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Fundraising database officer jobs

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Top job
Women's Aid Federation England, Bristol (On-site)
£20,324 pro rata per year (£12,359.19)
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Page 1 of 31
Bristol, Bristol City (On-site)
£20,324 pro rata per year (£12,359.19)
Permanent, Part-time, 22.5 hours per week over 3 days
Job description

MAIN PURPOSE OF POST 
 
You will be joining our fantastic Fundraising team who keeps the organisation surviving and thriving by bringing in funding from the smallest individual donor, a high profile corporate partner, or individual major donor. This post holder for this role work across the whole Fundraising team, providing administrative and operational support, including maintaining the fundraising database.

We’re looking for someone with great people skills, as well as drive, initiative and determination. You’ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processed to improve on efficiency.

The post holder will develop and maintain both internal and external contacts and will need a thorough understanding of Women’s Aid’s work. 
 
DUTIES AND KEY RESPONSIBILITIES 
 
1. Fundraising

  1. Monitor the fundraising inbox, acting as first point of contact for a wide range of enquirers and supporters, including some high profile, maintaining a professional approach at all times.
  2. To assist with the implementation of a regular giving strategy, and support with donor communication and retention. 
  3. To provide additional support at peak times of year such as our winter appeal and International Women’s Day.
  4. To assist with the organisation of fundraising events as required. 
  5. Provide tailored support to all community fundraisers, and cultivating them to become a long-term supporter of Women’s Aid. 
  6. Support with the management of Women’s Aid’s online giving programmes including Just Giving and GivePenny.
  7. To assist with sending out fundraising merchandise including supporter packs, running vests, t-shirts etc.
  8. To support the Trusts and Foundations team with sending out small trust applications when requested.
  9. Support the team with data processing on the CRM database.

2. Stewardship 

  1. To assist with the implementation of the donor stewardship programme for all donors including one off, regular givers and community fundraisers. 
  2. Actively work to reduce the attrition rate of donors by ensuring regular contact is maintained with all donors. 

3. Information management 

  1. Take responsibility for ensuring that full records are maintained on the fundraising database. 
  2. Collate departmental performance data for fundraising activities.
  3. Act as first point of contact for a wide range of supporters, including some high profile, conveying a professional image at all times.
  4. To assist with the administration of fundraising activities on the CRM including mailings and event administration when required. 
  5. To carry out a range of information gathering activities as required, including online research.
  6. To maintain the fundraising database including timely processing of donations, grants and making sure donors are thanked. 
  7. Ensure that data processing is in accordance with GDPR compliance.

4. Financial 

  1. To ensure all donations are processed quickly, correctly, and donors are thanked in a timely manner.
  2. To assist the Fundraising team with some financial functions such as reconciling the bank statements between fundraising and Finance, ensuring donations are correctly coded.

PERSON SPECIFICATION: Fundraising Assistant 

 
EXPERIENCE 
Essential: 

  • Experience of working in a fundraising or sales/customer facing role. 
  • Experience of building and maintaining strong relationships. 
  • Experience of working within a team and individually to achieve success.
  • Experience of using a database.

Desirable: 

  • Experience working in a charity environment.
  • Experience of using a fundraising or CRM database.

SKILLS & ABILITIES

Essential: 

  • Excellent computer skills and experience using a wide range of computer packages, including Microsoft packages.
  • Excellent interpersonal skills, ability to liaise with people at all levels, on the telephone, face to face and in writing.
  • Ability to carry out thorough research to keep-up-to date with new fundraising opportunities.
  • Demonstrable initiative and determination. 
  • Excellent attention to detail and accurate record keeping.
  • Ability to prioritise tasks and manage a busy workload. 

KNOWLEDGE 
Essential: 

  • Knowledge and understanding of Feminism. 
  • Understanding of domestic abuse and the issues relating including the impacts on women and children. 
  • Understanding of the role of Women’s Aid.

Desirable 

  • Knowledge and understanding of GDPR and compliance.
     

OTHER REQUIREMENTS 
Essential: 

  • Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 
  • Commitment to anti-racism and anti-discriminatory practice and equal opportunities.
  • Willingness to travel and work occasional unsocial hours as required.
  • To be flexible within the broad remit of the post.

SUMMARY OF TERMS AND CONDITIONS OF EMPLOYMENT 

 
Terms of appointment: 

Confirmation of appointment will be subject to the receipt of a satisfactory DBS assessment at the appropriate level foe the role and also a satisfactory Pre Employment Health Questionnaire at the appropriate level. The expense for both will be met by WAFE.

Confirmation of appointment will also be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 

Salary:£20,324.00 pro-rata (On an incremental scale guided by the Women’s Aid scale points 20 - 24) + benefits.  Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.

Working hours:The standard working hours for this post are 22.5 hours per week, based in Bristol; benefits include a generous bank holidays and annual leave package and contributory pension scheme.

Support and supervision:Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 

Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3 month interim probationary review. 

Annual Leave:Women’s Aid offers an annual leave entitlement of 25 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. All leave entitlement is calculated pro-rata for part time employees. 

Other leave:Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances.

Period of notice: 1 month after your probationary period has been completed. 

Union:You have a right to membership of a trade union. Women’s Aid recognises Unison.

Asylum and Immigration Act 1996:To comply with this Act, Women’s Aid will need to see the original of at least one document from a specified list, most commonly a British Passport. 

Additional information is available on request. 

Posted on: 15 August 2022
Closing date: 07 September 2022 at 09:00
Tags: Admin,Fundraising

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