Housing Advice Jobs in Southwark, Greater London

Do you have demonstrable experience of giving money and budgeting advice or support in a student facing environment or financial services setting? Do you have an understanding of issues facing students in Higher Education?

We are recruiting for a specialist Money & Budgeting Advisor into our Advice Service to provide money, budgeting and debt advice to our members, oversee the application processes for our expanded hardship funds and to run our new financial literacy programme. This role will work alongside another Money & Budgeting Advisor and with our wider Advice & Wellbeing team, supporting each other to achieve positive outcomes for our students. The post holder will provide accurate finance, debt and budgeting advice and information to students using the Advice Service including casework, support and advocacy.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support flexible working, with hybrid working for all staff.

Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

This role is a fixed term maternity cover role for 9 months (with possible extension).

Job title: Philanthropy Manager

Location: Westminster, London

Hours: 35 hours (full time)

Salary: £38,000 plus benefits

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Philanthropy Manager to maximise income secured from Major Gifts and to work with the Director of Fundraising on the strategic development of Philanthropic Giving at the Centre. This is an exciting role in our Fundraising Team that will manage existing philanthropic donor relationships, working closely with the Director of Fundraising and Chief Executive. You will also develop a Philanthropic fundraising campaign to uplift income for the Centre’s 40th Anniversary through 2026, working with the Director of Fundraising.

To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Are you looking for the first step in a career where you can support vulnerable people to rebuild their lives? 

This exciting pilot is a new approach to preventing rough sleeping, through the provision of accommodation with onsite specialist move-on support to those who are at immediate risk of sleeping rough. The service will provide a route and support for single homeless clients who are presenting to the Local Authority Housing Options or day centres and at imminent risk of rough sleeping, but not yet rough sleeping.

Where their homelessness cannot be prevented by the council and they are at imminent risk of sleeping rough, a referral can be made into the Rough Sleeping Prevention service.

The service will be based across three London locations in Islington, Lambeth and Kensington and Chelsea and staff will be based expected to work across all three sites

• Work on 7 day rolling rota inclusing early, mid and late shifts 
•  (K&C): medium – high support accommodation.
•  (Lambeth): medium support accommodation.
•  (Islington): Assessment hub space for up to 15 clients. Site will operate 24/7.

Each site will have staff delivering casework and support, providing each person with a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure move on.

In this role you will jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients.

About you 

This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers.

• Some experience of dealing directly with the public and/or clients or customers in a busy service environment. 

• Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people. 

• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills. 

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know! 

How to apply 

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. 

You will be able to confirm your preferred location during the recruitment process. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibly is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.

Closing date: 10am on 14 May 2024

Interview and assessments on: 28-31 May 2024

Job Purpose: To develop and manage, to a high standard, Age UK Bromley & Greenwich’s Information and Advice Service. To be responsible for the effective delivery of the I&A Service which will be delivered through a range of channels, including face to face, telephone, email, digital, and other means, across the Bromley and Greenwich boroughs.

Key Responsibilities:

Line management and supervision

• Provide line management and supervision to advisers and support staff.
• Supervising team advice sessions and casework
• Manage the practicalities of the advice session and ensure adequate staffing and resources.
• Undertake monthly supervision with individual team members and annual appraisal.
• Ensure referrals are actioned and clients are supported in a timely manner.
• Develop team competence in key advice areas. (Benefits, Housing,  Social care)
• Provide technical support to advisers and identify areas of further development for individuals and the team.

Support learning and development

• Support the team to embrace continuous learning and development and provide timely feedback on cases reviewed.
• Make recommendations for staff training and development areas of need.

Staff recruitment and development

• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and everyone can do their best.
• Participate in recruitment and selection activities as delegated.
• Undertake new  staff induction.
• Ensure the team receive appropriate support, supervision and appraisal and have opportunities for continuous learning and development.

Quality assurance and reporting

• Undertake Independent File Reviews ( IFR) and monitor the quality  to meet quality standards and service level agreements
• Maintain and develop  QAS/ AQS standards incl. renewal process.
• Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
• Keep technical knowledge up to date and provide technical support to advisers.
• Maintain a case load as demonstration of ongoing personal development and learning.
• Undertake advice work as required e.g. during staff absences.
• Provide statistical reports on outputs and outcomes as required by funders and management
• Review and implement outcome measures for the work of the I&A team, including an annual survey of clients.

Partnership working and development

• To manage networking/ liaison with other local key stakeholders and organisations and feed into wider local engagement and community development work.
• Develop effective partner relationships with referral agencies across  both boroughs, and to refer/ signpost cases to external agencies as appropriate.
• Represent the organisation at outreach and community events as required, continuing to raise the organisational profile and develop wider awareness of our services.
• Work with colleagues to develop marketing materials, give talks and presentations, identify outreach opportunities .
• Identify opportunities to develop and grow the wider information and advice service

Could you be our new Duty Scheme Legal Advisor? You will play a pivotal role in supporting ASAP’s duty scheme at the First Tier Tribunal (Asylum Support) which offers vital, free legal representation for people seeking asylum who need access to justice after being wrongly refused Home Office housing or financial support. 

The Asylum Support Appeals Project (ASAP) is a small national charity which was set up in 2003 to reduce the destitution of people seeking asylum by protecting their legal rights to food and shelter. ASAP delivers three strands of work:

• We offer free, high-quality legal representation at the Asylum Support Tribunal (AST) to people appealing against Home Office decisions to refuse or discontinue their support

• We provide asylum support advice and training to hundreds of frontline organisations, advice agencies and legal practitioners working with people seeking asylum each year. We operate an advice line and online forum (Asylum Support Advice Network -ASAN) for over 1000 members

• We use our strong evidence base to improve policies and procedures on asylum support through closely linked policy work and strategic litigation

Alongside this, we run a women’s project, to ensure we offer a gender sensitive service to destitute women seeking asylum, to train women’s organisations in asylum support law, and to progress policy work for women seeking asylum, currently focused on access to support for those experiencing domestic abuse

We are looking for someone who is committed to access to justice for people refused housing and financial support from the Home Office. You will assist with the day to day running of the duty scheme, ensuring it offers a quality service to appellants and referrers. You will support our volunteer advocates (volunteer solicitors and barristers) to provide high quality legal representation and advice. You will be legally-minded with a strong interest in asylum support and have the ability, after induction and with ongoing supervision from our Head of Legal, to provide advice and legal representation to appellants at the asylum support Tribunal (AST) and answer calls on our advice line. You will feed in to our wider work on asylum support policy and strategic litigation, working collaboratively with colleagues in the policy team to ensure they are kept up to date with issues arising out of appeals.

This is a new, full-time position. Our offices are in East London, near the AST. Under our hybrid working policy, full-time staff work from our offices for a minimum of 2 days per week.

Job Title: Assistant Director Activism & Advocacy

Location: Flexible - Home-based, Shelter Office-based, or combination with regular travel to London and other locations

Contract Type: Permanent Full Time

Salary: £78,414 per annum

Hours: 37.5 per week (pro-rata if part-time)

Leave: 30 days holiday per annum + Exceptional Benefits

Closing Date: 27th May 2024 at 23.30pm

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home.

We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

This role is part of the Communications, Policy, and Campaigns (CPC) team, which drives Shelter's ground-breaking campaigning efforts.

The CPC team leads initiatives advocating for social housing, renters' rights, and ending the housing emergency.

As our Assistant Director Activism & Advocacy, you'll work alongside other Assistant Directors, contributing to a collaborative, non-hierarchical decision-making environment.

About the Role

As Assistant Director Activism & Advocacy, you will provide strategic direction to the heads of Digital campaigning, Community Organising, Policy, Research, and Public Affairs teams.

You'll support the development of high-profile campaigns and drive continual improvement to achieve Shelter's strategic goals.

This role involves building strong relationships across Shelter, promoting collaboration, and acting as a spokesperson when required.

You'll need excellent political instincts, campaign experience, and the ability to oversee the production of high-quality policy and research.

About You

We're seeking candidates with experience in matrix management environments, senior leadership skills in project/change management, and a track record of impactful campaigning, policy, research, or public affairs activities.

You should demonstrate the Shelter Behaviours, including collaboration, prioritising diversity, enabling decision-making, creating change, openness to risk, and learning from experiences.

How to apply

You are required to submit a CV and a supporting statement. The supporting statement should include why you’re interested in the role and address the following 3 questions. The supporting statement should be no more than two A4 pages.

1. Can you provide examples of your experience leading and implementing high-profile campaign strategies that have resulted in significant political impact, particularly in influencing complex policy decisions at the highest levels?

2. Please provide an example of how you have successfully worked across different teams/departments and delivered on cross-organisational objectives?

3. Considering Shelter's commitment to being an anti-racist organisation, can you outline how you would integrate anti-racism and equity principles into your leadership approach within the context of driving strategic change and delivering impactful activism and advocacy initiatives?

Please note any applications submitted without a supporting statement will not be considered.
 

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

An exciting opportunity has arisen for an Advice Session Superviser or experienced Generalist Adviser with at least 2 years’ experience looking for a development opportunity to join our dynamic team.

The successful candidate will join our team of Supervisers and contribute to the support and development of our excellent staff and volunteers.

Together with our Senior Management Team and Quality Performance Manager, you will help to ensure that we continue to provide a high quality advice service within the London Borough of Bromley.

If you are a team player, committed to supporting others, and want a job that makes a difference in people’s lives this could be the job for you.

Closing date: Monday 6th May 2024 at Midnight

Interview date: Wednesday 8 th May 2024

Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.

Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.

As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.

Key duties

• Staff and volunteer management
• Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
• Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals

Service delivery

• Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
• Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
• Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
• Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
• Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed 
•  Update service level agreements with existing funders, and draft new agreements as needed
•  Interact with clients as needed in a friendly and professional manner

Administration and Finance

• Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
• Line manage work of receptionist/administrative support worker

Fundraising and Marketing

• Help identify new funding and other revenue-raising opportunities
• Support the work of the fundraising sub-committee in preparing funding applications
• Work with trustees and external vendors to ensure CAW website is kept up-to-date
• Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
• Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
• Prepare monthly reports for the trustees on service performance
• Maintain good lines of communication with trustees on all operational matters
• Attend trustee board meetings as needed

Person specification
Essential criteria

• Minimum of 3 years’ experience in a managerial role
• Excellent verbal and written communication skills
•  Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
• Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
• Strong attention to detail
• Experience preparing reports and compiling service statistics
• Ability to think strategically, to identify problems and devise effective solutions
• Ability to work on own initiative, within established practices and procedures

Desirable criteria

• Knowledge and experience of advice work
• Experience with fundraising
• Experience with financial management in the charitable sector
• Knowledge and experience of the local community and voluntary sector in Lewisham

Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as a Recovery Practitioner. This is a full-time permanent position, working Monday to Friday with additional monthly on-call duties. In return, you will receive a salary of £30,759 per annum, be enrolled into our staff health and wellbeing plan, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding. 

If you were working for us, here are some of the things you would have done last week:

1. Programme Delivery: You would have taken the lead in planning and delivering our in-house programme that is designed to help our men break free from destructive cycles of behaviour.
2. Keywork Support: Your compassionate, well-boundaried approach towards the men you keywork would have supported them in their journey through early recovery and back into society.
3. Families Liaison: You would have helped forge strong, lasting connections with residents and their families. 

What we are looking for

• Someone who is skilled in delivering a person-centred and trauma-informed approach to their work
• NVQ Level 3 in Health & Social Care or equivalent.
• Provable experience of working with men recovering from addiction.
• Experience in facilitating groups that focus on behavioural change, addiction and other recovery-related activities.
• Excellent communication skills and an understanding of Customer Relationship Management systems (such as Salesforce).

What you can expect from us

• A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement.
• 25 days annual leave, plus Bank Holidays.
• A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary.
• Staff Health Plan that includes insurance and wellbeing packages.

Why Nehemiah?

• Make a direct impact on the lives of those in need and bring positive change to the local community.
• Work with a passionate and talented team committed to our mission.
• Benefit from opportunities for skill development, leadership growth, and career advancement.
• Experience a culture that values innovation and always looks to refine our best practice.

To be considered please submit a CV and Supporting Statement/Expression of Interest

Interviews will be conducted on a rolling basis

This post will require an Enhanced DBS check to be processed for the successful applicant 

Property & Facilities Manager

Salary: £37,500pa (pro rata); Full time or part time (3 days)

We are seeking a Property & Facilities Manager who will be responsible for managing the day to day running of the properties of Richmond Team Ministry and their facilities. The properties include three churches, their associated church halls, vicarages, Parish Office and investment properties.

We are looking for someone with property and facilities management experience including managing small building projects and related finance and budgeting.  S/he needs to be able to work collaboratively as part of a small team and have the ability to take the initiative and develop the role while supporting the ethos of the Richmond Team Ministry.

The position is based in Richmond upon Thames. 

Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 24 days of annual leave per year ((plus Bank Holidays), we have a TOIL system to allow flexible working. There will need to be some face-to-face work, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light card.

We are looking for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. This role gives challenge and satisfaction and will suit someone that has:

• Experience of working with adults with learning disabilities and autistic adults in a community setting
• A good team member
• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
• A ‘Person Centred Planning’ ethos
• Excellent communication skills
• Good record keeping skills

The successful candidate will be required to complete an enhanced Disclosure and Barring Service check in line with Section 115 of The Police Act 1997.

At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.

Responsibilities and Person Specification: 

This role is an integral part of the day-to-day delivery of our Advice and Support Service, which has been re-shaped and is due to go live in the summer of 2024. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing.  

As a Generalist Adviser you will be responsible for supporting older people, their families and carers through our duty service with their welfare benefits and housing and other issues relating to financial hardship in later life.  

You should have a good level of knowledge of welfare benefits, social care and housing as well as experience of working within a high-volume advice service, ideally a telephone-based service. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.

What it’s like to work at Independent Age: 

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting our website.

Salary information:

Hybrid working in London: £32,682 per year, increasing to £33,600 after 6 months and £34,493 after 12 months Pro-rata if part-time

Homebased (with regular travel to London): £29,453 per year, increasing to £30,267 after 6 months and £31,054 after 12 months. Pro-rata if part-time. 

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A basic DBS Certificate will be required for this role.

Closing Date: 6th May

Interview Dates: 

First Round: 15th or 16th May, Second Round: 22nd May

We're looking for a kind, compassionate and resilient Support Worker to join our Assessment Centre service in Kensington and Chelsea.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

132 Assessment Centre is for single homeless men and women that have links within the borough. The accommodation provides 6 separate self-contained units with on suite bedrooms, and 1 bedroomed flat. The scheme is staffed 24 hours, with Night Support Workers and Concierge cover during the evenings.

The aim of the project is to assess the individual over a 12-week period with the aim of identifying their support and housing needs. In that period, we will provide a bed for the customer to assist staff to carry out a detailed assessment to ensure that the recommendation for move on into alternative housing is captured correctly to assist move on for the individual into more suitable accommodation which is correct reflective of their needs based on our assessment/recommendation.

The service operates a model of personalised approach in order to address a wide range of presenting complex needs, which could range from mild learning difficulties, substance use (alcohol and drugs), offending, mental health, dual diagnoses, etc. We work closely with outside agencies in order to ensure that the individual is linked into getting the correct support whilst they remain at the assessment centre.
A major part of the Assessment Support Workers role is putting in the foundation with our customers around basic living skills and preparing the individual to be ready to move into alternative supported accommodation.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Undertake initial and continuous assessment of needs including support needs and daily living skills. This would include potential risks and an assessment of the customers independent living skills as a whole.
The initial and co-produced assessment will incorporate models of co-production, observation, and person-centred planning. This is with a view that it is solution focused as to provide a framework for progression towards independent living.
Liaise with partner agencies regarding the assessment process seeking advice and guidance as to specialist input and clinical input as part of multi-disciplinary assessment process.
Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Empower customers to be part of the local community and active participants in the local community as part of a Recovery Capital model.
Liaise with partner agencies regarding making referrals where an unmet need has been identified via the multi-agency assessment.
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
Support customers to undertake all domestic tasks as past of the assessment of daily living skills, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
Develop and maintain links with all key agencies and service providers in the local community.
Empower customers to ensure they receive the service and benefits they are entitled to, including assessment and support of budgeting and debt management to garner their tenancy readiness.
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills.
Provide day-to-day instruction of domestic staff/Personal Support Assistants where appropriate.
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

Exudes a warm friendly presence and open behaviour.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Flexible.
Open to feedback and self development.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Ability to cope positively with challenging and diverse behaviour.
What you'll bring:

Essential:
NVQ Level 2 or equivalent or experience within charity/social care sector

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

The Royal Hospital Chelsea is the home of the Chelsea Pensioners (known as In-Pensioners). It has a rich history and provides supported accommodation as well as residential and nursing care for approx. 300 retired soldiers. An exciting opportunity has arisen at the Royal Hospital Chelsea where we are seeking an exceptional individual to join the Health & Wellbeing team in a new role as Tenancy & Contributions Officer.  

The Tenancy & Contributions Officer will lead on the delivery and continuing evolution of the tenancy agreement (known as the In-Pensioner Agreement). Part of the delivery of the agreement will be coordinating the process of setting and reviewing In-Pensioner’s personal financial contribution to the Royal Hospital. The role also requires the individual to support with benefit applications as required, as well as undertake other housing management related tasks on behalf of the organisation.

In addition, the role is also a core component of the recruitment process for new In-Pensioners being the point of first appeal should a candidate be unsuccessful in their application to join. The role is complex, but we have a vibrant multidisciplinary team that is there to help. This role will add tremendous additional value to how we develop and deliver our services.

Working closely with colleagues and partner organisations, the individual appointed will be required to have strong administrative and analytical skills as well as demonstrable customer care and communication skills that enable them to build effective working relationships with In-Pensioners, colleagues and other stakeholder alike.

The Royal Hospital is seeking an individual with previous experience in the housing sector, preferably having worked with older people who is looking for a new challenge and who wishes to become part of this iconic institution.

About Us

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Our selection process.

Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form
• Ask you to complete a medical form
• Carry out an Enhanced DBS application.