Communications executive jobs

Job Purpose 

The Marketing & Communications Executive plays a key role in supporting the Clubhouse Manager to promote and develop the Community Clubhouse as a welcoming, inclusive, and vibrant community hub at the heart of the Selsdon community. The postholder will lead on marketing and communications activity while co-ordinating community lunches, events, and volunteer involvement. The role supports increased attendance, stronger community engagement, and the smooth delivery of clubhouse activities. 

Key Responsibilities 

Marketing & Communications 

• Support the development and delivery of the Community Clubhouse marketing and engagement strategy. 

• Promote clubhouse activities, services, events, and community lunches through social media, newsletters, local press, and promotional materials. 

• Create engaging content including posters, flyers, website updates, and impact stories. 

• Maintain and update the clubhouse website and social media channels. 

• Ensure consistent branding and messaging across all communications. 

• Support outreach activity to attract new members, volunteers, and community partners. 

Community Lunch & Event Coordination 

• Support the planning, promotion, and smooth delivery of regular client and community lunches. 

• Co-ordinate event logistics including venue preparation, catering arrangements, volunteer support, and activity planning. 

• Work with the Clubhouse Manager to develop new social, wellbeing, and community engagement events. 

• Ensure activities are welcoming, inclusive, and responsive to community needs. 

• Gather feedback from attendees to support continuous improvement. 

• Support food ordering, menu planning, and safe food service practices where required. 

Volunteer Coordination & Onboarding 

• Support the recruitment, onboarding, and coordination of volunteers. 

• Promote volunteer opportunities through marketing and community engagement activity. 

• Assist with volunteer induction, training, and ongoing support. 

• Help maintain volunteer rotas and ensure appropriate volunteer coverage for lunches and events. 

• Support volunteer recognition and engagement initiatives. 

• Maintain accurate volunteer records in line with data protection and safeguarding requirements. 

Community & Stakeholder Engagement 

• Build positive relationships with local organisations, community groups, and partners. 

• Represent the clubhouse at community events and outreach activities where required. 

• Support fundraising events, awareness campaigns, and partnership initiatives. 

Monitoring & Reporting 

• Monitor marketing activity performance including social media engagement and event attendance. 

• Maintain marketing and volunteer databases. 

• Provide regular reports and updates to the Clubhouse Manager. 

• Support collection of case studies, feedback, and impact data. 

Administrative Support 

• Provide administrative support relating to marketing, events, lunches, and volunteer coordination. 

• Ensure promotional materials and information displays are current and accessible. 

• Support compliance with safeguarding, health & safety, and food hygiene procedures. 

Key Performance Indicators (KPIs) / Measurable Outcomes 

Marketing & Engagement 

• Support the increase of clubhouse attendance and participation levels. 

• Achieve agreed social media growth targets (e.g. follower growth, engagement rates, post reach). 

• Deliver regular marketing communications (e.g. monthly newsletters, weekly social media activity). 

• Increase awareness of clubhouse services measured through enquiries and new member registrations. 

Community Lunch & Events 

• Successful delivery of scheduled community lunches and events. 

• Maintain or increase average attendance at lunches and community events. 

• Achieve positive participant feedback and satisfaction levels. 

• Support development and delivery of new community engagement activities annually. 

Volunteer Recruitment & Retention 

• Support recruitment of new volunteers to meet service needs. 

• Deliver structured volunteer onboarding and induction for new volunteers. 

• Maintain volunteer retention and satisfaction levels. 

• Ensure adequate volunteer cover for lunches, events, and activities. 

Partnership & Community Outreach 

• Develop and maintain relationships with community partners and local organisations. 

• Support delivery of outreach activities to increase participation and awareness. 

• Contribute to fundraising or awareness events as required. 

Reporting & Administration 

• Maintain accurate marketing and volunteer records. 

• Provide regular performance updates and reports to the Clubhouse Manager. 

• Support collection of case studies and impact evidence for funding and reporting purposes. 

Skill Specification 

Essential 

• Experience in marketing, communications, community engagement, or events coordination. 

• Experience working with or supporting volunteers. 

• Strong written and verbal communication skills. 

• Good organisational skills and ability to manage multiple priorities. 

• Experience using social media and digital marketing tools. 

• Ability to build positive relationships with diverse community groups. 

• IT proficiency including Microsoft Office and design/communication tools (e.g. Canva, Powerpoint). 

Desirable 

• Experience working in a community, charity, or social care setting. 

• Experience coordinating community meals, social programmes, or wellbeing activities. 

• Knowledge of volunteer management processes. 

• Awareness of safeguarding and inclusive community practice. 

• Food hygiene awareness or willingness to undertake training. 

Personal Attributes 

• Friendly, approachable, and community focused. 

• Creative and proactive with strong initiative. 

• Ability to work independently and as part of a team. 

• Strong attention to detail and organisational ability. 

• Flexible and adaptable approach. 

• Commitment to equality, diversity, and inclusion. 

The role 

We are looking for a Communications and Outreach Assistant (maternity cover) to support ELF’s communications and engagement activities over a 12-month period. 

This early-career role blends digital communications with hands-on outreach. You will help produce content for social media and newsletters, support patient education activities and contribute to building strong relationships with individual patients and patient organisations around the world. 

Our communications evolve in response to audience needs and the changing digital landscape. We are looking for someone confident in a dynamic environment, eager to contribute ideas and motivated to learn and grow. Whether your strengths lie in content creation, community building or inclusive outreach, there is space to grow and shape your work. 

You will join an experienced and supportive team where collaboration is key. Your colleagues bring knowledge, kindness and enthusiasm, working together to deliver clear and impactful communications. 

What you will do: 

• Develop and share engaging social media content (graphics, posts, reels) to raise awareness and encourage participation 

• Coordinate and edit ELF’s bi-monthly newsletter, reaching 12,000+ subscribers with relevant and timely updates 

• Keep website content current and accessible, using WordPress and lay language principles 

• Write and suggest news items on a variety of topics, from the latest medical research and policy to patient activities and achievements. 

• Support education outreach, ensuring materials are translated and published in multiple languages to reach patients and families across Europe 

• Build and manage relationships with individuals and patient organisations through email, phone, video call or in-person at events 

• Help coordinate patient-led events and drop-in sessions, managing logistics and ensuring inclusive participation 

• Encourage patient and public involvement in ELF’s projects, surveys and opportunities 

• Assist the wider team with administrative tasks as needed 

What we are looking for: 

• Some experience in communications and/or outreach (through study, volunteering or previous roles) 

• Strong people skills—confident, compassionate and able to connect with a wide range of audiences 

• Excellent written communication, with the ability to turn complex ideas into accessible content 

• Organised, proactive and able to manage multiple tasks and deadlines 

• Comfortable using Microsoft Office and Canva; basic WordPress skills are a bonus, although training is available 

• Interest in health communications, education equity or patient advocacy 

• Willing to pick up the phone and engage directly with patients and stakeholders 

• Some experience engaging with communities, with an understanding of grassroots outreach and how to encourage participation and connect people with relevant information and opportuntiies 

Why this role matters 

This role provides the opportunity to work closely with patient organisations and engage directly with individuals through accessible communications. Too often, those who could benefit most from support are the least likely to access it. At ELF, we are committed to changing that. This maternity cover position offers the chance to build meaningful relationships, shape communications and make a real difference across Europe.