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Top job
Mothers Union, SW1P, London (On-site)
£38,000 - £41,000 per year
We are looking for a Retail & E-Commerce Manager will be responsible for creating a seamless digital shopping experience for our customers
Posted 2 days ago Quick Apply
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SW1P, London (On-site)
£38,000 - £41,000 per year

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Job description

Permanent role, full time 37.5 hours per week. Salary between £38000.00 - £41000.00 per annum

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

We were founded in 1876 as a women-led volunteer Christian movement, with a membership of four-million people around the world, 36,000 of whom live in the UK and Ireland. Members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by ending poverty, injustice and violence.

What we do

Although a Christian movement, we work with people of all faiths and none to develop communities, strengthen families and advocate for change. Members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives. 

Our work combats injustice, violence and poverty at local, regional and national levels. From a literacy and agriculture project in the Democratic Republic of Congo, through to consultative status with the United Nations commission for the Status of Women, where we share our grassroots knowledge and experience to help  shape international policy and approaches to women’s rights and  empowerment. These are just two examples of how we put our faith into action.

About the Role

The Retail & E-Commerce Manager will be responsible for creating a seamless digital shopping experience and online customer journey that creates loyalty through best- in-class customer service and by providing a range of gifts that meet the needs of current and future members and supporters. They will effectively manage the performance of the retail operations, ensuring net profit is maximized in line with Mothers’ Union strategic objectives and values. This role will have a particular focus on developing new customer channels and will need a strong understanding of digital marketing and using data and insight to grow sales.

About you

You are an experienced retail professional with a proven track record of delivering growth of retail sales across multiple channels. Working knowledge of managing a shopify retail business is essential along with experience in retail buying. An understanding of the importance of brand management with a strong commercial focus combined with understanding of the need for Mothers’ Union to achieve its charitable objectives  Motivated by a genuine passion for the work of Mothers’ Union, you bring resilience, positivity, and a can-do attitude to everything you do. You will thrive in an environment of learning and make a huge impact.

Working Hours: Full time 37.5 hours per week

Please refer to our job description for more details.


  • 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
  • Employer pension contribution of 7%.
  • Enhanced maternity, paternity and adoption pay.
  • Two volunteering days per calendar year.
  • One away day per calendar year.
  • Enhanced sick pay.
  • Bereavement leave & Compassionate leave
  • Season ticket loan.
  • Cycle to work scheme.
  • Employee assistance programme.
  • Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 22 July 2024. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Application resources
Posted by
Posted on: 12 July 2024
Closing date: 22 July 2024 at 16:56
Job ref: Retail & E-Commerce Manager - July 2024
Tags: Retail / Sales,Brand

The client requests no contact from agencies or media sales.