Crm operations executive jobs

The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience.

As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required.

This role is offered on a part-time basis 17.5 hours per week.

Key Responsibilities:

Donation processing

· Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and unsolicited gifts; ensure accurate coding of online fundraising pages.

· Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with Finance team where required.

· Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled.

· Ensuring ‘in aid of’ and gift acceptance policies are adhered to.

Supporter administration & compliance

· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and the Data Protection Act.

· Undertake a range of administrative duties including management of internal email enquiries; incoming post management; mailing order materials related to funeral collections, fundraising merchandise, and general health information; scanning, printing and archiving of documents.

· Ensure financial compliance activities such as refunds, income reversals and recoding are correctly administered; ensuring Salesforce CRM is updated with supporter details with a high level of integrity; ensure Gift Aid administration compliance such as recording of declarations, correct storage and compliance checks are undertaken. 

Knowledge, skills and experience needed:

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Experience of customer care or fundraising in the charity sector.

· Experience of handling queries and complaints in administrative role.

· Excellent written and spoken communication skills.

· Good level of skills in CRM/database management skills.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Ability to remain calm under pressure.

· Confident and engaging telephone manner.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £12,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the7th June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Job Title:                Front of Store Support Executive
 

Reporting To:        Customer Support Manager          
 

Salary Range:        up to £24, 479
 

Contract Type:       6 Months Fixed Term Contract      
 

Location:              Hybrid, Sheffield

Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Providing exceptional support to deliver the smooth operations of the Front of Store programme for Sainsburys, acting as key contact for dealing with charity enquiries on FOS recruitment and issue management, through strong communication and problem-solving skills, to provide timely resolutions.

Duties & Responsibilities

•  Provision of high-quality information and support to charities accessing the FOS service, from recruitment, document capture and issue management. 
• Utilisation of the CRM system to maintain accurate and up-to-date records of FOS account information 
• Being the key point of contact for listening to, understanding and resolving charity complaints (FOS) within a timely and professional manner; and escalating where needed. 
• Work with internal teams to share key information, analyse performance, track trends, and proactively address key issues

Skills & Experience Required

Essential

• Previous experience working with food waste in either an academic or professional context
• Not-for-profit experience whether in employment or as a volunteer
• Experience of working in a customer service role
• Excellent communication skills both written and verbal
• User experience of CRM platforms (Salesforce)
• Proficient in the use of Microsoft Office tools
• Experience of using Power BI for reporting and analysis

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

This is an exciting role in a team dedicated to raising the bar of operational excellence at Stewardship. You will play a crucial role in bringing exceptional operational efficiency across various Stewardship platforms, enhancing customer satisfaction by providing Stewardship givers and partners with seamless, impactful services that bring our mission to life.

Through vital processes, checks and administration, you will be serving generous Christian givers and the highly impactful churches, mission workers and charities which they support. Your work will equip, encourage and support our givers and ministry partners to become faithful, active stewards – transforming hearts and helping hands to steward responsibly and faithfully all that they give and receive.

This is a fixed term role for 12 months to cover maternity leave.

Occupational Requirement (OR)
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
• Active membership of local church congregation.
• An understanding of the faith aspects of the work of Christian charities,
including the preparedness to pray with colleagues, where appropriate.

Operations Coordinator 

Location: Hybrid (London office and home) 

Contract: Permanent

Working pattern: Four–day working week (32hours)

Reporting to: Head of Operations & Strategy

Salary: £30,000

About Spinal Research 

Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.

The Role 

We’re looking for a proactive and highly organised Operations Coordinator to support the smooth running of the organisation. 

This is a varied role at the heart of a small charity, spanning governance, HR, finance and operations. You’ll work closely with the Head of Operations & Strategy and support colleagues across the organisation to ensure systems, processes and compliance run effectively. 

Key Responsibilities 

• Support board and governance processes, including meetings and record-keeping 

• Provide HR and finance administration, including recruitment coordination and invoice/expense processing 

• Help manage day-to-day operations, including office coordination, IT and suppliers 

• Act as Health & Safety Coordinator 

• Support data processes alongside the Data Manager 

• Contribute to cross-team projects and general organisational support 

About You 

• Experience in an administrative or operations role (charity or small organisation desirable) 

• Highly organised, detail-oriented and able to manage multiple priorities 

• Proactive, reliable and collaborative 

• Strong communication skills and discretion with confidential information 

• Comfortable working across a broad and varied remit 

Experience in HR, finance, governance or CRM systems is helpful but not essential. 

Working for Spinal Research 

We are a collaborative, mission-driven team committed to advancing research and improving outcomes for people living with spinal cord injury. We offer a supportive and inclusive culture, opportunities for connection and development, and a four-day working week to support wellbeing and flexibility. 

Ready to help us deliver life-changing impact?
Apply now to join Spinal Research and play a key role in our mission to cure paralysis.

Please send your CV and a cover letter outlining why you would like to work for Spinal Research, and why you would be a good fit for the role.

Job Title – Senior Delivery / Programme Operations Manager

Reports to – Director

Working Hours – Either full-time (37.5 hours per week) or part-time (minimum 22.5 hours per week / 0.6 of a full-time equivalent). If part-time, hours can be worked across 3 to 5 days depending on preference.

Location – London - Clapham / Hybrid working (minimum 33.3% - 40% of working time in the office depending on hours worked)

About Us

For over 30 years, The Money Charity has been the UK’s Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing.

We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people from all backgrounds across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.

We also work to promote Financial Wellbeing in the UK by working with the financial services industry to improve practices and outcomes for their consumers, and influencing policy-makers, media, industry and public attitudes.

We are a small, passionate team with a big reach and an open mind, committed to quality accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration. For more information about us, please visit our website.

About The Role

We’re looking for a Senior Delivery / Programme Operations Manager who thrives on delivering efficient and pragmatic processes, procedures and systems to support the impactful delivery of our growing suite of Financial Education and Wellbeing Workshops and Programmes. You will help us get stuff done! And deliver important functions and projects yourself.

As we grow the charity, it is ever more crucial that we break down silos and duplication between our two main delivery teams (Children & Young People and Adults). You will lead on reviewing and consolidating the two processes into one for the support functions of the programme delivery teams, initially progressing priority tasks identified for 2026 as part of our recent strategy refresh, and building a pipeline of future continuous improvement projects for 2027 and beyond.

This will be a vital new role bringing order and cohesion to the vital delivery support functions. You will own and champion key programme delivery-related functions in the charity, ensuring that they are fit for purpose and are understood and used throughout the charity. Reporting to one of the Directors, you will play a key role in bridging and where appropriate joining the two teams, whilst respecting and promoting their technical specialisms and differences.

Closing Date – 11:30pm, Monday 25 May 2026

Interviews – 1st round early June (virtually)

Please visit our website for the full job description including the key responsibilities, person specification and application details. Note that we are currently recruiting for two Senior Manager roles, and further information on the other role can be found on our website as well.

The Role

This is a unique opportunity to join Bemorefab Children's Cancer Charity at a genuinely exciting stage in our growth. Our core team is hands-on and close-knit, and the person who takes this role will have real influence over how the charity develops.

The primary purpose of the role is to grow and diversify our income, working towards an annual fundraising target of well over £300,000. You will lead on public and community fundraising, corporate partnerships, events, grant applications, digital giving, and donor stewardship, building systems and relationships that will sustain the charity for years to come.

We run high-profile events including our flagship Have Happy Days Gala, Corporate Golf Day, Santa Fun Run and race days. You will play a central role in coordinating these and developing new fundraising activity alongside them.

As the charity grows, this role will grow with it. You may take on line management of additional fundraising staff as the team expands, and you will play an active role in supporting and coordinating our volunteers.

In year one, we would want you to have built a strong corporate pipeline, established a working CRM and stewardship process, submitted a meaningful portfolio of grant applications, and contributed to events that raise the profile and income of the charity. We are looking for someone who can hit the ground running and help shape what comes next.

Key Responsibilities

Fundraising Strategy and Income Generation

• Develop and deliver a fundraising plan aligned with the charity's growth aims.

• Lead on community and public fundraising activity, including supporter-led fundraising, challenges, campaigns and events.

• Identify and cultivate new income opportunities across individual giving, regular giving and appeals.

• Develop and grow our online and digital fundraising presence, including donation campaigns, social media appeals and crowdfunding.

Corporate Partnerships

• Research, identify and approach prospective corporate partners.

• Develop tailored partnership proposals and stewardship plans.

• Maintain strong, positive relationships to encourage long-term support and explore matched giving, charity of the year and sponsorship opportunities.

Grants and Trusts

• Research and identify suitable grant and trust opportunities.

• Prepare, write and submit high-quality funding applications.

• Maintain a pipeline of upcoming deadlines and reporting requirements.

Events and Supporter Engagement

• Plan, coordinate and support fundraising events, including large-scale flagship events and community fundraising activity.

• Represent the charity at community events, networking opportunities and meetings.

• Engage, support and coordinate volunteers, fundraisers and ambassadors.

People and Team

• Work collaboratively with the CEO and Office and Development Manager to support strategic planning and organisational development.

• As the charity grows, provide line management to any additional fundraising staff who join the team.

• Contribute to wider charity activity, remaining flexible and adaptable as the role and charity evolve.

• Carry out any reasonable duties required to support the charity's growth and operations.

Data, CRM and Donor Stewardship

• Establish and manage a CRM system to track donors, supporters and income streams.

• Ensure all fundraising data is recorded accurately and in line with GDPR.

• Deliver high-quality, personalised stewardship to nurture long-term relationships and increase donor retention.

• Monitor income against targets and produce regular performance reports with insights and recommendations.

• Prepare fundraising reports for the CEO and Trustees as required.

About You

You will be someone who thrives in a role where you can build, shape and develop fundraising from the ground up. You will be proactive, self-driven and confident managing multiple income streams at once. You will care about the cause and be motivated by the idea that your work directly determines how many families we can reach and support.

Essential

• Strong relationship-building skills and a warm, confident communication style.

• Excellent written communication skills, particularly for proposals, pitches or cases for support.

• Highly organised with strong planning and data management abilities.

• Demonstrable experience generating income, securing partnerships or winning new business (charity fundraising, sales, business development or similar).

Desirable

• Experience working in a fundraising role within the charity sector.

• Experience working in a small or growing organisation.

• Experience implementing or managing a CRM system.

• Confidence with digital fundraising, social media campaigns or online giving platforms.

• Full driving licence or ability to travel occasionally as needed.

• Comfortable presenting to groups, partners and supporters.

Why Join Us?

Bemorefab CCC is a charity with big ambitions. We have a story that moves people, a community that rallies behind us, and a founding team that is deeply committed to making this work. Florence's Pride of Britain Award brought us national attention and demand for our services is growing fast. We want to ensure that we can help every child and family that needs our support.

This is a role where you will genuinely matter. The need for what we do is only increasing, and we are determined to grow to meet it. You will help shape how we do that, which families we can reach, and what this charity looks like in the years ahead. There is real space here for someone with ambition, creativity and heart.

• Be part of a growing charity with the potential to support every child and family that needs us.

• Work directly with the CEO and have real influence over strategy.

• A role that will grow with you, including the opportunity to lead and develop a team as the charity expands.

• Genuine space for professional development as the charity expands.

Good systems enable better care.

We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. And to do that well, we need someone who is passionate about people, data and systems. Great supporter care depends on accurate data. 

Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? 

This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, reporting and insight. You’ll play a key role in ensuring supporters receive excellent care and stewardship, while taking ownership of CRM data quality, reporting and continuous improvement across our systems. 

Reporting to the Fundraising Lead, you’ll support the development of our CRM, maintain high standards of data quality, producing clear reporting and insight, and help improve how we use data across the organisation. You’ll play a key role in future CRM developments. 

As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential.

We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to the work we do, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately.

This is a hybrid role across our Peterborough, Nottingham, Cambridge and Norwich offices, alongside home working. Wednesdays are a regular team day in Peterborough and are a key part of how we work together. We usually work in person around two days per week, with flexibility on the rest of the pattern. 

We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.

Help us strengthen how we use data to serve our mission. 
Help us empower churches to end homelessness in the UK. 

Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of talented researchers. We believe that family income should not be a barrier to the pursuit of excellence, and our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to thrive within world-leading postgraduate research.

Martingale’s flagship programme is the Martingale Postgraduate Scholarship, which supports students from low-socioeconomic backgrounds to pursue and excel in postgraduate degrees, by providing:

• A fully-funded Living Wage Scholarship to pursue a one-year Masters degree or a four-year PhD.
• All tuition fees and research expenses, including a tax-free stipend for living costs.
• Tailored support to apply for Martingale courses at our partner universities.
• Access to Martingale programmes, including leadership training and connections with top academic and industry professionals.
• Membership of a pioneering community of talented researchers.

In the three years since Martingale launched, we have supported over 100 Scholars to undertake postgraduate degrees across our ten partner universities and have committed over £7.7m in Scholarships. We are continuing to expand our offer, bringing on new partners each year.

As Operations Manager, you would ensure the smooth running of day-to-day operations and to lead special projects that tackle big organisational questions. Working closely with the Director of Operations, you will support the development and improvement of Martingale’s systems and processes. You will also have the opportunity to lead standalone projects that require structured problem-solving and strong judgement including preparing Martingale for spin out. You will bring clarity and traction across multiple workstreams, working closely with senior colleagues and external partners.

We are looking for a strategic thinker with a proactive approach to their work, who can identify and help resolve issues, and recognise opportunities. You will bring excellent organisational skills, strong attention to detail, a proactive mindset, and a strong alignment with Martingale’s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.

Martingale Foundation is incubated by Purposeful Ventures who provide operational and strategic support. The Operations Manager will be employed by Purposeful Ventures.

About Purposeful Ventures

Purposeful Ventures partners with social entrepreneurs and philanthropists to improve the education and well-being of young people from their earliest years.

We define and diagnose the issues affecting children and young people, analyse evidence and explore the most promising solutions. We then select, accelerate and, where we find a gap, incubate organisations which tackle those issues. We offer more than just funding to our charitable organisations. Our expertise, operational experience and networks enable us to deliver tailored, hands-on support with a relentless commitment to system change.

We are working with a wide range of organisations across the following portfolio areas to build and strengthen outstanding organisations that deliver systemic impact.

Key Responsibilities:

Special Projects

A significant and distinctive part of this role involves leading standalone analytical and operational projects that tackle substantive, open-ended questions. These will vary over time and will require intellectual curiosity, the ability to work with ambiguity, and the capacity to produce clear, high-quality outputs such as reports or proposals. Current and anticipated examples include: 

• Designing a model for calculating discounts or adjusted contribution rates for funders committing significant multi-year funding, balancing financial sustainability with funder relationship management.
• Preparing for spin-out: contributing to Martingale’s readiness for independence from Purposeful Ventures by scoping and delivering specific workstreams across governance, operations, finance, legal, and data.
• Leading other ad-hoc analytical or operational projects as they arise, including research into sector practice, policy analysis, or internal process design.

Operational infrastructure and continuous improvement

Liaise with colleagues across the organisation to understand business needs and issues, and develop and implement appropriate solutions to drive efficiency and impact, including: 

• Strengthening systems and processes: leading a structured review of Martingale’s operational infrastructure – including CRM, finance systems, HR processes, and information management – and implementing improvements that will support a larger, more complex organisation.
• Identify and codify operational processes and ways of working and proactively propose improvements where relevant, including ensuring that individual roles and responsibilities are clear.
• Manage cross-functional initiatives that require coordination across our departments.
• Identify and implement tools, technologies, and processes that can improve our ways of working.
• Lead exploratory projects, such as assessing how AI can be integrated into our work to enhance impact and efficiency.
• Provide project management support across different teams to drive key organisational goals.
• Manage the rollout of new processes and tools, supporting colleagues to adopt changes effectively.

Generalist Support and Cross-Functional Contribution

The Operations Manager will be a flexible and collaborative colleague, capable of contributing across different parts of the organisation’s work where needed:

• Provide high-quality analytical and operational support to the Director of Operations and CEO on a range of organisational questions.
• Contribute to the preparation of materials for the Advisory Board, governance bodies, and key external stakeholders, including papers, briefings, and data summaries.
• Support the Programme and External Relations departments on operational aspects of delivery, including events logistics, supplier management, and cross-team coordination.
• Represent the organisation professionally in communications with external stakeholders, including partner universities, suppliers, and service providers.
• Support Director of Operations with financial processes including preparing management accounts, building and refining financial forecasts and for growth, and onwards grants.
• With Director of Operations, liaise with outsourced providers including Purposeful Ventures to ensure effective working relationships and back-office support.

Other

• As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder.
• The post holder will carry out any other duties as are within the scope, spirit and purpose of the role as requested by the line manager

Key Requirements:

Essential Criteria

• Right to work in the UK

Experience and skills

Essential

• Strong operations and project delivery experience in a fast-paced environment (e.g., charity, start-up, university, public sector, or professional services).
• Demonstrable experience leading projects end-to-end, including creating plans, managing stakeholders, and delivering outcomes.
• Experience leading or making a significant contribution to complex, standalone projects or pieces of analysis, including analysing ambiguous problems and turning them into clear outputs (e.g. reports, presentations) and actionable recommendations.
• Experience improving systems/processes (e.g., designing workflows, implementing tools, documenting processes, driving adoption).
• Experience of contracting, invoicing, and other operational finance processes, as well as procurement and supplier management.
• Excellent written and verbal communication, with the ability to produce clear documentation for internal and external audiences (experience drafting papers, briefings, or analytical reports is desirable).
• Experience working with CRM systems, project management tools, or other operational platforms, and a track record of improving or implementing systems and processes

Desirable

• Experience working with universities (partnerships, funding arrangements, research administration, or related).
• Experience supporting governance processes (papers, decision logs, approvals) or preparing materials for senior stakeholders.
• Experience working in a start-up, scale-up, or fast-growing charity. 

Personal Characteristics

• Highly organised, proactive, and able to prioritise effectively in a fast-paced environment.
• Excellent interpersonal skills: able to build rapport and trusting relationships, able to work co-operatively in a multidisciplinary setting.
• Strong judgement, discretion and professionalism, including ability to handle confidential information appropriately.
• A commitment to Martingale’s mission to support postgraduate students from low-socioeconomic backgrounds.
• Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity – confident to create processes and ways forward where they might not yet exist.
• Intellectually curious and analytical – someone who enjoys getting into the detail of a complex question and working out a clear, defensible answer.
• Proactive and self-starting: able to identify what needs doing and take ownership without needing to be directed at every step.
• Resourceful, able to act on initiative, hardworking, detail-oriented, and systematic.

About Spear

Spear is a national youth employment charity. The award-winning Spear Programme was launched over 20 years ago, and is now running in 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in work and life. 

About the role

This is an exciting and varied, relationship-focused role within a successful corporate partnerships team. Working with the Head of Corporate and Employer Partnerships, you’ll help manage partner relationships, develop funding proposals, track income, and identify new business opportunities to support strategic growth.

You’ll also lead corporate volunteering initiatives, creating meaningful engagement opportunities with Spear trainees through workshops, mock interviews, and visits. From planning to follow-up, you’ll ensure a high-quality experience while supporting events and wider engagement. This role suits someone organised, proactive, and confident building relationships, who is motivated to make a tangible difference in a mission-driven, faith-based organisation.

Key information:

• Salary: £30,000
• Full-Time, One Year Fixed-Term Contract 
• Location: London Office 
• Closing date: Tuesday 2nd June (We interview on a rolling basis and will close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment.
• Strong organisational skills, with the ability to manage multiple priorities, establish effective processes and structures, and maintain a high level of attention to detail.
• Excellent communicator with strong interpersonal skills and the ability to build rapport and engage effectively with people from a wide range of backgrounds and professional levels.
• Strong and effective project coordination skills, with the ability to bring together multiple stakeholders to deliver shared outcomes.
• Self-starter with the ability to take initiative and work independently.
• Fundraising experience is desirable but not essential.
• IT literate, with a good working knowledge of MS Office (including Word, Excel, and PowerPoint).

The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.

The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.

The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.

Why Join Us:

Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.

BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.

Person Specification 

Essential

• Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.

• Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.

• Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.

• Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.

• Experience of leading or supporting governance processes, including board reporting, risk management and compliance.

• Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.

• A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.

• The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.

• The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.

Desirable

• Experience of working in or with the music industry, creative industries or arts and culture sector.

• Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.

• Experience of implementing or managing a CRM system, project management platform or other operational technology.

• Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.

• Experience of leading an organisation through a period of significant change, transition or growth.

• An existing network within the UK music sector, creative industries or racial equity and social justice space.

At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!

To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.

Where Next is a well-established charity supporting adults with learning disabilities to live fulfilling, independent lives. We are looking for a capable and reliable Finance Officer to lead our day-to-day financial operations and support the organisation as we continue to grow.

The Role

This is a hands-on role with responsibility for the smooth running of all core finance functions, including:

• Payroll, pensions, and statutory returns
• Purchase and sales ledger (including varied client income streams)
• Bank reconciliations and cashflow management
• VAT returns (including partial exemption) and Gift Aid
• Monthly management accounts and reporting

You will be the go-to person for finance, working closely with the CEO and senior team to ensure strong financial control and provide clear, practical financial information.

About You

You will:

• Have solid experience in a finance or bookkeeping role
• Be confident managing end-to-end finance processes
• Be highly organised, accurate, and reliable
• Be comfortable working independently and taking ownership
• Ideally have experience with Xero, payroll, and VAT

Experience in the charity sector or working with restricted funding is a bonus, but not essential.

Why Join Where Next?

• Flexible working – part-time or full-time considered
• Hybrid working available
• A varied role with real responsibility
• Opportunity to grow into broader financial and organisational responsibilities
• A supportive, values-driven organisation where your work has real impact

Apply

If you’re looking for a role where you can combine strong finance skills with meaningful work, we’d love to hear from you.

We are open to shaping the scope of this role around the successful candidate, depending on experience and working pattern.

We’re looking for a hands-on and adaptable IT professional who combines strong technical expertise with a commitment to social impact. This role blends operational IT leadership with vocational training support.

You will take ownership of technical quality across our charitable refurbishment programme while working alongside teaching staff to support vulnerable adults in developing practical industry standard IT skills. Your contribution will directly support our mission to reduce the digital divide and create pathways into employment through technology.

Key Responsibilities

1. Refurbishment, Training & Technical Quality

• Act as the technical lead for all refurbished devices, ensuring consistently high standards for resale or donation
• Support teachers in delivering hands-on training, guiding learners through disassembly, diagnostics, repair, and software installation
• Carry out final quality control checks before devices enter the sales or donation pipeline
• Identify faults early and ensure devices are fully functional to minimise post-sale issues
• Evaluate incoming donations from corporate partners to determine refurbishment viability and processing requirements.
• Manage software installation and licensing (Windows/Office) across refurbished and internal machines

2. eCommerce & Sales Support

· Work closely with the Multi-Channel Sales Executive to support online sales activity

• Provide accurate technical specifications and condition assessments for listings
• Advise on pricing based on performance, battery health, and hardware configuration
• Help identify which devices are suitable for eBay versus community distribution
• Liaise with donor should there be any technical issues with devices
• Develop and implement ‘after-sales’ support for sold and donated devices.

3. Systems, Data & Infrastructure

• Oversee secure data wiping processes, ensuring full compliance with GDPR and data protection standards
• Manage the flow of devices through our CRM and inventory systems from donation to final use
• Maintain internal IT infrastructure, including network (Unifi Wi-Fi, LAN/WAN), patch panels, and server environment (IIS)
• Support hardware and systems including AWS environment, desktops, CCTV and display equipment
• Manage user accounts, backups, and disaster recovery processes to ensure continuity
• Provide general internal IT support across our systems

What We’re Looking For

Technical Skills & Experience

• Strong hands-on experience with Hardware to include laptops, desktops, tablets and smartphone hardware repair, diagnostics, and refurbishment
• Experience managing small networks (Unifi, LAN/WAN, patch panels)
• Familiarity with server environments and server management (IIS, SQL), CRM systems, and business tools such as Xero
• Solid understanding of data security, GDPR, and secure data sanitisation
• Comfortable managing both infrastructure and day-to-day IT support

Soft Skills

• Patient and approachable, with the ability to support individuals in a learning environment
• Able to explain technical concepts in a clear, simple way 
• Practical problem-solver with a hands-on mindset within the charity

Personal Attributes

• Proactive and self-sufficient – takes ownership of technical standards and systems
• Strong attention to detail, particularly around quality control and data security
• Positive, supportive, and a team player
• Motivated by social impact, sustainability, and community development

The Business Support Co-Ordinator is an essential member of the team, responsible for ensuring that public engagement activity is underpinned by high-quality, reliable data through careful management of the CRM. As Business Support Co‑Ordinator, you will play a vital role in enabling our Team to deliver the organisation’s strategy and charitable objectives. You’ll provide high‑quality administrative and project support across the organisation, working closely with senior leaders.

This is a varied, fast‑paced role suited to someone who enjoys accurate data collection, managing multiple priorities and contributing to meaningful social impact. We like to invest in our people; most of our staff are undertaking additional qualifications. There is the opportunity to be enrolled on level 3 qualifications relevant to the role.

Supporter Relations Executive

The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience.

The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub- team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required.

We have 2 roles available. 

Key Responsibilities:

Supporter Enquiry Management

· Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post.

· Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner. 

· Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required.

· Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations.

· Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity mission, ‘for a cure’.

· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and Data Protection Act.

Supporter Stewardship:

· Engage in outbound telephone calls and written communications to increase the value of, or to retain supporters; this will include thanking, stewardship activity, obtaining Gift Aid declarations and vulnerability checks.

· Support the Fundraising Relationship team to manage accounts specific to their regions, to ensure excellent supporter stewardship.

· Effectively and consistently seek opportunities to build networks among our fundraising community, ensuring these are directed to appropriate fundraising teams.

· Seek opportunities for repeat fundraising, by identifying opportunities and engaging with supporters as part of our re-engagement process.

· Manage the supporter follow‑up process to ensure funds are received promptly and accurately. 

·  Engage supporters in the best practice in ‘in aid of’ fundraising policies and deliver promotion of this opportunity.

Knowledge, skills and experience needed:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Confident and engaging telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· A professional and hard-working team player with a positive and collaborative work ethic.

· Outgoing, enthusiastic and able to remain calm under pressure

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.