Courses manager jobs
£37,000 to £44,000 per annum, subject to location
35 hours per week
Sheffield or London (home and office based)
Permanent
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity for an experienced research and insight professional to help shape how we use evidence to drive real and tangible change for people affected by breast cancer. With 1 in 7 women developing breast cancer in their lifetime, the insights you generate and coordinate will help us make impactful decisions that will help to change the course of breast cancer, and the lives of people affected.
Sitting in our impact, strategy and innovation team, you’ll play a key role in supporting major strategic programmes. You’ll have dedicated time to lead cross organisational discovery work, guide teams through what the evidence is telling us, and help turn insight into clear recommendations that support meaningful organisational change.
You’ll also support colleagues across the charity with their insight needs - joining the dots across teams, spotting gaps, sharing best practice, and helping build an organisational culture that confidently uses insight in everyday work.
Day to day, this means you might be leading on one of our core organisational insight products (like the Breast Cancer Compendium), coordinating evidence across teams, supporting commissioned research, or helping turn emerging insights into practical next steps. It’s a varied role, balancing longer-term strategic insight projects with timely responses to evolving needs.
About you
We’re looking for someone with strong experience in research and insight, confident working with different types of evidence - from data and literature to lived experience. You’ll be skilled at distilling complex information and turning it into clear, actionable insight that helps teams understand what to do next, and you’ll be comfortable using digital research tools – bringing curiosity about emerging technologies that can help us work more efficiently and inclusively.
You’ll enjoy working collaboratively with a wide range of colleagues across policy, influencing, public health, research, support services, nursing, and more. You should feel comfortable facilitating conversations, presenting evidence and findings to a range of audiences including senior stakeholders. You’ll help colleagues move from insight to action - supporting them to understand what the evidence means and how it should shape their decisions and strategies.
You’ll also be able to take a step back and look at the bigger picture - spotting patterns, identifying gaps and opportunities. You’ll play a central role in helping us strengthen our organisational insight culture, supporting teams to use evidence confidently in their day‑to‑day decisions. Most importantly, you’ll be motivated by the opportunity to use your expertise to make a real difference to people affected by breast cancer.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in any our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
Thursday 16 April at 9am
Interview date
Week commencing 4 May
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Are you an experienced Campaigner looking for a new opportunity? In this exciting new role, we are looking for a thoughtful and dynamic Campaigns Manager to join our Campaigns, Policy & Research team, with excellent experience of mobilising supporters, lobbying decision-makers and influencing policy change.
This is a newly created role with real scope to shape how we campaign, how we mobilise supporters, and how we deliver tangible change to improve the lives of the Armed Forces community. You’ll lead national campaigns that amplify lived experience, challenge and tackle disadvantage and inspire better provision — changing policies, influencing legislation and challenging decision-makers to ensure the voices of those who serve, and have served, their families, and the bereaved are heard where it matters most.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Key Responsibilities –
You’ll shape and lead RBL’s campaigning activity, working closely with colleagues across Policy, Public Affairs, Membership, Marketing & Communications and Services to deliver impactful, evidence-based campaigns.
· Leading compelling national and reactive campaigns that deliver real-world change.
· Developing creative, modern campaigning approaches across digital and in-person channels.
· Growing and energising RBL’s campaign supporter network.
· Using insight, evidence and lived experience to set clear campaigning priorities.
· Measuring, evaluating and communicating campaign impact.
· Building strong relationships with key stakeholders, coalitions and partners.
· Acting as a national spokesperson on campaigns when required.
· Line managing and supporting the Campaigns Engagement and Mobilisation Officer.
You’ll also work closely with local and devolved colleagues to ensure national campaigns resonate at every level and support the Head of Public Affairs & Campaigns with planning, budgeting and leadership.
You will either be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. However, for the right candidate with the appropriate skills and experience, we are open to considering a remote working arrangement.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



About Spear Bristol North West
Spear Bristol North West is a partnership between Spear Bristol Trust, St Andrew’s Church Avonmouth and Spear.
St Andrew’s Avonmouth
St Andrew’s Avonmouth is part of the Church of England, and their vision is to play their part in growing God's Kingdom in their local communities and beyond. They are part of the wider Avonside Mission Area which has a bold vision to bring about the social, cultural and spiritual transformation of their communities in partnership with Christ, through the power of the Holy Spirit. You can find out more at St Andrew's-St Peter's Church's website.
You would be employed by Spear Bristol Trust, working from St Andrew’s Avonmouth where Spear Bristol North West is a key missional activity. Prayer and worship are embedded into daily working practices, so there is an Occupational Requirement for applicants to be practicing Christians. The Spear team share a belief in a triune God, and we welcome applications from people of all denominations and expressions of Christianity. You are welcome to reach out to the Spear recruitment team to discuss this further before applying.
Key Information:
- Salary: £31,000 FTE
- Part-time, 4 days a week - Monday to Thursday
- 25 days annual leave plus bank holidays
- A DBS check will be requested in the event of a job offer
- The Spear Programme offers a rewarding opportunity to work with young people, but it requires a dedicated commitment. Due to the term-based nature of the programme (i.e. two consecutive 4-week programmes in autumn, spring and summer), we expect annual leave to be taken between, rather than during terms
Recruitment Process
Application Deadline: 22nd April 2026
Informal Call
Assessment and Interview Day: 28th April 2026
For more information please read through our Job Specification and Work with us pack.
If you require any reasonable adjustments as part of the recruitment process, please let us know.
Person Specification
- An active Christian, dedicated to representing the values of Spear and St Andrew’s Avonmouth. A commitment to grow and learn spiritually and as a Christian leader.
- Passion for social justice, especially supporting young people in employment or education
- A dynamic and engaging individual with an enthusiasm for and experience of group and 1-1 coaching and training.
- An entrepreneurial and ambitious individual who enjoys starting new projects, works well under pressure and can translate ideas into practice with creativity.
- Self-motivated with strong leadership, management and organisational skills with the ability to exercise initiative and prioritise workload.
- Excellent communication and interpersonal skills, high emotional intelligence, and a sense of fun!
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Poppy Appeal Manager – London Poppy Day & Partnerships
Location: London Bridge, Hybrid 2 Days
Contract Type: Permanent
Hours: 35 hours per week
Salary: £33,622 to £36,863 per annum (Inclusive of London Supplement)
This is a standout opportunity to play a key role in delivering one of the UK’s most recognisable and impactful fundraising events. As Poppy Appeal Manager for London Poppy Day & Partnerships, you’ll take ownership of the planning and delivery of a large-scale, high-profile event that brings together volunteers, partners and supporters across the capital. You’ll be at the centre of it all turning plans into reality and ensuring the day runs seamlessly, while delivering a meaningful experience that drives both income and impact.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We’re looking for someone who is highly organised, detail-focused and confident managing complex projects with multiple moving parts. You’ll be comfortable overseeing logistics, suppliers, stock and stakeholder coordination, all while working to clear KPIs and timelines. Just as importantly, you’ll bring a commercial mindset using data and insight to evaluate success, identify improvements and maximise return. If you thrive in a fast-paced environment and can stay calm under pressure, this role will play to your strengths.
You’ll also be a strong relationship builder, able to engage and influence a wide range of people from internal teams and volunteers to corporate partners and suppliers. Creating a positive, well-supported experience for everyone involved will be a key part of your role, alongside developing partnerships that strengthen and grow the Poppy Appeal. This is a hands on role where no two days are the same, ideal for someone who takes ownership, enjoys problem solving and is motivated by delivering something that truly makes a difference.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. This role also requires travel to our Aylesford, Kent warehouse. This will be counted as your working day in the office that week. Please be aware a full UK driving licence is required for this role.
At the Royal British Legion, we know the importance of flexibility, so we offer options like our 9-day fortnight while also considering other flexible working arrangements to suit your needs. We want you to feel supported in balancing work with life’s other joys!
Employee benefits include -
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
Are you a creative and user-centred Learning Designer with a passion for education? Do you want to make a real impact in the medical field by creating world-class digital learning courses for doctors?
RCR Learning supports radiologists and clinical oncologists’ professional development throughout their career – whenever and however they practice. We design, develop and deliver innovative learning products that respond to the real challenges of clinical practice. We’re building a world-class digital learning library of high quality, engaging courses which meet our members’ needs.
The Royal College of Radiologists (RCR) is looking for a Digital Learning Designer to join our dynamic RCR Learning team. You’ll collaborate with subject matter experts and RCR Learning colleagues to design and develop visually engaging, interactive online learning resources that support doctors throughout their careers.
What you’ll do:
Design & develop digital learning
- Work with SMEs to design, test and evaluate interactive online learning courses.
- Create engaging multimedia assets including graphics, animations, videos and templates.
- Develop storyboards and scripts, offering technical and creative input.
- Communicate design ideas clearly and contribute innovative approaches.
- Ensure all content meets RCR brand, accessibility and quality standards.
- Manage multiple projects, deadlines and deliverables.
Support & improve our digital learning offer
- Identify improvements to the LMS, analytics and user experience.
- Support project workflows and operational processes across the Learning team.
- Monitor delegated budgets and contribute to annual content reviews.
Innovate & stay up to date
- Keep informed on best practice in digital learning, pedagogy and accessibility.
- Evaluate new tools and platforms to enhance our learning offer.
- Support marketing with insights into user engagement and standout content.
What you’ll need:
- Extensive experience applying educational and instructional design principles to high quality digital learning.
- Proficiency in key digital learning authoring tools (e.g., Storyline, Rise 360, Synthesia, Canva).
- Strong visual design skills, ideally with experience using Adobe Creative Suite.
- Experience creating engaging digital and video based visual assets.
- Knowledge of accessibility standards (e.g., WCAG), copyright, GDPR and other relevant legislation.
- Ability to collaborate confidently with SMEs and internal stakeholders.
- Experience designing interactive learning exercises such as branching scenarios (desirable).
- Experience working with doctors, academics or medical professionals (desirable).
If you're excited about using your design skills to support healthcare professionals and improve patient care, we’d love to hear from you.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
We are looking for a Core Operations Assistant to join the Swindon and Gloucestesershire Mind team to provide day-to-day administrative support for core services and function within Swindon & Gloucestershire Mind, including supporting the Management Team and Senior Leadership Team.
Key responsibilities include:
• To effectively support all administrative arrangements and support as required by the CEO, Senior Leadership Team and Management Team.
• To undertake research and ad-hoc projects as needs arise or other duties may from time to time be necessary, that are compatible with the nature and grade of tis post.
• To be responsible for the inventory of hardware and systems.
• To be responsible for overseeing general correspondence as agreed with Senior Leadership Team, including but not limited to correspondence in relation to Recruitment and general enquiries not related to mental health support.
• To support with invoicing and managing correspondence from the Finance Inbox.
• To support with overseeing general equipment needs for all teams and take necessary actions as agreed with service managers.
• To be responsible for the administration of organizing Swindon & Gloucestershire Mind’s AGM, sending out invitations and logging responses.
• To support with the management of utilities contracts across core services and reviewing the efficiency and costs of each contract.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.



The client requests no contact from agencies or media sales.
About BIG Alliance
BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. 43% of children are growing up in poverty, one if the highest rates in the country, and Islington is the 6th most deprived out of 32 London boroughs.
Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members. It is a partnership between, East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years, Macquarie Group – principal funder and founder, and Islington Giving - funder and founder. To date, BIG Alliance has placed more than 16,000 business professionals into volunteering opportunities within over 700 community organisations, schools, colleges and universities.
ELBA has an excellent employee benefits package including generous leave, flexible balance between working from home and the office, BUPA health cashplan; enhanced maternity and paternity pay; an active wellbeing and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an Employee Assistance Helpline. including access to free accredited courses up to degree and post-graduate level.
Purpose of the job
The main purpose of the job is to facilitate development and delivery of the BIG Alliance’s skills-based volunteering programme, which utilises the skills, experience and sector-specific expertise of employees within our business partners to support Islington’s community organisations and residents.
Our skilled volunteers are placed with a community partner or beneficiary either individually or join one of our annual programmes which include: CoRe (Community Resourcing), Board Builders, Leaders in Partnership and Time to Talk. Over 3,000 employees have been placed as skilled volunteers through BIG Alliance since 2012 providing expertise in law, finance, IT, HR, and marketing and communications to name just a few.
The postholder will be responsible for the successful delivery of various aspects of this programme, delivering exciting, innovative employer supported volunteering projects that meet the expectations of specific corporate supporters, and the needs of the community with key geographical focus in Islington.
Job Description
Main duties
• Collaborate closely with community partners, corporate partners and BIG team to understand community needs and design appropriate employee volunteering activities to address these needs
• Develop relationships and effective partnerships with key stakeholders in the community including the local authority and community infrastructure support organisations to maximise the impact of BIG Alliance’s work.
• Support the delivery of all business skills activity and the wider BIG Alliance programmes.
• Proactively market volunteering programmes to BIG Alliance corporate partners.
• Source, place and manage cohorts of corporate volunteers in line with business plan and project targets.
• Develop effective working relationships with community affairs team with BIG Alliance corporate partners, ensuring that these companies are supported to develop employee volunteering and other initiatives that meet their targets, priorities and strategies.
• Implement effective evaluation and impact measurement tools in line with BIG Alliance corporate partner requirements, ensuring that evaluation informs best practise to ensure continuous improvement.
• Work on any projects with BIG Alliance, as and when required.
General
• Use BIG Alliance’s internal systems to maintain records and report progress, including due diligence and volunteer recording via Salesforce
• Ensure that effective project management systems for monitoring and evaluation are in place and keep detailed records.
• Proactively generate case studies, news articles, photos and social media content to promote the work of BIG Alliance in line with BIG Alliance communication targets and protocols.
• Collaborate with other BIG Alliance colleagues on projects where appropriate and contribute to the development of BIG Alliance/ELBA as an organisation overall.
• Adhere to and implement policies, including equal opportunities and health and safety.
• Undertake any other reasonable duties as requested by your line manager.
ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications.
Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.
A thriving Islington that’s equal for all.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote (UK only) or Hybrid (Brighton/Sussex)
Salary: £35,787 (pro rata), 4 days £28,629.60 (actual) plus statutory pension contributions
Hours: Part-time, 30 hours a week
Contract: 12 month contract, with the intention to renew if the role makes a positive impact
Start: As soon as possible
Who we are:
Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.
About the role:
We are seeking a highly organised and driven Project and Operations Manager to help streamline processes, deliver key initiatives, and support our continued growth in our Training team. In this role, you will bring together complex communications, requests, and ideas, translating them into clear plans, structured workflows, and effective processes that ensure the successful delivery of multiple projects. You will combine strong planning and organisational expertise with a practical, hands-on approach to implementation. Comfortable managing competing priorities, you will remain flexible and adaptable, responding effectively to unforeseen challenges while keeping projects on track.
Your excellent communication skills will set you apart. You will be an active listener who can clearly convey ideas, build alignment, and confidently influence colleagues, stakeholders, and external partners. With a strong business mindset and a passion for operational excellence, you will play a key role in ensuring both projects and day-to-day operations run smoothly.
This is a highly rewarding role with significant real-world impact. Candidates should demonstrate resilience, as the role involves remote working, engaging with complex subject matter, operating in a fast-paced environment, and managing multiple priorities. You will also be responsible for overseeing the simultaneous delivery of multiple training courses, requiring flexibility, strong organisation, and the ability to multitask effectively. You will be working in close collaboration and guided by the Training Manager and senior leadership staff.
Your welfare is the utmost priority; before applying, please consider carefully whether the demands and requirements of the role and subject matter could impact your wellbeing.
Main Duties and Responsibilities:
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Lead the project management of all training programmes and services, ensuring effective planning, coordination, delivery, evaluation, and reporting
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Provide day-to-day coordination and effective leadership, including clear direction and support to the training team (currently three reports)
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Oversee all aspects of contract delivery, including project planning, timelines, budget management, communications, and reporting to clients, partners and internal teams
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Manage and maintain updates of a training calendar identifying activity, allocating trainers to training courses to ensure quality delivery of courses
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Working with managers and team in Training, oversee the Assistant Trainers (freelance trainers) communications, allocations, contracts, feedback and allocation of work
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Build, develop, and maintain strong relationships with external partners and clients, ensuring all interactions reflect the strategic direction and protect the reputation of the charity
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Work collaboratively with internal and external stakeholders, using strong negotiation and influencing skills to ensure projects are delivered on time, within budget, and to a high standard
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Monitor and report on project progress and performance, ensuring the efficient and effective delivery of all training activities and identifying and raising risks or issues early
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Working with managers in Finance and Training, set realistic targets, manage budgets, cross-checking invoices, and capacity, and track project performance against agreed KPIs
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Support quality assurance across training programmes, including accreditation requirements, reviewing and proofreading materials, adherence to brand, copyright and maintaining high standards of training materials
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Working with managers in Marketing and Training. oversee and provide reports on training evaluation data and feedback to identify trends, risks, and opportunities for improvement
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Working collaboratively with the Marketing team to ensure a consistent flow of content to promote the courses, such as upcoming training, feedback quotes and data, website updates, training videos and raising courses that align with campaigns
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Working with managers in Communications, implement improvements to systems, processes, and workflows to enhance operational efficiency and the client experience from initial enquiry through to evaluation
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Support the growth of the organisation’s training offer by identifying and assessing opportunities for new partnerships, services, and income generation
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Maintain oversight of the effective and consistent use of operational systems and platforms across the team (such as Salesforce, Eventbrite, SurveyMonkey, Monday), recommending improvements where appropriate
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Working across the training team, ensure activities comply with relevant policies and regulations, including health and safety, safeguarding, suicide prevention, and ethical standards
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Undertake additional duties as required to improve the function of the Training team, as directed by your line manager.
To succeed and thrive in this role, you will be:
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Confident, adaptable, and highly organised, with exceptional attention to detail
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Eager to learn and develop, welcoming guidance and feedback from senior managers to continually improve
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Hands-on and comfortable engaging with operational detail, while maintaining a strategic mindset
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Proactive and solutions-focused, able to suggest improvements and independently resolve challenges when needed
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Able to prioritise your own workload and that of your team
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Reliable in meeting deadlines and maintaining consistently high standards of work
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Skilled at communicating tasks clearly to project teams effectively and efficiently, with the ability to adapt communication styles to suit a range of audiences
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Comfortable working in a fast-paced training delivery environment, able to prioritise effectively and manage multiple responsibilities
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Ability to work independently and collaboratively adapting to rapidly changing needs and working flexibly across multiple projects
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Self-motivated and capable of working independently and remotely, while also contributing positively as part of a team
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Willing to act as a brand ambassador and consider and raise any risks to the charity’s reputation and profile within Training activity
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Represent Grassroots Suicide Prevention on external groups and promote our services and expertise
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Willingness to travel occasionally if required
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Passionate about your part in delivering high-quality online and in-person training courses that help save lives.
Essential Skills and Experience:
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A recognised project management qualification or equivalent practical experience
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Proven experience managing multiple projects simultaneously, delivering them from initiation through to completion across cross-functional teams
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Strong ability to analyse quantitative and qualitative data, identify risks, and recognise emerging trends to inform decision-making
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Experience writing high-quality reports for clients, clearly demonstrating project progress, outcomes, and impact
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Demonstrated ability to lead, manage, and motivate teams, fostering collaboration and high performance
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Highly self-motivated and resilient, with the ability to work effectively in a remote or distributed environment
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Evidence of developing and improving processes and procedures to increase organisational efficiency and effectiveness
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Advanced working knowledge of Microsoft Office, Microsoft Teams, Zoom, CRM systems, and email marketing platforms
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Proven experience building and maintaining strong relationships with colleagues, clients, and key stakeholders
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Strong negotiation, influencing, and diplomacy skills, with a track record of achieving positive outcomes, including growing client engagement
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Experience representing and communicating with senior stakeholders and decision-makers internally and externally
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Experience in operational, financial, and business planning, including budget management and monitoring
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Understanding of accessible communications, brand consistency, key messaging, and reputation management
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Commitment to safeguarding, confidentiality, and ethical practice.
Desirable Skills and Experience:
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Project management experience within teaching and learning environments, including e-learning development or delivery
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Understanding of quality assurance processes, including reviewing and maintaining training or educational materials
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Experience using AI tools responsibly and effectively, with awareness of both the opportunities and potential risks
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Experience working in the non-profit or charitable sector
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Experience collaborating with a diverse range of clients, such as non-profit organisations, county councils, corporate organisations, and the Civil Service
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Knowledge or experience in health and social care, mental health, or suicide prevention
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Experience with design principles and accessibility in communications, ensuring materials are inclusive and user-friendly
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Familiarity with platforms such as Eventbrite, Salesforce, SurveyMonkey, Mailchimp
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Awareness of marketing and promoting training courses
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Experience conducting competitor research and analysing data to inform improvements and decision-making.
Why Grassroots Suicide Prevention:
GSP is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience, and knowledge, ensuring all applicants are treated fairly.
Our employee benefits include:
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Hybrid/Flexible working – we offer our team a split of home and office working, or fully remote working in some roles
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Health Cash Plan and employee assistant programme offering a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support
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Learning and development opportunities
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A creative, friendly and collaborative culture.
Please note that we are looking for a start as soon as possible, so the selection process begins immediately and will close when we fill the post with the right person.
GSP is in a period of transition and development, and the post holder should be aware that their Job Description and line management may evolve to meet the future needs of the charity.
We empower people to help save lives from suicide through connecting, educating, and campaigning nationally.



Together for Short Lives is looking for a driven and creative Business Development Manager to develop and secure high‑value corporate partnerships that will help transform the lives of seriously ill children and their families. You’ll lead our business development strategy, build a strong pipeline of opportunities, and develop lasting relationships with prospective and existing supporters.
If you’re collaborative, tenacious and passionate about making a real impact in children’s palliative care, we’d love to hear from you.
Full‑time 1 year FTC | Hybrid (UK‑wide with travel to our Bristol Office) | £42,000
Purpose of role
The Business Development Manager will lead our efforts to secure high-profile, high-value partnerships with corporate organisations that will generate vital income for children's palliative care. Securing new partnerships and growing our income requires exceptional collaboration skills; a driven, tenacious and resourceful nature; innovation and creativity; and a passionate determination to make a difference to the lives of children and families across the UK.
The main objectives are as follows:
- Secure new corporate partnerships raising funds to support Together for Short Lives’ direct work, and our National Fundraising Scheme (raising funds on behalf of the UK’s children’s hospices).
- Develop and deliver a business development strategy, including prospect research, managing a robust pipeline of opportunities, and developing a diverse range of business development products.
- Manage and develop relationships with a portfolio of individual contacts and organisations, including prospective and existing supporters.
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Basics
Our training programme is growing and we need someone to own it — not follow our process, but develop it further. That means new courses, an institutional offer, and growing the number of people we reach. You'll be shaping how the sector learns to communicate and building something with a real community behind it.
About us
Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision-maker. That’s where we come in.
Our training program – including courses like Communicate to Persuade and Generative AI for Policy Communicators – is a key part of how we help the sector get their ideas unstuck. We want to grow this offer, but we need someone to own the engine behind it. You can find out more about our courses on our website.
The role
As Training Programme Lead, you will be responsible for:
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Growth: Owning the programme's growth strategy, including building an institutional offer for think tanks, foundations, funders, and NGOs.
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Marketing: Running the promotion of our public courses across social channels and professional networks to hit recruitment targets.
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Operations: Managing the student journey, from onboarding and payments to platform management (LMS).
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Development: Working with our course leaders to spot new opportunities and expand what we offer.
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Community: Keeping our alumni community engaged and supported alongside the wider team.
This is a 2 day per week commitment (with opportunity to increase the time as the programme grows).
Who you are
You’ll be someone who knows the world of foundations and non-profits well, you’ve probably worked in a few. Ideally, you’ve got a sense of the kinds of skills that these organisations need to develop (and that a communications consultancy could train on). You’ll also be comfortable in a marketing and sales context, able to argue why an organisation should invest in our training platform, and what benefit it will provide to them.
You will be:
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Intellectually curious: You care about how ideas impact the world
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Commercially minded: You have experience in business development or selling professional services
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A self-starter: You can take a brief and run with it with very little hand-holding
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Facilitation experience: You've run workshops or trainings before and can hold a room.
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Marketing expertise: You understand how to promote a programme, how to build an audience across professional networks, and when to bring in additional expertise (e.g. SEO, PPC specialists)
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Tech-literate: You’re comfortable managing digital platforms, payments, and comms tools. Experience with Howspace is an advantage.
Interested?
If this sounds like you, please send us your CV (no more than 2 pages), your LinkedIn profile and a couple of paragraphs on how you would approach growing our training offer for institutions.
Things to note:
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You need to have the right to work in the already - we cannot sponsor visas for this role.
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We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page).
Content at Unifrog
Whether we are communicating through images, video or text, we always try to be straightforward, honest, and to show respect for the people with whom we are communicating.
Clear communication is particularly important for us because our mission is to level the playing field when it comes to access to opportunities, and a big part of this effort is fair and straightforward access to information. It’s also important for us to be fun, while not talking down to young people.
Over the last few years, we have created hundreds of videos aimed at students and teachers.
Our video content helps young people make informed decisions about their future. This includes Careers Library profiles featuring professionals discussing their jobs, Subject Library profiles where university students share insights into their studies, and Employer and University profiles offering a glimpse into these organisations. We also produce course videos for online learning as well as internal marketing content.
What you’ll do
As Post Production Manager, you will oversee the Video Team’s post-production operations and line-manage our Video Editors (1 x Video Editor and 2 x Junior Video Editors). You will lead the team in delivering high-quality video content for our platform, ensuring all output meets our editorial standards. You will manage the post-production workflow, support wider projects across the Video Team, and contribute hands-on to editing a variety of videos for the platform.
Your key responsibilities:
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Assign post-production tasks to Video Editors and Junior Video Editors, manage the edit schedule, set deadlines, and sign off on edits that meet our high standards. Guide, mentor, and develop team members in editing skills and post-production workflows.
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Manage key deliverables from organising footage on Dropbox to ensuring projects are live on the platform.
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Manage a diverse range of video content, ensuring stakeholder input is considered while maintaining high editorial and production standards.
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Review videos and provide constructive feedback to develop editors and maintain quality.
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Ensure videos are on the platform and meet a high standard of quality.
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Act as the point of contact for external partners and account teams regarding exported projects, handling any technical queries.
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Edit videos, create engaging animations and Motion Graphics (Motion GFX) in After Effects and Premiere Pro, and develop MOGRT templates for editable projects.
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Ensure brand guidelines are adhered to by all editors and inform them of any changes.
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Guide and mentor other team members in editing skills and post-production workflows.
Working together
You’ll work closely with Unifrog’s Content team, line-manage video editors and collaborate closely with directors and producers in the video team. You will also work with staff on our partner-facing teams, as well as with external partners where necessary.
You will be managed by our Head of Video.
What we’re looking for
Leadership and management
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Proven line management experience, with the ability to lead, inspire and motivate a team.
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Communicates clearly and effectively, setting expectations and supporting team members through regular check-ins, performance conversations, and ongoing development.
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Provides specific, constructive feedback and creates a positive, supportive environment that promotes well-being and professional growth.
Organisation and strategic skills
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Strong organisational and project management skills, with the ability to manage multiple projects simultaneously and ensure deadlines and lead times are consistently met.
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Able to plan, prioritise and coordinate the team’s editing schedule, assigning work effectively and monitoring progress.
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Confident decision-maker, able to navigate competing priorities and adapt to changing demands in a fast-paced environment.
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Proactive in evaluating and improving post-production workflows to increase efficiency, productivity, and content quality.
Communication
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Reviews and signs off edits, providing clear, actionable feedback to improve current and future work.
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Strong professional communication skills, with the ability to work effectively with internal teams and external partners.
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Collaborative in approach, working closely with Higher Education, Employer, and Marketing teams to align video content with strategic goals.
Video editing skills
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Strong working knowledge of Adobe Premiere Pro and Adobe After Effects, including creating motion graphics animations.
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Solid understanding of storytelling and pacing to create engaging, audience-focused edits.
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Capable of handling sound design, colour grading, and other technical aspects to deliver polished final outputs.
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Deep understanding of editing tools and technical workflows to support high-quality delivery and efficient team output.
Creative and editorial excellence
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Strong editorial judgement and attention to detail, ensuring all content meets high standards in storytelling, technical quality, and visual aesthetics.
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Oversees and maintains quality across all edits, ensuring consistency with brand guidelines and platform requirements.
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Up-to-date with video trends, audience expectations, and post-production best practices, using this knowledge to guide the team in producing engaging, high-quality content.
Media management
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Able to organise and manage media files efficiently, maintaining clear structures and consistency across projects.
This role is perfect for someone who’s passionate, motivated, and thrives in a dynamic environment. You’ll enjoy balancing multiple responsibilities while ensuring creative output aligns with Unifrog’s mission and objectives. If you bring a strong technical foundation, leadership experience, and a knack for creative innovation, we’d be excited to hear from you.
Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£42,500 - £44,500 per annum, depending on experience (Grade C).
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Full-time.
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Work remotely from the UK or in our London or Edinburgh office.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday.
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Start date: as soon as possible, though we will be flexible for the right candidates.
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If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact our Recruitment Lead (details on our jobs page).
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We can only consider candidates who have the right to work in the UK.
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This position is advertised as ‘Post Production Manager’, though internally it will be referred to as ‘Post Production Team Lead’ to better align with Unifrog job titles.
Application process
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Deadline: 10:00am (BST) on Friday 10th April 2026.
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Stage 1: Application form (~1 hour) ✍️
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Visit our website to upload your CV and complete the questions and tasks below.
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Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
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With reference to examples of your recent experience, what skills and qualities do you have that make you an effective line manager? (250 words)
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Post a link (WeTransfer, Dropbox, Google Drive or similar) to up to 3 examples of your best work.
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Across these examples, you should show off your skills in editing, specifically interview-style videos and motion graphics. If you were working with others to create this work, please explain what you did.
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From the examples/showreel you have shared, tell us about one of the projects or pieces of work which you are particularly proud of. What actions did you take to make sure it was successful? (250 words)
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Stage 2: Task (2 hours)
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For the next stage of the application process, we’ll ask you to provide feedback on a video and be given a scenario question. We will send you instructions if you are successful in the first application stage. We will be scheduling these tasks after the application deadline.
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Stage 3: Video call interview (1 hour)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)
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Video call interviews will be held w/c 27th April 2026.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
The client requests no contact from agencies or media sales.
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee an expanding network of peer programs and staff in London.
Experience of healthcare working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across London. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of separate projects.
This post also involves regular liaison with external partners across the region, including key stakeholders such as Operational Delivery Network (ODN) managers for each area, alongside senior NHS colleagues, drug and alcohol services etc.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Are you passionate about creating meaningful volunteer experiences and strengthening how volunteers are supported and managed?
Do you enjoy supporting and developing volunteer leaders, helping them build confidence in leading volunteers and supporting strong volunteer relationships?
Are you able to use volunteer feedback, insight, data and best practice to develop innovative approaches that improve volunteer retention, engagement and support, helping shape the future of volunteering at Samaritans?
Samaritans is looking for a dedicated Volunteer Experience Advisor to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.
About the Role
Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.
You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.
About the Role
Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.
You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.
Contract terms
- £30,000 - £35,000 per annum
- Permanent
- Full time (35 hours per week)
- Hybrid working: Linked to our Ewell (Surrey) office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
- We are passionate about flexible working, talk to us about your preferences
What you’ll be doing
- Providing expert advice and guidance to branches and regions on all volunteer management matters.
- Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
- Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
- Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
- Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
- Contributing to the development and refinement of volunteer policies, processes and guidance.
- Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
- Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
- Working collaboratively with colleagues and stakeholders across the organisation.
You’ll ideally bring:
- Experience working with or supporting volunteer, or advising on people related matters.
- Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
- The ability to exercise sound judgement and take a balanced, proportionate approach.
- Excellent written and verbal communication skills
- Strong project management experience, including the development and delivery or improvement focused initiatives.
- A proactive, solutions focused and improvement-oriented mindset
- Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
- Experience of providing advice, training or support on volunteering matters.
- Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
- Report writing and presentation skills.
- Experience in prioritising workloads and working to deadlines with speed and accuracy.
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
Applications close: Thursday 16th April @ 09:00am
Interviews: w/c 27th April
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
TPP Recruitment is supporting a well-established, mission-led organisation to recruit a Training Team Manager to oversee the delivery of high-quality workplace training across a dispersed geographical area.
This is a people-focused leadership role where you will manage and develop a team of trainers, ensuring training is delivered to a consistently high standard, on time and in a cost-effective way.
Details
- Salary: £27,795 per annum
- Location: East Anglia (Cambridgeshire or Norwich)
- Full UK driving licence and access to your own vehicle are essential
- Working Pattern: Full time, 35 hours per week
- Working arrangements: Field based with regional travel
- Contract: Full-time, permanent
- Additional benefits:
- Opportunity to lead and develop a large, dispersed training team
- Meaningful work that contributes to public benefit and community outcomes
- Supportive management environment with a strong focus on values and quality
- Professional development and learning opportunities
About the Organisation
This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
About the Role
As Training Team Manager, you will be responsible for the operational leadership of a regional training team, ensuring courses are delivered effectively across multiple locations.
You will line manage Lead Trainers, Trainers, Trainees and Apprentices, embedding a strong performance culture while supporting team development. You will also act as a key point of contact for training delivery in your region, working closely with internal teams and external customers to resolve issues and continuously improve services.
This role requires regular travel across Cambridgeshire or the Norwich region, therefore a full UK driving licence and access to your own vehicle are essential.
Key Responsibilities
- Line manage and develop a team of trainers, including recruitment, induction, performance management and ongoing development
- Embed a structured performance management culture, including regular one-to-ones, reviews and team meetings
- Ensure the professional delivery of training courses across multiple sites, coordinating logistics, venues, resources and people
- Maintain high standards of quality, health and safety, and compliance across all training activity
- Act as the local management lead for training delivery, resolving issues and supporting customer relationships
- Monitor budgets, contribute to business planning and provide regular performance reports
- Work as part of the wider management team to improve efficiency, quality and customer confidence
- Champion organisational values and contribute positively to the organisation’s mission
Skills / Experience Required
- Experience in a leadership or management role, ideally within training, education or a regulated environment
- Proven ability to manage and motivate a dispersed team
- Experience developing and supporting people to perform at their best
- Strong communication skills with the ability to work effectively with a wide range of stakeholders
- Confidence working independently, managing priorities and solving problems
- Competent IT skills, including Microsoft Office
- Willingness to work flexibly, including travel and occasional unsociable hours
To Apply
- If you are an experienced people manager with a passion for high-quality training delivery and are comfortable working across a geographically dispersed area, we would love to hear from you!
- Application is by CV only – no covering letter required.
Deadline for Applications
- Applications will be reviewed on a rolling basis, so early applications are encouraged.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an Operations Manager to take ownership of the systems and outcomes that allow hundreds of students to learn each week - from how enquiries become enrolments, to how teaching schedules are organised across venues and schools, and how families experience the service day-to-day.
You will be responsible not just for managing these areas, but for the results they produce. You will work alongside a small team, while taking primary responsibility for how this area of the organisation operates.
Greenwich Music School is a charity providing high-quality music education for children and adults across South East London and online. Founded and led by musicians, we have grown steadily by combining strong teaching with a thoughtful and well-organised experience for students and families. Each week hundreds of students learn with our teachers in venues, partner schools and online.
As we grow our school-based provision, we are continuing to improve how the organisation works - simplifying processes, strengthening how we support teachers, and making progress and communication clearer for students and families.
You will work closely with the CEO and Principal, but day-to-day you will manage your own priorities and move work forward independently.
How the role works day-to-day
• Much of this role is carried out independently, often working remotely or on your own
• You will be responsible for managing your time and priorities without close day-to-day supervision
• Much of the work is practical and operational, focused on making day-to-day systems run clearly and efficiently.
• There is regular communication with the CEO, Principal and wider team, but the role does not involve a shared office environment
• You will need to be comfortable working in this way over extended periods
What you will be responsible for:
Student journey and communication
• Own day-to-day communication with parents through our support inbox and ticketing system
• Ensure enquiries and issues are handled promptly and clearly
• Work with a colleague to resolve queries efficiently
• Maintain a consistently high standard of written communication with families
Scheduling and capacity
• Manage teaching schedules across venues and partner schools
• Ensure teaching capacity is used effectively
• Identify and fill gaps in timetables
• Maintain accurate scheduling data in our booking platform
Enrolment and conversion
• Monitor enquiries and take practical steps to improve enquiry-to-enrolment conversion
• Ensure families are guided clearly towards appropriate lessons or courses
• Reduce unnecessary delays between enquiry and enrolment
Operational systems
• Develop and maintain clear processes and SOPs
• Improve how we use templates, saved replies and automation tools
• Simplify processes where possible, reducing unnecessary steps and communication
Operational insight
• Track and report key metrics such as capacity, enrolment and retention
• Spot patterns in enquiries, withdrawals or complaints
• Work with the leadership team to improve systems over time
This role suits someone who
• enjoys taking ownership of how things work in a small organisation
• looks for ways to simplify systems and reduce unnecessary friction
• thinks carefully about the experience for students, parents, teachers and colleagues
• focuses on the most important improvements rather than trying to do everything
• is comfortable keeping things running while building and improving systems at the same time
• writes clearly and thoughtfully, even in difficult situations
This role may not suit someone who
• prefers highly structured environments with established systems already in place
• is looking for a primarily strategic or managerial role rather than hands-on operational work
• prefers working in a busy office environment with constant interaction
• finds working independently or managing multiple priorities without close supervision challenging
What we are looking for
You might currently work in operations, programme management or service delivery in a small organisation. The key thing is that you are comfortable taking ownership of outcomes and improving processes over time.
Strong candidates typically:
• write clearly and calmly, even in difficult situations
• enjoy improving systems and reducing recurring problems
• are comfortable working independently and taking responsibility for their work
• pay close attention to detail while keeping sight of the bigger picture
• communicate clearly with colleagues and move work forward without needing constant supervision
Experience in education is welcome but not essential.
What success looks like
Within the first year:
• teaching capacity across venues and schools is actively managed and well utilised
• enquiries convert more consistently into enrolments
• operational processes are documented and working reliably
• written communication with families is clear and supportive
• the organisation runs smoothly day-to-day, with the CEO and Principal spending less time on reactive operational matters
Our mission is to enable creative, artistic and personal growth through music education, for the people of Greenwich and surrounding areas.



The client requests no contact from agencies or media sales.