Community wellbeing volunteer coordinator jobs

Job Title: Two Part Time Wellbeing Project Co-ordinators

Salary: £27,527 - £30,831 per annum + 6% pension (pro rata)

Hours: Part-time (2 or 4 days/week, 14.4 or 28.8 hours/week)

Holiday: 25 days plus bank holidays per annum (pro rata)

Based at: Bridge Community Hut, Tewkesbury Road, N15 6SE

Contract: 2 years Fixed term contract (possible extension)

Closing date: 10 April 2026, 12 noon

Interviews: w/c 13 April 2026

Do you have a proven track record of engaging people from diverse communities in inclusive, community-based programmes? Do you have the skills and confidence to lead a weekly community café (including cooking), recruit and support volunteers, and build trust so residents feel welcomed, valued and empowered?

We are recruiting two part-time Wellbeing Project Coordinators to deliver integrated community programmes at the Bridge Community Hut. This includes the Community Café and weekly cooking sessions, a community belonging and cultural programme, and an inclusive physical activity programme for children, young people, adults and older residents.

The two roles will work collaboratively, with:

· One role focusing on community café and cooking activities, including planning menus and delivering weekly healthy cooking sessions

· One role focusing on inclusive physical activity, supporting and coordinating accessible sessions

Both roles involve coordinating and delivering community-based activities and helping to create a welcoming, inclusive and well-managed environment where residents feel safe and encouraged to participate.

You must be able to engage residents, support volunteers, and contribute to a varied weekly programme of activities.

This is an in-person role based at the Bridge Community Hut, delivered across weekdays and Saturdays, with occasional evenings.

This is a unique opportunity to join a community-focused organisation committed to inclusion, collaboration and learning.

To apply, please email or post your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form to admin(AT)bridgerenwaltrust(DOT)org(DOT)uk or send by post to The Bridge Renewal Trust, Laurels Healthy Living Centre, 256 St Ann's Road, London, N15 5AZ.

For a full job description, please visit www(DOT)bridgerenewaltrust(DOT)org(DOT)uk or email admin(AT)bridgerenewaltrust(DOT)org(DOT)uk

Company registration No: 06949568, Registered Charity No: 1131941

At UK SMART Recovery, we are passionate about supporting people to successfully manage any type of addictive behaviour, using our evidence-based 4-Point Programme. We value choice, empowerment, and collaboration, and we believe in supporting volunteers and partner organisations to deliver accessible addiction recovery meetings across the UK.

About the Role

UK SMART Recovery is seeking a highly motivated Community Coordinator to join our small, passionate team. In this role, you will:

• Onboard, support and mentor our amazing SMART Recovery facilitators across The Midlands and London.

• Work closely with our highly valued partner organisations running SMART meetings within their services.

• Deliver training, guidance, and workshops for our peer and partner facilitators.

• Contribute to projects and service development to help grow UK SMART Recovery even further.

• Help ensure SMART meetings are high-quality, accessible, and safe for participants.

• Foster an inclusive, empowering environment for facilitators and participants alike. 

Regions covered:

• West Midlands: Birmingham, Coventry, Wolverhampton, Dudley, Walsall, Solihull; Staffordshire, Shropshire, Herefordshire, Warwickshire, Worcestershire

• East Midlands: Derby, Leicester, Lincoln, Nottingham; Derbyshire, Leicestershire, South Lincolnshire, Northamptonshire, Nottinghamshire, Rutland

• London: City of London

Applicants must be based in the Midlands. Regular travel across the regions is essential.

For full JD/person specification with additional responsibilities, please see the attached document.

About You

To succeed as a Community Coordinator, you will have:

• Experience facilitating groups or meetings, ideally in recovery, peer-support, mental health, or behaviour-change settings.

• Ability to support, mentor, and develop volunteer facilitators.

• Strong presentation and communication skills, online and in-person.

• Self-motivation, organisation, and ability to manage workload and regional travel independently.

• Emotional intelligence and groundedness, with experience supporting people who have faced adversity.

• A valid UK driving licence and access to a vehicle.

Desirable:

• Qualified SMART Recovery facilitator or previous participant.

• Lived experience of recovery (personal or close to someone else).

• Experience in peer mentoring, volunteer support, or community development.

Why Work With Us

• Join a small, dynamic team making a big difference in addiction recovery across the UK.

• Opportunity to work closely with facilitators and partner organisations to grow our network of peer-led recovery meetings.

• Flexible home-based working with equipment provided.

• Generous annual leave, pension, and wellbeing support.

• Be part of a charity with values of empowerment, choice, compassion, and collaboration at its heart.

As Community Connector you will play a vital role in fostering meaningful relationships between Raw Material and its diverse local communities, and stakeholders across the education, arts, youth work, community, and social and healthcare sectors. 

Working as part of the Programmes Team (and closely with other Raw Material staff) you will develop, coordinate and participate in the delivery of Raw Material’s CEP, building awareness of the charity’s creative and wellbeing programmes, facilities and broader services (e.g. workspaces).

You will develop creative ideas, partnership opportunities and produce and organise activities, events and initiatives that amplify Raw Material’s mission, and boost our reach, increase participation and engagement in our services, and enhance the accessibility, relevance and impact of our work, particularly amongst marginalised communities.

You will champion the use of music and creativity as tools to support wellbeing, personal development and social inclusion; communicate the benefits and value of Raw Material’s programmes and services; and create inclusive pathways for underrepresented and marginalised communities with lived experience to access Raw Material opportunities.

We are recruiting a Van Peer Coordinator to support our Hepatitis C peer project in the Oxford & Thames Valley area. This role involves driving a van across the region and working with people affected by substance use and hepatitis C. 

Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment. 

About you 
You will: 

• Be confident driving a van and travelling long distances 

• Have experience working with people affected by substance misuse 

• Have lived experience of hepatitis C, or experience supporting someone who has 

• Be reliable, compassionate, and well organised 

• Have good communication skills 

• Hold a clean driving licence (essential) 

What you’ll do 

• Recruit and support volunteer peers 

• Work with NHS hepatitis C teams, drug and alcohol services, and homelessness services 

• Coordinate education sessions and community-based hepatitis C testing 

• Support people into hepatitis C treatment and ongoing care 

This role requires regular travel across Oxford & Thames Valley. 

Are you an excellent communicator who is able to motivate and empower others?

We are looking for a new team member to join our service supporting Carers across Havering to improve their health and wellbeing, and access wider support that meets their needs.

This is a great opportunity to support local communities, working with Adult Carers and Young Adult Carers and helping them to make informed choices, build confidence, sustain their independence, and access support that meets their individual needs. You will carry out assessments to understand people’s individual circumstances and level of need, working together to co-produce support plans. This will involve meeting Carers in community settings and conducting home visits. The team also facilities coffee mornings and activities offering Carers opportunities for peer support and to take a break from caring.

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

This is a part-time role (22.5 hours), and applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults in a relevant sector. It’s essential that you are confident using IT and maintaining excellent records. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

Due to the area covered by the service, you will need a valid UK driving licence and access to your own vehicle.

Apply today!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers Leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Do you want to make a difference now and for the future?

We have an exciting opportunity to join our team in East Sussex who support Young Carers, aged 5-18 years, who have caring responsibilities for someone in their family due to disability, long-term illness, mental health, or drug or alcohol misuse.

You will manage an existing caseload and new referrals, meeting with families and Young Carers to complete statutory assessments and providing short-term interventions that support Young Carers to improve their resilience, educational chances and wellbeing. This might be signposting to local services, action planning, one-to-one support, or our workshop programme.

Working closely with schools and Childrens Services, you will make referrals to a range of professionals and community services, ensuring whole family needs are met, and thereby reducing the impact of caring on the Young Carer.

As a CYP Coordinator, you will plan and deliver workshop sessions and activities, providing opportunities for Young Carers to spend time with their peers and recognise that they are not alone.

This is a full-time role delivering the service across Hastings & Rother and includes working occasionally at our Lamberhurst office. Some early evenings required. Own car essential.

You can make the difference and give a Young Carer their childhood back.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers Leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

About The Maya Centre

The Maya Centre is a specialist women-only organisation providing culturally responsive counselling and mental health support for women in North London. We support around 500 women each year through holistic services, including one-to-one counselling, group therapies, psychoeducational programmes, and complementary therapies.

With over forty years’ experience responding to the impact of trauma and inequality, we are deepening our commitment to ensuring that women’s voices shape the design of our services, partnerships, and systems.

Over the next three years, we will be working closely with VAWG, mental health, and statutory service providers across North London to strengthen access to support. We are committed to building sustainable partnerships and collaborative working relationships across sectors, improving accessibility for the women we support and those referred to us.

About the Role

We are seeking a Partnerships Building and Outreach Coordinator to strengthen Maya Centre’s connections and develop partnerships with specialist, community, and statutory organisations. The role focuses on building effective referral pathways so women and girls from underrepresented communities can access timely, holistic support. You will also deliver targeted outreach and provide time-limited support to help women access essential services, while working collaboratively to strengthen a more joined-up system across the VAWG and mental health sectors.

Who We’re Looking For

We are looking for a confident relationship-builder with experience in partnership development, outreach, or community engagement. You will understand the barriers faced by marginalised women and be committed to equality and trauma-informed practice.

You will have strong communication and organisational skills, experience working across sectors, and the ability to support women through referrals and service navigation. You will be collaborative, proactive, and values-driven.

Female applicants only : This role is exempt under Schedule 9, Part 1 of the Equality Act 2010, as it is a genuine occupational requirement for the postholder to be female due to the nature of the services provided. 

Full details about the role, key responsibilities, and person specification can be found in the Job Pack below. Please ensure you read it carefully before submitting your CV and personal statement.

Big C is proud to support people affected by cancer across Norfolk — and the generosity of our supporters makes that possible.

We’re looking for an enthusiastic and driven Community Fundraiser to join our Fundraising, Marketing and Communications Team. This is a hands-on, varied and relationship-led role where you’ll build meaningful connections, deliver engaging fundraising initiatives.

This is an exciting opportunity for someone with fundraising experience who wants to contribute directly to the charity’s income and see the real impact of their work within the community.

About the role

Reporting to the Events and Engagement Manager, you’ll coordinate and deliver a range of community fundraising initiatives that contribute directly to Big C’s income targets.

A key focus of this role is responsibility for developing and growing our Regular Giving and Legacies income streams. You’ll nurture supporter relationships, promoting long-term giving and legacy pledge opportunities to help ensure these vital areas of income continue to grow.

Alongside this, engage with local groups and organisations helping to deliver activities that inspire individuals and communities to get involved. You’ll act as a visible ambassador for Big C, representing the charity at events and cheque presentations. This is a proactive role that combines relationship-building, income generation and coordination — ideal for someone who enjoys being out in the community while keeping everything organised behind the scenes.

Key Responsibilities:

• Coordinate and deliver community fundraising initiatives that directly contribute to agreed income targets
• Take ownership of Big C’s Regular Giving and Legacies fundraising activity, driving engagement and income growth
• Build and maintain strong relationships with supporters, local organisations and community groups
• Identify new fundraising opportunities and support the development of agreed campaigns and activities
• Provide tailored support to third-party fundraisers to help maximise their fundraising potential

If viewing this vacancy from our website, you can download the full job description here: Community Fundraiser.

An accessible version of the job description for visually impaired applicants is available here: Community Fundraiser - accessible version.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

Apply Now

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment. 

When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application. 

If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please get in touch.

Please note that this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.

Are you passionate about supporting children and young people affected by domestic abuse? Do you want to make a real difference through therapeutic support in a trauma-informed, child-centred environment? Join Acorns as a Mental Health & Wellbeing Project Worker.

About the Role

We are seeking an experienced and empathetic Mental Health & Wellbeing Project Worker to contribute to the development and delivery of flexible support services which address the psychological and emotional needs of children, young people and families living with the effects of domestic abuse, in North Tyneside and Northumberland. You will help to develop, organise and facilitate key aspects of the service as requested by the Team Coordinator such one-to-one support interventions, group work, and youth participation opportunities in a variety of settings including in-house, schools and community venues. Post is to be predominantly based in Northumberland.

Key Responsibilities

• Develop and deliver flexible one to one support sessions, using a range of interventions to assess and positively contribute to the individual wellbeing needs of children and young people impacted by domestic abuse.
• Support service users, particularly within the 11-16 age group to develop personal and life skills, promoting self-esteem and independence, and raising awareness of other support services and opportunities available to them and their families.
• Contribute to the planning and delivery of group work, activities and events, including the continued development of service user participation
• Work in partnership with statutory and voluntary agencies to ensure coordinated care and refer service users to additional sources of help and protection as needed.
• Adhere to safeguarding, confidentiality, and equal opportunities policies while maintaining accurate and confidential records, reporting appropriately, and complying with organisational guidelines.
• Participate in training, supervision, and team activities, contributing flexibly to service development and supporting broader organisational goals as required by management.

About You

• Holds qualifications and relevant experience in social care, childcare, youth work, or a therapeutic field
• Experience working directly with children and young people with an excellent understanding of common issues relating to child development, mental health and wellbeing
• Experienced in one-to-one casework, group facilitation, youth programmes, and multi-agency working, with a proven ability to assess needs and connect individuals to appropriate support services.
• Effective communicator with the ability to engage sensitively and non-judgementally with service users, demonstrating empathy, professionalism, and a commitment to empowering individuals.
• Skilled in managing workloads, maintaining accurate records, writing reports, and meeting deadlines under pressure, with strong time management and attention to detail.
• A motivated, flexible team player who values equality and diversity, and brings creativity and initiative to their practice.
• Driver with access to a reliable vehicle for work purposes. This role involves frequent travel to and from locations across North Tyneside and Northumberland to meet the varied needs of service users.

Please note, that an enhanced DBS check will be required.

Why join us?

This is a fantastic opportunity to be part of a positive, compassionate and impact-driven team. You’ll enjoy flexible working arrangements and autonomy in your role, opportunities for professional development and training, a supportive environment, reflective supervision, and the chance to help shape our systems for the better.

We warmly welcome applications from all sections of the community and are committed to equal opportunities.

Ready to apply? Download the candidate pack and get started! We’ll invite you to send us your CV and a short supporting statement outlining your experience and fit for the role.

If you are committed to empowering children and young people and want to be part of a team making lasting change, we’d love to hear from you.

Please make sure you include in/with your CV and personal statement:

• Name, previous names, and address.
• Education and training history, including any qualifications and the awarding body, any relevant training recently undertaken and any professional memberships.
• A full employment history in chronological order.
• Details of any convictions, spent and unspent. Details of any relation to the organisation or staff.
• A signed & dated declaration confirming that information provided is true, with no omissions. You must understand that providing false details can lead to rejection or dismissal, plus a possible referral to the police.
• All of the above information is only used to assess the candidate suitability, and will be treated with the strictest confidentiality, and stored and retained according to our GDPR policies and procedures which are available upon request.

Equality & Diversity Statement

Acorns will be proactive in all matters relating to equality of opportunity and diversity. We value and will celebrate the benefits brought to our organisation by a diverse population within our communities, services, staff and volunteers team, and Board of Trustees. We commit to creating an environment, through training, practice and policy, where Trustees, employees, volunteers and service users are encouraged by example and guidance to confront and challenge discrimination where and whenever it arises, whether between colleagues or in any other area of the organisation’s work.

Acorns commits to:

• Actively challenge discrimination;
• Ensure that all staff, volunteers and service users are treated fairly;
• Make sure that our activities and services are truly accessible to all who might benefit;
• Work collaboratively with other organisations to address inequality; 
• Work to promote an organisational culture of diversity;
• Strive to ensure that the profile of trustees, staff and volunteers reflects the wider communities within which we operate.

Everyone engaging with Acorns, as a servicer user, volunteer, or staff member, will be expected at all times to treat other people with respect and consideration. Our full Equality & Diversity Policy is available upon request.

Safeguarding Statement

Acorns believes that no child, young person or adult should ever experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and keep them safe. We are committed to practice in a way that protects them, to promoting their well-being and enjoyment and protecting their health, safety and general welfare while in the company, employ or care of Acorns staff or volunteers. Safeguarding and protection of those at risk is everyone’s business; it is everyone’s duty to report any safeguarding concerns to the relevant agency. We also practice Safer Recruitment practices. Our full safeguarding policies are available upon request.

Join us in delivering early intervention support that empowers young people to thrive.

As a Children and Young People (CYP) Community Wellbeing Co-ordinator, you will support children and young people experiencing challenges such as anxiety, low mood, social isolation, family pressures, and school-related stress. Through personalised, strengths-based plans, you’ll connect them to positive, non-clinical community activities and services that build resilience, confidence, and long-term wellbeing.

Key Responsibilities:

• Meet with young people and their parents/carers to understand what matters most and co-produce tailored action plans.
• Connect families to relevant voluntary and community sector services.
• Provide short-term support (approx. four sessions), including follow-ups and accompanied visits where appropriate.
• Work collaboratively with GP practices, schools, healthcare professionals, and community organisations.
• Maintain accurate records, monitor outcomes, and contribute case studies and reports.
• Support safeguarding processes and ensure safe, appropriate exit planning.
• Champion social prescribing locally and strengthen partnerships across Bexley.

The CYP Social Prescribing Project focuses on early intervention, reducing health inequalities, and improving emotional, social, and physical wellbeing. By linking young people to community-based support, we ease pressure on statutory services while promoting holistic, person-centred care.

If you are committed to making a meaningful difference in young people’s lives and thrive in partnership-based community work, we would love to hear from you.

We are looking for a candidate who can demonstrate:

• A strong understanding of the diverse needs of children and young people.
• Knowledge of safeguarding responsibilities and best practice.
• Experience of partnership working and engaging families in community-based support.
• Excellent communication, organisation, and case management skills.

Pantries and Community Engagement Coordinator

Applications Close: 27th March

Interviews: 2nd or 3rd April

£31,000 (pro rata) | 0.6 FTE (3 days per week) | Lambeth | 6-month fixed term

Healthy Living Platform is looking for a confident, organised and values-driven Pantries and Community Engagement Coordinator to help strengthen and coordinate our community food work across Lambeth.

This is a hands-on role at the heart of our food pantry network - supporting volunteers, coordinating delivery across sites, and ensuring our work is rooted in dignity, inclusion and community leadership.

 You’ll play a key role in:

· Strengthening pantry delivery and volunteer support

· Coordinating corporate volunteer days

· Supporting pathways for community-led food activity

· Embedding safe, inclusive and culturally responsive practice

We’re looking for someone with experience in community-based work and volunteer coordination, who is passionate about reducing health inequalities and supporting community-led solutions.

We warmly encourage applications from individuals whose backgrounds and experiences reflect the diverse communities of Lambeth.

If you’re motivated by strengthening communities through food, connection and collaboration, we’d love to hear from you.

Job Description

See attached

Age UK Merton is committed to being an equal-opportunity employer that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences-diversity enriches the care we provide to older adults, and it strengthens us as colleagues. Embracing varied perspectives encourages us to think critically, grow continuously, innovate, and adapt together.

Living Well Health and Wellbeing Coordinator Role:

Referrals and assessment

• Triage and co-ordinate client referrals from a range of sources, primarily health and care, in conjunction with the Living Well Manager.  These can be for the Living Well service alone, or for “Living Well Plus” where additional support is given to those clients who may require hoarding or de-cluttering support
• Communicate with referral partners to understand the trigger for referral and liaise with clients to build trust and encourage initial assessment
• Work closely with Adult Social Care, regularly hot desking at Merton Civic centre and joining GP surgery Multi-disciplinary meetings to accumulate more referrals and build professional relationships
• Actively engage in taking part in community events and meetings to promote the Living Well service and increase referrals/referral pathways
• Hold ‘guided conversations’ to assess clients’ needs and home risk, these will be conducted on telephone and through home visits

Action planning and support provision

• Create person-centred action plans to enable clients to set realistic goals to improve their overall health and wellbeing.
• Connect individuals to support services catered to their needs at both Age UK Merton and external partners
• Provide ongoing support and co-ordination for clients to ensure that action plans are progressing, including regular liaison with partners across health, care and voluntary sector to achieve successful client outcomes
• Work with partners across health, care and voluntary sectors to build strong understanding of the service offer for older adults in the London Borough of Merton.
• Receive and respond to enquiries related to the programme by phone, in person and by e-mail
• Work closely within Community Support Service, carrying out joint home visits with appropriate staff to ensure better outcomes for clients as well as ensure streamlined/triaged support.

General

• Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required for funders
• Engage in exporting personal monthly KPIs as required by the Living Well Manager
• Cover the Community Navigator Role when needed with the Community Support service team on a rota basis
• Create two Case Studies quarterly, reflecting on successful outcomes for clients
• Carry out reviews with clients to capture the client’s journey from assessment to closing the case; showcasing how the client has improved their health and wellbeing outcomes
• Understand the process for raising safeguarding concerns and the route of accountability
• Comply at all times with the policies and procedures of Age UK Merton 
• Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery
• Attend staff meetings, personal supervision and appraisal meetings
• Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
• Act as a representative of the values, beliefs and principles of AUKM at all times
• Undertake any other duties that are requested and commensurate with the grade and remit of the post

Purpose of the role:

The Energy Advice Coordinator will provide essential advice to people affected by spinal cord injury who are struggling with, or at risk of fuel poverty, helping them to improve their situation while recognising and responding to the unique challenges that spinal cord injury can bring. They will manage a caseload offering practical solutions, whilst developing referral pathways to connect them with relevant services to improve their energy efficiency and reduce their fuel costs.

The role will also lead the development of knowledge and skills across Back Ups’ staff and volunteer teams, developing easy to use resources and an understanding of when and how to escalate cases for more in-depth advice. They will work closely with sector charities and advice organisations to ensure a high quality of seamless support while creating a lasting legacy for people affected by spinal cord injury.

RESPONSIBILITIES:

• To provide impartial advice to householders on the telephone, at events or online group events.
• Make use of internal and external referral systems to ensure clients’ needs are met;
•  Respond to enquiries from the public, local authority staff, private and voluntary sectors or installers and, where appropriate, redirecting them to members of staff or other agencies;
• Maintain quality of advice and information as required
• Work with the wider Back Up team to create resources to support people affected by spinal cord injury, both digitally and physically.
• Work with Back Up’s services team to embed and deliver group based online advice sessions in our support groups and course modules.
• Develop and lead a programme to ensure Back Up’s services staff and volunteers develop a baseline of knowledge that enables them to identify and provide basic information to people affected by spinal cord injury around energy efficiency.
• Conduct thorough assessments of clients' energy needs and identify potential solutions and further sources of support through telephone-based support.
• Provide tailored advice on energy-saving measures and support schemes to the caseload.
• Work collaboratively with local authorities, energy providers, and other relevant organisations to ensure comprehensive support for those in the caseload.
• Educate people affected by spinal cord injury on energy efficiency and ways to reduce their energy consumption.
• Maintain accurate records of all interactions and support provided, ensuring confidentiality and compliance with data protection regulations.
• Support the project manager with the development, delivery, and evaluation of the energy advice project.
• To maintain up to date, working knowledge of sustainable energy matters, affordable warmth, renewable energy, water heating and usage.
• At all times, ensure that advice service and activity are in line with the requirements of the project;
• Effectively utilise existing sources of data to identify suitable opportunities to meet customers’ needs.
• Stay up to date with relevant policies, schemes, and best practices related to fuel poverty and energy efficiency
• To develop and implement partnerships and referral routes that support people affected by spinal cord injury with relevant energy advice.
• Liaise with organisations to develop partnerships by utilising appropriate resources and support mechanisms;
• Represent Back Up at various partner meetings;
• Develop and maintain effective operational partnerships with key delivery agents and stakeholders.
• Monitor and report on the impact of interventions and support provided.

General

• Take responsibility for ensuring communications are in line with GDPR.
• Ensure that you work within Back Up’s policy framework.
• Carry out any other tasks that may be within the scope of the post to ensure the
• effective delivery and development of the service.

 The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.

PERSON SPECIFICATION:

Essential:

• Minimum of 1 years' experience in a similar role, ideally within Energy Advice or similar area.
• City & Guilds Energy Awareness 6281-01 or the ability to achieve this.
• Willingness to undertake mandatory training and development opportunities as required.
• A keen interest in energy issues and concerns currently facing energy consumers.
• An enthusiastic attitude, patience and empathy to support people with the issues they are facing and the ability to assess individual situations and provide practical and effective solutions.
• To be non-judgemental and respect views, values and cultures that are different to your own.
• The ability to prioritise your own work and meet deadlines.
• Demonstrable experience of providing Information advice and support, preferably withing the energy advice sector.
• Experience of working with both groups and individuals to provide support.
• Experience of delivering/facilitating training workshops.
• Experience of managing own projects and working to targets and deadlines.
• A good understanding of evaluation and confidence in gathering feedback data to measure impact.
• Excellent verbal and written communication skills, with the ability to explain complex information in a clear and accessible manner.
• IT/digital skills including ability to use Microsoft packages and a willingness to learn new packages as required.
• Able to build excellent relationships with a range of stakeholders
• Strong attention to detail and the ability to record information effectively.
• Flexible and can respond professionally to changing briefs, deadlines and priorities.
• Flexibility to work occasional evenings and weekends as required.

Desirable:

• Personal or professional knowledge of disability, particularly spinal cord injury.
• Demonstrable experience of providing Information advice and support within the energy advice sector.

Product Marketing Coordinator

This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.

You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.

This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.

The fundamentals of the role

Marketing and sales enablement

• Develop property messaging, value propositions, and supporting materials.
• Ensure each property has strong visual assets, including photography, video, and written content.
• Create and maintain property information sheets for internal and external use.
• Coordinate property‑related communications, including Mailchimp viewing emails and location‑based social media content.
• Work with the Marketing team to deliver campaigns, promotions, and go‑to‑market activity.

Viewings organisation and coordination

• Plan, schedule, and continuously improve the property viewings process.
• Supervise and support a small team of property viewing assistants (PVAs), including training, quality oversight, and timesheet approval.
• Ensure PVAs have accurate, up‑to‑date product information, sales guidance, and customer engagement support.
• Occasionally attend viewings to assess quality and gather feedback.

Go-to-market planning and execution

• Visit properties to understand condition, local context, and customer appeal.
• Support property launch planning, including pricing, audience targeting, and marketing tactics.
• Coordinate with Marketing to implement campaigns that attract high‑quality guardians.
• Track and report on the performance of property launches and viewings.
• Work cross‑functionally to ensure alignment between product, marketing, and service standards.

Product vision and positioning

• Support the definition and development of clear, compelling property value propositions.
• Ensure property products align with business objectives, customer needs, and market trends.
• Work with Marketing and Services to connect operational quality with external positioning.

Market and customer insight

• Research market needs, pricing, locations, and competitor activity.
• Develop and refine guardian personas to support effective targeting and communication.
• Share insights across the business to inform marketing, sales, and product decisions.
• Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.

Product lifecycle management

• Liaise with Services during property setup to ensure standards and product features are embedded from the outset.
• Oversee the property journey from setup through launch and occupation.
• Ensure properties are ready for viewings and occupancy through clear coordination and communication.

About you

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful and proactive approach - the product marketing coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Ability to translate operational detail into clear, compelling customer‑facing messaging.

You’ll have the opportunity to deepen your skills in:

• IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.
• Public speaking - learn how to confidently communicate our mission, values and standards internally.
• Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.
• Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or queries from applicants.