230 Digital skills officer jobs

About West London Mind

West London Mind is a Local Mind Association. Mind operates a federated structure of Local Mind Associations, which are independent charities with their own funding and services. We share the same values as Mind, and we are regularly reviewed to make sure our charity is maintaining local Mind quality standards, so that we are providing local and effective services which meet the needs of our local community.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.

We listen, support recovery, fight stigma and work with partners to take action.

We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

Role Purpose

The Marketing and Communications Officer will support the delivery of West London Mind’s marketing, communications and brand activity, helping to raise awareness of our services, strengthen our profile across our boroughs, support income generation and ensure clear, consistent and engaging communication with the communities, partners, funders and stakeholders we serve.

The postholder will create high-quality content, maintain digital and print communications, support campaigns and events, and work closely with colleagues across services, fundraising, partnerships and leadership to tell the story of West London Mind’s impact.

Key Responsibilities

Marketing, Communications and Brand

· Support the delivery of marketing and communications plans that advance West London Mind’s strategic priorities, services, fundraising activity and stakeholder engagement.

· Apply the West London Mind brand consistently, ensuring materials are clear, accurate, accessible, inclusive and aligned with Mind brand guidance and organisational values.

· Create compelling written and visual content for a range of audiences, including service users, communities, commissioners, funders, partners, staff and supporters.

· Coordinate the production of marketing materials, newsletters, service leaflets, stakeholder briefings, case studies, impact content and campaign assets.

· Ensure communications are trauma-informed, stigma-reducing and sensitive to the diverse communities West London Mind supports.

Digital Communications and Content

· Maintain West London Mind’s digital communications channels, including website content, social media platforms, email communications and digital campaigns.

· Plan, write, edit and schedule engaging content that promotes services, shares impact, supports recruitment and fundraising, and increases engagement with local communities.

· Maintain and update website pages to ensure information is accurate, current, accessible and user-friendly.

· Monitor digital engagement and use insight, analytics and feedback to improve reach, accessibility and effectiveness.

· Ensure digital communications comply with data protection, consent, safeguarding, accessibility and organisational policy requirements.

Campaigns, Events and Stakeholder Engagement

· Help coordinate campaigns, awareness days, community engagement activity, events and launches across West London Mind’s boroughs.

· Work with service teams to identify stories, themes, service developments and community insight that can be shared appropriately and ethically.

· Support fundraising, corporate partnership and commissioning activity by producing high-quality communications materials, presentations and impact content and developing partnerships.

· Represent West London Mind professionally at events and external meetings where communications input is required.

Impact, Insight and Internal Communications

· Work with colleagues to gather service data, outcomes, quotes, case studies and learning to support impact reporting and storytelling.

· Translate complex information into clear, accessible and engaging content for reports, briefings, newsletters, web pages and social media.

· Support internal communications so staff are informed about organisational news, campaigns, events, policy updates and opportunities to contribute.

· Use and help maintain templates, toolkits and guidance that support consistent communications across the organisation.

· Maintain accurate records of communications activity, outputs and performance to support evaluation and continuous improvement.

General

· To work within and promote all of West London Mind’s policies and procedures with particular attention to equal opportunities, data protection, safeguarding and health and safety requirements.

· To work within and promote West London Mind’s values and ways of working.

· To provide written reports and information as requested.

· To attend training and meetings as required, including regular team meetings and staff forums.

· Build and maintain effective working relationships with colleagues, partners, contractors, and external stakeholders.