About Impetus
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.
We find, fund and build the most promising charities working with these young people, providing core funding and working shoulder-to-shoulder with their leaders to help them become stronger organisations.
In partnership with other funders we help our charities expand and we influence policy and decision makers so that all young people get the support they need.
Impetus currently has 35 members of staff, supporting 15 charities with programmes across England, Wales and Scotland.

About this role
The Philanthropy Manager is an experienced and highly professional individual who will support the Director of Philanthropy and Partnerships to deliver new co-investment partnerships in line with the our strategy. They will also support the Development Director to develop new business opportunities to widen the donor base of Impetus.
The Philanthropy Manager will be an enthusiastic team player, able to work independently and manage a busy and varied workload.
Key responsibilities
• Support Director of Philanthropy & Partnerships to deliver Impetus’s co-investment strategy through researching opportunities, writing partnership proposals, building relationships and maintaining accurate records on database (Salesforce).
• Work with Development Director to build and maintain a pipeline of prospects for Impetus. Carry out donor research and report on progress of current prospects. This will be for both core fundraising and co-investment opportunities.
• Stewardship of a small portfolio of Major Gift donors and attending external meetings with prospects and donors.
• Support the Development Director in the creation of new business strategies and the identification of opportunities within the PE sector and beyond, including Corporates, Individuals and Grant Making Trusts.
• Undertake detailed research and network mapping of current supporters and contacts to identify links to appropriate prospects.
• Responsible for the development and maintenance of relevant processes and systems (including use of database – Salesforce). Document all research in an accessible and clear way; ensure all records of contacts and approaches are recorded; develop reporting on new business and co-investment pipelines.
• Create and monitor processes and systems to deliver reports to the Senior Management Team and Development Committee.
• Support development of proposals and presentations for philanthropy prospects and co-investment partnerships.
• Research and report on philanthropy trends and industry news.
• Support senior fundraisers on donor reporting, including liaising with our charity partners and the Philanthropy Manager: Engagement & Operations, to create report content. Ensure all communications with external stakeholders are prompt, clear and well written.
• Work closely with account managers to ensure effective stewardship of co-investment donors over the course of donors’ annual giving cycles, including monitoring renewal and reporting schedules, monitoring engagement and managing communications.
• Provide mentorship and guidance to the Philanthropy Assistant, who works with members of the Philanthropy team and Finance team, to ensure all financial data is captured and reported on a timely basis.
• Attend Impetus events to provide support to Philanthropy team.
• Represent the Philanthropy team on internal projects, working groups and committees as required.
• Demonstrate professionalism and best practice in all duties.
• Comply with the organisation’s policies and procedures.
Person specification
Essential
• Graduate or equivalent experience.
• Experience in developing strategic partnerships
• The ability to work through the fundraising cycle with donors.
• Experience and knowledge of Microsoft Office Suite Technology, experience in using Salesforce or a comparable CRM system
• An organised, strong project manager with the ability to devise donor engagement plans and use project/account plans, budgets, and other financial information.
• Excellent written and verbal communication skills.
• Intellectually strong, able to grasp and interpret complex ideas, including the venture philanthropy model of Impetus and the private equity industry.
• Presence, credibility and ability to look beyond own area of expertise.
• The ability to work well under pressure to meet tight deadlines in a fast-paced environment while managing multiple projects.
• A commitment to Impetus’ mission
• A commitment to equality, diversity and inclusion

How to apply
Please send your CV and a one-page cover letter telling us why you’re applying for this role to by 9am Monday 03 August 2020.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission. You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

First round interviews will take place week commencing 10 August 2020
Due to the large number of applications we receive, it is not possible to write to you should you not be shortlisted. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation, or marital status. We value diversity and welcome applications from people of all backgrounds

We are looking for someone with a positive attitude and thorough approach to their work, to ensure RESTORE provides a suitable, safe and secure working environment for its employees, volunteers and members.

Overall aims of the post

The Head of Quality & Infrastructure is responsible for ensuring that Restore’s services can be operated safely, efficiently and effectively, with the right tools and resources - and can demonstrate impact through data collection and measurement.  This includes overseeing IT, Health & Safety and Facilities Management across 4 locations in Oxfordshire, with a small team of staff, volunteers and contractors.  As a member of Restore’s Executive Team, the postholder has responsibility for ensuring a consistent approach to Quality across the organisation and, as such, has a leading role in the Quality & Performance Sub Committee.  The ability to demonstrate impact is paramount in an organisation like Restore.

Restore’s workplaces are situated in Oxford, Banbury and Didcot.  This post will be based at Restore’s Manzil Way offices in Oxford but the postholder’s responsibilities extend across all Restore sites and projects.

The Head of Quality & Infrastructure has responsibility for controlling the budget in all related areas.

Responsibilities

In relation to Quality 

• Work with the Quality & Performance Sub Committee and Executive Team to develop, implement and maintain a quality management system for Restore
• Lead on monitoring and evaluation across the organisation including selection and implementation of appropriate data management system(s) and production of relevant reports
• Develop, implement and oversee data management across all activities in line with Restore’s Business Plan and contract requirements.
• Oversee consistency of systems across all operational areas

In relation to IT

1. Oversee contracts relating to IT (for routine IT administration, troubleshooting, website hosting and database design and maintenance)
   • Establish that all IT contractors are providing an efficient and effective service that present value for money
   • Liaise with contractors routinely and for periodic contract reviews
2. Work with relevant colleagues to make sure that all staff have suitable IT equipment, training and support and maintain an IT asset register
3. Work with the Executive Team to create and implement an IT strategy in line with the Business Plan
4. Ensure that IT expenditure is kept within budget
5. Ensure that IT is compliant with General Data Protection Regulations

In relation to Health & Safety

1. To take the lead in devising, reviewing, communication and implementation of robust policies and procedures relating to Health & Safety and GDPR/Data Protection
2. To ensure that Restore is compliant with all aspects of Health & Safety legislation, and that this is reviewed regularly
3. To oversee the provision and maintenance of appropriate Fire Safety equipment and alarms, and oversee systematic testing and drills across all projects
4. To work with Executive Team to ensure that all staff, volunteers and members are offered appropriate health and safety training
5. To take the lead with the annual review of risk assessments relating to buildings, equipment and activities which relate to buildings and the use of equipment by staff, volunteers, members and contractors
6. In conjunction with the Director of Finance and Administration, ensure that Restore holds the correct level of insurance relating to Employee and Public Liability

In relation to Premises

1. Maintain good relationships with Restore’s landlords and tenants with routine liaison and prompt communication when issues arise
2. Ensure that all leases are complied with and that break-clauses or termination dates are noted and any issues raised with the CEO
3. To oversee the maintenance and upkeep of all Restore’s premises:
   • Oversee routine inspections and fault-reporting system
   • Work with volunteers and relevant staff to effect repairs and renewals where possible
   • Source, engage and oversee contractors where relevant, ensuring competitive price and value for money and keeping within budget
   • Establish relationships with local companies and individuals to undertake work on a pro-bono or reduced fee wherever possible
   • Manage a small team of cleaners

Person Specification

You will have an understanding of what it takes to run an effective medium sized charity, and your empathy with people with mental health problems is vital. Restore needs people who have the ability to cope with limited resources, seize opportunities and think creatively. Awareness of the stigma and other issues surrounding mental illness is important, as is the ability to remain calm under pressure when dealing with sensitive staffing or client issues. 

Essential Requirements

Knowledge

• An understanding of IT requirements for a medium sized charity and how to oversee smooth delivery of IT related services
• Knowledge of data capture tools and systems
• Health & Safety qualified (NEBOSH level or similar) or willing to work towards
• Knowledge of GDPR and understanding of how to maintain data compliance

Experience

• Experience of developing and implementing effective quality assurance strategies (or being part of wider team doing this)
• Experience of overseeing property maintenance and facilities management (or evidence of transferable skills)
• Experience of managing staff and overseeing the work of volunteers and contractors (or evidence of transferable skills)
• Experience of managing budgets and overseeing procurement (or be able to evidence ability to do so)
• Experience of developing and implementing high quality policies, procedures and systems

Skills and Abilities

• Ability to develop, manage and maintain excellent working relationships with service and supply companies while displaying sound financial awareness
• Ability to prioritise workload, multi-task and deal calmly with conflicting priorities
• Pragmatic approach to problem solving
• Ability to use initiative and work creatively
• Thorough approach to detail
• Ability to communicate with a wide variety of people in an effective manner
• Ability to interpret relevant legislation and guidance into working practice
• Demonstrable IT literacy and confidence in using the Microsoft Office and Google Drive applications

Desirable Requirements

• Experience of analysing maintenance problems and sourcing cost effective and practical solutions
• Car driver/owner

Other work related criteria

• Willing and able to undertake occasional evening and weekend work
• Willing and able to undertake regular travel within the county and occasionally elsewhere in the UK 

Any offer of employment is subject to a satisfactory Disclosure and Barring Service check.

There is a probation period of six months for new employees, during which time your employment will be monitored. Your employment will be subject to you completing your probationary period to the satisfaction of Restore.

Are you a database officer with a fundraising background? Do you have a passion for all things data? If so, come and join us and make a significant contribution to the work that we do.

• Ewell, Surrey
• 6 months FTC (with possible extension), full time
• Circa £30k per annum + Competitive Benefits

A little bit about the role…

Samaritans is looking for a Database Officer in the Data Team that sits within the Income department. The Database Officer will be responsible for ensuring the supporter database, thankQ, fully supports the Income team to maximize income generation.

The successful candidate will play a key role by ensuring timely and accurate data is available to the Income department, across the direct marketing, events and community, and high value teams.

Tasks will consist of:

• importing and exporting data to and from thankQ from a variety of sources;
• running of direct debit claims;
• supporting the fundraisers in delivering appeals;
• working within the Data Team to improve supporter insight.

With excellent communication skills, the Data Officer will develop effective working relationships with internal stakeholders and external agencies.

This post is an amazing opportunity for the successful candidate to help to make a significant difference in growing the income generation programme at Samaritans, working as part of a friendly team.

If you're interested in finding out more about the role please read the attached job description as set out below.

About Samaritans

At Samaritans, our vision is that fewer people die by suicide. We believe it is preventable and that by working together we can give people the support they need before they reach crisis point. We are one of the most trusted charities in the UK and ROI, and we answer a call for help every six seconds. We have around 175 staff and more than 20,000 volunteers based across 201 branches giving emotional support 24 hours a day, 7 days a week. We don’t just hear you, we listen.

Our Location

Our Central Office is located in a converted mill in Ewell, Surrey which is just over 30-minutes by train from Waterloo and 15 minutes from Wimbledon. As an employer we offer a good range of benefits, including 25 days’ holiday, 3 well-being days, Flexible working, Health Cash Plan, Pension and interest-free season ticket loans.

To apply

If you would like to apply for this role please send an updated CV and an accompanying statement, outlining your motivations for applying for the role and how you meet the stated criteria no later than 09:00am on Thursday 30th July 2020.

Are you an experienced CRM Administrator with knowledge of SQL? Database Administrator, an opportunity to join a Social Welfare Charity, based in Central London.

As the Database Administrator, reporting to the Head of IT and in partnership with the Database Manager, you will provide both operational and technical support to all fundraising teams and users of the CRM Database. 

These tasks will include:

• Providing technical support to 'business as usual' data tasks; data cleansing, data segmentation and data insights.
• Review and address issues with the existing database, technical infrastructure and processes using SQL to enhance usability and functions. 
• With the longer-term plan to migrate the current Raiser's Edge 7 database to a new CRM solution, you will also focus on an extensive period of data cleansing, testing, and validating the data and processes within the CRM before it goes live.

Our client is looking for an experienced technical user of CRM systems, ideally Raiser's Edge 7, Salesforce or MS Dynamics and strong knowledge of using SQL to help design, build, and maintain CRM systems.

Data & Systems Assistant
The Dock, Wapping Lane, London 

Do you have a flair for numbers, a great eye for detail and experience of analysing data? Want to increase your expertise with a charity that supports the UK’s most disadvantaged young people? If so, read on. 

About Us

Action Tutoring is an education charity that supports pupils from disadvantaged backgrounds to succeed in school.

In the UK today, young people facing socio-economic disadvantage are less likely to achieve the grades they need to progress in life. This isn’t because they are any less able – it’s because they have less access to tools to support them to realise their potential.

We help to level the playing field by working in partnership with schools to deliver weekly tutoring in English or Maths, to pupils who need it the most.

We’re currently looking for a Data & Systems Assistant to join us on a one year fixed-term contract that has the potential to become a permanent position. 

The Benefits

- Salary of £21,000 per annum
- Flexible working
- Workplace pension
- 25 days’ holiday per annum plus Bank Holidays
- Team socials
- Recognition schemes to celebrate staff who go above and beyond
- A comprehensive induction and training 

This is a fantastic opportunity to support our data analysis activities, which are vital to Action Tutoring as they’re used to drive quality assurance and impact at all levels. 

It’s an exciting time to join our team. Following a successful pilot, we have plans to provide online tutoring support to more young people across the country, and you will have the chance to support the learning management system (LMS) that will make this possible.

We are committed to providing great development prospects for our staff, and as a growing charity, we’re able to offer plenty of opportunities to take on new responsibilities, particularly when the end of your fixed-term period approaches. 

So, if you’re looking to take on an engaging role where your work will make a real difference, we want to hear from you. 

The Role

As a Data & Systems Assistant, you will support our Data and Evaluation Manager, who is responsible for the ongoing development of our quality assurance and impact management processes.

You’ll assist them with the collection and analysis of impact and performance data and use this to provide key insights to inform action throughout our organisation. You will play an important part in ensuring that our work remains pupil-focused and impact-centred. 

Some of your duties will include: 

- Assisting with data capture activities 
- Ensuring that data records on our CRM system are accurate 
- Producing school-level reports summarising pupil attendance and attainment
- Creating all tutor virtual classrooms in our LMS
- Developing and maintaining LMS user guides for staff, tutors and pupils

About You

To join us as a Data & Systems Assistant, you will need: 

- Previous experience of using databases 
- Experience of managing and analysing data, including broad proficiency in MS Excel 
- A sound understanding of the importance of data integrity
- A degree (or equivalent) and a minimum of an A Level (or equivalent) in Maths 
- A commitment to ensuring young people from all backgrounds reach a meaningful level of academic attainment
- The ability to explain and present insights from data in a compelling fashion
- To be well organised and reliable with the ability to work on your own initiative

An understanding of UK education data would be beneficial, as would an awareness of the various metrics used within schools. 

Other organisations may call this role Junior Data Analyst, Trainee Data Analyst, Junior Insight Analyst, Trainee Data and Systems Analyst, or Junior Analyst. 

The closing date for applications is 11pm on the 2nd August 2020. Interviews are scheduled to be held on the 5th August 2020.

Webrecruit and Action Tutoring are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Data & Systems Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 37.5 hours per week

Administration Assistant

 £16,777.28 pro rata + 8% pension

Full time 37 Hours per week Swansea

This is an exciting opportunity to join an organisation which is dedicated to supporting Women, Men & Children who are affected by rape and sexual abuse.

There is a high demand for our services, and we are looking for someone with the right skills and qualities to join our growing team.

 As an administrative assistant you will help support our team and staff with the phones and supporting our systems. The role is often challenging but it is also highly rewarding. 

We are looking for people who are motivated, enthusiastic, passionate about our work, and who want to make a positive difference to the lives of others. We believe that our clients deserve the best possible service, and we work hard as a team to achieve this. If you think that you have the skills and qualities that we are looking for, then we would love to hear from you.

New Pathways are equal opportunities employers, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applications for employment.

Are you a confident self-starter with experience in handling dogs? Are you confident in dealing with challenging situations in a tactful and empathetic manner?

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 14,000 dogs; we never put a healthy dog down.

Dogs Trust Freedom Project is a pet fostering service for people fleeing domestic abuse. However, the majority of our referrals come from women fleeing domestic abuse via women-only services. The service places dogs into volunteer foster homes on a temporary basis until their owners are able to have them back. 

We are seeking a confident and well-organised individual who is passionate about helping animals and people. As Freedom Project Regional Assistant, you will support the evaluation and matching of dog referrals received from our stakeholder referral agencies. You will also assess the suitability of volunteer foster carers for the dogs by carrying out home checks and interviews and update clients on their pet’s progress.

You must be experienced and competent in assessing and handling a wide range of dogs in a working environment such as an animal charity or rescue/rehoming centre and have experience in giving dog welfare advice to owners and handlers, with an understanding of positive reinforcement techniques.

A large part of this role involves driving a small van and transporting dogs across Scotland on a daily basis, so candidates should have a full, clean, manual UK driving license and experience of driving as part of a previous role. An understanding of the problems faced by people fleeing domestic abuse with pets is expected as is a motivation to help and support vulnerable pet owners.

This is a full-time permanent post at 35 hours per week, Mon to Fri, 9am to 5pm (candidates will be required to undertake occasional out of hours working to support the needs of the service).

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010

To apply for this position please click the APPLY NOW button on our website. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role.

Closing date: Friday 17th July 2020

We are seeking a self-motivated administrative and events assistant to play a key role in our friendly team. We are looking for someone with the drive, initiative, teamwork and organisational skills to thrive in a busy charity committed to improving children and young people’s life chances.

About us

PSHE (personal, social, health and economic) education is the school curriculum subject that prepares pupils for life and work.  PSHE lessons cover some of the most pressing issues facing young people today including relationships and sex, mental and physical health, staying safe online, economic wellbeing, careers and the importance of equality and diversity.

The PSHE Association is the national body for the subject. A charity and membership organisation, the Association supports a national network of over 40,000 teachers and schools with advice, training and resources. We work nationally to raise PSHE standards for all children and raise its status on the curriculum. This is an exciting time for us and we are expanding our services – including our range of face-to-face and online training – to meet growing demand.

Role description

The applicant will be expected to take on a variety of responsibilities associated with the organisation and administration of the office, promoting and helping to organise our series of conference and training events, processing memberships and payments, and maintaining and updating our database of contacts as well as supporting the team as required. We have built our online training offer considerably, so we are particularly interested in candidates with some experience of supporting webinars/online training – or those who have an aptitude and willingness to learn about this area.

For the full Job Description and Person Specification please visit our website.

Terms of Reference

The post is offered on a full time (35 hours per week) basis, on an initial six-month contract with the possibility of extension. The starting salary will be in the region of £19,000.  Applicants should have some experience of working in an office environment, and ideally some experience of organising events or conferences (face-to-face and/or online) as well as being sympathetic to the Association’s aims.

Our offices are based in central London, close to London Bridge/Borough, but at the present time we are working remotely from home.  We are looking for someone who would be able to join us in our London offices each day when we return, but who would be happy to work from home initially.

We are an equal opportunities employer and welcome applications from all suitably qualified people.

Membership Assistant - Temporary

Our client a leading health membership charity are seeking some interim support in the busy membership team, this is an urgent role so suitable applicants would need to be available immediately, the role will be for approximately 12 weeks.

JOB PURPOSE

• To work with the member services admin team to meet the demands and needs of the members of the college
• To take on administrative tasks to ensure the smooth running of the team and systems
• To provide excellent customer service to members, potential members and other stakeholders
• To promote the purpose, benefits and services of the College to increase membership recruitment and retention.

Education and Experience:

A' level or equivalent standard in written English (work experience will be balanced against level of education) Proven administrative experience Experience of data entry and manipulation, queries using a CRM (Salesforce database experience desirable) Experience in a customer facing environment is essential, preferably where customer/member payments were an integral part of the role Large scale data entry experience

Knowledge, Skills and Attributes:

Superb written and verbal communication skills Solid interpersonal skills and a desire to show initiative Ability to adapt to changing situations in a calm and professional manner Good attention to detail and ability to work to a high degree of accuracy A great team player

Role: Member Services Administrator

Location: Remote working currently, but if reviewed will need to be able to travel to offices in central London

Employment Type: Temporary, 12 weeks, start ASAP

Salary/rate: £13.62ph

Working hours: 35ph

Ref: 73085PMR

Welfare Programmes Assistant

12 month contract 

Circa £30,000 pa salary and benefits

The Royal Air Force Benevolent Fund is the RAF’s leading welfare charity. The Welfare Directorate is responsible for understanding and meeting the social welfare needs of those in the RAF Family, from those currently serving in the RAF and their families through to veterans of all ages. This is achieved through the delivery of a wide range of services, initiatives and programmes which last year helped over 50,000 individuals.

We are seeking a highly organised individual with a compassionate and flexible approach to support the Strategy & Programmes Department, based in the London Head Office. Working to the Welfare Programmes Coordinator you will provide support with administration, records management and dealing with enquiries.

The successful candidate will need to have high attention to detail and advanced IT skills, particularly in relation to Microsoft Excel, with the ability to capture and analyse data. A clear communicator, they will be able to deal empathetically with beneficiaries, and indeed be able to relate professionally to people at all levels, working well in a team and demonstrating strong organisational and interpersonal skills.

A detailed job profile is below. To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Elizabeth Haigh, HR Advisor, RAF Benevolent Fund, 67 Portland Place, London W1B 1AR or email.

The closing date for applications is Monday 27th July 2020.

Please note interviews will take place in two stages. Firstly via Microsoft Teams/Skype/Zoom on Monday 3rd or Thursday 6th August 2020. The second stage will involve meeting in person in the week commencing 10th August 2020.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009) which encourages applications from all sections of the community

JOB PROFILE

MAIN SUMMARY OF ROLE:

To provide a comprehensive range of support and assistance to the Welfare Strategy & Programmes Department.

KEY RESPONSIBILITIES:

1. Provide administrative support as required to Head of Strategy & Programmes and across the department, including assistance with arranging meetings, minute-taking, sorting travel arrangements, maintaining records, and file & database management.
2. Respond to enquiries received into the Headspace programme, predominantly via email, as well as dealing with new membership requests.
3. Carry out eligibility checks for access into the Fund’s wellbeing services and update databases and information systems with accurate records.
4. Provide support to the wellbeing services as and when required. Provide information, signposting and referral to a range of interventions, liaising with other staff and partner organisations as appropriate.
5. Provide support to evaluation and research work across the department, particularly in relation to sending out correspondence and inputting responses. Provide support with reporting where required.
6. Process invoices received in relation to contracts and projects, obtaining approval and passing through to Finance for payment.
7. Maintain thorough records of all projects and keep project plans up-to-date.
8. Carry out any other duties within the scope of the job as requested by Head of Strategy & Programmes or the Welfare Programmes Coordinator.

DEVELOPMENTAL OBJECTIVES:

• Progressive professional development through identified training opportunities and programmes.

PERSON SPECIFICATION

Qualifications

Essential

• A minimum of three A-levels grades A – C, or equivalent

Desirable

Knowledge / Experience

Essential

• Previous administrative experience, with high attention to detail
• Experience of responding to enquiries from people in need, by telephone and email
• Experience of supporting project work, including coordinating / managing projects
• Excellent IT knowledge, including advanced knowledge of Excel
• Experience of working within a case management system

Desirable

• Experience of working within the charity sector and/or the RAF
• Knowledge of mental health, bereavement and social isolation issues
• Experience of the CARE system

Competencies

Essential

• Planning and Organising – managing time effectively, meeting deadlines and prioritising workload
• Delivering results and meeting customer expectations – working in a systematic, methodical and orderly way, using own initiative and maintaining a high degree of accuracy & quality at all times
• Working With People – demonstrating an interest and understanding of others, listening and proactively supporting
• Following Instructions and Procedures – appropriately following instructions and adhering to policies and procedures
• Writing and Reporting – writing clearly and succinctly, in a well-structured and logical way
• Adhering to Principles and Values – upholding ethics/values, demonstrating integrity and promoting and defending equal opportunities

Desirable

• Deciding and Initiating Action – taking initiative, working under own direction and taking responsibility where appropriate
• Adapting and responding to change – demonstrating flexibility in adapting to changing circumstances, accepting new ideas
• Analysing – analysing data and information, making rational judgements and analyses
• Achieving personal work goals and objectives – accepting and tackling goals with enthusiasm and demonstrating a strong work ethic
• Applying Expertise and Technology – developing job knowledge and expertise through continual professional development, and using technology to achieve work objectives
• Learning and researching – rapidly learning  new tasks and managing knowledge

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Supporter Services team sits at the heart of Crisis and is the custodian of supporter care. Our role is to ensure that everyone who contacts Crisis receives a superb quality of service. We are at a pivotal moment in our mission to end homeless for good, and this is an exciting time to be joining our team.

About the role

As Supporter Services Executive, you will ensure that our regular givers, particularly those who give by Payroll Giving, receive an excellent standard of supporter care. This role will suit you as someone who has a good eye to detail, a good understanding of supporter care and charity fundraising, and an ability to quickly learn and use a range of technologies and software. Being a people person who loves to engage with people, this role will be right up your street!

About you

To be successful in this role you will:

• Have significant experience using Raiser’s Edge or similar Databases/CRMs

• Have excellent skills in communicating with supporters in a professional manner in challenging situations demonstrating a commitment to the highest standards of supporter care

• Be able to maintain accuracy and attention to detail in a busy working environment

• Be able to work independently as well as supporting colleagues in product development and enhancing supporter care

• Have good working knowledge of Microsoft Office (preferably Office 365), particularly Excel, Outlook and Word and able to quickly learn and use other digital tools such as ftp sites.

• Be aware of key Data Protection regulations and their impact on supporter care

Benefits

As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy

• Mandatory pension scheme, with an employer contribution of 8.5%

• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply

If this sound likes the opportunity for you, please visit our website to apply online. Please address points 1, 2, 4 & 5 only from the Person Specification in your supporting statement. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website. 

Closing date: Wednesday 5th August (23:59)

Interviews will take place on the 13th and 14th August 2020.

We value diversity, promote equality and encourage and applications from people of all backgrounds.  We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

 
Registered Charity Numbers: E&W1082947, SC040094

Administration (Casework) & Membership Officer

£26,317 - £27,000 Full-time (35 hours pw)

The Administration (Casework) and Membership Officer maintains and develops our membership records, and provide administrative support to our programmes, principally our ‘secondary specialisation’ projects.

Our secondary specialisation projects support more ‘in-depth’ pro bono, in areas of social welfare law (e.g., bespoke casework and/or representation). This includes supporting solicitors to provide representation at first tier social security appeal tribunals, an unpaid wages project, and (working with the charity Together for Short Lives) a project called ‘Voices for Families’ which provides legal advice for parents and carers of children with life-limiting conditions.  These programmes are each lead by a specialist in-house solicitor with whom the post-holder will work closely. 

The ability to work across teams and projects will be crucial. The majority of the role supports the secondary specialisation projects, but additional membership support may be required at certain times of the year, including preparing annual membership invoices. 

We are looking for a personable individual with excellent administrative and organisational skills, attention to detail, strong abilities in using IT, databases, customer relationship management (and case management systems, and preferably (but not essential) with experience of working in a membership organisation and an understanding of the legal and advice sectors.

We are a busy and (for our size) complex charity, with a friendly team, a positive ethos and a commitment to doing all we can to ensure that LawWorks is a strong and efficient organisation and a great place to work.

Please apply by 4.00pm on Friday 31 July 2020 – further details about the role and how to apply is available on the LawWorks website.

LawWorks is committed to equality, diversity and inclusion.  We welcome applications irrespective of race, religion, gender, marital status, sexual orientation, disability or age. 

An exciting new part-time opportunity for an experienced and dynamic all round Fundraiser to join our professional team. This is a far ranging new role which you can make your own. MertonVision is entering into a new strategic period of our development and are offering this fantastic opportunity for the right candidate: We are seeking a candidate with a proven track record of securing new business as well as maintaining and developing existing relationships through great account management. 

Our successful candidate will shape how the charity works with different fundraising audiences raising the profile of the charity with regional corporates, trusts, foundations and institutions. The initial appointment will be on a six month fixed-term contract (two days per week) after which a permanent contract may be offered depending on the success of the initial fundraising strategy

We offer you:

1. a competitive salary c£17,500 for 14 hour week
2. flexible working
3. great variety
4. a friendly inclusive work environment in pleasant surroundings close to local amenities
5. the ability to add real value while making a true impact on our charity

Over the six months our successful candidate will:

• Write applications for our existing identified opportunities
• Research additional application opportunities
• Apply to Merton based organisations to become their 2021 COTY
• Develop funds to support fundraising initiatives
• Mentor our Community Fundraiser
• Initiate systems and processes to help improve fundraising and maximise income 

The successful candidate will be able to work well on their own initiative and within short timelines.

You will have previous experience in a charity fundraising environment and a proven track record across a variety of income streams and channels, including digital and social media. Ideally, your experience will include supporter acquisition as well as retention.

To apply, please send a copy of your CV with a covering letter addressing how you meet the criteria of the Job and person specification quoting Job ref: FundraiserMV2020

Frontline is continuing to grow and expand its work. As we embark on this new stage in the organisation’s development we have made a substantial commitment to harnessing technology to help us have more impact, more quickly than ever.

In order to effectively improve Frontline’s business processes, we have defined projects in the CRM Team Road map. A challenge for any improvement project is translating the requirements – which often only the teams involved fully understand – into an improvement design. This is where the Salesforce Business Administrator would be transformational.

This exciting new role will play a major part in changing the way Frontline uses and is informed by data. Using their experience, the successful candidate will lead on discovery sessions with key stakeholders to determine the way forward for Salesforce improvement projects. They will champion the use of Salesforce and excite others to be interested in what is possible.

This is a 12 month fixed term contract.