Head Of Customer Engagement Jobs in Bermondsey, Greater London
Contract: Full Time, Permanent.
Salary: £58,00 - £69,00
Closing Date: 8th April 2024.
Interviews will be held w/c 15th April 2024.
Centrepoint, the UK’s leading youth homelessness charity, is looking for Head Of Relationship Fundraising to join our Fundraising Team based in London or Manchester.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
As the Head of Relationship Fundraising at Centrepoint, you will be a pivotal member of our Fundraising Leadership Team (FLT), spearheading the strategic direction and expansion of our high-value giving portfolio. Managing a dedicated team of 18 fundraisers, you will lead the charge in driving growth across Corporate Partnerships, Philanthropy, Trusts, Foundations, and Government Funding streams. With a focus on nurturing long-term relationships, you will oversee the delivery of £6.4 million in income for FY2024-2025.
What you will be doing
- Crafting and executing a dynamic Relationship Fundraising strategy, fostering collaborative efforts across teams to maximize the potential of high-value income streams.
- Taking ownership of the Corporate Partnerships strategy, guiding the team in cultivating robust new business pipelines and implementing structured account management processes to cultivate sustainable, long-term partnerships.
- Championing the growth of our Philanthropy function, providing strategic support to bolster prospect pipelines and ensure exceptional supporter experiences for our high net worth donors.
- Driving the Trusts and Foundations function forward by setting clear strategic directives to enhance our pipeline for substantial grants.
- Providing inspirational leadership to the Relationship Fundraising team, fostering a culture of motivation and empowerment to achieve ambitious fundraising goals.
- Actively participating in the Fundraising Leadership Team and collaborating effectively with key stakeholders across the organization, including the Senior Leadership Team, to ensure seamless integration and alignment of Relationship Fundraising initiatives with organizational objectives.
About you
We are seeking a dynamic individual with extensive experience and a proven track record in growing high-value income streams within the fundraising landscape. The ideal candidate will possess:
- Demonstrated expertise in at least two of the fundraising disciplines overseen by the Relationship Fundraising function, with a strong understanding of the principles and practices involved.
- A strategic mindset coupled with the ability to translate vision into actionable plans, driving measurable results and fostering sustainable income growth.
- Exceptional leadership and team management skills, with a knack for inspiring and motivating others to perform at their best.
- Excellent communication and interpersonal abilities, enabling effective collaboration with diverse stakeholders and teams.
- A commitment to Centrepoint's mission and values, with a passion for making a positive impact in the lives of young people experiencing homelessness.
If you are a proactive and visionary leader with a passion for driving social change, we invite you to join us in our mission to create a brighter future for vulnerable youth.
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Head Of Relationship Fundraising click ‘Apply’ now!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.
In the last 3 years IHP has reached over 54 million patients in more than 25 countries across the world through its response in disasters and in long-term health programming.
We are hiring this role at a pivotal time for IHP, as we celebrate our 20th anniversary year and undergo a brand refresh. As we celebrate two decades of impact on global health, the ability to effectively communicate IHP’s journey and vision for the future has never been more important.
About the role
The postholder will have a unique opportunity to lead delivery of our communications strategy, supporting the delivery of our organisational objectives and ensuring we maximise our 20th anniversary year to raise IHP’s profile and grow our community.
You’ll manage a small, but fantastic team of committed communications professionals, whilst working alongside other teams to effectively tell IHP’s story, and the stories of those we serve. You’ll work with our fundraising team to collaborate on fundraising campaigns, our Corporate Partnerships team to engage pharmaceutical and logistics partners in new and exciting ways, and our Programmes team to work directly with NGO partners to gather content and demonstrate our impact through effective storytelling.
You will also be a part of the Senior Leadership Team, responsible for setting the strategic vision and direction of the organisation. This is a temporary role as a maternity cover starting in July 2024.
What you’ll be working on
- Lead on IHP’s 20th anniversary campaign including overseeing a pivotal stakeholder engagement event
- Implement and embed IHP’s newly developed brand identity across the organisation and across external channels.
-Oversee the marketing strategy for our self-designed and revolutionary software system, Boaz, helping to reach new customers and position as a leader in its field.
- Manage relationships with external stakeholders to develop communications opportunities and amplify IHP’s voice including employee engagement opportunities.
- Manage relationship with our social media agency to effectively execute IHP’s communications objectives and grow our audiences and engagement.
- Oversee the marketing delivery of our annual Christmas fundraising campaign.
Essential knowledge/transferable skills and experience:
- Demonstrable and successful communications experience
- Management level experience
- Marketing and brand awareness experience
- Knowledge of social media and how to utilise to maximise communication and engagement strength
- Proven track record of effective management of resources, including planning and coordination of staffing and budgetary resources
- Excellent IT skills to communicate effectively and efficiently
- Highly organised, efficient and self-motivated
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Ability to work with competing priorities, deadlines and targets
- Strong interpersonal skills and ability to adapt as part of a small team
The following would be desirable:
- An understanding of Corporate Partnerships, fundraising, healthcare industry or CSR
- An understanding and experience of GDPR oversight
See the Person Specification and Job Description for more detail.
IHP is an Equal Opportunities Employer. Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.Applicants must have the right to work in the UK.
We have an active Equality, Diversity and Inclusion staff working group. Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'.
Employment Benefits
- 25 days annual leave plus bank holidays (pro-rated if part-time)
- Specsavers eyecare vouchers
- Life Insurance and Critical Illness Cover
- Health and wellbeing support via Unum help@hand app
- Bike2work scheme
- Opportunities to get involved with our EDI working group
- Training and development opportunities
Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!
To apply, please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification including the Occupational Requirement. Applications without a covering letter will not be considered.
If you face any challenges in the application process or require any support please call IHP's office and ask for HR.
Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.
The client requests no contact from agencies or media sales.
The Individual Giving Officer will work closely with the Director of Fundraising & Engagement and the Head of Fundraising to deliver significant elements of the charity’s fundraising strategy, in particular our Individual Giving income. The post holder will be responsible for growing our cash and regular donor income through both acquisition and retention activities, including through our flagship Dry January® campaign.
Reports to: Head of Fundraising
Direct reports: none
Location: 27 Swinton St, King’s Cross, London, WC1X 9NW
Status, hours: Permanent, full-time
Salary: Grade D: salary in the range of £31,437-£34,659 (depending on skills, knowledge, and experience), plus benefits.
Key Tasks and Responsibilities
Campaign project management:
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Plan, manage and deliver innovative and impactful supporter campaigns across a range of channels.
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Operate within set budgets and achieve income targets outlined in annual plans.
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Produce clear and succinct briefs to agencies, suppliers and internal stakeholders.
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Use marketing judgement to proof, edit and develop compelling creative, and make sound decisions on proposals and testing plans.
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Work closely with the Director of Fundraising and Engagement, Fundraising and Engagement Manager, Community and Challenge Events Officer and Communications team to successfully deliver campaigns and evaluations.
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Support the development of an effective welcome and supporter journey, to help increase the average lifetime value of donors.
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Continually test and learn across campaigns to improve performance.
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Deliver campaigns in a compliant way, adhering to GDPR and fundraising regulation and Code of Conduct.
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Lead on the research, design and implementation of key products including Mid-Level Giving and a new legacy proposition.
Supporter Care:
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Work with the Fundraising & Engagement Assistant to ensure excellent levels of supporter care is provided to all our individual giving donors. Including the reviewing and refining of existing processes.
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Oversee the maintenance of our individual supporter data within our CRM
Reporting and analysis:
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Closely monitor campaign results and provide updates on performance.
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Produce post-campaign analysis reports.
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Work with the Director of Fundraising & Engagement to develop and update existing reporting mechanisms.
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Make recommendations to improve the performance of future campaigns based on evidence and data.
Competitor analysis and industry perspective:
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Use existing research and insight, and where appropriate, undertake and commission new projects to derive new / further insight and analysis.
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Identify, research and develop new products, creative ideas and fundraising initiatives.
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Keep up to date with industry developments and act upon direct and digital marketing trends and statistics.
Administration:
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Manage the administrative tasks for the Individual Giving team, such as processing invoices, ordering stock and updating key documents and materials both online and offline.
Other Duties
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Work closely with colleagues across the charity to support their work and to act as ‘one team’.
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Work particularly closely with colleagues in the Communications team, optimising opportunities for joint working, especially to champion the individual giving strategy to maximise its potential.
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Contribute actively and positively to charity-wide strategies.
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Continually develop your knowledge of alcohol harm and solutions to it.
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Act as a positive ambassador for Alcohol Change UK at all times.
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Know, embrace and actively uphold the values of Alcohol Change UK at all times.
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Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours.
The client requests no contact from agencies or media sales.
1. About Us
Sound and Music is the national charity for new music.
We support anyone who wants to make music and sound to shape the modern world. We enable individuals to challenge expectations and discover their potential, and act as a friendly guide for those who want to listen deeper. Our work sustains more careers, progresses creativity and achieves greater equity across music in the UK.
We are guided by our Fair Access Principles, a code of best practice which ensures our work is open and inclusive for all.
Sound and Music is supported by Arts Council England and proud to be a National Youth Music Organisation.
The creative programme for Sound and Music makes a unique and distinctive contribution to the arts in the UK. We are a National Portfolio Organisation of Arts Council England. NPO funding is confirmed until March 2026.
Sound and Music is an equal opportunities employer. We are committed to making recruitment and employment at Sound and Music inclusive and accessible. We particularly welcome applications from backgrounds that experience racism, and/or who are disabled or neurodiverse, to whom we will offer an interview if you meet the essential criteria for the role (see section 4).
2. Job Description
The Head of External Engagement is a key leadership post within the organisation. The role encompasses responsibility for the development and delivery of the organisation’s external activity, including profile, brand identity and stakeholder engagement (including the public), fundraising, and driving income generation in new areas, notably commercial partnerships. It also forms part of Sound and Music’s senior management team, who under the leadership of the Chief Executive are responsible for overseeing the organisation’s programme of activity, strategic development, external profile and a positive and productive organisational culture.
An experienced fundraiser and communicator, you will lead the external engagement team and support the delivery of its strategic and operational plans. The broad remit of the role means the successful candidate will be a strong and confident communicator who builds networks easily and prioritises exceptional stakeholder management and relationship development.
Sound and Music operates a hybrid working model with a mix of in person and remote working, so we welcome applications from anywhere in the UK. Our office is in London and the minimum requirement will be to attend one day per week.
The post holder will support Sound and Music’s commitment to equality, diversity, and inclusion, contributing to a culture of respect and collaboration in the organisation’s internal and external activities.
3. Key Responsibilities
Leadership and management
External leadership:
· Represent Sound and Music publicly, including through stakeholder and supporter events
· Work with the Head of Programmes to ensure Sound and Music’s advisory groups are meaningfully engaged
· Be the Deputy Designated Safeguarding Lead for Sound and Music
Internal leadership:
· Shared strategic responsibility and accountability for Sound and Music’s three core aims and their associated objectives, outcomes and outputs
· Shared accountability (with other senior management colleagues) for the successful delivery and implementation of the organisation’s Business Plan
· Lead the organisation’s External Engagements team. This team includes a Communications and Insights Manager and Fundraising Coordinator (both line managed by the Head of External Engagement) plus support from other Sound and Music team members
Development and fundraising
· Develop and support the Chief Executive on the overall business and development strategy for the organisation to ensure we meet fundraising targets (£200k in 2024-25) for annual programmes and major projects
· Develop an ambitious fundraising programme which builds our supporter base and individual funding streams, including individuals, major gifts and public funders
· Drive income growth by identifying and negotiating commercial partnerships and contribute to the development of an enhanced commercial mindset across the organisation
· Develop and cultivate the existing trusts and foundations pipeline
· Prepare documents and reports for key funders including Arts Council England
· Build and maintain positive and productive relationships with key funders, commercial organisations and stakeholders and cultivate existing relationships within the organisation
· Establish new income streams, for example, by maximising the intellectual property created within the organisation
· Engage the Board of Trustees and senior management team in fundraising activities and the ongoing strategy to optimise donor management and stewardship to develop a culture of fundraising across the organisation
· Maximise the opportunities provided by the new CRM system and contribute to the development of a data-led mindset across the organisation
Communications and campaigns
· Develop and lead the overall communications and reputation management strategy for varied stakeholders to ensure we increase our visibility and influence in the sector
· Support the Chief Executive to build the profile of our brand, drive the media messaging and oversee and power our content media campaigns
· Support the Chief Executive to build and maintain positive and productive relationships with government and culture and media opinion formers
Strategy and planning
· Work with the Chief Executive and other senior management team members to monitor, evaluate and review KPIs, strategies and activity so as to maximise Sound and Music’s impact. This includes reporting and presenting to the Board and externally to help build engagement and relationships in the sector and with funders
· Assess the reputational, financial, delivery and other risks associated with current and new projects and partnerships
· Empower, model, support and encourage cross-team working to realise the full income generating possibilities of projects
Finance and governance
· Contribute to creating and monitoring the overall organisation budget
· Work closely with the Chief Executive, Head of Programmes and Finance Manager to formulate financial strategy against specified budget areas, and to ensure that the programme activity is sufficiently resourced, planned and delivered to budget
· Ensure close monitoring of income and expenditure for relevant budget lines and contribute to senior management team financial planning and review
· Attend Board and Financial Subcommittee meetings to present and report impact on a quarterly basis
Special conditions of the post
· Travel within the UK, as required by the role
· A willingness to represent the organisation internationally on an occasional basis
· Evening and weekend working to attend and network at events will be required (time off in lieu is taken afterwards)
· Satisfactory completion of an enhanced Disclosure and Barring Service check (if offered the role, and paid for by Sound and Music)
4. Candidate profile
Essential:
· A demonstrable commitment to Sound and Music’s vision, mission and values
· A track record of generating income across different channels, meeting targets, with the ability and experience to manage and develop long-term and sustained fundraising relationships (for example, with major donors and trusts and foundations)
· Leadership (a strong combination of these are essential):
· A track record of leadership, including leading or working at a senior level in an organisation during a period of growth and change
· Excellent team leadership skills, with high emotional intelligence and generosity, a genuine enthusiasm for encouraging the input and ideas of others
· Strong budgeting and financial planning skills, and the ability to work collaboratively on this
· An entrepreneurial mindset: success in leveraging income, developing new income streams and value through commercial acumen and effective strategic partnership building
· A track record in championing and addressing under-representation in culture and a deep-rooted commitment to equality, diversity and inclusion
Desirable:
· Experience of increasing brand profile, developing brand awareness, and expanding audiences for a specialist product or service
· Understanding of the current political, economic, social and technological climate, including the context for culture and public funding and an active engagement with technological developments in creativity
· Excellent communication and interpersonal skills: able to engage confidently with different audiences and areas of the sector both publicly and on a 1:1 basis
· Excellent understanding of digital communications and infrastructure and how it can build reach and engagement, including using data to drive decision making
5. How to apply
If you are interested in working with us, please apply by completing the application form.
Sound and Music is an equal opportunities employer. We are committed to making recruitment and employment at Sound and Music inclusive and accessible. We particularly welcome applications from backgrounds that experience racism, and/or who are disabled or neurodiverse, to whom we will offer an interview if you meet the essential criteria for the role.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self-motivated to acquire new skills and knowledge relevant to the role.
Are you an experienced individual giving fundraiser or direct marketing professional looking for a brilliant role in a friendly and ambitious team? Do you have a passion for nature and want to make your mark by engaging more people in protecting and restoring wild plants and fungi? Do you dream of a role where you will have the investment backing to grow core income, to innovate and drive impact? If so we would love to hear from you!
Who are we looking for?
You will have an outstanding track record of leading strategic investment and delivering results from direct marketing with keen understanding of how supporter/customer centred engagement helps drive income . You will bring strong experience in multi-channel planning and execution for membership and supporter recruitment and retention through digital, direct dialogue and offline channels, strong relationship building and communication skills, possessing analytical skill combined with creative flair.
What will you be doing?
This is a new position to head up the future development of individual giving at Plantlife. We have a growing base of over 20,000 members and ambitions to double this in the years ahead as we look to engage more people with nature.
This role will work with the Supporter team, building on strong foundations to grow membership, enhance supporter journeys and appeal activity to build lifetime value and deliver future legacy income as well as innovate to deliver core income that is the foundation for Plantlife’s mission to create a world rich in plants and fungi.
You will develop the individual giving strategy to recruit, retain, re-activate and maximise the life-time value of financial supporters through outstanding supporter relationships and experiences.
We are offering the role as hybrid or home based. We have offices in Salisbury or Retford and there will be a requirement to attend our Salisbury office at least once a month.
To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!
Please note we do not accept CV's.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Head of Finance
The Landscape Institute are delighted to be advertising the role of Head of Finance.
To fill this position, we are looking for a Head of Finance professional who can help build a positive, supportive work culture that aligns with our strategy. Reporting directly to the CEO, the Head of Finance is fundamental to our success as a membership organisation and charity.
This is a critical position within the senior leadership team and will operate at a strategic and operational level, taking overall responsibility for the financial management, financial risk management, procurement and compliance functions. The post holder will be a qualified accountant who is responsible for the development of financial strategy, long term financial forecast, management accounts, reports, organisational performance and framework as part of a dynamic senior leadership team. The role requires an individual capable of thinking strategically and being hands-on.
To fill this position, we are looking for a highly knowledgeable individual who has significant previous experience operating within a charity and membership organisation.
To be successful you will have
- A qualification in accountancy (CIMA, ACCA, ACA, CIPFA) and an active member of a professional body/network.
- Extensive experience of providing financial leadership and oversight in organisations.
- Demonstrable experience of leading change, building organisational capability, and driving performance and inclusion, in a people positive manner.
- Experience of leading and co-ordinating organisation-wide business plans, monitoring and evaluating performance in line with financial resources.
- Strong knowledge of charity governance and company law and regulatory bodies returns relating to charity and company finances.
- Knowledge of financial regulations, including statutory accounting, budgeting, forecasting management reporting and cash management.
- Ability to successfully interact with the Board and other key stakeholders and lead presentations to the Board and sub committees on financial matters.
- Recent experience of producing annual consolidated statutory accounts, in compliance with FRS102 and supporting external and internal audits
If you have the skills, energy, and passion to join us on this exciting journey, we would love to hear from you.nance.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are the Churchill Fellowship: a charity which supports individual UK citizens to follow their passion for change, through learning from the world and bringing that knowledge back to the UK. If you are excited by the chance to support our wonderful Fellows to apply their research to help improve life in the UK, this could be the perfect role for you.
The Head of Development will play a crucial role in our Development team and the wider organisation. You will need to be comfortable working in an adaptable and responsive manner and have a passion for enabling change across a wide variety of areas. This is a new role and many of the specifics will be developed in collaboration with the Development Director.
To be successful in this role you will need to be happy working collaboratively as well as autonomously at other times: it will be crucial to work closely with various different stakeholders inside and outside the organisation to ensure that the development function is serving the needs of all teams, but it will also be important to ensure you are comfortable making key decisions and delivering on your vision for the development and fundraising function.
About our charity: Join us to support people-led change across the UK
We run the Churchill Fellowships, a unique programme that supports UK citizens to find new solutions worldwide for today’s most pressing challenges.
Every year we fund over 100 new Fellows to discover the latest ideas and best practice in any practical issue they care passionately about, anywhere in the world. The topics they explore cover every aspect of society and are often informed by their own lived experience. They meet leading practitioners, encounter cutting-edge projects and gather their findings in a published report. Then we help them to turn their ideas into action and inspire change in their communities and professions across the UK.
Fellows tell us that their Fellowship is life-changing, for themselves and for those who benefit from their global learning. These are dedicated and practical individuals with a strong vision of the change they want to see, the knowledge to progress it and the drive to make it happen. As a result, their impact is felt throughout the UK, and many go on to be leaders in their fields.
Our unique approach has created a community of thousands of highly effective changemakers working on the frontlines of today’s key issues. At the heart of all this is a simple but enduring concept: we are empowering individuals to learn from the world and transform lives across the UK.
Purpose of the role:
To support the Development and Fundraising function of the Trust, developing long term relationships and maximising income. The Head of Development will work alongside the Development Director and other staff to implement our Development Strategy, increasing income from Trusts and Foundations, Major Donors and Individual Givers and other sources.
Key responsibilities:
Relationship Development
· Nurture and develop relationships with existing donors, contributing to the collection of monitoring information ensuring continued support and engagement.
· To manage a portfolio of current and potential supporters to maintain, grow and/or revive their support for the Fellowship, implementing strategies for donor cultivation and stewardship.
Funding and partnership proposals
· To use research tools to identify and research Individual, Trust and Major Donor opportunities.
· To oversee the management of grant and trust income programme, ensuring production of effective, high quality proposals.
· To contribute to the achievement of the Fellowship’s target to raise both unrestricted and restricted funding.
· To maintain up-to-date information on the status of funding applications and grant management in Salesforce – our customer relationship management database.
Systems and processes
· To manage the development and implementation of systems and processes to record the development and engagement pipeline, ensuring that all key information is recorded consistently.
· Work with the finance team to ensure income regular income reconciliation and forecasting.
Other
· To line manage a Development Officer.
· To support the Churchill Fellowship’s internal due diligence approval processes.
· To provide cover to colleagues in their absence.
· To undertake any other reasonable duties as and when required.
Working for The Churchill Fellowship
Detailed package, benefits and wellbeing package:
- Salary c. £50,000 - £60,000 per annum (paid pro-rata for 22.5 hours per week)
- Open to flexible working hours
- Hybrid working policy
- 5 weeks holiday a year, with additional paid leave if the office closes over the Christmas Break.
- 1 week of additional leave which accumulates incrementally with length of service after 3 years, to a total of 6 weeks.
- 6 days a year paid leave for volunteering
- Non-contributory pension scheme with 10% employer contribution
- Enhanced maternity, paternity and adoption leave and pay
- Employee Assistance programme
- Life assurance
- Bike purchase salary sacrifice scheme (Cycle2Work)
Standard working hours are 36.5 hours a week 9.30am until 5.00pm, Monday to Thursday and from 9.30am until 4.00pm on Friday, including a paid lunch break of one hour.
We have embraced the benefits of working from home and at the same time, we value the contribution of face-to-face contact in building teamwork, collaborating with your colleagues, exchanging ideas and know-how, and for work efficiency. We therefore operate a hybrid working policy, where staff can work from home if they wish, however everyone is required to work in the office a minimum of 4 to 6 days a month with Tuesdays as the core day for regular whole team meetings, workshops and training.
Note: unfortunately, we are not currently in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK.
How to apply
Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.
Equity, diversity and inclusion are core to the values and ethos of the charity’s work across all activities. The Churchill Fellowship is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.
Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Contract length: Permanent
Location: North West London
Hours per week: 35
Salary: £28k-£35k pa depending on experience and knowledge
Closing date for applications: Wednesday 13 March 2024. First round interviews will be conducted via Microsoft Teams; interested candidates are encouraged to apply as early as possible
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Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.
At our North West London Home, we are recruiting a Head of Kennels who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Kennel and Animal Care staff and volunteers. We care for up to fifteen dogs on site, in addition to dogs placed into foster homes. Our Head of Kennels is responsible for managing the day-to-day smooth running of our kennels and maintaining the wellbeing of all dogs in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.
This is a high profile and hugely important role for Mayhew as our Head of Kennels oversees each dog's journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Kennels is instrumental in ensuring that our dogs have all they need - from feeding, exercising, cleaning, and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.
Leading a small team, our Head of Kennels is responsible for managing all aspects of our dog in-takes, adoptions, fostering and Pet Refuge (read more here), managing our capacity to ensure we help as many dogs as we can and ensuring our dogs are rehomed to a home suited to their individual needs as soon as possible.
We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs who rely on us.
Generally, you will:
- Lead and manage our kennels and ensure the very best care and support is given to each of our dogs
- Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
- Manage your team in an inclusive and collaborative way, enabling and empowering them
- Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals
To be successful in this role, you need relevant experience in:
- Experience working with dogs in a shelter environment
- Strong knowledge of dog behaviour, training and welfare
- Experience of successfully motivating, managing, and developing a high performing team and managing performance
- Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks
SAINT are pleased to be exclusively partnering with Robertson Bell in our search for a new Head of Finance to join our close-knit team on a permanent basis. SAINT is a prominent Christian multi-Parish church group located in East London, with a vision of bringing hope to the people of East London.
As the Head of Finance at SAINT, you will play a pivotal role in ensuring the financial health and sustainability of the church. Reporting into the Chief Executive Officer and the Honorary Treasurers, you will focus on the full accounting process and delivery of financial guidance for the parishes, and other related charities.
The organisation:
SAINT is one church with multiple Church of England parishes, across East London, which work together in collaboration. The four parishes that make up SAINT are: the Parish of Hackney, the Parish of St Mary with St Edward and St Luke Leyton, the Parish of St Leonard Shoreditch and the Parish of West Ham. We have been commissioned as a resource church to serve young people, train diverse leaders and plant churches in partnership with a network of friends.
The Head of Finance role is a permanent, full-time position with an opportunity for a hybrid working arrangement. The successful candidate will work at least 2 days per week on site with the flexibility to work remotely. The church offices are in a new, light-filled building next to the St. John at Hackney Church. You will be working alongside a closely integrated team of 40 staff and clergy, all with exceptional skills within their ministries.
The key duties of this Head of Finance role are as follows:
- Work with Pastoral Leads to help develop and execute the financial strategy supporting SAINT's mission and goals.
- Conduct financial analysis to support decision-making and advise on financial strategies.
- Prepare consolidated accounts for the entire church group, combining financial data from all churches and entities under SAINT.
- Facilitate annual audits, including liaising with external auditors and providing required documentation.
- Prepare, analyse and distribute monthly and annual financial statements in accordance with UK accounting standards.
- Ensure compliance with UK accounting and financial regulations, including charity reporting requirements and VAT.
- Work with the Finance Manager to develop and monitor budgets and identify areas for cost optimisation.
- Engage in the life of the Church to develop and maintain positive staff relationships, the organisational culture and connections with the congregation and community.
The successful candidate will have:
- Qualified as an Accountant with professional body membership (ACCA, ACA, or equivalent).
- Minimum of 4 years of relevant accounting and financial management experience.
- Experience of producing statutory accounts, management accounts, cash flow forecasts, budgets and other financial reports.
- Knowledge of UK charity accounting and reporting regulations is an advantage.
- Excellent attention to detail, organisational skills, and the ability to meet deadlines.
- Strong communication and interpersonal skills.
As a result of our Christian ethos, this post is covered by an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010. The successful candidate will be expected to be an active Christian who will play a key role in the leadership of the church so understands the need to apply their Christian faith in the context of the work.
The closing date for applications is on Monday 1st April (Easter Monday), with first stage interviews due to take place the week commencing 8th April. Applications will be under constant review before the closing date, so please submit your application with our exclusive search agent Robertson Bell ASAP to avoid disappointment!
Contract: Fixed term, 12 months
Hours: Flexible part time, 22.5 hours per week
Location: Flexible, with periodic travel to EOA offices in East Yorkshire
Salary: £50,000 (pro-rata) + statutory pension and 30 days leave pro rata (+ Bank Holidays)
Reports to: CEO
Line Management: Roles within Marketing, Communications, Public Affairs, and Policy
The Head of Communications and Policy is responsible for leading the function to provide a coherent approach to communications, marketing and policy activity across the EOA. This pivotal senior role has oversight and performance management of the function to ensure our external and internal communications are effective against strategic goals. By leveraging your strategic mindset, collaborative approach, and role-specific responsibilities, you will play a vital role in positioning EOA as the go to place for all EO related matters.
This is an exciting time to join the EOA. The employee owned sector in the UK is growing rapidly, and the EOA is adapting to meet the needs of our membership. In the coming weeks, we’re switching on new systems and updating the way we interact with our members and stakeholders, so this is a great opportunity for someone to really make an impact in the role.
In our small but mighty team, you’ll have the chance to make a real difference, get involved in a variety of projects, and to develop your networks in the employee owned sector and beyond.
You’ll play a key role in advocating for employee ownership, influencing policy on EO, as well keeping EOA members engaged through impactful communications.
KEY ACTIVITIES
Strategic responsibilities
- Member of Senior Leadership Team, collectively evolving and delivering the strategic direction of the organisation.
- Oversee, support and develop communications, marketing and policy colleagues, providing the co-ordination, direction and guidance required for fulfilment of their goals.
- Analyse and report on performance of our communications, marketing and policy goals.
- Be a thought leader for the EOA, demonstrating our profile as an expert on employee ownership.
- Promote and maintain the positive reputation of the EOA positioning the EOA as a leading membership organisation in the UK.
- Utilising the EOA brand and narrative to oversee delivery of the communications, marketing and policy strategy for the EOA.
Leadership responsibilities
- Lead and manage colleagues in the Communications, Marketing and Policy function, providing support and fostering their professional development.
- Support the development and delivery of the EOA culture, demonstrating our values and empowering colleagues.
Collaborative responsibilities
- Lead and set the strategic direction on specific organisation wide objectives, jointly with the SLT to encourage collaboration across the team.
- Work across the organisation to embed the new ways of working and evolve and embed the culture and values of the EOA so they are fit for the future.
- Work with the Deputy CEO and Membership Community Manager to ensure that our membership proposition meets the needs of the sector and where appropriate act as catalyst for member recruitment, support member retention, overall engagement with member services, and increased awareness and uptake of employee ownership.
- Work with the Head of Digital and Operational Transformation to utilise our systems ensuring our communications are efficient and deliver strategic value.
Role specific responsibilities
- Ensure that the public profile of the EOA reflects our values and conveys our commitment to people powered growth in line with our strategic priorities, and reflective of the EOA brand.
- Implementing, and evolving a communications, marketing and policy strategy and plan that supports the EOA to deliver our commercial and non-commercial goals.
- Support the identification and relationship building with politicians, policy makers, public sector agencies and the sector to influence national and local agendas.
- Provide ad-hoc assistance to other team members as required.
ABOUT YOU
Knowledge and experience
- Experience in a Senior Leadership communications and policy role.
- Implementing organisational strategy and overseeing delivery through proactive and supportive line management.
- Co-ordination of a team of individuals in communications, marketing, policy roles.
- Experience operating in a customer/member centric organisation with commercial and non-commercial objectives.
- Demonstrable impact in similar role resulting in achievement against strategic goals.
Personal Attributes
- The ability to be an authentic, passionate and inspirational leader
- Growth-minded – able to lead, manage, motivate and develop a high performing team.
- Innovative, creative and proactive with an analytical and solution-orientated approach.
- Critical thinking – ability to seek out and then clearly present information and recommendations
- Exceptional organisational skills – coordinating projects identifying and coordinating the right people at the right time to deliver activity.
- Excellent communication and influencing skills to engage and develop activities with varied audiences
- Self-aware with emotional intelligence, creativity, drive, resilience and integrity.
The client requests no contact from agencies or media sales.
Do you have a passion for ending poverty, building partnerships, and growing the Kingdom of God? Then join our energetic, visionary and creative team.
We’re looking for an experienced and driven fundraising and communications professional to help us achieve God’s vision of human flourishing.
In this varied and versatile position, you’ll lead our fundraising and communications team and play a key role in resourcing and promoting CUF’s work to follow Jesus in serving the most disadvantaged people in our communities. You will help us communicate and celebrate the positive impact that churches have in the places in which we live.
As a key member of our management team, you’ll develop and implement comprehensive fundraising and communication strategies to help us deliver impactful work with the Church of England and other Christian denominations.
With a broad range of responsibilities across fundraising, communications, marketing and public relations, you’ll play a leading role in celebrating the CUFs achievements through powerful story-telling, impact reporting and effective media relations. You’ll also develop our digital strategy, with overall responsibility for our website, social media channels and email marketing.
How to apply
For an informal conversation about this role and for more information, please contact our Deputy CEO, The Rev’d Adam Edwards
To apply, please send/email an up-to-date CV and covering letter outlining your relevant skills and experience, relating to the listed responsibilities and person specification
Closing date: Midday Monday 15th April, with interviews Tuesday 30th April (in London)
Using Anonymous Recruitment
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Contract length: Permanent
Location: London
Hours per week: 35
Salary: up to £40k pa dependant on experience
Closing date for applications: We will interview on a rolling basis; interested candidates are encouraged to apply as early as possible. We reserve the right to end the vacancy prior to the closing date.
First interview date: First interviews are held over Microsoft Teams on a rolling basis
Second interview date: Candidates successful at first interview will be invited to visit Mayhew for a formal in-person interview
Are you looking for a different sort of role? One where you can positively impact the welfare of dogs, cats and their owners?
Mayhew is a unique organisation. Our passionate and diverse team of around 80 staff and 150 volunteers provides expert veterinary care, rescue and rehoming services, programmes in the community, and guidance and support to improve the lives of dogs and cats in need, in London and abroad. Currently the need for our services is greater than ever so we are looking to recruit an Head RVN with an interest in shelter and charity medicine.
We have had a community vet clinic on site at our historic Northwest London shelter since 1925. For nearly 100 years, our London clinic has delivered many tens of thousands of treatments to dogs and cats. Through our modern, well equipped veterinary clinic we provide a range of preventative veterinary treatments free of charge, and without judgment, to those who are unable to afford it. We also carry out a wide range of surgeries and treatments in order to prepare the Mayhew animals in our care for rehoming.
Our clinic is RCVS accredited and we are a training centre for veterinary students at the University of Surrey. More information about us can be found on our website.
Our Clinic operates 7-days per week and open to the public Monday to Saturday. Our Head RVN works 35 hours per week, 8.30am to 4.30pm, Monday to Friday. From time to time to we require extra cover on weekends and bank holidays, and out of office hours in the event of an emergency. A share of the extremely quiet, on-call rota is required, this averages about five nights a month which is paid as overtime,
We are a caring and supportive team which when fully staffed will include 3/4 vets, 3/4 nurses, and a clinic receptionist, we are also supported by the lovely animal care team and our volunteers who regularly help us out in the clinic giving our nurses more time to be nurses!
We are looking for a Head Nurse who is a qualified RVN with 5 years + PQE, ideally experienced in shelter medicine, who shares our compassion and commitment for animal welfare. The Head Nurse will bring inspirational, progressive and collaborative leadership to our team of nurses, animal carers and clinic receptionist.
Generally, you will:
- Be responsible for the day-to-day smooth running of the clinic
- Support the Head of Clinic to enable us to grow our reach and deepen our impact on
- Manage and develop our team of nurses, animal carers and clinic receptionist.
To be successful in this role, you need:
- To be a listed member of the Royal College of Veterinary Surgeons with at least 5 years+ post qualification experience
- Have a passion for animal welfare and improving the lives of dogs and cats who need us the most.
- Experience leading, line managing and developing a high performing team
- Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We’re looking for a proactive self-starter, who, like us, believes in the power of democratic engagement for making a difference on the climate and nature crisis. As our new Policy and Engagement Officer, you'll play a pivotal role delivering our tried and tested training programme for political engagement. As the primary liaison for constituents, you'll empower them to effectively connect with elected representatives, offering tailored advice, facilitating meetings, and providing ongoing support.
As our ideal candidate, you possess a deep understanding of climate change and parliamentary developments. You’ll thrive in building relationships with diverse communities and organisations, driving our mission to represent all sectors of society. Your ability to hit the ground running and lead on projects will set you apart.
If you're passionate about driving change, fostering inclusivity, and making a tangible impact for the climate and nature crisis, we want to hear from you. Apply now and be part of a dynamic team committed to creating meaningful change.
Check our website for a copy of the Job Description and Person Specification
As Policy & Engagement Officer, you will work with the Hope for the Future team to:
- Act as constituents’ main point of contact at HFTF, working with them to effectively engage their elected representatives by supporting them through the constituent journey (including offering tailored advice, letter writing, meeting preparation and coaching, facilitation and follow-up).
- Prepare and deliver HFTF’s core training, contributing to its ongoing development.
- Develop constituent and partner-facing resources aimed at maximising political impact.
- Ensure work is aligned with our objectives and strategy to maximise efficiency and impact, linking and contributing to Hope for the Future’s central strategies and wider work as required. This includes our Councils, Faith and Outreach work.
- With the support of the Policy and Engagement Coordinator, contribute to effective objective setting in order to deliver HFTF’s strategy.
- Ensure the CRM is up to date and support monitoring, evaluation and reporting in relation to the team’s work.
- With the support of the Research and Impact Coordinator conduct research on elected representatives and other key figures in order to train and advise constituents on how to best engage with them.
- Identify and build relationships with local and regional partner organisations and communities to engage new constituents, to help ensure that we are working towards reaching and representing all sectors of society.
- Provide support to other team members where required in both organising and delivery of events and projects.
- Provide support to other team members with income generation activities where required.
- Able to travel around the UK frequently to support constituents and partner organisations, attend workshops and deliver training. For remotely based staff, occasional attendance at HFTF premises may also be required for supervision, development or team-building purposes, etc.
- Take the lead on thematic and project work as allocated by Hope for the Future, (e.g. Scotland focus, housing focus) and help to upskill the rest of the team on these topics. ● Contribute to the continued development of HFTF’s training and approach
- Support the Policy and Engagement Coordinator to identify and develop opportunities for growing the organisation's reach and impact.
- Maintain a strong working knowledge of climate change and nature loss/ degradation developments in Parliament, including changes to policy and specific MP involvement in such developments.
- Actively seek to engage with new constituents and support our work towards reaching and representing all sectors of society.
- Support the Fundraising Officer in producing case studies and information on the impact of our work for inclusion in funding bids
Please check our website for a copy of the Job Description and Person Spec. Applications close 11th April.
Please email us if you have any questions about this role or the application process.
The client requests no contact from agencies or media sales.
We are looking for a collaborative and engaging lead to work in our Business and Investor Engagement (B&IE) team to grow and build relationships with the UK food sector. This role will oversee the charity’s engagement with the business community, with a particular focus on the Out of Home and manufacturing sectors. This involves having strategic oversight of and managing relationships with businesses across the UK food system and positioning ourselves as insight-led critical friends.
The B&IE team engages major food businesses on actions they can take to shift the UK towards more healthy and sustainable diets in order to tackle food system issues such as climate change, nature loss, diet related disease and dietary inequalities. We provide insight and analysis underpinned by our Plating Up Progress benchmark to support and hold businesses to account in increasing sales of healthier and more sustainable foods and in shifting towards more responsible business practices.
The business engagement lead will work closely with the Senior Business and Investor engagement manager to build and develop relationships with the Out of Home and manufacturing sectors, oversee the Food Foundation’s role in an exciting new partnership with a major broadcaster in support of more plant rich diets, oversee the delivery of our flagship report – The State of the Nation’s Food Industry (SOFI) - and collaborate with civil society partners also working in this space. Previous line management experience is desirable but not essential.
This role would be well suited to a registered nutritionist or sustainable food systems expert with experience of working in or with industry and looking to make the move into the charity sector.
For further information please visit our website to view the full job pack.
The client requests no contact from agencies or media sales.
Job Description
The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.
This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.
This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.
This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.
This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.
The post holder will:
- Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
- Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
- Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
- Undertake casework and provide expert advice for the team on all aspects of Advice
- Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
- Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
- Lead on insights work relating to retention, wellbeing and support
- Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
- Support elected officers to deliver on campaigning priorities
- Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
- Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
- Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.
Key Areas
- Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
- Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
- Develop succession plans and identify training and development opportunities within the team
- Be accountable for the quality of outputs of the team
- Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
- Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
- To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
- Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.
Strategic Development
- Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
- Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
- Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
- Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
- Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.
Monitoring and Evaluation
- Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
- Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
- Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
- Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
- Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
- Prepare materials to apply for any relevant quality mark accreditations for the service.
Budget and Financial Management
- Manage a budget relating to Advocacy and Policy including any restricted funds.
- Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
- Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
- Review and provide narrative for scrutiny at monthly management meetings with the Finance Team
Stakeholder management
- Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
- Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
- Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
- Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
- Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.
Personal Specification
Essential Experience
- Line management experience
- Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
- Experience of leading a multi-functional team
- Experience of mentoring coaching staff/elected officers
- Experience of developing operational policies and procedures
- Experience of budget management, project management, and operational management
- Experience of working with a range of stakeholders and partnership working or strategic networking
Essential Skills and Abilities
- Ability to work with and lead a high performing team
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
- Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
- IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
- Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
- Ability to write strategies and be able to effectively communicate vision and mission
- Ability to stay focused and efficient in the face on changing priorities
- Track record of successfully developing and implementing projects and operational change
- Able to draft policies and procures with an eye for detail and accuracy
Essential Knowledge
- Awareness of current issues within the higher education sector
- Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
- Knowledge of relevant health and safety legislation
- Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
- Knowledge of providing 121 support
Education/Training
- No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.
Personal Attributes and other requirements
- Able to travel within the Borough and Region.
- Able to work some evenings and weekends and stay overnight where necessary.
- Works well in a team with a flexible approach to work
- Be eligible for a DBS check if needed
- A commitment to the principles and practices of equality and diversity
- An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of GSU.
Desirable other requirements
- Visionary, creative, and innovative strategist
- A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
- Empowering, authentic leader with high levels of emotional intelligence
The client requests no contact from agencies or media sales.