Location: Bristol, UK – office-based 
Salary: £21,905 p.a
Duration: permanent
35 hours/week • Benefits • Pension

This is a great opportunity to join a professional fundraising team in a dynamic international development charity. Our goal is to reduce poverty and protect the environment in the drylands of Africa – helping some of the poorest communities in the world to grow a way out of poverty.

We’re looking for an enthusiastic, personable and conscientious individual with a passion for providing excellent supporter care for Tree Aid’s donors. Your role will be to support all areas of administration for the Supporter Fundraising department, primarily through the administration of donations, donor correspondence and database analysis.

Key objectives are to:

1. To support all areas of administration for the fundraising department
2. Process donations and respond to enquiries, maintaining a high level of donor service
3. Work with the Finance Department to ensure accuracy of donations reporting
4. Assist with income generating activities and provide support to the Fundraising Officers

Who we are looking for:

We’re looking for an enthusiastic, friendly and organised administrator to join our professional fundraising team.

You will be confident in communicating with our supporters on the telephone and by email, have excellent written communication skills and be familiar with using databases for inputting and analysing data. 

You will be responsible for a variety of administrative tasks, have excellent organisation skills and will be expected to play a vital role within the fundraising team. 

Our approach to recruitment:

We value diversity and welcome applications from applicants from all backgrounds. We particularly welcome applications from people with a Black, Asian or minority ethnic (BAME) background.

We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.

How to apply:

To apply, please visit the Tree Aid website. Please send us your CV, together with a Supporting Statement (max. 2 pages) explaining how you meet the person specification, plus equal opportunities form. See Tree Aid website for details. 

Key dates:

Closing date: 9am Monday 15th March
Online task submission: Tuesday 16th March
Interviews: Friday 19th March
Start date: Monday 19th April or as soon as possible thereafter

Candidates must be legally entitled to work in the UK at time of application.

As a charity with limited resources we can only respond to successful applicants.

Interviews: 17th and 18th March 2021

The Supporter Care Advisor helps those with sight loss to live the life they choose by providing a first-class customer service to current and future potential supporters with the aim to maximise retention of existing supporters and grow a long-term supporter base. This role is responsible for answering supporter queries and concerns by phone, email or postal correspondence.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

The successful candidate will be required to work in the Reading office, including during lockdowns.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate profile

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Proven experience in administration within a Customer Service environment.
• Demonstrable experience of using a Customer Relation Management (CRM) system to record customer activity.
• Proven understanding of Gift Aid and data protection regulations.
• Good Microsoft Word, Outlook and Excel skills.
• Demonstrable evidence of willingness and ability to deliver the highest standards of customer care.
• Confident telephone manner showing patience, empathy and listening skills.

Desirable
• Previous exposure to working in the charity sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Flexible location, including working from home

Closing date: 21 March 2021 at 11.30 pm

Do you have an understanding of excellent customer service or marketing communications, good line management skills and a desire to develop within an innovative and growing team? Then join Shelter as our Community Fundraising Supporter Manager and you could soon be part of an exciting new national fundraising initiative.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Community Fundraising at Shelter exists to provide a quality experience for supporters who want to organise their own fundraising and events. The team is made up of Regional Fundraisers, as well as a brand-new National Team that's recently been introduced to create new, proactive mass activity products, develop the supporter experience and scale up our impact across the UK. A key part of Shelter's long-term fundraising strategy, it's an exciting time to join us as we go through a big period of growth. This role will be an essential part of that growth.

About the role
If you're looking to specialise in supporter experience and community fundraising in a role that offers plenty of scope to grow, you're in the right place. Join our brand-new National Team where you'll focus jointly on the transformation of Shelter's supporter experience and the line management of our team assistants, whilst also gaining exposure to a variety of other areas too. Working with the assistants to ensure the delivery of excellent customer service (supporter care) for community fundraisers will be key, as will designing processes to implement this effectively. And, when it comes to monitoring & reporting on relevant budgets or working collaboratively to support other projects across the wider Community & Events team, we'll count on you.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
A flair for providing excellent customer service (supporter care) is key, as is the ability to effectively line manage multiple staff members - and if you have knowledge of best practice in marketing communications, even better. Your project management experience will be invaluable, particularly the ability to identify and create new processes, manage budgets and embrace ambitious targets. Results-driven and excited to improve Shelter's community fundraising offerings, you're great at building relationships, sensitive to others' needs and ready to put fundraisers at the heart of everything you do.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Supporter Care and Fundraising Assistant
Location: Bristol, BS3
Hours of work: Full or part time considered
Duration: Permanent
Salary: £18,000 - £21,000 FTE

Searching for a career with purpose? Looking to make a real difference in your local community? 

At Great Western Air Ambulance Charity, we are looking for a special kind of person to take on an exciting new role in our small team. As Supporter Care and Fundraising Assistant, your purpose is simple: making every single one of our amazing supporters feel fantastic. What a lovely job! 

At GWAAC we know that our lifesaving care would be impossible without our incredible donors. You will focus on making sure we are doing everything we can to let our supporters know what a difference they make. With full support and training to develop your skills in fundraising, this role will progress your career in the charity sector, whilst making a real difference to families across the South West. 

When you work for us, you feel part of something special. By the time you come into work in the morning, our crew may well have saved the life of someone you know, or someone living in your local community. You will be a vital part of this team, helping to make sure that our Critical Care Team can be there for those in need. 

We’re not looking for years of experience in fundraising, but we do want someone who is passionate and enthusiastic - someone who believes that nobody in our region should go without our lifesaving service. Whether you are looking for your first step into the wonderful world of charity, or you are looking to change up your career for something more meaningful, we can assure you that once you are a part of Team GWAAC, you will never look back.

If you are passionate about saving lives, and committed to caring for people in your local community, it sounds like this could be the opportunity for you! 

Closing date: 9am on Friday 2nd April

TO APPLY AND FOR MORE INFORMATION:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website where you can download the job description and complete the application process. 

No agencies please.

Supporter Care Administrator

London

£20,286 - £24,344 per annum

35 hours per week

Permanent

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people. We are almost wholly reliant on income received from supporters and donors to the charity. Looking after these supporters is crucial. 

Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from the charity’s supporters and members of the public, delivering excellent supporter care to all.  This involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively including all areas of administration.

In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important. 

You will have experience of working in a fast paced customer care environment, ideally within a charity, be an effective communicator and a confident user of Excel and Word. Previous database experience would be preferable. 

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Wednesday 10 March 2021 at 23.59.

We expect interviews to be held via Zoom on Monday 22 and Tuesday 23 March 2021.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

Supporter Care Assistant, Fundraising department

• Location: Bristol, UK – office-based
• Salary: £21,905 p.a
• Duration: permanent
• 35 hours/week
• Benefits
• Pension

This is a great opportunity to join a professional fundraising team in a dynamic international development charity. Our goal is to reduce poverty and protect the environment in the drylands of Africa – helping some of the poorest communities in the world to grow a way out of poverty.

We’re looking for an enthusiastic, personable and conscientious individual with a passion for providing excellent supporter care for Tree Aid’s donors. Your role will be to support all areas of administration for the Supporter Fundraising department, primarily through the administration of donations, donor correspondence and database analysis.

Key objectives are to:

1. To support all areas of administration for the fundraising department
2. Process donations and respond to enquiries, maintaining a high level of donor service
3. Work with the Finance Department to ensure accuracy of donations reporting
4. Assist with income generating activities and provide support to the Fundraising Officers

Who we are looking for:

We’re looking for an enthusiastic, friendly and organised administrator to join our professional fundraising team.

You will be confident in communicating with our supporters on the telephone and by email, have excellent written communication skills and be familiar with using databases for inputting and analysing data.

You will be responsible for a variety of administrative tasks, have excellent organisation skills and will be expected to play a vital role within the fundraising team.

The full job description and person specification, and equal opportunities monitoring form can be downloaded from the Tree Aid website. Candidates must be legally entitled to work in the UK at time of application.

Apply through the Tree Aid website. Please send us your CV, together with a Supporting Statement (max. 1 page) explaining how you meet the person specification, and equal opportunities form.

Candidates must be legally entitled to work in the UK at time of application. As a charity with limited resources we can only respond to successful applicants.

Key dates:

• Closing date: 9am Monday 15th March
• Online task submission: Wednesday 17th March – you will be notified of this if successful at first stage
• Interviews: Thursday 18th March
• Start date: Monday 19th April or as soon as possible thereafter

Our approach to recruitment:

We value diversity and welcome applications from applicants from all backgrounds. We particularly welcome applications from people with a Black, Asian or minority ethnic (BAME) background.

We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.

Our client, an international health charity is looking to recruit a Supporter Care Officer, the charity has gone through an impressive state of growth, tripling their income over the past 5 years. The successful candidate will deal with all incoming supporter enquiries, ensuring that excellent care is delivered to all existing and prospective supporters. This role will also include a small amount of database administration.

Duties for the Supporter Care Officer:
First point of call for all supporter queries, new and existing
Sending thank you and communication emails and letters
Assisting the manager with supporter journey projects
Manage banking and post
Amending records and updating Gift Aid status
Sharing donor communications with internal teams
Process and reconcile incoming gifts
Updating donor information and records

You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications

If you would like to have an informal discussion, please call on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Based within the Fundraising Team and working closely with Finance, the post holder will ensure the efficient and effective processing of income from supporters and provision of excellent donor care.

Client Details

A Childrens Charity in Central London, offering 3-6 months home working

Description

· Processing and posting all income (i.e. cheques, postal orders, cash, CAF, Charities Trust vouchers) onto the ThankQ database, ensuring that all income information is kept up to date and within timescales set

· Administer and write thank you letters and emails to supporters ensuring that all donors are given the opportunity to make their donation tax effective, where appropriate, by sending out 'Gift Aid Asks' and follow up with reminder emails when Declarations not returned, following agreed processes.

· Set up and amend Gift-Aid Declarations on the supporter database (oral and written) as necessary whilst ensuring that accurate records are kept in accordance with the gift aid procedures and the Inland Revenue's requirements in this area.

· Be responsible for receiving donations over the telephone by Credit/Debit cards - displaying excellent customer care skills at all times.

· Communicate with donors, supporters and internal people to resolve all queries in a patient and sympathetic manner, promptly and courteously whilst displaying excellent customer care skills at all times.

· All communications with supporters and donors to be accurately recorded on the ThankQ database following agreed procedures.

· Follow agreed processes for coding all income accurately including restricted income.

· Carry out donation processing and administration duties for CAF.

· Download and reconcile weekly reports from JG and VMG and prepare for importing donations accurately onto the supporter database

· Download and reconcile monthly reports from CAF, Charities Trust & Charitable Giving and prepare for importing payroll giving donations onto supporter database. All to meet month end and team timescales.

· Prepare, reconcile and import relevant files from online giving platforms (JG, VMG, Much Loved, etc) and other sources (credit card, direct debit, standing orders, cheques and cash) into ThankQ within agreed schedules.

· Add and amend details within the supporter database, follow data protection, data maintenance, PCI compliance and data collection procedures.

· Maintain the security and confidentiality of individual details as required at all times.

· Follow agreed processes for filing, storing and destroying paperwork.

· Follow the agreed process for complaint handling. Reporting any problems as and when they arise.

· Complete other Supporter Care duties as required by the Senior Fundraising & Events Coordinator

Profile

• An understanding of the charity sector and charity income streams
• Substantial experience of working with databases and experience of producing reports, statistics and analysis
• Experience of monitoring and maintaining recording systems and procedures
• Experience of using a range of IT packages including ThankQ (or Raisers Edge) & MS Office (word processing, spreadsheets and databases

Job Offer

£14-15ph & Working from Home

Temporary Supporter Care Officer (Income Processing), London, Health Charity, £18 per hour via umbrella (In Scope IR35), contract (up to 3 months)

• Are you a supporter care officer with experience in processing income from supporters?
• Do you have a background of providing excellent donor care?
• Would you like to work for a leading and innovative health research charity?

I am working alongside a health research charity. They are seeking an excellent Temporary Supporter Care Officer (Income processing) to come and in support the charity with ensuring efficient and effective processing of income from supporters as well as providing excellent donor care.

In this role, you will be responsible for...

• Ensuring efficient and effective processing of income from supporters as well as providing excellent donor care
• Processing and posting all income onto the charity's database (ThankQ)
• Administering thank you communications to all supporters
• Receiving donations over the telephone by Credit/debit cards
• Carrying out donation processing and administration duties for CAF
• Adhering to all data protection, data maintenance, PCI compliance and data collection procedures

You will be ideally suited for this position if you have…

• Experience of working in supporter care
• Worked with databases and previously produced reports, analysis and statistics
• Experience of working with charity CRM databases (preferably ThankQ)
• Strong relationships building skills
• Excellent communication skills
• Ability to work autonomously

What next?

An appointment is looking to be made urgently, with applications being reviewed on a rolling basis. As such this opportunity is liable to close at short notice so apply now to avoid disappointment! If you wanted to find out more about this Temporary Supporter Care Officer (Income Processing) position, get in touch ASAP on the below:

Tel: 0207 269 6338

Email:

________

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you know anyone looking for a new role, your referral could earn you £250

The consists of five distinct brands: , , , and . If you or anyone you know is looking to join our growing recruitment team, speak to us today. £250 is on offer for any referrals we successfully hire.

Supporter Engagement Assistant

You will be part of the Central Supporter Engagement function working across fundraising to engage and steward fundraising supporters in order to maximise value, retention and engagement with CLIC Sargent.

Supporter Engagement Assistant Responsibilities:

• You will provide exceptional 1st tier / frontline customer service and fundraising support on the phone, via e-mail, digitally (webchat and social media), letter and by fulfilling supporter requests, primarily at supporters’ initial stages of their relationship with the charity.
• To identify opportunities to deepen engagement and drive income generation by being the primary point of triage in assessing the appropriate stewardship levels for our supporters.
• A key responsibility of this role is to provide outbound stewardship and telemarketing calls to audiences including direct debit givers and donors.
• You will be an ambassador for the cause, deepening supporter engagement, trust and loyalty with each interaction.

Supporter Engagement Assistant Requirements:

• Demonstrable experience in and passion for delivering exceptional customer service.
• Experience in working with customers or supporters on the phone and in writing, with outbound calling experience.
• Proven achievement of working to targets.

What we offer:

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

About CLIC Sargent:

Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Location: Bristol
Type: Permanent, Full Time
Salary: £18,914

You may have experience of the following: Fundraising, Supporter Engagement, Customer Service, Telemarketing, and Call Centres.

Ref: 96869

Head of Major Gifts & Trusts

Would you like to contribute to something meaningful and work with us along our mission? This is your chance. We are looking for an experienced individual who can lead Norwood’s core Donor Group.

Purpose of the role

To provide clear point of contact for some of our most significant individual donors and Trusts and Foundations and to ensure that we steward these relationships effectively and derive maximum lifetime benefit.

Working together with the Associate Director of Fundraising and Community Engagement, lead and implement the strategy for the Major Gifts and Trusts income development.

Working and developing your team, ensuring excellent stewardship of our Major Donors and Trusts and that cultivation plans are put in place and implemented. To jointly lead and work alongside the Head of Events, to ensure the income delivery of the Annual Dinner, corporate events and other events involving major donors.

The lead the development of new relationships with Trusts, and major donor giving circles to expand and diversify the mix of Norwood’s core donor group, in line with the overarching fundraising and engagement plans.

Some of the main responsibilities

1. To work with the Associate Director of Fundraising and Community Engagement to develop and lead the major gifts strategy for Norwood to substantially increase income from major donors and Trusts.
2. To lead, line manage and support the Major Gifts and Trusts team ensuring performance management of staff and their on-going personal development to enable them to reach their maximum potential within Norwood.
3. Deliver plans against agreed targets and budgets, monitoring, evaluating and reporting as necessary.
4. To be responsible for achieving the income target for your portfolio of donors and supporting your team to achieve their targets.

Essential requirements

• Experience of developing relationships with major donors and major donor prospects.

• Experience of Trust fundraising

• Experience of achieving significant major donor gifts.

• Experience of writing, developing and taking responsibility for strategic plans.

• Experience of working with a wide range of individuals at a senior level.

• Experience of working with a major donor appeal board.

• Experience of managing a team.

All applicants are required to provide a cover letter with their application

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service

Benefits:

• The opportunity to work for a leading UK charity

• Competitive salary & benefits package

• Generous annual leave entitlement

• 1pm finish on a Friday

• A challenging and varied role

• A supportive team

• Additional leave during Jewish festivals

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Norwood is a disability confident employer. This means we are committed to employing people with disabilities.

Patron: Her Majesty The Queen.

Registered Charity No: 1059050

This is a full time post providing administrative support predominantly to the Grants function at University Hospitals Birmingham Charity (‘UHB Charity’), the official NHS Charity for the four hospitals of University Hospitals Birmingham NHS Foundation Trust - Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Good Hope Hospital and Solihull Hospital.

UHB Charity is dedicated to improving the experience of patients, their families and the staff who care for them.

The Charity raises funds to support patients of the four hospitals by providing new and innovative equipment, funding research and supporting patient and family welfare projects.

The Queen Elizabeth Hospital Birmingham in particular has a world class reputation, and specialises in cancer treatment, organ transplantations and trauma care. It is also home of the Royal Centre for Defence Medicine, where the UK’s military patients are treated.

Heartlands Hospital has a specialist neo-natal unit and very busy children’s and maternity units.

Good Hope Hospital and Solihull Hospital serve the towns of Sutton Coldfield and Solihull.

The post offers flexible working from home and the opportunity for office working at any of our four hospital sites as suits the job holder and line manager.

The Administration Assistant - Grants will work closely with other members of the hospital charity, in particular the Office Manager and Charity Chief Executive, to efficiently administer the grant making programme for the hospital charity.

Working as part of a team the post holder will have specific responsibility for accurate inputting of charitable orders, checking suitability of grant requests, correspondence with suppliers and procurement teams.

The post holder will also learn how the Charity proactively seeks feedback on its grant programme, and will be actively involved in sending out and obtaining grant review forms and passing on interesting case studies to the Charity’s communications team.

Working as part of a team the post holder will also be involved in accurate data inputting of donations, fundraising and Gift Aid claims and correspondence with donors and fundraisers.

This role would suit someone looking to gain experience in a grant making organisation

This is a full time post in the Communications Team at University Hospitals Birmingham Charity (‘UHB Charity’), the official NHS Charity for the four hospitals of University Hospitals Birmingham NHS Foundation Trust - Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Good Hope Hospital and Solihull Hospital.

UHB Charity is dedicated to improving the experience of patients, their families and the staff who care for them.

The Charity raises funds to support patients of the four hospitals by providing new and innovative equipment, funding research and supporting patient and family welfare projects.

The Queen Elizabeth Hospital Birmingham in particular has a world class reputation, and specialises in cancer treatment, organ transplantations and trauma care. It is also home of the Royal Centre for Defence Medicine, where the UK’s military patients are treated.

Heartlands Hospital has a specialist neo-natal unit and very busy children’s and maternity units.

Good Hope Hospital and Solihull Hospital serve the towns of Sutton Coldfield and Solihull.

The post offers flexible working from home and the opportunity for office working at any of our four hospital sites as suits the job holder and line manager.

The Communications Assistant will work closely with other members of the hospital charity, in particular the Communications Manager and Charity Chief Executive, to efficiently promote the activities of the hospital charity to a wide audience.

This role would suit someone looking to develop their skills in media, communication plans and creative content.

You'll be pitching stories to TV, radio, press and magazine contacts and supporting those stories on social media, planning innovative and exciting social media campaigns, writing features, promoting our wide range of fundraising events and appeals and telling stories about people who do extraordinary and heart-warming things to help support patients at Birmingham’s busiest hospitals. 

As well as generating positive media coverage, the successful candidate will update the Charity’s websites and social media pages, attend Charity events and help compile the Charity’s quarterly newsletters.

Sightsavers Ireland has an exciting opportunity for a Senior Fundraising Assistant to join and support our growing Individual and Major Giving teams.

The Senior Fundraising Assistant will provide support to the fundraising team across a range of campaigns and appeals, gaining experience and understanding of a range of fundraising methods and learning how to manage relationships between Sightsavers Ireland and its existing supporters as well as fostering relationships with prospective new donors

About the Role

The Senior Fundraising Assistant will play an integral role in the team, supporting the delivery of significant income on key campaigns to ensure continuous growth for Sightsavers Ireland. They will be required to:

• Develop briefs for high value cash appeals and supporter care mailings.
• Work closely with creative agencies, database teams and supporter care teams.
• Respond to calls, emails, and queries from current and prospective donors.
• Work closely with supporter care on a range of activities.
• Coordinate the transfer of files with key partners.
• Actively call prospective donors.
• Provide support in the implementation of engagement campaigns such as the World Sight Day Abseil and Bright for Sight.
• Identify and research prospective corporate organisations, major donors and trusts/foundations.
• Contribute to the maintenance of the Sightsavers Ireland database, ensuring all information is accurate.

About You

The successful candidate will ideally have:

• a degree or equivalent experience in a related subject or role
• brilliant communication skills
• a high degree of initiative, flexibility and creativity
• excellent knowledge of Microsoft Office, specifically Excel, PowerPoint and Word
• good analytical skills in order to prioritise and plan opportunities
• excellent interpersonal skills
• a solution-driven approach
• the ability to work on their own initiative as well as part of an engaged team.

This is a rewarding, demanding and diverse role and more detail may be found in the job description.

Closing date: 7 March 2021

We anticipate that remote interviews will take place in mid- March 2021. Whilst we are currently working from home, once the current restrictions are lifted, the successful applicant will be expected to regularly attend at our offices in Central Dublin.