Housing Officer Jobs

Advocacy and Healthwatch are powerful allies for change. As one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services, this role offers an exciting opportunity to make a real difference, putting people at the heart of what you do.

Are you a financial leader with a heart for advocacy? Do you thrive in a collaborative environment and possess a keen understanding of management accounting principles? If so, we have an exciting opportunity for you!

We are dedicated to delivering effective services for those in need of getting their voices heard in the communities in which they live. We’re in search of a Finance Director who can bring expertise, passion, and innovation to our team.

About the Role:

• Responsible for strategic financial leadership, shaping the charity’s financial direction with direction from and reporting to the Chief Executive Officer and Board of Trustees.
• Accountable for and leading on the development and implementation of financial policies, procedures, and controls, ensuring compliance with legal and regulatory requirements, including Data Protection and GDPR.
• Lead on all aspects of financial planning, forecasting, and analysis, ensuring management accounting principles are robust for sound decision making by the Senior Leadership Team.
• Ensure all budget holders are provided with the relevant training and support as non-financial managers on understanding management accounts, how budgets work, staffing appropriately within budgets and dealing with over/under spending ‘in year’ to provide consistent financial decision-making in Operations.

What We Offer:

A chance to be part of a mission-driven organisation that makes a real difference.

An inclusive and supportive team environment.

A role that is both strategic and hands-on, allowing you to see the direct impact of your work.

Opportunities for professional growth and development.

What we need from you

As the ideal candidate, you are a strategic thinker with significant experience in the non-profit sector, ideally with a recognised qualification in management accounting.

You are someone who has a commitment to transparency and ethical financial practices, you have a collaborative spirit and excel in team environments. You are adept at building rapport and fostering relationships with a variety of stakeholders.

If you have the skills and the drive to make a difference, in what we think is a rewarding role, then we would encourage you to apply today and help us drive change for a better world!

As this role is home based with travel, you must have access to a stable home broadband service, good mobile signal, as well as flexibility with working hours. A full driving licence and your own transport would be beneficial for travel to areas where public transport is not readily available.

What happens next

Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks.  Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks have been completed.

We look forward to hearing from you!

Closing Date:Wednesday 14th August 5:00pm

Interview Date: To be confirmed

Interview venue: MS Teams

If you would like to discuss the role further, please contact Matthew Hilton.

Do you have facilitation skills and experience, with good self-reflective skills?

Do you have the ability to synthesise a group’s ideas into accurate and succinct written documentation? 

Are you a collaborative colleague, excellent communicator and relationship-builder? 

…then we want to hear from you, and consider your application to work within our team as we enable churches to form new Minster Communities across our diocese.

You will act as a co-facilitator within the process of forming Minster Communities in the Diocese of Leicester, through Christian discernment and provide facilitation support and challenge to forming Minster Communities as they write their Minster Community proposals alongside undertaking qualitative and quantitative data analysis

This post is funded through a grant from the Strategic Mission and Ministry Investment Board. 

We encourage applications from UK Minority Ethnic / Global Majority Heritage candidates, who are currently under-represented in the organisation.   

Do you have experience of delivering high-quality content that meets audience needs, and of growing a strong brand that tells an engaging story?

The Health Foundation is an independent charitable organisation working to build a healthier UK.

We’re looking for a Communications Officer (Content and Brand) to support content production across the Foundation’s work, including developing written digital content, data visualisation, graphics, film, photography and printed promotional and branding materials. This will involve both delivering content in-house and working with agencies and freelancers to meet the needs of the organisation.

In this role you will:

• support the development of our brand and the implementation and ongoing management of our brand and creative assets
• contribute to integrated communications across a range of channels, and to the wider work of the content and marketing team (including social media and events)
• contribute to the development of clear content guidelines and training for the organisation
• contribute to evaluation and reporting activities, supporting the team to understand how successful our content is and gain insight into what works best for audiences.

To find out more about the role and what we are looking for, please click on the link below to be redirected to our careers website where you can find out more about the role and how to apply.

Main purpose of post  

• Deliver agreed marketing and communications activities that contribute to reaching our strategic goals, driving high profile, ambitious campaigns to reach priority audiences.

• Write materials and create content for a range of offline and online channels, ensuring these reflect Weston Park Cancer Charity’s Guiding Principles and tone of voice.

• To build and maintain relationships with people willing to share their stories about Weston Park Cancer Charity, to be used as case studies to promote our work.

• To create inspiring multi-channel content; taking complex issues and translating them for different audiences to develop impactful campaigns

• To raise the profile of Weston Park Cancer Charity by generating regular, high profile coverage; conveying the impact and breadth of our work.

• To provide the marketing team with administrative support in terms of management of the marketing inbox, social media channels and development and collation of marketing materials.

What you do

Marketing  

· Assist in creating and delivering impactful marketing and communication materials, to engage both our online and offline audiences.

· Keep the website up-to-date; updating news, editorial and creative digital content including text, images and multimedia.

· Create compelling and engaging content for social media channels, website and other publications.

· Develop and execute email marketing campaigns, manage performance reporting, and recommend improvements and growth opportunities.

· Support photography and video requests to create in house or externally sourced engaging content.

· Assist service users and fundraisers with the development of user generated content including blogs, vlogs, podcasts and films.

· Use analytical tools to report on digital performance for web, email and social media.

· Support our online advertising including but not limited to; google ad

words and meta advertising.

· Ensure marketing collateral is kept up to date including print distribution.

· Prepare marketing briefs and liaise with external design agencies.

· Liaise with suppliers to source quotes and place orders.

Communications

· Monitor online communications and engage with audience conversations, when appropriate.

· Maintain a database of photos and case studies to promote our work.

· Support the delivery of high quality events and campaigns.

· Source, design and print branded materials as required.

· Write, edit and proof copy for campaigns, marketing materials, social media and our website.

· Produce case studies with a clear narrative which align with the overall charity strategy.

· Provide administrative communication support and production of digital marketing materials.

· Monitor media stories, press cuttings and report accordingly.

· Monitor relevant news stories and produce regular round ups to inform media planning and share with staff.

General

· Ensure databases are kept up to date.

· Provide copywriting and editing support across all internal and external communications to maintain consistent tone, style and messaging.

· Undertake any other duties as the organisation may reasonably require.

· To support the implementation of the charity’s brand strategy and act as a brand champion.

· Able to work some out of hours including attending events, attending some early/late meetings and monitoring social media.

· Comply with all Weston Park Cancer Charity’s policies and procedures including confidentiality, privacy and data protection.

· Promote the Guiding Principles and objectives of Weston Park Cancer Charity.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Our Total Rewards Package

Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:

· 27 days (plus bank holidays) annual leave

· Option to purchase additional five working days per year

· Westfield Health level 4 coverage

· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%

· Up to 2 weeks full paternity pay

· NHS benefits

· Hybrid working

· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.

· Death in service cover

In this role, you will develop and sustain partnerships, promote our work, report on social value impact, and advise partners and companies on delivering social value. Collaborate with Group functions and regional teams to integrate social value into our products and services, and guide partners in identifying and reporting social value outcomes. 

What You'll Be Doing: 

• Support the delivery of Group Social Value Strategy. 
• Working with the Business Manager and Group Social Value Manager, engage with Scottish Procurement Alliance’s partners and appointed companies to understand their social impact priorities and perspectives,
• Assist in delivering the Community Benefit Fund by identifying social value projects, distributing funds, and reporting on community impact. 
• Follow business's social value measuring standards to effectively report on social impact using sector-recognised methodologies. 
• Contribute to developing Group policies, procedures, and standards related to social value management and reporting. 
• Provide guidance and training to Scottish Procurement Alliance staff on social value principles and practices. 
• Offer social value advisory services for Scottish Procurement Alliance partners and appointed companies. 

What You Need: 

• Relevant experience in corporate social responsibility, social impact, and innovation, with evidence of ongoing professional development. 
• Knowledge of social value approaches and measurement frameworks used in the public sector. 
• Demonstrable understanding of the importance of social value in securing positive change. 
• Experience in working with the public sector, charities, housing, or construction is beneficial. 
• Degree in a relevant subject or equivalent experience, with a strong academic background. 
• High level of IT literacy, proficient with PowerPoint, Word, and Excel. 
• Ability to work sensitively with confidential information, with strong organisational and time management skills. 
• Strong interpersonal skills, attention to detail, and excellent verbal and written communication abilities. 
• Collaborative team player with a flexible approach, able to work well under pressure and meet strict deadlines. 
• Positive, supportive attitude with an open, honest, and approachable demeanour 

What You Get: 

• Basic salary £33,359
• Local Government Pension Scheme (Defined Benefit).  
• 29 days holiday plus bank holidays.  
• 36-hour week.  
• Personal training and development plan.  
• Cycle to work scheme.  
• Employee Discounts.  

If you're passionate about the Social Value Advisor role, and have the skills and experience we're looking for, apply quickly to join our team. We look forward to hearing from you! 

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified.

We are looking for a new CEO with the experience and motivation to design service extensions, develop business plans at a Sussex scale and collaborate with charities, institutions and agencies. This is a really exciting opportunity to lead an established charity working to enhance community life across rural Sussex, particularly in the many places that are overlooked and underserved.

The role is to build upon the recognition of our achievements to date, to coordinate, grow and engage. The work AirS does will appeal to applicants with a genuine interest in sustainable community development.

As CEO you will lead our talented team to increase our public profile through your advocacy, championing and relationship building skills.  You will report to the Chair of Trustees, working collaboratively with the Trustees.  You will also collaborate with a variety of charities, institutions and agencies, all with shared interests in our work. 

We are seeking an energetic ‘all-rounder’ - a proven leadership professional who will roll their sleeves up and deliver.  You will have a demonstrable track record of successful delivery as a Chief Executive Officer, or similar senior leadership and strategic roles, ideally in a not for profit/charity/third sector environment. The work AirS does will appeal to applicants with a genuine interest in sustainable community development. 

You will have outstanding communication and liaison skills, along with sound financial and contract management expertise.  Drawing from your previous experience you will help to design, implement and deliver our financial, people, operational and commercial objectives.  Highly self-motivated, you will possess the vision, energy and drive to help create and to implement sustainable strategies for the charity. 

The Disability Law Service (DLS) seeks an experienced, strategic charity leader who is passionate about Disabled people’s rights to join as our new part time Chief Executive Officer. You will lead a committed team of lawyers and advisers to ensure Disabled people can access those rights in full.
 
DLS is a pan-Disabled people’s organisation based in London, providing free legal advice, casework, and representation for Disabled people, their families, and carers. As a Deaf & Disabled People’s Organisation (DDPO), the majority of our Trustees and staff are Disabled people. We operate on the social model of disability, aiming to fight injustice and challenge the poverty and inequality faced by Disabled people, ensuring equal access to legal rights and entitlements.
 
We offer free specialist legal advice in areas such as community care, employment, housing, welfare benefits, discrimination, and public law. We connect Disabled individuals, their carers, and families with qualified solicitors and advisers, providing services including the MS Legal Advice Line, MS Welfare Benefits Advice, and Legal Aid Service. DLS also offers bespoke training on disability law and the Equality Act, empowering organisations to support their clients better.
 
Engaging in policy work, we also advocate for legal reforms, such as abolishing non-residential care charges and campaigning for equal care rights for autistic children. Annually, DLS assists around nearly 5,000 people, securing over £3 million in gains for our clients.
 
As our new CEO, you will lead us to grow our organisational capacity, as well as develop our policy influencing work, in order to maximise the impact we make for Disabled people nationally.
 
Key details:
 
Role: Chief Executive Officer (CEO) of Disability Law Service
Hours: Part time – 21 hours per week (negotiable)
Salary: £65,000 FTE, pro rata
Location: Vauxhall, London, some hybrid working
Contract: permanent
 
As well as a clear commitment to our work and values, you will demonstrate:
 

• Lived experience of disability or Deafness (highly desirable, as DLS is a DDPO)
• Proven experience as a senior manager, capable of managing a team and overseeing all resources at DLS, along with developing and expanding legal and advice services for Disabled people.
• Experience in producing strategic and operational plans in finance, fundraising, and business, with the ability to disseminate these plans within an organisation to maximise results.
• Demonstrable success in generating income/fundraising within a charity/not-for-profit context.
• Familiarity with hybrid working.
• Understanding the nature and impact of legal and welfare benefits advice.
• Ability to lead, support, and inspire staff, involving them in key developments and decision-making.
• Strong financial and business acumen with the ability to devise and implement results-oriented plans.
• Ability to gather and leverage organisational insights to influence policy, ideally at a national level.
• Empathy, confidence and emotional intelligence in interacting with a wide range of people.
• Excellent presentation and negotiation skills for representing DLS in various settings, developing links, and attracting support.
• Proficiency in composing articulate funding proposals, reports, and other documentation.
• Ability to work with a charitable Board of Trustees, including attending evening meetings and trustee events as required.
• Highly desirable: Legal or advice background and/or professional or voluntary experience of legal aid or of advice work.

 
If you would like to receive an Information Pack for this CEO role with full details, including how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at Harris Hill, executive at harrishill co uk. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to talk.

If you need any reasonable adjustments to make the application process more accessible, please do not hesitate to contact us at executive at harrishill co uk
 
Closing date for applications: 9am Monday, 2nd September
 
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About The Role

Do you have experience in advisory, information, advocacy or guidance role supporting local communities?

Are you looking to take your career to the next level with one of the country’s largest charity?

We want to hear from you!

We have an exciting opportunity for a Case Officer to manage casework support, providing direct support, advice and guidance to beneficiaries on a varied aspects such as general health, social care employment, benefits, statutory support and housing.

In your role, you will assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs. You will develop creative solutions in response to identified beneficiary needs, drawing on inputs from volunteers and Legion members / branches.

In addition, you will:

• Develop and maintain a thorough and detailed understanding of direct Legion support services and support services provided by others (both statutory and non-statutory).
• Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in the Area to inform the commissioning of specialist services.
• Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.
• Maintain an up-to-date knowledge of the statutory benefits
• Develop and take advantage of opportunities to reach beneficiaries in communities within the area, forging links and contacts with local organisations.

The role is primarily homebased with occasional requirement to travel across Cumbria and Lancashire, and at times further afield, depending on beneficiaries’ needs, training and meeting purposes.

Driving licence is essential requirement for this role.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Would you like to join RBL’s influential Campaigns, Policy and Research team? Would you like to to champion and advocate for the interests of the Armed Forces community?

We are looking for a Policy Officer to join our busy team, specialising in Families, Homes and Communities.

This role will see you working to influence the policy landscape, and develop evidence-based policy positions, on issues concerning the Armed Forces community, with regards to family life and relationships; housing and homelessness; children & young people’s services and education, and communities with unique needs, including bereaved families and Non-UK serving personnel, veterans and families.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Policy Manager, key responsibilities will include:

• Monitor the policy landscape and upcoming policy development across the families, homes and communities portfolio, within central, local, and devolved government
• Track and analyse changes in needs, priorities, and concerns of the armed forces community
• Use qualitative and quantitative research, policy analysis and lived experience to develop robust, evidence-based policy positions and proposals
• Identify, establish, and maintain an impactful network of key policy stakeholders across the charity sector and government
• Represent RBL publicly through securing opportunities to present policy issues and products, including at relevant events, workshops, external committees and working groups

Here at RBL, we support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings) to our London Head Office hub.

Should you wish to explore a hybrid London working contract (to include an additional London Supplement to salary), this can be discussed at interview stage.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Date(s): Interviews (including a short assessment/task) to be held virtually on Monday 19th and Tuesday 20th August 2024

Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything,  

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

About the Team 

The Supporter Helpdesk is made up of four people, a Team Leader and three Officers. We are based in Sheffield along with Shelter’s national housing advice helpline. While the team doesn’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed. 

About the role 

The role will involve you being the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration.  You will also maintain accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity. 

About you 

With excellent communication and administration skills, gained working in a customer service environment, you will have experience of analysing statistics and spotting trends and the ability to assess database requirements. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required. An understanding of how the Helpdesk service impacts on the Shelter brand will also be important. 

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.   

*Please note, your application will not be accepted without a supporting statement.  

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

Executive Director of Support & Wellbeing 

Stoke-on-Trent 

£108,875 a year

You’ll be responsible, through the Chief Executive to the Board of Management, for the effective management of support and wellbeing services which includes all operational services across our client's organisation

You will also have responsibility for business development and fundraising, quality and performance, as well as landlord liaison functions within the charity - a property portfolio in the region of 260 units. As a member of the Executive Leadership Team, you will work collaboratively with senior colleagues, Board Members and Charity Trustees.

Job requirements:

• Drive the strategic direction of the organisation, as part of the Executive Team, contributing to the development and delivery of the Group’s corporate plan and all policy formulation at strategic level.
• Demonstrate clear, determined leadership. With specific responsibility for the strategic direction of Revival, Glow and Concrete, you will lead on delivery of the business and growth strategy, budget management, contractual targets and requirements, as well as wider Group objectives.
• Ensure effective governance arrangements for Honeycomb Charitable Services, overseen by the Group Board.
• Maintain a strong understanding of the external operating environment both locally and nationally. Leading on broadening the Group’s partnerships across all areas of operation, in line with business objectives and growth ambitions.
• Build strong relationships with commissioners, partners and stakeholders. Influencing local strategies and seeking out or extending opportunities for innovative models of delivery to meet current and future needs.
• Proactively manage risks around safeguarding / safety of customers, and contract compliance, ensuring all staff are clear on their obligations to report any concerns. Ensure best practice is adopted in reporting internally to the Group Board and externally to bodies such as the Charity Commission.
• To be a dynamic leader and an active member of the Executive Team, liaising with the Board members, Chief Executive, and other Executive Directors on customer, housing and property related services.
• Lead on setting and managing the budget which includes annual rent and service charge reviews for Revival, Glow and Concrete (c.10m)

What they’re looking for:

• A degree level qualification or equivalent.
• A relevant housing qualification (secured or working towards) as outlined in the Competence and Conduct Standard consultation. Or a commitment to secure the qualification within allowed timescales.
• Extensive experience of operating at a senior management level or director level in health, social care, charitable or a relevant support field.
• Evidence of continuous professional development and a commitment to continuous learning for self and others. Significant experience of strategic leadership and responsibility for delivery of care and support services.
• Demonstrable track record and evidence of developing and winning business to achieve growth and sustainability in support services.
• Experience of working in the social housing charity sector preferable.
• Strong interpersonal skills, with the ability to influence and work collaboratively with other leaders and managers. Be self-aware, emotionally intelligent, and able to work with, lead and project manage across all teams at all levels.

Help our client to make sure everyone in their region has access to a happy home. APPLY NOW!

They’ll be interviewing as we go so might close the application process early if they find the right person.

#OfficeHours #SupportAndWellbeing #ExecutiveDirector #JobsThatGiveBack #GreatBenefits

The charity’s Chief Executive is retiring after 18 years in post, and our aim is to strike a balance that will ensure continuity of services, whilst providing the incoming Chief Executive with the scope to develop the charity in line with identified need and new opportunities.

We're looking for a Finance Officer to join our finance team in Islington!

£30,282.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Finance Officer will be a key member of the Finance Transactions Team and will undertake a varied and interesting range of Purchase ledger and Rents tasks.

Purchase ledger duties will include the processing of invoices, query resolution and the preparation and execution of the weekly payments runs. The role will support the Rents Finance function and will assist with the timely posting of customer payments and adjustments onto the Housing Management system.

Full time role, hybrid working 2 days form Head Office

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Process invoices onto the system, ensuring transactions are accurately recorded and authorised as per current Standing Orders
Scan invoices onto the system or prepare for manual payment
Prepare and post the weekly invoice payment files
Prepare the weekly BACS and manual payment runs
Prepare petty cash reimbursements
Monitor the Purchase ledger mailbox, ensuring that queries and arising actions are dealt with, and invoices are registered on the system in a timely manner
Prepare month end accruals and reconciliations as required
Act as cover for the Rents function in ensuring rent adjustments are posted to Customer accounts in as per the required timescales
Act as cover for the Rents function in ensuring customer payment files including Standing orders, Housing Benefit and Allpay are posted to customer accounts in as per the required timescales
Prepare and post weekly rent interface files, update the bank reconciliation and monitor the Rents mailbox.
Run month end reports and extract information as required.
Work flexibly and co-operatively as part of the team and the Finance Department
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Is numerate and confident with figures

What you'll bring:

Essential:

Excellent time management skills, with the ability to manage their own workload
Proven customer service skills
Graduate in a Finance related subject
Excellent attention to detail
Ability to cope under pressure
Excellent IT & communication skills

Desirable:

Rent accounting experience
Experience of working in accounts payable
Experience of balance sheet reconciliations
Experience of posting journals and working with a general ledger system

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're seeking a skilled and dedicated Maintenance Contracts Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Maintenance Contract Officer plays a vital role in managing our contracted services effectively to enable this. This is a great opportunity for someone who is resourceful, interpersonal and a strong team player.

About the role:

As a Maintenance Contracts Officer, you will be responsible for ensuring our contracted suppliers provide high quality, reliable services to our supported housing schemes, to ensure clients have safe, good quality accommodation they can call home.

In your role, you will lead on tender and procurement processes to secure contracts with suppliers that deliver reliable, cost-effective, and high-quality services. You will be responsible for ensuring all contracted suppliers hold relevant qualifications, health and safety and, insurance requirements at the point of tender and throughout the contract period.

You will work within the portfolio of wider maintenance team, and work closely with colleagues from across our supported housing teams regarding queries and provision of contracted services.

About you:

• You’ll bring experience of contract administration and monitoring the performance of contracted suppliers, with the ability to implement and manage supplier performance improvement plans.
• Your toolkit includes an understanding of customer needs, and how to manage expectations to deliver a professional service, including recognising and managing dissatisfaction.
• You have strong negotiation skills, actively listening and effectively adapt to meet the needs of all stakeholders.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service.
• You are self-motivated and understand the impact of your work and follow through.
• You can handle multiple tasks and projects simultaneously and prioritise and schedule tasks to meet deadlines and goals.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

This role is more than a job, it’s about making a safe home for people who have experienced homelessness, we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.

Apply now to become a pivotal part of the Single Homeless Project’s Maintenance Team.

Important Info:

Closing Date: 28th July at midnight

Interview Date: 6th August at 245 Gray’s Inn Road, WC1X 8QY 

This post will require an Enhanced DBS check to be processed for the successful applicant.