Supporter Care and CRM Manager
£26 - £29k depending on experience
37 hours per week, Bristol 

Are you experienced in the fields of direct marketing, membership or fundraising? Are you data-driven, a good communicator (written, verbal and digital) confident with CRM databases and have experience of line managing a small team? 

Avon Wildlife Trust is looking for a Supporter Care and CRM Manager to continue to develop and shape our supporter care experience and stewardship programme. With a CRM system (ThankQ), a committed membership community and a wide network of warm leads, this is a role for a professional, innovative and ambitious fundraiser. 

You will have experience of running membership recruitment and retention programmes and successful fundraising appeals. You will have a vision that will inspire people to discover, enjoy and care about their local wild spaces. This role will enable you to make a significant impact on the Trust’s voluntary income.

Avon Wildlife Trust is a charity working to protect and restore wildlife in Bristol, Bath and the West of England. We want to enable nature to recover on a grand scale, with more abundant wildlife in our cities and countryside. We work with schools and communities, landowners and volunteers, people of all ages and backgrounds - to develop wildlife-rich places and wildlife-rich lives. We create, connect and care for places rich in wildlife, champion the value of nature, and inspire people and communities to care for wildlife. The Trust has over 16,000 members, manages 31 nature reserves and educates 10,000 children a year.

Closing Date: 9am, Tuesday 3rd December 2019

Interviews: Shortlisted candidates will be invited to a first interview on Tuesday 10th December 2019

Charity No: 280422

We would like to hear from you if you’ve worked as a Fundraising Manager, Membership Manager, Direct Marketing Manager, Marketing Executive, Marketing Manager, Supporter Engagement Manager, Senior Fundraising Officer, or Senior Supporter Engagement Officer.

So, if you’re seeking your next challenge as a Supporter Care and CRM Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Title:  Operations Executive (known as Prince’s Trust Operation Executive in The Trust)

Contract Type:  Fixed term (till April 2020)

Hours:  Full time, 35 hours a week

Location:  South London Centre

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

You will work directly with young people, volunteers and partners to deliver programmes and activities to support and encourage young people to live, learn and earn!

We are looking for individuals who engage in challenges with optimism and resilience, who are adaptive, flexible, ready to embrace change and innovation and ideally have experience in one of the below areas:

• Youth Work
• Education Sector
• Employability / Self Employment Sector
• Managing Partner Organisations and Volunteers

You will be a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people. Working as part of a team within a defined geographical area, you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most. 

You will be passionate about delivering excellent customer service and making the right decision for young people. You will thrive in both teamwork and autonomous settings. Delivery teams help young people by;

• Ensuring young people who need us the most are recruited and engaged
• Ensuring every young person ‘progressed’ has an action plan with an appropriate pathway of support
• Recruitment and management of trusted partners who refer to and/or deliver our services
• The recruitment and management of volunteers to support and deliver our services

To learn more about the roleplease visit our website

About The Prince’s Trust

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

To help us realise our vision, we are changing our approach and looking at innovative ways to develop and enhance our ways of working.  This has led to the creation of exciting new opportunities across The Prince’s Trust at all levels based throughout the United Kingdom.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to visit our website to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

The CEO will lead UpRising, taking overall financial and managerial responsibility as the internal and external face of the organisation. They will be responsible for identifying and implementing development strategies, stewarding our resources, fund raising and ensuring that UpRising continues to be effective and sustainable in our work with young people.

Reports to: Chair & Board of Trustees

--------------------------------------------------------------------------------------------------------------------

Strategy

• Work with Trustees and Senior Management Team to ensure an effective fundraising and operational strategy is in place to deliver the organisation’s mission. 

Income Generation

• Take overall responsibility for fundraising and the ongoing development of a sustainable business model – with specific responsibility for monitoring the overall budget. 
• Work alongside Head of Development on the delivery of a fundraising plan to ensure diverse and sustainable revenue streams (including via grants, corporate sponsorship, local stakeholder investment, alumni and individual giving). 

Business Model

• Lead the ongoing evolution of the UpRising delivery and replication model. 
• Grow our social franchising model and other earned income streams (to sit alongside traditional direct delivery).

Stakeholder Management

• Act as the external face for UpRising, developing and managing key national relationships. 
• Manage key partnerships with funders, corporate supporters and public sector bodies.
• Work alongside leadership team and local managers to ensure effective regional and local stakeholder management.

Operations

• Work with the Senior Management Team to ensure effective staff management and delivery of programmes, devolved budget management, and impact and evaluation in each of our locations.

Communications

• Ensure that UpRising maintains and continues to build a strong brand and reputation across all sectors. 
• Attend key internal and external events and articulate UpRising views and experience regarding participation, diversity and inclusion.

Governance

• Work with the Chair to enable the Trustees to fulfil their duties and legal responsibilities, including responsibility for risk register.

General Responsibilities

• Be proactive in keeping up to date with developments affecting your work and maintain and improve personal competence through continuous professional development. 
• Take direction on projects and priorities from Trustees, which may vary from time to time. 
• Abide by all organisational policies, codes of conduct and practice. 
• Support diversity and equality of opportunity in the workplace.

ThinkForward Executive Assistant

Location: London, Islington
Salary: £29,078-£30,983 (pro rata) including London weighting
Hours: Part Time - 22.5 hours per week – semi-flexible working offered
Contract: Permanent 

Please press the 'apply' button to send word versions (not PDFs) of your CV and a cover letter of no more than one side by 9am on Thursday 12th December.In the event that a high volume of suitable applications is received the post may close prior to the specified closing date. We encourage early applications to ensure consideration.

Interviews: week commencing 16th December

Overview of ThinkForward
ThinkForward is a breakthrough coaching programme that offers young people 1 to 1 support through trusted, long-term relationships to help overcome challenges in and out of school and linking them to ready for work activities provided by a community of businesses. By the end of the programme young people develop the aspirations, skills and mind-sets needed to thrive and sustain employment.

Purpose of the role
The Executive Assistant is a pivotal role within ThinkForward, responsible for the smooth operation of the executive functions of the charity, including support for governance (board and subcommittees), office management plus team diary support.

Key Relationships: ThinkForward Trustees and Executive Team, Central Team

Responsibilities will include but are not limited to:

Governance:

• Lead responsibility for the administration of board meetings and sub-committees, including timetabling, paper collation, formatting and distribution.
• Production of board meeting and sub-committee minutes and updating of the rolling action log.
• Manage external file sharing platform, including providing access and uploading documentation
• Administration of specific project sub and working groups as required
• Liaison with trustees as required, including setting up telephone calls
• Perform charity and company secretarial duties

Office Co-ordination:

• Act as point of contact for suppliers in relation to facilities matters
• Support the Office Administrator to resolve technical & IT issues
• Manage office layout, storage and ensure Office Administrator maintains supplies of equipment and stationery
• Manage the telephone conference calling facility

• Lead for telephony relationships, including opening and closing accounts, maintenance of asset log and monthly reconciliation

Team administration:

• Timetabling of Exec Team appraisals and staff member 121s
• Organise and minute relevant team meetings
• Co-ordinate operational set-up and organisation of external events, meetings and training, co-ordinate office events calendar
• Diary management for Chief Executive, COO, Director of Fundraising and Director of Delivery
• Drafting correspondence and responding to enquiries
• Ensure accurate filing in paper and electronic form

Other responsibilities:

• Support the Heads of Fundraising & Delivery and the COO with operational and finance related duties
• Other support as could be reasonably required

Person Specification:

Qualifications/skills/experience:

• Excellent data inputting skills and keen attention to detail.
• Computer literate with intermediate skill levels in Outlook, Word, Excel and Powerpoint.
• Team player, with lots of energy and enthusiasm.
• Aptitude for numbers, data, absorbing lots of information, willing to learn a lot and take on responsibility
• At least 3 years’ relevant prior experience with knowledge of administrative and policy procedures
• Knowledge of customer service principles and practices
• Proactive in reviewing and evaluating personal performance and identifying areas for improvement and development

The Executive Assistant & Office Manager will be a confident and energetic individual with demonstrable experience in the fields of office management, governance support and administration. A skilled and confident communicator, they will be able to work on their own initiative and take a solution-focused and accountable approach. This is an external facing role and the post holder will need to identify and exhibit behaviours which promote our values and purpose.

The right candidate will demonstrate a flexible approach, have strong interpersonal skills and demonstrate an affinity and empathy with our charity. Ideally, the candidate will have provided executive support to an executive team in the past and may have worked in a charitable environment where they have managed sensitive information. Discretion and at all times maintaining the highest levels of integrity and confidentiality are paramount.

ThinkForward’s staff competency framework informs our recruitment and performance management of staff. The following behaviours for each competency define the expectations for this position:

Communication

• Ability to communicate with staff at all levels from a variety of different stakeholders
• Approachable, open and transparent with young people, stakeholders and colleagues
• Ability to deliver messages in an interesting and stimulating style, appropriate to each audience

Planning and organising

• Self-motivated, able to work independently and proactively
• Very strong organisational and project management skills, including use of appropriate tools and systems
• Excellent computer literacy

Teamwork

• Working in a team ideally in a fast pace environment, working collaboratively to achieve goals
• Building lasting relationships with different stakeholders for example suppliers, property agencies and their representatives, colleges, other charities,

Impact and quality focused

• Comfortable working to targeted outcomes/goals
• While working to targeted outcomes, ability to keep ThinkForward’s core mission at the heart of what you do
• Driven by excellent standards and high quality

Professional expertise

• Three years direct experience of working in a similar role
• High levels of customer service delivery
• Strong organisational and project management skills and the ability to work proactively and under pressure
• Experience in Outlook, Excel, PowerPoint and Word to an advanced level
• revious experience supporting senior executives essential

ThinkForward is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.​

ThinkForward is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.​

This will role will be offered subject to the outcome of a DBS check and a 6 month probation period.​

London based role. Preferred role 3 days per week, flexible working available and encouraged - see below for more information.

We are looking for a highly organised and efficient team player who will play a leading role in managing the  organisation’s central team. We are a small team with big ambitions for young people and so we are looking for a dynamic person to help us work more effectively to ensure more young people receive a whole education. We are seeking somebody with a good amount of experience in organisation and operations but is open to learning new things (e.g.Salesforce/CRM administration/management experience is desirable but not essential as we will provide development support in this area). 

Whole Education is a fast-expanding non-profit organisation in the schools sector. We work with our growing network of schools and partner organisations to provide a more engaging and rounded education for all young people which develops the skills, qualities and knowledge they need to thrive in life, learning and work. 

Why this role is for you?

This role will suit somebody who is highly efficient and organised and enjoys supporting others.  The ideal candidate will thrive in a role which supports the work of an organisation from an operational and administrative angle but is personable and collaborates well with others. The right candidate will work alongside the executive team and will shape the operations of our growing organisation. 

You will be:

• Highly organised with an eye for detail

• Prioritise and work to deadlines

• Working independently and use initiative to solve problems

• An excellent communicator - both oral and written

• Confident using technology in your job, particularly Excel 

• Ideally experienced using Salesforce or willingness to learn

Responsibilities

The role will include the following duties:

• Leading on overall organisational effectiveness from an operational point of view - including the introduction and implementation of streamlined processes and systems.

• Leading on the introduction and set up of a new data management system (Salesforce) across the organisation and oversee the ongoing management of our members database including designing and running regular reports.

• Providing admin support to the senior team (For example on partnerships)

• Supporting the senior team with event, programme and network administration (e.g. managing logistics and communicating with key stakeholders).

• Maintaining administrative systems, including electronic filing systems to enable efficient and rapid retrieval of information by the team.

• Supporting the office manager with office and human resource management.

This is a new role in the organisation and so the right candidate will have scope to shape and develop their responsibilities in line with the organisation’s strategic vision. 

London based but flexible working options available e.g. working from home during school holidays.

Part time preferred - 3 days pro rata but flexible for the right candidate.

Interviews will be held in mid December with a January 2020 start preferred.

If you are interested in applying please click the 'Apply button' and send your CV along with a covering letter outlining why you're suitable to the role.

Background

Our mission is simple: to get refugees cycling! We are a community of cyclists, refugees, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated nearly 5,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop to generate income for the charity and ensure our long-term sustainability.

The Bike Project is a charity going through a significant period of growth as we address increased demand for our services and our social enterprise. This full time position is required to coordinate our service delivery in Birmingham as we grow bike donations and sales. We are looking for someone who can help us pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place for you to grow and professionally develop in the charity and social enterprise sectors. You will report to the West Midlands Operations Manager and you will have a high level of autonomy as you bring your expertise in administration and coordination to our already highly specialized team.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

This role is responsible for coordinating service delivery for The Bike Project in the West Midlands, Supported by the wider operations team, you will work on a variety of projects including bike collections, donations, Pedal Power and Bike Buddies and take a lead at our weekly bike donation sessions for refugees The post holder will be expected to maintain a good working knowledge of The Bike Project’s programmes, products and policies and maintain good working relationships with a variety of external stakeholders.

Duties and responsibilities

• Responsible for administrative duties and tasks to support the day to day operations of the social enterprise and charity. 
• Coordinate a smooth working environment through the management of IT and telephone infrastructure and support contracts, oversee general maintenance and implement fire, health and safety recommendations.
• Provide high quality support to beneficiaries, including the resolution and closure of complex queries with minimal supervision.
• Assist in the coordination of weekly bike donation sessions in the West Midlands as well as other events and activities from time to time.
• Assist with organizing calendars, events and training for the staff team
• Maintain good relationships with key stakeholders in the region, including suppliers, supporters, referral partners, customers and beneficiaries.
• Contribute to the development of operating procedures, under guidance from the West Midlands Operations Manager.
• Handle large volumes of sensitive data using multiple platforms including our CRM system (Salesforce), and ensure that data protection and filing systems are adhered to at all times.
• Assist with the management and retention of volunteers.
• Conduct all duties in a manner that is non-judgmental
• Perform any other reasonable duties on an ad hoc basis as required by the charity.

Qualifications, Knowledge and Experience

• Excellent English language skills (both written and oral) are essential for this role. Additional language skills (preferably Arabic, Farsi, Turkish, Tigrigna French or Amharic) will be considered beneficial.
• Minimum of 2 years’ experience of delivering administrative support, preferably within the retail or charity sector.
• Experience of coordinating projects and activities, to meet targets and objectives within a strategic framework.
• Experience of managing external stakeholders and a demonstrated ability to cultivate and maintain good working relationships.
• High level of organizational skills with exceptional attention to detail and a thorough and systematic approach to diagnosing and solving problems.
• Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others and to inspire stakeholders to donate bikes to The Bike Project.
• Knowledge of the refugee sector in the UK, and a passion and enthusiasm for making a difference to the lives of refugees.
• Experience of working or volunteering for a charitable organization is seen as beneficial. 
• Previous experience of coordinating volunteers is beneficial.
• An ability to conduct all duties in a manner that is non-judgmental and respects differences.
• Advocate for cycling who shares The Bike Project’s values and ethos, and is committed to The Bike Project’s vision.

Working conditions

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. Some travel to our head office in London will be required from time to time.

Physical requirements

None.

Direct reports

Volunteers.

Application Process

All candidates must provide a CV and covering letter (no longer than one page in length) that addresses the person specification and states how you heard about this job opportunity. 

The closing date for applications is midnight on Sunday 1st December. Interviews will be held on Wednesday 4th and Friday 6th December at The Old Print Works, Birmingham, B12 9AH.

Please direct all enquiries to Sarah Goss, West Midlands Operations Manager.

The new Chief Executive of The Royal College of Radiologists (RCR) will assume an exciting and pivotal role. You will develop the strategy of the RCR in collaboration with the Senior Leadership Team, and be responsible for the operational management and performance of the organisation.

As the leader of the RCR, you will work closely with the President and the Council to support and guide the organisation’s mission, whilst overseeing the execution of its strategy. Taking responsibility for all legal requirements, risk management and financial obligations, you will ensure the robust financial health of the charity, as we move forward into the new decade.

With a track record in leading or delivering organisational transformation and influencing culture change, you will have leadership experience within a non-profit setting and an understanding of the position of medical Royal Colleges within the healthcare landscape.

An influential and strategic thinker, you will have a strong and proven background in engaging with regulatory and professional bodies, which may include healthcare organisations, sister Royal Colleges or equivalent organisations. Your professional relationships and networking capabilities will ensure you create the right opportunities to lead the organisation into its next phase.

Your knowledge of charity regulation and understanding of good governance along with your commitment to equality and valuing diversity will ensure the RCR continues to strive forward under compelling and trusted leadership.

The role requires tact and diplomacy, emotional intelligence, as well as resilience and flexibility. The Chief Executive will inspire staff and collaborate with new Trustees of the RCR, including Office bearers, from diverse backgrounds. A commitment to understanding and serving the interests of RCR members is essential.

This role offers the exciting opportunity to build on the outstanding growth and development of the RCR under the previous Chief Executive, as we continue to expand our diverse membership base.

The role is full-time, based at the RCR’s offices in Lincoln’s Inn Fields, London.

The RCR has been working with members to improve the standard of medical practice across the fields of radiology and oncology for over 40 years. We collaborate impartially with our members and external parties across the healthcare landscape and support the education and training of doctors throughout their careers.

For further information on the RCR and the role please see the candidate pack. To apply, please contact our retained consultant Julian Smith at memcom executive, our specialist consultancy or visit our website.

First round Interviews will be held on 19 and 20 December 2019.

Second round interviews will be held on 24 January 2020.

Hunts Forum of Voluntary Organisations

We encourage (guide), support and develop voluntary, community and social enterprise (VCSE) sector organisations and individuals across Cambridgeshire to have real influence over the places and communities in which they live

Deputy CEO

37 hours per week

Salary £34,788 - £37,849

We require a dynamic, inspirational and collaborative person, preferably with experience of the voluntary sector, who will support our ongoing growth and development. They will manage and support projects and partnerships with voluntary and business sector organisations as well as the public. 

This exciting and challenging new position requires you to be professional, flexible and have good leadership and people management skills.  You will work closely with the CEO and other partners as part of our senior leadership team.

Application forms and further details are available from our website. Link below

Closing date for applications: noon 9 December 2019

Interviews: 18 December 2019

Hunts Forum, The Maple Centre, 6 Oak Drive, Huntingdon, PE29 7HN

We are looking for a highly organised, professional Personal Assistant to join the UK’s blood cancer charity to support two senior members of our busy Executive Team on a 6 month Fixed Term Contract.

The successful candidate must have a positive can-do attitude, discretion, an eye for detail and excellent communication skills as these are all essential for this busy role.

This exciting role involves organising schedules and calendars, providing administrative support, working as an outward-facing representative of the Director of Research and Policy and the Chief Digital, Innovation and Services Officer and being a central part of the support team to our Executive and Board

If you have a flair for administration, the ability to multi-task and love a challenge, as well as a passion for helping people affected by blood cancer, this could be the job for you!

The closing date for this exciting opportunity is:

9am on Monday 9 December 2019

To apply just send us a current cv and cover letter.

*Please note that we may bring forward the closing date at our discretion*

This role is known as Prince’s Trust Executive in The Prince’s Trust

Contract Type: Permanent

Hours: Full time - 35 hours a week

Location: You will be based in our Glasgow hub but will have flexibility to travel across the region

The Prince’s Trust specialises in helping young people develop the confidence and skills to live, learn and earn, and has an exciting opportunity for an enthusiastic youth worker to join our dynamic team. This permanent position is well suited to an individual that is looking to gain hands-on experience in a thriving and supportive workplace and is as passionate as us about transforming the lives of young people.

Objectives:

You will work directly with young people, volunteers and partners to deliver programmes and activities to support and encourage 11-30 year olds. Working as part of a team within Glasgow, you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most.

Responsibilities:

• You will predominately be in the delivery team which focuses on Personal and Social development courses including the use of Adventurous Activities.
• You will be on delivery between 3-4 days a week.
• The other days you will be in the office planning courses, maintenance checks of kit training, team meetings etc.

Requirements:

To support our delivery requirements across Glasgow, we are particularly interested in receiving applications from individuals with some of the following:

• To be able to engage in challenges with optimism and resilience.
• To be adaptive and flexible, ready to embrace change and innovation.
• Experienced in providing one-to-one support and delivering high quality learning and development sessions through a variety of mediums including adventurous activities.
• Natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people.
• A sound understanding of how Outdoor Education can be adjusted and applied in an urban setting.
• Good outdoor group management experience
• A minimum of two NGB qualifications from: Summer Mountain Leader/Walking Group Leader assessed – Rock climbing Instructor/Climbing Wall instructor – Paddle Sport Leader or Instructor – MIA S Level 2 or British cycling Level 2.
• Skills or training evidence in a third adventurous/outdoor activity
• First Aid qualification with outdoor focus and relevant to other qualifications (BASP, REC, etc)
• D1 driving license.

Perks of working at The Trust:

• 25 days annual leave entitlement rising by 1 day per year to 30 days, plus bank holidays
• Generous life assurance cover (4 x annual salary)
• Interest free season ticket loans
• A contribution of 5% of your salary by The Trust to the Trust Pension Scheme
• Flexible, family-friendly policies (maternity, adoption, paternity, shared parental leave)
• Opportunities to volunteer for and/or attend events e.g. music festivals, The Prince’s Trust Awards, active events etc.
• In-house and external training opportunities available throughout the year
• You will be supporting young people to develop skills for life – confidence, communication, teamwork.
• You will be supporting young people to gain qualifications
• You will be supporting young people to set and achieve their goals
• You will be supporting young people to move into positive destinations – employment, education, diversionary activities or further development opportunities
• Work in a challenging, fast-paced but fun and supportive environment
• Working with a diverse team of people.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

About The Prince’s Trust youth charity

This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

This role in The Prince’s Trust is known as Prince’s Trust Executive

Contract Type: Maternity cover for 12 months

Hours: Full time - 35 hours a week

Location: You will be based in our Cardiff hub but will have flexibility to travel across the region

The Prince’s Trust specialises in helping young people develop the confidence and skills to live, learn and earn, and has an exciting opportunity for an enthusiastic youth worker to join our dynamic team. This fixed term position is well suited to an individual that is looking to gain hands-on experience in a thriving and supportive workplace and is as passionate as us about transforming the lives of young people.

Objectives:

You will work directly with young people, volunteers and partners to deliver programmes and activities to support and encourage 11-30 year olds. Working as part of a team within South East Wales, you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most.

Responsibilities:

• Supporting young people to develop their confidence and skills.
• Supporting young people into positive outcomes including education, training and employment.
• Delivery of Prince’s Trust programmes.
• Planning, organising and budgeting.

Requirements:

To support our delivery requirements across South East Wales, we are particularly interested in receiving applications from individuals with some of the following:

• To be able to engage in challenges with optimism and resilience.
• To be adaptive and flexible, ready to embrace change and innovation.
• Experienced in providing one-to-one support and delivering high quality learning and development sessions through a variety of mediums including adventurous activities.
• Natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people.

Perks of working at The Trust:

• 25 days annual leave entitlement rising by 1 day per year to 30 days, plus bank holidays
• Generous life assurance cover (4 x annual salary)
• Interest free season ticket loans
• A contribution of 5% of your salary by The Trust to the Trust Pension Scheme
• Flexible, family-friendly policies (maternity, adoption, paternity, shared parental leave)
• Opportunities to volunteer for and/or attend events e.g. music festivals, The Prince’s Trust Awards, active events etc.
• In-house and external training opportunities available throughout the year
• You will be supporting young people to develop skills for life – confidence, communication, teamwork.
• You will be supporting young people to gain qualifications
• You will be supporting young people to set and achieve their goals
• You will be supporting young people to move into positive destinations – employment, education, diversionary activities or further development opportunities
• Work in a challenging, fast-paced but fun and supportive environment
• Working with a diverse team of people.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

About The Prince’s Trust youth charity

This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

This role in The Prince’s Trust is known as Prince’s Trust Executive

Contract Type: Permanent

Hours: Full time - 35 hours a week

Location: You will be based in our Edinburgh hub but will have flexibility to travel across the region

The Prince’s Trust specialises in helping young people develop the confidence and skills to live, learn and earn, and has an exciting opportunity for an enthusiastic youth worker to join our dynamic team. This permanent position is well suited to an individual that is looking to gain hands-on experience in a thriving and supportive workplace and is as passionate as us about transforming the lives of young people.

Objectives:

You will work directly with young people, volunteers and partners to deliver programmes and activities to support and encourage 11-30 year olds. Working as part of a team within Edinburgh, you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most.

Responsibilities:

• Supporting young people to develop their confidence and skills.
• Supporting young people into positive outcomes including education, training and employment.
• Delivery of Prince’s Trust programmes.
• Planning, organising and budgeting.

Requirements:

To support our delivery requirements across Edinburgh, we are particularly interested in receiving applications from individuals with some of the following:

• To be able to engage in challenges with optimism and resilience.
• To be adaptive and flexible, ready to embrace change and innovation.
• Experienced in providing one-to-one support and delivering high quality learning and development sessions through a variety of mediums including adventurous activities.
• Natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people.

Perks of working at The Trust:

• 25 days annual leave entitlement rising by 1 day per year to 30 days, plus bank holidays
• Generous life assurance cover (4 x annual salary)
• Interest free season ticket loans
• A contribution of 5% of your salary by The Trust to the Trust Pension Scheme
• Flexible, family-friendly policies (maternity, adoption, paternity, shared parental leave)
• Opportunities to volunteer for and/or attend events e.g. music festivals, The Prince’s Trust Awards, active events etc.
• In-house and external training opportunities available throughout the year
• You will be supporting young people to develop skills for life – confidence, communication, teamwork.
• You will be supporting young people to gain qualifications
• You will be supporting young people to set and achieve their goals
• You will be supporting young people to move into positive destinations – employment, education, diversionary activities or further development opportunities
• Work in a challenging, fast-paced but fun and supportive environment
• Working with a diverse team of people.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

About The Prince’s Trust youth charity

This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

NCT is the UK’s largest charity for parents, providing invaluable support and information for new and expectant parents.  We support parents by giving them accurate, impartial information so that they can decide what’s best for their family, and we introduce them to a network of local parents to gain practical and emotional support.

We are looking for enthusiastic and dedicated people who share our vision and values. Working for the NCT is a rewarding experience. It gives you the opportunity to apply your experience and expertise to help enrich the lives of thousands of parents in the UK. It also offers you the opportunity to develop valuable skills and gain insight into working for a charity in the not-for-profit sector. NCT is committed to positive organisational culture, productive workplace and work-life balance that respects the individual.

We are looking for an excellent communicator to drive the delivery of our technology strategy through first class team leadership, project management and procurement underpinned by a track record of delivering a portfolio of products and services across a range of technologies.

 The role is based in Bristol but will require some travel to London, where a number of key stakeholders are based.

Although advertised as a permanent role, we are open to flexible arrangements and this role may be suitable for an individual looking to work 0.8 FTE

The Role

You will be:

• responsible for developing and implementing NCT’s technology roadmap this includes:
  • supporting the final stages of our Salesforce implementation – by providing Project Management support and establishing the key processes for support and ongoing development.
  • developing and managing our support team to provide support across Office365, hardware and voice/video communications.
  • ensuring secure and robust hosting arrangements throughout the charity
  • ensuring the safeguarding of data across the charity.
• responsible for managing relationships with key technology suppliers including web hosting, web development, CRM development, testing and security.
• responsible for managing the technology team’s budget including monthly reforecasting with the finance team.

About You

You will:

• have a solid professional background in a relevant technical discipline (such as software development)
• have demonstrable experience of agile project management
• have the ability to embrace lightweight, modern technology, and also be confident choosing tools/technologies that make everybody’s life easier (we are not looking to re-invent the wheel).
• be quick to understand wider pain points and challenges, and able to connect the dots, prioritise, and steer a team towards a clear end goal.
• have deep knowledge of best practices to help deliver the right products faster (whether working with users and stakeholders, development practices, continuous integration, devops etc.).
• need to be confident and assertive with the ability to build rapport and effectively communicate with people at all levels
• be team orientated and able to maintain positive and supportive relationships with your colleagues at all time as teamwork is essential in this role

If you feel you are the right candidate for the role then please apply now by uploading a copy of your CV and a supporting statement outlining how you meet the requirements of the role when prompted.

Closing date: 9th December

Interviews: week commencing 16th December

A position has become available within a newly structured RFEA Support Centre (RSC) situated in Birmingham for a Centre Manager to further develop and manage the RFEA's client contact centre operations across three distinct delivery pathways (Career Transition Partnership, Veteran's Employment and Project Nova). As the Centre Manager you will have strategic leadership and management of the RSC as well as providing high level direction, planning and integration and coordination of all RSC operational activities to specific delivery standards and a clear set of output targets and performance indicators. You will be the Subject Matter Expert (SME) on all RSC operation issues and manage and integrate three multi-disciplined teams each with its own Team Leader to provide the very best delivery to all CTP clients and RFEA beneficiaries.

The ideal candidate will have proven leadership, management and motivational skills with a commitment to provide quality delivery and best practice across the Centre. A highly collaborative, articulate and pragmatic individual demonstrating excellent influencing and interpersonal skills is fundamental. The ability to embrace continuous improvement and drive forward change is essential.

Principal Responsibilities

• Overall effective management of the delivery of RSC outputs and integration of the three key pathway outputs, including the performance management of the Centre Team Leaders.
• Be the single point of contact for the RSC for cross team matters such as coordinating visits, ISO 9001 Audits and Inspections, standards, safety, Fire Evacuation and office safeguarding.
• Play a proactive role in the RFEA Development Strategy by innovatively generating new ideas and initiatives to improve the business while accurately forecasting resources required to meet the targets.
• Lead on Change Management and Continuous Improvement as well as actively implement new initiatives to improve performance, efficiency and time management.
• Provide strategic leadership and direction for the RSC and high-level advice on all associated issues for RFEA senior management.

Essential Competencies

• Proven leadership, management and motivational skills.
• Motivated self-starter with commitment to quality delivery.
• Ability to manage effectively a high performing, integrated multi-disciplinary team dedicated to achieving strategic outcomes.
• A highly collaborative individual who can demonstrate excellent influencing and interpersonal skills with the ability to quickly establish credibility, influence and build relationships with key stakeholders at all levels.
• Passionate and driven to lead and uphold the RFEA Values in the workplace
• Ability to exercise appropriate judgement, identify, manage and clearly mitigate risk.
• An accurate and methodical approach with strong attention to detail.
• High quality verbal and written communications skills with a personable manner and strong presentational skills.
• Excellent problem resolution skills; ability to use own initiative to proactively and creativity to tackle new and recurring issues where no guidance or protocol exist.
• Evidence of continuous improvement management ability through track record of providing innovative and creative solutions.
• Excellent IT skills - experience of business administration, in particular the use of databases and CRM systems to accurately record data.

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in our cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges and building relationships and partnerships.

Ideally you should be NVQ Level 5 qualified in Information Advice and Guidance, however, appropriate training will be given.

The position is Full Time and you will be required to work 37 hours per week. A competitive salary and employment benefit package of £32,000 to £36,000 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 6th December 2019.

Successful candidates will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.