Customer service jobs

POST

Finance and Operations Manager

RESPONSIBLE FOR

Overseeing Operations at every level of the organisation, with line management responsibility for some of the team, Project and Workstream Coordinators (approximately 5 direct reports) plus some external consultants and contractors.

SALARY & HOURS OF WORK

Part Time – 4 days a week (30 hours)

Salary: Gross £40,000 pro rata £32,000

Term - Permanent 

Annual Leave Entitlement - 31 days including public and bank holidays Pro Rata

Pension: Workplace pension contributions of 5% per month will be paid by NUM

LOCATION OF THE POST HOLDER 

The post holder will be predominantly remote working but will be required to attend the head office and drop-in in Manchester, drop-in spaces in Glasgow and London, and support staff members nationally. The post involves some travel throughout the UK and some work outside of office hours.  All equipment required for remote working will be provided and costs for travel will be covered.

ROLE SUMMARY

We are looking for a Finance and Operations Manager to support the CEO in the day-to-day running of our charity. The NUM CEO develops the overall vision of the organisation, while the Operations Manager is responsible to carry out the vision. 

To be successful in this role, you should have experience as a manager in a position of public trust, have excellent financial, organisational, and communications skills, as well as being a problem-solver with work experience in high-pressure work environments. The Finance and Operations Manager must be versatile in their understanding of the larger vision and as well as the fine details and tactics needed to achieve NUM's goals.

The successful candidate will work in an agile manner to ensure the charity continues to be proactive and innovative, while also being responsive to the changing landscape within the sector and the international sex worker rights and safety movement. As part of supporting the operations of NUM, the successful candidate will provide resources, information and support to NUM Managers and Coordinators across diverse projects, workstreams and teams, to achieve aspects of the organisation’s mandate of 'ending all forms of violence against sex workers' and eliminating the conditions that lead to poverty and survival sex work.

QUALIFICATIONS AND EXPERIENCE 

• At least 3 years' work experience as a Manager, Project or Programme Manager or similar role that requires oversight of a whole system, business, operation or organisation Experience leading remote or hybrid teams is desired. This includes time management skills, with the ability to prioritise tasks, lead team meetings and support members to manage resources, timelines and project budgets, etc. 

• At least two years’ experience in grant writing and fund development, as well as in financial management, with a demonstrated ability to co-develop budgets, cashflow forecasts and financial reporting as well as oversee banking activities and work with accountants and Trustees to ensure NUM’s financial health.

• Knowledge of the charity sector, the day-to-day running of a charity, business or similar organisation, and familiarity with the work of National Ugly Mugs and other sex worker-serving and sex worker-led organisations.

• Excellent leadership and delegation skills and experience. 

• Ability to support and execute on elements of NUM's policies and strategic plan. 

• Experience and training in Safeguarding and the ability to integrate appropriate safeguarding into all aspects of NUM services.

• Exemplary critical thinking and problem-solving skills and experience.

• Excellent IT skills and familiarity with CRM systems, applications and digital platforms and services, particularly Google Workplace, QuickBooks, the Microsoft Office Suite, as well as Slack, Trello, and other project management programs and tools.

• Experience in Human Resource Management and monitoring performance across diverse teams. 

• Exceptional verbal and written communications skills, with the ability to engage in knowledge translation within NUM and with external partners, funders and other stakeholders. 

• A demonstrated ability to be discrete and confidential as part of working on sensitive issues within a diverse staff team, and to be tactful and strategic in challenging social and political climates.

Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives of seriously ill children.

Reporting to the Head of Fundraising, you’ll be a vital member of our charity team, responsible for activity across community and events fundraising. This role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.

Please click on the attached job pack for the role description, more details about The Brompton Fountain and the role you could play, then apply via CharityJob with your CV and cover letter.

We look forward to hearing from you.

Community Fundraising Manager

• Hours: Full time – 37.5 hours per week 
• Location: 14A Magdalen Road, Oxford, OX4 1RW and Hybrid
• Salary: £28,906 - £35,844 per annum
• Closing date: 5th November 2025 at 12 noon
• Interview date: 12th November 2025

Are you a passionate relationship-builder with a flair for community engagement and a drive to make a difference?

We’re looking for a new passionate and enthusiastic Community Fundraising Manager to join the team from Monday 2 March 2026, following the retirement of a long-standing member of the team. The Community Fundraising Manager plays a key role within the Community, Events and Corporate Team, which is part of the wider Fundraising function in the Income Generation Directorate.

As Community Fundraising Manager you’ll be central to driving income through community engagement, supporting local fundraising initiatives, and building strong relationships with supporters

The organisation is entering an exciting chapter, having recently appointed a new Chief Executive and launched a bold five-year Strategy, supported by an ambitious three-year Strategic Fundraising Plan. This strategic plan places community fundraising at the heart of our ambition to grow sustainable income and deepen our impact, with a key focus on new business development

You’ll have:

•  proven experience in community fundraising
• excellent interpersonal and communication skills
• an enthusiastic and creative approach
• confidence to work across multiple projects, adapting to varied situations
• a strong team ethic and commitment to Helen & Douglas House’s mission.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

If you are an experienced, organised and responsive administrative professional our exciting Governance Assistant role may be the role for you. 

The Governance Team at the Royal College of Radiologists (RCR) is a dynamic six-person team at the centre of the organisation’s operations. We’re looking for a Governance Assistant to join us in delivering high-quality support across our devolved nations work and wider governance functions. 

To be successful in this role you will be an excellent communicator, able to work collaboratively with colleagues and senior members. You will have first rate administrative and organisational skills and the ability to plan and prioritise a varied workload providing a professional, positive and responsive service.

What You’ll Be Doing:

• Supporting our Devolved Nations Committees, including organising meetings, preparing agendas and minutes, and coordinating annual visits with senior Officers and Chief Medical Officers.
• Providing diary and travel support to our President, Vice Presidents and Chief Executive.
• Offering committee servicing for other boards and meetings across the RCR.
• Playing a key role in the Annual General Meeting, website updates, and member communications.

What We’re Looking For:

• A natural organiser with a can-do attitude and a calm, professional approach.
• Confidence working independently and as part of a team.
• Excellent writing skills, discretion, and a commitment to confidentiality.
• A proactive problem-solver.

This is a fantastic opportunity for someone looking to build a career in governance, gain exposure to senior leadership, and contribute to the smooth running of a respected medical royal college. You’ll be part of a supportive team, working in a varied and interesting role that offers real impact.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Are you personable, passionate and thrive working with older people? Do you have a natural ability to network and build effective relationships?If so, you could be a Scheme Manager at Peabody, helping our older residents to maintain their independence, whilst ensuring their safety and security.

What you’ll do
Your typical day could start with providing practical assistance to a resident before you undertake a site inspection.Then you might be meeting with an internal or external stakeholder to effectively signpost a resident to additional or specialist support before you lead a scheme event promoting resident participation and wellbeing.

As Scheme Manager, you’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents.You’ll actively work with residents in the management of their self-contained flat, developing and improving Peabody’s service to them and ensuring we take full account of our older residents’ needs. 

Success in this role requires your presence at the sheltered housing scheme 3 days a week, Monday, Wednesday and Friday with flexible hours.

Your role covers all aspect of housing management, everything from estate, scheme, and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you’re energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. 

Why Join Us? 
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. 

To be a success in this role, you’re

• Experienced in providing support to vulnerable adults.
• Experienced working in housing.
• Knowledgeable of the importance of record keeping and understand safeguarding.
• A driver and have access to a vehicle with the appropriate insurance. 

What we offer

• 30 days’ annual holiday, plus bank holidays (pro rata)
• two additional paid volunteering days each year  
• flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

This role will require an Enhanced DBS check, a full UK driving licence and access to a vehicle with the appropriate insurance

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. 

Closing date: 31st October 2025 at midnight. Interviews will be on-going. 

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

We have an exciting opportunity for 2 x Senior Independent Domestic Violence Advocates to join the DRIVE team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in London with Hybrid working.

As a Senior IDVA you will be:

• The main purpose of the job is to effectively manage and develop a high quality, innovative and pro-active domestic abuse service for victims and their children, including those at highest risk. Also you will need to ensure that the service prioritises the safety, security and dignity of service users and their children.
• The job would also include you being lead in crisis situations and to provide advice and guidance on safeguarding issues and information sharing concern
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
• Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.

You will need:

• To be successful in this role, you will need to have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available to these clients.
• Knowledge and understanding of safeguarding practice and legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
• Experience managing the delivery of domestic abuse services and managerial experience will also be necessary as well as having a thorough understanding of IDVA work.
• A proven ability to confidently use various IT systems including Case Management, Microsoft Office, Zoom, Outlook and other online applications/platforms.
• You would also need to hold a SafeLives IDVA training certificate, a relevant degree, a vocational qualification or have equivalent experience.
• An enhanced criminal record check and police vetting is required for this role. 

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Development Assistant

Salary: £23,400 - £26,500

Contract Type: Permanent

The Edinburgh International Festival is seeking a motivated and curious team-player to join us  as Development Assistant. The Development Assistant underpins the important work of the Development Department which raises crucial funds to help the Festival present an unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world. 

EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.

To increase the diversity of our staff, our recruitment includes the Rooney Rule - regarding ethnicity – and Disability Confident Scheme for interviews. For more information go to our website.

The Role

The Development Assistant underpins the important work of the Development Department to raise funds from private funders, including individuals, trusts & foundations, corporate partners, and international funders. The Development Assistant directly supports the Director of Development and works across the Development department, providing strong and proactive organisational and administrative support. This includes close working relationships across the Festival, particularly with colleagues in Finance and Box Office, to help Festival supporters, donors and partners have an exceptional experience.

With supervision from the Director of Development and support from the Heads of Philanthropy, Partnerships, and Events, you will have a hand in everything the department does—organising and hosting events, maintaining accurate financial and data records, providing extraordinary donor stewardship, and contributing to strategic aims and objectives. The ideal candidate will:

- Be curious, creative, and collaborative

- Have extraordinary organisational and time-management skills

- Be a confident communicator

- Have a passion for the arts and eagerness to develop a career in fundraising

Closing date for applications: 09.00 on Monday 27th October

Interviews will be 29 and 31 October at The Hub in Edinburgh.

Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.

Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC004694.

We have an exciting opportunity for a Triage & Early Interventions Officer to join the team in North Wales working 37.5 hours per week. The ability to converse in Welsh is desirable for this role.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies.

In this position you will:

• contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs if appropriate.
• refer victims to partner agencies and contact approved suppliers to deliver services to victims.
• direct referrals to appropriate colleagues to allocate Victim Support workers for further support.
• identify and manage the victims immediate service needs
• contribute towards risk assessment processes and following agreed safe contact processes
• record all contact securely.

The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs.

Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and

Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a part-time Caseworker (known internally as an Independent Victim Advocate) to join the team in Gloucestershire, working 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our Gloucester office and will require regular travel within the Gloucestershire area. Hence, holding a driving licence is essential.

As a Caseworker you will be supporting adults to:

• Ensure the delivery of excellent services to victims of crime through the direct provision of information and practical and emotional help from the point of crime, and onwards throughout the criminal justice process, where appropriate
• Ensure that the overall aim of helping people cope and recover from the effects of crime is achieved
• Act as a single point of contact, to undertake effective need and risk assessments of victims and their circumstances
• Coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims to enable them to cope and recover from the impact of crime

You will need:

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working with vulnerable adults and/or families
• Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
• Ability to needs assess, risk assess and empathise with the victim

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: This role is pan-London and will involve work from our Brent, London (Central), and Croydon Skylights. The successful applicant can choose to be based with their line manager located at either Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT, or 50 – 52 Commercial Street, London, E1 6LT.

Contract: Permanent

About the role 

Working across the Crisis teams in London, you will lead on the delivery of our volunteer programme. You will be responsible for the recruitment of new volunteers, the support of existing volunteers and volunteer supervisors to maintain a positive volunteer experience. You will work across teams to ensure volunteers’ experience of volunteering is positive and play a key role in volunteer retention. You will be collaborative and dynamic in working with the team to identify and develop new volunteering opportunities.  You will have the ability and confidence to increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will be flexible and innovative in reaching a diverse group of people from across the local community.

You will have experience of working with people who are socially excluded or with support needs. You will understand the importance of delivering equitable services and can empower our members to share their experience and contribute to continuous service adaptations and improvements. You will be creative and inclusive in establishing service-specific member involvement opportunities so members can influence our service locally. You will work across teams to ensure we deliver our service with people experiencing homelessness, instead of delivering a service to people experiencing homelessness. You will work with the central Crisis team to respond to member involvement opportunities, influencing policy and providing members with the opportunity to share their story with the wider public and media.

About you 

• Experience of developing and implementing volunteer programmes.

• Experience of working with socially isolated and excluded groups. 

• Awareness of psychologically informed approaches.

• Person-centred, sensitive, and empathetic to the needs of members.

• A track record of successful partnership working. 

• Flexible and adaptable to change.  

• A strong team player, able to use own initiative and reflect on own practice.

If you are interested in hearing more this role hear more about the role, we are hosting an open evening online to all prospective applicants:

Monday 3rd November, 2025, between 6:30pm-7:30pm

Join the meeting now

Meeting ID: 330 277 982 070 6

Passcode: ML7tM9Mo 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%  
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm  
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 4 November 2025 at 23:59

Interview date process: Competency-based interview and interview task. Part of the interview will involve a pre-prepared presentation

Interview date and location: Thursday 20 November 2025 (in-person) at Crisis Skylight Brent, 1-2 Bank Buildings, High Street, NW10 4LT

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Merchandise and Fulfilment Manager

The Merchandise and Fulfilment Manager role sits in the Brand team and works closely with the wider department, which includes brand, a creative studio, and production. The role supports the whole organisation to source and deliver merchandise, print materials and fulfilment services. This includes the selection and management of suppliers to achieve the best value for Alzheimer’s Research UK, whilst ensuring compliance with responsible sourcing practices. The role also requires an eye for branding and maintaining outstanding levels of consistency across our printed materials, working closely with the Creative team to achieve this. The Merchandise and Fulfilment Manager is also responsible for managing and developing the online shop.

The role has responsibility for significant budget management and relationship building, both internally and externally. The candidate will be a tenacious and driven individual who can bring a proactive and independent approach.

Key Responsibilities:

· Proactively manage and develop Alzheimer’s Research UK’s merchandise offering, ensuring it is relevant and cost efficient, and monitoring and reporting on stock levels.

· Manage and develop the Alzheimer’s Research UK online shop, monitoring sales and responding to customer queries, working with the Digital team to ensure strong day-to-day performance.

· Manage the production of printed materials including health information and events materials.

· Manage our merchandise, print and fulfilment suppliers, leading tenders, contracting, review meetings, and briefing new work.

· Create and manage the merchandise and fulfilment budget for the organisation, completing quarterly reforecasts.

· Develop excellent relationships across the organisation, supporting colleagues to plan their requirements for merchandise and printed materials.

· Play an active role in the Brand management team and the Strategic Marketing directorate, demonstrating the Alzheimer’s Research UK values and leadership attributes.

· Line Manage the Supporter Merchandise and Fulfilment Officer and support their development.

What we are looking for:

· Experience of working in a charity.

· Excellent experience of procuring and managing external print and fulfilment suppliers.

· Experience of buying merchandise products.

· Experience of tracking and reforecasting budgets.

· Experience of working within creative production processes to print and distribute creative work.

· Strong experience of developing materials for events.

· Understanding and experience of working to brand guidelines and driving brand consistency across materials.

· Outstanding stakeholder management and relationship building.

· Ability to work with independence, drive and initiative.

· Excellent project management skills.

· A creative and innovative thinker who generates new ideas.

· Organised with the ability to prioritise many tasks and pay excellent attention to detail.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 2nd November 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

We have an exciting opportunity for an Safe Accommodation Independent Domestic Violence Advisor to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be Pan Staffordshire and travel across Stoke on Trent and Staffordshire is essential.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required.

As an IDVA you will be asked to:

• Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support

You will need:

• Experience of providing support those affected by domestic abuse
• Experience of undertaking need and risk assessments and creating safety plans
• Experience of the MARAC and other partnership processes
• Experience of multi agency working

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Triage & Early Interventions Officer (TEIO) to join the Hampshire & Isle of Wight West Team working 22.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is offered working from either Southampton Central Police Station. This role is offered as an office-based role.

As a TEIO you will:

• Make calls to offer support to victims of crime, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information.
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff to provide a seamless service to clients

You will need:

• Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to use generic IT applications competently.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Engagement Coordinator 

Brighton and Hove Speak Out is a dynamic local advocacy charity. We support people with learning disabilities to have a voice and choice and control over their lives through providing a range of advocacy services and community projects.    

We are seeking to appoint a part time Advocacy and Engagement Coordinator to deliver a programme of engagement and consultation activity. The post holder will support people with learning disabilities to have their say about local services, share their experience about how support and services impact on their lives and make recommendaitions for improvements.

The role involves organising outreach and consultation on different issues. The post holder will support a group of self-advocates (the Link Group) to take part in planning, running and reporting to the Learning Disability Partnership Board.  

The Post Holder will also support health advocacy, training and awareness raising at Speak Out. They will support the ‘Thumbs Up' campaign led by a group of Speak Out members.

About you

The successful candidate will need excellent communication and organisational skills, including report writing, and will be able to manage a complex workload. Experience of advocacy and/or group work with vulnerable clients is essential. Knowledge of learning disability services and experience of working with people with learning disabilities is an advantage.  

If you are eager to make a positive difference in your next role this is a superb opportunity to join a charity making a real difference to the lives of people with learning disabilities.  

For more information see Speak Out’s website

Benefits to you:​  

• Holiday entitlement of 30 days, plus bank holidays  

• Flexible hybrid working  

• 3% employer pension contribution  

• Employee Assistance Programme (Wellbeing support package)  

• Committed to training and learning opportunities for continuous development  

• A strong sense of purpose knowing your work makes a real impact  

How to Apply

An application pack and more information about Speak Out can be found on our website:

All successful applicants are subject to an enhanced DBS.

Important Dates:

Closing date: Monday 10th November 

Interviews: Thursday 20th November  

Successful applicants are subject to enhanced DBS checks.  

Equality and Diversity

Speak Out is committed to equal opportunities and welcomes, values and celebrates diversity. We encourage applications from all parts of the community and treat all on a basis of equality. We support all staff to meet their potential in their role.