45 Global safeguarding coordinator jobs

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Migrant Help
Multiple Locations
£23,350 - £28,019 per year
Migrant Help
Multiple Locations
£23,350 - £28,019 per year
Page 3 of 3
Oxford, Oxfordshire
£39,655 - £51,816 per year
Permanent, Full-time
Job description

Head of Supporter Journey (0840)

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have significant experience of leading the development of large-scale segmentation strategies and compelling supporter journeys?

Do you have expert understanding of the principles and practices of supporter/customer relationship management, journey development, and audience listening and understanding techniques?

Do you have expert knowledge of regular giving and digital marketing principles and practice?

We are looking for a Head of Supporter Journey at a pivotal time of transition and change for the organisation.

What you’ll be doing:

In this role, you will be providing strategic direction and leadership in line with our feminist approach and values. To lead the Supporter Journey Team to ensure that every Oxfam supporter has a relevant & inspiring journey and that all supporter interactions are engaging. To maximise supporter retention and development, in order to generate long-term growth in income. 

You'll have:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles.

An ideal candidate for the role will also be / have:

  • A collaborative leader that encourages integration and supports their teams to succeed.
  • Experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces, and creating positive change in work culture, processes and practices.
  • Lived experience(s) or evidence of learning/taking action on anti-racism and inequalities.
  • Significant experience of leading the development of large-scale segmentation strategies and compelling supporter journeys.
  • Expert understanding of the principles and practices of supporter/customer relationship management, journey development, and audience listening and understanding techniques.
  • Expert knowledge of regular giving and digital marketing principles and practice.
  • Strong storytelling expertise, the ability to share the Oxfam story in inspiring ways, tailored to a variety of audiences.
  • Strong influencing & relationship building skills
  • A strong understanding of public campaigning and a passion for activating the public to achieve our mission.
  • A data driven decision maker who can set priorities based on long-term strategies, and foster a culture of accountability and continuous improvement through testing and learning. 
  • High levels of curiosity & external awareness. 


We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a part-time, job share, fully or partially home-based.

Our values and commitment to safeguarding:

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment by complying with our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of our organisation.

Conditional offers made in selection stages may also be subject appropriate screening checks. Oxfam GB participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will take into account any live disciplinary sanctions a candidate may have when making the selection decision.

How to apply:

As part of your online application please upload a copy of your CV and/or Cover Letter to this role.

Oxfam GB is a Disability Confident Employer. Should you be unable to submit your application online and would prefer an alternative method please contact our recruitment team. If you also want to discuss your application, please do contact us as well.

About Us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of an international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

  • We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
  • We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
  • We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

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Posted on: 06 October 2021
Closing date: 24 October 2021
Job ref: 0840
Tags: Fundraising,Marketing
Job closes in 5 days
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