48 Crm operations executive jobs

We are looking for a part-time Membership Officer, who will be working alongside our existing part-time Membership Officer. Together, you will lead on administrative support of our membership functions. Reporting to our Operations Manager, the post holder will be responsible for the administrative functions that support the smooth running and ongoing success of the organisation around membership. This role will work Tuesdays, Thursdays and Fridays and will work one day a week in our office in Archway, London (Tuesdays).

This is an interesting and varied role that acts as a first 'point of contact’ for the people we work with (such as Member Institutions, Registrants and queries from members of the public), as well as managing the administrative aspect of memberships, such as setting up new Registrants on our CRM system. The role also involves longer term project work such as overseeing the CPD audit and improving and growing membership processes.

We are looking for a committed and highly motivated individual with previous similar experience who is keen to join our small and friendly team. It’s important to us that the successful candidate will be in post for a substantial period. Occasionally this role would be asked to support at evening committee meetings or on Saturdays.

If you think you may have the relevant skills and experience, we look forward to hearing from you.

We are looking for more than an accountant!

Place Matters is a small, entrepreneurial charity punching above its weight.Yes you need be a qualified accountant who will “do” as well as “oversee” but we want you to also be part of our mission to enable community-led, place-based change to thrive. You will provide strategic and practical leadership across finance, organisational operations, risk, governance and compliance. We want you to contribute beyond your functional portfolio - support organisational strategy, planning, culture, partnerships and fundraising and translate Place Matters’ ambitions into deliverable and financially sustainable plans.

Please apply if you are someone colleagues and Trustees can trust to make sound decisions and if you are a team player - confident and with strong opinions, but low ego and collegiate. You need to have the ability to work at speed through ambiguity and uncertainty, remain calm under pressure, and stay solutions focused.

We'll conduct interviews on 22 and 23 October 2026.

We’re looking for highly organised, proactive and resilient Executive Assistant & Office Manager to provide exceptional support to our CEO and Senior Management Team and help ensure the smooth running of our Reception and Administrative Office.

This is a varied and pivotal role at the heart of a small, retirement community on a beautiful 13-acre site in South-East London (Kent/Surrey border).  You will manage the CEO’s diary and inbox, prepare papers and correspondence, support the Senior Management Team, coordinate key organisational projects, and personally deliver day-to-day office administration, including covering reception.

This role would suit an individual who thrives in a varied environment, is confident managing multiple priorities, and is willing to take a practical, hands-on approach - no two days are the same. You will anticipate needs, help drive priorities forward, and play a key role in enabling the CEO, Senior Management Team and central officer to operate effectively.

The role

• Provide proactive executive support to the CEO, including diary and inbox management, briefing preparation, correspondence and research.
• Coordinate and service Senior Management Team meetings, ensuring agendas, papers, notes and actions are well managed.
• Project manage key organisational initiatives, including policy reviews, compliance-related projects and organisational documents.
• Oversee the efficient running of the office, including reception, office systems, supplies, meeting rooms and administrative procedures.
• Support resident services administration.
• Maintain accurate records, support reporting and act as a confident user of office and CRM systems.

About you

You will have a track record of supporting senior leaders, excellent organisational skills and the confidence to manage competing priorities with discretion and sound judgement. You will be a clear communicator with a high standard of written English and strong Microsoft 365 skills.

It is important that you enjoy working in a hands-on role in a varied customer facing environment.

Further details can be found in the job description and person specification

Working as part of the operations team, the you will help maintain the systems, processes and practical foundations 
that enable the organisation to function effectively. This includes supporting people operations and HR administration, 
leading on governance and advisory meeting administration, acting as the first point of contact for IT queries, and helping 
FEA’s events run smoothly.

Acting as a trusted point of support for colleagues, you will help create a responsive and well-organised 
working environment where staff, trustees and members feel enabled to do their best work. The role requires exceptional 
organisation, sound judgement and a genuine pride in quality. By ensuring that the practical aspects of the organisation 
run reliably and well, you will help create the conditions that allow the Fair Education Alliance to deliver its 
mission and drive progress towards a fairer education system.

The Woodland Trust is looking for a Supporter Journey Executive to provide technical support, deliver and optimise supporter journeys.

The Role:
•    Build, configure and deploy supporter journeys using Dynamics 365/CRM tools.
•    Support set up and refinement of triggers, workflows and conditional text.
•    Troubleshoot any journey issues and provide resolutions to operational blockers.
•    Design and execute journey tests including A/B testing, segment testing and trigger testing.
•    Identify opportunities to simplify or improve processes within the system and provide practical support and advice to internal users.
•    Ensure accuracy, consistency and timely delivery throughout your workload.
•    This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required once a month on average. 
•    This is a fixed term contract for 9 months.

The Candidate:
•    Experience building and delivering supporter/customer journeys or campaigns.
•    Strong collaboration skills with the ability to communicate effectively with internal and external stakeholders.
•    Knowledge of marketing automation and customer lifecycle journeys.
•    Experience conducting A/B testing and optimisation. 
•    Experience working with CRM systems such as Microsoft Dynamics 365.
•    Strong prioritisation skills with the ability to manage multiple deadlines.
•    Knowledge of data selection, segmentation and marketing operations.

Benefits and Wellbeing:
Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension 
•    Life Assurance
•    Flexible and hybrid working options (7am - 7pm)
•    Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
•    Buy and sell holiday scheme
•    Enhanced parental pay
•    Employee assistance programme

To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion:
To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 

Application information and advice: 
For fairness we keep our candidates’ personal details hidden from the hiring managers, and CVs are redacted until after shortlisting is complete. Make sure that your personal statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply now:
If you're ready to make a difference and grow with us, apply today. We might close advertising early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in progress, we will email you prior to closing to give you time to complete. 

Interviews will take place via Microsoft Teams on the 14th October 2026.

We are seeking an experienced Operations Manager who can balance strategic vision with hands-on execution.  As a member of our leadership team they will work cross-functionally, colaborating with other key members of the team.  They will provide operational excellence by mapping workflows, and use their data skills to provide insights to refine and support service delivery and demonstrate impact.  This is a strategic and hands on role.  Ultimately, the ideal candidate is a problem-solver who can elevate the charity's reputation, nurture community relationships, and translate high-level strategy into practical, impactful operations.

To apply for this role:

Please provide your CV (maximum 2 pages) and supporting statement detailing how you meet the requirements of the role - providing clear examples of experience, skills and knowledge (no more than 1 page).

We’re keen to understand your individual experience and voice, so please write your supporting statement without the use of AI-generated content

About the Role: 

The Operations Manager is a senior leadership role, responsible for overseeing the operational effectiveness of the organisation. You will ensure our team has the tools, systems and support they need to deliver life-changing services to families.  The role is also pivotal in shaping how we measure and demonstrate the impact of our work.  This is a strategic and hands-on leadership role at the heart of a growing, values-driven organisation.  Demonstrable operations experience is essential.

Reports to: 

Managing Director 

Responsible for:

Business Support Administrator

Data Consultant

Key Responsibilities: 

Leadership 

As a member of the Senior Management Team, you will work collaboratively with the Managing Director and other senior leaders to:

• Build strong relationships with counterparts within the Home-Start London network and at Home-Start UK.

• Contribute to strategic planning and collaborate with external advisors on specialist projects as required.

• Deliver against the organisational priorities and objectives as defined in the business plan.

• Develop our services and ways of working to ensure the charity’s long term sustainability. 

• Support the team to work efficiently and effectively - according to the strategy policies and commitments we have signed up to.

• Work closely with the Family Services Manager, to ensure our data needs are aligned with our Impact Measurements.

Operations 

• Oversee the implementation and development of operational policies and procedures, including GDPR and H&S, ensuring compliance.

• Manage the operations budget and ensure efficient use of resources.

• Maintain and streamline administrative systems (eg: Google drive, Google Forms, Charity Log, telephony/communications systems).

• Lead key operational projects and oversee all office administration, tech support and premises management.

• Lead on end to end project management of HSUK Quality Assurance requirements as well as our National Data requirement.

• Manage data collection and evaluation across multiple platforms including Charity Log.  This includes project managing and supporting delivery of our Annual Data review.

• Support governance processes and liaise with the Board of Trustees when required.

Impact and Evaluation

• Lead the organisation’s impact delivery, through supporting data collection and evaluation across multiple platforms including Charity Log.

• Work with the Family Services Manager to ensure outcomes of family experiences inform service design and delivery.

• Produce tailored reports and insights to inform funding applications, Impact Reports and Trustee Reports as required.

• Collaborate on funding applications with the CEO and Communications Manager.

• Champion the voices of children and families, using data to support storytelling to demonstrate real-life impact.

Team Management

• Line manage the Operations Team (Business support Administrator, Database Consultant).

• Provide direction to the Business Support Administrator to enable effective and efficient day to day running of the organisation. 

• Manage team in accordance with the Home-Start Wandsworth procedures, policies and values. 

• Support effective management of any non home-visiting Volunteers supporting the organisation’s work . 

Essential skills and experience:

• Strategic thinker with the ability to manage multiple projects and priorities

• Proven experience in operations management, ideally in a charity/not for profit setting

• Strong knowledge of service evaluation and data analysis

• Skilled in communicating complex information clearly and accessibly

• IT confident and adaptable to new systems and tools (Charity Log, Monday CRM, Slack etc)

• Experience of leadership / managing a small team

• Excellent written and verbal communication. 

• Excellent organisational and project management skills. 

• Working knowledge of GDPR legislation and implementation of associated policy

• Experience of Board level reporting against objectives and/or data led reporting.

• Curious and passionate about using data to tell compelling stories of impact

• Project management expertise

• Understanding of local community needs and services

Help strengthen the organisation behind the UK’s professional voice and trade union for midwives and maternity support workers.

Location: Hybrid, with travel to London and across the UK as required
Applications close: 9 a.m. Monday 12th October 2026

Who we are

The Royal College of Midwives (RCM) is the membership organisation, professional association and trade union for midwives and maternity support workers across the UK.

We support our members throughout their careers, from education and training through to the day they leave the profession. Our work is guided by members and focused on improving their working lives, amplifying their voices and building our midwifery community.

The RCM plays an important role in maternity services, workforce issues, professional leadership, campaigning and public policy. Our members need an organisation that is influential, responsive and trusted, with the systems, insight and confidence to support them well.

About the role

The Chief Operating Officer will help the RCM turn its strategy into disciplined, inclusive and member-focused delivery.

Working closely with the Chief Executive, Board, Executive Team and colleagues across the four nations, you will strengthen the business engine behind the RCM’s purpose. This includes financial planning, governance, risk, compliance, digital, data, CRM, operational performance, supplier management and organisational improvement.

The role comes at an important stage in the RCM’s development. We have made significant progress in working as One RCM, bringing together our professional association, trade union, membership and business functions around a shared commitment to members. The next COO will build on that work by improving financial grip, strengthening data and insight, developing clearer systems and helping teams work with greater confidence and accountability.

What we are looking for

You will bring significant senior leadership experience in a broad organisational role, such as COO, Deputy CEO, Chief Executive, Director of Corporate Services, Director of Resources or a comparable position.

You will understand how to build strong business infrastructure, improve systems and lead change through people. An accounting qualification is not required; however, you will have experience delivering strategic financial management. Importantly, we need someone confident with governance and risk, who is interested in how data, CRM and insight can improve member experience and decision-making.

You do not need to have worked in an organisation exactly like the RCM. Experience in a membership organisation, professional body, trade union, charity or values-led organisation would be helpful, but we are also interested in leaders from other settings who bring the judgement, curiosity and humility to understand our distinctive role.

If you connect with the RCM’s purpose and can help strengthen the organisation that supports midwives and maternity support workers across the UK, we would be pleased to hear from you.

Please click on the link to be redirected to the Peridot Partners website, where you can find full details of the role and how to apply.

Applications for this role close at 9 a.m. Monday 12th October 2026.

The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.

This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.

About The Music Works

The Music Works is a Gloucestershire charity that transforms young lives through music. We’re specialists in working with young people (age 8-30) in challenging circumstances to help them reach their full potential in music, in learning and in life. We work with over 3,000 young people a year in schools and our four community studios in Gloucester, and the Forest of Dean. Our approach is youth-led, with young people involved at every stage of planning and delivery.

About the Role

This is a significant and genuinely distinctive opportunity. We are creating this fixed-term Strategic Operations Director role to help us become a more efficient, data-informed and strategically agile organisation.

The role requires focused, dedicated leadership. It will suit someone who is energised by complexity, motivated by the prospect of building something that outlasts their tenure, and who finds genuine satisfaction in creating order, clarity and capability from the ground up. You’ll have a keen eye for detail and a genuine love of building systems and processes that make everyone else’s work easier.

At the same time, you’ll understand the importance of collaboration and openness and will be able to work flexibly, creatively and sensitively to deliver best practice within The Music Works unique context and culture.

For the full Job Description and to apply please visit our website. 

We Are Survivors is a survivor-focused voluntary sector organisation that aims to create and facilitate safe spaces for male (including trans and non-binary individuals) survivors of sexual harms across Greater Manchester, providing access to quality-assured support. Our work is focused on developing ways for individuals to empower themselves to work through personal and sometimes painful issues, guided and supported by our trauma-informed team, following the trauma and recovery model.

Our vision is to have “A society where NO male survivor is left behind”

We are looking for an Executive Assistant who can work closely with our CEO and help them make the best use of their time, relationships and influence.

At the heart of this role is our ambition that no male survivor is left behind. You will support the CEO to keep that ambition visible in their day-to-day work, helping them stay focused on the conversations and opportunities that can create meaningful change for male survivors.

This is more than an administrative role. You will help the CEO manage their priorities and prepare for important meetings. You will keep track of commitments, follow up on agreed actions, and ensure the right information is available when needed. There will be times when plans change quickly, so you will need to be comfortable using your judgement and adapting your approach.

You will also help We Are Survivors engage and influence at the local, regional, and national levels. This could involve supporting contact with commissioners or government departments, preparing briefings for meetings, coordinating events and helping the CEO maintain strong relationships across the sector. Your work will help ensure that the experiences of male survivors are heard in the places where decisions are made.

As someone working closely with the CEO, you will often be a first point of contact for people inside and outside the organisation. You will need to be approachable while understanding the importance of confidentiality. You should feel confident managing sensitive information and recognising when something needs the CEO’s immediate attention.

We are looking for someone who is organised and able to take initiative. You will share our commitment to male survivors and understand the difference that thoughtful executive support can make. You do not need to know everything from day one, but you should be curious about our work and motivated by the opportunity to help We Are Survivors extend its reach and impact.

The Talent Set is delighted to be partnering with Mencap to recruit a new Head of Fundraising Strategy & Operations. This is a rare opportunity to join one of the UK's leading disability charities at a pivotal moment of investment and renewed ambition. 

Head of Fundraising Strategy & Operations
Salary: £65,000 - £70,000 dependent on experience
Location: Hybrid (London HQ)

Mencap is seeking an exceptional fundraising operations and strategy leader to join the organisation as Head of Fundraising Strategy & Operations. This is a newly created and highly influential role at the centre of Mencap's fundraising transformation journey. Reporting directly to the Executive Director, Fundraising, the successful candidate will act as a key strategic partner, helping to build the systems, processes, insight and infrastructure required to support sustainable fundraising growth.

This role will shape the future of fundraising strategy and operations at Mencap. Working across a directorate with clear ambition for growth, you will lead the planning, performance, insight, systems and case for support activity that helps their fundraising teams work with clarity, consistency and confidence.

Mencap’s fundraising teams need strong foundations to build trusted relationships, grow income and deliver lasting impact for people with a learning disability and their families. You will work closely with senior fundraising leaders and colleagues across Mencap to turn the ambition of Mencap 2030 into joined-up plans, strengthen reporting and forecasting, and improve how data, systems and evidence are used to support decision making.

We are looking for a confident fundraising strategy and operations leader who combines strategic thinking with strong planning, reporting, systems and stakeholder management experience. You will be able to bring structure to complex work, improve ways of working and support sustainable fundraising growth across the directorate.

You will directly lead key roles across fundraising operations, case for support, stewardship and strategy, creating the leadership, confidence, systems and ways of working needed for fundraising strategy and operations to support growth. This role is for someone who can connect strategy with delivery, build the conditions for teams to succeed and help the directorate scale income and deliver lasting impact.

Over the last year Mencap has made significant investment in fundraising capability, including the implementation of Salesforce. As the organisation enters the next phase of its development, the focus is shifting from implementation towards optimisation, embedding best practice, building capability and creating a more strategic, data-led fundraising culture. This role will be instrumental in helping Mencap realise the full value of that investment.

This is not a traditional fundraising role. Rather than leading frontline income generation, the Head of Fundraising Strategy & Operations will be responsible for building the engine that enables fundraising success. You will identify risks, strengthen processes, improve ways of working and create the conditions that allow fundraising teams to perform at their best.

This is a highly collaborative leadership role requiring strong relationship-building skills, excellent project management capability and the ability to influence across organisational boundaries. The successful candidate will act as a trusted advisor to the Executive Director, helping to drive continuous improvement across the fundraising function and supporting the wider transformation agenda.

Potential Early Objectives / Success Measures

• Develop and embed a clear fundraising planning cycle aligned to Mencap 2030.
• Establish reliable operational reporting, forecasting, budget oversight and KPI routines across the Fundraising Directorate.
• Strengthen use of data, insight and Salesforce to support decision-making, performance management and continuous improvement.
• Review fundraising systems, data and compliance practices, including GDPR, Gift Aid and Fundraising Regulator requirements.
• Develop a clear case for support and stewardship approach that can be used consistently across fundraising activity.
• Build capability, confidence and clear accountabilities across fundraising operations, case for support, stewardship and strategy roles.

The successful candidate will be able to demonstrate:

• Significant experience leading fundraising operations, strategy, planning, insight or performance functions.
• Strong understanding of fundraising processes, systems and best practice across multiple income streams.
• Experience managing CRM platforms and driving organisational adoption of data and technology solutions.
• Excellent project management skills, with the ability to balance multiple priorities and deliver complex initiatives.
• Experience developing performance frameworks, reporting systems, KPIs and management information.
• Strong analytical capabilities, with the ability to translate data into actionable insight and strategic recommendations.
• Experience building operational infrastructure and supporting fundraising growth or transformation programmes.
• Outstanding stakeholder management skills, with the ability to influence and collaborate across departments and seniority levels.
• Proven people leadership experience, with a track record of developing capability and building high-performing teams.
• A strategic mindset combined with strong operational delivery skills and attention to detail.
• A commitment to continuous improvement, innovation and fundraising excellence.

Above all, we are looking for a collaborative and solutions-focused leader who is passionate about fundraising excellence. This is a unique opportunity to help shape the future of fundraising at Mencap by building the systems, insight and operational foundations that will support long-term sustainable growth and enable greater impact for people with a learning disability and their families.

How to Apply
The deadline for applications is Friday 2nd October with 1st stage interviews to take place w/c 12th October. To apply, please submit your CV demonstrating your suitability for this role via our website using the apply now button.
If you have any initial questions before applying, please get in touch. We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set is committed to creating an inclusive workplace and welcomes applications from all backgrounds. We actively encourage applications from people with diverse experiences and are happy to discuss any reasonable adjustments required throughout the recruitment process.

Head of Finance and Operations

We are seeking an experienced finance and operations professional to provide strategic leadership within a growing environmental charity.

Salary: £60,000 FTE, £48,000 actual
Location: Home-based, UK, with some travel to London and occasional UK travel
Hours: 28 hours per week, four days
Contract: Permanent
Closing date: 23:59, Sunday 4 October

Interviews: First round on 13 & 14 October; Second round 16 October

About the role

This is a broad and influential senior leadership role covering finance, governance, operations, people and organisational development.

Working closely with the Executive Director, Senior Leadership Team and Board of Trustees, you will ensure the charity has the financial insight, effective systems and strong infrastructure needed to deliver its ambitions. You will also deputise for the Executive Director occasionally and provide line management for support functions.

Key responsibilities include:

• Leading financial operations, controls, budgeting, cash flow forecasting and management reporting
• Producing statutory accounts and managing the annual audit
• Monitoring restricted, designated and unrestricted funds
• Supporting the Board and Finance Committee with clear reporting, papers and effective governance
• Overseeing organisational risk, compliance, data protection, cyber security, insurance and business continuity
• Improving HR, IT, CRM, digital and operational systems
• Leading the responsible adoption of digital tools, automation and AI
• Coordinating organisational workplans and monitoring delivery against strategic priorities
• Overseeing recruitment, onboarding, employment processes and staff development
• Supporting an inclusive, collaborative and high-performing remote working culture

About you

You will be a qualified ACA, ACCA, CIMA or AAT accountant with at least seven years’ experience in finance and operations management, ideally within a charity or similarly values-led organisation.

You will also bring:

• Experience across HR, IT, risk, data protection and health and safety
• Strong financial planning, reporting and analytical skills
• Knowledge of accounting software, spreadsheets and CRM systems
• Experience managing and developing people
• Strategic thinking and proven project management skills
• Confidence working with trustees and producing board-level reports
• An understanding of how organisational systems support small, remote teams
• Excellent interpersonal skills and a collaborative, self-directed approach

Knowledge of charity governance, philanthropy, Salesforce, Xero or digital transformation would be advantageous. An interest in environmental issues and improving the planet for future generations is also welcomed.

About the organisation

You will join a UK environmental charity working to strengthen philanthropy and increase its impact in response to the climate and nature emergency.

The organisation supports a significant network of funders, advisers and fundraisers by sharing research and expertise, building relationships and encouraging greater investment in environmental causes.

It is a fully remote organisation with a culture founded on kindness, trust, inclusion and mutual respect. Benefits include flexible working, a 7% employer pension contribution, learning and development opportunities, and additional discretionary closure between Christmas and New Year.

Applications are encouraged from people who may not meet every element of the person specification. Adjustments can be made to support an accessible and inclusive recruitment process.

Other roles you may have experience of could include; Finance Director, Director of Finance and Operations, Head of Finance, Head of Operations, Chief Operating Officer, Charity Finance Director, Head of Resources or Director of Resources.

Please note this role is advertised by the recruitment agency acting for the client, NFP People.

Rural Refugee Network (RRN) is a small local charity in East Hampshire, Havant and Portsmouth, working alongside refugees and people seeking asylum through the work of six board members, thirty operational volunteers, one part-time permanent employee and a small bank of project staff and contractors. The charity is widely recognised by stakeholders and the local community for sensitively and effectively addressing the many challenges people arriving in the UK face as they strive to resettle and thrive in our community.

RRN is seeking an experienced Head of Operations to lead its support for refugees and people seeking asylum. This is an exciting opportunity to lead a small charity through a period of significant change, with overall operational responsibility for the charity, including partnerships, funding, coordination of delivery, safeguarding and compliance. 

Working directly with a range of stakeholders and beneficiaries, the ideal candidate for this complex and high trust role will be self-reliant, adaptable, and able to engage and influence through excellent face-to-face and online communication skills. This is a genuinely flexible role, with significant autonomy over when and where work is undertaken. There will be regular opportunities for in-person team management and relationship-building, alongside substantial flexibility in how the wider working week is structured and where work is carried out. We are looking for someone who is confident working independently, manages their own time effectively and values the trust and responsibility that come with this level of autonomy.

A candidate who is energised by working flexibly and sensitively with a small team will thrive in this role, which offers the opportunity to make a direct and meaningful impact on people’s lives.

Experience in the refugee sector is desirable.

Deadline: 5pm Monday 21 September

To apply, please send your CV and a supporting statement of not more than 2 sides, explaining your motivation, reflecting on how you would approach being RRN’s only core employed leader, and demonstrating your fit against the specification below. Please use the email subject heading “Head of Operations Application”. Unfortunately, we are unable to respond to all applications.

Job Description

Title: Rural Refugee Network Head of Operations

Reports to:  Board of Trustees

Hours:  Part-time (0.5 FTE, negotiable). Permanent contract.

Salary range: £40,000 - £45,000 FTE depending on experience.

Benefits: 25 days plus bank holidays (pro rata to hours agreed). 3% employer pension contribution.

Location and expectations: Flexible hybrid working with frequent travel to projects, events and stakeholder meetings in Portsmouth, Havant, Petersfield and the wider Hampshire area. Occasional evening and weekend in-person working required.

Purpose: To lead the day-to-day operation, development and sustainability of Rural Refugee Network, working with trustees, volunteers, funders and partner organisations to ensure refugees and asylum seekers receive practical support and RRN maintains compliance and operational sustainability.

About the role:. 

In this small charity, the Head of Operations combines operational coordination, programme oversight, partnership development and income generation, with delivery shared across volunteers, trustees and contracted staff.The role offers a high degree of autonomy and flexibility, alongside the opportunity to shape how the organisation works and develops. It requires strong judgement in balancing opportunities, risks and priorities within limited capacity, and the confidence to work independently while bringing others with you.

RRN is volunteer-led, and the Head of Operations is the organisation’s only permanent employee, holding overall coordination and accountability for day-to-day operations. This is therefore a broad, high-trust role: rather than delivering everything directly, you will enable and coordinate others, working closely with trustees, volunteers and contractors who deliver significant elements of the activity you lead.

The role will suit someone who enjoys variety, autonomy and a flexible working pattern, and who is comfortable taking ownership while knowing when to collaborate, delegate or seek support.

Key responsibilities:

Leadership, coordination and partnerships

• Deliver agreed strategic objectives and support trustees in developing future priorities.

• Prepare quarterly Board reports.

• Coordinate relationships with statutory, voluntary and community partners.

• With the support of trustees, represent the charity in local forums, develop opportunities for collaboration and promote RRN in the local community.

Programme and volunteer coordination

• Provide oversight of funded and core programmes.

• Recruit, train and manage project staff (currently two youth workers) and contracted/sessional staff.

• Recruit, train, support and retain volunteers.

• Oversee referral pathways and access.

• Support volunteer-led communications activity including website, newsletters, social media, impact reports and case studies.

Income development and funding

• Write grant applications and manage reporting requirements (with volunteer/trustee input).

• Maintain and develop funding pipeline and actively develop new funding streams.

• Support relationship-building with donors and community supporters.

Finance and compliance 

• Monitor programme budgets, working with the Treasurer.

• Support trustees in governance, reporting and compliance responsibilities.

• Maintain organisational policies and procedures.

• Lead safeguarding practice and reporting, acting as Designated Safeguarding Lead and ensuring policies are implemented by staff, volunteers, and contractors.

• Maintain oversight of organisational risk, compliance with Charity Commission, data protection, employment requirements and insurance arrangements.

• Ensure appropriate administrative systems are in place and followed, including maintaining up-to-date records in the CRM, Lamplight.

PERSON SPECIFICATION

Essential

• Substantial experience managing programmes or services in the charity/social impact sector, including line management, budgeting and financial oversight, and grant compliance/reporting.

• Strong partnership-building and stakeholder engagement skills.

• Experience leading and recruiting volunteer teams. 

• Deep understanding of safeguarding and compliance and recent experience leading safeguarding practice and decision-making. Up to date on requirements and best practice.

• Ability to work independently, exercising sound judgement about what trustees need to know and when, and to prioritise effectively within limited capacity and competing demands.

• Excellent written and verbal communication skills, IT proficiency.

Desirable

• Experience working with refugees, asylum seekers or other vulnerable groups.

• Understanding of immigration, integration or resettlement issues.

• Successful fundraising and bid-writing experience. 

• Experience of local authority commissioning or grant funding.

• Comfort and experience in IT, data and/or CRMs.

RRN is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Appointment is subject to an enhanced DBS check, including a check of the relevant barred list, two satisfactory references, including your most recent employer, and safer recruitment practice including verification of employment history and a right to work check. RRN is unable to sponsor work visas, so applicants must already have the right to work in the UK.

OVERVIEW OF THE ROLE

The Fundraising Executive will provide essential operational support to the Fundraising Team, with primary responsibility for maintaining accurate, timely and useful information in our CRM system, Donorfy. The postholder will process and reconcile donations, maintain high-quality supporter records, coordinate prompt and personalised donor acknowledgements, and produce clear insights to support fundraising decisions across Helen Bamber Foundation and Asylum Aid.

We are looking for someone who is methodical, numerate and detail-focused, with the confidence to work across a CRM, banking and income records. They will combine excellent data discipline with warm donor care, helping colleagues use Donorfy consistently and sharing regular reports, trends and actionable insights with the Fundraising Team.

This is an excellent opportunity for someone looking to begin or develop a career in charity fundraising operations. We welcome applicants with transferable experience in database or CRM administration, finance processing, customer or supporter care, reporting, or a detailoriented administrative role.

HOW TO APPLY

The first stage is to complete on our online application form on our website by 10:00 am on Monday 28th Sep 2026. 

The website form will ask you to: 

• Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.
• Upload your current CV 
• Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

TIMELINE

Closing date: Monday 28th Sep 2026 at 10:00am 

Preliminary interviews (online): 6th Oct 2026

Final panel interviews (in person): 14th Oct 2026 

ELIGIBILITY 

Please note that the successful candidate must have the right to work in the UK (as a small charity we do 
not have the capacity to sponsor work visas).
(Full details available on the Job Description) 

ADJUSTMENTS 

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll 
always endeavour to be as accommodating as possible. If you require a different format of the application 
form, such as large print or Word format, or if you would like to discuss any specific requirements, please 
get in touch with us.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network , which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.