Head of customer engagement jobs in bermondsey, greater london

Location: Homebased (requirement to attend meetings at The Grange, periodically)

Hours: Full-time, 35 hours per week, Monday to Friday

What you will be doing

This is a strategic and creative role at the heart of Hearing Dogs for Deaf People’s national fundraising and engagement efforts. The post holder will lead the development and delivery of national community and challenge event programmes across all four UK regions (England, Scotland, Wales, and Northern Ireland).

Using strong project and campaign management skills, the role will grow existing initiatives charity owned initiatives such as the Great British Dog Walk and the 28 Challenge and develop new, audience-led campaigns that inspire public participation, drive fundraising, and deepen long-term engagement with the charity.

In addition to the owned initiatives, the role will promote Hearing Dogs for Deaf People to participants of external national events such as The Great North Run or the London Marathon.

The ultimate objectives are to drive income generation and guide supporters from initial involvement to becoming volunteers for the broader work of the charity and legacy pledgers.

Desired candidate

• Proactive and confident self-starter with proven experience in campaign management, digital fundraising, and audience engagement.
• Strong understanding of social media tools, digital platforms, and challenge event management (e.g. Fundraising).
• Excellent project management and cross-team collaboration skills.
• Ability to develop creative propositions and media plans based on audience insight.
• Comfortable working in a hybrid environment with occasional travel to events and HQ.
• Excellent interpersonal and communication skills coupled with an enthusiastic and positive approach.

How to apply

If you are interested in working with us in this varied and immensely rewarding job, please send your CV and a cover letter explaining why you'd be perfect for the role.

Closing date for applications: Midday on Monday 6th October 2025.

Digital Learning Lead – UX / UI

Salary: £40,000 per annum
Contract: Fixed term until April 2027
Location: London (EC1M) with hybrid working (1–2 days per week in office)
Hours: Full time (35 hours per week)
Closing Date: 28 September 2025, 5:00 PM
Interview Dates:

• First Stage (online): 14–15 October 2025

• Second Stage (in person): 22 October 2025

Use your UX/UI and digital learning expertise to shape the future of technical education.

At WorldSkills UK, we believe in the power of skills to change lives, boost the economy, and raise the prestige of technical and vocational education. We’re looking for a Digital Learning Lead – UX/UI to play a pivotal role in developing and improving the Learning Lab, our online platform for educators and trainers across the UK’s technical and vocational education sector.

This is an exciting opportunity for a creative, user-focused digital learning expert who’s passionate about supporting educators and driving up standards in teaching and training.

Key Responsibilities

• Lead the design and development of the Learning Lab, ensuring an intuitive, engaging, and accessible user experience.

• Own and optimise the educator journey from first visit to repeat engagement using data, feedback, and testing.

• Collaborate with internal teams and external partners to develop new features and improve platform functionality.

• Apply strong UX/UI design skills to deliver impactful, user-centred digital solutions.

• Manage platform projects, budgets, vendors, and reporting processes.

• Promote high standards in design, accessibility, and inclusivity across the platform.

What We Offer

• Salary of £40,000 per annum

• Hybrid working (with 1–2 days in our London office)

• 25 days annual leave (plus bank holidays), rising with service

• 6% employer pension contribution (with 3% employee contribution)

• Healthcare cash plan & life insurance (3x salary)

• A flexible and supportive working culture

How to Apply

1. Your CV (Word format with identifying details removed)

2. A supporting statement explaining your suitability for the role

3. A separate document with your contact details and confirmation of your right to work in the UK

4. A digital portfolio (PowerPoint or PDF, max 5 slides / 10MB) showcasing your UX/UI work and approach

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

This is a pivotal time to join our dynamic Fundraising team as we work towards our strategy. As our Trusts & Statutory Fundraising Manager, you will manage existing and develop new funder and partner relationships across trusts and foundations and statutory bodies, to ensure we can meet the needs of the increasing number of women we support across London and build on our systems influencing work nationally.

If you are looking to make a real impact on women and children’s lives in your fundraising career, supported by a committed and evidence-led fundraising team then please do get in touch. 

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We supported 833 women and children last year, with a current income target of £1.25m (growing to £1.4m in 2026-2027) and 36 staff. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

You will be joining the Woman’s Trust Fundraising team as we work towards our strategy 2022-2027, to double our income and the number of women we support each year. Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a creative and tenacious fundraising manager, aligned to our feminist ethos and our service users', you will have experience in securing six-figure, multiple-year grants, with the proven ability to effectively communicate services, and to develop funder and wider sector relationships aligned to our strategic priorities. You will be able to manage and deliver the whole cycle of income generation, including regular prospecting, grant management and impactful funder reporting. 

If you are looking at the next step in your career into management, whilst making a real impact on women and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.

Closing date for applications: 22 September 2025.

Interviews: w/c 29 September 2025.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

Are you passionate about delivering outstanding supporter experience and operational excellence?

Sue Ryder is seeking a proactive and experienced Supporter Services Team Leader to join our dynamic team. If you have a strong background in donation processing, financial reconciliation, and managing a team, this is your chance to make a real impact.

Supporting our Fundraising Directorate, you'll play a vital role in ensuring donation compliance, driving income processing efficiency, and leading a team to success. You'll work closely with the Supporter Services & Standards Manager to deliver strategic initiatives that support our mission.

Key responsibilities:

• Lead donation compliance: Oversee best practices and Gift Aid operations, ensuring donations are processed in line with standards, including for third-party platforms.
• Manage income processing & financial reconciliation: Take ownership of the financial reconciliation process, ensuring accuracy and transparency in income management.
• Team Leadership: Line manage the income processing side of the Supporter Services & Standards team, supporting their development and fostering a high-performance culture.

What we're looking for:

• Experience in supporter or customer care, particularly in donation processing and financial reconciliation.
• Leadership skills: Proven ability to manage, inspire, and develop a team to achieve goals.
• A passion for impact: A desire to contribute to the success of our fundraising efforts, and to help deliver strategic goals that support Sue Ryder’s mission.
• Proactive mindset: Ability to take initiative, solve problems, and drive continuous improvement in donation management.

At Sue Ryder, we’re committed to making a real difference in people's lives. By joining our team, you’ll have the opportunity to contribute to our incredible work while advancing your own career in a supportive and rewarding environment. If you’re ready to take the next step in your career, we’d love to hear from you.

Competitive Benefits Package

• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals
• Refer a Friend scheme - £250 payment
• Inclusion passports
• Free Period Products
• Electric Vehicle Scheme
• Healthcare Cash Plan
• Death in Service Benefit
• Staff discount of 10% on new goods online 
• Structured induction programme and learning and development opportunities.
• and lots more. Please visit our careers website for the full list.

Closing date: 25th September
Interview date: w/c 6th or 13th October (inc test)

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

 

As a Project Coordinator at Mind of the Student, you support the smooth planning and delivery of our mental health programmes in schools and the community. You’ll liaise with schools and our community partners to schedule workshops, manage logistics, and ensure everything runs to time.

You’ll also help track progress, gather feedback, and keep communication clear and consistent across the team.

We’re looking for someone who is highly organised, proactive, and a strong communicator. You’ll be confident building relationships with a wide range of people, from school staff to volunteers, and you’ll take pride in delivering work that is thoughtful, accurate, and on time.

You should be comfortable managing multiple tasks at once, able to stay calm under pressure, and always willing to pitch in where needed. A genuine passion for youth mental health and making a positive impact in schools and local community centres is essential, as is a flexible, can-do attitude and a willingness to learn and grow within a supportive team.

Before applying, please read through our Application Information Pack.

Good luck with your application!

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon. The Healthier Lifestyle Service at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining, exercise, health checks, health talks and social engagement in a variety of local settings. 

About the Role

We are looking for an experienced and enthusiastic Service Manager to lead our Healthier Lifestyle team which includes a team of 3 part time Project Officers,  2 x Dementia Project officer 1 x Dementia Carers Group Support Adviser and a great team of volunteers.

Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand.  We want to reach younger older people to encourage “Act Now Age Well” . An important element of this role will be looking for opportunities to develop existing services and introduce a new services including some paid services.  The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

1. Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
2. Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
3. Recruit and manage staff in line with Age UK Croydon's policies and guarantee that efficient and effective procedures are in place.
4. Oversee recruitment and support for volunteers across the service.
5. Carry out regular supervision and appraisals and provide encouragement and support for staff including encouraging skills development and progression
6. This list is not exhaustive.

Closing date for applications: 12pm, 18th September 2025

Interview Dates: 24th September 2025

This post is subject to a Disclosure and Barring Service check

CV’s will not be accepted

Digital Project Manager
Six-month fixed term contract (September 2025 - March 2026)

£39,286 per annum
Full time, 35 hours per week (some flexibility considered)

Remote, office is available if preferred

Interviews, 22nd September

Start, end of September/early October

Charity People are seeking a practical and collaborative Digital Project Manager to lead the delivery of a CRM and project management tool migration into a new cloud based platform. This role will coordinate the co-design and build process with the charity's external partner, and support organisation to adopt using new system widely.

Reporting to the Head of Digital and Data, the Digital Project Manager will lead the co-design and phased implementation of the new cloud based platform across the charity. The initial focus will be on project delivery, CRM functionality, and the development/fundraising pipeline. The role involves working closely with cross-functional teams to ensure successful configuration, rollout, and adoption of the platform. The role is suited to someone who is adaptable, solutions focused and comfortable working within an evolving digital environment.

This can be a remote role, with one or two visits to the London office within the six months required. It is likely that the role of Digital Project Manager will be needed past March 2026, so there is certainly scope for this role to continue.

Responsibilities:

• Develop and manage the delivery roadmap and project plan
• Facilitate workshops and co-design sessions with stakeholders
• Configure and test boards, automations, and dashboards
• Lead change communications and support user adoption
• Monitor usage and effectiveness, propose improvements
• Identify integration opportunities with other systems
• Promote digital innovation and continuous improvement

You will bring:

• Proven experience managing digital projects, especially SaaS or no-code platforms
• Experience with cloud based platforms or versatile work operating systems. 
• Strong stakeholder engagement and communication skills
• Familiarity with CRM workflows, sales pipelines, or fundraising systems
• Understanding of Agile/Scrum methodologies
• Ability to translate business needs into digital solutions
• Knowledge of dashboards, reporting tools, and digital adoption strategies would be an advantage

This role is closing on Thursday 18th September at 12pm, a supporting statement is not required for your application. Please do reach out asap to avoid disappointment.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Sovereign Network Group (SNG) is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.

We have an amazing opportunity to join the Community Foundation as Social Value Specialist on a permanent basis. You'll be based in one of our offices across SNG's operating area, ideally Wembley or Bristol as there will be a big focus on working with our London and Bristol based suppliers and community partners. You'll combine both home and office working to ensure a positive work/life balance. This role involves travel to other offices and events which will require some flexibility and ideally access to a car.

The Role

The Social Value Specialist will support SNG to embed impact measurement and social value into teams across the organisation, providing a central, efficient point of contact that leads on developing systems, processes and continuous service improvement.

You will engage with supply chain partners to ensure the delivery of social value in contracts and enable seamless customer service using digital platforms and relationships with community partners.

Connect with team members across the organisation to deliver impact reports and support in creating our annual ESG report.

The Social Value Specialist will report to the Social Value Manager.

Key Responsibilities

• Design, plan and implement a community investment evaluation and monitoring framework, in direct alignment with the community foundation strategy and strategy and the corporate plan
• Work collaboratively across the multi-disciplinary community investment directorate and with other internal teams in the customer directorate across localities to embed a framework for social impact and outcomes recording
• Support the Social Value Manager to provide regular social impact and environmental social, governance (ESG) reporting to the communities' leadership team and to senior management and board when required
• Develop and implement monitoring and evaluation methods and processes for Community Foundation projects and roll out good practice to colleagues and external partners so we can effectively demonstrate our Social Impact
• Lead and support internal teams and external partners in the upload of data such as KPIs onto impact measurement platform for the business, ensuring that information is accurate and easily accessible when required
• Demonstrate strong project management skills to lead and oversee project teams across SNG and with external partners that will bring in external funding
• Build and maintain excellent relationships with stakeholders, including funders, businesses, local authorities and national agencies as required by the Head of Service and managers
• Work closely with the communications team to enable a coordinated communications approach that raises the profile of SNG's work in communities
• Prepare and present written, financial and statistical reports to internal and external bodies as required and ensure funders requirements are met
• Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making

 What we need from you

A good understanding of HACT's Wellbeing Valuation and Social Value Insight would be an advantage, but this is not essential. It would be great if you have some knowledge or experience of working in communities, supply chains and or, monitoring and evaluation.

• Good communication and interpersonal skills
• Excellent organisation and customer service
• Proactive and proven Stakeholder management skills with colleagues and external partners
• Knowledge of monitoring and evaluation methods and techniques, including Theory of Change and Logic Models
• Ability to validate and impact assess, to escalate data issues as required
• Ability to inspire and activate, fostering great partnerships with suppliers to ensure social value is secured and delivered through our supply chain
• An understanding of social value in relation to the construction industry
• Storytelling skills to share social value activity and support others in understanding the impact of the Community Foundation

What you'll receive from us

We have some fantastic benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Private medical insurance, dental insurance & critical illness cover
• Wide range of training courses available to support your career development

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

Position title: Health and Wellbeing Lead

Reports to: Head of Shed Development and Sustainability

Direct reports: None currently

Location: Remote (with regular travel)

Key stakeholders: UKMSA Volunteers, Sheds and Shedders, Head of Shed Development and Sustainability and team, Head of Volunteering

Salary: Level 3 – £30,000-£35,000

As Health and Wellbeing Lead, the purpose of your role will be to work with volunteers and colleagues to support Sheds and Shed Networks to improve men’s health and wellbeing across the UK. This work is within the context of informal, peer-led, self-determined spaces, where the emphasis is on activity not health prevention, which suits many men and works well for them.

This role involves engaging directly with Sheds and Shed Networks, supporting them to foster partnerships with local health and social care organisations, as well as supporting local health and social care organisations to understand and engage effectively with Men’s Sheds in their area.

You will work with volunteers, colleagues and external experts to gather and share accurate, accessible and relevant resources, information and case studies related to men’s health and wellbeing with Sheds and Shed Networks. This will include developing and engaging with digital health tools, information and training, as well as taking an empowering and capacity building ‘train the trainer’ approach to the design and delivery of all training and workshops related to men’s health and wellbeing.

You will work closely with the Head of Volunteering to support volunteers to promote the role of Men’s Sheds in preventative and community-based health locally and will work with colleagues to support volunteers to actively contribute to promoting the role of Men’s Sheds in preventative and community-based health at a national level. 

You’ll be the main contact for volunteers, Sheds and Shed Networks for all things related to Sheds and men’s health and wellbeing.

Key responsibilities:

1. Sheds and Shed Networks

· Be the main point of contact for all Sheds and Shed Networks for all things related to Sheds and men’s health and wellbeing – ensuring you are approachable, responsive and consistent.

· Empower volunteers and colleagues to support Sheds and Shed Networks to foster partnerships with local health and social care organisations.

· Empower volunteers, colleagues and the wider Shed community to support local health and social care organisations to understand and engage effectively with Men’s Sheds in their area.

2. Information and resources

· Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to continuously gather, develop and update relevant resources, information and case studies related to men’s health and wellbeing. Regularly share clear and accessible information and resources with Sheds and Shed Networks.

· Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to build knowledge and understanding of relevant organisations and services related to men’s health and wellbeing. Regularly share clear and accessible information about organisations and services with Sheds and Shed Networks.

· Work with Sheds and volunteers to gather case studies and develop resources highlighting Sheds that demonstrate innovation and best practice in the field of health and wellbeing.

3. Training and workshops

· Work with volunteers, colleagues and external partners to develop an empowering train the trainer model to enable Shed Leaders and Shedders to plan, deliver and evaluate training and workshops related to men’s health and wellbeing.

· Work with volunteers, colleagues and external partners to co-design and deliver training and workshops related to men’s health and wellbeing at UKMSA events.

· Support peer-to-peer learning amongst Sheds and Shed Networks through regional events, online forums, and learning networks.

4. Digital health and wellbeing

· Work with volunteers and colleagues to test and empower Sheds and Shed Networks to use digital platforms for hybrid training, remote participation, or digital inclusion efforts.

• Work with volunteers and colleagues to utilise and adapt data tools (e.g. CRM, health analytics and dashboards) for monitoring health and wellbeing related outcomes and for reporting impact.

5. Monitoring and Reporting

· Work with volunteers, Sheds and Shed Networks to collect and report data in relation to men’s health and wellbeing to demonstrate the role and impact of Men’s Sheds in preventative and community-based health.

· Work with volunteers, colleagues, Sheds and Shed Networks to contribute to relevant evaluation and research projects relating to Sheds and men’s health and wellbeing.

6. Stakeholder Engagement

• Work with volunteers to build relationships with local and regional health, community, and voluntary sector organisations.
• Represent UKMSA at relevant networks, events, and conferences.
• Contribute to the planning and delivery of the annual Shedfest and other key events, coordinating and supporting volunteer involvement in relation to men’s health and wellbeing.
• Work with colleagues, including the CEO, to build effective working partnerships across the UK men’s health sector  

Key expertise required:

• Knowledge, skills and experience in men’s health and wellbeing.
• Some knowledge of how to effectively improve men’s health and wellbeing in the Shedding context, and a willingness and interest in working with volunteers to develop and share expertise in this area.
• An understanding of the importance of taking an empowering train the trainer approach to planning, delivering and evaluating training and workshops related to men’s health and wellbeing.
• Ability to build relationships with local and regional health, community, and voluntary sector organisations, and to support others to do so.
• Skilled at actively collaborating with volunteers and subject matter experts.
• Confident communicator - able to build rapport, deliver training, and manage sensitive conversations.

· Strong relationship builder - able to connect with people, build trust and maintain long term engagement.

· Willing, able and confident to travel to meet volunteers and attend Shed events regularly.

· Confident working with data and systems - including CRM tools and digital tools.

· Proactive and creative - always looking for ways to improve how things are done.

· Self-motivated and able to manage your own workload without needing close supervision.

· An understanding of the nuances and limitations of how Sheds can support health and wellbeing

What success looks like:

• Strong, collaborative relationships established between Sheds, Shed Networks and local health and community partners.
• Demonstrable improvements in the health and wellbeing of Shedders through supported activities and case studies.
• Volunteers, Sheds and Shed Networks feel empowered and equipped to deliver activities that support mental and physical health.
• Health and care organisations view Men’s Sheds as trusted, valuable partners in preventative health and social prescribing pathways.
• Resources, training, and support materials are well-received, practical, and widely adopted in Sheds and across Shed Networks.
• Clear and impactful reporting informs and supports UKMSA’s work at a national level.

This job is not:

• An expert, clinical or therapeutic health role—you will not be expected to deliver personal care, therapy, or counselling.
• Solely office-based or desk-bound—this is a varied, outreach-focused role that involves relationship-building, travel, and hands-on support.
• Focused only on one region—this is a national role, requiring awareness of regional variations across the UK.
• A short-term fixer—you’ll be building capacity and confidence in communities for long-term sustainability, not quick fixes or prescriptive solutions.

This job description is intended to outline the general responsibilities and expectations of the role. It may be reviewed and updated as the organisation evolves, and from time to time you may be asked to take on other reasonable tasks that fall outside this scope - we’re a small team, and flexibility is part of how we work.

Closing date: 9th October 1200 hrs
Interview: 17th October

Salary: £35,234 – £46,385

Contract: Full-time (4 days considered)

Location: London office – 2 days per week (Abbey Wood)

Closing date: 2^nd September

Benefits of working with us include: Flexible working arrangements, Generous holiday entitlement, Access to the NHS Pension Scheme.

We have a great opportunity for a Database Manager working for a small but mighty charity, reporting to the Head of Fundraising. This is an exciting time to join the organisation as they invest in new CRM systems and build a data-driven culture.

You’ll play a key role in shaping how data supports fundraising, volunteering, and retail operations — with plenty of scope for innovation and leadership.

As part of this exciting role, you’ll lead the management of multiple databases, support teams with training and reporting, and ensure data is used effectively to drive supporter engagement. You’ll be the go-to expert for CRM strategy and implementation, helping the charity maximise its impact through smart data use.

• Proven experience managing CRM systems, ideally in a fundraising or charity environment
• Strong analytical and planning skills, with excellent attention to detail
• Confidence in delivering training and building cross-team relationships

If you would like to discuss this role with us please contact us and quote the reference 2691AJ.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here: https://www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserves the right to end the application period sooner.

Prospectus is excited to be partnering with our client in the search for a new Grants Officer to join their collaborative team.
 
The organisation is an independent charitable foundation that aims to build partnerships and invest in communities to make lasting change so local residents can access the wealth of opportunities that surround them. For 35 years they have been supporting communities and local charities in the East End of London.
 
This Grants Officer role is available on a permanent contract and full-time basis (35 hours a week). This is a hybrid role, where the foundation would like the postholder to attend the Isle of Dogs office two days a week in East London, with Wednesday being a core office day. The salary banding for this role is £28,000-£32,000 (dependent on level of experience).
 
In this role, you will report to the Head of Grants and Programmes and support the development, management, and promotion of the foundation's grants programmes. You will manage a portfolio of grants, provide guidance to applicants and grantees, assess grant applications, and conduct due diligence to inform funding recommendations.
 
You will monitor funded projects, ensure timely reporting and validate project delivery. You will maintain accurate records on Salesforce. You will support donor engagement, ensure reporting aligns with CSR goals, review end-of-grant reports, and contribute to annual programme reporting. You will help deliver funding workshops and community events. You will assist with developing systems, policies, and communication tools for grant making. You will stay up to date on best practices in grant making and contribute to continuous improvement.
 
To be successful in this role, you will have knowledge or experience of delivering a grants programme or working in a fundraising environment. You will have experience or understanding of working within the voluntary sector and needs of communities in the East-End of London. You will have a strong eye for detail and experience gathering, recording information, and presenting to audiences.
 
You will be a strong communicator, who can develop relationships with people from different backgrounds and lived experiences. You will be able to work on your own initiative and within a small team. You will have excellent IT literacy and administrative skills.
 
Desirably, you will have experience using Salesforce CRM, managing budgets, knowledge of participatory grant making, and public speaking.

Are you passionate about generating income for charitable causes? Do you have experience building strong relationships and leading applications to institutional funders?

We are looking for a motivated and experienced Grants & Trusts Manager to join our Income Generation Directorate. You will play a key part in securing vital income to support our work and mission. As the Grants & Trusts Manager, you will lead and inspire a dedicated team to deliver essential funding for the Association.

Key Responsibilities:

• Lead the identification and development of a portfolio of grants, trusts, and foundations.
• Build and nurture strong relationships with funders to secure long-term partnerships.
• Lead, motivate and manage the Trusts team, including the line management of two Trusts Fundraising Officers, providing ongoing support and team development.
• Deliver high levels of donor stewardship through a proactive approach.
• Oversee the Trusts Team in delivering to develop and deliver persuasive and timely funding applications.
• Collaborate with the Prospect Researcher to identify and champion the development of new funding sources and opportunities.
• Work across the organisation to create compelling propositions that align with funders’ priorities.
• Ensure clarity and alignment with other fundraising teams on donor stewardship and contact strategies.
• Manage reporting, ensuring compliance with all terms and conditions of awarded grants.
• Assist with the creation of income and expenditure budgets and provide regular progress reports.
• Champion the use of our CRM system to ensure accurate and accessible donor information.

About You:

• Experience in growing income through grants, trusts, and foundations, with strong bid writing skills.
• Proven leadership skills with the ability to develop and motivate a high-performing team.
• Strong relationship management and communication skills, including the ability to influence at senior levels.
• Financial expertise including analytical skills with experience in budget management and the ability to develop funding pipelines.
• Proficiency in CRM systems and fundraising software.
• A commitment to the mission and values of the MND Association.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 - 2 days per week.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You’re primarily responsible for providing daily administrative support to the helpline and managing written enquiries submitted through the Ask Our Nurses (AON) service. You’re responsible for supporting the nursing and helpline teams with administrative tasks to facilitate the delivery of high-quality nurse-led services

About you 

You’re an effective communicator with excellent verbal and written skills. You’re organised and able to juggle multiple projects and able to work to deadlines. You’re friendly and adaptable as well as being flexible to the needs of the service and the team.

You’ll ideally have experience of using excel to show statistical information and are familiar with the use of a CRM database.

Job description and benefits

Please download the job description and our attractive benefits package. 

Primary location of role and hybrid working

This role is primarily based in our London office.  Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online .  Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

Monday 29 September 9am

Interview date

6 and 7 Oct 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

£28,000 - £30,450 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Healthcare Improvement Officer to join our Improvement Programmes Team and help us deliver exciting initiatives that support healthcare professionals to improve prostate cancer services across the UK. Examples of projects supported include work around establishing better Active Surveillance so that more men can avoid unnecessary radical treatment; work to restructure and make faster the diagnostic pathway; work to coordinate with primary care and support earlier diagnosis; new surgical procedures that spare men the burden of incontinence. You can read more about our work on our website.

As Healthcare Improvement Officer, you’ll play a central role in making sure our programmes run smoothly and have maximum impact. You’ll oversee on the logistics and delivery of events across the UK and online, from our Clinical Champions Programme and Clinical Advisory Group meetings to our annual healthcare professional conference. You’ll also oversee recruitment for programmes, manage databases and monitoring systems, and handle financial processes such as invoices and purchase orders, ensuring everything is delivered on time and to a high standard.

Your work will range from planning and scheduling programmes, to procuring resources, preparing materials and helping to facilitate sessions so that participants are fully supported in their learning. You’ll also contribute to quality improvement project development and coordination, working with teams across Prostate Cancer UK to share good practice and expand the reach of our initiatives.

Engagement will be a key part of your role, from maintaining webpages and digital channels to supporting our alumni network through newsletters, communications and opportunities for continued involvement. You’ll help manage our online Clinical Champions learning hub and, with training provided, will also have the chance to coach and mentor clinicians using Insights Discovery (a psychometric tool helping people understand their own and others' behavioural preferences and communication styles).

What we want from you

We’re looking for someone who’s highly organised, comfortable working with people and able to keep several projects moving at once. Strong communication skills are essential, both written and verbal, with the ability to adapt your style to suit different audiences, from clinicians to colleagues across the organisation.

You’ll bring experience in event planning and support, along with project coordination, and you’ll be comfortable managing webpages and creating online content. The role involves building and maintaining strong relationships with a range of stakeholders, including healthcare professionals, colleagues and senior leaders, so collaboration will be second nature to you.

An understanding of the healthcare and/or charity sectors will be valuable, as will experience in presenting and facilitating discussions. You’ll also need excellent organisational skills, with the ability to prioritise effectively when things get busy.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 28th September 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 6th October 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.