Community manager jobs in crouch end, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
We're now looking for an exceptional Senior PR and Press Officer to help us amplify voices, challenge persistent, negative narratives around the social security system, and shift public attitudes about financial insecurity. Ideally, you’ll already have solid PR and press experience within a charity or comparable organisation’s press office, excellent media contacts, and the strategic mindset to put people’s real lives and complex challenges front and centre in your storytelling.
You’ll be someone who writes clearly and persuasively, handles sensitive topics with genuine care, and who’s excited by the challenge of finding creative ways to engage diverse audiences. Your strong relationships with journalists will help us ensure the voices of people facing financial insecurity are represented accurately, widely, and compassionately in the media.
We offer flexible working patterns, both in terms of hours and remote working. All team members come into our welcoming Farringdon office at least once a week, and you'll be joining a warm, supportive team that believes in each other, celebrates great work, and loves what we do.
Please note that all employees are required to work from the office a minimum of 1 day a week.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
We’re genuinely excited to hear from you.
Closing date: 20th July, 23:59
Interview date: 11 Aug for first interviews, 18 Aug for second interviews
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Our Sponsor Refugees team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.
Our MARO team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising, with effective national campaigns, and the pioneering community sponsorship of refugees through our Sponsor Refugees team. Staff joining MARO are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.
Living Wage Foundation
The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life.
The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark.
The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees.
The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Officer. We are looking for a highly motivated and organised individual to help maintain, develop and continuously improve our data and systems. The role will be an integral part of the Living Wage Operations and Insight Team, providing technical support to ensure the integrity of our systems, and supporting with development projects.
The Operations and Data Officer will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems.
Main Responsibilities
Working as the Operations and Data Officer– LWF for Citizens UK, reporting to Senior Data & Operations Manager, LWF, your main responsibilities will include:
Project Management
Deliver work targets on time and to standard to support the Foundation’s data and systems: :
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Support the day-to-day operations and management of all systems within the Living Wage Foundation designed to enable the functioning of Living Wage accreditation schemes.
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Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network.
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Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors.
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Maintain integrity of Salesforce database; identify and source incomplete information within the database; take responsibility for tidying, cleansing and backing up existing data.
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Support maintenance of integrated systems, including syncing data to Act-On and the website.
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Work with Operations and Data Manager to keep templates, forms and related communications materials up to date
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Manage merchandise administration including email inbox, day to day queries, and Shopify administration.
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Support Operations and Data Manager to manage budgets for external contracts (e.g. with developers and suppliers).
Learning and expertise
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Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector.
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Support with network data enquiries, including analysing data, creating Salesforce reports and dashboards for colleagues.
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Work with colleagues to identify learning & development needs and support Operations and Data Manager to develop and deliver inductions, training and guidance to meet requirements.
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Keep internal training manuals up to date to ensure the Foundation’s team can access clear and consistent information about our systems and processes.
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Support Operations and Data Manager to monitor the impact of internal trainings, support, resources and guidance – update and improve internal support offer as required.
Communications
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Create and write dashboards and reports to support the analysis of our performance.
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Champion systems throughout the organisation and advocate for systems-based solutions. Offer ad hoc guidance to the team and help communicate any changes to systems.
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Run systems surgeries for colleagues to answer ad hoc enquiries and support learning.
Develop and manage external relationships
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Communicate effectively with our external contractors (e.g. merchandise suppliers) to ensure contracts are fulfilled in a timely manner.
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Help identify suitable new suppliers to meet organisational need.
Develop and manage internal relationships
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Support Operations and Data Manager to identify technical solutions to meet organisational requirements.
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Monitor and respond to operations and data enquiries from colleagues. Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events.
Income and resources
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Maintain Salesforce data integrity to support accurate and timely invoicing. Help ensure the integrity and safety of our data advising wider organisation on best practice where appropriate.
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Support Operations and Data Manager to track expenditure for Shopify and merchandise suppliers.
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Contribute to plans and proposals to grow sources of income or resources.
Contribute towards Citizens UK’s strategic objectives
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Responsibility for delivering agreed areas of the Foundation’s work plan.
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To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.
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Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.
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Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.
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Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
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Degree or equivalent professional qualification or experience (D)
Experience
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A minimum of 2 years proven, comprehensive experience in an operations role (E)
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Experience of analysing business requirements and turning them into technical solutions (E)
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Experience of providing technical support to a team (E)
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Experience of administrating and updating Salesforce or similar databases, and using database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms (D)
Key skills and knowledge
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Strong analytical skills with the ability to interpret large quantities of data to evaluate and improve performance (E)
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Interest in and good understanding of database and systems management and integration (E)
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Ability to take in and interpret information and communicate in a succinct manner (E)
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Demonstrable ability to find creative solutions to complex problems and implement new systems (E)
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High levels of numeracy with strong attention to detail (E)
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Excellent time management skills with the ability to juggle a wide range of competing demands (E)
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Strong IT skills to include MS Office and database software (E)
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Sound knowledge of data protection regulations and GDPR (E)
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Understanding of the policy and campaign landscape in the UK (D)
Personal qualities & values
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A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
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A strong commitment to the Living Wage campaign and the principles of Citizens UK (E)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
Interview date: W/C 4th August
Want to find out more about us and the role?
If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.
Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. Anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.
The webinar will take place on Monday 7 July from 13:00-13:45 on Zoom. Sign up here.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Morden College: an almshouse charity with a proud 330-year history and a big vision for the future. We provide homes, care, and support for over 250 older people across two lovely sites in Blackheath and Beckenham, helping our residents lead independent, connected, and fulfilling lives.
We're entering an exciting new phase, with a fresh strategy focused on excellent housing, high quality services, and thriving communities.
Our team of passionate Chefs prepare delicious meals using excellent quality of nutritious fresh food for our colleagues, our Residents and their families. Our 60 seats cover Café is located within the John Morden Centre, which is a vibrant space where people meet, eat, take part to fun events, develop and enjoy a variety of interesting hobbies. Our Chefs also provide our Care Home Residents with a personalised service that caters for a variety of dietary needs ensuring that our Residents have access to a healthy and balanced diet all year round.
JOB PURPOSE
Prepare, cook and present food safely and efficiently using high quality ingredients according to the College standards, health and safety and food hygiene practices. Work collaboratively with other Chefs and contribute with new ideas to support the Catering Manager in the creation of new dishes and update of seasonal menus. Contribute to create a safe and fun work environment.
KEY RESPONSIBILTIES AND DUTIES
- Always ensure the cleanliness and tidiness of the kitchen and back of house areas
- Ensure that the equipment is clean and safe to use
- Regularly check inventory levels
- Check the quality and freshness of ingredients before use
- Cook healthy and nutritious dishes in accordance with our menus
- Adapt recipes to cater for special dietary requirements where needed
- Complete all appropriate company documentation, due diligence records and key tasks during your shift
- Comply with statutory and organisational requirements including but not limited to Health and Safety, Food Safety and Fire Safety
- Keep wastage to a minimum and ensure that wastage recording procedures are followed
- Deal with deliveries and report any loss or damages to the Manager or Supervisor on duty
- Work safely with kitchen equipment and report any maintenance issues to the Manager or Supervisor on duty
- Keep knowledge up to date by completing mandatory and CPD training online and/or face-to-face
- Adhere to the College standards, policies and procedures
- Carry out management team requests and instructions
SKILLS, QUALIFICATIONS AND EXPERIENCE
- Proven experience in a similar role or food production operation
- Level 3 Food Safety certificate
- First Aid certificate (desirable)
- Environmental awareness (desirable)
- Excellent communication, interpersonal and leadership skills
- Excellent organizational and time-management skills
- Ability to motivate and inspire others
- Ability to work well under pressure and remain level-headed during busy times
- Located within commutable distance to Morden College
- Menu planning and food service development (desirable)
The client requests no contact from agencies or media sales.
Who are Challenge Partners
Challenge Partners works nationally with over 500 schools and 100 trusts, delivering programmes and networks to support school and trust improvement and leadership development. Our programmes for schools include the Quality Assurance Review, Growing the Top, Extending Leading Practice, and the SEND Developmental Peer Review. Our collaborative networks for school leaders operate locally (hubs), regionally (Jubilee Networks), and nationally. You can read more here.
We also offer Trust programmes such as the Trust Peer Review and Trust Leaders’ Network. You can read more here.
As we expand our National Network of Excellence, this is an exciting time to join our central team and contribute to our partnership's success.
Job Purpose
The Partnership Coordinator role is varied, offering the chance to develop a wide range of skills. Responsibilities include delivering programme and network activities, managing local hubs, supporting events and meetings, and participating in recruitment and retention activities led by the Partnerships Team.
Working closely with school and trust leaders and hub managers, you will need excellent relationship management skills, attention to detail, and a commitment to continuous improvement.
This position requires individuals who are self-motivated, organised, detail-focused, and strong communicators.
We are looking for new colleagues to focus on delivering our programmes and networks, ensuring a great experience for our partner schools (about 60-80% of your time). The remaining time will be spent on hub account management, supporting knowledge exchange and network growth, and handling general partner queries.
Key Responsibilities
Programme and Network Delivery:
- Support the planning and delivery of programmes and networks, including scheduling dates, organising training sessions, and other activities.
- Support the organisation and delivery of programme-specific and national events.
- Maintain relationships with key stakeholders, including resolving operational issues and escalating as needed.
- Provide year-round support to local Hub Managers to ensure schools receive necessary support.
- Monitor programme, network, and hub data to identify risks and/or trends, providing regular reports and updates to support the continuous improvement of our activities.
Partner Relationship Management:
- Work with the Challenge Partners Central Team to ensure an excellent experience for partners and help schools maximise their partnership value.
- Support the induction and onboarding of new schools to their hubs and the National Network of Excellence.
- Troubleshoot and respond to school or trust queries through internal customer care systems.
- Utilise and update our CRM system (Salesforce).
Communications:
- Respond to email and phone queries about Challenge Partners, programmes, networks, and hubs professionally and promptly.
- Collaborate with programme, network, and partnership leads to provide high-quality communications to partner schools, including renewals, induction, onboarding, engagement emails, and hub updates.
Recruitment and Retention:
- Support year-round recruitment of schools to the Network of Excellence, working with hubs to deliver introductory events.
- Provide updates on schools in your hub to inform retention campaigns.
- Manage leads within your hubs, connecting schools with local hubs and Jubilee Networks.
Other Tasks:
- Perform other tasks as appropriate for the role.
Person Specification
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Excellent organisational skills, with the ability to manage your time effectively.
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Ability to balance competing priorities whilst working across multiple areas of work.
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Excellent written and verbal communication skills, with the ability to deal with people diplomatically and appropriately, building rapport with those at varying levels of seniority.
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Solutions-focused approach to problem-solving, demonstrating the ability to identify issues and develop effective strategies to overcome them.
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High computer literacy - confidence and competence in using GSuite, Microsoft programmes and Salesforce (or similar CRM system) would be an advantage
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Positivity, optimism and flexibility - we are a small organisation and all staff are expected to contribute across the organisation (and sometimes beyond their specific job role) to ensure our success and sustainability.
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A willingness to learn and give and receive feedback.
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A passion for education, and a desire to make a difference.
Benefits of working for Challenge Partners
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Work-life balance
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Annual leave
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Employer pension contributions
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Health and wellbeing support
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Training and development
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Family-friendly policies
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Connection and celebration
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: VAWG/IDVA Complex Needs and Multiple Disadvantage Advocate
ABOUT US
Hopscotch works hard to support women and families facing racial and gender inequity in London. We are proudly anti-racist and anti-misogynist. We take our trauma informed practice seriously, both with service users and within the organisation. We also run a successful Homecare service, with Care Workers supporting vulnerable people in south Camden who draw on care.
WHY HOPSCOTCH?
o Great, supportive culture and values, with low turnover and high levels of contentment
o You will want to work in an environment which is inclusive and non-judgemental. It’s a chance to challenge the status quo and not settle for what isn’t working
o You’ll love being a part of a diverse and vibrant team which has positivity, creativity and problem-solving values and where all voices are heard
o Your dedication will have a meaningful impact on the lives of those in need
o Be with an employer who is a signatory of the Employers Domestic Abuse Covenant (EDAC) – a pledge by businesses to support employees who are survivors of violence
o 25 days annual leave for full time employees, increasing after 5 years employment, with additional paid office closure between Christmas and New Year. Hopscotch believes we all deserve quality time to focus on our friends and family and most importantly, ourselves at this time
o Occupational sick leave
o Regular internal and clinical supervision with qualified therapists
The Role
· Assertive outreach casework with very vulnerable women
· Responsible for supporting three women in the Borough of Camden
· Intensive support for complex needs with service users with a history of non-engagement with services
Accountabilities:
Casework
· Solution-focused casework interventions with women who have experienced VAWG and severe and multiple disadvantage
· Provide emotional support using a trauma informed approach
· Build and maintain supportive relationships with ethnically Minoritised women
· Ensure ongoing assessment and management of risks associated with service users within an attitude of ‘positive risk taking’
· Provide support with life skills, including practical assistance where skills are not yet developed
· Maintain accurate case notes and up to date records
· Contribute to the completion of outcomes reports and funding returns
· Complete all documents when support work commences and keep up to date with any changing risks to or from the woman.
· Risk assess situations in the moment, act calmly, professionally and be ready to remove self from/ call 999 in situations that appear too high risk to remain in
Advocacy and support service
· Empower women to access benefits and services they need
· Involve service users in the design, development and delivery of the service
Multi-agency
· Engage with a wide range of professionals (some of whom may have very different approaches to problem solving) through a multi-agency approach, and advocate to agencies on behalf of the Project and its service users
· Promote coordinated, joined-up service delivery for service users between violence against women services and drug and alcohol agencies, mental health, housing, health and legal agencies.
· Contribute to a service-wide communications plan and ensure that information about the service is widely available locally to other agencies and is also readily accessible to potential service users
· Educate a wide range of agencies and stakeholders about the challenges faced by women experiencing multiple disadvantage
· Proactively develop links with local statutory and voluntary organisations to provide a range of engagement opportunities for service users in the community
· Attend and contribute to the Domestic Violence MARAC as appropriate
· Contribute to monitoring and evaluation of the Project
· Be self-motivated to research processes and services in order to fully support and advocate for the women.
· Fully engage with the partner teams and all support and team spaces offered, supporting colleagues with the difficulties they face and celebrating positive outcomes.
Corporate Responsibilities
· Ensure that all Hopscotch and Solace’s policies and procedures are adhered to
· Ensure effective implementation of Hopscotch and Solace’s Equality and Diversity policies and ensure awareness and integration of an equalities and human rights agenda in all your work
· Ensure that the service user is at the heart of all service delivery and development
· Attend all meetings and training relevant to your role
· Act as an ambassador for Hopscotch and Solace
Values, Behaviours & Competencies
· Committed to the purpose of Hopscotch and Solace Women’s Aid, ensuring that the service user is at the heart of service delivery and development
· Feminist in understanding ‘Violence against Women and Girls’
· Committed to fostering innovation and continuous improvement in working practice
· Flexible and open to new challenges, ideas and experiences, and able to be self-reflective
· Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work
· Non-judgemental with a commitment to self-care within the team
· Collaborative, building relationships with internal and external partners.
Knowledge, Experience and Skills
· Experience of working within the Violence Against Women and Girls (VAWG) Sector, including experience of risk & needs assessment, casework and safety planning with victim-survivors
· Experience of working with people affected by severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution and offending behaviour
· Experience working with minoritized Global Majority women and a diverse staff team applying anti-discriminatory practice
· Experience of building and maintaining partnerships with other agencies
· An excellent understanding of the issues faced by survivors of VAWG, including a knowledge of options for and rights of women experiencing all forms of VAWG
· Awareness of the intersection between severe and multiple disadvantage and VAWG, and a strong understanding of how the intersection of these issues can make it difficult for people to engage with support
· Knowledge of the particular needs of women from diverse communities and the barriers to accessing support faced by women from Global Majority communities
· An understanding of the impact of trauma on women
· A resilient and assertive approach to reaching out to and building trust and positive relationships with women who are experiencing multiple disadvantage and who may present as reluctant to engage and/or may be presenting in crisis
· Ability to provide solution focused advocacy and support
· Ability to advocate successfully within a multi-agency framework
· Ability to critically reflect on own practice and performance and make use of clinical supervision
· Excellent organisational and IT skills including the ability to be self-servicing, use relevant IT packages and maintain an efficient case recording and data reporting system
· Excellent written and verbal communication skills
Qualifications
· Degree level education and/or IDVA or DAPA qualification (or equivalent experience)
We would love to hear from you
Please send your CV and cover letter – or any questions to to us
Thanks and good luck!
Hopscotch seeks to address racial and gender inequity and empowers women facing this injustice and disadvantage in a culturally sensitive way



The client requests no contact from agencies or media sales.
Support Lead
Contract Type: Permanent
Hours per week: Full-time, 37.5 hours
Salary: £29,132.25 per annum
Department: Adult Services (Housing Services)
Location: Based at West Central London Mind’s Wandsworth Office with hybrid working available
Are you an experienced support worker ready to take the next step into a leadership role?
We’re looking for a skilled and confident Support Lead to join our Wandsworth Floating Support team. You’ll provide hands-on support to clients while supervising a team of Support Workers, ensuring the service delivers high-quality, person-centred support that promotes independence and recovery.
You will:
- Provide supervision, guidance and appraisals for Support Workers
- Work directly with a small caseload to model effective support
- Support service users with tenancy sustainment, recovery, and wellbeing
- Lead on complex support or tenancy breach issues
- Support recruitment, staff induction, training and performance development
- Ensure accurate recording of outcomes and contract performance indicators
- Build effective working relationships with internal teams and external agencies
- Collaborate with the Community Lead Manager to deliver service targets
- Contribute to team culture, best practices and continuous improvement
You are:
- Experienced in mental health or housing-related support services
- Able to supervise and develop a frontline team
- Person-centred, with strong communication and relationship-building skills
- Confident managing risk, support plans, and complex casework
- Knowledgeable in safeguarding, tenancy rights, and support frameworks
- Skilled in working collaboratively with a wide range of professionals
- Organised, proactive and values-driven
About us:
We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.
Benefits:
- Hybrid-working if nature of role permits
- Learning and development opportunities
- Cycle to work scheme (interest free lone paid back 12 months period)
- Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
- Free eye test
- Flexible working
- Interest free loan, those in financial hardship
REF-222603
This is an exciting time to join BUCS and make a huge difference to the organisation that sits on the shoulders of those who established competitive inter-university sport competitions over a century ago, and which is responsible for the most dynamic element of the sport sector.
The Head of People is a dynamic leadership role, shaping the organisation’s people strategy and driving a values-led culture. You will inspire and empower people, ensuring a motivated workforce that delivers excellence. You will be acting as a champion for learning and development by creating an environment where people grow, innovate and truly feel valued.
Beyond shaping culture, you will play a pivotal role in ensuring that BUCS operates safely and is compliant. From health and safety to safeguarding the experience of our staff and participants, you will lead best practices and work closely with the governance and compliance team to meet all statutory and industry regulations.
Collaboration is key in this role. Working with the senior leadership team and management team, you will align people strategies with organisational goals. Additionally, you will oversee key safeguarding matters, monitor disclosures and case management, and escalate concerns to the CEO and the Board as required.
This is an exciting time to shape the future of BUCS through forward-thinking people-first leadership. If you are a strategic thinker who thrives on building and fostering a positive, inclusive culture, we would be delighted to hear from you.
Working at BUCS
BUCS prides itself on being an ambitious and challenging place to work, where staff enjoy work, embrace development opportunities, and have fun.
We're open to discussing what flexibility could look like for the right candidate!
Benefits include:
- Generous Pension Scheme
- Paid Health Care Plan
- Tax-free - Cycle to work scheme
- Christmas Closure from 24th December- 2nd January time off!
- Volunteering Day leave
- Flexible hours - hybrid working
- Wellbeing and Social activities
- Company-supported Learning and Development opportunities
- Access to sporting events such as Wimbledon and 6 Nations !
Please apply on our recruitment platform Applied
The successful candidates will be invited to a virtual interview the week commencing the 4th August 2025.
The role will close 11:59pm, 27th Jul 2025 BST.
If you have any questions about the role please contact a member of the BUCS team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.
This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.
The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.
The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.
This role is about driving student success.
The client requests no contact from agencies or media sales.
With the recent launch of our ambitious new strategy, and a newly recruited Director of Development & Partnerships in post, we’re looking for a Development Assistant to be the vital backbone of a passionate team actively fighting to protect critically endangered Sumatran orangutans and their rainforest homes.
You'll bring invaluable experience in fundraising administration, CRM management, and donor relations, working within a dynamic, impactful conservation charity. All while enjoying theflexibility of a fully remote position with a dedicated team committed to making a tangible difference in the world.
Joining SOS means contributing directly to rewilding vast areas of rainforest, empowering local communities, and ensuring a future for these magnificent creatures, making your daily work incredibly meaningful and rewarding.
If you're ready to use your administrative expertise to help protect critically endangered orangutans and their rainforest homes, we'd love to hear from you!
We work to protect orangutans, their forests and their future.


The client requests no contact from agencies or media sales.
Are you an optimistic, solution-focused administrator with a ‘can do’ attitude who is looking to develop your career?
We are looking for someone to join the team on a permanent basis in our Supporter Care Administrator post, giving the opportunity to contribute to our fundraising goals and increase income to support St Mungo’s overall aims to end rough sleeping and homelessness for good.
Reporting to the Supporter Care Manager, you will work alongside a small team to take responsibility for the delivery of a high standard of customer care and operational support that ensures our supporters are at the forefront of everything we do. In this role you will:
- Import and process financial data and maintain the fundraising supporter database.
- Provide excellent customer service while managing enquiries, donations and complaints by phone, post and email.
- Work as part of the team to provide relevant admin support and contribute to the development and maintenance of team processes.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About you
We are looking for a proactive individual who can demonstrate relevant experience of customer or supporter care administration and experience of using CRM databases such as Raisers Edge.
You will have strong organisation skills, a keen eye for detail, the ability to work independently and be able to prioritise a mixed workload. You will be a great communicator, able to build good relationships quickly with external supporters, internal stakeholders and have an interest in working collaboratively alongside a passionate team.
Above all we are looking for inspirational, committed individuals who have a genuine desire to work with a charity that supports people to transform their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Please visit the st Mungo's website for more information and to apply.
Closing date: 10am on 23 July 2025
Interview and assessments on: 6-7 August 2025
Are you a creative marketing professional who wants to make an impact?
The Royal Hospital Chelsea is looking for a skilled Marketing Officer to contribute to and deliver effective marketing campaigns to help meet the organisation's core strategic objectives. This is an exciting new role within the Marketing and Communications team and a fantastic opportunity to join an historic organisation, the home of the iconic Chelsea Pensioners since 1692.
The successful candidate will have relevant experience of delivering impactful multi-channel campaigns for a range of audiences, and ideally at a nationally recognised organisation within the military, charity, cultural or public sectors. You'll be responsible for marketing a wide range of projects including our recently launched, nationwide Veterans' Outreach programme, the Soane Stable Yard - which is open to the public 7 days a week, and our year-round events programme, as well as working with our partners to promote the Chelsea Heritage Quarter.
Who we're looking for:
We are seeking a proactive marketeer, who is equally comfortable planning and implementing campaigns as well as creating compelling content, with excellent attention to detail and a good understanding of what drives public engagement and support for an organisation like the Royal Hospital.
The successful candidate will be:
· A skilled and confident executor, who is experienced in consumer marketing and promoting a wide range of projects including public events to the right audiences.
- Creative in crafting compelling marketing content to deliver effective, multi-channel marketing campaigns.
- Experience of working with a range of partners to help raise awareness and engagement, as well as suppliers such as designers and photographers.
- Relevant marketing experience in a military, charity, cultural or public organisation would be particularly advantageous.
How to apply: Please submit your CV and a covering letter (no more than 500 words) outlining your most relevant experience for this role and setting out why you think you'd be the most suitable candidate.
About Us.
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
To provide Army veterans with the support and comradeship they need in recognition of their service to the Nation and to safeguard their historic home



The client requests no contact from agencies or media sales.
It’s an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
Our celebrity ambassadors play an important role in the work we do. Through sharing their stories, campaigning, fundraising and support at events, they are helping us to increase understanding of what it is to be affected by Parkinson’s in the UK today.
You’ll play a key role making sure that we have strong relationships with our celebrity supporters, identifying and engaging them in the most relevant opportunities, across all areas of our work.
You’ll lead on their involvement in fundraising and media opportunities, but support across the board. Working with teams you’ll make sure our ambassadors are looked after and fully briefed for every event.
What you’ll do:
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Lead on celebrity support for our portfolio of fundraising events across the UK, project managing each engagement from pitching and briefing, to overseeing and thanking
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Develop and nurture new and existing strategic relationships with high profile supporters through agents / publicists
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Work with the Celebrity Lead to develop stewardship plans
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Coordinate, manage and monitor requests for celebrity support from across the charity, delivering appropriate celebrity involvement and tracking its impact for reporting
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Research, due diligence, brief and pitch campaigns and events to high profile celebrities, their managers, publicists, key decision-makers, influential individuals and their wider networks to get buy in and support
What you’ll bring:
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Outstanding written and verbal communication skills
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Exceptional organisational and multitasking skills and the ability to prioritise and manage your workload to meet deadlines
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Experience of managing relationships with high profile individuals and an understanding of press and social media is desirable
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Natural networking skills, with the ability to build new relationships and nurture existing relationships with confidence, sensitivity and discretion
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Confidence in project management and problem-solving
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.

Could you lead our Flagship LGBTQI+ specialist mental health service? Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties. This role offers the opportunity to join a well-established, skilled and committed team. Please see the Job description for the full range of duties and role requirements.
We offer:
- An inclusive and supportive work environment
- Competitive salary
- 26 days annual leave, plus bank holidays (Pro rata for part time hours)
- A pension scheme
- Access to Employee Assistance Programme
If you are interested, please visit our website, view the full job description and download the following documents:
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The Monitoring Form
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Application Form
About WA-UK
The Welfare Association (WA-UK) is a UK registered charity supporting transformative development projects and humanitarian relief interventions to empower and benefit Palestinian communities in the West Bank, Gaza and the refugee camps in Lebanon. WA-UK partners with Taawon and its network of local Palestinian organisations and international actors operating in the region. WA-UK projects in the sectors of health, education and development are the outcome of a locally led needs assessment exercise and are designed in consultation with its partners and implemented by local actors.
WA-UK is governed by a Board of Trustees.
Job purpose: We are seeking a motivated, experienced Programmes Officer who will work with the Board to deliver WA-UK’s objectives. The appointee will develop and manage WA-UK’s programmes in the region and work in partnership with Taawon’s field offices and other relevant actors and authorities. You will devise operational strategies, manage budgets and ensure compliance with donor requirements. You will provide technical support/guidance, monitor programme quality, ensure projects comply fully with the charity’s legal, regulatory and policies to achieve programme objectives.
Duties & Key Responsibilities
Development and Management of Programmes
Guided by WA-UK’s objectives and strategic priorities and working in collaboration with its key partners the postholder will:
· oversee the development and growth of a portfolio of projects across all sectors.
· coordinate and manage project implementation in line with proposals, strategies, donor requirements, legal & regulatory obligations, due diligence guidelines and quality standards.
· ensure that the charity’s Standard Operating Procedures (SOPs) are of the highest quality and are adhered to fully.
· develop and deliver projects within agreed parameters and provide technical direction and project implementation support to partners.
· monitor programme expenditure to ensure budgets are observed.
· monitor and evaluate programme work to maintain and/or improve the quality of project outcomes for beneficiaries.
· ensure that the programmes are implemented in a consultative, participative, transparent, and gender-sensitive way.
· maintain and manage a donor reporting calendar to ensure the programme adheres to donor contractual requirements and provide high-quality and timely reporting that demonstrate the impact of their grants.
· ensure WA-UK representation in relevant external programmatic forums.
· prepare, submit and present proposals and concept notes to donors.
Supporting the board of trustees and reporting
The appointee will:
· service the board of trustees including preparation of necessary paperwork for trustee meetings and producing minutes;
· provide regular briefings (in writing/orally) to the board on program development, implementation and reporting;
· lead on the production of reports issued by and for the board including the annual report.
Person Specification
Qualifications
We seek an appointee with strong literacy, numeracy, and analytical skills, backed by critical
thinking, problem-solving, and effective communication skills, demonstrated through relevant
qualifications or experience. You will be a team player who is proactive, driven and ambitious to excel with good attention to detail.
Essential experience
· a track in programme/project management in development and/or humanitarian/recovery contexts.
· strong technical expertise in development programming and driving improvements in complex humanitarian situations and understanding of Protection Mainstreaming (Safe & Inclusive Programming).
· a successful record of working in a team, including with partners based overseas.
· proven ability in developing professional networks, partnerships, and external representation.
· in-depth understanding of donor regulations and compliance requirements.
· understanding of procurement process defining specifications and quantities.
Essential knowledge and skills
• ability to draft proposals, manage budgets, and assess and improve program quality.
• excellent team-working skills.
• excellent drafting and reporting skills both narratively and financially.
• excellent written and verbal communication skills in English and Arabic.
• knowledge of humanitarian principles, Core Humanitarian Standard (CHS), and other international humanitarian guidelines and protocols.
• advanced computer skills in MS Office, especially Excel and Word.
• attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.
Personal qualities and competencies
• strong interpersonal skills.
• be driven, proactive, focussed, and able to spot and create opportunities.
• strong organisation/planning skills and ability to plan and deliver against targets.
• strong time management skills and ability to prioritise, multi-task and work under pressure.
• ability to deal with information confidentially and respond with sensitivity.
• ability to resolve differences and negotiate to accommodate difference.
Personal attributes and other requirements
· ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.
· commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
· commitment to anti-discriminatory practice and equal opportunities.
· ability to apply awareness of diversity issues to all areas of work.
· able to work flexibly in emergencies and meet deadlines.
· a commitment to WA-UK’s vision, mission and values and a passion for empowering Palestinians.
· commitment to abide by organisational policies, codes of conduct and practices.
· commitment to treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at WA-UK.
The client requests no contact from agencies or media sales.