Customer support jobs
About Rockinghorse Children’s Charity
Rockinghorse Children’s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children’s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex.
We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families – the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell.
Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for nearly 60 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are.
We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up.
About the role
We are looking for someone to manage the fundraising income streams across a broad range of fundraising activities (including challenge, community, and corporates) with the guidance of the Head of Fundraising & Partnerships and in line with our organisational strategy.
You will be a driven and articulate individual looking to support the whole fundraising team. We are looking for someone who can multitask and manage a wide range of new and existing supporters. Under the direction of the Head of Fundraising and Partnerships this role will support us to engage a broad range of supporters for example you might be managing our challenge events, expanding our community fundraising offer, or supporting our amazing corporate supporters with their staff fundraising plans. Every day is different.
You will play a pivotal role in developing our supporter engagement activities to tie in with the overarching plans for the charity and help to grow the income generated. You will be a team player who can see the importance of the charity’s mission and who is keen to get stuck in. As a small charity this role is very much hands on – doing planning and delivery of fundraising activities, campaigns and projects.
Duties of the role
Supporting the charity to secure income from across our fundraising portfolio:
Rockinghorse raises money to support children in hospitals, their families and the staff that care for them.
- To manage fundraised income (including challenge, community and corporate) with the charity’s strategic plan at the core of all activity.
- To work with the Head of Fundraising & Partnerships and the team of fundraisers to implement and develop a holistic approach to fundraising and supporters.
- To manage and advise all supporters with their events and activities in aid of Rockinghorse, to maximise income generated and increase awareness and understanding of the charity and our work.
- To proactively grow and develop new ways for supporters to fundraise for Rockinghorse and engage in our work for children across Sussex.
- To manage supporter journeys, products and mechanisms for the supporters you are assigned to manage.
- To ensure you forecast, budget and have contingency planning in place for your income pipeline across your channels.
- To understand the needs, wants and behaviours of new and existing supporters.
- To help Rockinghorse grow our reach and find ways to bring our case for support to life for supporters.
- To evolve our case for support to attract, retain and engage a loyal community of supporters.
- To work with the Head of Fundraising & Partnerships on budgeting and reporting of income generating activities.
- To maintain and develop the charity’s central database (e-Tapestry).
- To manage and develop all external platforms the charity uses for individual and challenge event fundraising.
Supporting the charity to deliver brilliant, funded projects that support children and their families:
Rockinghorse delivers and funds around 70+ projects per year – supporting sick and disabled babies, children, young people and their families in hospitals in Sussex.
- Work with Head of Fundraising & Partnerships to match projects to partners, supporters and appeals – to ensure our projects are funded and delivered.
- Work with Head of Fundraising & Partnerships to create case for supports for our projects that appeal to and attract a range of supporters.
- Work with Projects Manager and Head of Marketing & Communication to create and disseminate project updates and communication to ensure our supporters are informed, educated and engaged in our work.
- Work with the Head of Marketing and Communications and project leads to build up a bank of case studies, quotes and stories we can use to feed back to supporters.
Support the charity more widely:
- Represent Rockinghorse at events and networks, building strong peer relationships and sharing best practice.
- To present and speak on behalf of Rockinghorse at schools, colleges, community events and corporate events.
- Model excellent conduct and behaviours in line with the charity’s values and ethos.
- Carry out other such duties as may be required for the purposes of the charity; this will include working during evenings and weekends as required and the postholder would be expected to work flexibly to do so.
- There are travel requirements for this post (covering the whole of Sussex) to attend, put on events and meet with our supporters.
Person specification
Essential experience, skills and knowledge for the role:
- Experience and understanding of the principles of fundraising in a charity and/or not for profit.
- Experience and understanding managing fundraising activities (especially two or more of challenge, community and corporate fundraising).
- Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party agencies.
- Able to prioritise own workload effectively and confidence to work autonomously.
- Excellent time management skills with strong prioritisation and organisation skills.
- Brilliant communication and interpersonal abilities – able to engage with stakeholders quickly and effectively.
- Ability to handle confidential supporter information.
- Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry).
- Commitment to Rockinghorse Children’s Charity’s mission, vision and values.
Desirable experience, skills and knowledge:
- Experience managing communications and/or marketing to support fundraising engagement and support.
- Experience of using MailChimp or other CRM & email platforms.
Work skills you’ll need on the job:
- A can-do attitude.
- Brilliant organisational skills.
- Excellent people skills, adaptable and flexible in manner and approach.
- Excellent written and verbal communication.
- Ability to work on own initiative and as an active team member.
- Ability to work under pressure and in a fast-paced environment.
Benefits of working for Rockinghorse Children’s Charity:
- 25 days annual leave (prorated for part-time) plus bank holidays.
- An additional day of annual leave on your birthday.
- Christmas closure days (prorated for part-time) – up to three additional days of annual leave.
- Cycle to work scheme.
- Competitive pension scheme.
- Employee and dependants’ health cash plan including access to an online GP and counselling.
- Family leave including maternity, adoption, shared parental and paternity leave.
- Ongoing opportunities for learning and professional development for staff.
- Quarterly reward and recognition days for all staff.
- Opportunity for flexible, hybrid and part-time working.
- Access to Enterprise Car Club.
Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all.
Application Process
To apply, please send your CV and covering letter outlining how you fulfil the nine essential elements of the person specification.
Your covering letter must address your experience, skills and knowledge against the nine essential elements of the person spec. If you also have any of the desirable criteria, please outline these too.
NB: Applications without a covering letter will not be considered.
If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.
All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.
Estimated Timeframes:
- Application Deadline midnight Friday 14th November 2025.
- Shortlisting w/c 17th November 2025.
- Interviews will be Monday 24th November in central Brighton.
Interviews will be with the Head of Development & Philanthropy and Head of Fundraising and Partnerships and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).
The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.
The role will be available from mid-January onwards (depending on post holder’s availability).
The client requests no contact from agencies or media sales.
Thank you!
About Trade
Trade Sexual Health (Trade for short) is a small health and wellbeing charity based in Leicester. We currently have eight staff and more than 40 volunteers.
Trade began as a grassroots gay community response to HIV in Leicester in the late 1980s. Throughout the 1990s, Trade worked creatively to spread information about sexual health and HIV prevention to gay, bisexual, and other men who have sex with men in the city (GBMSM).
Trade has been a registered charity since 2000. Over the last 25 years, our core work has focused on improving the sexual health of gay and bisexual men across Leicester, Leicestershire, and Rutland. We have always taken a holistic approach to understanding and addressing the range of issues that might impact gay and bisexual men’s ability to look after their sexual health. As a result, we started a counselling service – Approach Counselling – to support community members in improving their mental wellbeing.
We now draw on this experience to tackle wider health inequalities related to sexual health and HIV, and to provide peer support for anyone living with HIV in the areas where we work. For a small charity, Trade has always ‘punched above its weight’ and we have a national profile for the innovative sexual health work we do.
We currently hold contracts to deliver sexual health promotion and HIV prevention outreach in Leicester, Leicestershire, and Rutland to LGBTQ+ people, asylum seekers, and a range of racialised communities that experience significant inequalities in relation to their sexual health.
We have a history of providing peer support to people living with HIV, and this is now becoming a growing strand of our work. This post is central to the delivery of HIV Peer Support in Leicester, Leicestershire, and Rutland (and builds on our experience of delivering similar services in Northamptonshire).
Role Purpose
The primary purpose of this role is to deliver first-line peer support to people living with HIV, of all genders and backgrounds, in Leicestershire. The postholder will be based at the Trade offices in central Leicester and will work closely with clinical staff at the Jarvis Clinic at Leicester Royal Infirmary. They will ensure that people who have been recently diagnosed, are struggling with their diagnosis, or are re-engaging with HIV care feel supported and have the information they need to live well and thrive with HIV.
Key Responsibilities
- Work as part of a multi-disciplinary team (MDT), bringing personal knowledge and experience to the role.
- Collaborate with a small group of volunteer peer mentors to support people living with HIV.
- Assist in recruiting new volunteers and ensure patients needing ongoing peer mentoring are matched with suitable mentors.
- Support individuals in developing self-management strategies, addressing stigma, reducing social isolation, and improving wellbeing.
- Develop a catalogue of services, groups, and support options for signposting.
- Encourage engagement with HIV treatment and care, improving ART adherence and promoting viral suppression.
Job Activities
- Triage new patients to identify specific support needs.
- Coordinate appointments between mentors and mentees.
- Refer or signpost individuals to specialist services (e.g. mental health, housing, benefits, immigration).
- Support the British HIV Association Standards of Care and National Standards in HIV Peer Support.
- Contribute to innovative approaches to peer support delivery.
- Maintain accurate, confidential, and secure records.
- Assist in compiling quarterly monitoring reports for Leicester Public Health.
- Represent Trade professionally at forums and meetings.
- Develop and maintain professional relationships with partners.
Accountability
- Reports to the Chief Executive Officer.
- Receives peer staff supervision for project-specific needs.
- Accountable to the Trade Board of Trustees.
General Competencies and Conditions
- Competent in using software for word processing, data management (e.g. Excel), and social media.
- Able to work across various venues in Leicester and Leicestershire.
- Full driving licence preferred but not essential.
- Capable of independent decision-making and appropriate signposting.
- Maintains professional boundaries and handles client distress sensitively.
Working Conditions
- Primarily based at Trade offices, with regular visits to the HIV clinic.
- Expected to attend team meetings, training days, and key events (e.g. World AIDS Day, National HIV Testing Week).
- Shares domestic tasks with staff and volunteers.
- Undertakes other duties as reasonably required by the Board of Trustees.
Disclosure and Barring Service (DBS)
Enhanced DBS disclosure will be requested upon appointment.
Person Specification
Genuine Occupational Requirement:
The postholder must be living with HIV (as defined by the Equality Act 2010).
Experience
- Lived experience of HIV and understanding of its impact – Essential
- Experience supporting vulnerable or marginalised communities – Desirable
- Experience working collaboratively with NHS services, charities, or support organisations – Essential
Skills
- Effective communication with diverse individuals and organisations – Essential
- Ability to work independently and use initiative – Essential
- Mentorship skills to support and motivate others – Desirable
- Strong organisational and time management skills – Essential
- Ability to deliver and develop a peer mentoring scheme – Essential
Knowledge and Understanding
- Knowledge of HIV and the support needs of people living with HIV – Essential
- Understanding of peer support benefits for long-term health conditions – Essential
- Familiarity with safeguarding policies and practices – Desirable
- Awareness of the benefits and challenges of volunteering – Essential
Personal Attributes
- Commitment to personal development – Essential
- Alignment with Trade’s mission, vision, and values – Essential
- Commitment to equality, diversity, and inclusion – Essential
- Supportive of team and volunteer development – Essential
We will shortlist for interview week commencing 3rd November, all candidates will recieve a response at this time.
We plan to hold interviews the week commencing 10th November
Registered Charity
6 - 10
Trade provides high quality, health and wellbeing services to the LGBTQ+ community and people living with HIV (PLHIV)
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Project Officer supports the effective delivery of HACT’s community-focused programmes, with a particular emphasis on operational coordination, partner engagement, and service administration. Working closely with internal teams and external stakeholders, the role ensures that project activities—such as voucher distribution, data management, and partner communications—are delivered efficiently, accurately, and in line with organisational standards.
This role blends project management and client relationship management, requiring a proactive and detail-oriented individual who can work independently and collaboratively, with a primary focus on ensuring HACT successfully delivers the objectives for the Fuel Fund programme. The postholder will act as a key point of contact for partners, manage administrative processes, and contribute to the continuous improvement of service delivery.
Job Purpose
To coordinate and administer the delivery of HACT’s community support projects, with a focus on the Fuel Fund and related initiatives, ensuring timely and accurate processing of partner requests and maintaining strong relationships with Housing Associations, Local Authorities, and other stakeholders. The Project Officer plays a vital role in ensuring that residents receive support efficiently via our partners, while contributing to the overall success and impact of HACT’s programmes.
Responsibilities
- Manage the general administration of the Fuel Fund
- Be the primary point of contact for all Fuel Fund queries (internal and external)
- Manage Expression of Interest requests from Housing Associations, local authorities and third sector organisations, ensuring they meet the qualifying criteria and terms of the Fund
- Manage voucher requests, ensuring they meet qualifying criteria, and issuing to referral partners across the UK
- Manage, and evolve as needed, quality control processes
- Manage collation of reporting data from Housing Associations and other referral partners
- Analyse multiple data sets and produce reports on the Fuel Fund for HACT and external stakeholders
- Provide updates to key HACT staff about distribution progress
- Feed informal and formal progress updates and reporting information to HACT Communications and Marketing colleagues, working with them to communicate project learning and opportunities
- Work closely with colleagues in the wider Communities team to support housing association engagement with HACT’s work and to support key team-wide activity such as the annual Community Investment conference
Required Skills
Essential
- Administrative experience with a good knowledge of and experience in using Microsoft Office
- Strong relationship management and collaboration skills, with an ability to engage, communicate and build relationships with a wide range of stakeholders at different levels.
- Experience of managing multi-partner/ stakeholder projects and knowledge of project management tools and methods.
- Excellent data analysis skills.
- Excellent communications skills, both oral and written.
- Demonstrable track record of preparing and producing data analysis and reports.
- Ability to work autonomously, use initiative and work independently to drive projects through to completion.
- NVQ Business Administration Level 2 (or suitable clerical experience)
Desirable
- An undergraduate degree in a relevant subject.
- Experience working in a charity, social enterprise or local government supporting communities facing hardship
- Experience using organisation-wide CRM systems and utilizing these to manage personal data and project delivery
Job Accountabilities
Complete fuel fund and voucher allocations as per agreed timelines.
Ensure projects operate with a sufficient number of sector partners, for example the number of housing associations referring into the fuel fund.
Monitor and review project reach and impact, using this learning to shape any new methods of delivery, e.g. pilots with other sector partners to reach new audiences.
Collaborate with colleagues to communicate the project opportunities and learning at regular intervals, contributing to the wider thought leadership and collaboration objectives of the Communities team.
Maintain positive relationships with project funder(s), by sharing project data in line with agreements.
Ensure high quality delivery of the project, ensuring robust systems are in place to record activity and monitor compliance with the terms and conditions of the project, improving systems as needed, to support partner engagement and voucher redemption.
Coordinate and lead day to day communications with sector partners participating in the project and ensure feedback is collected and reviewed from project partners and beneficiaries.
Further information
The post holder for this role will be required to complete a basic Disclosure & Barring Service (DBS) check.
The Fuel Fund programme must have dedicated resource at all times during the working week (Monday Friday) and as such, annual leave needs to be coordinated with colleagues in the team to ensure the programme is sufficiently resourced throughout the year.
Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.
All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.
About HACT
Innovation. Collaboration. Insights.
It’s what we’ve always done.
As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.
We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.
By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description
Interviews expected to take place on November 17th and 18th.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description
Registered Charity
21 - 50
To support the social housing sector to unlock the full potential of its social purpose, for the benefit of residents & local communities
The client requests no contact from agencies or media sales.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Location: Shop from Crisis Ealing, 5 The Mall, London, W5 2PJ
About the role
We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.
As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.
This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.
About you
To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 2 November 23:55 2025
Interviews W/C 10 Nov 2025 location TBC
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kineara has a new vacancy for an experienced Housing support worker to join our small and dedicated team for our new School Housing Advice project.
About the project
The School Housing Advice Support Project builds on the success of a pilot program and aims to provide tailored housing advice and support to families, particularly those living in temporary accommodation (TA). The project started in January 2025 and is currently being delivered at three primary schools in the borough of Southwark.
The initiative offers practical housing advice, casework, workshops, and legal support through a collaborative partnership between Kineara and Southwark Law Centre. It also addresses challenges such as poor housing conditions, legal proceedings, and impacts on families' health and wellbeing.
About the role
We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to parents from four Primary Schools in Southwark. This role involves conducting housing surgeries, providing follow-up casework, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work closely with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. The role will be based mostly in Southwark, and you will be working in partnership with schools, community organisations and the council to coordinate tailored support for each client to avoid eviction and sustain tenancies, address suitability of the property, mediating with landlords where necessary and providing advice for onward housing when needed. The objectives of these programmes are to avoid evictions, sustain tenancies or move to a better suited property, improve wellbeing and awareness of tenancy rights and housing polices.
About you
- You will have experience of working with families and individuals with complex needs, as well as some experience of providing housing support.
- You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change.
- You will have excellent interpersonal skills.
- Have good knowledge of housing policies and tenants' rights, experience of delivering holistic support.
- You will be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work.
- Be able to work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.
About Kineara
Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.
Registered Charity
6 - 10
Breaking barriers to secure housing, education and employment
The client requests no contact from agencies or media sales.
Thank you!
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness
The Role
We are seeking a proactive and detail-oriented Onboarding Coordinator to join our team and play a key role in welcoming and guiding new groups to join the FareShare Go programme. This role will be the main point of contact for new charities during their first 6 weeks, ensuring they are set up for success through account setup, food safety compliance, scheduling logistics, and ongoing support. As an Onboarding Co-ordinator, you will be allocated to manage the onboarding needs across a specific geographical area; you will need to grow your awareness and understanding of this area quickly; whilst also adapting to local contexts and operational variations.
Main areas of responsibility
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Relationship Building: Serve as the first point of contact for new groups, fostering trust and ensuring a positive onboarding experience that reflects the unique needs of their area.
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Account Setup: Assist groups with setting up their collection accounts, ensuring all necessary information is completed and systems are accessible.
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System training: Assist groups in understanding the various donation platforms available to them to ensure successful collections
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Food Safety Checks: Guide groups through initial food safety requirements, checklists, and verifications to ensure compliance before their first collection.
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Scheduling Collections: Coordinate and confirm collection schedules, including pickup days, times, and logistics tailored to the group’s capacity and location.
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Ongoing Support: Maintain regular communication with each group during their start with the programme, offering support, troubleshooting, and feedback collection.
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Documentation & Reporting: Track onboarding progress, maintain accurate records, and report milestones or concerns to the Onboarding Manager.
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Collaboration: Work closely with internal teams to ensure a coordinated and seamless experience for new groups.
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Regional Onboarding Oversight: Manage the onboarding of new groups across a defined geographical area or multiple regions, adjusting processes to suit local requirements and regional operational nuances.
Essential Criteria
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Indepth understanding of the FareShare Go programme and working closely with charities to deliver a service that meets their needs.
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Sound understanding of the FareShare Go onboarding requirements for charities, whilst also understanding regional distinctions and complex schedules
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Experience in following FareShare Go’s escalation procedures and communicating with external stakeholders
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Experience in customer service, specifically with issue resolution around store performance with charity donations.
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Experience ensuring organization compliance with FareShare Go policies and procedures
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Familiarity with food safety protocols and being confident in explaining key requirements to charities
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Experience understanding and managing multiple donation platforms simultaneously
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Strong organisational skills with experience managing workflows across multiple locations, comfortable managing multiple onboarding processes simultaneously
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Demonstrable use of competency with salesforce reporting, informing analysis and workstream prioritisation
Desirable Criteria
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Experience working in food redistribution, logistics, or non-profit programme delivery
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Training in food safety (e.g., Level 2 Food Hygiene Certificate)
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Knowledge of CRM or onboarding software tools (Salesforce)
Competencies and behaviours
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An understanding of and commitment to FareShare’s mission.
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A commitment to Equal Opportunities.
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Flexibility and collaborative style of working across FareShare and with all our stakeholders.
The client requests no contact from agencies or media sales.
Thank you!
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness
The Role
As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and food partner relationships, together with raising awareness of FareShare Go across your local area.
The Community Coordinator will work across their designated area, with the following key outcomes:
- Charity recruitment and onboarding. Community Coordinators are responsible for maintaining and increasing the number of charities collecting from food partners in the CC’s area, by generating leads through their local networks and research, working with the Regional Support Team to guide charities through the FareShare Go onboarding process and matching charity needs to available food sources in their local area using the ‘right charity-right store’ principle.
- Charity account management. Community Coordinators manage relations with all the charities in their area, in collaboration with the Fareshare Go Customer Support Team, to ensure the best possible experience for their charities. CCs conduct charity account reviews in person or remotely, with all their charities at least once a year, carry out annual Food Safety Checks and follow up food safety or contract breaches to ensure that the FareShare Go programme delivers the very highest levels of food safety assurance for our food and charity partners.
- Food partner account management. Community Coordinators manage relations with food partner outlets in their area, working closely with the Escalated Customer Support Team to resolve issues between charities and outlets by visiting stores and restaurants to collaboratively fix problems and promote engagement by food partner colleagues. Community Coordinators build and maintain relationships between food partners and local charities by educating colleagues about their charities, promoting volunteering opportunities and maximizing the value of local relationships between charities and food partners.
- Area development. As the territory owners for their areas, Community Coordinators use their local knowledge to increase the volumes and food types that their charity accounts can accept and use, to ultimately maximise the social value of food distributed through the programme. This includes supporting charities to increase their capacity to take more chilled and frozen food, expand their services into new areas or new distribution channels and reach more members of the local community.
- Community marketing and engagement. Community Coordinators are ‘the face of FareShare Go’ in their local areas and promote the programme’s benefits to local voluntary organisations, umbrella groups and zero-waste and food insecurity groups. They work collaboratively with FareShare Regional Centres in their area, researching local activities, presenting at group meetings and educating charities about FareShare Go and the food and other support they can access from our food partners
Person Specification
Essential
- Have exceptional relationship building skills with a range of stakeholders
- Experience of working in a customer service, account management or similar environment
- Be a strong communicator who can engage with a variety of audiences[KS1]
- Be confident and persuasive in handling difficult situations, whilst demonstrating calmness and professionalism
- Demonstrate strong problem-solving skills
- Self-manage your own performance and workload
- Have initiative and innovative thinking, to shape new/different ways of working
- Be organised, with a proven track record of achieving quality results
- Have a proven ability to create links across teams to share best practices
- Have strong IT skills and knowledge of Microsoft Office
- Be flexible about your working arrangements as the role may involve high levels of travel to other areas of the UK.
- Have a valid driver’s licence for the UK, access to your own car and undertake extensive travel across your region.
- This role is field based and the successful candidate will need to live and be able to travel around Northern Ireland
Desirable Criteria
- Level 2/3 Food Safety training is desirable, but training will be provided.
- Have previous experience working with constituent relationship management (CRM) software. Experience using Salesforce is advantageous.
- Some experience in data analysis and project planning is advantageous
- Be degree educated or have a strong career history doing similar roles in any sector.
- Have some experience of training and managing others
Field based*
The expectations for the ‘field based roles’ are: 1- 2 days per week visiting charities, your team, food partners and regional centres, 3 - 4 days working from home.
The successful Candiate will need to have a valid driver’s licence for the UK, access to your own car and undertake extensive travel across your region. the successful candidate will also need to live in Northern Ireland, or be willing to relocate to Northern Ireland
The client requests no contact from agencies or media sales.
Thank you!
£34,972 pa (working a minimum of 40% across each month at our London Headquarters)
London, SE5 8FJ – agile working
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.
At The Salvation Army, we’re passionate about inspiring new supporters to join our mission of transforming lives. In this key role within the Individual Giving team, you’ll help deliver year-round, multi-channel donor acquisition campaigns and develop innovative new ways for people to support our work outside of the busy Christmas period.
Key responsibilities: You’ll manage campaigns across online and offline media, lead on innovation projects, and work with colleagues and agencies to deliver compelling creative and seamless supporter journeys. You’ll also monitor budgets, analyse performance, and ensure all activity meets fundraising regulations and best practice.
To be successful in this role you will have;
- Strong experience in supporter acquisition or direct marketing
- Excellent project management and analytical skills and confidence working with agencies and data.
- A clear communicator with strong organisation skills
In addition, you’ll be motivated by fundraising and empathic with The Salvation Army’s Christian ethos and values.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan and an employee assistance programme.
Closing date: 13th November 2025 at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.
In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Registered Charity
More than 1000
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Zoe’s Place Baby Hospice supports babies and young children who have complex illnesses or disabilities from birth to age five.
We work to ensure that very unwell children can enjoy the best possible quality of life and we support their families throughout their journey.
Our children’s hospices, based in Coventry and Middlesbrough, offer respite, palliative and end of life care for children, as well as support for the whole family. With a range of play therapies and fun activities, our team of specialists work together to make every moment of childhood count.
As a charity, we provide our services free of charge to families who need us, relying on donations from the public.
About Our Role
We’re currently seeking a dynamic individual to become part of our successful corporate team. Your expertise will be crucial in supporting new business income. You’ll work closely with our Senior Corporate Fundraiser & Corporate Fundraiser, providing excellent stewardship to our partners and delivering a remarkable supporter experience.
Key Responsibilities
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Use our fundraising CRM to accurately record stewardship and maintain GDPR compliance.
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Support financial forecasting and monitor the income pipeline, identifying and mitigating risks.
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Collaborate with staff across the charity to maximise engagement with high-value audiences.
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Account manage low and medium value corporate relationships, ensuring each partnership reaches its full potential.
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Plan and execute events to steward current supporters and engage new ones.
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Meet and exceed agreed fundraising targets for both existing and new corporate supporters.
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Identify opportunities to grow partnerships and develop tailored proposals and pitches.
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Undertake research to re-engage past corporate supporters and implement engagement plans.
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Represent Zoe’s Place at external corporate functions and networking events to promote the Hospice.
Benefits
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Salary of circa £26,000 to £28,000 per annum.
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5% salary employer pension contribution p/a.
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27 days annual leave plus all statutory English bank holidays.
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Hospice closure between Christmas and New Year (annual leave allowance must be used).
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Mileage paid at 45p per mile for business miles.
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Free, on-site parking.
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Employee assistance programme and free counselling for employees and their family members (limited availability).
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Death in service benefit after six months of service.
The client requests no contact from agencies or media sales.
Thank you!
caba's purpose
caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.
our values
We make a difference. We work best together. We do the right thing. We are dynamic.
At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.
the role
As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba.
what you’ll do
- Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support
- Guide and support the team through technical supervision, case reviews, and real-time advice
- Drive quality and continuous improvement in processes, templates, and advice delivery
- Oversee grant applications, preparing reports and making recommendations for approval
- Champion the service user perspective, sharing insights to shape and improve our services
- Ensure safeguarding and compliance standards are always met
what you’ll bring
- Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs
- Strong technical knowledge and the ability to coach and guide a team
- Excellent communication and record-keeping skills, with a sharp eye for detail
- Confidence using IT systems, including CRM databases, Word, Excel, and Teams
- Qualifications in relevant specialist areas, safeguarding, and financial advice
why work for us
We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:
financial security & time off:
- Up to 10% employer pension contributions
- Private medical insurance, income protection, and life assurance
- 25 days’ annual leave plus bank holidays
- Enhanced family-friendly policies
wellbeing & lifestyle:
- Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
- Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
- Eye tests and contributions towards DSE glasses
- On-site electric car charging points
- Two paid volunteering days each year
growth & development:
- Learning and development budget to support your progression
- Opportunities to grow and collaborate through forums and project groups
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Supporter Retention Manager will be responsible for designing and delivering strategies that build supporter loyalty, increase lifetime value, and enhance the overall supporter experience. The role ensures that every supporter feels valued, engaged, and motivated to continue and grow their commitment to the organisation. Working in the Individual Giving Team, and in close partnership with the Marketing team, the postholder will deliver impactful stewardship campaigns, tailored supporter journeys, and creative engagement initiatives that maximise retention and enhance supporter experience.
The client requests no contact from agencies or media sales.
Thank you!
CRM Associate Developer (Dynamics)
Salary: £53,350 per annum
Location: Remote with occasional office attendance in Birmingham required' Office space in London also available.
Contract: Permanent, Full Time (35 hours per week)
Start date: January 2026
About the Role:
Our client are passionate about making a positive difference. They’re now looking for a Dynamics CRM Associate Developer to join their team and help them achieve their mission.
As a Dynamics CRM Associate Developer, you will play a key role in delivering high-quality CRM solutions using Microsoft Dynamics 365 and the Power Platform. This is a hands-on technical position focused on configuration, customisation, and solution implementation to support critical business processes.
They’re looking for someone with proven experience in Dynamics 365 CE who can take full ownership of the solution lifecycle, from running workshops and gathering requirements to designing, building, and deploying robust applications.
You’ll bring strong expertise in Power Apps, Power Automate, and Dataverse, and be confident troubleshooting and resolving intermediate to complex issues, including escalated service requests.
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Your key responsibilities will include:
· Configuring and customising Dynamics 365 CE (model-driven apps, Dataverse) to deliver business requirements
· Building workflows, forms, views, business rules, and process flows using Power Platform tools, with a focus on scalability and maintainability
· Translating business requirements into robust CRM features and delivering them to specification
· Supporting documentation, testing, and deployment of CRM functionality
· Contributing to structured release processes using Azure DevOps (or similar)
· Troubleshooting and resolving intermediate to complex issues, including collaborating with support teams and taking ownership of escalated service requests.
· Maintaining clear records of configuration and technical changes
About You:
The ideal candidate will bring:
· Proven experience delivering solutions in Dynamics 365 CE and the Power Platform in a professional environment (not just personal projects or training exercises).
· Hands-on expertise with Power Apps, Power Automate, and Dataverse, including building and deploying production-ready solutions.
· Solid understanding of CRM security roles, data models, and solution configuration, with experience troubleshooting and optimising existing systems
· Ability to work independently on assigned tasks and take ownership of deliverables, while collaborating effectively within a team
· Strong communication and documentation skills, including writing technical specifications and user guides.
· Experience engaging with stakeholders to gather requirements and provide solutions.
· Excellent attention to detail and ability to manage multiple tasks effectively
What they Offer:
They believe in taking care of their people, and offer a great range of benefits, including:
· 29 days annual leave plus bank holidays
· A contributory pension scheme
· Flexible hybrid working arrangement
· Generous Life Insurance
· Wellbeing days to support your mental health
· A healthcare cashback scheme
· Access to an Employee Assistance Programme
· Working outside the UK (up to 30 days in a 12-month period)
· Free on-site gym (Birmingham)
· Enhanced maternity pay
· A birthday voucher to celebrate your special day
How to Apply
They’d love to learn more about you! Please send us your CV and a short supporting statement (max 400 words) telling us why you’d be a great addition to our team.
They value authentic applications, so please refrain from using AI-generated content. They’re interested in hearing your own words, experiences, and motivations — this helps us understand your genuine interest in the role and what makes you unique.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
We may close this role early if we receive a high number of applications, so please apply as soon as possible.
They will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values — We put people first, We support each other, We solve problems — underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.
Thank you!
Annual leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva)
- three x basic salary life assurance cover
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
free, confidential employee assistance programme (Medicash) - access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing.
- we have a Menopause Friendly accreditation and are a Disability Confident employer
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
This is a fantastic time to join Dementia UK’s growing Community Fundraising team as a Community Fundraising Executive, which is expanding in response to sustained year-on-year growth and our ambitious five-year organisational strategy. Join as a Community Fundraising Executive (Stewardship) to play a key role in delivering exceptional supporter experiences that inspire and retain our mass and mid-value community fundraisers.
You’ll manage and enhance supporter journeys, ensuring that key supporters feel valued, heard and connected to the impact of their contributions. This includes designing and delivering high-quality communications and resources, responding to supporter feedback and using data and insight to improve engagement and retention. You will also support the delivery of income and stewardship targets, helping to monitor performance and identify opportunities for growth.
Collaborating with the Digital Marketing team, you will ensure that Community Fundraising content is engaging, accessible, and aligned with our values. You will also liaise with external suppliers to produce on-brand materials and contribute to charity-wide stewardship initiatives that enhance supporter loyalty and celebrate fundraisers.
We’re looking for you to have experience in community fundraising or supporter stewardship, strong relationship-building and excellent copywriting abilities. This is a role for someone who thrives on turning insight into action, improving systems, and creating experiences that deliver real value—for our supporters and for families affected by dementia.
We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with us.
This role will be subject to a Basic DBS check.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact us.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
Thank you!
The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms - from a traditional phone line service to innovative, engaging and instant solutions.
Supporting a wide range of people - from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing emotional and practical support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised way and committed to developing pioneering resources to support our community in smarter ways.
You’ll be able to work flexibly and collaboratively across our Support Team.
WHO WE'RE LOOKING FOR:
If you are keen to use your skills and experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!
A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.
KEY ACCOUNTABILITIES:
- Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online, social media plus new evolving channels
- Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key
- Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps
- Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services
- Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners
- Identify gaps in knowledge across the Support Team and identify possible training areas
- Developing information for our website and other resources, for example, writing initial drafts and reviewing information
- Plan and facilitate online and in person events for the brain tumour community, including online meet ups for young adults
- Day to day management of our online peer support platforms, for example our Facebook groups for Young Adults affected by a brain tumour diagnosis.
- Provide support to our Young Ambassadors through coordinating activities and check ins, facilitating meetings, and enabling meaningful input into our Young Adults Service.
- Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services
- Identify, manage and escalate safeguarding concerns in line with The Charity guidelines
- Review day to day tasks across the Support Team
Registered Charity
51 - 100
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.
The client requests no contact from agencies or media sales.
Thank you!
We’re looking for a permanent full-time support officer to contribute their skills, experience, and personality to add value to our Blesma Support team within the Independence and Wellbeing department at Blesma, The Limbless Veterans. The role is a varied one, focusing on all aspects of welfare and support to our members.
This home-based role is to support Blesma members in the South West of England by providing a lifeline to members by delivering effective wellbeing support and advice to help reduce the negative impacts of disability and to assist them in leading independent and fulfilling lives. The role also involves representing Blesma and enhancing the charity’s profile within the local community of your area of responsibility.
The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our service personnel, veterans and their families.
Blesma is unique as a membership Association as well as a charity. Our members are the heart of all our work – therefore, the impact of Support Officers is clearly visible in the experiences of our inspirational limbless veterans.
If you are interested, and live within the following post code areas, TR, PL,TQ, EX, TA, DT, BH, BA, BS, SN, GY, JE) please read the attached Job Description and apply with your CV and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.
How to Apply
If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter which must address the screening questions within the JD. The cover letter should demonstrate how you meet the essential criteria and competencies of the role.
If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.
Please note that we may close this advertisement early if we receive a high volume of applications.
We look forward to hearing from you.
