Customer service manager jobs in burnt oak, greater london

In this role, you will ensure the smooth and effective running of our Board of Trustees and its supporting committees. Working closely with senior leaders and Board members, you will be responsible for coordinating meetings, preparing high-quality documentation, and supporting compliance with governance and regulatory standards.

You will play an essential part in delivering a professional and efficient meeting management service. This includes planning and scheduling meetings, drafting agendas and papers, maintaining accurate records, and ensuring that best practice principles are upheld across all committee processes.

You may already have experience in committee administration, or you may bring a strong background in general administration or an educational interest in governance and a willingness to learn.

If you’re a quick learner with a keen interest in developing expertise in committee administration, we’d love to hear from you!

We would like to hear from you if you can demonstrate:

• Experience of providing diary management support
• Experience of committee secretarial duties
• Demonstrate customer service exeperience
• Confident written and verbal communication with colleagues and senior stakeholders
• Demonstrate strong organisational skills including the management of multiple activities.
• Delivery of work that is on time and to a high standard with excellent attention to detail.
• Demonstrate a high level of IT skill that can be used to deliver day-to-day work and to improve business processes.

The salary for this position will be between £30,000 - £34,000 depending on experience. This is a full time post at 36 hours per work and will be offered on a permanent basis. We will consider making this a part-time appointment, but no less than 0.8 FTE.

We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week  with the option to work remotely for the remainder of the week.

At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.

We welcome all applicants including those from individuals from minoritised groups, including those from Black, Asian, and minority ethnic backgrounds, disabled people, and members of the LGBTQI+ community.

Closing Date: 18 June 2025

Interview Date: 1 & 2 July 2025

Help shape the future of imaging services by supporting providers on their journey to QSI accreditation. As our Quality Improvement and Review Partner you'll lead independent assessments, guide expert review teams, and drive measurable improvements across NHS and private imaging settings.

The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. Jointly developed by the Royal College of Radiologists (RCR) and the College of Radiographers (CoR), the QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.

As a Quality Improvement and Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll support imaging services on their journey toward QSI accreditation and lead independent assessments across a wide range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams, deliver robust evaluations, and produce focused reports and action plans that drive meaningful, measurable improvement.

What you’ll do

• Act as the designated Quality Improvement and Review Partner for a portfolio of imaging services across the UK.
• Provide expert guidance to QSI leads on both the review process and the standards.
• Manage the full review cycle for services in your portfolio.
• Select and coordinate review team members in collaboration with the Quality Improvement Coordinator.
• Participate in quality assurance and moderation activities to ensure consistency and rigour.

What you’ll bring

• Demonstrable experience in quality assurance, accreditation, or evaluation assessments, or in healthcare quality management.
• Strong knowledge of quality assurance and assessment approaches.
• Excellent oral and written communication skills, tailored to diverse audiences.
• Proven ability to prioritise effectively while remaining adaptable to changing needs.
• A collaborative mindset and the ability to build strong relationships with a wide range of stakeholders.

If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Improvement and Review Partner candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Based in our Philanthropy Team in Fundraising, the postholder works with our clinical, estates and governance teams creating compelling proposals to secure mostly restricted income. If you have great digital competence, including the use of AI to summarise information, are an excellent storymaker able to understand an audience, quickly synthesize information and pitch in writing for success, or an early-career fundraiser ready to develop, in this role you will make a difference and work as part of a creative successful team. Understanding how to keep our ask fresh and steward these relationships is key.  You will inherit a portfolio of trust and grant funders who have committed support over the long term and a portfolio that delivers at least £180k in income each year. You will work with colleagues on well-established campaigns like The Big Give and support experienced volunteers who handle small grants. This role has space for innovation to secure new funders and uplift existing contributions.

Rasing Funds:

· Ensure an inclusive, engaging and best-in-class experience for Trusts and grant makers

· Manage an annual rolling programme of applications and multi-year funding reporting requirements. 

· Deliver medium, large and complex bids for unrestricted and restricted income to ensure success to an income level of at least £150k to fund initiatives including for example: direct delivery of care, volunteering initiatives, new routes into work for protected groups, equipment and capital projects.

· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders

· Steward existing trust donors, finding opportunities to cultivate and grow the relationship.

· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas to raise funds that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so.

· Attend our Clinical Assets Meetings and restricted funding meetings

· Generate social media posts consistent with Hospice content standards and GDPR and hard and soft copy information to inform and promote the impact of supporters, this includes video/reel thankyou messages.

Communication

· Prepare and submit high-quality, tailored grant applications to secure funding for specific projects and core activities

· Maintain and develop relationships with existing trust and foundation donors

· Be the first point of contact for trust and grant funders and supporters and, for colleagues internally who have questions/queries or have an interest in this area of funding

· Manage a pipeline of prospective funders, ensuring timely follow-up and tracking of application statuses

· Help to create and deliver moments of stewardship that are personal to each funder, show the impact of their support and inspire them when they can, to have an on-going relationship with the charity.

· Be volunteer team leader recruiting volunteers to support your role, ensuing they are inducted and supported. As the wider team help ensure all volunteers feel supported when their respective team leader is away.

· Identify opportunities to collaborate with colleagues across the Hospice to maximum benefit for the charity.

· Be an outstanding advocate for the Charity and represent the Charity at functions and events, in line with the values of the organisation, to promote the objectives of the Charity

Digital/Business Administration

· Provide routine and regular reporting on progress, advising on risk/mitigation to ensure the annual target is met

· Enter and update donor information on the CRM ensuring compliance with the GDPR and Data Protection Act.

· Ensure CRM (Donify) records and preference information is up to date and accurate at all times, including recording interactions with supporters

· Ensure all word documents are securely saved and accessible to colleagues on Sharepoint. 

· Ensure you comply with all aspects of statutory and mandatory training for your role and through your individual performance deliver on jointly agreed objectives and goals that help to deliver the business of the charity.

Key Accountabilities, Responsibilities & Tasks

Departmental & Role Specifics

· Embrace and embody our Hospice values

· A collaborative open and transparent approach to working with others

· Deliver successful bids for unrestricted and restricted income to targe twith plans for growth

· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders

· Steward existing trust funders, finding opportunities to cultivate and grow the relationship.

· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so in grant applications

· Happy in a fast-paced environment, with proven ability to plan and complete work to deadlines and managing conflicting priorities

Qualifications, Skills, Experience, Knowledge & Approach

· Educated to degree standard or equivalent

· Written fluency able to match bid requirements with succinct well evidenced phrasing

· Two years relevant experience with transferable skills

· Excellent digital skills with experience in using AI to synthesize information

· A successful track record in securing grant funding or meeting sales targets

· Good interpersonal skills able to inspire confidence and trust

· Well-developed insight into your own strengths and areas for development

· Enjoys working with people from a wide range of communities and contexts

· The ability to build rapport quickly and mutually beneficial long term relationships

· Experience of working to income targets and working proactively to take corrective action

· Experience is using donify (or another CRM), business software, social media and databases

· Experience of working with volunteers (desirable).

Communication

 · Confidently present the key messages of The Hospice of St Francis,

· Generate social media posts consistent with Hospice branding and content standards and GDPR and hard and soft copy information to inform and promote the impact and generosity of supporters, this includes video/reel thankyou messages from the CEO and Chair

· Emotionally resilient, empathic, curious, diplomatic and people-focused.

· A consistently high level of supporter care (or customer service) with proven ability in continually improving the supporter (customer) experience.

Job Title: Night Support Worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum (par rota)

Hours: Hours: 40 hours per week including weekends.

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for a Night Support Worker within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

Who we’re looking for

We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

To be successful in the role you must be able to:

· provide dynamic person-centred support to residents

· ensure at all times the environment is safe and welcoming for all

· work together in a team to deliver a psychologically informed environment

·  

What we offer

We offer our staff a generous benefits package, which includes:

· Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%

· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service

· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing

· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.

· Season Ticket Loans – We offer interest-free season ticket loans after successful probation

· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

About the Role

Are you an experienced administrative professional, able to provide a high level of service for multiple stakeholders in support of excellent programme experiences? Do you believe that every young person should have the skills, confidence and opportunity to enjoy a rewarding future?

If so, we have the perfect opportunity for you.

We are looking for a confident and enthusiastic self-starter, able to support a geographically dispersed team, who is motivated and inspired by what we do and can start with us asap from mid-end July 2025.

This is a crucial administration, IT and customer service role at the centre of Career Ready’s work in Scotland, ensuring data, processes and systems are meticulously maintained and for our corporate stakeholders and their volunteers to experience clear and timely communication and interactions. The role is wide ranging – from ensuring accurate meeting minutes, precise written stakeholder communications and the confidence to respond and refer stakeholder queries.

The successful candidate will have the tenacity, energy and ability to deal with a variety of duties and many priorities, with a systematic approach to work, underpinned by excellent attention to detail, communication and organisational skills. This is something we look forward to you demonstrating as part of the recruitment process.

You will also be able to demonstrate confidence and capability in the use of Salesforce or a similar CRM system with experience of data management and analysis, and you must be skilled (intermediate level) in the use of Office 365 (Word, Excel, PowerPoint and SharePoint). With your ability to manage multiple priorities through great planning, communication and execution, a ‘high standards’ approach to all that you do is what you will demonstrate from your current employment and be known for with us.

Full information can be found in the candidate brief.

• Home working located in mainland Scotland
• Up to £30,000 DOE plus pension
• A working from home allowance of £300 pa is provided
• Annual leave: 27 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
• 6% contribution to personal pension plan, subject to 3% employee contribution
• Access to both our Reward Gateway Portal and an Employee Assistance Programme
• Interest-free season ticket or bicycle purchase loans
• Business expenses including mileage allowance for car usage

Timetable

• Closing date for applications: 5pm Tuesday 24 June 2025
• First stage interview for short listed candidates: Friday 27 June 2025
• Second stage interview, if short listed from first stage: Wednesday 2 July 2025
• Candidate takes up post: ASAP from mid-end July 2025

To Apply

The rhythm of the Career Ready programme in Scotland means we would love to hear from people who can demonstrate success in operational roles that enable others, and as a small charity that will invest in you, be aiming to be with us for at least two years.

We look forward to your application – please email your CV and a covering letter that demonstrates clearly, through examples, how your experience meets the requirements of the role, what attracts you to this role and how you heard about the vacancy. Please provide details of your current salary.

Rent and Service Charge Manager

High Wycombe, Bucks & Hybrid working 

£61,500 p/a + excellent benefits (pro rata for P/T)

Maternity Cover - 1 year 

Full Time or Part Time

As the key representative and ambassador for rent and service charges for our client's business, you will manage key processes and stakeholder relationships. Working within the Finance directorate of around 60 people, you will manage a small team and will contribute to the strategic direction of the function.

Within this position you will provide an expert advisory service to both service owners and budget holders, ensuring Value for Money for customers whilst maximising rent and service charge recovery for the Group.

• With proven experience from within a rent and service charge management position, you will have strong leasehold and housing legislation knowledge.
• You will have a strong understanding of accounting procedures and processes to enable you to monitor and review service charge recovery for the business.
• You have good overall understanding and experience in working in a Finance team and strong analytical skills with the ability to interpret complex financial data.
• Planning and organising resource for the rent and service charge calendar is vital as there are challenging deadlines.
• You will have an eye for detail and instil the need to monitor and analyse to your team as compliance within relevant legislation and service delivery to customers is imperative.
• You will be expected to measure and analyse existing systems and processes, developing creative solutions to improve services for our customers. Your excellent customer focus, commercial acumen, and adept communication skills with a range of different people, including key stakeholders will be key to your success in this post.
• You will be confident at dealing with challenge and will ensure you always work for the best outcome for the business and our customers even if this might involve conflict.
• In your role, you will be expected to support the delivery of the rent and service charge transformation project and the implementation of the new rent and service charge module.
• You will be required to work closely with the rent and service charge project manager and project team to support delivery of the projects.

Reduced-Hours Opportunity They welcome applications from candidates interested in a reduced-hours contract (circa 30 hours over 4 days) 

Where could this role take you?  Whilst this role is to cover maternity, in a business our client's size and with the transformation they are going through, there is a possibility that this could either be extended or other suitable opportunities may arise. Many of their talented colleagues started as temporary / interim and have gone on to forge successful careers with them. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields 

Closing date: 17 June 2025, however our client reserves the right to close this vacancy earlier than the published date should they identify a suitable candidate. 

This is a varied role, ideal for someone who enjoys working across lots of projects at the same time. Your main focus will be managing our staff training programme, supporting with the recruitment and onboarding of new staff and overseeing our office functions. You'll also look after some of our financial admin as well as providing some executive support for our Board of Trustees. We're a small team of 30 staff and the role is a hybrid, designed to support all aspects of the central functions of the Charity.

Your HR responsibilities (around 3 days a week), will be to:

• maintain accurate HR records for all staff
• manage and administer our HR platform, Employment Hero
• co-ordinate our annual training schedule, manage the training budget and oversee our external trainers
• lead on the recruitment and onboarding of new staff
• oversee our DBS Records
• develop and oversee staff inductions
• manage the timesheets and payroll for Ignition Brewery, the Charity’s trading subsidiary
• lead the organisation in becoming a Disability Confident employer
• contribute to the development of the our HR policies and procedures

Your admin responsibilities (around 2 days a week), will be to:

• act as the office manager, ensuring that staff offices are maintained in a neat and tidy fashion
• act as Secretary for the Board of Trustees and Risk & Finance sub-committee, organising meetings and taking minutes
• manage service users' personal account records
• send out monthly statements to parent-carers and follow up on overdue accounts
• support the CEO and Finance Manager with the development and roll-out of new digital platforms as the service grows
• organise staff events such as annual training days, Christmas parties, etc…
• monitor stock levels and order supplies
• manage petty cash
• maintain our public noticeboards
• answer telephone and email enquiries

You'll also support our service delivery team at major events (e.g. annual show, sports day, etc…) and establish and maintain excellent working relationships with parent-carers, external agencies, funders, local authorities and other external stakeholders.

What we need from you (the essentials):

• a minimum of one years’ experience working in a fast-paced administrative environment
• excellent communication and interpersonal skills
• good written skills, with an ability to produce reports and other relevant documentation using Microsoft Office and CRM systems
• strong organisational skills with an ability to plan ahead and work across different areas of the charity simultaneously
• an ability to maintain discretion and confidentiality
• meticulous attention to detail with an ability to perform tasks accurately and efficiently
• a flexible and ‘hands-on’ approach to your working practice, with a ‘can-do’ attitude
• a willingness to learn and an openness to feedback in order to improve your work

What we’d also like from you (the desirables):

• previous experience of working in a HR and/or admin team
• an ability to manage projects through to completion
• experience of working with neurodivergent adults and/or adults with learning disabilities in a voluntary capacity

Brighter Horizons believes that every adult is entitled to live freely of abuse, harassment and bullying and, as such, is committed to safeguarding and promoting the welfare of vulnerable adults. This post is subject to a satisfactory standard DBS check.

This experienced helpliner will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate self-starter with the ability to prioritise their own workload whilst supporting our community.

The ideal candidate will be engaged and willing to learn with a proven track record of delivering support services within the charity sector. They will be an excellent communicator who is good at self-motivating in a remote role and has experience in building meaningful relationships with a range of stakeholders. They will also be able to multi-task on a daily basis by supporting our service users through a range of platforms.

Experience of supporting service users face to face, being able to extract data for reporting, grow existing services and the ability to deliver presentations would also to desirable.

Job Title: Community and Events Fundraising Executive

Reports to:  Community and Events Fundraising Manager

Hours: 0.5-0.6 FTE / 18.5 or 22.2 hours per week.

Location: Hybrid – 2 days in our London office

Salary: £28-32,000 p.a. FTE.

Actual salary £14-16,000 p.a. for 0.5FTE  depending on experience and skills or £16,800 - £19,200 p.a. for 0.6FTE.

Contract:  Permanent

Are you an experienced community and/or events fundraiser, who loves the buzz of marathon day, and has ambitions to take their career to the next level? We’re seeking someone to join our community fundraising and events team at the Royal Society for Blind Children (RSBC) and help us grow our income to support children and young people with vision impairments.

This role joins us at an exciting time as we are building our community and events fundraising programme and offering new ways to engage. A focus of this role will be supporting our London Marathon team – a pillar of our C&E fundraising – building on the outstanding stewardship journey we offer our runners, and crucially thinking creatively about the stewardship journey once they’ve crossed the finish line, inspiring our fundraisers to continue supporting us.

We’re looking for someone who’s fun, brilliant with people, full of ideas and proactive to join our team. If that sounds like you, drop us a line.

Some flexibility will be required to attend events outside of normal working hours, and around Marathon Day.

Some main duties of this role include:

· Leading on event planning, recruitment and stewardship for the London Marathon with the aim of maximising income and fostering long-term support from our partners and runners

· Grow and develop RSBC’s London Marathon offering, expanding our appeal and reach

· Working with the Community and Events Fundraising Manager to deliver the wider community and events fundraising strategy, developing and implementing new activities and sustainable income streams

· Champion a first-class supporter experience, ensuring every interaction fosters connection and demonstrates value

· Support the co-creation of innovative, integrated campaigns that drive unrestricted income and deepen community engagement

The ideal candidate will have advanced relationship building skills and experience in community and/or events fundraising, proven ability to achieve income targets and build community networks nationally, working knowledge of CRM databases.

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, an option to buy an additional 2 days of annual leave, Employee Assistance Programme, Perkbox, flexible working opportunities, 3% contribution towards pension, access to 24/7 GP, mental health care and dental advice via apps if member of pension scheme, season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: Noon, Thursday 26 June

Interviews: Week commencing 30 June

To apply you must have the right to work in the UK. We do not provide any sponsorship.

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About Emmaus Greenwich

Emmaus Greenwich is a unique charity that offers a home, work experience, and individual support for up to 45 people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, meaningful work opportunities, and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to people who live in an Emmaus community and contribute to the social enterprise, where they support themselves and one another.

Emmaus Greenwich offers an individual holistic package of support and a tailored development plan to support each companion develop new skills (or build on existing ones) to boost confidence, improve mental and/or physical health and wellbeing, and increase employability.

About the Role

As the Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.

Contract:  12-month fixed term contract, part time, (28 hours per week) 

Salary: £43,962 - £47,502per annum + London weighting allowance at £3,954 per annum, pro-rated 

Location:  Hybrid, London, Victoria Animal Hospital SW1V 1QQ (2 days per week in the office) 

Closing date:  Sunday 22 June 2025 

Interview dates:  30 June & 1 July 2025 

Join Blue Cross as a Project Manager and help shape the future of our Veterinary Services, helping people on low incomes to access vital healthcare for their pets. As part of our central Strategic Planning team, you’ll use your project management skills to help deliver an ambitious expansion programme to reach more pets and people across the UK who need our help, at a time when it has never been needed more.  

More about the role

In support of our three-year strategy, Our Focus, we’re working to increase the number of pets we help through our veterinary services whilst maintaining a financially sustainable service for the charity. 
 

To achieve this, we’ve designed a programme of service design and improvement projects, and as Project Manager, you’ll play a vital role in bringing this vision to life. 
 

Working closely with the Programme Lead and Head of Veterinary Operations, you’ll lead the implementation of a key service design project across our hospitals, working with hospital teams to make the transition as smooth as possible whilst maintaining focus on the project benefits. You’ll also support the programme team to apply our project methodology ensuring the necessary structure and governance.  
 

We’re looking for someone with a track record of delivering large, service design changes in operational, customer-facing environments. You’ll be an experienced Project Manager, with a collaborative approach and great stakeholder management skills to enable you to lead our teams and clients successfully through this transition. Experience in a similar healthcare setting would be beneficial, in addition to a passion for pet welfare and empathy for our clients. 
 

At Blue Cross, we offer a rewarding career where you can make a tangible difference to the lives of pets. You'll join a passionate and dedicated expert team committed to our purpose to help pets and people thrive together.  

We provide an inclusive, supportive and collaborative work environment, opportunities for professional development, and a competitive benefits package, including flexible working arrangements. 

What you’ll do: 

• Plan and deliver your projects using our tried-and-tested project management approach (based on Prince2) to achieve successful outcomes. 
• Keep a close eye on project progress, budget, quality and performance to ensure we meet our goals. 
• Build strong relationships with colleagues and external partners linked to your projects. 
• Work collaboratively to create realistic plans and allocate resources effectively. 
• Clearly communicate project updates, challenges, and successes to stakeholders and senior leadership. 
• Manage changes and issues, finding creative solutions. 
• Identify and manage project risks. 
• Maintain accurate and up-to-date project records. 

Want to know more? We've attached a detailed job description that outlines the role and responsibilities in greater depth. 

About you

We’re seeking a highly motivated and experienced Project Manager with a passion for project management and pet welfare. You’ll be a natural leader with excellent communication and interpersonal skills.  

You’ll have a proven track record of delivering large, successful projects on time and within budget to meet their goals. 

Knowledge, skills, and experience  

• Experience leading strategic, cross organisation service design projects successfully from start to finish 
• Strong project management skills and in-depth technical knowledge (Prince2 or equivalent) 
• Excellent organisational and planning abilities 
• A keen eye for detail and accuracy 
• Excellent interpersonal and communication skills with extensive experience of engaging, influencing and working with diverse teams and external clients to deliver change 
• A passion for pet welfare 
• Experience managing multiple projects simultaneously 
• Experience working in a busy role and to deadlines  

It would be great (but not essential) if you also had: 

• Previous animal welfare/charity experience  
• Experience working in a similar healthcare setting 
• Change management qualification  
• Experience of using MS Project 

Ready to join us? 

Click the ‘Apply Now’ button to complete a short application form and upload your CV ahead of the closing date on Sunday 22 June 2025.

We may close this advert early if we receive a high volume of suitable applications. We look forward to receiving your application! 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.  

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll 
thrive in a supportive and rewarding environment. 

Our generous benefits package includes:  

• Enhanced annual leave entitlement: 30 days plus bank holidays  
• Pension scheme with enhanced employer contribution  
• Life assurance  
• Unlimited access to an employee assistance programme 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife 
• Recognition scheme 
• Annual volunteer days  
• Claim for professional fees 
• Charity worker discounts across a variety of retailers.

We have an exciting new opportunity for an experienced Team Manager to join Ability Housing Association based at Sessile Court, Hayes

About Ability Housing Association

We are Ability. We provide housing, care and support services for people who want to live more independently. We focus on what each person can do – on their ability – rather than what they can’t do. We work together with our customers to help them overcome barriers to achieving their own personal independent living goals.

About the role

At Sessile Court, we provide supported accommodation for adults with enduring mental health needs. We recognise that, like everyone, our customers’ needs fluctuate and, as such, the support we provide is individually tailored in line with customer needs, preferences and aspirations.

You will be responsible for ensuring that each customer has a personalised package of support in place and that risk assessments reflect a positive approach to risk-taking. You will ensure that customers have choice and control over their support and are empowered to live as independently as possible, with the long-term aim being to gradually reduce support in a safe and planned way.

You will report to the Area Manager and will be part of a wider team of experienced Team Managers, who provide peer support to each other. A typical day will involve working in partnership with a range of stakeholders involved in customers’ support, allocating and matching support workers to customers, mentoring and coaching support workers in carrying out needs assessments and reviews, and writing support plans and risk assessments.

This is a full-time position working 35 hours a week on a 9-5 basis with a requirement to participate in on-call duties approximately once every two months.

About you:

• You will have a passion for working closely with individuals experiencing mental ill-health and will have an understanding of the stigmatisation and discrimination often experienced by our customers
• You will have an in-depth understanding of a range of approaches that are effective in achieving high customer involvement
• You will be focussed on customers’ strengths and abilities and will have a demonstrable history of supporting individuals with mental ill-health to live as independently as possible
• You will be efficient, motivated and organised, being able to work to deadlines and meet set objectives
• You will be a skilled people manager and will have experience of leading motivated teams to provide high-quality, individualised support in a supported housing or similar setting

Experience and Qualifications

• At least 2 years relevant experience in an operational management capacity in a health and social care setting
• Hold or working towards a Level 5 Diploma in Leadership in Health & Social Care or equivalent qualification .

Benefits you will receive with this role

• Support and leadership
• Training, learning and development opportunities
• Medical cash-back scheme
•  25 days annual leave (plus bank holidays)
•  Contributory pension
•  0.45p per mile
•  Sick pay

Starting salary: £35,226

Weekly hours: 35

This post requires employment references and enhanced clearance by the Disclosure & Barring Service.

Corporate Fundraising Manager
Part-time, 21 Hours per week
Permanent
Hybrid (minimum one day in Twickenham Office per week)
£42,000 (pro rata) depending on experience

FIRST STAGE INTERVIEWS WEEK COMMENCING 16TH JUNE
SPEAR is a lifeline to hundreds of people each year who are experiencing, or at risk of, homelessness across six London boroughs. We provide essential outreach support, a variety of accommodation options, tenancy support services and vital health programmes. In 2024 we supported 804 people experiencing homelessness. This included 466 people found rough sleeping, 227 people in accommodation-based and floating support and 84 young people aged 16-25.

We are seeking a dynamic and experienced Corporate Fundraising Manager to lead and grow our corporate giving and partnerships income stream. Corporate Giving at SPEAR comprises just over 20% of our fundraised income, with a mix of direct giving, local COY partnerships and employee fundraising. This is a key role within the Fundraising and Engagement team, responsible for developing and managing relationships with corporate partners to generate sustainable income and deepen engagement with SPEAR’s mission.

You will also play a strategic role in identifying new prospects, securing partnerships, and delivering excellent account management to all existing supporters. There is scope to grow the role with professional growth opportunities for the right candidate. Please see the Job Description and Person Specification for more information.

Your Benefits
- 34 days’ holiday, (inclusive of bank holidays) increasing with length of service
- Enhanced maternity and paternity leave
- Enhanced occupational sick pay
- Enrolment into our pension scheme after three months’ service
- Yearly eye care vouchers

Your Perks
- 24-hour access to confidential counselling services (EAP)
- Free staff wellbeing sessions
- Flexible working
- Free moving house day
- Staff interest-free loan and season ticket loans
- Cycle to work scheme and free parking at some sites

Once you join us, you will be eligible for a whole host of benefits. Need a day off to move house? We can do that. Want to be out in nature every day and cycle to work? No problem. Need to know you’ll be financially secure whether you’re sick, having a child or simply in the future? We’ve got that covered with sick pay, parental leave and a great pension scheme.
We’ll also ensure your mental wellbeing can be your number one priority through access to a confidential counselling service, so you can go home every day, knowing your hard work is helping some of those most marginalised in society move from homelessness to independence.

SPEAR welcomes and encourages applications from everyone, regardless of age, disability, gender, ethnicity, religion or sexual orientation.

Please apply using the button shown.

Membership & Services Administrator 

Salary: £26,031 per annum to £27,349 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 16 – 18 on AUK’s pay scale 

Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis. 

Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.

Due to the nature of the role there is a requirement to work core hours of 9am – 5pm (or as agreed at interview) 

Interview: w/c 30th June 2025 

Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance

About Us: 

AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members. 

We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems. 

This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity. 

As part of our continued growth, we are seeking a Membership & Services Administrator to join our team. 

Key responsibilities include: 

• Processing Membership applications via SharePoint. 

• Mailbox management. 

• Generating reports via Salesforce (CRM) and accurate data entry. 

• Handling customer enquiries from a range of stakeholders. 

• Responding to "contact us" forms and leads. 

• Setting up member-forums and events, logging attendees, updating agenda and co-hosting. 

• Supporting Membership officers and Manager with membership renewals. 

We are looking for an experienced Administrator with the following attributes and experience: 

• Membership Administration (desirable) 

• Experience using Salesforce CRM (desirable) 

• Detail orientated and highly organised 

• Self-motivated with ability to work with autonomy 

• Happy to work mostly from home 

• Well-honed customer service and/or membership-care experience. 

Posted on: 06 June 2025 

Closing Date: 9am 24th June 2025