Customer Support Jobs

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

Our values are: People First, Curious, Bold, Collaborative, Accountable

To find out more about what we do, our values and our generous benefits please visit our website. 

About the Role

Reporting to our Operations Manager in the Investment Team this role plays an important part in supporting SIBs Investment Team in delivering funding programmes (grants and loans) to charities and social enterprises. As a member of the operations team the role will contribute to the efficient and effective running of the Investment Team.

The role holder will support the day-to-day delivery of funding programmes, including dealing with initial enquiries from our customers, providing support to our Relationship Managers (internal and external) throughout the customer journey, and providing administrative support to the team.

We are looking for someone who is eager to learn, organised, and has good attention to detail, excellent customer service skills and a desire to support our customers throughout their customer journey. We require someone who is able to manage a varied workload, and keen to contribute to the delivery of our funding programmes. 

Key responsibilities

1. Manage relevant email inboxes and respond to enquiries using guidance notes and signposting queries where relevant.

2. Generate, check, validate and send offer documents to customers.

3. Carry out subsidy and due diligence checks and maintain accurate records.

4. Work with the Operations and Relationship Managers to check and authorise payment requests, ensuring all conditions have been satisfied (grants team only).

5. Set up customer monitoring records, send monitoring requests, complete monitoring records and close grant/ loan cases (as required).

6. Carry out audit sampling of grant/ loan cases (as required).

7. Respond to requests for information and produce regular management information reports for the team.

8. Prepare, review and format reports and papers, including for Grant Panels and Senior Management Team.

9. Be responsible for the minutes of Grant Committees, recording decisions taken, pursue actions and report on matters arising (grants team only).

10. Keep customer Salesforce details (e.g. contact details) and SharePoint files and folders (e.g. bank details, signatories, end of grant report tracking) up to date and accurate (as required).

11. Keep fund Salesforce (e.g. reports) and SharePoint files and folders (e.g. fund information, guidance docs) up to date and accurate.  

12. Maintain administrative systems to support the on-going efficient and effective running of the team and ensure they are reviewed and updated if needed.

13. Provide administrative and other support to members of the team.

14. Support the operations team with the setup of new funds and the update of established fund policies, procedures and templates (as required).

15. Provide cover for the Operations Manager and the other Investment Team Assistant when they are on leave, and to provide cover for other operations team tasks as required.

16. Ensure that all work factors in customer needs and where possible improves the experience for them.

17. Work within the organisation's values, principles and processes to achieve operational excellence.

18. Adopt our continuous improvement and learning ethos.

19. Support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.

20. Support and contribute to the implementation and delivery of SIB’s strategy.

21. In agreement with line manager, undertake other tasks and work on cross team projects that support the objectives of SIB as required.

Core competencies

• Attention to detail and accuracy.
• Ability to organise and manage a variable workload and work to tight deadlines.
• Excellent customer service skills.
• Ability to both obtain and convey complex information over the telephone and email.
• Ability to multitask, prioritise, work flexibly and willingness to learn new skills.
• Good team player with willingness to assist others but also the ability to work independently.
• Excellent IT skills, including Microsoft Office.
• Commitment to equality, diversity & inclusion, and customers.
• Excellent written and oral communication skills that can be adapted for a variety of audiences.
• Experience reviewing invoices and other financial documentation e.g. to determine evidence of spend.

Desirable competencies

The following skills are desirable but not a requirement for this role and therefore will not impact on interview process.

• Experience using Salesforce.
• Experience of conducting due diligence checks and reviewing legal documentation.
• Understanding of social investment and/or grantmaking.
• Good report writing skills.

We are looking to recruit a coordinated, efficient, and enthusiastic Administrator to join us at the Royal College of Radiologists (RCR) as our CRM Team Administrator. The RCR is undergoing a big system change and the CRM Team Administrator will help support the project by providing excellent administrative, engagement and testing support to the Digital Products Owner for the new CRM system as it develops.

The successful candidate will be joining our high performing CRM team and have responsibility for the day-to-day operational management of administrative processes. You will also provide an enthusiastic customer service. As a confident and coherent communicator, you will act as an internal liaison and support to staff as the CRM develops, coordinate enquiries and feedback in an efficient and timely way.

As the CRM Team Administrator you’ll play a pivotal role in helping us maintain and enhance our customer relationships and ensure that the team operates smoothly and efficiently.

What you’ll do:

• Coordinate enquiries from users/staff for the CRM product throughout development and delivery.
• Support the documentation of processes and mapping exercises for the CRM project and any other administrative support associated with the project.
• Arrange and manage project meetings.
• Coordinate ongoing training and induction of new staff to business systems (CRM) as they are implemented.
• Support the development of tools and training materials across services.
• Help to monitor any shared inboxes and the CRM helpdesk, ensuring enquiries are directed to the relevant team member.

What you’ll need:

• Experience of team or project administration.
• Experience of working with a project team.
• Effective interpersonal skills and customer service.
• Strong communication skills.
• Proficient user of Microsoft packages. 
• Excellent organisation skills

 

If you are looking for an impactful role in a medical charity with a great cause and ambitious goals, then please find out more about the role, the RCR and instructions on how to apply in our CRM Team Administrator candidate pack. 
 

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

In this role, you will develop and sustain partnerships, promote our work, report on social value impact, and advise partners and companies on delivering social value. Collaborate with Group functions and regional teams to integrate social value into our products and services, and guide partners in identifying and reporting social value outcomes. 

What You'll Be Doing: 

• Support the delivery of Group Social Value Strategy. 
• Working with the Business Manager and Group Social Value Manager, engage with Scottish Procurement Alliance’s partners and appointed companies to understand their social impact priorities and perspectives,
• Assist in delivering the Community Benefit Fund by identifying social value projects, distributing funds, and reporting on community impact. 
• Follow business's social value measuring standards to effectively report on social impact using sector-recognised methodologies. 
• Contribute to developing Group policies, procedures, and standards related to social value management and reporting. 
• Provide guidance and training to Scottish Procurement Alliance staff on social value principles and practices. 
• Offer social value advisory services for Scottish Procurement Alliance partners and appointed companies. 

What You Need: 

• Relevant experience in corporate social responsibility, social impact, and innovation, with evidence of ongoing professional development. 
• Knowledge of social value approaches and measurement frameworks used in the public sector. 
• Demonstrable understanding of the importance of social value in securing positive change. 
• Experience in working with the public sector, charities, housing, or construction is beneficial. 
• Degree in a relevant subject or equivalent experience, with a strong academic background. 
• High level of IT literacy, proficient with PowerPoint, Word, and Excel. 
• Ability to work sensitively with confidential information, with strong organisational and time management skills. 
• Strong interpersonal skills, attention to detail, and excellent verbal and written communication abilities. 
• Collaborative team player with a flexible approach, able to work well under pressure and meet strict deadlines. 
• Positive, supportive attitude with an open, honest, and approachable demeanour 

What You Get: 

• Basic salary £33,359
• Local Government Pension Scheme (Defined Benefit).  
• 29 days holiday plus bank holidays.  
• 36-hour week.  
• Personal training and development plan.  
• Cycle to work scheme.  
• Employee Discounts.  

If you're passionate about the Social Value Advisor role, and have the skills and experience we're looking for, apply quickly to join our team. We look forward to hearing from you! 

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified.

Location: Hybrid - Minimum one day per week from Nottingham office. Remaining time can be home based, or office based.

What will you do:

As Services Co-Ordinator, you will take the lead on two of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and hotel grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.

You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases. 

You will work alongside colleagues within the wider Services Department to provide exceptional co-ordination and administrative support, to some of our direct services, including training and our network of local independent Headway charities and volunteer led branches.

On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:

• Have a passion for improving the quality of life for others, especially those with disabilities and long term health conditions.
• Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
• Have exceptional administrative skills
• Strong attention to detail and able to consistently input accurate information into our CRM
• Have the ability to manage multiple tasks autonomously
• Be an active member of the Services Department and contribute to its culture

Benefits

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security 

• Competitive Salaries
• Pension - You’ll be automatically be enrolled into the People’s Pension with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

Equality, diversity and inclusion 

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to drop us an email if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

• Closing date: Wednesday 14th August.
• Interviews: Wednesday 21st and Thursday 22nd August.

We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 23 rehoming centres. The Role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide first-class customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.

About this job:

As Supporter Relations Officer, you’ll:

• Promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly.
• Provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.
• Spending time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups.
• Organise supporter events and tours at the rehoming centres throughout the year.
• Organise and attend events with the Dogs Trust Village.

About you:

The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:

The Individual Giving department is part of the Fundraising and Marketing directorate and brings in approximately £88m per annum through regular giving, one off gifts, prize-led fundraising, community and events and legacy and in memory. They report to Regional Supporter Relations Managers and, ultimately, the Head of Community Supporter Experiences.

What you need to know:

As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential. Working days for this role are Thursday and Friday

We have an opportunity for a Customer Specialist Manager - Housing to join our team in Newbury. 

It's a fixed term role until the end of September 2025 with a starting salary of £42,000 - £50,000 per year depending on experience. 

We have a hybrid approach to work where you'll share your time between the office and home to ensure a positive work / life balance.

The role

As a Customer Specialist manager you'll be leading, motivating and empowering your team to deliver advice and outcomes to customers with complex housing issues. This will include all tenancy related matters including domestic abuse, anti-social behaviour, safeguarding, tenancy changes, fraud and rehousing.

You'll ensure that the team provide prompt responses, looking for first time resolutions and taking ownership of cases from end to end.

You'll actively engage and build strong relationships with key stakeholders including statutory agencies and Local Authorities. Working collaboratively with our other specialist teams, Customer Service Management Centre and Locality teams, you'll work towards delivering our Corporate Plan and Customer Vision.

What you'll need:

You'll need to demonstrate a high level of housing expertise, including knowledge around anti social behavior, safeguarding, tenancy and neighbourhood management and an understanding of legislation. Ideally, you'll have previous experience leading a specialist team.

You'll also have:

• Evidence of achieving excellent customer service outcomes in a complex environment
• Strong communication and listening skills
• Experience of coaching and managing a team, inspiring them and optimising performance
• Excellent stakeholder management experience, with an ability to engage with both internal and external colleagues
• The ability to use systems and data to assess impact and inform focused solutions

What we can offer you

As a member of the Customer Specialist Team you'll be part of a collaborative, motivated and dynamic working environment. 

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Location: Hybrid, Old Street, London
Salary: £41,542 per annum
Hours: 34.5 hours per week
Department: Supporter Marketing and Public Fundraising
Job Type: Full-time
Contract Type: Fixed-term for 12 months (maternity cover)

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

We are recruiting for a CRM & Supporter Journeys Officer to join our Digital and Data Strategy Team (maternity cover for a 12-month fixed term contract). Sitting within the Fundraising and Supporter Engagement Directorate, this is a great opportunity to join our committed team.

In this role you will maintain the supporter database (currently CARE) and support the CRM & Supporter Journeys Manager to continuously improve the way Plan International UK collects, interprets, and uses data to further our marketing activities. Collaborating with Fundraising and Campaigning teams, you will support the delivery and optimisation of our automated supporter journey capabilities to improve supporter experience and retention.

Having previously worked to maintain a database in a supporter-focussed environment, you will have experience of using a relational database and of the management of supporter journeys (in PeopleStage or a similar campaign automation tool), from briefing through to delivery.

For further detail of this role, please see the job profile. Please refer closely to the Person Specification section during your application, to demonstrate your suitability for the role.

For further detail of this role, please see the job profile.

The deadline for applications is 23:59 on Sunday 11 August 2024
Interviews will take place week commencing Monday 19 August 2024

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-215805

Together for Short Lives has upgraded its system and is undergoing a data processing review, and we are looking for a CRM Database Manager to continue to deliver improvement across the charity. Ensuring our CRMs align to our digital strategy and our data quality is high is fundamental to Together for Short Lives’ mission.

The role

This is a fantastic opportunity for an experienced CRM Database Manager with a strategic approach to join the UK charity Together for Short Lives and help them achieve their bold ambition to reach every family caring for a seriously ill child in the UK.

Our CRM Database Manager will play a critical role, developing our data infrastructure and CRM capability to support our organisational strategy, specifically to:

• Grow and engage supporters, developing strategies to support the roll out of an emergent individual giving programme, and developing an excellent user experience

• Transform access and reach to beneficiaries, enabling us to help them find the help they need

• Manage membership and supporter data to enable effective segmentation for communication and campaigning

• Assist the DPO in ensuring teams remain compliant in relation to data protection, fundraising, and the provision of services by providing guidance and reviewing existing processes and policies and keeping these up to date. 

You’ll be experienced and self-motivated with a real belief in the power of CRM and data. You’ll develop our data integrity and drive change through more effective use of data for decision making and communication. You’ll also nurture and develop CRM use to meet organisational ambition and demand.

We offer a great reward package, which includes generous annual leave entitlement, pension scheme, staff assistance programme and days off for volunteering.

We are open to flexible working patterns. Hybrid or remote working is also supported.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds, as these groups are underrepresented throughout the Charity Sector.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. We can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

Applying for the role

Closing date for applications is at 11.59pm on Monday 26 August 2024. If you are interested in applying for this post, please visit our website.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters. 

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The post holder will take responsibility to help build lasting relationships with our supporters through written and verbal communication and ensure efficient administration of donations and maintaining accurate data on our CRM system. 

About the Youth Investment Fund (YIF)

The Youth Investment Fund (YIF) is over £300m of capital and revenue grants, funded by the UK Government.

YIF is a commitment to young people to transform and level up the out-of-school youth sector. It will provide truly innovative youth facilities in levelling up priority areas, and early-stage/seed resource funding to underpin them, enabling more positive activities that deliver improved outcomes for young people.

Phase 1 was launched in January by Children in Need on behalf of the UK Government delivering £12 million of funding for small-scale projects and we’re now delivering phase 2.

Our aim is to deliver grants for up to 300 facilities that:

• represent positive value for money,
• are environmentally sustainable,
• and enable positive activities for young people aged 11 to 18 (up to 25 for young people with Special Educational Needs and Disabilities)

in eligible places across England, by 2024/25

For further information on YIF please visit the Youth Investment Fund website.

About Social Investment Business

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

Our values are: People First, Curious, Bold, Collaborative, Accountable

To find out more about what we do and our values please visit our website.

About this role:

This role plays an important part in enabling the YIF team to support the delivery of the Fund and to provide excellent customer service to its grantees.

We are looking for someone who: is motivated by our mission and is looking for an administrative position at SIB. You will need to like working with numbers, be good at scheduling calls and engaging with customers and have excellent attention to detail.

Key responsibilities

1. To support effective triage of YIF grants to enable timely monthly disbursements to take place.

2. To ensure that calls are scheduled with each grantee due a disbursement in each month.

3. To support the team with reconciling spend evidence.

4. To undertake these calls with each grantee, checking the figures they have shared through the grantee community in Salesforce, updating these figures diligently and accurately.

5. To collect additional information on the progress of each grantee’s capital project, updating relevant fields in Salesforce diligently and accurately.

6. To collate all relevant updates from each month’s calls, and share this reporting with the Senior Relationship Manager and Head of Property Funding to enable accurate cross-checking with the finance team and timely reporting to DCMS.

7. To manage the customer inbox on a daily basis and respond to enquiries from customers using guidance notes and where necessary escalating queries to the YIF Admin Team Leader in the first instance.

8. To maintain grantee tasks in Salesforce and ensure that Relationship Managers are aware of any actions that have arisen from monthly calls.

9. To provide support where necessary to external Relationship Managers.

10. To support general administrative coordination across approved grants, most particularly those relating to disbursements, data input, data checking and task management.

11. To work within the organisation's values, principles and processes to achieve operational excellence.

12. To adopt our continuous improvement and learning ethos.

13. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.

14. To support and contribute to the implementation and delivery of SIB’s strategy.

15. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.

Core competencies

· Good team player with willingness to assist others

· Self-motivated, with high energy and an engaging level of enthusiasm

· Previous experience of using a CRM system, ideally Salesforce

· Excellent Microsoft Office Skills, including Word, Excel and PowerPoint

· Excellent customer service skills

· Good numeracy/analytical skills

· Well organised with attention to detail

· Excellent written and oral communication skills that can be adapted for a variety of audiences

· Ability to multitask, work flexibly and willingness to learn new skills

· Ability to negotiate, anticipate and solve problems and to support others to do so

· Ability to deal sensitively and diplomatically with people from all levels with a calm, professional and friendly attitude

Desirable competencies

 Advanced Excel skills

About the role

Join the Royal College of Obstetricians and Gynaecologists (RCOG) as a CRM Migration Project Lead and play a pivotal role in enhancing our membership systems. In this dynamic role, you will lead the migration of our CRM system, ensuring it meets the needs of our members and aligns with the College's strategic goals. Your responsibilities will include liaising with users, leading the Staff Portal workstream, and managing stakeholder engagement to deliver a successful CRM implementation.

Responsibilities:

• Represent Users and advocate for user needs throughout the project, ensuring solutions align with their requirements
• Lead the Staff Portal Workstream working closely with Business Analysts and Business Systems Analysts
• Coordinate User engagement and facilitate user representation across teams
• Foster strong relationships with internal teams and key stakeholders to gather feedback, address concerns and ensure alignment with project objectives
• Recommend process enhancements based on feedback and evaluation to improve CRM effectiveness and efficiency.

For the full list of key responsibilities please check the recruitment pack.

About you

You will be a proactive and detail-oriented project management professional with a comprehensive understanding of CRM systems and background in managing complex projects. Your excellent communication skills and ability to engage with diverse stakeholders will be crucial to your success in this role.

Requirements

• Demonstrable experience managing a portfolio of work and prioritising actions effectively
• Familiarity with CRM systems and their application in membership management
• Proven track record of chairing meetings and/or workshops
• Strong project management skills, including the ability to coordinate multiple work streams and address project risks and issues
• Excellent communication skills, with the ability to influence stakeholders at all levels.

Our culture and benefits

As a valued member of the team, you will be located in our stunning offices close to Borough Market. We offer a friendly; values led working culture with an excellent benefits package that includes:

• Agile and flexible working
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• Up to 10% employer pension contribution after probation
• Enhanced wellbeing and family leave and pay policies
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Free lunch in our beautiful Union Street building
• Employee assistance programme
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Monday 5 August 2024
• Interviews will be conducted in the week commencing 12 August 2024

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

This IT Support and Logistics Associate role combines elements of an IT Support Specialist and a Logistics Coordinator, focusing on deploying and maintaining Wi-Fi networks for humanitarian projects globally while managing equipment shipments and partner support.

We’re looking for a passionate IT Support and Logistics Associate to help us build a future where  internet access is available to the individuals and communities around the world that need it the most.

Jangala’s projects have currently delivered quality Wi-Fi to 40,703 people and impacted a population of 98,396 worldwide. 

Key info

Location: We are only be able to accept candidates that have the right to work in the UK, and are within a reasonable commuting distance to Walthamstow, London

Hours: 35 hours per week. Our usual working time is 09:30 - 17:30 Mondays-Fridays.

Salary: £29,000-£34,000 (based on experience), including bonus of up to 7.5% 

The essentials

• Excellent and professional verbal and written communication skills

• Strong organisational skills

• Experience in providing first-line or second-line IT support 

• An interest in technology and network engineering 

• A desire to grow and excel in a unique role covering a wide range of skills

Flexibility 

Our office is located in Walthamstow. Due to the role’s responsibilities, this role will need to be on-site 4 days a week. A fifth day can be worked either remotely or on-site. 

What’s this role’s purpose?

This role is crucial in implementing our Wi-Fi technology for a diverse set of partners in remote areas, providing technical and logistics support to ensure smooth operations. The position directly contributes to Jangala's mission of expanding internet access in underserved communities worldwide.

Interview process

3 stages, including 2 interviews and a task round. Interviews will last approximately 45 minutes and the task round is between 1-2 hours. 

Reporting to…

This role will report to the Project Delivery Lead

Benefits

• Flexible working

• 29 days of paid leave a year, on top of paid bank holidays (in a normal year that’s 37)

• Quarterly bonus assessed on a whole team level

• 5% employer pension contribution

• Free gym and climbing membership

• Potential shadow share options in future commercialisation

• Enhanced parental leave

• Designated L&D budget

• Volunteering experience, seeing Jangala in action!

• Team days out

About the role

The IT Support and Logistics Associate facilitates the deployment of Jangala's Big Box and Get Box systems globally, supports equipment logistics, and provides crucial support to our projects team. This role is crucial in helping partners get - and stay -  connected in remote contexts worldwide

Key Responsibilities

• Technical Support (60%)

  • Provide first and second-line technical and troubleshooting support for our partners in challenging environments. 

  • Reviewing and analysing complex technical information to define and solve technical problems and support project partners around the world to build Wi-Fi networks. 

  • Contribute to the product design and development process using experiences from troubleshooting and deployment.

  • Capacity Building: train partners, develop documentation, and improve service offerings. 

• Logistics Support (30%)

  • Prepare and dispatch packages from London workshop

  • Liaise with customs organisations globally, ensuring compliance with import regulations.

  • Handle equipment stock management and manage shipping processes 

• Other (10%)

  • Conduct site surveys and determine equipment needs.

  • Participate in project team activities where required and as part of ongoing development (e.g., monitoring and evaluation activities, project site visits for installations)

The impact you can make

Empowering Emergency Responders - Jangala has helped provide 80 people for intense coordination activities for relief efforts in Türkiye & Syria - and we're looking to expand how we help serve humanitarian efforts.

Transforming Education in Underserved Areas - Jangala enabled internet access for 3,000+ students and faculty at Kpando High School, Ghana, transforming learning capabilities with a network covering the entire campus.

Advancing Digital Literacy in Remote Areas - Jangala helps support 3,000+ children annually through a mobile digital literacy van equipped with reliable internet via our Big Box, reaching remote schools across diverse locations.

Improve Jangala products by providing rich feedback from users to improve hardware, software and user experience. 

Candidate requirements

We welcome applications from people of all gender identities, ages, sexual orientations, nationalities, religions, and beliefs. We particularly encourage applications from groups traditionally underrepresented in the technology and humanitarian sectors.

Essential 

• Excellent and professional verbal and written communication skills

• Strong organisational skills

• Experience in providing first-line or second-line IT support or as a network engineer

• An interest in technology. 

• A desire to learn in order to grow and excel in a unique role covering a wide range of skills

About you

• Enthusiastic and diligent

• Versatile and thorough

• High attention to detail

• Self-motivated and able to prioritise workload

• Strong problem-solving skills

• Passion for social impact

• Independent yet collaborative

• A passion for technology

• Excited about working across critical processes

About Jangala 

Access to the internet is a lifeline. But it is a lifeline that remains inaccessible to almost half of the world’s population. 

Jangala is on a mission to connect every school, clinic and community resilience project worldwide, so societies everywhere can meet the challenges of today and the uncertainties of tomorrow. 

We are a charity dedicated to making technology that helps people build better futures. Our flagship Big Box has helped connect 75,000 people in under-resourced areas around the world. 

During the Covid-19 pandemic, we created Get Box to help people get online during lockdowns, connecting people through schools, an NHS trust, refugee charities and sheltered accommodations. 

Our goal is to have connected 4 million people by 2028, including tens of thousands in the UK. 

To apply, please send: 

• A CV 

• A motivation letter of no more than one page explaining why you want to work for Jangala and why you’re a good fit 

Ealing, London or Pitsea, Essex

We have two contact centres, one based in Ealing and one in Basildon and regularly recruit for these roles.  If you are interested in being in our Talent Pool, we will complete an initial review of your suitability and contact you when vacancies arise to explore if you are interested.

Do you remain calm, kind and helpful in customer service? Are you organised, a strong communicator and able to connect with people of all backgrounds? If so, you could be a Contact Centre Advisor here at Peabody, helping our residents to arrange repairs, giving appropriate advice and information and dealing with household related enquiries.

You'll be the first point of contact for all residents contacting Peabody. Your approach is to prioritise a ‘right first time’ resolution for our residents and you’ll be equally strong working with residents over the phone, on email or over web chat. With excellent organisation and administration skills, you’ll pay lots of attention to ensuring you’re recording information accurately so we can deliver an efficient and effective service for our residents.

A bit about us: 
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

At Peabody our purpose is to help people flourish. We have a number of benefits for you working at Peabody, including 30 days’ annual holiday plus bank holidays

Here just a few of the benefits for working at Peabody: 

• 30 days’ annual holiday plus bank holidays  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• Up to 10% pension contribution
• The opportunity to broaden your skills and enhance your professional development

Closing date: 23 August 2024.

A fantastic opportunity to join us as Support Care Officer and combine your experience in providing great customer service, your excellent people skills, as well as your natural resilience and ability to answer large volumes of interactions about a range of topics.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

You’ll ensure an inspiring, engaging and personalised service for supporters and members of the public who contact our Supporter Care team by email, social media, telephone and post. Your role will be to answer questions and respond to comments about a wide range of topics, from our campaigns and general environmental concerns to routine administrative and donation enquiries.

A key responsibility will be to ensure the resolution of complaints regarding a variety of issues, including our campaigns, fundraising and allyship work – smoothly handling potentially challenging conversations about emotive subjects and putting forward Greenpeace’s point of view while remaining respectful and professional at all times.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• High levels of resilience, with the ability to maintain a positive attitude and communication style when dealing with negativity and difficult/emotive interactions.
• Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
• Experience of effectively dealing with complaints or disagreements, resolving conflict and projecting a positive and helpful attitude by phone and in writing.
• Experience in a busy, dynamic team with changing priorities, working cooperatively with colleagues and managers.
• Excellent organisational skills and the ability to prioritise your own work, follow agreed work-plans and meet deadlines.
• Excellent written and verbal communication skills, with the ability to write engaging responses to enquiries and to judge the appropriate tone and content.
• A genuine interest in and enthusiasm for environmental issues and the work of Greenpeace – and a passion for sharing this with our supporters.

We give you: 
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

Click the apply button to apply now.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9.00 am 13 August 
INTERVIEWS: 3/4 September