554 Customer support jobs

Are you passionate about creating memorable experiences and building meaningful connections? Do you thrive in a busy environment where no two days are the same? If so, we want you! 

As our Supporter Engagement Coordinator, you'll be an important point of contact, ensuring our audience members and supporters experience top-notch care and engagement. You'll play a critical role in our mission by coordinating events, managing communications, and supporting our vibrant community. You will ensure that the data on the College's CRM system is up to date and accurate. 

You will have the following 

• Customer Service Excellence: Proven experience delivering high-quality customer care, ideally in a fundraising, or educational setting. Ability to handle enquiries and complaints with professionalism and empathy. 

• CRM and Data Management: Strong working knowledge of CRM systems (we use Beacon) including data entry, segmentation, and reporting. Experience with data imports/exports and maintaining data accuracy. 

• Event Coordination: Experience planning and delivering events, including logistics, venue liaison, catering, and AV coordination. Comfortable acting as Duty Manager and supporting evening lectures and events. 

• Communication Skills: Excellent written and verbal communication skills, with the ability to engage supporters, respond to enquiries, and write engaging responses. 

• Digital Literacy: Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eventbrite, and online giving platforms. Comfortable using digital tools to manage bookings, communications, and supporter journeys. 

• Organisational Skills: Highly organised with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. Strong attention to detail. 

• Team Collaboration: Experience working collaboratively across departments and with volunteers. Willingness to support colleagues and contribute to a positive team culture. 

• Friendly, approachable, and professional manner. 

• Enthusiastic about public engagement and supporter care. 

• Flexible and adaptable, with a willingness to work occasional evenings. 

• Proactive and solution-focused, with a commitment to continuous improvement. 

• Experience in a fundraising or engagement role within a charity, or educational organisation (desirable) 

The Friendly Trust is seeking a Financial Case Officer to join our team. This role offers an opportunity to make a tangible difference by supporting vulnerable people to manage their financial affairs and access their rights.

The postholder will manage a varied caseload, providing advice, financial administration, and ongoing support to Service Users and their families. This includes working with welfare benefits, budgeting, and acting as a DWP corporate appointee where appropriate.

Key responsibilities include:

• Delivering person-centred advice on welfare benefits, financial management, and related matters
• Managing Service Users’ day-to-day finances, including budgeting and expenditure monitoring
• Developing and reviewing individual money management plans
• Maintaining accurate records in line with legal and regulatory requirements
• Building effective relationships with Service Users, families, and partner agencies
• Ensuring compliance with relevant legislation, including the Mental Capacity Act 2005

About you

You will bring:

• Experience in social care, advocacy, or a related field
• Experience supporting disabled people, individuals with mental health needs, or vulnerable adults
• Knowledge of welfare benefits and relevant legislation
• Strong organisational, communication, and case management skills
• Experience of financial administration and record-keeping
• A full driving licence and access to a car

About us

The Friendly Trust is a Wales-based charity providing specialist advice, financial administration, and support to people who may lack capacity and those planning for the future. We are committed to promoting independence, protecting rights, and delivering high-quality, person-centred services.

What we offer

• A supportive, values-driven working environment
• Opportunities for professional development and training
• Hybrid and flexible working (subject to probation)
• Generous leave entitlement and wellbeing support

Closing date: 9am, 12th October 2026
Interviews: Week commencing 19th October 2026

Additional information

The Friendly Trust is committed to equality of opportunity and safeguarding. All appointments are subject to satisfactory references and an Enhanced DBS check.

Please note this is a 13 week fixed term vacancy.

Our supporters are at the very heart of our fundraising efforts. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising teams to operate effectively. We work closely with Battersea colleagues, suppliers, and agencies acting on our behalf to collect, process, and analyse data. We are committed to supporting our generous donors and customers by ensuring their contributions are recognised and celebrated through outstanding customer care. We ensure that all fundraising activities are carried out with diligence, care, and in full compliance with relevant regulations, using data-driven insights to maximise impact.

The Supporter Services Administrator is responsible for delivering excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and maximise income for Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 5th October 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To Be Confirmed

For more information about the role, please download our Recruitment pack.

This vital role within the Landmark Trust’s fundraising team focuses on delivering excellent supporter engagement across the Landmark Friends, Lundy Friends and Marisco Club supporter schemes. You will manage the day-to-day administration of these groups with the highest standards of supporter care and deliver a programme of small events and communications to engage and retain these supporters. Working closely with the Development Manager (Patrons) and other colleagues in Development, you will also support the delivery of events for the Landmark Patrons, and other supporters as needed.

We are looking for someone who takes pride in giving high-quality customer service, with strong communication skills and a keen attention to detail. You will be comfortable speaking to supporters on the phone and at in-person at events, drafting personalised letters and emails, and managing various administrative tasks. While fundraising experience isn’t essential, you will bring experience of a customer-facing or supporter-focused role, excellent organisational skills and, ideally, of working with databases. An interest in the charity sector, and heritage in particular, would be an advantage.

This is a varied and hands-on role, ideal for someone looking to develop a career in fundraising and supporter engagement within a unique heritage organisation.

MAIN DUTIES AND RESPONSIBILITIES

Supporter engagement, stewardship and recruitment

• Deliver excellent supporter care, responding to enquiries, welcoming new Friends and Lundy supporters and building relationships to ensure that all supporters feel valued and appreciated, and to grow and retain the Landmark and Lundy supporter base.
• Support donor stewardship activities, including drafting timely thank-you communications, responding to email and telephone enquiries, assisting with the production of regular newsletters, and impact stories.
• Work alongside the Development Manager (Patrons) to promote all the Landmark Trust’s supporter schemes to existing Landmark contacts and new audiences.
• Work alongside the Development Manager (Patrons) and the Lundy Managing Director on Lundy supporter recruitment, promoting the Lundy schemes to the islands’ visitors, followers, and new audiences.

Event coordination and delivery

• Work alongside the Development Manager (Patrons) to:

1. coordinate the regular programme of online talks for all supporter schemes
2. plan, coordinate and deliver the regular programme of in person events for Landmark Friends, including site visits to Landmark properties and other places of interest.

• Support the Development Manager (Patrons) with the delivery of the Patrons event programme.
• Work within the wider Development team to assist with the planning and delivery of other supporter events, as required e.g. during the fundraising phase of a project.
• Manage event logistics including invitations, RSVPs, guest lists, internal safety and briefing materials and liaising with venues.
• Represent the Landmark Trust, with other members of the Development team, at events.

Data management and administration

• Maintain accurate supporter records within the CRM system, ensuring that data held is accurate, up to date and in line with current best practice in the sector.
• Assist with reporting on fundraising performance and campaigns.

Communications

• Support the creation of engaging content for all supporter schemes across email, digital, and print channels.
• Work collaboratively with colleagues in the Marketing and Engagement teams to support social media posts and wider Landmark communications relating to the supporter schemes.
• Work collaboratively with colleagues in Marketing, and external agencies, as required, to produce the annual Landmark calendar.

General

• To work closely and harmoniously with colleagues in all respects
• To comply with the Key Principles and Behaviours of the Fundraising Regulator’s Code of Fundraising Practice, and other aspects of the Code pertinent to this role.
• To appreciate, and work within, the organisation’s culture, values and behaviours.
• To conduct all activities in a manner which promotes and enhances the Landmark Trust’s character and reputation.
• Landmark is an equal opportunities employer. All staff are expected to conduct themselves in accordance with the Equality Act 2010.
• All staff are expected to fulfil their duties with due regard to their own health and safety and that of others.
• To undertake any other duties as may be reasonably required in the post.

We're looking for a Conference and Events Administrator to help deliver high-quality events. Through excellent organisation and event coordination, you'll help create inclusive experiences that bring together our community, volunteers, supporters and colleagues.

As a Conference and Events Administrator, you'll support the planning and delivery of a varied programme of in-person, hybrid and online events. Working closely with colleagues, volunteers, suppliers and attendees, you'll ensure every event runs smoothly, from initial planning through to evaluation.

At the Motor Neurone Disease Association, we support people affected by motor neurone disease (MND), improve care and fund research. As our Conference and Events Administrator, you'll play an important role in helping us deliver events that inform, connect and inspire.

Key Responsibilities

• Provide administrative and operational support across in-person, hybrid and online events
• Manage registrations, attendee communications, enquiries and event records
• Coordinate designated meetings and events throughout the full event lifecycle
• Act as a professional point of contact for colleagues, speakers, volunteers, suppliers and attendees
• Support event-related financial administration, including purchase orders, invoices and record keeping
• Maintain accurate information across event management, CRM and organisational systems
• Coordinate travel and accommodation arrangements where required
• Support onsite event delivery, including registration and venue coordination
• Assist with the transportation, movement and set-up of event materials and equipment
• Contribute to improving event processes and stakeholder experiences

About You

Essential

• Strong organisational and administrative skills with excellent attention to detail
• Ability to effectively manage competing priorities and meeting deadlines in a busy environment
• Excellent customer service and communication skills
• Ability to work independently and take ownership of tasks
• Strong problem-solving skills and sound judgement
• Confidence using Microsoft Office and databases, CRM or event management platforms
• Commitment to creating accessible and inclusive experiences
• Ability to support the physical delivery of events, including moving materials and equipment
• Flexibility to travel and work occasional evenings, weekends and overnight stays
• Full UK driving licence and willingness to drive an Association or hire vehicle when required

Desirable

• Experience in event administration, coordination or logistics
• Experience within a charity, membership or not-for-profit organisation
• Experience supporting invoice or budget administration
• Experience analysing event feedback and reporting on outcomes

Hybrid working Expectations: 1 day per week office attendance in Northampton. Occasional event attendance will also be required.

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters. 

Helpline Adviser

£25,563.66 per year

Leeds LS1 5SH / Remote Worker

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Our Services team based in Leeds has an opening for a Helpline Adviser.

Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF).  We therefore ask that applicants are based within a reasonable commuting distance to the office in Leeds.

The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm.

Closing date for applications: 11:59pm GMT, Monday 5 October 2026.

The role

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.

In this role, you will:

· Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.

· Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.

· Provide excellent customer service with a friendly and empathetic manner.

· Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.

· Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.

· Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.

· Work within Scope’s policies relating to customer confidentiality and data protection.

· Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.

· Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.

· Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.

About you

To be successful in this role, you will have:

· Demonstrable experience of providing advice and information.

· Experience of working in a contact centre environment with a friendly and empathetic manner.

· Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.

· Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email us via our website.

You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.

If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus bank holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

Please visit our website via the link and apply online.

If you've applied for this position previously, thank you for your continued interest. There's no need to reapply, as your earlier application has already been reviewed.

The successful candidate will be subject to an enhanced DBS check.

One full time role (35 hours per week) and one role for 21 hours per week (part time) or 2 roles, each at 28 hours per week (part time).

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

Job description and purpose of the role

The successful candidates will provide advice, information and guidance to clients as part of Toynbee Hall’s Generalist Advice Team. Postholders will have a background in providing generalist advice on a wide range of social welfare law issues e.g. welfare benefits, housing, employment, debt, consumer and family law. Advice will be delivered through a range of channels, including face to face, telephone, email, home visits and at outreach locations.

The post holders will provide a high-quality, person-centred advice service, focusing particularly on people who may face barriers to accessing mainstream support. Working collaboratively with statutory, voluntary and specialist agencies, the role will help strengthen clients’ financial resilience, housing stability, employment rights and overall wellbeing through coordinated support.

Key duties and Responsibilities

1. Provide holistic advice, information and casework service to the general public on their rights and entitlements in a range of areas including welfare benefits, housing, employment, debt, consumer and family matters.
2. Maintain an up-to-date knowledge of legislation, regulations, policies and practices relevant to the post including changes to the benefits system, housing legislation and employment legislation.
3. Use case management systems and Microsoft Office applications, for statistical recording, record keeping and document production. Ensure all work conforms to Toynbee Hall’s systems and procedures.
4. Refer clients on to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service.
5. Provide advice at a range of locations and through various channels. This includes at Toynbee Hall, on home visits and at outreach locations; in person, by telephone and email.
6. Meet targets as set by line manager, in line with our contractual and grant obligations.
7. Form effective working relationships with outreach agencies and other relevant stakeholders to ensure we reach our target group across all our services,
8. Support Toynbee Hall‘s social policy work by providing case studies and feedback on issues affecting service users.
9. Work at all times within Toynbee Hall policies and procedures, including our safeguarding and Equal Opportunities policy and work in an anti-discriminatory/ non-judgemental manner.
10. Ensure all work conforms to the relevant Quality Mark Standard and other organisational standards including our vulnerable client’s and safeguarding policy.

Person Specification

1. Experience of Advice work

You will have at least 2 years experience of providing an advice and casework service in social welfare law, working to AQS standards or equivalent. You will be comfortable carrying a varied caseload, using a case management system and working in a performance driven environment to meet set targets.

2. Knowledge of Social Welfare law

You will have an in-depth knowledge of welfare benefits and in addition, generalist level knowledge of at least 2 of the following areas: housing, employment, debt, consumer; family law.

3. Communication Skills

You have the ability to explain complex information clearly and succinctly using your excellent written and oral communication skills. You will be able to produce clear and detailed case records and draft letters in plain English. You will have strong interpersonal skills with the ability to respond sensitively to a diverse client group.

All roles rerqure fluency in spoken and written English. Fluency in spoken and written Spanish is an advantage. At least one of the advertised roles will be offered to a candidate who satisfies the Spanish speaking requirement.

4. Planning and organising:

You plan, prioritise and organise your workload to meet deadlines, and other competing demands. You can maintain high quality standards whilst working under pressure.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Please download the full Job Description for more details.

Westway Trust is seeking a creative and strategic Communications Manager who will play a pivotal role in shaping how the Trust’s story is told across every channel. You will manage our multimedia and digital ecosystem, deliver impactful campaigns that promote our services and events, and ensure lived-experience voices are at the heart of our communications. This role is critical in coordinating activity that reflects our organisational priorities and strengthens our connection with the diverse communities we serve across our 23-acre estate.

Key responsibilities of the role include but are not limited to:

To develop and deliver campaign communications plans and creative approaches, ensuring activity is well-coordinated and aligned with organisational priorities.
To manage the multimedia and digital ecosystem at Westway Trust, including the website, social media platforms and online channels.
To generate regular, creative and engaging multimedia content, and deliver impactful campaigns and marketing materials that promote the Trust’s services, events and lived-experience voices.

You will work closely with the Senior Manager: Communications and Marketing to develop and deliver annual Communications and Marketing plans, and will also support colleagues and stakeholders with their communications and content creation.

Knowledge & Experience:

• Experience working for a charity supporting and enhancing the lives of local communities.
• Experience developing and implementing communications and marketing strategies and plans, including creative approaches and delivery schedules.
• Experience in developing, maintaining and analysing the performance of digital channels to meet organisational objectives.
• Experience in media relations, including managing press enquiries and press contacts.
• Experience producing organisational reports.
• A minimum of 12 months’ line management experience.
• Experience growing online communities.
• Practical experience developing and maintaining online platforms, including but not limited to websites, blogs, email marketing and form-building software.
• Proven ability to build relationships with external partners.
• Understanding of ethical storytelling practices and experience working with communities to tell their stories.
• An awareness and understanding of developments in digital technologies and design, and a commitment to ensuring Westway Trust remains up to date with new ideas, capabilities and best practice.
• Demonstrable understanding and commitment to equal opportunities and diversity.

Multimedia & Content Production

• Experience and/or qualifications in multimedia production, from pitching and pre-production through to filming and post-production editing.
• Skilled in one or more of: Adobe Premiere Pro, Adobe After Effects, Final Cut Pro, Canva, CapCut, Illustrator, InDesign, Photoshop.

Skills

• Strong IT skills, including the use of databases, Microsoft Office, HTML and email marketing platforms.
• A demonstrated ability to work across internal departments, understanding each team’s unique communications objectives, together with the ability to generate content for different audiences.
• Excellent organisational skills and ability to work independently in a changing and multi-tasking environment with competing deadlines.

The application deadline is 5 pm on Friday, 2 October, when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended. Interviews will be held on Thursday, 15 October.

Make a real difference every day. No experience needed, full training provided.
Join our friendly Care Support Team and help people live independently, achieve their goals, and thrive in their communities.

We're looking for caring, positive and reliable people to join our support teams in rewarding Full-Time (37.5 hours) and Part-Time (22.5 hours) Care Support Worker roles.

As a Care Support Worker, you'll support people to live independently, develop life skills, build confidence, access their communities, and achieve personal goals. Every day is different, and you'll play a vital role in helping individuals lead fulfilling lives while providing encouragement, practical support, and companionship.

Available Opportunities

Full-Time Care Support Worker (37.5 hours per week)
Salary: £26,228 per year
Female applicants only. This position is based within an all-women's service and is exempt under Schedule 9, Part 1 of the Equality Act 2010.

Part-Time Care Support Worker (22.5 hours per week)
Salary: £15,737 per year
Open to all applicants.

What You'll Be Doing

• Supporting people with daily living and wellbeing
• Encouraging independence and personal choice
• Helping people access education, activities, appointments and their local community
• Building positive, trusting relationships
• Promoting a safe, welcoming and inclusive environment
• Working as part of a supportive team to deliver person-centred support

What We're Looking For

• A caring, compassionate and positive attitude
• A full UK manual driving licence (essential)
• Flexibility to work on a rota basis, including weekends and some night shifts
• A willingness to learn and develop
• No previous care experience required as full training will be provided

Why Join Us?

• Full training and ongoing development opportunities
• 25 days annual leave (pro rata for part-time roles) plus bank holidays
• Up to 10% pension contribution
• Life assurance and employee benefits
• A supportive team environment
• A rewarding career where you can make a genuine difference every day

Apply Today

When applying, please state which role you would like to be considered for:

• Full-Time Care Support Worker (37.5 hours)
• Part-Time Care Support Worker (22.5 hours)

If you're looking for a role with purpose, where no two days are the same and your work truly matters, we'd love to hear from you.

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

Working within the Fundraising Operations and Supporter Care Team and reporting to the Fundraising Operations and Supporter Care Manager, the Supporter Care and Data Officer will deliver excellent customer care to our supporters, responding to enquiries, and thanking supporters to help drive income and show them how valued they are to Cruse Bereavement Support. You’ll work with the fundraising CRM to ensure and maintain the quality of information available and support the Commercial Income Team (c25% of time) with administrative tasks.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

• Children and Young Person Officer x 2 (Please note: There are two positions available)
• Part-time 22.5 hours per week
• Preferred area to recruit from – Both roles must live in the areas we currently deliver our service
• Actual salary for parttime hours is £16,456
• Closing date Friday 9th October
• 1st interviews online w/c 12th and 19th October
• 2nd interviews in person week beginning 26th October

Context of role:
The Children and Young People Officer will make a meaningful difference to the lives of
children and young people. As Children and Young People Officer you will play a key role in
delivering specialist, trauma-informed support to children and young people affected by sudden
bereavement. You will ensure that support is compassionate, age-appropriate and tailored to
each individual’s needs, helping children and young people navigate grief and access the
support they need.
The role involves building strong relationships with professionals across education, health and
social care services, promoting awareness of 2wish services, and delivering training workshops
that equip professionals with the confidence and skills to support bereaved children and young
people effectively.
You will also develop resources fro children, young people, families and professionals, ensuring
that information adn support remain accessible, relevant and responsive to the needs of our
communities. Working collaboratively with partner organisations, you will contribute to service
delivery of a holistic and joined-up service for children and young people affected by sudden
bereavement.
Main duties:
Service:
1.1: To deliver the Children and Young People service including the delivery of casework support, and
referrals into support pathways including therapeutic services, peer support services and other
support agencies where appropriate
1.2: Ensure all services are child-focused, trauma-informed, inclusive, and responsive to need
1.3: Adhere to child protection and safeguarding practices and procedures in line with national
guidelines
1.4: Utilise a multi-agency approach to supporting young people that priorities individual need and a
holistic view to support
1.5: Build relationships with schools, healthcare professionals, community organisations and other
agencies
1.6: Promote awareness of the charity’s work through delivering training and workshops to
professionals working with children and young people
1.7: Represent the charity and act as an ambassador for children and young people’s voices
1.8: To work closely with the Children and Young People Manager to ensure delivery and growth of
services
1.9: Developing resources and initiatives the improve support for children and young people (and the
professionals who work alongside them)
1.10: To signpost and/or refer to other agencies as required that can provide support as needed

General

1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

Customer and Community Engagement Business Partner

Rochdale

£37,326

Permanent, 36.25 hours per week

Our client is looking for an enthusiastic and proactive Engagement Business Partner who is great at building relationships, to work with customers, colleagues and communities across the Borough. 

You will identify and create innovative and new engagement opportunities, helping to strengthen customer influence and driving real and meaningful improvements

About the Role

The Customer Engagement Business Partner plays a key part in their Customer Experience team and reports to the Community Engagement and Investment Manager.

You'll help bring our engagement opportunities to life by developing meaningful opportunities for customers to shape, influence and scrutinise services.

They are keen to increase uptake in our engagement activities so you’ll be comfortable using a variety of communication channels to encourage people to take part. From organising and facilitating engagement events and focus groups, to creating digital content and sharing outcomes, you'll help ensure customer feedback drives continuous improvement.

As part of this role, you will regularly travel across the Borough of Rochdale to engage directly with customers and communities, therefore a full UK driving licence and access to a vehicle insured for business use is essential.  You will be reimbursed for business mileage

What You'll Be Doing

• Supporting the delivery of the Customer Engagement plan
• Creating and delivering meaningful engagement opportunities for customers and our communities.
• Working collaboratively with customers and colleagues to improve services.
• Developing innovative ways for customers to influence, monitor and scrutinise service delivery.
• Building inclusive engagement approaches that encourage participation from a diverse range of customers.
• Facilitating meetings, workshops, focus groups and consultation activities.
• Creating engaging communications content across digital, social media and other channels.
• Monitoring engagement activity and outcomes, ensuring customers understand how their feedback has influenced decisions.
• Supporting colleagues across the organisation to embed customer engagement and involvement into service delivery.
• Using insights and feedback to identify opportunities for service improvement.

About You

You'll be passionate about customer engagement and committed to ensuring they have the opportunity to influence the services that matter to them.

You'll bring:

• Experience in customer engagement, community engagement, customer service or a related field.
• Excellent written and verbal communication skills.
• Strong presentation and facilitation skills, with the confidence to engage a range of audiences.
• Experience of developing positive relationships with customers and stakeholders from diverse backgrounds.
• The ability to manage competing priorities and work effectively across multiple projects.
• Experience delivering and monitoring projects and initiatives.
• A creative approach to communications and engagement, including digital and social media platforms.
• Confidence using Microsoft Office applications, including Word, Excel and PowerPoint.
• Knowledge of customer engagement and participation principles within housing or related sectors.
• A genuine interest in customer engagement, service improvement and social impact.
• Awareness and understanding of the issues affecting customers and communities.

This is a fantastic opportunity to be part of an ambitious programme of engagement at a time when the voices of their customers have never been more important. You'll help shape how our client works with customers, ensuring their experiences and insights influence decision-making at every level.

You'll join a supportive and passionate Customer Experience team where your ideas, enthusiasm and expertise will make a genuine difference to customers and communities across the Borough.

What Do They Have to Offer You?

In addition to a competitive salary, you will benefit from:

• 30 days annual leave plus bank holidays
• Option to buy up to 5 additional days annual leave
• An additional 5 days annual leave after 5 years' service
• Business mileage reimbursement
• Pension scheme with employer contributions matched up to 8%; death in service benefit
• Flexible, smart working arrangements
• Healthcare cashback plan, virtual GP access and subsidised gym membership
• Employee Assistance Programme available 24/7
• Paid volunteering days
• Enhanced family-friendly policies
• Plus, so much more!

We encourage you to apply as soon as possible, as we review applications as they are received and our client may close the advert earlier than indicated.

Diversity, Inclusion & Belonging

Our client is committed to creating an inclusive workplace where everyone feels valued, respected and supported. They operate a Guaranteed Interview Scheme for applicants who declare a disability, as defined by The Equality Act 2010, and meet the role's minimum requirements

Supporter Care Advisor

Contract type: Permanent, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
 

Salary: £29,470 per year with excellent benefits
 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.

About the role

As one of our Supporter Care Advisors, you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change.

In this role, you will:

• Be the first point of contact and build relationships with current and existing supporters
• Engage, inspire and motivate people to support WaterAid for the long term over phone, email, post and social media
• Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events
• Ensure all requests for information or resources are accurately fulfilled and recorded
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
• Proven ability of writing upbeat and engaging communications
• Proven ability to build great personal conversations and truly engage with the public – over phone, email and post 
• Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities

Although not essential, we’d prefer you to have:

• Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment
• An empathy with overseas development issues

Closing date: Applications close 12:00 PM UKtime on Monday 28 September. Interviews are expected to take place week commencing 5 October. 

How to apply: Click Apply to upload your CV only and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36days’ holiday (including 8 Bank Holidays)

• Option to buy an extra 5days’ annual leave
• Employer pension contribution up to 10%
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !