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Closing in 5 days
Caxton Youth Organisation, SW1V, London (On-site)
£26,000 per year
We’re looking for someone who understands the youth workspace, who is enthusiastic about youth-led activities & amplifying the youth voice.
Posted 4 days ago Quick Apply
Closing in 3 days
London Reclaimed, Multiple Locations (On-site)
£32,000 per year
Posted 3 weeks ago Quick Apply
Kensington & Chelsea Mind, London (On-site)
£30,984 - £31,895 per year
Seeking an enthusiastic individual to join Kensington & Chelsea Mind's Peer Support Team .
Posted 2 days ago Quick Apply
Scope, Multiple Locations (Hybrid)
£13,365 per year (£26,730 per year full time equivalent)
Posted 2 weeks ago
Birmingham and Solihull Women's Aid, Birmingham (On-site)
£25,419 per year
Home Options Worker
Posted 1 day ago
Closing in 6 days
Leonard Cheshire, London (On-site)
£24,647 per annum
Change 100 is our flagship youth employment programme, matching top disabled graduate talent to 3-month internship opportunities
Posted 4 days ago
Mind in Brighton and Hove, Brighton and Hove (On-site)
£24,825 per annum pro rata (actual salary: £14,895)
Posted 5 days ago
Closing today at 13:28
NFP People, Multiple Locations (Hybrid)
£24000 - £26000 Per Annum
Posted 4 weeks ago
Kensington & Chelsea Mind, Multiple Locations (Hybrid)
£25,419 - £26,975 per year
KCW Peer Support Worker for Complex Emotional Needs
Posted 2 days ago Quick Apply
Birmingham and Solihull Women's Aid, Birmingham (On-site)
£25,419 per year
To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse.
Posted 1 day ago
Closing in 5 days
Community Links, Leeds (On-site)
£20,592 per year
Posted 4 days ago
Live West, Bristol (On-site)
£21,800 - £24,200 per annum plus car allowance
Posted 1 day ago
Evolve Housing + Support, CR0, Croydon (On-site)
£25,133 per year
Posted 2 weeks ago
Hft, Preston, Lancashire (On-site)
£9.90 per hour
Posted 1 day ago
Page 1 of 35
£34,800 - £42,600 per year
Permanent, Full-time
Job description


The Community Support and Insight (CSI) Team puts the 38 Degrees community of supporters in focus, by listening to and understanding their views, priorities and experiences, so that 38 Degrees can better reach and mobilise a powerful, broad community to create change and tell a compelling, story about the fairer, more respectful and sustainable country we want to become.

We lead on representing the views and real life experiences of our audiences so that supporters can be front and centre of our campaigns, and we deeply understand who is part of our community - bringing data that makes our campaigns more impactful and supporter-driven, and ensuring campaigns better resonate with our broad, representative community and beyond. We amplify these findings for use internally and externally. 

The CSI Officer, reporting to the Head of CSI, delivers a full-range of activities, from providing a high quality service and experience to 38 Degrees' community of supporters and stakeholders, to collecting and  reporting on relevant data and information and providing analysis of what we hear from the community of supporters and target audiences

The Officer role is responsible for making recommendations that contribute to ongoing CSI analysis and campaign decisions, using a variety of data points and channels, supporting the wider team to utilise community insights to make 38 Degrees more impactful and engaging, and to empower the 38 Degrees community. The role is also responsible for implementing relevant recommendations when required.

This job describes the role of the Community Support and Insight Officer. The 38 Degrees team works in a culture of togetherness and passion for our issues and determination to win, so from time to time, the team will be expected to perform activities outside of their normal role.


All 38 Degrees staff should have a deep commitment to our mission of empowering our supporters to win campaigns on the issues they care most about. 




  • Analyse and report on CSI data, in line with 38 Degrees' data handling and security guidelines, in support of campaign design and delivery as well as data-driven strategic decision-making.

  • Responsible for resolving queries from a variety of communication channels from our community of supporters and the public,while consistently meeting agreed response timelines and overseeing the timely resolution of urgent queries.

  • Provide high quality service standards and supporter experience, based on established guidelines. Continue to develop, update, and implement these guidelines and best practices, and lead relevant staff training.

  • Contribute to maintaining a culture that understands the priorities and experiences of the 38 Degrees community of supporters whilst challenging the perspectives of the wider team.



  • Advise cross functional teams on community insights by utilising all available data sources and channels to understand our community of supporters and target audiences

  • Bring timely analysis and recommendations to relevant teams from insights on a regular basis, which support the implementation of change and improves our campaigns and communities experience, and puts supporters front and centre

  • Identify issues which promote/impede delivery of information critical to campaigns and supporter engagement activities and work to swiftly resolve these

  • Create a range of work products to support and deliver on CSI and campaign priorities including content creation 

  • Proactively identify gaps that may affect our community or service, and collaboratively deliver agreed projects to ensure the views of supporters and our target audience is heard and embedded. 

  • Proactively support and guide petition starters to run their campaigns, and moderate, scope and share incoming campaigns with the CBY team, and then work closely with them to decide next steps, ensuring petition starters have consistent support and CSI better understand our community

  • Collaboratively create work products, including questionnaires, and utilise other research methods, to enable 38 Degrees to deeply understand its community and their lived experiences and put real lives front and centre



  • Anticipate operational and systematic issues affecting timely delivery of information and CSI services to sustain continuity in the provision of the CSI service.

  • Contribute to evaluating and improving 38 Degrees services to represent our communities perspectives, including testing as needed.

  • Deliver insights which can be integrated with the priorities and work of the campaigns team



Demonstrable significant experience of gathering information and providing recommendations based on insights and data, particularly qualitative data,  and of delivering high quality support to stakeholders ensuring consistency in quality and conformity with CSI standards, and establishing ongoing guidelines / best practice.


Understand the priorities of 38 Degrees' supporters and target audiences, and make recommendations about how to better serve them.


Deliver timely production of CSI deliverables, including weekly/monthly reporting, qualitative research, training/briefing sessions on service processes and outputs working collaboratively with colleagues.


Significant demonstrated skill in developing and sharing best practice.


Advise cross functional team members on how to effectively engage with our community of supporters and identify opportunities for further engagement and how to embed.



Deliver an excellent service to our community of supporters and target audiences, ensuring they have an excellent experience of the CSI service. Engage with stakeholders to improve supporter services.


Demonstrable significant experience of planning, evaluating, and delivering processes, producing recommendations, qualitative research/analysis, and providing excellent support services, 


Complete projects, research, share/embed information and feedback and respond to supporter queries in a timely manner to ensure service standards are maintained.


Identify/implement/recommend improvements and enhancements to processes which improve team consistency, delivery, and quality.


  • Significant experience in delivering a high quality support service to stakeholders, research, analysis and reporting on data from stakeholder engagement to inform organisational decision making. 

  • Significant experience in the use of CRM tools and databases.

Application resources
Application Instructions

You can apply for this role by emailing your CV and the answers to the questions below (of no more than 2 pages) to the recruitment email address as stated in the advert
1) Having read this advert, what appeals to you about the role and 38 Degrees?
2) What do you think makes you a good fit for this role, particularly thinking about your communication skills and
your experience?
3) What do you think would be the most important things to consider when representing the views, priorities and experiences of millions of people from different backgrounds all across the country?

Refreshed on: 04 July 2022
Closing date: 27 July 2022 at 23:59
Tags: Campaigning

The client requests no contact from agencies or media sales.