Community volunteer manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Vacancy
Join Us as a Night Housing Support Worker – Make a Real Difference in Young Lives
At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Night Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.
What You’ll Be Doing
As a Night Housing Support Worker, you’ll provide support, stability, and reassurance during evening and overnight hours, ensuring a safe and calm environment for young residents. You’ll help young people continue developing the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. By bringing your own passions—whether in music, art, sports, or other interests—you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.
We’re looking for someone who:
- Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.
- Is creative and confident in engaging young people, whether through music, sports, art, or other interests.
- Can work independently at night and as part of a wider team, managing a caseload and supporting residents with budgeting, benefits, and housing options.
- Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.
- Brings transferable experience from youth work, education, housing, or similar sectors
Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What You’ll Get
- Up to 25 days’ annual leave.
- Flexible benefits including healthcare, dental, and discounts.
- 4x Life Assurance and up to 10% pension contribution.
- Professional development, including funded apprenticeships.
- Two paid volunteering days each year.
- Family-friendly policies and a supportive team culture.
Please read before applying:
This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.
We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!
If this sounds like the right fit for you and you’d love to be part of Peabody, apply today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date 20 February 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Vacancy
Join Us as a Night Housing Support Worker – Make a Real Difference in Young Lives.
At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Night Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.
What You’ll Be Doing
As a Night Housing Support Worker, you’ll provide support, stability, and reassurance during evening and overnight hours, ensuring a safe and calm environment for young residents. You’ll help young people continue developing the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. By bringing your own passions—whether in music, art, sports, or other interests—you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.
We’re looking for someone who:
- Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.
- Is creative and confident in engaging young people, whether through music, sports, art, or other interests.
- Can work independently at night and as part of a wider team, managing a caseload and supporting residents with budgeting, benefits, and housing options.
- Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.
- Brings transferable experience from youth work, education, housing, or similar sectors
Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What You’ll Get
- Up to 25 days’ annual leave.
- Flexible benefits including healthcare, dental, and discounts.
- 4x Life Assurance and up to 10% pension contribution.
- Professional development, including funded apprenticeships.
- Two paid volunteering days each year.
- Family-friendly policies and a supportive team culture.
Please read before applying:
This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.
We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!
If this sounds like the right fit for you and you’d love to be part of Peabody, apply today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date 20 February 2026
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a IDVA - Harmful Practices to play a pivotal role in our Domestic Abuse and Sexual Violence Support Services in Newham, London
Sounds great, what will I be doing?
This role, open to female applicants only under Section 7(2) (b & e) of the Sex Discrimination Act 1975, involves delivering advocacy and intensive support services to all genders and non-binary survivors of domestic abuse, particularly those experiencing harmful practices. The post holder will work across hospital, healthcare, and community settings, acting as a single point of access for survivors at all risk levels. Key responsibilities include conducting DASH risk assessments, developing individual safety and support plans, providing crisis intervention, and ensuring high-risk survivors are represented through the MARAC process. The role also requires close collaboration with healthcare professionals, supporting them in managing disclosures, and ensuring survivors are connected to legal, housing, and welfare support as needed.
The advocate will play a vital role in improving outcomes for survivors, aiming to increase their safety, confidence, and quality of life. They will develop and review person-centred support plans, make safeguarding referrals, and attend relevant forums and committees. Accurate case recording, participation in supervision and training, and engagement in service co-production with survivors are essential components of the role. As a representative of Hestia, the postholder will maintain strong multi-agency partnerships, uphold service standards and confidentiality, and embody Hestia's values in all aspects of their work.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
The ideal candidate will have extensive experience supporting survivors of domestic abuse and gender-based violence, with specific expertise in addressing harmful practices. This includes experience in risk assessment, developing safety and support plans, working within multi-agency settings, and delivering specialist domestic abuse training to professionals, particularly in healthcare environments. The candidate should also have a strong background in service user involvement and co-production, demonstrate the ability to remain calm and resilient under pressure, and be proficient in using computer-based systems for accurate case recording.
In terms of skills and knowledge, the candidate must possess a deep understanding of the impact of domestic abuse and harmful practices on survivors and their children, as well as the legal, housing, and welfare systems relevant to their needs. They should be capable of working non-judgmentally and in an empowering way, have a strong grasp of safeguarding protocols, and experience in the MARAC process. Additionally, they must demonstrate excellent communication, interpersonal, and time management skills, and the ability to evaluate training impact and apply learning to improve service delivery.
When will I be working?
This is a part time role, you will be required to work 4 days per week between the hours of 10am - 4.20pm
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
You will work closely with the Income Generation Team and Services Teams to develop and maintain long-term sustainable funding from Trusts and Foundations. Through developing and expanding income through grants, evolving our case for support, and managing relationships with a variety of grant funders, you will transform survivors’ lives and help us be part of the systems change to end sexual violence.
You will undertake new prospect research, keep up-to-date with the sector at large, and maintain and grow our funding pipeline. You will also write compelling funding bids, proposals and appeals, alongside timely reports to funders. You will seek opportunities to strengthen and build on existing and lapsed funding relationships and offer opportunities to engage funders directly with our work.
About You
You will be passionate about implementing the SARSAS fundraising strategy ensuring that SARSAS can continue to deliver support to meet the needs of those who have been raped and sexually abused across Avon and Somerset.
You will be a skilled writer who is confident in identifying, researching, and qualifying prospects to continue our successful growth. You will have strong relationship management skills and will be able to build and sustain long-term relationships with funders, as well as identify opportunities to deepen funders’ commitment to our cause.
You will have strong organisational skills, and be able to manage a workload which balances application and reporting deadlines alongside funder stewardship and pipeline development. You will also be a good team player and self-starter – we’re a small team who manage our own workloads, but we relish the opportunity to come together, share ideas and take creative risks.
You’ll be excited by the opportunity to join SARSAS and to work in a varied and busy role within a collaborative and supportive environment.
About SARSAS
SARSAS exists to relieve the trauma and distress, and help rebuild the lives, of survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.
We deliver a range of support, including, but not limited to, a helpline, online web chat, self-help resources, counselling, specialist support work, drop-in services and group work.
Survivors tell us that we not only change their lives, but for some people we save them: “This work even though it was extremely hard, has helped me change my life. What you do for people is amazing and I cannot thank you all enough. I still have a long way to go but now I’m looking forward to life a little more.” – Specialist Support Work Client.
SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and enable survivor’s voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.
SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of the effects of trauma at the forefront of our approach to support. We are a proudly trans-inclusive organisation, and our service is for anyone who may need us.
Equality, diversity, and inclusion
At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.
We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.
Contract information
- Salary: £35,000 - £40,000 - depending on experience (FTE)
- Hours: 22.5 hours per week (flexible)
- Based: Hybrid preferred but will consider remote working (We are flexible on working hours and location, and are happy to consider applicants interested in a freelance arrangement)
- Contract: Permanent
Applicants will undergo a basic criminal record check before employment starts.
How to apply
The closing date for this role is Monday 16th February 2026. We will be reviewing applications and interviewing as suitable candidates apply, so please submit your application as soon as possible if you are interested. We reserve the right to close the advert early if an offer of employment is made.
Interviews will be held in person in our Bristol but please indicate in your application if this is not possible so we can consider an alternative.
Support for people of all genders affected by rape or any kind of sexual assault or abuse at any time in their lives.
The client requests no contact from agencies or media sales.
Salary: Up to £34,450 (depending on experience)
Location: Leicester, Nottingham or Birmingham, with hybrid working (1–2 days a week in the office, remainder from home)
Contract: Full-time
Help tackle hunger, reduce food waste and create opportunities across the Midlands.
FareShare Midlands is the region’s largest food redistribution charity. We rescue surplus food and get it to over 650 local charities and community organisations, helping to feed around 60,000 people every week. We also provide training and volunteering opportunities, supporting people to build a better future.
As our Trusts and Grants Officer, you will help secure the restricted funding that powers this impact.
About the role
You will manage and grow income from trusts, foundations, statutory funders and grants. Working closely with colleagues, you’ll develop strong proposals, maintain a healthy pipeline and provide excellent stewardship so funders feel informed, appreciated and inspired to continue their support.
What you’ll do
- Manage a portfolio of trust, foundation and grant funders.
- Write clear, compelling funding applications and reports.
- Manage and monitor restricted funding budgets and compliance.
- Build and maintain a 12–18 month pipeline of funding opportunities.
- Carry out prospect research using tools such as Funds Online, the Charity Commission and IDOX.
- Coordinate data, evaluation and case studies for bids and reports.
- Maintain trackers, reporting calendars and accurate income forecasting.
What you’ll bring
- Strong written skills, with the ability to produce persuasive, evidence-based applications and reports.
- Confidence working with budgets, impact data and Excel.
- Experience securing income from trusts, grants and foundations.
- Experience prospecting for new opportunities and stewarding donors, including face to face.
- Flexibility to support occasional events, including some evenings or weekends.
- Commitment to the ethos, mission and values of FareShare Midlands and to Equal Opportunities.
What we offer
- Salary up to £34,450.
- 25 days’ holiday (pro rata), plus bank holidays.
- 5.5% employer pension contribution, including life cover.
- Occupational sick pay.
- Enhanced maternity, adoption and paternity leave and pay.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Right now, millions of people across the UK are living with financial insecurity. Parents are choosing between heating and food. People who fall ill find themselves unable to work and without support. Countless others lie awake at night worrying about bills they cannot pay. At Turn2us, we believe none of us should have to face these challenges alone - and we exist to change the systems that allow them to persist.
Turn2us is working towards a future where everyone in the UK has financial security so they can thrive. We combine direct support and innovative digital tools, such as our online Benefits Calculator and PIP Helper, with influencing, policy and systems change. Across our organisation, colleagues bring deep expertise, compassion and ambition, united by a shared belief that financial hardship is not a personal failing, but a systemic issue that can and must be changed.
The Income & External Affairs Directorate plays a critical role in making this vision a reality. Through relationship-led fundraising, commercial partnerships, communications, and policy and influencing work, the directorate ensures Turn2us has the resources, profile and voice needed to maximise our impact. It connects our work with the people, organisations and institutions that can help drive lasting change. While we have built strong momentum and significant partnerships in recent years, we know there is far more potential to realise.
As Director of Income & External Affairs, you will be a key member of our Leadership Team, working closely with colleagues across the charity and with our Board. You will lead the growth of sustainable income, develop powerful and values-led partnerships, strengthen our public voice, and help shape a policy and advocacy agenda grounded in the experiences of people facing financial hardship. You will also play a vital role in building trust, credibility and influence across sectors to help shift the systems that keep people locked in financial insecurity.
We are looking for an exceptional and values-driven leader with a strong track record in relationship-based income generation, partnerships and influence. This experience may come from the charity sector or a commercial environment. We are not seeking a specific career path or background; instead, we actively welcome applications from people who bring new perspectives, transferable skills and different ways of thinking. What matters most is a deep commitment to our purpose, a willingness to learn and the confidence to lead with curiosity and humility.
This role calls for persuasive leadership, emotional intelligence and the ability to build trust across diverse teams and stakeholders. You will thrive if you enjoy working collaboratively, sharing power and leading in a way that is inclusive, supportive and ambitious.
This is a genuinely exciting and critical role - for our staff, our partners, and most importantly, for the people we exist to serve. We are particularly keen to hear from people with lived experience of financial insecurity. If you share our values and feel inspired by our vision of a more just and financially secure society, we would love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.
About Friends of Ibba Girls School (FIGS)
Friends of Ibba Girls School, South Sudan (FIGS), is a registered UK Charity (114620) set up in 2011, at the request of local community leaders to help build and develop a girls’ boarding school in South Sudan. Ibba Girls Boarding School now educates over 320 primary and secondary school girls from across Western Equatoria State and employs around 40 staff.
The school provides high-quality education in a context where most girls leave school before completing primary education and very few reach secondary level. FIGS is a relatively small UK-based charity with a strong national reputation and a substantial impact, demonstrating what high-quality girls’ education can achieve in South Sudan. FIGS works closely with Windle Trust International, which provides technical, financial and organisational support to the school in South Sudan.
FIGS raises approximately £500,000 each year to meet the running and development costs of IGBS and FIGS. Fundraising and effective communications are therefore central to our mission. We are a small team and are looking for someone who will thrive in a varied role, is proactive, organised, and capable of handling multiple demands, with a readiness to learn and take on additional responsibilities.
The Role
This role involves supporting both fundraising and communications activities, alongside essential administrative functions. The Fundraising and Communications Officer will play a key role in implementing FIGS’ fundraising and communications plans, supporting donor engagement, campaigns, events, and day-to-day operational administration. You will be working closely with our Head of Fundraising and Communications, ensuring that FIGS has the resources to continue to support the education and boarding of over 320 marginalised girls in South Sudan.
The role is home-based but requires the ability and willingness to travel to fundraising and supporter events across the UK, including occasional evenings and weekends.
FIGS is a trustee-led charity, with an active and engaged Board that plays a hands-on role in governance, strategy, fundraising and ambassadorial work. Trustees bring a wide range of experience, including diplomacy, international development, education, finance and communications, and work closely with staff to ensure the charity is well-run, accountable and effective.
While Trustees retain strategic oversight and are closely involved in key decisions, FIGS also has a small paid staff team responsible for day-to-day operations, fundraising delivery and communications. The culture is collaborative and supportive, with regular interaction between Trustees and staff, and a shared commitment to the success of Ibba Girls Boarding School.
The staff team currently consists of:
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Head of Fundraising and Communications, responsible for overall fundraising strategy, communications, donor relationships and line management
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Fundraising and Communications Officer (this role), supporting the delivery of fundraising and communications activity, donor engagement and essential administrative functions
Staff work remotely within the UK and collaborate closely online, with regular team meetings and clear priorities. In South Sudan, Windle Trust International acts as FIGS’ managing agent, providing professional management and operational oversight of Ibba Girls Boarding School.
This role sits at the heart of FIGS’ fundraising and communications work. You will work closely with the Head of Fundraising and Communications, interact regularly with Trustees (particularly around campaigns, events and reporting), and help ensure that systems, supporter engagement and communications run smoothly and professionally.
The role is well-suited to someone who enjoys working in a small, mission-driven organisation, is comfortable with a degree of trustee involvement, and values collaboration, clarity and shared responsibility.
Key Responsibilities
Fundraising and Communications
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Support fundraising plan delivery: Assist in achieving income targets and KPIs, including helping to draft grant applications and end-of-project reports.
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Campaign and appeal support: Assist with planning and delivery of fundraising campaigns and appeals (digital and postal).
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Donor communications: Draft and support newsletters, blogs, appeals, event invitations, and other donor communications
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Relationship-building: Support engagement with individual donors, community groups, churches, schools, and other supporters
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Events support: Assist with organisation, promotion, and delivery of webinars and in-person fundraising/supporter events.
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Online presence: Help maintain and develop FIGS website, email marketing, social media content, and video content.
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Donor stewardship: Ensure supporters are thanked promptly and follow-up actions are completed in line with policy.
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Ambassadorship: Represent FIGS positively in communications and at events.
Administration and Fundraising Support
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Database and record maintenance: Update CRM and administrative records.
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Administrative support for campaigns and events: Help coordinate fundraising activities and materials.
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Communications materials coordination: Maintain photo/video archive, collateral, and documentation.
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Administrative support for smooth running: Ad hoc tasks as agreed with Head of Fundraising and Communications.
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Trustee and volunteer support: Practical arrangements for events and supporter engagement.
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Support Head of Fundraising and Communications with monthly fundraising and communications reports
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Gift Aid and basic financial support (future): Assist with processing if needed.
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Team meetings: Prepare for and attend weekly online meetings.
And other duties from time to time as set out by the line manager.
Person Specification
Essential
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Experience in fundraising, communications, charity administration or a closely related role.
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Experience of fundraising from Trusts and Foundations, digital fundraising, email fundraising, or demonstrable transferable skills.
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Strong written communication skills, with the ability to write clearly and engagingly for different audiences.
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Excellent organisational and administrative skills, with strong attention to detail.
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Confidence in using databases/CRMs, email marketing platforms and standard office software.
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Understanding of, or willingness to learn, GDPR and good practice in supporter data management.
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Ability to work independently from home and manage competing priorities.
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UK-based, with the ability and willingness to travel to events across the UK.
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Commitment to FIGS’ values and to the importance of girls’ education.
Desirable
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Experience supporting or delivering digital fundraising campaigns.
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Experience of fundraising in a small charity environment.
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Experience of video editing for communications purposes.
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Experience supporting events (online or in-person).
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Experience managing or contributing to websites and social media for an organisation.
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Familiarity with Gift Aid processes.
Equality, Diversity and Inclusion
FIGS is committed to equality, diversity and inclusion, and welcomes applications from people of all backgrounds and identities.
How to Apply
To apply, please submit:
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A CV
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A supporting statement (up to 500 words) explaining your suitability for the role and how you would contribute to FIGS’ fundraising and communications work.
Please also include details of two referees.
Applications should be submitted via Charity Jobs. Interviews will be held remotely.
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Application Deadline: February 23rd
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First round interviews: WC March 2nd
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Second round of interviews: WC March 9th
Friends of Ibba Girls School, South Sudan aims to improve the opportunity and quality of primary and secondary schooling for marginalised girls.
Data and Insights Analyst
Responsible to: Head of Policy, Research and Consultancy
Team: Policy, Research and Consultancy (PR&C)
Hours of work: 21 hours a week with occasional weekend and evening work
Place of work: Home-based (within specified geographical area)
Benefits
- Salary – £30,000 per annum; FTE £18,000 pro rata
- 21 hours per week
- Home-based (with occasional UK travel)
- Working from home allowance at the standard HMRC rate as detailed on the government website.
- 26 days annual leave plus all Bank Holidays (pro rata)
- bhsf cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
About Re-engage
Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members by giving them something to look forward to. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
Respectful, determined, warm, pioneering, and local: we are Re-engage and we are bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Role purpose
In this new role, you will play a pivotal role in strengthening the Policy, Research and Consultancy team’s evidence base and enhance our capacity to generate meaningful insights. As a core member of the PR&C team, you will lead on the collection, analysis, interpretation, and communication of data that informs policy development, supports research outputs, measures impact and underpins consultancy projects.
Working closely with the Head of the PR&C and the team leads, you will ensure high-quality data and analytical thinking drive decision making across the team, contributing to the overall growth plan. You will bring curiosity, adaptability, and a growth mindset, continuously improving analytical approaches, developing new methods, while staying informed on trends related to older people, loneliness, and social isolation.
Key responsibilities
- Data analysis and insight
- Collect, clean, validate, and analyse datasets using both traditional analytical methods and AI-enabled tools to support policy, research, impact, and consultancy activities.
- Develop clear, compelling insights, leveraging machine learning techniques and predictive analytics, to strengthen the organisation’s evidence base and inform decision-making.
- Produce high-quality written reports, dashboards, visualisations, and insight summaries, using BI platforms and automation to communicate findings in accessible and engaging ways.
- Contribute to the development of question design and data collection approaches as part of our monitoring, evaluation and learning (MEL) framework.
- Collect, analyse, and interpret data to support fundraising reporting and bid-writing requirements.
- Identify trends, patterns, anomalies, and opportunities for deeper analysis to enhance cross-departmental understanding.
Policy and Research Support
- Provide analytical inputs for policy development, incorporating AI-supported modelling and forecasting where appropriate.
- Support research projects by developing analytical frameworks, conducting statistical, machine-learning analysis, and ensuring data is used effectively within wider research processes.
- Supply high-quality data inputs, visualisations, and analytical commentary for publications, briefings, and presentations.
- Support the administration of impact and research volunteers, delivering inductions, allocating tasks, communication and providing ongoing support.
Impact and Consultancy Support
- Provide analytical support for impact reporting by analysing outcomes data, applying multi-method evaluation techniques, and producing insight-driven summaries.
- Contribute to consultancy projects by delivering data driven insights, system mapping, and analytical expertise. Using BI and AI-tools to process and analyse big data sets, producing accessible reports for consultants to share with commissioners and relevant stakeholders.
- Support the development of analytical tools, templates and automated workflows that enhance the efficiency, consistency, and quality of consultancy work.
- Support the Research and Impact lead to design, build and analyse the Re-engage annual survey, providing high quality insights.
Collaboration and Continuous improvement
- Support the PR&C team with general administration, including handling the impact mailbox, data entry, and postal mailings.
- Work closely with colleagues across the charity to strengthen data analysis and develop appropriate tools that support effective data use and deliver high-quality and timely support.
- Continuously improve analytical processes, data workflows, and visualisation methods by integrating scalable data practices, to enhance efficiency and data quality.
- Actively seek opportunities to innovate, experiment with emerging AI technologies, and enhance the value of data and insight within the organisation.
- Develop and maintain AI fluency or be willing to undertake training to become AI-fluent, ensuring the organisation remains at the forefront of analytical practice.
- Show a clear commitment to Re-engage's values, culture, and mission to end social isolation and loneliness in older people.
- Take time to familiarise yourself with and follow all Re-engage policies and procedures.
- You may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post. There may be occasional out-of-hours work required.
Skills and Experience
Essential
- Strong experience in data analysis, ideally within policy, research, consultancy, or related fields, with an interest in applying AI-enabled analytical techniques.
- Proficiency in analytical tools such as Excel, Power BI or similar, with the ability to incorporate AI-assisted features for forecasting and insight generation.
- Ability to translate complex data into clear, actionable insights.
- Experience with data cleaning, validation and management.
- Strong communication skills, with the ability to present findings, supported by visualisations or summaries, to both technical and non-technical audiences.
- Self-motivated, organised, and methodical approach to work with excellent time management and ability to work independently and deliver against KPI’s.
- Ability to build positive, collaborative relationships with colleagues across the organisation and work constructively with others.
- Strong attention to detail and an understanding of the importance of brand and commitment to the brand guidelines.
- Excellent organisational skills, with the ability to manage multiple projects simultaneously.
- A collaborative growth mindset and willingness to work closely with colleagues across departments.
- Strong experience of systems mapping and workshop facilitation, with openness to using AI tools to support stakeholder mapping and scenario modelling.
- Experience working with large data sets or administrative data.
- Understanding of, or interest in learning about, loneliness, social isolation and issues that affect isolated and lonely older people.
- A dedicated place to work in your home with sufficient broadband for permanent Wi-Fi and access to multiple cloud-based systems.
Desirable
- Proven experience (3+years) in impact measurement, evaluation frameworks, or outcomes-based reporting, with the ability to integrate AI-supported analysis where appropriate.
- Knowledge of social research methods and statistical techniques.
- Familiarity with data governance, ethics, and responsible data use, including awareness of emerging considerations related to AI.
- AI fluent or willingness to become AI fluent, with a commitment to applying AI responsibly.
- A degree in a relevant field.
- Experience of working in a charity and/or with grant funded projects.
About us
We’re committed to growing a team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our social programme includes multiple interest groups: music, books, gardening etc. as well as monthly coffee and chat sessions, coffee roulette, and other activities. All staff join a regional staff group, to facilitate staff consultation and face to face contact, depending on where you live. Everyone is encouraged to get involved in working groups, and task and finish groups, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
The closing date is midnight on 15 February 2026, and interviews will be 5th and 6th March 2026
REF-226 248
Are you passionate about supporting families and carers of people living with dementia? Do you have the expertise to deliver compassionate, specialist care while empowering those who care for loved ones?
Join our team as an Admiral Nurse, in partnership with Dementia UK, and make a real impact on those affected by dementia.
You will be joining an established team of Admiral Nurses covering Worcestershire, Gloucestershire and Herefordshire
This is a full-time role, working 5 days per week, 9am–5pm, although we will consider part-time applications. Regular travel is required within the regions, so we are ideally looking for someone based in or near the area. You will work with clients face-to-face or from home, with the role being a 60/40 split. There may also be occasions when you will need to attend training and meetings at our hubs across the UK.
As an Admiral Nurse, your role will be pivotal in providing expert nursing support to carers, helping them navigate the complexities of dementia care. You will offer emotional and psychological interventions to alleviate the challenges of caregiving, especially at the early stages of diagnosis or pre-diagnosis, and continue supporting carers through the various stages of dementia, focusing on transitions, loss, and shifting relationships.
Key responsibilities:
- Manage a caseload of clients, including conducting home visits to assess needs and wellbeing
- Develop and implement individual intervention plans
- Empower carers by supporting them to build the skills and confidence needed to care for someone with dementia
- Provide guidance to carers as dementia-related behaviours change over time
- Help carers deliver high-quality care while safeguarding their own mental and emotional wellbeing
- Contribute to the ongoing development of the service, including evaluation and improvement of dementia care practices
- Offer clinical guidance to colleagues and external agencies
- Provide training and educational resources to support and enhance the quality of care
This is an incredible opportunity to work in a specialist, highly rewarding role where your skills and expertise will have a profound impact on families living with dementia.
If you are an experienced nurse with a passion for supporting carers and improving the quality of life for those affected by dementia, we would love to hear from you.
What we are looking for:
You will be a qualified RMN or RGN with an accredited dementia qualification, with at least 2 years of post-qualification experience in dementia care. We are looking for someone who has worked in a community setting, providing person-centered care and advocacy for those living with dementia.
What We Offer:
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Car allowance scheme - £4,743 per annum.
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



When dementia changes someone’s life, the right support can make all the difference. If you care about helping people live well with dementia and making sure carers feel informed, listened to and supported, this could be a role where you genuinely see the impact of your work. We are excited to be offering a great opportunity to work closely with the Local Service Manager to maintain and develop networks.
Hours – 21 hours and 35 hours
Location – Across Havering Borough with homeworking requirements
Our role is a rewarding and varied opportunity to be at the heart of our work across Havering Borough. As a Dementia Adviser, you'll build and maintain trusted relationships across the community, becoming a familiar and supportive presence for people navigating what can be one of the most difficult times of their lives. You'll play a key role in and running and engaging in group activities — including our much-loved activity sessions and Carer Support Session — creating safe, inclusive spaces where people can connect, share, and feel less alone. Part of the role will also require visiting service users in their own home, to provide face to face support. You'll also be responsible for keeping detailed and accurate records of your work, updating our CRM system with confidential notes to ensure the highest standard of care and continuity for every person we support. Whether
you're reaching out to people by phone, or facilitating a group, every interaction matters — and you'll be there to make it count.
What you’ll need:
- Ability to travel across the Havering Borough area.
- Understanding and knowledge of Health and Social Care sector and the impact their additional support requirements have on individuals, carers and families.
- Great organisational and timekeeping skills
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- An understanding of Equity, Diversity and Belonging and the ability to interweave that knowledge into the heart of everything we do
- Good IT skills, experience working with client / patient databases and meeting software (Teams / Zoom).
Interview Dates: 9th & 10th March 2026 via MS Teams
About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Salary: £28,000 | Hours: 35 per week
Location: Remote (optional office near Essex)
Contract: Employed | Annual Leave: 25 days + Bank Holidays
Are you a recent graduate passionate about web development and keen to use your skills for good? Join The Country Trust, a national charity helping disadvantaged children access food, farming and the natural world.
As our Graduate Junior Full Stack Web Developer, you’ll help build and maintain Drupal websites integrated with CiviCRM, supporting our fundraising, programmes and communications. You don’t need years of experience, just solid fundamentals, curiosity, and a desire to learn.
Essentials you’ll have:
- A degree (or equivalent) in Computer Science, Web Development, or a related STEM field
- Knowledge of HTML, CSS, JavaScript, PHP and relational databases
- Evidence of personal or academic coding projects
- Strong communication skills and a collaborative mindset
- Enthusiasm for learning and continuous improvement
Desirable skills:
- Drupal or CiviCRM experience
- APIs, modern JS frameworks, Git, Linux, or agile knowledge
We offer:
- Full training and mentorship in Drupal and CiviCRM
- Clear progression opportunities
- A supportive, inclusive, mission-driven team
- Exposure across the organisation and real-world impact
- Remote working with optional access to our central office if within commuting distance
Closing date: Midnight, Monday 2 March
Please apply on our website. Due to our safer recruitment policy, CVs are not accepted
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Programme Lead
Reporting to: Senior Programme Lead
Location: North West
Salary: £23,500
Contract: Permanent, term-time only, full-time
Annual Leave: 50 days paid holiday each year which must be taken during school holiday
“The facilitator is a friend and teacher mixed into one… she gets the reasoning from the teacher and the understanding bit from the friend.” - Power2 Rediscover Young Person
Power2 is a fast growing and energetic children and young people's charity that has supported 27,000 young people since 2001. We are based in the North West of England and London and deliver early-intervention asset-based programmes to children and young people who have mental wellbeing challenges and are disengaged from school and more widely. We are well-known for our accredited Teens and Toddlers programme and are supporting young people via Power2 Rediscover, an intensive 1:1 crisis response programme.
With our support, children and young people who are experiencing vulnerabilities and disadvantages improve their wellbeing, re-engage with school and learning, build networks and access opportunities.
We’re committed to equality and operate within a culture and structure that recognises diversity and strives to be fair. We live by our values of Brave, Expert and Passionate and we aim to have an entrepreneurial and flexible approach to work.
We are looking for new Programme Leads to deliver our programmes so that all children and young people, regardless of their needs, feel they belong and can prosper.
Our new Programme Leads will be trained to deliver all our programmes and will primarily work in schools to support young people, their families, and school staff to ensure that at-risk pupils make the most of their education and improve their life chances. Work will include 1:1 support based in a school or in the community and delivery of Power2’s group programmes. The successful candidates could be based in one school or travel between multiple schools.
The relationships you cultivate with the young people you work with are at the heart of our success – so recruiting the right people is paramount. Our facilitators work with significant autonomy and authority and must embrace responsibility and be accountable for their work. They work collaboratively alongside young people, operating as a mentor as they empower young people to develop self-esteem, become resilient and engage with school and their own future. They give each young person the time, the confidence and skills to engage with their education and their future life plans.
Successful applicants will be required to undergo an enhanced DBS check (child workforce) and provide details of two referees.
Candidates are encouraged to apply even if your experience doesn’t precisely match the job description for this role. Your experience, skills and passion will set you apart so tell us your achievements, irrespective of whether they are personal or work-related and how this has shaped you, including things you’ve learnt along the way.
We are specifically interested to hear from applicants who have lived experience of the issues we seek to address (childhood experience of having low family income, being disengaged with school and learning, experiencing poor wellbeing/mental health, being care-experienced, involved in gangs and violence). It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Please apply online with a CV and a personal statement. In your personal statement please describe how your skills and experience match the role description and provide your notice period. Your CV and personal statement are submitted on the second page of the application process. Applications without a personal statement will not be considered.
Diversity, Equality and Inclusion
Power2 strives to be a diverse and inclusive place where we can ALL be ourselves. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We work to ensure that our recruitment process is as inclusive as possible and encourage applicants from all backgrounds to apply. If we can make the application process more accessible to you, please let us know.
Safeguarding
Power2 is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful candidates will be required to have an enhanced DBS certificate (child workforce) in place. We may undertake an online search if you are shortlisted.
We believe every child and young person deserves the opportunity to thrive, even when things get tougher.
The client requests no contact from agencies or media sales.
Director of Fundraising & Development
Reports to: Chief Executive Officer
Starting salary: IRO £52,014 + excellent benefits
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, Cheshire SY14 8EF (with travel across the county). Hybrid and flexible working available
Nature in Cheshire is under pressure but together, we can turn the tide.
Cheshire Wildlife Trust is looking for an inspiring Director of Fundraising & Development to help us grow the support, income, and engagement needed to restore wildlife across the region.
About Us
Cheshire Wildlife Trust is a locally rooted, values-driven charity working to ensure wildlife has a future on land and at sea. As part of the UK-wide federation of Wildlife Trusts, we combine strong local knowledge with national influence.
Supported by more than 17,500 members and thousands of volunteers and partners, we are trusted to speak up for nature, to act boldly, and to deliver lasting change.
About You and The Role
In this senior leadership role, you will lead our fundraising, development and communications teams, shaping strategies that grow our support base so that we can do more for nature. You will build relationships with donors, funders and partners, develop compelling fundraising campaigns and propositions, and inspire a talented team to deliver ambitious goals.
We are looking for someone with a proven track record in fundraising, individual giving, supporter engagement or marketing, who can think strategically, act decisively and creatively, and lead with passion. Most importantly, you will share our belief that everyone has a part to play in creating a wilder future and will help make that possible for Cheshire.
Working with us means making a tangible difference for wildlife, people, and communities. We offer excellent benefits, flexible and hybrid working, a supportive culture, professional development, and the chance to see your work make a real impact across Cheshire’s landscapes.
Closing date: Sunday 15 February 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applicants who share our commitment to equality, diversity and inclusion, and who believe that nature’s recovery must involve everyone.
You may be required to carry out a DBS check for this role.
Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position.
No agencies please.
Family Support Worker
Up to 12 months Maternity Cover
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
South West Care Team - Swindon and Wiltshire areas
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker on a full-time basis (35 hours), to deliver a high-quality family support service as part of our South West Care Team.
Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
This post will cover the South West of England, with this position focusing on Swindon and Wiltshire area.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, please visit our website.
As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website via the link and complete an application form.
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.
About the Role
Citizens Advice, in partnership with The Trussell Trust, have been running the Help through Hardship Helpline (formerly the Trussell Trust Foodbank helpline) for just over a year. The helpline has been highly successful in reaching those clients most in need. To date Citizens Advice has answered nearly 57,000 calls, helped feed over 70,000 people and recorded £13 million in expected financial gains for clients.
The Helpline has been extended to local Citizens Advice offices and we're looking for new advisers to join our team in Liverpool who will provide information and advice on the issues clients are facing, and help them access foodbank vouchers.
The successful candidate will provide generalist advice in a wide range of enquiry areas such as benefits, housing and employment. You will provide telephone advice within the working hours of the service and work with the on-site supervisor to support Clients most in need.
You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
Requirements
Desirable
1. One years’ experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
Essential
2. Good IT knowledge with an ability to support delivery of advice
3. Ability to support and encourage others in using online systems and resources to enable them to self-help.
4. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.
5. Understanding of barriers individuals have to accessing telephone services.
6. Ability to give and receive feedback objectively and sensitively.
7. Effective oral and written communication skills, with particular emphasis on telephone work.
8. Ability and willingness to work both on own initiative and as part of a team.
9. Willingness to learn and develop skills and be flexible with service delivery.
10. Understanding of the issues affecting society and their implications for clients and service provision.
11. Ability to assist with research and campaigns works by providing information about clients’ circumstances
12. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.


