Customer support jobs

PURPOSE OF POSITION

This role is responsible for the service delivery of an effective, high quality, person centred support service to residents with a background of rough sleeping and range of medium to high needs. These includes entrenched drug and/or alcohol issues, mental health diagnosis and a range of offending backgrounds.

They will be the principal providers of support to residents in the Harbour Project team and will also work alongside Assistant Support Workers, to promote resident engagement through the development of positive relationships with our residents and contributing towards the promotion of a fulfilling, safe and inclusive environment.

RESPONSIBILITIES & ACCOUNTABILITIES

 To be responsible to the Team Manager for the day-to-day delivery of the Harbour Project Team.

Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.

Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.

Conduct regular reviews of support plans and risk assessments as required.

Take a pro-active approach in multi-disciplinary support required for residents.

Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.

Ensure a high standard of customer service is upheld

To attend team meetings and take part in service policy and planning.

To participate in team meetings, team review days and other meetings as agreed with the Team Manager.

To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.

To respond and process all referrals made to the Complex Needs service and ensure those accessing the service meet the service eligibility criteria.

To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.

To actively collect follow up information with regards to the outcome of reconnections and report

To deal with the immediate support needs of the residents as appropriate.

To assess resident safety and develop risk management strategies with the resident and other involved services.

To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.

To keep accurate records and statistics on referrals, service outputs and outcomes etc.

To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.

To ensure that all written work both for internal and external use is of a high standard.

To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.

To liaise and negotiate effectively on a day to day basis with outside agencies including the police, social services and other statutory and voluntary agencies.

To build and maintain good working relationships with colleagues.

Ensure that all duties and services provided are in accordance with policies and procedures.

To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.

To undertake such other duties within the competence of the post holder which may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and complex needs

Experience of working with clients in a trauma-informed way with proven effectiveness

Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.

Demonstrate excellent customer service skills. Ability to develop good working relationships and rapport with residents and stakeholders.

Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner

Knowledge of Psychologically Informed Environments (PIE).

Demonstrable experience within local authority, voluntary, independent, charity or social housing sector

Successful track record of work with colleagues in order to achieve common goals

Working across agencies and / or partnership arrangements

Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

IT skills and particularly Microsoft Office packages

Knowledge, understanding or experience of working in a casework management system.

Knowledge in identifying and dealing with substance misuse issues

Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups

Understanding of health and safety in a supported housing setting

Abilities

Willingness and ability to work shifts including evenings, weekends and waking night shifts on a rota basis)

Ability to motivate those with complex needs to engage with meaningful activities

Evidence of effective de-escalation techniques.

Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries

Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice

Ability to work co-operatively to achieve goals

Ability to set up and work according to schedules

Personal qualities

Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks

Ability to act on own initiative and effectively under own direction, as well as productively within a team

Strong sense of responsibility and accountability

Awareness of own training and support needs

Desirable criteria

Experience of using In-Form as a case management system.

Qualifications relevant to supporting vulnerable adults

Full current driving licence

Successful track record in developing services in response to changing needs and demands

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Assistant Shop Manager

Reporting to: Shop Manager

£26,848 - £28,492

37.5 hours per week

Huyton, Liverpool

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our team to help manage one of our successful charity shops.

As an Assistant Shop Manager for Alder Hey Children’s Charity, you will work alongside the Shop Manager to deliver sales, Gift Aid and profit targets to generate income for our charity. You will support the Shop Manager by leading and developing a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Assistant Shop Manager will be an integral part of the wider Charity team. 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support and assist with van collections and deliveries, to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism.

Income generation

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met.
• Support the team to maximise income from Gift Aid on donated products.
• Support the team to maximise income via our online platforms.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Work with the wider Charity team to promote and support fundraising activities and events.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager.
• Support with ensuring the money is ready and accessible for cash collection.
• Open and close the shop at the appropriate times.

Volunteers

• Support and management of a team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager.
• Help to provide and support ongoing training and development for volunteers.
• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values.

Health & Safety (in conjunction with Shop Manager)

• Ensure the shop adheres to Retail Health and Safety regulations.
• Implement good Health and Safety practices to help protect employees, volunteers, and customers.
• Help to ensure employees and volunteers are trained in manual handling.
• Help maintain the cleanliness of the shop and behind the scenes areas.

Stock Control (in conjunction with Shop Manager)

• Ensure continuous, sufficient levels of high-quality stock.
• Be responsible for deliveries and stock controls.
• Ensure stock is appropriate to the business and priced accordingly.
• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates.
• Ensure visual merchandising is a high priority, with products featured prominently in window displays.

Customer Service

• Be professional, patient and have a ‘people-first’ approach to customer services.
• Be committed to the principles of equality, diversity, and collaborative working.
• Set high standards of cleanliness, display and merchandising.
• Establish quality standards, consumer safety and ensuring continuity.
• Play a key role in enabling the shop to represent the Charity’s values.

 

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Any other reasonable duties as required by your line manager.

Please note in regards to location this role is based in Brighton and travel will be required across Eastbourne and other areas of Sussex.  Therefore, a Full UK Driving Licence and access to a car with business insurance is essential.

Are you passionate about transforming the lives of individuals who face complex barriers to employment? We are looking for an enthusiastic and dedicated Employability Advisor to assist and empower participants by equipping them with the necessary tools and motivation to move closer to sustainable employment. Within The Salvation Army, this position is called Employability Practitioner.

Our Salvation Army family has been recognised as one of the most highly recommended employers in the UK. We scored 23rd out of the top 500 employers in the UK for employee recommendations in the Financial Times (FT) UK’s Best Employers 2026.

About us: The Salvation Army’s Employment Plus service offers support to help people become job-ready. Our goal is to assist job seekers in obtaining and maintaining employment. Operating at the heart of communities in more than 650 locations across the United Kingdom and Republic of Ireland, we work alongside job-seekers to understand their needs and goals, and tailor our service accordingly. In addition, the role of Employability Advisor will require working across other contracts which could include money management and housing support, in order to help individuals become more independent.

Role overview:This position upholds our mission values by offering participants ‘A Hand Up’ and focuses on reducing or eliminating barriers related to employability, financial issues, housing, relationships, well-being, social inclusion, and digital literacy. The goal is to promote awareness and foster growth and understanding of those needs within the wider community. The role is essential in identifying, nurturing, and securing suitable job opportunities for unemployed individuals within the local community, aligning with The Salvation Army’s 'work for all' ethos.

About you: If you are self-motivated, passionate about supporting people to overcome their barriers, thrive in team environments and possess a proactive, solution- focused mindset then we want to hear from you. You will need to be able to source your own referrals by building networks in your local community including other Charities, Jobcentres and community venues. You will be happy to get stuck in delivering employability support that is tailored to each individual. You will have experience working on employability programmes which demonstrate your ability to offer a wide range of solutions to people in need of our help. 

*Previous applicants in the last six months need not apply.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references, a criminal record check (DBS: Enhanced adult workforce DBS Disclosure), Driving Licence and evidence of your Right to Work in the UK in line with Home Office requirements.

As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found on the Government website.  

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Please refrain from solely relying on AI tools to complete your application, we want to see how you convey your transferable skills.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum of 35 hours per week

Closing Date: 05 July 2026

Interview Date:  To be confirmed

Location: Hybrid working including home working and Citizens Advice Camden service delivery and outreach locations
Start Date: As soon as possible

About Citizens Advice Camden

We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

Role Purpose

The Camden Food Mission is a new service designed to deliver advice in food settings across Camden. This service is a direct response to local food insecurity across the council. It will deliver a floating advice service embedded primarily within food support locations, aiming to reach people who would not otherwise access advice services. The service will focus on stabilising income, managing debt, and reducing reliance on crisis provision.

The project will be delivered through a mix of face-to-face, telephone, and digital channels. Face-to-face appointments will be held in community food locations, with an emphasis on a flexible, visible presence to maximise reach.

We are recruiting a full-time debt adviser to join this project, to work alongside an established and experienced generalist adviser.

Ideally, you will be an experienced money adviser, and able to deliver high quality debt advice and on-going casework to clients. You will be an approved DRO intermediary or be willing to work towards becoming a DRO Intermediary by completing the relevant training. You should also hold the IMA Certificate of Money Advice Practice (CertMAP) or be willing to work towards obtaining this. The CertMAP and DRO Intermediary status are prerequisites to be considered at Senior Level.

Role Profile 

• Provide debt advice and specialist casework that is in-depth and complex and covers the full range of debt advice.
• Work to achievable targets in line with the criteria set by the funder.
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Research and explore options and implications so that clients can make informed decisions. Act for clients where necessary using appropriate communication skills and channels.
• Advise clients who are eligible for a DRO of the possible implications, duties and obligations and complete and submit DRO applications on their behalf.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.Liaise with advice partners to set up and deliver advice sessions in community outreach locations as required

To apply, complete our application form and online application process on our website.

Closing deadline for applications is: 9.00am on Monday, 13 July 2026

CVs are not accepted. 

Interview date:w/c 13 July 2026

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Essex

Our Vacancy
Do you love making a difference? Are you the kind of person who brings warmth, energy, and compassion wherever you go? As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey, helping them live independently, confidently, and joyfully.

Whether it’s supporting with daily routines, encouraging hobbies, or simply being a kind presence, you’ll help people feel safe, heard, and empowered. This is a role where your care truly counts and where every day brings new opportunities to brighten someone’s life.

What You’ll Do

• Support people with personal care, health needs, and daily living tasks.
• Help individuals express themselves and make choices that matter to them.
• Encourage hobbies, interests, and community activities.
• Build strong relationships with families, friends, and professionals.
• Keep homes safe, clean, and comfortable.
• Work flexibly across services including evenings, weekends, and overnight shifts.
• Maintain accurate records and contribute to reviews and team meetings.
• Promote health, safety, and uphold quality standards. 

What You’ll Need

• A kind heart and a compassionate mindset
• A sense of humour and a resilient attitude
• Great communication skills and a team spirit
• Willingness to work flexibly, including unsociable hours
• Respect for diversity and individual needs
• Ability to maintain accurate records and meet deadlines
• A satisfactory DBS check
• Experience in care or support (voluntary or paid) – desirable but not essential
• Care Certificate or NVQ Level 2 in Health & Social Care – desirable but not essential

This role will require an enhanced DBS check.

Candidates must hold a full UK driving licence and have access to their own vehicle.

Here are just a few of the benefits of working at Peabody: 

• Up to 25 days annual leave (dependant on hours worked)
• Access to a discount portal 
• Sleep in allowance 
• Family friendly policies
• Paid travel expenses, including mileage
• Refer a friend bonus scheme

Please read before applying:

• We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!
• Peabody does not provide sponsorship as a licenced UK employer.
• This role follows a 24/7 working pattern, which includes overnight shifts, weekends, and bank holidays.You’ll need to be flexible and ready to support people when they need you most.

Closing date: 01 July 2026

Interviews will be ongoing until the 10th July and will take place on Teams.

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.

£26,936.00 per annum, working 35 hours per week.

Fixed Term Contract for 12 months

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• As a member of the Customer Call Centre be the first point of contact for customers and staff
• throughout the organisation on all enquiries
• Deal with enquiries on Housing Management, Maintenance and Customer Support
• Receive and action maintenance requests for owned, managed or leased properties
• Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
• Data entry into IT systems and databases for reporting and performance indicators
• Support of administration functions within the team

About you:

• Approachable and open behaviour. Works as part of a group or team
• A strong approach and commitment to providing an excellent customer service
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their

What you'll bring:

Essential:

• Educated as a minimum to GCSE English and Maths or equivalent
• IT literate and can use Microsoft software packages and housing management systems
• Customer service skills especially verbal
• At least two years experience in working in a call centre, property and/or customer services environment

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

This is a fantastic opportunity to join a dedicated team delivering specialist mental health support within a small, community-based service in Haringey. As a Support Worker, you’ll work with individuals with complex needs, empowering them to move forward, build independence, and live fulfilling lives. Working in a hands-on, person-centred environment, you’ll play a key role in creating a safe, supportive, and positive space where customers can thrive.

How You’ll Make a Difference

You’ll support customers to build independence and sustain their tenancies, using a trauma-informed and recovery-focused approach tailored to individual needs. You’ll help people develop essential life skills such as budgeting, cooking, and maintaining their home, while working closely with mental health services, social care teams, and other partners to provide joined-up support. You’ll play a vital role in identifying and responding to safeguarding concerns, promoting wellbeing, and encouraging social inclusion by helping customers access education, training, and employment opportunities.

What You’ll Bring With You

• Experience of working with vulnerable individuals, including those with mental health needs, substance misuse, or complex backgrounds 
• A strong understanding of safeguarding, equality, diversity, and inclusion Knowledge of housing management, welfare benefits, or willingness to learn
• Ability to create and maintain support plans and risk assessments
• Confidence to work independently, including lone working when required
• Excellent communication skills and the ability to build positive relationships with customers and partners 
• A compassionate, resilient approach with a genuine passion for supporting people to achieve their potential

The working pattern for this role is 15 hours per week, on a rota basis. An enhanced DBS check is required for this role.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer 

• 25 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year 
• flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

• You must be eligible to work in the UK and able to work the full contracted hours of 15 hours per week (including weekends).
• We may close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 19th June 2026 at midnight.  Interviews will be held place face to face Wednesday 1st - Friday 3rd July 2026

Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.

Main Responsibilities

Supporter care and administration

• Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, professional and compassionate way.
• Process donations and supporter information accurately, following agreed procedures and ensuring acknowledgements are issued promptly.
• Maintain high-quality supporter records on the CRM, capturing key details and preferences and ensuring data is accurate and up to date.
• Support stewardship activity by preparing and sending thank-you communications and helping to deliver supporter journeys across in memory and legacy income streams.
• Process and thank donations received via post, sign posting to colleagues using our CRM when appropriate.
• Lead on the processing and thanking of campaign income as a result of our fundraising appeals and campaigns.
• Work closely with colleagues to resolve queries and continuously improve the supporter experience, identifying themes and suggesting practical improvements.

Supporter communications and relationship building

• Provide friendly, clear and consistent communication with supporters by email, telephone and post.
• Handle sensitive conversations with care, including bereavement-related enquiries and in-memory giving, signposting to colleagues where needed.
• Supporting the IMO and Legacy Manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.

Teamwork and collaboration

• Work closely with colleagues across the charity to share information, resolve queries and ensure supporters receive a joined-up experience.
• Contribute to a positive, supportive team culture by being approachable, dependable and willing to help where needed.

Supporter care compliance

• Support the accurate input and maintenance of supporter data, ensuring records are updated promptly and consistently.
• Follow data protection and fundraising compliance requirements, including recording consent and communication preferences.

Person Specification

Knowledge and experience

• Experience in a customer service or supporter care role, responding to a range of enquiries with professionalism and empathy.
• Experience of processing and recording information accurately, following agreed procedures and meeting deadlines.
• A strong understanding of what excellent stewardship looks like, with a focus on supporter satisfaction and retention.
• Confidence using IT systems, including Outlook, Word and Excel, and experience of working with a CRM or database (or the willingness to learn).
• An awareness of data protection and confidentiality, and the importance of recording consent and preferences accurately.

Skills, abilities, and behaviours

• A friendly, approachable communication style, with strong written and verbal skills.
• Confidence handling a variety of conversations, including sensitive or emotional enquiries, while staying calm and professional.
• Strong attention to detail and a commitment to getting things right first time.
• Able to prioritise and organise a busy workload, adapting to changing demands.
• Comfortable working independently, while also enjoying being part of a supportive team.
• A positive, solutions-focused approach and a genuine desire to help supporters have the best possible experience.

For more than 140 years, the Forces Employment Charity (FEC) has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

Op Nova is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through Nova Scotland, Nova Wales and Nova Northern Ireland.

​

Brief role description

The NST Client Advisor plays a key role in the Nova Support Team, acting as the first point of contact for veterans who have served in the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide timely initial advice, guidance and support, assess individual needs and connect veterans to appropriate services.

The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework. 

​

Who we are looking for

We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs.

You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care.

You will be proactive, IT Confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach. 

​

We are looking to appoint multiple candidates and are offering this role on both a permanent and fixed-term contract (FTC) basis. 

​

Interested? Want to know more about the Charity? Check out our website. 

​

Eager to know more about the role? Have a look at the job description. 

​

What's in it for you? Check out our benefits. 

​

Have we convinced you to apply? Submit your CV and Covering Letter by ​Monday, 29 June 2026. 

​

Got questions about the role? Get in touch with the People team at the Forces Employment Charity. 

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People team aware before applying. 

​

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. 

​

#LI-DNI

Do you enjoy being the go-to person for a CRM system that really matters? Are you looking for a role where you can shape how Dynamics 365 is used across an organisation?

12-month FTC | Hybrid (2 days in the office, London) | Up to £45,000

We’re supporting a well-established professional membership organisation to recruit a CRM (Dynamics 365) Administrator for a newly created role within their IT function.

This is a hands-on opportunity to take ownership of Dynamics 365 CRM, supporting colleagues’ day-to-day, improving data quality and processes, and working closely with external suppliers. The role is offered on a 12-month fixed-term basis, with the potential to become permanent.

The role
You’ll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include:

• Managing and triaging requests via the CRM ticketing system
• Resolving technical and non-technical CRM issues and working with external suppliers
• Maintaining data quality through cleansing, de-duplication and governance
• Managing user access, permissions and security roles
• Delivering CRM training (1-2-1 and group sessions) and producing clear user guidance
• Creating reports and dashboards to support insight and decision-making
• Identifying opportunities to streamline processes and introduce automation

About you
You’ll be confident working with users at all levels and comfortable taking ownership of a business-critical system. You’ll have:

• Proven experience administering Dynamics 365 CRM
• Strong data management and problem-solving skills
• A good understanding of GDPR and data governance
• Advanced Excel skills and experience working with multiple business systems
• Experience working in or alongside a ticketing or support environment
• Clear communication skills and a supportive, collaborative approach

Why apply?

• Salary up to £45,000
• Hybrid working – 2 days per week in a central London office
• A new role with real scope to shape CRM ways of working
• Potential for the role to become permanent after 12 months
• Supportive, values-driven culture

 
If this exciting opportunity is of interest, please get in touch ASAP. We are reviewing CV’s as they come through!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Senior Digital Loyalty Executive (Retail & Special Projects) 
Location: Various across the UK with flexible/hybrid working options 
Salary: £29,530.68 - £34,352.01 (depending on experience) 
Hours: Full-time, permanent 
Closing Date: June 26th 

Make a Real Difference in a Child's Life 

At Barnardo's, we believe in children – no matter who they are or what they've been through. We work to build stronger families, safer childhoods, and positive futures. 

As part of our Fundraising & Marketing department, the digital team plays a critical role engaging audiences across various digital channels to drive action across time money voice. We're looking for an experienced and ambitious Senior Digital Loyalty Executive to drive our digital loyalty programme forward to build connection with our supporters and customers, building loyalty and life-time value. 

 What You'll Be Doing as the Senior Digital Loyalty Executive 

• Driving the digital stewardship and loyalty journeys to maximise the lifetime value of supporters and customers through effective project management

• Working closely with our retail teams to develop and deliver retail customer journeys to drive revenue across the Barnardo's online shop 

• Support the team to deliver growth in the digital loyalty programme (primarily email and SMS) to unlock additional income growth and encourage repeat giving/purchases 

• Provide technical support for stakeholders using our email marketing platforms

• Work collaboratively with the wider digital loyalty team and fundraising teams to spot opportunities for growth to maximise income

• Embed an audience, data-led approach to our digital journeys, putting customer/supporter experience at the heart of every decision 

• Provide timely, relevant reporting to stakeholders to optimise continuously improve our digital marketing 

 This is a varied, fast-paced role that is at the heart of driving digital income growth at Barnardo's through operational delivery, project management and digital marketing. You'll be part of a committed team that shares learning, supports wellbeing, and is united in a clear mission: delivering change for children. 

 What We're Looking For 

We're looking for a Senior Digital Loyalty Executive who has: 

• Digital/email marketing experience with a track-record of success in either a charity or commercial setting 

• Experience of developing impactful and relevant digital supporter experiences, part of a holistic customer/supporter experience and journey 

• Experience of planning, implementing and evaluating campaigns, including both fundraising or marketing programmes and strategic or process change projects. 

• Experience of using customer/supporter and market data to inform ideas and strategic plans 

• An understanding and knowledge of digital marketing and how this can support acquisition and growth. 

• Excellent written, communication and interpersonal skills 

 You'll also be able to attend in-person meetings at least once a month in central London, and occasionally elsewhere in the UK. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

Our vision is a world where all pets are well cared for in loving homes for life.  To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

Woodgreen is looking to appoint a full time Supporter Relations Executive on a 12 month fixed term contract to cover a period of maternity leave.  In this role you will help to grow the engagement, loyalty and value to Woodgreen by ensuring that our supporters always feel valued and know the difference they are making to pets and people across the UK.  Working as part of a small but busy team you will be the first point of contact for the charity through the management of the supporter email inboxes, donation phone lines and post.  Our successful candidate will also look after the administration and processing of donations and will be responsible for maintaining accurate database records and providing personalised communications.

In addition you will;

• Maintain the fundraising database, and other CRM platforms, so that all supporter details are complete, accurate and up to date in order to comply with GDPR regulations.
• Administer the Gift Aid Programme ensuring Gift Aid declarations are accurately recorded and scanned to maximise Gift Aid income and compliance with HMRC rules and regulations.
• Work collaboratively and positively across the charity, building close working relationships with colleagues to ensure knowledge and key information is shared and obtained so all enquiries received can be answered with accuracy, confidence and professionalism.
• Be responsible for processing and fulfilling supporter requests for fundraising materials such as, Money Boxes and Fundraising Packs so supporters receive the information requested in a timely manner in line with service level agreements.

To be considered you will need to have;

• Significant administration and data entry experience.
• Significant customer service experience in a multi-channel environment.
• Significant working experience with a Customer Relationship Management (CRM) Database.
• Demonstrable experience of effective communication at all levels across an organisation.
• Detailed understanding of Data Protection principles and legislation.
• The ability to multi-task, prioritise and manage your workload to meet deadlines.
• The confidence to use your own initiative when dealing with customer enquiries or complaints.

This is a full time hybrid position working 37.5 hours per week.  It is expected that the successful candidate will spend approximately two to three days per week at our Godmanchester site.

The starting salary for this position is £27,300 - £29,426 per annum depending on experience. This is complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE))

Salary: 49k per annum

Role Status: Full-time, 37 hours per week

Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early

We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract.

Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage.

This is a high-impact role where you will make a tangible difference over the next 12 months—strengthening member engagement and retention while contributing directly to CIHT’s ongoing digital and CRM transformation programme.

What you’ll be doing

• Leading engagement and retention initiatives and campaigns
• Improving the member journey and experience
• Supporting a strong regional and volunteer network
• Using CRM and data insight to improve performance
• Using data and CRM insight to drive decisions and improve performance
• Contributing to our digital and CRM transformation work
• Managing and supporting a small, collaborative team

About you

• Experience in membership, engagement or relationship management
• Strong CRM and data capability
• Experience leading and supporting teams and working with stakeholders
• Collaborative, organised and focused on delivery

Other requirements

• Willingness to travel within the UK with occasional overnight stays and occasional work outside standard office hours

• Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work

• Commitment to the aims, values and charitable objectives of CIHT

A great opportunity to make a visible difference to member experience and engagement over the next 12 months.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values.

£21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Establishing a night-time routine

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

• Enjoys social interaction and the company of others.
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.

Desirable:

• Other relevant professional memberships and/or specialist qualifications and languages.
• Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website