This is an exciting opportunity for an experienced Operations Manager wanting to make a difference for young Londoners in the effective running of one of London’s best respected youth charities. 

The Avenues Youth Project in W10 was established in 1979. Our mission is to support young people who might not otherwise get the opportunity to flourish.

The service currently operates 6 days a week, with much scope to develop new programmes.Our trained youth workers provide stimulating activities including music, sports, radio broadcasting, cooking, design and employment pathways all tailored to the needs and ambitions of our young members. In addition, we run programmes during school holidays through the day and into the evenings.

Avenues offers a vital resource for the local community, providing free opportunities in a safe, attractive environment for young people to develop educationally, socially and personally through an exciting and wide range of sport, creative arts and practical skills. 

Purpose:

The Operations Manager role is varied and offers plenty of scope to make a real difference to the fortunes of this aspirational youth charity. The Operations Manager will assist in many aspects of the day-to-day running of the organisation alongside the Chief Executive.

The role  provides much needed support to the Chief Executive, Staff team and Trustees in the proper and efficient running of the organisation at an exciting time of growth.  The Operations Manager role ensures we keep our members safe, provide outstanding services and raise our profile and safeguard our reputation with all stakeholders. 

It is a critical role in our transition from under-funded youth organisation to a thriving social enterprise helping young people to achieve their dreams.

Key Responsibilities

You will:

• Work to the Chief Executive as part of a small team.  You will work to make your role fit the vision and purpose of the organisation.

Building 20%

• Attend, service and respond to the priorities of the Building Sub Committee;
• Be responsible for a 2nd phase of major renovation in 2020, project managing the building works, ensuring they are delivered on time and within budget to a high standard.
• Assist the Fundraiser in preparing capital fundraising applications and provide reports for monitoring of grants; 
• Manage annual repairs, maintenance and cleaning budgets to ensure the safe running of the building;
• Maintain an up to date calendar of cyclical preventative maintenance tasks and services
• Be responsible for ongoing maintenance to a high standard within budget including reviewing and overseeing existing and new contracts to ensure best value for money;
• Liaise with Licensees (currently Open Age and TBAP) and Avenues staff to ensure we deal with any arising defects in a timely and professional manner;
• Maintain a register of preferred providers of maintenance and repairs services;
• Draw up and maintain an asset register;
• Ensure compliance with all buildings and Health and Safety requirements.
• React to any of the repair/maintenance of the building in a timely manner

Events 15%

• Provide operational support to the Fundraising Committee in the planning and execution of fundraising events, whether organised by our supporters or delivered in house;
• Manage the fundraising events budget
• Minute taking for fundraising committee

Digital and Data 15%

• Lead the transition from analogue data collection to digital record keeping
• Support youth work team in understanding and using data collection tools
• Facilitate improved data gathering and analytics through the research and implementation of an affordable CRM system – in the short-term consolidating Office 365 databases into one single central database of contacts;
• Maintain up to date clear record of grants received – ensuring monitoring deadlines are met
• Ensure our IT equipment is properly maintained and protected.

Management 10%

• Line manage five members of staff and contractors;
• Convene and chair a fortnightly management team meeting;
• Be responsible for issuing employment contracts;
• Leading role in HR issues ensuring good practice and compliance;
• Be responsible for staff wellbeing, team building and internal information sharing;
• Manage the training, volunteers, management committee and staff welfare budgets

Volunteers 10%

• Recruit and manage expert volunteers for key roles;
• Carry out inductions and ensure relevant checks are carried out and training provided.
• Relationship management with supporters of Avenues – including introductions, inductions & tours.

Admin 10%

• Screen emails, take phone calls and respond to enquiries where appropriate;
• Maintain an efficient and tidy office reviewing and updating hard copy and electronic filing systems;
• Help establish new systems and templates that will save time in answering regular queries;
• Schedule diaries including shared calendars, bookings, holiday cover and trades/building improvements;
• Analyse and integrate Views and our use of it as an organisation;
• Manage annual stationary budget.

Communications 5%

• Manage a Comms Officer (not yet appointed) overseeing the distribution of high-quality information to supporters via a regular e-newsletter and other social media;
• Oversee the implementation of an exciting new rebrand (close to completion) of the Avenues in 2020 across multiple channels (digital, printed and building signage/design)
• Ensure the values of Avenues are practised by all staff, contractors and volunteers at all times;
• Circulate a monthly internal newsletter/bulletin to staff promoting AYP values, highlighting team successes across different parts of the organisation, recognising our good practice, rewarding success and fostering good-will;
• Assist the Chief Executive and board of Trustees in ensuring we comply with latest data protection regulations;
• Ensure highspeed wireless broadband and secure IT and network access for staff and users throughout the building;
• Manage PR and social media budget.

Lettings 5%

• Following the refurbishment programme maximise letting of newly available spaces in the building (commercial kitchen, recording studios, dance studio);
• Manage a bookings calendar and arrangements for taking deposits;
• With the Chief Executive draw up a hire agreement for all occasional hires;
• Liaise with existing Licensees ensuring timely payment of rent, rent reviews, schedule of condition, risk assessment etc.
• Ensure all fire and emergency procedures are in place, understood and adhered to by all staff and regular users;
• Ensure we are adequately covered for building and public liability insurance and that we comply with the terms of the contract and current legislation at all times;
• Ensure we foster good relations with our neighbours.

Donations 5%

• Retain a register of donors and tailor regular communications with them.
• Maintain landing pages of the fundraising sites like Virgin Money Giving
• With the Chief Executive execute targeted plan for identifying and cultivating donors and corporate sponsors

• Relationship management with donors (both corporate and personal)

Other

• The job is not limited to the above duties, as the organisation grows and at different times of the year the priorities may shift leading to additional reasonable responsibilities as the role requires.
• Writing/editing policies – ensuring we are compliant and up-to-date with current legislation.

Person Specification

You are educated to at least a second-class degree level or have similar relevant experience;

You have a proven track record of successfully completing complex tasks to a high standard; 

You have experience as a line manager;

You are an energetic, self-motivated individual, good at working with and motivating others;

You are organised and work methodically, but are comfortable working under pressure and unflappable in the face of unforeseen priorities.

You are as happy to be delegated tasks as you are to make this job your own;

You are a multi-tasker, possibly worked in production and a busy office environment;

You have proven success in management and ready for a senior role.

You are computer and systems literate to a high level,

You are personable, patient and proactive

You can be relied upon to foster good relations with stakeholders.

You are required to make your role fit the vision and purpose of the organisation.

Please send your CV and attach a detailed cover letter to apply

We're a small, effective team looking for the right person to take us to the next level. We make a big difference to the lives of thousands of people each year, many of them marginalised, by building from the ground up, investing in our clients and earning their trust. We know we can do even better, by making our systems and processes more consistent, facilitating collaboration between our programmes, and having the data we need to monitor, evaluate, and learn systematically from what we do.

Our relational, developmental behaviours apply as much to the way we treat each other as the way we work. If this is the right role for you it will be because you want to learn and grow as a person and a professional. Initially, it will include project management of our move to a single CRM and a single online portal, in partnership with Do-it, alongside management of our Core Services team. You will work with our senior managers so that, as the systems upgrade moves to a conclusion, you will have developed the skills, knowledge and experience you need to to take on senior management responsibility for our systems and back-office processes.

We’re looking for a dynamic person to join our team who wants to make a difference and is passionate about health and care services.

The purpose of the role is to provide operational management for an effective, inclusive and high quality local Healthwatch. To facilitate our ability to improve health and social care services and challenge where necessary, underpinned by robust intelligence gathering arrangements. And to ensure that the work of Healthwatch Wakefield conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between Healthwatch Wakefield and Wakefield Council.

If you would like to discuss the role please get in touch.

Contract Type: Permanent

Hours: Full time, 35 hours a week

Closing Date: 23:59 on 18th February

Interview Date: 28th February

We are looking for an Operations Manager to join our North East, Highlands and Islands management team. You will be responsible for the line management of a team of executives who work directly with our young people, partners and volunteer colleagues. 

This post will be home based in Aberdeen/Aberdeenshire with regular travel across the North East, Highlands Islands.

We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the region.  You will effectively manage operations based in the North East and Highlands of Scotland and support our executives to do their best work. 

You will collaborate with a wide range of stakeholders and ensure that our delivery plans are achieved, and the quality of delivery and impact is high. You will need to manage key partnerships alongside developing new relationships with organisations who can offer engaging and inspiring opportunities to our young people.

You will be responsible for the accurate planning, phasing and resourcing of our delivery, you will manage budgets and support the effective delivery of funding contracts. You will work alongside fundraising colleagues with the development of bids, reporting and attending meetings and events. 

To support our delivery requirements across North East, Highlands and Islands, we are particularly interested in receiving applications from individuals who have some of the following skills, knowledge and qualities:
 

• Able to engage in challenges with optimism and resilience
• Can be adaptive and flexible, ready to embrace change and innovation
• Is experienced at working effectively with external partners
• Is a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people
• Has a strong understanding of the challenges young people within The Trust's target groups face

To learn more about the role Click here to download the job description

The Prince’s Trust is a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years. Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world. We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Indicative salary range for this role is £26,800.00 to £28,300.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 283 

Overview 

We are looking for a Funding Operations Officer to join our Finance and Operations team. The Finance and Operations team is a vital part of the Charity’s ability to make an impact and improve health in Lambeth and Southwark, and uses cutting edge software, including Salesforce and Tableau, for its operational systems and business intelligence. This role is responsible for administering the Charity’s grants and special funds on a day-to-day basis and for responding to incoming enquiries and other communications from grant applicants and fundholders. The role also supports the Finance and Operations team in ensuring accurate reporting and compliance with our procedures, and informs the wider organisation with high quality reporting on grants and special funds. 

This is an excellent opportunity to join an experienced and growing team at an exciting time as we implement increasingly sophisticated systems for grants management and reporting, and continually develop innovative ways of working to support colleagues both internally and externally. We are looking for an approachable and ambitious individual who works well in a team, with a keen interest in developing their skills and experience, particularly around great customer service and grant administration. 

The role will support the Charity’s work through both our Funding and Trust Engagement teams, who work on our exciting Programmes and with Guy’s and St Thomas’ NHS Foundation Trust to improve the health of people living in Lambeth and Southwark. The role also manages claims to our special funds, which are the restricted donations for use at Guys and St Thomas’ hospitals, of which we currently have over 150.

Reporting to: Funding Operations Manager 

Job description 

The Funding Operations Officer is a key role in the Finance and Operations team, that provides operational and financial support across the organisation. The role is responsible for: 

• Processing grants applications, contracts and special fund expenditure accurately and efficiently

• Maintaining the grants management system and other records as necessary, ensuring systems are kept up to date to provide an accurate and true record of activity

• Responding to a wide range of enquiries from members of the public including hospital staff, grant holders and colleagues in a professional, helpful and timely manner 

• Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required to support the effective operation of the team. 

Responsibilities 

Grants administration (Programmatic, Trust Engagement and Special Funds): 

• Process grants applications from submission of ideas through to decision, following agreed processes and workflows 

• Assist with the management of post-decision workflows, including finalising letters of offer, setting up and monitoring payment and reporting schedules, requesting reports and invoices and actioning grant closures, extensions and write back of funds 

• Respond to enquiries from grant applicants and escalate more complex enquiries to the appropriate person 

• Process grants-related invoices for payment, including the logging, scanning and monitoring of approval of invoices 

• Maintain and appropriately file grants-related correspondence and documentation 

• Generate reports and provide information and support as required relating to applications and grants for the Funding and Trust Engagement teams 

• Carry out basic due diligence checks on grant applicants 

• Support colleagues to draft and execute contracts with service suppliers and maintain reports around these

• Support the production of meeting papers and reports 

Special Fund administration: 

• Process Special fund expense claims and invoices, ensuring all payments are made in a timely fashion and flag issues regarding invoices with key partners and work together to ensure accurate invoicing 

• Build relationships with fund holders and support them as required in the management of their fund 

• Support the Trust Engagement team to obtain spending plans and other reports from fund holders 

• Produce monthly fund statements and distribute to fund holders 

• Maintain up-to-date and accurate records of fund holders and other information relating to the funds 

• Manage communications with fund holders including creating content for newsletters, drafting key messages, and sending out welcome packs for new fund holders

• Respond to enquiries from fund holders and escalate more complex enquiries to the appropriate person 

• Maintain and appropriately file special fund related correspondence and documentation 

• Generate reports and provide information as required relating to fund balances, income and spending, fund holders, activity and actions, both internally and externally 

General: 

• Generate mailing lists based on specific criteria and undertake mailings (e.g. fund holder newsletters) 

• Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance 

• Provide absence cover for other Finance and Operations team members as agreed from time-to-time.

The job holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Charity. 

Person specification 

Qualifications and knowledge 

• Able to communicate effectively with others, both verbally and in writing, especially when explaining process (essential) 

• Computer literacy (essential) 

• Some familiarity with health/social care/voluntary sector technical language and organisations (desirable) 

• Some familiarity with basic financial and grants related terms and concepts (desirable) 

Experience 

• General office administrative experience with exposure to a variety of processes and activities (essential) 

• Experience using the Microsoft Office suite (essential) 

• Customer facing or enquiries related experience (essential) 

• Regular use of database/CRM systems, finance system or grants management system (desirable) 

• Experience in drafting and reviewing supplier contracts (desirable) 

Skills and attributes 

• Self-starter who is adaptable, works with integrity, and exhibits the Charity’s enterprising, collaborative and delivery-minded cultural and behavioural values 

• Willing to learn and develop new skills, and help to develop the knowledge and skills of peers 

• Committed to the principle of continuous improvement, with careful attention to detail and due process 

• Committed to delivering consistent and high-quality customer service to both internal and external stakeholders 

• Good interpersonal skills and able to effectively liaise with both internal and external communities 

• Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills 

• Problem solving skills, able to use initiative and actively seeks pragmatic solutions 

• Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail 

• Team player, with an ability to support effective working relationships 

• A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems 

Are you a dynamic multi-tasker? Do you care about the welfare of older people? If so, you could be just the person we are looking for.

Age UK Faversham and Sittingbourne is a local independent charity and a brand partner in the Age UK network. We provide a whole range of services to older people in the Faversham and Sittingbourne areas of Swale, both within our centres and out in the community.

We require a Local Operations Manager for our Faversham Centre to oversee the buildings, facilities and some of the service teams working there. The role is varied and busy, and we need someone who can work proactively to keep our services running as smoothly as possible. You will need to have experience of managing people and premises, and ideally have a background in social care; although transferable skills are the most important attribute.

The Faversham centre is based within a conservation area and is comprised of two buildings – the old jail (a Grade 2 listed building) and the old fire station, which have been linked together to form one large centre in the heart of Faversham town. We are in a period of change; last year saw a complete refurbishment of our day centre and the opening of a new secure dementia day care unit. There are exciting new projects being developed within the rest of the site, with further refurbishment projects due to take place over the next three years. 

We reserve the right to end the vacancy prior to the published closing date, so please apply without delay. You will need to complete and return an Application Form to apply for this role.

Key Responsibilities

To be member of the Senior Management Team, supporting the Chief Executive Officer, and contribute to the Organisation’s strategic development.

Buildings and Facilities

• Oversee the Health and Safety of the Centre. This includes the safety and maintenance of vehicles, buildings and equipment and adherence to the organisation’s Health and Safety Policy;
• Be responsible for future phases of refurbishment and redevelopment in 2020-2023; project managing the building works and ensuring that they are delivered on time and within budget to a high standard of quality;
• Manage annual repairs, maintenance, stationery and cleaning budgets;
• Ensure that all risk assessments are up to date;
• Be responsible for ongoing routine and cyclical maintenance tasks, ensuring that contractors provide a high quality service and that best value is maintained;
• Maintain the Asset Register;
• Ensure that external and communal areas of the site are maintained and kept secure.

Services and People

• Ensure that a person-centred and high quality service is provided to all clients;
• Line manage day centre staff, catering staff, cleaners, drivers the administrator and meal delivery staff (team of approximately 15);
• Develop sound working relationships between all staff and volunteers throughout the Organisation, ensuring that effective communication channels are in place;
• Maintain discipline and standards of conduct;
• Work closely with the Sittingbourne Operations Manager and Dementia Services Manager to ensure that staffing levels are appropriate according to fluctuations in demand, and that holidays and sickness are covered;
• Ensure that reception is covered at all times and that callers are greeted promptly and courteously;
• Assist in the recruitment and selection of centre staff and carry out supervisions and appraisals in a timely fashion;
• Monitor staff training schedules and liaise with the Business Performance and Development Manager to ensure that all staff training is recorded appropriately;
• Ensure that each staff member (and volunteers where appropriate) have a Training and Development Plan which reflects the requirements of their job and their aspirations for their continued professional development;
• Work with and support the Volunteer Coordinator to ensure that there are sufficient and appropriate volunteers to support the organisation’s activities, and that their roles are fulfilling;
• Carry out new staff and volunteer inductions;
• Monitor income and expenses to assist in budget preparation for day services, transport and catering services;
• Oversee the collection and collation of accurate service data for statistical reporting purposes;
• Plan and coordinate administrative and financial procedures and systems and devise ways to streamline processes;
• Facilitate client forums and other feedback mechanisms in line with the ISO 9001:2015 quality standard and attend Quality Management Meetings;
• Participate in fundraising initiatives and encourage others to do so;
• Ensure that the day services, bathing, laundry, haircare, Footcare, catering and community meal delivery services are well managed and meet the needs of clients;
• Ensure that weekend staff know where to go to seek assistance with emergency issues;
• Work with the Accounts Department to ensure that debts are collected in a timely but sensitive manner.

Lettings

• Liaise with property agents in connection with the letting and void management of the old jail:
• Liaise with tenants and manage their tenancies, dealing swiftly with queries and repairs;
• Ensure that rents are collected on time;
• Maintain a booking register for the Silver Social Hub and The Fountain and liaise with external evening/weekend hirers.

Transport 

• Ensure that the fleet of minibuses and MPVs are maintained according to the schedules and that unplanned repairs are carried out promptly;
• Ensure that appropriate mileages are recorded for the Bus Operator’s Service Grant claims;
• Ensure that Section 19 Permits are in place for each vehicle;
• Manage the fleet insurance policy for the Centre and deal with claims as appropriate;
• Alongside the Day Centre Supervisor and Dementia Services Manager, ensure that transport routes are coordinated to provide the most efficient use of vehicles.

Digital and Data

• Lead the staff and volunteers in the transition from manual data collection to a new client management/CRM system;
• Lead the staff in the transition from traditional servers to Office 365 SharePoint and One Drive document storage and management systems;
• Ensure that staff and volunteers are upskilled in basic ICT programmes;
• Liaise with the organisation’s appointed IT Support Partners and ensure that all computers and other devices are properly maintained and protected.

Other

• Understand, empathise with and be committed to the Age UK Faversham and Sittingbourne’s values and principles;
• Together with the Community Development and Marketing Officer, liaise with external stakeholders and seek to promote the centre and its activities;
• Carry out such reasonable tasks as may, from time-to-time, be delegated by the Chief Executive Officer or Business Performance and Development Manager:
• Adhere to the Organisation’s policies and procedures at all times.

• Are you a Finance and Operations professional with an excellent track record?
• Do you want to join a ground-breaking, determined and compassionate charity that is leading the fight for child refugees caught in limbo in Europe and elsewhere?

Safe Passage International is looking for a superb finance and Operations professional to join the Senior Leadership of a new and ground-breaking international organisation.

The ideal candidate will be a strategic thinker with both finance and operations expertise. They will be comfortable being hands-on to get things done, and flexible in their approach to achieve results in a fast-changing external environment. They too will possess a strong people-focus and a passion for maintaining organisational wellbeing.

The successful candidate will join at an exciting time. In 2019 Safe Passage International became an independent charity, registering in the UK, France and Greece. The post-holder will report directly to the CEO based in London, supporting them to provide effective and appropriate accountability to the Board and will lead the process of embedding and strengthening new systems and processes to support the development of Safe Passage and facilitate our unique cross-border approach.

• Part-time, 30 hours per week, £45,000 - £48,000 gross
• Flexible working considered
• London office
• Reporting to CEO
• Line management responsibilities: Finance Manager and Operations Officer; oversight over two outsourced accountancy functions in Greece and France

Please view the Job Description and Person Specification for further information.

Who we are:

Safe Passage was founded in late 2015 in response to the refugee ‘crisis’. In the past four years we have grown from a small UK project, to an international organisation with 23 members of staff supporting refugees to access safe and legal routes to asylum across Europe. We are a cross border organisation with offices in the UK, Greece, and France.

• Our vision is for every person seeking asylum to be able to access a safe and legal route to a place where they can lead a full and dignified life.
• We do things differently - championing refugees’ rights through strategic legal work, advocacy, capacity building and community organising.
• We are focused on achieving systemic change in refugee and asylum policy at both nation-state and international level.

To date over 2,000 individuals have travelled to safety through routes we have opened. Our work is recognised with awards from Liberty, Sheila McKechnie, the European Parliament and EU Commission and chosen as Guardian ‘Charity of the Year’.

To apply: Please visit our website to view the Job Description and Person Specification. Send your CV and a cover letter addressing each point of the Person Specifiction and why you would love to work for Safe Passage. 

Closing date: applications will be reviewed on a rolling basis.

A unique opportunity to work with enthusiastic and passionate healthcare experts to have an impact on the care of respiratory patients 

The Primary Care Respiratory Society (PCRS) is a multidisciplinary, UK-wide professional society, passionate about developing a holistic, high value patient-centred and integrated approach to caring for people with respiratory conditions.

We are seeking a dynamic Chief Executive, who, by working closely with our Executive Chair, will help us deliver our strategic direction and shape our future. The Chief Executive is accountable to the PCRS Trustees.

Our work includes campaigning to influence policy and set standards in respiratory medicine, describing how to deliver value-based healthcare that supports service development and redesign, and educating health professionals working in primary and community settings to deliver and influence out-of-hospital respiratory care.  The PCRS executive, elected from our membership, is the driving force of the organisation, and brings together enthusiastic clinical experts from across primary, community and integrated care settings.

We are a small but ambitious organisation which has successfully evolved over 30 years and which has a very significant influence nationally. We run our own programmes and events, including the very successful annual PCRS Respiratory Conference, as well as working with partners to reach out to wider audiences and to publish our well-respected international scientific journal.  As such, we need a Chief Executive who can both manage operational detail and provide strategic direction.  Securing funding from our pharmaceutical and other healthcare company sponsors is a key aspect of the role. Knowledge of the NHS, a facilitative leadership style, and understanding of how to get the best from busy professionals are essential pre-requisites for success in the role.

We operate as a virtual organisation and the role is home- based. Some travel, primarily to London and the home counties is required for face to face meetings. Working hours are flexible, though some evening work is required for telephone and video conferences with committees /working groups. The post is available as a full time position on an initial  one year contract with a salary in the range of £80 to £90K. Applications are also welcome from those wishing to work only part time (minimum 3.5 days per week, salary pro rata) or from job share candidates.

Contact us for full information pack.  

To apply, please submit a full CV and covering letter by the deadline of February 28th 2020. Interviews will be held in London on March 23rd 2020.

OPERATIONS CO-ORDINATOR 
Watford, Hertfordshire

Are you a sales or administration professional with great people and administration skills? Want to help deliver amazing services that are changing the lives of people of all ages with cerebral palsy and other conditions? If so, we would love to hear from you. 

About Us

We’re the Bobath Centre for Children with Cerebral Palsy, a charity dedicated to supporting children and families living with cerebral palsy and similar neurological conditions.

Our specialist treatment and training centre offers bespoke support from a team of Physio, Occupational and Speech and Language Therapists who focus almost exclusively on cerebral palsy.

Sometimes, it’s the simple things that make a difference - playing with friends, dressing or making your own lunch. So, whatever a person’s age or associated difficulties, we have the skills and knowledge to help them live their day-to-day life to the fullest.

We are currently looking for an enthusiastic Operations Co-ordinator to join us and deliver a fantastic service to our customers. 

The Benefits 

- Salary of £25,000 - £27,000 per annum
- 27 days’ holiday (including Christmas shutdown) plus Bank Holidays 
- Pension scheme with matching employer’s contribution rate of 5%
- Play a part in the day-to-day success of our charity 

This is a superb opportunity to do some real good and support the success of our treatment and training centre while furthering your career in customer service.  

You will have the chance to act as the friendly face and voice of our charity, making customers feel welcome and helping them to understand our range of therapies and treatments. 

We are on a mission to maximise the potential of children and adults living with cerebral palsy and other neurological conditions. If you want to help us make our vision a reality, this is the role for you.

The Role

As an Operations Co-ordinator, you will support customers who are interested in our physiotherapy, occupational therapy and speech and language therapy services.

In this varied role, you will be: 

- Responsible for managing the customer journey, from the first initial point of contact to booking in treatment sessions
- Contacting customers by email, telephone and dealing with all inquiries
- Prospecting, following up leads and referrals into our services
- Liaising with the finance department to request invoices
- Liaising with the clinical team to discuss capacity and demand
- Processing any changes, cancellations and short notice cancellations
- Promoting and marketing our services
- Co-ordinating and liaising with course attendees
- Co-ordinating the printing and delivery of all training materials in a timely and cost-effective manner
- Managing and recording all costs incurred and ensuring each course is within budget
- Building and maintaining strong working relationships with course attendees and trainers
- Using a CRM system to keep updated details of our clients and course attendees
- Working with our Operations Manager to develop our IT systems, processes and CRM system to make continual improvements
- Supporting our Operations Manager and senior management team with information regarding our services, including sales information and forecasted demand
- Complying with the requirements of GDPR, Access to Health Records Act and legislation issued in relation to confidential data
- Providing cover in the reception area if required and providing refreshments in the kitchens if required
- Working as a team to assist colleagues in providing cover for work if required

About You 

To join us as an Operations Co-ordinator, you’ll need: 

- Excellent customer care skills, gained by working with customers over the telephone and face to face 
- Strong administration skills 
- At a minimum, GCSEs (or equivalent) at grade C or above in Maths and English
- At least two years’ experience of working in sales or administration
- Knowledge of marketing, sales and fundraising
- Strong IT skills including data-inputting skills, Microsoft Excel and experience of CRM systems
- The ability to empathise with families that have children with disabilities
- A positive attitude and strong team working skills

Previous healthcare experience would be beneficial to your application, but this isn’t essential. Experience of social media and web development would be an advantage. 

Other organisations may call this role Customer Care Executive, Customer Care Representative, Customer Services Executive, Customer Services Representative, or Services Co-ordinator. 

The Bobath Centre for Children with Cerebral Palsy are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you think you could make a difference as our Customer Service Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 9:00 – 17:00, Monday – Friday, full time, 37.5 hours per week with unpaid lunch break. A DBS check may be required.

Want to use your skills in data processing and exceptional attention to detail to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as Supporter Operations Assistant to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2018 Great Place to Work® award-winning organisation.

The Supplier Partnerships and Operations team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement, in order to meet our ambitious targets.

This is a full-time, permanent position.

In this role, you will take responsibility for postal supporter communications and donations received, to open, batch and process donations securely and process other types of communications onto the CRM system.

You'll also:
* Take responsibility for the accuracy of data added manually on Microsoft Dynamics CRM, ensuring the database is kept clean and up-to-date.

* Responsibility for the weekly BACs income process.

* Set up and amend Direct Debits and standing orders on the CRM.

* Ensure WaterAid complies and maximises return from the Gift Aid Scheme, through validating Gift Aid declarations and calculating Gift
Aid values and to take responsibility for the capture of sponsorship and community groups' Gift Aid.

* Develop and maintain effective working relationships with other departments, ensuring an integrated approach, mutual learning and effective use of resources.

To be successful, you'll need:

• High attention to detail, with the ability to work methodically to ensure minimal errors and to problem solve should errors arise.
• Good IT skills (use of Microsoft products) with the ability to input data quickly and with a continuously high level of accuracy.
• Have the ability to use initiative to find better ways of working, document and communicate ideas effectively

To see the full job pack, please click "Apply."

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close one minute before midnight on 5th March. Availability for interview is required week commencing the 16th of March.

Salary: £22,100 with excellent benefits.

Other Information
WaterAid benefits include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
• Sabbaticals
• Volunteer Day

WaterAid is currently located at Durham Street, Vauxhall. However, we will be leaving our current location in the summer of 2020 (likely to be June/July 2020) and moving to 20 Canada Square, Canary Wharf. Therefore the London Office location and contract base, if you are successfully offered the role, will change. This will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post.? In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely serious. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us.

A small professional membership body based in central London is seeking a Head of Technology & Data for a full-time, permanent role as part of an organisational restructure.

The organisation has around 40 staff and 18,000 members.

The role does not line manage any staff, but is a wide ranging role covering hands-on IT infrastructure, IT strategy and managing everything relating to the organisation’s CRM and databases.

The position involves leading the strategic development and ongoing maintenance of technical infrastructure, systems and services, including their website and CRM. You will also be responsible for key technical projects, including the implementation of a new CRM system which is due to launch in 2021.

You’ll report into the Membership and Commercial Director and work closely with teams across the business, ensuring that you are engaged with the needs of each team and using your strong technical and communications skills to either solve problems in house or through the relationships you have with our various partners and suppliers.

You will be aware and engaged with technical developments in the wider market and will proactively explore new opportunities so they can maximise resources to ensure they have the technical infrastructure in place to meet needs now and in the future.

As well as being an expert in technology you will also be someone that colleagues can turn to for guidance on data governance and how to maximise the capabilities of systems to improve our data strategy and membership engagement.

It is important that applicants not only have strong IT infrastructure skills, but have demonstrable experience with implementing and maintaining CRMs and databases.

Key duties:

-Managing and developing Infrastructure, systems & services, including (but not limited to); Servers, Networking, Connectivity, End User Devices, Printing & Imaging, Voice, Meeting Room Equipment, Mobile Phones, Website and Local Applications / Databases (CRM system, accounting software, etc). Either hands on, or through management of our supplier of digital / support services

-Data governance and best practice, including; compliance with the Data Protection Act 2018, robust backup and resilience processes and strong digital security (perimeter and end user device).

-Managing all technology projects (eg new CRM roll out)

-Overseeing day-to-day operations of current CRM (Including supporting staff with technical issues and liaising with CRM supplier)

Requirements:

-A comprehensive understanding of the wider technology landscape/ market, and ability to advise senior management on what is required to maximise effectiveness

-Experience of strategic development of technology infrastructure

-Experience of administering Microsoft enterprise infrastructure including, but not limited to; Windows Server, Active Directory, Office 365, Windows Clients, etc.

-Confident working with networking infrastructure and security, particularly switching and firewalls.

-Proven experience of working with CRMs and integrated email marketing

-Proven project management skills and application of methodologies

-Experience of Microsoft Dynamics is desirable

Starting salary is circa £51,000 plus benefits, with the chance to increase salary as you progress in the role.

Closing date: Wednesday 4th March

Interviews: Tuesday 10th March

Please send your CV for immediate consideration.

Demelza provides specialist care and emotional support for children and young people with terminal conditions and their loved ones, across Kent, East Sussex and South East London.

Every role at Demelza contributes and impacts on our ability to support each child, young person and their family achieve the best possible life, whatever their challenges.

We seek a dynamic individual to join our operations function within the Fundraising and Marketing team. This is a new role to provide essential administrative support to the team, in areas such as project management, financial administration and reporting.

You will have experience in an operations and/or administration role, providing support on key tasks and projects for multiple stakeholders and colleagues. You will be a proficient organiser, able to re-prioritise a changing workload, as well as an excellent attention to detail and high level of accuracy.

You will be able to demonstrate excellent communication skills, and be a highly motivated team player.

Proven experience of project management, and the ability to identify, understand, resolve and learn from problems, is desirable.

Apply now to join #TeamDemelza and be part of our passion and dedication to be there when we are needed the most.

Closing Date – Thursday 12th March 2020

Interview Date – Monday 23rd March 2020

We’re looking for a keen and engaging individual who wants to develop their career in sales or customer management, to join our dynamic team as a Sales Executive.

The Christian Conference Trust is a leading provider of residential ministry, serving hundreds of churches and Christian organisations across the UK at three stunning venues. We’re in the top 2% of UK charities.

Key responsibilities:

• Ensuring all email or web-based enquiries are dealt with efficiently and in a tailored and professional manner
• Ensuring all telephone calls are responded to efficiently and in a tailored and professional manner
• Converting enquiries into firm bookings by quality follow-up and negotiation to close sales
• Arranging and undertaking client tours, as a key part of the sales process
• Liaising with each centre operations team about potential bookings
• Assisting with targeted marketing campaigns with potential customers
• Providing support for ‘win-back’ campaigns that confidently re-position CCT with lapsed groups
• Representing CCT at exhibitions and events
• Training customers on the use of the Event Manager tool

Person specification:

• Excellent communicator, by email, phone and in person
• Able to effectively engage others
• Positive and enthusiastic attitude
• Highly organised and efficient
• Ability to work under pressure with good IT skills - competent with Microsoft Office

The successful candidate will need to have experience in a sales, customer-facing or customer service role.  They will also have maths and English at GSCE grade 4/C or equivalent and be able to travel to and stay overnight at other centres occasionally, as well as exhibitions as required.  As part of the role, the Sales Executive will need to be comfortable maintaining CCT’s core charitable values and Christian ethos.

If this sounds like a role that you believe you can put your skills and engaging personality to great use in, then we would love to hear from you.   Please provide a supporting letter along with your application.

Applications will be reviewed upon submission.

Please note that your application and the data your provide with it will be viewed and processed by both CCT and our HR consultancy firm, Integra HR Ltd.

Demelza provides specialist care and emotional support for children and young people with terminal conditions and their loved ones, across Kent, East Sussex and South East London.

Every role at Demelza contributes and impacts on our ability to support each child, young person and their family achieve the best possible life, whatever their challenges.

We seek a dynamic individual to join the Fundraising and Marketing team as the Supporter Relations and Data Executive. You will not only be an individual with the desire to deliver and provide exceptional levels of customer service, but also have the ability to ensure that our data is consistent and of a high quality, through the development and delivery of processes and training.

You will have proven experience of working with a database to accurately record information, as well as produce reports and analysis. You will be an excellent communicator with demonstrable experience of building good relationships and also delivering training. Excellent IT skills and use of Microsoft Office programmes is essential.

Experience of working in a customer service environment is essential for this role. Previous experience of working with Raisers Edge NXT is desirable.

Apply now to join #TeamDemelza and be part of our passion and dedication to be there when we are needed the most.

Closing Date – Tuesday 10th March 2020

Interview Date – Thursday 19th March 2020

For more information and to apply for this role, please visit our website.

Enhanced DBS Disclosure check may be undertaken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. To see how we process your data, please visit our website and view our Recruitment Privacy Notice.