Customer support jobs

Reporting to the Director of Fundraising, you will play a key supporting role within the fundraising team, assisting the Corporate Partnerships Manager and the Communications team. With a key aim of delivering agreed activity and growing income from corporate partnerships.

This role focuses on supporting the identification and recruitment of new regional, national and international corporate supporters, while also playing a lead role in managing and stewarding existing partnerships, with particular responsibility for communications activity and delivery of sponsorship activities and events.

World Horse Welfare has seen a substantial growth in corporate support over the past four years, so this post presents significant opportunities to be part of a growing income stream as the charity celebrates its centenary in 2027.

Whether you’re a recent graduate with a willingness to learn or an experienced candidate ready to hit the ground running, we offer a competitive salary tailored to your experience — starting at £28,000 per annum for entry-level applicants and up to £34,000 per annum for those with proven expertise. You’ll benefit from a supportive environment, opportunities to grow, and the chance to make a real difference from day one.

KEY RESPONSIBILITIES

Supporting New Business Development

• Assist in researching and identifying prospective regional, national and international corporate partners aligned with the organisation’s mission and values
• Support the development of tailored proposals, pitches and presentations for potential corporate supporters
• Help prepare outreach materials, including emails, decks, and briefing documents
• Maintain and update prospect pipelines and CRM records
• Attend meetings and events with prospective partners, taking notes and following up on actions
• Work closely with the charity’s rescue and rehoming centres and wider team to identify new corporate funding and partnership opportunities.

Managing Existing Corporate Partnerships

• Provide day-to-day support in the management of existing corporate accounts
• Build and maintain strong working relationships with partner contacts
• Ensure partnerships are delivered in line with agreed objectives and timelines
• Support the monitoring and reporting of partnership performance and impact
• Attend events linked to corporate supporters to represent the charity, with UK-wide travel sometimes required
• Help organise and attend large corporate volunteer days at the charity’s rescue and rehoming centres

Communications & Engagement

• Maintain a strong understanding of World Horse Welfare’s work to ensure relevance in our corporate partnership work
• Develop close working relationships with Communications team and work closely with them on creating and scheduling of agreed corporate content in line with communications schedules.
• Coordinate and deliver partnership communications, including newsletters, updates, impact reports, and social media content
• Lead on gathering content to form the basis of partnership communication obligations
• Work with internal teams to ensure consistent and high-quality messaging including drafting copy in line with brand messaging, obtaining appropriate images, developing related materials and ensuring approval processes are followed.
• Support the planning and execution of partner engagement activities, campaigns, and events
• Ensure partners receive appropriate recognition and visibility in line with agreements

Sponsorship & Agreement Management

• Assist in drafting and managing sponsorship agreements and partnership contracts
• Track and fulfil contractual benefits (e.g. branding, hospitality, social media, volunteering, speaking opportunities)
• Maintain accurate records of deliverables and ensure all obligations are met
• Support the review and renewal of agreements

Administration & Reporting

• Maintain accurate records within the CRM system
• Track income, pledges, and invoices
• Support preparation of reports and presentations
• Provide general administrative support to Corporate Fundraising Manager and Director of Fundraising in relation to corporate support

ABOUT YOU
Essential:

• Strong written and verbal communication skills
• Excellent organisational skills with attention to detail
• Ability to manage multiple tasks and deadlines
• Strong relationship-building skills
• Proficiency in Microsoft Office Applications – including Word, Excel, PowerPoint
• Proactive and eager to learn
• Strong interpersonal skills
• Collaborative approach and working style, able to work effectively across teams
• Creative thinking
• Passion for the organisation’s mission
• Willingness to travel

Desirable:

• Experience of managing corporate partnerships, or comparable transferable skills
• Experience with using CRM systems for profiling and building relationships
• Understanding of charity corporate partnerships
• Business development experience
• Experience of working in a charity fundraising team

We’re hiring: Supporter Acquisition Manager at The Salvation Army

Are you a creative, insight-driven marketer who loves testing new ideas and driving growth? Do you want your work to make a real difference in the lives of people facing homelessness, poverty, and crisis?

Join The Salvation Army as our new Supporter Acquisition Manager and help us bring a new generation of supporters into our mission.

You’ll sit within our Acquisition & Innovation Team, where you’ll lead bold, multi-channel campaigns, test fresh ideas, and develop propositions that inspire people to take their first step in supporting our work.

You’ll also be part of our wider Individual Giving (IG) team - a genuinely fun group to work with. They also happen to deliver a sector-leading Christmas campaign that inspires thousands of people every year.

What you’ll be doing

• Deliver high-impact digital and multi-channel acquisition campaigns
• Test new ideas and optimise performance using insight
• Develop propositions and journeys that convert interest into long-term support
• Collaborate with a supportive, creative IG team that loves what they do

What you’ll bring

• Experience in supporter acquisition, marketing, or digital fundraising
• A test-and-learn mindset and creative approach
• Strong project management and stakeholder skills

If you’re excited by innovation, motivated by impact, and ready to help us reach more people than ever, we’d love to hear from you.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found on the Government website.  

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ  

Closing date: 30 June 2026

Interview Date: To be confirmed

Finance Officer

P/T (0.6FTE) Finance Officer- £32,000 circa pro rato

Homebased with some travel to London.

We are seeking to appoint a Finance officer to join our small but dynamic Finance team.

As a Finance Officer you will support the Senior Finance Manager by delivering accurate and timely transactional finance services, maintaining financial records, and assisting with reconciliations, reporting, and audit preparation.

This role will ensure that the day-to-day financial operations of the organisation and its branches run smoothly and in compliance with policies.

Who we are

Landscape Institute is the UK’s chartered body for landscape professionals and an educational charity committed to advancing the practice of landscape.  Through the work of our members, we strive to protect, enhance and conserve the natural and built environment, creating places that benefit both people and nature.

Members are at the heart of the LI. Supporting the professional development and practice of our members drives and motivates everyone engaged within the LI.

The role

This is an exciting opportunity for a finance officer who is organised, reliable and detail focused person to join the finance team.

This is a critical operational role within the LI, you will be supporting the Senior Finance Manager in the day to day running of our financial systems and processes. The role holder will work closely with the Senior Finance Manager and the broader LI Team to help ensure strong financial information and control across the LI.

Key Criteria

A key criteria for the role is a great team player who has excellent organisational skills, strong attention to detail and the ability to manage financial information appropriately.

Application process

If you are passionate about the role and have the skills and expertise we are looking for, we would love to hear from you,

Please apply with your CV.

More information about the role go to our website 

Applications close 06th Jul

Hitchin Youth Trust is a small charity with a big heart. We support local young people (up to the age of 26) through the award of individual grants and bursaries, and we provide grants to local charities and organisations carrying out vital work with young people across our community.

We are also home to the Hitchin Charity Youth Hub at our base on Walsworth Road in Hitchin — a shared space where several local youth charities work side by side, because we know that collaboration makes everyone stronger.

In addition, we provide a meeting space at the Charity Hub.  It is offered free of charge to local youth groups and charities, to help them to provide support and a wide range of other opportunities for the young people in our community.

As Youth Trust Manager — our sole employee — you’ll work closely with an engaged and forward-thinking Board of Trustees. The role is fabulously varied – one day you might be attending an investment meeting in London; the next, liaising sensitively with an individual or organisation enquiring about grant support; the next, checking toilet roll supplies and making sure the building is running smoothly. 

Your work will span six key areas:

• Financial management — keeping our accounts accurate, reconciling income and expenditure, liaising with our investment broker and auditors, and producing monthly reports using Sage.

• Grant applications — receiving and processing applications, supporting applicants, preparing summaries for Trustees, and managing award payments.

• Representing the Trust — networking with local and national organisations, keeping our website and social media fresh, and organising events.

• Trustee clerking — preparing agendas and minutes, managing Charity Commission and Companies House returns, and supporting the annual audit.

• Buildings & facilities — managing the Charity Hub, overseeing bookings, maintenance and H&S compliance, and being the go-to person for building users and contractors.

• General administration — first point of contact for the Trust, maintaining our annual calendar, and keeping us compliant with legislation and best practice (including GDPR).

Who We’re Looking For

We are looking for someone who has a genuine passion for supporting young people in our community.  In addition, you will need to offer:

· A great eye for detail.

· Be organised, proactive and self-motivated.

· Enjoy the variety a day will bring you, manipulating a spreadsheet, preparing Board papers, following up grant enquiries or representing the Trust at a local event.

· Have a warm manner.  Be equally comfortable liaising charity directors, educational professionals and individual parents who may be desperately reaching out to the charity for urgent support.

Money and Employment Caseworker (Mental Health)

Location: Sheffield – Gleadless & Heeley
Hours: 35 hours per week
Salary: £26,457 - £28,500 based on experience
Contract: One Year Fixed Term
 

Join us and help change lives in your community

At Mental Health UK, we believe everyone should be able to live a fulfilling life, with the right support at the right time. Our Money & Employment teams help people across Sheffield to manage financial challenges, access specialist advice, and move closer to meaningful paid employment — all while navigating the realities of mental health difficulties.

We’re now launching an exciting new pilot within the Sheffield 24/7 mental health partnership, and we’re looking for a passionate and skilled Money and Employment Caseworker to join us.

If you’re committed to improving people’s financial wellbeing, understand the barriers created by mental health, and want to make a real impact locally, we’d love to hear from you.

About the role

This unique role blends specialist money advice with employment support using the IPS (Individual Placement and Support) model. You’ll work one-to-one with people who are experiencing mental health challenges, helping them stabilise their financial situation and take steps towards sustainable paid work.

You’ll be based within the community in Gleadless and Heeley, working closely with mental health professionals, local partners, and employers to provide early, accessible support that prevents crisis and supports recovery.

You will:

• Deliver high-quality money advice, including debt casework, budgeting, income maximisation and welfare benefits support.
• Complete holistic assessments to understand clients’ financial, wellbeing, and employment needs.
• Support individuals to progress towards paid employment using the IPS approach.
• Build strong relationships with local employers, referral routes and community services.
• Maintain accurate casework records and uphold quality, safeguarding and compliance standards.
• Contribute to ongoing learning and service development within this innovative pilot.

About you

We’re looking for someone who is motivated, compassionate, and confident working both independently and as part of a wider team.

You’ll need:

• Accredited or recognised training in money advice (e.g. IMA or Wiser Adviser).
• Experience delivering debt casework and ideally providing welfare benefits advice.
• Strong understanding of the link between financial wellbeing, employment, and mental health.
• Excellent communication and relationship-building skills.
• Ability to work flexibly in community and remote settings.
• Experience using electronic case management systems.

It would be great if you also bring:

• Accreditation with the Institute of Money Advisers (or willingness to work towards it).
• Experience in supported employment or knowledge of employment legislation.
• Experience working in mental health services or lived experience of mental health challenges.
• Skills in assessing risk and developing support plans.

Why join Mental Health UK?

You’ll be part of a supportive, forward-thinking organisation that puts people with lived experience at the heart of its work. We offer ongoing training, regular supervision, opportunities for progression, and the chance to contribute to a truly meaningful pilot programme that will shape future service delivery.

Ready to apply?

If you’re passionate about empowering people severely affected by mental illness, and you have the skills to support both financial stability and employment aspirations, we’d love to hear from you.

Apply today and help us create a future where everyone can thrive.

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for an Operations Assistant to join us on a full-time, permanent basis, working 36 hours per week, including at least one weekend day per week at The Regents Park tennis court venues.

The Benefits

· Salary of £27,706 per annum (£14.80/hour) 

· 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)

· Pension scheme (3% employee contribution; up to 10% employer contribution)

· Private medical insurance and healthcare cash plan

· Employee assistance programme and access to mental health first aiders

· Learning and development opportunities

· Cycle to work scheme

This is a fantastic opportunity for a customer-focused individual to join our thriving organisation.

You’ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same.

Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you’re truly valued.

So, if you’re looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today!

The Role

As our Operations Assistant, you will support a seamless customer journey at The Regents Park Tennis venue, from arrival through to departure.

Acting as a first point of contact, you’ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service.

You’ll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly.

Additionally, you will:

· Provide information about the surrounding park environment

· Process bookings for all visitors

· Handle tenders in line with financial policies

· Support the preparation of areas for activities and events

· Attend team briefings

· Follow safeguarding guidelines for children and adults at risk

About You

To be considered as an Operations Assistant, you will need:

· Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience

· Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel

· Excellent communication skills, along with the ability to effectively communicate with a range of audiences

· Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure

We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

Senior Digital Loyalty Executive (Retail & Special Projects) 
Location: Various across the UK with flexible/hybrid working options 
Salary: £29,530.68 - £34,352.01 (depending on experience) 
Hours: Full-time, permanent 
Closing Date: June 26th 

Make a Real Difference in a Child's Life 

At Barnardo's, we believe in children – no matter who they are or what they've been through. We work to build stronger families, safer childhoods, and positive futures. 

As part of our Fundraising & Marketing department, the digital team plays a critical role engaging audiences across various digital channels to drive action across time money voice. We're looking for an experienced and ambitious Senior Digital Loyalty Executive to drive our digital loyalty programme forward to build connection with our supporters and customers, building loyalty and life-time value. 

 What You'll Be Doing as the Senior Digital Loyalty Executive 

• Driving the digital stewardship and loyalty journeys to maximise the lifetime value of supporters and customers through effective project management

• Working closely with our retail teams to develop and deliver retail customer journeys to drive revenue across the Barnardo's online shop 

• Support the team to deliver growth in the digital loyalty programme (primarily email and SMS) to unlock additional income growth and encourage repeat giving/purchases 

• Provide technical support for stakeholders using our email marketing platforms

• Work collaboratively with the wider digital loyalty team and fundraising teams to spot opportunities for growth to maximise income

• Embed an audience, data-led approach to our digital journeys, putting customer/supporter experience at the heart of every decision 

• Provide timely, relevant reporting to stakeholders to optimise continuously improve our digital marketing 

 This is a varied, fast-paced role that is at the heart of driving digital income growth at Barnardo's through operational delivery, project management and digital marketing. You'll be part of a committed team that shares learning, supports wellbeing, and is united in a clear mission: delivering change for children. 

 What We're Looking For 

We're looking for a Senior Digital Loyalty Executive who has: 

• Digital/email marketing experience with a track-record of success in either a charity or commercial setting 

• Experience of developing impactful and relevant digital supporter experiences, part of a holistic customer/supporter experience and journey 

• Experience of planning, implementing and evaluating campaigns, including both fundraising or marketing programmes and strategic or process change projects. 

• Experience of using customer/supporter and market data to inform ideas and strategic plans 

• An understanding and knowledge of digital marketing and how this can support acquisition and growth. 

• Excellent written, communication and interpersonal skills 

 You'll also be able to attend in-person meetings at least once a month in central London, and occasionally elsewhere in the UK. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

Do you enjoy being the go-to person for a CRM system that really matters? Are you looking for a role where you can shape how Dynamics 365 is used across an organisation?

12-month FTC | Hybrid (2 days in the office, London) | Up to £45,000

We’re supporting a well-established professional membership organisation to recruit a CRM (Dynamics 365) Administrator for a newly created role within their IT function.

This is a hands-on opportunity to take ownership of Dynamics 365 CRM, supporting colleagues’ day-to-day, improving data quality and processes, and working closely with external suppliers. The role is offered on a 12-month fixed-term basis, with the potential to become permanent.

The role
You’ll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include:

• Managing and triaging requests via the CRM ticketing system
• Resolving technical and non-technical CRM issues and working with external suppliers
• Maintaining data quality through cleansing, de-duplication and governance
• Managing user access, permissions and security roles
• Delivering CRM training (1-2-1 and group sessions) and producing clear user guidance
• Creating reports and dashboards to support insight and decision-making
• Identifying opportunities to streamline processes and introduce automation

About you
You’ll be confident working with users at all levels and comfortable taking ownership of a business-critical system. You’ll have:

• Proven experience administering Dynamics 365 CRM
• Strong data management and problem-solving skills
• A good understanding of GDPR and data governance
• Advanced Excel skills and experience working with multiple business systems
• Experience working in or alongside a ticketing or support environment
• Clear communication skills and a supportive, collaborative approach

Why apply?

• Salary up to £45,000
• Hybrid working – 2 days per week in a central London office
• A new role with real scope to shape CRM ways of working
• Potential for the role to become permanent after 12 months
• Supportive, values-driven culture

 
If this exciting opportunity is of interest, please get in touch ASAP. We are reviewing CV’s as they come through!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a brand-new opportunity to set and lead the vison for delivering an outstanding, insight-led and supporter focused experience. As Head of Supporter Experience, you will lead and shape significant change in how supporters engage, feel and connect with our work at the Motor Neurone Disease (MND) Association. At a transformative time for the MND Association, you will define and deliver the strategy that brings joined-up and sustainable supporter journeys to life and lead a team delivering excellence in supporter care.

You will bring strong experience in supporter or customer experience, a sharp analytical mindset and the ability to lead change at pace. As Head of Supporter Experience, you will turn insight into action, set clear direction and work collaboratively across teams to build journeys that are personalised, consistent and meaningful. Your work will directly influence supporter loyalty, growth, action and long-term income.

As the Head of Supporter Experience, you will ensure every interaction reflects our values and the impact our supporters make.

Key Responsibilities 

• Set and lead the vision for supporter experience across all touchpoints
• Champion supporter-first decision making across the MND Association
• Design and optimise end-to-end supporter journeys, including Supporter Care
• Establish clear experience standards for welcome, nurture and reactivation journeys
• Use insight, data and CRM to deliver personalised, multi-channel engagement
• Develop performance frameworks covering satisfaction, retention and loyalty
• Ensure compliance with data protection and sector standards
• Work across teams to deliver a consistent, joined-up supporter experience
• Lead and develop a team focused on supporter care and experience

About You 

• Significant experience in supporter or customer experience, fundraising or relationship management
• Proven delivery of experience strategies that improve engagement and retention
• Strong analytical skills, using insight to drive decisions
• Experience working with CRM systems and data-led approaches
• Knowledge of GDPR and data protection principles
• Experience leading teams and driving change
• Strong communication and influencing skills
• Experience designing and delivering supporter journeys end-to-end
• Experience embedding test-and-learn approaches

Further information about working for the MND Association and full job description is available in the attached Candidate Pack. 

Hybrid Working Expectations: 1 day per week London office attendance and a minimum of 1 day per month requirement to attend the Northampton office.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. 

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. 

What We Offer 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays 
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 
• 24/7 GP access via phone and video 
• Life assurance and confidential counselling helplines 
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) 
• Access to Benefit Hub for discounts on everyday shopping 
• Enhanced pension scheme 
• Opportunities for training and personal development 
• Hybrid working 

About Us 

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.   

Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE))

Salary: 49k per annum

Role Status: Full-time, 37 hours per week

Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early

We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract.

Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage.

This is a high-impact role where you will make a tangible difference over the next 12 months—strengthening member engagement and retention while contributing directly to CIHT’s ongoing digital and CRM transformation programme.

What you’ll be doing

• Leading engagement and retention initiatives and campaigns
• Improving the member journey and experience
• Supporting a strong regional and volunteer network
• Using CRM and data insight to improve performance
• Using data and CRM insight to drive decisions and improve performance
• Contributing to our digital and CRM transformation work
• Managing and supporting a small, collaborative team

About you

• Experience in membership, engagement or relationship management
• Strong CRM and data capability
• Experience leading and supporting teams and working with stakeholders
• Collaborative, organised and focused on delivery

Other requirements

• Willingness to travel within the UK with occasional overnight stays and occasional work outside standard office hours

• Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work

• Commitment to the aims, values and charitable objectives of CIHT

A great opportunity to make a visible difference to member experience and engagement over the next 12 months.

Supporter Engagement Manager

Role Overview
The Talent Set are delighted to partner with an amazing charity on a fantastic Supporter Engagement Manager role. This position involves developing and delivering programmes that foster meaningful supporter relationships, driving engagement and loyalty to support the organisation’s mission.

Key Responsibilities

• Design and implement supporter engagement strategies that enhance participation and reinforce the organisation’s values.
• Develop compelling communications and initiatives to motivate supporters and encourage ongoing involvement.
• Monitor and evaluate engagement levels, using insights to optimise strategies and increase supporter satisfaction.
• Collaborate with internal teams to ensure campaigns align with organisational goals and branding.
• Organise events and activities that strengthen supporter communities and improve retention.
• Maintain accurate records of supporter interactions and engagement metrics to inform future efforts.

Person Specification

• Proven experience in supporter or donor engagement, relationship management, or similar roles within the charitable or non-profit sector.
• Excellent communication skills, with the ability to tailor messaging for diverse audiences.
• Strong organisational skills, capable of managing multiple projects and deadlines simultaneously.
• Analytical mindset, comfortable interpreting data to inform engagement strategies.
• Ability to work collaboratively across teams and build positive relationships internally and externally.
• Self-motivated, with a proactive approach to developing innovative supporter engagement approaches.

What’s on Offer
Salary: £35,500 - £39,587

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.

£30,784.00 per annum, working 40 hours per week.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC. The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough.

Staff are expected to work 8 hours daily on a shift rota basis. This will include weekend working. Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.

The fixed term contract is for 6 months.

What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
* Relevant specialism experience

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Make a real difference every day

At Rethink Mental Illness, we believe that everyone severely affected by mental illness deserves the opportunity to live a fulfilling life — and having meaningful employment can be a crucial part of that journey.

We’re looking for an IPS Employment Specialist to join our East Kent IPS Service covering Thanet, Folkestone, Hythe & Romney Marsh, Canterbury, Dover, Deal and Ashford. You’ll work one‑to‑one with people who want to find or return to paid employment, helping them identify their goals, build confidence, and secure roles that align with their skills and aspirations.

This is a Part Time (21 Hours) role with a salary of £14726.95 pro rata.

This is a rewarding, dynamic role where no two days are the same. You’ll work in the community, meet people where they are, and build strong relationships with employers and local partners to open real opportunities within the hidden labour market.

What you’ll do

As an Employment Specialist, you will:

• Work alongside individuals to understand their employment goals and create personalised vocational plans.
• Support people to find and keep paid work that reflects their strengths, interests and ambitions.
• Build and maintain relationships with employers, identifying opportunities and advocating for reasonable adjustments where needed.
• Provide in‑work support to help individuals thrive in their roles.
• Collaborate with colleagues across the IPS team and local services to ensure consistent, recovery‑focused support.
• Promote the value of employment in mental health recovery across your allocated East Kent area.
• Maintain effective records, manage referrals, and contribute to the smooth running of the service.

What you’ll bring

We’re looking for someone who:

• Has experience supporting people into employment or helping others overcome barriers to work.
• Understands mental health challenges and has experience in social care, support services or community-based roles.
• Can build positive relationships with a wide range of people, including employers, colleagues and service users.
• Is empathetic, proactive and comfortable working independently across a dispersed geography.
• Is organised, flexible and able to respond calmly to unexpected challenges.
• Has strong awareness of risk management, safeguarding and confidentiality.
• Holds — or is working towards — a Level 3 qualification relevant to care, community mental health or social support (or equivalent experience).

Experience delivering community projects, facilitating training, or developing workshops is desirable but not essential.

Why join us?

Joining Rethink Mental Illness means becoming part of a charity that believes in people’s potential. You’ll receive:

• Regular supervision and access to learning and development
• Supportive, values-driven colleagues
• Opportunities to shape services and empower individuals
• The chance to make a direct, life‑changing impact

Ready to make a difference?

If you’re passionate about supporting people with mental health challenges to achieve their employment goals, we’d love to hear from you.

Apply today and help create a better future for people living with mental illness in East Kent.