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A place to make a difference
Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.
We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the role
We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.
As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).
What you’ll be doing:
• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service
Salary
The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager
REF-226 304
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties
Strategy
- Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.
Oranisational Design and Culture
- Use engagement and feedback data to identify cultural risks and drive improvement.
- Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.
Management
- Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.
- Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.
- Liaise with the external employment lawyers to make robust risk assessments on disciplinary and staff performance issues.
Volunteering and Resourcing
- Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
- Review and implement a volunteering journey to support our volunteers.
Quality Framework
- Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
- Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
- Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.
Analytics and Systems
- Develop digital systems that add value to HR management with the organisation.
- Develop systems that give managers and staff ownership over their HR journey.
- Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.
Training
- Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
- Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.
Reporting/Governance
- Responsible for the Peoples Services annual budget.
- Attend Senior Management Group (SMG) monthly meetings.
- Report to the People, Performance and Culture (PPC) Committee meeting.
Strategy
- Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.
Oranisational Design and Culture
- Use engagement and feedback data to identify cultural risks and drive improvement.
- Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.
Management
- Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.
- Design and lead implementation of frameworks to support those with responsibility for managing staff to demonstrate a consistent and high standard of line management and development across the organisation.
- To oversee a comprehensive training programme , including by developing a strategic training needs assessment to support the organisational values and aims.
- Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.
Volunteering and Resourcing
- Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
- Review and implement a volunteering journey to support our volunteers.
Quality Framework
- Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
- Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
- Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.
Analytics and Systems
- Develop digital systems that add value to HR management with the organisation.
- Develop systems that give managers and staff ownership over their HR journey.
- Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.
Training
- Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
- Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.
Reporting/Governance
- Responsible for the Peoples Services annual budget.
- Attend Senior Management Group (SMG) monthly meetings.
- Report to the People, Performance and Culture (PPC) Committee meeting.
General Responsibilities
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
- Undertake any other duties that may be required which are commensurate with the role.
Desired Experience
Experience
- E1: Proven experience in leading strategic HR initiatives that support organisational goals and culture.
- E2: Experience of working with senior leadership teams to influence organisational design and workforce planning.
- E3: Track record of managing complex employee relations and advising on disciplinary and performance issues.
- E4: Experience in developing and implementing learning and development strategies for staff and volunteers.
- E5: Experience of reporting to governance committees and contributing to organisational risk management.
Knowledge and Skills
- K1: Strong understanding of UK employment law, HR compliance, and best practice.
- K2: Knowledge of organisational design, performance management frameworks, and cultural development.
- K3: Ability to use HR data and analytics to inform decision-making and continuous improvement.
- K4: Skilled in developing inclusive policies and embedding equality, diversity, and wellbeing into organisational practice.
- K5: Proficiency in HR systems and digital tools to enhance efficiency and user experience.
Qualifications
- CIPD Level 5 or equivalent professional qualification (Level 7 desirable).
The client requests no contact from agencies or media sales.
Thank you!
Join Bristol Animal Rescue Centre as our new Head of People and Organisational Services and play a vital role in shaping the future of animal welfare in Bristol and beyond.
Head of People and Organisational Services
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements
Contract: Permanent
ours per week: Part time, 28 hours per week (out of 35 hours FTE). To be worked usually within the hours of 8am and 5pm Monday to Friday with consideration of team requirements. Flexibility in hours required on occasion (e.g. trustee’s meetings 6/pa usually in evening and occasional staff and volunteer meetings outside of standard hours).
Salary: £46k – £50k per annum, pro rata depending on experience (£36,800 – £40k actual for 28 hour per week)
About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
About the role:
The Head of People and Organisational Services is a senior leadership role responsible for shaping and delivering the organisation’s people strategy, volunteer programme, and core organisational services. Reporting to the Chief Executive Officer and working closely with Trustees and senior colleagues, the post holder ensures that the organisation has the right people, structures, systems and culture in place to deliver its mission effectively.
The role provides strategic and operational leadership across HR, volunteering, administration, customer service, safeguarding, data protection and compliance. Leading a multidisciplinary team, the post holder drives high standards of people management, employee wellbeing, volunteer engagement and organisational effectiveness, while ensuring compliance with relevant legislation and regulatory requirements.
As a key member of the Senior Leadership Team, the Head of People and Organisational Services contributes to organisational strategy, oversees departmental budgets, manages risk, and supports strong governance and stakeholder relationships. The role plays a critical part in fostering a positive, inclusive and values-led culture, aligned with a strong commitment to animal welfare and making a meaningful impact.
About you
- You are an experienced senior leader who enjoys working at a strategic level while staying connected to what’s happening on the ground.
- You are a confident, supportive and motivating manager who brings out the best in others and builds strong, engaged teams.
- You have a strong grounding in HR and are comfortable dealing with everything from day-to-day people issues to complex employee relations and organisational change.
- You are highly organised and adaptable, able to juggle multiple priorities across HR, volunteering, administration and customer service.
- You have a good head for compliance and governance, and you take pride in making sure organisations operate safely, fairly and within the law.
- You are comfortable working with trustees, senior leaders and external advisers, and can communicate clearly, professionally and with influence.
- You are data-informed and analytical, using insight to improve decision-making and organisational performance.
- You are innovative and forward-thinking, always looking for better ways to support people, volunteers and the wider organisation.
- You care deeply about wellbeing, inclusion and positive workplace culture, and you want people to feel valued and supported.
- You are a natural relationship-builder who works collaboratively across teams and with partners.
- You are committed to learning and professional development, keeping your skills and knowledge up to date.
Application deadline: Midnight on 1 February 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1)
No agencies please.
Registered Charity
51 - 100
Our mission is to ensure animals in need within our community receive the compassion, care and respect they deserve.
Thank you!
Internally the role is known as: Head of Data Science & Analytics and Reporting
£90,000 - £97,000 (+ Benefits)
Reports to: Director of Data, Insight & Performance
Department: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office).
Visa sponsorship: Cancer Research UK can consider visa sponsorship for this vacancy. If this applies to you, please ensure that this is clearly marked on your application.
Closing date: 25 January 2026 23:55
Recruitment process: One telephone interview followed by two competency-based interviews (the final stage will be face-to-face in our London office)
Interview date: We will be screening on an ongoing basis, first stage interviews will be from the 9th of February 2026
How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.
Cancer Research UK has a vision to bring about a world where everybody can lead longer, better lives, free from the fear of cancer. However, to achieve our mission and grow our funding, we must build even greater momentum and urgency around our cause, and engage and inspire millions of people in deeper, more meaningful ways to join our mission. Therefore, we have created a long-term Engage Strategy and designed a bold transformation programme which aims to better harness data and digital marketing technology to deliver more relevant, trusted, and frictionless experiences for our audiences (and in turn drive growth).
As Head of Data Science & Analytics and Reporting you will play an essential role in helping us achieve this mission to place data and audiences at the core of our decision-making process. You will lead our Data Science, Analytics, and Reporting teams through a large data and technology transformation program within our Marketing, Fundraising and Engagement (MFE) directorate. This will involve providing technical support and leadership across a multidisciplinary team to leverage industry best practices for insights, analytics, and reporting. You will spearhead the transition from legacy systems to a robust, scalable, and future-fit tech stack, and develop a highly engaged and talented team of data professionals. Furthermore, you will be at the forefront of our data-driven journey, playing an influential role in creating and nurturing a strong data culture across MFE and the wider organisation.
If you are an experienced Head who has led data analysis and modelling functions in large, complex B2C marketing-led organisations with a digital-first approach, we’d love for you to join our mission.
What will I be doing?
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Supporting and leading the Data, Insight & Performance teams to leverage industry best practices in data and technology for insights, analytics, and reporting across the Marketing, Fundraising & Engagement (MFE) directorate.
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Supporting the Data, Insight & Performance teams in transitioning from legacy systems onto a robust, scalable, and future-fit tech stack.
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Collaborating closely with the Head of Data Strategy and Delivery, Consumer Insight & Experience, and Audience Strategy & Innovation teams to:
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Create an agnostic, integrated view of performance centred on the supporter/consumer.
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Validate opportunities for growth, development, and improvement.
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Proving leadership and expert guidance on data modelling initiatives while championing and validating demand across MFE.
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This will involve supporting technical/operational capabilities for scaling and embedding into end-to-end BAU activities.
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Leading MFE on a journey towards increased automation, ensuring strong data consistency and curation to facilitate self-serve reporting.
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Supporting the Digital marketing team in enhancing the effectiveness of owned, paid, and earned media.
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Ensuring repeat requests are identified and codified for automation, and resources focus on impactful value-add insights and deep dive projects.
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Providing senior technical expertise and guidance across data and modelling initiatives, ensuring adherence to industry best practices and compliance frameworks.
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Identifying and driving process improvements utilising new tools and techniques.
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Keeping abreast of new industry trends and developments, supporting team training, development, and trial adoption (including GenAI).
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Supporting the Data, Insight & Performance Director to enable a step change in data-led ways of working and culture across MFE
What skills will I need?
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Senior leadership experience at Head level or above, with a background leading data analysis and modelling functions in large, complex B2C marketing-led organisations with a digital-first approach.
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Background in technical coding language and data visualisation tools (e.g. SQL, Python, Snowflake, PowerBI, Databricks, GA) and experience implementing best practices, guidance, and standards.
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Experience using statistical analysis to understand and drive value from consumer behaviour (including setting up supervised & unsupervised learning models, data cleaning, data analytics, feature creation, model selection, performance metrics, and visualisations).
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Solid grounding in the principles and application of MLOps (e.g., Snowpark, MLFlow, Github) with experience in productionising and managing models.
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A successful track record of leading and developing high performing data insight teams (including managing, coaching, recruiting, and developing talent).
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Strong skills in managing, influencing, and communicating with stakeholders at all levels (including senior leadership). This includes:
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Demonstrated credibility in partnering and collaborating cross-functionally, to implement data strategy in large, complex, matrixed organisations.
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A proven track record of leading and influencing teams in dynamic, changing environments.
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The ability to build efficient and scalable organisational structures, processes, and methodologies for data teams.
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The ability to clearly and simply convey expertise and insight, engaging and empowering others to build their knowledge.
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An outward-looking and strategic approach, capable of bringing external trends and developments into the organisation to drive innovation and growth.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
The client requests no contact from agencies or media sales.
Thank you!
Position: Head of Service Development
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £65,118 per annum, plus excellent benefits
Salary Band and Job Family: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Services Development team are responsible for: UK-wide service development and experience design, community development
Our Head of Services Development will be:
- leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy. And also working alongside our Digital Services Product Manager on all of our digital services.
- overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design.
- ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded.
- Developing and managing our service development roadmap.
- With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.
We’re looking for:
- significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities.
- ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation).
- experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department.
- experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting.
- substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results.
- Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).
Closing date for applications: 9:00 on Monday 2nd February 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Primary Purpose:
The Head of Services is a key member of Age UK Cheshire’s Senior Leadership Team, designated Safeguarding Lead, and leads all aspects of the organisation’s service operations.
Following the successful integration of existing services, this role will work closely with a supportive CEO and board on the next phase of development of our new organisation, building on the strong history and reputation of two charities, to meet the needs of a growing ageing population across Cheshire.
The successful candidate will understand the strategic need to combine impactful data with storytelling, influencing internal and external stakeholders to join us in our mission.
The role involves representing Age UK Cheshire externally, championing the voices of older people, to influence decision makers and commissioners to help ensure older people aren’t forgotten in a challenging funding environment.
Additional Information:
Rising poverty, digital exclusion and rural isolation are creating a perfect storm of loneliness for thousands of older people. Age UK Cheshire is a local, independent charity dedicated to supporting older people across the whole of Cheshire. We offer a lifeline for people in later life to access the information and support they need.
If you embody our values of respectful, honest and person centred, and are passionate about supporting those who built the world we now live in, we’d love to hear from you.
You’ll be joining Age UK Cheshire at a pivotal time following the merger of Age UK Cheshire and Age UK East Cheshire in July 2024. Following the successful integration of existing services, you’ll work closely with a supportive CEO and board on the next phase of development of our new organisation, building on the strong history and reputation of two charities, to meet the needs of a growing ageing population across Cheshire.
You’ll have a strategic vision for developing and future proofing services, whilst staying close to operational realities. You will lead the delivery of measurably impactful services, and ensure our resources are directed where they can make the greatest difference for older people across Cheshire.
You’ll understand the strategic need to combine impactful data with storytelling, influencing internal and external stakeholders to join us in our mission.
You’ll represent Age UK Cheshire externally, championing the voices of older people, to influence decision makers and commissioners to help ensure older people aren’t forgotten in a challenging funding environment. You’ll build strong relationships and partnerships across the local authorities, NHS, and voluntary sectors.
This is also a people leadership role. You'll develop and manage a team, creating a high-performing culture where accountability and support go hand in hand. You'll role-model best practice, share knowledge freely, challenge constructively, and coach colleagues to develop their own approach.
This role offers a unique chance for an experienced service-delivery leader to shape the future of a respected local charity, drive innovation and impact — in a supportive, values led culture with an ambitious and passionate team.
Together we can make Cheshire a place where older people are not only seen, but respected and valued every day.
Thank you!
Our client is a leading Child and Adolescent Psychotherapy and Counselling training organisation and therapeutic services provider based in North London. They provide high quality, low-cost psychotherapy and counselling to children, young people, parents and families in over 35 schools and organisations in London and the South East as well as from their London-based therapeutic and training centre ‘The Bothy’. At an exciting time of change, the organisation are now looking to recruit a dynamic new Head of Services to oversee the efficient delivery and development of their therapeutic services.
As Head of Services you will be responsible for leading on the delivery, development and growth of the organisation's therapeutic services. You will oversee a small, tight-knit team (comprising of office staff, as well as a Clinical Lead and a School Liaison Coordinator), leading on administrative, marketing and budgeting for the entire service. You will update and implement policies across the organisation to meet standards in the field of therapeutic provision and mental health services. You will also liaise with external agencies, statutory and non-statutory organisations and schools, nurturing relationships, identifying new clients and securing new contracts in order to develop additional revenue streams and ensure the financial sustainability of the Centre.
To apply for this role you will be a supportive leader with significant experience of overseeing staff and service operations previously. You will have an awareness of children mental health services (CAMHS) and related settings such as education, social care, health, public sector, and will be confident working in partnership and building relationships with a variety of external agencies. You will have the ability to think strategically and creatively with a solutions-focused attitude and will have knowledge of safeguarding processes. A recognised child psychotherapy qualification with UKCP or ACP training organisation would be an advantage.
In order to apply please initially submit your CV in the first instance. Should your experience be suitable, we will then arrange a suitable time to fully brief you on the role.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.
Please note this is a full-time role and will be based on-site at the organisation's offices in North Finchley.
Thank you!
Are you an experienced leader in homelessness or housing? We’re seeking a Head of Homeless Services to drive innovation, support our team, and shape the future of our vital Restart service.
About Resolve
Resolve supports people facing some of the most difficult challenges in life, substance misuse and homelessness. Our aim is to help individuals move towards stability and independence, building safe, positive and sustainable lives.
We deliver this through two main services. Our Restart Homeless and Rough Sleeping service provides targeted rough sleeping outreach, supported accommodation for 14 tenants and long-term guidance to help people to move forward and avoid returning to homelessness. In addition our Drug and Alcohol Treatment service, based in Welwyn Garden City and Letchworth, provides abstinence-focused, psychosocial support for people seeking recovery.
We are entering an exciting period of growth, with a refreshed brand and website, and a passionate team driving innovation across our services. We have a new strategic plan which looks to expand services, guided by our values of Trust, Passion, Partnership and Respect, to reach and help more people.
With the Government’s National Plan to End Homelessness and Welwyn Hatfield Borough Council’s new Homeless and Rough Sleeping Strategy, this is a great moment to join Resolve and help shape the future of homelessness and rough sleeper support in our community.
Purpose of the Role
The Head of Homeless Services will lead, develop and deliver all aspects of Resolve’s Restart service. You will oversee rough sleeping outreach, accommodation and intensive one-to-one support, ensuring people move towards secure housing and improved wellbeing.
This is both a strategic and hands-on role. You will inspire a dedicated team, drive service innovation, and strengthen partnerships across the sector, while ensuring high standards of care, safeguarding and compliance. Above all, you will play a key role in shaping the future of Resolve and making a lasting difference for people experiencing homelessness and substance misuse.
Salary: £35,000 – £40,000 (salary conditional on pending salary review)
Location: Hatfield, Hertfordshire (with regular travel across Welwyn Hatfield Borough and occasional travel to Letchworth)
Hours: Full-time, 40 hours per week (including a 30 minute per day paid break)
Holiday: 36 days annual leave including bank holidays
Contract Type: Permanent
Reports to: Chief Executive Officer
Key Responsibilities
- Service Leadership & Delivery
- Team Management & Development
- Organisational Leadership
- Monitoring, Evaluation & Compliance
- Partnership & External Relations
Person Specification
- Proven experience in the homelessness or housing sector.
- Confident in engaging with vulnerable individuals, including those in crisis.
- Significant team and people management experience.
- Excellent communication skills – verbal, written and interpersonal.
- Strong organisational and IT skills, including Microsoft Office, Teams and case management systems.
- A values-driven approach and commitment to equality, diversity and inclusion.
- Ability to manage day to day operations and also think ‘bigger picture’ and longer term.
Why Join Us?
This is more than a management role – it’s an opportunity to make a real and lasting difference. You will:
- Lead a passionate team at a time of growth and renewal.
- Shape and develop innovative homelessness and rough sleeping services.
- Work in a supportive, values-driven organisation in the heart of the local community.
Benefits
- Flexible working options to support a healthy work / life balance.
- An informal, friendly and supportive workplace culture.
- Access to professional clinical supervision and support, helping you develop and maintain resilience in a challenging and meaningful role.
- Free on-site parking or costs reimbursed.
- Enhanced 36 days annual leave entitlement (including bank holidays).
Registered Charity
11 - 20
Creating a society where people are empowered to live their best possible lives
The client requests no contact from agencies or media sales.