Deputy care home manager jobs

Deputy Service Manager

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Job Title: Deputy Service Manager

Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.

About the Role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.

Key Responsibilities Include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About You

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We're looking for a passionate, organised and resilient Deputy Manager to join our Learning Disabilities Social Care Service in Hertfordshire.

£36,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This job description outlines the key responsibilities and expectations of the role. It is subject to change and may be amended as business needs evolve.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework
* 2 years of experience with profound autism or complex learning disability
Desirable
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Deputy Children's Home Registered Manager

Location:  Banstead, Sutton, United Kingdom

Contract type: Full time – permanent

Hours: 40 hours, Monday-Friday 9-5 (with flexibility as needed)

Salary: £39,000 - GBP 43,000 - yearly

Company Description

Lighthouse Pedagogy Trust is a charity creating children’s homes where children can thrive. We believe every child deserves the chance to achieve great things and lead fulfilling lives.

Our first home opened in Sutton in February 2022, supporting up to six children aged 11–18 with emotional and behavioural needs. We are currently renovating a second property in Banstead (SM7), a 5-bed children’s home due to open in autumn 2026. Our first children's home is an award-winning building that has set a new standard for UK children's homes.

We are part of the Catch 22 family, who’s work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

What this role offers:

• Opportunity to set up a new home, recruit your team and shape it from the very beginning.
• Backing from an experienced and supportive leadership team and RI
• Starting holiday allowance of 28 days (inclusive of bank holidays), increasing to 38 days at 2 years and 41 days at 5 years
• 4% employer pension contributions and life insurance
• Enhanced maternity, paternity, and adoption pay
• Employee assistance programme, discounted shopping, cycle-to-work scheme and lots more benefits

Why work for LPT?

• We have an annual staff retention rate of 94%. This is significantly above the sector average, reflecting our commitment to employee wellbeing, development and job satisfaction.
• LPT is a charity, so any surplus revenue generated is reinvested into improving experiences and outcomes for children in care
• Our first children’s home has been running for 4 years, and consistently achieving Good Ofsted grading
• We are a values-driven organisation grounded in Social Pedagogy, prioritising relationships, empowerment, and wellbeing
• LPT has partnered with Kingston University to develop a Level 6 Diploma in Residential care, and offers fully funded places on the course for our team 
• We have won several awards for the therapeutically informed and high-quality design of our home, including the Innovation in Care Award at the National Children’s Homes Awards and the Stephen Lawrence Prize

Job Description

As the Deputy Manager of our 6-bed home, you will:

• Be part of creating a home where children feel safe, valued and able to thrive, building real, meaningful relationships that make a lasting difference.
• Support young people to explore who they are, discover what they want from life, and take steps towards their goals and ambitions.
• Play a key role in leading and shaping a dedicated team, helping to create a warm, reflective culture where everyone can grow and do their best work.
• Build your leadership confidence by working closely with the Registered Manager and stepping up to lead when needed, including during key visits and inspections.
• Develop your skills in coaching and mentoring, supporting colleagues through supervision, reflection and ongoing learning opportunities.
• Work in a genuinely collaborative way with families, schools and partner agencies, creating joined-up, holistic support around each child.
• Contribute to something bigger by helping us grow and develop our innovative approach, influencing practice beyond our home and into the wider sector.
• Grow your career with us. With plans to open more homes, there are real opportunities to progress into Registered Manager roles and take on leadership of your own home over time.

Qualifications

The ideal candidate will be:

• Experienced in managing and supervising staff in a children’s home (deputy/senior level experience).
• Experienced working with teenagers with emotional, social and behavioural difficulties
• A reflective leader who can contribute to a positive, relationship-focused culture
• Warm, consistent and able to build trust with children, families and colleagues
• Resilient, adaptable and committed to continuous learning and improvement
• A strong advocate for children’s safety, wellbeing and voice
• Eager to grow and progress into a Registered Manager role as we expand
• Hold the Level 3 Diploma or equivalent and be willing to work towards the Level 5 Diploma in Leadership and Management

Safer Recruitment 

At Lighthouse Pedagogy Trust, we safeguard all children and young people in our care. As part of our recruitment process, we conduct rigorous checks and vetting of all applicants, in line with legal and regulatory requirements and best practices. Everyone who works in our homes will be responsible for safeguarding young people and putting their safety and wellbeing first.

This role is subject to an Enhanced Disclosure and Barring Service (police records) check, including overseas police checks where necessary. Please note that this post is exempt from the limitations of the Rehabilitation of Offenders Act, and as such, all previous cautions and convictions will need to be disclosed as part of any application.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to apply.

Salary: up to £51,250 per annum depending on experience and qualifications

40 hours per week including evenings, weekends and bank holidays

Contract: Permanent 

Location: East Croydon (Sanderstead Station) 

We have a fantastic opportunity to join St Christopher's fellowship as a Deputy Manager for our new specialist Children’s home in Croydon. You will work alongside the Registered Manager to lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Team Leaders, experienced Residential Practitioners, as well as our Wrap Around and Education Teams.

Please visit our website to watch our short video to gain an insight into our working life here at St Christopher’s

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK .  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities. 

About the Role

As Deputy Manager, you will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by a Registered Manager, Deputy Manager, Team Leaders, and the team of residential staff.

Key aspect of the role:

• To assist the manager in safeguarding and ensuring every child and young person receives high quality care as measured by Ofsted in the social care common inspection framework.
• To assist the manager in the management of the home, including the staff, external relationships, the budget, the resources and fabric of the building.

St Christopher’s Academy

Our 'St Christopher’s Academy' ensures our staff is continually developing. We will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

The successful candidate will have:

• A degree in a relevant discipline (e.g. Psychology, Social Work, Mental Health Nursing, Youth Work etc)
• A willingness to undertake a Level 5 Diploma in Leadership and Management for Residential Childcare, if possessing only a Level 3 qualification relevant to the role
• At least 2 years’ experience in residential children’s homes
• At least 1 years’ experience of staff supervision and management responsibility.
• Ability to develop appropriate one-to-one relationships with young people and employ mentoring skills that empower young people to achieve their goals.
• Numeracy skills to manage budgets efficiently and contribute to the budgetary process.
• An understanding of the regulatory framework relevant to the provision of residential services for children and young people.
• Awareness of issues facing young people such as bullying, gangs and exploitation and how these impact on behaviour.
• An understanding of trauma informed practice
• Ability to work shifts including weekends and bank holidays and undertake sleep-ins.
• Ability and willingness to be part of an on call rota overseeing multiple Homes. 

In return we offer:

• Starting salary up to £51,250 per annum depending on experience and qualifications
• Opportunities to develop your career and become a Registered Manager.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process:

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website. CV’s will not be accepted.

For more information or assistance during the application process, please contact us via our website.

Please note:

• This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
• It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
• All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

Drive quality, lead change and make a lasting difference! 

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

Our Regulated Activities and Contract Scope

The Care Services Manager will have responsibility across our regulated and associated services, which currently include:

•  Domiciliary care (personal care in people's homes)

  •  Short Breaks and Emergency Respite (including sleep-in provision)

  •  Dementia Wraparound Support

  •  Day Break Day Services (currently unregulated)

We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.

The Role

The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.

Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.

This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.

The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.

What We Offer

• Competitive salary

• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays),             plus your 'birtholiday'

• Pension contribution scheme

• Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

• Ongoing training and development opportunities

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

Key Responsibilities

1. Leading and Managing the Service

• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.

• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.

• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.

• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.

• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.

• Manage performance and conduct fairly and consistently, with appropriate HR support.

2. Quality, Compliance and Safeguarding

• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.

• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.

• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.

• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.

• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.

• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.

• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.

3. Care Planning and Service User Relationships

• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.

• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.

• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.

• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.

4. Safe Recruitment, Staffing and Workforce

• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.

• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.

• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.

• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.

• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.

• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.

• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.

• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.

5. Working with Senior Leadership

• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.

• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.

• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.

• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.

PERSON SPECIFICATION

Qualifications

· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic            completion plan.

· Enhanced DBS with adults' barred list or willingness to apply immediately.

· Full UK driving licence and access to own vehicle.

Knowledge

· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality                      statements are assessed against, and what continuous inspection readiness means in practice.

· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.

· Knowledge of safeguarding adults' legislation and local procedures.

· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care

· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call                            arrangements.

· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of            changes to service scope or volume.

Experience

· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated                      domiciliary or community care service.

· Experience of being hands-on in a care management role, understanding when direct operational involvement is                  needed.

· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning            from them.

· Experience of directly supervising and developing a care team including coordinators, senior carers, and care                        support workers.

· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and                complaint handling.

· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.

· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each                  commissioner or funder’s specific requirements.

Skills & Abilities

· Able to assess service performance, recognise what is working well, identify challenges and confidently                                  communicate these in a clear and constructive way.

· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the                  service develops.

· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of                      audiences (CQC, commissioners and families).

· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care                      workers, service users, families, CQC inspectors and senior colleagues.

· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours                  situations.

· Competent in care management systems — including rostering, ECM, and digital care planning.

Personal Qualities

· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what                  needs to change.

· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex              situations or organisational difficulties.

· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we                    support.

· Accountable and takes ownership of outcomes.

· Adaptable and confident working at different levels, recognising when to move between strategic thinking to                          operational problem-solving.

· Collaborative and approachable, with the ability to build positive working relationships and work effectively with                      people at all levels of the organisation.

· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from                    experience.

Do you want to make a positive difference to the lives of others? 

Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 65 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults. 

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working, and our team can benefit from other perks, including the Blue Light Card. Please note that this is predominantly an office-based and community role, but there may be the possibility of home working, subject to the needs of the project. 

We are seeking two Deputy Managers to support adults with moderate learning disabilities and autistic adults to live independently. One post will lead the Shared Houses team, and the other will lead the Outreach team. 

  The role will suit you if you:  

• have two years’ experience of working with adults with a learning disability and autistic people in a community setting  

• have the passion to enable people with a learning disability and autistic people to participate fully in decisions that affect their lives  

• understand the issues faced by people with a learning disability and autistic people living independently and have the skills to meet their practical, social and emotional needs  

• have a good working knowledge of safeguarding issues  

• have experience of managing and supervising staff  

• have excellent communication and IT skills  

• are working towards (or would like to work towards) a management diploma/NVQ Level 5 

Please read the Person Specification and Job Descriptions for more details, and if you have any questions, please get in touch.

Children's Home Registered Manager

Location:  Banstead, Sutton, United Kingdom

Contract type: Full time – permanent

Hours: 40 hours, Monday-Friday 9-5 (with flexibility as needed)

Salary: £55,000 - GBP 60,000 - yearly

Company Description

Lighthouse Pedagogy Trust is a charity creating children’s homes where children can thrive. We believe every child deserves the chance to achieve great things and lead fulfilling lives.

Our first home opened in Sutton in February 2022, supporting up to six children aged 11–18 with emotional and behavioural needs. We are currently renovating a second property in Banstead (SM7), a 5-bed children’s home due to open in autumn 2026. Our first children's home is an award-winning building that has set a new standard for UK children's homes.

We are part of the Catch 22 family, who’s work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

What this role offers:

• Opportunity to set up a new home, recruit your team and shape it from the very beginning.
• Backing from an experienced and supportive leadership team and RI
• Starting holiday allowance of 36 days (inclusive of bank holidays),increasing to 38 days at 2 years and 41 days at 5 years
• 4% employer pension contributions and life insurance
• Enhanced maternity, paternity, and adoption pay
• Employee assistance programme, discounted shopping, cycle-to-work scheme and lots more benefits

Why work for LPT?

• We have an annual staff retention rate of 94%. This is significantly above the sector average, reflecting our commitment to employee wellbeing, development and job satisfaction.
• LPT is a charity, so any surplus revenue generated is reinvested into improving experiences and outcomes for children in care
• Our first children’s home has been running for 4 years, and consistently achieving Good Ofsted grading
• We are a values-driven organisation grounded in Social Pedagogy, prioritising relationships, empowerment, and wellbeing
• LPT has partnered with Kingston University to develop a Level 6 Diploma in Residential care, and offers fully funded places on the course for our team 
• We have won several awards for the therapeutically informed and high-quality design of our home, including the Innovation in Care Award at the National Children’s Homes Awards and the Stephen Lawrence Prize

Job Description

As the Registered Manager of our new 5-bed home, you’ll have the unique opportunity to shape it from the very beginning. Opening in Autumn 2026, the home will provide a safe, nurturing environment for children with emotional and behavioural difficulties, helping them thrive.

• Open and lead a brand-new home from the start – Be the driving force behind our new 5-bed home, benefitting from LPT’s established systems and processes while having the freedom to innovate and give your home its own identity.
• Create a nurturing and safe home for children with emotional and behavioural difficulties, helping them thrive.
• Lead with purpose – Recruit, inspire, develop and lead a passionate team, setting high standards and ensuring every child receives exceptional care.
• Champion a holistic approach – Our approach is grounded in evidence and underpinned by Social Pedagogy, a holistic, strengths-based model that prioritises relationships, empowerment, learning, and wellbeing. While you don’t need to be an expert in Social Pedagogy, you must be open to learning and leading with this ethos.
• Drive service development – Trial new ways of working, collaborate with partner agencies, and influence best practice across the residential childcare sector.
• Enjoy strong support – Access guidance from an experienced Quality Assurance Manager, a nearby leadership team, and a deeply committed Responsible Individual.
• Be part of something bigger – Your leadership will be pivotal in shaping best practice, not just within our home, but across the wider sector, helping influence improvements in children’s social care.

Qualifications

The ideal candidate will be:

• Experienced working in a children's residential setting as a Registered Manager, or as a Deputy Manager looking to progress into a Registered Manager role.
• A resilient, hands-on leader with a clear vision for delivering exceptional, relationship-centred care and creating an inclusive, ambitious culture.
• Strong decision-making and risk management skills, with the ability to navigate residential care confidently and drive high-quality performance.
• A passionate advocate for children, experienced in supporting diverse social, emotional, and behavioural needs, and committed to building empowering relationships.
• Knowledgeable in Ofsted regulations, safeguarding, and children’s residential care standards.
• Hold a Level 3 Diploma in Residential Childcare (or equivalent) and either have, or be working towards/committed to achieving the Level 5 Leadership and Management qualification (or equivalent)

Safer Recruitment 

At Lighthouse Pedagogy Trust, we safeguard all children and young people in our care. As part of our recruitment process, we conduct rigorous checks and vetting of all applicants, in line with legal and regulatory requirements and best practices. Everyone who works in our homes will be responsible for safeguarding young people and putting their safety and wellbeing first.

This role is subject to an Enhanced Disclosure and Barring Service (police records) check, including overseas police checks where necessary. 

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to apply.

Job Title: Individual Giving Manager 

Responsible to: Senior Fundraising Manager

Location: Hybrid working pattern, a minimum of 2 days in the London office and 3 days from home 
 

Hours of work: Full time - 35 hours per week

The package also includes 

• 8% employer contribution to a pension 

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week 

• Season Ticket Loan 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

The Job 

USPG are looking for an experienced fundraising and marketing professional to take ownership of our individual giving strategy and deliver it to achieve our objectives. The Individual Giving Manager will develop, market and evaluate fundraising appeals, products and campaigns to individual supporters and churches in order to grow our supporter base and voluntary income. Focusing on recruiting, retaining and developing relationships with all donors using direct mail, email and digital engagement, the Individual Giving Manager will develop an engaging stewardship journey for our supporters.

You  

You are a confident, creative and talented fundraiser with experience of delivering successful marketing or fundraising campaigns and appeals. The ideal candidate will have experience in fundraising and project management. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will have a passion for delivering an excellent supporter experience, enjoy working in close collaboration with colleagues and managing a varied workload to tight deadlines.  

Application

Please fill out the job application pack attached to this posting. Interviews will be held in London on the 5th of August.

Deputy Programme Manager (ACP 360, MAEP, CAPSS) - Maternity Cover
£35,791 - £39,651 pa, plus excellent benefits
London (including flexible working)
Full-time, 35 hours per week
Fixed-Term Maternity Cover until 28 September 2027

This is an exciting opportunity that will require the post-holder to work across multiple projects based within the College Centre for Quality Improvement at RCPsych, primarily:

· Multi-source assessment for Consultant Psychiatrists (ACP 360)

· Multi-source Assessment of Expert Practice (MAEP)

· Child and Adolescent Psychiatry Surveillance System (CAPSS)

ACP 360 and MAEP provide online multi-source feedback systems for psychiatrists, supporting their appraisal and revalidation as doctors. CAPSS facilitates epidemiological research into rare mental health disorders and clinical events amongst children and adolescents.

The role will also involve support to the Invited Review Service (IRS), which provides independent reviews commissioned by mental health services in response to concerns over the quality of care, management and governance.

The successful candidate will have an interest in multi-source feedback, quality improvement in patient care and mental health research. They will have experience of project management, an exceptional eye for detail and have excellent organisational, writing and communication skills.

Responsibilities include supervising the Project Administrator, overseeing project plans, managing, developing and testing online systems, data management, event planning, website management and support to the CAPSS Executive Committee and other advisory and review groups.

The successful candidate will be required to undertake a Disclosure Barring Service check.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists (RCPsych) is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 21,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is an award winning, values-based organisation

Closing date: 30 July 2026.

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation. Everything we do is geared to supporting the renowned Christie hospital ensuring cancer patients receive the highest level of treatment and care and have access to world leading research and technology. We provide funding over and above what the NHS provides.

We are currently entering a particularly exciting period of growth and expansion as we fundraise for a number of major projects. We are looking for a dynamic, enthusiastic and proactive individual to play a key role in shaping and enhancing the experience of our supporters. Working closely with the Deputy Chief Executive and colleagues across the Charity, you will lead the development of a supporter-centred approach, ensuring supporter insight, feedback and needs are at the heart of planning, communications and engagement activity.

This is an exciting opportunity for someone who is passionate about understanding audiences and driving continuous improvement. As the Charity’s champion for supporter experience, you will use insight and feedback to shape campaigns, strengthen supporter journeys and build lasting relationships. By bringing the voice of the supporter into decision making and fostering collaboration across teams, you will help deliver meaningful experiences that inspire long-term engagement and maximise support for the Charity’s mission.

The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive the very best care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres, to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.

If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the North-West, then this could be the role for you. We will be reviewing applications and arranging interviews on a rolling basis, so early submission is encouraged. Interviews will be held on Monday 10th August 2026.

Help shape the future of dance.

Some fundraising roles support great organisations. This one helps shape an art form.

Sadler's Wells is one of the world's leading dance organisations; commissioning, producing and presenting more dance than anywhere else. From contemporary to hip hop, ballet to Bollywood, their work reaches millions of people across the UK and internationally while creating opportunities for artists and communities to thrive.

As they continue an exciting new chapter following the opening of Sadler's Wells East, they're looking for an exceptional fundraising leader to join them as Deputy Director of Philanthropy.

This newly created role offers a rare opportunity to build transformational relationships with philanthropists who believe in the power of dance to inspire, connect and create lasting change.

The opportunity

Working closely with the Director of Development, you'll lead the Major Gifts team, driving strategy and personally securing significant support from high-net-worth individuals. You'll develop and grow a portfolio of major, principal and transformational donors, creating compelling opportunities for investment that enable artists to take creative risks, new work to be commissioned and audiences around the world to experience extraordinary dance.

Alongside leading fundraising activity, you'll play a key role in shaping the future direction of philanthropy at Sadler's Wells, collaborating across the organisation, working alongside senior leadership, Trustees and influential supporters whilst helping build an ambitious culture of philanthropy.

We're looking for someone who:

• Has a strong track record of securing six and seven-figure gifts from individual philanthropists.
• Builds authentic, long-term relationships with high-level donors and stakeholders.
• Is a strategic fundraising leader who enjoys balancing big-picture thinking with hands-on fundraising.
• Can inspire, develop and lead high-performing teams.
• Has experience working within arts, culture or similarly complex relationship-led fundraising environments.
• Is excited by the opportunity to help shape the future of one of the world's most influential cultural organisations.

Experience of international philanthropy, US fundraising or legacy giving would be welcomed but isn't essential.

Why Sadler's Wells?

This is much more than a fundraising role.

You'll join an organisation driven by creativity, inclusion, collaboration and innovation, where philanthropy directly enables artists to create bold new work and ensures dance remains accessible to audiences and communities.

Alongside a salary of £55,000 - £65,000, you'll benefit from:

• Hybrid and flexible working.
• 25 days annual leave plus additional service leave.
• Pension scheme.
• Employee Assistance Programme.
• Learning and development opportunities.
• Interest-free season ticket loan and Cycle to Work scheme.
• Staff ticket opportunities and café discounts.
• A genuinely inclusive workplace committed to equity, diversity, inclusion and belonging.

Application

Sadler's Wells welcomes applications from people of all backgrounds and particularly encourages applications from individuals whose experiences and perspectives will strengthen the diversity of the organisation.

At Valued Recruitment, we're proud to be partnering exclusively with Sadler's Wells on this appointment. We believe recruitment should be inclusive, transparent and human. If you'd benefit from any adjustments throughout the recruitment process, we'd love to hear from you.

Closing date: Sunday 2nd August
1st Stage Interviews (virtual): 10th and 11th August  
2nd Stage Interviews (in person): 18th & 20th August

We're looking for someone who can turn plans into reality; mobilising new services, embedding change, improving performance and helping operational teams overcome barriers to delivery.

Working across a diverse portfolio of clinical and non-clinical services, you'll play a pivotal role in ensuring new and existing services operate effectively, achieve their objectives and continue to grow. You'll work closely with operational, clinical and senior stakeholders to implement change, drive service improvement and support the successful delivery of care for patients and families across the South-West.

If you're someone who enjoys solving complex problems, improving services and seeing projects through from idea to implementation, we'd love to hear from you.

Hours: 37.5 hours per week

Contract: Full-time Permanent

Salary: £49,382 - £56,515 per annum (pro rata), plus a full range of Marie Curie benefits.

Location: Home-based, with regular travel to Tiverton and services across the South-West.

As Deputy Head of Operations, you will help turn agreed priorities into delivered work.

The work is not finished when a service launches. It is finished when the service is working, stable, understood and delivering what it was set up to deliver. You will help turn agreed priorities into delivered work.

That means building clear plans, keeping actions moving, resolving practical barriers, coordinating across teams, using data well, and staying with implementation after go-live.

This role does not carry a large line management portfolio. That is deliberate. Its value is in delivery, follow-through and operational grip. You'll work across multiple services and stakeholders to identify challenges, implement solutions and ensure services are delivering high-quality outcomes for patients and families.

You'll be someone who:

• Takes ownership and follows through on commitments.
• Enjoys solving problems and removing barriers to progress.
• Can balance multiple priorities and remain focused on delivery.
• Uses data and insight to drive decision-making.
• Builds strong relationships with a wide range of stakeholders.
• Thrives in environments where priorities evolve and change.

What success looks like:

In this role, success will mean that work moves more clearly and more quickly. New services are mobilised with better grip. Existing services have stronger follow-through on performance and improvement. Operational problems are identified earlier and resolved more practically. Senior leaders have better visibility without needing to chase every detail. Teams experience the role as helpful because barriers are removed, decisions are followed through, and work does not keep returning to the same conversations.

Key responsibilities include:

• Supporting the mobilisation and implementation of new services and service developments.
• Driving operational improvement and service redesign initiatives.
• Monitoring performance data and identifying opportunities for improvement.
• Working with operational and clinical colleagues to resolve complex challenges.
• Developing effective processes, systems and ways of working that support sustainable service delivery.
• Supporting services to achieve quality, operational and performance objectives.
• Building strong relationships with internal and external stakeholders to ensure successful delivery of operational priorities.
• Using insight and data to support decision-making and service planning.

37.5 hours per week

We are recruiting for an Assistant Programme Manager - A Fairer Start

About Nesta

We are Nesta, the UK’s innovation agency for social good. We design, test and scale solutions to society’s biggest problems. Our three missions are to give every child a fair start, help people live healthy lives, and create a sustainable future where the economy works for both people and the planet.

For over 20 years, we have worked to support, encourage and inspire innovation. We work in three roles: as an innovation partner working with frontline organisations to design and test new solutions, as a venture builder supporting new and early stage businesses, and as a system shaper creating the conditions for innovation.

Harnessing the rigour of science and the creativity of design, we work relentlessly to change millions of lives for the better. 

About the Mission

In our A Fairer Start mission, we want every child to have the fairest possible start in life, so they can thrive and realise their potential.

Children born into disadvantage are far more likely to experience poor health, lower earnings, shorter life expectancy and lower levels of happiness than their peers. Closing the gap through targeted support at crucial moments of development is not just good policy, it is good economics: such interventions and system shifts are easily paid for by the long-term benefits of higher economic productivity and lower social costs.

The AFS mission works to develop innovative, scalable solutions to the factors that prevent children from disadvantaged backgrounds from thriving. We work on a range of projects, from applied innovation through to policy design, across the domains of parenting support, early childhood education and care, family income, integrated family support and funding.

The Role

This role supports the work of Nesta’s A Fairer Start mission. You will work closely with the Programme Manager, as well as the Mission Director, Deputy Directors and Project Leads to support the day to day running of the Mission and its projects, and to help the team function effectively.

Alongside your core duties, you will have the opportunity to support the mission more

broadly, either through supporting overall delivery of projects, and/or through working as a mission representative for critical organisational priorities such as Nesta’s commitment to Equity, Diversity and Inclusion.

This role is also a part of Nesta’s community of Programme and Project Managers who work together to design and manage Nesta's processes and ways of working around how we plan, deliver and manage our programmes and projects.

Your responsibilities will include:

• Working with the Programme Manager to oversee and track project delivery and key milestones, both narrative and financial, to ensure we are accurately delivering against project schedules
• Supporting the Mission Leadership Team to balance and sequence the Mission’s projects and team’s resources, taking advantage of dependencies where possible, to optimise delivery
• Supporting project leads to accurately plan and implement their projects, for example by helping to create budgets and project plans
• Supporting the Programme Manager to deliver continuous improvement projects within the Programme Management Office and/or Mission team.
• Designing and implementing resources and tools to support project leads and teams to improve the way they work
• Overseeing the team calendar, arranging logistics for meetings events and away days, and coordinating the taking of minutes where required
• Acting as first point of contact for the team for Nesta staff and external stakeholders, responding to inquiries or directing them to the right people
• Collaborating with the operations, financial, legal and communications teams when required and helping to translate their requirements to the other members of the A Fairer Start team.
• Supporting administrative processes within the team where needed and encourage and foster self sufficiency across the team around managing their own individual administrative tasks
• Being an active member of Nesta’s community of programme and project managers, contributing to or owning the development of Nesta’s programme and project management processes and ways of working.

The Person

Essential

• Outstanding administrative, organisational and time management skills, with the ability to manage competing priorities simultaneously
• Proactive problem solver who is willing to work both independently and as part of the team
• Strong attention to detail
• Strong interpersonal skills and the ability to work effectively with a wide range of internal and external stakeholders
• Balancing competing priorities for your time effectively and being responsive to the changing needs of the team
• Excellent written and verbal communication skills.
• Ability to work independently and as a member of a team.
• Good working knowledge of digital tools such as Google Docs, Sheets, Slides, Calendar
• Experience managing or supporting small scale projects or programmes of work
• Experience coordinating the efforts of others to achieve a goal

Desirable

• Experience or training in agile project management
• Experience using specific management software to support coordination of projects and programmes (i.e. Asana, Salesforce, Slack)
• Experience managing or tracking budgets
• Experience working in a relevant sector, such as a charity / not-for-profit, or in a subject area related to Nesta’s missions

What we offer

Salary: Circa £40,000 plus array of benefits, including private medical insurance, health cash plans, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more

Location: This role is based in Blackfriars, Central London, hybrid working arrangement. Nesta’s policy is for staff to spend a minimum of two days a week in the office with the remaining days at your discretion.

Term: Permanent

Hours: This is a full-time role but we offer a range of flexible working arrangements and encourage our people to take advantage of them. Many do.

Reports to: Programme Manager (AFS), Programme Management Office

Making an application

To apply for this role, please submit your application by 3rd August at 8am.

We will aim for interviews to take place on the week commencing 10th August.

At Nesta, we believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results.

We want our workforce to represent the diversity of the people and communities we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

This means that when we are recruiting, we actively seek to reach a diverse pool of candidates. It also means that we are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good balance between work and home life, so we do everything we can to accommodate flexible working, including working from home, compressed or part-time hours, job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Vacancy type: Paid Vacancy

Function: Retail

Location: Field Based

Salary: £28,189 per annum

Contract type: Permanent

Contract hours: Full time

Weekly hours: 37.5 hours per week / (5 days) Monday to Saturday (with an occasional requirement to cover shops on Sundays and Bank Holidays)

Closing Date: 26/07/2026

Ref No: 1093

If you have a passion for retail and would like a rewarding role, helping make a real difference to children and families across Wales, we’d love to hear from you…

We’re excited to introduce a brand-new opportunity to join Tŷ Hafan’s retail team as a Shop Cover Manager. You’ll bring energy, confidence and hands-on leadership - stepping in to support and cover our shops when it matters most. If you love variety, value autonomy and enjoy getting stuck in, this could be a brilliant next step in your retail management career.

About the role:

As Shop Cover Manager, you’ll provide hands-on management cover across our shops when Shop Managers are absent, ensuring each shop continues to operate to a high standard and deliver a welcoming, community‑focused experience.

This is a dynamic, people-centered role where no two days are the same. You’ll play a vital role in:

• Leading and motivating volunteers and paid staff
• Maintaining excellent visual, operational and customer standards
• Driving income to support Tŷ Hafan’s vital work
• Ensuring compliance with policies and procedures

Creating positive, inclusive shop environments.

Where you'll work:

You’ll primarily cover shops across South East Wales, including: Abergavenny, Barry, Caerphilly, Cowbridge, Cwmbran, Newport, Penarth, Talbot Green and Whitchurch.

Working pattern: 

• 37.5 hours per week
• 5 days Monday to Saturday, 9.00am–5.00pm
• Occasional Sunday and Bank Holiday cover
• Travel expenses paid in line with HMRC guidelines

About You: 

• Proven retail management experience (charity or multi-site desirable)
• Strong leadership and people management skills
• Confidence working independently and making decisions
• Excellent organisation and problem-solving skills
• Flexibility to travel and support multiple locations

The benefits of working for Tŷ Hafan include:

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme, technology and mobile phone benefit
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).

About our Retail department:

Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and a team of volunteers. 

About Tŷ Hafan’s ambition:

When a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. 

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. 

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please note that this role is subject to a satisfactory Enhanced DBS (Disclosure and Barring Service) check, receipt of satisfactory references, verification of employment history covering the last three years, and pre-employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Please note: we may close the vacancy earlier should sufficient applications be received. 

Agencies need not apply. 

Closing Date: Sunday 26th July 2026

Interview Dates: 11th August 2026