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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
This role plays a key part in delivering a high-quality, front-facing customer service to residents, visitors, and partners during daytime operational hours.
As the first point of contact, the postholder will provide a professional, welcoming, and efficient service at reception, responding to queries, supporting residents, and coordinating with internal teams to ensure a smooth and positive customer experience.
The role is primarily weekend-based (Saturday and Sunday), with flexibility required to cover weekday shifts during periods of annual leave, sickness, or increased operational demand.
WORKING PATTERN
- Primary working days: Saturday and Sunday
- Shift times: 8:00am – 8:00pm
- Flexibility required to cover weekday shifts where needed
- Occasional attendance at training or meetings during weekdays
RESPONSIBILITIES & ACCOUNTABILITIES
- Provide a professional, friendly, and welcoming reception service at all times
- Act as the first point of contact for residents, visitors, and stakeholders
- Manage a high volume of face-to-face, phone, and email enquiries
- Ensure all visitors are appropriately greeted, managed, and directed
- Respond to resident queries promptly and effectively
- Escalate complex issues to the relevant teams (housing, support, maintenance)
- Maintain regular communication with internal departments to resolve issues efficiently
- Promote a positive, inclusive, and supportive environment for residents
- Support the day-to-day running of the building and front-of-house services
- Manage post and parcel distribution accurately and securely
- Maintain booking systems, logs, and records as required
- Assist with coordinating appointments and service access
- Ensure communal areas are clean, safe, and welcoming throughout the shift
- Monitor activity within the building and report any concerns appropriately
- Follow all health and safety procedures, including incident reporting
- Support emergency procedures in line with organisational policy
- Accurately record interactions, incidents, and tasks using internal systems
- Maintain shift handover notes to ensure continuity of service
- Follow organisational processes and procedures consistently
- Work collaboratively with colleagues across departments
- Provide cover for colleagues during absences and busy periods
- Attend team meetings and training sessions as required
PERSON SPECIFICATION
Experience
- Experience in a customer service, front-of-house, or concierge role
- Experience working in a fast-paced, customer-facing environment
- Experience handling enquiries and resolving issues
Skills & Knowledge
- Excellent communication and interpersonal skills
- Strong customer service focus with a professional and approachable manner
- Good IT skills (e.g. Microsoft Office, email, databases)
- Ability to prioritise tasks and manage time effectively
- Understanding of confidentiality and professional boundaries
Abilities
- Ability to remain calm and professional under pressure
- Ability to problem-solve and respond to a range of situations
- Ability to build positive relationships with a diverse range of people
Personal Qualities
- Friendly, approachable, and reliable
- Proactive and organised
- Patient, empathetic, and respectful
- Honest and dependable
Desirable
- Experience in supported housing, residential settings, or community services
- Knowledge of safeguarding and resident welfare practices
Our mission to solve homelessness in east London, one person at a time!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Front of Store Support Executive
Reporting To: Customer Support Manager
Salary Range: up to £24, 479
Contract Type: 6 Months Fixed Term Contract
Location: Hybrid, Sheffield
Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
Providing exceptional support to deliver the smooth operations of the Front of Store programme for Sainsburys, acting as key contact for dealing with charity enquiries on FOS recruitment and issue management, through strong communication and problem-solving skills, to provide timely resolutions.
Duties & Responsibilities
- Provision of high-quality information and support to charities accessing the FOS service, from recruitment, document capture and issue management.
- Utilisation of the CRM system to maintain accurate and up-to-date records of FOS account information
- Being the key point of contact for listening to, understanding and resolving charity complaints (FOS) within a timely and professional manner; and escalating where needed.
- Work with internal teams to share key information, analyse performance, track trends, and proactively address key issues
Skills & Experience Required
Essential
- Previous experience working with food waste in either an academic or professional context
- Not-for-profit experience whether in employment or as a volunteer
- Experience of working in a customer service role
- Excellent communication skills both written and verbal
- User experience of CRM platforms (Salesforce)
- Proficient in the use of Microsoft Office tools
- Experience of using Power BI for reporting and analysis
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Front of Store Team Leader
Reporting To: Customer Support Manager
Salary Range: £26,000 - £28,000
Contract Type: Permanent
Location: Hybrid, Sheffield
Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
Responsible for managing the transition and in-life recruitment and support issues for the Sainsbury’s Front of Store programme. Overseeing daily team activities, monitoring performance metrics, and identifying continuous improvement opportunities.
Duties & Responsibilities
- Management of the Front of Store Support Executives, monitoring performance, service quality and customer satisfaction through key metrics and reporting
- Act as the point of escalation for more complex issues and complaints (FOS specific) and ensure they are managed efficiently, professionally, and within agreed response times, while maintaining a high-quality customer experience
- Support the development of the FOS service by creating relevant workflows and processes to deliver service effectiveness
- Work collaboratively with relevant stakeholders to manage escalated issues through to resolution
- Be responsible for data cleanliness and accurate record keeping RE FOS data, and be able to provide relevant progress reporting to demonstrate service progress or challenges
Skills & Experience Required
Essential
- Experience leading or supervising a customer support or service team
- Experience handling escalated customer enquiries or complaints in a professional environment
- Ability to analyse performance metrics, identify trends and implement improvements
- Excellent communication and relationship-building skills with the ability to engage a range of stakeholders
- Strong IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you.
This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.
This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.
You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.
Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.
We're looking for an organised, kind and resilient Senior Support Worker to join our Mental health service in Kensington & Chelsea.
£29,684.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
The shift pattern for this role is as follows: Scattered sites 9 - 5pm Monday till Friday and weekend occasional
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
? Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
? Approachable and open behaviour
? Prefers working as part of a group or team
? Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
? Has a practical and logical mind and is naturally well organised
? Thrives on change and enjoys dynamic diverse environments
? Is confident with high levels of self-esteem
? Is respectful, articulate and sensitive in style of communication
? Is essentially customer-focused
? Is motivated towards excellence and improvement of personal performance with a can do attitude
? Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description
Executive Director, Customer Services
Cambridge
£102,500 per annum
This is an exciting opportunity for an accomplished and values-driven leader to join CHS Group (Cambridge Housing Society) as our new Executive Director, Customer Services, following the retirement of the current postholder.
Mission and ambition
CHS Group is an independent charitable housing association and social enterprise serving Cambridge and Cambridgeshire. We provide affordable rented and shared ownership homes, housing with care for older people, supported housing, and a range of community services that help people build stability, independence and opportunity. We currently own and manage over 3,000 homes across the county.
Founded in 1927, our mission to meet the need for affordable homes in and around Cambridge is as relevant and urgent today as it has ever been. As a locally rooted organisation, we combine strong community connections with the ambition to deliver high-quality homes and services that enable people to flourish.
CHS is a well-led, financially strong organisation with the highest governance and viability ratings of G1/V1. We are ambitious for our customers and place them at the heart of everything we do, building on well-established tenant engagement and a strong commitment to listening, learning and improving. With the development of a new Corporate Plan, ongoing digital development, and a clear focus on service excellence, this is an exciting time to join us and lead and shape the next phase of our housing management and customer services, while also overseeing complaints and our small development team.
The person we need
Our new Executive Director will bring:
- A strong track record of strategic leadership in housing management and customer services within a regulated environment, delivering excellent outcomes and building a high-performance, customer-focused culture.
- In-depth expertise in housing legislation, tenancy law, safeguarding, and the regulatory framework for social housing.
- Proven success in improving customer satisfaction, service accessibility, and operational performance through effective use of data, insight, and service design.
- Experience of leading high-quality complaint handling, embedding learning, and using insight to drive service improvement.
- Experience of leading digital and process change that enhances the customer experience and improves organisational effectiveness.
- The ambition, judgement, and partnership skills to evolve services, inspire colleagues, and help deliver our new Corporate Plan.
- Ofqual-regulated level 5 qualification in housing management / foundation degree (or equivalent).
A credible and collaborative leader, you will bring the communication skills, presence and emotional intelligence to build strong relationships with the Board, colleagues, tenants and partners. You will also demonstrate the integrity, values and personal qualities that reflect CHS’s culture and ways of working.
Deadline for applications: 5pm Sunday, 14th June 2026
Interview dates: Friday, 3rd July 2026
At Book Aid International we share the power of books and help build a more equal future.
Every year we work with our partners worldwide to provide over one million brand-new books which support or establish libraries in communities where people would otherwise have few opportunities to read.
We are now seeking a temporary experienced CRM Project Manager to play a pivotal role in strengthening our operations.
This is an exciting opportunity to lead a focused, high-impact project that will shape the way we capture, manage and utilise information across multiple teams. Working closely with colleagues across the organisation, you will lead a full discovery and selection process for a new Customer Relationship Management system, ensuring it meets both our operational needs and long-term strategic ambitions.
Reporting to the Head of Programmes & Partnerships, you will take ownership of the project from the outset - defining scope and success criteria, mapping current processes, identifying opportunities for improvement and translating organisational needs into clear functional and technical requirements. You will research and evaluate CRM solutions suitable for the charity sector, coordinate supplier demonstrations and guide internal stakeholders through a robust and informed decision-making process.
This role is ideal for someone who combines strong project management expertise with a deep understanding of CRM systems and the not-for-profit environment. You’ll bring a sharp analytical mindset, excellent communication and stakeholder engagement skills (including with colleagues who do not have a technical background), and the confidence to lead workshops, challenge assumptions and drive clarity from complexity.
If you are a detail-oriented, inquisitive project manager with experience delivering a range of CRM or systems discovery projects, particularly within the charity sector, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Overview of Role:
The CRM and Systems Lead plays a key role in supporting Church Army’s adoption and effective use of Microsoft Dynamics 365. The postholder will take day-to-day ownership of the CRM, acting as the ‘go-to’ expert for users, maintaining high-quality supporter data, and ensuring data is managed in line with best practice and data protection principles. They will support and train colleagues, building engagement and buy-in to the system, and embedding effective, consistent use across teams. They will also maximise the potential of Dynamics 365 and the accompanying digital marketing platform, Customer Insights, to create accurate supporter segments for effective mail and email campaigns.
Salary: £37,924 per annum (FTE, pro-rata for a part-time role)
Hours: 30-37.5 hours per week (0.8-1 FTE)
Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.
Annual Leave: 25 days plus bank holidays (pro-rated for part time.) Some days are compulsory leave over Christmas when the office is closed.
Contract: Open-Ended, Permanent
Application Deadline: Friday 29th May 2026
Interview Date: Wednesday 10th June 2026
Next Steps:
For more information on the role, you can find the job description and application form on our website.
PLEASE NOTE, WE DO NOT ACCEPT CVs
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
We are looking for a CRM Specialist to maintain and develop Blood Cancer UK’s CRM, ensuring high-quality, reliable and compliant data that enables teams across the organisation to deliver against our strategy. You will play a key role in improving data integrity, managing data flows, and strengthening the systems and processes that underpin supporter engagement, fundraising activity and reporting. Working closely with colleagues across ICT, Data and Innovation, Fundraising, Supporter Relations and Finance, you will help ensure our CRM is effective, well-governed and continuously improving.
The successful candidate will be confident working with relational databases and CRM systems, with strong SQL and Excel skills and a keen eye for detail. You will combine technical expertise with a problem-solving mindset, supporting users across the organisation, troubleshooting data issues, and identifying opportunities to improve processes through automation and better ways of working. You will also contribute to documentation, governance and training, helping build confidence and capability in CRM use across teams.
Regular travel to our London office will be required, typically once per month or as the role demands.
We welcome applications for part-time or full-time working patterns. The minimum part-time hours for this role are 21 hours per week, with 28 hours also available, up to full-time. Please clearly state your preferred working hours in your cover letter.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
We are recruiting two permanent Funding Officers in the South West: one full-time and one 0.9FTE (33.5 hours per week). Funding Officers in these roles will primarily be part of a South West regional team delivering our Reaching Communities programme, with opportunities to be involved with other programmes and aspects of the Fund’s wider operations as they arise. As a Funding Officer for the National Lottery Community Fund you will be integral to supporting the organisation to deliver our strategy It Starts With Community.
These roles will contribute to ensuring that vital funding reaches communities and projects who need it most in our region. As a Funding Officer you will work as part of our South West regional team, working day-to-day alongside fellow Funding Officers, supported by a Funding Manager.
Across the two posts we are looking for people who will provide support across the region, with a focus on developing relationships and being a key point of contact for either Exeter & East Devon or Swindon & Wiltshire.
Ideally (but not essentially) you will live in or near one of these areas and have good knowledge of the respective local area.
The Funding Officer role is classed as mobile working which means you will be expected to work from home primarily and visit various locations across the region, as needed. The ability to drive and have access to a vehicle is therefore beneficial, although not essential.
Responsibilities & Expectations of the Role
- You will assess applications for funding and manage grants using local knowledge, best practice and thematic expertise and you will harness the experience of customers and stakeholders to improve our grant making and inform our decision making.
- Being responsible for supporting local people and communities, you will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
- Being responsible for a pipeline of projects you will need to understand and respond to the different needs of our customers by providing advice and considered feedback, and be willing to have challenging but constructive conversations.
- You will ensure that both grant management and application assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker. You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, support organisations to meet their grant requirements and measure their impact.
- You will be an active and integral member of the South West regional team, as well as the wider hub and Fund. You will contribute your skills, knowledge and expertise to a range of work and programmes as need arises. Within an organisation and sector experiencing on-going change, an agile & flexible approach to the role will be essential for success.
- You will represent the Fund, including at funding fairs and external meetings, creating opportunities for people to come together. You will share learning from your role with other colleagues so that we can maximise our impact.
- You will need to work within the Fund’s policies and procedures and relevant legislation, and in a way that is in line with our vision and values.
We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The SW regional office is in Exeter.
Interview details:
- Date: 29th & 30th June 2026
- Format: Face-to-face
- Location: SW Regional Office, Exeter
We will be hosting a briefing session on Monday 1st June, 12pm. To register for the session or for any questions about the recruitment process, please email the recruitment team.
If you would like an informal conversation about the Funding Officer role, please contact the recruitment team.
How to Apply:
Upload your CV in word format and write a supporting statement (max 1,000 words) to align with the criteria below. We will use this to score your application.
Essential criteria
- Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
- Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk.
- Relational skills: Ability to build, develop and promote effective relationships with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
- Organisational skills: An ability to use your initiative and manage your own workload and time, meet deadlines with minimal supervision.
- Lived experience or working knowledge of the needs and priorities of communities in and across the SW, especially under-represented groups plus an understanding of the local voluntary, community and social enterprise sector.
- Values driven and passionate about the Fund’s purpose.
Desirable criteria
- Demonstrable sound IT skills, in particular Microsoft Office products and the ability to learn detailed processes quickly and accurately.
- Understanding of financial planning and business plans, ability to analyse accounts and numerical data.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Compliance Team Leader
Reporting To: Customer Support Manager
Direct reports: 7
Salary Range: £26,000 - £28,000
Contract Type: Permanent
Location: Hybrid, Sheffield
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Our Vision: A UK where “No good food goes to waste”.
he Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations.
Duties and Responsibilities
- Manages the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally
- Leads the monitoring of service quality, compliance outcomes and performance against agreed KPIs
- Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement
- Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team
- Identifies operational improvements to compliance processes and team workflows
- Escalates complex compliance issues or risks to senior management when required and supports resolution
- Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Location: Camberwell - 223-225 Walworth Road, London, SE17 1RE
Hours: 40 hours per week, five days over a seven-day rota
Salary: £29,639 per annum
Contract type: 3 months Fixed Term Contract
About the role
We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.
You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.
This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.
About you
To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Thursday 4th June 2026 at 23:59
Interviews will take place: Week commencing 8th June 2026, in-person
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please visit our website
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Bringing proven experience in finance and a strong eye for detail, the Management Accounts Assistant will play a key role in supporting accurate, timely financial reporting. This Management Accounts Assistant opportunity is suited to someone who has strong Excel skills, clear communication and a proactive approach. This role contributes effectively to management accounts, reconciliations and audit support within a collaborative finance team.
Key Responsibilities
- Support the preparation of quarterly management accounts and commentary
- Assist with accounts for MND (Sales) Ltd
- Maintain the Fixed Asset register
- Balance sheet account reconciliations
- Produce sales invoices and support credit control activity
- Process weekly bank cheques from the fulfilment provider
- Assist with internal and external audits
- Support the Management Accountant with ad-hoc tasks
About You
- Studying AAT or equivalent experience in a finance setting
- Ability to work with and support non-finance stakeholders
- Intermediate Excel skills
- Strong communication and organisational skills
- Confident written and verbal communication
Desirable
- Experience using Microsoft Dynamics GP or Qlik reporting
- Experience with CRM systems such as Dynamics
- Proactive approach with the ability to prioritise workload
Hybrid working expectations: office attendance in Northampton two days per week
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is an expansion of a current Finance Administrator's role, to allow additional support for our ecumenical charity's growth. This role will be responsible for all aspects of finance administrative and CRM database support and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.
The primary responsibility and focus of the role will be to support the Finance Manager with finance handling and working with our CRM database to improve data quality; additionally you will support the administrative function, particularly in engaging with the CRM database as needed and available for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.
You will be working under the day-to-day management of the Finance Manager as a direct report but collaborating closely with the Office Manager for administrative work as required.
Typical tasks will include:
- Record financial donations from all income streams into the charity (cash, cheque, CAF, BACS, online, by phone, in-person)
- Monitor bank account payments, online donations, and standing orders/direct debits
- Produce reports from payment processing companies
- Produce Gift Aid claims in conjunction with Finance Manager
- Logging and recording of accounts payable
- Become an expert user of our CRM (Access ThankQ) to ensure high-quality, accurate and compliant supporter data
- Use the CRM to produce segmentation, reporting and data analysis - creating queries, dashboards and reports to track performance
- To support the delivery and distribution of shop products purchased either through the website shop, over the phone or by mail order
- Assist with product stock and ordering
- Assist with the website shop and maintaining/adding product listings
- Basic office duties, including answering phone calls, logging and responding to letters and emails, franking letters, taking donations by phone
- Assist with other project deliverables identified by management
- Help maintain the cleanliness and Health and Safety of the office environment including cleaning and tidying as needed
Suitable training will be given as needed.
You will need to have previous experience in a finance role and will ideally have previous experience working in a charity.
This is a full-time, office-based role in Kenilworth.
Please click on 'Apply Now' to download the full job specification and description.
Candidates are encouraged to contact the Office Manage, Jen Hill, to discuss the role and their fit in advance of applying.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
Make a real difference every day
At Rethink Mental Illness, we believe that everyone severely affected by mental illness deserves the opportunity to live a fulfilling life — and having meaningful employment can be a crucial part of that journey.
We’re looking for an IPS Employment Specialist to join our East Kent IPS Service covering Thanet, Folkestone, Hythe & Romney Marsh, Canterbury, Dover, Deal and Ashford. You’ll work one‑to‑one with people who want to find or return to paid employment, helping them identify their goals, build confidence, and secure roles that align with their skills and aspirations.
This is a Part Time (21 Hours) role with a salary of £13,796.24 pro rata.
This is a rewarding, dynamic role where no two days are the same. You’ll work in the community, meet people where they are, and build strong relationships with employers and local partners to open real opportunities within the hidden labour market.
What you’ll do
As an Employment Specialist, you will:
- Work alongside individuals to understand their employment goals and create personalised vocational plans.
- Support people to find and keep paid work that reflects their strengths, interests and ambitions.
- Build and maintain relationships with employers, identifying opportunities and advocating for reasonable adjustments where needed.
- Provide in‑work support to help individuals thrive in their roles.
- Collaborate with colleagues across the IPS team and local services to ensure consistent, recovery‑focused support.
- Promote the value of employment in mental health recovery across your allocated East Kent area.
- Maintain effective records, manage referrals, and contribute to the smooth running of the service.
What you’ll bring
We’re looking for someone who:
- Has experience supporting people into employment or helping others overcome barriers to work.
- Understands mental health challenges and has experience in social care, support services or community-based roles.
- Can build positive relationships with a wide range of people, including employers, colleagues and service users.
- Is empathetic, proactive and comfortable working independently across a dispersed geography.
- Is organised, flexible and able to respond calmly to unexpected challenges.
- Has strong awareness of risk management, safeguarding and confidentiality.
- Holds — or is working towards — a Level 3 qualification relevant to care, community mental health or social support (or equivalent experience).
Experience delivering community projects, facilitating training, or developing workshops is desirable but not essential.
Why join us?
Joining Rethink Mental Illness means becoming part of a charity that believes in people’s potential. You’ll receive:
- Regular supervision and access to learning and development
- Supportive, values-driven colleagues
- Opportunities to shape services and empower individuals
- The chance to make a direct, life‑changing impact
Ready to make a difference?
If you’re passionate about supporting people with mental health challenges to achieve their employment goals, we’d love to hear from you.
Apply today and help create a better future for people living with mental illness in East Kent
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
