916 Environment jobs

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

About the Role
We are looking for a Development Coordinator to support and develop Outside Edge Theatre Company’s fundraising and income generation.

Working closely with the Artistic Director/CEO, Trustees and external consultants, you will play a key role in the day-to-day delivery of fundraising activity, with a particular focus on trust and foundation fundraising, individual giving, corporate relationships, supporter communications and donor stewardship.

This is a newly created role and we welcome applications from candidates interested in taking their first steps in a career in fundraising. Training, strategic support and development opportunities will be provided.

Key Responsibilities
Grant Management
– Research, prepare and write high-quality applications to trusts and foundations.
– Identify new funding opportunities and manage application deadlines.
– Coordinate funder acknowledgements, monitoring and evaluation reports.
– Support the development of statutory contracts and restricted project funding.

Individual & Major Giving
– Support the implementation of a new individual and major giving strategy.
– Analyse donor data to identify engagement and fundraising opportunities.
– Develop fundraising campaigns, donor events and personalised supporter communications.
– Lead supporter stewardship and cultivation events.
– Develop targeted content and approaches for high-net-worth individuals and corporate partners.

Corporate & Challenge Events
– Support the implementation of the corporate and challenge events strategy.
– Develop and deliver challenge events.
– Build relationships with corporate partners and sponsors.
– Support social media and community engagement to recruit challenge event fundraisers.

Communications & Administration
– Oversee the monthly supporter newsletter and other fundraising communications.
– Update donor communications, website and promotional materials.
– Maintain accurate Gift Aid, income and expenditure and fundraising records.
– Keep the development database up to date and use Salesforce and Mailchimp effectively.
– Ensure fundraising systems and procedures are effective and GDPR compliant.
– Prepare fundraising reports and keep up to date with fundraising and charity sector developments.

Person Specification
We are looking for someone with:

– An interest in fundraising or supporter engagement, gained through paid work, volunteering or other relevant experience.
– Excellent copywriting and editing skills, with the ability to adapt communications for different audiences and platforms.
– Experience in an administrative, fundraising, customer service or similar role.
– Excellent organisation, time management and attention to detail.
– Strong communication skills and confidence engaging with a wide range of people, including public speaking.
– Good IT skills; CRM experience is desirable.
– The ability to analyse data and identify trends.
– A positive, inspiring and collaborative approach.
– A passion and commitment to arts with social inclusion at its core.
– The ability to manage a varied workload in a busy, fast-changing environment.
– A willingness to meet the requirements of Outside Edge’s Vulnerable Adults Protection Policy.
– A willingness to support marketing and promotional activity.

We particularly welcome applications from people with relevant transferable skills, even if you do not meet every criterion.

Access & Inclusion

Outside Edge aims to encourage a culture where people can be themselves and be valued for their strengths and we want our team to represent the same diversity of our participants, audiences and artists.

We are keen to hear from a diverse range of candidates from all backgrounds drawing on different perspectives, experience and knowledge. We particularly want to encourage people to apply for this role who have lived experience of being affected by addiction and those who are representative of the diverse communities we serve.

Please feel free to contact us if you require further assistance or would like to submit your application in an alternative format. We will support any access requirements you may have during the recruitment process and ensure that reasonable adjustments are in place as required by the Equalities Act 2010.

Your application and any associated personal information will be stored and processed in accordance with our Data Policy and destroyed after six months. We will keep your equal opportunities form for a period of up to 6 months, after which point the data will be anonymised and aggregated for monitoring purposes. If you are engaged by us, the information you supply will be kept securely and form part of your record with us.

Job Title: Affiliation Scheme Coordinator

Location: Hybrid (with 1 day per week in the London Office)

Hours: 35 hours per week

Contract type: Fixed Term Contract (18-months) 

Salary: £30,119 per annum (hybrid)

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone who can provide high-quality coordination and administration across a busy, multi-stakeholder programme.

• Be able to support onboarding, communications, meetings, events, records and reporting for NHS teenage and young adult cancer professionals.

• Confident in maintaining accurate data, trackers and systems, and can use feedback and engagement information to support reporting and improvement.

• Someone who can build positive relationships across internal teams, NHS partners and external stakeholders, with strong organisation, judgement and attention to detail.

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

Key dates:

Applications by 27th September 2026, 1st Stage Interviews w/c 5th October  online or in person.

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly reset days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.

Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request. 

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.

To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.

Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions. 

We are unable to offer individual feedback at the shortlisting stage. 

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support.Our safeguarding responsibilities extendto the children and adults who work to support the charity, who we also have a duty of care to protect.Safeguarding isat the forefront of each activity we carry out.In line with our approach, this role issubject to a DBS check(Disclosure and Barring Service). 

For information on how we collect, store and process personal data please contact the HR Team

We anonymise applications until interview stage to ensure an equitable hiring process. We understand that some applicants may choose to use AI tools such as ChatGPT to support their application. If you do, please make sure your responses reflect your own voice, experience and motivation for joining us.

We’re looking to get to know you, so the strongest applications are those that are authentic, personal and demonstrate your unique skills, experience, and knowledge. Relying heavily on AI-generated content can sometimes overlook key requirements in the job description and may reduce how effectively your application comes across.

• Location: Cambridge, United Kingdom
• Salary: £39,640
• Contract period: Permanent
• Start date: As soon as possible

Fauna & Flora is seeking an experienced and relationship-focused Private Sector Partnerships Manager to play a key role in the growth of our private sector fundraising function. This role is primarily focused on managing and growing a portfolio of existing corporate partnerships across a range of sectors, building long-term relationships that deliver lasting value for both partners and Fauna & Flora. Working closely with colleagues across fundraising, conservation programmes and communications, you will deliver exceptional stewardship, identify new opportunities for partnership growth and help maximise the impact of corporate support.

As part of a growing team, you will have the opportunity to help shape the future of private sector engagement at Fauna & Flora. You will work with senior stakeholders across a wide range of sectors, contributing to the delivery of our private sector engagement strategy and supporting conservation programmes in more than 40 countries worldwide.

You will have significant experience managing and developing high value corporate partnerships, or similar, with examples of meeting, growing or exceeding targets. You will be able to identify and deliver strategic opportunities for deepening partner engagement as well as engaging confidently with internal and external senior stakeholders.

In return, we offer the opportunity to be part of a pioneering conservation organisation with a 120-year heritage and an ambitious vision for the future. You will join a passionate and collaborative team committed to protecting nature and supporting local conservation partners around the world.

This is a unique opportunity to help secure the partnerships and funding needed to deliver lasting conservation impact at scale, while contributing to an organisation at the forefront of global efforts to protect species, habitats and ecosystems.

We offer a generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre and a host of cafés and restaurants.

Please visit our website and download the job application pack for further details on how to apply.

The closing date for applications is Sunday, 27 September 2026.

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role 

We're looking for 5 Perinatal Peer Supporters to join us to provide compassionate, non-judgemental peer support to mothers, birthing people and families across Kent. Support will be delivered through a range of settings, including face-to-face and virtual peer support groups. 

Working closely with our Perinatal Peer Support Service Lead, volunteers, health professionals and community partners, you will help create safe and welcoming spaces where parents can connect, share experiences and access appropriate support. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include: 

• Facilitating welcoming and supportive perinatal peer support groups across Kent, including providing cover for additional sessions when required. 

• Building trusting relationships with parents and families, using active listening and peer support skills to help people feel heard, understood and supported. 

• Identifying when someone may need additional support, signposting to appropriate local services and escalating safeguarding or wellbeing concerns where necessary. 

• Working with volunteers, health and social care professionals, Family Hubs and community partners to increase awareness of the service and strengthen local referral pathways. 

• Supporting the ongoing development of the service through accurate record keeping, feedback, data collection, promotional activity and participation in service review meetings. 

You will also contribute to promoting the service within local communities, particularly among families who may experience additional barriers to accessing support. 

Safeguarding and wellbeing are central to this role. You will receive regular support and supervision and will be expected to raise any concerns appropriately and contribute to creating a safe environment for everyone using the service. 

About you 

You will be compassionate, approachable and able to build trusting relationships with people from a wide range of backgrounds. 

You will have a strong understanding of the challenges associated with the perinatal mental health period and be confident providing sensitive, non-judgemental support to parents and families. 

You will also bring: 

• Excellent interpersonal and relationship-building skills. 

• Good written and verbal communication skills, including active listening. 

• The ability to manage your time effectively and prioritise competing demands. 

• A reflective and solution-focused approach to your work. 

• Confidence working independently while remaining connected to a supportive wider team. 

• Good IT skills, including Microsoft Word, Excel, Outlook and internet-based systems. 

• A commitment to equity, diversity and inclusion and to ensuring all families feel welcomed and supported. 

Experience of community engagement, supporting vulnerable families or working with diverse cultural communities would be particularly valuable. 

Knowledge of safeguarding, including child and vulnerable adult protection, and awareness of emotional and practical support services within the local community would also be beneficial. 

You must either be a trained NCT Parents in Mind Peer Supporter or be willing and eligible to undertake this training. The training requires lived experience of perinatal mental ill-health and/or experience supporting someone through perinatal mental health challenges. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across the commissioned area, sometimes at short notice to support peer support sessions. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave pro rata (excluding Bank Holidays)
• Pension matched up to 5% 
• Flexible working options to suite your lifestyle 
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 
• Life Assurance for peace of mind 
• Free eye test for all staff, with further discounts 
• Blue Light discount card 

At NCT,we’recommitted to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’rehere to support you.Ready to make a difference? Apply now and be part of something truly special. 

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £28,500 – £31,000 depending on experience
Hours: Full time, 37.5 hours per week
Contract: 12-month fixed term contract (maternity cover)

Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

We are looking for an organised, confident and proactive research officer to support the effective delivery of our research grants programme and play a key role in delivering grants through the full grant life cycle. Working within our Research Operations Team, you will help deliver grant rounds, support committees and review panels, maintain accurate grants data, and contribute to the ongoing development of our new grant management system.

The Role

• Support the effective delivery of our research grants programme, playing a key role across the full grant life cycle
• Help deliver grant rounds, including supporting committees and review panels
• Maintain accurate and up-to-date grants data
• Contribute to the ongoing development of our new grant management system
• Build strong relationships with applicants, grant holders, committee members and colleagues
• Identify opportunities to improve processes, keeping research accessible, efficient and impactful

What We're Looking For

• Excellent planning, organisation and communication skills
• Experience of managing multiple priorities in a busy environment
• Confidence using data and systems to support effective grant management
• Experience in research administration, grant funding, medical research or a scientific environment
• An organised, confident and proactive approach to work
• A collaborative, supportive team ethos

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research we fund has been making an impact. But kidney disease is increasing, as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

How to Apply

If you are interested in the position, please complete the online application form and submit together with your CV. Closing date: Monday 12 October 2026.

Telephone interviews will be held on Monday 19 or Tuesday 20 October 2026, and interviews will be held in our Peterborough office on Monday 26 October 2026.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

No agencies please.

You may have experience in the following: Research Officer, Research Administrator, Grants Officer, Grants Administrator, Research Grants Officer, Research Coordinator, Clinical Research Officer, Science Administrator, Research Operations Officer, Charity Research, Not for Profit, NFP, Third Sector, Charities.

About the role 

This is an exciting opportunity to join Women and Girls Network's Senior Leadership Team and lead two of our most impactful service areas: the Intersectional and Anti-Oppressive (IOS) Team and the Criminal Justice and Violence Against Women & Girls (CJS, VAWG) Team. 

As Head of Services, you will play a vital role in shaping and driving services that support women and girls affected by gender-based violence, ensuring they receive empowering, trauma-informed and culturally responsive support. You will lead with a strong commitment to feminist, anti-racist and anti-oppressive values, ensuring that the voices and experiences of survivors remain at the heart of everything we do. 

Working closely with the Director of Services and senior colleagues, you will provide strategic leadership across a diverse portfolio of services, strengthening partnerships, influencing systems and championing innovative approaches that remove barriers and improve outcomes for women facing multiple disadvantages. This is a unique opportunity for an experienced leader to make a lasting impact, both within our organisation and across the wider VAWG sector.

Job description 

As the Head of Services, you will:

• Lead and inspire the IOS and CJS, VAWG teams, providing strategic direction and oversight to ensure services are accessible, high-quality, survivor-centred and aligned with WGN's feminist values and vision.
• Champion intersectional and anti-oppressive practice, ensuring services are responsive to the diverse experiences of women and girls, particularly those from Black and Global Majority communities and others facing systemic barriers.
• Drive excellence in service delivery, safeguarding and quality assurance, ensuring robust risk management and compliance while creating environments where survivors can heal, recover and thrive.
• Lead, support and develop Service Managers, fostering a culture of collaboration, wellbeing, accountability and continuous learning that enables staff to deliver their best work.
• Build influential partnerships across statutory, voluntary and community sectors, strengthening pathways for survivors and ensuring WGN's expertise informs local, regional and national responses to violence against women and girls.  
• Use insight, evidence and survivor feedback to evaluate impact, drive innovation and shape the future development of services, ensuring they continue to meet emerging need and deliver meaningful change.
• Represent WGN as a sector leader, advocating for systemic change and helping to create a society where all women and girls can live free from violence, inequality and discrimination.

Supporting Statement Guidance

Your supporting statement should clearly demonstrate how your experience, knowledge, skills, and qualifications meet the requirements of the role. Please address the key criteria outlined in the Job Description and Person Specification, providing specific examples of achievements and responsibilities that evidence your suitability for the position.

Focus on relevant professional experience, transferable skills, and the impact of your work. Where possible, use concise examples to illustrate how you have successfully applied these skills in practice.

The supporting statement should be no more than 500 words and should complement, rather than repeat, the information contained in your CV or application form.

Closing date and interviews

This vacancy will close at 9am on Monday 28 September 2026. Interviews will take place shortly thereafter, and shortlisted candidates will be notified of the arrangements.

We encourage early applications, as we reserve the right to close the vacancy before the advertised closing date should we receive a high volume of applications or identify a suitable candidate.

The selection process will consist of two interview stages and a role-related assessment task. Interviews may be conducted either in person or remotely, depending on panel availability and logistical requirements, and may involve a combination of both formats throughout the process. Candidates invited to participate will receive full details of each stage, including the assessment task and interview arrangements, in advance.

About us 

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Commitment to Equity and Inclusion

We are deeply committed to building a workforce that reflects the diversity, resilience and strength of the women and girls we serve. We strongly encourage applications from Black and Global Majority women and applicants with Lived Experience, including those who may not meet every criterion.

WGN is an equal opportunities employer.

Exemption

This post is exempt under the Equality Act 2010, Schedule 9, Part 1, and is open to female applicants only, due to the nature of the role.

AKF(UK) JOB DESCRIPTION

1. JOB TITLE

Facilities and Operations Manager

2. REPORTING RELATIONSHIPS

JOB TITLE

FOR

2.1 REPORTS DIRECTLY TO

Head of Kings Cross Properties

Strategic direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

2.2 REPORTS INDIRECTLY TO

AKF(UK) Property Committee

Reporting on financial results, compliance, company law, charities legislation.

2.3 DIRECT REPORTS

Facilities and Maintenance Assistant Manager

Facilities and Maintenance Officer x 3

Strategic & Operational direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

3. JOB PURPOSE

In the heart of London’s Knowledge Quarter, the Aga Khan Centre (AKC) is a place for education, knowledge, cultural exchange and insight into Muslim Civilisations and is home to three organisations founded by His Highness the Aga Khan, The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation United Kingdom (AKF(UK)).

This role is responsible for managing the effective functioning of the Aga Khan Centre to provide safe, efficient, secure, legally compliant and environmentally friendly spaces for residents, employees, students and visitors.

1. Leading a small team, the Facilities and Operations Manager will be responsible for providing a seamless support service to manage and deliver high quality proactive and reactive maintenance to a standard which is in accordance with the nature of the Aga Khan Centre and provides value for money. The role covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support and requires the postholder to be hands on, supporting the maintenance team with technical support, knowledge & coordination as well as executing PPM plans, managing contractors and overseeing and inspecting works.

The Facilities and Operations Manager will be a natural people person who leads with warmth, fairness and consistency, builds strong relationships across the team and the wider building, and is confident in managing day-to-day people situations with empathy, sound judgment and a balanced approach.

This is an office-based role, Monday to Friday, 8 hours per day (including a 1-hour unpaid break), to be worked flexibly within the hours of 8am and 6pm. Whilst weekend work is rare, there may be occasional requirements to attend site outside of normal working hours. The postholder will also be required to be on call for out of hours emergencies.

4.  KEY RESPONSIBILITIES

 

4.1 AKC Building Operations

· Oversee and manage the teams responsible for the reception, security and cleaning.

· To prepare and keep up to date the Facilities Management (FM) Plan for AKC and the approach taken for each ‘hard’ and ‘soft’ FM service, including planned preventative maintenance and lifecycle replacements, ensuring that a suitable, safe, high-quality operating environment is provided.

· To act as a point of contact for technical support in order to reduce supplier callouts and ensure the correct supplier is allocated to resolve the problem, after issues have been looked at in-house first.

· To manage, plan and monitor the day-to-day repairs and maintenance activities of the building management team, ensuring works are completed on time, to the highest quality and in line with the approved FM plan.

· To coordinate and manage activities of suppliers working in and around AKC including checking and approving completed work, ensuring it is on budget, within agreed timescales and to the quality required.

· To act on defects highlighted in suppliers’ reports and ensure resolution following up on any unresolved issues that could affect plant or equipment performance and safety.

· To ensure the AKC maintenance reporting system is updated with work carried out and outstanding tasks.

· To ensure maintenance supplies, spares and stock levels are monitored and supplies are always available.

· To receive, review, store and respond to suppliers’ reports, i.e. lifts, eye bolts, water sampling, lighting protection, etc. and supply a level of technical advice to ensure compliance with the relevant legislation.

· To maintain and review equipment asset registers and update accordingly.

· Responsible for the Health and Safety policy for AKC and liaising with outsourced consultants to ensure that AKC is compliant and required checks are carried out.

· To maintain all maintenance and H&S documents, registers and systems at all times and act as knowledge-holder on behalf of AKF(UK) for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates related to AKC.

· Working in conjunction with the AKC IT team and external providers be responsible for the operation and maintenance of the core building services systems including for FM, Room Booking and Security.

· To adhere to the AKC environmental policy promoting and driving energy & water saving initiatives as well as recycling initiatives at all times.

· Plan and implement minor projects to optimize space utilisation within AKC. Participate as a key stakeholder in major projects.

· Support the relationships with the tenants of the AKC retail units.

· Ensure that the gardens embedded within the AKC, and the surrounding grounds and gardens are properly cared for and landscaped.

· Liaise with the Estate Landlord and their agents regarding estate management, central services, infrastructure and security issues and maintenance of the public realm around AKC

· Liaise with other building managers on the KX Estate and maintain good neighbourly relations.

· Respond to emergency situations or other urgent issues involving AKC.

4.2 AKC Building Administration

· To prepare an annual operational plan and budget for the AKC building management team.

· To provide commentary and analysis for the monthly building management finance report and work with the Property Finance Manager to ensure that there is an up to date forecast at all times.

· To lead any supplier procurement processes related to building management.

· Monitor and approve all building management supplier invoices and staff expenses for payment in line with approved budgets. Seek additional approvals for unbudgeted or excess expenditure.

· To ensure that safeguarding processes are embedded into all building management operations, all building management supplier contracts and the building management policies and processes.

· To routinely review standards of service and ensure best practices are being followed and to benchmark the costs of AKC building management against equivalent buildings to assess and demonstrate value for money.

· Manage and maintain the SLA standards, KPIs and targets for the AKC building management team.

· To own the AKC building management risk register ensuring that it is up to date at all times.

· To attend the AKF(UK) Property Committee meetings

· Work flexibly in terms of working hours to support and accommodate events and incidents outside of regular working hours.

· To ensure all tasks from the Security Audit are completed promptly, while maintaining up to date policies including the Critical Incident Plan and Office Security Plan

4.3 AKC Events

· To ensure that the building management team support the events management team with all large and complex events, including organising facilities for car parking, traffic control, security, first aid, and hospitality.

· To ensure that the building management team supports the dismantling and removal of the event materials and clearing the venue efficiently.

 

4.4 People Management

· Help the AKF(UK) CEO and Senior Management Team promote an organisational culture of teamwork and service, high-quality, transparency and accountability, innovation, and inclusiveness.

· Supervise, coach and mentor building management staff, building a highly skilled and motivated team demonstrating best practice in the sector and exemplifying AKF (UK) values and behaviours.

· Oversee and set annual performance objectives and evaluate performance in accordance with the AKF (UK)’s staff performance management procedures.

· Identify staff with potential for advancement and, as part of succession planning, contribute to their development.

· Build a culture throughout the building management team of continuous improvement, in which staff are cognizant of and influence the broader learning agenda alongside delivery objectives.

Carry out any other duties as assigned by the Head of Kings Cross Properties.

5. QUALIFICATIONS, EXPERIENCE, SKILLS, KNOWLEDGE, ATTRIBUTES & BEHAVIOURS

 

5.1 Qualifications

· A degree in Facilities Management or similar qualification would be an advantage.

5.2 Experience

· Experience of staff management

· Experience of managing third-party contractors

· Experience in managing complex mechanical, electrical and plumbing systems

· Experience of managing planned preventative maintenance for hard and soft services

· Experience of working in a complex, multi-stakeholder environment

· Experience in planning programmes of work for maintenance in accordance with the buildings requirements and identifying gaps in the maintenance strategy.

· Experience of identifying trends and developing/implementing management reports.

· Experience in a similar field e.g. school, university or charity.

5.3 Skills

· Good interpersonal, customer care and liaison with a wide range of stakeholders

· Ability to explain technical issues to non-technical personnel.

· Ability to work both strategically and operationally.

· Ability to successfully manage time, plans and other related tasks.

· Ability to continuously meet targets and surpass expectations.

· Ability to lead, inspire and motivate a team to meet objectives.

· Excellent written and verbal communication skills in English.

· Good presentation skills.

· Excellent communication skills and able to communicate with internal and external customers.

· Commercially aware with good negotiating skills.

· Excellent client facing skills with the confidence to deal with people at all levels.

· Capable of working independently and collaboratively as part of a wider team.

· Good numeracy and presentation skills.

· Self-motivated, action-focused and with a proactive approach.

· Ability to always maintain a professional appearance and approach.

· Proven ability to deal with change.

5.4 Knowledge

· Knowledge of statutory legislation (Pressure Systems Safety Regs, HSG 274 Parts 1, 2, 3, 17th Edition Electrical Regs, LOLER, Working at Height Regs, etc.) and capable of verifying certification relating to the relevant statutory legislation.

· Thorough understanding of building systems (HVAC, electrical, plumbing, fire safety).

· Working knowledge of a CAFM system (Concept Evolution, TABS FM etc.)

· A good working knowledge of Microsoft Word, Project, Excel and PowerPoint.

· Awareness of sustainability and energy efficiency practices

5.5 Attributes

· Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect.

· Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age

· Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

5.6 Behaviours

· Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others.

· Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

· Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; optimises the culture of volunteerism and respect for others and is dedicated to AKF’s purpose and fulfilling the mission.

· Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

· Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities to enable self-reliance and achievement of full potential; gives and receives timely balanced feedback.

· Acknowledges creativity; adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking.

· Enterprising attitude that is quick to search out alternative solutions to needs or problems; creates and participates in communities of practice to establish networks of problem solving and organisational learning.

· Drives commitment to delivering high quality results with cost-effective use of resources; sets appropriate deliverables and uses innovative working methods to develop capacity, capability and a sustainable environment; has a clear vision of outcome and communicates this to inspire resources.

6. KEY RELATIONSHIPS

Internal Relationships

· AKC Events

· AKC IT

· AKC Gallery

· IIS

· AKU-ISMC

External Relationships

· Suppliers

· Kings Cross Estate

Lead the financial future of St Luke's Hospice, helping ensure exceptional palliative care services continue to support local families when they need them most.

Location: Hybrid/Kenton NW London (3 days per week in office)

Applications close: 9 a.m. Wednesday 14th October 2026

About St Luke’s Hospice

St Luke’s provides free specialist care to around 2,000 patients annually and incurs care costs of approximately £11 million each year. It is a well-established independent charity dedicated to providing specialist palliative and end-of-life care to people living in Harrow and Brent.

All services are provided free of charge, made possible through NHS funding, retail operations, fundraising activities, volunteers and the generosity of the local community. For decades, St Luke’s has been making every moment matter for patients and their loved ones throughout some of life’s most challenging circumstances.

Its vision is a world where everyone with an incurable illness can access the care they need to live well, where families and carers receive support and where individuals can die with dignity in the place of their choice — and this is your opportunity to support their vital work.

About the role

Reporting to the Director of Finance & Commercial, you will play a pivotal role in strengthening the hospice’s financial operations and supporting its long-term sustainability. This is a hands-on leadership role combining technical excellence, strategic business partnering and organisational change delivery.

A particular focus of the role will be modernising finance processes and leading the implementation of a new financial accounting system, helping to improve reporting, efficiency and financial insight across the organisation.

Who we are looking for

We are seeking an ambitious, CCAB-qualified or qualified by experience finance professional with strong technical expertise and a collaborative and compassionate leadership style.

You will be equally comfortable operating strategically and managing operational detail, bringing the credibility and confidence required to influence stakeholders at all levels. Experience gained within the charity, healthcare, public sector or broader not-for-profit environment would be valuable, although charity reporting experience is essential along with an understanding of mission-led organisations.

We are particularly interested in candidates who have led finance transformation projects, including the implementation of financial reporting systems.

Most importantly, you will share St Luke’s values, possess excellent communication skills, and be able to translate complex financial information into clear, practical insight.

If you’re motivated to be a trusted adviser, influential leader and key contributor to the continued success and sustainability of a highly respected hospice, we welcome your application.

Please click on the link to be redirected to the Peridot Partners website, where you can find full details of the role and how to apply.

Applications for this role close at 9 a.m. Wednesday 14th October 2026.

Are you looking for a new challenge? Do you enjoy working with families and children who have a range of complex needs? We have an exciting opportunity for a caring and compassionate individual to lead our Family Residential Centre as a Residential Support Worker, on a full-time permanent basis.

Location of the post: Market Harborough, Leicestershire.

Service Overview: Barnardo's, the UK's largest Children's Charity are currently on an exciting and innovative Journey alongside Leicestershire County Council to deliver a range of Children's homes for the most vulnerable children & young people in Leicestershire.

Welland House has 3 self-contained flats with the capacity to house up to 3 families at any one time. Families utilising this type of service may include parents with moderate to high learning needs, those presenting with issues around domestic violence, and or substance/alcohol misuse. Additionally, they may have experienced mental ill health and/or trauma. During their stay, the parents will be supported in their parenting by Barnardo's staff, whilst being assessed by Leicestershire County Council Children's Service.

The Welland House team is supportive in its approach, with our primary aim revolving around promoting best practices, through guidance, role modelling, key work sessions and practical advice on matters relating to concerns, risk, safety, routines, and boundaries. 

Some of the responsibilities of the role include but are not limited to:

• To build trust and develop nurturing relationships which promote the service user's independence, wellbeing, strengths, and capabilities.
• To work in partnership and build relationships with parents/carers and other professionals.
• To contribute to the upkeep of the home including cooking, cleaning etc.
• To document information accurately and ensure records are kept up to date.
• To ensure safeguarding policies and procedures are adhered to.
• To promote, monitor and maintain a safe environment at all times.

Essential requirements to evidence in your written application:

• Must hold the Level 3 Diploma in Residential Childcare OR be willing to successfully achieve this within the required timeframe.
• Relevant experience working with families in a similar setting.
• Ability to demonstrate a good understanding of safeguarding and protection of children & young people. 
• Flexibility to commit to shift work, including weekends and bank holidays.
• Excellent communication and interpersonal skills.
• Must hold a full driving license with access to own vehicle as travel across the locality is an essential part of the role.

Whilst Welland House will be your base location, you must be flexible to travel throughout the locality to support our other homes should the need arise. These are located in Hinckley, Coalville, Mountsorrel and Syston. 

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

Family Support Worker

£27,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits

Southampton to cover Dorset, Hampshire and parts of Wiltshire and Isle of Wight

About the role:

We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our Southampton Care Team to families in the local area, at a time where they need it most.

Reporting to the Family Support Manager of the Southampton Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child or young person has a life threatening or terminal illness. You will enjoy responsibility for managing your own schedule, remaining flexible to the needs of the families on your caseload.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:

· Control over your own schedule, based on the needs of families on your caseload, to balance home and working life

· Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Time off in Lieu

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.

More information about us and our recruitment process can be found in our Candidate Pack

Development opportunities:

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website & apply online.

Closing date: 30th September 2026

Interview dates: Interview dates to be confirmed

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Southampton Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know as part of your application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Who we are

Nature is in crisis. People are destroying and consuming the natural world at a devastating rate, threatening the ecosystems on which all life depends. Birds are our early warning system, revealing the health of our planet and helping us understand the urgent action needed to protect it.

BirdLife International is the world’s largest partnership for nature conservation, bringing together 125 national organisations across six continents to protect birds, biodiversity and the natural systems that sustain life. Through our unique local-to-global approach, we work at the intersection of science, policy and community action to tackle the global nature and climate crises.

Using world-leading bird science, we collect and analyse data from across continents, landscapes and seascapes to identify the most effective and innovative conservation solutions. Our work conserves species, safeguards critical habitats and empowers communities to create lasting change for nature and people.

At the heart of BirdLife is a powerful global movement. More than two million birders, scientists and local volunteers help track, study and protect birdlife around the world, generating the knowledge and action needed to drive conservation impact at scale. Together, we are giving nature a voice and building a future in which birds, wildlife and people can thrive.

BirdLife International’s Development Team is in an exciting new phase of recruitment and growth and will be hiring for a number of roles to support growth and sustainability across the organisation – including this newly created role.

About the role

Reporting to the Chief Development Officer and working closely with colleagues globally, the Head of Trusts and Foundations will lead the organisation’s largest income-generation area. Much of this support comes through relationship-led, long-term, multi-year partnerships that underpin the organisation’s global conservation work. Seeking to grow, develop and diversify this area, the Head of Trusts and Foundations will play both an operational and strategic role – personally winning and managing larger accounts, as well as developing the team and the strategy. The successful candidate will inherit a committed and experienced international team, a strong portfolio of existing funders and an organisation with a globally respected conservation mission. They will also play a critical role in shaping the next phase of growth and helping BirdLife expand its reach among major funders globally.

Key Responsibilities:

• Develop and execute a comprehensive trusts & foundations strategy to grow restricted and lightly restricted multi-year income globally.
• Lead, coach and develop the 3-person Trusts & Foundations team.
• Represent Trusts & Foundations on the Development Management Team to steward the Development programme at BirdLife and collectively lead transformational change, especially the shared delivery of the Development strategy.
• Represent Trusts & Foundations on the Principal Gifts Working Group to progress transformational trust and foundation opportunities alongside principal gifts.
• Identify opportunities to grow BirdLife’s global trusts and foundations donor base.
• Personally develop and manage BirdLife’s largest and most complex trust and foundation relationships and lead cultivation of transformational trust and foundation prospects.
• Set and monitor trusts & foundations income targets and performance goals; track progress, pipeline health and compliance status and provide regular reports to leadership on revenue generation, taking corrective action as needed.
• Manage the Trusts & Foundations team budget, recruitment and resource allocation.

Who we are looking for

This role would suit a seasoned trusts and foundations leader, ideally with experience in the conservation and/or international NGO space. We are looking for someone who enjoys being a player-coach, both hands-on and strategic, with experience securing and managing transformative (6- and 7-figure) grants – and coaching others to do the same.

• Experience personally raising six- and seven-figure grants from trusts and foundation donors and managing ongoing relationships with them.
• Experience of successfully developing and delivering a trusts & foundations fundraising strategy.
• Experience working in an international, complex, not-for-profit environment.
• Experience managing a small trusts & foundations team, including budgetary responsibility.
• Expert knowledge of current and evolving trusts & foundations fundraising practice.
• Good understanding of climate, biodiversity, civil society and nature conservation issues, or willingness to learn.
• Solid knowledge of restricted funding compliance, reporting and grant management.

Location: Remote, UK, with travel to the David Attenborough Building in Cambridge
Closing date: 9 a.m. Monday 5th October

Our people are the heart of Woodrow. As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations Manager. This role supervises a team of Leisure Assistants/ Lifeguards; and works closely with the customer teams across the site, swimming teachers, and lifeguards to maintain ongoing service delivery expectations.

The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities. We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers.

What you will be doing 

Leisure Centre Operations 

• Provide outstanding customer service experiences via a welcoming frontline duty management service, dealing with account enquiries and supporting bookings.
• You will work an early or late shift, on a rotational basis, to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, Monday – Sunday.
• Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations; maintaining training records as required.
• Supervise the leisure retail shop, including sales, inventory control and daily reconciliation.
• Cover lifeguard shifts where there are gaps to ensure ongoing operations.
• Support the Operations & Duty Manager to ensure the rota is proactively staffed each week.
• Ensure accurate and timely recording of staff attendance and absence data each shift.
• Support new leisure staff inductions and training requirements.
• Ensure your training and competence is achieved and maintained, taking responsibility for your ongoing professional development.

Centre Health & Safety 

• Support management in maintaining the safety of the leisure facilities, ensuring working best practices and compliance with legislation, and completion of KPIs by the leisure team.
• Support the day-to-day management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken according to schedule.
• Ensure the reporting of accidents, incidents and near misses are done in a timely manner.
• Ensure reporting of any hazards, damage, or maintenance issues to the Facilities team. 

Corporate Responsibilities 

• Actively promote London Youth’s policy and procedures to value and respect diversity and inclusion in all aspects of your duties and working relationships.
• Manage resources to the highest standards and act as a custodian of best practice.
• You will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity.

Undertake any other duties as may be reasonably requested by Woodrow Management that ensure the ongoing operational success of the centre and delivery of excellent customer experiences.

Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues.

Follow our organisation’s anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships.

What you bring to the role 

Experience, Knowledge & Skills 

• Experience working in leisure in a supervisory or management capacity as a Duty Manager, Senior Lifeguard Assistant, or similar.
• Experience working in a customer facing environment, providing the highest levels of customer service, managing communications, resolving conflict.
• Experience of working with a range of customers, including young people and adults, with different backgrounds and varying needs.
• Working knowledge of health and safety best practice and legislation in leisure facilities.
• Experience supervising and/or line managing people, including training and induction.
• Experience carrying out lifeguard observations.
• Computer literate and competent using Microsoft Office applications. 

We would love to know if you have: 

• Experience in the use of CoursePro, or similar leisure bookings management system.
• Experience in the use of Deputy, or similar employee scheduling, timesheet software system.
• Experience managing external suppliers to support delivery of essentials services.
• Experience operating a pool plant room, and associated KPI management.

Qualifications

• Current RLSS NPLQ (National Pool Lifeguard Qualification) – Essential
• Pool Plant Operator Certificate – Highly Advantageous

Please let us know if you have: 

• Swimming Teacher Qualification (Swim England or STA)
• First Aid at Work certificate
• NVQ in Leisure or Operations Management, or similar
• RLSS NPLQ Trainer

Attributes & Behaviours 

• Customer-centric mindset with exceptional customer service skills.
• Able to quickly establish rapport and build effective relationships across a range of personas.
• Composed demeanour, able to keep calm under pressure and solve problems when they arise.
• Articulate communicator with a confident telephone manner and excellent written skills.
• Collaborative team player with a willingness to work effectively with others.
• Self-motivated with a positive attitude, growth mindset and keen willingness to develop.
• Able to work independently, demonstrating proactivity and initiative.
• Impeccable work ethic and a flexible approach to work.
• Good organizational skills, able to effectively prioritise workload.
• Analytical thinker with meticulous attention to detail.
• Absolute discretion and ability to maintain confidentiality.
• Passionate about leisure and sport opportunities to support health and wellbeing outcomes.
• Passionate and demonstrably committed to improving the lives of children and young people.
• Absolute commitment to London Youth’s principles of equality, diversity and inclusion.

Demonstrate living our values of being: 

• Ambitious 
• Collaborative 
• Inclusive 
• Accountable 

Why work at Woodrow High House 

• 39 days of annual leave (31 days + 8 bank holidays).
• Health Care Cash Plan to help cover your healthcare essentials. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free onsite parking. 
• Branded quality uniform provided. 
• Free access to the 'Headspace' wellbeing app. 
• Free access to the Charity Mentoring Network, as a mentee or mentor. 
• Free tea and coffee available in the 'Tea & Coffee Bar'. 
• Free meals provided whilst on duty when the kitchen is serving young people in residence. 
• Magnificent location on an historic estate surrounded by nature. 
• You'll be working with a fantastic team of passionate colleagues across London Youth. 
• An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. 
• Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. 
• You will be making a difference to the lives of young people! 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Intervention Worker to play a pivotal role in our Criminal Justice Service in  Streatham

Sounds great, what will I be doing?

Step into a role where your confidence, compassion and professionalism truly matter. This role supports the operations of an Approved Premises working with high-risk offenders. Responsibilities include engaging with residents, helping prepare meals, supporting sentence plans with probation and police partners, and assisting with admin and activity delivery. The role involves enforcing curfews and drug/alcohol testing requirements, maintaining safety, cleanliness, and well-being at the premises, and ensuring accurate and timely record-keeping. Staff are expected to model respectful behaviour, follow operational procedures, and contribute to a positive, enabling environment in line with Hestia and Ministry of Justice standards. 

You'll thrive as part of a supportive team, leading by example and getting involved in practical day‑to‑day tasks such as cooking, gardening and shared activities that help create a stable and enabling environment. Your awareness of safeguarding issues and your ability to respond appropriately will be central to keeping people safe and supported. If you're someone who combines empathy with authority, adaptability with professionalism, and teamwork with initiative, this role offers the chance to make a meaningful difference every day.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The role requires the capacity to maintain firm boundaries and use authority appropriately while working pro‑socially and positively with others, alongside an understanding of the emotional and behavioural impact of trauma and the ability to support people who may display a wide range of emotions, behaviours and communication challenges. It calls for strong engagement and communication skills, a flexible and responsive approach, and an optimistic belief in people's capacity to change. You'll need to learn quickly, gather information effectively and make defensible decisions, as well as accurately receive, process and record detailed information within confidentiality requirements. Working as part of a team is essential, leading by example and taking a practical, hands‑on approach to tasks such as cooking, gardening, household duties and leisure activities. A solid understanding of safeguarding issues and the ability to address them appropriately is also key.

This role requires working shifts, including evenings and weekends. on a rolling rota.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.