Prospectus is delighted to be working with Cruse Bereavement Care to recruit a CRM and Data Manager who will be pivotal in implementing a new CRM and supporting the data strategy. Cruse Bereavement Care believes that all bereaved people should have somewhere to turn when someone dies and offer a wide range of support across different settings. As the CRM and Data Manager, you will ensure Cruse has accurate data to enable them to understand their users, volunteers and supporters so they can help even more bereaved people.

The overall purpose of this role is to project manage the successful delivery of a new MS Dynamics system and complete data migration from existing systems over the next 12-18 months. You will engage with volunteers and staff to inform the development and testing of the CRM and to build enthusiasm for the project, whilst sufficiently maintaining support for the evolving needs of the organisation. Training staff, creating optimal work flows and producing regular insights are an important part of this role, in addition to supporting the wider organisational digital developments, including SharePoint, Teams etc.

To be successful as a CRM and Data Manager it is essential you have previous experience implementing MS Dynamics into an organisation. This includes experience with data cleansing, importing and exporting, delivering training and analysing and presenting data methodically and accurately for business intelligence purposes. Having experience with SharePoint and Power BI is also desirable, as is a track record in the voluntary sector.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised.

The continued growth of the company has identified the need for a career-driven CRM consultant/business analyst to join our talented team. The role will include consultancy services relating to charity fundraising CRM's and procedure solutions in the form of a business analyst. The role primarily will be a non-technical one however there will be scope to support the company’s business intelligence division in the form of Power BI consultancy and other technical consultancy services.

We are looking for a Data and CRM Manager is responsible for the best use of the CRM system in relation to the charities fundraising, marketing and communications needs.

The Charity
A wonderful hospice based in Essex.

The Role
The Data and CRM Manager is responsible for the best use of the CRM system (ThankQ v10), in relation to the charities fundraising, marketing and communications needs. This includes the quality of the data that is put on to the system and managing the staff that work to process and develop the data to achieve best practice customer relationship management.

This role also requires the post holder to have oversight of the best use of the CRM for income generation and supporter development, for managing the processing of financial donations, and auditing systems and processes that ensure financial processing and reporting is timely, accurate and secure.

The role will require excellent data management working with the Retention and Acquisition Managers particularly, as well as all fundraising managers ensuring profiling, permissions and data changes and amends are managed appropriately and with care and attention. The role includes responsibility for compliance, delivering best practice data capture and use of data and providing reporting as needed to support good business decision-making.

The post holder is responsible for managing third party relationships and data integrity and compliance, working with agreed external software suppliers such as Just Giving, Much Loved, Sterling and any other system which involves the transfer of data and overseeing the process for accurate and timely downloading and importing of data and financial transactions.

The post holder will also be responsible for supporting staff to maintain accurate and up to date consent preferences and for supporting and delivering timely data selection and segmentation requests.

The Candidate
Previous experience of a similar role; managing and developing a customer relation management (CRM) system to support charity fundraising, marketing and communication

Demonstrable experience of delivering effective process and database training to a wide range of staff and volunteers

In depth knowledge of database marketing and the importance of data integrity.

Analytical with effective research and evaluation skills, with excellent knowledge of RFV modelling, data segmentation and profiling able to analyse complex facts requiring insight and interpretation and output a range of options

Proven ability of effective staff line management and performance managing

IMPORTANT NOTE

Please apply ASAP the client is reviewing CVs on a rolling basis.

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful but we positively encourage you to apply for any other positions that you may see in the future.

Third Solutions encourages applications from individuals of all ages & backgrounds. Candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Morgan Law are proud to be working with The Children's Society to recruit an experienced Head of CRM Delivery.

This is an exciting new role that sits within the Leadership team of the Technology and Data department. In recent years, the team have lead a transformation of the technology used at the Children’s Society, with all staff issued with new mobile equipment, and systems and services migrated to the Microsoft Office 365 and Azure platforms.

A key part of the organisation’s technology roadmap is the implementation of a new eCRM system to replace its legacy supporter database and enable its supporter engagement and income strategy.

The role

You will lead the implementation of the new system from rediscovery and confirmation of acceptance criteria, through build and testing, to go-live and handover to business as usual in early 2022.

You will take the lead on areas such as high level planning, governance and budgeting, and oversee work streams including build, test, data migration, integration, training and communications.

You will be responsible for the requirement to align the project with the organisation and its wider change programme, fully embed the system within the society’s operational teams, and build trusted and open relationships with key senior stakeholders, SMEs and suppliers. They will line manage the project team of up to 12 staff, including the Project Manager, Product Owner, Data, Test and Training leads.

Essential Experience

• Implementing a significant end to end CRM project on a cloud platform, preferably MS Dynamics 365.
• Leading the implementation of major projects remotely (i.e. not in person).
• Leading and managing large project delivery teams
• Managing major software suppliers

Charity sector experience is not specifically required but experience in a similar sized organisation would be desirable
Since the onset of Covid19, the project has operated entirely within a remote working environment and the successful candidate will need a track record of delivery within a similar setup.

This is a hugely exciting opportunity and requires a highly motivated individual with the experience and capability to take immediate ownership of the eCRM implementation and lead it through to successful delivery.

This is a fixed term contract for an initial 12 months, please contact me for a full application pack, this role requires a Supporting statement should you be longlisted.

WR Fundraising Recruitment is looking for a brilliant Fundraising Data & Database Manager to join the busy fundraising team at an Essex hospice charity.  A fundraising team depends on accurate and accessible supporter data, and this key position will work across the entire organisation to ensure the customer relationship management (CRM) system is providing the best possible insight, tracking, recording, and processing of all supporter interactions.

Ranging from financial processing of donations to supporter stewardship, this crucial role will also lead on relationships with third-party software suppliers, as well as being the organisation contact point for training and guidance on the CRM system (ThankQ v10). You will need to be a highly organised and precise person, with an eye for detail and a passion for accuracy. You will also need to be a strong communicator, able to work well across multiple teams, often with differing needs and timescales.

This is a pivotal role in ensuring the charity delivers on its commitment to supporter care, as well as its regulatory responsibilities and compliance. You will be playing an essential part in the capability of the charity to deliver its front-line services, making this a very rewarding and critical role.

Fundraising Data & CRM Manager

Romford, Essex

Full time, Permanent 

Up to £33,800 p.a. depending on experience

Duties will include:

• Managing the data needs of the hospice database, providing insight and solutions for the various teams in the organisation
• Cross team working to meet an evolving need for timely and accurate data, processing and reporting
• Engaging with supporters via a range of communication channels, delivering a high standard of care and stewardship and ensuring donors are acknowledged, thanked, and contacted where appropriate
• Supporting fundraising campaigns, capital appeals, lottery, and other initiatives, delivering insight, reports, compliance, analysis, and bespoke breakdowns of information
• Delivering training and inductions to new and existing staff on the system
• Producing accurate lists for mailing and appeals to maximise response rates and income
• Work closely with the finance team to ensure the accurate and safe management of financial transactions
• Managing relationships with third-party software providers, as well as attending training on ThankQ
• Day to day management and leadership of the fundraising data team

Applicants will need:

• In-depth knowledge of CRM system operation, ideally on ThankQ or similar
• A high level of analytical ability, with effective research and evaluation skills.
• Ability to confidently segment, analyse, process, and interpret data sets
• Strong financial management skills, both operationally and strategically
• A robust understanding of regulatory and compliance practices surrounding data protection
• Excellent interpersonal and communication skills
• Ability to make clear judgements and decisions, leading on all aspects relating to the organisations data handling and processing
• Proven experience managing a range of projects and demands to tight timescales

To apply or for further information, please email a copy of your up to date CV in the first instance.

WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.

We are looking for an ambitious fundraiser to join us in the role of Head of Regular Giving where you will be part of a dynamic, innovative and supportive team delivering on some of Cambridge University Boat Club’s significant fundraising priorities.

This is an exciting time in our history as the high-performance rowing programmes at Cambridge came together into one club in 2020. We are working in an unprecedently close way with the University of Cambridge Development and Alumni Relations Office to ensure a sustainable future for our Club and the institution of the Boat Races.

To be successful in this role you will have a strong background in growing individual giving programmes across a diverse range of channels online and offline. You will have proven experience of implementing fundraising strategies with a significant income track record. You will have a sound knowledge of fundraising regulation and an awareness of the HE regular giving landscape and the challenges it faces. You will also have a deep understanding of supporter journeys and how to ensure donor engagement is maximised.   

You will be innovative and confident in building and developing relationships. You will also be a strong team player who is able to collaborate closely with colleagues to identify opportunities as they arise.

This position is an exciting opportunity for someone who is results-oriented, has a flexible and innovative approach to their work and would relish the diversity and strength of the Cambridge University Boat Club and the Cambridge University environment. We have extraordinary aspirations and know we can make these a reality – come and be a part of our team.

The closing date for this position is Wednesday 24 March 2021.

First round interviews for this position are anticipated to take place week commencing 29 March 2021.

Senior IT Officer
Aldgate, London

As Senior IT Officer, you will be experienced in providing and managing IT support to multiple users across an organisation, and in providing proactive support and training to staff using Microsoft365 services such as SharePoint, Exchange, Teams and others. 

With excellent technical and organisational skills you will be able to independently oversee multiple technology projects while managing a reactive support workload.

You should also have great interpersonal and communication skills when dealing with both technical and non-technical colleagues.

Pathology is at the heart of modern healthcare. Pathologists work to prevent, diagnose, treat and monitor diseases and are involved in the diagnosis of disorders affecting every organ of the body, from before birth to after death. The majority of tests requested by doctors will be performed and interpreted by a clinical scientist or medically qualified pathologist. 

The Royal College of Pathologists is a professional membership organisation with over 11,000 members who are doctors and scientists working in hospitals, universities and laboratories in the UK and overseas. We work with pathologists at every stage of their career – from setting curricula, organising training and running exams, to approving job descriptions, publishing best-practice guidance and providing continuing professional development. 

We offer attractive staff benefits including 25 days annual leave rising with length of service, an employee discount scheme, season ticket loans, as well as a defined benefit company pension scheme.  The College values diversity, welcoming applications from everyone.

To apply, please complete the supporting information form and email it via the application link.

Interviews will be held on the 24th and 25th March 2021.

Please note that all staff are currently working remotely and the interviews will be carried out online through video calls.

WR Fundraising Recruitment is proud to be continuing its successful relationship with one of the UK’s leading mental health charities.

At an extremely exciting time of development for the charity with extensive growth in the donor base, we are looking for a Raiser’s Edge expert to join the team as a Supporter Data / Database Officer. You will be the first new member of a planned team expansion – starting on a 6 month fixed term contract with the hope that this can be extended to a permanent role.

Supporter Data / Database Officer

Full-time

6 month Fixed Term Contract with extension by agreement.

London (Central) - Currently homeworking (To be reviewed Summer 2021)

£33,285 per annum

Key responsibilities of the role will include:

• Assist in strategic development of Raiser’s Edge fundraising database and supporter care processes
• Assist with the development and review of administrative processes that involve the database across the Fundraising department,
• Ensure a high level of supporter care through excellent data management
• day-to-day database administration including processing daily gifts, coding them accurately, exporting to Raiser’s Edge and thanking as appropriate
• Database housekeeping procedures such as cleaning and compacting the database and merging duplicate records, removing or archiving redundant data
• Ensure that the use of the Fundraising database and the capture of all data from supporters or prospects conforms to data protection guidelines including GDPR
• Produce reports and queries for standard monthly payment and collection reports as requested

The ideal candidate for this role will have:

• Demonstrable working knowledge of GDPR, Fundraising standards and Codes.
• Demonstrable excellent IT skills including Excel and Word to an advanced level
• Demonstrable successful communication, interpersonal/relationship building and negotiating skills.
• Evidenced ability to work well in a team, with the ability to support and train colleagues and learn from them.
• Demonstrable relevant experience working in Fundraising, or a Charity database team role using Raiser’s Edge, with experience of Raiser’s Edge NXT and Citrix.
• Evidenced experience of managing high volumes of personal data using a large and complex supporter/CRM database.
• Demonstrable experience of importing, exporting and reporting from a relationship database, preferably Raiser’s Edge.

To apply or for further information, please email a copy of your up to date CV in the first instance.

The team at WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.

Do you have the experience and enthusiasm to become our Education Development Officer? 

We are seeking a highly motivated and organised individual with the skill and the will to own and improve their educational products, and to support trainers to provide an excellent educational experience.

You will have a background in education & training or learning & development and must be able to take initiative and offer solutions to support the delivery and development of a number of specialist educational products and projects. You will be required to maintain and improve your products in digital based systems and be confident in programme administration.

You will be a committed team player who is keen to offer excellent support to our learners and members. You will be able to work collaboratively and communicate effectively with a range of stakeholders. You will have a proactive attitude and able to work efficiently within defined processes.

This is a permanent role for 35 hours per week.

For a full job description go to the FSRH website

Starting Salary: £26,268gpa.

About us

The FSRH are the largest UK professional membership organisation working at the heart of sexual and reproductive health, supporting healthcare professionals to deliver high quality care. We believe that access to quality sexual and reproductive healthcare is a fundamental right. This is why we are working together with our members and partners to shape better sexual and reproductive health for all. Our strategy sets our priorities until 2025. 

How to apply

We value diversity, promote equality and encourage applications from people of all backgrounds. We are also happy to consider requests for flexible working. 

Please send a tailored CV and covering letter of up to 2 sides no later than 9am, Wednesday 10 March

Your cover letter should outline why you are applying for the role, and how you meet the person specification criteria.

Interviews are scheduled for Monday 15 and Tuesday 16 March and will take place on Zoom.

We hope to appointment somebody to start as soon as possible

MCS Charitable Foundation is an independent UK-wide charity working to accelerate the adoption of renewable energy and low carbon technologies. Homes and buildings account for around 30% of the UK’s carbon emissions so our sector has a crucial role to play in the drive for net zero. As a Charity with strong links to government, industry and the NGO sector, we have a leading role to play in driving that change.

MCS Charitable Foundation is seeking a Grants and Innovation Manager to run and grow its grants programme, playing a leading role in supporting and shaping innovation in cross-sector organisations working for net zero carbon in homes and communities.

The Grants and Innovation Manager is a new position that will take responsibility for the management and development of the Foundation’s grants programme, as well as playing a pivotal role in co-ordinating and communicating innovative work across green sector organisations.

The role involves leading the assessment of grant applications, managing the grant oversight and evaluation process, and leading regular reviews of the grant programme criteria. In addition, the postholder will work to grow the impact and scale of the grants programme through building relationships with other funders and playing a ‘match-making’ role in the wider sector through sharing good practice and helping develop and drive innovative ideas.

Please note this role is Norwich or remote location based

The Database Manager will play a key role in helping London City Mission achieve a sustained increase in their funds, enabling them to achieve their ambitious five year strategy: to mobilise and better support a growing, flourishing Church that is sharing the love of God and good news of Jesus Christ with London’s least reached communities. It’s a crucial and exciting time in the history and further development of London City Mission, and through this role the successful candidate will be able to make a difference in London for the salvation of souls and to the glory of God.

Purpose

Working as the primary supporter data management specialist within LCM, maintain a central integrated CRM database, working with external suppliers to create the surrounding systems and processes to be used to support the team and to give supporters the best possible experience of partnering with London City Mission for the sake of the gospel. In order to optimise the value that the post holder is able to bring to the organisation, this role has been intentionally developed to operate at a senior level without line management responsibilities or inclusion in more generalist management meetings.

Specialist Competencies (full job description attached)

• At least 2 years’ experience of managing effectively a fundraising database. 
• An understanding of how data can optimise fundraising activities based on demonstrable experience. 
• Understand the application of up to date legislation governing the activities of data processors. 
• Demonstrable experience of training and coaching others in Fundraising CRM use 
• The ability to clearly communicate technical data concepts both verbally and through procedures. 
• The ability to work with stakeholders at various levels across the organisation, identify their information needs and present information appropriate to your audience. 
• A high level of verbal and numerical reasoning and the ability to prepare written reports and presentations for consideration at senior levels. 
• The ability to interpret and analyse a range of performance data, applying learning to other aspects of the team’s and organisation’s work. 
• Problem-solving and the ability to make connections between multiple sources of information and events or issues, and to formulate effective responses. 
• Proactive to spot opportunities to add value and to improve the way we manage and use our data.
• Excellent IT skills including Advanced Excel 
• Experience of processing data, accuracy and attention to detail 
• Commitment to proactive ongoing development of own data management knowledge and skills

 Location

Based at their London Office at 175 Tower Bridge Road, with flexible and working from home options - temporarily working from home during the COVID-19 pandemic 

Genuine Occupational Requirement

Due to the nature of this role, there is a genuine occupational requirement of the successful candidate having an active Christian faith and commitment to the vision of London City Mission

As a Client Services Manager, you will lead the Client Services Team to deliver a variety of support services. In this important role, you’ll support the success of our Community Support, Emotional Support, Rural Support and Low Vision Services.

You will also work as part of our Promotion Team and deliver a range of promotional and fundraising talks, presentations and media interviews to raise awareness of our work and the people we support.

Reporting to the Chief Executive, your role will also involve:

- Leading and ensuring decision-making within the Client Services Team is carried out effectively
- Setting individual team member objectives
- Monitoring and evaluating our client services
- Supporting the development and delivery of an effective business strategy
- Supporting fundraising activity

About You

To join us as a Client Services Manager, you will need:

- Experience of managing or leading a team in the delivery of support services, ideally within healthcare
- Experience of delivering talks and presentations
- A full, valid driving licence and access to your own vehicle

Other organisations may call this role Service Manager, Support Services Manager, Community Services Manager, Care Services Manager, Customer Support Manager, Customer Care Manager, or Charity Service Manager.

Low vision and blindness can turn a person’s life upside down. For many, it’s an experience that leaves them feeling frightened, isolated and like they are defined by their sight loss.

This is a fantastic opportunity to oversee services that are making a positive change in people’s lives, from providing practical and emotional support to helping access equipment that will make everyday tasks easier.

So, if you want to use your expertise to lead our dedicated team, drive support for our important work and deliver our positive message, we want to hear from you.

Closing date for this role is 24th March 2021.
Interviews will be held week commencing 29th March 2021.

CRM Business Analyst

A brand new position has arisen for an CRM Business Analyst to play a major role in the implementation of a brand new CRM system to this hugely well-known charity based in London although this position will be completely remote for the foreseeable. You will need to have strong knowledge in a CRM, strong project management skills and an understanding of how to deliver new services into a business.

As the CRM Business Analyst you will have full control over this major project that will affect most areas of this well-known charity. You will also have the chance to work from home and work with some of the most senior stakeholders across the business.

You will benefit from an excellent work life balance including 35 hour working weeks and the ability to work from home 2-3 days a week when hours return to normal.

Skills required for the CRM Business Analyst are:

- Strong knowledge of any CRM
- Brilliant communication skills and ability to work with senior stakeholders
- Experience within the charity sector
- Great project management skills
- Some experience of implementation

CRM Delivery / Project Manager / Salesforce / CRM / Programme Manager / Dynamics CRM

Rate: £45,000 - £47,000 per year

Location: Remote (United Kingdom) then London Headquarters

Apply now for immediate consideration regarding this excellent opportunity!

Understanding Recruitment is acting as an employment agency for this vacancy

Job Description

Job Title: Communications and Campaigns Manager – Inspiring Governance

Reports to: Director of Governance Programmes

Location: Flexible with occasional travel to London office - Quantum House, 22 – 24 Red Lion Court, Fleet Street, London, EC4A 3EB

Purpose: The UK based Education and Employers charity aims to ensure that all young people have the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential. One of the ways it achieves this aim is via the Inspiring Governance recruitment service. Funded by the Department for Education, this is a free governor recruitment service which gets highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing, helping to raise educational achievement.

This is a fantastic opportunity to make a difference by taking on a leading role in driving our communications and campaigns activities, both with volunteers and employers looking to support governance, and with recruiters looking to appoint governors in their school and local academy boards.

The postholder will primarily be responsible for developing and personally delivering a suite of communications and campaigns activity. They will work as part of a close and supportive team with other colleagues in Inspiring Governance and the wider charity.

Remuneration: circa £28-30k - depending upon experience

Additional Terms: 30 days paid holiday, exclusive of Statutory Holiday plus competitive pension scheme and a volunteering allowance of up to 5 days – pro rata in accordance with the length of contract. Additional family friendly benefits including enhancements to Statutory Payments.

Appointment Terms: Fixed term contract – initially until March 31st, 2022

Job Description

The successful candidate will be responsible for all aspects of communications and campaigns that contribute to driving volunteer sign ups, supporting our employer engagement, and successfully engaging recruiters with our governance recruitment services:

• Inspiring Governance: This is a free (at point of use) England wide online recruitment service that connects schools with skilled volunteers interested in being governors and trustees. The service is currently funded by the Department for Education (DfE) The programme has specific, and demanding Key Performance Indicators (KPIs) to meet around numbers of volunteers sourced and placed, the diversity of volunteers and the number of vacancies registered by schools.
• Inspiring FE Governance: This is a free (at point of use) England wide online recruitment service dedicated to finding individuals with the right skills to serve on Further Education (FE Boards) in England, including chairs of finance committees. Board members are committed volunteers and the role is like a company non-executive director. The Inspiring FE Governance service is funded by the Education and Training Foundation and run solely by Education and Employers. The programme has specific Key Performance Indicators (KPIs) to meet, around numbers of volunteers sourced and placed for example.

We are looking for a strategic thinking, motivated individual who can evolve existing campaigns, develop new ones, and deliver a range of communications activity across multiple channels to promote the Inspiring Governance Service. The post-holder will understand governance and is passionate about supporting young people to realise their potential. Education and Employers is a small charity working at a rapid pace to bring about change and the ideal candidate will be a self-starter with strong communication skills, able to absorb key information quickly and work well with a small team in a dynamic working environment.

Key Accountabilities:

Review, evolve and deliver our current communications strategy

• To review, critique and develop the current Inspiring Governance communications strategy
• Put in place plans to resource and deliver this strategy at minimum cost for maximum gain
• Undertake metrics tracking to secure management information on all our communications channels, helping to inform and revise our ongoing strategy

Managing our website and social media channels

• Manage the Inspiring Governance website, overseeing and generating all content and liaising with our website hosts to ensure the website is engaging, informative and accessible
• Generating and posting content (including video) for the Inspiring Governance social media channels (Twitter, LinkedIn, etc.) that is designed to maximise benefit and reach for the service itself
• Works with the website provider and other external agencies as appropriate (film companies/ designers) to develop briefs for and delivery of key communications and marketing assets
• Through well planned social media campaigns and activity, grow our followership in terms of reach and by securing influential followers that can magnify our communications reach
• Develop the ongoing content schedule for the Inspiring Governance news stories pages. Commission, author and edit articles for these pages, promoting them appropriately to secure the widest readership
• Developing a wider library of photos/ images that are engaging, support our written comms and are tailored appropriately at our governance audiences

Curate, maintain, update, and develop our resources for volunteers and recruiters

• Review our current resources and revise any branding in line with a change in our delivery partnership, which will involve re-branding some material and maintaining branding/ attributed IPR of others
• Update our resources in line with DfE issued advice and guidance on school and academy governance
• Refine and further develop Inspiring Governance’s existing offer to volunteers thus helping ensure volunteers are ready to take up their role on a governing board
• Signpost ongoing support in the market that volunteers can access during their first years in governance

Developing our existing and new campaigns

• Work with partners to develop the Everyone on Board campaign (to diversify schools governing boards) that to date has been jointly developed with the National Governance Association
• Work with partners to develop the Educators on Board campaign (to encourage more educators on to governing boards) that to date has been jointly developed with the National Governance Association
• Develop and expand the School Governor Champions campaign that encourages employers and organisations to become a corporate supporter of school governance
• Support the Head of Employer and Volunteer Engagement to develop employer and sector led campaigns like Take a Closer Look (engineers) and Health Ambassadors (NHS staff)
• Conceptualise and deliver new campaigns that help us achieve our objectives and contract KPIs

Review and update all our existing communications with volunteers and recruiters

• Review the range of automated e-mail and personal communication that goes to users of the service (both volunteers and recruiters). Ensure that these comms best support the user/ customer journey and reflect the friendly, helpful and straightforward approach the service currently takes to its users
• Draft content for and distribute regular communications that go to IG volunteers and recruiters such as the volunteer and recruiter newsletters and annual surveys
• Work with Inspiring the Future colleagues in the charity to put in place a communications approach that encourages ITF volunteers to deepen their volunteering commitment and register for Inspiring Governance

Partnership communications and wider PR/ press coverage

• Secure wider PR/Press coverage for the Inspiring Governance service and its campaigns in trade, regional and possibly national channels
• Work with educational stakeholders to support the wider promotion of the IG service and our messages. This will include the National Governance Association as a previous delivery partner but also professional associations and membership bodies
• Further develop our employer social media toolkit and ensure that employers and professional associations we work with have the copy and tools to promote the Inspiring Governance service within their internal and external communications networks
• Ensure Inspiring Governance maximises its exposure through linking to national campaigns such as volunteer’s week and National Careers Development Month.

Wider charity contribution

• When required provide support to the wider charity’s communications activities and priorities. For example, this could be supporting the release of our research reports like the recent Value of Volunteering report.

Other

• Represent the charity’s governance programmes and the Director at external events and conferences as appropriate
•  Proactively contribute ideas and thoughts into the governance programmes team and into the wider Charity; both on Inspiring Governance Comms and the charity’s wider work; 
• Other ad hoc duties as required.

Person specification:

Skills/ Knowledge/ Expertise

Essential

• Degree or equivalent experience e.g. CMI/CAM Cert/Dip
• Management level experience of developing and delivering communication strategies and executing them via effective programme and project management;
• Demonstrable supplier, client, and stakeholder engagement experience (including working with designers, printers, schools and wider educational stakeholders and their representatives);
• Management level experience of managing and delivering across a communications function (experience of engaging employers/ volunteers and schools/academies would be ideal) including scoping and delivering a programme of activity to achieve demanding Key Performance Metrics;
• Excellent IT skills and demonstrable experience of effectively using a content management system – we use Word Press;
• Excellent drafting and copy writing skills and the ability to structure and produce compelling and grammatically correct written content for a range of audiences;
• Demonstrable experience of conceptualising, planning and executing national comms campaigns to achieve demonstrable target group behaviours, such as encouraging volunteer and recruiter sign up to a service;
• Demonstrable experience of engaging and working effectively and collaboratively with colleagues and external partners across multiple geographical locations;
• Excellent people skills, the ability to influence (including with senior representatives) and the manner to professionally represent both the governance programmes and the Charity as a whole with schools, academy trusts and educational/ employer stakeholders;

Desirable

• A passion for supporting young people in realising their potential through placing skilled volunteers as governors in schools; 
• A successful track record in delivering tangible outcomes through engagement with schools, volunteers, employers and educational stakeholders;
• Experience of producing video and photography content to a standard that can be used on public facing websites;
• Specialist knowledge of the education and employment sectors and the policy environment underpinning these in order to tailor effective messaging;
• Experience and/or knowledge of governance within an education context; willingness to become a governor desirable
• Experience of working to deliver significant national Key Performance Metrics using resources (human and financial) efficiently and effectively; 
  • Understanding of risk management and data protection.

Personal Attributes

• Good level of education, demonstrating strong client facing aptitude and communication skills both written and verbal. Comfort and confidence in working with a variety of senior external stakeholders
• Self-motivated and relentless in pursuing goals, having an entrepreneurial and enterprising approach to their work;
• Good working knowledge and practical application of Microsoft office tools and the ability to understand and work with customer relationship management software – we currently operate our services on a Salesforce platform;
• A solutions orientated “doer”- ability to pro-actively anticipate requirements and act to provide workable solutions to these;
• Influencer - demonstrates personal ‘presence’ and gains the confidence of others through temperament, capability and calibre;
• Demonstrates sensitivity and possesses the ability to effectively manage the organisational tensions that sometimes develop between internal and external stakeholders involved in the organisation and delivery of communications. 
• Team Player: working collaboratively and flexibly with other colleagues to achieve outcomes and is keen to add value to the Charity’s culture and ethos;
• Able to undertake some occasional work in the evenings and at weekends;
• Able to travel in the UK (England primarily).

Application process 

The Education and Employers Charity values having its current diverse workforce.  We are committed to equality of opportunity and welcome applications from all individuals from all backgrounds.

The closing date for applications is midday on the 15th March 2021. Successfully shortlisted candidates will be notified no later than close of play on Friday 19th March. Online interviews will take place via Zoom or MS Teams on either the 24th or 25th March.

Applications will only be accepted from those with the right to work in the UK with a valid passport/visa

Please note we will only consider applications with both a CV and covering letter.

Applications from recruitment agencies will not be considered under any circumstances.

About the wider Education and Employers Charity

Education and Employers is an independent UK based charity launched in 2009 with the vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details here.

The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.

Over 55,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 80% of English secondary schools have registered. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee.  There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.

Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns such as Inspiring Women and others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America Merrill Lynch.

In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 4,500 primaries have already signed up. To see a short clip on how it works please click here.  All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 1.8 million interactions between young people and volunteers from the world of work have already taken place.

In partnership with the National Governance Association the charity currently runs Inspiring Governance the free governor recruitment and support service. This Department for Education funded service aims to get highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement. From April 1st, 2021, this will be delivered solely by Education and Employers and will focus only on governor recruitment.

Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.