Crm database training manager jobs

Battersea is entering an exciting phase of innovation and transformation during this first year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.

The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers. The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 1st December 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview Date(s): To be confirmed

For full details on the role, please download the recruitment pack from our Careers website.

To apply for the role, click on the "Apply" button below.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description 

You will be supported by the Head of Corporate Development and Partnerships to be creative in how they grow and uplift new income generation across corporate partnerships. You will have an entrepreneurial approach to your work to identify and attract new organisations whilst maintaining excellent relationships with our established partners, focusing on stewardship, renewals and smart uplifts.

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Interested? Want to know more about the Charity? Check out our website

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Eager to know more about the role? Have a look at the Job Description attached

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Tuesday, 16 December 2025.

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Got questions about the role? Get in touch with the People Team 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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Brief role description:

​​The CST Client Advisor will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services.

Working closely with the Central Support Team (CST), the CST Client Advisor will offer advice and guidance to both clients and employers, utilising the Meganexus CRM and the CTP internet platform.

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Interested? Want to know more about the Charity? check out our Website

​Eager to know more the role? Have a look at the Job Description 

​What’s in it for you? Check out our Benefits

​Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Monday 15 December 2025 

​Got questions about the role? Get in touch with the People Team

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

​We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

As an Individual Giving Manager, your role will have overall responsibility for the operational delivery of the Individual Giving strategy. You will use proven fundraising techniques across print and digital to grow and diversify our programme, engaging with both new and existing audiences to support our work with children with brain injury and neurodisability.

You will also be responsible for developing and implementing legacy marketing plans, utilising channels including direct marketing, digital and events. Alongside this, your role will focus on our mid value programme, producing and developing campaigns and stewardship plans aimed specifically for this audience.

The Individual Giving team are a small and ambitious team who sit within Public Fundraising and form part of a wider Fundraising and Communications directorate. The team is responsible for generating around £1m in income a year, through recruiting new donors and building relationships with existing donors, including legacies and mid value supporters. We have ambitious plans for growth and, as part of a supporter marketing remit, are developing more holistic relationships with our supporter base.

Reporting to the Senior Individual Giving Manager, you will take overall responsibility for planning, managing and delivering innovative and impactful supporter campaigns across a range of channels. With the ability to resolve everyday challenges and obstacles independently, you will be expected to deliver a range of Direct Marketing fundraising campaigns through the full creative process, from briefing to concept, through to final delivery, as well as reviewing results and making recommendations. You will also be responsible for developing and implementing legacy marketing plans, utilising channels including direct marketing, digital and events. Alongside this, your role will focus on our mid value programme and producing and developing campaigns and stewardship plans aimed specifically for this audience.

Interview Date: 17 December 2025

Duties and Responsibilities:

Campaign project management:

• Plan, manage and deliver innovative and impactful supporter campaigns across a range of channels, including donor development, supporter acquisition and prize led fundraising activities.
• Support the Senior Individual Giving Manager in the setting of budgets and achieve income targets outlined in annual plans.
• Produce, take ownership of and implement medium to long-term product strategies for elements of the development and/or acquisition programmes – delivering all associated campaign activities, assessing the performance of each product against response and income targets, and managing these on an ongoing basis in order to meet or exceed targets.
• Produce clear and succinct briefs to agencies, suppliers and internal stakeholders.
• Use marketing judgement to proof, edit and develop compelling creative, and make sound decisions on proposals and testing plans.
• Work closely with the Data Manager, as well as Supporter Care, Communications, Events and Partnerships Fundraising to successfully deliver campaigns and evaluations.
• Continually test and learn across campaigns to improve performance, consistently looking to improve ROI and lifetime value across the programme.
• Manage contract and campaign agreements with external agencies, ensuring activities are delivered in a compliant way, adhering to GDPR and fundraising regulation including the Code of Fundraising Practice.

Management of supporter journeys:

• Develop effective welcome and supporter journeys, to help minimise attrition and increase the average lifetime value of donors.
• Ensure that new supporters are thanked and welcomed appropriately, with an emphasis on testing early-stage engagement.
• Support the creation and testing of an integrated supporter journey programme that is segment and channel based, in collaboration with colleagues across the wider Fundraising department.

Reporting and analysis:

• Closely monitor campaign results and provide updates on performance.
• Produce post-campaign analysis reports.
• Work with the Data Manager to develop and update existing reporting mechanisms.
• Make recommendations to improve the performance of future campaigns based on evidence and data.

Legacy marketing and administration:

• Develop and implement legacy marketing plans utilising channels including direct marketing, digital and events.
• Liaise with the wider Public Fundraising team to brief speakers and identify new speakers or ‘Legacy Ambassadors’ to help promote legacy fundraising at key events.
• Build one to one relationships with potential legacy donors, including taking them on tours of The Children’s Trust to showcase our service provision.
• Management of legacy administration including liaison with solicitors, executors, other charities (who are benefitting from the same estate) and family members.

Mid value programme:

• Work with Senior Individual Giving Manager to develop and implement the mid value donor fundraising strategy.
• Build and steward relationships with our mid value donors, developing relationships which inspire donors and supports them towards making significant gifts to The Children’s Trust and encourages long-term support.
• Identify and develop mid value prospects, as well as potential major donor prospects from within the mid value cohort for stewardship by the Philanthropy team.
• Collaborate with colleagues to build appropriate supporter journeys for mid value prospects and donors.
• Consider innovative ways of engaging mid value donors and prospects, such as targeted communications and events.

Developing insight, product development, competitor analysis and industry  perspective:

• Use existing research and insight, and where appropriate, undertake and commission new projects to derive new / further insight and analysis.
• Identify, research and develop new products, creative ideas and fundraising initiatives.
• Keep up to date with industry developments and act upon direct and digital marketing trends and statistics.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Anna Freud is seeking an Administrator - Schools and Colleges Early Support Service (SCESS) to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: 

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

Please visit our careers page for details of our staff benefits.

You’ll be joining a fast-paced but very supportive team of around 15 people, with plenty of guidance at the start and a strong culture of working together. We offer hybrid working with at least 20% of your time onsite at either our London or Manchester hub, and there may be scope for increased remote working for the right person.

Flexible working is available where service needs allow, and you’ll be part of a workplace that genuinely prioritises wellbeing, inclusion and ongoing development. As part of the Schools Division, you’ll also gain experience within a service that makes a real difference to children, young people and the education professionals who support them.

What you’ll do

In this role, you’ll provide the core administrative support that keeps the Schools and Colleges Early Support Service running efficiently, ensuring that appointments, communications, data processes and day-to-day operations are well coordinated so practitioners can focus on supporting children, young people and school staff. You’ll work closely with practitioners and the Project Manager, and you’ll also build regular connections with school staff and education professionals across the country. These relationships are central to the role and key to keeping the service running smoothly.

• Getting up to speed quickly with scheduling, mailbox management and core administrative processes.
• Helping maintain smooth service delivery by keeping information accurate, organised and shared in a timely way.
• You’ll manage daily service administration, oversee intervention activity and act as a point of contact for practitioners.
• Scheduling appointments, webinars, training sessions and internal/external meetings, making sure all logistics are in place.
• You’ll monitor and manage the service mailbox, respond to enquiries and share prepared communications with stakeholders.
• Organising meeting arrangements, preparing agendas, circulating papers and taking accurate minutes when required.
• You’ll maintain and update databases and spreadsheets, track service uptake, and collate data for reporting and analysis.

What you’ll bring

You’ll be a well-organised and proactive administrator who’s confident with digital tools, comfortable managing a busy workload, and able to communicate clearly and professionally with practitioners, schools and other stakeholders.

• You should have experience working in a busy administrative setting and be confident juggling multiple tasks.
• Strong IT skills are important, including ease with MS Office, web-based systems and databases/CRMs.
• You’ll need excellent organisation, attention to detail and time-management skills to stay on top of deadlines.
• Clear written and verbal communication skills are essential, along with the ability to work well with a range of colleagues and professionals.
• A flexible, problem-solving approach is key, as well as an understanding—or willingness to develop an understanding—of the school environment, safeguarding and confidentiality.

Key details

Hours: Full time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is considered depending on individual situation and service needs. Must work Friday.

Salary: £27,040 FTE per annum, plus 6% contributory pension scheme

Location: Location Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD). There may be scope for increased remote working for the right person.

Contract type: Fixed term until 31 August 2026

Next steps

Closing date for applications: midday (12pm), Thursday, 4 December 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Tuesday, 9 December 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely on Tuesday, 16 December 2025.

Questions?

Please contact us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

As our Manager, Global Sub-Grant Programme, you will manage and coordinate all aspects of Chapter Zero Alliance’s sub-granting operations and partner* relationships across our global network of Chapters. The role ensures effective fund disbursement, compliance with due diligence and contractual requirements, and strong partner relationships that support the charity’s mission to embed climate governance into boardroom decision-making. 

* The term “partner” throughout refers to our network of Chapters who will be sub-grantees in the majority of cases. However, the term may also include knowledge, or other partner organisations. 

Organisation: Chapter Zero Alliance 

Location: Office-based / Hybrid within the UK (Central Cambridge-based office 

Reporting to: Associate Director of Strategy and Governance 

Contract Type: Permanent 

Hours of work: Full-time, 37.5 hours per week

Travel: Business travel from time to time, as needed 

Salary and Benefits 

• Salary: Up to £40,000 per annum

• Annual Leave: 27 days, plus Bank Holidays and discretionary Christmas shutdown

• Pension: Generous 8% employer pension contributions (no match required)

• Wellbeing: Group life assurance, employee assistance programme and health cash plan 

About Us 

Chapter Zero Alliance is a charity undergoing an exciting period of growth. We support a unique, high-impact network of Chapters active in over 70 countries worldwide engaging board directors on climate and nature issues. We are making a measurable difference by creating a safe and supportive environment for peer dialogue and working with our founding partners at the University of Cambridge and the World Economic Forum and our broader partner network. Click here for more information about our work. We are the only charity dedicated to building a global community that supports board directors to advance climate and nature governance. 

Key Responsibilities 

Sub-Granting Operations and Process Management 

• Manage the full lifecycle of sub-grants, from the ‘request for proposal’ stage through to Chapter, or partner selection and contracting, reporting and closure. 

• Maintain oversight of all sub-granting timelines, documentation, and deliverables. 

• Ensure compliance with internal policies and funder requirements throughout the sub-granting cycle. 

• Provide administrative and logistical support for the sub-granting process, including database and document management. 

Chapter and Partner Due Diligence, Contracting 

• Lead and coordinate Chapter or sub-grant partner due diligence assessments in line with organisational standards. 

• Support risk mitigation planning and maintain up-to-date due diligence records. 

• Prepare and process partner contracts (sub-grant agreements) and amendments, timely signatures and filing. 

• Work with finance and legal teams to ensure compliance with financial and contractual obligations. 

Chapter and Partner Reporting and Oversight 

• Monitor sub-grantee narrative and financial reporting, ensuring submissions are timely, accurate and compliant. 

• Review reports (budgets, deliverables, and impact metrics) and coordinate internal validation processes with all relevant teams. 

• Support partners to strengthen their reporting capacity and understanding of grant requirements. 

Partner Capacity Development 

• Support the design and implementation of partner capacity development plans. 

• Coordinate capacity-building initiatives, workshops, and follow-up actions with partners. 

• Track progress of capacity development activities and report outcomes to management. 

Coordination and Communication 

• Serve as the key liaison regarding sub-granting between partners and internal teams (Finance, Fundraising, Chapter Engagement, and Senior Leadership). 

• Raise operational issues with relevant internal stakeholders. 

• Participate in cross-departmental coordination meetings to ensure alignment between partnership and programme delivery. 

• Contribute to knowledge management and continuous improvement of partnership systems and tools. 

• Contribute to charity funding proposals as needed. 

Advisory and Strategic Support 

• Advise on new sub-granting opportunities and partnership models to strengthen programme impact and reach. 

• Support the development of partnership policies, tools, and templates. 

• Provide analysis and insights on partner performance, risks, and opportunities. 

Person Specification 

Essential Qualifications and Experience 

• Significant experience in partnership management, grant administration, or programme coordination within the NGO or international development sector. 

• Demonstrable experience in managing sub-granting processes and partner relationships. 

• Strong understanding of UK charity regulations, including fundraising standards and data protection. 

• Knowledge of due diligence, risk assessment, and donor compliance requirements. 

• Experience reviewing financial and narrative reports from partners. 

• Excellent administrative, organisational and problem-solving skills, with the ability to manage multiple stakeholders across regions. 

• A credible and confident communicator. 

Desirable 

• Experience in capacity development, training, or partner support functions. 

• Familiarity with institutional donor requirements (e.g., FCDO, EU, USAID, etc.) 

• Understanding of financial management principles and budgeting. 

• Knowledge of CRM/project management/grant management systems. 

• Understanding and passion for the global climate, development, or social impact sectors. 

Core Competencies 

• Strong attention to detail and commitment to quality. 

• Project management, able to manage multiple priorities and meet deadlines. 

• Commitment to continuous improvement. 

• Integrity, accountability, and respect for confidentiality. 

• Proactive, solution-oriented, and collaborative working style. 

• Commitment to the organisation’s mission, values, and partnership principles. 

The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our charity. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face time with our colleagues to promote creativity and collaboration; we’ve therefore adopted a blended working model of home and office working arrangements.

We are proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. We have a legal responsibility to ensure you are eligible to live and work in the UK. 

Interviews will be held during December and January.

The Sales and Insights Manager leads on the management and development of the CRM database and ticketing system (Tessitura). They are responsible for reporting and in-depth analysis of sales and data with the aim of better understanding our audience and delivering creative, data led, and results driven marketing campaigns.

Application deadline: 12PM, Monday 24th November 2025
Interviews will take place: The week commencing 1st December 2025
Second Round Interviews will take place: The week commencing 8th December 2025

The Marketing & Communications team is crucial to the success of the Almeida’s ambitious vision and the strategic priorities for the team include:

• Build and manage the brand of the Almeida Theatre across London, the UK and internationally.
• Take a strategic and data first approach to marketing and promoting the Almeida and its work in order to deliver income targets in excess of £3 million in ticket sales each year.
• Build and diversify the audience who experience our artistic programme and increase engagement levels among those currently least engaged in arts and culture.
• Engage with a significantly bigger audience than current ticket purchasers, curating a cultural conversation predominantly through the creation and distribution of digital content.
• Develop a segmentation strategy for audiences based on insights from our CRM system (Tessitura).
• Generate additional income from growth of the Almeida Membership and the promotion of auxiliary sales.

Key Responsibilities:
CRM:

• Lead on management of Almeida’s central CRM database, Tessitura, and act as principal point of contact with Tessitura for all system maintenance, development, and upgrades.
• Work closely with the Marketing and Development teams to maximise the use of our CRM systems and ensure they are fit for purpose and align with the goals of the organisation.
• Ensure the CRM provides an effective sales funnel and is an efficient sales process.
• Work with the Box Office Manager to set up on-sales for new productions and events.
• Update the information and content in TNEW (online booking system), working Box Office Manager to ensure a smooth sales path.
• Work with the Development team to enhance our insight into current and prospective supporters. In particular, working to support Membership recruitment and retention, to encourage donations.
• Work with the Marketing Manager to produce audience segmentation strategies.
• Help troubleshoot queries or issues, related to Tessitura filtering those that cannot be resolved internally through to the Tessitura support.
• Provide support to all of the key departments within the Almeida which generate and use data, including set up of users, and provide training as required.
• Be a key part of the Almeida’s GDPR team ensuring all our data collection and processing complies with all current and future data protection legislation.

Sales, Insights and Data:

• Compile and deliver sales reports and analysis to relevant departments across the organisation, including senior and executive leadership, tailoring reports to suit a range of requirements.
• Monitor ticket inventory and introduce strategies for managing ticket holds.
• Provide up-to-date data analysis and reporting on marketing activities to help improve the effectiveness of campaigns.
• Use sales data analysis to advise the Director of Marketing and Communications on ticket pricing strategies.
• Manage our digital audience survey (Survey Monkey) and Arts Council data collection platform (Illuminate), collating and reporting on the results and evaluation of campaigns and audiences.
• Help guide the Almeida’s audience development strategy through customer research and data analysis relating to existing and new audiences.
• Support other departments with data collection and analysis.

Other duties:

• Be jointly responsible for the accuracy of all marketing communications, maintaining the theatre brand at all times, and advocating for this across the organisation.
• Support the Marketing Manager with digital advertising.
• Help to develop and deliver marketing strategies to increase income from auxiliary sales such as merchandise and Almeida Café & Bar.

Person Specification

• Enthusiasm for theatre and the work of the Almeida.
• Significant experience of CRM and ticketing systems, ideally Tessitura.
• Digitally and technologically fluent, with understanding of relevant software and systems.
• Knowledge of in-depth ticketing data-analysis and reporting techniques.
• Highly numerate, with an interest in data and statistics.
• Experience of driving forward key audience development objectives.
• Strong attention to detail.
• A creative thinker, problem solver and confident decision maker.
• Excellent verbal and written communications skills.
• Ability and confidence in managing relationships with both internal and external stakeholders.

Equality, Diversity and Inclusion
We want to create and sustain a productive, diverse and inclusive working environment. We ask everyone who works with us to champion this ambition and embed it in their day-to-day work being at the heart of our Actions for change: Equality, Diversity and Inclusion Policy and monitored through our Action Plan.

Environmental Sustainability
We aim to be an environmentally sustainable organisation and ask that our all our teams work to support this. In doing so we are seeking to promote efficient and sustainable practices that create
minimal impact. This is outlined in our Environmental Sustainability Policy and tracked in our annual action plan.

Remuneration and Hours:
Salary: £41,000 per annum
Holiday: 25 days per annum
Probationary period: 3 months
Notice period: 3 months
Pension: As part of auto-enrolment you may be eligible for NOW pension. The Almeida contributes 3% of basic salary to a stakeholder pension scheme (Scottish Widows), following 6 months’ service and successful probationary period.
Other Benefits: theatre ticket subsidy scheme, season ticket loan, theatre tickets, staff discount in the Almeida bar and other local amenities.
Location: This position is based at the Almeida’s administration offices at 108 Upper Street, London N1 1QN. There will also be the opportunity to work remotely.

For a job description and details of how to apply please visit our website.

DATA, IMPACT AND EVALUATION OFFICER

Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

About the role 

We’re looking for someone who can help Likewise understand, evidence and communicate the difference our work makes — for people, for our community, and for the wider system we’re part of.

The Data, Impact and Evaluation Officer will hold and develop our monitoring and evaluation functions, ensuring they reflect the relational nature of our work. Understanding our data, demonstrating our impact, and telling our story in a compelling way are central to our organisation’s strategy going forward. Whether that’s about generating the income to do our work, making sure more people can access our services, or reporting to funders on the social impact of their investment, this role plays a vital part in ensuring our story is well evidenced, well told and widely understood.

This role combines technical ability in data, reporting and evaluation with relational and strategic strengths in collaboration and influence. You’ll work closely with Service Leads, our Fundraising Manager, Wellbeing Support Workers and Volunteers to ensure that data is rigorously collected, recorded, analysed and interrogated. Where you spot gaps in our systems and processes, you’ll lead on designing and implementing solutions.

You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values.You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values. 

Key responsibilities 

1. Data and systems 

• Review Likewise’s current data systems and processes and build an understanding of our current strengths, challenges and opportunities for improvement. 

• Establish and manage user-friendly, intuitive data collection processes that reflect the realities of our frontline work. 

• Ensure the quality, consistency and completeness of data across services, supporting accurate reporting and insight. 

• Maintain and develop Likewise’s monitoring and evaluation framework, ensuring alignment with organisational priorities and funder requirements. 

• Lead on the improvement of digital systems (e.g. CRM, data dashboards) to make data easier to use and learn from. 

• Lead on GDPR and data protection, including overseeing data management and storage practices, coordinating team training and acting as first point of contact for any data protection 

2. Analysis and reporting (supporting fundraising and contracts) 

• Work with the Fundraising and Communications Manager to generate robust evidence and stories for funding bids and reports. 

• Provide accurate, insightful data to demonstrate need, reach and outcomes for current and prospective funders. 

• Contribute to reporting cycles and project monitoring for grants and commissioned work. 

• Help identify and articulate trends or insights that strengthen our funding cases and future proposals. 

3. Demonstrate and evidence impact 

• Analyse quantitative and qualitative data to show outcomes, learning and social impact. 

• Produce clear, engaging reports and summaries for internal learning and external audiences. 

• Develop or refine theories of change and outcome measures that capture relational and person-centred change. 

• Draw on wider research and evidence to contextualise and strengthen our impact story. 

4. Stories and case studies 

• Build engagement and understanding across the team in the how and why of data and story collection — fostering curiosity, ownership and care. 

• Work with staff, students and volunteers to collect stories, vignettes and quotes that bring our work to life. 

• Collaborate with the Fundraising and Communications Manager to share stories in accessible, ethical and creative ways — through reports, social media or campaigns. 

5. Support service improvement and learning 

• Help teams use data and feedback to reflect, learn and adapt — making learning relevant and motivating. 

• Provide practical training and tools to build confidence and data literacy across teams. 

• Support Directors and Leads to interpret learning and feed insights into service design and development. 

Onboarding and immersion 

• Spend time in the early weeks embedded in our work — shadowing staff, students and volunteers across our 1-1 and community activities. 

• Use this experience to ground frameworks, reporting and data practices in the lived reality of our work. 

About you 

We’re looking for someone who combines curiosity and rigour — someone who can handle data confidently, but also cares about the human story behind it.

You’ll thrive at Likewise if you are self-motivated and adaptable. You’ll need to be comfortable with uncertainty, autonomy, and enjoy working in an environment that’s collaborative and ever-evolving. You may find it harder here if you prefer fixed structures, clear hierarchies or rigid processes — the way we work asks for flexibility, shared responsibility and mutual accountability.

Essential 

• Experience in monitoring, evaluation, data or research within a charity, public sector or community setting. 

• Experience working with CRM or case management systems. 

• Strong analytical skills (quantitative and qualitative) and confidence with tools such as Excel or Power BI. 

• Ability to design or refine data collection frameworks and indicators. 

• Excellent written communication, able to translate data into compelling insight and learning. 

• Strong relationship-building and influencing skills, with the ability to collaborate across teams. 

• Organised and self-motivated, with attention to detail and follow-through. 

• Reflective and values-driven, comfortable with complexity and nuance. 

Desirable 

• Understanding of relational or trauma-informed approaches to care and support. 

• Experience in the mental health, social care or community sector. 

• Experience supporting organisational learning or delivering training. 

• Qualification in social research, data science, or a related field. 

NoFit State Circus is looking for a motivated, ambitious and organised Development Manager with a genuine passion for the arts and the work we do.

You must be excellent at building and nurturing relationships, able to think long term and strategically, and adapt to various needs of the ever-changing world around us. 

NoFit State is the UK’s largest contemporary circus company, and every year we engage with 120,000-150,000 people of all ages and backgrounds from across Wales, the UK and the world.  We have exciting plans ahead – you and our supporters are integral to making them a success, there’s never been a better time to join us and be part of it.

As Development manager -

• you are managing and nurturing relationships with our supporters and funders, including ACW and ACE, building meaningful connections and rapport.
• you are developing and implementing the company’s development and fundraising strategies across multiple streams.
• you are working with colleagues to dynamically develop our work and seek new prospects, adapting creatively and responsively.
• you are delivering compelling cases for support which meet both the company’s and funders’ purpose, interests, and needs.
• you are managing fund budgets, and collecting and collating data for reporting, including impact reports.
• you are planning, managing and delivering a programme of development events and representing NoFit State at public events and opportunities in the UK and internationally.
• you will be making a real difference to people’s lives and how we hold our place in the world.

Please visit our website to find out more.

Working hours: Full time

Salary: £30,000 – £37,500 per annum

Location: Cardiff

Closing date for applications: 3pm, Monday 24 November 2025

Indicative start date: As soon as possible

Please let us know if you need us to make any adjustments during the application or recruitment process and we’ll be happy to support you.

NoFit State is an Equal Opportunities employer and welcomes applications from all sections of the community. Disabled, D/deaf and neurodiverse people, those from Black, Asian and Ethnically Diverse backgrounds and people under 30 are currently under-represented in our team so we particularly encourage applications from people in these groups.

Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

Location: North East London

Contract: Full Time, Permanent – 37.5 hours

Salary: £27,900pa to £29,700pa – depending on experience

Closing Date: Wednesday 26th November 

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you’ll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

• Making sure every supporter feels heard, valued, and appreciated
• Managing donation processes and supporter communications with care and efficiency
• Supporting the team with admin tasks that keep everything running smoothly
• Working closely with colleagues across teams to create a brilliant supporter experience
• Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
• Review and refresh “thank you” materials, communications and processes.
• Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
• Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you’ll bring

We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:

• Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
• Strong communication skills and a real empathy for people
• Good working knowledge of online fundraising
• Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
• A positive attitude and a willingness to pitch in

What’s in it for you

The chance to be part of an organisation that’s making tangible impact

• Supportive, inclusive team culture
• A working environment where new ideas and testing new things is strongly encouraged.
• Hybrid/flexible working options
• Opportunities for training, learning and growth
• 7% employer pension contribution
• 25 days’ annual leave

How to apply

If this sounds like your kind of role, we’d love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD 

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.

Let's build your legacy together

About SEO London

SEO London is an education and training charity that advances social mobility by empowering exceptional students to secure roles within competitive industries.

We are a UK charity that unlocks potential and transforms careers. We empower students and young professionals from underrepresented backgrounds, bridging the gap between untapped talent and the world’s most competitive industries. Since 2000, our alumni have excelled in top global firms, proving that access and opportunity drive success.

OUR VISION

A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.

OUR MISSION

To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.

OUR VALUES

Ø  Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.

Ø  Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.

Ø  Integrity: We act with integrity and communicate openly with all our stakeholders.

Ø  Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

WHO WE SUPPORT

At SEO London, our mission is to support those who are most underrepresented in the industries we work with, particularly individuals from low socioeconomic backgrounds. 

The Role
The role of a Senior Programme Coordinator is ensuring the smooth running of all programme related events and providing support services to Associate Fellows. This will include having a full understanding of all the SEO London programmes; understanding the relevant industry that the programme supports; how these fit into the SEO London organisation and using this knowledge to liaise with students, young professionals and client/partner firms to run, organise and market successful events.

In turn this role will be responsible for using data to run reports to show the impact of each programme. In coordination with the Programme Managers and other Senior Programme Coordinators, will make recommendations for possible changes and ideas to further support the student and young professional experience. The role will also ensure a seamless and professional level of customer care to all participants.

Responsibilities and Accountabilities

Programme Delivery and Logistics

· Responsibility for the scoping and delivery of key projects and events based on a strong understanding about the required outcomes from the partner firms and participants.

· Responsibility managing an end-to-end project, including managing to deadlines/time management/project mile-stones, along with resource planning and stakeholder as well as identifying and signing up volunteers, participants or partners for the events.

Participant Management and Marketing and Communication

· Responsible for finding and sourcing more participants via outreach lead, as well as having overall accountability for maintaining and developing strong participant relationships. Accountable for ensuring appropriate employability tools are delivered via the coordination teams.

· Responsible for using marketing techniques to adapt the relevant promotional outcomes needed for both participants and the sponsor firm, including being aware of the full range of channels available and to ensure that the marketing communications is targeted to the right audience, at the right time with the right message.

· The ability to create the right marketing and communication campaigns appropriate for the audience and to ensure it fit the purpose.

· As the main point of contact for the project, ensure that seamless communication is maintained for all key stakeholders (internally and externally) during the project lifecycle including logistics with the students and partner firms.

Participant Assessment and Selection

· Organise and conduct the recruitment, assessment and recommendation of candidates for junior talent opportunities.

· Manage SEO alumni relations to ensure mentoring and training provision for responsible programmes.

· Attendance at in-person and online events, working alongside the AIP team to ensure effective events,

Quality Assurance

· Responsible for reviewing each project or event at the end to identify further opportunities and ways to continue to deliver strong projects across the range of SEO London programme by using polls, surveys and evaluation methods.

· Responsible for ensuring all student, partner, event and volunteer information and feedback is captured accurately and timely in the CRM, as well as ensuring compliance with all the relevant process standards.

Person Specification

Skills and experience

We are looking for applicants who have some demonstrable experience in some of the following skills and will be willing to learn and develop others:

· Proven ability to manage projects efficiently and keep tasks and deliverables well organised

· Stakeholder management, preferably including professional corporate partners

· Having a keen interest and knowledge about the industries SEO London operates in, along with having a working knowledge of the student lifecycle (both school and University)

· Diversity and inclusion knowledge

· Strong understanding of employability skills required by participants to be job market ready

· Business writing skills

· Database experience and analysing data

· Microsoft (Outlook, Word, Excel, PowerPoint) - ability to create & edit documents in word, creating spreadsheets, tables & running and analysing pivot tables in excel; along with the ability to manage outlook and create PowerPoint slideshows. Ability to use Teams and Zoom to communicate and collaborate

· Demonstrable communication and listening skills

· Ability to collaborate and work as part of a team

· Empathic approach to working with others

Required qualifications

· University degree (any discipline)

What we offer?

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Flexible working (2 days in the office) and a lovely office space by Borough Station.

· Benefits:

o Employee Assistance Programme

o And more…

Timeline:

Closing date for applications: 30th  November
First and Second interview: TBC

Fundraising Manager

Domestic abuse is always unacceptable. We support everyone affected by it and we act to prevent it. As the Fundraising Manager for Behind Closed Doors, you will play a key role in developing and delivering a fundraising strategy aligned with the organisation’s vision, mission and values. This is an exciting and varied role with an opportunity for the post-holder to put their own stamp on it. As our Fundraising Manager, you will build on existing relationships with individual donors, community groups and corporate partners, as well as seeking new opportunities.

This role would best suit a creative and strategic mind who enjoys building relationships and inspiring others towards a united vision: to build lives free from domestic abuse. You will be joining a committed and dynamic team; line managing the Training and Development Coordinator, working within the senior management team and reporting to the CEO. 

Please download the recruitment pack for full details.

To apply for this position, you will need a comprehensive CV and supporting statement outlining your interest in the role and organisation, and how you meet the criteria laid out in the person specification. You can apply via CharityJob, or return both documents by Thursday 27th November via email with the reference ‘Fundraising Manager’ in the subject line.

Interviews will take place on Monday 8th and Tuesday 9th December 2025, and will consist of a brief presentation and competency-based questions.

Behind Closed Doors is committed to improving inclusive recruitment practices. If you would prefer to apply for this position or express your interest in an alternative format (such as audio or video upload) or require any adaptions at this initial stage, please get in touch.

Behind Closed Doors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. A standard DBS disclosure will be required before taking up this position.

About the Sheila McKechnie Foundation

The Sheila McKechnie Foundation (SMK) is here for people working to make lasting change, whether in their community, across society or for our planet.  We connect the campaign community to grow in solidarity, share ideas and find common cause.

Campaigning is vital to a healthy society. In a free and hopeful society, people need to know they have the power to make a difference: they can envisage change and can push for that change to happen. For nearly two decades, we have run programmes for individuals and groups, offered support and advice and been a place to share knowledge on the keys areas of effective campaigning.

Each year, we work directly with up to 300 organisations and well over 1000 people. They are tackling a wide range of social issues across human rights, environment, health, housing, young people, and community. Whether improving disabled access on local transport, tackling financial inequality, or promoting solutions to global conflict, our mission is to help campaigners succeed.

About the Role

We are seeking an experienced Operations and Systems Manager to join our team. As Operations and Systems Manager, you will ensure SMK’s operations are well managed, and make sure that we have all the processes, technology and policies needed to operate effectively. We’re looking for someone to take initiative to improve things where needed and bring their experience from elsewhere to the team.   

The Operations and Systems Manager will work closely with the CEO, Board and staff team of 6, and hold the relationships with our external IT, Accounting and HR providers. You will also play a key role within the organisation in shaping culture and supporting staff to carry out their roles to the best of their abilities.

For further information, please see the job description. 

Flexible and Hybrid Working

Our office base is located in central London. You need to be in the office for a minimum of 1 day per week and further Team Days and Board Away Days. Travel and accommodation for working at our London office is at the job-holders own expense. Expenses incurred for SMK business outside London are covered by the charity.

The 15hours per week can be worked flexibly across Monday to Thursday, with a preference for them to include at least part of Monday and Tuesday to accommodate our weekly team meetings (Monday mornings) and Board Meetings which occur quarterly (Tuesday afternoons)..

If you have any questions about the role or process, please get in touch. We are happy to discuss any accommodations or adjustments needed to support your application or participation in the interview process. Please let us know how we can assist.  

Closing Date 30th November, Interviews in person Tuesday 8th December

JOIN OUR WORK TO SUPPORT COMMUNITIES TO THRIVE

We are looking for a dynamic manager to make our community hubs thrive! In this role, you will shape the welcome and experience of thousands of visitors, oversee our room hire and Front-of-House services, and drive the vibrancy and usage of our centres. You will lead a passionate team, manage systems that connect people to opportunities, and grow income streams through events and partnerships – all while championing our values and mission. If you are commercially savvy, great with people, and are passionate about enabling others, we would love to hear from you.

ABOUT US:

Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride — while tackling social isolation and bringing investment into the area.

Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and Southmead Adventure Playground (The Ranch). These venues host a wide range of activities, including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.

We are proud to be a Disability Confident employer and welcome applications from everyone. We are committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know — we will do our best to support you.

ABOUT YOU:

• You thrive in a fast-paced, people-focused environment. A confident and empathetic communicator.
• You have a strong track record in sales, customer service, or event management — from any sector.
• You feel at home with systems thinking. You are passionate about enabling others.
• You are ambitious and creative, always spotting new opportunities and turning ideas into action.
• You have led teams before and know how to bring out the best in people. You are collaborative, flexible, and great at building relationships across teams and partnerships.
• You understand how to grow income streams and apply sales and marketing principles to meet targets and increase impact.
• You are tech-savvy, quick to learn new systems, and confident in producing marketing materials and reports.
• Most importantly, you embody our values of:Positivity  – Integrity – Excellence – Welcoming – Entrepreneurial

ABOUT THE ROLE:

You will shape the welcome, experience, and customer journey of the thousands of residents, partners, and visitors who come to our centres every year.

You will lead and develop the team to oversee our room hire service, provide Front-of-House to all operations and activities, and grow the vibrancy and usage of our centres in line with charity objectives and values.

You will continuously administer and develop our systems, which will enable business development, provide streamlined and connected pathways to community services, and supply impactful operations support to the whole organisation.

Key responsibilities

Team Leadership and Management:  

• Lead, support, and develop our team of Customer Experience Assistants to ensure our centres are busy, thriving, and welcoming hubs.  
• Coach the team to maintain systems and oversee the community and customers’ journey through all our offers and services, enabling a seamless and efficient experience. 

Busy and Thriving Centres: 

• To increase utilization rates across all Trust spaces for community and business use, growing revenues and impact through excellent interpersonal relationships, strong systems, and collaboration with internal and external stakeholders. 
• To lead and develop our room hire services, working with colleagues to produce compelling, effective, and targeted marketing material and campaigns, and set the sales strategies, including reviewing pricing and re-purposing spaces as required. 
• Ensure excellent customer relations across all activities and services, including Greenway Gym, room hire, tenancies, snooker, and our wellbeing services.  
• Manage and develop the on-site cafe concession to align with charity goals and values.
• Develop and implement systems for community and customer feedback on the experience at our centres. 
• Lead the development of events as a core income stream for the Trust. Coordinate the events programme across our centres to enable colleagues, partners, customers, and the community to run events in our spaces. 
• Deliver a reliable service to the day-to-day needs of our tenants and licencees, focusing on retention and partnership development, working with the Operations Manager on key challenges and change. 

Systems Management   

• Manage the day-to-day use of core CRM systems, particularly OnCentre and Beacon, to ensure they are robust and enabling. Take proactive action on feature development, efficiencies, data integrity, writing processes and guidance, and conducting staff training. 
• Collaborate with managers across the Trust to ensure that the Front-of-House team and our systems act as a ‘front door’ to the whole organisation, knowledgeably connecting any visitor or contact to a positive next step. 
• Work with the Operations Manager and others to develop Trust software to enable growth, efficiency, integration, decision-making, and community action.
   

Welcoming and Inclusive Spaces   

• To manage, lead, and develop the Customer Experience team to provide exceptional service to make sure all visitors and customers feel welcomed, valued, and looked after in a manner true to our values, mission, and our EDI and Trauma-Informed Action Plan.   
• Recognise the broad range of stakeholders in our spaces, working with them to ensure these are well-presented, safe, and welcoming.  

General Responsibilities

• Follow all Southmead Development Trust policies and procedures. 
• Actively demonstrate and promote our values: Positivity, Integrity, Excellence, Welcoming, and Entrepreneurial. 
• Work independently and take initiative to solve problems. 
• Engage in training, development, and team activities. 
• Support a safe, inclusive, and respectful environment. 
• Collaborate effectively across teams and with the community. 
• Be flexible to work occasional evenings and weekends. 
• Carry out other duties as required to support the Trust’s work. 

ESSENTIAL SKILLS:

• Proven management experience of multiple-service areas, e.g. Facilities, Hospitality, Events, whilst working to financial and customer satisfaction targets.
• Experience with the development and implementation of CRM (Customer Relationship Management) systems.
• Excellent organisational, prioritisation, and problem-solving skills.
• Be commercially informed and excellent at generating and processing different income streams with a strong understanding of sales and marketing principles.
• Ability to line-manage and develop a team, build consensus, and assign responsibility to others.
• Comfortable with systems thinking and process development.
• Confident and empathetic communicator with strong relationship management.
• Team-working skills: flexible, collaborative, and supportive.
• Excellent IT skills, ability to master systems, maintain and develop them, and educate others on their use.
• Understanding of the essential health and safety, accessibility, data protection, and safeguarding requirements of a charity with busy public buildings that frequently work with vulnerable adults and children.
• Commitment to and understanding of the principles of equity, diversity, and inclusion.

DESIRABLE SKILLS:

• Previous experience in the social enterprise, community, or health and social care sector. 
• Understanding of trauma-informed practice
• Understanding of the principles of community development