Head Of Service Jobs

Job Description

Balance is looking for a creative, and values based professional to support leadership in its day opportunities services in Wandsworth.

Who you are

You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

About this post

We have a 1 Year Contract for a Service Manger (Wandsworth Day Opps) - 36 Hours Per week with a potential extension peding.  You will be a creative and independent thinker, with excellent management skills, who is able to support and empower the staff and users of our services at our Wandsworth Day Centre to create a welcoming and supportive environment for adults living with learning disabilities. 

You are someone who:

• Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability.
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Critical Values in the delivery of this role

• To support the Head of Community Support Services with the general oversight, leadership and development of our Wandsworth Service offer.
• Managing the capacity and delivery or resources that underpin the independence, ability and knowledge of those using our services, their families and carers.
• Driving the business development, leadership and accountability for the Wandsworth operations and the multi-disciplinary team within it.
• To ensure compliance with our contractual obligations under the borough Framework, all legal responsibilities under the care act, mental capacity act and other relevant legislation pertaining to the care of vulnerable adults
• To uphold and model good practice and the charity’s values in all areas of social care with staff team, leading by example, setting standards, and providing supervision to staff, focusing on achieving high quality care for service-users.

Working Expectations

• The working day is usually between 9-4pm Monday to Friday and to be on call for the service when required.
• Flexibility on start time due to service needs.
• Attendance at training.  Additional Management training will be provided, including supervision, communication and eventually an NVQ Level 5 in Leadership and Management in adult social care.

Experience and Skills Required

• Ability to empower both our staff team and service users.
• Patience and understanding.
• Excellent IT and organisational skills and willingness to learn our electronic systems.

Join Racing Welfare as Head of Fundraising and Make a Lasting Impact!

Are you an ambitious, results-driven fundraising leader with a passion for making a difference? Racing Welfare is looking for an exceptional Head of Fundraising to join our senior management team and take the helm of a thriving, high-performance fundraising operation. This is a unique opportunity for someone who wants to shape the future of British horseracing’s charitable support, driving growth and innovation in a vital sector.

 About Racing Welfare:

Racing Welfare is a registered charity dedicated to supporting the workforce of British horseracing – from stud, stable, and racecourse staff to those in related professions. Our mission is to help these dedicated individuals thrive in their careers and lives, offering guidance, practical assistance, and support throughout their journey – from recruitment to retirement.

The Role:

As Head of Fundraising, you will play a central role in Racing Welfare’s strategic direction and growth. You’ll work closely with the Chief Executive and Chief Operating Officer to craft and execute an ambitious fundraising strategy that delivers innovative income streams to fund our vital services. You’ll lead, inspire, and develop a talented team, empowering them to deliver outstanding fundraising initiatives and events that drive real change.

Key Responsibilities:

• Develop & Deliver Fundraising Strategy: Work with senior leadership to shape the charity’s fundraising vision, ensuring the strategy aligns with our wider goals and drives long-term sustainability.
• Innovative Fundraising Campaigns: Create and implement engaging campaigns, managing budgets and evaluating performance to optimise success.
• Team Leadership & Development: Lead, mentor, and motivate a high-performing fundraising team, supporting their professional growth and achieving collective goals.
• Building Strategic Partnerships: Cultivate relationships with trusts, foundations, and corporate partners to build lasting, mutually beneficial collaborations.
• Drive Operational Excellence: Oversee day-to-day fundraising operations, ensuring smooth management of income, expenditure, and compliance.

You Will Bring:

• Proven experience in fundraising or commercial management, with a track record of successfully recruiting donors and sponsors.
• A natural leader with exceptional people management skills, able to inspire and empower teams to excel.
• Solid experience in budgeting, financial planning, and performance management.
• Excellent communication skills, with the ability to engage and motivate diverse stakeholders.
• A passion for innovation and the ability to think strategically about fundraising opportunities.

Bonus: Experience in the horseracing industry is desirable, but not essential. 

Why Racing Welfare?

This is your chance to take on a leadership role in a respected and impactful charity. You’ll be part of a passionate team, working in a dynamic environment with opportunities for personal and professional growth. The role offers flexibility with the option to work from home or our Newmarket office, alongside occasional travel across the UK (including evenings and weekends).

As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

If you’re ready to make a significant contribution to the future of Racing Welfare and help improve the lives of those who dedicate themselves to British horseracing, we’d love to hear from you.

Apply Today:
Submit your CV and covering letter to join Racing Welfare and lead our fundraising efforts to new heights.

We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 14 February 2025. Interviews will be held the week commencing 25 February 2025. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.

Salary: £50,000 p.a.

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

 This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974 

Racing Welfare’s Safeguarding Statement of Intent can be found on our website.

This is a perfect opportunity for an experienced international charity finance professional.to manage the range of  finances in an established and well regarded NGO with global reach,as it embarks on an exciting new journey under new leadership.

The role requires a recognised finance qualification and at least 7 years' experience in charity and not for profit financial management, including budgeting and forecasting at the project, programme and central level, as well as overseeing the life-cycle of grants and other contracts from governments, organisations, wealthy individuals and charitable foundations internationally. 

You should also have substantial experience in maintaining and developing robust and user-friendly, financial systems to underpin our work, and in audit processes and accounting software (including SAGE).

We are also looking for someone with excellent communication skills who can work with and present to colleagues across the organisation, understanding the needs of their programmes, projects and supporting strategic financial initiatives as they arise.

The organisation is relatively small in terms of staff numbers. The successful candidate should therefore be prepared to be adaptable and flexible and be able to move from more strategic activities to sleeves up work with ease.

This is a wonderful opportunity for an experienced fundraising professional to take on a maternity cover to lead the fundraising team for the University’s museum of art and archaeology, the Ashmolean Museum. The oldest public museum in Britain and part of the University of Oxford Museums and Collections, it houses an extraordinary collection of art and archaeology ranging from Ancient Egyptian mummies to American contemporary art.

We are looking for someone with experience in fundraising from a range of sources, individuals, trusts and corporates, with connections in the cultural sector.  You will be confident in dealing with a wide range of senior people in the museum and in the wider community of Oxford donors.  This role is part of the Gardens, Libraries and Museums fundraising team as well as of the wider Development and Alumni and Engagement group, so you will be used to collaborating with a broad community.

The Head of Development – Ashmolean Museum will work closely with the Ashmolean Museum’s Director, senior management team and Curators to identify the opportunities, and devise appropriate strategies that will maximise philanthropic support.   They will also liaise closely with the ADD – GLAM on the priorities and the resources available to support them

About You / To be successful in the role:

· You will be an experienced fundraiser in the cultural sector with an impressive track record in securing major gifts at the six and seven figure level

· You will have wide experience of managing other team members

· You will have a creative approach to development

· You will have excellent communication skills

Role Profile

Role: Head of Services

Term: Permanent

Salary: 34 – 36k

Responsible to: CEO

Pension: 6% employer contribution

Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

Hours: 30 - 37.5 (flexible)

Annual Leave: 29 days & 8 bank holidays

Key aspects of the role

· Provide day to day support and line management to the management team

· Develop the management team ensuring consistency in staffing across community & accommodation

· Support the management team to work together and support each other on a day to day basis

· Embed a culture of high standards of performance across teams

· Maintain excellent relationships with commissioners and partners ensuring services are compliant with all areas of contract requirements.

· Embed Pdap values and culture in all aspects of service delivery.

· Deputise for the CEO in her absence when required.

· Take part in the management back up on call rota.

Delivering Quality Services

· Work with the quality lead and the management team to review and analyse service level data, identifying good practice and areas for improvement. Produce high quality reports for commissioners, SLT and the Board of Trustees.

· Support the continuous development of staff and managers and celebrate success.

· Promote and embed a culture of equality, diversity & inclusion across all aspects of employment and service delivery.

· Work as part of Pdap senior leadership team to ensure services are delivered to a high standard and adequately resourced.

· Ensure Managers adhere to agreed budgets related to their service.

· Assist in setting annual budgets for Pdap, ensuring that all resources, assets, and monies are always properly accounted for.

· Participate in the recruitment, selection, and deployment of the staff team and ensure that Pdap values are integral to this process.

· Support the management team to develop their teams including development of performance improvement plans where required.

· To oversee Pdap case management systems ensuring they are fit for purpose.

· Embed safeguarding policies and procedures throughout service delivery ensuring all staff are confident in managing safeguarding concerns.

· Ensure Health and Safety compliance is maintained in all areas of legislation and law and good practice requirements across services.

· Work with our external HR consultants where required ensuring we adhere to employment law and best practice.

· Keep up to date with new developments, research and innovation incorporating these into service provision.

Working in Partnership

· To promote Pdap ethos and values across the organisation and in external partnerships.

· To liaise with other agencies on behalf of Pdap and represent the wider complexities of those experiencing domestic abuse.

· To represent Pdap at a strategic level including attendance at meetings, attending advisory groups with a view to influencing how stakeholders improve their response to domestic abuse.

· To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals in relation to domestic abuse services.

· Alongside the management team deliver training, presentations and awareness raising to external partners & community audiences.

Promoting EDI and accessibility

· Ensure that the views of Pdap’s clients, those with lived experience of domestic abuse and stakeholders are at the core of all our work and to take full account of these in the development of new services.

· Contribute to regular review and updating of equality action plans identifying areas we can further improve.

· Champion equality and diversity principles in practice.

· Actively and appropriately challenge all forms of discrimination.

· Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.

· Ensure effective implementation of Pdap’s Equality and Diversity policies and ensure integration of an equalities and human rights agenda in all areas of work.

It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

Person Specification

Skills & Experience

Essential/Desirable

At least 2 years experience in a senior management role with responsibility for the line management of front line staff

Essential

Ability to identify areas of development for staff and support them to improve their practice

Essential

Experience managing and working to organisational budgets

Essential

Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc

Essential

Experience of working in the third sector

Desirable

Experience managing multiple contracts

Essential

Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands

Essential

Ability to analyse data to identify gaps, and actions and write high quality reports and action plans

Essential

Proven track record translating strategy into operational delivery

Essential

Experiencing identifying funding opportunities, bid writing and fundraising

Desirable

Be able to demonstrate excellent literacy and IT skills, including Databases, Word, Outlook and Excel.

Essential

Experience & confidence delivering presentations/ training and talks to wide range of audiences

Essential

Knowledge

Essential/Desirable

Excellent understanding of the principles of Management and leadership theory

Essential

Sound understanding of domestic abuse and VAWG

Essential

Knowledge of charity governance and financial management

Desirable

Excellent understanding of contract compliance and implementation of such in service delivery

Essential

Understanding of commissioned and non-commissioned service delivery contracts

Essential

Excellent understanding of quality assurance

Essential

Commitment to working in partnership and building strong relationships with stakeholders

Essential

Excellent understanding of and commitment to equality, diversity and inclusion

Essential

Please note that our closing date is 10th February 2025 we are holding interviews on week beginning 17th February 2025. 

Background

The Maypole Project supports children and young people with complex medical needs and their families across the UK. Our vision is that all families with a child with complex medical needs will have access to our support from diagnosis, for as long as they need.

Our unique model provides emotional and wellbeing support through counselling and therapy services for parents/carers, siblings and other adults involved in caring for a young person with complex medical needs. 

The Maypole Project has been providing vital services to families for over 21 years and is in an exciting phase of development. We are expanding our management team to provide the capacity needed to grow and extend our provision to meet the needs of more families who would benefit from our unique model of support.

Role Purpose

As a member of the senior leadership team, the role will have strategic and operational oversight of all clinical and therapeutic services and activities, ensuring the Maypole Model of support is delivered effectively, to high-quality standards and is appropriately resourced. Working to the Maypole vision to provide access to support for everyone who needs it across the UK, through appropriate outreach, the role will work closely with colleagues and external partners to support the development and expansion of our service offer to meet the needs of families and grow our income.

Key Responsibilities

Service Management

• Line Management of the Senior Counsellor, Senior Child Therapist, Activities Manager and Clinical Supervisors.
• Overall management of the Therapies team, fostering positive communications through regular team meetings/socials, and building a collaborative and collegiate working culture across the organisation.
• Ensure all staff receive appropriate training and have access to further professional development opportunities.
• Holding a counselling caseload of 3-4 clients, in line with postholders professional qualifications and experience.
• Oversight of all enquiries and referrals from initial contact, through assessment and end of support, with assistance from the team administrator.
• Facilitate the provision of a Clinical Supervision for the therapies team.
• Act as Designated Safeguarding Lead (DSL) for the organisation ensuring safeguarding cover is always available via nominated deputies in your absence.
• Contributing to case conferences as required and convening internal “Maypole Team around the family” meetings to discuss our work and ensure seamless working both within Maypole’s provision and with external providers as necessary.
• Contract management: act as the main point of contact for our contractors with which we have service level agreements for the provision of therapy services.
• Data: Manage the client database and associated systems for recording of clients in relation to appointments, payments and impact reporting.
• Ensure premises are fit for purpose for therapy services and activities programmes, ensuring adherence to health and safety regulations, accessibility and confidentiality policies, in liaison with Head of Developments, CEO and other responsible personnel.
• Business/Service Development
• Contribute to strategic and operational plans for business and service development including delivering the aims of our strategic plan for growth in the following areas:
  •  service uptake and expansion across a wider geographic area
  •  developing service provision, quality and resourcing
  • development of training and other consultancy services to external professionals
• Monitoring and Evaluation: ensuring standardised ways of recording data and disseminating the impact of our services in communications to a range of stakeholders including for contracts/grants as well as for key supporters and internally the Board and staff team.
• Support the CEO and Head of Development in developing external relationships and partnerships, instigating discussions regarding potential new contracts and partnerships and opportunities for collaborative working.
• Act as an Ambassador for The Maypole Project, advocating and promoting our work throughout relevant networks. Working with the Head of Development, seek opportunities to give talks and presentations to a range of audiences with the aim of building relationships with external contacts and potential partners.
• Reporting: provide written reports as required for the CEO, Board of Trustees, funders and contract clients.

Finance

• Contribute to setting the annual budget for therapies and activities.
• Monitor monthly income and expenditure accounts for therapy services, highlighting any discrepancies or potential for significant over or underspends.

General responsibilities

• Attend regular supervision, line management and whole team meetings.
• Adhere to the codes of ethics and practice adopted by The Maypole Project, in line with our service model and with other relevant Counselling Professional bodies.
• Comply with legal and statutory requirements including the Data Protection Act, Health and Safety at Work Act (always ensuring H&S of self and others).
• Comply with all organisational and departmental policies and procedures.
• Undertake the required CPD as identified in annual appraisals and line management processes.
• The postholder is expected to carry out additional duties commensurate with the role.

We offer 26 days’ annual leave (+ public holidays) on starting, matched pension contributions up to 5%, enhanced pay when taking leave as your family grows, income protection insurance, a health-cash plan and a wide range of wellbeing and mental health support services.

Location: Our office is based near Stoneleigh in Warwickshire, and we’re typically working from there 2-3days a week with flexibility to work remotely. You’re also welcome to work in the office more frequently.

Hours: Our usual full-time hours are 35 a week – with an early finish on a Friday! We offer other flexible work options, such as compressed hours, which we’re happy to discuss.

What you’ll be doing:

Building a fundraising programme from the ground up and watching it make a big impact

Turning our amazing work into exciting fundraising products and ideas that boost growth

Creating supporter journeys and campaigns that inspire and engage

Meeting donors and partners to build strong relationships

Leading and developing a small, passionate team

Inspiring and sharing your fundraising expertise with other teams to support our mission

What you won’t be doing:

Focusing on just one area or audience – you’ll have the chance to work across individual giving, community fundraising, grants, partnerships, legacies, and major donors

Repeating old campaigns – we’re all about creating fresh opportunities

Following someone else’s plan – you’ll have the freedom to shape the future 

This is a great role for you if:

You are an experienced fundraiser, with a passion for making a positive impact

You love getting hands-on and seeing real results

You’re excited about building new programs from scratch and scaling them to create big impact

You can inspire others, both inside and outside the organization, to join our fundraising mission

You want to work in an organisation that supports you to bring your full, authentic self to work and is working really hard to be a beacon of inclusion in the equestrian sector.

How to apply: Please follow the link below:  https://cezanneondemand.intervieweb.it/bhs/jobs/head-of-fundraising-49667/en/ to apply for this role.

Pennyhooks Farm Trust, a unique and vital organic farm in the Vale of the White Horse, seeks an experienced and passionate Head of Fundraising to lead our fundraising activities and spearhead an ambitious campaign.

About Pennyhooks: Pennyhooks Farm Trust, in Oxfordshire, provides a haven for over 30 individuals with autism, many of whom are non-verbal or have complex sensory needs. Here, our clients (know at Pennyhooks as students), actively participate in farm life, from animal care and horticulture to rural crafts and conservation and are fully involved in our renowned fundraising events (Christmas, Spring and Summer Open Days)

The Role: In this pivotal position, you'll design and execute a fundraising strategy for Pennyhooks Farm Trust to secure and meet ongoing revenue targets. In addition, you will work on an urgent and vital capital project to secure essential funding to develop residential accommodation on the farm, to sustain the purposeful working of these young people as they grow older, providing them with a home and a job for life. This will be through the management of a portfolio of major donor, foundation and corporate projects, high-level volunteers and other influential individuals and organisations, working with Trustees and other farm team members.

Your Impact: You will be in key role, raising funds to sustain the purposeful live of young people on the autistic spectrum, creating opportunities for them to live and work full-time in a nurturing and supportive environment.

The capital project will directly address the pressing concerns of families, as captured in a parent's heartfelt plea, 

"As parents, we have a date stamped on our forehead of when we will no longer be able to care for our children. What happens to them then?"

Your work will provide ongoing support and bring our vision to life - a model of care and opportunity, rarely available in the UK.

What You'll Bring: We're looking for a driven fundraising professional who can:

• Build and implement successful fundraising campaigns.
• Engage and inspire donors, stakeholders, and the wider community.
• Develop and manage capital projects.
• Bring creativity, determination and compassion to everything you do.

Why Join Us?: This role offers flexibility, including hybrid working arrangements and the opportunity to make a profound difference. You'll be part of a close-knit team that is passionate about ensuring a bright future for those we support. Pennyhooks provides a cutting edge autism service with strong ecological principles and the successful person will be joining a friendly, supportive team.

Further Information: Please find more information about Pennyhooks Farm Trust and the role in the attached Job and Person Specifications.

How to Apply: Please email your CV and supporting statement (max 1,000 words), outlining you suitability for the role, with the subject line 'Head of Fundraising'

Closing Date: 27th January 2025

Shortlisting:  will take place during January

1st Interviews:  will take place via zoom w/c 3rd and 10th February

A fantastic opportunity has arisen for a Head of Children and Young People’s Services, to join an ambitious healthcare charity based in Leatherhead.

As Head of Children and Young People’s Services, you will be lead, manage and develop the services in this area, providing overarching leadership, and management.

The Head of the department needs to monitor the needs of the service, and where possible find creative and innovative ways to develop the service and address growing and changing needs. Key responsibilities include leading on the delivery of outputs and outcomes of a number of grant funded services, planning and managing the departmental budget for the Children and Young People’s Service and regular reporting to Surrey County Council, Services Committee, Trustee Board, and funders as required. You will work to support and supervise the team of staff and volunteers and provide information, support and advice for children and their families /carers.

The successful candidate will be an outstanding individual who is passionate about providing high-quality care and support for children and young people, and who can lead and manage with strategic vision and operational excellence. Extensive experience of working with children, young people and families that has included the overarching responsibility for Safeguarding children and young people is crucial, as is a strong knowledge of regulatory frameworks and best practices. The ability to travel extensively throughout Surrey is a must.

If you’re looking to join a well-established and impactful charity who work to help people live full and independent lives, then please do get in touch ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.Job Title: Head of Enabling Services

Location:  Pathway Project Lichfield Office Based

Salary: £ 30,000- 33,000  

Hours of Work: 37.5 Hours per week 9am x 5pm

Responsible to:  Chief Executive Officer (CEO)

Responsible for: Fundraising and outreach, data, volunteers and general office team

Direct Reports:  4

This role is open to women only

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the office-based functions that enable Pathway Project to undertake client facing work, she will provide direct line management for the Pathway Project Data analyst, Fundraising, Office administration and Awareness teams.  She will be responsible for the delivery of high-quality support to the volunteers who choose to support our Charity whilst ensuring staff and volunteers are well trained to deliver their roles to the best of their ability.

She will collaborate with colleagues to drive the fundraising potential through networking and links within the local community whilst capitalising on all donations of goods, time and funds.

She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality support services and creating a working culture where all are valued and encouraged. 

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To contribute to and implement the volunteer strategy to ensure the Charity is offering quality volunteering experiences.

c. To contribute to and implement the outreach and fundraising strategic plan to ensure the Charity is optimising fundraising.

d. To support the Charity to operate to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

e. Ensure Pathway Project reports to funders are accurate, timely and all reporting is aligned to funder requests.

f. To contribute to and implement the training strategy to ensure the Charity is offering quality staff and volunteer training and development.

2. FINANCIAL MANAGEMENT 

a. To manage a budget for volunteers and fundraising ensuring return on investment can be quantified and resources are capitalised on.

b. To provide financial oversight on proposed fundraising activities or projects, including consideration on cost, ROI and income source where applicable.

c. To efficiently manage and procure goods that will create and generate income and report on the ROI for these goods.

d. To manage the recording of all donations of goods, services or products and ensure accurate reporting of donation usage.

e. To support the CEO in the sourcing of funding opportunities and complete any required applications and data returns as per funding guidelines.

3. GOVERNANCE & REPORTING 

a. To work with the CEO to produce reporting to the Trustee board that shows an accurate reflection of the charity’s performance.

b. To support in the development of a suite of monthly reporting for the Charity to funders.

c. To ensure funder and grant maker reporting is submitted efficiently and accurately in a timely manner as per the funder’s requirements.

d. To maintain up to date policies and procedures in respect to your areas of business.

e. To provide support and guidance to the CEO in all aspects of enabling services.

f. To ensure accurate record keeping and data security.

4. LEADERSHIP 

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

c. To work with the team, CEO and Board to provide a safe, and motivating work environment.

d. To provide line management to all staff within enabling services including the data team, fundraising and administrative teams. 

e. To ensure monthly supervisions are completed for all staff and volunteers

f. To provide direct specialist advice and support to line managers who supervise volunteers or student placements.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To lead the community engagement and fundraising team to deliver the funding strategy and to create a pipeline that supports the charity to generate income through community-based fundraising, grants, donations and activities.

c. To deliver income generation through the development of a Community Fundraising Group supported by volunteers.

d. To support Pathway Project CEO, managers and Community Engagement Team with driving Pathway Projects social media agenda in order to build community support.

e. To lead the community engagement team to create strong links within the community

f. To attend meetings in the community as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange enabling services team or wider staff meetings.

b. To ensure volunteers are recruited and inducted into their new roles effectively with formal role profiles.

c. To ensure there is a formal CPD route for volunteers and we offer the right training at the right time.

d. To ensure there is a formal training plan for staff who supervise volunteers so that every volunteer gets a fantastic experience at Pathway Project.

e. To ensure a record of staff training is maintained and training opportunities are explored regularly.

f. To ensure the volunteer policy and all procedures remain up to date and fit for purpose.

g. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

h. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project to ensure the system generates the data that we need to evidence performance.

i. To ensure the safe operation of general office services at the Hope Centre.

j. To deputise for the CEO where required, alongside other management.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project. 

f. Maintain effective networks with all principal supporters and stakeholders.  To actively seek opportunities to expand and promote the role of Pathway within the local community. 

g. Undertake any other duties that may reasonably be required from time to time. 

Person Specification

Essential

Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector.

Experience in managing teams at a high level with strong team building and leadership skills.

An understanding of compliance, quality assurance  and continual service improvement.

Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards.

Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines.

Experience of working in an environment with confidential data

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

The ability to lead teams to demonstrate excellent customer service  delivery for all stakeholders, clients and partners.

Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting

Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision

Experience of working with and developing teams of volunteers

An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.

An understanding of and a commitment to equal opportunities in employment and in-service delivery.

 Desirable

Experience of or a good understanding of funders, reporting structures and the expectations placed on charities by funders.

Strong and confident networker who builds effective relationships.

Experience of working to and with budgets and managing budgets to ensure best value for money.

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

A desire to be part of a process to develop better responses to domestic abuse and evidence of a commitment to this area.

This job description may be subject to review and amendment.  The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved.

The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

Applications must be completed and submitted by

5pm on Monday 27th January 2025

Interview date will be Friday 21st February 2025  by invite only

Please complete the online application form found here and email a copy of your CV and a supporting statement covering letter

Role description

 The Head of Social Value (HoSV) is HACT’s specialist subject matter expert on social value and impact measurement. The post holder will be able to clearly explain what social value means and have knowledge of a range of impact measurement methodologies and how they can be applied in different contexts.

The HoSV will ensure that HACT maintains its position at the forefront of social value and impact measurement thinking, constantly identifying areas for innovation and development. The post holder will also build and strengthen relationships with customers by providing quality social value consultancy, training and research.

The HoSV will have regular contact with HACTs strategic partner, SImetrica-Jacobs, ensuring there is 2-way dialogue based on market intelligence, understanding competitors and any other feedback which will positively support HACTs position in the social value space.

Working at the cutting edge of how social impact measurement is used within the built environment, the post holder will have an enthusiasm to lead new thinking and the ability to be flexible, adaptable and to thrive on the challenge of working in a developing area and work closely with the Head of Services and Head of Customer to develop the product map.

The HoSV will be the ‘go to’ person within HACT for social value and will represent HACT as an expert in this field in the sector.

Responsibilities

 • Be the subject matter expert for social value and impact measurement at HACT, providing guidance and expertise internally to HACT colleagues and externally to customers. This will involve leading on the development of guidance materials for implementing HACT’s Social Value Banks and measurement methodology and practice notes.

• Deliver social value services to customers at the right level of quality, ensuring customer needs are met.

• Identify opportunities to enhance HACT’s social value services, expand HACT’s Social Value Banks and provide more value to customers.

• Identify business development opportunities for social value services within the housing sector, built environment and beyond.

• Build and manage existing relationships with partners, Associates, and other stakeholders, working with these partners to support delivery, information flows, and engagement with customers.

• Continually keep own expertise up-to-date and current through market scanning and analysis and use this insight to support improvements to the HACT offer.

• Represent HACT with key stakeholders and at sector events.

• Stay abreast of issues in the social housing, built environment and health sectors, and feeding these into HACT work.

• Undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

• Travel and occasional overnight stays across the UK will be required.

Skills and experience

Essential

· Minimum 3 years of experience working in social value and impact measurement

· Proven track record in managing and delivering research/consultancy projects to meet funders’ requirements, including to time, budget and quality expectations

· Experience of developing and delivering training that applies complex issues into everyday organisational and individual behaviours in understandable ways

· Experience of working with customers to design new projects and secure income

· Demonstrable track record of preparing successful project proposals, consultancy briefs, and/or funding bids

· Proven skills in writing for/speaking to a range of audiences to ensure impact

· Innovation and drive – the ability to independently spot and successfully curate projects that respond to emerging opportunities

· Excellent time management, with the ability to work on multiple projects simultaneously and to tight deadlines whilst maintain quality

· Ability to work under own initiative, be flexible, and have a proactive approach to problem solving

· Well-developed communication and interpersonal skills with the ability to engage a range of audiences, stakeholders, funders and partners using different media

· Good knowledge of a variety of social impact measurement methods and confident in both qualitative and quantitative research methods

Desirable

· Minimum 3 years of experience working in social value and impact measurement

· Proven track record in managing and delivering research/consultancy projects to meet funders’ requirements, including to time, budget and quality expectations

· Experience of developing and delivering training that applies complex issues into everyday organisational and individual behaviours in understandable ways

· Experience of working with customers to design new projects and secure income

· Demonstrable track record of preparing successful project proposals, consultancy briefs, and/or funding bids

· Proven skills in writing for/speaking to a range of audiences to ensure impact

· Innovation and drive – the ability to independently spot and successfully curate projects that respond to emerging opportunities

· Excellent time management, with the ability to work on multiple projects simultaneously and to tight deadlines whilst maintain quality

· Ability to work under own initiative, be flexible, and have a proactive approach to problem solving

· Well-developed communication and interpersonal skills with the ability to engage a range of audiences, stakeholders, funders and partners using different media

· Good knowledge of a variety of social impact measurement methods and confident in both qualitative and quantitative research methods

About HACT

HACT’s products, services, consultancy, and research helps organisations to:

• Calculate social return on investment with rigour using our Social Value Banks.

• Broker housing and health partnerships, demonstrate the importance of housing in delivering health outcomes and integrate housing into the delivery of health services.

• Measure impact, understand communities and demonstrate the value of community investment work through our insight tools.

• Provide a forum to network with partners to complement and strengthen success of delivery through our Centre for Excellence in Community Investment.

• Connect, share ideas and innovation, and develop sector specific tools such as the UK Housing Data Standards.

• Identify cost benefits, evaluate performance, and deliver strategic insights.

We are a deeply committed team, working with individuals and organisations who share our vision for impact, innovation, and collaboration within social housing and beyond.

Closing date: 5th February 2025 at 23:59pm

Full time, Permanent

Hybrid - Whitechapel, London (1-2 days per week in office)

Salary: £55,600 - 57,630 per annum (salaries are graded against our pay framework and are not negotiable)

The B Corp Movement

B Lab UK is part of the global B Corp movement with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. The B Corp community is a global movement of businesses that provide leadership by demonstrating their commitment to people and planet. There are now over 9,000 B Corps spanning 102 countries and 160+ sectors. Some names you might have heard of include Patagonia, The Guardian, and Divine Chocolate.

Why this job?

B Lab UK is seeking a strategic leader to oversee the B Corp journey and help transform our certification and recertification processes. In this new role, you will be critical in ensuring an exceptional experience for companies applying to become B Corps. You will also steward the organisation in transitioning to a new set of certification requirements starting in 2026, playing a key role in transforming our internal processes to meet these new standards and realise the opportunities it presents to us.

You will lead the certification and recertification functions, overseeing performance, managing risk, and ensuring smooth operations. As a project leader, you’ll guide the transition to new standards, managing timelines and engaging stakeholders across the organisation to ensure a successful transformation. As an experienced people manager, you will line manage the Certification Manager and Recertification Lead (plus 2 indirect reports), fostering a high-performing team through coaching and development.

In addition, you’ll drive improvements in the customer journey, address challenges, and collaborate across teams to deliver a seamless certification and recertification experience. With responsibility for forecasting and performance metrics, you will work with our Global office to proactively manage certification capacity and ensure continuous improvement.

If you’re an experienced leader passionate about sustainability and process transformation, apply today to help shape the future of B Corp certification.

In this role you will:

• Support the Director of Growth & Product to implement B Lab UK's strategy and vision for an exceptional B Corp certification experience. 

• Work closely with the Certification Manager and Recertification Lead to design clear, effective processes for an outstanding customer journey.

• Take accountability for the performance of certification and recertification functions, identifying and mitigating risks through proactive engagement with the wider organisation.

• Spearhead the transition to new performance standards, coordinating a cross-functional team to ensure timely adoption and integration. Manage timelines, workstreams, and regular progress reviews to ensure smooth execution.

• Line management of the Certification Manager and Recertification Lead, fostering growth and development through coaching, performance management, and establishing effective ways of working.

• Drive projects that enhance the certification and recertification experience, acting as an escalation point for companies facing challenges and collaborating across teams to deliver a seamless, cohesive customer journey.

• Work with the Global office to forecast certification and recertification capacity and monitor key performance metrics.

Please refer to the job description below for full requirements of the role.

What we're looking for:

Remember no one has every skill or experience needed for this role and you’ll have the opportunity to learn a lot from the team. We believe someone who has a few of these is well suited to exceed in this role:

• Ability to successfully lead, motivate and develop a team.

• Ability to strengthen and implement strategies and processes for more effective work.

• Proven track record of successful project management, with ability to coordinate plans spanning multiple functions.

• Ability to implement organisational change/transformation.

• Exceptional organisational skills, with the ability to prioritise effectively and delegate when appropriate.

• Excellent stakeholder management and communication skills.

• Strong presenter of complex concepts, ability to communicate effectively internally and externally.

• Problem-solving, risk management, and ability to drive process improvements.

• An optimist who understands the role business can play in creating the future that benefits all people and the planet.

• An advocate for growth mindset and continuous improvement.

• A keen collaborator who values the ability to go further together with their colleagues and stakeholders.

• You thrive in a small team within a fast-paced, growing organisation.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

What we give you:

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good
• Hybrid and flexible working, we have a high trust environment and are advocates for right place working
• Hybrid working (min 1/2 days per week in office)
• Flexible working hours (based around core working hours)
• Opportunity to work 4 days a week 
• 25 days holiday plus bank holidays (pro rata for part-time staff)
• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
• Our office is closed between Christmas and New Year, no need to take extra holiday!
• Private Medical and Dental cover
• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
• 2 paid volunteer days per year
• Enhanced Parental Leave and family friendly policies, including carers leave
• Learning and Development opportunities
• Enhanced Pension and Life Assurance
• Cycle to Work Scheme
• Income Protection policy
• Working in a flexible office workspace

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

We are looking for someone with excellent leadership and interpersonal skills to grow the delivery of our programmes across Manchester.

The King’s Trust is committed to building a workforce that is as diverse as the young people that represent modern-day Britain, and we are ultimately here to support. As part of our Equality, Diversity and Inclusion strategy we are wanting to build a management and leadership team that has greater representation of the diverse communities across England and particularly welcome candidates with lived experiences from Black, Asian and ethnic minority backgrounds.

You will be integral to the England leadership team and have responsibility for a team of managers and youth development leads working across the Manchester area supporting young people through our direct delivery to young people and with specialist delivery partners. Your work will ensure our footprint mirrors the communities in which we work and the young people we support.

This role is perfect for you if you have a strong track record in operational management (ideally 5 years plus) together with the experience of leading a large staff team with knowledge of foundational employability and enterprise and if you are seeking a role where you can shape, influence, and implement, ensuring excellent standards of delivery. Regular attendance at our King’s Trust centre in Manchester will be required.

We are looking for a passionate and driven colleague, who is able to work collaboratively across the Trust and champion the work of the Manchester team both internally and externally.

Role Overview:

The Women’s Service Programmes Co-Ordinator will play a key role in delivering high-quality 1:1 and group social mobility programmes aligned with Baytree’s mission to support women in education and social inclusion. Working collaboratively with the Social Mobility and Education Teams, you will ensure the smooth delivery of Baytree’s services across key areas like Education, Employment, Family, Finance, and Well-Being. This role involves recruitment, participant engagement, programme administration, and supporting monitoring and evaluation to ensure programmes meet quality standards.

Key Responsibilities:

Please review full job description and person specification attached for all details. 

Recruitment and Onboarding

• Create materials to promote Women’s Service programmes and manage programme marketing.
• Manage inbound referrals and conduct initial calls to understand participants’ needs and goals.
• Maintain waiting lists and manage onboarding data in line with confidentiality policies.

Participant Relationships

• Act as the first point of contact for participants, ensuring effective communication on programme details such as timetabling and attendance.
• Provide clear and concise information about Baytree’s services and support participants in accessing appropriate programmes.

Programme Timetabling & Administration

• Develop termly timetables in collaboration with the team based on participant needs and feedback.
• Accurately enter participant and programme data into relevant systems and manage programme registers.
• Contribute to monitoring and evaluation by gathering feedback and reporting on outcomes.

General Support

• Work collaboratively with the Women’s Service team on programme development, materials, and readiness for external reviews.
• Attend team meetings, one-to-ones, and contribute to Baytree’s continuous improvement efforts.

Standards and Quality

• Ensure implementation of best practice to safeguard children, young people, and vulnerable adults.
• Adhere to Baytree’s Equality, Diversity & Inclusion policies, Health & Safety guidelines, and other internal procedures.
• Maintain confidentiality, professionalism, and demonstrate Baytree’s core values: Love & Respect, Person-Centred, Safe & Welcoming, Professional & Trustworthy, and Collaborative & Positive.

Person Specification:

Experience

• Customer-facing experience (Essential)
• Experience in marketing/promoting programmes (Desirable)
• Strong relationship-building and community engagement experience (Essential)
• Experience working in the voluntary/community sector or education settings (Desirable)
• Proficiency in Microsoft Office & Canva or similar design tools (Essential)
• Data entry and information management experience (Essential)
• Experience working with minority or marginalised groups (Essential)

Skills & Knowledge

• Understanding of barriers facing migrant and low-income women (Essential)
• Strong organisational skills and ability to prioritise workload (Essential)
• Excellent communication (written & verbal) and interpersonal skills (Essential)
• Non-judgemental, patient, and empathetic approach (Essential)
• Ability to maintain confidentiality and data security (Essential)

Competencies/Behaviours

• Understanding of organisational objectives and priorities (Essential)
• Ability to make effective decisions and support continuous improvement (Essential)
• Strong team player, capable of building effective internal and external partnerships (Essential)
• Commitment to delivering a high-quality service and meeting deadlines (Essential)