Crm database training manager jobs

The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, to ensure a first-class supporter experience.

The Supporter Relations Officer is responsible for delivering essential supporter engagement activities, ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. The post holder is the first escalation point for the Executives when dealing with more complex enquiries, using the experience to support on the job training at delivering an excellent supporter experience.

Key Responsibilities:

Supporter Enquiry Management

· Act as the first escalation point for Executives with complex enquiries, helping to troubleshoot the enquiry in a suitable timely manner and ensuring the delivery of a warm and positive response for the supporter.

· Support the team Executives with inbound enquiries by telephone, email, post and social media, ensuring the highest standard of responses and covering absences on occasion.

· Promote fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.

· Ensure all campaign briefings are delivered to the team to equip them for enquiry handling.

· Delivery of the promotion of and supporting supporters in the best practice in ‘in aid of’ fundraising policies.  

Supporter Stewardship

· Delivery of outbound thanking and stewardship programmes.

· Assist the Senior Officer in ensuring effective management regions at specified levels, to ensure appropriate stewardship.

· Working alongside the Executives on the delivery of the Tiering and Triage system and supporting the Senior Officer in making decisions on supporters requiring manual intervention to tier. And input into reviews of the tiering system to ensure it is fit for purpose and is offering the supporter the best stewardship journey. 

· Support the Senior Officer in managing the supporter follow‑up process to ensure funds are received promptly and accurately. 

· Responsible for ensuring the quality of our Thanking processes and content are to the highest standards.

· Collaborate with key stakeholders and teams – Relationship Fundraising, Mass Participation and Sporting Events, In Memory and Individual Giving, ensuring that supporters are given the best level of stewardship. 

Knowledge, skills and experience needed:

· Experience of working in a customer facing role within an office environment.

· Experience of handling complaints and queries.

· Enthusiasm for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Excellent CRM/database management skills.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· A professional and hard-working team player with a positive and collaborative work ethic.

· Outgoing, enthusiastic and able to remain calm under pressure

Additional Information:

Ways of working:

As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 4th May 2006, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

The Saint John Southworth Catholic Academy Trust is seeking an ambitious early-career professional with excellent organisational skills and a strong interest in community fundraising to join our Development Team as a Community Fundraiser Officer. This is a fantastic opportunity to build and nurture the Trust’s fundraising and engagement goals.

Location: 89 Addison Road, London, W14 8BZ, and other Trust sites across London

Contract Type: Full time, all year round

Salary: £31,980-£33,870

Start Date: 10th August 2026

About the Role

Working closely with the Development Manager and the Development Director, you will play a key role in strengthening relationships with the schools’ communities, supporting fundraising initiatives and delivering engaging communications and events that foster lifelong connections with the Trust and its schools.

Key Responsibilities

• Build meaningful relationships across school communities and alumni networks, bringing people together and inspiring them to support the Trust’s vision
• Lead creative fundraising and engagement initiatives, from community campaigns to reunions and events, helping to drive a vibrant culture of giving
• Boost the Trust’s growth and sustainability by supporting data‑driven fundraising, managing donor stewardship, maintaining accurate customer relationship management (CRM) records and contributing to strong grant proposals

What We Are Looking For

The ideal candidate will be:

• A confident communicator with excellent interpersonal and writing skills who can engage a vast range of stakeholders
• Experienced in relationship management, fundraising or engagement
• Organised, detail-oriented and able to manage multiple projects simultaneously
• Skilled in using CRM systems and digital communication tools
• Passionate about education and community building
• A team player with a proactive and positive approach

 About the Trust

The Saint John Southworth Catholic Academy Trust is a growing family of Catholic schools (primary, secondary and post-16), a registered charity and a trading company committed to providing an outstanding education rooted in faith, aspiration and service.

Our Shared Services Team provides high-quality professional and operational support across the Trust, enabling schools to focus on teaching, learning and pastoral care.

What We Offer

• A supportive and collaborative working environment
• Opportunities for training and development to help you grow in your career
• The chance to contribute to a trust committed to delivering high-quality education and supporting staff wellbeing
• Hybrid working during school holidays
• Access to the Local Government Pension Scheme and generous holiday entitlement

 How to Apply

For further details on the role, please view the Job Description and Person Specification or visit our website to find out more about us.

To apply for this role, please complete the application forms available on our Vacancies webpage.

Closing Date: 5pm on 21st May 2026

Shortlisting Date: 22nd May 2026

Interviews: Week commencing 1st June 2026

The Saint John Southworth Catholic Academy Trust is committed to safeguarding and promoting the welfare of young people. All roles are subject to satisfactory vetting, including an Enhanced DBS check with Children’s Barred List.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) provide that when applying for certain jobs, certain spent convictions and cautions are protected and they do not need to be disclosed to employers. If they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website and further information about filtering offences can be found in DBS filtering guide.

Join us in our mission to cultivate an educational environment that inspires growth, respect and academic achievement!

Working on our Health Charity Partnership (HCP) with counterparts at the British Heart Foundation, and Cancer Research UK, this award winning, UK-wide partnership aims to improve the health of the nation using the retailer’s reach and influence.

You will be responsible for leading and delivering income generation, project managing strategic activities, and delivering against shared and charity specific goals. You will also contribute to the development and success of the Account Management Team, and support cross team-projects and take on additional tasks as required.

This role will also see you line manage a Partnership Officer (Account Management) who supports on the delivery of the Tesco Partnership.

Role description:

This role works very closely with colleagues across multiple internal teams including our Clinical Team (working with a Health Lead), our Marketing team (including Social Media Manager, Senior Marketing Manager, and Brand and Creative colleagues) and our Policy Team. This role will need to be well networked across teams including Nations and Regions teams and Strategy and Planning.

Externally, this role will work closely with peers at the British Heart Foundation, and Cancer Research UK. The role will also work with colleagues at Tesco, which will also include their PR and communications agencies.

You will also play an active role in driving and supporting best practice across the team and charity and will also contribute to cross-team projects and other tasks as required.

The ideal candidate:

The ideal candidate will have account management experience with a track record of delivering six and seven-figure strategic partnerships either within a charity or corporate setting. Good time management and organisational skills are required to manage a busy and diverse workload. You’ll need strong interpersonal skills and the ability to influence and negotiate effectively with a range of stakeholders at all levels of seniority. Using your excellent communication skills, you will be able to convey ideas succinctly and persuasively to create impactful proposals and other communications.

You’ll have good understanding of commercial principles, understand what drives businesses, and how to lead and deliver multi-stream income generation that are mutually beneficial through partnership.  You’ll have a passion for identifying new financial and non-financial opportunities and be proactive in your approach to seeking these out. Having a collaborative approach to work is vital in this role, so you’ll build excellent relationships with internal colleagues and external stakeholders, operating with trust, respect, and transparency.

What is the main purpose of their role?

The Operations Manager sits within a team of six managers who are responsible for providing the strategic lead for all the activities of Suffolk Refugee Support. This is a senior operational role with responsibility for overseeing key programme areas including HR and facilities, volunteering, our ESOL provision and our International Women’s Group. The role will also oversee the development of SRS’s Client Partnership work, ensuring this is shaped through co-production with the clients we work with, supports strong external relationships, and is delivered through an effective, outcome-focused work plan. Working closely with staff, trustees, partners and clients, the postholder will contribute to the effective management and ongoing development of the organisation.

The role line manages a team of Officers and Coordinators responsible for specific programme areas, ensuring that the activities within their remit are effective, compliant and responsive, meeting both the charitable aims of SRS and the needs of the asylum seekers and refugees we support.

What will the job entail?

Among other responsibilties, you’ll be overseeing the function of the organisation and its strategic development by using knowledge of needs of clients, gaps in existing services and opportunities as they arise, working with the Management Team to agree funds required for services to be run and delivered, liaising with Trustees, developing and managing client focused activities, developing and managing operational areas of work and providing strategic and operational oversight to our Client Partnership work.

What you will need

• At least two years’ staff and project management experience in community, voluntary sector or social care settings; or other proven relevant management experience
• Experience of managing staff including delivery planning, performance monitoring, practising HR & disciplinary processes, and motivating positive work environments
• Experience of developing, managing and evaluating programmes to meet identified needs using imaginative ideas and making efficient use of restricted resources
• Experience of using/developing assessment tools to monitor service outputs and outcomes
• Knowledge of laws and policies applicable to Human Resources management
• Knowledge of safeguarding, data protection and equality good practice
• Strategic planning skills with the ability to work in conjunction with the Charity Manager and management team to agree plans of work for the whole organisation to maximise impact for clients
• Proficient in using all MS office applications and CRM or data management system, (experience with Charitylog or similar database platforms preferred)
• Conscientious, calm, and well-organised with the ability to keep the balance between short & long-term tasks/goals
• Proven ability to write concise and informative reports that are appropriate to the target audience, and which summarise a large amount of information
• A strong commitment to Equal Opportunities and Safeguarding Children, Young People and Vulnerable Adults
• Commitment to people in the asylum system and insight into their experiences
• Confident, friendly manner and the ability to put people at their ease
• Flexible approach and willingness to occasionally work outside the office in various settings and some evenings if needed (by agreement)

For the full list of essential criteria see the recruitment pack.

 About us

Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk are enabled to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services in order to be healthy and safe and begin to rebuild their lives. We work with external agencies, community and voluntary sector organisations, health providers and others to enable our clients to access a range of support. We are based in Ipswich, but our services operate increasingly on location with refugees and asylum seekers housed in accommodation across Suffolk.

This role is vital to the growth of our charity and represents an exciting opportunity for the right candidate to join our small but dynamic team.

You will work closely with the Director of Fundraising and Events Manager on events, corporate, trusts and foundations, community, and individual fundraising efforts.

This is a fantastic opportunity to gain valuable experience in a fast-paced fundraising environment. 

The successful candidate will be motivated to improve life for autistic people - joining a team that is passionate about delivering impact. They will be a strong advocate for ensuring that all opinions are heard and respected and will have the ability to communicate with people of all backgrounds and with different communication styles and support needs.

Main duties and responsibilities

As Fundraising Officer, you will:

• Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. 
• Create marketing materials, including content for social media and our website. 
• Work with the Director of Fundraising and Events Manager, to deliver a series of high-quality, high-profile fundraising events, including assisting with logistics and supporter engagement. 
• Take initiative to explore new areas of fundraising and contribute to innovation. 
• Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. 
• Provide administrative support to the fundraising team, including sending fundraising packs, processing donations and fulfilling orders from our e-shop. 
• Respond to supporter queries via phone, email, and web with professionalism and empathy. 
• Maintain accurate supporter data in the CRM (Customer Relationship Management) system. 
• Create quarterly Gift Aid claims reports via the CRM system and liaise with the finance team to ensure timely submission to HMRC.
• Prepare thank-you letters, certificates, and merchandise to support fundraisers and events. 
• Manage incoming post for fundraising and donors, process Gift Aid declarations, and maintain stock levels for shop and event materials. 
• Produce monthly reports on income, donor activity, and progress against target. 

Person specification (who are we looking for?)

Essential

Qualifications

• While there are no specific essential qualifications, the successful candidate will need to demonstrate a good standard of numeracy and literacy and proficiency in MS Office Suite.

Experience

• Knowledge of and/or personal interest in autism and current issues relating to autism and community preferences.
• At least one year’s experience in a similar role within a charity or nonprofit organisation.
• Experience in using CRM (Customer Relationship Management) systems.
• Track record of managing multiple tasks autonomously and meeting deadlines.
• Experience in building strong relationships, managing expectations and engaging confidently with a range of stakeholders.

Skills

• Organisational and administrative skills, including the ability to manage your own time and multiple priorities to achieve high-quality outcomes.
• Ability to maintain systems for data management and keep accurate records of fundraising activities and donor interactions.
• Confident communicator, able to explain ideas clearly in writing and in conversation.
• A reliable team player who can prioritise work effectively and manage tasks under pressure. 
• Good numeracy skills and the ability to work on simple budgets. 
• High level of accuracy and attention to detail.
• Ability to contribute to team discussions and work collaboratively with colleagues.
• Demonstrate an awareness of, and commitment to, inclusion, equality, and diversity.
• A good working knowledge of MS Office 365 and ability and willingness to learn new IT systems (with support/training where needed).

Desirable (please still apply even if you do not have these)

Experience

• Knowledge of data protection and General Data Protection Regulation (GDPR) compliance for handling donor information. 
• Experience of process mapping and CRM migration projects.
• Experience of digital content creation and donor engagement.
• Experience of remote and/or hybrid working.

Skills

• Able to apply basic marketing skills across different channels, such as emails, social media posts, or printed materials.
• A proactive learner with a passion for exploring new areas of fundraising and developing professionally. 

We are aware that the skills required for this role may be interpreted differently by different people. Our selection process will focus on the desired outcomes, and we are open to different ways of achieving them.

Job Purpose: Lead delivery of a national climate action programme (BELIEVE in Climate Action), managing cross-sector partnerships, stakeholder engagement and programme operations. Oversee youth-led initiatives and knowledge exchange, while also supporting university teams to deliver the ParliaMentors programme and strengthen student leadership and civic engagement.

• Salary: £40,204 (Band D, Point 3, including London weighting) / £36,501 (Band D, Point 3, elsewhere in the UK)
• Contract: 4.2 years (this is a fixed term contract, linked to the BELIEVE project, ending in September 2030)
• Location: primarily hybrid/remote, open to candidates anywhere in the UK. The project is based in England, so the role will involve regular travel to locations across England, including London.
• Hours: 1 FTE (0.8 FTE can be considered)
• Reporting to: Senior Programme Manager, Youth & Universities
• Start date: 3rd August 2026

About the role

We are seeking an experienced and strategic Programme Manager to lead delivery of Believe in Climate Action (BELIEVE), an ambitious national initiative at the intersection of climate action, youth leadership and community engagement (3 days per week). This role will also support the delivery of the UN Award winning ParliaMentors project, providing mentoring, training and leadership development opportunities to students across the country, and maintaining strong relationships with University partners (2 days per week).

This is a unique opportunity to lead a complex, high-impact programme that connects schools, communities, young people, researchers and policymakers, shaping a more inclusive and effective model of climate action across England. You would be joining a team that has been running impactful projects for 19 years, which centres the voices, needs and potential of young people to bring about change.

The BELIEVE project

BELIEVE in Climate Action (BELIEVE) is an ambitious and innovative national programme led by the Faith & Belief Forum in partnership with the Cambridge Interfaith Programme. Together, we are building a bold new model for climate action, one that connects grassroots communities, young leaders, researchers and policymakers through collaboration, co-learning and shared purpose.

This is a unique opportunity for an experienced Project Manager to lead a pioneering, cross-sector initiative that is reshaping how climate action happens in England. BELIEVE operates at the intersection of community engagement, youth leadership and policy influence, requiring strategic oversight, strong partnership management and the ability to navigate complexity across local, regional and national contexts.

BELIEVE is also a platform for sector leadership. It offers the opportunity to influence how climate engagement is understood and delivered, particularly by centring voices often excluded from mainstream climate discourse, including young people and those from diverse faith and belief backgrounds.

About the Faith & Belief Forum

For nearly 30 years, the Faith & Belief Forum has worked to build connected communities, a society that celebrates diversity, and to tackle faith and belief based hate, discrimination, division and polarisation.

We are a dynamic organisation, who puts the voices of our beneficiaries at the forefront. We work in schools to build connection, understanding and empathy, in universities to build confidence, skills and connection in the next generation of interfaith leaders, and in communities to celebrate the role that faith plays in society, and pilot new, innovative approaches to tackling hate and division at the local level.

Our team is diverse, talented, sensitive, and creative. We value building meaningful connection amongst ourselves, and with our partners and stakeholders.  We believe that a central solution to tackling division, polarisation and hate is connection, that is both expertly facilitated and heartfelt. In our projects this takes place through education, dialogue, social action projects, mentoring, training and development, public engagement events, and community led responses to local issues.

Key Responsibilities

Programme leadership & delivery

· Lead the strategic and operational delivery of BELIEVE across its three interlinked workstreams

· Ensure effective planning, implementation, monitoring and evaluation of a multi-year national programme

· Manage programme timelines, budgets, reporting and risk

Stakeholder engagement & partnerships

· Build and maintain strong relationships with cross-sector stakeholders, including schools, community organisations, funders, academic partners and policymakers

· Act as a senior point of contact for programme partners, ensuring alignment, accountability and collaboration

· Convene and facilitate high-level stakeholder spaces, including national workshops and knowledge-exchange forums

Team & youth leadership oversight

· Line manage the BELIEVE project Coordinator, ensuring timely and high quality delivery of workplans, supporting their development and training, managing any performance issues, and helping them to grow and thrive.

· Oversee delivery of the youth leadership strand, including internship programmes and youth-led climate action projects

Strategy, learning & influence

· Design internal evaluation frameworks and processes, in collaboration with University of Cambridge academics

· Translate research, learning and evaluation into programme development, communications and external influence

· Contribute to shaping national conversations on inclusive climate action

· Responsible for delivery, and ensuring programme outputs (reports, toolkits, events, digital platforms) are high-quality and impactful

Manage 2 teams of ParliaMentors students

· Support with delivery of the ParliaMentors programme, including facilitating workshops, having meetings with students, organising the logistics for various events throughout the year

· Mentor and support two teams of students at two universities as they work together to deliver a social action project

· Contributing to communications for the programme on social media, LinkedIn, and newsletters

· Support with delivering trainings for university staff

Person Specification

Essential Experience

· Significant experience managing complex, multi-partner programmes (ideally national or multi-regional)

· Demonstrable expertise in stakeholder engagement at a senior level, including building and maintaining strong partnerships across sectors

· Strong track record of delivering complex programmes on time and within budget

· Confidence and proven experience in line management (this role will line manage 1 Project Coordinator, and oversee an internship programme of up to 8 paid interns per year)

· Strong financial management skills, and experience managing large budgets (this role will be responsible for financial management of the BELIEVE project, and reporting to funders)

· Strong experience and understanding of Safeguarding, in charities and/ or school settings

Skills & Competencies

· Excellent project management skills, experienced in using project management tools

· Excellent relationship management and influencing skills

· Strategic thinking combined with strong operational delivery

· Ability to navigate complexity and work across different sectors and perspectives

· Strong written and verbal communication skills

Desirable

· Experience in climate action, sustainability or environmental programmes

· Understanding of faith, belief and/or intercultural engagement

· Experience working with research partners or translating evidence into practice

· Project management qualification

· CRM development experience

How to Apply

Please submit:

· Your CV (Max 2 pages)

· A cover letter detailing what motivated you to apply for the role, and how you meet the person specification.

Application deadline:

6th May 2026, 9:00 AM

Benefits include:

· Opportunity to work mainly remotely from home, with occasional travel to London and other locations across England required for schools, events, and activities.

· Generous annual leave from 25 days (pro rata) plus UK bank holidays, increasing with length of service and including a birthday day off after three years.

· 2 days paid volunteer leave (pro rata)

· Generous pension scheme to help you save for the future.

· Interfaith and intercultural learning opportunities

· Access to internal learning sessions on topics relevant to our sector

· Team events / away days / annual retreat

· Supportive and inclusive work environment with a focus on staff wellbeing 

Who we encourage to apply

We value sensitivity to the issues at the heart of our work and a strong commitment to The Faith & Belief Forum’s goals. We welcome applications from people of all backgrounds and lived experiences. We particularly encourage applications from Black, Asian and other minority ethnic communities, as well as from faith or belief communities currently underrepresented in our organisation, including Sikh, Muslim, Hindu, Buddhist, Jain and Zoroastrian communities. We warmly welcome applicants of all ages and experiences who share our vision and values, and are committed to creating an inclusive workplace, regardless of protected or unprotected characteristics, including but not limited to gender, disability, sexual orientation, and religion or belief.

We recognise that valuable experience can be gained through work, study, volunteering, or community involvement.

Unfortunately, we can only consider applications from individuals who have the unrestricted right to work in the UK, as we are unable to offer visa sponsorship. Applicants must also already be resident and based in the UK at the time of application.

You don’t have to look very far in the UK’s opera world to find someone who started their career with BYO. Onstage, backstage, in the rehearsal room, the dressing room and in front of the orchestra – for more than 35 years we’ve been helping young people find their feet in the professional world.

BYO is the UK’s national training opera company, a place for young people who are in that awkward stage between education and proper working life where they can kick-start their careers. That’s what the ‘youth’ in our name refers to – not age, but the fact that our participants are all at the beginning of their lives in opera.

We’re looking for an experienced fundraiser to manage and grow BYO’s base of supporters. As head of individual giving you’ll be responsible for finding, cultivating, and upgrading donors through campaigns, events, stewardship and personal engagement. This is a permanent role, and while the post is envisaged as full time, we are open to part-time or flexible arrangements for the right candidate.

Job title: head of individual giving
Job type: permanent, full time (40 hours a week), including occasional evenings and weekends, although we’re open to part-time and flexible working
Location: hybrid – mostly remote but with regular meetings and attendance at sessions in London
Reports to: chief executive
Start date: as soon as possible
Salary: £38,000 / year
Probation: 6 months
Closing date: midday, Wednesday 6 May 2026 

This is the job for you if you have: 

• Experience in the individual giving side of fundraising (or a comparable relationship-based income role)
• The ability to build and maintain relationships with donors, including making asks and securing income
• Experience working with senior stakeholders, trustees, or volunteers in a fundraising context
• Strong organisational skills, with the ability to manage multiple priorities 
• Experience of a CRM-centric way of working and familiarity using and managing a CRM system to process supporter data and track engagement
• Excellent and adaptable written and verbal communication skills
• A enthusiastic and collaborative approach, with a willingness to contribute across the organisation
• A proactive, self-motivated approach, with the ability to spot opportunities and follow them through
• Strong attention to detail and commitment to high standards
• Knowledge of major donor fundraising and cultivation techniques
• Understanding of data protection and fundraising best practice

At Prospect Hospice, we believe everyone deserves compassionate, personalised care at the end of life. Every pound we raise helps us be there for people and families when they need us most.

Behind every donation, every supporter and every story is data — and that’s where you come in.

We’re looking for a talented Database Manager who can turn data into knowledge, helping us build meaningful relationships with our supporters and grow the income that makes our care possible.

Hours: 20 hours per week. Hybrid working preferred although fully remote will be considered.

What is the role?

You’ll take ownership of our Raiser’s Edge database, ensuring it is accurate, efficient and used to its full potential across our fundraising and supporter engagement teams.

Working collaboratively with colleagues across fundraising, IT and finance, you’ll help us better understand our supporters, improve how we work, and make smarter decisions that support our long-term sustainability.

You’ll be joining us at an exciting time, with a new strategy in place and ambitious plans — giving you real scope to shape how data is used across the organisation.

What you’ll be doing

• Leading the management and development of our Raiser’s Edge database
• Ensuring high-quality, accurate and compliant supporter data
• Supporting teams with segmentation, reporting and data analysis
• Creating queries, dashboards and reports to track performance
• Improving processes, systems and integrations to make data work better for everyone
• Providing guidance and training to colleagues, building confidence in data use
• Championing best practice and continuous improvement in data management

About you:

You’re someone who combines technical expertise with curiosity and purpose. You understand that data isn’t just numbers — it’s people, stories and impact.

You will bring:

• Strong experience of managing Raiser’s Edge (RE NXT) in a charity or fundraising setting (essential)
• Confidence in data analysis, reporting and segmentation
• Advanced Excel skills and experience with tools such as Power BI (or similar)
• A good understanding of GDPR and data governance
• The ability to translate complex data into clear, meaningful insights
• Excellent attention to detail and a proactive, solutions-focused approach
• A collaborative mindset and a genuine passion for making a difference

Please see the job description for full details and person specification.

We offer a great range of benefits, including:

• 27 days annual leave entitlement (plus bank holidays)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• A values led, inclusive working environment
• Free parking on-site

How to Apply

To apply, please upload your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.

First stage interviews will take place by TEAMS 5-7 May and face-to-face interviews will be 13-14 May 2026.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a DBS check, satisfactory references, online and social media checks, and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands, or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

About the Role

We are seeking a charity professional with evaluation and impact experience, and skills to develop Lewisham Local’s business functions such as service delivery impact with a focus on impact measurements of infrastructure work, premises, and admin.

This is a newly built role to support the charity’s new ambitious three-year strategy.

Main Objectives

• Develop and deliver the charity’s Impact and Evaluation framework
• Ensure charity’s CRM Salesforce is used at every level of capturing data

Support, develop and manage Lewisham Local’s business functions such as Admin and Premises management

Main Duties and Responsibilities

Impact Measurement

• Working closely with the SMT and project leads to understand the depth of the work carried out by Lewisham Local and develop an impact and evaluation framework to measure the success of our work.
• Train and support colleagues to ensure the framework is embedded into our daily work measuring the change created as a result of the work carried out by Lewisham Local.
• Run a quarterly impact report for SMT and Board
• Introduce data capture protocols and training on using the charity's CRM Salesforce to ensure data is recorded and up to date
• Act as a champion for this across the team

Manage Admin function

• Manage the two (job share - 0.8 & 0.2 FTE) Admin officers who support the CEO, Board and take on the general office admin tasks
• Develop and improve Lewisham Local’s admin processes

Manage premises – support and training will be offered

• Manage a Premises Coordinator (0.6FTE) in safe running the Orchard Gardens Community Centre
• Support the CEO in developing premises strategy and future proposals

Together with SMT and the CEO manage Lewisham local’s fundraising function, reviewing and contributing to the grant applications.

Core Team Responsibilities

• Build and share knowledge and intelligence internally
• Build strong and effective local relationships across sectors
• Be a visible, active, positive and engaging presence within the community at local events, activities and meetings.
• Contribute and create regular communications content
• Champion the role of local giving, and the contribution of civil society in Lewisham
• Collect and process data, carry out monitoring and evaluation of our impact
• Help other team members at times of increased workload and/or specific events
• Contribute to office organisation and administration responsibilities to ensure the effective running of the organisation and staff presence at the office premises
• Manage volunteers to achieve the portfolio and charity’s aims and objectives
• Attend regular team meetings and supervision sessions as required
• Undertake training and development as required
• Contribute to writing grant applications for future projects and core work

This is not an exhaustive list of tasks, and you may be asked to undertake any other reasonable duties in connection with the role. Job descriptions are reviewed regularly and may be amended at any time in accordance with the needs of the organisation

Please see attached the full job description and person specification.

MumsAid is an award winning, growing charity with a track record of delivering innovative support to mothers. Following our successful application to the Propel fund, we are recruiting an Operations & Programmes Manager to lead delivery of a new long term systems change programme whilst providing operational leadership across the organisation. You will be a key member of our Senior Leadership Team, working closely with our CEO to drive project delivery and strengthen our operational foundations as we grow.

This senior role combines two key responsibilities. You will lead our new Systems Change programme for young mothers, mobilising and delivering a long term initiative that shares our best practice model with partners and influences policy and practice across the perinatal mental health sector. You will also provide operational leadership across MumsAid, managing governance, IT systems, data management, finance, monitoring and evaluation, and organisational coordination. This requires exceptional organisational skills, strategic thinking, emotional intelligence and a deep commitment to equity and co production. You'll need substantial project management experience in the voluntary and community sector, proven operational management expertise, strong systems and data management skills, and the ability to represent MumsAid confidently in multi agency spaces.

We offer a values driven, supportive working environment with hybrid flexibility, professional development opportunities, a pension scheme, 25 days annual leave plus bank holidays (pro rata), and health benefits. This is a chance to help create lasting, systemic change in maternal mental health support.

We are dedicated to building a diverse workforce and actively encourage applications from candidates belonging to underrepresented groups.

Church Engagement Support Officer

Permanent, Full Time, Hybrid working (2 days per week in the office)

Location: Warrington

Salary: £30,697 per annum

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Central Supporter Engagement Advisor, the Church Engagement Support Officer will focus on inspiring and engaging churches, Christian Aid groups, and the public across UK to support Christian Aid’s mission.

The post-holder will build and maintain relationships, maximising participation in appeals and campaigns, providing fundraising support, and managing feedback to uphold Christian Aid's reputation, and will ensure donations and gifts are processed efficiently in the CRM system to meet donor requirements and maintain accurate supporter information for effective contact, building relationships based on trust and openness.

Some of the main responsibilities of the Church Engagement Support Officer include:

• Build trust-based relationships with supporters to deepen their connection with Christian Aid’s mission, proactively engaging with new and lapsed churches to inspire them to give, act, and pray.
• Provide high quality stewardship to supporters making donations, processing payments quickly, effectively, and accurately, and manage associated data with care and diligence.
• Collaborate across a diverse range of audiences to provide tailored advice and support, enabling impactful fundraising efforts. 
• Understand supporter perspectives by maintaining open communication and aligning interactions with Christian Aid's values, while critically evaluating processes to improve engagement during key campaigns and appeals.
• Commit to high-quality interactions with supporters, consistently managing feedback and complaints to uphold Christian Aid’s values and goals. 
• Maintain accurate supporter information on the CRM system, and ensure donations and gifts are processed effectively to maximise impact. 
• Contribute to impactful projects by developing supporter knowledge and providing training to colleagues, strengthening supporter relationships and engagement. 

About you

Who we are looking for:

Essential:

• Demonstrable experience of customer care and the importance of building relationships.
• Demonstrable experience and confidence in engaging supporters over the phone and discussing financial giving. 
• Experience of using supporter/customer database.
• Ability to actively listen to supporters on the phone, identifying relevant opportunities for further engagement. 
• Developed communication skills to influence verbally; inspiring and encouraging engagement.
• Ability to maintain focus in a busy environment and retaining attention to detail.
• Ability to work collaboratively with a variety of teams and colleagues. 
• Ability to analyse and interpret information to achieve required outcomes. 

Desirable:

• Experience of working with volunteers to maximise fundraising and engagement.
• Knowledge of digital fundraising and marketing.
• Knowledge of Christian church structures across England, Scotland and Wales.
• Welsh speaking.
• Familiarity with financial processing. 
• Knowledge of global development issues and Christian Aid’s work.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Following the growth of the Income Generation team Severn Hospice is expanding.

Severn Hospice is a leading regional charity providing compassionate care for people living with incurable illness across Shropshire, Telford & Wrekin, and Mid Wales. We are looking for an experienced, compassionate and motivated fundraiser to help grow our Individual Giving programme, a vital source of income that enables us to continue delivering our caring services.

As Senior Individual Giving Fundraiser, you will play a key role in shaping and delivering fundraising activity that inspires supporters and maximises engagement, income and lifetime value.

Leading a diverse portfolio including regular giving, appeals, in memoriam gifts, funeral donations and general donations, you will use insight-led planning and thoughtful communication to engage supporters, build lasting and meaningful relationships and encourage long-term giving.

Working closely with colleagues across the income generation and communications teams, you will develop campaigns, initiatives and supporter journeys that make new and existing supporters feel valued, informed and inspired by the difference they make.

This role combines strategic oversight with hands-on delivery. You will manage budgets, plan and monitor campaigns, evaluate performance, and ensure compliance with all relevant regulatory and best practice standards. You will also line-manage the Legacy Fundraiser, supporting the development of legacy income as part of the wider Individual Giving programme.

Severn Hospice is a wonderfully rewarding place to work. If you are an experienced, creative and relationship-focused fundraiser with a passion for supporting your local community, we would love to hear from you.

Charity Administrator 

We are seeking a Charity Administrator to play a vital role in ensuring that our governance, systems, and operational processes are strong and sustainable, enabling our outreach services to scale while remaining deeply rooted in the needs of the communities we serve.

About The Branch Trust

The Branch Trust is a charity established in 2020, growing out of the outreach work of St Mary’s Church, Chipping Norton. We serve communities across Chipping Norton and surrounding villages, with a particular focus on the most deprived areas of West Oxfordshire, where barriers to accessing support can prevent individuals and families from thriving.

At the heart of our work is a deep commitment to listening carefully to the real challenges faced at grassroots level and responding in a dynamic, innovative way. Our approach brings together voluntary organisations, statutory services, and local community networks to create joined-up, practical support that treats people as whole individuals. This collaborative, holistic model—rooted in the life of the community—is something we believe can serve as a blueprint for others seeking to address complex social needs in meaningful and sustainable ways.

Driven by our Christian faith, we work alongside partners to support, encourage, and empower people of all ages, backgrounds, beliefs, and circumstances. With strong local backing, we have raised over £4 million to develop a central community hub in Chipping Norton, providing a base from which this integrated support and outreach can grow and flourish.

As our work continues to expand, we are seeking a Charity Administrator to play a vital role in ensuring that our governance, systems, and operational processes are strong and sustainable, enabling our outreach services to scale while remaining deeply rooted in the needs of the communities we serve.

Role Purpose

The Charity Administrator is responsible for governance support, HR operations, organisational systems, compliance, and internal processes. The role ensures the charity’s operational infrastructure runs smoothly and supports the staff and volunteer team effectively.

Working closely with the CEO and Trustees, the Charity Administrator will maintain, update and implement robust systems, oversee administrative and organisational processes, and support the charity’s ongoing growth and impact.

Key Responsibilities

Governance and Compliance

•Ensure the charity operates within appropriate governance structures and Charity Commission requirements.

•Act as the organisational lead on statutory and regulatory compliance, including GDPR and Health & Safety.

•Work with staff and Trustees to keep charity policies up to date and ensure they are implemented across the organisation.

•Support the preparation and collation of the charity’s Annual Impact Report.

•Liaise with the Charity Commission where required.

Organisational Operations

•Oversee the internal operations and administration of IT, HR, and legal processes.

•Support the daily running of the charity, including systems, processes, and management of organisational infrastructure, working alongside the Operations Manager.

•Work alongside the Finance Manager to approve payments and expenses.

•Help establish and maintain operational processes that enable the charity to grow sustainably.

HR and Team Support

•Support recruitment, onboarding, development, and retention of staff and volunteers.

•Maintain accurate personnel records for staff and Trustees.

•Contribute to the wellbeing and effectiveness of the team through strong organisational support, including Staff and Volunteer Handbooks.

•Attend weekly staff meetings and contribute to team life, including leading a time of worship once per quarter.

Data and Systems Management

•Oversee the charity’s IT contracts and liaise with the system providers regarding improvements or issues.

•Support staff in maintaining accurate data input and conduct regular data checks.

•Produce data reports as required and manage any data breaches appropriately.

•Ensure data is managed in line with GDPR and organisational policies.

•Support procurement, implementation, training and effective use of the charity’s CRM system.

Communications and Website (optional, for discussion)

•Help implement the charity’s communications strategy across the website, social media, and newsletters.

•Oversee and update website content in collaboration with external providers and the communications team.

•Assist in producing newsletters, leaflets, signage, and other communication materials.

Person Specification

Essential Skills and Experience

•Strong organisational and administrative skills with excellent attention to detail.

•Ability to work independently while collaborating effectively with a team.

•Experience supporting organisational operations, governance, or administration.

•Good understanding of data management and confidentiality.

•Strong communication and relationship-building skills.

•Ability to manage multiple tasks and priorities.

Desirable Experience

•Experience working within a charity or non-profit organisation.

•Familiarity with Charity Commission requirements and governance practices.

•Experience with CRM or data management systems.

•Experience supporting HR or operational processes.

Personal Qualities

•Highly trustworthy and reliable.

•Proactive and solution focused.

•Committed to supporting the mission and values of The Branch Trust.

•Comfortable working in a faith-based organisational environment.

Additional Information

•Reports directly to the CEO under the governance of the Board of Trustees.

•This job description outlines the main duties of the role but is not exhaustive.

•The appointment is subject to an Enhanced DBS check.

•Genuine Occupational Requirement (GOR): practising Christian. The post holder will participate in and occasionally lead short acts of worship within team meetings and uphold the Christian ethos of the organisation.

•Training and development opportunities will be provided.

As part of the Operations team, the successful candidate will be responsible for playing a proactive role in the ‘Thriving Boxing Community’ element of England Boxing’s strategy, as well as having significant input into ‘A Respected and Valued NGB’ and other elements of the wider strategy.

In essence, the role will be responsible for managing, developing and enhancing the day-to-day running of the Membership Services Department to ensure all those engaging with England Boxing have a first-class experience.

The role is also responsible for the accuracy of the data on England Boxing’s database (which includes the current and past member records) and to provide support to volunteers and England Boxing staff as appropriate.
Please note the job will require flexible working hours, including occasional evening and weekend work at National Championships / other EB events.

Key Accountabilities Include:

• To lead and develop the ‘Thriving Boxing Community’ element of the England Boxing strategy. In addition, help develop and deliver the broader England Boxing strategy as required.
• To develop and update the company CRM system, ensuring streamlined processes and systems to guarantee a high-quality experience for our members & volunteers.
• To oversee the day-to-day support and management of regional volunteers across the country in line with England Boxing’s policies, procedures, services & systems.
• To ensure the membership services function operates effectively and that the functions’ activities are aligned with departmental and company objectives.
• To ensure that all membership enquiries are satisfactorily managed, resolved and closed in agreed timescales.
• To manage proactive engagement with members to grow affiliation, enhance membership retention and promote England Boxing services.
• To actively review and implement cost-effective improvements in the membership services, processes, and systems.
• Ensure a high level of customer service and membership support is provided at all times.
• Ensure high-quality records are maintained.
• Manage the accurate fulfilment of membership benefits, including partner offers, DBS assessments and insurance.
• Serve as project manager for the production and distribution of membership information.
• To establish and develop good working relationships with England Boxing staff, members, regional associations, participants and supporters to ensure positive relations.
• Line-manage the Membership Services team, effectively sustaining a positive team environment, displaying high levels of motivation and team spirit.
• Manage the membership services budget
• To provide support and input into the management team as required, and specifically into the delivery of the organisation’s strategic plan and Sport England funding programme.
• To oversee the training & development of staff and volunteers in the Membership Department, and create a culture of self-improvement and continuous professional development
• To perform any other duties as reasonably required to meet the objectives of the organisation

Person Specification - Essential:

• Minimum three years’ experience in managing, developing, and enhancing membership, volunteer, or customer services.
• Understanding and awareness of individual and club membership within a sporting environment.
• Experience in setting goals, targets and measures, and subsequent implementation plans, particularly in relation to commercialisation & CRM development
• Comfortable operating in a fast-changing and challenging environment with excellent people/relationship management skills and the ability to influence and engage.
• Track record in the successful management of budgets, volunteers and staff, including their ongoing development.
• Excellent written and verbal communication skills. Along with appropriate IT skills, specifically Microsoft Teams, Word, Excel and PowerPoint.
• To be resilient and able to demonstrate leadership, and have experience operating at a management level.
• Experience of writing high-level reports, policies and strategies, particularly in relation to the practical implementation of good governance within a national sporting or third sector organisation
• Experience using insight and research methods to help better understand customer or membership behaviour, and apply learnings to improve future work
• A demonstrable understanding of the need to co-produce/collaborate with stakeholders and the impact of the same.

Desirable:
• Knowledge of amateur boxing, including technical rules and competitions.
• Experience of managing sub-committees, focus groups and/or consultations in a voluntary, sports or customer service environment
• Be able to demonstrate creativity and the instigation and production of innovative and cost-effective development programmes.
• Hold a full UK Driving Licence and access to a vehicle.
• The role will require travel throughout the country for meetings/events and work unsociable hours, including evenings and weekends (as required).
• Experience in developing grassroots sports projects. This includes writing and developing grant funding applications.