Database Administrator Jobs

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Administrators handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

This is a 12-month fixed term contract, or on return of the substantive post holder, due to a secondment. This role will you to be in the office 2-3 days per week depending on business needs.

Main duties and responsibilities of the role:

Supporter engagement

· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.

· Managing email enquiries, either by responding or forwarding as necessary.

· Responding to written enquiries received in the post.

· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.

· Recording feedback received by the charity and assisting in the resolution of complaints.

· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.

· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.

· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.

· Processing and thanking donations relating to regional fundraising and sporting events.

· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.

· Opening and batching incoming post.

· Updating team procedures as required.

· Archiving, scanning and filing documents.

What we are looking for:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Engaging and professional telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Professional and hard-working team player.

· Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 19th May 2024 with interviews likely to be held week commencing the 27th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply:

Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Administration Officer – England Central

We are recruiting an Administration Officer to provide an effective and comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function across Central England to a high-quality standard.

What you will do:

Coordinate training bookings, using the diary system, email and databases to ensure training is organised, allocated and delivered.

Create resource pack for colleagues delivering training courses and workshops.

Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.

Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.

Collate evaluations and feedback from training and project work.

Act as a first point of contact, including enquiries which may be complex in nature; assessing the nature and urgency of the correspondence and responding or referring to colleagues as appropriate.

Record all enquiries and contacts using the CRM database and ensure that the database is maintained and accurate at all times.

Assist with managing the office diary, arranging and organising meetings/bookings as required.

Manage stock and resources ensuring that the required items are available.

Administer petty cash as required in line with financial processes.

Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.

Undertake general clerical and administrative tasks to support the service as required (e.g., posting items, photocopying, scanning).

To be successful in this role you will have:

Demonstrable experience in an office administrator role or equivalent

A good working knowledge of Microsoft packages (e.g., Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms.

Ability to work effectively with internal and external stakeholders.

Ability to resolve issues and identify solutions, seeking support and guidance where required

Salary: £23,114 per annum (NALC Scale SCP 4) progressing by increments to £23,893 per annum (NALC Scale SCP 6)

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Hours: 36 hours per week  

Location: Birmingham (6, Embassy Dr, Birmingham B15 1TP) with some travel across Central England, and occasional travel across the UK.

Contract: Permanent

Closing date: 19th May 2024

Interview date: W/C 27th May 2024

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Facilities & Events Assistant

Part time: 25 hours per week (afternoons)

£29,213.61 FTE (pro-rata for part time)

Permanent

Richmond, London (office-based role)

Are you a talented multi-tasker, famous for your organisational skills and attention to detail? If you’re looking for a rewarding and varied role in facilities and events, this could be the job for you!

The Poppy Factory was founded in 1922 to support veterans with health conditions into employment. For over 100 years we have successfully delivered this vision, both through employment in our factory and through our modern Veteran & Family Services, which today enable hundreds of veterans and family members across England and Wales each year to secure jobs and thrive in the workplace.

We are seeking a Facilities & Events Assistant to help ensure the smooth running of our events and facilities hire at our historic Richmond site. It’s an exciting time to join the team, as we continue to further develop our visitor experience and facilities hire offer.

The Facilities & Events Assistant will be the first port of call for enquiries, and will provide excellent customer service and front desk support to our customers. You’ll be responsible for organising the staff and volunteer rota, and ensuring that all the logistics are in place for a smooth customer experience.

You’ll be involved in donation processing, and maintaining records in our supporter database. The role will also have the opportunity for involvement in high profile events such as the Field of Remembrance and VIP/Royal visits.

This position is ideally suited to someone who thrives on a high degree of autonomy, enjoys a varied role with the opportunity to think creatively to solve challenges, and can flex their pinpoint attention to detail in our events and facilities hire operations.

For the full job description and more information about the role please refer to the Candidate Pack. 

How to apply

For an informal conversation about the role, please contact Dan Hodges.

To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification.

The post is anticipated to close at midnight on 13 May 2024.

No agencies please.

About The Poppy Factory

The Poppy Factory’ mission is to support veterans with health conditions on their journey into employment and to continue supporting them whatever challenges they may face.

Founded in 1922, the charity moved to Richmond in 1926, along with many wounded, injured and sick veterans of the First World War. They were employed to produce Remembrance wreaths and products for the Royal Family and The Royal British Legion, and this work continues at the factory today. 

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer.

About Us

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills.

The Opportunity

An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join our Management Information (MI) team in the role of MI Support Officer.  Our MI team has a strong reputation in all areas of data management.

Inspire provides a full MI service to the nine local authorities that make up the London East sub-region and we work in close partnership with wider London local authorities, career companies and other national partners to support the needs of young people through the intelligent use of management information. We have a reputation for providing insightful and informative data analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.

Key responsibilities of the MI support officer include:

• Support the delivery of MI and data services to local authorities in East London.
• Provision of a management information helpline service to all stakeholders and service users.
• Support database administration and maintenance.
• Run database queries and reports to extract and collate data.
• Accurately process large datasets using a range of data management tools.
• Support the production and publication of a range of reports.
• Completion of regular data quality monitoring tasks to support the accuracy of data submissions and reporting.

​Benefits

29 days annual leave plus bank holidays

3 volunteering days per year

Family friendly policies

Hybrid working arrangements

If you have the skills and desire to join our team, please see our job description and person specification for further details about the role.

How to Apply

If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.

Interviews will include a skills based test.

Closing date

This position is available immediately.

Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate.

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.

For this role, the applicant must have experience of working as an Executive Assistant / Personal Assistant or Senior Administrator within a busy office, educational or charity setting.  A car driver is essential.

You will need excellent communication skills, attention to detail, be able to demonstrate proficient IT skills including Word, Excel and PowerPoint as well as being organised, effective and efficient.

This is an exciting and varied role, and the successful candidate will support the Founder and Trust within an expanding and diverse charitable organisation.

The Ruskin Mill Trust Group operates five colleges and associated residential provisions, as well as independent specialist schools. Through our research led method of Practical Skills Therapeutic Education we provide innovative and experiential education for children and young people with special learning needs, developed out of the inspiration of Rudolf Steiner, William Morris and John Ruskin.

Key elements of the roles are:

• note taking, minute taking and dictation
• email management
• diary management
• arranging and co-ordinating meetings
• arranging national and international travel
• preparing presentations and reports

A flexible approach to work is essential; some evenings, weekends and overnight stays may be a requirement of this role (with appropriate notice).

For over 30 years Ruskin Mill Trust has pioneered educational programmes that have the potential to transform the lives of young people and adults with special needs. It is a multi-faceted and rewarding organisation in which to work. Personal development and growth are supported within this holistic organisation that is diverse and growing.

We offer a competitive salary, an auto-enrolment pension scheme, 33 days annual leave (including bank holidays and increases with length of service), plus an interactive induction is provided with the opportunity to experience the Trust’s method of Practical Skills Therapeutic Education. 

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undergo a Disclosure and Barring Service Enhanced Level Disclosure. 

Events and Community Fundraising Coordinator

£25,643 per annum (London Living wage)

Permanent, Full time 37.5 hours per week

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking an Events and Community Fundraising Coordinator to join our high performing Events and Community Team. The team are driven to maximise opportunities, we aim to reach ambitious targets and provide an excellent supporter experience.

Our team raise funds through a range of activities including:

• Our own events (e.g. March for Men)
• Virtual products (e.g. The Month Series)
• Third party events (e.g. London Marathon)
• Golf Days
• Helping community fundraisers who organise their own activity

You’ll be supporting our third-party events programme and be our first point of contact for our fundraisers. You'll provide admin support for our registration processes and support fundraisers through telephone, email, and social media channels. You’ll build and manage relationships with existing and new supporters. From registration to the end of their supporter journey you'll help motivate during challenges, offer fundraising advice and ensure thanks at the end of a first-class experience.

Whilst third party events will be your primary area of responsibility across different types of events, you’ll also get the chance to work across teams to provide support where needed during busy periods of activity.

This role works with data through maintaining our Raiser’s Edge database. You'll also update records on JustGiving and Enthuse. This requires accuracy and working under the requirements of GDPR.

You’ll also work with our Communications teams supports the planning and delivery of our activity. You'll help engage with our digital adverts and identify compelling supporter stories. This helps to raise the profile of our fundraising products, as well as prostate cancer and Prostate Cancer UK.

What we want from you

You’ll have the drive and eagerness to provide crucial support to our sector-leading programme of activity which generated £12.9M of income in 2023-24. This is a fantastic opportunity for someone early in their fundraising career to grow, develop and gain valuable skills and experience in a fundraising role within a progressive and innovative organisation. You’ll be part of a passionate and high energy team fighting to stop prostate cancer from being a killer.

You’ll make a positive and valuable contribution to the success of the Events and Community Fundraising team through excellent communication skills and being proactive in supporting our event participants. You’ll have a strong eye for detail, customer-centric mindset and will be able to prioritise a busy workload to ensure we are able to consistently deliver excellent supporter care. You’ll be self-motivated, well organised and have a ‘can-do’ approach to the role.

Why work with us?

Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.

It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.

We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps

More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Wednesday 15th May 2024 applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for week commencing Monday 20th May 2024.

The role

This role plays a vital part in ensuring the efficiency of our HR operations and the smooth running of our office.  You will provide administrative support across the full spectrum of the HR employee life cycle, from recruitment through to retirement, and ensure our office is a professional and welcoming space for staff and visitors.

Key responsibilities of the role include:

• Administration duties related to day to day operations of the HR function; including recruitment, new starter onboarding, staff development support and training coordination.
• Maintaining employment records and updating internal databases.
• Monitor and maintaining stationery stock levels, office stock and kitchen supplies.
• Serving as the initial point of contact for all employee-related queries.

The ideal candidate

To be considered for this role you should meet the following criteria:

• Have a clear understanding of the role HR plays within an organisation; specific HR experience is desirable but is not essential if you can meet all other requirements.
• Skilled in prioritising workload, managing time efficiently, and adeptly handling
  conflicting priorities to meet deadlines.
• Detail orientated; able to ensure accuracy and precision in all tasks and
  documentation.
• Strong communicator - able to clearly communicate and have good listening skills.
• Able to sensitively and carefully manage confidential information.
• Demonstrate a positive, proactive 'can do' attitude, addressing challenges and seeking opportunities for improvement.

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Benefits

• 27 days holiday plus bank holidays
• Generous pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities 

To apply:Please upload your CV with a covering letter, detailing how you meet the job specification by the closing date.

Interviews:Please note that we will interview on a rolling basis and therefore encourage early applications.

Kensington & Chelsea Social Council (KCSC) works to empower and support voluntary and community organisations to improve the quality of life for residents in Kensington and Chelsea. 

Events Administrator

We are seeking an organised, dynamic, and flexible administrator to support our extensive events calendar. This includes large assemblies, forums, and training sessions. The post-holder will maintain accurate attendance records on the database and maintain membership details. They will collaborate closely with staff across teams to ensure that all aspects of organising events are covered from the planning to evaluation stage.

The successful candidate will be very IT savvy with high levels of literacy. They will have solid experience of providing effective administrative support to a range of people and functions within an organisation, as well as experience of planning and administering a range of training activities and network meetings. Our staff are expected to have a positive influence on culture and values within the organisation and reflect those positive values externally with stakeholders.

Responsible for corporate hospitality, the Administrator will provide excellent in-person customer care for visitors to the organisation’s central London Hub and act a first point of contact via the organisation’s in-bound telephone hunt groups.

Working in support of the Office & Facilities Manager, you will ensure the implementation of the organisation’s health and safety procedures on daily basis and contribute more generally to the management and maintenance tasks of the Hub and the broader Crane Grove estate.

Dynamic and able to contribute either independently or as part of a team, you will work with a hands-on approach to establish and help maintain the systems needed to propel the organisation forward.

You will also assist the Engagement & Communications department with ongoing outreach projects, by contributing to periodic fundraising fulfilment tasks related to appeals mailings, and by supporting outward-bound telephone campaign tasks.

Your knowledge, flexibility, energy, and professionalism will place you at the heart of the team making you a vital component in the organisation’s continuing success. 

Job Title: HR Administrator

Contract: Fixed Term – 12 Months (Maternity Cover)

Hours: 35 per week (Full Time)

Salary: £26,000 – £28,000 per annum (depending on skills and experience)

Location: Coram Campus – Bloomsbury, London (with flexibility to work from home 2-3 days per week)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the Role

We are seeking a HR Administrator to join our Human Resources team at Coram.

This is an exciting opportunity either for an individual who is looking to develop their HR skills in an experienced and supportive HR team or who has relevant HR experience and is looking for a new challenge.

This multi-faceted HR administration role covers all parts of the employee life-cycle, along with opportunities to get involved in projects such as TUPE, well-being, and recruitment and retention strategies. You will work closely with one or more business partners to support specific entities within the Group and will play an integral role in providing an efficient and effective HR service that adds value to the wider organisation.

We are looking for an individual who:

• has experience of working in a HR environment or administrative experience combined with HR qualifications;
• strives to deliver an excellent service;
• has strong interpersonal skills with the ability to relate professionally to staff and build good working relationships at all levels;
• has the enthusiasm and willingness to learn new skills;
• is a team player with a professional, flexible, and positive approach to work;
• can be flexible in order to support the needs of a busy department.

If this sounds like you - we’d love to hear from you!

More information about the role and its responsibilities and expectations can be found in the job description and person specification.

Working at Coram

If successful, you will join a supportive and collaborative team, where everyone’s contributions are recognised and valued.

At Coram, we’re driven by a purpose we care very much about. Delivering the right results for the children and families that depend on us needs people who feel supported, valued and appreciated for their efforts. We are committed to fostering an inclusive and fulfilling work environment in which our staff can thrive.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 11.59pm, Wednesday 8th May 2024

Interview Date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neurodiversity, and those from other groups who are underrepresented at Coram.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Who we are:

 Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

This role will provide day-to-day administrative support and project support to the department head and the overall team to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.

About the Role:

1. Develop a thorough understanding of Muslim Aid’s work areas in order to ensure strategic linkages / appropriate dissemination of information or assignment of actions.
2. Develop, maintain and review administrative systems to achieve maximum efficiency and to have high-level exposure across the organisation including admin, finance, IT, HR, supporter services, IP, comms etc.
3. Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
4. Assist the Head of Income Generation and Marketing with the preparation of PowerPoint presentations, documents, briefing papers, action points and reports as requested and to track work across all relevant departments to ensure the nominated Manager undertakes action within the agreed timeframe.
5. Provide administrative support to Head of Income Generation and Marketing in preparing and drafting correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required by the Head of Income Generation and Marketing.
6. Be the gatekeeper and first point of contact to stakeholders, assessing priorities, redirecting calls, enquiries, and face to face meeting appointments.  

About You:

1. To be successful in this role you will need:
2. Educated to Bachelor’s degree level.
3. Experience of organising and coordinating meetings and events.
4. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
5. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
6. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
7. Provide excellent customer service to internal and external stakeholders, ensuring their needs are met promptly and efficiently.

Why you should apply:

Are you searching for a fulfilling and impactful career opportunity that allows you to make a positive difference in people's lives while building valuable skills and experiences? If so, applying for the Administration Support Officer (IGM) role might be the perfect choice for you.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working (working in office 2 days a week)
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

To apply please submit your cover letter (no more than 1 page) and CV.

Full-time and part-time options available:

Office Administrator and Receptionist (35 hours - £25,562) 
Office Administrator (19 hours - £13,876)
Receptionist (16.5 hours - £12,050)

Are you looking for a varied and interesting role that’s also rewarding? Do you want to put your administrative talent and organisational skills to use? 

We’re looking for a self-motivated person with a can-do attitude to deliver great customer service to our clients and visitors. You’ll be the friendly face of our organisation, greeting all visitors in a welcoming and professional manner. You’ll also help with general administration for all departments and arrange cover for activities and programmes.

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen. 

Joining our team means you’ll be doing work you can be proud of, helping to make sure our charity runs smoothly and supporting people to get the best out of their lives. 

Main responsibilities 

• You’ll look after the reception area, answer the phone and field calls 
• You’ll welcome all visitors and make sure our students are signed in and collected at the end of the day, liaising with drivers if needed 
• You’ll arrange cover for activities and programmes across Share sites and in the community 

About you 

• You can deliver excellent customer service to everyone who comes through Share’s doors 
• You’re super organised, conscientious, and not afraid to use your initiative to tackle jobs you notice need doing 
• You’ve got great people skills and you’re excellent at communicating with people at all levels 

Why work for us? 

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible. 

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees. 

We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life. 

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service. 

Please send your CV and a cover letter addressing the following questions: 

1. What are your top three qualities that make you an excellent receptionist/administrator? 
2. What would you do if someone came in who was very upset and angry? 
3. Can you tell us about a time when you were very busy and had to multitask? What was the situation and what did you do? 

Please also complete our equal opportunities form, which you can download on our website.

If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us.

We look forward to receiving your application. 

Salary: £28,216 per annum (plus £5,023 London Weighting if you are based in London)

Location: Flexible - can be based in any of our Shelter Hubs around England or Scotland with remote/homeworking possible

Contract: Permanent

Hours: 37.5 hours per week

Please note, we are offering the opportunity to complete an apprenticeship in a related subject alongside this role.

Closing date: Sunday 12th May 2024 at 11:30pm

Do you have strong IT, administration and database management skills? Would you enjoy collaborating with others, providing support and sharing the knowledge you’ll develop around volunteering best practice. Then join Shelter as a Volunteering Administrator and you could soon be playing a vital role within our Volunteering Team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home; our enemy is the social injustice at the core of the escalating housing emergency. We believe to win that fight; we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Volunteering Team is a collaborative and supportive team sitting within Shelter’s Equity, Inclusion & Culture Directorate. We are passionate about the positive impacts of volunteering for both individuals and causes and believe volunteers are a vital part of Shelter’s Fight for Home.

Shelter involves around 2,000 volunteers in our shops, offices and local communities. The Volunteering Team enable a coordinated and consistent approach to how we involve volunteers across Shelter and Shelter Scotland. We provide the insight, policies and best practice approaches to ensure all our volunteers have a quality volunteering experience.

About the Role

As a Volunteering Administrator, you will be essential to the coordination of the Volunteering Team’s work in developing a consistent, inclusive and high-quality volunteering offer. You’ll be delivering administrative support across the team, enabling smooth delivery of the service. This will include managing our busy Mailboxes, processing elements of volunteer recruitment and administrating our volunteer database, Better Impact. Working on the database forms a large part of this role; as well as routine tasks such as data reporting, you’ll be working on more in-depth database development. This includes leading on a piece of work restructuring the way our database is set up.

You’ll also be supporting volunteer managers through delivering training demonstrations on our database, creating process guides and providing advice. You’ll provide additional admin support across the Volunteering Team, including coordinating meetings and managing agendas. You’ll be a key member of the team with in-depth knowledge and understanding on volunteering processes and policies to promote our volunteering culture across Shelter and Shelter Scotland.

With this role, we can offer the option of completing an apprenticeship in a related subject. This will involve spending approximately 20% of your work time completing education/learning for the duration of the apprenticeship. We welcome applications both with and without interest in the apprenticeship.

About you

Having strong administration skills with confident use of databases is essential for this role. We’re looking for someone who is comfortable taking ownership in processes, including introducing and delivering new ideas, methods or processes. Having a proactive approach and the ability to manage time effectively while working in a fast-paced environment are all important too.

Also important for this role is having excellent communication skills and the ability to build relationships and work collaboratively with colleagues across our organisation. Experience of delivering training or presentations is a bonus, but more-so a willingness to develop your skills in this area. We welcome applications from people who have enthusiasm for the world of volunteering, whether that comes from a work environment or your own experiences of volunteering, and we’re happy to support your learning.

How to apply

Please submit both a supporting statement and a CV.

In your supporting statement, please address the ‘About you’ points outlined in the job description, detailing your relevant experience and giving specific examples using a STAR approach. Your supporting statement should also include an example of how you meet our behaviour:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Benefits

You will be joining an inclusive and supportive team who welcome people from all backgrounds. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based on your merit.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing and homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to

turn to us for help. We’re here so no one has to fight bad housing and homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Your new company

A prestigious London Local Authority with a large regional jurisdiction over both the City of London and the county of Greater London is looking for a number of 12-month front of house and administrative staff to join a busy and expanding team based in Stanford-Le-Hope/Tilbury/Corringham area.

Your new role

To provide clerical and administrative support to the staff in a busy and expanding office. To work as one of the team of Support Assistants within the Service, in the provision of an effective, efficient and responsive service.

Hours: 37 hours per week within the hours of 6am - 10pm on a shift basis

Main Duties & Responsibilities

• Carry out reception duties and act as 'first point of contact' for visitors to the office.
• Sorting, date stamping, scanning all documents received and distributing post and documents received into the office and verifying delivery of documents, parcels and other goods in accordance with office procedures.
• Provide clerical and administrative support to the field staff, as required.
• Arrange the collection of all samples on a daily basis that need to go to the labs, preparing for collection and liaising with the couriers.
• Use office equipment, including the postage franking machine, facsimile machine, scanner, photocopier and computer system to carry out the duties of the post.
• Answer all incoming calls and respond to telephone queries from a wide range of sources regarding the current status of imported food cargo and charging procedures, including passing calls on to the relevant staff.
• Under the direction of the Officers, or Technical Officers, carry out documentary checking with regard to consignments of imported food (not of animal origin), and maintain all necessary electronic and paper-based records.
• Input data into internal and external database systems and carry out general internal database maintenance, e.g. modifying tables, queries and reports.
• Maintain and update electronic and paper-based filing and record systems, including the equipment inventory. Assist with the archiving of items, and deal with confidential documents appropriately.
• Under the direction of Official Veterinarians or Officers, record Products of Animal Origin and other imported food consignments on the computerised cargo handling system and port manifesting systems.
• Under the direction of Official Veterinarians or Officers, they undertake the initial documentary check for third country consignments of products of animal origin in accordance with ISO procedures and ensure that documents for charging purposes are sent to the Finance Section on a daily basis.

What you'll need to succeed

• Live in the Corringham/Tilbury/Stanford-Le-Hope area
• Have your own transportation and driving licence
• Be proficient with MS Office, and
• Immediately available to work in May 2024

What you'll get in return

A great opportunity to work in a busy office role. We are looking for a diverse range of experiences.
Perhaps you are looking to get back into work after some time out? Maybe you are looking to move out of retail into an office-based role?
Either way, please get in touch if you can drive and have your own transportation. *You cannot access this workplace via Public Transport.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
This role is to start asap. Experience and Interview day will be on Wednesday the 1st of May 2024

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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