This is an exciting opportunity to join our highly motivated and supportive team as a Operations Assistant. 

We are looking for an enthusiastic and proactive individual to provide administrative support across a breadth of key functions, from the day-to-day running of the office, governance administration and executive support to the Senior Management Team. 

This role is at the heart of the charity and is perfect for someone who wants to develop an operational career in the not-for-profit sector. 

Benefits:     

• Flexible working
• Up to 5% matched contribution to Sarcoma UK pension scheme
• Sarcoma UK life insurance scheme
• 25 days holiday entitlement per annum plus bank holidays, the working days between Christmas and New Year and your Birthday
• Interest-free season ticket and bicycle loan

Job purpose:

To support the day-to-day running of the office helping to ensure that everything runs smoothly and work alongside the Chief Executive to provide proactive governance and administrative support to Sarcoma UK’s Board of Trustees and Senior Management Team.

Duties and key responsibilities

1. Office Administration
   • Oversee the general maintenance of the office ensuring communal areas and kitchen are tidy and that photocopiers, printers and other communal use machinery is kept in good working order.
   • Monitor and respond to office and kitchen supply requests, procuring office and kitchen supplies. Ensuring that we get best value for our purchases and that any facilities contracts are appropriately negotiated.
   • Manage the relationship with our office providers, JDRF ensuring processes are in place and issues are dealt with on a timely basis.
   • Be the first point of contact for all enquiries to our telephone switchboard and [email protected] mailbox, responding in a timely manner to all enquiries and delegating across the team where relevant.
   • Manage the daily postal system including opening post, recording on the finance spreadsheet and Raiser’s Edge Database.
   • Managing deliveries to the office and organising couriers.
   • Keep all office filing systems up to date (both hardcopy and soft copy) including archiving old materials.
   • Organise travel and accommodation bookings across the whole charity including fundraising events.
   • Make any bookings and arrangements for the team that involve financial transactions, for example booking travel, conferences, training courses, flowers for supporters and event purchases.
   • Provide meeting room management, including arranging catering for larger meetings.
   • Manage Sarcoma UK storage, ensuring it is fit for purpose.
   • Carry out ad hoc administrative tasks for other departments when requested e.g. fundraising and information send outs during busy periods or absence.

2. Governance Administration

• Lead on the organisation of Board meetings and Sub-committee meetings.
• Act as first point of contact for Board of Trustees on organisational matters, communicating information on behalf of the Chief Executive.
• Undertake appropriate post-meeting action to ensure implementation of decisions arising from meetings and ensure an appropriate plan for the work.
• Maintain and update Board member records, including collating declarations of interest and updating register of interest, provide details to the Director of Finance & Resources for registering and removing board members from Companies House and Charity Commission.

3. Executive Support to Senior Management Team

• Organise meetings including booking rooms, preparation of agenda and taking minutes.
• Provide support for internal and external meetings including booking rooms, meeting guests, and preparing refreshments.
• Organise travel, meetings and staff attendance at events including the British Sarcoma Group conference.
• Assist with projects on behalf of and under the direction of the Senior Management Team.
• Send acknowledgements and thank you letters for offline donations, on behalf of the Chief Executive. Recording all correspondence on Raiser’s Edge and filling copies.
• Provide administrative support to the Chief Executive as required.

Hours: 9am – 5pm, Monday to Friday
Location: The Grange, Saunderton, Buckinghamshire. This role will involve both working on-site and from home each week.

National charity Hearing Dogs for Deaf People, which trains dogs to transform the lives of deaf people, is looking for an enthusiastic and supportive Database & Digital Assistant.

We are looking for a person who can contribute to our data and digital platforms within multiple areas of our charity alongside a variety of dedicated people. This is a diverse and exciting new role with opportunities for growth for an individual who loves all things data and digital!

The successful candidate will have the following characteristics and skills:

• Has strong IT skills in many areas and enjoys building their knowledge
• Is flexible and creative in their communication and working style as required  
• Has a passion for data and is highly numerate, organised and analytical

Our charity is fun, friendly, and caring with a mission to train dogs to change the lives of deaf people.  We are based in beautiful surroundings at the charity’s training centre in the Chiltern Hills, near Saunderton in Buckinghamshire. We offer a comprehensive benefits package and value diversity in all respects. We encourage applications from candidates from all backgrounds.

If you are interested in working with us in this varied and immensely rewarding job, please visit our website via the Apply button.

Closing date: 5pm on 5th June 2022
Interview date: w/c 13th June 2022

Registered charity in England and Wales (293358) and in Scotland (SC040486).

About the role

An excellent opportunity has arisen for a Database Executive to join our friendly and successful team in the Development and Alumni Relations Office (DARO) as a member of the Development Services team. This role is one of a number of new positions that will be advertised in the coming months, making it an exciting time to join. The post holder will play a central role in the team’s success during this period of growing investment, supporting alumni and donor engagement.

Our vision is to transform society and people’s lives through delivering philanthropic and voluntary support for the University of Leicester. We advance global engagement, growing strong and enduring relationships with alumni, friends, and organisations in the local community and internationally.

You will provide an excellent database and gift administration service in support of our vision. Your attention to detail will ensure that records are accurately updated on our alumni and supporter database (Raiser’s Edge) and donors are thanked promptly for their gifts.

About you

You are someone who takes pride in keeping accurate records, with the ability to proactively identify problems and solutions. You will have good IT and numeracy skills. In addition, you will provide excellent customer service, be collaborative, and contribute to and share in the team’s success.

Additional information

For informal enquiries, please contact Jonathan Angell, Head of Operations.

Closing date: 12 June 2022.

We expect interviews to take place on 24 June 2022.

Applications for job share will be considered.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Applications for job share will be considered.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

We’re working with a wonderful homelessness charity who are looking for a Database Officer to join their team. You’ll handle Direct Debit claims, Gift Aid claims, other data imports and ensuring the general upkeep of their Fundraising CRM system (Raiser’s Edge). You’ll be responsible for importing data from a number of sources to the database, ensuring high standards oh accuracy. You’ll improve data quality, handle Direct Debit claims and ensure all data is compliant with GDPR.

You’ll ensure database users are appropriately trained on the CRM and that you’re available to support users on how they can maximise the use of data. You’ll regularly test and make improvements to the charity’s data, offering guidance on best practices and potential improvements to processes where applicable.

You will need:

• Admin level experience with a fundraising CRM
• An understanding of basic statistics/analytics
• Experience in running data quality reports and data cleaning
• An understanding of legislation related to fundraising data

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

A charity that provides housing and support for young people and wants to end Youth Homelessness are looking to recruit a Database officer. Supporting the fundraising Database Manager, you will deliver core processes such as Direct Debits claims, Gift Aid claims, and other data imports and general upkeep of the Fundraising CRM.

This is a full time permanent located in London and offers hybrid working with 2 days in office and 3 days working from home. The Salary is £28,000 to £31,646.

As the Database officer you will be responsible for importing data from a multitude of sources to the database, ensuring high standards of accuracy are maintained and making efficiency and quality improvements where needed. You will be assisting with recommending improvements for the Fundraising team, improving and testing for data quality, data security, and adding and changing users with appropriate levels of security.

You will also be co-responsible for ensuring all database users are appropriately trained on the CRM and that useable procedure guides are available and kept up to date. You will contribute weekly content to the charity's Intranet and proactively serving database users with useful information on how they can maximise use of data.
To be considered for the role you will have the following skills, knowledge and experience:
*To have admin level experience with a fundraising CRM (preferably Raiser's Edge/NXT)
*Good working knowledge of SQL
*Understanding of basic statistics and analytics
*Experience in running data quality reports and taking appropriate action to clean up data
*Understanding of legislation related to fundraising data e.g., GDPR and Gift Aid.
*Understanding of Direct Debit rule and processes
*The ability to work as part of a team in a collaborative way, prioritising work contributing ideas and supporting teammates

If you are interested in finding out more about this exciting opportunity, please get in touch now for a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Role Overview

Job Title: Database Executive

Location: Head Office (Tower Hill), London or flexible hybrid working

Salary: £27,033 per annum

Contract type: Permanent

Hours: Full-time, 37.5 hours per week

We are looking for an ambitious Database Executive to join our Fundraising team. This is a new post which will be responsible for the maintenance of our customer relations database, Raiser’s Edge NXT. In this role you will provide crucial day-to-day support and work closely with colleagues across the fundraising team to continuously improve how the database is used. 

The successful candidate must have experience of working with data, ideally through a CRM database within a charity. We are looking for someone who is methodical and logical, has excellent attention to detail, picks up new skills quickly and enjoys working closely with colleagues. 

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Other information

Closing Date: Monday 06 June 2022 at 09.00 am 

Interview Date: Week commencing 13 June 2022

A Basic Disclosure Barring Service (DBS) certificate will be required for this role. 

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Our client, a leading University based in Chelmsford, are currently looking to recruit a temporary Database Officer. This role is responsible for managing and maintaining the Development Team's operational platforms and database, which underpins all Development and Alumni activity. This includes the Raiser's Edge NXT database, due diligence platforms and legacy notification platforms.

As the Database Officer you will support all University users of the Raiser's Edge database by coordinating installation, providing training and dealing with enquiries, as well as manage and maintain the database. You will produce any routine data extracts such as KPI reports, mailing lists and generate quarterly Gift Aid returns. To be considered for this role you will need to have the following:

- Significant experience of managing a database

- Experience in conducting research and reporting findings

- Interpreting analytical data and preparation of statistical and other reports

- Working with confidential information

- Experience of using Raiser's Edge

This position is being offered on a temporary basis for up to three months in the first instance, and is to start immediately or at short notice.

To apply, please submit a Word Document version of your CV.

About the role

We are working with a membership organisation which comprises some of UK's leading humanitarian agencies to recruit for a Database Officer. Reporting to Fundraising Operations Manager you will have responsibility for ensuring the timely and accurate importing of data from a variety of income sources in the organisations database, and salesforce.

This Is a full time, 12-month fixed term contract and offers hybrid working located in London and offers great flexibility arrangements.

As the database officer you will Support the fundraising Operations Manager with data management task such as data cleansing and financial reporting. You will be responsible for staff and volunteers' access to the database and their ability to enter data to the appropriate standards. You will manage database improvement projects as agreed with the Fundraising Operations Manager through initial investigation, development, and implementation.

You will design and implement reports to be presented to fundraising colleagues and senior management as required and work collaboratively with colleagues across the Fundraising and Marketing department and wider organisation on the delivery of department projects

To be considered for the role you will have the following skills, knowledge, and experience.

*Experience using Salesforce
*Experience of using databases in a charity setting
*Excellent organizational skill and close attention to detail
*A methodical approach to data and a good eye for detail
*Experience in working within a Charity background

The normal working hours are 9.30am to 5.30pm however, this post requires some flexibility in terms of working hours. The organisation offers good employee benefits such as 25 days annual leave + Bank holidays, and 8% contribution towards pension.

If you are interested in finding out more about this exciting opportunity, please get in touch now for a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a great opportunity to join this social welfare charity, this is a new post which will be responsible for the maintenance of the customer relations database, Raisers Edge NXT. You will be methodical and process orientated, keen to learn new skills, have an eye for detail and be great at communicating with non-database specialised stakeholders

The Role
Managing data imports from third party platforms into the database accurately and according to the agreed schedules.
Providing first line support for database related requests and helping oversee support requests
Working closely with stakeholders across the organisation and help them resolve data issues and requests.
Performing regular data clean-up tasks enhancing the integrity and accuracy of data.
Supporting the wider team to further develop and improve automated processes to reduce manual repetitive administration tasks.

The Candidate
Experience of working with or around a CRM or Excel-based system.
Experience of internal stakeholder management.
Strong organisational skills; methodical in approach, logical and process oriented.
Intermediate Excel skills, including pivot tables, Vlookups, IndexMatch.
Good numerical skills.
Strong interpersonal skills the ability to develop effective working relationships with people at all levels internally and externally.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Database Manager

Contract: Permanent

Hours: 35 per week

Location: London

Salary: £42,051 with progression scale up to £48,779 pa + generous benefits

Closing date: ​5th June 2022

Expected date of interviews: Week commencing 13th June 2022

Job ref: VA530

Do you believe in standing up for human rights alongside torture survivors? Would you like to use creativity, technology and people power to raise significant funds to positively impact the lives of torture survivors?

Freedom from Torture is looking for an experienced and energetic Database Manager to join our award-winning and friendly Fundraising and Communications Team. This is an exciting chance to join us as we build on our insight driving fundraising and communications function to deliver our next four year strategy.

About the role

You will be responsible for managing our CRM system (ALMS) and developing and implementing processes to deliver best practice fundraising and supporter engagement. 

You will work closely with colleagues across Fundraising and Communications and Finance teams to understand business needs and reflect these in our CRM system and processes.

Your sound analytic judgement will assist the organisation’s growth targets in the short and long term. You will work closely with the Director of Fundraising and Communications as well as managers from the wider team and you will line manage one direct report.

About you

To be successful in this role you will be highly knowledgeable in the use of CRM and SRM systems in a charity environment. You will have experience in the use of CRM systems to provide insight driven supporter or customer journeys, able to deliver strong ROI and clear campaign analysis.You will have experience with statistical analysis tools and use data visualisation tools to present your findings to stakeholders.

It is also essential that you have demonstrable experience of managing an income generating CRM, in either the charity or private sector.You will be a confident communicator with the ability to provide training and guidance to users.

How to Apply

To view the Job Description and Person Specification, please click on the attachment provided.

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

In return, we offer a competitive package with flexible working, a generous 30-day annual leave entitlement and 6% employer pension contribution.

About us

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer.

People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

The Lyceum is seeking for an enthusiastic individual to join our Development Team. The Development and Database Administrator will support the Development Director and the Development Team in the delivery of strategies to develop income growth. The postholder will also contribute to the overall fundraising aims and objectives of the department.

Location: Lyceum Theatre Offices (Hybrid office/remote working) Edinburgh
Salary: £23,440.00 per annum, plus pension and benefits
Full-time, Permanent (35 hours a week)

The Lyceum is seeking for an enthusiastic individual to join our Development Team. The Development and Database Administrator is a key post and will support the team by ensuring that all record keeping is up to date and in line with fundraising best practice; that administration of gifts and communication with donors is timely; that accurate reporting supports planning and reporting to the board; and that development events run smoothly. The post holder will show an eye for detail and will work closely with colleagues across the company including the Box Office, Front of House, Stage Door, Finance, and Marketing.

Send your application to jour jobs email including Development & Database Administrator in the subject line.

Please apply in writing with the following information:

• An up-to-date CV highlighting relevant experience, not more than 2 sides of A4.
• Covering letter setting out how your skills and experience meet the person specification.
• Names and contact details of two referees.

We encourage applications from the global majority, disabled, neurodiverse, the LGBTQIA+ community, and those who feel they are underrepresented in the current Lyceum workforce. 

Further details of the role, the organisation, and how to apply can be found on our website Work with Us | The Lyceum | Royal Lyceum Theatre Edinburgh

Please note that if you don’t feel you fit the essential criteria of the role but would still like to apply, we encourage you to do so with further information about why you’re a great fit. If you would like to apply through an alternative means, such as video or audio file, you’re welcome to do so. 

Closing date: Sunday 5th June 2022

If you have been selected, we intend to organize interviews in the week commencing Monday 13th June 2022. First round interviews will be held on Teams.

We’re working with a fantastic disability charity who are looking for a Database Assistant to join their team on a temporary basis. You’ll be responsible for maintaining accurate data on their supporter database (Raiser’s Edge), ensuring engagement teams can liaise with their supporters in a timely and effective manner. You’ll create and run import profiles for data from third parties and websites, as well as data selections for marketing and fundraising activity.

You’ll carry out imports, using Importomatic and Raiser’s Edge exports of data to the database. You’ll be involved in data selections for fundraising activity, including mailings and telemarketing activity. You’ll also be the first point of contact for user queries, resolving database issues. You’ll ensure that supporter data is maintained to high level of quality and accuracy through regular cleaning and enhancement, identifying duplicate supporter records.

You will need:

• Good understanding of relational databases
• Experience of working with a fundraising database
• Understanding of database selection and segmentation procedures
• A clear understanding of data protection regulations and GDPR

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

PURPOSE OF THE ROLE

As the CEO’s PA working closely with the CEO and the Fundraising Management Team to support the team in achieving their shared objectives by enabling the development and execution of creative fundraising programmes and communications across all Premier platforms. With the overall aim of building the profile of the charity and increasing the supporter base for revenue generation.

This key role will be responsible for enabling the team to deliver tailored communication plans and share engaging fundraising collateral as part of our engagement strategies to build relationships and promote income generation from new audiences and potential donor groups.

The position holder will also work across departments with the Marketing and Database teams on a regular basis.

MAIN DUTIES AND RESPONSIBILITIES

Project coordination of Leap of Faith project

• Working with the Project Lead on a regular basis to provide all elements of project support, listed below.
• Event Management of both online events such as webinars and Zoom meetings, and physical events including VIP dinners, committee meetings and info sharing events
• Supporting individual fundraisers in their relationship management which could include copywriting, preparation of written communications, pulling information from RE, sharing resources or helping to manage the donor journey through updating tracking spreadsheets and RE records
• Responsibility for coordinating the Communications programme which will include email communications, mailings, and online events
• Meeting management, to include note taking and helping to drive forward actions
• Acting as the point of contact for Project Volunteers
• Conduct desk-based research to help qualify existing and new contacts

Coordination of the Major Donor programme

• Working with the Director of Fundraising to deliver the monthly Communications programme for the MD Pledge programme, which will include Pledge Renewals, monthly e-comms, event invites and the occasional postal mail outs
• This will also involve cross-departmental working

Direct Mail

• Working with the Director of Fundraising, to manage the administrative side of the monthly Direct Mail programme and Voice of Hope quarterly mailings, helping to ensure that appeals are delivered within the agreed time
• Gathering information required for direct mail appeal from internal stakeholders within the process when necessary
• Act as the main point of contact for the designer/printer once a strategy has been signed off
• Edit and proof copy, working with the Fundraising Management Team and coordinate sign off in a timely way
• Management of scheduling of appeal mailings, internal and with the mailing house
• Sign off print proofs from mailing house

Regional Fundraising

• Provide administrative support to regionally based team members, including the Director of Support in Scotland and Northern Ireland
• This could involve coordinating occasional mailings, gathering information or appointment setting and updating RE records/tracking spreadsheets

To undertake any other reasonable tasks as required by the CEO

QUALIFICATIONS AND EXPERIENCE

• Degree educated
• Professional qualification in fundraising (desirable but not essential)
• Good demonstrable experience in project management and/or external facing client management
• Experience in fundraising (desirable but not essential)
• Experience in providing team support (essential)
• An understanding of media and web (desirable but not essential)
• Experience of working in a busy, high-pressured environment

ABILITIES & SKILLS

• Excellent attention to detail
• Organised, efficient, and good written communication skills
• Proficient IT skills and related software packages (Raisers Edge / Exchequer)
• Ability to handle and own multiple projects
• Pro-active and show initiative
• Team player with an ability to work in a flexible and collaborative way

PERSONAL QUALITIES

• Post-holder will work in a Christian environment and will deal with Christian organisations, Christian Ministries and Christian listeners, most of the time; therefore, it will be necessary for the post-holder to be a Christian.

Hours: 37.5 hours comprising of shifts with a rolling rota.

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):

5 days a week over 7 days rota (including weekends) between 7am and 10pm

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting. You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities

• Take part in activities and opportunities that generate aspiration and confidence

What to expect

Support Assistants will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.

We recognize that working with people who are disengaged and vulnerable can be very stressful. On top of one-to-one meetings with your line manager, we offer access to an employee assistance programmed and regular facilitated reflective practice sessions.

We provide training to enable you to do your work and build your capabilities. We will set out a personal development plan with you to ensure you are supported to succeed in your role.

Support work is challenging, exciting and at times frustrating. You will need to be prepared to cope with inevitable conflict and setbacks. Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.