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This is an opportunity for a 6 month maternity cover to shape the future direction of fundraising at the Royal British Legion in a role that blends strategic thinking, commercial awareness and collaboration across a large and ambitious directorate. As one of two Product Strategy Managers, you’ll take ownership of developing clear, insight-led strategies across a varied fundraising portfolio, helping teams understand where the biggest opportunities for growth sit and how different products can work together to create stronger audience engagement. Working across areas such as Regular Giving, Lottery, Legacy, Events and Philanthropy, you’ll play a key role in influencing how products are positioned, prioritised and developed for the future.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We’re looking for someone who enjoys operating at both a strategic and operational level, someone who can take complex information, audience insight and market research and turn it into practical, actionable plans that people can get behind. You’ll be confident building relationships with stakeholders across multiple teams, challenging existing ways of working and bringing people together around a shared direction. This role would suit someone who is naturally curious, commercially minded and comfortable working in a fast paced environment where priorities evolve and collaboration is essential. You’ll also have the opportunity to help shape new processes, improve ways of working and become a trusted expert within the directorate on product strategy and portfolio development.
Alongside the strategic focus, this is a role with real variety and visibility. You’ll work closely with senior colleagues across Acquisition and Development, Planning, Data, Market Research and Innovation, influencing how fundraising products are used across the supporter journey and helping ensure audiences are engaging with the right propositions at the right time. It’s a fantastic opportunity for someone with strong product strategy experience within the charity sector who wants to step into a highly collaborative role with genuine scope to influence future growth, bring fresh thinking to an evolving function and help shape how a major national charity approaches fundraising strategy moving forward.
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
This is a role for someone who sees how things really work behind the scenes and can’t help spotting where they could work better. As Process Development Lead, you’ll sit right at the heart of Supporter Services and Fundraising operations, shaping how work flows end-to-end so it’s clearer, faster, more consistent and ultimately better for the people we support. You won’t just be tweaking processes, you’ll be joining the dots across teams, systems, suppliers and governance to build something that actually holds together at scale and stands up to scrutiny.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
A big part of this role is turning complexity into clarity. That means mapping what’s happening now, challenging where it doesn’t add value, and designing ways of working that people can actually follow and rely on. You’ll bring structure where it’s missing, whether that’s standard operating procedures, RACI models, dashboards or control frameworks but you’ll also know when something needs simplifying rather than adding another layer. Alongside this, you’ll take a leading role in how key fundraising suppliers are managed, making sure performance, compliance and value for money are properly understood and built into everyday operations, not treated as an afterthought.
Just as important is how you get things embedded. This isn’t a role where change sits in a document it has to land with people. You’ll be working closely with colleagues across Fundraising, Supporter Services, Finance, Procurement and Compliance, influencing without authority and building trust so that new ways of working actually stick. You’ll be the person who helps teams see the benefit in doing things differently, supports them through it, and keeps improving what’s already in place. If you’re someone who enjoys taking messy, inconsistent processes and turning them into something that works properly in the real world and then making sure it stays that way, this is where you’ll make your mark.
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
This role sits right at the centre of how Fundraising delivers projects, plans effectively and keeps momentum across a busy, fast moving directorate. We’re looking for a confident and commercially minded Project Manager who can bring structure, pace and clarity to a varied portfolio of work, while building strong relationships across teams and senior stakeholders. From improving governance and embedding smarter ways of working, to leading high profile cross department projects, this is a role for someone who enjoys making things happen and thrives in an environment where priorities evolve quickly.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Working closely with the Fundraising Leadership Team and colleagues across the organisation, you’ll play a key role in shaping how projects are prioritised, planned and delivered. You’ll be trusted to challenge processes, influence decision-making and introduce practical project management approaches that genuinely improve delivery across the directorate. Alongside managing strategic projects from end to end, you’ll also help develop project management capability across teams by sharing best practice, improving consistency and creating tools and frameworks that people actually want to use.
This is an excellent opportunity for an experienced Project Manager who enjoys balancing strategic thinking with hands on delivery. You’ll be joining a collaborative and ambitious team where strong communication, organisation and stakeholder management are essential. We’re looking for someone who can confidently manage multiple priorities, work comfortably with ambiguity and bring energy, credibility and attention to detail to everything they do. If you have experience delivering complex projects in a fast paced environment and enjoy working with people at all levels to drive projects forward, this is a fantastic opportunity to make a real impact within a growing and evolving function.
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
This is an opportunity to shape the future direction of fundraising at the Royal British Legion in a role that blends strategic thinking, commercial awareness and collaboration across a large and ambitious directorate. As one of two Product Strategy Managers, you’ll take ownership of developing clear, insight-led strategies across a varied fundraising portfolio, helping teams understand where the biggest opportunities for growth sit and how different products can work together to create stronger audience engagement. Working across areas such as Regular Giving, Lottery, Legacy, Events and Philanthropy, you’ll play a key role in influencing how products are positioned, prioritised and developed for the future.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We’re looking for someone who enjoys operating at both a strategic and operational level, someone who can take complex information, audience insight and market research and turn it into practical, actionable plans that people can get behind. You’ll be confident building relationships with stakeholders across multiple teams, challenging existing ways of working and bringing people together around a shared direction. This role would suit someone who is naturally curious, commercially minded and comfortable working in a fast paced environment where priorities evolve and collaboration is essential. You’ll also have the opportunity to help shape new processes, improve ways of working and become a trusted expert within the directorate on product strategy and portfolio development.
Alongside the strategic focus, this is a role with real variety and visibility. You’ll work closely with senior colleagues across Acquisition and Development, Planning, Data, Market Research and Innovation, influencing how fundraising products are used across the supporter journey and helping ensure audiences are engaging with the right propositions at the right time. It’s a fantastic opportunity for someone with strong product strategy experience within the charity sector who wants to step into a highly collaborative role with genuine scope to influence future growth, bring fresh thinking to an evolving function and help shape how a major national charity approaches fundraising strategy moving forward.
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Directorate background
The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.
Job purpose
The Director of Advice Services provides strategic leadership for Toynbee Hall’s Advice Services Directorate, ensuring the delivery of high-quality, accessible and impactful services that support people experiencing poverty, financial hardship, social exclusion and inequality.
Scope of role
The Interim Director of Advice Services is responsible for the strategic and operational leadership of all Advice Services delivered by Toynbee Hall.
This includes direct delivery services, partnership programmes, grant-funded projects and commissioned contracts delivered across community, healthcare and criminal justice settings.
The postholder will oversee a complex portfolio that includes:
- Debt advice and financial wellbeing services
- Welfare benefits and generalist advice services
- Legal advice services including employment and housing
- Welfare benefits services for customers with cancer
- Ministry of Justice-funded prison-based advice services
- Future commissioned, grant-funded and partnership programmes
Key Responsibilities
Strategic Leadership
- Lead the strategic direction and development of the Advice Services Directorate.
- Contribute to organisational strategy and planning as a member of the Senior Management Team.
- Ensure services align with Toynbee Hall’s mission, strategic objectives and organisational priorities.
Financial Planning and Performance
- Work with Finance colleagues to develop budgets, forecasts and financial plans across the Directorate.
- Ensure services operate within agreed budgets and deliver value for money.
- Monitor financial performance across contracts, grants and programmes, identifying risks and opportunities.
Business Development and Growth
- Lead the development and delivery of the Directorate’s growth strategy.
- Identify new funding, commissioning and partnership opportunities.
- Lead the development of bids, tenders and funding proposals.
Contract and Partnership Management
- Provide strategic oversight of all contracts, grants and service agreements.
- Lead negotiations with commissioners, funders and delivery partners.
- Ensure effective contract management processes are embedded across the Directorate.
Service Portfolio Leadership
- Provide strategic oversight across all advice services including debt, welfare benefits, generalist advice, legal advice, Macmillan services and prison-based advice programmes.
- Ensure services are integrated where appropriate and provide a seamless client journey.
- Drive innovation and continuous improvement across all service areas.
Person Specification
Essential Criteria:
- Experience of leading large-scale advice, support, health, justice or community services and projects.
- Proven experience of business development, income generation and securing funding or contracts
- Experience of leading complex partnerships / multi-agency programmes.
- Experience of negotiating and managing significant contracts, grants and service agreements.
- Strong understanding of service quality, governance, compliance and risk management.
- Experience of budget management, financial planning and working with finance colleagues to support effective financial oversight.
- Ability to build relationships and influence at senior level with funders, commissioners, regulators and strategic partners.
Desirable Criteria:
- Experience of working within or alongside the Money and Pensions Service (MaPS)
- Experience leading within a senior Advice Services Directorate
- Experience in developing or delivering advisor training and technical supervision.
- Understanding of criminal justice or mental-health service environments.
Our Benefits
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
- After 2 years: +3 extra days of leave
- After 3 years: +1 additional day
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
- Perk Box
- Life Insurance
Please refer to the attached job description for more details.
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Interim Director of Finance (12-18 months)
Location: London/United Kingdom - Candidates can work remotely with occasional travel to the office
Contract: 12 months Fixed Term contract with the possibility of extension
Salary: UK £120,000 to £135,000
Working pattern: Full-Time initially, with the option to go to 4 days after 3 months if required
About FILE
The Foundation for International Law for the Environment (FILE) is a not-for-profit philanthropic organisation working to accelerate legal action on climate change.
Through grant-making and in-house legal expertise, we empower our partners to deliver strategic, innovative legal interventions and we support lawyers in their own countries to bring their own cases.
Legal action can unlock the systemic changes in finance, policy and social systems needed to protect all of us from climate change. The power of the law is both direct (changing policy and practice) and indirect (signalling the wider shifts taking place across these systems).
FILE is a ‘regrantor’ - this means we do not bring legal action in our own name. We receive grants from our philanthropic donors and make onwards grants to partners who align with FILE’s charitable aims and purposes. We do not seek to make any profit from our activities either in a relevant financial year or in the longer term.
The Role
We are looking for an exceptional interim finance leader to join FILE during a period of organisational transition, as we shape our strategy for the next three years and review our long-term leadership structure.
This is a strictly interim appointment, created to provide visible senior leadership across our Finance function while FILE undertakes a wider review of its long-term organisational design and permanent leadership arrangements.
As Interim Director of Finance, you will be a key member of the Senior Leadership Team, partnering closely with the Executive Director, Supervisory Board, and senior leaders to ensure strong financial stewardship and sharp strategic insight. You will lead a talented finance team and help build the foundations for our future operating model.
This is an opportunity for a senior finance leader who enjoys combining financial rigour with strategic influence, is energised by complexity, and is motivated by helping an ambitious organisation maximise its impact on climate justice and environmental law.
The role spans across four core areas: strategic and team leadership, financial strategy planning and analysis, finance operations and systems, and risk and compliance.
Key Responsibilities
Strategic and Team Leadership (20%)
As an interim Senior Leadership Team member during a period of organisational change, you will ensure the development, delivery and assessment of FILE's Strategic Plan, supporting collective SLT decision-making and accountability. You will advise the Executive Director and boards on financial governance, lead a high-performing finance team, provide independent challenge to strategic decisions, and represent FILE with auditors, banks, donors and other external stakeholders.
Financial Strategy, Planning and Analysis (30%)
You will hold overall accountability for FILE's long-term financial planning, budgeting, scenario modelling and reporting, ensuring financial sustainability and acting as a thought partner to senior leadership and boards. This includes supporting fundraising and grantmaking with high-quality financial insight, stewarding donor funds effectively, and maintaining a reserves strategy aligned to FILE's mission and risk appetite.
Finance Operations and Systems (20%)
You will hold overall accountability for finance operations including compliance, taxation, audit and treasury management, with day-to-day execution delegated to the Head of Finance. Responsibilities include cashflow forecasting, foreign exchange and banking relationships, and supporting the development of a finance systems roadmap to harmonise platforms across the FILE network.
Risk and Compliance (30%)
You will lead financial risk identification, assessment and mitigation across the organisation, overseeing the development, implementation and evaluation of finance policies and procedures to ensure consistent compliance with relevant local laws, tax regulations and donor requirements, underpinned by strong internal and external assurance including statutory and donor audits.
Key Outcomes
- FILE's finance function enables the delivery of the Strategic Plan, delivering prompt, high quality insights, business partnering and innovative financial modelling.
- FILE's Senior Leadership Team, Board and donors receive accurate, timely and insightful financial reporting that supports strong decision making.
- An effective compliance and controls environment is maintained across all financial management, donor funds and statutory requirements, with all obligations met on time.
- FILE's long term financial planning and annual budgeting processes are robust, well governed and aligned to strategic priorities.
- Finance policies and procedures are efficient, consistently applied and compliant with relevant legislation across all jurisdictions in which FILE operates.
- The Finance team is high performing, collaborative and viewed as a valued partner across FILE functions.
- FILE's Senior Leadership Team is viewed as effective, collaborative and thought leading, with the Director of Finance contributing meaningfully to collective SLT accountability and decision making.
- JEDI principles are championed and embedded across FILE, with the Director of Finance modelling and advancing these values in all aspects of their leadership
About you
We know that long lists of criteria can be discouraging and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
We also recognise that skills and experience can be gained in unexpected places, so we welcome applications from candidates who feel they have relevant skills for the role, gained from a wide range of professional, lived and learned experiences.
Essential criteria
Technical Skills
- Qualified accountant (ACA, ACCA, CIMA or equivalent), or qualified by experience at an equivalent level.
- Significant experience leading finance functions within an international organisation of comparable scale and complexity (£60m+ annual income/expenditure).
- Proven strategic and operational leadership of finance, spanning financial planning and analysis, operations and systems, and risk and compliance.
- Strong working knowledge of statutory and regulatory compliance across multiple jurisdictions, treasury management, and donor financial compliance across private philanthropy and institutional funders.
- Exceptional long-term financial planning, modelling and budgeting skills, with a track record of translating complex financial data into clear strategic insight.
Power Skills
- A visible, values-driven leader who leads through change with confidence, coaches and enables their team, and fosters a culture of collaboration and transparency.
- Communicates with clarity and confidence at all levels, including Board and executive level, adapting style and language to the audience.
- Strategic thinker who connects financial insight to organisational decision-making and applies sharp analytical thinking to complex problems.
- Highly collaborative and adaptable, building trusted relationships across functions and remaining effective during periods of ambiguity and change.
- Acts with integrity, exercises strong professional judgement, and actively champions JEDI principles across all aspects of their leadership.
Working for FILE
FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.
Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are strategic, innovative and collaborative, and open to growing in line with the Foundation.
FILE is committed to challenging systemic injustice. Our ability to do so is strengthened by the diversity of our partners and staff. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We are actively working to create a culture where colleagues feel welcomed, heard and supported to succeed and thrive.
How FILE supports its staff
FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offers a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare, enhanced maternity, paternity and shared parental leave, enhanced sick leave, flexibility working remotely and also abroad and a matching contribution to a pension scheme.
Applications
Please apply on our website and upload your CV and Cover Letter. This role is open for applications immediately and we accept applications on a rolling basis but we will not accept any applications after 01 July 2026. If you are interested, we encourage you to submit your application as early as possible.
Representation and Culture
FILE recognises the under-representation of historically marginalised communities and individuals in climate, nature and philanthropy spaces. We are committed to developing an organisation that represents the world we are looking to protect, and building a culture that supports this.
We are keen to hear from people belonging to communities that are often under-represented in climate justice and philanthropy, including those from the Global Majority, LGBTQIA+ communities, and Disabled communities, as well as others with experience of marginalisation and those belonging to more than one of these communities.
FILE is committed to building policies and practices that ensure no current or prospective employee is discriminated against on the basis of disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Thank you!
Corporate Complaints Manager
Cambridge
Permanent
Full-Time
This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.
You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.
You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.
You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.
About the role
Reporting to the Executive Director, Customers Services you will:
· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses
· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice
· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.
· Analyse complaint data and identify trends, root causes, and opportunities for improvement
· Support continuous improvement across the complaints process and customer experience
· Prepare our internal and external reporting and self-assessments and ensure they are published on time.
What You’ll Bring
You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.
Experience
· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment
· Experience of implementing change to drive up standards and performance
· Experience of using and improving databases / IT systems for customer and/or complaints data.
· Experience of collating and presenting data to a range of audiences
· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing
Skills
· Excellent communication, influencing and listening skills
· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance
· Excellent investigative and problem-solving skills
· Excellent analytical skills, using data to drive improvement
· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs
· A collaborative and assertive approach to working with colleagues and teams to drive improvement
Qualification:
Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.
Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.
Benefits of working for CHS Group:
· Employee discount scheme (retail, leisure, gym membership and fitness equipment)
· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
· Employee Assistance Programme
· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
· Cycle to work scheme (salary sacrifice)
· One day off a year to volunteer for a charity of your choice
· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
· Company sick pay
· 58p per mile business mileage allowance
· Refer a friend scheme (£250)
· Contributory pension scheme, which both you and CHS contribute to
· Enhanced maternity and paternity leave
· Flexible Working Policy
· Full induction
· Comprehensive free training and development opportunities with paid time off
· Free DBS (for relevant posts)
· Free onsite/nearby parking
· Hybrid Working Policy
· Flexitime
As part of the recruitment and selection process candidates will be required to complete a Personality Profiler
CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026
INTERVIEWS: Friday 31st July 2026
Thank you!
This is a brilliant opportunity for a senior fundraising leader who knows how to turn supporter engagement into long term growth. You’ll lead the strategy for one of the biggest and most valuable areas of our fundraising programme, shaping how we build stronger relationships with supporters beyond their first year with us. Working across large-scale, multi-channel campaigns and journeys, you’ll use insight, creativity and audience understanding to deliver communications that feel connected, relevant and commercially strong. This is a role for someone who enjoys balancing strategic thinking with delivery, can see the bigger picture, and knows how to bring teams and stakeholders with them.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You’ll lead and develop a talented Growth team, working closely with senior colleagues across Acquisition, Planning, Brand, Data and Product Strategy to create joined-up supporter experiences that drive engagement and income growth over time. We’re looking for someone who is confident leading in a fast-moving environment, comfortable challenging ways of working and experienced in managing complex programmes with multiple priorities. You’ll have the credibility to influence at senior level, the ability to use data and insight to shape decisions, and a strong understanding of what makes fundraising communications perform at scale.
What we are looking for:
- Significant experience developing and delivering mass fundraising or customer communication strategies within a large, complex organisation
- A strong track record of leading high-performing teams through change, growth and evolving ways of working
- Experience using data, audience insight and testing to improve supporter journeys and long-term value
- Excellent stakeholder management skills with the confidence to influence, collaborate and challenge constructively
- Strong commercial awareness, budgeting experience and the ability to manage large-scale fundraising activity strategically
- Someone who combines creativity with operational thinking and enjoys building ambitious plans that deliver results
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Registered Charity
More than 1000
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through
Thank you!
This is a key senior role within Acquisition and Development, leading the strategy for one of the largest and most valuable areas of fundraising income. As Senior Retention Manager, you’ll take ownership of how supporters are engaged beyond their first year, creating joined-up communication journeys that strengthen loyalty, improve supporter experience and maximise long-term value. Working closely with Acquisition, Welcome, Growth and Planning teams, you’ll help shape a more connected and commercially focused approach to supporter engagement across the full fundraising journey.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We’re looking for someone who combines strategic thinking with strong operational delivery. You’ll understand how to build and optimise large-scale retention programmes using audience insight, data, creative and testing to improve performance. This is a highly collaborative leadership role where you’ll influence senior stakeholders, lead and develop a growing team, and help drive new ways of working across Fundraising.
What we are looking for:
- Proven experience leading retention, CRM or mass fundraising strategies at scale
- A confident and collaborative leader who can develop high-performing teams and influence senior stakeholders
- Strong commercial awareness, with the ability to use insight, data and audience understanding to drive engagement and long-term income growth
- Experience developing multi-channel supporter journeys and communications that improve engagement and retention performance
- Someone comfortable working in a fast-paced environment, managing priorities and helping shape new ways of working across fundraising
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Registered Charity
More than 1000
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through
Thank you!
About the role
This role supports the delivery of The Passage’s organisational strategy objective, to build brand awareness, attract new supporters and retain them over time through our digital channels.
The Digital Acquisition and Supporter Journey Officer will focus on the hands‑on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals.
Main duties
Digital Acquisition and Paid Advertising
- Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives.
- Support the delivery of paid activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact.
- Work within agreed budgets, monitoring spend and performance and escalating issues as needed.
- Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results.
- Work closely with Fundraising and Communications colleagues to ensure paid activity supports wider campaigns, appeals and events.
Supporter Journeys and Digital Engagement
- Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience.
- Identify areas for improvement within existing journeys and support the implementation of agreed changes.
- Document and maintain clear journey maps and their technical set up, ensuring relevant members of the Fundraising and Communications Team can understand, embed, and apply them consistently across digital touchpoints.
Email Marketing and Supporter Development
- Support the planning, creation and scheduling of email campaigns and automated supporter journeys.
- Use segmentation and basic personalisation to improve relevance and engagement.
- Assist with testing subject lines, content and timing to support continuous improvement.
Insight, Analysis and Reporting
- Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness over time.
- Monitor and collate performance data from digital platforms, analytics tools and CRM reports.
- Produce regular performance summaries and contribute insights to inform future activity.
- Support a test‑and‑learn approach by capturing learning and sharing it with colleagues in practical, accessible ways.
Collaboration and Role Development
- Support the delivery of coordinated digital activity that balances awareness‑raising, acquisition, and supporter retention objectives.
- Work collaboratively with Fundraising and Communications colleagues to ensure digital activity is aligned and coordinated, supporting integrated campaign delivery.
- Share learning and best practice across the team, contributing insights and recommendations to inform continuous improvement and support more effective future activity.
- Contribute to the development of processes, templates and ways of working as the digital function grows.
- Keep up-to-date with relevant digital marketing and fundraising trends and tools, sharing learning where appropriate.
General responsibilities
- Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage.
- To attend internal and external meetings, training events and briefings as required.
- To participate in regular supervision and annual appraisals, identifying job‑related development and training needs.
- To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
- To promote and uphold The Passage’s commitment to equality, diversity and inclusion.
- To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage.
- To support at in-person fundraising events, as and when required.
- Undertake any other duties that may be required which are commensurate with the role.
Experience
The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E9 and K1 to K6 demonstrating your experience and knowledge, giving evidence of your experience and abilities.
E1 Experience working in a digital marketing, digital fundraising or supporter engagement role.
E2 Experience supporting or coordinating paid digital advertising campaigns.
E3 Experience contributing to the development or improvement of digital supporter or customer journeys.
E4 Experience supporting email marketing activity, including segmentation and scheduling.
E5 Experience supporting the implementation or use of digital tracking, analytics or measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance.
E6 Experience working with performance data and basic analytics.
E7 Experience testing and optimising digital content, campaigns or journeys.
E8 Experience working collaboratively with colleagues across teams.
E9 Experience working in the charity or not‑for‑profit sector is desirable but not essential.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
Knowledge
K1 Knowledge of digital acquisition principles and paid advertising platforms (e.g. Meta, Google)
K2 Knowledge of email marketing tools and CRM systems, with a willingness to learn.
K3 Understanding of digital analytics and performance measurement.
K4 Understanding of how to prioritise tasks and manage competing deadlines.
K5 Understanding of inclusive and supporter‑focused communication.
K6 Understanding of how insight and testing can be used to improve digital outcomes.
As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.
The client requests no contact from agencies or media sales.
Thank you!
About The Role
This is an exciting opportunity to join a newly structured Individual Giving team at a time of real investment and change. As Retention Manager, you’ll play a key role in shaping and delivering supporter journeys that are insight-led, commercially focused and designed to maximise long-term engagement. Working across a wide range of campaigns and communications, you’ll help create a seamless experience for supporters, ensuring activity is connected across acquisition, welcome, growth and retention. This is a role with genuine influence, where your ideas, planning and campaign delivery will directly contribute to sustainable fundraising growth.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We’re looking for someone who understands how to build effective supporter communications and can confidently manage campaigns from concept through to delivery and analysis. You’ll work closely with internal stakeholders, agency partners and data teams to develop targeted, audience-focused campaigns that balance creativity with performance. With multiple projects running at once, you’ll need to be highly organised, comfortable managing competing priorities and confident using insight, reporting and audience segmentation to shape decisions and optimise results.
The successful candidate will bring strong experience from a fundraising, CRM or customer marketing environment, along with the ability to build relationships and influence at all levels. You’ll be someone who enjoys working collaboratively, thrives in a fast-paced setting and takes a proactive approach to problem solving and campaign delivery. This role would suit an experienced campaign manager who is looking for a position with variety, visibility and the chance to help shape how supporter journeys are delivered within a major fundraising operation.
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Registered Charity
More than 1000
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through
Thank you!
As Welcome Manager, you’ll join a newly shaped Individual Giving team at the Royal British Legion in a role that sits right at the centre of supporter engagement. You’ll be responsible for delivering high quality welcome journeys and campaigns that introduce new supporters to RBL in a compelling, engaging and well-timed way. Working across acquisition and development, you’ll help create a seamless supporter experience that builds long term engagement from the very first interaction. This is a role for someone who enjoys combining creativity, planning and audience insight to deliver campaigns that genuinely perform.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Working closely with the Senior Welcome Manager, internal teams and agency partners, you’ll take ownership of delivering multi-channel communications that are strategically aligned, insight led and commercially focused. You’ll be managing multiple campaigns and projects at pace, ensuring activity is effectively planned, delivered on time and continuously optimised through testing, reporting and performance analysis. You’ll also play an important role in building strong relationships across fundraising, particularly with data, planning and product strategy teams, helping to ensure campaigns are connected, targeted and delivering the best possible supporter experience.
We’re looking for someone with experience delivering supporter journeys or large-scale marketing campaigns within a fundraising or customer focused environment, who is confident managing stakeholders and working collaboratively across complex teams. You’ll need strong organisational skills, an eye for detail and the ability to balance creativity with process and performance. This role would suit someone who enjoys working in a fast moving environment, is confident using audience insight and campaign data to shape activity, and wants to be part of a team focused on building smarter, more effective supporter communications.
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Registered Charity
More than 1000
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through
Thank you!
This is an opportunity to lead a well-established and ambitious corporate partnerships team with some exceptional high-profile relationships and shape the future of a portfolio to deliver long-term strategic value. As Corporate Partnerships Lead, you’ll oversee a talented team of Corporate Partnerships Managers, driving performance across a varied portfolio while helping to define the next phase of growth. This is a role for someone who thrives in leadership, enjoys working at pace and knows how to balance strategic thinking with strong commercial instinct and relationship management.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We’re looking for an experienced corporate fundraising leader who can bring clarity, direction and energy to a high-performing team. You’ll be confident leading complex partnerships, supporting senior level negotiations and developing growth strategies that strengthen existing relationships while creating new opportunities. Alongside managing and coaching your team, you’ll work closely with stakeholders across fundraising, marketing, services and legal, ensuring partnership activity is collaborative, well-executed and aligned to wider organisational priorities. You’ll also play a key role in embedding new processes and ways of working, helping the team evolve and continue to deliver exceptional results in an increasingly competitive fundraising landscape.
This role would suit someone who is commercially aware, highly organised and motivated by building partnerships that are strategic, creative and sustainable. You’ll need strong leadership capability, experience managing high value corporate accounts and the confidence to influence at senior level both internally and externally. In return, you’ll join a forward-thinking and supportive fundraising environment where your expertise will be valued, your ideas welcomed and your leadership will directly shape the future success of the corporate partnerships team.
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Registered Charity
More than 1000
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through
Thank you!
- Interim Director of Grants and Philanthropic Partnerships
- Location: United Kingdom - Candidates can work remotely with occasional travel to the office
- Contract: 1 year FT contract with the possibility of extension
- Salary: UK £120,000 to £135,000
- Working pattern: Full-Time initially with the option to go to 4 days after 3 months if required.
About FILE
The Foundation for International Law for the Environment (FILE) is a not-for-profit philanthropic organisation working to accelerate legal action on climate change.
Through grant-making and in-house legal expertise, we empower our partners to deliver strategic, innovative legal interventions and we support lawyers in their own countries to bring their own cases.
Legal action can unlock the systemic changes in finance, policy and social systems needed to protect all of us from climate change. The power of the law is both direct (changing policy and practice) and indirect (signalling the wider shifts taking place across these systems).
FILE is a ‘regrantor’ - this means we do not bring legal action in our own name. We receive grants from our philanthropic donors and make onwards grants to partners who align with FILE’s charitable aims and purposes. We do not seek to make any profit from our activities either in a relevant financial year or in the longer term.
The Role
We are looking for an inspiring and strategic interim leader to join FILE during a period of organisational transition, as we shape our strategy for the next three years and review our long-term leadership structure.
This is a strictly interim appointment, created to provide visible senior leadership across our Grants and Philanthropic Partnerships functions while FILE undertakes a wider review of its long-term organisational design and permanent leadership arrangements.
As Interim Director of Grants and Philanthropic Partnerships, you will be a key member of the Senior Leadership Team, partnering closely with the Executive Director, Supervisory Board, and senior leaders to strengthen the connection between our fundraising, donor engagement and grantmaking activities. You will help build an integrated approach across teams, ensure our resources are deployed to maximise impact and long-term sustainability, and support the transition to a new permanent leadership structure.
This is an opportunity for someone who combines strong relationship-building and leadership skills with a deep understanding of philanthropy, partnerships and systems change, and who is excited by the chance to help shape FILE's future direction at an important moment in our growth.
The role spans five core areas: strategic leadership, team development and operational excellence, grantmaking strategy and portfolio oversight, strategic fundraising and partnership development, and external engagement and ecosystem stewardship.
Key Responsibilities
Strategic Leadership (20%)
As an interim Senior Leadership Team member during a period of change, you will support the development and delivery of FILE's Strategic Plan, contributing to collective SLT decision-making and accountability. You will advise the Executive Director, SLT and Board on grantmaking, philanthropic partnerships, ecosystem trends and strategic growth opportunities, and lead strategic planning and scenario analysis on funding and grantmaking priorities together with the Interim Finance Director.
Leadership, Team Development and Operational Excellence (25%)
You will provide integrated leadership across the Grants and Philanthropic Partnerships functions, acting as their ambassador within the SLT and ensuring their perspectives are visible in senior decision-making. This includes building leadership capability and succession across both teams, ensuring effective governance, performance and accountability frameworks are in place, and fostering a coherent approach to impact, relationship management and organisational learning across the two functions.
Grantmaking Strategy, Risk and Portfolio Oversight (20%)
You will provide strategic oversight of FILE's grantmaking approach, portfolio risk, due diligence and resource allocation, ensuring alignment with organisational priorities and the evolving needs of the climate legal ecosystem. You will champion grant process improvements and innovative grantmaking approaches, embed JEDI principles throughout grantmaking policies and decision-making, and ensure robust oversight of portfolio performance, impact and learning.
Strategic Fundraising and Partnership Development (20%)
You will lead FILE's Philanthropic Partnerships function, co-developing and delivering a long-term fundraising strategy aligned to FILE's priorities and growth ambitions. This includes overseeing funding diversification, major donor engagement, income pipelines and fundraising performance, engaging the Board on partnership opportunities, and fostering an organisation-wide culture of relationship stewardship and resource mobilisation.
External Engagement, Influence and Ecosystem Stewardship (15%)
You will represent FILE at the most senior levels with donors, partners and sector stakeholders, positioning the organisation as a trusted voice within the climate philanthropy and climate justice ecosystem.
Key Outcomes
- FILE's Grants and Philanthropic Partnerships teams implement FILE's strategy in a highly collaborative environment, working effectively with the Strategy team, Communications and the Organisational Development offer.
- Key functions are supported and enabled for transition to a new permanent leadership structure during a period of change.
- FILE raises funds to meet its strategic ambition, with strong relationship management, and is viewed by donors as a trusted partner and thought leader.
- High quality insight and guidance is provided to the Executive Director, Senior Leadership Team and Board across grantmaking and partnerships.
- Strong risk and resilience approaches are embedded across all grants and partnerships activity.
- FILE's grantmaking is equitable, inclusive and values driven, with JEDI principles visibly embedded in grantmaking design, decision making and partner relationships.
- Efficient, adaptable and effective systems, policies and processes are in place across grantmaking and partnerships, reflecting FILE's values and culture.
- The Board is actively engaged on philanthropic partnerships matters, with Board relationships leveraged effectively to support funder introductions and income development.
- JEDI principles are championed and embedded across FILE, with the Director of Grants and Philanthropic Partnerships modelling and advancing these values in all aspects of their leadership
About you
We know that long lists of criteria can be discouraging and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
We also recognise that skills and experience can be gained in unexpected places, so we welcome applications from candidates who feel they have relevant skills for the role, gained from a wide range of professional, lived and learned experiences.
Essential criteria
Technical Skills
- Significant experience in grantmaking in international contexts, particularly in high risk geographies or settings.
- Proven experience in donor relationship and funding management, especially within private philanthropy.
- Demonstrated fundraising experience at a senior level, with a track record of securing significant income.
- Strong experience in organisational development within the non-profit or philanthropy sector, with the ability to strengthen team capability, resilience and effectiveness.
Power Skills
- A visible, values-driven leader who leads through change with confidence, coaches and enables their team, and fosters a culture of collaboration and transparency.
- Communicates with clarity and confidence at all levels, including Board and executive level, adapting style and language to the audience.
- A strategic thinker who can hold the big picture while ensuring operational coherence across complex, interconnected functions.
- Exceptional relationship builder and stakeholder manager, able to engage and align diverse internal and external audiences towards shared goals.
- Highly collaborative and adaptable, remaining effective and grounded during periods of ambiguity and organisational change.
- Acts with integrity, exercises strong professional judgement, and actively champions JEDI principles across all aspects of their leadership.
Location
We are advertising this role for candidates based (and with the right to work) in the UK and in the Netherlands. Please note that you will see this role advertised in multiple locations but that we are only hiring for one position based in either location, and that we are able to offer collaborative working spaces only in the Netherlands and the UK.
Please apply to the job post for your preferred location.
Working for FILE
FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.
Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are strategic, innovative and collaborative, and open to growing in line with the Foundation.
FILE is committed to challenging systemic injustice. Our ability to do so is strengthened by the diversity of our partners and staff. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We are actively working to create a culture where colleagues feel welcomed, heard and supported to succeed and thrive.
How FILE supports its staff
FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offers a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare, enhanced maternity, paternity and shared parental leave, enhanced sick leave, flexibility working remotely and also abroad and a matching contribution to a pension scheme.
Applications
Please apply on our website and upload your CV and Cover Letter. This role is open for applications immediately and we accept applications on a rolling basis but we will not accept any applications after 01 July 2026. If you are interested, we encourage you to submit your application as early as possible.
Representation and Culture
FILE recognises the under-representation of historically marginalised communities and individuals in climate, nature and philanthropy spaces. We are committed to developing an organisation that represents the world we are looking to protect, and building a culture that supports this.
We are keen to hear from people belonging to communities that are often under-represented in climate justice and philanthropy, including those from the Global Majority, LGBTQIA+ communities, and Disabled communities, as well as others with experience of marginalisation and those belonging to more than one of these communities.
FILE is committed to building policies and practices that ensure no current or prospective employee is discriminated against on the basis of disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Thank you!
Interviews will be held on 15th and 16th July, please ensure you are available on these dates
About Us:
St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
The Role:
This is a strategic and hands-on leadership role, where you will support and develop a high-performing team to sustainably grow income for local hospice care, and personally secure and steward high-value partnerships.
This post is offered permanent, part time basis, working 30 hours per week. Our core hours are 8.30am - 5pm, however working hours would be agreed with the successful post holder around business needs. At St Catherine’s we offer work from home opportunities however this is adaptable depending on business needs and regular onsite attendance is required.
Please note, the successful candidate will be an essential car user, therefore candidates must have a full driving licence and access to a vehicle.
About You:
Are you an experienced, confident line manager who enjoys a varied workload? Would you find it rewarding leading ambitious plans to grow income for St Catherine's through corporate partnerships trusts and foundations?
We are seeking a collaborative, supportive leader to guide our partnerships team and achieve ambitious income targets. Using your fundraising expertise you will inspire and engage new and existing high value partners and deliver exceptional supporter experience.
Key Priorities:
- Line managing a team of 3 direct reports, providing clear direction, coaching and development
- Ensuring the development and delivery of robust pipelines, high quality proposals and effective partnership engagement plans
- Securing and stewarding strategic, high value partnerships
- Developing compelling packages of support aligned to organisational priorities
- Closely monitoring income and expenditure and ensuring strong financial oversight
Employees at St Catherine’s Hospice can enjoy a variety of benefits including:
- Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering and moving house.
- Generous Pension scheme with up to 9% employer contributions or honour of the NHS pension.
- Life Assurance Scheme, Counselling Offering, and a range of discounts.
- Enhanced maternity and adoption pay.
How to Apply:
If you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of life care. If that sounds like something you’d find fulfilling, please apply today.
For a full job description and to apply, please visit our website.
We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 2 Employer, committed to creating an inclusive, supportive workplace.
Terms & Conditions:
- Please ensure you have read our employee and recruitment privacy statement prior to applying for this role.
- Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
- Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.
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We understand that Artificial Intelligence (AI) may be used to support some applications, whilst we do not discourage this, please ensure any documentation and applications submitted accurately and truthfully reflect your own experience and suitability for this role.
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Please note we operate an internal recruitment function and are not engaging agencies at this time.
We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website.
The client requests no contact from agencies or media sales.