Introduction

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery hostel, an Addictions Counselling Programme, and a Training & Development Programme), supported houses and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which considers physical, cultural, social, human, and spiritual factors and assets.

In employment we actively seek to recruit people with a good combination of talent, skills, and potential, promoting equality for all, and welcome applications from a wide range of candidates.  We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)).  SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.

About the role

The Housing First Support Worker provides person-centered and housing-related support, information, and advice to residents of SCT’s Housing First for Recovery service. The Housing First Support Worker acts as the key worker for a small group of Housing First residents. The anticipated ratio is one staff member to six residents, although this may vary through the life of the project.

Residents of Housing First will be single people who are rough sleeping, homeless or at imminent risk of homelessness; they may present as challenging and are likely to have multiple and complex needs which make finding, securing, and maintaining accommodation extremely difficult.

Staff will work to engage with residents and potential residents who have a history of disengaging from services, using a variety of techniques and approaches to build and develop a supportive working relationship. Staff will help residents meet their personalised goals, make informed decisions, and achieve a greater level of stability and independence.

All activity will be underpinned by the following Housing First Principles:

1. People have the right to a home
2. Flexible support is provided for as long as it is needed
3. Housing and support are separate
4. People have choice and control over all aspects of their lives
5. The service is based upon people’s strengths, goals, and aspirations
6. An active engagement approach is used
7. A harm reduction approach is used.

Staff may work alongside peer mentors who, as former users of services, may be able to provide additional advice and support to Housing First residents.

Staff are expected to be available to support Housing First for Recovery residents during usual working hours (Monday to Friday, 9.00am-5.00pm) although may be required to work outside of the conventional working week on occasion.  

Role and Responsibilities

• Work with Housing First residents to help them articulate their goals and aspirations offering personal, therapeutic, and emotional support. The work will be informed by core Housing First principles.
• Undertake comprehensive needs and risk assessments with each allocated resident.
• Adopt a Psychologically Informed Environment (PIE) and Trauma Informed Care (TIC) approach to supporting Housing First for Recovery residents, including use of learning from PIE and TIC training and Reflective Practice.
• Develop and maintain relationships with Housing First residents to enable person-centered support, promoting personal choice and wellbeing. This will be done through regular contact, including visits to residents’ homes and appropriate community settings.
• Be adaptive and flexible, resilient to challenges and rejections, to support the stability and progression of Housing First residents to achieve personalised outcomes.
• Liaise with accommodation providers and actively encourage Housing First residents to move into appropriate Housing First accommodation of their choice.
• Identify barriers to acquiring and maintaining accommodation and provide support, including practical help with furniture, benefits advice, budgeting, neighbour relations and liaising with landlords.
• Support tenants to register with a GP, dentist, and optician and in addressing any immediate and longer-term physical and mental health concerns.
• Support tenants in the best use of personalised budgets to purchase items identified as needed (e.g., furniture, appliances, clothes, etc.).
• Offer advice, guidance, and support on ways in which substance misuse and other harmful activities can be practiced more safely. This includes anticipating and supporting the reduction of harmful challenges while maximising opportunities.
• Support residents in attending AA/NA and taking first steps to address their substance misuse issues.
• Be empowered and persistent in advocating for residents to access all services, including reconciliation work with agencies, if required.
• Develop, maintain and coordinate effective working relationships with external agencies, promoting effective communication for and about residents ensuring the Housing First project is widely known and promoted.
• With tenants’ agreement, liaise with other agencies to facilitate access to support, including recovery from addiction, offending and criminal justice, health and mental health, domestic abuse, welfare and housing benefits, debit, child and adult protection, employment, training, and volunteering.
• Identify cases requiring further help (specialist advice, alternative support) referring and supporting engagement as appropriate.
• Support residents to accessing the suite of additional SCT services run by our Drop-In team such as art, gardening, IT, pre-abstinence, and women’s groups.
• Support residents to access community resources to develop positive peer networks and meaningful leisure opportunities, including social, recreational, sport, faith, learning and arts.
• Regularly review people’s support plans to update, record and monitor progress.
• Promote and encourage peer involvement with the service.
• Maintain accurate monitoring and evaluation records using InForm, including detailed information on people worked with.
• Actively participate in achieving targets as set by the Housing First/Drop-in Manager.
• Contribute to regular reports on the service and its evaluation as required.
• Strengthen links and relationships with other SCT projects.
• Occasional lone working with high-risk people.
• Actively engage with supervision with line manager, including review of training needs.
• To be responsible and accountable for the delivery of high-quality support.
• Undertake any other duties consistent with the role.

Key Outcomes

1. As a result of being housed and supported, residents lead less chaotic lives.
2. As a result of improved self-confidence and resilience, residents are empowered to make their own choices in all aspects of their lives.
3. Residents have improved physical health.
4. Residents have improved mental health.
5. Residents have increased networks of support

Closing date Sunday 21st February

Interviews to take place W.c. 1st March

Housing & Support Officer (Trainees considered)

A truly exciting opportunity to help vulnerable people as a Housing & Support Officer in our clients Runnymede team.

Their Runnymede team delivers services to a diverse client group including young people, people with learning disabilities or mental health problems, and people with a history of homelessness.

Housing & Support Officer Responsibilities:

You will be involved in everything from assisting clients to acquire daily living skills and play an active role in their own futures, liaising with professionals from a variety of agencies, day to day property management, making applications for welfare and housing benefits and maintaining accurate and up to date records, so you can expect plenty of variety.

Housing & Support Officer Requirements:

Ideally you will have six months’ experience of working with at least one of the client groups supported by the team, as well as knowledge of supported housing and the benefits system.

Above all, you must be keen to learn fast and make a real difference, be highly organised, methodical and team-spirited.

No experience of working in Supported Housing? Don’t be put off - if you have the desire and aptitude for helping people change their lives, they will be able to consider taking you on initially as a Trainee. (Starting salary £20,250 pa+ benefits).

It is essential that you have a full valid driving licence that will allow for occasional use of manual pool vehicles and use of your own car for business purposes.

Enhanced DBS clearance will also be required.

About our client:

Respect, empowerment, responsibility and excellence. These are their values, and they guide all they do. They help people to reach their goals and live independent and fulfilling lives. They provide housing, support and care for more than 2,000 people each year, in Surrey, West Sussex, Berkshire, Hampshire and south west London. It’s a place where people make a difference to their clients, feel valued and have fun.

Location: Egham (TW20)

Contract type: Full time, Permanent

Hours: 39 hours per week

Salary: £21,250 - £24,250 per annum, plus on-call allowances and benefits

You may have experience of the following: Support Worker, Housing, Vulnerable People, Housing Support Officer, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector, etc.

Ref: 96597

Senior Housing Services Officer

Role Purpose:

To deliver a responsive customer focused Housing Management service to tenants and prospective tenants of the Association. To supervise The Neighbourhood Officer, the Income & Tenancy Sustainment Officer and to ensure performance and service delivery meets our standards.

Key accountabilities

• Income Collection
• Complaint handling
• Tenancy & Lease Management to ensure statutory and contractual obligations are met
• External Liaison to promote Housing Management Service
• Producing various mangement reports
• Managing voids & lettings
• Ensure the Service Delivery is customer focused
• Line management expereince/ Staff supervision
• Estate Management & Performance Monitoring
• Anti-social behaviour management

Core Comptetencies: 

• Result focus
• Customer Orientation
• Effective communication
• Teamwork
• Planning & Organisation
• Decision Making & Initiative
• Influencing & Negotiating
• Leadership

Please see attached the full job description for more information.

Advice Officer (Housing)

Permanent

Part Time - 2.5 days a week

Up to £30,000pa pro rata (depending on experience)

Do you want to make a positive impact on people’s lives? Our Advice Service exists to improve opportunities and reduce poverty in London. Working primarily with people who identify as Irish, the service works to empower people using a strengths-based approach. We are looking for a compassionate and enthusiastic individual with experience delivering advice on housing and welfare to join our friendly and dedicated team. 

Working as part of a multi-disciplinary team and with partner agencies to achieve the best outcomes for clients, the Advice Officer will provide advice on housing and welfare benefits as well as advocating with third parties. The role requires good knowledge of the housing and benefits system for people of working age and older people

Since March 2020, our advice service has been delivered remotely, with advisers working from home until further notice in response to government guidance.

ABOUT THE LIC

The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture. For over sixty years, we’ve been proud to provide vital frontline welfare services to multi-generational Irish diaspora in London, whilst instilling positive impact within local communities through education, entertainment and cultural awareness; courtesy of our vibrant venue and home: The London Irish Centre. As a charity, we represent all that is celebrated about Ireland: warm, welcoming, inclusive, diverse, unique, and open to every generation.

The deadline for applications is Monday 1st March 2021, 9am.

The London Irish Centre is a London Living Wage and Equal Opportunities employer.

We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.

Staff Benefits

• Free tickets to LIC core cultural programmed events (subject to availability and may not apply to fundraising events and partnership events at external venues)
• 50% discount on LIC education courses (subject to availability)
• 20% staff discount at the LIC shop and 10% staff discount a the LIC bar
• Mindfulness App membership
• Access to an Employee Assistance Programme with Health Assured
• Cycle to Work Scheme
• Tech Scheme
• Team socials and activities

Supported Housing Assistant (Waking Nights) - Homelessness

Are you looking for an opportunity to work flexible waking nights? Do you have what it takes to join our team?

We are seeking people who are interested in work waking nights, to provide cover in our Accommodation Services in Waltham Forest, Lewisham or Greenwich. We have a variety of working hours available, including working weekends or Bank holidays.

Working within a supported accommodation setting, you will be joining team of dedicated staff providing a safe and nurturing environment for over 100 young people (aged 16 and over).   Our waking night staff provide an overnight point of contact for our residents and are responsible for the building management overnight.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

As a Night Supported Housing Assistant, you will take part in the overnight running of the schemes.  Your role is a key one within the service, as you will be the point of contact for incidents, emergencies and late-night events such as evening activities.  You will also act as the lead in interactions with the young residents; providing them with support and assistance as well as ensuring their safety within the building at night.

To succeed you will have the ability to learn how, to work with vulnerable young people or young adults at-risk.  You will also have experience of working in a team delivering a quality customer focused service.The ability to manage the sometimes complex/challenging behaviours of clients and adapt your approach according to their varying needs is also required.  As is sound I.T skills and a flexible, resilient and thoughtful approach to your work.

In return, we offer you the chance to gain valuable experience working as part of a dynamic service, staffed by experienced and committed individuals.

Closing date for applications: 11th February 2021(at Midnight)

Interviews to be held: 4th & 5th March 2021 (subject to change)

This post will require an Enhanced DBS check to be processed for the successful applicant.   

Our attractive benefits package includes:

· A salary increase after successfully completing six months.

· A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),

· A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary

· Staff Health Cash Plan and discounts scheme

· Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited. 

Housing Advisor (Covid Response)

Our client is very pleased to have obtained funding for an additional fixed-term Housing Advisor post to cope with the additional demand caused by the Coronavirus crisis.

Based in their Advice Team, you will use your in-depth knowledge and experience of providing specialist housing advice to provide a structured information, advice and casework service to clients of the centre in housing law, housing options and aspects of welfare benefits that relate to housing and homelessness.

You will manage your own specialist caseload and provide advice, support and training to staff who are not specialists in this area to enable them to assist clients with less complex enquiries.

They’re looking for an experienced housing advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty. You will have gained a minimum of 2 years’ experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an advantage

Our client enables people to gain the skills they need to overcome poverty and homelessness. They work with homeless young people, badly housed families and others in need.

They are always looking for talented people from all backgrounds, to join them and help improve the lives of homeless young people, insecurely housed families and their children. They particularly want to encourage people from under-represented groups to consider applying to work or volunteer with them.

Position: Housing Advisor
Location: Westminster, London
Job type: Full Time, 18 month Contract
Salary: £33,259 per annum
Benefits: Holidays 24 days, 26 after one year’s service, 28 after two years’ service; Pension Scheme; A Season Ticket Loan is available. Many of their staff work flexibly in different ways, including part-time. They welcome job share or flexible working proposals.

Closing Date for Applications: Monday 1st February
First Interviews: Friday 12th February

Previous applicants need not apply. It is compulsory that you upload a personal statement with your application.

You may have experience of the following: Housing Advisor, Legal Advisor, Solicitor, Case Worker, Social Welfare Law, Paralegal, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

We are looking for an experienced and enthusiastic individual to work within PBHA’s housing management team and provide a quality service to vulnerable tenants with additional tenancy sustainment needs, helping them to participate in their community.

Job Profile

Job Title:  Recovery Worker (High Support)

Reporting to:  Recovery Coordinator (High Support)

Full Time – 37.5 hours per week

1. Introduction

Peter Bedford Housing Association (PBHA) is an organisation which has been successfully including people in society since 1969. Originally set up to provide work for ex-offenders on self-help, mutual support basis, we are now a Registered Social Landlord providing a combination of services. We work alongside people who have faced  long  term  exclusion  from  society  through  homelessness,  enduring  mental health problems, learning difficulties or multiple needs. We are committed to mutual support, participation and personal development for both staff and service users.

2. Putting the role in context

Working  as part of a small team on a 24/7 rota basis, the recovery worker (high support) works with people recovering from mental health crisis. Supporting people to sustain their tenancies and better manage their mental health, you’ll be developing helpful relationships that promote move on.

3.  Aims of the Post

To   deliver   high   quality and   effective   support   services,   which   promote   the independence, wellbeing and inclusion of service users, in accordance with PBHA policies and procedures and the principles of recovery focused practice.

4.  Specific Responsibilities

Carry  out  needs  and  risk  assessments,  complete  support  plans,  provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.

Manage  a  caseload  of service  users  and  give all necessary assistance to those individuals to enable them to participate in community life.

 Develop domestic management and finance management skills with service

users in order to allow increased and improved access to support from this and other services.

Develop  with  service  users  an appropriate  personal support plan and  risk assessment which takes account of their full range of needs.

To support service users to sustain their tenancy and develop skills to enable them to move to more independent accommodation

Administer Health and safety systems within the home to enable service users to  access  support and  provide  practical and emotional support through the

use of the recovery journey tools and systems provided as part of the scheme.

To provide support with activities such as accessing local community services, work and educational opportunities

Assist   service   users   in   formulating   and   pursuing   positive   personal development   programmes,   including   community   involvement, with  clear, agreed objectives that are regularly reviewed.

Through group work and one to one sessions, support service users in the development of emotional management skills, personal and life skills with the aim   of attaining   greater   independence   and   self-esteem, providing   the emotional support necessary to do so.

 Maintain clear, accurate individual records, which are accessible to Service

Users within the agreed policy

Participate in the weekly rota system and provide on call duti es to the service users overnight and at weekends if required.

5.  Others

Ensure that all duties are carried out to the highest standard, and in accordance with policies  and procedures.

 The ability to work shifts

 The ability to participate in an on call rota.

 To cover at other services within the mental health team  if needs be.

To carry out any other duties, within an appropriate level of responsibilities as required.

 To promote, at all levels, the service vision, values and strategic objectives.

The disclosure and use of confidential client information needs to be both lawful and ethical.

This job description is not intended to be exhaustive and may be reviewed to ensure that the arrangements meet the needs of the service.

6.  General Responsibilities

 Provide cover for other staff where necessary

 To work flexibly and cooperatively as part of a team and with other teams

 To be involved in the selection and training of new workers and volunteers

 To participate in staff training and development activities, staff supervision,

 Appraisals and all relevant meetings

To ensure the observation of all of PBHA's policies and practices, including those relating to equal opportunity, confidentiality, health and safety, financial

control,  standing  orders,  recruitment,  supervision,  appraisals,  sickness  and

discipline.

 Plan and organise own work with a minimum of day to day supervision

Undertake other duties as allocated by the line manager plan and organise own work with a minimum of day to day supervision

7.  General information

Please Note:

Post holder must recognise the needs of the organisation to change role as is necessary for development.

   PBHA working areas are non-smoking except for specific designated areas.

   The role requirements outlines the competencies for this post.

9.  Access Information

Turle Road has four storeys. Access beyond the ground floor is via stairs.

10. Accountability

This post is accountable to the Recovery Coordinator (high support)

11. Main Conditions of Service

This is a full time position. The post is for 37.5 hours per week plus sleep-in’s and on

call. A flexi time scheme is in operation and job share will be considered.

Annual leave entitlement is 26 working days plus normal public holidays (pro rata for part time posts).

Salaries and expenses are guided, but not bound, by the Local Authority NJC scales and are revised each year. The salary range is £24,054- £25,833 (SCP8-12) plus £29.70 per sleep in.

Post holders will be eligible for membership of the organisation's contributory pension scheme.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (usually 6 months).

PBHA is an equal opportunities employer.

Role Requirements

The minimum experience required for the post is:

Assessed by*

Experience:

A Experience of providing support to people with mental ill health or dual diagnosis either in a volunteering or professional role on a one to one or group basis

Knowledge and understanding:

I  An understanding of customer service in a service delivery setting

A/I  Understanding of the range of experiences that may come with having a mental health diagnosis

A/I  Thorough and up to date knowledge of health and safety issues relating to mental health

A/I  Thorough and up to date knowledge of welfare benefits for people with disabilities

A/I  Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice

A/I  Understanding of housing support needs of the designated client group and benefits of a flexible, outcome focussed and personalised support service

A/I  Knowledge of related services provided by the statutory and voluntary sector

A/I  Understanding of confidentiality and data protection issues

A/I  Understanding of the concept of housing related support and supporting people to help themselves

A/I  Understanding of the need to collect data and the benefits for the service

A/I  Knowledge of equality, diversity and inclusion as they relate to mental health

Skills:

A/I  Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally

I  Demonstrable customer care skills

I Ability to work flexibly to meet customer needs and service requirements, including working evenings and weekends where the service requires it

A/I  Demonstrable commitment to equality and diversity and a genuine desire help people with disabilities and/or support needs connect with their community

A/I  Ability to work as part of a team and build and maintain effective a nd supportive relationships with peers and partners

A/I  Excellent time management skills and demonstrable ability to meet deadlines and achieve goals

A/I  Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail

The successful candidate will need to be committed to:

 Peter Bedford Housing Association’s Diversity and Equal Opportunities

policies

 Co-operative team working

The successful candidate will need:

Flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

Assessed by*

A  Assessed through CV and Supporting Statement

I  Assessed through Interview

T  Assessed through Written test

Support Worker

Aim of the role:  To support and empower our customers to increase their life skills

Salary:                     £23,690 per annum

Location:                 Upper Norwood, Young people service

Contract:                 Fixed Term until 31 May 2021

Hours:                  37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:   

As part of your employment package with us, we offer:

a competitive salary, comprehensive training and development programme, 

25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  

option to buy or sell annual leave up to one week’s annual leave

a health cash plan providing cash back towards healthcare bills and other wellbeing benefits

occupational sick pay

contributory group pension scheme

free life assurance

cycle to work scheme and season ticket loans

About the Role

This service is an 80-bed service for single homeless people aged 18-30.

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities

Plan what they want to achieve and take appropriate action

Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

About You

As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Covid Statement

Our priority is the health, safety and wellbeing of our colleagues and the homeless people we house and support.

We are fully complying with the Government’s Laws and guidance on social distancing and infection control, to keep our colleagues and homeless residents safe throughout the pandemic. All of our policies and procedures have been updated to ensure covid-safe working practices are followed. We have installed screens between desks in offices within our supported accommodation, and changed layouts and use of meeting rooms in our services to ensure maximum social distancing. All colleagues have access to PPE and hand sanitiser in the workplace. Our Head Office is currently closed, with all central teams working from home, and we will continue to review this situation on an ongoing basis.

The Neighbourhood Officer’s core role is to develop and maintain relationships with our customers, providing tenancy management services and acting as the named point of contact for a patch of properties The Neighbourhood Officer acts as an important interface with customers, and also works as part of a team providing overall Housing Management functions.
The Neighbourhood Officer has a key responsibility in ensuring that our customers receive a high quality service, are kept well informed, and have a relationship with the organisation that is based on trust and mutual respect. The Neighbourhood Officer is supported in this role by a team of specialist colleagues.

Specific Accountabilities and Performance Standards:

• Delivers excellent customer service and achieves high levels of customer satisfaction
• Delivers an excellent service in relation to tenancy management, meeting performance targets as
  directed across all objectives
• Ensures empty properties are re-let promptly and that customers are guided and supported through the moving in and moving out processes
• Delivers a high standard of estate management
• Maximises the collection of rent and other charges
• Enables customers to engage with the organisation and influence how services and improvements are provided and delivered to consistently high standards
• To contribute to the effective running of the service and to participate in a culture of continuous improvement. To include offering support, guidance, encouragement and imparting knowledge to
  colleagues.
• Corporate Role

No job description can be entirely comprehensive and the job holder will be expected to carry out such other duties as may be required from time to time and are broadly consistent with the job description and status of the post within the organisation.

You must be able to show the following skills and abilities:

• Customer Focus
• Team work
• Make things happen
• Seek and evaluate information
• Assertive, professional behaviour
• Commercial and entrepreneurial
• Written communication

Please see attached the full job description for more information.

Recruiting a Support Worker to join our Domestic Abuse service based in West Kent!

GBP 20,380 per annum, 40 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

West Kent Domestic Abuse services comprises three refuges and an IDVA service. We support women and children who are fleeing domestic abuse and empower them to move on safely. We support with housing, access to benefits, education, budgeting and healthcare. We run programmes such as Freedom and Recovery Toolkit to enable women to process the abuse they have suffered.
We also work in the community raising awareness and offering training around domestic abuse.
We have access to Emergency overnight accommodation and run a Sanctuary Scheme for families in the area who wish to remain in their homes.

Job Overview:

Support Workers enable women and children to move on successfully with their lives free from abuse.

Key Responsibilities:

- Coordinate the delivery of the Freedom Programme, Recovery Toolkit Programme and Phoenix Training in West Kent
- Manage the waiting list and referrals into the programmes
- Responsibility for interviews and acceptance onto the programmes
- Delivery of programmes where required
- Sourcing venues for programmes and arranging any items needed for delivery
- Responsibility for promotion of Look Ahead in West Kent and delivery of promotional materials
- Forging local partnerships and opportunities for sourcing external funding.
- Attendance at One Stop Shop as required.
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Project Manager
- Other Qualities: Look Ahead Support Workers embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy

Skills, Knowledge and Experience:

Desirable:

- IDVA Qualification
- NVQ Level 2 or equivalent or experience within charity/social care sector

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Headway East London is currently looking for Community Support Workers to join our team, working one to one and collaboratively with survivors in their own homes and the local community.

All of the roles and skills at Headway East London contribute to our success. If you are interested in the role and you think you don’t have all the desirable experience but are passionate and care for our community and have skills you think will be beneficial to Headway East London we would still love to receive an application from you.

The closing date for applications is Wednesday 3rd February at 5pm. Interviews will commence the week beginning 15th February 2021.

Service Charge & Rents Manager:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Service Charge and Rents Manager. Your responsibilities will include:

• The accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this. Accurately estimate and actualise all service charges. Accurately calculate and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Day to day responsibility for managing the Service Charge and Rents Team and its resources (including systems such as BlueBox), allocating work, managing projects and determining priorities. Responsible for the development and effectiveness of the team through regular support, supervision, appraisals, 121s and team meetings. Where required to take action in relation to disciplinary matters, sickness or capability. 
• Ensuring the Service Charge and Rents Teams provides an excellent customer-focused, professional management service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• Advising on and implementing lease terms, statutory measures and One Housing policies relevant to the management of shared ownership and leasehold properties. Leading the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• Maximising income to the service and organisation by maximising levels of cost capture when calculating service charges. Providing specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords. Responsibility for undertaking all statutory consultation in relation to service charges.
• Ensuring the whole of the Service Charge and Rents Team has a good working relationship with relevant One Housing colleagues and stakeholders. Proactively ensuring that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Pro-actively contributing to Customer Operations Directorate management team, deputising for the Head of Income. Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats. Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service. Management of your team’s direct customer contact, via phone, email & post. To answer calls directly from customers.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• Managed complex initiatives and changes that span one or multiple lines of business
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Drive and be target-orientated. Commited to delivering exemplary and industry leading customer service.
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.

Desirable  Knowledge, Skills and Experience

• People management experience, an be able to demonstrate how they lead and inspire their team to high performance.
• A professional qualification in property management, facilities management, service charges and rents and/or leadership

Professional qualifications or memberships

• Working towards membership of the Royal Institution of Chartered Surveyors (RICS).

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone

Apply today for a fulfilling career in our Customer Services team.

Housekeeping assistant

Hours:                                 37.5 per week working Monday to Friday

Benefits:

As part of your employment package with us, we offer:

a competitive salary, comprehensive training and development programme, 
25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
option to buy or sell annual leave up to one week’s annual leave
a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
occupational sick pay
contributory group pension scheme
free life assurance
cycle to work scheme and season ticket loans                     

Covid 19

Our priority is the health, safety and wellbeing of our colleagues and the homeless people we house and support.

We are fully complying with the Government’s Laws and guidance on social distancing and infection control, to keep our colleagues and homeless residents safe throughout the pandemic. All of our policies and procedures have been updated to ensure covid-safe working practices are followed. We have installed screens between desks in offices within our supported accommodation, and changed layouts and use of meeting rooms in our services to ensure maximum social distancing. All colleagues have access to PPE and hand sanitiser in the workplace. Our Head Office is currently closed, with all central teams working from home, and we will continue to review this situation on an ongoing basis.

About the role

You will be required to clean communal spaces, staff offices, and void rooms

About you

As well as being motivated, committed and personable, the post holder should have:

Some experience of working in a cleaning / housekeeping role
A reasonable standard of numeracy, literacy and IT skills.       
An understanding of and commitment to Diversity & Equality
The ability to show empathy to disadvantaged groups
Good communication skills both orally, written and electronic 
The ability to work as part of a team
The ability to maintain a good standard of written records
The ability to work changing shift patterns, including evenings and weekends as required
The ability to remain enthusiastic and committed in the role 
The ability use initiative
About Evolve Housing + Support

Evolve Housing and Support work in the London Boroughs of Bromley, Croydon, Lambeth, and the Royal Borough of Kensington & Chelsea. We are the third largest provider of homelessness accommodation in London and work with people of all ages, providing housing, support and guidance to empower them towards independent living and to building a better life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

If you are interested in applying for this position please go to the Work For Us page of the Evolve website and complete the on line application.

Please ensure that you give a clear outline of how your application meets the criteria for this job.

Bede is an established local charity providing four specialist services. We support adults with a learning disability; women and men who experience domestic abuse; youth clubs and school holiday programmes and opportunities for community volunteering. Our team of around 40 staff work with an annual income of £1.2m.

We invite you to lead us through an exciting period of development as we move to a new purpose-built Centre in 2023. You'll join us at a key moment in our long and distinguished history, and take us into a dynamic future. Our current Director, Nick Dunne, who retires in 2021, will introduce you to this exceptional opportunity to make a real difference to our neighbours' lives.

This is a unique chance for an experienced senior manager from the not-for-profit sector to head our small, high-impact organisation. You will work with people in complex circumstances, and support specialist managers in grasping opportunities and assessing risks. In addition, you'll bring a thorough working knowledge of HR, charity finance, fundraising and governance to your role. You'll draw on all your creativity and energy to achieve maximum success and sustainability. We look forward to hearing from you - and offering a warm welcome from our lively and appreciative community. 

For an informal discussion about the role and to apply, please see application pack.

Closing date for applications 5pm Monday February 1, 2021.
Shortlisted candidates will be invited to visit Bede w/c February 15
Interviews will be held on Thursday February 25.