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AMMF is the UK’s only charity solely dedicated to raising awareness of and funding research into cholangiocarcinoma (bile duct cancer). The charity works closely throughout the UK with clinicians, healthcare professionals, researchers, policy makers, patients and their carers, as well as actively collaborating across Europe and globally.
The role of the Fundraising Support and Admin Officer is to deliver high quality, responsive fundraising support across all areas of fundraising, and to drive forward AMMF’s fundraising activities, strategy and relationship development with supporters and funding partners, including the development and use of social media, and Microsoft Office, to achieve this.
It is expected the Fundraising Support and Admin Officer will develop an understanding of AMMF’s aims and objectives and its policies and procedures.
Tasks and Responsibilities:
- Successfully co-ordinate and manage all fundraising activities – which include individual giving, digital fundraising, events, In Memory, legacy giving and online shop sales.
- Support all aspects of contact with AMMF’s supporters and fundraisers, via social media platforms, the discussion groups and forums, email, including e-shots, mail and telephone.
- Manage and maintain the fundraisers’ events diary.
- Develop, maintain and manage a comprehensive database of supporters and fundraisers using a CRM system.
- Manage and record all information relating to fundraisers’ activities, results and income, including recording Gift Aid.
- Record, reconcile and provide accurate financial information to the CEO and trustees as required.
- Identify and progress fundraising opportunities to generate sustainable income.
- Support the Head of Events and Campaigns with the delivery of fundraising campaigns, ensuring they are cost effective and maximise income.
- Support the development of a fundraising and communication strategy.
- Manage all aspects of the charity’s online shop.
- Attend external AMMF networking, partner and fundraising events when required.
- Attend the annual AMMF conference and fulfil duties as required.
- Produce ad hoc reports to support senior management team as and when required.
- Carry out projects and/or any ad hoc tasks as required by the CEO and Head of Events and Campaigns.
General:
- Effectively communicate internally and externally, providing a professional and courteous service at all times.
- Support team members, fundraisers, supporters and volunteers to be as effective as possible in their work for AMMF.
- To be prepared to work flexibly, when required, to best meet the needs of the charity.
- To participate in team meetings, training courses, events, and e-learning where required/appropriate.
- Ensure that all administration associated with this role is delivered promptly, with particular focus on database management and communication with fundraisers and supporters.
- Ensure all activities and actions comply with the General Data Protection Regulation (GDPR) and relevant charity Codes of Practice.
Person Specification:
Essential criteria
- Previous experience and understanding of working within the charity sector and, in particular, of fundraising using a range of techniques including social media, and knowledge of fundraising platforms such as Justgiving, Enthuse, Benevity, Charities Trust, Much Loved, CAF.
- Competent with Microsoft Office, in particular Word, Excel and PowerPoint, and with emailing services such as Mailchimp, virtual meeting platforms Teams and Zoom, and social media platforms, Facebook, X, LinkedIn, Instagram, Bluesky, and Hootsuite.
- Excellent organisational and time management skills.
- To be sensitive to the areas of work AMMF is involved in.
- Ability to motivate and enthuse colleagues, fundraisers and supporters.
- Willing and able to work outside usual office hours to support external events where, when and if required.
- Current driving license and access to /use of a vehicle (useful not essential).
- To possess or achieve a satisfactory Disclosure and Barring Service (DBS) check.
Benefits:
Annual leave: 31 days including Bank Holidays
Pension
On-site parking
Please note this is a full-time, office-based position (37.5 hours per week). Applications for a four day week will be considered (Monday, Tuesday, Thursday and Friday), with salary offered on a pro rata basis.
The client requests no contact from agencies or media sales.
Thank you!
Fundraising Administrator
Location: Stepps, Glasgow
Salary: £27,626 - £29,711 per annum (pro rata)
Contract Type: Temporary until March 2028, Full time: 35 hours per week
Closing Date: 15/03/2026 23:59
The Vacancy
Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we have an exciting opportunity to join our team as a Fundraising Administrator and we would love to hear from you!
As a Fundraising Administrator, you will be an integral part of the Income Generation and Engagement team, supporting colleagues from across the organisation. As the first point of contact for CHAS’ incredible supporters, you will build and nurture relationships by providing exceptional stewardship.
This is a vital role and requires someone with a great can-do attitude, who is organised and has excellent prioritisation skills. If this sounds like you, please get in touch.
About You
- Experience in an office or customer facing environment
- Ability to work independently within the role, under your own initiative and cooperatively as part of the Supporter Engagement Team
- Excellent administration skills with a sound working knowledge of CRM databases and Microsoft Office packages including Word, Excel, Outlook and Teams
- Exceptional communication skills (both written and verbal)
- Excellent attention to detail and a high level of accuracy
- Knowledge and demonstrable experience of adhering to data handling/GDPR laws and codes of conduct
Further Information and How to Apply
At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.
At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking diagnosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Fundraising Administrator, you will be instrumental in achieving this vision and shaping the future of CHAS.
This role will be based in the Stepps office, with some hybrid working and travel to other CHAS sites as required.
Our team typically works up to two days per week from home, with some additional on‑site presence during our peak campaign periods (usually 3–4 weeks in spring, August, and over Christmas).
Further information can be found in the attached documents.
This post is subject to a Level 1 Disclosure.
Please note the full title for this role is Supporter Care Coordinator (advertised as Fundraising Administrator as a more recognisable external title). This is a customer service and administration role not a care/nursing role.
Thank you!
Join us and help transform lives.
We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives. This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.
As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care. A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.
Please refer to the job description for further information.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
The Centre is an equal opportunities employer. We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children. We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.
We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Discretionary wellbeing and celebratory days
· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%
· Life assurance cover (after probation passed)
· Employee assistance programme
· Season ticket loan
· Training and development opportunities
· Access to Blue Light Card discounts
First interviews: 26 March and 30 March 2026
Registered Charity
51 - 100
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.