The Organisation

The Open University Students Association serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. We are an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy.

The Job

In this exciting and challenging role, the postholder will work closely with the Chief Executive to support the development and efficient administration of our OU Students Shop and our grant-giving educational Trust (OUSET) which supports students in financial hardship to complete their studies. This is a busy, varied and demanding role at the very centre of the staff team and the postholder will have the opportunity to make a real mark in the role by taking forward a series of important projects, including supporting our 50th Anniversary celebrations and implementing a new strategy and fundraising plan for OUSET. Further information can be found in the Job-Related Information attached.

The Person

You will be a capable and experience people manager with outstanding organisational skills and financial awareness. You’ll be excited to work for a supportive and empowering organisation which values staff and puts wellbeing at the forefront. You will be a real team player with a professional approach and a high degree of integrity and motivation. If this sounds like you, we’d welcome your application. A full person specification can be found in the Job-Related Information attached.

How to apply

No CVs will be accepted. An OU Students Association application form and a Job-Related Information pack containing the role description and person specification are attached. The Open University Students Association is committed to equal opportunities for everyone in education and employment and welcomes applications from all sections of the community.

Please note: this role is advertised as full-time, but we are open to considering part-time applicants (circa 30 hours, 4 days). Applicants should note this in their application. We are also open to considering secondments.

Closing date for applications: 10am on Thursday 3rd February 2022.

The RCR is a great place to work, with an ambitious agenda. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, while leading on innovations including AI, skills mix and community diagnostic hubs. As COVID-19 recedes and the cancer backlog rises up the agenda, our members’ work and views have never been more important.

We are looking to recruit a RCR Learning Executive – Maternity cover to join our Directorate of Education and Professional Practice. This role sits within the RCR Learning Team which is a core function of The College, the team works closely with our members and fellows to develop high quality and relevant resources and events to support the ongoing development of Radiologists and Oncologists in the UK and around the world. The RCR Learning Executive will support the RCR Learning team in developing and delivering a programme of high-quality educational events and digital learning resources.

This role will suit an individual with effective interpersonal skills as necessary to this role is the ability to work collaboratively with a second RCR Learning Executive and a Learning Coordinator to share information in support of the planning and delivery of educational programmes with colleagues across The College. In addition to this the successful candidate will provide information, guidance, and support to the elected Officers and other RCR Learning stakeholders.

To be successful in this role you will have experience of all aspects of conference and events planning, promotion, and delivery. Excellent knowledge and application of relevant legislation such as such as data protection and copyright. Strong analytical and evaluative skills, with the ability to work well alone as well as in a team.

If this sounds like the opportunity for you, please find out more about the role, the RCR and instructions on how to apply.

*Please note this job is listed as an Events Executive on external job sites.

Job Purpose:

Your main purpose is to build the Royal Life Saving Society UK (RLSS UK) community to increase our Charity’s reach. You will lead RLSS UK’s reform and drive of membership and community delivery models. You will focus on the optimisation of member engagement, enhancing member value, increasing existing member retention and new member acquisition.

Role and Responsibilities:

• To analyse, identify and develop plans to optimise our member and volunteer journeys
• Manage a strategy and work with key staff and volunteers to revolutionise the development of RLSS UK’s local community infrastructure to meet three clearly defined aims:
1. To raise the profile of RLSS UK
2. To raise the profile of clubs and members
3. To provide networking opportunities for ALL members, including clubs
• To build, through retention (renewals), acquisition and growth of all forms of members including individual memberships and clubs
• To cultivate strong relationships with members and volunteers - understanding their unique needs, to provide tailored experiences
• Support staff and volunteers to deliver the RLSS UK participation strategy, using sport as a vehicle in a young person’s journey with RLSS UK
• Monitor membership feedback, comments, and suggestions to ensure refined execution and improved customer service
• Work closely with the RLSS UK Research and Insight Manager to commission/carry out research and collect feedback from members to inform strategy and the membership offer
• Manage and maintain systems to report and evaluate membership retention and recruitment, including managing the annual membership budget 
• Continuously review and lead the improvement of RLSS UK’s membership strategy and value proposition including developing and curating pathways and member benefits
• Evaluate the positioning and identity of RLSS UK members, volunteers, and branches so that contributions are impactful and valuable
• Develop an appropriate format for communicating with members and volunteers, and through your team, train/update all external facing teams appropriately
• Work with the Head of Finance to ensure membership subscription payments, and renewals are processed efficiently and effectively, and evaluate ease of access for members
• Develop and implement recruitment and retention strategies and plans, manage performance, develop, support, and appraise your teams
• Attend RLSS UK events as the face of membership for the Charity
• Keep up to date with best practice, relevant to the role
• In partnership with the Charity Director and Head of Charity Marketing, develop a strategic plan to turn members into practical activators
• Manage and motivate staff and external activators to hit targets, including but not limited to Ambassadors, Sport Action Group, Youth Leadership Team, branches, and the staff ‘Task Force’
• Manage external relationships with advisors or suppliers relative to the membership strategy
• To deputise for the Charity Director when required
• Broker and develop partnerships with other membership organisations where there are potential synergies that can add value
• Support the management of membership data through the CRM platform (tahdah), assisting with its development and quality improvement
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

Our ideal person:
• Has demonstrable experience of managing community voluntary infrastructure on a national scale
• Has experience of managing a membership strategy, including demonstrable experience of evolving a membership strategy
• Has proven knowledge and experience for working with volunteers
• Is reflective, constantly looking for innovations and improvements
• Is willing to be flexible with their time to ensure that engagement with stakeholders is at a time that meets their needs
• Has experience of change management
• Desirably has experience of working with partners to secure fulfilment of member benefits 

Strengths:
• Flexibility – You remain adaptable and flexible in the face of unfamiliar or changing situations
• Creativity – You come up with new ideas and original solutions to move things forward
• Enthusiasm – You demonstrate passion and energy when communicating goals, beliefs, interests or ideas you feel strongly about
• Persuasiveness – You are able to win agreement and support for a position or desired outcome
• Initiative – You take independent action to make things happen and achieve goals
• Common Sense – You make pragmatic judgements based on practical thinking and previous experience
• Empathy – You readily identify with other people’s situations and can see things clearly from their perspectiv

The organisation:

This organisation is a much loved children’s charity that works with families at their greatest time of need. They are looking for an Interim Head of CRM whilst they recruit the role on a permanent basis. Managing a small team and reporting to the Director of Finance and Resources, you’ll be responsible for business intelligence across the organisation but with a real focus on generating insight for fundraising. This role is for a minimum of 3 months, starting ASAP and they are open to candidates working 3, 4 or 5 days per week.

Key responsibilities:

• Work within the wider fundraising team to identify data insight needed to drive informed decision making
• Develop dashboard reporting based on the fundraising database (ThankQ) to ensure insight is available to teams in a user friendly format
• Oversee the transition of Service Delivery data from the fundraising database to a more suitable system, engaging and working with a consultant to deliver the project, and supporting the Service Delivery team in taking ownership of the data
• Work with internal stakeholders across the organisation with data management and insight generation to ensure all departments have the business intelligence they need
• Ensure data processing across the organisation is carried out in accordance with data protection principles
• Oversee managed service provider for IT to ensure smooth IT provision across the organisation and that all staff have the technology they need to work and collaborate efficiently and effectively
• Work closely with all teams to ensure efficient and consistent systems of document and information storage and management across the organisation
• Oversee business continuity planning for all systems and processes across the data and fundraising teams
• Line manage a small team

Person specification:

• Experience leading and developing an insight-driven data function for a charity
• Experience of working with and generating insight from high-volume supporter databases
• Google Analytics experience
• SQL scripting and Microsoft SQL Server Studio experience
• Power BI/Power Query experience for data analytics purposes
• Excellent problem solving skills
• Strong communication skills and the ability to influence at all levels
• Enjoy being part of a small team with a strong culture of collaborative working

What's on offer:

This role is offering a day rate of £244 - £266 per day PAYE for this initial 3 month contract. This role can either be remote or hybrid with 2 days a week in their office in London.

Please apply today so as not to miss out!

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Ferne Animal Sanctuary is seeking an inspirational and creative leader who can build on the excellent work of our outgoing CEO. You will be a passionate advocate of animal welfare with extensive experience of charity operations. A confident public speaker, central to this role is to advocate for the charity and its objectives and our cause.

You will be able to demonstrate:

• Inspirational leadership
• Excellent people management skills
• Financial acumen and budget holder experience
• Experience of working in an animal welfare environment
• Experience of writing and delivering business plans and strategies
• Strong fundraising background

The successful candidate will lead the senior management team and take overall responsibility for the operation of the sanctuary ensuring it is managed efficiently and effectively. Central to the role will be the ability to grow income for the sanctuary to meet current and future needs.

An exciting opportunity to work in an independent, influential B Corp driven by a mission to make a big impact in the financial services industry, through sustainable and impact investment. 

Worthstone

Worthstone provides financial advisers and wealth managers with a gateway into the world of sustainable investment. For the last ten years we have worked tirelessly to promote this approach, which helps channel investment into organisations that meet the greatest needs of society and the environment, changing people’s lives for the better!

The profile of sustainable investment has grown significantly, and Worthstone is set to capture this opportunity with the range of product offerings we have available. We are now looking to recruit an Operations Manager who can help Worthstone meet the challenge of this exciting growth phase. So, if you are looking for a role where you can make a real difference to society, and the planet, read on....

The role 

The Operations Manager will be the key support and point of contact for the CEO, managing the smooth running of all the business activities, implementing long term strategies and improvements in effective working across the business. 

This vital and varied role will provide support across many areas including business operations, client relationship management, sales, conference management, marketing and communications. Working within our small, dynamic team you will have a high level of autonomy and a direct impact on the results Worthstone achieves.

Strong candidates will bring senior level experience in business operations and administration, as well as being highly proficient with digital and online platforms and demonstrating excellent communication skills. Alongside a desire to work in the impact investment market and a socially driven business, a proactive, solutions-focused “can do” attitude is essential to flourish in our small team!

Responsibilities

• Working alongside the leadership team you will help implement our growth strategy by:
• Proactively managing and improving the smooth running and effectiveness of the business operations, processes, and systems
• Ensuring all operations are up to date in line with current legislation and accreditation requirements, actively seeking out and implementing new, best practice opportunities 
• Being the lead contact for key accounts (financial advisers and asset managers), dealing with all enquiries both internally, and externally with our stakeholders at all levels from CEO to interns
• Leading the client onboarding process to include: screening prospective clients; organising online demos; updating the CRM (Pipedrive); monitoring and reporting on KPIs
• Taking responsibility for design, management, and co-ordination of the annual flagship Impact Investment Academy conference (> 250 delegates, in person/ virtual/ hybrid), including post event surveys and analysis
• Updating and publishing communications content including website, e-newsletter and social media platforms (Twitter/LinkedIn)
• Maintaining an up-to-date and fully functioning company website in collaboration with web developer and designer.

Skills and experience - essential

• Senior/manager level or at least 5 years' experience in business operations, administration and support 
• Experience in leading projects and knowledge of project management tools
• Proficient with CRM databases, able to analyse data and draw insights from business analytics
• Advanced IT skills including all MS Office applications 
• Proficient with social media and updating websites
• Excellent communication skills and confidence in stakeholder relationship building and management
• Excellent written English and grammar and the ability to write engaging content and proof-read reports

Skills and experience – desirable

• Experience of conference or events management
• Experience of working in financial services or a related sector
• Use of the following platforms Pipedrive, Wrike, Survey Monkey, Eventbrite, Mailchimp
• Knowledge of B Corp accreditation requirements
• Experience of recruitment and supervisory responsibilities

Person specification 

• Driven by the prospect of working in a socially focused organisation and making a significant contribution towards an impactful B Corp’s mission
• Passionate about the role financial services can play in contributing to a world that benefits all people and planet, and basic understanding of the sustainable investment market 
• Business focused, with an ability to understand, prioritise and balance day-to-day with long-term goals and deliverables
• Comfortable working in a dynamic ‘start-up’ like environment. Flexible, effective and resourceful in a varied role
• Comfortable interacting with a wide range of participants (CEO to interns) and organisations 
•  Collaborative and able to thrive within a small team, working independently as required demonstrating good initiative and self-motivation
• A highly organised and efficient multi-tasker, able to work to tight deadlines with a keen eye for detail and high standards
• Have the right to work in the UK.

Benefits

• The opportunity to work in a purpose driven certified B Corporation, where your day-to-day work results in positive outcomes for society
• Support with external training to help you reach your full potential
• A working environment in which there is scope for you to shape the role to your own strengths
• Flexible working within business hours 
• Flexible office/remote working time split 
• 25 days holiday plus bank holidays
• Workplace pension scheme

Working for us

Worthstone is proud to have been awarded the “Best for the World” accolade for Governance in 2021, which means we’re in the top 5% of B Corps for our size globally. B Corps are companies that value purpose as much as profit – promoting a ‘better’ way of doing business and helping build a more inclusive and sustainable economy. 

The successful applicant will enjoy a highly rewarding career working for a progressive company which invests in its staff and values and rewards individual contribution.

Worthstone Limited is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex (gender) or sexual orientation (Protected Characteristics). A copy of this policy is available on request.

Are you a generalist with a strong bias for ICT and database management and a passion for administration? 

We are looking for a proactive individual with good attention to detail and the ability to prioritise and problem-solve effectively. This role would suit someone who is a self-starter, strong team player and excels working within a diverse role. You will have experience of business administration processes and a strong understanding of ICT, digital and database functions. In addition to your aptitude for ICT and databases and making operational systems more effective, you will also have an interest in our work and our commitment to tackling poverty and inequalities.

Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Closing date: 22 January (We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.)

Interview & Assessment date: Thursday 2nd & 3rd February 2022. 

Blueprint For All
Head of Operations and Services
Full Time
Permanent
London
£38,000-£41,000

Charity People is thrilled to be working with Blueprint for All in their search for a Head of Operations and Services to join their rapidly growing team. Blueprint for All is the new name for the Stephen Lawrence Charitable Trust. Blueprint for All is a social welfare charity that is passionate about ensuring that everyone, irrespective of their race, ethnicity or background, has the opportunity to create their own blueprint for their life. Their high impact programmes work with disadvantaged young people and communities, providing tangible opportunities and support that enables them to thrive, whilst driving systemic change in organisations and society. In the last year the charity has engaged with 2,000 young people in their career programme and resources have been shared with 500 new beneficiaries. The Head of Operations and Services position is a new role, reporting to the Chief Executive, and has been created following significant organisational growth - the charity as has recently doubled the size of their team to increase their capacity to engage with the community and provide an enhanced experience for their growing pool of beneficiaries.

Blueprint for All are proud to be recognised as an ambitious, innovative & diligent charity whose purpose, programmes and outcomes are notable for their success. This role will be an opportunity to contribute to a team that prides itself on maximising on opportunities. Blueprint for All is looking to appoint a Head of Operations and Services to ensure the efficient and effective day to day functioning of the organisation. This is a crucial role at the heart of the organisation and the post holder will be responsible for driving forward all aspects of HR, central infrastructure, digital platforms and improvements, communications, and compliance to ensure the smooth running of the organisation at all times. The Head of Operations and Services will be responsible for producing and overseeing strategy for Operations; ensuring that the organisation's IT, office space and Finance systems and internal processes are fit for purpose and create the best working environment for our staff, trustees and beneficiaries., Finance and HR within the organisation

The successful candidate will have a proven track record of successfully managing the day-to-day operations of an organisation, as well as managing the finance function, including the supervision of key financial processing functions. You will have knowledge of running the HR function of an organisation and experience of overseeing digital Projects including Digital Platforms and CRM Systems. The successful candidate will have the ability to manage complex and highly confidential information with absolute discretion and a high degree of personal integrity. You will also have excellent communication & negotiation skills; strong IT literacy and have the ability to develop and maintain the systems and processes that enable a team to work effectively together. We're looking for a self-starter who can work independently to tight deadlines and can manage complex and highly confidential information. You will be motivated my success and keen to make this new role your own.

Closing Date: Tuesday Wednesday 8th February at 12noon and Interviews w/c 7th February. This is an exciting time to join Blueprint for All so if you feel this role is for you, in the first instance please send your updated CV and Supporting Statement in word format to Kate Headford at Charity People.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

INDIVIDUAL GIVING OPERATIONS EXECUTIVE

Salary: £24,550 - £26,000

Contract: 12 month FTC

Location: Stratford w/ high-flex

Application Deadline: Tuesday 25th January 2022, 23:55*

Please note that we may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.

Are you a self-motivated and sharp minded individual with strong organisation skills that can help us beat cancer?

Why we need you

We're looking for an Operations Executive to provide outstanding delivery, administrative & operational support for the Individual Giving product team, with a focus on agency management, operational and performance delivery. Areas covered being Face-to-Face, Payroll Giving, Prize-Led Giving, Mobilise and Cash.

What will I be doing?

Make an impact every day by…

• Manage the day to day relationship with CRUK's face to face agencies and professional fundraising organisations (PFO's).

• Work to deliver the operational aspects of face to face third party campaigns from setup to execution and analysis.

• Support the operational processes for the product team as required (e.g. Payroll Giving reconciliation, data entry tasks, CRM tasks, a point of contact for dealing with queries)Support the operations and delivery of CRUK's Prize-Led Giving programme and mobilise when required. Be responsible for Payroll Giving administration tasks, such as reconciliations and tobacco returns, to help realise income

• Brief in requests, including material creative development, training requirements, insight reporting requirements and supporter journeys, to enable delivery of high performing and effective campaigns.

• Lead on day to day complaints resolution and third party compliance monitoring activities, to ensure adherence to required standards and regulations, identifying and proposing changes to improve the supporter experience and campaign performance.

• Support the budget process by ensuring accurate tracking and monitoring of income and expenditure for activity areas, assist with tasks related to product budget and expenditure including raising purchase orders, managing invoices and maintaining budget spreadsheets.

What skills are you looking for?

You'll be able to bring to the role…

• Demonstrable administrative, and project or campaign management experience

• Ability to proactively manage own time and prioritise to ensure all deadlines are met

• Capability to work flexibly and be comfortable in a rapidly changing working environment

• Strong attention to detail

• Highly organised and self-motivated

• Some experience of supplier management with experience of working with both internal and external stakeholders.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

We are seeking an Operations Manager who will work closely with the Executive Director. We are looking for an experienced leader with successful line management experience who will lead the day-to-day management of front office staff and provide key support across all the back-office functions of The Mulberry Centre. The individual will support the Executive Director in the development and implementation of internal operational processes, working across the departments to strengthen and support more standardised and effective ways of working across the Centre, enabling The Mulberry Centre to deliver quality services with a professional and caring focus. They will ensure that relevant staff, volunteers and trustees are up-to-date on best practice to comply with COVID19 and centre risk assessment. You will need to be a warm and welcoming team player, be proactive and an office all-rounder supporting your colleagues. 

MAKE A DIFFERENCE TO OUR CHARITY THAT MAKES TRAVEL ACCESSIBLE FOR THE DISABLED

This new role of operations manager is integral to the development of the Jumbulance Trust. You will be part of a small team, based in Harpenden, Hertfordshire with a mix of working from home and office. The Jumbulance trust makes travel possible for the disabled and unwell through our Jumbulance buses. We aim to make a difference to people’s lives. There will be plenty of scope for you to take the lead delivering excellent customer service, and develop productive relationships with local and national disability organisations.

We need you to ensure we deliver safe, enjoyable, and cost-effective accessible holidays on the road whilst working closely and effectively with the Transport Manager and other administration staff to ensure the overall success of the operation. Our business also involves the hiring of our buses to organisations. You will report to the designated trustee leading the operations committee.

You will need to be an excellent communicator and confident working semi-independently. You need a real business focus, to be commercially aware, all supported by strong organisational skills. We are looking for someone who also engages with the nature of our charitable work. The Jumbulance Trust is a non-profit making organisation led by a board of trustees.

Your duties will include the following:

• Management of and responsibility for the drivers and vehicles.
  • Efficient utilisation of staff and optimising financial performance of the depot
  • All aspects of driver management including managing absences, performance, disciplinary and grievances
  • Liaising with the External Transport Manager in ensuring that Buses and Drivers are fully compliant in all aspects of Operating under an O licence.
  • Ensure drivers are aware of and comply with all relevant Health and Safety standards and regulations and company policy and procedures as notified from time to time.
  • Liaising with TM in maintaining driver schedules / allocation of vehicles & drivers to trips
  • Liaising with drivers for all bookings
  • Monitor the progress of the daily operation, taking into account all legal requirements and those of the business customers, to achieve the most cost-effective routes and utilisation of the vehicles and staff
  • Work with TM and 3rd party firms to manage fleet maintenance and compliance

• Management of trip and holiday operations
  • Managing Trip/Holiday Portfolio
    • Maintain/link to databases of destinations
    • Maintain/link to databases of accommodation
    • Develop/maintain portfolio of holiday itineraries
    • Liaise with Group Leadership Teams seeking to generate trips to (for them) new destinations.
  • Managing ‘JT Own Holidays’
    • Maintain database of contacts seeking to join a holiday
    • Where appropriate, redirect contacts to Local Groups or elsewhere.
    • Recruit Leadership teams for ‘JT Own’ holidays
    • Liaise with ‘JT Own’ leadership team and contacts to populate coach for trips.
  • Overseeing selling and admin for Travel Insurance
  • Organising block-booking of hotels and Guided tours, etc., for Jumbulance Trust ‘Own Holidays’.
  • Bookings and related paperwork for Jumbulance Trust Own Holidays, Affiliated Jumbulance Group holidays, Day Trips and for hire of bus to outside organisations.
  • Corresponding with group leaders/outside organisers with regard to their bookings (ferries / hire charges/ travel insurance etc)
  • Budgeting
    • Detailed costings to support Quotes
    • Review trip expenditures
    • Approve expenditures (driver / trip expenses)
  • Invoicing / keeping track of payments / chasing late payments
  • Liaising with Care teams – Quality Assurance

• Manage Ops Policies and Procedures and infrastructure
  • Passing general enquiries to group leaders as appropriate
  • Keeping the database of leaders, volunteers and service users up to date
  • Keeping group leaders informed of policies & procedures.  Taking the lead for developing policies and procedures along with General manager.
  • Organising group leaders meeting
  • Keeping IT systems and software updated and functional.

• Work closely with both the General Manager and the Board of Trustees, via the Operations Committee.
  • Producing a yearly Operations Report & Accounts
  • Preparing and distributing Operation Reports and minutes of all Operations Committee meetings
  • Supporting the Trust Board with statistical data to inform our overall Operations strategy.
  • Taking the lead in streamlining processes for booking individuals onto trips run by JT and Affiliated Groups
  • Work with senior management to implement costs savings and optimise route planning and efficiencies

Skills, qualifications and experience required

You will be enthusiastic, flexible and committed, whilst being able to coach and motivate your staff to achieve excellent performance within agreed budgets.

SKILLS, QUALIFICATIONS AND EXPERIENCE

• Proven experience in successfully managing at a similar level for 2 years plus
• Excellent admin and IT skills inc MS Office
• Ability to maintain clear and concise records, filing and effective monitoring systems
• Experience in the transportation field or travel industry would be advantageous but not essential
• A team player with excellent communication (verbal and written) and interpersonal skills
• Analytical skills to assist with the interpretation of business operations
• Experience of  compliance / regulatory processes
• Experience of controlling and managing budgets
• Self motivated and focused with the ability to work with a minimum of supervision whilst demonstrating good time management and prioritisation skills

An exciting opportunity to join a small but mighty team working within a unique home-grown charity marking its tenth year in 2022.  You will be responsible for facilitating the delivery and implementation of the strategic plans of Reuben’s Retreat ensuring the successful development of the organisation, focusing on the day-to-day general management of the charity and its activities.  A varied role working across both sites in Ashton-Under-Lyne and Glossop closely with the CEO to develop new ideas.  To manage and support the operational team members, leading by example to ensure that targets are met and there is continuity of delivery in line with the charity’s values and principles.  To be responsible for all aspects of service operations ensuring delivery of services in line with contract requirements, achieving high quality and positive outcomes for our beneficiaries.  This is a fantastic opportunity for anyone challenge driven and determined to make a difference to others.

Please read the attached Job Description and Personal Specification for more detailed information and feel free to visit our website to read more about our very special charity.

To apply please submit a cover letter of no more than 1000 words detailing how you meet the values of Authentic, Integrity, Warm-Hearted and Different, and how this links to the role of Operations Lead at Reuben's Retreat. Please also submit your CV.

The RCR is a great place to work, with an ambitious agenda. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, while leading on innovations including AI, skills mix and community diagnostic hubs. As COVID-19 recedes and the cancer backlog rises up the agenda, our members’ work and views have never been more important.

This is an exciting part-time (5 half days Monday -Friday) opportunity for an assistant to contribute to a medical charity focussing on supporting doctors to deliver medical imaging and cancer services!

We are looking to recruit a Membership Operations Assistant to support the Membership teams work across the RCR. The successful applicant will support the day-to-day delivery of core membership functions. They will provide excellent administrative support through being the first point of contact for members and potential members through multiple communication channels. Working collaboratively with the Membership Operations Administrator to complete membership administration activities and respond to queries through the membership lifecycle.

This role will suit an organised individual who is a skilled multitasker who is able to deliver exceptional customer service ensuring that members are consistently receiving a memorable service. Furthermore, they will be responsible for ensuring the membership data integrity by completing data quality checks to deliver reliable and current data on our members as well as maintain and manager records in accordance with the RCR’s data protection policy and guidance.

You’ll be an enthusiastic team player, who understands the role of The College and the importance of the support you will provide, consistently delivering a brilliant service. Excellent interpersonal skills are necessary in the developing and building of effective working relationships with teams across The College.

We are looking for someone who is problem solving and solution focused to come and join us in the Membership Operations Assistant role. To be successful you will have a good understanding of the administrative process, systems, and procedures. You will be a clear and analytical thinking who maintains a high level of accuracy, with excellent writing and presentation skills.

CHARITY OPERATIONS MANAGER

Employer: Sheffield Hospitals Charity

Department: Business Operations

Location: Office based role with some regional travel as required.

Office: Wycliffe House, Northern General Hospital, Sheffield

Salary: £26,500 Dependent on experience.

Full Time: 37.5 hours per week

Reporting to: Charity CEO / Charity Finance Director

Job overview:

We are looking for a dynamic and enthusiastic Charity Operations Manager to drive and maintain the day to day operations of Sheffield Hospitals Charity.

The Charity Operations Manager will oversee the day to day operational running of the office, including operations, HR and its wider Governance. Reporting directly to the charity CEO and Director of Finance.

Main duties of the job:

Manage and maintain administrative systems and procedures to ensure the team works efficiently. Maintain the relevant paperwork - guidance documents, compliance and governance requirements in hard copy and or e-filing.

Act as staff team liaison with the Senior Management Team and co-ordinate charity wide activities and discussions such as team meetings and well being activities. Support the team to balance home and “in office” working effectively.

Facilitate Trustee and other important meetings to ensure smooth running of the charity. This may include setting up video links or rooms to book, liaising with guests etc…

Responsibility to maintain minutes from all charity related meetings, ensuring they are accurately and correctly recorded.

Responsibility for managing all IT requests and equipment ensuring secure ways of working. Liaising with the external wider NHS IT Support function and support the team to train in the use of equipment.

Lead on the organisations data protection practices to ensure full compliance with GDPR.

Ensure staff compliance with the updating of records in the CRM   system and to offer advise in relation to best practice as and when required.

Facilitate Trustee Board meetings and Annual General Meetings and sub-committees. This includes managing the meetings schedule, agendas, papers, minutes and follow up actions.

This job description covers the main requirements of the post holder. Other reasonable requirements may be stipulated by the Charity CEO. The job description will be reviewed annually and may be subject to change.

Person specification:

EXPERIENCE:

Significant experience in office management and operations - Essential

Strong written and oral communications skills - Essential

Strong IT Skills, comfortable navigating through a range of software - Essential

Experience of developing office systems and procedures, to comply with GDPR, Health and Safety and Fire Procedures - Essential 

Understanding of charity governance, familiarity with supporting charity Senior Management teams and trustees - Desirable 

Understanding of human resources best practices, including remote working and or recruitment - Desirabl

ABILITIES AND PERSONAL QUALITIES:

Good time management, able to prioritise own tasks - Essential

Confident self-starter - Essential

Be Professional, with a sound understanding of the need to be discreet  confidential where appropriate - Essential           

A people person, who is good at interacting with colleagues, but able to work autonomously when required -  Essential

 CLOSING DATE: 27TH January (Reserve the right to extend if required)

SHORTLISTING: 28th January

FIRST INTERVIEWS: Week Commencing 31st January