Engagement support worker jobs

Are you a natural relationship builder who thrives on influencing senior stakeholders, driving engagement and making things happen?

The Royal College of Radiologists is looking for an Exams Engagement Officer to play a pivotal role in supporting and inspiring our national network of volunteer examiners. This is a unique opportunity to work with leading clinical professionals across the UK and internationally, ensuring they remain engaged, motivated and equipped to deliver high-quality assessments that uphold standards across radiology and oncology.

You'll be the trusted point of contact for over 200 senior clinicians, building strong relationships, influencing participation, supporting change initiatives and helping shape the future direction of our examinations programme.

What you'll do

• Build and maintain strong relationships with senior clinical examiners and committee members. 
• Lead examiner recruitment and support workforce planning across exam boards. 
• Coordinate training, inductions and engagement activities to support examiner success. 
• Work closely with operational teams to ensure exams are appropriately resourced and delivered smoothly. 
• Analyse feedback and engagement data to identify improvements and support strategic decision-making. 

What you'll bring

• Experience coordinating complex projects, programmes or stakeholder networks. 
• Experience of financial administration, budget monitoring and maintaining financial records and reports
• Exceptional communication and relationship-building skills. 
• The ability to influence, negotiate and build consensus with senior stakeholders. 
• Strong organisational skills, attention to detail and a proactive approach.
• Confidence managing multiple priorities in a fast-paced environment.
• Experience maintaining databases, producing reports and working with data.

If you're looking for a role where you can combine relationship management, stakeholder engagement, project coordination and continuous improvement while making a meaningful impact, we'd love to hear from you.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

About Future Frontiers

Household income is still one of the strongest predictors of a young person’s future opportunities and earning potential in the UK. Future Frontiers exists to help level the playing field. We equip under-resourced young people with the knowledge, skills, confidence and connections they need to broaden their horizons and take positive steps towards their futures. 

In partnership with schools and businesses across Greater London, we deliver programmes of personalised careers coaching, skills development and exposure to professional role models for young people from low-income families. This year, we are supporting around 2,500 young people through our programmes. You can find out more about our work and impact in the Annual Impact Report on our website. 

The role

We are seeking a dynamic Director of Income & Engagement to join our senior leadership team. This pivotal role is responsible for developing and implementing robust income generation strategies to diversify and grow our voluntary and traded income streams. 

The ideal candidate will have a proven track record in sales and/or fundraising, building strategic partnerships and driving innovation in income generation. As a key leader in our organisation, you will be responsible for a team of c.10 people, and work collaboratively across the charity to enable us to grow sustainably and ensure that we have the support to reach and impact more young people

Key responsibilities

Leadership and Strategy:

• Lead, inspire, and develop a high-performing income generation team of 10 people, including two direct reports (Head of Partnerships and Head of Philanthropy)
• Develop and execute a comprehensive income generation strategy and plans that align with the charity’s mission and goals
• Oversee all income generation and stakeholder engagement activities, maximising the growth potential and visibility of Future Frontiers to deliver impact
• As a member of the Senior Leadership Team and wider leadership team, contribute to discussions and decisions around Future Frontiers’ performance and plans for the future
• Play a key role in the development and delivery of charity-wide initiatives and embedding an inclusive and enabling culture

Partnerships and Business Development:

• Lead the team to identify, establish, and nurture strategic partnerships with businesses, foundations, and other organisations
• Motivate and enable the Partnerships team to develop new business, retain existing partners and meet stretching sales targets
• Develop and grow high value partnerships through attending meetings, sharing impact and exploring wider opportunities for collaboration 

Fundraising and Product Development:

• Equip and empower the team to develop compelling grant applications, fundraising campaigns and events to attract new supporters and further engage existing ones
• Collaborate and innovate across the organisation to develop new products and services that align with the charity’s mission, generate income and support diversification
• Stay abreast of trends, opportunities and challenges in education, employment and the charity sector, enabling Future Frontiers to plan ahead, embrace opportunities and mitigate for emerging risks 
• Marketing and Communications:
• Lead collaborative efforts across Future Frontiers to develop marketing and communications plans and content that align with the charity’s objectives
• Act as an ambassador for Future Frontiers, championing our work and impact with supporters, stakeholders, prospects and the wider public
• Enhance the charity’s reputation through effective brand management, ensuring consistent branding and messaging across all channels

Performance and Accountability

• Prepare and manage the Income & Engagement budget, ensuring effective allocation of resources and working closely with the Finance & Operations team to accurately account for income and expenditure
• Take overall responsibility for achieving income targets and developing sustainable, diversified income streams that support the charity’s long term growth 
• Monitor and report on income performance, providing regular updates to colleagues, the CEO and Board of Trustees
• Oversee the production of the Annual Impact Report and Annual Report & Accounts 
• Ensure compliance with relevant legislation, regulations and best practice

About you

Knowledge and experience:

• Proven experience in developing and delivering successful income generation strategies (Essential)
• Demonstrated success in growing income through diverse streams, including one or more of fundraising, sales, partnerships, philanthropy and product development (Essential)
• Experience of leading successful sales and/or fundraising teams (Essential)
• Experience in the social mobility, education, or charity sectors (Desirable)
• Knowledge of relevant fundraising regulations and best practices (Desirable)

Skills, competencies and personal qualities:

• Passion for Future Frontiers’ mission and a strong commitment to improving opportunities for under-resourced young people
• Strong leadership skills, with the ability to inspire and motivate others
• Excellent interpersonal and communication skills; able to build and maintain relationships, negotiate with and influence  a wide range of stakeholders
• Strategic thinking, analytical and problem-solving skills
• Proven commercial and financial acumen
• Commitment to and consistent demonstration of our values - outlined on our website here

What we can offer you

• Annual leave of 27 days plus bank holidays, pro-rated for part time employees and increasing with length of service
• Enhanced leave and pay packages exceeding statutory requirements
• Pension scheme with employer contributions starting at 3%, increasing with length of service 
• Flexible working arrangements, including regular home working, up to two weeks working abroad annually, and flexibility around core hours
• Opportunity to apply for an extended career break (following 3+ years’ service)
• A supportive and inclusive workplace, with dedicated wellbeing initiatives and mental health support through our Wellbeing and Inclusion Group and mental health first aiders
• Employee Assistance Programme including 24/7 GP access
• Annual personal training and development budget of £300
• Cycle-to-work scheme access and season ticket loans
• Access to discounts and savings through Tickets for Good and Charity Worker Discounts

Equity, diversity and inclusion 

Here at Future Frontiers we are dedicated to equity, diversity and inclusion (EDI) in everything we do. The principles of EDI underpin our mission and we treat all employees, partners, volunteers and young people as individuals. We are proud to foster an open, inclusive and supportive culture where everyone feels respected, valued and able to thrive.  We champion diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, religion and socio-economic background. We recognise that people face different barriers to opportunity and are committed to creating a workplace where everyone has the chance to succeed. 

We encourage applications from people of all backgrounds . If you would like to talk to us about working at Future Frontiers in advance of your application, particularly regarding diversity, we strongly encourage you to contact us via email and we will arrange a call. We are committed to making reasonable adjustments throughout our recruitment process and employment where needed. As an organisation dedicated to improving social mobility, we are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to the young people we support.

How to apply

• To apply, please complete the application form on CharityJob, upload your CV and add a supporting statement. We recommend that you draft your supporting statement in a separate document first, and then copy and paste it into the form. Your supporting statement should be no more than 1,000 words, and should cover:
  • Why you want to work at Future Frontiers. What is it about our charity that excites you? 
  • How you meet the essential knowledge and experience criteria given in the job description

• Deadline: Wednesday 22 July, 5pm
• Initial online interviews will be held during the week commencing 3 August
• Final interviews are expected to be held on at our office in London Bridge on Wednesday 12 or Thursday 13 August

The successful candidate will be required to undergo a full ‘safer recruitment’ checking process, including an enhanced DBS check and reference checks.

About the role: 

A front door is not the finish line. For people moving on from rough sleeping, accommodation can be the first real point of safety in years — but keeping it, trusting support and preparing for independent housing takes skill, patience and persistence.

As Lead Support Worker in our Rough Sleeping Accommodation Programme, you will support people accepted into RSAP move on accommodation to settle, sustain their tenancy and build the confidence, skills and connections they need to move forward. You will work with people who may be navigating trauma, poor mental health, substance use, offending histories, isolation or long periods of exclusion from services, offering support that is practical, consistent and rooted in their strengths.

You will take a lead role in referrals and assessments, develop high quality support and risk management plans, and work closely with housing, health, social care, criminal justice, substance use, mental health and community partners. From helping someone manage rent, bills and repairs, to advocating when systems become a barrier, you will be part of turning accommodation into a stable platform for longer term independence.

This is a role for someone who can combine warmth with tenacity. You will need to build trust, hold boundaries, stay calm when progress is uneven, and bring creative energy to complex situations. In return, Single Homeless Project (SHP)  will support you to keep developing your practice, deepen your knowledge and grow your career in a values-led organisation committed to ending homelessness.

About you:

• You know that ending rough sleeping takes more than a housing offer — and you bring the patience, skill and persistence to help people turn accommodation into something safe, stable and lasting.
• You can build trust with people who may have every reason to be wary of services, using consistency, honesty and clear boundaries to keep support moving forward.
• You understand how trauma, mental health, substance use, offending, poverty and exclusion can shape someone’s choices, risks and relationship with support.
• You are confident turning complex needs into clear action, from assessments and support plans to risk management, case notes and practical housing sustainment work.
• You are a strong advocate and creative problem solver, able to work with partners, challenge barriers and keep pushing for progress when systems are difficult to navigate.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 19th July at midnight

Interview date: Thursday 30th or Friday 31st July online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

About the role: 

Every day in this role is different, but at the heart of it is one thing: helping people feel safer, more stable and more in control of their lives.

As a Floating Support Worker, you’ll support people living across Westminster to sustain their tenancies, navigate challenges and build the confidence and skills needed to live independently. You’ll work alongside people facing homelessness, isolation, poor mental or physical health, domestic abuse, substance use and other forms of multiple disadvantage, providing practical and emotionally intelligent support that meets people where they are.

This is a role built on relationships. You’ll work closely with clients in their homes and communities, creating support plans that feel realistic, empowering and genuinely person-centred. Whether you’re helping someone manage rent arrears, reconnect with services, settle into a new home or take steps towards work, training or improved wellbeing, your support will help people move forward in meaningful and lasting ways.

You’ll be part of Westminster Floating Support, a fast-paced and supportive service funded by Westminster City Council, delivering housing-related support to people in all types of accommodation across the borough. Working as part of a collaborative and psychologically informed team, you’ll build strong partnerships with local services and agencies to make sure clients receive joined-up, holistic support.

At Single Homeless Project (SHP), we’re committed to helping our staff grow too. You’ll have access to ongoing training, reflective practice and real opportunities to develop your career within an organisation that is ambitious about creating change for homeless Londoners.

**This role is open to women only. This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

The postholder will primarily support women using our services, including clients who, due to trauma, safeguarding, privacy and engagement needs, will only accept support from women workers. The role may also involve supporting clients of any gender as part of wider service delivery.

About you:

• You bring experience supporting people facing multiple disadvantage, including homelessness, mental ill health, substance use, domestic abuse or social isolation, and know how to build trusting relationships that help people feel heard, respected and supported
• You feel confident helping people navigate the practical challenges that can put a tenancy at risk, from budgeting and benefits to rent arrears, housing options and building everyday independent living skills
• You work in a psychologically informed, strengths-based way, understanding how to motivate and empower people to move towards greater stability, confidence and independence at their own pace
• You’re able to balance empathy with professional curiosity, using support planning, risk assessment and safeguarding practice to provide safe, thoughtful and person-centred support
• You’re organised, proactive and able to manage a varied caseload while working collaboratively with colleagues and partner agencies to help clients achieve meaningful and lasting outcomes

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 19th July at midnight

Interview date: Wednesday 29th July online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

About Katherine Low Settlement   

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.   

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people. 

About the Role

The Lead Youth Worker plays a key role in shaping, coordinating and delivering high-quality youth provision within the Future Foundations programme at KLS. Reporting to the Head of Future Foundations, this role combines hands-on youth work with leadership, coordination and safeguarding responsibility, ensuring that children and young people are supported through safe, inclusive and engaging activities that promote their personal, social and educational development.

You will lead on the planning, delivery and evaluation of homework clubs, youth activities, trips and holiday programmes, while line-managing and supporting two Youth Workers and supervising interns and volunteers. You will work closely with families, schools, community partners and colleagues across KLS to provide joined-up, responsive support for young people. This is a people-centred leadership role requiring strong safeguarding practice, excellent organisational skills, and the ability to build trusting relationships. You will champion youth voice, promote positive behaviour and inclusion, and contribute to continuous improvement through reflection, data and learning.

Interviews are expected to take place during the week commencing 3 August 2026.

Key Responsibilities 

Youth Club & Holiday Programme 

• Lead the planning, delivery and evaluation of the youth club for newly arrived young people, within Future Foundations, ensuring sessions are safe, inclusive, engaging and developmentally appropriate. 

• Develop session plans and programmes that support young people’s learning, wellbeing and confidence, using participatory and youth-led approaches. 

• Lead the delivery of the weekly youth club, including wellbeing activities, workshops and targeted interventions for newly arrived young people. 

• Lead the planning, coordination and delivery of school holiday provision, including half-term, Easter and summer programmes, ensuring appropriate staffing, safeguarding and risk management arrangements are in place. 

• Work closely with the youth caseworker to encourage engagement and participation of young people at Southfields Academy International Department with the youth club. 

Safeguarding, Behaviour & Inclusion 

• Ensure all practice aligns with safeguarding policies and supports young people’s personal, social and educational development. 

• Maintain accurate safeguarding records, risk assessments and incident reports. 

• Lead on behaviour management and restorative approaches, supporting staff, volunteers and young people to resolve issues constructively

• Deliver safeguarding briefings and provide ongoing guidance and support to volunteers and interns. 

• Promote a culture of safety, inclusion, respect and positive behaviour across all activities. 

People Management & Support 

• Line-manage and support two youth workers through regular supervision, mentoring, appraisal and performance management. 

• Support with supervising interns, including managing timetables, providing guidance and coordinating with KLS colleagues. 

• Work with the Head of Volunteering and youth team to recruit, support, train and develop volunteers and interns, ensuring they understand their responsibilities and contribute safely and confidently to activities 

• Coordinate workloads across the youth team, ensuring staff, volunteers and interns are appropriately supported, work safely and maintain consistent standards of practice.

Youth, Family & Community Engagement 

• Build strong, trusting relationships with young people and their families, ensuring clear communication and inclusive engagement. 

• Liaise with families/carers to share information about activities, expectations and support needs. 

• Build and maintain effective relationships with local youth organisations, schools and partner agencies. 

• Represent KLS at relevant meetings, forums and community events. 

• Refer young people and families to internal casework, advice or external services as appropriate. 

Monitoring, Evaluation & Reporting 

• Support the Head of Future Foundations with monitoring outcomes, collecting feedback and using data to improve programme quality. 

• Maintain accurate records, including registers, consent forms and monitoring data. 

• Contribute to internal and external reporting, including funder and trustee reports. 

• Contribute evidence, case studies and monitoring information to funding applications, reports and evaluation processes. 

• Ensure the voices, experiences and ideas of young people inform programme development, decision-making and evaluation. 

Resources, Budgets & Planning 

• Monitor expenditure and manage resources, equipment and activity budgets in line with agreed financial procedures. 

• Ensure effective use of resources and value for money across youth provision. 

• Support the planning of annual programmes of activity in collaboration with colleagues, young people and families. 

Collaboration & Organisational Contribution 

• Work closely with colleagues across Future Foundations to provide high-quality, joined-up support. 

• Coordinate the School Years Working Group, supporting colleagues to share learning, collaborate effectively and deliver consistent, high-quality programmes across Future Foundations.

• Communicate effectively across teams to enhance service delivery and organisational learning. 

• Participate in supervision, appraisals, training and reflective practice. 

• Work in line with KLS’s values, policies and procedures at all times. 

Person Specification 

Essential Experience 

• Experience of working with refugee communities and/or children and young people and/or other vulnerable groups, with a strong focus on placing participants’ needs at the centre of service planning and delivery. 

• Experience of planning, delivering and contributing to reporting for projects within the voluntary or community sector (preferably with refugee or sanctuary-seeking communities). 

• Strong organisational skills, with the ability to manage multiple priorities and maintain high professional standards. 

• Experience of working sensitively with young people affected by mental health challenges and past trauma, with an empathetic, non-judgemental approach and the ability to build supportive but appropriately boundaried relationships. 

• Up-to-date knowledge of best practice in safeguarding and promoting the welfare of children and young people, and the ability to apply this in practice. 

• Confident IT skills, including use of the Microsoft Office suite, email, internet-based tools and social media. 

• Commitment to KLS’s mission, vision and values. 

• Passion for social justice, education and championing the strengths of families from refugee and sanctuary-seeking communities. 

Desirable Experience 

• Demonstrable experience of managing and supporting volunteers. 

• A recognised qualification in youth work, teaching or a related field. 

• Experience of monitoring and evaluating projects, including collecting evidence of impact and contributing to reports for funders. 

• Ability to communicate in another language, particularly Arabic, Somali, Farsi, Amharic and/or Tigrinya. 

• Knowledge of Battersea, Wandsworth or similar local communities. 

Other Requirements

• Willingness to work evenings - Monday or Tuesday evenings are a requirement and occasional Wednesday and Thursday evenings 

• Enhanced DBS check required (to be undertaken upon appointment) 

• Participate in regular supervision and annual appraisals; help to identify your own job related development and training needs. 

• Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity and respect. 

• Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.

• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS. 

• Excellent communication skills, both written and verbal, with the ability to engage effectively with young people, families, colleagues and partner organisations. 

• Ability to motivate, support and encourage young people to build confidence, skills and aspirations. 

• Ability to work effectively as part of a small team, while also working independently, using initiative. 

Further Information  

• Katherine Low Settlement is committed to equal opportunities.

• All offers to work at Katherine Low Settlement are subject to two satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS check.

• You will adhere to matters of confidentiality concerning this role and the KLS team.

• An induction is given to new staff, which includes sharing our policies and procedures relevant to this post.

• There is a 6-month probation period for this role.   

Purpose of the Job

Physical health and mental health are inextricably linked. The purpose of this role is to support people who have significant mental health issues and those from diverse ethnic backgrounds who may face barriers in accessing physical health checks. The role will provide longer term support in some cases, so people can address some of the barriers which might be in the way for them to consider their physical health positively. The roles will provide a service across Hammersmith and Fulham and Hounslow.

The role will be delivered within Primary Care and therefore you will be expected to build relationships within those settings and with community VCSE organisations to ensure that the service supports people within their own communities.

Key Responsibilities

• Get to know and build relationships with staff within Primary Care to enable a supportive and productive referral route into and out of the service.
• Work within communities and Primary Care to find out what services are available for people to access.
• Build relationships with staff in Primary Care, VCSE organisations, local communities that don’t access services and local community health teams.
• Build relationships with those who are accessing the service and work in a person-centred way to find out their needs. Particularly working to engage people from diverse ethnic backgrounds.
• Build an accessible route into the service for people which will lead to an increase in physical health checks and longer-term support if needed.
• Be inclusive and make reasonable adjustments where necessary, i.e., interpreters, Easy Read literature, disability accessible buildings for meetings, etc.
• Conduct basic physical health checks following robust training from health professionals.
• Support people in connecting to other services both VCSE and Primary Care.
• Alert Primary Care staff and the local authority/mental health teams if there are any concerns that have not already been identified.
• Signpost and refer clients to other services during and after the intervention.
• Promote health education and the service across the borough.
• Input monitoring information to the Service Manager.

We are looking for someone who has ...

• Experience of conducting physical health checks.
• Experience or working with those who have serious mental health issues.
• Experience of developing kind relationships to create a sense of belonging.
• Knowledge of health literacy, i.e., weight management, diabetes, blood test, smoking, etc.
• Experience of motivational interviewing.
• Experience of supporting people in a way which recognises and develops potential.
• Experience of involving people in the development of services and support.
• Good understanding / awareness of the barriers people with mental health issues face in terms of achieving good or improved physical health.
• Ability to promote health engagement.
• Experience of working with those with other needs in addition to mental health such as learning disabilities or substance misuse.

Please see attached JD for full role details. 

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

We are looking for Group Workers to support and enable clients to manage their own health and wellbeing; promoting healthier lifestyles and raising the awareness of the concept of ‘wellbeing’ and good mental health within an integrated care pathway.

The role involves delivering community-based activities and interventions, including skills-based groups and wellbeing activities, which are complementary to and reduce the need for services offered by the statutory sector. The groups and activities will aim to help clients to become more confident, enhance their wellbeing, and to develop their self-esteem and coping strategies.

Location: Woking, with travel across Northwest Surrey, Surrey Heath & Farnham, and Guildford & Waverley
Salary: £26,040 (pro rata if part time)
Hours: 28 hours/week or 35 hours/week, including some evenings and weekends
Contract type: Permanent

About the organisation:

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

Key responsibilities:

• To deliver physical, social and wellbeing activities, using both online digital platforms and face-to-face settings
• To empower, motivate and actively support clients to participate in the group activities
• To work collaboratively with Link Workers on the progress of clients
• To foster a safe and non-judgemental environment for the groups
• To maintain Health and Safety in the groups
• To work collaboratively with the Senior Group Worker to develop new groups for the timetable and communicate these with existing and prospective clients
• To ensure records are maintained promptly both electronically and on paper where appropriate, in line with Catalyst policies
• To signpost or refer clients to other services as appropriate
• To maintain confidentiality and respect the individual needs of the clients
• To provide ad hoc one-to-one support to clients where required
• To carry out risk assessments as appropriate
• To complete recovery stars with clients on a quarterly basis
• To act as an ambassador for the client group and for Catalyst

About you:

• Experience of delivering activities or groups, digitally and/or face to face
• A minimum of 1 year community experience of mental health, wellbeing, behaviour change work with adults
• An understanding of confidentiality, consent, information sharing, including GDPR
• An understanding of Safeguarding policy and practice
• Excellent presentation and written skills
• Commitment to accurate and confidential record keeping
• Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries
• Ability to be non-judgemental, empathetic, compassionate and patient
• Ability to work to all the policies, procedures and standards of the service and joint working arrangements with statutory and voluntary sector partners
• Knowledge and understanding of mental health issues
• Knowledge and skills of engagement, motivational, and behaviour change approaches
• Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community
• Ability to use supervision effectively
• A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner
• Ability to manage any challenging behaviour from clients and group dynamics
• Excellent organisation and planning skills
• Proficient in Microsoft Word, Outlook, and Excel
• Ability to enter data onto a database as required by the Service and Commissioners
• Have authentic attributes of Kindness, Commitment and Integrity
• Adaptable to change
• Dynamic and self-motivated
• Proactive, motivated and energetic
• Ability to work calmly in a challenging environment
• Capacity to innovate; work on your own initiative as well as part of a team
• Full UK driving licence and access to a vehicle with insurance for business use
• Ability to work flexibly across operational hours and evenings and weekends, where required

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to an enhanced DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK.

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

In Work Support Worker
Salary: £15 p/h
Place of work: Various London locations
Contract Period: Various hours as needed 

About the Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs).  As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working, seeking co-production and co-design from our Disabled members and encouraging and respecting diversity.

AoD is a medium sized charity with a Board of Trustees, 24 staff, a strong pool of casual staff and volunteers, including many with lived experience of disability – all of whom are passionate about removing the barriers faced by Disabled people.

AoD provides four key services: Youth, Employment, Welfare Benefits, and Independent Living.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We are at the forefront of setting up and delivering supported internships for Disabled young people. We provide an holistic service from management and employer engagement to hands-on, supervised support work across all sites.

Our Employment Service welcomes external referrals and offers support for Disabled people via our in-work support service.

We are looking to recruit several support workers to expand our pool.

The Post

The purpose of the job is to provide face to face support work and guidance to Disabled people within their workplaces. The post holder will provide the necessary support and encouragement to enable them to be successful, which will lead, eventually, to independence. The post holder will also work closely with, and take guidance from, their supervisor within AoD. They will work closely with the employer of the Disabled person to ensure the employer has the skills and confidence to manage and train their intern/employee.

Main duties and responsibilities

• To work face-to-face with individual Disabled people, under the guidance of their AoD Supervisor, in accordance with their personalised support plans
• To be fully cognitive of the workplace of the Disabled person to identify the requirements of key tasks
• To follow bespoke Support Plans plans which will enable the Disabled person to fulfil their role to meet the requirements of the employer
• To provide weekly feedback to their AoD Supervisor to ensure continued progression, identifying new areas in need of support, and advising on the amendment of support plans accordingly
• Together with their Supervisor, to plan, discuss and implement a timely reduction of support as and when the Disabled individual becomes familiar and competent with their role
• To negotiate note disability-related reasonable adjustments required for individuals and feedback to their AoD Supervisor
• To liaise with managers to discuss individual progress, respond to issues and implement next steps

Organisational responsibilities

• To work in accordance with Action on Disability’s Aims, Objectives and Values
• To comply with all organisational and departmental procedures
• To ensure safe, fair and responsible working practices, specifically AoD’s Health & Safety, Equal Opportunities, Safeguarding and Confidentiality policies
• To promote the work of AoD and the Social Model of Disability
• To keep accurate records and provide monitoring statistics and evaluation information as required for internal and external purposes
• To participate in, and actively contribute to, individual Supervision, training, team and organisational meetings
• To work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation
• Any other task as directed by AoD management

Person Specification

Successful applicants must be:

• Professional
• Positive
• Motivated
• Dependable
• Flexible
• Patient
• Empathetic

Essential

• Successful applicants must have:
• Experience of disability
• Experience of training, education or employment support delivery
• Maths and English to GCSE Grade C or equivalent
• Be willing and able to undertake any specific training required for the role
• An understanding of the needs of employers and ability to articulate the benefits of having a diverse workforce in businesses
• An understanding of the Social Model of Disability and its practical application
• Ability and willingness to learn and carry out a variety of employment tasks to support the Disabled person
• Evidenced experience of success in building strong and positive relationships with a variety of people and organisations
• Demonstrable problem-solving skills and experience
• Excellent interpersonal skills with a diverse population
• Good organisational skills with an ability to keep accurate records
• Good IT skills, including Microsoft Word, Excel, Outlook, Powerpoint and the internet
• Be willing and able to travel easily within London
• To be available for work at unsocial hours according to the demands of the work (occasionally)

Desirable

• Support Work qualification or equivalent is preferred but not mandatory
• An understanding of pan disability and employment

Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days.

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We welcome applicants from all walks of life.

As a Disability Confident Employer, we actively encourage applications from Disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

AoD is a Living Wage Foundation registered employer and all of our employees, casual workers and contractors are paid above the London Living Wage.

N.B: We are not able to offer sponsorship for this role.

No agencies please.

Job description 

Job Purpose 

The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.

The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes. 

Key Tasks 

• Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home. 

• Aid the discharge process and improve patient experience through tasks such as:

• Key cutting

• Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food 

• Checking heating, electric and gas is functional prior to discharge 

• Allowing access to the property for cleaning/repairs and receiving equipment

• Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home. 

• Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.  

• Help maximise service user independence by adopting an enabling approach. 

• Develop a listening, caring and professional relationship with the service user and their families/carers. 

• Provide domestic practical support within the home such as:

• Light cleaning,

• Washing (e.g. bedding),

• Changing bed sheets etc. 

• Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met. 

• Accompany service user outside the home e.g. hospital/GP appointments etc. 

• Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc. 

• Ensure services provided by AUKEL in the community are safe and person centred. 

• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures. 

• Provide cover in the case of sickness and annual leave periods of colleagues. 

• Support service user reviews, ensuring all visiting information is uploaded on to Salesforce. 

• Support volunteers in the team and provide support and guidance to their development. 

• Work with a range of professionals including: 

• Supporting health and social care professionals with patient discharge 

• Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge. 

• Handypeople & contractors.

Administration  

• Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.

• Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures. 

• Ensure service user comment sheets are completed.

• Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns. 

• Submit travel expenses regularly for sign off by manager. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures in line with our Values. 

• Ensure the service is delivered in accordance line with Care Quality Commission principals. 

• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.

• Respond to safeguarding or other concerns and make appropriate reports and management action.

Liaison  

• Work in collaboration with other agencies providing support within the service user’s home. 

• Work under the direction of the service manager and project officer/s. 

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services. 

 General 

• Meet regularly with your line manager for support, supervision, and appraisal. 

• Attend team and staff meetings, and other meetings as required. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 

• Complete any training which is required to fulfil the role. 

• Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc. 

• Work within AUKEL’s expectations of professional boundaries and confidentiality 

 Functional Links  

• The post holder reports to the manager /or Project Officer. 

• Close working with NHS health & social care professionals. 

• Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.

• Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest. 

We are looking for an Assertive Outreach Worker to engage and support vulnerable adults who are at risk of, or currently experiencing, cuckooing (where perpetrators take over a person’s home for criminal exploitation).

The role requires proactive, persistent, and person-centred outreach to build trust with individuals who may be reluctant to engage with services, with the aim of improving safety, reducing harm, and supporting sustainable recovery and independence.

Location: Nankeville Court, Woking, with travel across Surrey
Salary: £29,220 pro rata (£17,532 actual)
Hours: 21 hours per week, with flexibility to work across the work week
Contract type: Permanent

About the organisation:

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

Key responsibilities:

Outreach & Engagement

• Deliver assertive outreach, including home visits, community-based engagement, and multi-agency operations.
• Build trusting relationships with individuals experiencing exploitation, often with complex needs (e.g., substance misuse, mental health, homelessness).
• Engage service users who may be resistant or disengaged from traditional support services.

Safeguarding & Risk Management

• Identify, assess, and respond to safeguarding risks related to cuckooing and exploitation.
• Develop and implement risk management and safety plans in collaboration with service users.
• Act promptly on safeguarding concerns in line with local authority procedures.
• Work closely with police and safeguarding teams to disrupt exploitation and protect victims.

Case Management

• Manage a caseload of service users, maintaining accurate and timely records.
• Complete needs assessments and co-produce support plans tailored to individual needs.
• Monitor progress and adjust interventions accordingly.

Multi-Agency Working

• Work collaboratively with partner agencies including:
  • Housing providers
  • Police
  • Social services
  • Substance misuse and mental health services
• Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
• Advocate on behalf of clients to access services, housing, and support.

Prevention & Education

• Deliver awareness sessions to professionals and communities about cuckooing and exploitation.
• Support early intervention strategies to prevent exploitation.

Practical Support

• Assist service users with:
  • Securing safe accommodation
  • Accessing benefits and healthcare
  • Re-establishing tenancies
• Provide crisis support where required.

Working Conditions

• Regular lone working and community-based visits, including high-risk environments.
• Flexible working hours, which may include evenings and weekends.
• Requirement to follow all health and safety and lone working procedures.

About you:

Essential

• Experience of working with vulnerable adults, particularly within:
  • Substance misuse
  • Homelessness
  • Criminal exploitation / safeguarding
• Demonstrable experience of assertive outreach or intensive engagement work
• Strong understanding of cuckooing, county lines, and exploitation
• Knowledge of safeguarding legislation, policies, and procedure
• Ability to assess risk and manage complex, high-risk situations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a multi-agency team
• Ability to manage competing priorities and meet deadlines
• Resilience and ability to work in challenging environments
• Empathy and non-judgemental approach
• Strong problem-solving and decision-making abilities
• Effective record-keeping and IT skills
• Full UK driving licence and access to a vehicle (if required)
• Ability to work flexibly across area
• Have authentic attributes of Kindness, Commitment and Integrity
• Ability to maintain Equal Opportunity standards at all times

Please refer to the job description for a full breakdown of the key responsibilities and person specification.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to an enhanced DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK.

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Peer Support Worker
Reference: 354
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: Permanent
Salary: £25,233 per annum
Based: Waltham Cross + Herts Countywide travel required, depending on client need and waiting lists, with a focus on Waltham Cross and East Herts.

Another exciting role has become available within our Peer Support Service.

About the Peer Support Services

Our Peer Support Service started 14 years ago, Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire. Peer Support is the key service most requested by people and we now offer this in all of our 7 Wellbeing Centres across Hertfordshire. HMN’s values of Hope, Courage, Togetherness and Responsive form the basis of all the work we do.

Hertfordshire Mind Network provide a range of training opportunities, including our Peer Support Academy. Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values and these values form the ethos we work within our peer support team and the 2 academy courses we run which are: The Foundations of Peer Support and Supporting Others in a Peer Way.

About the Role

The Peer Support service provide tailored, personalised support for someone’s individual needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. This approach includes; Hope, Courage, Togetherness and Responsive. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.

As a Peer Support Worker you will:

• Offer 1-1 peer support in Letchworth and within other HMN Wellbeing Centres across the County depending on client need and waiting lists
• You will help co-facilitate our online Peer Support Group
• Meet client need and work within this personalised approach
• Work with clients in the community, within their home, as well as in one of our Wellbeing Centres
• Support clients in a peer support way
• Play an integral role in instilling HMN’s values through our 1-1 and group support
• Play a key part in the development and delivery of our groups
• Always ensure the delivery of quality services

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 31 July 2026.
Interview dates will be confirmed
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 354 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role: 

As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.

Key responsibilities:

One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:

• Signposting or referring to relevant national and local services.
• Providing practical and emotional support to kinship carers.
• Liaising with other professionals and organisations.
• Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
• Providing support for carers to secure grants from local and national funders.
• Set goals for change following Kinship Reach processes, in partnership with the kinship carer.
• Monitor, review and revise these goals to ensure carers are on track and goals remain relevant.

Peer group facilitation and management

Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:

• Developing existing groups and setting up new groups as required.
• Working closely with Kinship’s peer-to-peer service where appropriate.
• Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person peer support groups.
• Planning, preparing, facilitating virtual and in-person peer support groups.
• Promoting groups in the area you are delivering in to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

• Recruit kinship carers as volunteers to lead and support the development of virtual peer support groups.
• Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date).
• Support Kinship’s communications and engagement strategy, such as helping to provide case studies and sourcing images for newsletters and local media to promote the programme and recruit participants.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

• Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
• Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
• Provide reports and information for managers about cases of concern.
• Ensure you are aware of and follow safeguarding policies and procedures risk of harm protocol.
• Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
• Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy, risk assessment, events.

Monitoring and Evaluation

• Record attendance at virtual support groups and ensure this is reported on the Salesforce database.
• Ensure casework, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
• Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
• Collect case studies from your kinship carers to help demonstrate impact.
• Contribute to any reports for local authority partners as required in terms of data and case studies as required.
• Attend monitoring meetings as required.
• Engage in quality assurance processes in line with Kinship processes and policies.

Relationship and stakeholder management

• In partnership with the senior Kinship Family Worker, enable local authorities to understand the programme and pathways for how to make referrals.
• Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
• Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
• Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
• Where applicable, work with local authorities and voluntary and community groups supporting kinship families.

Night Engagement Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title: Night Engagement Worker 

Location: Based in Catford, closest station is Tulse Hill Station with great bus links nearby. This service does have step free access.

Salary: £28,800

Shift Pattern: 37.5 hours per week Monday to Sunday 20:30 - 08:30. You may also be required to work outside these hours as per service and resident requirements, which includes weekends and bank holidays which form part of your rota

About the Role

We’re looking for a Night Engagement Worker to join the team in Catford. You will support within the Offender Personality Disorder Housing Accommodation to support in successfully rehabilitating and reintegrating our residents and participants back into the community. The service delivers support for people in the criminal justice system who are deemed high risk, and likely to meet criteria for personality disorder. Penrose OPD HASS service offers specialist accommodation to people with high risk/high needs and require intensive support to overcome barriers to resettlement and progress towards independent living in the community.

You will assist with those who have recently been released from prison, secure health settings, or are transitioning from Approved Premises. Your role will involve supporting all aspects of key engagement activities, aiding their rehabilitation, reablement, and reintegration into society by providing pathways, support, and appropriate interventions, that will enable successful resettlements and work with internal and external partners and agencies to achieve desired outcomes. 

Key Responsibilities include:

• Support residents who may be facing challenges with substance misuse, helping them take positive steps forward.
• Creating one to one person centred support plans to support residents in achieving their goals.
• Ensuring the safety and wellbeing of residents at all times during the shift, including regular check ins and carrying our protocols.
• Planning activities to engage residents with other people, communities, and opportunities during the evening which may include movie nights and games nights.
• Lone working is part of the role, but you’ll always have a supportive team around.
• Be a valued and reliable member of the team, completing handovers for day colleagues for a seamless service.

About You

We're looking for someone who shares our passion for supporting people who may be deemed as having a personality disorder and have been referred to us by the criminal justice service. Our residents are at the forefront of our service delivery, so building trusting and professional relationships is key. You’ll be adaptable, proactive, and confident using your initiative to resolve challenges, and keep the night service running smoothly. Teamwork is essential and having previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, so you'll help deliver care that truly meets their needs. 

What are we looking for:

• Due to the nature of this service, it is an occupational requirement that the postholder is female
• Understanding of Personality Disorder
• Understanding of Criminal Justice System
• Awareness of external opportunities which are available such as with education, employment and benefits
• Organised and proactive in managing tasks like welfare checks, safeguarding, and accurate record keeping
• Experience working with people with multiple and complex needs
• Experience contributing to support plans, reviews, and helping residents work toward their goals
• Confidence in identifying when someone may be struggling with their mental or physical health, substance use, or other challenges, and knowing how to respond
• Ability to motivate and empower others to reach personal goals and overcome barriers to independence
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Understanding and compassionate of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

As one of our two Lead event stewards you will be responsible for our team of paid, casual Cathedral Stewards. The Cathedral Stewards are an essential part of our life at the Cathedral – making possible the busy and engaging programme of services and events that we hold. You will organise the duty rota for the paid Cathedral Stewards, lead the Cathedral Stewards on the Cathedral floor during events and special services and take a lead on the recruitment, training and development of the stewards in collaboration with the EA to the COO. 

You will work closely with the Head of Engagement, the Engagement Coordinator and the Head of Events – assisting them with their delivery of events. You will also be a key member of the Health, Safety and Security Committee at the Cathedral. At its core, this is a role which offers the Lead Event Stewards the chance to be at the forefront of our relationship with our visitors and play a key part in the success of our special services, large-scale commercial and Engagement events. 

If you have:

• Significant experience of event stewarding
• A keen awareness of health, safety, and security challenges for large public sites
• Experience of line managing volunteers or paid casual staff

And are:

• Customer focused, passionate about excellent engagement with excellent interpersonal skills
• Pragmatic and solution-oriented
• A strong communicator, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

• Organise monthly rotas for the Cathedral Event Stewards to ensure all events are adequately and appropriately staffed;
• Working alongside the HR team, develop and maintain a training programme for Cathedral stewards
• Work alongside the Head of Engagement and the Engagement Coordinator to take part actively in planning, set-up and delivery of Engagement events such as talks, theatre, music, comedy nights and art installations;
• Undertake stewarding shifts for special services, large scale commercial events and Engagement events;
• Work alongside the team to undertake Risk Assessments and Method Statements for special and Engagement events; 
• Assist the Audience Development Coordinator in collecting feedback from Engagement events
• Demonstrate outstanding customer service at all times;
• Attend the fortnightly Health, Safety and Security Committee: help to develop and implement new initiatives and responses to legislation and other guidelines, and assist with developing ways of working and steward handbooks;
• Attend various internal meetings including the weekly diary meeting, project and event planning meetings, all-staff meetings and the Health, Safety and Security Committee meeting.
• Ensure we are compliant with meeting our duty of care to members of the public.
• Compile steward timesheets and submit to the Finance Department for payroll

Closing date: 11.59pm on Sunday, July 12th 

Interviews are planned for Monday, July 20th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.