Courses Manager Jobs

ID: 1287Service Manager

Service:    Norfolk and Suffolk

Salary: Starting at £36,477 FTE per annum, rising to £40,699

Location: Hybrid working and will need to be able to travel throughout Norfolk and Suffolk

Hours: 37 hours per week - Will consider occasional evening and weekend working

Contract: 18-month contract with extension subject to funding

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Service Manager to join our Norfolk and Suffolk team to help support the growth of our services. You will be working closely with our SEN and Mental Health and Wellbeing teams as well as the Operational Manager to deliver high quality and innovative services to families and communities.

Ideally you will have at least 3 years’ experience of working in a mental health or SEN environment in a people management role.  You will need to be a team player but able to work autonomously as well and have the ability to prioritise workload and deadlines.

You will need to think creatively with an understanding of funding and contractual requirements, which vary greatly over 7 different projects.  You will be an excellent communicator with a good sense of humour.

Our teams are currently spread across Norfolk and West Suffolk so you will need to be able to travel independently around the counties with your main base being in our Swaffham office, although some home working may be required.

Main Requirements

· To oversee the for the planning, management and delivery of all services, ensuring that KPIs and CIPs are fully met.

· To work closely with the Operational Manager to ensure quality delivery of services provided the Norfolk/Suffolk team,  staff and volunteers.

· To develop and review the practice wheels and Logic Models that outlines the structure and research basis of the service. To engage with the Family Action Communities of Practice, roadshows and other internal opportunities to ensure strategic aims and objectives are constantly developing.

· To ensure a high standard of quality assurance and professional practice across the staff, through clinical and line management supervision, case audits, the use of MIR, Scorecard and Service Level Reports drawing upon data, and provision of training opportunities.

· Support Operational Manger to explore and identify areas of service needs across Norfolk and Suffolk and to build network and integrational working partnerships to support this.

· To be instrumental in shaping the future of the services both in Norfolk and Suffolk as well as part of the wider Central Team.

· Be responsible for the overall management, mentoring and support of Service Coordinators and, where needed, other staff.

· Deliver Family Action’s formal Annual Appraisal process for all workers, either ‘parenting’ or ‘grandparenting’ as required.

Benefits:

- an annual paid leave entitlement that commences at 30 working days, plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

To Apply:

· Complete: the Application Form and send to inbox 29 (email address located on advert document)

· Closing Date: Sunday 13th October 2024 at 9am

·To learn more about Family Action: Recruitment Pack

·To learn more about our terms & conditions: Summary Terms & Conditions of Employment

·To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

 For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Charlotte Evans (emaild September address located on advert document).

Do you want to help improve people’s mental wellbeing?
At Mental Health Resource we are passionate about improving mental wellbeing in our community by providing people with information and wellbeing tools, enabling people to feel supported, and providing opportunities for social connections. We deliver high quality and effective services across West Kent providing safe spaces and person-centred mental health support.
We are a well-established, independent charity based in Tunbridge Wells, Kent and this is an exciting part-time opportunity for you to join our small and friendly team. 

The role
We are looking for a dynamic and compassionate Mental Health Trainer to deliver short courses to groups of people in our community to improve their mental wellbeing. You will also deliver mental health awareness workshops to corporates and other organisations in and around the Tunbridge Wells area, and help to facilitate internal workshops with staff and volunteers. The main duties and responsibilities are:

1. Course Development:

• Design and develop short courses for specific groups of people in our community, with information and tools to enable people to manage their mental wellbeing, ensuring content is evidence-based, culturally sensitive, and relevant to diverse audiences.
• Develop workshops for corporates and other organisations on mental health and steps they can take to promote mental wellbeing in their workplace or organisation.

2. Course Delivery:

• Facilitate engaging and interactive short courses and workshops on mental health, fostering a supportive and inclusive learning environment.
• Provide practical tools and strategies for managing mental health and promoting mental wellbeing.

3. Participant Engagement:

• Foster a participatory and non-judgmental atmosphere that encourages open discussion and sharing among participants.
• Respond to participant questions and concerns with empathy and expertise.

5. Promotion:

• Work with the Marketing Manager to develop and disseminate marketing and promotional materials and activities for the short courses.
• Attend events and meetings, and deliver talks, to promote the courses, training and the work of the wider charity.

6. Evaluation and Feedback:

• Collect and analyse feedback from participants to continually improve course content and delivery, and share feedback with colleagues.
• Evaluate the effectiveness of the courses and workshops and make adjustments as needed.

An enhanced DBS check will be required for this role.

You will have experience of supporting people with complex mental health issues, excellent interpersonal and communication skills, strong networking and presentation skills and a passion for raising awareness about mental wellbeing. As a Mental Health Trainer, you will play a crucial role in representing the charity and enhancing the mental wellbeing of our community through the delivery of engaging and informative short courses and workshops.

You will be a great team player, and someone who is friendly, collaborative and who wants to contribute to a positive charity culture.

The role is office-based, with days and hours to suit where possible, and scope for flexibility and some working from home. 

We offer an attractive benefits package including: 

• a competitive salary
• 25 days annual leave entitlement per year pro rata (plus bank holidays), which rises to 30 days after 10 years’ service 
• An additional day of leave on your birthday 
• A fully supportive working environment with regular supervision
• Flexible working
• Employee Assistance Programme 
• Ongoing training relevant to your role, and access to a range of training courses 
• Up to 4% matched pension contributions

Mental Health Resource is an equal opportunity employer. We’re committed to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience or skillset doesn’t align perfectly with the role description and person specifications, please apply anyway, we would still love to hear from you.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Job title: Philanthropy Manager

Manager: Senior Philanthropy Manager

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £34,000-£40,000 (London) or £32,000-£38,000 (Manchester/Birmingham)

Hours: 5 days per week (37.5 hours) but open to part-time (30 hours minimum), and flexible working arrangements

Contract: Permanent

Overall purpose

The Philanthropy Manager will manage and steward a portfolio of funders and donors – across trusts and foundations, statutory sources and major donors – to secure annual and multi-year gifts in support of Breaking Barriers’ vision. As well as managing relationships with our existing donors there will be a focus on creating new relationships through proactive prospecting and developing a long-term strategic approach to stewardship and relationship development.

You will be an ambitious, enthusiastic, energetic, and autonomous fundraiser with a demonstrable passion for supporting people from a refugee background. You will have a strong track record of high-value relationship management and fundraising, ideally specialising in Trusts, Statutory, Major Donor fundraising or a related area. We are looking for someone who can successfully secure and steward gifts of 5 figures and above – so evidence of stewarding high-value relationships and high-quality written skills are key. You will collaborate with additional fundraisers across Trusts, Statutory, Corporate and Major Gifts to coordinate approaches and maximise opportunities across all functions.

We welcome applicants with relevant transferable skills from other sectors and other areas of fundraising but a strong knowledge of the fundamentals of grant fundraising is essential. We are looking for a passionate individual who can get people excited about the work we do and who wants to make a difference in the lives of individuals from a refugee background. You will share our energy and determination, and will be attracted by the idea of working in a team with big ambitions, and in which you will have the opportunity to grow and develop. We encourage creative thinking and new ideas so a proactive individual who is able to spot opportunities and take the initiative would thrive in this role.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Friday 11th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

We are looking for a Catering Manager to join our team who can inspire and empower Companions, through support and training, to create healthy and nutritious meals both in the Community Kitchen and in our Café @ Emmaus. They say an army marches on its stomach and that is certainly the case here at Emmaus.The Community Kitchen provides hot meals and salads for Companions, staff and volunteers and the Café @ Emmaus serves home-made fare for our visitors.

The successful applicant will be part of the management team, led by the Chief Executive and will have key responsibilities within that team. We are looking for someone with a passion to take our Café and Community kitchen to the next level by
offering excellent home made food prepared by Companions using ingredients grown here on site. A friendly nature is a must as well as experience working with different dietary and allergy requirements.

So, if you have excellent communication skills, with a desire to train and support people with a variety needs and have a positive, motivational attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates from a background of supporting adults who have faced multiple disadvantages into work, job coaching, mentoring and training.

Working hours: 37.5 hours per week, Tuesdays to Saturdays

To apply, please read the job pack and send

- your CV

- a covering letter

- a one page explanation of how you meet the person specification.

Please note we screen applications on an ongoing basis and may fill the role as soon as we find suitable applicants. Apply as soon as possible to avoid disappointment.

Workshop Manager (incl. registration) - L'Arche Highland
 
ABOUT THE ROLE

Hours of work: 37.5 hours normally Monday to Friday, but on occasions some weekend and evening work may be necessary, for which time off in lieu is normally available.
Salary: £30,890.08 -£32,273.28 per annum (Band E)
Place of work:   L'Arche Highland Workshops, Inverness
Contract type: Permanent, Full time
Closing date: Monday 23 September, 9:30am
 
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:

• Paid sick pay, up to a maximum of 7wks (depending on length of service)
• Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
• Interest free loans and salary advances available
• Free eye tests and a contribution towards the cost of glasses if you need them for work
• Free DBS / PVG checks
• Free SSSC registration
• Free Blue Light Card
• Professional membership fees paid if they are directly relevant to your role
• Free Employee Assistance Programme available to everyone
• Up to 5 days paid compassionate leave
• Up to 6 days paid (pro rata) for time off for emergency dependents leave
• Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
• Paid mileage costs at HMRC rate
• Working from Home Allowance for those in office-based roles but for whom no office is provided
• Specialist bereavement counselling for employees and their family members
• Free Life Assurance up to 4 times gross annual salary
• Access to the Bike to Work scheme
• Joining shared meals since cooking and having a meal together is what we are all about

Main purpose of the role:
 
L’Arche Highland has a rare opportunity for someone to join us as the Workshop Manager of our well-regarded daytime workshops for adults with learning disabilities in Inverness. Working within the joyful and beautiful environment of our workshops, you will be the operational lead of our dynamic workshop provision and part of the senior leader team within L’Arche Highland. The Workshop Manager also acts as Registered Manager for our workshop day opportunities.
 
The workshops offer a structured employment and learning experience via candle making, woodwork, garden and life skills workshops, enabling 50 people per week to experience meaningful work that is not merely occupational. They promote independence, social integration, healthy living and lifelong learning and seek to reduce isolation by working to individual outcomes as part of a team.

To be successful in this role you will be well organised, creative and fun, a great communicator, adaptive and flexible. The post holder manages five Workshop Leaders, volunteers and Workshop Assistants. This role involves management and leadership duties, co-produced service development, and delivery of group workshop sessions, when required. Knowledge of learning disability is essential and alternative communication methods, such as Makaton, Talking Mats and PECS is desirable.
 
As Registered Manager you will ensure that our support and care is not only consistent with Care Inspectorate, NHS Highland and SSSC requirements but also with the values and mission of L’Arche. The post requires a minimum of SVQ3 Health & Social Care qualification or relevant social care experience.
 
Key essential criteria

• SVQ3 health and social care qualification or equivalent (or substantial relevant experience of 10+ years);
• Knowledge of current care and support legislation and good practice, and Care Inspectorate and SSSC standards;
• Experience of working with people in the social care sector or education sector, in the learning disability field;
• Knowledge of Augmentative and Alternative Communication such as Makaton, BSL, Talking Mats, PECS etc.
• Experience in leading and working with teams to provide high quality support and care to people with learning disabilities;
• Confident and competent working in a buzzy atmosphere with competing priorities and noise;
• Clear disclosure on the PVG record check and ongoing SSSC registration status;

About us

L’Arche Highland is a Community of around 132 people, including folk with and without learning disabilities, Support Assistants, volunteers, friends and neighbours, based in Inverness. We are part of a global network of communities where people with and without learning disabilities live and share in life together, working for a world where we all belong. We have a workshop and four large shared houses. We also support people to live in their own properties.

We provide supported living opportunities in one of our four shared houses, keeping that original community spirit, or to folk in their own homes, depending upon preference and need. This support ranges from 24/7 one-to-one support to 40 hours per week. We also a dynamic workshop that serves 50 people per week to experience meaningful work that is not merely occupational. You will lead a team of workshop leaders and assistants to offer a productive, authentic work experience for attendees.
 
Visits from prospective candidates are welcome.

A full job description and person specification can be found in the recruitment pack.
 
The closing date is 9:30am on Monday 23 September 2024. 
Interviews will take place on 3 October 2024.
 
To apply, please read the full job description and person specification and answer the questions on our online application form.
 
Please also read our privacy notice for job applicants.

REF-216 573

Job Description – Impact and Evaluation Manager 

Reporting to: Senior Analyst

Location: Hybrid/London or Sheffield with regular travel 

Contract: Permanent

Hours: 35hrs

Salary and Grade: 5NO/LO-National £30,598 - £32,208/ London £33,709 - £35,484

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to over 8,000 frontline charities and community groups.The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than 4.5 million tonnes of food go to waste in the UK, enough for 10 billion meals. Meanwhile, the cost-of-living crisis is driving millions into food insecurity. FareShare has a plan to help use surplus food to support those struggling to make ends meet, and strengthen communities across the UK through our network of local charities and community groups. We are fortunate to benefit from the support of major retailers, the media, and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.  

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

Reporting to the Senior Analyst and collaborating closely with our Public Affairs, Policy and Campaigns Consultant, you will help to ensure that FareShare has a robust impact and evaluation framework and deliver research projects that are able to clearly articulate and demonstrate the social and environmental outcomes of its work.

This role is central to an evidence-based culture and embedding evaluation into service development and delivery across our service. You will help shape the future of the charity by working with colleagues across FareShare, ensuring that impact and evaluation insights are used to drive service improvement and innovation. You will be supporting qualitative and quantitative research projects across key stakeholders and provide insight for our Marketing and Public Affairs work.

You will ensure that all outputs are brought to life and communicated across both internal and external communications channels to deliver compelling narratives which highlight the social and environmental impact of FareShare’s work. Ultimately, helping to deliver more food to FareShare’s charity beneficiaries.

This is an exciting time to join FareShare as it has gone through tremendous growth and change. This role is critical in evidencing FareShare impact, through designing, developing, and implementing organisational wide monitoring, evaluation and learning initiatives. It also presents a unique opportunity to combine both social and environmental impact measurements.

We are looking for someone who is passionate about impact and evaluation with strong qualitative and quantitative analytical skills, the ability to transform data into engaging insights and great at communicating with a wide range of audiences.

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Main areas of responsibility: We don’t need you to have experience in all these areas, we’ll train and support you in the role, but here is a flavour of what you’ll be doing day to day.

• Support Impact and Evaluation work across FareShare. This will include:

Reviewing and updating the Impact & Evaluation frameworks, including FareShare’s Theory of Change.

Developing measurement tools and support with measuring impact in a robust and consistent way, that’s informed by FareShare’s Theory of Change

Analysing data and providing meaningful data insights.

• Support FareShare’s Public Affairs and Policy function to ensure asks of government are well evidenced
• Collaborating cross-departmentally with marketing, public affairs, fundraising, FareShare’s ESG manager and with FareShare’s network of Regional Partners to design and implement impact measurement tools and engagingly communicate these
• To support the development and implementation of evaluation projects that will help FareShare in getting a better understanding of its’ community; their needs; and how to maximize the social value of its’ work, including FareShare’s Annual Impact Survey
• Helping in producing briefs and coordinating external evaluation project, including engaging with academia, managing relationship with universities and supporting research into the gap between waste and surplus related to health, such as FareShare’s Social Return on Investment research
• Producing high quality impact reports for internal and external stakeholders, including FareShare’s Annual Impact and Annual Report
• Analysing survey data, paired with research of wider context
• Summarise and disseminate complex information in a simple, accessible way to develop consistent sources of truth and share key information organisation wide
• Helping to improve Impact & Evaluation practices across FareShare, with a focus around environmental outcomes/impact to measure environmental impact in line with FareShare’s Theory of Change outcomes

Essential Criteria: These are things we really need you to have to succeed in this role. If you meet these criteria, we’d really like to hear from you.

1. 1-3 years’ experience of a similar role or working on Impact & Evaluation and research projects

2. In-depth knowledge and experience of impact measurement and evaluation methods, tools and techniques, such Theory of Change, logic models, quantitative and qualitative analysis, using evaluation frameworks

3. Experience analysing, interpreting and presenting internal data and contextual research into engaging insights for a variety of audiences

4. Strong communication & stakeholder engagement skills, such as report writing, stakeholder engagement, generating impact reports, presentations

5. Experience with project management and collaborating cross-departmentally to drive evaluation or research, such as co-designing impact measurement tools, conducting surveys, leading working groups

Desirable Criteria: Even if you don’t meet the criteria below, we’d still like to hear from you, these are just an added bonus!

1. Experience of collaborating with a) marketing b) a dedicated IT and data team c) public affairs and policy team, to implement impact measurement tools and building compelling narratives

2. Experience updating Theory of Change, familiarity with change methodologies and why they are important

3. Experience designing and carrying out surveys to measure impact

4. Experience of designing, executing and embedding measurement frameworks.

5. Experience of policy research and policy development support.

6. Experience of working cross-functionally within a busy organisation meeting project deadlines

7. Experience of briefing and managing external consultants

8. Experience of building contacts with and working alongside academic partners

9. Able to develop strong internal and external relationships

10.  Ability to think creatively and use data to tell stories

11.  Experience interpreting publicly available data to build an understanding of the wider context and setting

12.  Experience of, or willingness to develop data visualisation skills, such as PowerBI, Tableau, QGIS

13.  Highly numerate and computer literate, including excellent Microsoft Excel and PowerPoint skills, as well as a wider range of project management, CRM and internal communication tools.

14.  Knowledge of, and interest in, FareShare’s mission

Competencies and behaviours: These are key to you succeeding in this role.

1. Good communication skills, written and verbal

2. An enquiring mind, highly organised with good attention to detail

3. Proficient IT skills, including all Microsoft office packages; specifically, an advanced user of Excel with technical skills to analyse data

4. Enthusiastic approach

5. Flexibility and ability to work well as part of a team and independently

6. Curiosity and empathy with FareShare’s mission and strategy

7. A commitment to Equality and Diversity 

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Role overview

This key role manages our flagship and award-winning project supporting refugees with IT Hardware. The project collects IT Hardware, refurbishes and repairs it through our network of technicians, matches it with a suitable recipient through our referral process and then distributes it to charities and individual refugees and asylum seekers at no cost to the recipient. The project is in its third year, in which it will grow to overseeing e-waste collection and tech re-sale.

This role has two central arms: project management and volunteer management. 

Overall management of the project includes key decision-making on tech refurbishment and distribution, building and maintaining key partnerships, impact reporting, staff management, external representation, developing and recording institutional memory and supporting the project's strategic growth with support from the Director. The postholder will be responsible for working with their team to maintain the smooth running of the project and deliver the project outcomes. They will deputise for the Director where necessary.

Volunteer management predominantly looks like the recruitment, coordination, training and retention of technical volunteers, many of whom are asylum seeking graduates of our tech training course. The post holder will be the go-to person for the volunteers and provide technical and management support with the help of our Technical Lead. 

We know good project managers have a variety of skills and experience. We are not running a personal specification, but the strongest applications will indicate staff management experience and basic knowledge of IT repair. 

We choose to publish the draft job description of the roles we advertise for. If you have the skills, experience and character to do the job below, please apply. We particularly welcome applications from those with experience of asylum and migration.

Outcome 1 - Manage the Digital Access project and the team working to deliver its outcomes 

• Oversee the logistics and operations involved in collecting, storing and redistributing large quantities of IT Hardware, including the distribution of Data SIM cards to recipients with support from your team.

• Work with the Engagement Manager to identify and communicate with businesses, individuals and other sources of IT Hardware to explain our process and the impact of the project.

• Oversee the smooth running of and improvements to the referral process through which charity partners and individual refugees apply for and receive devices.

• Ensure the project goals are delivered on time and within budget.

• Provide thoughtful and kind management of the Operations Coordinator and Operations Assistant, meeting regularly and supporting their development.

• Record the institutional memory of the project through a digital guide to the processes and learnings which constitute the Digital Access programme. 

• Ensure everyone at Screen Share who engages with the project does so in line with our safeguarding and privacy policies.

Outcome 2 - Monitor, evaluate and communicate the impact of our device provision 

• Collate and present service user and device data (e.g use-case, age, geography) on a monthly and quarterly basis which represents our impact on the ground for internal and external audiences.

• Lead on the measurement of our impact through collection of case studies and distribution of our feedback form.

• Critically analyse and improve our impact measurement process to ensure it is ethical and fit for purpose.

• Work directly with service users, the Director and Communications team to produce compelling stories of the impact of Screen Share’s provision, with particular focus on our annual impact report.

Outcome 3 - Coordinate tech volunteers, external repair partners and technical staff (tech agents) to secure a regular flow of repair and refurbishment

• Oversee the process by which tech agents request and receive parts for the refurbishment process (hardware, software and tools).

• Work with our Technical Lead to ensure tech agents are provisioning devices consistently across our suite.

• Ensure the smooth implementation of changes to our technical provision.

• Critically analyse and improve the way in which the repair and refurbishment process is technically facilitated and recorded.

• Design and Deliver a tech volunteer retention strategy.

• Ensure our repair and refurbishment costs do not exceed our budget.

• Conduct in-person reviews with tech agents to monitor their progress and provide quality assurance. 

• Explain our process to prospective repair partners and onboard them onto our system.

Outcome 4 - Recruit, train and support new technical volunteers

• Design and implement a nationwide technical volunteer recruitment and retention strategy which establishes a regular flow of technical volunteers into Screen Share, including and especially volunteers from an asylum seeking background and those who have graduated from our training course.

• Facilitate tech volunteer onboarding including external references, interviews and safeguarding.

• Coordinate and lead monthly volunteer tech team meetings. 

• Explore partnerships with local tech businesses or refugees for paid refurbishment.

• Run basic laptop refurbishment refresher training for new volunteers in need of support.

Outcome 5  - Ensure Screen Share tech agent records are kept up to date

• Ensure the tech agent base is kept up to date at all times with all necessary details to facilitate refurbishment 

• Ensure contact logs are maintained for each tech agent in accordance with GDPR legislation and that holidays/preferences/issues are recorded

• Ensure the right staff can access notes on 1:1’s with tech volunteers 

• Analyse tech agent data thematically, implementing adjustments on a regular basis 

Outcome 6 - Contribute to the strategic development of the project and ensure the Director receives appropriate support 

• Represent the project to prospective partners, local councils and at public events, increasing its visibility within the refugee and tech sector.

• Design and implement experiments to test assumptions, minimise risk and scale the project.

• Deputise for the Founder and Director in internal and external settings where necessary.

Are you a finance professional looking to make a meaningful impact? the3million is looking for a Finance Manager to join our team and play a crucial role in supporting the operational and strategic financial management of our organisation. Your work will ensure we can continue to deliver vital services efficiently and sustainably at a critical time. 

the3million is a not-for-profit organisation established after the Brexit referendum to give EU citizens in the UK a voice. We work on social justice issues, providing a platform for EU citizens to become politically active and use their voices to advocate for a fair and compassionate immigration system.

Working conditions

Salary: From £33,000 - £35,900 FTE
Place of work: Remote, must be UK based. 
Duration of contract: 12 months contract 
Hours: Part-Time, between 2 and 3.5 days/week
Benefits: 28-days holiday pro-rata + bank holidays, contributory pension scheme, flexible working patterns.

Job Description 

The Finance Manager is responsible for the management and technical support of the Finance function and acts as advisor to the Chief Executive Officer (CEO) and assists in the development of the organisation’s financial strategy, modelling new projects, preparing budgets and reporting on financial performance. 

You will also be responsible for maintaining accounts on Xero and all related bookkeeping tasks.

Main duties and responsibilities

• Responsibility for bookkeeping on the organisation’s accounting system (Xero);

• Preparation of accurate and timely monthly management accounts for the organisation and individual cost centres, including variance analysis and reports for the Board. This information should include a short narrative on the current position, future prospects, and financial risks and opportunities. The reports will be tailored as necessary for the Board and management; 

• Provide robust financial information including accurate balance sheets and a rolling cash flow forecast; 

• Act as key point of contact for project budget holders on financial matters;

• Carry out regular reviews of spending under various grants, alerting budget holders and CEO to any actual or potential over or underspend;

• Work with CEO and managers on fundraising bids and financial reports for funders;

• Produce statutory accounts, files and schedules, in partnership with the3million’s accounting firm; 

• Monitor records of all funding and funding sources and the appropriate allocation of incoming funding;

• Monitor monthly accrual of income and expenditure, deferral of income, maintenance of reconciliation to Xero, balance sheet changes and undertake bank reconciliations;

• Monitor the accounts mailbox and ensure invoices are included in the accounting system, answering internal and external queries as they arise;

• Act as main point of contact with banks, service providers, suppliers (when appropriate) and auditors;

• Other duties as requested by the CEO.

Person Specification

The post requires the holder to:

• Have an appropriate accounting qualification – in full or part (AAT, ICAEW, CIMA or ACCA);

• Have a minimum of three years of professional experience, including experience of operating within a not-for-profit organisation (managing accounts for restricted and unrestricted funds);

• Be proficient in Xero Online accounting software and Excel spreadsheets, including experience in using Power Query;

• Be comfortable with the financial systems typical of a small organisation, including financial monitoring and reporting to a range of different funding sources;

• Have some experience of projects finances and understand the financial implications behind an efficient delivery strategy;

• Be honest and reliable;

• Ability to work on own initiative when appropriate and seek guidance when necessary;

• Commitment to the values of a small organisation that works on social justice issues;

• In support of EU citizens in the UK;

• Have the right to work in the UK.

How to apply

Please fill out the application form to set out your motivation and suitability for the role.

Please also fill in the attached equality and diversity monitoring form. We only use this information to understand the demographics of people we are reaching and to guide us in making the3million fairer. This process is separate and confidential; this information is not reviewed or taken into account in the recruitment process. 

Please email all the above to us at recruitment[at]the3million[dot]org[dot]uk.

Application deadline: 07/10/2024

Please note: this is an open-ended recruitment process, so please apply promptly as we will interview candidates as we go along, and reserve the right to close the application process early if we find the right candidate.

Before you apply

One of the3million’s core values is inclusion - we are people led, we value diversity and are enriched by differences. We strive to listen to, engage with and represent the broadest range of people. 

We recognise our team is not currently representative of communities that experience racism and that our own ways of working may replicate wider societal oppression and injustices. We are actively working towards becoming an anti-oppressive organisation, including taking steps to create a more inclusive recruitment process.

You may not have worked in the migration sector before, or in an organisation whose focus is campaigning for migrants’ rights. Please still consider applying as many other sectors and settings offer transferable skills.

If you are from a background that is underrepresented in the migration sector - for example you are from a community that experiences racism, or you have lived experience of migration, or you are a disabled person, or you did not go to University or had free school meals as a child - we strongly encourage you to apply.

We believe our work will be stronger with greater diversity. the3million welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do.

Deputy Manager

We have a new role available for a Deputy Service Manager to join Depaul UK, where you will play a vital role in supporting and empowering vulnerable young people.

Position: Deputy Service Manager

Location: Chester, Cheshire

Contract: Permanent

Hours: Full-time, 37.5 per week

Salary: £30,906 per annum plus pension & other benefits

Closing Date: Friday 4th October - we are doing interviews on a rolling basis, so we encourage you to apply at your earliest convenience.

About the Role

As Deputy Service Manager, you will manage a team delivering an assessment, support and move on service to care leavers in supported accommodation and outreach services.

Working under the direction, guidance and support of the Pathway Manager you will facilitate services to ensure a seamless and cohesive accommodation-based support package for young care leavers who may be at risk of homelessness across Cheshire West and Chester, or who need support in their own homes through the outreach services.

The Deputy Manager role supports the Pathway Manager to ensure the service delivers excellent and continuously improving service performance as well as ensuring the effective and safe management of the services on a day-to-day basis. You will deputise in the absence of the Pathway Manager in the delivery of the service. The role will have responsibility under Depaul’s commitment to successfully deliver the contracted outcomes. You will manage the service delivery across Cheshire West and Cheshire and the line management of the staff teams.

Key responsibilities include:

· Deputies for the Pathway Manager during periods of his or her absence, in the service delivery including external meetings such as monitoring and contract review meetings with the commissioners.

· Manage the service delivery at the accommodation services and outreach, line managing the staff teams.

· Providing relevant reporting internally and externally, including ensuring all health and safety requirements are completed promptly to comply with Housing Associations and legal obligations of the landlord.

· You will ensure the highest standards of support to young people is provided and that housing management is effective, and you will work to KPI targets in these areas.

· You will be committed to working in and maintaining an environment that supports the safeguarding of young people.

· To communicate effectively both internally and externally, raising the profile and promoting the services within Cheshire West and Chester

· You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager.

About You

You will need to have the following skills and experience:

· Significant management experience, including experiencing supervising the work of teams and individuals.

· Experience in sound decision-making processes in a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people.

· Experience of safe service delivery to young people at risk.

· Experience in using Risk Assessments and Support Planning.

· Good literacy, numeracy and IT skills

· Experience in operating safeguarding requirements and procedures

· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Deputy Manager, Service, Supported Living, Complex Needs, Accommodation Service, Housing, Social Housing, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Housing Management. #INDSCP

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation

Our charity shops raise vital funds for Birmingham Hospice.  The generosity of doners and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis.

We are looking for a Shop Manager to join our Retail Team, at our new Marston Green Shop. 

As Shop Manager you will help and support the Retail Area Manager by developing, leading, and motivating your team of staff and volunteers, ensuring that sales and targets are achieved and surpassed; motivate your team to deliver fantastic customer service, meeting performance targets and working continually to improve the work of the Hospice.

The role will involve ensuring that stock is displayed well and is sorted correctly, ensuring the shop and stockroom is always kept clean and tidy.  You will actively encourage donations and saleable goods, and ensure stock is prepared for display/selling, ensuring all goods are appropriately sized and priced.

You will lead a team, developing and training of staff and volunteers, and be responsible for ensuring that appropriate rotas are in place to ensure the efficient running and income maximisation of the shop.

If this sounds like the role for you, then we’d love to receive your application.

Requirements:

· You will have significant retail experience, preferably within the Charity sector

· You will be able to demonstrate a commitment and passion for delivering and driving outstanding customer service. 

· You must be an effective communicator and have strong organisational skills as well as having experience of working with sales targets.

JOB TITLE:Communications Manager

RESPONSIBLE TO: Head of Operational Services

LOCATION:Head Office Manchester City Centre

HOURS: 22.5hrs (3 days) 

SALARY: £44,000 FTE/£26,4000 pro rata 

CLOSING DATE: 22nd September 2024

INTERVIEWS TAKING PLACE: 8th October at Manchester Head Office 

Please note we require a covering letter detailing how you feel you are able to deliver in the role. 

About UKROEd 

UKROEd Ltd is a private, not-for-profit company responsible for the delivery, management, and administration of the National Driver Offender Retraining Scheme (NDORS) on behalf of the Police service. It is also the operating company of the Road Safety Trust and is committed to the education and training of drivers who commit low level traffic offences.

UKROEd values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce. As such, all relevant applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 

Overview of the role 

UKROEd are looking for an experienced Communications Manager to join the Operations business area of the company.

 You will work closely with both our internal and external stakeholders to oversee the development and implementation of an impactful communications strategy to ensure that our messaging output is effective and in line with our overall corporate strategy.

Principal Duties and Responsibilities: 

• Act as the principal advisor to the senior leadership team on all areas of communication and engagement, including planned and unplanned issues. 

• Work alongside the UKROEd Crisis Communications Consultant to develop and deliver an annual communications plan that outlines the priority campaigns and communications projects to help the company deliver its corporate plans and financial strategy. 

• Work alongside the UKROEd Media Associate Consultant to manage and further develop the external communications service, including communication campaigns, reactive communications, media relations, digital, and design.

• Develop a unified company voice that aligns with our branding and values 

• Oversee UKROEd’s internal communication function and work with key business areas to implement effective internal communication and engagement strategies, which drive new ways of working and support wider transformation and cultural change across the organisation 

• Build and maintain relationships with our stakeholders and audiences, including internal and external stakeholders across course providers, police forces, the Road Safety Trust, local and central, government & Whitehall, statutory and non-statutory bodies, industry & business, road safety communities and other parties to establish strong working relationships. 

• Work with appointed associates on the organisation's external digital platforms, planning and managing the design, content, and production of all materials.

• Provide overall editorial control of communication processes to all key stakeholders 

• Continuously improve the delivery and effectiveness of campaigns and engagement activities by gathering intelligence through robust evaluation, and by reviewing procedures and practices, to drive the achievement of high-quality, impactful outcome 

• Support UKROEd in influencing external decision makers, including central government, regional government, and police forces nationally.

• Promote the interests of UKROEd regionally and nationally, establishing a a strong organisational profile to enhance its reputation, impact, and influence.

• Be accountable for the effective management of the company’s communications budgets to ensure measurable return on communications investment 

• Develop efficient communication protocols and policies for diverse scenarios or emergencies by engaging with executive management in drafting policies. 

                                                              COMMUNICATION MANAGER  

                                                                PERSON SPECIFICATION 

Qualifications  

Essential 

• Bachelor’s degree, or equally recognised professional qualification, in a relevant subject

• Member of the CIPR or relevant professional body 

• Evidence of continuing professional development 

Desirable 

• Master's degree in communications, Public Relations, Marketing, or a related field 

• Additional certifications in digital marketing, crisis communication, or stakeholder engagement. 

Experience  

Essential 
 

• Experience at a managerial level delivering strategic communications advice and leading communication and engagement initiatives within a complex organisation. 

• Demonstrated experience in managing organisational change and executing effective internal communication strategies. 

• Extensive experience utilising modern communication technologies and digital media platforms. 

• Strong capability in both short-term and long-term strategic planning, with the ability to anticipate and respond to evolving priorities and emerging issues. 

• Experience fostering cross-organisational collaborations and partnerships. 

• Deep understanding and management of brand development and its influence on stakeholder perception and engagement. 

• Experience providing strategic communications advice to senior leadership, including boards, committees, or executive panels. 

• Proven experience in developing and executing crisis communication strategies. 

Desirable 

• Experience engaging with national-level politicians and stakeholders to advance organisational objectives. 

• Background or knowledge of the not-for-profit sector. 

• Experience working within the road safety or transportation sector. 

Job Related Knowledge  

Essential 

• Excellent verbal, written and presentation communications skills with the ability to tailor messaging to diverse audiences 

• Strong critical thinking and political acumen in handling sensitive and complex issues. 

• In-depth knowledge of digital and social media strategies, tools, and best practices. 

• Proficiency in developing and implementing effective communication campaigns across multiple channels. 

• Solid understanding and commitment to equality, diversity, and inclusion principles. 

• Proficient in standard office software (e.g., Microsoft Word, Outlook, PowerPoint, SharePoint) and familiarity with content management systems. 

• Basic knowledge of media law, data protection regulations, and ethical considerations in communications. 

Desirable 

• Strong understanding of public affairs and advocacy strategies

• Familiarity with current policies and best practices in community engagement and public consultation. 

• Kknowledge of evaluation methodologies for assessing communication effectiveness and impact.

Skills and Aptitudes 

Essential 

• Proven leadership skills with the ability to work with, motivate, and develop high-performing, multidisciplinary teams 

• Demonstrated resilience and high motivation, and the ability to inspire these qualities in others 

• Strong strategic planning and organisational skills, with the ability to prioritise tasks and manage multiple projects efficiently 

• Excellent problem-solving and analytical skills to inform effective decision-making 

• Excellent communication and interpersonal skills, adept at influencing, persuading, and negotiating with a wide range of stakeholders. 

• Experienced in managing operational budgets, commissioning services, and overseeing contractual agreements 

• High levels of professionalism, integrity, and ethical standards, serving as a strong role model within the organisation 

• Ability to work collaboratively and effectively with senior managers, directors, and external partners. 

• Strong political awareness and sensitivity to navigate complex organisational and external environments. 

• Proficient management and leadership capabilities with a track record of delivering successful communication initiatives 

Desirable 

• Experience in measuring and evaluating the impact of communication strategies and campaigns. 

• Ability to use various content creation tools 

What You'll Do:

- Leadership and Prevention: Lead, inspire, and effectively deliver training including in house and open courses and the delivery of bespoke workshops in the local community.

- Innovation and Empowerment: Channel your passion into providing training and promoting training courses for S&G Mind. Empowering people to build confidence, understanding and resilience whilst supporting themselves or others with mental health needs

- Quality and Leadership: As a S&G Mind Mental Health Trainer, you will lead on collecting data and evaluation forms in relation to training delivery.

Why Join Us:

• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact. Together, we can build a brighter, healthier future for people in Swindon and Gloucestershire. Your leadership can make all the difference.

We are seeking an experienced candidate with a great understanding and knowledge of individual giving, who shows great leadership skills and the ability to collaborate across teams to maximise opportunities to achieve organisational growth.

The role will manage the Donor Acquisition Fundraiser and In-Memory Fundraiser and be responsible for the overall delivery of our individual giving strategy.

As the Individual Giving Manager, you will play a pivotal role in the planning and implementation of our individual giving programme of fundraising and activities, aimed at individuals. It will be the Individual Giving Manager’s responsibility to generate significant income through individual gifts, campaigns and appeals, regular giving, in memoriam giving, lottery and legacies, and to increase activity and income from these sources.

Your primary focus will be on recruiting new donors, retention through a gold standard supporter journey and income growth for these vital areas of fundraising, all while leading a dedicated team. You will be responsible for delivering innovative and creative appeals as well as supporting the fundraisers responsible for in-memory and donor acquisition to achieve their targets and objectives.

Individual Giving is a growing income stream for Birmingham Hospice, and this have been recognised by the Executive Team who are investing in this area, in particular regular giving and legacies.

If you are a focused and driven individual who enjoys creating new and exciting fundraising appeals and campaigns, then we want to hear from you, but more importantly you must have a passion for fundraising and hospice care and the ambition to grow income and increase donor recruitment and retention.

You will work across the fundraising department, in a culture of innovation and collaboration, to meet overall fundraising objectives.

If this sounds like the role for you then we’d love to receive your application!

It’s an exciting time to join us. Oakleaf has a proud history of helping people across Surrey who are suffering from mental ill health. The need for good mental health support is growing, as are our funding needs and ambitions. This newly created position of Relationship Fundraising Manager is an exciting opportunity to join a supportive and collaborative fundraising team as we look to develop major donor fundraising further.

The role will be responsible for overseeing all individual donor relationships, with a focus on major gifts. This includes developing and implementing a major donor strategy, as well as assisting the Head of Fundraising with corporate fundraising. You will be encouraged to use your experience and skills to shape the role, making a difference to the lives of hundreds of people attending Oakleaf every month for support.

Please refer to the attached Candidate Brief for more detailed information.

Position: Relationship Fundraising Manager

Responsible to: Head of Fundraising & Engagement

Location: Guildford, Surrey with hybrid working offered (min 40% office, 60% home as agreed); we will accommodate flexible working patterns wherever possible

Hours: 28-36 hours per week (36 hours is full time; part-time considered for the right applicant)

Salary: £32,000 – £34,000 FTE (dependent upon experience)

Annual leave and benefits:

• 32 days including public and statutory holidays. An additional day is added for each year worked (to a maximum of 4 days). Plus, an extra day off for your birthday!
• Cycle to work scheme
• Free parking
• Private medical insurance
• Employee Assistance Programme 
• Sick pay
• Discount eye tests 
• Work from home/flexible hours
• We are open to investment in training 

Key Responsibilities (a full list of responsibilities is listed in the Candidate Brief):

1. Manage recruitment, stewardship & retention of individual supporters with a goal of long-term financial support.
2. Develop & implement a major donor strategy alongside the Head of Fundraising, including building relationships with key donors.
3. Undertake tours of Oakleaf at our HQ or outreach venues to individual donors to show impact of giving.
4. Research, formulate introductions & approach new prospects.
5. Manage a communications plan for donors.
6. Achieve agreed fundraising targets.
7. Assist with corporate fundraising alongside the Head of Fundraising, including through attending networking events and supporting Oakleaf’s Mental Health Leaders Network.

Essential Criteria (a full list of essential and desirable criteria is listed in the Candidate Brief):

• At least two years’ experience in a charity/third sector fundraising position or similar
• Strong interpersonal and networking abilities; adept at building rapport quickly with people from a wide range of backgrounds
• Experience of building and managing a portfolio of both ongoing and new relationships
• Excellent written and verbal communication skills
• Experience of budgeting, forecasting and working towards financial targets
• An understanding of and empathy with the aims of Oakleaf & needs of its client group

We are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community, and we offer flexibility to assist employees with balancing work and other commitments. We are a Disability Confident employer.