A new Fundraising Assistant role has been created in an expanding Prince's Foundation team based in Shoreditch, London. The post holder will research and apply for new sources of funds for four charities: The Prince's Foundation for Building Community, The Prince's Regeneration Trust, The Great Steward of Dumfies House Trust and The Prince's School of Traditional Arts.

The Prince's Foundation supports people to create community. Whether through championing a sustainable approach to how we live our lives and build our homes, teaching traditional arts and skills and restoring historic sites, or by looking after places to visit for everyone to enjoy, The Prince's Foundation is leading the way forward.

I am currently looking for a Database Assistant for an amazing disability charity. Working with the Database Manager and Officer, you will be responsible for maintaining accurate data on the Raiser's Edge database.

Main duties:
Carrying out imports using Importomatic and Raisers Edge and exports of data to the database
Being involved in data selections for fundraising activity, including mailings and telemarketing activity
Delivery of a training programme for Raiser's Edge users across the charity
Working with other members of the Database team, identify, develop and implement more effective data import processes.
Review and document current data processes, ensuring the organisation is following best practice in data management
Identify and rectify inconsistent and incorrect data held within Raiser's Edge (RE)
Ensure that supporter data is maintained to a high quality and accuracy through regular cleaning and enhancement.
Produce regular KPI and quality as required
Identify duplicate supporter records, individually and during data imports including through Importomatic, and merge to create singular primary records
Be the first point of contact for user queries, resolving issues and maintaining database of FAQs and resolutions

If you have the above skills and experience and are immediately available, please apply online or contact Sekai today!

Eden Brown is working in partnership with a National Health Charity based in Central London who are looking for an experienced Fundraising Database Assistant. This is a full time role for 3 months with the view to start ASAP .

Key responsibilities:

• To clean and import to the database regular and ad hoc financial and non-financial data files from a variety of sources, including online registrations and internal and external data files.
• To run post-import reports and reconcile against original data to check accuracy of processed income.
• To process Data Imports such as Direct Debits, Standing Orders and Just Giving statements within agreed timescales, following correct procedures to ensure all payments are coded correctly, and to provide information to other teams to allow full and prompt answering of internal and external enquiries.
• To create or update database records as necessary to carry out tasks accurately and within set quality standards
• To carry out any additional tasks which may arise and which are appropriate to the authority and responsibilities of this post and as directed by the line manager.

Essential experience:

• Experience of using MS Excel and Outlook in a work environment
• Experience of data processing and maintenance using a database system such as Raisers Edge, Progresso, Care, ThankQ
• Proven experience in data manipulation and importing large data
• Good problem solving skills and initiative to query and correct information
• Ability to communicate data and database related issues
• Basic grasp of Data Protection legislation and its applications*(desirable)
• Knowledge of tax-efficient giving*(desirable)
• Experience of inputting financial information* (desirable)
• Previous fundraising administration experience*

If the above role is of interest and you wish to get more details, please email your CV to Julia on [email protected]

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

We are looking for a temporary, experienced Database Assistant who has high attention to detail to import and export of supporter and financial data to the fundraising database for national social welfare charity.

The Role
Import and update personal and transaction data from internal sources and external agencies into The Raisers Edge Database, ensuring that correct data processes are followed and data is imported and updated promptly and appropriately.
Monitors and evaluates data standards, working with both external agencies and internal stakeholders to ensure accurate, timely, appropriate and effective information is provided.
Identify areas of concern or improvement, devising processes to improve efficiency and quality of data management to ensure and maintain best practice.
Works closely with the Supporter care team and Finance to ensure accurate income reconciliation between the Engagement and Finance systems.
Support more junior members of the team sharing expert knowledge of Raisers Edge and business processes surrounding its use.

The Candidate
A good understanding of database theory and CRM practices.
Knowledge of relational databases (e.g. Raisers Edge or similar)
Strong level of computer literacy and knowledge of Microsoft Office and database principles.
Ability to interrogate and manipulate a high volume of data.
Good numerical skills.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Database Officer
Media Charity
£28,000 - £33,000
Permanent
London

Have you ever wanted to work in a media organisation? How about a media organisation that does good in the world? If that blend is what you're after then please keep reading…

Charity People are pleased to be working with a multifaceted Charity searching for a Database Officer to join their supportive team.

This committed organisation is dedicated to supporting beneficiaries' beliefs and providing spiritual resources and guidance to those in need. You'll be based in impressive offices with live television and radio studios and a warm, friendly team to work alongside!

As Database Officer you will be leading on data segmentation for mail and outbound calling, and help maintain the Charity's databases (CRM / Database experience essential). You will also be tasked with assembling mailing lists, putting together a monthly Direct Mail file and processing this data full-cycle - from file preparation to final approval on how data is applied on the Fundraising newsletter. This is a dynamic organisation which responds to current events, therefore when campaign launch or requirements change, you will be a part of the team that makes the solutions.

We are looking for mindful, detail-oriented applicants with excellent problem-solving abilities. You will have experience working with complex data systems, knowledge of working with fundraising systems and advanced Excel skills. You must be comfortable working in an energetic environment, adapting to changing priorities and working to deadlines.

If you have the experience stated above and are interested in applying, please send your CV to Neil at [email protected]

Job title: SQL Database Administrator
Region: London
Directorate: Information Management & Technology (IM&T)
Contract: Permanent, Full Time - 35 hours per week
Salary: £47,452.00 per annum (£41,000 plus £4452 London Weighting, plus £2,000 market supplement)

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like you hear from you….

The Role

The IM&T Directorate is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s vision for 2021.
We are seeking a talented SQL Database Administrator to join our Operations Team to deliver Operational Excellence through managing, supporting and administering the organisation’s underpinning Database technologies and Operational applications Services, ensuring we operate within a secure environment and deliver Operational Excellence.

The successful candidate will have a strong knowledge of the Microsoft environment and proven experience of work in an IT Database/applications support role with a strong emphasis on administering databases supporting leading edge tactical business applications.  You will need to be proactive and identify business technology.

How to Apply
Please apply by clicking ‘Apply Online’

Closing date for this role is Wednesday 23rd October 2019

The Eveson Charitable Trust is looking for a part-time Grants Assistant to support the Chief Executive and the Trustees. An independent funder, the Eveson Trust awards over 300 grants a year worth approximately £2.5 million in Herefordshire, Worcestershire and the West Midlands and has long-standing relationships with many of its beneficiary charities. 

The role is part of a team of two staff and the successful applicant must be comfortable working in a small team and carrying out a range of tasks from servicing meetings to reviewing grant applications.

Reporting to: Chief Executive

Contract: 6-month temporary contract with possibility of permanent employment

Hours: 18 hours per week worked over 3 days Tuesday to Thursday 9.00 am to 4.00 pm. (Full time equivalent 35 hours)

Salary:  £22-25,000 p.a. pro rata

Person Specification

• Experience of grant-making.
• Educated to degree level or qualified by experience
• Excellent communications skills, written and verbal. Confident in written business communications.
• Strong IT skills, confident in the use of MS Office and experience of complex databases, use of spreadsheets and email.
• Accuracy and high attention to detail
• Analytical and research skills
• Good organisation skills
• Discretion
• An ability to stay calm under pressure
• A bright and positive attitude
• Willing to do basic practical jobs to support the effective functioning of the office.
• Able to work independently and with integrity.

Applicants invited to interview will also be asked to complete a set of computer-based tasks as part of the assessment process.

Islamic Relief Worldwide

Islamic Relief UK (IRUK)

Orphans Assistant

BASE LOCATION:

London, UK

REPORTING TO:

Orphans Coordinator

LINE MANAGEMENT RESPONSIBILITIES:

None

Islamic Relief:

Islamic Relief is an international non-governmental organisation (INGO) founded in the UK in 1984 by a group of medical doctors and activists. Established in response to the widespread famine in Africa, Islamic Relief has grown to become one of the world’s largest Muslim INGO with a presence in over 40 countries worldwide.

Since 1984, Islamic Relief has saved and transformed the lives of over 110 million people. By responding to disasters, rebuilding lives and preparing people in case disaster strikes – we save lives before they are lost. In addition to providing disaster and emergency response, we also promote sustainable economic and social development by working with local communities – regardless of race, religion or gender. Islamic Relief is a member of the Disasters Emergency Committee (DEC) and an implementing partner for DFID, ECHO, the World Food Programme (WFP) and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide.

IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

PURPOSE OF DEPARTMENT ( Support Services):

The Support Services Department of IRUK is responsible for the provision of backend services (namely ICT, HR, accounts, facilities management, supporter relations and procurement) to the SBU so it can deliver its strategy successfully. It is also responsible for continuous monitoring IRUK’s performance and developing systems, policies and procedures to ensure it maintains a high level of operational efficiency.

Job PURPOSE:

This is a vital supporter-facing role, providing an excellent level of service to Islamic Relief’s supporters in line with the standards set out in Supporter relations framework. The job holder will provide support to the orphan’s officer and will play a key role in ensuring all communications with supporters are of the highest possible standard. They will also need to ensure that all enquiries are handled efficiency and promptly whilst maintaining accurate financial reports and supporter records on the database. This involves handling both general and orphans related enquiries and the administration of UK orphans one to one sponsorship program.

KEY WORKING RELATIONSHIPS

• Regular liaison with orphans Team Leader and SRU colleagues to ensure that the duties of the units are fulfilled effectively.
• Working closely with the orphans and Child Welfare Dept. at Islamic Relief Worldwide and child welfare Officers in the field offices to ensure support of OCW program
• Regular liaison with Islamic Relief Depts. to ensure One to One Orphans Sponsorship program is being promoted to agreed standards
• Communicate effectively with supporters on Orphans related work.

SCOPE AND AUTHORITY

Scope of the Role:

• Reporting to the Orphans Team Leader, the Orphans assistant will strengthen the organisation’s position, performance and standing through.
• Responsible for the administration of the Orphans One to One sponsorship in UK Office.
• Ensuring timely collection of orphan sponsorship donations from all income streams including missed and stopped orphan’s payment
• Responsible for processing all orphans related responses and enquiries efficiently ensuring high supporter satisfaction and proactively identify opportunities to increase supporter value and reduce sponsorship attrition.
• With the Orphans officer, review and further develop the administration systems that will enhance the One to One Sponsorship program and device mechanism for supporter retention and loyalty

Responsibility for resources:

The post holder will be:

• Responsible for ensuring that income data on Raisers Edge and is accurate, updated and accessible
• Ensuring that records are kept accordance with legal/ statutory guidelines for financial audit requirements
• Maintain email, paper and electronic filing systems relating to all donation related work including current and archived information 

KEY ACCOUNTABILITIES

• The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff:

  Key Accountability: One to One Orphan Sponsorship Administration

• Edit and authorise orphans biodatas and progress reports according to Orphans & child
• Fulfilment of biodatas and progress reports to the agreed format and set time
• Administer new sponsorship via all income streams
• Administer orphans cancellations by supporters and field offices
• Maintain email, paper and electronic filing systems relating to all orphans & child welfare work including current and archived information.
• Verify sponsorship payments are up to date and take appropriate action
• Generate monthly regular giving and annual orphan’s sponsorship payment notifications.
• Administer Sponsorship terminations and liaise with donors and offer alternative sponsorship options
• Administer Orphans Renewals, terminations and allocations across all income streams.
• Ensure that progress reports are checked and sent to donors in a timely manner
• Log and Liaise with OCW at IRW to raise concerns or report any issues
• Monitoring of sponsorship payments across all income streams.

      Key Accountability: Supporter Relations

•  Handle all orphans related enquiries by telephone, letter and Orphans UK email and bring to conclusion. Maintain the orphans’ enquiry inbox effectively and in a timely manner.
•  Ensure that enquiries are handled within agreed standards. Entering support details and particulars of enquiries onto the Raisers Edge, responding to these enquiries verbally and/or by using standard or drafting tailored written responses, dispatching leaflets and information packs.
•  Address donor concerns and complaints effectively and escalate to orphans Team Leader as required
• Liaise with donors with regards to resolving any payment issues
• Respond to and resolve supporter complaints, identifying and applying improvements to avoid repeating issues causing complaints, where possible.

   Key Accountability: Database Administration and Quality Assurance

• Ensure records on Raisers Edge database are accurate and up-to-date
• Access and update Al Yateem as necessary
• Ensure information and accuracy across Raise Edge and Al Yateem
• Ensuring that all information related to donors are organised and accessible
• Assess service outputs proactively and systematically to assure high quality delivery, ensuring appropriate action is taken to correct and avoid errors
• Ensure processes and procedures are in place, documented and maintained
• Ensure all templates are reviewed and kept up to date regularly.                                                                    Key  Accountability General
• Effectively deal with complaints, ensure learning from complaints is taken on board, implement and develop processes for monitoring and report against IR’s centralised complaints procedure
• Work flexibly according to the demands of the organisation and carry out any duties with the competence of the post holder, assigned by Supporter Relations Manager including managing and taking part in live appeals when required
• Support the call centre by assisting in taking call centre donations in busy periods when call volumes are high
• Participate in meetings and working groups when requested by line manager and to ensure that decisions from any meetings are followed up.
• Contribute to the effective and efficient running of Islamic Relief as appropriate participate, as appropriate, in staff forums and Meetings
• Adheres to Islamic Relief’s Policies and Procedures
• Represent Islamic Relief to the wider community as appropriate to role and authority
• Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and policies. Ensure professionalism and credibility at all times.
• Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role
• To upkeep the reputation and values of Islamic relief at all times.

PERSON SPECIFICATION

It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to IRW’s vision and mission. To be eligible for appointment, we require candidates to meet all the essential criteria. Please consider this in your application.

Skills and knowledge

Essential:

• Experience of working in customer service environment
• Excellent verbal and written communication skills
• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word, Excel and Power Point.
• Ability to work unsupervised and a part of team
• Ability to work in a methodical manner with attention to detail
• Ability to plan, prioritise and deliver on tight timescales and work under pressure
• Ability to input data accurately and efficiently
• Willingness to work longer hours, including weekends during peak campaigns
• Strong empathy for the aims and work of Islamic Relief.

Fundraising Assistant

6 Month Fixed Term Contract
£20,000 - 23,000pa

London

As part of the Community Fundraising Team, the Fundraising Assistant will provide essential support to ensure the team is well supported and the Sport Relief campaign is delivered successfully.

Key Accountabilities / Objectives

· Support the Community Fundraising Associate with multiple fundraising stewardship campaigns across the Community & Schools teams

· Work closely with the Workplace Fundraising Manager to cultivate ‘High Value’ community accounts through support with idea generation, effective stewardship, caseload management and facilitating fundraising donations

· Deliver proactive outbound communications with fundraisers in the public, as well as schools, face to face, on the phone, over e-mail, by post and confidently using our database

· Support the Community Fundraising Team to identify interesting and engaging fundraisers and stories for potential media and promotional use, and gather and store the appropriate permissions

· Undertake any appropriate work as delegated by the Community Fundraising Associate, and assist the wider team with administrative support as required

· Coordinate any School and Community Fundraising Team meetings, events and internal communications

Essential Education and Skills

· Experience of working as an administrator or assistant desired

· Experience of using MS Windows (Excel and PowerPoint) and databases

· Effective Communications, written and oral, with experience of communicating with the public in a professional setting desirable

· Strong interpersonal skills and customer care orientation

· Strong attention to detail and time management skills

To apply please visit our website via the link and apply online.

Role closes - 12:00pm, 6th Nov 2019 GMT (Europe/London)

Are you passionate about dogs and cats? Our people and animals make Battersea a great place to work. Your expertise will help increase our impact for dogs and cats everywhere.

We are looking for a Customer Service Assistant to provide efficient, prompt and friendly customer service (via face-to-face, phone and in writing) and act as a first point of contact for all visitors. 

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 150 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year

• Generous pension contributions – up to 10% employer contribution

• Free healthcare cash plan, where you can claim for a range of treatment including dental (£120), optical (£120), physiotherapy, chiropody and acupuncture (£300) every year

• Annual interest-free season ticket loans

• Discounted gym memberships and cycle to work schemes

• Life insurance

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

For full details, including our job applicant privacy notice, please download our recruitment pack. You can apply by visiting our website. All applications must be submitted before the closing date advertised.

Permanent - Full time - 37 hours per week

Based at Epworth House, Derby - Commutable from Nottingham, Burton-Upon-Trent and Loughborough.

Are you a reliable, organised and experienced administrator with excellent communication skills, strong attention to detail and a passion for supporting people in later life and those that want to help them?

This is an exciting opportunity to join the Fundraising team at MHA in a vital role building and maintaining relationships with supporters from across the country. 

Your role will be pivotal in helping MHA raise funds for its vital work. Using your excellent customer services skills, as well as your administrative and database knowledge, you will ensure all supporter relations are managed efficiently and effectively and every fundraising opportunity is explored and developed with the wider fundraising team.

As a charity that cares for older people, you should be passionate about reducing loneliness and isolation and determined to make a difference for the 17,000 individuals we support across the country.

Based in our head office in Derby you will be an integral part of the team, working with colleagues across fundraising and the wider directorate.

This is a fantastic opportunity for someone wanting to move in to the Third Sector and develop their career in fundraising.

In return for your commitment MHA offer 28 days holiday (inc bank holidays) Pension, Life Assurance and a staff discount and voucher scheme.

Closing date: Sunday 3rd November 2019

Membership Services and Data Assistant (Maternity Cover)

Salary: £19,147  London weighting: £3,737

Hours: 36 hours/week

We are looking for an enthusiastic and committed person to join our Membership Services and Data Team. Your role will be to help manage our members’ information on our database, respond to member queries by phone and email, and to help our members make the most of their membership. The role requires experience of using databases to keep up to date and accurate information, attention to detail and excellent customer service skills.

The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community. We particularly welcome applications from individuals with experience of foster care either through being fostered or from a family who fosters/ed.

Interview date: Tuesday, 12 November, 2019

The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

Position Summary:

The CLWC Administrative Assistant works with the CLWC Executive Administrator under the direction of the Training and Church Ministry Director and handles duties relating to the Christian Life and Witness Course training programme.  This includes overseeing the Counsellor Application process in preparation for the Graham Tour in 2020.  The CLWC Administrative Assistant serves to provide administrative support; must be highly organised; with excellent communication skills and be a good team player. The ability to multi-task, while maintaining complex schedules and meeting deadlines is essential in this position. Other skills required for this role include, being resourceful, good problem-solving skills and the ability to implement administrative processes with a willingness to learn and carry out instructions and complete all tasks to a high standard.

Responsibilities and Duties:

• Demonstrates Christian values and behaviour that is reflective of the standards, policies and the Statement of Faith established for an employee of BGEA.
• Demonstrates a commitment to the values, vision and mission of the organisation.
• Communicates effectively with team members and when dealing with people externally.
• Plan and implement administrative processes as directed, for the training department.
• Maintains accuracy and follows procedures when performing functions.
• Maintains the protection and confidentiality of records database information.
• Manages workflow, ensuring that deadlines are met and work is completed correctly based on requirements and personal skills, and as assigned by the Executive Administrator in ONE OR MORE of the following areas:

• Manage administrative processes for the Training Programme
• Co-ordinate and assist training peers on the Training Programme
• Assist in organising training events for CLWC trainers including location, catering, travel arrangements, hotels, transportation, etc.
• Assist with CLWC registrations and course attendance.
•  Ensure that all administrative processes are in place for CLWC and that they are being followed – including (co-labour) and post event administrative tasks.
• Initiate and monitor communication related to CLWC with Christian churches, denominations, and leaders.
• Respond to enquiries and requests for information about the CLWC.
• Assist with opening marketing pathways to present the Training Programme through existing BGEA pathways and new pathways.
• Organise logistics for travel and meetings.
• Assist with general administrative tasks as needed.

Competencies required:

• Servant Leader: Upholds Christian values with the ability to lead by example and have a heart for service.
• Communication: Strong communications skills; ability to express oneself professionally, both written and verbally when interacting with people internally and externally.
• Teamwork: Ability to work well within a team and individually.
• Proactive: Proactive in implementing administrative processes and assess practices to improve efficiencies.
• Problem Solving: Ability to assess problems and seek to implement solutions.
• Flexibility: Ability to adapt quickly to fit with changing conditions, tasks, responsibilities, or people.
• Thorough: Have good attention to detail, with emphasis on communication, time management and accurate record-keeping.
• Multi-task: Ability to multi-task, be well-organized and work well under pressure.

Education and Experience:

• Diploma in related discipline or equivalent work experience.
• Good competence in speaking and writing English
• Experience in working with a variety of church denominations desirable, but not essential.
• Proficiency in MS Office suite, particularly Word but also basic abilities with Excel and limited PowerPoint competence.

This role is part time, 3 days per week with the potential to move to a full time position depending on work load.

There is a requirement for the job holder to have a personal commitment to the Christian faith as functions within this role will require knowledge and personal experience of the Christian faith.

Do you want to work somewhere that no two days are the same,

where you make a difference to people`s lives?
...And one that values yours?

Yes? Work for us - The WEA. Create real change, and be a part of something bigger.

We are looking for highly motivated and enthusiastic individuals to join our Finance Team in the role of Assistant Finance Business Partner reporting to the Finance Support Manager

Key areas of responsibility:

The successful applicant will provide support to their Finance Business Partner in the financial management of their Business Areas.
This will include assisting with the monthly management accounts, maintaining accuracy of the ledgers, budget setting and closedown.
You will also be responsible for reconciliation, maintenance and submission of grant claims. 

About you:

Do you have significant experience of working in a similar role?
Are you able to work accurately and keep to deadlines?
Do you have good quality IT skills particularly Excel (computer database packages, Microsoft packages Outlook, Word & Excel)?
Are you educated to NVQ level 3 qualifications or can demonstrate equivalent experience?
Do you have excellent customer service skills?