Communications jobs in berlin, berlin

Together, the charities Sands and Tommy’s have formed a Joint Policy Unit (JPU) focussed on achieving policy change that will save more babies’ lives during pregnancy and the neonatal period and on tackling inequalities in loss, so that everyone can benefit from the best possible outcomes.

The JPU’s mission is to secure policy change that will reduce rates of miscarriage, stillbirth, pre-term birth and neonatal death, and to work to eliminate inequalities in these outcomes.

While there is widespread agreement on the need for change to improve the safety of maternity and neonatal services, what that change looks like is not clear.  To save more babies’ lives we believe that a continued focus is required, and that governments should set new commitments to reduce perinatal mortality and preterm births, focused on matching the best-performing countries in Europe.

This role will be crucial to the continued success of the JPU unit; leading, shaping and coordinating all the unit’s work. 

We are looking for an independent and assertive problem-solver, a policy expert who can manage multiple priorities, take the initiative, lead the national conversation and is as excited as we are about taking the helm of this venture for both of our organisations.

The successful candidate will need to have a substantial track record of effectively leading and implementing national policy and influencing programmes, driving change and achieving the desired impact.

You will have considerable experience across research, data analysis, policy development, public affairs and communications.  Additionally, you will be well-versed in research and data management, including analysing complex data and evaluating policy developments.

Experience of being a member of a senior management team with successful, significant and relevant management and leadership experience is also essential.

Are you a strategic, creative, and driven campaigner with a passion for animal protection, public mobilisation, and political advocacy? This is a brilliant new role, with a leading international animal advocacy organisation as their Campaigns Coordinator. This is an exciting opportunity to play a key role in developing and delivering high-impact campaigns that drive policy change, influence public discourse, and expose the cruelty of factory farming.

The successful candidate will work within a small but mighty UK team, and collaborate across global offices to achieve lasting change for animals.

This is a dynamic, multi-faceted campaigning role that will see you:

• Plan, coordinate, and deliver creative, strategic public campaigns
• Build relationships with decision-makers, regulators, and key stakeholders
• Organise peaceful protests and attention-grabbing direct actions
• Mobilise volunteers across the UK to take meaningful action
• Conduct research, support exposés, and uncover animal welfare scandals
• Work with media and comms teams to amplify campaign messages

We’re looking for someone who brings:

• In-depth experience in campaigning, advocacy, or a related field
• Proven ability to plan and deliver engaging, impactful campaigns
• Excellent communication and copywriting skills
• A confident, adaptable and professional approach to stakeholder engagement
• A self-starter mindset, with creativity and resilience

You will join a passionate team, with opportunities for learning and professional development.

• £30,000 – £32,500
• Remote, in the UK (mandatory to travel to London once a month, at own cost)
• Full-time, permanent.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm
• Mental Health Support Service

The charity will review applications on a rolling basis, so please get in touch now, to avoid disappointment.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Would you like to support a dynamic annual conference that brings together a diverse group of people to learn, be inspired and collaborate to achieve workplace justice and fight poverty and discrimination?

Workplace Justice is a new company limited by guarantee that has been created to take forward the annual New Organising Conference. The New Organising Conference is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights. In September 2025 60 people will deliver 40 different sessions to an audience of 135 people.

Overview of the role

This role, which will be largely remote, with regular online supervision and periodic meet-ups, offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators.  Because of the annual cycle of the conference, you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference.

Job description

To provide operational support for Workplace Justice and the New Organising Conference with a particular focus on outreach and social media but also covering finance, website, participant database, registration, and governance.

Outreach and Operations Support Manager, New Organising Conference

3/4 days/week circa £33,000 f/t/e/

Background

Workplace Justice is the organisational home of the annual New Organising Conference, now in its third year, with support from the Network for Social Change The New Organising Conference, held over a weekend, is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights and community organising. Participants learn, get inspiration and form new collaborations. In September 2025, 60 people delivered 44 different sessions to an audience of 130 people. You can see videos of past conferences here.

Overview of the role

This role is largely remote, with weekly online supervision and monthly meet-ups with the Coordinator, and twice yearly Board meetups. It offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators.  Because of the annual cycle of the conference you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference. You are unlikely to be able to take more than one week’s holiday during July and August.

Summary job description

To provide operational support for Workplace Justice and the New Organising Conference, focussing on marketing and communications including social media but with responsibility in addition for finance, the participant database and governance.

The role offers 5 weeks paid holiday. PAYE or self-employed status for discussion.

Key tasks

• Raising the profile of NOC and attracting participants and session leaders through social media, email communications and networking

• Responsibility for ensuring the website evolves in line with the needs of the Conference

• Maintaining and operating a database of participants, past and present

• Managing the registration of participants to the conference including taking payment and where necessary issuing invoices, and recruiting volunteers to assist at the conference

• Supporting the Board led process to select sessions and plan the programme

• Attending the conference and trouble shooting as necessary

• Operating a simple finance system

• Support as needed for initiatives arising from the NOC

• Any other support tasks that may be required

Person specification

Essential

• At least three years experience in a similar role

• Contacts in and understanding of the trade union movement, UK or international

• Proven track record of using outreach on social media to achieve results

• Experience of working independently

• Close attention to detail in data handling

• Persuasive and constructive manner in dealing with other people

• Familiarity with website editors e.g Squarespace

• Experience of basic financial management

Desirable

• Experience of using the Action Network system

• Experience of event management

• Ability to accommodate peaks and troughs in workflow

• Experience of using graphic design software e.g. Canva, Adobe

• Experience of website design

• Experience of managing projects or operations with multiple stakeholders

Online interviews will be on October 10th with final in person interviews held in London on October 14th. If selected for an interview, we will email the interview questions ahead of the interview. As well as interviews there will be tests of competencies. All non AI generated applications with an email address will be acknowledged. If selected you will be expected to attend a 24 retreat with the Board on 5/6 December.

We especially welcome applications from people who are or have been marginalised in society on the basis of their class background, income, ethnicity, disability, gender identity, sexuality, or other characteristics. 

Key dates

• The closing date for applications is midnight on October 4th

• Online interviews will be on October 10th with notification on October 8th.

• In person interviews will be held in London on October 14th with notification on October 11th.

About us

A caring organisation with a rich history.

Friends of the Elderly is a charity dedicated to providing excellent care  and support to older people for over 120 years. We aspire to a society where all older people have the opportunity to live fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres.

About the role

This is a remote-first role open to candidates anywhere in the UK. You’ll join us in our Woking office just once a month for team collaboration days.

We are looking for an experienced trust fundraiser to join our small, busy fundraising team. You will:

• proactively nurture and grow our relationships with existing supporters
• develop relationships with new trusts and foundations, taking pride in excellent donor stewardship,
• create compelling funding applications, reports and communications which demonstrate our impact
• raise restricted and unrestricted money for our grant giving service and for enhancements to our care homes and day care services, which improve the lives of the older people.

Working partnerships

 Internal:

• Grants Team, Marketing and Communications Team, care homes and day care services, Estates and Facilities Team, Finance Team.

External:

• Consultants, agencies and suppliers.

Key objectives and responsibilities

• Be primarily responsible for researching and writing, prioritising, developing and submitting compelling proposals, updates and reports to trust donors.
• Maximise income by building and maintaining relationships with existing portfolio of trust donors through excellent relationship management.
• Use the database (Access Charity CRM) to maintain accurate and detailed records, manage relationships, and coordinate actions and deadlines.
• Research and identify new opportunities, and write and submit high quality, targeted proposals to secure support from new and lapsed funders.
• Prepare written reports on activities, progress and income against objectives.
• Ensure the impact of our work is clear, visible and effectively communicated in our social media, on our website and in our Impact Report.
• Liaise with internal staff to compile project information for funding applications, and build positive, professional relationships internally and externally.
• Gather case studies for use in fundraising communications, applications and reports.
• Undertake administrative duties such as thanking donors and other routine office procedures as required.
• Carry out other tasks as required by the Fundraising Manager and Fundraising Team.

Please note that the key objectives and responsibilities of this role describe the core output that should be achieved in this role.

All roles within the charity are required to be flexible and change as our strategy evolves, future policies are introduced and as the needs of our services users change. All staff are required to demonstrate appropriate levels of competence and behaviours in their roles, in line with our values.

Please see the full job description and person specification attached. 

No agencies, please.

Key Responsibilities:

Corporate Partnerships & Relationship Management:

• Build, manage, and steward relationships with corporate supporters, focusing on the healthcare, legal, insurance, and life sciences sectors.
• Develop and implement AvMA’s corporate partnerships offer, including sponsorship packages and bespoke opportunities.
• Identify and research new corporate prospects, working with colleagues to make approaches and secure partnerships.
• Lead the ongoing development of AvMA’s corporate fundraising strategy and toolkit, ensuring they reflect best practice and meet organisational needs.

Workplace Giving & Employee Engagement:

• Support and promote employee fundraising initiatives, matched giving, payroll giving, and workplace events.
• Provide companies and staff teams with engaging fundraising materials, advice, and digital resources.
• Develop case studies and impact content to showcase corporate and employee fundraising.

Digital Fundraising & Content Development:

• Create and maintain engaging digital content for the corporate fundraising section of AvMA’s new website.
• Use online platforms and digital channels to promote corporate giving opportunities and events.
• Work with our communications team to integrate corporate messaging into wider campaigns.

Data & Reporting

• Maintain accurate records of all corporate activity and income using Microsoft Dynamics CRM.
• Monitor, analyse, and report on performance against targets.
• Use data insights to improve supporter journeys and maximise income

General

• Attend in-person meetings and events as required (travel expenses covered).
• Contribute to AvMA’s wider fundraising strategy and cross-team projects.
• Undertake other reasonable duties as required.

Home-Start London is seeking a dynamic and driven Partnerships & Projects Coordinator to play a pivotal role in growing our impact across the capital. In this varied and rewarding role, you’ll work closely with our network of local Home-Starts, developing and managing partnerships and generating income to support and extend Home-Start services. Your work will directly help secure vital income and drive collaborative initiatives that ensure every child has the best possible start in life. If you’re a skilled relationship builder, confident fundraiser, and organised project manager with a passion for making a difference, we’d love to hear from you.

What you’ll do:

• Proactively seek out, develop and manage new partnerships, generating income to support and extend Home-Start services
• Support the Operations Coordinator to manage existing consortia projects, ensuring quality and meeting targets
• Deliver timely reporting for internal and external stakeholders
• Lead on planning and delivery of network events, showcasing Home-Start’s work and impact for children and families
• Regularly engage with local Home-Start teams, from co-designing new projects to providing training and support with local fundraising efforts
• Work with HSL’s Communications Lead and local Home-Start teams to develop external communications that showcase Home-Start’s work, including content for website and socials
• Ensure compliance with partnership governance procedures, funding agreements, and internal policy
• Maintain accurate record keeping for all partnerships and projects
• Provide administrative support to the team, supporting efficient operations
• Manage volunteers as required, ensuring that they are happy, effective and well supported
• Any other duties that may be reasonably requested of the postholder

What we’re looking for:

• An excellent relationship builder, skilled fundraiser and strong project manager
• Confidence in engaging and inspiring a diverse range of stakeholders  
• Strong written and verbal communication skills
• Strong administrative skills, including maintaining accurate records and supporting operational processes
• Proactive, solution-focused and adaptable, able to embrace new challenges and changing priorities effectively
• Passionate about Home-Start’s mission to ensure every child has the best start in life
• Confident in using MS Office, including Excel
• Commitment to, and understanding of, safeguarding, equal opportunities and maintaining confidentiality
• An understanding of the small charity sector, including funding landscape (knowledge of and networks in London an advantage)
• Knowledge of /experience in early years and family support service

This job is home-based but will require regular travel in London.

Harris Hill is delighted to be working with a values-led national children’s rights charity in their search for a new Executive Director.

This is a rare opportunity to lead a values-driven organisation that protects the rights of children in institutional settings such as care, mental health units, and custody. The charity combines legal expertise, advocacy, and direct advice to create meaningful change.

Location: Remote within England, with regular travel to London and occasional travel across England
Salary: £62,000 per annum + 6% employer pension contribution
Contract: Permanent, full-time with flexible working (between 8am–8pm)

Key Areas of Responsibility:

• Lead strategic planning and oversee delivery of the current strategy
• Act as Designated Safeguarding Lead and uphold best practice in child protection
• Ensure effective governance and legal compliance
• Lead income generation from trusts, foundations, and individuals
• Represent the charity externally with integrity and passion
• Oversee impactful delivery across legal, policy, and participation programmes
• Champion an inclusive, rights-based culture within the team

About You:

We are seeking an experienced and principled leader with:

• Significant leadership experience in a rights-based or children’s organisation
• Expertise in England’s legal and policy frameworks relating to children’s rights and institutional care
• Demonstrable success in fundraising and building sustainable income
• Strong communication skills and experience of public advocacy
• Confidence in leading strategy, people, and change in a small organisation
• Lived or professional experience of institutional care settings is highly desirable

This role would suit someone with the independence, emotional intelligence, and vision to lead a high-impact charity working at the intersection of children’s rights, law, and policy.

For more information, please submit your CV to .

 Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics. 

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a capable Senior Acquisition Officer to develop, test, learn and grow our acquisition programme.

• Manage acquisition campaigns end-to-end across multiple channels (digital, lead generation, DRTV, telemarketing, face-to-face).

• Support, train and monitor fundraising agencies, including occasional UK travel for campaign visits.

• Deliver early retention activities to engage new donors and improve conversion and retention rate

• Oversee data management and reporting in Salesforce, ensuring accurate coding, reconciliation and trend analysis.

• Ensure high standards of compliance, following the Code of Fundraising Practice and wider regulatory requirements.

• Handle supporter communications professionally

If you are self-motivated with strong communication skills and excellent attention detail, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Monday 15 September 2025, 09.00am UK time. 

Please note: 

• The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

• Work location: The post-holder can choose to be remote (in the UK, as above) or hybrid (Cambridge CB2 1AB).

• No agencies please - We are managing this recruitment in-house and are not seeking assistance from agencies at this time. We have existing preferred agencies should the need arise.

We are seeking a talented storyteller and strategic communicator to join the busy, dynamic, and focused team of professional activists at a leading international animal advocacy organisation, as Copywriting Coordinator. With a natural flair for persuasive writing and a background in direct response marketing, you will craft powerful narratives that expose the reality of animal farming, inspire action, and mobilise financial support for their life-saving mission.

You will be responsible for creating compelling content across print and digital platforms - from fundraising appeals and newsletters to blogs, campaign pages, and supporter journeys. Combining creativity with analytical rigour, you will ensure every piece of copy both engages hearts and delivers measurable results. You will proudly champion the charity’s tone of voice, supporting fellow team members to apply our messaging to their copy.

The ideal candidate:

You will have established experience in copywriting or a directly related field, with a proven ability to design and deliver content for successful fundraising. Experience of Pardot, Grav and / or Wordpress is a plus.

You will join a passionate team, with opportunities for learning and professional development.

• £27,000- £30,000
• Remote, in the UK (mandatory to travel to London once a month, at own cost)
• Full-time, permanent.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm
• Mental Health Support Service

The charity will review applications on a rolling basis, so please get in touch now, to avoid disappointment.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

I’m thrilled to be working with an international campaigning charity, that advocates for animals, to find their new Marketing Manager, in a remote role, based in the UK. Are you a strategic, data-driven, and solutions-oriented Marketing Manager, ready to lead the optimisation of their supporter engagement systems and data-driven marketing operations in the UK?  

As Marketing Manager you will streamline and coordinate public communications, ensuring they are streamlined, impactful, and evidence-based. You will manage a team, and play an essential role in optimising the charity’s CRM platforms (with a focus on Salesforce and related tools), ensuring they are efficient, intuitive to use, and designed with their supporters’ experiences in mind.

The ideal candidate:

You must have in-depth experience in managing CRM systems (Salesforce experience strongly preferred), with proven experience of streamlining complex CRMs for usability and efficiency. A track record of understanding and evaluating direct marketing and digital advocacy campaigns, skilled in M&E, and strong copywriting skills.

You will have hands-on experience managing team members and supporting their professional growth. Experience in marketing automation, and familiarity with GDPR best practice, is desirable.

You will join a passionate team, with opportunities for learning and professional development.

• £39,000 – £42,500
• Remote, in the UK (mandatory to travel to London once a month, at own cost)
• Full-time, permanent.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm
• Mental Health Support Service

The charity will review applications on a rolling basis, so please get in touch now, to avoid disappointment.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Learning Content Coordinator
Location: Home based
Salary: £28,100 per annum
Role Status:36

Join Home-Start UK as Learning Content Coordinator to support the development, and maintenance of a new Knowledge Centre and content for our training and learning activities.

About Home-Start UK

Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity. We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.

About The Role

We are seeking a colleague with learning and development knowledge, graphic design, and content development skills to join the Learning and Development Team at Home-Start UK.

This is an exciting role, which will support the development, and maintenance of a new Knowledge Centre and content for our training and learning activities. You will be creating a wide range of informative resources, that appeal to different learning styles and objectives such as ‘tool kits,’ templates, video, audio, blogs etc as alternative ways of learning to support the work of the Home-Start network.

Working with Subject Matter Experts and colleagues across the organisation, the coordinator will be a point of contact for content creation, learning enquiries, administration, and communications.

If this sounds like your type of challenge, please get in touch!

Closing Date:5 Sep 2025

First stage interviews will be held virtually on the 17th of September 2025, and the second stage will be an in-person interview at our Leicester office on the 25th September 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability. Appointments will be based on merit, following an open and clear selection process.

No agencies please.

The Talent Set are delighted to partner with The Talent Foundry in their search for a Head of Fundraising role.  The Talent Foundry is dedicated to helping young people from under-served communities unlock their potential and prepare for the world of work or higher education.They are looking to increase unrestricted income from fundraising outside of corporate partnerships. This senior position involves leading strategic fundraising efforts to secure vital income, leading a small team across fundraising and marketing.

Key Responsibilities

• Responsible for all of fundraising income and to develop structure of fundraising  to diversify income streams
• Design and implement effective fundraising strategies
• Cultivate and maintain relationships with current and prospective donors and partners
• Lead and support fundraising and marketing teams, fostering an inclusive and collaborative environment
• Plan, coordinate, and deliver fundraising campaigns and events
• Track, analyse, and report on fundraising performance metrics
• Identify new funding opportunities and stay updated on sector trends
• Represent the organisation at external engagements to build awareness and support

Person Specification

• Experience in leading successful fundraising programmes within the charity sector with experience from one of the following areas: Trust and Foundations, Major Gifts, Corporate Partnership  
• Ability to be strategic and also hands as fundraising on to meet the needs of a smaller charity
• Would suit an ambitious experienced manager looking to develop their career
• Strong relationship-building skills with diverse stakeholder groups
• Strategic thinker with excellent organisational abilities
• Effective communicator capable of engaging a wide audience
• Leadership qualities to motivate teams and volunteers
• Analytical and results-focused with attention to detail
• Budget management and resource allocation skills

What’s on Offer
Salary: £45,000
Role is home based but with commitment to travel to London for meetings 1-3 times a month.
Part time options available 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Interviews to be held via teams on the 22nd/23rd September with 2nd stage in person on the 6th October.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are currently looking for a Head of Campaigns (paternity cover). This is an exciting opportunity to help build an ambitious movement to phase out oil and gas extraction in the UK.

Uplift is a high-impact campaigning and research organisation which supports efforts to create a rapid and fair transition away from oil and gas production in the UK and move towards a fossil fuel-free future. 

The role

As Head of Campaigns, you will lead the development and execution of powerful public mobilisation campaigns and digital communication strategies to support a just transition away from oil and gas in the UK. You will ensure that Uplift’s public campaigns meet the needs of the current political and economic context within the UK and globally, whilst strengthening the movement away from oil and gas. 

For more information and submission of your application, please visit our website. 

Please do not send your application via email.

Other

Location: Remote (within UK)
Benefits:  Annual Professional Development Allowance, Employee Assistance Programme, home office set up allowance, consideration of flexible working requirements and work/workplace adjustments, and organisational focus on employee wellbeing.
Starting date: January 2026
Proposed interviews: Likely w/c 14th September

Job title: Senior Supporter Engagement Officer

Responsible to: Fundraising Operations Manager

Salary: £30,900 FTE pro rata (£20,085 actual)

Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)

Closing date: 15th September - midday

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

Job purpose

This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.

Key duties

• Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
• Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
• Lead on thanking donors, including making phone calls to donors as part of stewardship.
• Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
• Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
• Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
• Ensure excellent supporter care and maintenance of accurate database records.
• Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
• Work closely with the Philanthropy Manager to identify potential major donors.
• Develop innovative and creative ways of widening our supporter base and increasing donations.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required.
• Supervise fundraising volunteers as required.
• Occasional attendance at fundraising events.
• To positively promote the work and activities of Action for ME at all times.
• To contribute to the team’s overall strategy, ongoing workplan and annual planning.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person specification

Experience and knowledge

• Minimum 2 years previous fundraising experience
• Demonstrable skills in stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Proven experience of effective donor stewardship approaches

Skills and Behaviours

• Excellent written and verbal communication skills including creating engaging donor communications
• Ability to work methodically, managing and prioritising a varied workload.
• Ability to use own initiative, work independently and to work well in a remote team.
• An understanding of data protection including UK GDPR related to fundraising
• An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail