Customer support jobs

At Headway, our mission is simple: Improve life after brain injury.

Every 90 seconds, someone in the UK is admitted to hospital with a brain injury. Our job is to support survivors and their families from the moment brain injury strikes – and to do that, we need your help and expertise!

We’re seeking a determined, values-driven Director of Fundraising to drive income generation across several different disciplines, helping to ensure we can continue delivering vital support to people affected by brain injury.

This role isn’t just about setting strategy; it’s about being actively involved in in a hands-on capacity as you build relationships and lead fundraising efforts across community, individual giving, corporate partnerships, events, legacies and trusts fundraising.

You will also oversee and support the Head of Retail, ensuring that income from our charity shops contributes effectively to the organisation’s overall financial sustainability and growth.

As a member of the Senior Leadership Team, you will also have the opportunity to shape Headway’s future and contribute to key decisions across the charity, including working with trustees and contributing to board meetings.

Key areas of accountability

• Develop, maintain, and evolve a multi‑year fundraising strategy (3‑5 years) aligned with Headway’s strategy, priorities, and risk appetite.
• Lead the development and delivery of income generation plans across all fundraising channels (retail, individual giving, corporate partnerships, trusts and foundations, events, legacies, and community fundraising), translating organisational objectives into clear annual targets, growth strategies, and actionable fundraising plans.
• Personally lead on key fundraising initiatives, cultivating and stewarding donor relationships while overseeing a diverse portfolio of fundraising activities.
• Use data-driven insights to evaluate performance, inform strategy, and identify opportunities for growth.
• Manage and inspire a fundraising team, fostering a culture of innovation, accountability, and professional development.
• Oversee the Head of Retail and ensure the effective operation and strategic development of Headway’s charity shops.
• Monitor fundraising performance and report on progress to the Chief Executive and Board of Trustees.
• Play an active role within the Senior Leadership Team, contributing insight and expertise on income generation, fundraising performance, risk, scenario planning, and resource allocation, while working closely with colleagues to support decision-making and drive organisational priorities.
• Act as a key ambassador for the organisation, representing its mission and values to external stakeholders, partners, and donors.

About you

We’re looking for an experienced fundraiser who has performed at a director level or equivalent, ideally at a charity with a UK-wide reach.

You will be able to nurture and develop the fundraising team, building a strong culture in line with the organisation’s values, and motivating others to achieve shared goals by using your working knowledge of various fundraising disciplines.

You will be a skilled communicator, able to build relationships with and instil confidence in internal and external stakeholders including donors, supporters, and colleagues.

You will be confident and proficient in using CRM systems and fundraising platforms to manage supporter data, analyse performance and support donor engagement with data-informed decision making.

And you will be able to combine a strategic and analytic mindset with proactive, hands-on fundraising.

Benefits

• You will be automatically enrolled into the People’s Pension. This is based on your contribution of 5% and with Headway UK contributing 3%. For every 1% you increase above this, Headway UK will increase its contributions by 1% up to a total maximum of 6%.
• We offer 25 days’ annual leave, plus bank holidays, rising incrementally after two years to a maximum of 30 days. We also offer a range of special leave entitlements.
• Access for you and your immediate family members to an employment assistance programme offering life support, legal and medical information, and counselling services.
• Death in service benefit of two times your salary.

Closing date for applications: Wednesday 5 November 2025

First interview: Wednesday 12 November via Teams/Zoom

Second interview: Monday 17 November in Nottingham (NG6 8SF)

Job Title: Bank Retail Assistant

Salary: £15.18 per hour

Team: Retail

Hours: Ad hoc as required

Location: Across our shops: Guildford, Godalming, Knaphill, Cobham, Weybridge, Shepperton, Hampton Hill and Teddington

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Bank Retail Assistant  to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we are expanding our retail team and portfolio of shops.

This role requires experience in retail or charity retail as an employee or longstanding volunteer. You will also need administrative/cash handling experience

About the role

Your key purpose will be, in the absence of the manager or assistant manager,  to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

About you

This role requires experience in retail or charity retail as an employee or longstanding volunteer. You will also need administrative/cash handling experience

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working  under pressure and dealing with changing priorities.  You will be a car owner/driver

You will also have an ability to be a self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team.  You will be

organised and methodical and able to multi-task and work well in a team and on your own initiative. You are able to build good relationships with others and  flexible and willing to undertake varied responsibilities as part of a team

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: 15 November 2025

Interview Date:  Flexible

The Community Engagement Officer is an essential role in fostering strong relationships with current and prospective members of the School Library Association community. The postholder will provide frontline support, drive online and in person engagement through outreach initiatives, and contribute to the growth and sustainability of the membership base. This is an exciting opportunity for someone passionate about school libraries, children's books, education, and community-building. An expert communicator, you will be experienced in developing relationships with a variety of stakeholders at all levels and relish a busy role.

Coordinating and supporting our Branch network, you will collaborate on initiatives for development, delivery and new projects as they come online. You will be the first port of call for advice and expertise relating to school libraries and enabling our members to more effectively support their school communities. As resident children’s book expert, you will help with initiatives such as the SLA Information Book Award and member book related events. Supporting the delivery of online and in-person networking events and workshops for members, you will work with your SLA colleagues, in particular the Training and Events Officer, to deliver a high-quality member offer and to ensure member needs are reflected in all offerings. The ability to travel to training and events across the UK is essential. Duties include:

Branch network and member support

• Support the SLA Branch Network and member outreach
• Identify opportunities for developing initiatives to grow and develop the Branch network community, that will deliver on the SLA mission
• Develop strong relationships with local, regional and national stakeholders to support network growth and enable members to take full advantage of all relevant opportunities available to them
• Provide advice for SLA members on all aspects of school libraries, ensuring they are supported and can be as effective as possible in their school communities 
• Drive engagement and development of online communities as part of the branch network
• Coordinate the mentoring scheme and ensure it is promoted effectively, with necessary support and development available to mentees and training for mentors

 Training and events

• Support the development and delivery of a calendar of online and in-person networking and engagement events and workshops
• Represent the association at relevant events and for programmes (e.g., conferences, webinars, book awards)
• Support development of training programmes, toolkits and resources using member insight to inform

Outreach and communications

• Use sector insight to identify opportunities for development of research and other initiatives, maintaining links and horizon scanning
• Provide SLA consultancy aligned with strategic approaches, supporting schools with development of their libraries, reading and information literacy provision to help children and young people reach their full potential
• Contribute to SLA communications such as TSL, newsletters, updates, and promotional materials
• Oversee the book review process in support of TSL, our quarterly journal

An ability to foster collaboration and community engagement will be an important part of this role. All team members contribute to office admin, maintaining member data and general office support.

To be successful in this role you should ideally be able to demonstrate:

• experience of working in school libraries, the education sector and a strong understanding of the education landscape
• strong knowledge of children and young people’s literature across the age ranges
• understanding of the curriculum and teaching and learning outcomes
• experience developing and delivering inspirational training, online and in person
• experience creating training resources, toolkits, teaching and learning activities
• the ability to galvanise and inspire others with flair and creativity
• the ability to multi-task, manage own workload, prioritise and meet competing deadlines
• the ability to work hours flexibly around event and training delivery

The salary for this position is £19, 594.59 (FTE £29,000) for 25 hours per week, and comes with a 6% employer pension contribution.

This is a remote working role, with regular all team meetings which you will be required to attend, in addition to training and events across the UK and online. Working patterns can be negotiated. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

Why work for the School Library Association?

We are in an exciting period of growth in the history of the SLA, with a new CEO, coinciding with the opportunity to influence a new government. Plans to redevelop our offer are in progress and you will have the opportunity to influence new approaches and ways of working. We are a small, friendly team who support each other to deliver an excellent service to our members and passionately believe in the power of school libraries to transform children and young people’s personal, social and educational outcomes.

Annual Leave is 25 days plus bank holidays. We offer free mental health support and counselling sessions and brilliant discounts with a variety of retailers including up to 40% off Vue cinema tickets through our HR partner.

About the School Library Association

The School Library Association (SLA) is an independent charity and membership organisation that believes every pupil is entitled to effective school library provision. The SLA supports all those working in school libraries. We have been representing the school library sector for more than eighty-five years, with membership to the Association thought of as essential to all those who work in and around school libraries. Membership to the SLA provides training, support in advocating with senior leadership teams, incredible discounts and collegiate networking opportunities for everybody working in and with school libraries.

How to apply

To apply please send your CV and a covering letter (no more than one page) detailing the experience you have in relation to the job description, that you can bring to this role, and how your skills align with what we are looking for. Applications without a cover letter will not be considered. We truly appreciate all applications, but due to the volume we receive, we will not be able to provide individual feedback. No agencies please.

Deadline: 10th November 9am. Please note we will be actively interviewing for this role; if you are interested apply as soon as possible as we may close recruitment early if the right candidate is found.

Salary: Grade 5 - £37,739 per annum pro rata

Hours: Full time: 37.5 hours per week

Contract: Fixed term contract until end of March 2026 -possible extension until 31st August 2026

Location: Manchester

Closing date: Thursday 30th October 2025 at 11.30pm

Do you have experience of working in frontline services, ideally supporting people with multiple and complex needs or facing multiple disadvantages and leading staff in a paid or voluntarily role? Then join Shelter as a Team Leader in our Early Help Adult Navigator Service and you could soon be playing a vital role at the heart of a truly innovative programme to address the housing emergency.

About the Role

The service provides early help for adults facing multiple disadvantages and is part of two wider programmes: Manchester Bringing Service Together for People in Places (BST PiP) programme and the national Changing Futures programme. You will work alongside the Navigators, services and agencies to identify blocks and barriers within the support systems for people experiencing multiple disadvantage and come up with solutions. We emphasise the importance of early intervention and prevention, to deliver a person centred approach which plays to clients’ strengths. Our aim is to transform local systems to enable positive outcomes. You will put the lived experience of people facing multiple disadvantage at the heart of everything you do as they are involved in its delivery and shaping its future.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You will need strong understanding of the barriers faced by people accessing local services and  knowledge of the wider challenges experienced by people with complex needs including trauma. You can demonstrate sound experience of leading and supporting colleagues and experience of case supervision, relationship building and contract management. Also, you know when to challenge the status quo and are able to lead change and welcome the introduction of new ideas and processes.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the team

Your team will be made up six Navigators based in multiple locations around the City of Manchester. You will lead and support them as well as collaborating with our two partner organisations to deliver the service.

You will also work alongside other teams at the Greater Manchester Hub, including our Housing Rights Workers, Homeless Health Peer Advocacy team, our Changing Futures GROW Campus and more.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please submit your CV, along with a supporting statement. The supporting statement should demonstrate how you meet the five knowledge, skills and experience points in the About You section of the job description, and ensure you demonstrate how you address the behaviours below throughout your responses:

•We prioritise diversity and have an inclusive and open mindset

•We create change and align behind our strategy

Please use real examples and write up to 350 words per point. CVs without an accompanying supporting statement will not be considered.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Rotherham Hospital & Community Charity is looking for a passionate, dynamic Fundraising & Engagement Coordinator to drive income, awareness, and engagement across the Trust and wider Rotherham community. This is your chance to take ownership, develop innovative fundraising ideas, and champion the Charity at events, with donors, corporate partners, schools, and NHS staff.

You’ll play a key role in embedding fundraising across the Trust, leading staff campaigns, ambassador programmes, and high-profile events. The role also involves volunteer engagement and supporter care, ensuring every interaction inspires and maximises impact.

This is a visible, influential role for a results-driven fundraiser who thrives on creativity, innovation, and making a real difference to patients, staff, and the Rotherham community. Travel across the region and occasional attendance at external sites are required.

Who we’re looking for and why join us

At Refugee Legal Support (RLS), we’re seeking a dynamic leader to become our new Fundraising Director. This pivotal role offers the opportunity to shape the future of a values-driven legal organisation that stands in solidarity with people on the move. 

Following significant growth in recent years, you’ll build on strong foundations to support the organisation’s sustainability. You’ll bring strategic vision, excellent stakeholder management skills and a collaborative approach to support the delivery of RLS’s new strategic plan. 

However this role goes beyond fundraising. You’ll also be a key member of our Management Team and work closely with our Executive Director, Legal Director and board of trustees to shape the future of the organisation. This is therefore a perfect opportunity for anyone looking to develop their senior management skills. 

This role combines strategic oversight with hands-on work, bridging urgent funding needs, long-term fundraising strategy and organisational leadership. For a leader passionate about migrant justice and equity, this is a career-defining opportunity to sustain and grow RLS’s impact while shaping its future.

About Refugee Legal Support (RLS)

Our structure

Refugee Legal Support (RLS) operates as a registered organisation in both the UK and Greece, reflecting our international scope and impact. Our governance structure includes a dedicated Board of Trustees and specialised subcommittees that provide oversight and strategic direction. We’re supported by a dynamic management team and dedicated, expert project teams who deliver our mission across Greece, the UK, and Northern France.

What we do

Refugee Legal Support is an international legal support organisation, with operations in Greece, the UK and Northern France. We’re committed to ensuring access to justice through expert legal information and advice to people seeking safety and family reunification. Our casework is a tool to tackle individual and systemic injustice in immigration systems. 

We strive to develop inclusive, sustainable and regenerative ways of working which are directly informed by those with lived migration experience. We support the global movement that fights entrenched inequalities, racism and other forms of discrimination that force people to migrate. In doing so we recognise that immigration systems are weighted against those forced to migrate and stand in opposition to hostile policies, along with all forms of violence against people compelled to migrate. 

We’re specialised and use our expertise for strategic impact. We strive to be thorough and aim for precision and accuracy in all of our work. In a fast changing environment we use our experience and expertise to move quickly to meet needs, but to also think beyond the immediate context and push for positive systemic change. 

We continuously think and challenge ourselves in how we develop our anti-racist practice and empower refugee leadership. We recognise that climate justice and migrant struggles are interconnected and view our work through this lens. 

To get a fuller picture of our financial health and impact, have a look at our most recent accounts on the charity commission website. (Refugee Legal Support, Charity number: 1191680)

Our ethos

We have a strong commitment to consultative decision making and strive to be non hierarchical. We’re rooted in our foundational values of solidarity, anti-racism, independence, openness and transparency.Our colleagues play a central role in shaping our work and how we respond to need. They are dedicated to our mission and have the best interests of our clients at heart. We enable each other to fulfil our individual and collective potential in a work environment of mutual trust and respect.

Working at RLS:

The wellbeing of our colleagues is of paramount importance. We foster a friendly, supportive and collegiate working environment, and we practise consultative ways of working. We work flexibly and prioritise effective recuperation. 

Some of our benefits include:

• Generous annual leave: 28 days (pro rata for part time employees) plus bank holidays and additional days at Christmas;
• Flexible working schemes, compressed hours and remote working are available;
• 8% pension scheme with ethical pension provider. RLS contributes 5% with minimum 3% staff contribution;
• Wellbeing offering: access to specialist individual counselling, group clinical supervision or alternative means of wellbeing support (body and mind classes of choice);
• Enhanced maternity and partner leave;
• Enhanced sick leave and pay;
• Wellbeing leave;
• Learning & Development: each member of staff has access to training resources and courses and shadowing opportunities;
• We work in a purpose built office environment near Old Street Station, shared with two like-minded organisations. 

Role Overview: Fundraising and Operations Director

The successful candidate will lead RLS’s income generation through our next phase of development. You’ll oversee our relationships with key funders, individual giving, our approach to major donors and our communications. You’ll work closely with the Management Team and trustees to set and implement fundraising strategy and highlight and manage risk.

As a member of the Management Team, you’ll be involved in the day-to-day leadership and oversight of the organisation, with involvement in decisions from strategy to HR, project design and many other aspects of our work.

Core Responsibilities:

Fundraising strategy and development 

• Lead the development and delivery of RLS’s fundraising strategy to meet our funding targets and deliver our strategy.
• Meaningfully involve and guide the Management Team, trustees and Fundraising Officer in strategy development and delivery. 
• Develop new funding sources as appropriate.
• Ensure that funding sources fit with RLS’s values and our moral and ethical fundraising policy.

Organisational leadership 

• Work with the Management Team and trustees to lead on the delivery of RLS’s strategic objectives.
• Work with the Management Team to lead RLS, including finding creative solutions to issues as they arise and ensuring the smooth running of the organisation.
• Foster a supportive work environment that’s true to RLS’s values.

Lead on funder relationships 

• Develop and cultivate relationships with potential funders.
• Develop and maintain a strong pipeline of funding opportunities to meet our targets and fulfil our strategy.
• Lead relationships with existing funders, ensuring that they’re regularly engaged and that all reporting deadlines are met.
• Support the Fundraising Officer to lead on certain funder relationships. 

Proposal and application development

• Lead the development of compelling applications and proposals for funders. 
• Work closely with internal stakeholders to ensure that all funding applications meet the needs of RLS and align with our strategy.
• Support the Fundraising Officer to deliver high quality proposals and applications.

Individual giving and major donors 

• Work closely with the Fundraising Officer to develop and deliver a high quality individual giving programme to meet our fundraising targets. 
• Manage relationships with major donors and further develop this income stream. 

Communications and events 

• Work closely with the Fundraising Officer to develop and deliver RLS’s communications strategy. 
• Work with the Fundraising Officer and CEO to oversee and continue to develop RLS’s website. 
• Organise and deliver events from time-to-time to support the delivery of RLS’s fundraising strategy. 

Risk management, reporting and record keeping 

• Ensure that the Management Team and board have an accurate picture of RLS’s financial position, including a clear picture of risk. 
• Oversee accurate records of funder and donor relationships and income through our CRM. 

Representing RLS and occasional travel

• Represent RLS at events from time to time.
• Occasional travel, potentially including international travel. 

Line management 

• Provide high quality line management to the Fundraising Officer.
• In future, there may be other line management responsibilities as RLS’s staff changes to meet our new strategy. 

Person Specification

• Senior leadership experience in income generation 
• Proven success in securing significant, multi-source funding, including trusts and foundations. 
• Expertise in developing long-term financial strategy and sustainability
• Experience in shaping and overseeing individual giving campaigns 
• Excellent relationship-building and communication skills
• Ability to find creative, innovative solutions and problem-solve. 
• Strong leadership skills, including the ability to foster a team-wide understanding of and involvement in fundraising. 
• Have a strong commitment to advancing migrant justice.
• Be an active listener and a progressive leader. 
• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). A criminal record is not necessarily a barrier to recruitment but should be disclosed on application
• Have the right to work in the UK.
• Fluent in English.
• Have lived experience related to migration and/or experience of and relationships in the migrant justice sector (desirable). 

Job title: Data and Insights Manager

Reports to: Head of Data and Innovation

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month

Salary: £36,000-£42,000 (£38,500-£44,500 for London)

Hours: Full-time (37.5 hours per week). Open to flexible working.

Contract: 12-month fixed-term contract

Overall purpose

The Data and Insights Manager will be a vital part of Breaking Barriers’ Data and Innovation Team, which has overall responsibility for Breaking Barriers’ data infrastructure and data analysis (relating to clients, programmes, fundraising, corporate partners and communications). They will oversee the gathering, processing, analysis and presentation of Breaking Barriers’ data, in order to ensure we are as evidence-based and effective an organisation as possible. This will offer the opportunity to influence decision making at all levels and have a genuine impact on Breaking Barriers’ clients. The Data and Insights Manager will also take ownership of various projects to improve the organisation’s CRM (Salesforce) and its integration with other applications. In addition, they will support the Head of Data and Innovation with the management of the Data and Innovation Team’s working relationships with other teams and with coordinating the Data and Innovation team’s work.

The successful candidate will have previous experience in CRM management, ideally having worked as a Salesforce Administrator. They should possess a high level of data literacy, with knowledge of data analytics and visualisation. They should excel as a project manager and a communicator with a willingness to work collaboratively across teams. There is considerable scope for personal development in this role, with opportunities to shape the organisation’s future systems with a key emphasis on self-driven learning and development. The role would suit a pro active, creative and driven individual, who is keen to learn and to make a big impact working across the organisation.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.   

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Closing date for applications is Monday 27 October at 11:30pm. Please note, interviews will be held online on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Network, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and / or are from a refugee background.

If you are an expert by experience (a refugee or migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support with your job application from the Experts by Experience Employment Network. Please reach out to HR Manager, Caroline Meechan for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

At Leicester South Food Bank, our mission is to address the community's needs and provide effective responses to everyday life challenges. We are looking for a motivated and passionate Partnership Lead to join our team and help us make a positive impact.

We have opened a community hub in Wigston, a dynamic space designed to enhance well-being and purpose in our community. This innovative project responds directly to the expressed needs of our community for face-to-face interactions and accessible local services.

Key Features:

1. Multi-agency space hosting a variety of organizations

2. Flexible weekly schedule offering workshops, events, and activities

3. One-on-one support and advice services

4. Relaxed environment for community engagement 

 The hub will serve as a vibrant 'community expo,' showcasing diverse interventions and services from multiple organizations. This approach allows residents to explore and connect with various resources all in one place, tailored to the evolving needs of our community.

Main Responsibilities of this vacancy:

Multi-Agency Management:

• Develop and manage a multi-agency space to provide interventions and solutions to the community's recognized needs.

Local Organizing:

• Develop and manage a team of volunteers, who will build relationships and trust with the community.

• Explore and understand the experiences bringing people to need our support through listening activities and/or research.

• Assist the Operational Manager in mapping out and building relationships with the charities partners, referral agencies, and local anti-poverty organizations.

• Identify local issues driving poverty and engage with the campaign team to develop strategies for change.

Maintenance and Security:

• Regularly inspect and maintain the building, grounds, and equipment.

• Oversee security, including opening and closing the building and monitoring security systems.

• Ensure compliance with health and safety regulations and implement safety measures.

Cleaning and Repairs:

• Ensure the premises are kept clean and tidy, either directly or by supervising cleaning staff.

• Organize and oversee repairs and maintenance work, liaise with contractors, and manage maintenance budgets.

• Maintain an inventory of equipment and supplies, ensuring timely ordering and restocking.

Event Support:

• Provide logistical support for events, meetings, and other activities. 

If you are passionate about making a difference and possess the skills to create meaningful relationships, manage our premises effectively, we would love to hear from you. Apply today to join our dedicated team!

NOTE: This postion was advertised as Partnership and Premises Officer earlier this year. If you were previously interviewed and were not succesful, unfortunatly you will not be eligable to apply this time around.

Are you ready for a new challenge?

We are looking for an excellent communicator who is able to motivate and empower others to join our experienced team supporting Unpaid Carers across Lewisham. The service supports people to improve their health and wellbeing, and access wider support that meets their needs.

This is a great opportunity to support local communities and work with Unpaid Adult Carers, Young Adult Carers and Young Carers, completing assessments to understand people’s individual circumstances and level of need. You will carry out home visits and community meetings, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals.

You’ll build on your local knowledge to signpost and facilitate access for Unpaid Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Unpaid Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

This is a full-time role and applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a relevant sector. You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. Experience of working in mental health or dementia services would be an advantage.

Be part of something amazing!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Events Assistant
Contract: Permanent
Hours: Full-time
Salary range: £26,038-£26,675 per annum, depending on experience and qualifications.
Based: South Kensington, London SW7

The Position

As part of a small team, the Events Assistant will support the Venue Hire team with general administrative tasks, sales, planning and delivery of events and exhibitions for external venue hire clients as well as support Society colleagues with internal event planning.

The Society offers the hire of the Ondaatje Theatre and associated rooms to individuals and commercial, educational, and not-for-profit organisations for small-scale meetings, seminars, evening lectures, large daytime conferences, receptions and weddings. The net income from this business provides essential support for the Society’s charitable activities.

The post holder will primarily be expected to provide efficient and accurate administrative support to the Venue Hire team. This includes communication in writing, on the phone, by email and in person with clients; setting up Collections showcase displays; filing; database input (room booking system); displays; customer invoicing; and other administrative support to enable a smooth and efficient office.

They will also help to sell, organise and facilitate aspects of a small number of events, including liaison with associated contractors, and act as a point of contact for clients in the lead up to, and on the day of, an event.

The Society

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

The Society is a leading world centre for geographical learning – supporting education, teaching, research, professional practice and scientific expeditions, as well as promoting public understanding and enjoyment of geography and providing advice to policymakers.

The Society has an international membership of approximately 16,000, 31 specialist research groups, and a programme of activities that extends far beyond its membership to broad engagement with more than three million people per year. Over 200 lectures, conferences and other events are organised each year including a major four-day Annual Conference, a programme of popular lectures, professional development for geographers, and policy-related discussions.

The Society also publishes, under contract, scholarly journals and the popular Geographical magazine. It empowers others through a programme of grant-giving in support of research, fieldwork and expeditions, and teaching. The Society’s information resources include its historic geographical Collections of maps, images, books, manuscript archives and artefacts.

The Society offers professional accreditation to members through Chartered Geographer status.

The Society is based in a listed building in its own grounds in Kensington opposite Hyde Park, and operates nine regional branches in the UK and two overseas. There are 57 permanent staff, together with temporary, and volunteer staff.

Applicants are strongly recommended to familiarise themselves with the current work of the Society set out on our website.

Salary, Details and Benefits

This is a permanent, full-time post subject to successful completion of a probationary period of three months. The salary range for this post is £26,038-£26,675 per annum depending on experience and qualifications. The post is based in Kensington, London.

There are a range of benefits at the Society which include the following:

• 35-hour working week with Flexi time, dependent on the business needs.
• Option to work from home one or two days a week, dependent on the event schedule.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave
• allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support.

Applications must be received by 9.30 am Monday 20 October.
Interviews are planned to take place in the week commencing 27 October.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society aims to be an equal opportunities employer.

Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

No agencies please.

Senior Data Analyst

This role is being offered as a permanent part-time Job share (17.5 hours per week).

This role can be based in any of our UK locations; Cardiff, Edinburgh, London, or Warrington. 

You will be required to attend the office for a minimum of 1 day per week with the option to work remotely for the remaining 1.5 days. 

Salary - £23,333 (pro-rata) per year (plus London allowance if applicable)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. 

About the role

Join Christian Aid and use your passion for data to make a real impact in the world!

We are looking for an experienced data analyst to help us make the best possible use of our supporter data, to continue to grow income and engagement.  At its heart, this role is about uncovering the trends, patterns and stories behind the numbers, and providing clear, engaging reports and dashboards: generating real understanding to drive strategic direction.  The role is based in our newly formed Insight, Research, Innovation and Supporter Data team, bringing together professionals across these functions to drive impactful strategies and innovation.  It is a job-share post, working with another part-time analyst. 

About you

As well as being a whiz with numbers, analytical tools and coding (including SQL), you must be a good collaborator who can work well with stakeholders and other analysts across different fields to bring together the ‘big picture’ and add value. 

You must have experience working with CRM systems and developing and interrogating PowerBI reports and dashboards for different contexts.  

You need to be objective and clear-headed in a complex data environment; you figure out and focus on what really matters, going beyond headline reporting to uncover deeper insights and choosing the most effective methods to report on those insights to a range of audiences. 

You are inquisitive and curious, keeping an eye on improvements and innovations, and being proactive in making the right changes happen.  You are data and evidence-centric, with an appreciation of how quantitative and qualitative methods work alongside each other.  Ideally, you also have experience working in fundraising, supporter engagement, or customer experience. 

Sound like you?

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Housing Officer (Homeownership)

A place to create moments that matter

Location: Peterborough, Hybrid with travel around the region as required to meet business needs.
Salary: £39,178 per annum including car allowance.
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am-5pm with evening and weekend work as required. 

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

As a Housing Officer (Homeownership), you’ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.

This isn’t a desk-bound job. You’ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You’ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.

You’ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It’s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues.

You’ll need to:

• Translate legal jargon into clear, customer-friendly language
• Think creatively to solve problems and improve service
• Prioritise effectively and manage competing demands
• Build strong relationships across teams and with customers

This is a brilliant opportunity to make a real impact. You’ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It’s a role that keeps you on your toes and one where no two days are the same.

Salary

The spot salary for the Housing Officer (Homeownership) post is £39,178 per annum including car allowance for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience in leasehold management within a housing association or managing agent.
• Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development.
• Ability to work independently as part of a small team and collaboratively across the wider organisation.
• Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach.
• Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
• Proficiency in Microsoft Office (Word, Outlook, Excel).

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager followed by a role related assessment. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 8th October via Teams.

Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 15th October at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Freehold / leasehold properties, Housing services

REF-224 195

Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives of seriously ill children.

Reporting to the Head of Fundraising, you’ll be a vital member of our charity team, responsible for activity across community and events fundraising. This role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.

Please click on the attached job pack for the role description, more details about The Brompton Fountain and the role you could play, then apply via CharityJob with your CV and cover letter.

We look forward to hearing from you.

Imagine This is the only UK charity solely dedicated to supporting the mental wellbeing of seriously ill children and their families. Founded in 2014 by actors Sarah Parish MBE and Jim Murray MBE in memory of their first daughter Ella-Jayne, the charity has rebranded from The Murray Parish Trust to Imagine This in 2025. The charity is now leading a national movement to address a hidden mental health crisis in seriously ill children.

There are one million children in the UK facing life-limiting, life-threatening, and serious chronic conditions. These children are at much higher risk of long-term mental health difficulties that can become more complex and difficult to treat, on top of living with often complex medical needs. Imagine This provides imaginative, innovative and empowering projects to help them navigate their journey with connection, resilience and hope. Our vision is to reach every seriously ill child, and their families, across the UK by 2035, delivering diverse and impactful projects in hospitals, hospices and community settings.

This role will be responsible for the development and delivery of public fundraising and engagement activities, building new and existing relationships with community, individual and business supporters. You will be the first point of contact for the charity, providing exceptional administration and an outstanding supporter experience. You will also proactively secure new support, and be involved in wider campaigns and events, to help the charity significantly grow income year on year.

We are looking for a proactive individual to join our small team. Someone with an eye for detail in data and administration. You will be ambitious and entrepreneurial, with real vision and a passion for the cause. You will be resilient and collaborative, someone who is highly organised with the ability to juggle a diverse and high workload. We are looking for someone who prides themselves on delivering exceptional stewardship to build new and long-lasting relationship with supporters, whilst also continuously seeking new opportunities to grow income.

KEY RESPONSIBILITIES

Engagement

• Build rich relationships through exceptional and inspirational stewardship to increase retention, average gift and supporter experience.
• Organise acquisition/engagement events and campaigns (online and in-person), showcasing our projects and creating a deeper connection with the charity.
• Serve as the primary point of contact to the public, responding promptly to all enquiries, providing information, advice and support.
• Identify fundraising stories to enhance marketing/communications activity.

Fundraising

• Proactively secure new support from businesses, individuals and community groups using a planned process of cultivation, conversion and stewardship - including: 1. Businesses: charity of the year, staff fundraising, sponsorship. 2. Community: individual fundraising, schools, groups, official charity for third party events. 3. Individuals: one-off/appeals, regular giving, in-memoriam/celebration and legacies
• Create engaging fundraising campaigns that increase profile, secure new support and increase income.
• Proactively identify opportunities for retaining, growing or diversifying income from existing supporters.
• Actively network to raise the profile of the charity and identify opportunities for new support.
• Recruit, support and coordinate volunteers to support for fundraising and engagement activity.

Data/administration

• Ensure prompt and effective supporter communications, particularly when thanking donations.
• Maintain accurate, compliant data in our CRM (Donorfy), growing the database and improving data quality.
• Use data insight to prepare reports and analyse performance to identify trends and opportunities.
• Monitor/evaluate income and KPIs making recommendations for remedial action or growth opportunities.
• Prepare Quarterly reports for the Board, and upon request.
• Ensure compliance with relevant legislation and the Fundraising Code of Practice.