Digital solutions product manager jobs in Edinburgh
This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver and develop live digital services, accessible content and user-centred products that kinship carers rely on to access support.
This role does not own all services delivered through digital channels. It owns selected shared digital products while also enabling teams across Kinship to deliver their work effectively through digital platforms, content and journeys, while teams retain ownership of their services and outcomes. You’ll provide leadership on standards, user experience, accessibility and innovation.
Context:
Kinship is expanding its reach and digital capabilities, and our digital platforms are central to how we deliver services at scale. In 2024, we launched a new website bringing together all content and services under one home, and introduced Kinship Compass, a postcode search tool that helps kinship carers find relevant local and national support.
Alongside this, we have been developing a new AI-powered tool to help kinship carers access trusted information quickly and accurately, 24/7. You will lead the evolution of these digital services ensuring they are safe, ethical, resilient and data-informed, and that innovation is always grounded in reliability, safeguarding and user trust.
You’ll play a key role in the Department for Education funded national Training and Support Service, ensuring kinship carers can easily access and book high-quality training through our digital platforms.
You’ll oversee content design in collaboration with internal and external subject experts and kinship carers themselves and lead the digital and content streams for Kinship Minds, including the development and delivery of our e-learning platform and curriculum.
This role sits at the intersection of digital service delivery, product development and content design. At Kinship, content design is distinct from communications or marketing. It focuses on designing clear, accessible and trauma-informed information, learning content and user journeys that enable kinship carers to understand their options, make decisions and access support. Content is treated as part of the service itself and is central to the quality, safety and effectiveness of our digital platforms.
This is a role for a digital leader who is both strategic and operationally grounded. You’ll balance innovation with delivery, experimentation with governance, and ambition with accountability. You’ll champion inclusive, accessible and co-produced design, ensuring digital products support real-world service delivery and improve outcomes for kinship families.
You will work closely with colleagues in the Communications and Policy team (who sit in a separate department and lead external communications, campaigns and social media) and who own the external communications strategy. You will ensure clear alignment while retaining a distinct focus on digital service innovation, product development and content design.
What you'll be doing:
Digital leadership and strategy
- Lead the Digital and Content Design team, setting clear priorities and building a culture of high performance, accountability and continuous improvement.
- Own and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, the AI tool and other digital services, excluding marketing and social media.
- Provide digital leadership across Kinship, strengthening capability and effective cross-organisational working.
- Lead responsible digital innovation, ensuring AI and emerging technology are used where they clearly improve service delivery, accessibility and user experience.
- Take accountability for digital budgets, agency relationships and delivery against agreed outcomes, timescales and quality standards.
- Horizon scan and translate external digital developments into practical, service-led improvements for Kinship.
- Contribute to organisational planning, reporting and income generation linked to digital innovation.
Website, content and digital product development
- Lead the ongoing development and innovation of Kinship’s digital platforms to ensure they are user-centred, accessible and continuously improved.
- Oversee the content strategy and governance for Kinship’s website, Kinship Compass and new e-learning platform.
- Work with internal colleagues to improve our workshop booking system.
- Ensure a consistent content design approach across all digital platforms, grounded in user need, plain English, trauma-informed practice and continuous testing and improvement.
- Lead the content design team to develop content for strategic projects working collaboratively with subject experts and kinship carers.
- Work closely with Advice and Training teams to ensure digital platforms and content design support service delivery, quality standards and DfE contract requirements.
- Develop an excellent understanding of end-to-end audience experience and how the website, online content and digital products can drive effective online services and enhance the kinship ecosystem. Map the user journeys across our website and digital products leaving no dead ends.
- Ensure integration across all platforms (e.g. website, telephony, Salesforce, Kinship Minds) to create seamless user journeys for kinship carers and internal teams.
- Embed meaningful participation and co-production with kinship carers in digital service and content development.
- Drive accessibility and inclusion, ensuring our digital services reach and work for all kinship carers, including those with lower digital literacy.
- Ensure strong digital governance, accessibility, documentation and use of insight to continuously improve performance and impact.
- Oversee SEO, analytics and data-driven optimisation to improve engagement, performance and impact.
Type of person we’re looking for:
We’re looking for a service-led digital leader who is as comfortable with operational delivery as they are with strategy and innovation. You’ll understand that digital products are part of how services are delivered, not an add-on, and that reliability, accessibility and trust matter as much as creativity.
You’ll be curious, pragmatic and values-driven, with the judgement to know when to push innovation forward and when to prioritise stability, safety and user confidence.
You are likely to:
- Have led live digital services or products that people rely on, not just content.
- Be comfortable balancing innovation with delivery, and experimentation with governance.
- Think in terms of end-to-end service journeys, not just platforms or pages.
- Be motivated by improving outcomes for people, particularly families experiencing complexity or crisis.
- Value co-production, accessibility and inclusive design as core to good digital practice.
- Bring clarity, calm and consistency to teams working in complex environments.
- Be confident working across disciplines such as digital, services and delivery without needing to own everything.
- Care deeply about doing digital work ethically, safely and well.
- Show commitment to personal development and learning.
How to apply:
Please apply for the role of Head of Digital and Content by sending a tailored CV and responding to these 4 questions below in the online application process.
Closing date is midnight on Sun 18 Jan 2026, first interview online on Thurs 22 / Fri 23 Jan 2026 and second interview in person on Thur 29 Jan 2026.
- What attracts you to this role at Kinship, and how does your experience prepare you to lead digital services, content design and innovation in the context of kinship care and families experiencing complexity or crisis? (250 words max)
- Give an example of where you introduced or explored digital innovation (for example AI, automation or new platforms) in a service context. How did you balance innovation with reliability, safeguarding or user trust? (250 words max)
- Describe a time you used content and/or service design to help people understand complex information or access support. How did you identify user needs, test what worked, and ensure the content enabled action rather than just engagement?(250 words max)
- This role leads a small but mighty remote and dispersed team. How have you managed remote teams to maintain clarity, wellbeing, accountability and delivery? Please include a practical example. (250 words max)
What we offer you:
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Flexible working - we understand how important it is to balance family and work life.
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30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown).
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Employee Assistance Programme (24/7 confidential advice line and counselling).
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Charity Worker Discounts.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re seeking an experienced charity leader to work with our partner charities, Lintel Trust in Scotland and Lifting Lives in England & Wales.
As an experienced, motivated charity leader you will drive LHCPGs charitable aspirations through working with our partner charities, Lintel Trust in Scotland and Lifting Lives in England and Wales, so helping us deliver meaningful community benefit across the UK.
In this central role, that will require some travel as you attend meetings in Edinburgh and Uxbridge offices, you will ensure governance, lead strategic development, build partnerships, and support and facilitate fundraising and operational activity, ensuring our charitable work continues to improve lives and places.
What You’ll Do
- Lead governance, statutory compliance, and Trustee support across both Trusts.
- Work with Trustees to develop charity strategies, policies, and risk management frameworks.
- Support the grant-making and reporting processes, ensuring high-quality delivery.
- Build strong partnerships and represent the Trusts at events and sector forums.
- Drive fundraising and income generation to expand charitable impact.
- Oversee marketing, digital presence, and communications.
- Line manage the Charities Liaison Coordinator and foster a collaborative team culture.
What You Need
- Strong knowledge of charity regulation (OSCR and/or Charity Commission).
- Experience running or overseeing a charity and working with Trustees.
- Proven fundraising, grant assessment, and budget management experience.
- Excellent communication, report writing and relationship-building skills.
- Experience in marketing, events and digital content management.
- Understanding of social value, housing issues, and community-focused work.
- Desirable: public sector/housing experience and degree-level qualification.
What we offer
A highly competitive total reward package alongside salary to include:
- Competitive salary and an exceptional pension contribution
- Car allowance of £5740 pa
- £300 wellbeing allowance
- Discretionary annual bonus
- 34 days’ holiday plus bank holidays and birthday leave
- Private Medical Insurance & Health Cash Plan (post-probation)
- Flexible working including 10 “work from anywhere” days
- £1000 annual training budget, volunteering leave, and more
Apply now to help shape the future impact of LHCPG’s charitable partnerships and deliver lasting social value across communities.
Please note: We reserve the right to close this posting early if a suitable candidate is found.
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Location: Home Based with travel as per role requirements
Contract Type: Permanent
Hours: 37.5 Location
Salary: £29,745.85 £320 monthly car allowance
Job Purpose
To deliver community and university fundraising activity, achieving ambitious income targets through high-quality relationship management, excellent supporter and volunteer experiences and effective delivery of fundraising initiatives.
The role will focus university fundraising and wider community fundraising, working within strategic direction set by the Community Fundraising Manager. The post-holder will be responsible for day-to-day delivery, supporter stewardship and event activity, contributing insight and learning to improve future fundraising approaches.
Responsible For
• Delivering day-to-day fundraising activity across university and community fundraising portfolios, in line with agreed plans, targets and priorities.
• Building and managing positive relationships with supporters, students, volunteers, university staff, community groups and service contacts.
• Supporting the delivery of community fundraising events and university-based fundraising activity, ensuring a positive supporter and volunteer experience.
• Working directly with Hft services to support and enable service-related fundraising activity, following agreed guidance and processes.
• Recruiting, motivating and supporting volunteers involved in community and university fundraising activity.
• Contributing ideas, insight and feedback to support the innovation and continuous improvement of fundraising products and initiatives.
• Ensuring supporter, volunteer and activity data is accurately recorded on the CRM.
Key Accountabilities
• Fundraising Delivery
• Supporter, Volunteer and Student Experience
• Quality, Compliance and Data
• Protect and promote Hft’s brand and values at all times.
• Collaboration and Internal Working
• Financial Sustainability and Administration
Person specification
Essential
• Experience of working in a fundraising, charity, community engagement, sales or customer-focused role.
• Experience of delivering income targets or other performance-related objectives.
• Experience of building and maintaining positive relationships with a wide range of stakeholders.
• Strong interpersonal and communication skills, with confidence engaging supporters, students and volunteers.
• Ability to work independently while contributing effectively as part of a team.
• Good IT skills, including CRM systems, Microsoft Office and digital communication tools.
• Highly organised, with strong attention to detail and accurate record keeping.
• Willingness and ability to travel, including evenings and weekends as required.
Desirable
• Experience of working with universities, students or education settings.
• Experience of supporting or delivering fundraising events.
• Experience of recruiting or supporting volunteers.
• Knowledge of digital fundraising.
Our Values and Behaviours
Diverse
We appreciate that everyone is unique, so we champion equity, diversity and inclusion.
Kind
Our compassion shines through everything we do.
Positive
We focus on finding solutions, partnering up for progress and getting others involved.
Visionary
We are proud to paint a picture of what the best life possible could look like
You may also have experience in the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Marketing Assistant, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Events Assistant, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Sales Assistant, etc.
REF-225 930
ABOUT REEF-WORLD
The Reef-World Foundation is a registered UK charity that delivers practical solutions for marine conservation globally. They are a small but highly effective team of passionate individuals dedicated to achieving lasting conservation impacts where they are most needed. Starting in Thailand in 1999, we now operate globally, supporting governments, businesses, and communities to sustainably develop their coastal resources.
Today our team is committed to our mission to inspire and empower people to act in conserving and sustainably developing coastal resources, particularly coral reefs and related ecosystems. We are driven by our vision of a future where coral reefs are healthy and thriving.
In partnership with the United Nations Environment Programme (UNEP), Reef-World works to stop the environmental impact of the global marine tourism industry through the internationally recognised Green Fins initiative. The work focuses on buying more time for coral reefs to thrive by mobilising collective and urgent action through the marine tourism industry.
Our work involves supporting, inspiring and empowering governments, businesses, communities and individuals around the world to act in conserving and sustainably developing coral reefs and other coastal resources.
Main Purpose of the Role
The Fundraising and Communications Manager will play a pivotal role in driving Reef-World’s mission to protect and sustainably manage coral reefs and coastal ecosystems worldwide. This hands-on, senior position combines leadership of the charity’s fundraising and communications function with strategic oversight, ensuring that Reef-World maximises its global reach, secures sustainable income, and delivers compelling, mission-aligned messaging across all channels. This position reports directly to the Directors.
You will lead the development and delivery of income generation strategies while overseeing multi-channel communications, digital engagement, media relations, and brand stewardship. You will manage a small, dynamic team of staff, consultants, and volunteers, coordinating resources to support programme delivery and ensuring high-quality outputs that enhance both conservation impact and fundraising success.
You will join a remote, globally distributed, and diverse team, collaborating across multiple countries and cultures to advance Reef-World’s mission. You will be given autonomy to lead the fundraising activities of the organisation and will be encouraged to try new things and take ownership of the fundraising portfolio as a whole. This is an exciting opportunity for a driven, proactive, versatile professional to shape the charity’s growth, profile, and influence in marine conservation on an international scale.
Our Fundraising Landscape
We have had steady year-on-year growth in income since we were founded, with a shortfall recorded last year. The shortfall in income for the last financial year is down to our main donor, the United Nations Environmental Programme (UNEP) not being able to provide funds due to the global economic and political climate. This grant source is naturally very unpredictable in nature, however, we had previously successfully secured a year-on-year budget from UNEP since 2009. You can see our financial history on our Charity Commission listing. Our financial year runs from June to May. For June 2024 to May 2025, our fundraising target is £425,000. We have secured £240,000 of this, and around a further £60,000 is unconfirmed but likely. However, we have previously successfully secured a year-on-year budget from UNEP since 2009.
So far in the current financial year, 65% of our income is grant income, corporate sector and commercial partnerships make up 17%, individual giving is 7%, and 11% of income comes from programme’s products and services.
This role is replacing a Development Manager who joined in March 2024 and created this as a new role. Through her leadership and guidance we have strong foundations across all fundraising streams to build on. We would like the post holder to maintain our excellent track record for grant funding while further establishing and growing new sources of income, especially unrestricted income. We’re open to exploring most kinds of income generation but are particularly interested in exploring corporate fundraising and major donor opportunities and have good foundations upon which to build here.
Our Board of Trustees have a good understanding of the current fundraising landscape and the importance of investing in fundraising.
Main Duties and Responsibilities
Strategy and Leadership
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Lead the development and delivery of Reef-World’s Fundraising and Communications Strategy.
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Provide strategic direction to a small team of staff, consultants, and volunteers.
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Set and monitor targets across fundraising, communications, and digital engagement, reporting progress to senior leadership and the Board.
Fundraising & Income Generation
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Develop and deliver a diverse income strategy with a specific focus on corporate partnerships, major donors, high-net-worth individuals (HNWI) and philanthropy.
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Support trusts and foundations fundraising in collaboration with the Directors and Programmes team.
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Oversee and maintain steady growth of the individual giving income stream.
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Ensure fundraising compliance, data protection, and effective risk management.
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Maintain accurate records in the CRM system.
Communications
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Oversee planning and production of content across websites, social media, digital channels, media, and publications.
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Act as a senior point of contact for outreach partners (press, media, and content contributors), ensuring consistent messaging and brand alignment.
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Maintain Reef-World’s brand and ensure consistent, mission-aligned messaging.
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Approve and guide design of key outputs, including annual Impact Report, newsletters, fundraising packs, and campaign assets.
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Lead high-level media relations and manage external agencies and consultants.
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Ensure digital platforms and campaigns effectively support fundraising and programme goals.
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Coordinate communications support for the Programmes team, ensuring timely delivery of materials that enhance programme impact and engagement.
People Management
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Provide supportive leadership to the Fundraising & Communications Officer and wider team.
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Manage one permanent Social Media consultant and two project based communications and design consultants.
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Contribute to recruitment, onboarding, performance management, and workforce planning.
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Foster a positive, collaborative team culture aligned with Reef-World’s Culture of Care.
General
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Promote organisational values, effective communication, and healthy working practices across the remote team.
WHAT WE’RE LOOKING FOR
We are seeking a dynamic, hands-on Fundraising and Communications Manager to join our remote, globally distributed, and diverse team. The ideal candidate will combine strategic thinking with practical expertise in fundraising and multi-channel communications, able to work relatively independently to build strong relationships, inspire colleagues, and deliver high-impact outputs. You will help Reef-World grow its reach, secure sustainable income, and amplify our mission to protect coral reefs and coastal ecosystems worldwide. You’ll be open to new experiences and adventures and be adaptable and flexible.
The following outlines the essential and desirable skills and experience for this role.
SKILLS AND EXPERIENCE
Essential
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Proven success in managing fundraising across multiple income streams to deliver income growth with specific experience developing major donor or corporate partnership programmes.
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Strong communications skills, with experience delivering multi-channel content (web, social, newsletters) and maintaining brand consistency.
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Ability to build and steward positive relationships with donors, partners, media, and stakeholders.
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Experience coordinating or line-managing staff, consultants, volunteers.
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Excellent strategic, organisational and planning skills with the ability to manage multiple priorities and track performance.
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Experience in monitoring and managing income and expenditure.
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Experience of developing and managing fundraising targets
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Strong written and verbal communication skills.
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Understanding of fundraising regulations, GDPR, and ethical best practice.
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Experience using CRM systems for donor/supporter management.
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Understanding of the needs of a small charity and willingness to carry out both more basic administrative work and more high-level strategic tasks
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Ability to work independently and collaboratively within a remote, international team.
Desirable
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Success in securing multi-year grants, multi year corporate partnerships or developing new income streams.
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Experience working with media, PR, or digital analytics.
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Familiarity with marine conservation, environmental NGOs, or responsible tourism sectors.
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Experience managing external agencies or creative freelancers.
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Knowledge of design or content tools (e.g., Canva, Adobe Suite).
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knowledge of Google Workspace tools.
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Experience of working in remote teams.
Reef-World believes that a team with diverse experiences and backgrounds generates richer discussions and more nuanced thinking that will magnify our conservation impact. We strive to be an inclusive workplace where everyone feels welcome and respected. We are an equal opportunity employer and welcome applications from anyone, from anywhere, with the required skills and experience: whatever their background or location. We actively encourage applications from those whose identities reflect the diversity of the communities and networks we serve and whose identities are traditionally underrepresented in the conservation sector.
BENEFITS
Holiday entitlement
30 days a year.
Flexible working
The Directors are based just outside Bristol, UK and we have a field office in Dauin, Negros Oriental in the Philippines. As an international team working across time zones, our working policy is flexible and hybrid.
Pension
For all employees, we pay a minimum of 3% of your qualifying earnings per month (over £6,240). For UK employees, you’ll pay a minimum of 5% of your qualifying earnings per month.
Culture of Care
As an organisation, we are invested in the personal and professional long-term success of our Reef-World team. Reef-World’s vision for a Culture of Care embodies a collection of support mechanisms aimed at enhancing the well-being of our team and enabling each of us to properly care for ourselves, our teammates and our network. These include -
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Access to a team coach
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Access to personality type tool analysis for yourself and your team
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Reflection days - dedicated time to reflect on your successes and takeaways
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Personal Development days, with a small budget to ease you in (think training, new books, new classes, experiences)
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Dedicated, and respected, focus time throughout your working week
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Exemplary and effective internal communication mechanisms
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We are a parent and family friendly organisation, our Directors work flexibly around their children.
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Reef-World is a safe space for everyone. We especially want to make sure we are a safe space for LGBTQIA+ people, neurodivergent and disabled individuals, and racialised communities. We’re constantly learning to make sure everyone feels welcome here.
Staff
A small, friendly and ambitious team. Read more about our staff team and Trustee board.
“The Reef-World Foundation is a phenomenal place to work where everyone's contribution is valued and our team is able to punch well above our weight in terms of conservation impact. It has been an absolute pleasure to contribute to Reef-World's output for the last 3.5 years.” - James Greenhalgh, former member of staff and now Trustee
“Working at The Reef-World Foundation is an inspiring journey. Beyond professional growth, being part of a team actively engaging in marine conservation and witnessing efforts to protect our oceans make each day at Reef-World rewarding. It's a privilege to contribute to an organisation making a real difference in preserving our planet's marine ecosystems. The inclusive team and culture of care create a dream work environment!” - Joyce Yang, former member of staff
“I consider myself incredibly fortunate to be part of the Reef-World Foundation, my time here has been a catalyst for both my professional and personal growth. Collaborating with passionate individuals sharing the common goal of protecting our marine ecosystems, particularly the coral reefs, has been an extraordinary journey. Moreover, the organisation's culture of genuine care surpasses expectations, something for which I am very grateful. In all honesty, working with Reef-World has been the highlight of my career, and I've never been happier professionally.” - Erin Canto, current member of staff
“It's inspiring and motivating to work with everyone in the team who truly believes in our work — working together towards the organisation's mission to have a global conservation impact. Reef-World has given me the opportunity to grow professionally and personally in the field of marine conservation, and I am truly grateful for that. I am very honoured to be part of this inspiring team that walks the talk!” - Teresa Moh, former member of staff
Reef-World’s Core Values
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We empower our colleagues, our stakeholders, our partners and our supporters to have conservation impact.
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We collaborate. Our approach is not competitive - the more we collaborate, the stronger the conservation impact we will have.
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We are innovative. We are not afraid to break from the norm, and use innovative approaches and technology, for conservation impact.
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We stay optimistic in our decision making and in our approach to tackling global conservation issues.
Reef-World’s Commitment to EDI
Reef-World has incorporated an Equality, Diversity and Inclusion (EDI) framework into its recruitment processes, resulting in more than 50% of leadership positions within the organisation being held by female professionals. Additionally, we take pride in operating as a fully remote team, engaging in asynchronous collaboration across various time zones.
HOW TO APPLY
Please fill out the short application form on our website including uploading your CV and Cover Letter. (Note files should be in PDF format, max. size 20MB)
TIP: In your cover letter, don't just repeat the information in your CV. We want to hear who you are, how your experience aligns with the job requirements, and how your values and culture might align with ours.
If you are selected for an interview we will reach out to you by email to set an interview date and time. We try wherever possible to get back to applicants that have not been accepted but due to the expected volume of applications we may not have the resources. If you do not hear from us by 1 February 2026, then unfortunately we have decided not to take your application further.
Applications close: 19 January 2026 (23.59 pm UTC)
Interviews (online): Between 2 and 12 February 2026
The client requests no contact from agencies or media sales.