Head of visitor experience jobs

We are recruiting an energetic and enthusiastic officer to join our Activity Service to support the older people who attend our range of activities.

We are looking for a positive, dynamic individual; to join our busy and vibrant Activity Service, this is an exciting time to join the team as we develop and expand the service including the way we take bookings and deliver our activities. This role is the first point contact for people who contact our centre in person or over the phone, so we are looking for someone with exceptional customer service skills, who is warm and welcoming with good listening skills.

If you are interested in the role but aren’t sure you meet all of the person specifications, we would still like to hear from you and are especially keen to hear from people who have transferable skills which will complement this role.

The closing date for applications is the 13th of July. Interviews will be held in person on the 23rd of July in our centre in Mitcham.

The role of Health and Safety Advisor will be to review, monitor and advise on Health and Safety (H&S) processes, policies, risk assessments and safe working practices across the charity.

The successful candidate will report to the charity’s Risk Manager, but be expected to work closely with other teams, in particular the Estates and Facilities, and Operations teams.

A recognised Health and Safety Qualification (e.g. NEBOSH General Certificate, or equivalent) is essential for this role.

Overall objectives:

• To be the subject matter expert for staff, volunteers, visitors and contractors dealing with health and safety issues across all three sites.
• Write high quality practical guidance and policies for H&S at Battersea.
• Embed H&S policies and processes across Battersea.
• Help train and educate managers and team leaders in their H&S responsibilities.
• Develop and sign-off H&S risk assessments where appropriate.
• Work closely with the H&S Officer in the Estates and Facilities Team.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 13th July 2025
Interview date(s): W/c 21st and 28th July 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Join The London Library – Marketing Executive (Freelance Casual)

• Duration: 12-months (July 2025 – June 2026)

· Hours:  Anticipated 2 days/week in 2025/26 and 1 day/week in 2026/27.                                                                                               Working patterns to be mutually agreed upon appointment 

• Status: PAYE or Contract
• Salary band:  £120/per day worked
• Location: St James’s Square, London SW1 or Remote
• Reports to: Head of Marketing and Communications
• Closing date:  Sunday 13 July 2025 @ midnight

· Interviews: w/c 14 July 2025

About The London Library

The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration and ideas for over 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, Bram Stoker, Virginia Woolf, EM Forster, Daphne du Maurier, TS Eliot, Muriel Spark, Angela Carter, AS Byatt, and Ian Fleming. 13 winners of the Nobel Prize for Literature have been members. Current writers in membership include Sir Kazuo Ishiguro, Sir Tom Stoppard, Raymond Antrobus, Sir Simon Schama, Jessie Burton and Sarah Waters. Nearly all of its collection of around one million books can be borrowed with around 5,000 new books being added each year. It also offers a vast eLibrary and invaluable postal loans service. The Library is a membership library and charity, and is championed by its President, Helena Bonham Carter CBE.

About the role

We have an exciting, fixed term opportunity for a Marketing Executive (Freelance or Casual) to provide backfill support to the Marketing and Communications team during delivery of another project, which will contribute to membership growth and revenue for the Library. In this pivotal role you will:

· support the Library’s marketing and communications team

· increase awareness of the Library and grow membership

· implement the Library’s digital communications strategy, creating content and growing and engaging audiences

About you  

You are an experienced and self-motivated professional with: 

· Social media management experience, including growing and engaging audiences, and preferably from an arts/cultural or charity organisation

· Knowledge and experience of digital communications and content creation across a variety of channels including copy, visuals, and video, and analysing its performance

· Experience of digital marketing techniques and software including email software, CRM, and Google Analytics

· Experience of growing membership, visitors, or income

· High-level interpersonal and communication skills, with the ability to engage effectively with a variety of people

· Highly organised with a creative flair, and attention to detail

Personal attributes include:

• Being pleasant, approachable, and helpful, even under pressure.
• A flexible attitude and adaptable to change

· Self-motivated and dedicated, with a willingness to collaborate as needed.

Why Join Us?

We are a friendly, hardworking team and a welcoming workplace that supports flexible working. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.

If you are excited by the opportunity to use your communication skills to tell the world about The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.

Please note:

We can only consider candidates with the right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

Are you an inspiring leader with strong governance and financial skills, ready to influence at a national level the Neurodiversity agenda?

The ADHD Foundation Neurodiversity Charity is seeking a strategic, emotionally intelligent CEO to lead us into our next phase of growth. Following a period of change, we're looking for someone who can stabilise and strengthen our team, champion neurodiversity, and ensure our long-term sustainability.

You’ll bring proven experience of senior leadership—ideally in the charity or public sector—a solid understanding of governance, financial oversight, and a passion for transforming lives. This is a unique opportunity to shape national discourse on ADHD and neurodiversity, influence policy, and lead innovative programmes with measurable impact.

Join us to lead one of the UK’s most dynamic and influential neurodiversity charities.

KEY DETAILS

DISCLAIMER: THERE IS AN OCCUPATIONAL REQUIREMENT FOR THIS POST HOLDER TO BE A CHRISTIAN. See section below for more information. 

Refer to document attached (visible once you click 'Apply'). 

Job title: Operations Manager 

Hours: 37.5 hours per week (Flexible schedule across at least 4 days, core hours from 9:00 am to 6:00 pm) with occasional need to work out of hours.

Salary: £32,400 to £36,000 depending on experience

Contract: 12 months with potential/possibility of extension

Reports to: Church Leadership Team (Ministers and Trustees)

Location: Westbourne Grove Church, London W11 (Please note that the nature of the role means that hybrid working is not an option)

Closing date and how to apply:

8.30am on Friday 18th July 2025.

FOR TERMS AND CONDITIONS, HOW TO APPLY AND COVER LETTER INFO, SEE DOCUMENT ATTACHED. 

Other essential information: You must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. The Trustees are willing to consider sponsoring a visa for this role.

ABOUT THE CHURCH

We welcome everyone to join with us in discovering Jesus and sharing God’s love, especially by caring for those in need.

Located in a multicultural and socioeconomically diverse neighbourhood, the church actively promotes inclusion, stands against racism and discrimination, and is an equal opportunity employer. 

OUR ETHOS – GUIDING VALUES AND IDEALS

We believe that God is loving, good and just, and chooses to reveal himself to us! He made humans in his image, so we’re designed to live in relationship with him and with each other in community. The world is currently not as God wants, and his plan is to renew the whole of creation. He invites and calls us to the privilege of working with him on this mission.

With this in mind, we want to reflect God’s love and character in our values and actions.

OUR VALUES

• We value growing in relationship with God in a wide variety of ways - welcoming questions and doubts as vital parts of learning and growing. We long for people to know Jesus and follow Him.
• We build relationships on love, compassion, and mutual respect.
• We treat everyone with kindness and dignity, caring especially for those in need, and seeking justice and reconciliation.
• We seek to reflect God’s generosity, integrity and honesty in business.
• We share our beautiful building with the local community and offer a place of belonging, hope, and participation.
• We believe leadership is servant-hearted, and all are encouraged to take part.
• We seek to express encouragement, forgiveness, and lasting hope.

OUR WORK AND MISSION

Our church activities flow out of our community's passions and interests, aiming to embody God's character in all we do.

OPERATIONS MANAGER - ROLE RESPONSIBILITIES

The Operations Manager is a key support for the church’s leadership and heads the staff team providing management over key operational and missional areas of the church’s activities.

This leadership role supports the ethos and ministries of the church and its mission to be a church for the community - discovering Jesus, sharing God’s love, and caring for those in need.

A vital aim for our church’s work in the local community is that our staff relationships, our Venue ministry, our Christian hospitality and how we use and share our building should all reflect God’s character - showing compassion, generosity, and kindness.

The role has a lot of different components, so we’re looking for someone who sees all aspects of this job as an expression of the church’s mission to proclaim the Good News and will facilitate and serve the congregation, the staff and the volunteer teams as they creatively explore ways to express our Christian ethos through the life and ministries of the church. This therefore requires that they are someone who has a mature Christian faith.

They will need to be a “servant“ leader who is mentally agile, energetic, able to schedule and prioritise, a good delegator, a team player, a quick learner and capable of taking initiatives, with a healthy understanding of self-care - we’re not looking for a “hero”, but someone who can work sustainability.

Leadership:

• Work closely with the church leadership team to support the trustees, staff and congregation in the development of church vision, ethos, mission and ministries.
• Create a positive, Christian work environment, and cultivate supportive team working relationships and working practices that align with the church’s mission.
• Lead the staff team, providing effective leadership, management, administration, recruitment, and staff development. Facilitate the team as they represent the church’s values in the day-to-day open house ministries of the church.
• The Operations Manager must be able to represent the church and the church’s Christian ethos in the absence of the Minister.

Building Management:

• Support and develop initiatives that enable every aspect of the building's use, welcome and presentation to be missional.
• Provide effective management, administration, organisation, maintenance, and development of the WGC church buildings and equipment.
• Coordinate with the Estate Manager to develop long-term maintenance plans for the common parts areas of the building.
• Provide the Trustees with regular building management reports.

Compliance and Legal Administration:

Provide effective management, administration, organisation, and compliance with UK laws, for:

• The maintenance of a safe and healthy working environment.
• Safeguarding, equality and inclusion.
• HR matters including safe recruitment, induction, training and employee development.
• GDPR
• Matters relating to Westbourne Grove CIO charity’s Trust Deeds, Constitution and Church Rules, and leasehold responsibilities.
• Requirements as a registered charity (CIO) including timely submission of reports to the Charity Commission.
• Develop and implement policies, risk assessments and safe working procedures and keep them regularly updated and reviewed. Ensure policies and safe working practices are adhered to.
• Provide adequate information, training and supervision to ensure employees and volunteers are competent to do their work.
• Lead in communications with the freeholder, the management company, the estate manager, and church tenants. Oversee any necessary legal input for decision-making and work closely with the WGC Trustees, and external organisations on decisions relating to the common parts of the building.
• Keep administrative records. Provide reports for the Trustees.

Administrative Services and Support:

• Provide administrative support for the Ministers. Develop and maintain administrative, organisational, communications systems and record keeping procedures for the church’s general administration. Maintain membership and constitutional records.
• Administrate the church's IT infrastructure, broadband, phone systems, and utilities accounts and ensure they meet the operational needs of the building and its ministries.
• Assist the Venue Manager to develop and maintain suitable and effective systems, strategy, pricing, communications, contract management, staffing and customer relations.
• Develop the church’s visibility and profile in the community using the church’s website, social media, ArtSpace, and missional displays and exhibitions, ensuring these align with the church’s ethos and mission.

Financial Oversight:

• Oversee provision of financial management information to Leadership team and Trustees, including budgeting, salaries, financial reports, end-of-year statements. Support them in developing financial strategies and policies.
• Oversee the accurate functioning of church financial systems, controls and procedures. Monitor and administrate reserves and investments.
• Ensure WGC's financial practices comply with UK charity regulations. Assist with the filing of the accounts and annual report to the Charity Commission.

Provide financial oversight, management, and support for:

• Venue ministry finances, pricing and strategy
• Finance Administration - ensure all financial records, payroll, pension administration, invoices, and reports are accurate and timely. Authorise payments.
• Manage the buildings budget including liaising with the Estate Manager regarding common parts expenditure.
• Financial interactions with lease and licence holders including new leases, rent reviews, break clauses and lease renewals, insurance contributions.

PERSON SPECIFICATION

Essential Personal Skills and Characteristics:

• A practising Evangelical Christian - Pastoral skills: able to mentor, and support in prayer.
• Leadership and team building: Ability to lead with a servant heart, to encourage, enable and enthuse team members. Emotionally intelligent and resilient. Skilled at delegating. Has the wisdom and confidence needed to handle conflict. Reliable and consistent, creating a stable and secure environment.
• Problem solving: Strong management and administration skills. Strong organisational, strategic, analytical, and problem-solving abilities. Able to think clearly, creatively and collaboratively.
• Attention to detail
• Time-management
• Sound judgement and decision making across many fields of work. Awareness of when wider consultation or authorisation is required.
• Excellent communication skills and interpersonal skills with a wide range of people.
• Flexible and Confident: Works well under stress, supports others when working under pressure. Good at multitasking and responding to the unexpected. Comfortable to work alone and as part of a team. Can-do attitude and open to input from others. Keen to develop existing skills and learn new ones.
• People skills: builds relationships with colleagues. Develops a culture that demonstrates the Biblical “one-another’s” and celebrates life together. Earns trust, able to maintain confidentiality. Speaks truthfully and kindly, takes responsibility, and apologises for their mistakes. Gives and receives constructive feedback lovingly, honestly and humbly. Invests in the development of others. Sensitive to cultural differences and behaves respectfully and appropriately in a multicultural team.
• Committed to excellence to serve Jesus, WGC and those we reach out to. Seeing projects through to completion.
• Self-motivated: pro-active in developing new initiatives and inspiring others. A desire for personal development and willingness to learn and grow.

PREFERRED WORK EXPERIENCE

Candidates should be able to demonstrate either experience in the following areas of responsibility and/or the skills needed to carry out these responsibilities.

Preferred leadership experience – preferably in a church or other Christian organisation:

• The ability to contribute to the management decision making process.
• Understanding of the church and charitable sector.
• Leading and managing projects of a diverse and complex nature in a team-oriented workplace and of delivering operational excellence in challenging environments.
• Leading and creating effective teams and of working co-operatively and collaboratively with others. Experience in delegating effectively.

Other preferred areas of experience, skill and understanding:

• Operations and building management.
• Administrative and operational support,
• Human Resources, including employment laws, practices, and administration.
• Charity compliance, legal compliance with leases, tenancy agreements and customer contracts.
• General church administration, organisation and communications.
• UK Health and Safety regulations and compliance including writing and implementing policies, risk assessments and procedures.
• Safeguarding administration and understanding of training requirements at a team leadership level.
• Oversight of finances and managing budgets. Understanding of financial management systems - able to interpret and define financial reports.
• Venue management.
• Technical experience required for effective team working, including email, online meeting forums, and shared calendars and drives. Proficient in the use of Office 365 suite including Word and Excel.
• Experience in the use of websites and social media platforms such as Instagram and Facebook to promote public awareness. Experience in the use of Square Space, Canva, Photoshop, Illustrator, to produce website and social media content, and for graphic design of posters, church displays and exhibition materials.
• Education: Bachelor’s degree or equivalent experience in the work environment.
• Holds a UK driving licence.

This job description outlines the key areas of responsibility for the Operations Manager role but is not exhaustive. It may evolve based on the church's changing needs and the skills and interests of the appointed candidate. Regular reviews will take place to ensure the role remains aligned with the church’s vision and mission.

EQUALITY, DIVERSITY AND INCLUSION

Westbourne Grove Church is a Christian Charity committed to equal opportunities
and is an ‘equal opportunities’ employer within the parameters of its ethos and values. We make employment decisions by matching the church’s needs with the skills and experience of candidates.

We want all staff members, despite their differences, to know that they are welcomed, respected and included at WGC, able to do their jobs free of discrimination.

As a Christian community we operate according to the principles of our faith and therefore reserve the right to recruit Christians with an understanding of Christian values and support for the church ethos where there is an Occupational Requirement to do so.

Occupational Requirement:
In accordance with schedule 9 of the 2010 Equality Act, the church considers that there is currently an occupational requirement for the holder of Operations Manager role to be:

A mature practising Evangelical Christian: with a personal faith in Jesus Christ, of godly character, committed to personal growth, a worshipper with a passion for God’s Kingdom; a person of prayer, with good knowledge of and respect for the Bible as God’s inspired word; able to apply biblical principles to working life and showing evidence of calling to the role.

They need to:

Be an active member of Westbourne Grove Church.

Understand, be in agreement with, and be happy to promote the ethos, vision and practices of Westbourne Grove Church.

Be willing to accept and abide by the WGC Ethos Statement and Statements of Faith and to work in accordance with the WGC Constitution and Rules.

This Occupational Requirement is in place to:
Provide pastoral and prayer support, missional direction and Christian leadership to the staff team.

Protect our strong Christian ethos and values and to ensure that these are demonstrated in the work and practices of the staff team.

Ensure: that the requirements of the Church Constitution and Rules are followed in all the church practices; that our charitable objective of advancing the Christian faith is understood and carried out by the staff team.

Ensure that the church building is used to its full missional potential so that the local community and visitors encounter something of the life and presence of God.

If you require reasonable adjustments in order to carry out the role or attend an interview at WGC due to a disability, caring responsibilities, or any other reason, please let us know when you apply. Thank you.

TERMS AND CONDITIONS AND HOW TO APPLY

The role is full time (37.5 hours / week - flexible schedule across at least 4 days, core hours from 9:00 am to 6:00 pm) with occasional need to work out of hours.
Please note that the nature of the role means that hybrid working is not an option.

Salary £32,400 to £36,000 depending on the competencies and experience of the successful candidate. The package also includes 28 days’ leave + Bank Holidays, and a workplace pension (with 4% employer contribution) following the successful completion of probation.

In line with our safer recruitment policy, the successful candidate will have to undertake a DBS check and all those invited to interview will be required to complete a declaration of suitability and provide references. References will be taken up prior to appointment.

Please note that you must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. The Trustees are willing to consider sponsoring a visa for this role.

Please send your CV and a cover letter of no more than 2 pages please - to Charlotte Thackery, Operations Manager (email found on doc attached) by 8,30am on Friday 18th July 2025.

Your cover letter should include:

1. Why you would like to work at WGC generally and this role specifically;

2. Why you think your skills and experience make you a good candidate for this role;

3. Describe how your Christian faith informs your life and actions

4. When you could start the job if you were to be offered it.

Shortlisted candidates will be asked to record a 1-minute video of themselves addressing a particular prompt. The highest performing candidates will be called for an interview with members of the WGC team.

Whilst we appreciate the time and effort that has gone into your application we can only correspond with short-listed candidates. If you have not heard from us by 04 August 2025 then your application was unsuccessful. We are looking forward to hearing from you.

Thank you.

We are looking for a highly skilled and visionary senior leader, with a proven track-record of financial and business management and the creation of robust and innovative financial and operational strategies. The Senior Finance Lead will be a member of the senior leadership team, entrusted with strategic responsibility and supervising day to day management of the financial and commercial operations across the business including the shop, café, nursery, admissions and educational courses. The Senior Finance Lead will conduct rigorous analysis of financial data, trends and performance metrics to derive insights and offer recommendations for informed decision making.

In return Great Dixter offer a market rate salary and benefits package, together with flexible working practices where available. To apply, please send a full cv with a covering letter outlining your suitability for the post.

Early applications are encouraged; interviews may be staged and we may choose to appoint at any time during the application process.

A truly rewarding role…supporting local people facing food insecurity

Job Title: Culinary Chef and Trainer

Location: Birmingham

Hours: Full-time, 40 hours per week

Contract: Permanent

Salary: £34540 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.

The Role

We’re looking for a Culinary Chef Trainer for our brand-new purpose built Commercial and Training Kitchen in The Coronation Food Project Hub, Birmingham, helping combat food insecurity by providing affordable, nutritious surplus food in a dignified and supportive environment for underserved communities. In addition to catering skills, you will need to demonstrate a passion for reducing food waste through innovation and creativity. 

Working closely with FareShare Midlands Head of Operations you will develop and mobilise the kitchen and catering service(s) for The Coronation Food Project, enabling significant increase in FSM’s reach, support and impact in tackling food insecurity. You will play a lead part in managing our flagship Kitchen, producing high quality meals from surplus food as well as catering for large corporate events. We are keen to grow a Catering skills programme in line with our Employability strategy and you will need to play a key role in informing and shaping the training programmes.  Like most charity roles, this is as much a “hands on” as well as management role.

Key Responsibilities
Food Preparation and Cooking

• Plan, prepare and cook high quality, innovative meals in a timely manner for staff, volunteers, visitors and the public as well as larger catering events, ensuring variety, nutritional balance, and high standards of taste and presentation.
• Ensure all food is made according to the recipe and portion control standards
• Adapt menus based on seasonality and availability of surplus food
• Address any feedback or special dietary requirements to ensure a high level of satisfaction, improving offerings

Menu Planning and Development

• Develop and create new recipes in collaboration with the staff, volunteers and local organisations
• Innovate dishes that align with the organisations concept and demand
• Monitor food trends and implement them in the menu, while maintaining FareShare’s brand and ethos
• Create and deliver menus for corporate events

Training

• Develop and coordinate the delivery of catering skills and cookery courses to individuals of all ages and abilities within The Coronation Food Project Hub Kitchen, ensuring equipment, resources and ingredients are appropriate to each class
• Supervise members of staff & volunteers supporting the delivery of cookery classes
• Participate in staff reviews, appraisal and personal development scheme
• Undertake further training as required

Kitchen Management

• Oversee kitchen team, including training, scheduling, and managing their daily tasks.
• Ensure proper stock control, including the procurement of ingredients, maintaining inventory, and minimising food waste. 
• Manage food costs, portion control, and kitchen meeting budgetary requirements.
• Work to guidelines from key stakeholders such funders, Public Health etc. keeping up to date with changes in food policy, strategy and dietary advice. 

Health, Safety, and Compliance

• Implement, manage and monitor all food safety standards, policies and protocols including sanitation, food safety, storage and food handling and distribution.
• Oversee the cleanliness, organisation, and hygiene standards of the kitchen, ensuring compliance with HACCP, COSHH and food safety regulations, ensuring effective and timely liaison with Environmental Health Officers.
• Compliance with the Health and Safety at Work Act, with specific responsibility for the health safety and welfare of all personnel within their control.  
• Reports all accidents and/or incidents and near misses in accordance with the organisations’ procedures.

People Management

•  Working closely with the Head of Operations and Food, provide effective leadership, management and supervision to kitchen staff, volunteers, setting clear priorities and targets.
• Ensuring that staff and volunteers understand their role responsibilities in line with FSM overall mission and have the resources, capacity and capability to effectively undertake their duties.
• Ensure and support adequate training and development of staff and volunteers within the team.
• Participate positively in FSM people management processes ensuring organisation and team development, undertaking all aspects of line management responsibility including supervision, development and appraisals for teams.
• Ensure the service is delivered by teams in accordance with FareShare Midlands Equality, Diversity and Inclusion and Staff Wellbeing Policies and maintain the values and culture of the FSM.
• Recruit, support and manage volunteers and staff teams.

Person Specification

Essential Experience, Skills & Competencies

• Minimum of 3 -5 years in a Chef/Kitchen Manager/ CDP or similar role.
• Expertise in various cooking techniques and styles.
• Ability to engage with a diverse range of people including corporate guests with strong customer service skills.
• Strong leadership, time management, and organisational skills.
• Ability to work under pressure and handle multiple tasks.
• Knowledge of kitchen safety, food hygiene, and sanitation regulations.
• Intermediate food hygiene level 3.
• First Aid Certificate.
• Able to travel and work weekends.

Desirable Criteria

• Experience of working in a charitable organisation
• Experience of working with volunteers in a charitable setting
• Experience of working with surplus food
• Culinary degree
• Mentoring/ Coaching experience

Competencies and behaviours

• Creativity and passion for food.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Team-oriented and a strong leader.
• An understanding of, and sympathy with FareShare’s mission.
• Flexibility of approach and ability to work in a team and across other internal teams.

 How to Apply

 To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
• Your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

“Right to Work” in the UK status is required.

Closing date: Monday 14th July 2025, 9 am
Interviews: As soon as possible and during week commencing 14th July 20

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £38,000- £40,000 per annum (based on experience)

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
• Maintain the Visitor Management System and ensure it is used appropriately and consistently

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility (Fire Safety designated person)

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Previous experience in Lease management
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,
• or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Safeguarding training (can be trained on the job).

Please submit your CV and cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera. We could not maintain our reputation, the range of our work or our digital presence without the support of our philanthropists, funders, members, business partners and sponsors.

The Development and Advocacy Department (D&A) plays a vital role in this, by securing the Arts Council England grant (currently over £22m) plus raising over £41m revenue annually plus additional for capital, advocating to government and other influencers for our value and role in the community and sector, and in ensuring we deliver on our charitable mission, retain the best artists and crafts people, maintain our beautiful grade I listed building and continue to produce world class performances.

Working within an experienced, successful and highly committed department, this role will create, deliver and implement the strategy for the Membership Programmes (Friends and Patrons) at the Royal Ballet and Opera (RBO), to meet agreed annual income targets (currently £10m in membership fees and events). Working closely with colleagues across departments, you will look at recruitment and retention, campaigns, events, review of products and services and ensure our sector leading offering is effectively delivered.

Our ideal candidate will be a natural leader, who will adeptly manage a large team to meet objectives and work to high performance standards. They will have the ability to operate effectively at all levels and across functions, building strong relationships and driving a culture of collaboration and knowledge sharing.

They will be able to demonstrate:

• Extensive experience of running and growing philanthropic income from large scale membership programmes in performing arts/ museum/ wider charity sector, with up-to-date knowledge of tax and other technical issues
• Highly developed written and verbal communication skills, with ability to inspire and influence a wide range of stakeholders
• The ability to drive and deliver a successful season plan for key moments when tickets go on sale and audience engagement
• Excellent programme and project management skills, with a track record of achieving demanding goals to tight deadlines
• The ability to refine and deliver a programme of benefits and events for members, working with multi-disciplinary teams for delivery
• Significant experience in setting objectives, establishing systems and allocating workload and resources effectively for direct reports and their teams

Closing date for applications: 8am, Monday 14th July 2025
1st stage interviews will be held 21st - 23rd July
2nd stage interviews will be held 29th July onwards

Applicants must have work authorisation for the UK. No agencies.

Administrator 

Are you an experienced and competent administrator who could bring your skills and expertise to support a growing, inclusive, evangelistic and justice-seeking Church? Is doing a job that makes a difference important to you?

An exciting new opportunity has arisen to join the Mission team within the Connexional Team, providing comprehensive and high-level administrative support, primarily to the Evangelism and Growth and Justice-Seeking teams.

About the Role

You will play a key role in ensuring the smooth running of two dynamic teams, supporting their work in helping the Church live out its calling in evangelism, growth, and justice. This is a varied and rewarding role that requires initiative, attention to details, and a passion for supporting meaningful work.

About You

The ideal candidate will be:

• Enthusiastic and hardworking, with a proven ability to manage a varied workload
• Self-motivated, with excellent interpersonal and communication skills
• A strong team player, who is flexible, adaptable, and highly organised
• Skilled in multitasking and time management skills.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

Join us in making a meaningful difference. Complete an application form today!

If you require reasonable adjustments to made at any stage of the recruitment process, please contact the HR team. 

Closing date for completed application forms: 13 July 2025

Interviews will be held in London on: 24 July 2025 in Person.

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The British Academy - the UK’s national body for the humanities and social sciences - is seeking two full-time Events Producers to join our Communications Department, providing key support in the planning and delivery of the year-round public, academic and public engagement events programmes.

The role

The Events Producer provides a key role in supporting the planning and delivery of the British Academy’s year-round events programmes, which take place in London, across the UK and online. This includes public events (themed seasons, lates, performances, book prize events and festival sponsorships), academic events (lectures, conferences, academic prizes & medals), and public engagement (Summer Showcase, SHAPE Involve and Engage).

The role holder will work closely with other members of the Events Team and the wider Communications Department. You will work directly with the Head of Events and three Events Managers to deliver events at our historic home in London, at partner venues across the UK, and online.

You will be someone who thrives on delivering engaging live events aimed at a variety of audiences – from first-time visitors to our Summer Showcase, to a student attending a Late; an early career researcher watching a lecture, to a leading academic attending a keynote speech at a conference.

You will be someone who is passionate about creating dynamic events which share the latest research and is keen to develop new ways to connect with our target audiences.

You will be joining the Academy at an exciting time in our history as we have recently opened three new event spaces in our building, offering a new programme of activity to our audiences.

We are recruiting two full-time roles. One is a permanent contract, the other is a 12-month fixed-term contract. One role will work primarily on academic events programmes, whilst the other will work primarily on public engagement programmes.

About the Academy

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy.

The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team. We have increased staffing in the last 12 months and expect to continue to grow this year.

Working at the Academy

Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow. Find out more about the British Academy, including our Equality, Diversity, and Inclusion Statement.

Terms and conditions

The British Academy is based at 10-11, Carlton House Terrace, St James Park, London, SW1 – a Grade I listed building. We offer a competitive benefits package including a 35-hour working week, 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.

How to apply

We use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using CVs, candidates are asked to answer questions that test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the hiring panel.

We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

To apply, and to see the full job description and our workplace values, please follow the link to apply now on the Applied recruitment platform.

Closing date: Midday on Monday 14 July 2025.

This role may close early due to high application volume; interested candidates will be given 24 hours’ notice.

Interviews: Scheduled for 29-30 July 2025 (may be subject to change).

Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Data Operations Managers sit within Product and Systems Management team.

Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.

This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.

This role is responsible for:

• Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
• Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
• Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
• Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
• Maintenance of legacy systems and processes where necessary

For this role we’re looking for:

• SQL (SSIS, SSRS) knowledge
• Knowledge of Dynamics CRM 365 and associated technology
• Working knowledge of KingswaySoft
• Knowledge of deduplication techniques
• Proven data management skills and experience

Closing date for applications: 9:00am on Monday 14 July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.