Head of customer engagement jobs in Bermondsey, greater london

Are you a strategic, results-driven fundraiser ready to make a real impact?

Join the Orpheus Centre, a vibrant charity that transforms lives through the performing arts. We’re on an exciting journey, launching a £25m capital appeal to expand our facilities and grow our reach. To achieve this, we need an exceptional Deputy Head of Fundraising to help lead our income generation efforts and drive sustainable growth.

About the role

As Deputy Head of Fundraising, you’ll play a pivotal role in shaping and delivering innovative fundraising strategies across multiple streams—corporate partnerships, trusts and foundations, individual giving, and community fundraising. You’ll oversee donor acquisition and stewardship, inspire your team, and ensure we meet ambitious targets. This is a fantastic opportunity to influence the future of a charity that champions creativity, inclusion, and resilience.

Location: The Orpheus Centre, Surrey
Salary: £45,000 per annum
Hours: 35 hours per week (flexible working considered) / 52 weeks per year
Contract: Permanent

What you’ll do

• Lead revenue fundraising strategies and secure income through personal efforts.
• Manage and develop a talented fundraising team.
• Build strong relationships with donors, partners, and stakeholders.
• Design compelling campaigns and optimise performance using data insights.
• Deputise for the Head of Income and Growth when required.

What we’re looking for

• Proven experience in managing multiple fundraising streams and meeting income targets.
• Strong leadership and team management skills.
• Excellent communication and relationship-building abilities.
• Strategic thinker with a track record of delivering results.
• Knowledge of fundraising compliance and best practices.

Why join us?

• Be part of a passionate team that celebrates creativity and makes a tangible impact on people’s lives.
• Work on a high-profile capital appeal and exciting projects.
• A supportive, inclusive workplace where your ideas matter.
• Join us in making a lasting difference in the lives of young disabled people through the power of the arts.

Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.

We are an equal opportunities employer and welcome applications from all sections of the community.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

 As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

No agencies please.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.​

Brief role description:

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​The Senior Corporate Development and Partnerships Manager/ Head of Corporate Development and Partnerships will be a dynamic and strategic leader who will lead the Forces Employment Charity (FEC)’s business development. This will include researching and identifying new income generation opportunities from corporates, employers and government contracts, when relevant, and converting these into long term relationships. You will lead the team to produce high quality, bespoke proposals, and reports to demonstrate impact and outcomes to help drive the delivery of FEC across the UK.

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As part of the Marketing, Communication and Fundraising Directorate, and led by the Director of Marketing,

Communications and Fundraising, you will be supported to be creative in how you grow and uplift new business to contribute to annual growth targets. You will have an entrepreneurial approach to your work to identify and attract new partnerships whilst being responsible for the relationship management of our established corporate partners, focusing on stewardship, renewals and smart uplifts.

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Some of your responsibilities include:

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• Driving the development of tailored, high-impact proposals and pitches to engage relevant companies and secure strategic, multifaceted partnerships that align with the charity’s mission.

• Work with the wider directorate including fundraising, marketing, communications and events, to identify new, innovative projects to help us achieve our income generation objectives.
• Develop and execute a business development strategy to drive revenue and market presence.
• Represent FEC at events, meetings, and networking opportunities to grow visibility and to deepen engagement.
• Oversee budget, monitor performance against goals and KPIs, and conduct contract negotiations.
• Lead and manage the corporate development and partnerships team, fostering innovation and collaboration within your team, whilst providing strategic direction and support.
• Take an active role in planning and delivering key new business events to support income generation and stakeholder engagement.
   

Some of the skills and experience we are looking for are:

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• Experience in building strong, successful, long-term partnerships.
• Strong track record of securing multiple six / seven-figure sums from partnerships and delivering income targets.
• Strong prospect research, networking, and pipeline management skills 
• Strong communication skills, including diplomacy, presentation, negotiation and influencing skills.
• Strong leadership and people management skills with a proven track record in coaching, motivating, and developing teams.
• Ability to manage the workload, outputs, and people within a team to produce high-quality outcomes in a fast-moving environment.
• Strong strategic thinking skills with the ability to develop innovative and forward-thinking strategies and translate these into operational plans.
• Considerable experience in building relationships with senior stakeholders internally and externally, particularly with government and corporate organisations.
• Significant experience in managing complex projects with internal and external stakeholders.
• Experience in managing budgets, financial reporting and analysing data to inform strategic and tactical decision making

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Ideally you will also have:

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• Educated to degree level or equivalent.
• Empathy with and a good understanding of Ex-Forces personnel and the challenges they can face.
• Experience in leading funding applications
• Excellent IT skills, preferably including experience of working with a CRM database (Salesforce) - Training opportunities will be available as part of your role.

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Interested?  Want to know more about the Charity? ​Check out our website.​

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Eager to know more about the role?​ Have a look at the Job Description attached. Job Description -Senior Corporate Development and Partnerships Manager or Head of Corporate Development and Partnerships​

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What’s in it for you?​ Check out our Benefits.​

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Have we convinced you to apply? ​If so, submit your CV and Covering Letter by Friday, 27 February 2026.​

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Got questions about the role? Get in touch with the People Team.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​​

If you are an internal applicant, please ensure you have made The People Team aware before applying. ​

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. ​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

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The RSA is the home of ideas, turning possibility into progress since 1754. From pioneering invention and design to shaping social change, we are a place for action and connection, where people drive real change. And today this matters more than ever. 

This is a chance to lead and define the RSA’s digital presence and purpose: growing reach, deepening engagement, and helping to connect more people with “the home of ideas”. You’ll be a key member of the RSA leadership team at an exciting and crucial moment; you’ll grow and inspire a diverse global Fellowship community, and the RSA brand itself. 

You’ll lead a team spearheading all things digital, developing a fantastic website and brilliant digital activity that raises the RSA’s profile and influence, shows its vision, and brings more Fellows (members) into the fold.

If you’re someone who loves combining creativity with strategy, someone who can think big with the skills for getting hands-on, we’d love to hear from you. 

What you’ll do 

• Develop and deliver a digital strategy that supports our goals and values, including the customer journey of potential Fellows. 
• Deliver digital activity to grow awareness, engagement, and ultimately increase Fellowship. 
• Lead, inspire, and develop a cross-functional digital team, setting clear goals and fostering innovation. 
• Oversee continuous improvement of the website (including design and build done by the team). 
• Manage creation of inspiring content, from blogs and videos to social media. 
• Lead digital marketing across paid, organic, and email channels. 
• Champion accessibility and innovation in everything we do online. 
• Act as a thought leader, keeping the company ahead of emerging digital trends, technologies, and consumer behaviours. 
• Collaborate closely with creative, events and Fellowship teams, to ensure consistency of messaging and audience engagement. 
• Use data and insight to continuously analyse and evolve our digital activity – amplifying reach, impact, and relevance. 
• Define performance targets and KPIs for digital activity: including engagement, growth and Fellowship (membership) sign-ups. 

Who you are 

• A creative, strategic thinker who is comfortable balancing the big picture with hands-on delivery, from planning campaigns to creative social media. 
• Collaborative and supportive, intellectually curious. 
• Data-driven but people-focused. Cares about impact, storytelling, and results in equal measure. 

Your key experience 

• Proven experience leading digital marketing, content, and websites.
• Track record of running digital campaigns and overseeing social media channels. 
• Strong understanding of website management, UX, and digital design (you don’t need to code, but you can brief and oversee developers confidently). 
• Experience using analytics tools to track and report on digital performance. 
• Excellent communication, writing, and stakeholder management skills. 
• Experience managing budgets, agencies, or freelancers. 
• Experience with a charity or purpose-led organisation preferable. 

Early applications are encouraged – apply now! 

Inclusion at the RSA 

As a social change organisation, we believe everyone, regardless of visible or invisible difference should feel welcomed and able to contribute to creating a better future. You can read our full inclusion statement on our website. 

About you

We are looking for a highly motivated and experienced individual, who is capable of creating and delivering a strategic approach to commercial partnership development. The role requires an inspiring, solutions-focused and forward-thinking individual, with a proven track record in commercial development. Candidates should have an understanding of the relationship between charities and the healthcare industry, including pharmaceutical companies, and be able to show relevant experience of taking a strategic approach to creating and further developing a commercial development proposition, within either the voluntary or private sectors.

A self-starter, happy working independently, and as part of a team, we are looking for a strategic thinker with well-developed business/commercial skills and the ability to translate strategy into action. The successful candidate will be an accomplished communicator, who is able to create new and build existing relationships, and work in partnership with internal and external stakeholders. As well as creating strategy, you will need to be comfortable delivering all aspects of business development including initial prospecting, preparation, presentation, negotiating, handling objections, closing, and ongoing partnerships stewardship and development.

About the role

After extensive scoping work throughout 2025, we are launching an exciting project to create a step change in the way we deliver our organisational knowledge, clinical expertise and information to add commercial value to potential customers across a wide range of sectors, including healthcare, diagnostic and pharmaceutical companies.  This new role of Head of Commercial Development will own the creation, development and delivery of this work.

You will be responsible for leading the creation of a commercial proposition for Myeloma UK, which will deepen relationships with the healthcare industry, pharmaceutical industry and other associated sectors, to promote Myeloma UK’s knowledge and expertise for commercial return.  You will lead, develop and deliver our commercial development strategy, to include research, partner development and ongoing portfolio growth and development, to deliver a long-term, sustainably growing income stream from Myeloma UK’s commercial relationships.  In addition, you will be expected to develop strong collaborative relationships with all stakeholders, including key individuals across the organisation. 

About us

 Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

 We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

 Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

 Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

 If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending us:

1. A cover letter (no more than 2 pages long) telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close at 9.00 am on 23 February 2026.  First interviews will be held on 2 March 2026, with second and third stages taking place on 4 and 9 March 2026.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role: 

The Head of Income Generation & Marketing is a key member of Muslim Aid’s Leadership Team, responsible for executing the organisation’s fundraising and marketing strategy and overseeing all marketing and communications activities across the organisation. The post holder will lead the delivery of income generation plans, providing strategic direction and hands-on operational support to their direct reports to maximise income across all sub-department income streams. They will be accountable for growing and sustaining revenue from a diverse portfolio of supporters across the UK, ensuring income targets are met or exceeded.

The role includes mentoring and leading Management, supporting them to implement effective fundraising activity, achieve ambitious income and renewal targets year on year, and deliver high-quality stewardship experiences for supporters.

About the Role:

1. Design and deliver MA’s cross organisational fundraising and marketing strategy with a focus on sustainable and reliable unrestricted income generation. This will include key activities, areas of required investment, KPIs and milestones as well as the projected growth of fundraising income
2. Increase and diversify existing and new revenue streams specifically digital, CSR and private philanthropy.
3. Drive delivery against income targets by setting clear, ambitious, and achievable operational targets for each income stream, ensuring teams are supported to meet objectives aligned with Muslim Aid’s vision, mission, and strategic goals.
4. Provide effective marketing leadership for the organisation in collaboration with key stakeholders and drive forward transformational integrated marketing activities and campaigns.
5. Provide inspiring and motivating values-driven leadership to the team that enables them to deliver their goals and achieve their potential.
6. Build on the areas of High Net Worth and CSR in regards to income generated from corporate, major donor and trusts so that these areas become part of our sustainable fundraising foundation.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role

To be successful in this role, you will need:

1. Experience across diverse fields of fundraising including individual, major and corporate funding and understanding of key fundraising markets.
2. Ability to develop and expand digital fundraising.
3. Ability to contribute to overall leadership and development of Organisation and bring MA’s fundraising, marketing communication and programme work closer together.
4. Excellent communication, presentation and interpersonal skills with the ability to influence and promote the charity to various stakeholders.

Why you should apply:

Join Muslim Aid as our Head of Income Generation & Marketing and take a leading role in driving our fundraising and marketing strategy. As a key member of the Leadership Team, you’ll oversee income generation across multiple streams, lead high-performing teams and grow sustainable income from a diverse supporter base across the UK. If you’re passionate about strategic leadership, impactful fundraising and delivering meaningful supporter experiences that enable life-changing humanitarian work, apply now to make a real impact at scale.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV and a portfolio of your work. 

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for a Head of Institutional Relations (maternity cover) to lead our engagement with institutional donors, programme partners and allies in the UK. This is a fantastic opportunity to lead a dynamic team in the delivery and implementation of an ambitious institutional relations strategy. With a particular focus on the FCDO and Start Network alongside  growing our Australian and Irish portfolios, you will build partnerships and maximise income and influence to achieve our strategic aims. As a member of the HI UK Leadership Team, you will also play an important role in shaping the culture and direction of the organisation as a whole.

Background Information and Purpose of Post

The Head of Institutional Relations leads HI’s engagement with institutional donors, programme partners and allies in the UK, working closely with colleagues from across the global HI Federation, including our country programmes and our technical departments.

You will lead a dynamic team in the delivery and implementation of an ambitious institutional relations strategy. With a particular focus on the FCDO and Start Network alongside growing our Australian and Irish portfolios, you will build partnerships and maximise income and influence to achieve our strategic aims. This will involve managing relations with a wide range of actors, building our profile and responding quickly and effectively to opportunities. You will oversee and strengthen our compliance with donor requirements, ensure our programmes are effectively supported to implement grants and consolidate our capacity to bid for and manage commercial contracts.

As a member of the HI UK Leadership Team, you will also play an important role in shaping the culture and direction of the organisation as a whole.

Main Duties and Responsibilities

Leadership and management

• Implement our ambitious plan for institutional relations, staying aligned with the organisation’s objectives and responding appropriately to the external environment.
• Contribute to the implementation of the network-wide institutional funding strategy.
• Lead, empower and motivate your team to achieve their goals, providing support as needed.
• Manage the team budget, including planning, phasing and forecasting in line with the organisation’s financial procedures.
• Participate as an active and constructive member of the Leadership Team, promoting a positive culture, modelling excellent behaviour and supporting cross-organisational initiatives.
• Provide timely and accurate reporting to the Chief Executive, trustees and Federation as required.

Institutional Relations

• Lead the team in ambitious engagement strategies for all donors in the portfolio, particularly the FCDO, Start Network, Australian DFAT and Irish Aid, strengthening existing relationships and, where appropriate, developing new ones.
• Ensure the team develops and maintains expertise on UK donor priorities, expectations and compliance requirements and is proactively analysing, interpreting and sharing this knowledge internally with relevant colleagues across the Federation.
• With your team, build the ability of our country programmes to engage with our donors locally and to comply with donor requirements, including through training.
• Oversee the process of identifying, analysing and sharing new funding opportunities with relevant colleagues, taking a lead when needed on coordinating large multi-country/framework bids to our donors.
• Maintain a network of contacts at other organisations and, working closely with operational and technical colleagues, build relationships with potential partners, including supporting the development of consortia for new bids when required.
• Contribute to building HI’s capacity to bid for and manage commercial contracts, including frameworks.
• Support the team with risk-based contract analysis and negotiation, due diligence and donor compliance.
• Ensure your team is delivering timely and high-quality reporting and grant/contract management, including follow-up of payment requests and tracking.
• Oversee the team’s information management tools and champion HI-wide internal processes and tools such as the CRM.
• Participate in the Bond Disability and Development Group, including supporting its influencing to promote greater emphasis on disability inclusion by the UK Government.
• Monitor and respond to threats and opportunities relating to the UK aid budget and aid policy, as well as for other donors in our portfolio where capacity allows.
• Support your team, the Chief Executive and technical colleagues to engage appropriately with other relevant networks in the UK to influence the UK government and raise HI’s profile (e.g. on specific crisis contexts, the impact of counter-terrorism legislation, health, education, humanitarian mine action, climate change etc.).
• Contribute to engaging with the Start Network and implementing our Start Network strategy.

Other duties

• Maintain a positive and collaborative working relationship with HI UK colleagues and the Federation’s institutional funding, operations and advocacy teams.
• Represent the organisation at relevant external events and meetings.

· Keep abreast of developments within the sector by liaising with counterparts in other NGOs and relevant networks.

• Keep up to date with any relevant changes in legislation, regulatory procedures, innovation, best practice and industry standards.
• Any other activities commensurate with the level of the post, as may be required.

Person Specification

We genuinely value diversity and are looking to build a team of people with a wide of range of personal and professional experience. If you don’t meet all of the criteria listed below but feel you would be a good candidate for this role, please apply. If you would like an informal conversation about this, please do send us an email or call us – we would love to hear from you.

Essential criteria

· Substantial relevant experience with INGOs, including at least five years’ experience managing strategic relationships with donors, partners and/or networks.

· A track record of securing and managing institutional income.

· Good knowledge of the FCDO as a donor and influencing target.

· Excellent management skills, including the ability to provide appropriate support and to develop colleagues’ capabilities.

· Excellent relationship-building, networking and negotiation skills, both internal and external, and at a variety of levels.

· Demonstrated capacity to design and deliver high-quality proposals, reports and briefs.

· An entrepreneurial thinker with a strong ability to identify opportunities, cultivate prospects and achieve strategic aims.

· Ability to carry out sound strategic analysis, identifying key trends and producing clear summaries from complex information.

· Good understanding of project design, programme quality and effective delivery.

· Excellent planning skills and an ability to work under pressure, to prioritise and to meet standards and deadlines.

· A collaborative and team-oriented approach with strong self-motivation.

· Ability to work effectively in an international and multicultural organisation.

· Willingness to travel and to work outside of office hours when necessary.

· Good IT skills (Word, Excel, PowerPoint, Outlook, Teams).

· Excellent written and verbal communication skills in English.

· Commitment to creating and maintaining an inclusive and protective environment for everyone that comes in contact with the organisation.

Desirable criteria

· A track record of securing and managing funding from, building relationships with and influencing DFAT and/or Irish Aid

· Good knowledge of the Start Network

· Experience of bidding for and managing commercial contracts for humanitarian and development programmes.

· Experience of cross-organisational leadership.

· Understanding of key humanitarian and development issues.

· Understanding of and experience of advocacy or campaigns, including working with the UK political system.

· Experience of developing NGO or academic partnerships.

· Lived experience of disability or from one of our countries of operation.

· French-language proficiency.

Equal Opportunities Policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.

Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you declare a disability and you meet the minimum requirements for the role, we will offer you an interview to demonstrate your skills. In the event that we receive a high level of applications for a role, we will invite those applicants who best meet the person specification.

About the role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.

Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.

If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.

What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.

What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.

Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.

How to Apply

Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.

Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Contract length: Permanent

Location: North West London

Hours per week: 35, working Sunday - Thursday, 9am-5pm

Salary:  £28k-£34k pa depending on experience and knowledge

Closing date for applications: Saturday 31st January 2026. First round interviews will be conducted via Microsoft Teams; interested candidates are encouraged to apply as early as possible

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Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.

At our North West London Home, we are recruiting a Head of Kennels who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Kennel and Animal Care staff and volunteers. We care for up to fifteen dogs on site, in addition to dogs placed into foster homes. Our Head of Kennels is responsible for managing the day-to-day smooth running of our kennels and maintaining the wellbeing of all dogs in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.

This is a high profile and hugely important role for Mayhew as our Head of Kennels oversees each dog's journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Kennels is instrumental in ensuring that our dogs have all they need - from feeding, exercising, cleaning, and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.

Leading a small team, our Head of Kennels is responsible for managing all aspects of our dog in-takes, adoptions, fostering and Pet Refuge (read more here), managing our capacity to ensure we help as many dogs as we can and ensuring our dogs are rehomed to a home suited to their individual needs as soon as possible.

We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs who rely on us.

Generally, you will:

• Lead and manage our kennels and ensure the very best care and support is given to each of our dogs
• Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
• Manage your team in an inclusive and collaborative way, enabling and empowering them
• Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals

To be successful in this role, you need relevant experience in:

• Experience working with dogs, preferably in a shelter environment
• Knowledge of dog behaviour, training and welfare
• Experience of successfully motivating, managing, and developing a high performing team and managing performance
• Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks

Please note that successful candidate(s) will be asked to evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Join Racing Welfare as Head of Fundraising and Make a Lasting Impact!

Are you an ambitious, results-driven fundraising leader with a passion for making a difference? Racing Welfare is looking for an exceptional Head of Fundraising to join our senior management team and take the helm of a thriving, high-performance fundraising operation. This is a unique opportunity for someone who wants to shape the future of British horseracing’s charitable support, driving growth and innovation in a vital sector.

About Racing Welfare:

Racing Welfare is a registered charity dedicated to supporting the workforce of British horseracing – from stud, stable, and racecourse staff to those in related professions. Our mission is to help these dedicated individuals thrive in their careers and lives, offering guidance, practical assistance, and support throughout their journey – from recruitment to retirement.

The Role:

As Head of Fundraising, you will play a central role in Racing Welfare’s strategic direction and growth. You’ll work closely with the Chief Executive and Chief Operating Officer to craft and execute an ambitious fundraising strategy that delivers innovative income streams to fund our vital services. You’ll lead, inspire, and develop a talented team, empowering them to deliver outstanding fundraising initiatives and events that drive real change.

Key Responsibilities:

• Develop & Deliver Fundraising Strategy: Work with senior leadership to shape the charity’s fundraising vision, ensuring the strategy aligns with our wider goals and drives long-term sustainability.
• Innovative Fundraising Campaigns: Create and implement engaging campaigns, managing budgets and evaluating performance to optimise success.
• Team Leadership & Development: Lead, mentor, and motivate a high-performing fundraising team, supporting their professional growth and achieving collective goals.
• Building Strategic Partnerships: Cultivate relationships with trusts, foundations, and corporate partners to build lasting, mutually beneficial collaborations.
• Drive Operational Excellence: Oversee day-to-day fundraising operations, ensuring smooth management of income, expenditure, and compliance.

You Will Bring:

• Proven experience in fundraising or commercial management, with a track record of successfully recruiting donors and sponsors.
• A natural leader with exceptional people management skills, able to inspire and empower teams to excel.
• Solid experience in budgeting, financial planning, and performance management.
• Excellent communication skills, with the ability to engage and motivate diverse stakeholders.
• A passion for innovation and the ability to think strategically about fundraising opportunities.

Bonus: Experience in the horseracing industry is desirable, but not essential.

Why Racing Welfare?

This is your chance to take on a leadership role in a respected and impactful charity. You’ll be part of a passionate team, working in a dynamic environment with opportunities for personal and professional growth. The role offers flexibility with the option to work from home or our Newmarket office, alongside occasional travel across the UK (including evenings and weekends).

As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

If you’re ready to make a significant contribution to the future of Racing Welfare and help improve the lives of those who dedicate themselves to British horseracing, we’d love to hear from you.

Apply Today:
 Submit your CV and covering letter to join Racing Welfare and lead our fundraising efforts to new heights.

We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 16 February 2026. First stage interviews will be held the week commencing 23 February 2026 in person in Newmarket. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.

Salary: £50,000 - £60,000 DOE

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974

Racing Welfare’s Safeguarding Statement of Intent can be found on our website.

Head of Digital

Role Overview
The Talent Set are delighted to partner with World Cancer Research Fund on the recruitment of Head of Digital!  

We are searching for an innovative and hands-on Head of Digital to shape and elevate their digital ecosystem. You’ll develop and drive strategy across websites, content, social media, digital marketing, SEO, email and emerging technologies - elevating science, health information, policy and fundraising efforts with the aim of strengthening the global reach and inspiring millions around the world to take positive steps for cancer prevention and survival.

Managing a talented team of two and providing digital support to World Cancer Research Fund in the UK and World Cancer Research Fund International, you’ll champion best‑in‑class digital experiences, deliver high‑performing campaigns and push creative, data‑driven approaches. The role also works closely with colleagues in sister organisations in the Netherlands and USA.

Key Responsibilities

• Develop and execute comprehensive digital strategies aligned with organisational goals.
• Oversee digital marketing campaigns, ensuring effective delivery across multiple channels.
• Manage and optimise the organisation’s website and online platforms for accessibility and engagement.
• Lead digital content creation, ensuring clarity, inclusivity, and brand consistency.
• Collaborate with internal teams and external partners to maximise digital outreach.
• Monitor and analyse performance metrics, providing insights to inform continuous improvement.
• Stay informed of industry developments and digital best practices to maintain competitive edge.
• Manage digital budgets and oversee the selection and management of digital tools and vendors.

Person Specification

• Proven experience in leading digital functions within a charitable or similar sector.
• Strong understanding of digital marketing channels, analytics, and tools.
• Excellent leadership and team management skills.
• Ability to develop strategic plans and translate them into actionable initiatives.
• Strong communication skills with the ability to convey complex ideas clearly and inclusively.
• Demonstrated ability to adapt quickly in a fast-paced environment.
• A collaborative approach with a focus on achieving organisational objectives.

What’s on Offer

· Salary: £55,000

· Permanent

· Hybrid, London 2 days/week

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Our vision at Rafiki Thabo Foundation is that young people, including those living with disabilities, will be empowered through education to enable them to reach their full potential and initiate positive change in their communities. We do this by enabling access to education for disadvantaged children and young people for whom escaping the poverty cycle would be impossible without support.  

By the end of 2025 we had supported 910 children and young people through education on our scholarship programme and this year we are proud to support more than 400 scholars, 45 of whom live with a disability. We also enable access to education through our Eat Well to Learn programme and school infrastructure development programme.

How would you like to wake up every day, knowing that the work you do contributes to the transformative empowerment of young lives? By joining our small, close-knit, dynamic and passionate team you can do just that!

As our Digital Marketing Manager you will be part of a new direction for a small charity with great aspirations – instrumental in driving growth through optimised stewardship and external visibility. You will enjoy flexibility, autonomy and opportunity to help shape the future of our digital marketing with the freedom to use your creativity.

Position: Digital Marketing Manager

Responsible to: Head of Fundraising

Location: Remote (home based with option to work from our Abingdon charity shop)

Contract: Part-time. Permanent after 6 months’ probation, or freelance

Hours: 15 hours per week plus 4 floating hours on demand

Salary: £27,000 Full Time Equivalent if employed. If freelance, daily rates can be discussed.

Annual leave and benefits: 

• 5.6 weeks per year FTE (pro rata based on weekly hours)
• Flexible working pattern (as long as predominantly during business hours)
• Pension scheme with matched contributions if employed. 4% employer / 4% employee

How to apply: Click the CharityJob Apply button above. You’ll be asked to submit a CV, submit a cover letter and answer a few short screening questions about your relevant skills and motivation.

Interviews will start w/c 2nd March 2026

Closing date: 16th February 2026.

NB Please see Information Pack and Job Description for further information.

PS to obtain a higher resolution Information Pack pdf than the one below, please head to our charity profile page here on Charity Jobs and then click on the www icon just below our mission statement near the top of the page, which will take you to the ad on our website. 

What you will be working on:

• You will lead the planning and execution of digital marketing campaigns and initiatives across all online channels, including the website, SEO/SEM/AI Overviews, social media, supporter stewardship and marketing e-mails, to enhance charity visibility and drive supporter retention and acquisition
• You will manage website content and performance, oversee paid media campaigns, and analyse digital metrics to inform strategy and optimise ROI. Working closely with the Head of Fundraising and Director, you’ll ensure all digital activities align with our charity goals and fundraising strategy
• You will manage content creation and social media calendars, deliver targeted email campaigns, and monitor the online reputation of our charity to maintain a strong and positive presence. You will ensure our digital presence drives supporter and income growth by identifying the right audiences, driving engagement and qualifying interest in readiness to move up our supporter funnel
• A focus on data and insights using our CRM is instrumental to the supporter journeys and fundraising funnel and will in addition to the more creative aspects of the role where this insight translates into appealing content and campaigns targeted towards the right audience, be an important part of your day-to-day work
• You will also be responsible for regular reporting and analysis which will guide continuous improvement, while your awareness of emerging trends will help keep Rafiki Thabo current in digital marketing
• Ultimately you will play a key role in our digital marketing and communication activities, creating awareness that converts supporters up the fundraising funnel and be integral to our future growth and success

This job is for you if you…

• Are a marketing all-rounder with strong digital marketing experience
• Are experienced in developing, managing, delivering and optimising digital marketing campaigns across social media, search, website and e-mail marketing to drive brand awareness, lead generation, supporter engagement
• You have enough experience to hit the ground running and take the lead in your role
• You have strong knowledge and experience of SEO/SEM, AI, Google and Meta Ads, and analytics tools such as Google Analytics and Tag Manager
• You are proficient in using CRM systems in conjunction with automated marketing tools for support stewardship journeys and building CRM dashboards to track KPIs and engagement
• You have a positive mindset and a ‘can do’ attitude, with a flexible, conscientious, self-motivated and proactive approach to working independently while also being a team-player
• You have excellent communication skills, and a creative yet data-driven and supporter focused approach
• You have strong organisational skills, with the ability to manage multiple priorities, campaigns and deadlines effectively. Ability to prioritise conflicting demands and tight deadlines under pressure
• And most importantly… you want your work to make a difference to the disadvantaged children and young people Rafiki Thabo support in Kenya, Uganda and Lesotho

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. This is your opportunity to shape the future of our fundraising and launch our very first lottery programme. 

Founded in 1682, the Royal Hospital Chelsea is a retirement community for around 300 army veterans, known as the Chelsea Pensioners, drawn from every corner of the United Kingdom. Based in the heart of London, it is a special place defined by community and service.  

In this role, you will work with our Assistant Director of Development and Fundraising to deliver a results-driven Individual Giving strategy. You will take ownership of planning and implementation to ensure every campaign is delivered on time and to the highest standard. You will work across teams to create a seamless supporter journey, using your CRM expertise to analyse data, report performance and identify growth opportunities. Your creativity and technical skills will drive strategies that expand our supporter base and maximise long-term value across channels including digital, print, DRTV and SMS. 

We are looking for a driven, articulate self-starter with the ability to lead complex projects and inspire others. In this autonomous role you will have proven experience building Individual Giving from scratch, a strong record of generating significant income, and deep knowledge of fundraising regulations, GDPR and best practice and a good understanding of setting up a lottery programme and the gambling commissions regulations.

If you are ready to take the lead, innovate and create something amazing, we would love to hear from you. Apply today and help us build a future where every supporter feels valued and every gift makes a difference. 

Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

Percival is proud to be partnering with Nucleo in the search for their next Head of Philanthropy - a strategic leader who will drive fundraising efforts, grow and diversify income streams, and elevate the organisation’s profile.

Nucleo is a music for social action programme based in northwest London, currently engaging over 400 children and young people aged 0–20. Nucleo uses music to build communities and empower young people, through our free, immersive, ensemble-based music education programme. With strong local roots and ambitions for building its national profile, they are now seeking an exceptional fundraising professional to help realise their next phase of growth.

Salary: £50,000+

Contract: Full-time, Permanent

Location: Hybrid, W10 6BL

Reports to: Director of Finance and Operations

In this hands-on delivery-focused role, the Head of Philanthropy will lead and grow Nucleo’s fundraising activity, taking personal responsibility for developing relationships with donors, partners and supporters to secure sustainable income for the organisation. The role combines practical income generation with some strategic planning: cultivating and stewarding a pipeline of high-value prospects, expanding networks, and delivering successful fundraising initiatives. The successful candidate will also play a key role in communicating Nucleo’s story through compelling donor engagement and impact-led content, working closely with the Founding Director to ensure alignment with the organisation’s values and messaging.

In order to be successful in this role, you should have:

• A proven track record of personally raising at least £0.5m annually, with strengths in major donors, corporate partnerships and individual giving
• Demonstrable experience delivering successful fundraising activity with a clear focus on hands-on income generation
• Exceptional relationship-building skills, with the ability to engage confidently with senior stakeholders and high-net-worth individuals, acting as a compelling ambassador for the organisation
• Experience managing donor pipelines and developing long-term philanthropic partnerships
• Confidence in managing budgets, analysing fundraising performance, and using CRM systems effectively to support data-driven decision-making
• Strong communication skills, with the ability to craft persuasive proposals, donor reports and impact-focused content
• Experience planning and delivering successful cultivation and fundraising events
• A collaborative and proactive approach, able to work closely with colleagues across programmes, finance and communications
• A deep commitment to Nucleo’s mission and values, with a passion for creating meaningful impact in the lives of young people and communities through music

Closing Date: Tuesday 10th February

Stage 1 Interviews: Week commencing 16th February

Stage 2 Interviews: TBC

The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you require assistance in completing your application, or need the process to be adjusted, please don’t hesitate to contact Sam at Percival. We value diversity and encourage applicants from all backgrounds to apply.

To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application.

We look forward to connecting with you soon.

About the Role

As a Membership Engagement Administrator, you will play a key role in supporting the Membership Engagement Manager and the wider team to deliver an exceptional membership experience.

This role ensures the smooth operation of the College’s membership services and contributes to achieving our strategic engagement objectives.

You will lead on core, complex membership processes, coordinate team workflows and provide world-class customer service to our members. Working collaboratively across the team, you will help identify and implement improvements to enhance efficiency and member satisfaction.

Key tasks and responsibilities include (but are not limited to):

• Deliver a world-class customer service experience to members and external stakeholders.
• Coordinate daily, weekly and monthly membership engagement tasks, prioritising work in collaboration with the Membership Engagement Manager.
• Work collaboratively with colleagues to ensure individual and team tasks are completed efficiently, effectively and in a timely manner. 
• Lead and coordinate the core, complex membership operational process being supported by the team.
• Identify and eliminate non-value-adding processes and suggest improvements to enhance membership engagement.
• Provide support to the Head of Membership Engagement in the absence of the Membership Engagement Manager.

About You

We are looking for someone with experience in a similar role, ideally within a professional membership organisation.

You will be highly skilled at managing and coordinating multiple workstreams simultaneously, with experience in handling sensitive data, processing financial transactions and working with CRM systems. 

A solid understanding of project planning tools and techniques is essential, along with excellent interpersonal and communication skills, both written and verbal. 

You will be exceptionally organised, possess a strong administrative background and demonstrate meticulous attention to detail in all aspects of your work.

The Package

This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):

• 26 days of annual leave, plus bank holiday
• 1 additional paid day of leave for the purpose of celebrating your birthday
• Healthcare support through Benenden Health
• Up to 12% pension contribution
• Hybrid and flexible working
• Wellbeing hour once a week
• Cycle to work and employee discounts schemes
• Training and development opportunities
• Access to Mental Health First Aiders and Employee Assistance Programmes

About the College

The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.

Applicants must reside and have the right to work in the UK. No agencies please