Are you passionate about Individual Giving and ready to join a growing fundraising team in the leading national charity for people living with allergies?

Over the last year Allergy UK has been working to embed a fundraising culture across the organisation and by committing to invest in a sustained Individual Giving programme, as well as maximising our other income streams.  We are now looking for a talented, enthusiastic direct marketer to take on the role of Individual Giving Fundraising Officer.

The successful candidate will be a dynamic, ambitious, enthusiastic, focus driven direct marketer who will help to develop donors to increase income for long term sustainability.  

Key responsibilities will be:

1. Plan and budget for activities to recruit and develop regular donors and cash givers to Allergy UK. 
2. Devise, implement and manage initiatives such as direct mail, email and social media marketing to attract new donors, working closely with the Communications team
3. Design and manage donor development activities to ensure donors continue or increase their donations
4. Build strong inter-organisational relationships with colleagues across Allergy UK, including Clinical Services to ensure excellent, engaging and targeted donor experiences.
5. Provide Fundraising Manager with full results of fundraising campaigns and contribute towards quarterly financial reviews and the forecasting of pipeline income
6. To maximise Gift Aid income and ensure full regulation compliance for designated areas of work by identifying opportunities, responding to regulation changes or recommendations and implementing quality control
7. Work closely with the team to monitor, analyse and segment the fundraising database (Salesforce) and ensure all Individual Fundraising activity is fully risk assessed. Ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements and with Allergy UK’s policies and procedures.
8. Effectively project manage suppliers and 3rd parties to ensure value for money.

Additional:

• Subject to a three month probationary period.
• Allergy education/training provided.
• 35 hour week; Monday – Friday, 9-5 (1 hour for lunch)
• Role based in Sidcup, Kent

Career benefits:

• Competitive salary £27,000 - £30,000 depending on experience
• Flexible Working
• Excellent annual leave allowance: 28 days per annum (additional to bank holidays)
• Pension scheme, 5% employee, 3% employer
• Free parking

Are you looking for an exciting challenge with a charity on a pedalling revolution?

Cycling UK, the national cycling charity, is aiming to inspire a million more people onto their bikes and needs an enthusiastic and engaging Cycling Development & Training Officer in London  to help us.

You’ll be responsible for delivering the Community Cycle Club programme and Cycling UK training courses across the area, working with community groups, managing key local relationships and robustly monitoring the impact of the programme. You will support a sustainable network and build capacity for cycling, with the development of volunteers and training of leaders a priority for success.

You will be a key local contact across the network of Community Cycle Clubs and stakeholders, enabling opportunities to cycle in an inclusive manner. This will work to increase levels of physical activity, encourage cycling as a mode of transport and present pathways to cycling as a sport.

This is a 12 month fixed term post with potential to extend subject to to funding.

ThinkForward Youth Engagement & Insights Officer

Location: London, Islington
Salary: £23,406 - £24,668
Hours: Full time, 37.5hours per week
Contract: Permanent

Press 'Apply Now' below to send word versions (not PDFs) of your CV and a cover letter of no more than one side by 9am on Monday 6th January, 2020. If a high volume of suitable applications is received the post may close prior to the specified closing date. We encourage early applications to ensure consideration. Interview dates: Thursday 16th January 2020

Overview of ThinkForward
ThinkForward is a breakthrough coaching programme that offers young people 1 to 1 support through trusted, long-term relationships to help overcome challenges in and out of school and linking them to ready for work activities provided by a community of businesses. By the end of the programme young people develop the aspirations, skills and mind-sets needed to thrive and sustain employment.

Purpose of the role

Since our inception, young people’s voice has been central to the design and improvement of our programme – and we’re now looking to grow this further, equipping the young people on the programme to become change-makers in their communities.

This role requires an enthusiastic and creative individual who is confident in building rapport with young people. You will have a passion for youth participation, with a track record of increasing young people’s ability to design and implement change that lasts. You will lead on opportunities for consultation and feedback on the design, delivery and evaluation of the ThinkForward programme to secure long-term employability outcomes for young people. Experienced in working with young people from diverse backgrounds, you will have a knowledge in research techniques to understand the lived experiences of young people on the programme.

This collaborative role will see you work closely with our Programme Adviser, Head of Impact, and Business Partnerships Managers. You will be responsible for providing participation training, developing resources and running the national ambassador and youth board programme, while continuing to build ThinkForward’s alumni network. In addition, this role will support a caseload of ThinkForward graduates who are still transitioning into education, employment and training opportunities post programme.

Responsibilities will include but are not limited to:

Youth Voice and Participation

• Build positive relationships with young people to support their engagement as peer leaders, ambassadors, youth board members and alumni
• Deliver a youth engagement programme with regional Business Partnership Managers, in line with ThinkForward’s youth voice and participation strategy
• Create external partnerships to widen young people‘s voice and participation in local communities
• Lead on induction and training of new staff on ThinkForward’s youth voice and participation strategy
• Develop guidance and resources to support the delivery of youth voice sessions in their region
• Facilitate the development of a youth board in partnership with the board, where young people feel safe, confident and valued to share their experiences and provide a high-quality feedback loop to the governance of ThinkForward
• Support an annual national residential for all ambassadors and youth board members

Impact

• Support ThinkForward’s impact and programme design function in the co-creations of evaluations and research projects
• Facilitate frontline research projects directly with young people which support the evaluation of lived experiences of those on the ThinkForward programme
• Support in driving awareness our evidence-base impact through communication activities online and in print (e.g. social media)
• Build relationships and collaborate with other impact researchers and youth voice networks operating in the youth sector
• Maintain young people’s records of participation and decisions they influence

Data and Administration

• Produce half-termly reports on the progress and engagement of young people on participation led interventions
• Record all interventions in an efficient and timely manner on our database system
• Collect and evaluate young people’s feedback to share with BPM’s to ensure the programme is continually striving to achieve outcomes for young people
• Manage mailing lists for alumni networks and volunteers and regular communication channels to keep the network engaged and informed
• Assist with general administrative duties as and when required

WorkForward – Post-programme support

• Provide personalised coaching to programme graduates who are not in education, employment or training (NEET) through referral and signposting across the regions
• Maintain engagement and communication with young people transitioning into work for their first 12 months in employment, to maximise their chances of sustained employment
• Collate and update the partnership directories with support from the Business Partnership Managers for each region

Person specification:
Qualifications

• Level 3 youth work qualification or willingness to work towards obtaining qualification
• 3 years’ relevant prior experience

Youth Work skills and experience

• Proven track record of working with young people in a youth work and educational settings and support young people in an inclusive way.
• Confident in facilitating one-to-one and group work with young people
• Demonstrates understating of the importance of safeguarding and health & safety in the workplace enabling young people to have a safe and enjoyable experience across all elements of our work.
• Experience in facilitating residential trips
• Experience in engaging with young people who have significant barriers to employment due to their home, school or community environment
• Skills to deliver solution focused outcomes which support young people to reach their full potential

Participation

• Understanding of research techniques using focus group, evaluations, surveys and questionnaires
• Knowledge and experience of youth work and employability principles and practices
• Managing and delivering project-based participation work

• Computer literate with intermediate skill levels in Word, Excel and PowerPoint

Personal qualities

• Professional and boundaried
• Excellent time management skills
• Good verbal and written communication skills
• Methodical, accurate and organised with a keen eye for detail
• Uses own initiative and can work well when unsupervised
• Available to travel and work across our regions in London, Nottingham and Kent
• Work evenings to facilitate project-based work

ThinkForward is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff and post holders to share this commitment.​

ThinkForward is committed to equality of opportunity for all staff.  Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.​
 

This will role will be offered subject to the outcome of a DBS check and a 6 month probation period.​

Computer Aid is looking for an experienced and enthusiastic data officer to join our team in East London. Applicants must be experienced in the use and maintenance of an Act! based system and have good  basic digital skills including the use of Microsoft Office and 365. The post holder will be required to undertake research, interrogate external databases and provide analysis to support our income generating activities.

Shortlisted candidates will be interviewed on Thursday 19 December. 

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

Working within an expanding data insights team, you will be responsible for the delivery of insight and analysis across Muslim Aid as well as managing the Data Import Function. You will be responsible for providing regular insights, ensuring data is accurate through the development of internal policies and best-practice data process.

About the Role:

Working closely with Fundraising & Communications department, you will take responsibility for the provision of accurate data selections and segmentation for a wide range of fundraising and marketing activities. You will also work closely with the Supporter Relations Team to ensure that supporter communication activities, campaign coding and communication histories are recorded on the database accurately and effectively. You will contribute to building and maintaining a robust and accurate database in order to support our ambitious fundraising plan.

The main responsibilities of this role will be to:

• To produce quality analysis that is timely and utilises methods to achieve the best possible insights with the information available.
• To support the team’s analysis service through the provision of both regular and ad hoc reporting, marketing campaigns results summaries and other related analysis projects.
• To deliver marketing selections, segmentations, bespoke analysis and campaign performance reports in an accurate and timely fashion.
• To support the implementation of supporter hierarchies and rules of engagement to develop supporter journeys.
• Support the devising, implementing and monitoring of test activity that will enable us to learn more about how best to engage our supporters.
• To work closely with the fundraising and campaigning teams to understand their strategies, plans and needs to develop informative reporting.
• Work closely with Supporter Experience staff to ensure we constantly improve our supporter services processes particularly in how we use our database to develop a personalised supporter experience.

About You:

The ideal candidate will have a genuine interest in working for an INGO and understand the key role data insights can play in enhancing the humanitarian work of Muslim Aid.

You will have:

• A track record in delivering business intelligence, insight, or customer loyalty in a highly complex organisation.
• Experience of carrying out business analysis to inform evidence-based decision making and an understanding of how CRM systems.
• Good working understanding of analytical tools or languages (relational databases/ CRM), reporting tools and consolidation with third party data.
• Experience of the exploitation of a range of analytical techniques, including statistical analysis and demonstrable experience of solving complex business problems.
• An undergraduate degree in a related subject.

Why you should apply:

If you are self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity for an ambitious Data Analyst to be able to support Muslim Aid in becoming truly data-informed and data-driven.

You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to us.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age.

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Data and Systems Analyst

Salary: £30,000 - £35,000 + excellent benefits

Contract length: 12 month fixed-term contract

Location: Stratford, London

Do you want to use your strong data management and analytical skills to help us beat cancer?

We are looking for a motivated individual to…

• Develop a thorough understanding of the Legacies databases (First Class and Siebel) in order to be a key point of contact
• Lead in all aspects of data maintenance, compliance and reporting across the Legacies team
• Develop and implement a system of checks and measures to provide confidence in data required for regular reporting
• Support in the creating of data processes and training the wider team
• Working with other Analysts, manage and update existing reporting dashboards for the Legacies team.

Our science holds the solution. At Cancer Research UK, our pioneering research has helped double survival rates in the last 40 years. We're smart, brave and ambitious individuals united by our relentless pursuit of beating cancer sooner.

Now we need a Data and Systems Analyst to support and enable our teams to use the Legacies database for all marketing, relationship development and planning activity.

You can help us through your…

• Relevant experience of working in a reporting role
• Advanced working knowledge of Excel
• Excellent attention to detail with an analytical approach to problem solving for a broad range of complex challenges
• Experience of completing analysis of data sets in order to inform business decisions
• Ability to influence stakeholders and get buy in for data process changes.

Our passion, determination and ambition leads us to set ourselves more and more challenging targets, which means you'll be confident and comfortable communicating with a wide range of people at all levels in the organisation.

You'll possess the ability to work independently and manage your own time and workload, as well as the ambition to deliver excellent results.

If you're as ambitious as we are, join our collective force and enjoy an excellent career with us. Together we will beat cancer.

Closing Date: Sunday 8th December 2019, 23:55

Please see the following link for a full candidate pack:

At CRUK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will help us to beat cancer sooner. Should you need any adjustments to the recruitment process, at either application or interview, please contact us on

Please note, our head office is relocating from Islington to a new office space in Stratford, close to the Olympic Park.

Do you want to play a key role in an organisation which stands up for children? Join us as a Data Import and Integrity Executive and become part of a dedicated team that manages the timely transfer of supporter data onto our supporter database, CARENG.

In our Marketing, Fundraising and Communications department, we fight for children every single day. We inspire millions of people, from individuals to large corporates, to support our quest for change. We go the extra mile - and we don’t rest until the work is done.

As Data Import and Integrity Executive you will manage the process of uploading data onto the CARENG database so that all supporter transactions, contact details, preferences and other data are continually updated and always accurate. You will support the development of robust processes that drive improvements in data integrity, ensuring improved reliability of the data held on CARENG. You will work with key suppliers and internal account managers to ensure they deliver the services promised. In addition you will:

• Ensure compliance with all relevant laws, e.g. true and proper capture of Data Protection preferences and the correct capture of Gift Aid Declarations
• Support the development of the CARENG database to meet the continually evolving needs of the user
• Supporting the development of processes for new products including: sense-checking Import briefs, scoping out requirements and devising processes for the accurate and timely import of data to meet both fundraiser and supporter expectations
• Ensuring all business rules and processes, including user guides, are thoroughly documented and signed off by the business.

To be successful you will be a strong and collaborative team player with a good knowledge of using relational databases. You will be experienced in managing, developing and communicating data protocols, file transfer arrangements and data integrity. You will have strong numeric and verbal reasoning skills with a thorough attention to detail and the ability to deliver innovative and effective solutions to problems. In addition you will have:

• Good time management skills, especially when balancing routine work with more complex projects
• Experience using the CARENG database and Talend software (desirable)
• Expertise in managing large scale imports
• Confidence using SQL
• Confidence using MS Access.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world, and help to build a better future. We look forward to hearing from you.

To apply please visit our website.

Closing date: 13th December 2019

We are looking for a Data Officer and Analyst to support an international charity with an initial data cleansing project for 3-4 months which may become a permanent analyst role. This is to be home based (with London meet ups) or hot desking can be arranged in London.

The Company
An incredible environmental charity with international bases across Africa. This role is to be home based or hot desking can be arranged in London.

The Role

The role holder will be responsible for delivering reporting, analysis, insight and recommendations that influence strategy, increase organisational effectiveness and performance, and using data to build a strong understanding of our donors. Whilst ensuring the fundraising database, Salesfroce, is effectively utilised so as to generate the data needed.

The role holder will be responsible for
Data analysis and insight for monitoring, reporting and planning
Using statistical modelling or machine learning to identify opportunities, build stronger relationships and inform strategic planning
Provision of accurate data management, standardisation, selection and segmentation
Significantly contributing to building and maintaining a robust and accurate database in order to support our ambitious fundraising plans
Contributing to global planning and reporting processes
Ensuring the UK and Kenyan data access landscape is understood and embedded effectively, especially the legal, regulatory and access frameworks

Promote and embed the use of business intelligence and robust data analysis within the organisation as we strive to build and embed a new data strategy.

The role will work across all income streams voluntary funding and partnership funding.

Key skills
Proven experience in Data Analysis, Data Quality and / or Support Analysis, with a strong understanding of systems.
Experience in data modelling, database structures (e.g. data warehouse) and database languages (e.g. SQL).
Experience in developing dashboards and reports linked to databases (e.g. PowerBI, SSRS).
Advanced Excel skills (minimum - pivot tables) and associated analysis tools (Power Pivot).
Experience of use of systems such as salesforce or raizers edge.
Proactive, able to use initiative and progress continuous improvements as this business function continues to evolve.

IMPORTANT NOTE
The client is conducting interview on a rolling basis so please get in touch ASAP to apply.

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Prospectus is delighted to be partnering Mental Health Innovation (MHI), a digital mental health charity, which develops new ways to help people have conversations about mental health. Founded in 2017 following the successful 'Head Together' campaign, MHI has recently launched their first digital programme, Shout, the UK's first 24/7 text service, a support platform that is accessible to anyone in the UK, at any time, in times of crisis. At an exciting time for the charity, they are now looking to recruit a Clinical Rota Coordinator to support the effective running of the service.

Shout is powered by a team of trained volunteer counsellors, who are at the heart of the delivery of their service. They provide reactive support to individuals across the UK and offer specialist intervention that enables them to bring service-users from crisis to calm. As their Clinical Rota Coordinator, you will be responsible for organising and coordinating a growing team of Clinical Supervisors to ensure that equally, their volunteers also have round the clock access to a Trained Clinical Supervisor to provide support they need in order to effectively deliver this crucial service. Working in partnership with but reporting into the Clinical Managers, you will ensure the rota is fit-for-purpose, allocated fairly and any changes in availability are effectively managed. Finally, you will act as the first point of contact for new and existing Clinical Supervisors and will contribute to the on-boarding process as well as financial and invoicing allocation.

To be successful, it is essential that you have previously managed the scheduling of a challenging rota and have been successful in its ongoing development. As a highly organised individual, you will have excellent prioritising skills and a keen eye for detail. We are seeking an individual who has strong communication skills and is comfortable in their administrative experience and their ability to pick up and utilise a range of IT systems. Due to the nature of this position, a background of providing operational support to a team of clinicians is ideal, but not essential.

If you are a highly organised person with a keen interest in mental health, we absolutely welcome you to apply! This is a developing role in which you will have the opportunity to shape and evolve an incredible function which has already supported the lives of thousands.

Please apply with a Word copy of your CV. Further information will be provided to the shortlisted candidates. A full job description will be provided by Prospectus to applicants who are successful at the initial selection process.

Database Officer

Benevolent Charity

Temp

£17.58 per hour

London

Charity People are excited to be working with one of the UK's leading Benevolent Charity in their search for a Database Officer to join their Data & Insight Team.

This organisation provides help and support for organisations in the media industry. They champion wellbeing at all stages of the career journey by offering career coaching, networking opportunities, grants, masterclasses and general career guidance. In essence, this organisation helps to keep all parties in the media industry connected and well informed.

The organisation is going through a period of significant growth and is looking for a Database Officer to help inform business strategy and direction. As the Database Officer, you will be responsible for the development of the organisation's data capacity to inform and influence business decisions. You will lead on database development by assessing business needs, troubleshoot user issues, data cleansing, and working with different teams to collate and report contact data. As Lead on database development, you will oversee data management and ensure that data practises follow internal policies and GDPR guidelines.

We are looking for confident, approachable and diligent applicants, able to work effectively with limited supervision and guidance. You will be highly organised, have a keen eye for detail and be comfortable working in a high-paced environment on a diverse set of tasks. You will also have the ability to work confidently and accurately with large volumes of data in order to make informed decisions and recommendations. Proficiency with CRM databases, specifically Raiser Edge is essential.

If you would like to apply, please send you CV to Zelda Leader ([email protected]) ASAP!

Prospectus is thrilled to be working with SPANA in their search for a Database Officer. SPANA's goal is simple: to improve the welfare of working animals in the world's poorest communities. Through three key areas treating, training and teaching they are inspiring others to act in the best interests of working animals while also providing practical, professional and sustainable solutions today.

The overall purpose of this role is to support the Database Manager to produce accurate and GDPR compliant data selections from a complex database, manage the data flow for assigned appeals, ensuring income is processed and reconciled accurately and within agreed time frames, and support the Fundraising team by producing reports, KPIs and analytics. Assisting with generating e-newsletter lists, adding new subscribers and providing cover for database tasks when required is also part of this role. You will maintain the helpdesk inbox, identify potential weaknesses in the database and help create and implement new systems and processes to improve the database.

To be successful as a Database Officer, it is essential to have CRM experience (ideally Raiser's Edge), including experience of creating data selections, queries and segmentation for appeals. You will understand the importance of data cleaning and quality enhancement, be able to organise and prioritise varied workloads, plan effectively and work to tight deadlines.

A full job description will be provided to candidates shortlisted by Prospectus.

Please note this position may close earlier than advertised as CVs are being reviewed on a rolling basis, so apply now!

Are you passionate about global health and looking to make a positive difference in the world? Are you highly organised, with excellent communication and administration skills that will help us manage relationships with external programme partners to ensure medical aid reaches those who need it?

International Health Partners (IHP) is a global health charity coordinating the safe and responsible donation of medicines and health supplies to people around the world who lack access. We work with a range of global partners to respond rapidly to humanitarian disasters, support long-term healthcare programmes, and equip doctors and other healthcare professionals with supplies for short-term medical trips. We specifically focus on helping those in hard-to-reach, vulnerable and disaster-hit communities. We coordinate the safe and responsible donation of medical products to where the needs are greatest, so that people don’t suffer needlessly from treatable illnesses

We are seeking a Programmes Officer to provide effective support to our work in health programmes and humanitarian response. The Programmes Officer will help us identify the needs of our partners overseas – aid agencies and medical organisations – and support the preparation of appropriate shipments containing donations of medicines and medical supplies from European pharmaceutical companies.  There will be plenty of administration – everything from due diligence checks on potential and existing partners to looking at the product needs of our Essential Health Packs and processing applications for these valuable kits from medics.

We are looking for someone who is self-motivated, has an excellent eye for detail, and wants to learn and contribute to a great team. We can offer you a rewarding and varied role, with lots of training and support, in our small but busy team in London.Last year we were able to send over 4 million treatments to places like Yemen, South Sudan, Palestine and Guatemala, where easily treatable diseases can mean chronic pain, poor quality of life or even a death sentence.

Please view the document below to see the full job description and person specification.

IHP is an Equal Opportunities Employer and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

We offer excellent benefits including a company pension scheme and a generous holiday entitlement.

To apply, submit your CV and covering letter explaining how you meet the person specification.

Applications close on 6th January 2020, and interviews will be on 14th January 2020.

Purpose of Post

Working with the Registered  Care Manager accountable for compliance. The Compliance and quality Officer will be responsible for providing VCP with a clear view of its compliance with fundamental standards of care, the actions required to bridge any gaps and the risks associated with non-compliance. Horizon scan to identify new or amended compliance standards and ensure that VCP is aware of and prepared for the implications of any change. You will be responsible for developing and reviewing Care & Support Plans and carried out Risk assessment, policies and procedures to ensure they are compliant with  CQC (the Care Quality Commission), current practices, legislation and the requirements of the regulatory bodies. Deputise for the Registered Manager by taking responsibility for the domiciliary care day to day operational service in their absence.

This is a challenging and rewarding role, Compliance & Quality Officer must work collaboratively  with  the IT/ECM Coordinator, Recruitment officer, Care coordinators, and Field Care Supervisors to  continuously monitor quality and performance.  

This role will require you step in for on calls if required. At all times to adhere to the VCP values of Respect, Independence, Flexibility, Dignity and Choice.

Safety and Quality of the Organisation

• Be responsible for the safe delivery of the service in line with legislative requirements and the organisation’s policy and procedures.
• Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management
• Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care.
• Understand and monitor health and safety in the workplace and in the field.
• Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of VCP.
• Implement quality management and improvement systems. Effectively manage complaints and incidents.
• Carry out investigations relating to the quality of the service and use findings to make improvements.
• Be prepared to work flexibly to ensure the safe delivery of the service.
• Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
• Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
• Keep all information about client and their families secure and confidential.
• Signpost staff to guidance and advice on policies and CQC standards
• Ensure the most up to date policy and associated documents are accessible and used appropriately in practice.
• Audits to ensure standards are constantly maintained

Health and Safety /Training

• Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits.
• Implement and initiate training and work alongside the Registered Manager with compliance concerns and to achieve outstanding in CQC inspections.
• Identify ongoing training needs and ensure staff are up to date with current best practice.
• To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff.
• Promote and share best practice across care and support.
• Source appropriate training providers and evaluate their performance to ensure they meet the learning and development needs of care and support staff.
• Ensure learning opportunities meet the requirements of CQC standards

• To maintain professional accountability for:
  • care delivered
  • care resources
  • training and supervisions to staff providing care

· Undertake and support quality development workshops as required.

• Carrying out field observations for all new Care Workers in line with our training and development programme and take any appropriate action as necessary.

• Communicate effectively with office staff and other care teams as required.
• Ensuring Health and Safety Legislation is adhered to at all times.
• Undertake other duties as requested by your Line Manager.

Investigations

• To investigate irregularities and non-compliance issues, highlighting areas of concern.
• Coordinate and manage accident and incident data.
• To take lead in all investigations within VCP.
• To create a culture of compliance and continuous improvement.
• Maintain confidentiality and discretion at all times.

General

• To deputise for coordinators as required.
• Effectively deal with enquiries and cold calls, escalating to management where required.
• Fulfil any other tasks that may reasonably be assign to you from time to time, according to business needs.

Candidate Specification

__________________________________________________________________________________

Experience and skills

• Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
• Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust.
• Ability to support client with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy.
• Experience of care services, risk assessment and person centred care and support.
• Ability to plan and organise workloads effectively so client receive the services they expect.
• Good administrative skills and computer literacy.
• Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.
• Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
• Ability to implement Vincentian Care Plus’ policies, procedures and instructions.
• Experience of managing the delivery of social care services as a registered manager.

Personal attributes

• Caring and compassionate towards people in need of care and support.
• Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own.
• Strong commitment to non-discriminatory care practice.
• Commitment to respecting the rights of client at all times and to promoting their privacy, dignity and independence throughout their lives.
• Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions.
• Excellent time keeper and reliable and professional.

Knowledge and understanding

• Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice.
• Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
• Must have NVQ L5 or equivalent, or be willing to work towards a relevant management qualification.
• Understanding of systems to maintain confidentiality in relation to client, staff and the business.
• Knowledge of health and safety matters in relation to homecare services and risk management.
• Knowledge of how to recognise abuse and safeguarding procedures.

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subjected to periodic change in light of the changing operational and environmental requirements. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned by your line manager. Due to the nature of the care industry employees may be required to work varying schedules to reflect the business needs of the charity. The employee will carry out any other duties as are required within the scope, spirit and purpose of the job as requested by your line manager.

Salary and Conditions of Service

The salient features of Conditions are as follows:

The salary will be in the range of £28,000 to £30,000 per annum. 

You will be automatically entered into the Nest Pension Scheme after three months.

• All offers of appointment are subject to receiving satisfactory references and medical clearance and DBS checks.

All appointments are subject to a probationary period.

Applications

When preparing your application, you should address carefully the post details enclosed and in particular the qualities outlined in the Candidate Specification.  Please include examples where appropriate.

Further Information

We operate a no smoking policy.

We confirm our commitment to equal opportunities in all our activities.  It is intended that no job applicant or employee will receive less favourable treatment on the grounds of political belief, sex, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class.  Selection and promotion criteria will be kept under review to ensure that individuals are treated on the basis of the job requirements and on their relevant personal merits, and are not disadvantaged by conditions or requirements, which cannot be shown to be justifiable.

Additional Information

• The post holder must at all times carry out their responsibilities with due regard to the Charity’s Equal Opportunities Statement.
• Work in line with the Charity’s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times.
• Confidentiality of residents to be maintained at all times.
• The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity.
• An understanding of administering medicines.
• The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
• The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing.

Genuine Occupational Requirement

We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post.

Do you want to be part of bringing health and hope to vulnerable communities across the globe? Are you highly organised, with excellent communication and administration skills that will help us manage relationships with corporate partners to ensure medical aid reaches those who need it?

International Health Partners (IHP) is a global health charity coordinating the safe and responsible donation of medicines and health supplies to people around the world who lack access. We work with a range of corporate partners to support long-term healthcare programmes, equip doctors and other healthcare professionals for short-term medical trips and to respond rapidly to humanitarian disasters.

We are seeking a Corporate Partnerships Officer who will be responsible for the coordination and administration of the donations process and support the day to day management of relationships with our corporate donors. This will include liaising with donors on products needed to support our programmes; maintaining internal systems; and due diligence processes. The Corporate Partnerships Officer plays a key role in delivering IHP’s effective product donation programme delivering high-quality healthcare products to those in vulnerable and disaster-hit communities so that people don’t suffer needlessly from treatable illnesses.

We are looking for someone who is self-motivated, has an excellent eye for detail, and wants to learn and contribute to a great team. We can offer you a rewarding and varied role, with lots of training and support, in our small but busy team in London.Last year we were able to send over 4 million treatments to places like Yemen, South Sudan, Palestine and Guatemala, where easily treatable diseases can mean chronic pain, poor quality of life or even a death sentence.

Please view the document below to see the full job description and person specification.

IHP is an Equal Opportunities Employer and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

We offer excellent benefits including a company pension scheme and a generous holiday entitlement

To apply, submit your CV and covering letter explaining how you meet the person specification.

Applications close on 6th January 2020, and interviews will be on 14th January 2020.