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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Programmes Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Safe Ground Programmes Manager
Location: Based within HMP Forest Bank, Manchester. Step Free access is not available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Hybrid working is permitted with an option of up to 2 days working from home when appropriate.
Salary: £36,000
Shift Pattern: 37.5 hours per week Monday to Friday 07:30 - 17:30. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.
About the Role
We are seeking a Safe Ground Programmes Manager to lead our newest family service based in HMP Forest Bank. This is an ideal opportunity if you are seeking a hands on role within a prison setting, are confident working in complex environments, and want to create meaningful change within punitive systems. You will lead a multidisciplinary team delivering high quality, therapeutically informed, arts-based work with men in prison and their families. You will work directly with participants to deliver structured group programmes and provide relational, anti-shame, anti-punitive support in a custodial environment.
In this role, you will support the leadership of the service, providing line management and oversight to ensure high quality delivery for our participants. The team delivers our NFI‑approved national programmes, Fathers Inside and Man Up, designs bespoke visits and family interventions, and develops a new, dynamic counselling provision. The role requires leadership experience managing a diverse team, with line management responsibilities to support, enable, and empower staff to deliver high‑quality support to participants and their families. You will work closely with prison and Sodexo colleagues, as well as internal SIG teams, to ensure innovative, safe, anti‑punitive service delivery.
Key Responsibilities Include:
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Line management and leadership of a small team, offering guidance and support throughout the employee lifecycle, and fostering a supportive leadership culture focused on staff wellbeing, learning and development
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Encourage productivity, engagement, and wellbeing through regular check-ins, training, meetings and supervisions
- Support day-to-day running of the service and programme delivery
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Ensure high-quality facilitation and counselling, and consistent participant engagement
- Monitor performance, reporting and KPI delivery
- Ensure risk management and compliance processes are followed
- Maintain quality standards in line with Safe Ground and NFI requirements
- Coordinate programme schedules, logistics, and delivery cycles
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Build effective working relationships with prison staff and partners that promote anti-shame, anti-punitive practice
Why work with Safe Ground Prisons?
At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame.
Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more? Follow this link!
Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance.
About You
This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity, and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances that have led to them being imprisoned.
We’re seeking someone who has a genuine passion for making a difference to lives and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals and as a team, whilst providing practical solutions to challenges that arise. You will be knowledgeable about the criminal justice system and have experience of delivering programmes within custodial or complex environments. We’re looking for someone who can build rapport, trust, and create an environment that allows individuals to grow their skills and experience, and develop as individuals.
- Previous experience of programme delivery within the criminal justice or custodial settings essential
- Facilitation experience with groups of participants with complex needs
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Ability to provide high-quality leadership support and line management to staff
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Ability to motivate and empower a team to achieve KPIs
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Ability to challenge harmful practice and create culture shifts within the Criminal Justice System
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Confident in managing day-to-day service operations and supporting staff with daily tasks, caseloads and the overall running of the service
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Ability to work flexibly to meet the demands and needs of the service, for example providing an emergency on-call service as and when required
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
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Alignment with values such as anti-shame, anti-punitive practice, and relational working, alongside Ambition, Empowerment, Inclusivity, and Transparency
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for commencing on the 21st of July and 2nd Stage interviews for the 9th of August.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Programmes Facilitator
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Safe Ground Programme Facilitator
Location: Based within HMP Forest Bank, Greater Manchester. You may be expected to travel to other services as required, including to Central London Central Office, HMP Altcourse and for in-person meetings held off site. Hybrid working is permitted with an option of up to 2 days working from home when appropriate. Step Free access is not available at this service.
Salary: £32,000
Shift Pattern: 37.5 hours per week Monday to Friday 07:30 - 17:30. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.
About the Role
We’re hiring a Safe Ground Programme Facilitator to join our team based at HMP Forest Bank. In this role, you will support men in custody by delivering arts-based, therapeutically informed group interventions that explore identity, relationships, and behaviour.
As a Programme Facilitator, you will support the delivery of Safe Ground’s core programmes, including Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. You will work closely with colleagues to facilitate structured group sessions, encourage participant engagement, and ensure sessions are well prepared and consistently delivered. You’ll use creative approaches such as theatre, writing and participatory exercises to help participants reflect and engage in a meaningful way. Working within a remand prison setting, you will need to build trust quickly, respond to complex group dynamics, and maintain clear boundaries in a fast-paced, unpredictable environment
Key Responsibilities Include:
- Previous experience within a prison or other criminal justice setting and/or within a similar role
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Support delivery of structured group programmes, including Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings.
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Leading in facilitating arts-based, therapeutically informed group sessions
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Build rapport and trust with participants, supporting consistent engagement
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Respond appropriately to group dynamics and behaviour in a custodial setting
- Bespoke training and active learning will be provided
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Support session planning, preparation, and coordination of delivery
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Contribute to creative practice through theatre, writing and participatory methods
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Work collaboratively with colleagues to support programme delivery and development
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Adapt to changing operational demands within a remand environment
Why work with Safe Ground Prisons?
At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame.
Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more? Follow this link!
Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance.
About You
We’re looking for a confident and engaging facilitator who is comfortable working with groups in complex or challenging environments, including men in custody. You will be able to build trust quickly, manage group dynamics, and create a safe and consistent space for participants. You’re calm under pressure, adaptable, and a strong team player with a genuine interest in creative, arts-based approaches. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our participants to achieve their individual goals and support them to be the best versions of themselves.
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Essential experience of working within a prison or criminal justice setting, or in a comparable role operating in complex environments.
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Experience facilitating or supporting group work
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Experience working with complex, challenging, or marginalised groups
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Ability to manage behaviour and maintain clear boundaries
- Great organisational skills and ability to support programme delivery
- Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals; respond flexibly to their needs and working patterns of the participants.
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Interest in working within the criminal justice system and with men in custody
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
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Interest or experience in creative/arts-based approaches (e.g. theatre, writing)
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for commencing on the 28th of July and 2nd Stage interviews for the 9th of August.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For more than 140 years, the Forces Employment Charity (FEC) has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.
Op Nova is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through Nova Scotland, Nova Wales and Nova Northern Ireland.
Brief role description
The NST Client Advisor plays a key role in the Nova Support Team, acting as the first point of contact for veterans who have served in the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide timely initial advice, guidance and support, assess individual needs and connect veterans to appropriate services.
The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework.
Who we are looking for
We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs.
You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care.
You will be proactive, IT Confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach.
We are looking to appoint multiple candidates and are offering this role on both a permanent and fixed-term contract (FTC) basis.
Interested? Want to know more about the Charity? Check out our website.
Eager to know more about the role? Have a look at the job description.
What's in it for you? Check out our benefits.
Have we convinced you to apply? Submit your CV and Covering Letter by Monday, 29 June 2026.
Got questions about the role? Get in touch with the People team at the Forces Employment Charity.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coach
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Support Coach
Location: Based in Elephant and Castle. This service has step free access
Salary: £29,000
Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 21:30 which includes 12.5 hour shifts with 1 hour unpaid break, approximately 3 shifts per week. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required.
About the Role
We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises commissioned by Criminal Justice Service (IAP) on day shifts with a rolling rota. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. You will work with residents to create tailored support plans, identify their needs, goals, and skills, and motivate them to reach their potential. You will encourage engagement in activities and the community, provide tools for life skills, and ensure effective risk management with a strong focus on public protection. The team work closely with one another and support which achieving overall service KPI's, and you will be part of making a greater change. Everyday looks different so this is perfect for someone who wants a role where no two days are the same.
Some Key Responsibilities Include:
- Ensuring the safety and wellbeing of residents and participants at all times
- Engaging with residents, ensuring they are adhering to their license conditions. This may include planning activities to engage them with other people, communities, and opportunities
- Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
- Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
- Focusing on empowering our residents to take control over their lives and meet their personal goals
About You
We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will be able to work in a fast paced environment, be proactive, and have resilience to challenges. You will have insight into criminal justice settings and the ability to connect with people from varied backgrounds who face multiple and complex challenges. You will thrive working within the team as well as independently, and be comfortable with working with people who have different offending histories. We're looking for someone who can build trust and rapport with others, and has a positive outlook, which can be used to support others. We also look for:
- Ability to manage own caseload and determine priorities with time management. Able to use own initiative
- Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
- Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for an Operations Manager to manager our Hampshire services.
Salary: £35,000 - £40,000 pro rata
Location: This role will be based in Basingstoke but will cover the full Hampshire region. We offer hybrid working with up to 2 days per week from home, with an expectation of a minimum of three days spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to head office in Hammersmith
Hours: 35 hours per week
Contract: Fixed Term - until 31st March 2027 with potential to extend
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
As an experienced senior manager with a proven track record of leadership you will lead and manage the Advance commissioned services across your region, working collaboratively with fellow Advance managers, external agencies and key subcontracted partners to provide a consistent and holistic service.
You will manage the front line workers who deliver a 1:1 advocacy service, as well as a Women’s Interventions programme, through women’s centres and hubs that fulfils the needs of the women accessing the service.
About You:
To be successful as the Operations Manager you will need the below experience and skills:
- A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
- A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
- A good knowledge and understanding of organisational systems and frameworks, line management and project management
- Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community
- Experience with report writing, contract management and financial reporting including analysis of outcomes, outputs and gaps
- Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
- The ability to work well within a team and responsibly on own initiative and of maintaining professional boundaries with staff, clients and partner agencies
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
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Closing Date for Applications: Sunday 12th July 2026
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Interviews are taking place w/c 13th July
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
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A 35-hour working week
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An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
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Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
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Pension scheme
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Enhanced maternity/adoption provision
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Access to our Employee Assistance Programme
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Employee eye-care scheme
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Clinical supervision for front line staff and first line management roles
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Refer a Friend Scheme - £250 for each referral who passes probation
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Organisation wide away days
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One-week paid carers’ s leave
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Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing
Our vision is a world in which women and children lead safe, equal, violence-free lives so that they can flourish and actively contribute to society.



The client requests no contact from agencies or media sales.
Location: Windsor and Maidenhead
Hours: 35 per week
Salary: Starting from £26,140 per annum depending on experience
Contract: Permanent
Job reference number: 1687
At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen within the services, and we have a number of vacancies within our services.
We provide a range of services for those affected by drugs and alcohol across Royal Borough of Windsor and Maidenhead (RBWM). Our skilled and compassionate people work closely with the people who use our services and their families to change and save lives. Across RBWM, Cranstoun co-ordinate the treatment and support of people who use our services, helping them to deal with their substance use so that they can change their lives, be happy and reach their goals.
Cranstoun’s local Key Worker (Criminal Justice) will be based in service and will be paramount in enhancing the overall service offer. You will be responsible for delivering all elements of substance use work including case management, needle syringe programme, harm reduction, outreach, group work, access and engagement support as well as other associated duties.
You will be responsible for delivering a good quality and safe environment to the people you manage and supervise, ensuring they have been provided with the tools to support others. You will have good knowledge of harm reduction and if you are someone who enjoys problem solving to help people to change their lives for the better, this role’s right for you.
The most important thing you’ll bring to this role is your desire and ability to make a positive difference to people’s lives.
Our staff teams are motivated and committed to delivering a quality service to residents of RBWM and we are looking for likeminded individuals to join us. You will have good Microsoft Office skills and be able to manage your own diary efficiently and proactively. You will have integrity, enthusiasm, and a passion to make a difference.
The service operate core hours of Monday – Friday, 9am – 5pm. We also offer additional service hours on a Tuesday between 9am – 7pm which may occasionally need covering.
All posts are subject to an enhanced DBS Disclosure.
For more details and to apply, please visit our website via the apply button.
Closing date: 14 June 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
The National Criminal Justice Arts Alliance (NCJAA) is embedded in Clinks. It has a distinct network, identity and website as well as an advisory group, an independent chair and distinct funding for specific work.
The NCJAA aims to ensure that the arts are used within the criminal justice system as a springboard for positive change. The NCJAA represents a network of over 500 individuals and organisations that deliver creative interventions to support people in prison, on probation and in the community, with impressive results. We support this transformative work by providing a network and a voice to promote access to arts and culture for people in the criminal justice system, as a springboard to positive change.
Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives.
Job purpose
To develop and grow the NCJAA network and develop and maintain effective working relationships with partners and stakeholders.
Job summary
The coordinator is responsible for overseeing all work and development of the NCJAA and sits within Clinks’ National Influencing & Networks directorate . The coordinator will work with a range of different stakeholders, including the NCJAA Advisory Group and the wider membership, to improve policy and practice in relation to arts-based work with people in prison, on probation and in the community. This includes maintaining and strengthening the NCJAA as the leading national network for arts organisations and individuals that work in the criminal justice system.
Reports to: Clinks Director of National Influencing & Networks
1. Duties and key responsibilities
Strategy and planning
· Work closely with Clinks colleagues and the NCJAA network to develop and deliver the NCJAA annual work plan which include a range of activities that will raise the profile and promote the work of the arts sector in the CJS, including events, publications, training, mentoring, research and networking opportunities
· Work closely with Clinks colleagues, the NCJAA advisory group, chair and wider network to help inform and shape the future direction of the NCJAA and its strategic goals, paying particular attention to its role, sustainability and emerging opportunities
· Coordinate the quarterly arts forum in collaboration with the Reducing Reoffending Third Sector Advisory Group (RR3) arts seat holder and government representatives
NCJAA project management & delivery
· Provide leadership for the NCJAA in the arts and CJS sectors
· Deliver the projects set out in the NCJAA’s annual workplan
· Coordinate the functioning of the advisory group of the NCJAA, including its quarterly meetings, minutes and election
· Manage work as required by NCJAA’s role as an Arts Council England Sector Support Organisation, including how we effectively capture and measure the NCJAA’s impact as the leading national arts and criminal justice network
· Provide regular and relevant reporting information as necessary to ensure all NCJAA projects and activity are working to the agreed timetable, budget and are achieving agreed outputs and outcomes, reporting any exceptions promptly to the Director of Support and Development
· Work collaboratively with various Clinks’ staff teams to deliver the NCJAA work plan and support the delivery of Clinks’ wider work plan
Stakeholder and external relations
· Work closely with HM Prison and Probation Service and other government departments and agencies to promote communication and partnership between Government and the arts in the criminal justice sector e.g. working with and supported by Clinks’ policy team, participate in meetings of the Reducing Re-offending Arts Forum convened jointly by Clinks and HM Prison and Probation Service
· Work within Clinks’ National Influencing & Networks directorate to ensure the experience and knowledge of arts and cultural organisations working in criminal justice is reflected in Clinks representation and influencing work with national government
· Assist colleagues working in the arts sector to interpret the emerging criminal justice environment and develop sustainable opportunities
· Maintain a wider view of criminal justice and arts policies and guide and support arts organisations to interpret these in a relevant and appropriate manner
· Identify and promote research and evidence in the field of arts and criminal justice
Income generation
· Work with Clinks colleagues responsible for income to identify funding sources, submit funding applications and monitoring reports when required, both for specific NCJAA projects and for the future funding of the work as a whole to ensure the sustainability and future development of the NCJAA
Budget
· Work with Clinks colleagues responsible for finance to maintain financial oversight of the overall NCJAA budget and all relevant project budgets to support the NCJAA work to progress effectively
2. General responsibilities
· Represent and be an ambassador for NCJAA and Clinks
· Work to support the mission, ethos and values of Clinks
· Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position
· Support and promote diversity and equality of opportunity in the workplace
· Work collaboratively with others in all aspects of our work
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Person specification
Experience
· Experience of the arts and social inclusion sector is essential
· Experience of the criminal justice voluntary sector is desirable
· Experience in forming working relationships with opinion formers and key stakeholders to influence policy and practice.
· Experience in leading and monitoring complex projects and measuring impact with national strategic significance, preferably in the arts.
· Experienced in multiple funder and stakeholder management
· Proven track record of developing and delivering successful projects, including the development of project plans and budgets; implementation; evaluation; reporting and monitoring
· Working to deadlines singularly and as a part of a team responsibility
Skills and abilities
· Excellent interpersonal and strong spoken and written communication skills which engage audiences, encouraging understanding and participation
· Ability to liaise with a wide range of stakeholders with different perspectives, including voluntary sector agencies, arts organisations, government, private sector, service users and media
· The ability to lead, inspire and co-ordinate a complex network of organisations working and supporting arts in criminal justice settings
· Influencing, negotiation and communication skills at a national level
· Facilitate and chair meetings at all levels of the organisations engagement – nationally, regionally, locally
· Highly organised with an ability to maintain effective record keeping systems
· Adopt a problem solving, solution-focused approach and make decisions effectively and timely
· Ability to work both independently and as part of a team
· Strategic thinking, planning and project management skills
· IT skills at a level that supports report writing, email, internet and databases
· Adaptability and flexibility in being able to take on new roles and manage a range of different internal and external relationships.
· Budget management and reporting skills
Knowledge
· Knowledge and understanding of the criminal justice system policy and operating environment in order to promote and support the arts within it.
· Understanding the value of different art forms in criminal justice settings
· Knowledge and experience of national policy, practice and membership organisations relating to arts and/or criminal justice sector
Education and training
· No one specific qualification is required, but evidence of recent continuing professional development in a professional area with demonstrable relevance to the role
Personal attributes and other requirements
· Able to travel extensively nationally
· Able to work some evenings and weekends and stay overnight where necessary.
· Works well in a team with a flexible approach to work
· Personal resilience and the ability to stay focused in a rapidly changing environment
· Demonstrable passion for and commitment to the transformative role of the arts in criminal justice settings
· Demonstrable commitment to anti-racism, anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work
· Commitment to the values and ethos of supporting people in the criminal justice system
· Commitment to upholding the rights of people facing disadvantage and discrimination in the CJS
Clinks is the national infrastructure charity dedicated to supporting voluntary organisations working with people in the criminal justice system
The client requests no contact from agencies or media sales.
For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.
Research and Development Officer
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE)
Salary: £27,526 per annum, with annual salary increments for the first three years
Location: Homebased – however NCB and RiP has offices in Sheffield, Newton Abbot and Belfast that staff can work from should they choose.
The Vacancy
For over 20 years, Research in Practice has been at the forefront of supporting evidence-informed practice in adult social care. We are now looking for a passionate and experienced Research and Development Officer to join our adults’ team.
This is a fantastic opportunity for a skilled facilitator with strong experience in adult social care (or a related sector, e.g. housing, homelessness, mental health or criminal justice) who is motivated to make a real impact. While the role requires a solid understanding of research and its application, it is not a primary research post—instead, the focus is on translating evidence into meaningful learning and development opportunities.
You will play a key role in designing and delivering high-quality learning experiences, including programmes, full-day workshops, webinars, and events, working with diverse audiences such as senior leaders and practitioners.
What you’ll be doing
- Designing and delivering engaging learning and development activities for a range of audiences
- Translating complex research, policy, and legal frameworks into accessible, practical learning
- Developing high-quality outputs (e.g. publications, tools, and learning resources)
- Building strong relationships with stakeholders and supporting collaborative projects
- Managing multiple projects effectively in a varied and fast-paced environment
About you
We are looking for someone who brings:
- In-depth knowledge of adult social care, or related sectors such as criminal justice, housing and homelessness, or mental health
- Experience in facilitation and delivering learning, including workshops and webinars
- A strong understanding of research, policy, and practice frameworks
- Skills in knowledge mobilisation, with a passion for co-production and evidence implementation
- Proven experience in relationship management
- Excellent communication skills, including confident public speaking
- The ability to manage competing priorities and work flexibly (including occasional travel and overnight stays)
Research in Practice
Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.
Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.
About NCB
For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.
Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.
The Benefits
- 30 Days Annual Leave
- Generous Pension Scheme
- Cycle to work scheme
- Flexible Working
- Winter Holiday Closure & Break
Employee Assistance Programme
Closing date: 8am, Friday 10th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible .
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.
No agencies please.
We are looking for an experienced National Operations Manager, to manage the StreetDoctors operational delivery, quality standards and to support the organisation's strategic development to become a high performing organisation.
We are an award-winning national charity which trains over 20,000 young people affected by street violence each year in emergency first-aid through a team of 250 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.
As the StreetDoctors lead for operational delivery, the role will manage and develop the organisation's delivery capacity and implement new innovative national projects. The role will ensure the organisation's performance is managed, achieves the targets and is fit for the future. The key areas of focus include:
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Delivery & Quality Standards: To ensure the quantity and quality of training sessions and projects are nationally consistent, meet the required targets and new opportunities are maximised.
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Relationship Management: To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
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Volunteer & Staff Management: To support the development and management of an engaged high performing staff & volunteer delivery team and ensure the volunteering journey is effective and provides the best volunteering experience possible.
At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.
To empower young people through training to keep safe, save lives and be part of the solution to street violence.



The client requests no contact from agencies or media sales.
About the role:
For someone trying to move forward after contact with the criminal justice system, safe housing can be the turning point that changes everything. As a Housing Advice Worker, you’ll be part of Single Homeless Project (SHP’s) Pan London Housing Advice and Interventions Service, delivered in partnership with St Mungo’s and the Ministry of Justice, helping people on probation find clearer, safer routes away from homelessness and housing crisis.
Based in Brent, with work connecting into designated London boroughs, you’ll work closely with Probation Services to support clients to sustain their current accommodation or secure new housing where needed. Day to day, you’ll hold a caseload, complete strengths-based assessments, explore housing, financial, employment and wider support needs, and build practical plans that turn pressure and uncertainty into clear next steps. You’ll also identify risks and safeguarding concerns, keep accurate case records, liaise with housing providers and specialist agencies, and work alongside partners such as probation and police to help people access accommodation and opportunities that are safe, realistic and sustainable.
This is a Monday to Friday role in a friendly, supportive and high-performing team that is serious about the difference good housing advice can make. At SHP, you’ll be supported to grow your knowledge of housing, homelessness and criminal justice practice, build confidence in multi-agency working, and develop your career in a values-led organisation where your work has real purpose every day.
About you:
- You understand that housing advice can be life-changing, and bring either experience in supported housing, floating support or a relevant qualification, alongside a working knowledge of housing legislation.
- You can hold your nerve when situations are complicated, emotionally charged or fast-moving, keeping people’s safety, choices and next steps at the centre.
- You know how to get things moving through strong partnership work, building the kind of relationships with agencies, services and professionals that open doors for clients.
- You care about delivering a service that feels human, purposeful and high-quality, where people are informed, respected and supported to take more control of their future.
- You’re organised, self-motivated and ready to manage a varied caseload, balancing competing priorities without losing sight of the person behind each case.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 14th June at midnight
Interview date: Tuesday 23rd June online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check and probation vetting to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Do you have a heart to see positive change in the lives of people who are trying to make a new start in the community after prison or a community sentence, and a genuine belief in their ability to make such changes? Do you have experience of working in the criminal justice environment?
At South West Community Chaplaincy (SWCC) our aim is to provide effective care and community support for people going through the Criminal Justice System, including prison. This includes work such as advocacy, mentoring and holistic support to assist the integration of people with convictions into their communities, within the counties of Devon, Cornwall and western Somerset.
We are looking for a committed and motivated individual who will strengthen our team of Community Chaplains to work with people both in custody and in the community. The key functions of the role are:
o High-quality client-centred, relational mentoring, ensuring that it is trauma informed, solution focused and relevant for those serving, or who have served, custodial or community sentences in order that they would be successfully resettled in their local communities, within the counties of Cornwall, Devon and western Somerset.
o Manage and support volunteer mentors as they support our clients
o To help facilitate and assist faith communities in the peninsula to become more proactive partners with prisons, probation, police, Youth Justice Board and other agencies, in working towards the successful resettlement of people who have convictions.
The post is a permanent part time role.
There is a Genuine Occupational Requirement (GOR) under the Equality Act 2010 for applicants to actively embrace the Christian faith ethos and values of SWCC, and to be able to promote an environment where people of all faiths, and people of none, can work together for the transformation of lives and communities. The successful applicant will have the ability to build positive relationships with a wide range of people, from aged 15 to 80! Flexible Homeworking is possible by agreement. The role entails a significant amount of travel, and some occasional weekend and evening work will be involved.
Bespoke, relational, mentoring for prison leavers, helping them to build a positive, crime-free future, and making our communities safer for all.


Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Who we are: Transform Justice is a national charity working for a fair, open and compassionate justice system. We believe that evidence about what works to reduce crime and prevent reoffending should be at the heart of policy decisions and embedded into practice.
We work to promote change by generating research and evidence to show how the system works and how it could be improved, and by influencing practitioners and politicians to make changes to the justice system. Current projects include our #FairChecks campaign for criminal records reform, our mass court observations programme CourtWatch London, and our work to reduce the use of pre-trial imprisonment for chidlren.
About the role: Transform Justice is seeking a research and policy officer to play a vital role supporting its work for a better justice system. Working closely with the charity’s director and deputy director (and alongside our communications officer), you will conduct high quality research, draft policy briefings, and organise and participate in meetings and events. This role will support a range of projects including the next round of our innovative courtwatching project, and our work to reduce the pre-trial imprisonment of children.
We are looking for someone inquisitive, flexible, and organised. The role is home-based using your own equipment, so you will need to be able to work on your own with minimal day-to-day supervision. There is the option to work at an office in Old Street, London up to two days a week with other Transform Justice team members. The team also meets regularly online and for in-person meetings in London.
Main responsibilities and duties:
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Undertaking qualitative and quantitative research including phone interviews, survey design, submitting FOI requests and analysing published data
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Reviewing relevant academic evidence and policy documents and identifying what’s important for our advocacy work
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Writing, editing and proofreading reports, briefings and submissions
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Liaising with policy makers and stakeholders including organising and attending meetings and drafting correspondence
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Organising online and in person events to support Transform Justice’s advocacy work
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Supporting the CourtWatch London project including engaging with volunteers, organising and supporting the delivery of training, reviewing data collection
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Support the drafting of funding applications
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Other reasonable duties as required including administrative tasks such as generating invoices
Skills and experience:
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Essential: At least two years of work experience in a research or policy-related role
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Essential: Demonstrable qualitative and quantitative research skills, for example using interviews, surveys, or published statistics to produce insights and recommendations
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Ability to communicate clearly and concisely, verbally and in writing
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Ability to take ownership of tasks when working remotely with little supervision, seeking advice and support when needed
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Ability to prioritise your workload when working on a range of different projects and tasks
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Excellent computer skills, with knowledge and practice of Word, Excel and PowerPoint
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Interest in criminal justice policy issues, and a commitment to help achieve Transform Justice’s vision
Location: Remote working with regular in-person meetings in London and the option to hot-desk in an office in Old Street, London up to two days per week.
Contract: One year term with the potential to be renewable
Salary: £29,000 - £32,000 pa full time (pro rata if part time).
Hours: Full time (also open to part-time 3 or 4 days a week)
Reporting to: Deputy director
Holiday/pension: 25 days FTE (pro rata if part time)
Probationary period: three months
How to apply: Please submit a CV and answer the screening questions through the CharityJob website by 9am Friday 26 June. Interviews will take place between Wednesday 15 July and Friday 17 July and will be conducted in person in London.
Candidates for interview will be notified by email. We are sorry that due to limited staff capacity we are not able to reply to all applicants.
Transform Justice is committed to fair recruitment and the inclusion of applicants with criminal records. This position is covered by the Rehabilitation of Offenders Act 1974. For this role, the disclosure of a criminal record is not required.
To reduce bias in the hiring process, Transform Justice uses CharityJob’s anonymous recruitment process. This automatically replaces personal information (i.e. name and email address) with pseudonyms on CVs until we invite a candidate to interview.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Scope of role
The Head of Debt & Money Advice will oversee the delivery, performance, and development of all debt and money advice services delivered by Toynbee Hall, including debt advice, welfare benefits advice, and financial wellbeing services. This includes services delivered across community settings, prisons, hospitals, and mental health pathways.
The postholder will act as Toynbee Hall’s senior technical lead across financial advice, responsible for:
- Ensuring consistent technical standards across debt and welfare benefits advice
- Providing expert guidance on complex, high-risk, or escalated cases, including creditor challenges and complaints
- Supporting Advice Managers and Technical Supervisors in decision-making and case resolution
Key Responsibilities
- Provide strategic and operational leadership across Toynbee Hall’s integrated financial advice services, ensuring alignment between debt advice, welfare benefits advice, and financial wellbeing provision
- Lead and support Advice Managers, fostering collaboration, accountability, and professional development across multiple delivery areas
- Ensure all services meet FCA regulatory requirements and funder standards, maintaining high levels of technical quality and consistency across programmes
- Act as the senior escalation point for complex casework, creditor challenges, complaints, and high-risk decisions
- Lead on relationships with key funders, regulators, and system partners, including MaPS, Ministry of Justice, HMPPS, Insolvency Service, Macmillan, NHS Trusts, and delivery partners such as We Are Group
- Work collaboratively with the Head of Partnerships to ensure consistency of delivery, standards, and performance across partner organisations
- Work with the Head of Impact & Data to analyse service performance data and implement continuous improvement actions based on insight and learning
- Work with the Research & Policy team to contribute to policy development, service design, and innovation across financial advice services
- Represent Toynbee Hall in regional and national forums, working groups, and partnerships
- Ensure compliance with safeguarding, data protection, and equality legislation
Person Specification
The successful candidate will demonstrate:
Essential Criteria
Professional Experience and Expertise
- Significant experience (minimum 5 years) delivering and overseeing complex debt advice casework
- Strong working knowledge of welfare benefits advice and its integration with debt advice and financial wellbeing support
- Substantial experience in a senior leadership role within an advice service, managing multi-site or multi-programme delivery
- Strong understanding of FCA regulatory requirements, MaPS quality frameworks, and relevant legislation
- Experience of working within specialist delivery environments, such as criminal justice, health, or mental health settings
Stakeholder and Partnership Management
- Proven experience of leading relationships with, and reporting to, funders, regulators, and external stakeholders
- Experience working with organisations such as MaPS, Ministry of Justice, HMPPS, Insolvency Service, NHS partners, or equivalent
Strategic and Operational Skills
- Strong experience in service planning, performance management, and resource allocation within complex services
- Strong understanding of customer access models, including triage and referral pathways
- Technical Knowledge and Accreditation
- Level 4 accreditation in debt advice (e.g. CertMAP) or equivalent
- Up-to-date and in-depth knowledge of debt advice legislation, regulation, and best practice
- Strong working knowledge of welfare benefits advice at a specialist level, including experience of complex casework and the application of relevant legislation and guidance (e.g. CPAG Welfare Benefits Handbook)
- Understanding of the interaction between debt, welfare benefits, and income maximisation in supporting clients with complex financial needs
Communication and Leadership
- Excellent leadership and interpersonal skills, with the ability to influence and engage at all levels
- Strong written and verbal communication skills, including report writing and presenting to senior stakeholders
Personal Attributes
- High level of professionalism, integrity, and accountability
- Strong commitment to equality, diversity, and inclusion
Commitment
- Strong alignment with Toynbee Hall’s mission, strategy, and values
- Commitment to safeguarding, professional development, and continuous learning
Desirable Criteria
- Experience working within or alongside the Money and Pensions Service (MaPS) framework
- Experience of working within criminal justice, health, or mental health service environments
- Experience contributing to policy development or influencing systemic change
Our Benefits
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
- After 2 years: +3 extra days of leave
- After 3 years: +1 additional day
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
- Perk Box
- Life Insurance
Please refer to the attached job description for more details.
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Community Coach
As a member of the Community Team, you will provide vital support to people who have completed our course in prison and are now in the community working to find the stability they need to realise their potential, achieve their goals and rebuild their lives after prison.
This is an exciting time to join our Community Team as we look to broaden and deepen the support we offer participants as they leave prison. You will help shape our offer to participants; drawing on your experiences and creativity and working with our other Community Coaches to trial new approaches.
Partnership working plays an important part of the role, and you’ll get to connect with employers, partners and statutory organisations to support participants as they build a life after prison.
This role would be ideal for someone with a good understanding of the challenges faced by those caught up in the criminal justice system, gained through personal experience, paid work or volunteering.
This role would be ideal for someone with a good understanding of the cha lenges faced by those caught up in the criminal justice system, gained through personal experience, paid work or volunteering. This role does not require the successful candidate to work in prison or clear prison security to hold keys. However, if you are interested in working in prison, please indicate this in your cover letter.
Ahead of applying, if you have questions about the role, application process or working at StandOut please do get in touch
The client requests no contact from agencies or media sales.
We are seeking a dedicated and compassionate Caseworker to join our team on a hybrid basis working in this home-based role that requires regular travel throughout Staffordshire and Stoke on Trent.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
As a Caseworker you will:
- Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
- Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
- Identify barriers to accessing services & work with partners to provide ongoing support.
- Keep accurate & confidential case records.
About You
You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.
You will need:
- Strong written & verbal communication skills.
- Competent IT skills, able to use generic systems.
- Good organisational & time management skills, able to manage competing needs and priorities.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with internal & external organisations.
- The ability to maintain professional boundaries & confidentiality.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.


