Commercial finance business partner jobs

Senior Finance Business Partner

Location: Central London (hybrid working)

Salary: £70,000

Role purpose:
This is a high-impact finance leadership role within a complex, values-led organisation undergoing change. The Senior Finance Business Partner will play a visible role at the heart of decision-making, shaping how financial insight supports strategy, performance, and future growth.

The role offers genuine influence, close working with senior stakeholders, and the opportunity to further develop a modern, trusted finance business partnering function. It will suit someone who enjoys building relationships, navigating ambiguity, and making things better.

Key responsibilities
• Lead management accounting, forecasting, and planning for the organisation
• Act as a trusted financial advisor to senior leaders and budget holders
• Provide insight, challenge, and support to enable strong operational and strategic decisions
• Develop and embed a proactive finance business partnering culture
• Lead and develop a small, capable finance team
• Support business cases, investment decisions, and performance monitoring
• Contribute to finance systems development and wider change initiatives
• Play a key role in governance, audit, and risk management processes

What the role offers
• A visible, influential position with exposure to senior leadership and boards
• The opportunity to shape how finance partners the organisation
• A role combining strategic thinking with hands-on delivery
• A collaborative, values-driven environment with hybrid working

Person specification
• Proven experience in senior finance business partnering
• Strong relationship-builder, comfortable influencing across the organisation
• Adaptable, resilient, and confident operating through change
• Clear communicator with strong commercial and analytical skill
• Qualified accountant (ACA, ACCA, CIMA or equivalent)

Looking to do interviews w/c 26th January. 

Contact Rosemary from Allen Lane for more details on this great opportunity.

Full-time, 35 hours per week

12-Month Fixed-Term Contract 

Grade  CL, Salary £59017.46 per annum

Hybrid Working (minimum 2 days per week in our London office)

Location: London

Close date: 1 February 2026

Interview date: To be confirmed

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 50,000 members who are committed to improving patient care, developing their own skills, and promoting general practice as a discipline. General practice is the largest branch of the medical profession. It provides some 1 million consultations for patients in the UK every working day and deals with 86% of the health problems experienced by the UK population.

The role will be responsible for multiple directorates across both charitable and commercial activities, providing financial and business analysis to assist the college to move to a continuous improvement mind-set. Other responsibilities include the delivery of management reports, budgets, financial reconciliations, accounting month end activities, and providing work that supports the achievement of the College’s strategic objectives, together with any other ad hoc work required by the AD of Finance or Head of Finance Business Partnering.

The candidate will require experience of working in a complex organisation and financial experience providing business analysis.

Key responsibilities include:

• Partner with the budget managers in delivering forecasts and annual budgets, jointly ensuring that they are complete, deliverable, and remain within the overall financial framework targets.
• Perform financial reconciliations of income areas together with performing month-end activities for areas of business responsibility.
• Review and improve business processes across the organisation

• Define and manage key stakeholder relationships to deliver improved financial performance, including technical financial support 
• Candidates must be CCAB qualified.

We offer a creative, inclusive working culture, opportunities for professional development, and the chance to make a meaningful impact through nationally recognised events.

A full job description for the role is included in the Candidate Pack.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                                            ~ Building a sustainable future for general practice ~

A leading UK professional membership organisation is seeking an experienced and strategically minded Senior Finance Business Partner to play a pivotal role in strengthening financial performance, supporting organisational growth, and enhancing long-term financial sustainability.

The opportunity

This is an influential position at the heart of a respected, mission-driven organisation. You will lead on management accounts, budgeting, forecasting and financial planning for a complex group structure, while providing insight, challenge and high-quality advice to senior leaders and operational teams.

You will work closely with the senior finance leadership team, acting as a trusted partner in shaping financial strategy, improving processes, and driving informed decision-making. The role also includes line management of a small team and the opportunity to influence business planning at a critical time for the organisation.

The role:

• End-to-end production, analysis and presentation of monthly management accounts.
• Annual, in-year and medium-term financial planning, budgeting and forecasting.
• High-quality financial insight, modelling and business case development.
• Support and constructive challenge to budget holders and senior decision-makers.
• Line management, coaching and development of finance business partnering staff.
• Contributions to annual and interim audits and financial statement preparation.
• Improvements to financial systems, reporting, processes and data quality.
• Support for risk management, governance and compliance activities.

About you

You will be a confident communicator and relationship-builder who can translate financial information into clear, accessible insight. You’ll bring:

• Experience in finance business partnering within a charity, membership body or commercial organisation.
• Experience managing and developing staff in a hybrid or multi-site environment.
• Strong stakeholder engagement, influencing and communication skills.
• Commercial acumen, problem-solving ability and a continuous-improvement mindset.
• Ability to present complex data clearly and support robust decision-making.
• A proactive, self-starting approach and commitment to excellent delivery.
• A collaborative style and commitment to inclusive, values-driven teamwork.

Why join?

You will work within a forward-thinking, purpose-led organisation with a strong professional ethos, a collaborative culture, and a commitment to innovation, integrity and impact. The role offers significant scope to shape financial strategy, influence senior stakeholders, and support meaningful organisational outcomes.

Applications will be reviewed on a rolling basis, and the vacancy may close early if sufficient interest is received.

Are you an experienced Finance professional looking for a new challenge? Would you like to join the Finance team for one of the UKs leading charities? We would love to hear from you!

We have an opportunity for a Senior Finance Business Partner to join our fantastic FP&A team here at RBL in a pivotal role supporting a portfolio of teams across our central services functions.

Your focus will be to deliver strong and effective financial management for our Support Directorates, including DDaT (Digital, Data and Technology), Finance and Commercial, and People (HR). You will work closely with Executive Directors and Directors, as well as operational teams to provide senior financial and commercial support, analysis, challenge and advice to enable decision making on a sound financial basis. Developing trusted relationships with the senior management team and budget holders to ensure financial projections, budgets, forecasts, and business cases are robust and aligned with organisational strategy.  

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Managing a small team and reporting to our Director: Financial Planning and Analysis, key responsibilities will include:

- Work with senior leaders within your specific Directorates to support the preparation of long-term strategic plans, annual budgets and quarterly reforecasts
- Provide strategic guidance to your Directorates regarding financial performance, potential risks, and opportunities
- Lead the preparation and presentation of monthly, quarterly, and annual financial results to Directors and Executive Directors
- Develop effective and influential working relationships with the Executive Director, Directors and Senior Management teams. Act as a trusted advisor for both financial & non-financial matters.
- Maintain up to date personal level of financial competence/knowledge, including keeping abreast of changes in financial regulations and legislation directly affecting the Charity sector
- Line manage and mentor members of the finance team, encouraging their development and creating opportunities for study and growth

You will be a fully qualified finance professional with extensive experience in a similar, complex organisation, contributing to strategy, planning, forecasting, budgeting and analysis. You will be an experienced people manager, who is skilled at building strong relationships with and influencing senior management teams, acting as a trusted advisor at all times.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Should you wish to explore a Homebased/Remote working contract (which will not include the London supplement to salary), then this can be discussed at interview stage.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.

East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.

They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.

Key responsibilities include:

• Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
• Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
• Lead on the production of end-to-end management accounting.
• Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
• Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
• Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.

The Ideal Candidate Will Demonstrate:

• Proven experience working directly with budget holders and engaging senior stakeholders.
• Strong expertise in budgeting, forecasting, and financial planning & analysis
• The ability to manage and develop a finance team, with a focus on process improvements.
• Experience in the social housing sector
• Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
• A collaborative, proactive approach with the resilience to work effectively under pressure.

The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.

The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.

Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.

Role: Finance Partner 

Location: The Royal Court Theatre, London

Contract: Full time, Permanent 

Salary: £37,065.60 (gross) per annum

The Royal Court Theatre has an exciting opportunity for someone to join the Finance Team as a Finance Partner 

The Finance Partner provides day-to-day financial management, reporting and business partnering support across the Royal Court Theatre (English Stage Company Ltd or ESC), a charity with two commercial companies. The role works closely with the Finance Manager, Finance Director and Bar and Kitchen General Manager as well as other departmental managers to ensure financial information is accurate, timely and fit for purpose.

A key focus will be the Catering Company. You will support robust financial controls, deliver key payroll and banking processes, and help maintain an effective operational link between the Catering subsidiary and charity, enabling informed decision-making and strong financial stewardship. Keeping up to date with finance and payroll software advances and integrations, the Finance Partner will also review and report on efficiencies and improvements across our finance functions.

The successful candidate will:

• Strong working knowledge of payroll processes, including pensions, PAYE, NI and statutory compliance.
• Proactive and solutions-focused, with the confidence to identify and suggest process improvements
• Experience of using accounting systems such as Xero and related finance tools
• Collaborative approach, with the ability to build positive working relationships across teams

We’re recruiting for a Finance Manager role with significant exposure to operational leaders, boards, and committees, offering the opportunity to influence decision-making, drive value for money, and support the delivery of essential property and maintenance services.

The role

Reporting into the Head of finance, you will be responsible for providing a comprehensive range of financial services across a sizeable property services operation (c.£150m annual spend). You will act as a trusted business partner to senior stakeholders, combining strong technical finance capability with commercial insight and leadership.

Key responsibilities include:

• Partnering closely with senior operational leaders to provide strategic financial advice and challenge
• Leading the production of management accounts, KPIs, forecasts and board-level reporting
• Managing, developing and motivating a small team of qualified finance professionals
• Supporting annual budgeting and medium-term financial planning processes
• Providing financial appraisal and due diligence for business cases and investment decisions
• Overseeing year-end financial accounting, audit processes and statutory reporting inputs
• Ensuring robust financial controls, governance, and risk management across the service area
• Driving continuous improvement in financial systems, processes and reporting
• Representing finance in discussions with internal and external stakeholders

For more information about the role, please contact Charlotte Dow at Ivy Rock Partners.

Help protect the green spaces that matter to every community — forever

Parks, playgrounds, sports fields and green spaces are essential to our physical and mental wellbeing, to thriving communities, and to a healthier planet. Yet too many of these spaces are under threat.

Fields in Trust exists to change that. For over 100 years, we have worked to legally protect the UK’s green spaces so they can never be lost to development. Following our centenary year and the launch of a bold new five-year strategy, we are now focused on growing our impact, strengthening our organisation, and securing our long-term future.

The opportunity

We are seeking a values-driven Director of Finance and Resources to join our Senior Leadership Team at a pivotal moment for the charity.

This part-time role is about far more than numbers. It is an opportunity to use your financial leadership to safeguard green spaces for generations to come — ensuring Fields in Trust has the resilience, systems and governance needed to deliver lasting impact.

You will play a central role in shaping our financial strategy as we diversify income, develop new commercial opportunities, and continue to evolve as an organisation. Alongside finance, you will also provide strategic oversight of our resources, including IT, HR, facilities and risk.

What you’ll do

• Shape and lead a long-term financial strategy that supports our mission and ambitions
• Provide clear, insightful financial analysis and forecasting to inform strategic decisions
• Work closely with trustees and the Finance, Audit and Risk Committee to ensure strong governance, transparency and accountability
• Strengthen and develop the finance function (currently outsourced), embedding robust systems, controls and reporting
• Support the growth of new income streams through financial modelling and commercial insight
• Oversee budgeting, statutory accounts, audit and compliance
• Ensure our IT systems, data and digital infrastructure are secure, effective and fit for the future
• Provide strategic oversight of HR processes, payroll, pensions, facilities, health and safety and business continuity
• Be a key part of the SLT and play a critical role in shaping wider strategy and direction
• Provide clear communication and in-depth support as the key interface between finance and the rest of the organisation

Who we’re looking for

You will be an experienced senior finance leader who combines strong technical expertise with a deep sense of purpose. You might come from the charity, public or private sector, but you will share our commitment to protecting green spaces and public benefit.

You will bring:

• Strategic financial leadership experience at senior level
• A strong understanding of governance, risk and working with boards or trustees
• Experience supporting organisations through change or growth
• A collaborative, inclusive and pragmatic leadership style
• The ability to balance strategic thinking with hands-on delivery in a part-time role

Most importantly, you will be motivated by our mission and excited by the opportunity to make a lasting difference.

Recruitment timeline

Application deadline: Sunday 8th February, midnight

Shortlisting:w/c 16th February

First stage interviews: w/c 23rd February

Second stage interviews: w/c 2nd March

How to apply

To apply, please send your CV and a supporting statement (no more than two pages) to via the link.

If you’d like an informal conversation about the role, please contact our exclusive partner, Bryony Thomas via the Allen Lane agency website.
 

Aerospace Bristol is where imagination takes off.

Based on the historic Filton Airfield, where a community began and an idea became an industry, our purpose is to inspire, educate and connect people through the legacy of aerospace in Bristol.

Aerospace Bristol are looking for a commercially astute and visitor focused leader to be our first Chief Operating Officer. This is an important role overseeing the day-to-day running of the museum and site and leading some of the organisation’s core business functions, including finance, commercial and operations. The post holder will develop a motivated staff and volunteer community, continuously seeking to improve the quality of the visitor offer and increase the commercial success of the museum.

Aerospace Bristol has an ambitious commercial strategy and the Chief Operating Officer will play a critical role in its delivery and continued development, drive income generation through all commercial areas including events and venue hire, tickets sales, visitor income and retail.

How to Apply

To apply for this role, please submit your CV and a cover letter outlining why you would be suitable for the position.

Closing date for applications is 25 January 2026.

Shortlisted candidates will be invited to interview on 9 or 10 February.

The interview process will include a structured Q&A, and candidates will also be asked to prepare a short presentation on ‘What you would tackle first and how you would drive lasting change’. This is an exciting opportunity to showcase both your strategic thinking and your ability to drive impact from day one.

We are committed to creating an inclusive and diverse workplace. We welcome applications from people of all backgrounds and experiences and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please contact us and we will be happy to discuss your needs.

Senior Finance Officer (Cash)

(HEO)

£36,000 to £39,494 (National)

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Senior Finance Officer (Cash) will include:

• Preparing cash flow forecasts to support cash management, and support the payment run process
• Providing cash flow reports to the Cabinet Office to support the monthly group submission to HM Treasury
• Working with the Cabinet Office Treasury team in relation to funding requests
• Supporting the payroll and staff costs recording, ad-hoc recharging and purchase to pay processes
• Supporting continuous process efficiencies and improvements across the function, delivering maximum value for the GPA and ensuring robust controls are in place
• Preparing and processing journals
• Acting as contact for external and internal auditors of cash and associated controls
• Building relationships with key staff across Finance and the business in order to maintain effectiveness.
• Working with stakeholders, especially the Property Partner, to ensure key information is provided to aid robust forecasting

Key Skills & Experience 

• Good experience of accounts payable, receivable and cash management
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Ability to develop productive relationships and effective networks with stakeholders across government organisations
• Good experience of systems and reporting e.g. Oracle
• Good Microsoft Office skills
• Ability to work in a geographically dispersed team

For more information, please apply using the link, or contact Emma Fuller at our retained search agent, Robertson Bell.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

Our partner is working towards a new strategy launching in 2027 and is seeking external support to review its business and operating model. The organisation is operating in a challenging funding environment, with volatile grant income and a concentrated, ageing donor base, and wants to ensure its future model is financially sustainable, affordable, and resilient.

The review will combine an assessment of income sustainability, cost recovery, and organisational structure. Alongside continued efforts to diversify donor income, they are exploring opportunities for growth and efficiency, including potential changes to their operating model and the feasibility of moving to a dual-entity structure. The consultancy will support senior leadership and trustees to make evidence-based decisions during this transition.

Indicative scope of support includes:

• Reviewing the organisation’s current business model, income profile and cost base, identifying gaps, risks and opportunities for improved financial sustainability.
• Assessing the potential of existing and emerging income streams, the investment required to grow them, and modelling future income scenarios over the medium term.
• Supporting improvements to cost recovery, including benchmarking against peer organisations, refreshing cost recovery policies, and considering adjustments to recovery rates while remaining competitive with donors.
• Reviewing the current organisational and operating structure to identify efficiencies and alternative ways of working, including consideration of a dual-entity or other revised operating models.
• Modelling the financial and operational implications of proposed changes and supporting senior leadership through facilitated discussions and decision-making.

Requirements

• A senior finance leader (preferably qualified accountant) with expereince supporting a complex international charity through a period of transition, including reviewing and redesigning operating models.
• Experience in multi-year financial planning, scenario modelling, cost reduction and cash management. 
• Experience of ideveloping commercial business models and raising investment is strongly desirable.

Working arrangements

• It is expected the consultancy will take 15-20 days
• Expected start date is January/February 2026, with the work to be completed within the first quarter of 2026
• Mainly remote in the UK with some meetings in their London office
• Right to work in the UK essential

We have a new opportunity available in The City for an ambitious procurement professional looking for a new challenge at an early-to-mid point in their career.

We're seeking applications from Procurement & Commercial Officers, Category Managers, Procurement Specialists, Procurement Business Partners and Procurement & Commercial Managers.

You'll have strong experience managing areas of indirect category spend such as professional or corporate services (including HR), digital/IT, marketing, media, music licensing etc.

Your profile and background

• You'll have experience of working with a diverse internal stakeholder group to ensure successful commercial outcomes
• You'll have a basic knowledge of contract law and experience of working within cross functional unit teams to deliver procurement projects
• You will have first-class communication skills, and strategic sourcing and category management expertise and be commercially focused with the proven ability to consider total cost of ownership and deliver added value

This is a hybrid role with a charitable organisation requiring 2-3 days in the office each week (London, The City).

Please apply now for more details.

Senior Non-Current Asset Accountant

(SEO)

£42,450 - £46,636 (National)

+ £5,000 Accountancy Allowance

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Senior Non-Current Asset Accountant will include:

• Support the accounting for the GPA’s non-current assets including maintaining the Non-Current Asset Register
• Support the preparation of non-current asset notes, accounting policies and disclosures for inclusion in the GPA’s financial statements
• Provide information to external and internal auditors of non-current assets and associated controls, supporting the Head of Non-Current Asset Reporting in audit planning, managing fieldwork and the resolution of audit issues
• Prepare forecasts for depreciation and impairments to inform annual and medium-term planning
• Provide technical advice to business areas and finance team members on accounting and budgeting of capital and non-current asset transactions
• Support the preparation of the GPA’s dilapidations provision and associated policy, working with GPA’s commercial partner to resolve any queries or disputes
• Drive continuous process efficiencies and improvements across the non-current assets function, delivering maximum value for the GPA and ensuring robust controls are in place
• Seek out opportunities to lead/contribute to cross-government and cross-finance initiatives outside of own role
• Build relationships with key staff across Finance and the business in order to maintain effectiveness

Key Skills & Experience 

• Hold a CCAB or equivalent qualification
• Good knowledge and experience of Non-Current Assets accounting
• Ability to develop productive relationships and effective networks with stakeholders across organisations
• Experience of driving improvements in processes to increase efficiency
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Good Microsoft Office skills

For more information, please apply using the link, or contact Emma Fuller at our retained search agent, Robertson Bell.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

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Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria

Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions

The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.