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Remote
£71,043 per year + benefits (including 11% employer pension contribution)
Full-time
Permanent
Job description
Platform Engineer
Remote (UK-based) | Full-time | Salary: £71,043 + benefits including 4.5-day week and 11% employer pension
Do your best work, for the right reasons.
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
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Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
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Investors in People Gold - through external accreditation and colleague feedback
�� About the Role
We've built a lot, fast. Now we want to make it last.
As a young organisation, we've used modern technology to move quickly and get remarkable products into teachers' hands. We've proven what's possible. Now we're maturing, making sure the foundations are as strong as what's built on top of them. We see this role as central to that change.
You'll work with engineering, product, and research colleagues to build confidence in using observability principles that deepen our understanding of how teachers and pupils use our products, and help us keep improving them. We work in product squads alongside designers, researchers, and education experts, regularly releasing new features and improvements so teachers and pupils get quick and easy access to the highest quality learning resources.
Alongside other members of the platform engineering group, you'll enable squads to move more quickly by optimising tooling and implementing automations, including the effective and safe use of AI. You'll drive the creation and adoption of engineering standards across code, deployment, security, observability, and monitoring. And you'll be a key driver of automation, working with the rest of the platform team to improve the overall developer experience.
You'll need a good understanding of platform engineering in a SaaS-heavy environment and the value it brings to an organisation. A solid grounding in development practices, security fundamentals, and infrastructure operation matters. But specific technical skills are less important to us than a passion for automation, an ability to understand complex systems, and a pragmatic engineering approach.
As part of the Oak team, you'll contribute to the wider success and culture of the organisation, and support and role model our five values: create the right environment, be a great colleague, own your role but work for the team, make things happen, and keep getting better.
��What you'll be doing:
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Leading continuous improvement of the observability, performance, and reliability of our web applications (Next.js, JavaScript, TypeScript, Node) and serverless functions (Google Cloud Functions, Cloudflare), deployed on Vercel and Cloudflare
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Helping teams maintain high service quality by promoting a culture of quality across engineering and product, and enabling squads to use SLOs and SLAs effectively
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Contributing to the strategy and evolution of our monitoring, logging, and reporting solutions so developers can resolve problems quickly and get meaningful insights into application behaviour
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Identifying and implementing automations that speed up development, improve security, or raise the quality of what we deliver
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Working in cross-functional, product-oriented squads with colleagues from across the organisation
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Deputising for other members of the platform team and taking on broader responsibilities as needed
�� What we're looking for
You'll have strong professional experience working with event-driven architectures using serverless technologies such as Google Cloud Run, AWS Lambda, or Azure Serverless.
Beyond that, you'll bring:
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Demonstrable experience collaboratively designing and implementing observability, monitoring, and reporting solutions for complex cloud infrastructures in a major cloud provider (GCP, AWS, or Azure), including solutions for squad-specific use cases
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Confidence reading and maintaining web application code, with the ability to design and build small apps, preferably in JavaScript or TypeScript
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Experience with cloud computing platforms and a working familiarity with Infrastructure as Code tools
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A collaborative approach, comfortable promoting and leading collaboration with both technical and non-technical stakeholders, and able to frame work in terms of impact.
You'll want to contribute in all areas, not just your own lane. You'll be comfortable working at pace across a range of digital systems, always looking for ways the team can keep getting better. And you'll be excellent at remote working, building relationships and managing your time effectively.
Specific technical skills matter less to us than a sound engineering mindset and the ability to bring others with you.
�� Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
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Additional Oak closure days over Christmas/New Year
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11% employer pension contribution (with no minimum employee contribution)
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A 36-hour working week, with half-days on Fridays or every other Friday off
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Fully remote working — we’ll support your home set-up and offer coworking options if preferred
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Twice-yearly in-person offsites to collaborate, connect, and have fun
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A culture that genuinely supports flexibility, autonomy, and trust
�� Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.
We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.
�� Key Info
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Location: Remote, but you must be based in the UK with the legal right to work here
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Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
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Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next steps
You'll answer a few admin questions followed by three questions about your day-to-day work. Answers are anonymised, randomised, and reviewed by a panel, so it's your thinking that gets assessed, not your CV.
If you're shortlisted, we'll invite you to interview. We give everyone feedback at the end of the process.
Interview dates:
Interview 1: Monday 13 and Tuesday 14 July 2026
Final interview: Monday 20 and Tuesday 21 July 2026
If this sounds like somewhere you could do your life's best work, we'd love to hear from you.
We're getting strong responses to our roles and we may close applications early. If you're interested, don't leave it too long.
We are an equal opportunities employer.
We're an equal opportunities employer and committed to making sure everyone is treated fairly, regardless of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
Organisation
Posted on: 18 June 2026
Closing date: 08 July 2026 at 23:30
Tags: IT, Education, Product management, User Experience / UI / UX, Web
The client requests no contact from agencies or media sales.
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Remote
£30,775.03 per annum
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
IT Infrastructure and Field Support Engineer
We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation.
This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people’s lives.
Position: 6800 IT Infrastructure & Field Support Engineer
Location: Remote
Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available)
Contract: Permanent
Salary: £30,775.03 per annum
Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for:
- providing technical support for systems and infrastructure
- contributing to the design and delivery of cost-effective solutions
- helping to maintain strong standards of security, resilience and service continuity
You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity.
This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems.
About You
You will need:
- Experience in a Service Desk or infrastructure support role
- Strong troubleshooting skills
- A structured, organised approach to managing workload
- Knowledge of Microsoft technologies
- Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure
- Strong communication skills and the ability to support a wide range of users and stakeholders
You will be required to join the on-call rota following successful completion of their probation period.
Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting.
In Return…
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support.
Please note this role is being advertised by NFP People on behalf of our client. #INDNFP
Organisation
Posted on: 12 June 2026
Closing date: 09 July 2026 at 23:30
Job ref: 8529 - CJ
Tags: Advice / Information, IT, Digital, Customer support, Domestic Violence / Abuse, Helpline, Justice, Logistics, Wellbeing
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Belfast (Hybrid)
Cardiff, Cardiff
Islington, Greater London
Salford, Greater Manchester
£30,500 - £32,000 per annum, pro rata
Part-time (20 hours per week, Monday – Friday 8am - 12pm )
Contract (FTC until 31st March 2027)
Job description
Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.
We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.
Role Summary
The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.
The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.
The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.
Main Responsibilities:
- Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”)
- Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application
- Participate in rota for answering the main Into Film phone line
- Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users
- Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency
- Assist with creation and distribution of support-focused surveys of our users
- Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors
- Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology
- Any other reasonable duties assigned by Into Film.
General Responsibilities:
- Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
- Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
- Contribute to long term planning to ensure growth in line with demand and resources.
- Contribute to the regular monitoring and evaluation of Into Film’s work.
Person Specification:
Minimum Requirements:
- Excellent customer relationship and service management skills
- Exceptional communication skills (verbal and written)
- Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency
- A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights
- A good understanding of the education market and curriculum (formal and informal)
Desirable:
- Familiarity with the Microsoft Office Suite (Office 365)
- Salesforce case management experience (Service Cloud)
- A love and knowledge of film
All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.
We are open to flexible working models wherever the role allows, including working compressed hours.
We also offer a range of staff benefits and perks, including:
- Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
- Pension – matched up to 5% of salary (2% above statutory employer contribution).
- Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
- Enhanced parental/paternity/shared parental leave.
- Interest-free non-essential study loans.
- Interest-free bike/scooter/travelcard loan.
- Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
- Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
- BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Organisation
Posted on: 04 June 2026
Closing date: 30 June 2026 at 23:30
Job ref: 168651_IF
Tags: Administration, Advice / Information, Communications, Customer Service, Operations, Digital, Compliance / Quality, CRM, Customer support, Database Management, Delivery, Education, Helpline, Monitoring and Evaluation, Video / Film, Youth / Children
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