Finance system manager jobs

About the DEC

The DEC is made up of 15 member charities who are experts in humanitarian aid and specialise in different areas of disaster response. They come together to speak in one voice and make fundraising more efficient when we launch an appeal. Our members fund our running costs, and we give them back the money we raise in our appeals to carry out their vital work.

About the Role

You will hold an integral role at the DEC for accurately and efficiently managing DEC’s accounting function, ensuring compliance with charity and donor regulations. You will oversee budgeting, grant management, and donor reporting with transparency and accuracy. You will provide financial insights to support cross organisational projects and program delivery and hold a key role in developing and implementing financial strategies that align with our vision and strategic planning.

About You

You will be a confident communicator, who can engage with diverse internal & external stakeholders, including funders and partners, creating a collaborative approach to meet varying commitments. You must be ACA/ACCA/CIMA qualified (or equivalent) with senior finance leadership experience in the non-profit or NGO sector and demonstrate strong understanding of charity accounting standards and donor compliance requirements.

Key Responsibilities

Financial Processes

• Ensure accurate income/expenditure recording, bank reconciliations, and daily donation processing.
• Manage monthly accounting routines, prepare management accounts, and lead budget/forecast reviews.
• Coordinate annual and strategic budgeting, financial reporting, and analysis.
• Oversee income reconciliation across multiple streams and liaise with fundraising teams.
• Review and process drawdown payments to member agencies.
• Maintain and update accounting systems and support procurement processes.

Financial Controls

• Lead annual accounts preparation and audits; ensure regulatory compliance.
• Manage pension schedules and benefits compliance.
• Ensure tax compliance (VAT, Corporation Tax, Employment Taxes).
• Audit gift aid claims and maintain robust financial control environment.
• Update financial policies, procedures, and systems, support due diligence standards.

Financial Analysis & Reporting

• Oversee appeal finances, income tracking, and fund allocation.
• Coordinate governance processes (e.g., Indicator of Capacity) with member agencies.
• Monitor legacy income and liaise with fundraising/legal teams.
• Deliver annual report and accounts; produce reports for executive team and committees.

Leadership & Team Management

• Deputise for the Director of Finance and Resources.
• Prepare papers for finance committees and membership groups.
• Oversee finance team members and provide leadership support.

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

What We Offer

• Flexible working hours (outside of appeal periods)
• Hybrid working model (includes mandatory office days during appeals)
• 25 days annual leave, increasing with service
• Healthcare Cash Plan (value ~£1,660/year)
• Pension contribution (3%, rising to 8% post-probation)
• Wellbeing and mental health support
• Discounted access for: Gym clubs, Retailers, Theatre tickets.
• Season travel ticket and hardship loans (post-probation)
• Cycle to Work and Car schemes (salary sacrifice)

About Us

Freeways and Freeways Trust are linked local charities that supports adults with learning disabilities.

Freeways is a highly regarded provider offering a range of social care support services and Freeways Trust owns and manages a portfolio of properties which support the work of Freeways. Both charities are passionate about helping people to become as independent as possible by supporting them to make choices, learn new skills, and make links with their local community.

About the Role

The Finance Director will play a pivotal role in shaping the strategic direction of both Freeways and Freeways Trust and will be responsible for developing  and delivering financial strategies that align with the charities' objectives while maintaining financial sustainability. This position also involves overseeing financial management, ensuring compliance and leading the finance team to achieve operational excellence.

Key Responsibilities

• Strategic Leadership and Financial Planning: Collaborate with the Senior Leadership Team to set strategic direction and develop financial strategies and budgets.  Develop the financial strategy and five-year budget plan, including capital investment plans and cashflow forecasts that align with strategic priorities and operational plans.

• Financial Management and Control: Oversee finance operations, ensure timely reporting, and lead the annual audit process.  Maintain, review, and update internal financial controls across the finance function, identifying, assessing, and mitigating financial risks. Be responsible for the review and audit of financial processes across the organisation including for the people we support.

• Organisational Performance: Manage budget-setting and performance tracking, providing insightful analysis to stakeholders. 
• Governance: Act as Company Secretary, ensuring compliance with charity law and maintaining essential records with the Charity Commission and Companies House.
• Leadership, Management and Culture: Build strong relationships with key stakeholders and lead the finance team to achieve operational excellence and foster a positive organisational culture.

About You

You will be a qualified and experienced finance professional with strong leadership skills and a commitment to improving financial processes. Your strategic thinking and exceptional communication skills will allow you to explain complex financial information to various audiences and help them understand the impact on the wider charity and the potential future options. You will also possess a solid understanding of financial management, compliance, and governance, along with the ability to lead and develop a team.

Benefits

• 35 days (pro-rata) annual leave entitlement (including public holidays)
• Company sick pay
• Company pension scheme
• Life assurance cover of twice your annual salary (subject to rules of the scheme)
• Free parking on site
• Family-friendly/work-life balance policies
• Free DBS check every 3 years
• Occupational health provision
• Employee Assistance Programme – 24-hour access to a counselling and legal helpline

We are an equal opportunities employer and welcome applications from all backgrounds. This role is subject to an Enhanced DBS and Adult Barred List check.

Citizens Advice Canterbury District is looking for a Finance Manager to join the newly formed Citizens Advice North East Kent. As such you may be required to work from any of these Citizens Advice locations: Swale, Canterbury District and Thanet and remotely, as required.

We are looking for someone who will provide a full financial management service to ensure Citizens Advice North East Kent operates effectively and is compliant with all legal and sector requirements, ensuring that accurate and timely financial information is produced for the Chief Executive Officer, the Senior Leadership Team and Board of Trustees.

This is a newly created post within our organisations, established as we undergo significant structural changes and merge our three districts into a single entity. The transition requires dedicated financial expertise; therefore, we are looking to appoint a Finance Manager who will play a key role in supporting and influencing this organisational change. The post holder will be responsible for overseeing the financial monitoring and reporting of our newly formed organisation and ensuring robust financial management throughout the transition and beyond. You will need to ensure the sharing of financial knowledge and reports amongst senior colleagues so that they can understand financial implications of decisions. The post is open to some remote working as well as those able to work in our geographic locations.

Brilliant opportunity to join a young and growing charity at an exciting point in its evolution, and to help establish Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions. 

We are looking for someone with experience of working in a finance function and who has skills in office management and administration.

Reporting to the Director of Finance and Corporate Services, the role is responsible for bookkeeping, credit control, HR administration and ensuring the smooth running of the office (ranging from ensuring there is milk in the fridge to ordering stationery and managing IT requests). As a key point of contact for callers and visitors an awareness of excellent customer service will also be needed. The role is very varied and will 

Parkinson’s UK is looking for a motivated Finance professional to effectively partner with local communities, training treasurers and volunteers in best practices for financial governance and championing their interests within the organisation.

About the role

You’ll lead on reporting and management for all aspects of local community finances, ensuring compliance with HMRC, Audit, and Accounting regulations, while managing financial risks within the decentralised structure.

What you’ll do

• Lead, manage and develop a team who service the financial and banking needs for over 350 local groups across the UK.

• Lead and deliver on the local groups annual statutory accounts process and consolidation. Be the key point of contact for the external auditors.

• Champion local groups’ interests in strategic digital transformation projects and help implement changes in local networks.

• Ensure best practice in financial reporting and the internal control environment in line with external and statutory compliance.

• Engage with local group treasurers and chairs to ensure that there is buy-in from the local groups on new processes and systems.

• Be a key contact with the bank relationship team and lead on training of future  changes to banking systems.

• Be a pro-active leader representing the local groups finance team and collaborating with community engagement groups across the charity.

What you’ll bring

• Experience of managing and developing a team, with strong people management skills and ability to attract and retain talented people.

• Experience of leading training for non-finance colleagues and volunteers.

• Demonstrable working knowledge of finance systems and banking arrangements is essential.

• Proven experience in leading a financial accounting function, ensuring processes are improved to meet the changing needs of the charity.

• Demonstrable working knowledge of financial risk management and financial control environments.

• Experience of working with auditors, banking institutions and other external stakeholders that impact local groups.

• Ability to engage and influence non-finance colleagues to enhance partnership working. 

If this opportunity sounds like you, we’d love to hear from you! 

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description. 

The in person/office attendance expectation for this role will be a minimum of 1 day per week.

Please note there will be two interview stages for this position. Virtual interviews with the hiring panel will take place on 28 and 29 January, followed by in-person interviews on Wednesday 4 February for applicants that progress. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Age UK is currently recruiting for a Finance Analyst to help provide high quality financial data analysis, business intelligence and modelling for our Commercial Finance division.

As a Finance Analyst at Age UK, you will support our FP&A Manager by creating insightful analysis and reporting, business intelligence and financial performance and risk reports. This opportunity is ideal for someone who wants to gain experience within the charity sector, working for a national charity in an accomplished FP&A team.

If you have passion for the mission and values of Age UK, combined with a desire to contribute to positive social impact, this role may be for you. For an more extensive list of responsibilities, please review the job description below.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London and you would be expected to attend the office around once a month for team days and more often if necessary.

In your Supporting Statement, please include examples of how you meet the criteria below. The interview process will incorporate a timed Excel task.

Any previous applicants need not apply.

Age UK internal grade - 7L.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T

Experience
Experience of working to deadlines. I
Bachelor's degree in Finance, Accounting, Economics, or related field. A

Skills and knowledge
High proficiency in financial modelling techniques. A & T
Strong fluency with Excel formulas and functions. T
Analytical Thinking: Ability to analyse financial data and create financial models for decision support. T
Organisational Skills: Ability to manage multiple projects simultaneously. I
Attention to Detail: High attention to detail and accuracy. A, I, T

Personal attributes
Teamwork: Ability to work as part of a team and support others to achieve shared goals. I
Communication: Ability to build relationships with others and present findings to stakeholders. I
Self-starter with excellent interpersonal communication and problem-solving skills. A, I
Systems: Aptitude for learning new IT systems. A, I

Great to haves:
1-2 years of business finance or other relevant experience is advantageous but not essential. A
Experience of building detailed models within Power BI advantageous but not essential. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Location: Head Office, Victoria
Flexible working: this role is based at our head office typically 2 days per week, the remaining can be worked from home. Flexible working requests are available from day one.
Salary: £66,576 - £70,309

We also offer:

• 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
• Enhanced maternity, paternity and adoption pay
• Benefits platform with discounts on retail, dining and days out
• Salary sacrifice schemes
• Access to a free Employee Assistance Scheme to support you inside and outside of work

Role & Responsibilities

We’re entering an exciting new phase. With a bold new strategy, ambitious Nature Recovery programmes (including species reintroductions, landscape-scale rewilding and river restoration), and a rapidly rising public profile — including recent collaboration with Sir David Attenborough on the BBC’s Wild London — this is a pivotal moment for our organisation.

To support this growth, we’re looking for an exceptional Head of Finance to reinvigorate, strengthen and modernise our finance function — ensuring it’s fit for the organisation we’re becoming.

Reporting to the COO and working closely with the Senior Leadership Team, Finance Committee and Board, you’ll lead all aspects of financial management across London Wildlife Trust and our trading subsidiary. You’ll play a critical role in shaping how Finance operates — improving systems, controls, reporting and insight so the organisation can confidently adapt to recent and future growth.

Transaction volumes have increased significantly in recent years, and a key early focus of this role will be leading a programme of operational improvement. You’ll roll up your sleeves, lead the finance team through change, and embed better ways of working that strengthen our foundations while enabling smarter decision-making across the organisation.

• Lead all aspects of financial management for London Wildlife Trust and its trading subsidiary
• Lead a programme of finance transformation, improving systems, processes, controls and ways of working to ensure Finance is fit for a growing organisation.
• Own budgeting, forecasting and multi-year financial planning, producing clear, insightful management accounts and analysis to support decision-making.
• Provide high-quality financial reporting and advice to the SLT, Finance Committee and Board, highlighting risks, opportunities and strategic choices.
• Act as a finance business partner to senior leaders and teams across the Trust, improving financial understanding, ownership and accountability.
• Work closely with fundraising, trading and project teams to support income generation, funding compliance and effective financial oversight.
• Lead, coach and develop the finance team, building a confident, collaborative and improvement-focused finance function.

Our ideal Head of Finance

• Fully qualified accountant (ACA, ACCA, or CIMA)
• Significant experience at Head of, or equivalent, level in the charity sector (likely 3-5 years)
• Strong working knowledge of Charity SORP and charity financial governance
• Experience with delivering and overseeing exceptional financial operations
• Strong financial planning, reporting and insight experience

Closing Date: Monday 26th January at 9am
Interviews: Are scheduled to take place on 4th and 6th February and reasonable adjustments will be offered to all candidates.

Does this sound like you? We’d love to hear from you!

Our vision is a London alive with wildlife, with nature in everyone's neighbourhood. To achieve our goal of inspiring everyone to help restore London’s wildlife, we recognise that our team must better reflect and represent all of London’s diverse communities. Find out more about London Wildlife Trust’s commitment to Equality, Diversity, and Inclusion on our website.

We are also committed to ensuring that the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people. Read about our commitment to safeguarding on our website.

REF-226 026

Finance and Project Accountant/Business Partner

Youth Business International (YBI)

Location: Hybrid

Salary: £45,000 (FTE)

Contract: Full-time/Part-time considered, 6 months FTC

The role

Are you passionate about creating impact for young entrepreneurs around the world? Youth Business International (YBI) is looking for a highly motivated Finance professional to join our Finance team.

This is a pivotal, business-partnering role working closely with the Finance Director and embedded within our Development and Programmes Team.  The Finance and Project Accountant will contribute to providing clear, real-time financial insight that ensures our projects are financially robust and transparent. You’ll be a collaborative, proactive team player who builds trusted relationships across the organisation and contributes flexibly to our wider goals.

How to apply 

If this sounds like the role for you:

• Please carefully review the full job description for further details about the role and to find out more about YBI.
• Please ensure your CV reflects the requirements of the role.
• Please submit your CV (maximum 2 x A4).
• Closing date for applications is 27th January 2026. 

As we need to move quickly with this role, we encourage you to apply as soon as possible as we may close the vacancy early due to volume of applications expected.

Please note you must have existing Right to work in the UK as YBI is not a sponsoring organisation.

Interview process

We are planning panel interviews which will most likely be online.  Details tbc

Green Alliance is an independent think tank and charity focusing on ambitious decisions for the environment. The finance assistant plays an essential role in maintaining control over our finances and operations.  This role will process and monitor financial transactions, liaise with our payroll bureau regarding staff payroll and pensions and support the head of finance.

We are looking for an enthusiastic individual who has a strong financial background with excellent attention to detail, a flexible attitude, an ability to work effectively under their own initiative and as part of a small team, together with excellent organisation and administrative skills.

This is a temporary part-time role for two days a week until the end of March 2026, to start as soon as possible.

Key tasks and responsibilities

To process and monitor financial transactions, perform accounting reconciliations and help ensure that Green Alliance’s finances are accurate and up to date. Duties include the following:

• Prepare sales invoices and credit notes on our accounting system and email to customer. 
• Record purchase invoices and credit notes on accounting /system and allocate to correct expenditure and project codes. Obtain approval of invoices in line with our finance handbook.  Prepare fortnightly invoice payment run and enter to banking system for authorisation.
• Set up new suppliers on accounting system, completing Supplier Information Request forms and undertaking credit checks, where applicable.
• Processing of staff expenses, ensuring compliance with finance handbook, through to payment on banking system.
• Import credit card transactions to accounting system and prepare expense sheets for cardholders.  Once credit card expense sheet completed by credit card holder, agree to receipts and process for payment.
• Process, reconcile and pay monthly payroll run through a bureau.
• Help to prepare quarterly VAT returns, ensuring compliance with HMRC regulations and the agreed formula for recovery.
• Prepare monthly bank reconciliations from bank import including allocation of all income and expenses to account codes.

For more information and to apply, please visit our website.

Our partner, a respected and established international charity supporting programmes across Africa; seeks a qualified and experienced senior finance professional to provide strategic financial leadership, maintain robust systems, controls, and donor compliance across the organisation. The Director of Finance is responsible for organisational financial strategy, budgeting, reporting, external audits, risk management, and supporting programme delivery through high-quality financial oversight.This hands-on role requires the Director of Finance to execute daily tasks as well as overseeing, and mentoring, others within the team to undertake what is required.

Key responsibilities:

Strategic Leadership & Financial Planning 

• Lead the organisation’s financial strategy ensuring sustainability and alignment with mission and organisational priorities. 

• Advise the CEO and Board on financial performance, risk, and scenario planning. 

• Develop long-term financial models and cashflow forecasts. 

• Provide financial insight to strategic decisions, business cases, growth opportunities, and operational planning. 

Financial Management & Control 

• Oversee and execute specific tasks relating to financial operations including accounting, treasury, cash management, payroll, and banking. 

• Ensure monthly, quarterly, and annual financial closes are accurate and timely. 

• Maintain and strengthen internal financial controls across central team and country/project operations. 

• Implement efficient systems and processes to support a lean but compliant financial environment. 

Budgeting & Organisational Performance 

• Lead the annual budgeting process 

• Monitor budget performance, variances, and financial KPIs, providing clear analysis for senior leadership. 

Donor Finance & Grant Compliance 

• Oversee donor grant finance, ensuring compliance with institutional donor restrictions and requirements. 

Audit & Assurance 

• Lead the annual organisational audit: prepare schedules, financial statements, and required disclosures. 

• Ensure compliance with charity accounting standards (SORP) 

• Oversee financial donor audits, ensuring timely, accurate responses and evidence. 

Risk Management 

• Contribute to the organisational risk register by recording and presenting on financial risks to the Board and Finance and Audit Committee. 

• Implement financial due diligence for donors, suppliers, and country operations as required to meet organisation and donor policies. 

Oversight of International Operations 

• Ensure strong financial management of new country programmes creating and reviewing and renewing policies as required. 

• Support the development or review of financial systems, capacity, and reporting in relation to new country expansion work. 

• Oversee financial arrangements for countries where the INGO has no legal entity, including fiscal hosts, secondee payments, and contract structures. 

Leadership, Management & Culture 

• Lead, mentor, and develop the finance team to achieve operational excellence. 

Person Specification 

• Worked as a Finance Director or as a Head of Finance (with autonomy of decision making and board reporting duties) 

• Strong understanding of charity accounting standards and regulatory requirements. 

• Senior-level finance experience in an INGO, charity, or multi-country organisation (preferably with operations in the Global South) 

• Fully qualified accountant (ACCA, CIMA, ACA, CPA or equivalent). 

• Demonstrable experience with institutional donor compliance. 

• Experience leading annual audits and preparing financial statements. 

• Strong leadership and team management skills, including developing staff. 

• Strong budgeting, forecasting, and financial analysis skills. 

• Experience managing multi-currency environments and international financial operations. 

• Ability to communicate financial information clearly to non-finance staff, senior leaders, and Boards. 

ESPE is Europe's leading and largest charity focused on improving the clinical care of children and adolescents with endocrine conditions.  We aim for excellence in clinical care, research and education through innovation, collaboration and technology. Our charity is growing its membership and activities at pace, and we are now searching for a Finance Manager who will be the first member of the permanent staff team who is a qualified accountant. 

The Finance Manager role will make a significant difference to how we manage our finances, at an operational and strategic planning level.  We are looking for an individual who is excited by the prospect of transforming our financial governance and management. 

Role overview:

The Finance Manager will work closely with the CEO, Treasurer, and bookkeeper to manage daily financial functions, ensure regulatory compliance, and drive financial performance - including budgeting and forecasting. 

• Contract and working conditions: This is a fixed-term role (initially 18 months) which we envisage will transition to a permanent position. Hours will initially be 17.5 hours per week with remote and flexible working arrangements. Candidates must have the right to work in the UK and be based in the UK.

• Strategic responsibilities: The Finance Manager will support financial target delivery, ensure robust financial systems, and align financial processes with organisational growth and strategy. 

• Operational duties: Responsibilities include preparation of management accounts and all financial reporting, cash flow forecasting, grant management, VAT and tax compliance, audit support, and process improvements. The role also involves liaising with external suppliers and stakeholders and overseeing payroll and pension scheme implementation and management.

• Governance and compliance: The Finance Manager will ensure adherence to the requirements of the Companies Act, Charities Act, and HMRC regulations, ensuring we prepare and submit our statutory accounts on time.  You will coordinate the annual audit, review internal controls, and report financial risks to the ESPE leadership.

• Leadership and collaboration: The role includes providing financial guidance to coordinators and teams to support informed decision-making. 

• Required experience and skills: Candidates must be a qualified accountant (ACA/ACCA/CIMA/AAT/ICAEW) with at least three years experience in financial or management accounting, preferably in a professional body or learned society. Proficiency in accounting software, and having significant knowledge and understanding of VAT (ideally across Europe), analytical skills, communication, and project management skills are essential. 

• Personal attributes: The ideal candidate will demonstrate strong attention to detail, resilience, collaborative skills, ability to manage multiple priorities, and alignment with ESPE’s mission. You should be proactive, enjoy challenge, be capable of working under pressure, and skilled in influencing and strategic thinking. Must be willing to travel to Europe as required (2-4 times per annum).

Benefits:

• 30 days annual leave, plus UK Bank Holidays
• Flexible working
• Matched pension scheme (up to 7% of salary) 
• Employee assistance programme
• European travel

First interview date: 20th February, online.

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Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria

Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions

The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and passionate individual to join our team as Finance Manager.

The Finance Manager will take responsibility for the charity’s day-to-day financial operations, ensuring robust financial controls, accurate and timely reporting, and providing clear financial insight to support strategic decision-making. This is a key leadership role within the finance team, working closely with the Director of Finance to maintain the organisation’s financial health and compliance.

As a qualified accountant, the postholder will lead a professional finance function that delivers expertise across budgeting, forecasting, and financial analysis. They will oversee financial systems and processes, ensuring efficiency, accuracy, and adherence to regulatory requirements. The Finance Manager will play a critical role in safeguarding the organisation’s financial sustainability and supporting its mission-driven growth.

Beyond core financial management, the Finance Manager will play a pivotal role in wider organisational development, including supporting TLG’s commercial subsidiaries: Hope Park Business Centres and Hope Park Workspaces (Salford Quays). This includes providing financial oversight, analysis, and advice to enable these ventures to thrive and generate income that supports the charity’s work.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time or full-time (0.8-1 FTE, 30-37.5 hours)

Closing Date: Thursday 29th January

Initial Interviews: Friday 6th February – Online

Final Interviews: Friday 13th February – at our National Support Centre in West Yorkshire