Community volunteer coordinator jobs
Our mission is simple but ambitious: to create thriving places for young people and flourishing, resilient communities—supporting transformation in mind, body, and spirit.
YMCA St Paul’s Group (SPG) is a long-standing charity dedicated to empowering young people and strengthening communities across London. For over 150 years, we’ve been providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
About the Role
As a Housing and Support Officer, you’ll play a central role within our Housing and Support team, helping us deliver exceptional care, stability, and guidance to our residents. You’ll often be the first friendly face they see—answering queries, providing clear guidance, and ensuring a welcoming, safe, and supportive environment for everyone who walks through our doors.
This is a dynamic, people-focused role with a broad range of responsibilities. From reception and administrative duties to first aid, safety checks, and supporting new residents, your work directly contributes to a positive and meaningful experience for our community. No two days will be the same—and every day, your impact will be felt.
Key Responsibilities
First-Class Customer Service
You’ll be at the heart of our community, offering consistently warm, professional, and helpful support. Your interactions create a real and lasting difference for residents, visitors, and their support networks.
A Varied and Engaging Role
From managing calls and handling payments to coordinating repairs and mail, your everyday tasks keep our sites running smoothly. You’ll also support essential safety and security processes that protect our community.
Safety & Security Leadership
As a trained first aider and fire marshal, you’ll be trusted to respond effectively during emergencies. Regular wellbeing and facilities patrols will help ensure that residents feel secure, supported, and at ease.
Welcoming & Supportive Engagement
You’ll warmly welcome new residents, listen to concerns, respond to incidents of anti-social behaviour, and offer compassionate assistance to those who need it. Your attentiveness helps us maintain a safe and inclusive space.
Teamwork & Collaboration
Work alongside experienced housing advisors who share your commitment to making a difference. Your enthusiasm, empathy, and professionalism will be valued and celebrated as part of a supportive and dedicated team.
What We Offer
At YMCA St Paul’s Group, diversity, inclusion, and authenticity are core values. We want you to bring your full self to work—and we’ll support your voice, perspective, and growth through our Employee Resource Groups and inclusive culture.
We’re committed to your professional development, offering a broad learning and development programme that includes formal training, qualifications, and hands-on experience. You’ll have ongoing opportunities to progress and grow your career with us.
You’ll also enjoy a range of benefits designed to support your wellbeing in mind, body, and spirit, including:
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Free access to our gyms across all sites
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Discounts at major retailers and supermarkets
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Free wellbeing and counselling services
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Flexibility to work from multiple outer-London locations
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Career development programmes to help you thrive
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Family-friendly policies, including enhanced maternity pay
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Life Assurance (for permanent contracts)
(For a full list of staff benefits, please refer to our benefits guide.)
Join Us in Making a Real Difference
About YMCA St Paul’s Group
YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.
Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.
About the Role
As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.
Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.
This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.
Working 4 nights on and 4 nights off (8pm-8am).
Key Responsibilities
Deliver Exceptional Customer Service
You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.
A Varied, Engaging Role
No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.
Champion Safety and Security
As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.
A Welcoming and Compassionate Presence
You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.
Be Part of a Supportive Team
You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.
What You’ll Gain
At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.
We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.
Benefits for Mind, Body, and Spirit include:
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Free gym access across all YMCA SPG sites
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Discounts at major retailers and supermarkets
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Free wellbeing and counselling services
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The flexibility to work across various outer London locations
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Career development programmes to support your journey
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Family-friendly policies, including enhanced maternity pay
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Life Assurance
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
How would you like to work with nursery age children and help inspire the next group of Coin Street champions?
Do you have a level 2 or 3 qualification in working with children?
How would you like to be part of a friendly team doing a job that makes a difference to children’s lives in an organisation that puts people before profit?
If the answer is YES then we would like to hear from you
Coin Street Nursery have a fantastic opportunities for experienced, energetic, and enthusiastic early years educators to join our team.
We are looking for people who have:
- a recognised qualification in childcare, ideally NVQ Level 3 or above or NVQ Level 2
- appreciate the importance of parent partnership
- knowledge of how to support children’s learning and development
- a can-do and enthusiastic attitude
- an understanding of how to safeguard and protect children
What can we offer you?
- Competitive salary (based on your qualification and experience)
- Flexible working days for better work-life balance
- Access to high quality training
- Coaching and mentoring support
- Generous pension at 8% - 5% from the employer if you contribute 3%
- 20% discount of childcare fees
- 35 days off a year, including 8 bank holidays, 3 days off between Christmas and New Year (additional days awarded for long service)
- Personal development grant of up to £1,000 per year
There's more…
- Six inset days per year (three for nursery staff only and three with the wider Coin Street team)
- Refer a friend bonus of £500 for existing employees
- Health and wellbeing package including a confidential employee assistance programme and online therapy sessions plus free gym and daily fresh fruit
- Season ticket loan and cycle to work scheme (on completion of probation)
- Staff social events (summer BBQ and Christmas party)
- Opportunities to join Coin Street committees (for example the Black lives Matter Race & Equality Steering Committee, Inset planning, staff social committee)
- Local retail (star card) and online discounts
Contract
Permanent, 35 hours per week (shift rotas). We are open to part-time options.
Salary
£29,172 per annum at Level 3 qualified
£28,110.18 per annum at Level 2 qualified
Successful candidates will be required to undertake an Enhanced DBS check.
As an organisation, we are passionate about creating an inspirational neighbourhood - powered by social enterprise.



The client requests no contact from agencies or media sales.
Action Duchenne supports, empower and equip every Duchenne Muscular Dystrophy community in their journey from diagnosis and beyond.
Duchenne Muscular Dystrophy is a muscle wasting condition for which there is no cure, but we journey alongside communities to empower them and provide information for them to make informed decisions. Action Duchenne has a team of passionate, supportive staff who are keen to do more for families living with Duchenne and has several staff with direct lived experience.
At Action Duchenne, values are more than words—they shape how we work and interact every day. For this role, we are looking for a team member who can reflect our values:
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Supportive – Actively assist colleagues and stakeholders, fostering a culture of collaboration and reliability.
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Empathetic – Approach challenges with understanding, considering the impact on people internally and externally.
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Respectful – Ensure all communications and decisions uphold dignity and fairness, especially when handling sensitive matters.
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Community Focused – Make decisions that strengthen our community, ensuring all activity supports inclusive engagement and shared purpose.
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Inclusive – Promote accessibility and equity, ensuring everyone feels valued and heard.
Main Purpose of the Role:
To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across England. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.
The successful candidate will also lead on support for our End of Life and Bereavement projects, working collaboratively with healthcare professionals, palliative care teams, and hospices to ensure families have access to appropriate services and resources.
Specific Tasks:
1. Proactive Family Support
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Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days)
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Contact to be made to all registered Action Duchenne members, knows to us in the Regions you will be covering, to ensure the current support offer is clear
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Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care
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Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern
2. Advanced and End-of-Life Care Support
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Provide compassionate, practical, and emotional support to children, young people, and adults living with Duchenne, and their families, as they navigate advanced stages of the condition and end-of-life care.
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Work collaboratively with healthcare professionals, palliative care teams, and hospices to ensure families have access to appropriate services and resources.
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Develop and share guidance, resources, and workshops to help families prepare for and manage advanced care planning, symptom management, and emotional wellbeing.
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Support families in understanding available options for care settings (home, hospice, hospital) and facilitate informed decision-making.
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Ensure continuity of care and communication between multidisciplinary teams, while respecting family preferences and cultural considerations.
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Offer signposting to bereavement support and follow-up services for families after loss.
3. Wellbeing Tracking and Outcome Measurement
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Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security)
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Collaborate with families to co-create action plans and track progress
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Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call.
4. Community Engagement and Event Delivery
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Organise and deliver regional meetups (minimum one per quarter)
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Facilitate support groups (virtual and in-person) for parents, young people, and extended family (minimum one per quarter)
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Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability)
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Actively participate in networking events to promote Action Duchenne within our communities, build relationships, and drive growth in membership by encouraging registration of families affected by Duchenne
5. Stakeholder Collaboration
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Liaise and develop relationships with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities
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Represent Action Duchenne in across your regions and build relationships with local networks
6. Administration and Reporting
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Maintain accurate records of all interactions and support provided
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Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact
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Support development of CRM processes and service delivery improvements
7. Key Performance Indicators (KPIs):
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New contact acknowledgement email: within 3 working days
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New contact follow-up call: within 7–10 working days
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Families contacted per week: 12–15 hours of direct contact
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Regional meetups: 1 per quarter
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Support groups delivered: 9–12 per year
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CRM data entry: within the same day of interaction
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Family outcomes tracked: via wellbeing questionnaire and action plan
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Number of families receiving end-of-life care guidance or resources per quarter.
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Advance Care Planning: Percentage of families supported with advance care planning discussions within 4 weeks of request.
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Palliative Care Signposting: Number of referrals/signposts made to palliative care or hospice services.
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Resource Development: Number of end-of-life care resources (guides, workshops, webinars) created and shared annually.
NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.
Please find the job specification, including required skills and qualifications below.
Application deadline: 22nd December at 9am GMT.
Action Duchenne is a charity providing holistic support to those living with Duchenne Muscular Dystrophy (Duchenne) and their families.
The client requests no contact from agencies or media sales.
We are looking for a dynamic, people-focused individual who is passionate about empowering volunteers and strengthening community engagement. You’ll combine excellent interpersonal skills with strong organisational abilities and bring both strategic thinking and hands-on experience to the role.
The client requests no contact from agencies or media sales.
ABOUT TRAIN
TRAIN is a youth work charity based in South Oxfordshire. We support young people aged 10 to 18 in Didcot, Wallingford and the surrounding areas, especially those who are under-served.
Young people in our communities are facing complex challenges. Mental health struggles, pressures at school, family instability and the impact of poverty can leave them feeling isolated or overlooked. Too often, they don’t have access to the right support at the right time. TRAIN exists to change that. We offer trusted relationships with adults outside positions of authority, safe spaces where young people can be themselves, and opportunities to grow in confidence, make positive choices and feel part of their community.
Our vision: every young person should have the opportunities, tools and support they need to create a positive future.
ABOUT THE ROLE
As Fundraising and Communications Coordinator, your main focus will be trusts and foundations: researching opportunities, writing persuasive applications and producing clear reports. You’ll also play a part in growing support from corporates, community fundraising, individual donors and major gifts, helping to build a broader base of income over time.
Alongside this, you’ll lead on communications. That means keeping our website and social channels current, producing supporter newsletters, and sharing our story more widely through PR and campaigns. You’ll help make sure the difference TRAIN makes for young people is seen and understood by funders, partners and the local community.
It’s a hands-on role, well-suited to someone who enjoys writing, building relationships and juggling different projects. You don’t need to be an experienced fundraiser — we’re open to people with transferable skills, whether from corporate, public or third sector backgrounds. What matters most is that you can communicate clearly, organise your workload, and are motivated by making a difference for young people.
You’ll report directly to the CEO and work closely with the rest of the team. This is a part-time role of approximately 30 hours per week, which can be worked flexibly. The role is based in Didcot with hybrid working, but for the right candidate we will consider a fully remote arrangement.
SALARY AND BENEFITS
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Salary: £28,598 - £31,022 FTE (pro-rated, depending on experience)
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Contract: Permanent, part-time, approx. 30 hours per week. We can be flexible on the exact number and when they are worked.
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Annual leave: 25 days plus bank holidays (pro rata)
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Pension: 3% employer contribution
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Flexible working: Hybrid by default, fully remote considered. We’re happy to consider other flexible arrangements such as term-time only and job shares.
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Professional development: Tailored learning and training opportunities
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Wellbeing: Access to an employee assistance programme with mental health and wellbeing support
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Culture: Supportive, collaborative team with regular catch-ups and shared learning
KEY RESPONSIBILITIES
Fundraising (approx. 80%)
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Pipeline and planning – work with the CEO to keep a clear fundraising plan, with trusts and foundations as the main focus alongside manageable growth in corporates, community, and individual giving.
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Trusts and foundations – research prospects, build a live pipeline, and write strong, tailored bids. Prepare accurate budgets and gather evidence from the team to strengthen proposals.
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Reporting and stewardship – deliver timely reports, thank funders and donors well, and manage renewals and uplift opportunities.
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Relationship development – nurture links with local businesses, community groups and potential major donors. Prepare simple proposals and support fundraising events or activities as needed.
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Systems and compliance – maintain accurate records of applications, deadlines and outcomes. Ensure fundraising activity is compliant with GDPR and charity regulations.
Communications (approx. 20%)
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Supporter communications – produce engaging newsletters, updates and thank-yous that connect donors and partners with TRAIN’s impact.
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Digital presence – update the website and social media channels with accurate, timely content that reflects TRAIN’s work and values.
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PR and profile – share stories with local media, partners and networks. Ensure TRAIN’s messaging is clear, consistent and accessible.
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Community engagement – promote TRAIN’s profile, youth offer, brand and presence in the community.
General
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Work closely with the CEO to align fundraising and comms priorities.
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Collaborate with youth work staff to gather stories, quotes and data that demonstrate TRAIN’s impact.
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Represent TRAIN at meetings and community events.
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Contribute to the life of a small, collaborative team.
ABOUT YOU
We don’t expect you to have a long career in fundraising behind you. What matters most is that you can write clearly and persuasively, build relationships with people, and organise your workload to meet deadlines. If you’ve developed these skills in another sector and are keen to bring them into the charity world, we’d love to hear from you. Just as important, you’ll bring a genuine passion for TRAIN’s mission and a belief in the difference youth work makes.
Essential qualities
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Strong written communication skills: able to produce clear, persuasive bids, reports and updates.
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Good at building relationships, whether with colleagues, partners or supporters.
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Organised and reliable, able to manage multiple deadlines.
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Comfortable working independently but also a collaborative team member.
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Confident using IT tools (Microsoft Office, online research, basic social media platforms).
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Passionate about TRAIN’s mission and motivated to make a difference for young people.
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Satisfactory Enhanced DBS check (we will arrange this before you start).
Desirable qualities
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Experience of fundraising, bid writing or income generation in any setting.
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Understanding of trusts and foundations, or the ability to learn quickly.
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Experience in marketing, PR, or communications (e.g. social media, newsletters, supporter comms).
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Familiarity with CRM or pipeline management tools.
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Knowledge of charity fundraising regulation and GDPR.
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Confidence in representing an organisation at events or meetings.
Equal opportunities
TRAIN is committed to building a diverse and inclusive team. We actively encourage applications from people of all backgrounds, including those underrepresented in the youth work sector. We welcome diversity in age, ethnicity, faith, disability, sexual orientation, gender identity and lived experience.
Safer recruitment
TRAIN is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment. Recruitment to this post will include references and an enhanced DBS check.
Recruitment timeline
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Applications open: Thursday 20 November
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Applications close: Wednesday 10 December (midnight)
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Shortlisted candidates notified: Thursday 11 December
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Interviews: Wednesday 17 December
TRAIN exists to improve the life opportunities of young people aged 10 to 18 in Didcot and Wallingford.
The client requests no contact from agencies or media sales.
Department
The Office of Philanthropic Partnerships and Alumni (OPPA)
Office of Philanthropic Partnerships and Alumni (OPPA) works with a community of global alumni and donors to deepen their ties with York and each other, and encourage them to support the University through York Giving. This role is part of the Individual Philanthropy Team, which manages major individual philanthropy and the legacy giving programme, working closely with the other OPPA teams:
Corporate and Foundation Philanthropy: developing long term, strategic partnerships with philanthropic corporate and foundation supporters.
Fundraising Programmes: managing mass fundraising appeals, crowdfunding campaigns, community fundraising and student projects.
Operations and Experience: providing business intelligence, information and insight, governance and stewardship of supporter and alumni relationships, and managing all mass communications with alumni and supporters.
York for Life: developing alumni communities, volunteering and alumni engagement programmes in support of the University’s strategic aims.
OPPA is part of the University’s Directorate of External Relations, and works closely with other sections of the directorate, which are Marketing, Recruitment, Outreach and Admissions, Communications, Public Engagement and Events, and International Student Recruitment, Partnerships and Mobility.
About the Role
The role of Philanthropy Manager is to inspire and encourage philanthropic income from major individual donors to the University of York. You will work to build engagement and involvement of potential major donors and colleagues across the University to develop and deliver a pipeline of significant philanthropic gifts to York Giving’s priority projects.
You will manage a portfolio of major donor prospects and have responsibility and accountability for fund management and other priority projects for philanthropic funding, including liaising with academic theme coordinators.
This is a demanding and rewarding role that requires resilience and a long term view. The post holder will work to individual financial cash and pledge targets and KPIs based on meetings, moves, proposals and asks made.
Skills, Experience & Qualification needed
- Proven experience in a relationship management role, with both internal and external stakeholders. Ease at working with people and developing personable relationships with a wide range of people.
- Experience of fundraising or role generating new business.
- Knowledge and understanding of the principles related to donor cultivation, asking and stewardship
- Experience of organising events
- Experience of working in a high education or not for profit fundraising environment.
- Knowledge of data protection laws as they related to donor information
- Knowledge of Raiser’s Edge / NXT database or similar relationship management database
Interview date:To be confirmed
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic Volunteer Officer to plan and deliver our new Volunteer Strategy. This role involves leading and coordinating our voluntary role holders across different roles and integrating with the wider work of the team.
We want someone who is passionate about volunteers and who will rise to the challenge set by our Chief Officer for all our work to have a clear fingerprint of volunteers demonstrated. The post holder will have latitude to develop a modern, exciting, and vibrant volunteer base and will work across the team to embed new roles which enable us to spread our reach further into the District.
We work closely with the local health and social care system to use our volunteer’s skills and lived experience to support Patient Safety Walkabouts and Patient Led Assessments of Care Environments (PLACE). We also have the power and responsibility to deliver Enter and View visits as a Local Healthwatch organisation. The Volunteer Officer will coordinate and oversee these activities to continue our successful partnership approach.
We are committed to providing social value to the local population, we do this through our opportunities which include volunteering, collaborating, work experience, and placements.
Purpose
To have responsibility for the Healthwatch Wakefield Volunteer Strategy. To lead on recruitment, co-ordination, and support of a diverse range of volunteers for Healthwatch Wakefield; including a ‘buddy’ system to help overcome barriers to involvement. To facilitate and maintain an activity and training record, and report on volunteer contributions on a regular basis. To remain up to date with relevant legislation and good practice in volunteering. To review and develop the roles available for volunteers in Healthwatch, working collaboratively with volunteers, contributors and the team.
Main duties and responsibilities
- Promote and deliver volunteering opportunities
- Recruit, induct, support and develop volunteers
- Lead Enter and View visit planning and coordinate patient safety activities
- Provide leadership for the volunteer programme
Person specification
Essential Criteria:
- Experience of supporting and supervising volunteers, including recruitment and induction.
- Experience of producing systems and procedures for volunteers.
- Experience of delivering and co-ordinating training.
- Experience of working with a diverse range of communities.
- Experience of working in partnership and with external stakeholders.
- Experience of report writing.
- Communication, facilitating, and liaison skills.
- Ability to confidently build and maintain professional relationships.
- Ability to work as part of a team and to collaborate with others.
- Good planning and organisational skills, including ability to prioritise workload.
- Able to work effectively under pressure and to deadlines.
- Able to produce succinct, articulate and well-formatted documents and reports.
- Ability to understand, interpret and analyse basic financial information
- Competence in IT skills and internet use.
Desirable Criteria:
- Experience of developing a volunteer policy.
- Experience of working with volunteers within a health or social care setting.
- Experience of managing a project budget.
- Knowledge of the third sector in Wakefield District and the environment within which it works.
- Knowledge of health and social care structures.
Your local health and social care champion
The client requests no contact from agencies or media sales.
We’re looking for a youth worker to plan, deliver and facilitate educational and cultural activities to separated children (up to 21 years old) in the context of an interactive youth club held weekly in partnership with CARAS (Community Action for Refugees & Asylum Seekers) in South West London. Although you will prepare and deliver the materials, you will be supported by the Programme Coordinator from CARAS, along with CARAS volunteers.
This is a fantastic opportunity to make a difference to the lives of separated children who are newly arrived in the UK.
Role: Youth Worker – Club Class in South West London
Salary: £20 per hour
Hours: Six hours a week (three hours on a Wednesday and three hours a week for planning/prep/meetings) throughout the year
Contract: Freelance
Location: Club Class sessions are held in South West London
Reports to: Programme Manager
Applicants should send their CV along with a bespoke covering letter explaining their reasons for applying, and the details of two referees we may contact only a) if the candidate is successful and b) if they accept the role subject to satisfactory references, DBS check and contract.
It is our mission to ensure that separated children receive the support they need to rebuild their lives and fulfil their potential.
The client requests no contact from agencies or media sales.
GoodGym brings people together to get fit by doing good — supporting older people, strengthening communities, and creating meaningful social connection. Behind every completed GoodGym task is a committed Operations Support Team working to make sure things run smoothly, safely and with heart.
We’re looking for an Operations Support Team Manager to lead this brilliant group. This is a role at the centre of GoodGym’s work with older people: the team you’ll be managing ensures thousands of tasks happen each year, connecting GoodGymers with people who need practical help or companionship. If you’re energised by problem-solving, motivated by purpose, and excited about building and supporting high-performing teams, you’ll thrive here.
This is an opportunity to shape how GoodGym completes our work with older people. You’ll improve systems, and guide a team that is deeply passionate about the difference their work makes. You’ll be part of a collaborative and mission-driven organisation.
OPERATIONS SUPPORT TEAM MANAGER
Team: Operations Support Team
Reporting to: Head of Operations
Location: Hybrid including Tues - Thurs based in our London office
Salary band: £28,078 - £34,318
Application closing date: 23:59 on 11/01/26
Please note the starting salary will be between the start and middle of the band.
Job overview:
Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.
Job Purpose
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Manage the day-to-day running of Missions and Social Visits
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Manage the delivery of the Older People Operations business plan objectives
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Line manage the operations support team
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Contribute to the strategy of work supporting older people and identify opportunities for improvement
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Motivate operations support team to achieve agreed goals
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Identify areas in need of improvement and feeding back to the tech team.
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Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation.
Performance will be measured on:
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Achievement of team goals
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Smooth management of team
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Feedback from GoodGymers older people
Primary Responsibilities
Delivery management
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Manage the delivery of Missions and Social Visits
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Ensure prompt and accurate listing and confirmation of tasks
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Support Ops Support Team to undertake regular monitoring calls and ending pairings
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Work to maintain balance of referrals and verified GoodGymers
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Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency
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Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner
Safeguarding
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Be the designated Safeguarding Lead for GoodGym
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Manage and escalate any safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy
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Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers
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Produce Annual Safeguarding report for Trustees
Referrals for older people
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Provide practical support to referrers where necessary
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Attend external meetings to support these partnerships as required
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Working with Head of Operations to grow and improve referrals for older people
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Feedback to Head of Operations on impact of work
Communications
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Supporting communications team with ideas for case studies, ensure testimonials are regularly updated
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Ensure Operations Support Team’s communication with GoodGymers is appropriate, adequate and ensure GoodGymers feel supported, in line with GoodGym’s ethos
Reporting:
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Contribute information to reports for funders and funding applications
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Report on progress to the staff team and trustees
Management
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Line manage Operations Support Coordinators
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Manage process of recruiting and supporting Operations volunteers
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Provision of regular support and supervision to the above, identifying and responding to training and development needs
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Support the recruitment of and be responsible for the induction and training of new Older People Operations Coordinators
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Provide information and support to staff in the wider central team in order to optimise GoodGym’s work with older people as required
Other Responsibilities
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Review and interpret feedback from older people, GoodGymers and third parties as well as data and flag concerns, operation-critical improvements
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Representing the Operations Support Team at organisation wide meetings
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Leading regular team meetings
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Ensure that information pertaining to older people, coordinators is up to date and is shared, recorded and stored in line with GoodGym’s confidentiality, information sharing and data protection policies.
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Maintain up to date knowledge of legislation, guidance and best practice in the sector
Working relationships
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Line management of Operations Support Coordinators
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Management of Operations volunteers
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Reporting to Head of Operations
HOW TO APPLY
Please apply on our company website
GoodGym uses forms to ensure that our recruitment process is fair. Please follow the instructions at the top of the form and include as much information as possible. We want to hear how great a fit you are for the role and why you want to work with us.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recruitment & TUPE Onboarding Coordinator to play a pivotal role in our Recruitment & Onboarding team.
Sounds great, what will I be doing?
In this role, you will support the Recruitment Specialist with reviewing and shortlisting applications, coordinating interviews through the ATS, and ensuring candidates have clear instructions and building access. You'll confirm attendance, track recruitment progress, and publish job adverts in line with branding and compliance standards. Additionally, you will oversee and manage all TUPE onboarding activities, including DBS and Right to Work checks, creating employee records in the HRIS, and verifying TUPE data accuracy. You'll also assist the HR Business Partner with meeting note-taking for TUPE matters, provide ad-hoc administrative support to the Recruitment & Onboarding Manager and wider HR team, and manage the addition of pool workers into Magnit Shift.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
You should have experience conducting DBS and Right to Work checks, along with a solid understanding of applicant tracking systems. A proven ability to deliver an excellent candidate journey and coordinate the recruitment of multiple roles is essential. Strong attention to detail, proactive working habits, and exceptional organizational skills will help you thrive in this role. Additionally, you'll need strong IT capabilities, including proficiency in Excel and Word, and outstanding customer service skills to ensure a positive experience for both candidates and stakeholders.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Catalyst Collective is an innovative and rapidly growing non-profit organisation. Since our pilot programme launched in January 2021, we have expanded significantly. Now in our fifth year of operation, we are seeking an organised and proactive Programme Manager to play a pivotal role in driving our growth and ensuring the successful delivery of our mentoring programmes.
This role would suit someone who is self-starting, mission-driven, and thrives in a fast-paced, flexible working environment. You’ll need to be comfortable balancing structure with autonomy, able to spot what needs doing and take the lead, and be able to do both while collaborating closely with others. Strong organisational skills, emotional intelligence and the ability to adapt to changing audiences and environments really matter.
The Programme Manager will work closely with the Programme Director to lead and manage key components of our mentoring programme. This includes building strong relationships with mentors, mentees, and partner schools, as well as coordinating training, enrichment activities, and programme delivery. The ideal candidate will have excellent organisational skills, a passion for empowering young Black women, and the ability to foster a supportive and inclusive environment.
Key Responsibilities:
Mentee Recruitment and Induction
- Work closely with partner schools to finalise mentee cohorts.
- Visit schools to deliver induction sessions familiarising mentees with the programme.
- Lead mentor-matching sessions with support from Mentoring Coordinators.
Mentor Training and Onboarding
- Develop and deliver training sessions for mentors.
- Collaborate with the Recruitment Coordinator to support recruitment and ensure a diverse mentor pool.
- Support mentors to maximise the impact of their relationships.
Mentor Coordination
- Support 2 cohorts of mentoring pairs (30 pairs).
- Conduct monthly check-ins with each mentor.
- Facilitate mid and end-of-year reviews for mentoring pairs.
Enrichment Delivery and Planning
- Plan and deliver enrichment activities like career trips and work experience days.
- Evaluate the impact of enrichment activities and gather feedback.
- Collaborate with partners and vendors for enrichment events.
Stakeholder Relationships
- Serve as the primary contact for partner schools.
- Regularly update schools on programme developments and mentee progress.
- Build strong, supportive relationships with mentors, mentees, and families
- Champion a positive, supportive, and inclusive programme culture
Safeguarding
- Act as a point of contact for safeguarding matters.
- Maintain accurate safeguarding records and ensure confidentiality.
- This role may also serve as the Designated Safeguarding Lead (DSL) for the organisation, depending on experience
Communications
- Contribute to social media content and mentor newsletters.
Reporting
- Support the Programme Director in preparing updates for the Board and funders.
- Contribute to an annual report showcasing the programme’s achievements.
Administration
- Review and approve in-person mentoring meeting requests.
- Conduct risk assessments for in-person delivery.
Staff Management
- Line manage Mentoring Coordinators and the Programme Officer.
- Provide task management to other team members as required.
To apply for this role, please complete the application form and upload your CV and Cover Letter.
CV: No more than 2 pages detailing relevant employment, education, and volunteering history.
Cover Letter: Responding to the three questions below (max 300 words per question):
1. Why do you want to work for The Catalyst Collective?
2. What experience do you have delivering programmes with or for young people?
3. What makes you well-suited to this role based on the responsibilities and person specification?
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Universify as our Programme Co-ordinator! This is a great opportunity for someone experienced in working with young people and interested in joining a friendly and passionate team to deliver a core aspect of the charity’s objectives.
Who we are
Universify exists to create a fairer, more equal society where every young person can fulfil their potential regardless of their background. We equip young people from low socio-economic and underrepresented backgrounds with the skills, knowledge, and belief to fulfil their potential through education.
We work primarily with Year 10-11 students (aged 14-16) to increase their aspirations, improve GCSE attainment and to gain a greater understanding of post-18 pathways, particularly university, to make a more informed decision about their future. To achieve our aims, we currently run two year-long programmes. Our main Oxford programme includes a week-long residential in summer of Year 10, a 3-day GCSE-focused revision residential in the spring of Year 11, and regular online coaching. Our Step Ahead Bristol programme consists of a calendar of day visits in Bristol and Oxford in Year 10 and 11 and regular online coaching.
The role
As the Programme Coordinator, you will work within the programme team to co-ordinate and deliver our national programme and communities programme for over 100 participants. You will also support the planning and oversight of our activities for partner-led programmes.
Main Duties
- Preparing and delivering our programmes
- Organise programme logistics- including managing room bookings, kit preparation, individuals’ requirements
- Co-ordinate recruitment and onboarding for students, tutors and volunteers
- Manage general enquiries and administration alongside the programme team
- Coordinating the coaching programme and managing enquiries
- Support the delivery of external partner programmes including outreach days, and alumni programme
- Provide safeguarding support as part of the charity's safeguarding team and providing on-course safeguarding support to students and volunteers
- Co-lead the student council alongside the Volunteer Officer to promote students’ views in the charity’s decision-making
SKILLS AND EXPERIENCE
Required skills and characteristics
- Strong interpersonal skills and ability to communicate with different audiences
- Proactive, adaptable and self-motivated; a quick learner who enjoys working in a small team
- Ability to create and maintain relationships with a range of external stakeholders, especially schools and young people
- Ability to organise large amounts of information and oversee a range of small-medium sized tasks concurrently
- Ability to manage a large project including communicating progress and plans to a team, prioritising tasks, and delegating where necessary
- Some data analysis skills and an understanding of charity impact reporting, or a willingness to learn about impact reporting
- Works well in a small team and is interested in working in a small organisation
Required experience
We are looking for candidates with the following experience:
- Experience of working with young people, particularly vulnerable groups, including delivering programmes
- Experience working flexibly across multiple projects
- Experience in managing a large project independently; ready to take the initiative to deliver a project to a high standard
- Experience and confidence in using MS Office and Excel
- Secure knowledge and experience of child safeguarding policy and practice. Level 3 Safeguarding Lead qualification or a willingness to obtain this as part of the role
Desirable experience and skills
Ideally, candidates would have experience in a few of the following areas:
- Experience managing residential programmes or large-scale events as part of a team. Experience of designing educational programmes.
- Experience of working with schools and universities
- Coaching expertise and ability to train coaches
- Experience of using the basic functions of a CRM and a willingness to build this knowledge
- Some data analysis skills
At Universify, we want everyone to feel confident and supported. If you have any questions about the role or the application process, please get in touch.
Universify is committed to educational equality - and that universities should be open to anyone with academic potential, regardless of background.



Reading Support Specialist - HMP Full Sutton
Location: HMP Full Sutton
Department: Prison delivery
Salary: £28,274 per annum
Hours: 35 hours (5 days a week)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Full Sutton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally, you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed-term role until 31st December 2026, with the opportunity to be made permanent subject to contract renewal.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award.
Interviews are planned for the week commencing 14th January 2026.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 477
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Queen’s Crescent Community Association (QCCA) runs one of the largest and most diverse older people’s services in Camden. We operate in the borough’s most deprived area and annually support around 300 people aged 55+ to live happier, healthier, more connected lives.
The new co-ordinator will be responsible for delivering a full programme of activities.
We are looking for someone who will:
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Lead, manage and deliver the programme for people aged 55+ in Gospel Oak and the surrounding areas.
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Line-manage sessional and part-time staff, overseeing HR, payroll and supervision.
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Recruit, manage and supervise volunteers, ensuring they are actively engaged in designing and delivering services.
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Prioritise outreach and promote the programme locally, building positive relationships with older people, care homes, sheltered housing, health centres and other partners.
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Deliver regular and accurate reporting, including surveys, consultations and data for board meetings, funders and fundraising.
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Plan and deliver a sustainable programme, balancing free activities with occasional fee-paying or volunteer-led sessions through creative thinking.
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Support older people to access internal and external services that promote their mental health and wellbeing.
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Organise specialist talks, workshops, lunches, coffee mornings and activity refreshments, ensuring all supplies, volunteers and logistics are in place.
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Lead on key administrative duties, including registration forms, attendance registers, CRM updates, progress reports, income and expenditure records, Square Up entries, Equals card spreadsheets, petty cash, payroll hours and the Blip database.
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Plan monthly outings, design the monthly events calendar, maintain the mailing list, and ensure all activity reflects good practice models, quality standards and integration with QCCA’s wider services.




