Hope and Homes for Children is looking for a Direct Marketing Officer to join us and make families, never orphanages the new narrative. As the world recovers from the impact of Covid, there is increased risk of families experiencing the poverty, lack of support and desperation that drives children into orphanages. There is vital work to be done in ensuring this does not happen. This is a deeply rewarding role and an exciting time to join us.

Stepping into the new role of Direct Marketing Officer and part of our Supporters, Legacies & Data team within the Marketing, Communications and Fundraising Directorate (MCF) you’ll be pivotal in ensuring we can drive forward the most sustainable and reliable of our income streams.

You’ll be joining a brave, can-do organisation, and an ambitious, collaborative and multi-skilled team. You’ll be encouraged to think and act big, and you’ll be mandated and supported to do what’s needed to achieve our mission. You’ll work with dedicated, passionate champions who are ready to take bold steps to inspire change - advocating for our cause, engaging individuals and organisations across the globe in the foundational importance of family love for children.

This is a deeply rewarding role and an exciting time to join us. You will join a brave, can-do organisation and do work that matters day in, day out. In the wake of the devastating crisis in Ukraine, our profile as an organisation has been raised and our work is seen by our supporters as more relevant and more important than ever before. You will be encouraged to think and act big and you will be mandated and supported to make things happen. You will work with dedicated, passionate champions who take bold steps to inspire change.

Direct Marketing Officer Requirements:

You will have proven experience of working in a Direct Marketing team or environment, particularly with direct mail as the focus but with good experience in email and SMS marketing. Good experience of using a database to underpin Direct Marketing activity both in planning and analysis is vital as well as experience of briefing and working closely with creative teams and external suppliers.

About Hope and Homes for Children:

Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them.

Science shows what we all know, that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of sexual and physical abuse, as well as extreme neglect.

Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.

If you believe every child belongs in a family then join us, as we consign orphanages to history.

To apply, please upload your CV and in place of a covering letter, in no more than 500 words in total, summarise a specific direct marketing campaign you have worked on, outlining the process, output and outcomes (results and learning) and why you believe this best represents your skills and abilities to be successful in this role.

Location: Flexible. We are operating a hybrid working approach and you will need to be able to work from either our head office near Salisbury (East Clyffe, Salisbury, SP3 4LZ) or our London office facilities for part of the week. You will also need to be able to travel to the other location occasionally.

Contract Type: Permanent

Hours: 37.5 with flexibility, as we have generous flexible and home working practises (with the option to consider 4 days a week)

Salary: £27,000 to £34,000 pro-rata, including London Weighting, if located in London, depending on experience.

Closing date for applications is 10th June 2022.

You may have experience of the following: Direct Marketing Officer, Marketing Executive, Marketing Officer, Marketing Manager, Direct Marketing, Charity, Third Sector, NFP, Not For Profit etc.

Ref: 132 979

We are looking for a Direct Marketing Officer – Acquisition to independently manage and deliver a series of high standard direct marketing campaigns to recruit new regular monthly givers and generate agreed income for Battersea through a variety of direct marketing methods such as direct dialogue, DRTV, digital, direct mail and telemarketing. You will be responsible for the recruitment of new supporters via one of our products such as our Paw Draw weekly lottery, Value Exchange, Sponsorship, regular monthly donations, and other methods of committed giving as they arise.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Income Generation Team

Battersea’s multiple award-winning Fundraising department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through continued investment, net fundraising income has risen from just £100,000 in 2010 to £10m in 2019, and we will continue to grow our income to make sure Battersea can be here for every cat and dog now and in the future.

Public Fundraising

Public Fundraising is responsible for generating income from new and existing supporters through direct marketing and challenge events.

• Direct Marketing team

Within Public Fundraising, sits the Direct Marketing team. We recruit and develop supporters through direct marketing activities including: face-to-face fundraising, legacy promotion, direct mail appeals, raffles and DRTV. 

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.

As this role is office-based, you’ll be expected to work in our Battersea office for a minimum of 50% of your working week.

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: Sunday 29 May 2022

Interview date(s): Monday 06 June 2022

Second interview date: Monday 13 June 2022

For full details, please download our recruitment pack. To apply, click the button below.  All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Salary: circa. £30,000 per annum plus benefits

Location: Northampton Office with Hybrid-Working

Hours: 37 hours per week

Contract Type: Permanent

Can you create and deliver engaging and effective Direct Marketing campaigns?

Are you an excellent communicator who can build and develop key relationships?

If you have a direct marketing background with project management experience, we would love to hear from you!

The Motor Neurone Disease (MND) Association has a creative opportunity for a Direct Marketing Officer to join our wonderful Fundraising Team.

This role is based at our national office in Northampton with a trusting, collaborative, and hybrid working policy which enables the flexibilities of splitting your working time, between the workplace and your home.

About the role

As a Direct Marketing Officer, you will develop and deliver the Direct Marketing programme, growing the supporter base and the income generated. Your responsibilities will include planning and delivering direct marketing campaigns to recruit, develop and build relationships with supporters through a variety of channels.

By recruiting new supporters and developing the relationship with these supporters through engaging and creative direct marketing activities, you will maximise income for the Association. As part of a friendly and dynamic team, you will source information to produce appeals, newsletters, and other information for supporters as appropriate.

As an excellent communicator, you will cultivate strong relationships with key external agencies and suppliers including direct marketing agencies, printers, fulfilment houses and telemarketing agencies.

An important aspect of this role will be to track and monitor income and expenditure for campaigns to ensure all commissioned activity is carried out on time, within budgets and to agreed standards. You will also be reporting on the results and analysing key activities against KPI's and targets, from this you will be making recommendations for future activity.

This is a busy and varied role with plenty of exciting fundraising projects to get involved with at an exciting time to join the MND Association.

What are we looking for?

A direct marketing background with experience of direct marketing campaigns both online and offline, ideally within the charity sector.

Excellent project management skills and knowledge of direct marketing principles and experience of working with and managing direct marketing agencies creating engaging and persuasive materials.

You will be working with a range of direct marketing channels including direct mail, inserts, door drops, telemarketing and online, knowledge and experience with these is crucial.

Excellent communication skills are essential as you will be working closely with external agencies/suppliers and key internal stakeholders as well as working with teams across the Association.

Your key skills will include excellent attention to detail, proof reading, understanding of CRM databases for direct marketing, strong interpersonal skills, excellent numeracy, analytical and Excel abilities.

For full role responsibilities please view the job description.

How to apply?

We would love to hear from you and encourage early applications.

If this sounds like the perfect opportunity for you, apply online now and submit a supporting statement and CV.

About Us

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We operate a hybrid working environment within a flexible office space using the latest technology and digital infrastructure. This, together with a high level of trust and performance driven culture, gives staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

Important Notices

The MND Association operates a hybrid working culture and therefore we are open to discussing the possibility of variable hours, remote or home working, flexible start, and finish times etc.

Please submit your application as soon as possible; due to the high volumes of applications we receive, we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Our selection process will be multi-stage; this may include video call screening, and competency-based interview/s.

We request that recruitment agencies do not contact us in relation to this role. We work hard to fill our roles directly and if assistance is required, we operate a PSL, which currently closed for review. We do not accept speculative CVs from recruitment agencies/ head-hunters.

About the Role

35 Hours per week

As Direct Marketing Officer at St John Ambulance, you will assist the Direct Marketing manager in delivering growth in income through SJA’s direct marketing retention programme through a range of online and offline campaigns.

In this role, you will focus on the delivery of an evolving retention programme and supporter journey that aims to engage effectively with supports and increase their lifetime value using a range of products and channels including direct mail, telemarketing, email, SMS, social media and other current marketing tools.

Working closely with external agencies and suppliers, you will ensure the most cost-effective solutions are being used and strong relationships are built both internally and externally with key contacts.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in the role of Direct Marketing Officer, you will have prior experience working in a direct marketing role and knowledge of a variety of fundraising channels including digital, email, social media, direct mail, SMS and telemarketing. Having a working knowledge of using a fundraising database or CRM (eg Raisers Edge) would be highly beneficial.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.
Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.
Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.
We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: To be confirmed 

Application Review Date: 10 June 2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

Charity People are delighted to be working in partnership with King's College London to recruit a Direct Marketing Officer.

Direct Marketing Officer
King's College London
Holborn, Central London, hybrid working offered
£33,114 inclusive of London Weighting)

This position is an exciting opportunity within the Direct Marketing team of the Fundraising & Supporter Development office. A newly created role, you will help the delivery of direct marketing campaigns as part of an integrated donor acquisition, retention and development programme. You will be responsible for managing direct marketing and stewardship campaigns across a range of channels, including direct mail, email, telemarketing and digital.

The role requires you to juggle a demanding workload, you will be responsible for monitoring, analysing, and reporting on donor retention KPIs and lead on development of plans to respond to opportunities and challenges to improve supporter journeys, retention and minimise donor attrition whilst also supporting on the management of digital and offline direct marketing appeals.

Emphasis will be on growing the mid-value and retention of regular giving donors, meaning you will need to think creatively, and problem solve to effectively steward donors. Excellent interpersonal skills will also be needed to lead on and manage cross team projects.

We are looking for someone with experience of managing and delivering a broad variety of direct marketing activities and supporter journeys, including digital and print, from conception to completion, and of measuring and analysing results to ensure continuous improvement and innovation. You should have an ability to plan and deliver projects within budgets, on time and be able to prioritise and manage a demanding workload. You should have experience of briefing and managing a range of agencies and suppliers and strong interpersonal skills.

Charity People are managing all applications for this role; interested applicants should send their CV in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

Direct Response Marketing Officer

Contract Type: Permanent
Location: Home Worker - England and Wales
Salary: £26,451 - £28,886 actual per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 12 June 2022
Interview Date: TBC (via Zoom or Teams)

Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Alzheimer's Society

Dementia has devastated lives but dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

About the role

We are currently recruiting for a Direct Response Marketing Officer (Retention) to join our team on a permanent and full-time basis.

This is a fantastic opportunity for you to help us to deliver a variety of marketing campaigns to recruit participants across a range of sports and mass events, focussing on developing the lifetime value of our supporters through cross-sell and retention.

Every day will be different, for example, you could be writing marketing copy for one of your campaigns, working with internal and external designers to develop creative ideas, or producing a post-campaign report.

The Direct Response Marketing Officer (Retention) will work with different teams across the organisation, as well as with our media agency to brief, optimise and evaluate marketing campaigns, with a focus on monitoring performance and coordinating evaluations. You will make recommendations to help inform and improve future campaigns.

About you

We’re looking for an organised and creative person. Someone familiar working with people across different teams, and dealing with external suppliers.

You will be;

- Enthusiastic, creative and highly organised.
- Able to write compelling marketing copy for a range of channels.
- Able to simultaneously manage multiple marketing campaigns.
- Experienced with working collaboratively and be able to prioritise your workload effectively.
- Able to remain solution-focussed throughout your areas of work.
- Experienced in developing marketing plans utilising data and insight to inform your decisions.
- Demonstrating a strong ability to account manage both internal and external stakeholders.
- An outstanding and personable communicator, with great attention to detail.
- Driven and passionate and will work to maximise our income to increase the impact we have on the lives of people affected by dementia.

You may have experience of the following: Direct Response Marketing Coordinator, Marketing Coordinator, Marketing Assistant, Marketing Administrator, Marketing Executive, Marketing Officer, Charity, Third Sector, NFP, Fundraising, etc.

Ref: 133 216

Job title: Marketing Executive

Location: Remote working in the UK

Responsible to: Marketing Manager

Salary:  £25,000 - £28,000 per annum (plus London Weighting where appropriate)

Contract: Full-time, 37 hours a week

Closing Date:  Sunday 12th June 2022 at 23:59

Interview Date: Week commencing 20th June 2022

Please note, that if you do not provide a covering letter, your application will not be considered.

Why us?

Speakers for Schools is a dynamic, swift-moving and fast-growing charity. We are on a mission to support a million young people across the UK annually by 2023. Having taken the first steps on the road to achieving this, our team has grown tenfold in the past two years. This has supported growth in our employer network from 70 to 700 leading employers and 3800% growth in the number of work experience places offered during the same period.

We want to level the playing field, making sure that all young people can access inspirational opportunities and experiences to fuel their ambition.

We are united and unique in our mission to transform lives by raising the aspirations of millions of young people every year. Each year, 1,500 senior leaders, celebrities and industry experts deliver a difference by sharing their story with students in schools and colleges in every corner of the UK. We connect employers such as Disney, The Bank of England, Spotify, PwC and almost seven hundred others to communities to provide access to the top opportunities all across the UK. With us, you will be part of inspiring a generation to reach higher, broaden horizons and get equal access to the top.

To keep growing our charity and our impact, we need top talent and we are committed to treasuring, developing and supporting them to thrive within their roles. 

Speakers for Schools Values

PASSION: 

We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: 

We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: 

We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: 

We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: 

We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Role Summary

Are you a highly organised, creative individual with an eye for detail? Are you looking for a new challenge and somewhere to make your mark? Speakers for Schools are looking for a dynamic Marketing Executive to join our MarComms department to help support our fast-paced team in an exciting period of growth and change. 

This is the perfect opportunity for a Marketing Executive to gain hands on experience and grow their career. We are looking for someone who can think on their feet and work quickly and autonomously to support the day to day workings of our team.

The Marketing Executive will report directly to the Marketing Manager but will provide support across the wider MarComms team.

Key Duties / Responsibilities:

• contributing to multi-channel campaign planning and rollout.
• Assisting the Creative Studio with design requests and workflow whilst acting as a Brand Guardian to help maintain brand design and best practice across the wider charity.
• Provide support to our Web Manager to help edit and maintain Speaker for Schools website including regular updates to our main programme pages.
• Managing and assisting with the production and execution of events including assisting with printed collateral requests and delivery.
• Supporting the Digital Marketing Executive with digital marketing activity including end-to-end creation and rollout of engaging email campaigns and PPC advertising.
• Assisting the Communications and Campaigns Manager with drafting quotes, proofing press releases and sourcing youth advocates for media opportunities.
• Supporting the Content Manger with community management, influencer outreach, scheduling and monitoring.
• Building relationships and communicating effectively across departments and managing internal and external stakeholder requests.
• Process orientated, coming up with effective and efficient processes and systems to support daily team practices.
• Assisting with the management of invoice tracking and budget upkeep.

Skills / Experience / Knowledge:

Essential  

• Previous marketing experience is essential. You might be a Marketing Assistant looking for your next step, or an Executive level looking for a new challenge.
• A proven track record in successfully creating and facilitating marketing campaigns and supporting social media communities.
• Organised and proactive, with lots of initiative, you're able to prioritise a busy workload and consistently deliver high-quality work, often to tight deadlines.
• Proficient in Microsoft Office including Powerpoint, Word and Excel.
• Proven experience working across multiple tasks/projects at any given time.
• Good communication skills with a positive, hands-on approach to working. 
• A reliable team player able to adapt to and manage multiple tasks in a fast paced environment.
• Excellent organisation and time management skills and ability to learn quickly to ensure smooth delivery processes whilst maintaining a key eye for detail.
• Enthusiasm, energy and a passion for what you do are essential.

Desirable 

• Understanding of Adobe Acrobat, InDesign and Photoshop beneficial but not essential.

Benefits offered at Speakers for Schools:

• 25 days annual leave plus bank holidays
• Morning of your birthday off
• Pension scheme
• 3 voluntary days per year
• Wellbeing programme
• Enhanced maternity/paternity/adoption package
• Subsidised office furniture
• CharlieHR perks
• Perkbox
• £500 a year training allowance

Diversity at our core

At Speakers for Schools, we are committed to encouraging equality and diversity among our workforce, and to eliminating discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

We welcome applications from all, including those where employment has been affected by Covid-19 and those seeking to change careers. Diversity is at our core, join us.

Disability Confident Employer

Speakers for Schools are glad to be Disability Confident Employers. This means that if you have a disability and you meet the minimum criteria for the role you will be invited to interview.

Please note that in certain recruitment situations, such as a high number of applications and seasonal and high-peak times, Speakers for Schools may limit the overall number of interviews offered to both disabled people and non-disabled people.

We usually ask for a CV and covering letter to be submitted as part of the application process. However, we understand that this is not always accessible to everyone, so we welcome video and phone call applications as alternative ways to apply. For additional information or support, please contact us.

How to apply:

Please apply as soon as possible submitting your CV and a one-page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period. Please note, that if you do not provide a covering letter your application will not be considered.  

Appointees are subject to a successful DBS check, as contact with young people is likely.

You must have the right to work in the UK to apply.

The Journey to joining Speakers for Schools:

The closing date for this role is Sunday 12th June at 23:59

Successful candidates will be invited to interview on [INSERT INTERVIEW DATE]. Please keep this date free as alternative dates may not be possible.

Our new team member will start ASAP. 

If you have not heard from us two weeks after the interview date, please presume your application has been unsuccessful.

About us

The Disasters Emergency Committee (DEC) is a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian charities: ActionAid UK, Age International, British Red Cross, CAFOD, CARE International UK, Christian Aid, Concern Worldwide (UK), International Rescue Committee (IRC), Islamic Relief Worldwide, Oxfam GB, Plan International UK, Save the Children UK, Tearfund and World Vision UK.

When a large-scale disaster hits countries without the capacity to respond, the DEC brings together our 15 member charities to raise funds quickly and efficiently. In these times of crisis, people in life-and-death situations need our help and our mission is to save, protect and rebuild lives through effective humanitarian response.

Pooling our resources to work as one, we are pivotal in co-ordinating the UK public's response to overseas disasters. In collaboration with our Rapid Response Network of national media and corporate partners, we raise the alarm to the UK public and set up easy ways to donate, with the majority of our funds raised over an intensive two-week period following a disaster.

Since our launch in 1963, we have run over 70 fundraising appeals and raised more than £1.7bn, saving countless lives and rebuilding communities.

We are now looking for a Direct Marketing and Supporter Services Officer to join our team on a permanent, full-time basis and help co-ordinate our community fundraising programme.

The benefits

• Salary of £32,000 per annum
• Great benefits package
• Support humanitarian efforts across the globe

If you have exceptional customer care experience, as well as a background in database management and co-ordination, this is a fantastic opportunity to join our team and help us improve our supporter care services.

Our mission is to save, protect and rebuild lives through effective humanitarian responses and we couldn’t do that without the wonderful support of our fundraisers.

In this engaging and varied role, you’ll have the chance to improve the care and stewardship of our community fundraisers so they have the very best support to reach their fundraising goals, meaning we can continue to help more people in desperate need.

Interested? If you think you have the skills and experience to make a real difference in our team, apply today.

The role

As a Direct Marketing and Supporter Services Officer, you will oversee the day-to-day management and delivery of supporter care services and community fundraising within our organisation.

A key part of your role will include managing and improving our approach to community fundraising and co-ordinating the development and implementation of a community fundraising strategy.

You will co-ordinate our community fundraising programme and provide first-class support to fundraisers to help them reach and exceed their fundraising goals and inspire loyalty.

You will also implement and continually improve supporter care initiatives and best practice through supporter enquiry communications, donations and data management.

Additionally, you will:

• Ensure ongoing compliance with relevant data and fundraising regulations
• Manage and develop temporary staff, volunteers, and/or supplier staff for the Supporter Services Team
• Analyse how community fundraising data is recorded and stored, implementing new and improved systems
• Optimise how community fundraisers are managed through internal processes
• Assist the Fundraising & Marketing Department with administrative and office support

About you

To join us as a Direct Marketing and Support Services Officer, you will need:

• Experience of providing customer care
• An understanding of the principles of good customer care and the accountabilities of a charity to its donors, supporters and volunteers
• Experience of database management and co-ordination, including managing and developing office electronic and manual donor administrative systems and a supporter database
• A professional and friendly telephone manner
• The ability to write clearly and concisely
• Strong numeracy skills
• The ability to prioritise and manage a varied workload, especially during busy periods
• Proficient IT skills, especially MS Office
• The willingness to, at times, work unsocial hours

Experience of managing agencies in relation to data transfer would be beneficial to your application, as would a solid understanding of good practice and processes in relation to data transfer.

Sound knowledge and understanding of Gift Aid and tax efficient giving would be advantageous, as would a solid understanding of data protection laws that are relevant to collecting and using data.

The normal working hours for this role are 9.30am to 5.30pm, however, this post will require some flexibility on occasions for which time off in lieu is available.

Other organisations may call this role Supporter Care Officer, Support Services Officer, Fundraising Officer, or Direct Marketing Officer.

The DEC is an equal opportunities employer and encourages applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality or religion.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

How to apply

So, if you’re seeking an engaging role as a Direct Marketing and Supporter Services Officer, please submit a copy of your CV and a cover letter.

We will consider applications as they are submitted and will contact you if we would like to arrange an interview.

The role of Direct Marketing Executive is a varied one. Working with different teams and suppliers, you’ll be supporting and delivering direct marketing campaigns online, offline and across a range of media channels. The acquisition programme is an evolving one and there is change and growth happening in a lot of interesting areas at a fast pace. Activities in the acquisition portfolio are diverse; from managing and developing our payroll giving programme, to delivering engaging and motivating fundraiser training, your campaigns will drive income and attract new, engaged supporters to the charity.

As well as running day-to-day activity on your own campaigns, the post holder will be responsible for supporting the wider Acquisition team by ensuring data and supporter engagement processes are running smoothly across campaigns. Alongside this, they will ensure compliance and adherence to the most recent regulations and codes of practice is top of the agenda.

Fundraising experience is not essential for the role, but we are looking for someone with the desire and self-motivation to learn and develop, and the drive and passion to change the future for those affected by dementia. The successful candidate will be able to show this, be collaborative and enthusiastic, want to learn and develop, and be keen to get involved with the activities of the team right away.

Main duties and responsibilities of the role:

Campaign Management

• Support with planning and delivery of a wide range of supporter engagement and fundraising activities, including regular fundraiser newsletters, thanking communications, and thanking events. 
• Work with others in the team to conduct mystery shopping, shadowing and call listening to measure fundraising quality and ensure compliance.
• Liaise with designers, printers, mailing houses, agencies and fulfilment houses.
• Support the day to day management of fundraising agencies and suppliers, ensuring relationships are effective and productive.
• Assist in the production and delivery of motivating fundraiser training.
• Support in recommendations for change and refinement across the direct marketing programme.
• Manage and develop our payroll giving programme including liaising with agencies, ensuring data and income processes run smoothly, and actively looking for ways to develop and improve the campaign.

Finance & Reporting

• Daily campaign tracking and reporting.
• Administer the recording, reconciliation and processing of invoices to be paid from acquisition Direct Marketing nominal codes.

Other duties

• Monitoring and analysing competitor and sector activity, making recommendations to the direct marketing team on future improvements and opportunities for testing.
• Keep up to date on the latest developments within the sector relating to best practice in fundraising.
• Proof-read direct marketing materials and collateral.
• Manage the Intranet on behalf of the acquisition Direct Marketing team, ensuring content is up to date and useful to all staff.
• Regularly attend, support and contribute to meetings and events.
• Ensure compliance and adherence to the most recent regulations and codes of practice.
• Keep up to date with dementia news, research developments and the work of ARUK and consider the impact on campaigns.
• Undertake any other relevant duties and projects delegated by the Senior Direct Marketing Officer in line with the responsibilities of the post.

What we are looking for:

• Experience of using Microsoft packages; particularly Excel, Word and PowerPoint.
• Proof reading.
• Administrative experience.
• Good organisational skills and the ability to prioritise workload.
• Willingness to collaborate and work closely with other departments and external suppliers.
• Excellent attention to detail.
• Excellent written and verbal communication skills and the confidence to communicate with people of all levels.
• Strong team player and self-motivator.
• Strong focus on results and continuous improvement.
• Flexibility to work some unsocial hours and willingness to travel independently.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 5th June 2022, with interviews likely to be held week commencing the 13th June 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the channels on our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

A fantastic national charity are looking for a Direct Marketing Manager to join their team. You’ll be responsible for briefing, developing and delivering agreed campaigns and channels, ensuring that all campaigns are project managed to deliver high quality communications, on time and to budget. You’ll monitor and manage income and expenditure, completing monthly reforecasts.

You’ll line management two Direct Marketing Executives, ensuring continued training and development of staff, conducting regular 121s and performance reviews. You’ll work collaboratively with other teams to ensure opportunities for innovation and cross-selling are explored, increasing both income and supporter experience. You’ll also manage relationships with external suppliers to ensure they deliver a quality service.

You will need:

• Proven experience within Direct Marketing
• Proven successful experience of managing complex direct marketing campaigns and budgets
• Strategic and financial planning experience
• Experience of analysing the performance of DM campaigns

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

Age International is Age UK's international charity, supporting older people and fighting ageism around the world. Our work makes a real, tangible difference to the lives of older people living in the world's poorest places, helping them access better health and care, delivering life-saving aid in emergencies and working to ensure older people have a secure income.

Age International are expanding their team due to rapid growth and are recruiting for 2 Senior Direct Marketing Executives - Loyalty to join their proactive and driven team. With an ambitious plan to grow our income from Individual Giving, it's an exciting time to be joining the charity. In this role you will implement and manage projects across the Age International Individual Giving programme to develop and retain supporters with the aim of maximising the value of our relationships with individual supporters.

Initially, the role will focus on our supporter retention programme but offers excellent development opportunities across a range of exciting projects. With an eye for detail and excellent project management skills you'll be a team player, who isn't afraid to get stuck in to deliver our on collective objectives.

All applications must be supported by a full cover letter, highlighting your relevant experience, transferrable skills and why you wish to work for Age International.

We encourage an early application as we will be shortlisting/interviewing throughout the advertising period.

This is an exciting time to join Age International in one of our two posts that we are adding to the Loyalty team!

You will have:

• Proven successful experience in a direct marketing role
• Delivered and managed effective direct marketing campaigns
• Worked across multiple direct marketing channels, including digital and print
• Experience of preparing, re-forecasting and successfully meeting budget targets
• Proficiency in the use of MS Office applications, particularly Excel and Word
• Experience of managing internal and external stakeholders through various processes, including sign off
• Strong written communication skills, with the ability to write compelling direct marketing copy
• Project management, numerical and analytical skills (ideally digital analytical skills)

What we offer in return:

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

The Talent Set are delighted to be working a prestigious client in the NHS to find an enthusiastic interim marketing executive for a part time contract opportunity. They are looking for a well-rounded marketer who has a broad set of skills.

Key responsibilities include:

• To create marketing materials –, copywriting and proofreading, creating web and social media content, and sending email campaigns
• Effective planning and execution of marketing campaigns
• Building effective working relationships with key internal colleagues and external stakeholders
• Ensure consistent use of the client's message and brand in all marketing materials

The ideal candidate must have experience in the following

• Broad General marketing experience Campaign delivery experience
• Email marketing and campaign delivery experience
• Collateral publishing
• Strong content publications experience and excellent stakeholder management and relationship building skills
• Social media and website management experience
• Open to sector background

What is on offer

• Contract: 3 months (part time 2days per week)
• Salary: Day Rate £130-150 per day (PAYE)
• Location: London, hybrid working model
• We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We are excited to be partnered with the British Red Cross to help find their next Marketing Officer. This role will be key in supporting new partners and the ongoing stewardship following the surge in support during the British Red Cross Ukraine Crisis Appeal. This is an initial 6-month contract with a potential for a permanent contract.

Key responsibilities:

• To deliver multi-channel, integrated marketing plans which support the charity’s commercial partnerships as directed by your line manager.
• Managing multiple marketing activations, regularly reviewing performance, completing all outcomes-focussed evaluations in a timely manner and sharing with stakeholders and eliciting feedback.
• Contribute to external partnership reports to ensure communications programmes are included and measured effectively.
• Work with the design team to deliver all activity on brand in terms of visual identity and messaging and scheduled optimally and work closely in partnership with in-house communications specialists and external agencies as appropriate to deliver integrated marketing solutions.
• Be the first point of contact for comms related queries from the corporate partnerships team, and work with them to develop communications briefs where required.

Person specification:

• Ability to work as part of a team.
• Strong project management skills.
• Excellent communication skills, both written and verbal, and at all levels of the organisation.
• A demonstrable understanding of the role of brand in positioning an organisation.
• An understanding of visual identity.
• Ability to take minutes, develop creative briefs, produce high quality presentations and reports. Ability to manage large workloads and conflicting priorities using own initiative.
• Ability to create and manage schedules and meet deadlines

What's on offer:

This a full-time role offering a salary of c.£28,000-£33,000. The role is flexible being either a remote or hybrid role with 2 days in their central London office. Initial 6-month contract with a potential for a permanent contract.

Please apply today so as not to miss out!

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Age UK's Fundraising department are recruiting for a proactive direct marketing professional to join their friendly and supportive team as a Senior Acquisition Marketing Executive.

This is an exciting opportunity for a direct marketer with proven experience in coordinating direct marketing campaigns, both on and offline.

As Senior Acquisition Marketing Executive, the successful applicant will develop and deliver the Age UK Lottery Acquisition programme through marketing channels including TV, VOD, radio, paid social and face to face, as well as doordrop and inserts. You will utilise your skills and experience to acquire new players through delivering agreed campaign plans, offering excellent supporter experiences and deepening our relationships with our charity audiences. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

You will be instrumental in the growth of the Lottery product in the Fundraising suite, with ambitious growth targets over the next three years.

Please note that due to the Hybrid nature of this role, the successful candidate will be required to commute to our co-working hub at least once a week (currently every Thursday), working in our modern new co-working hub, based in the centre of London with fantastic views overlooking Tower Bridge, surrounded by excellent amenities.

You will have:

* Proven, successful experience of managing direct response marketing campaigns.
* Experience of campaign planning and budget management.
* Project management skills working to project plans and building marketing schedules.
* Numerical and analytical skills with demonstrable experience using data analysis to inform campaign planning.
* Proven, successful experience of editing and proofing copy.
* Proven, successful experience of managing internal and external stakeholders through various processes including sign off.
* The ability to build great working relationships with internal teams to encourage a culture of collaboration.
* Proficiency in the use of MS office applications, particularly Excel and Word.
* The ability to work autonomously and be a self-starter.
* Communication and interpersonal skills with the ability to work with people at all levels.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.