Housing Officer

An exciting opportunity has become available for a dynamic individual to join our housing team as a Housing Support Officer.

The post holder will work as part of the Housing management team, to provide tenancy sustainment and management support to housing tenants with mental health problems undertaking regular visits to tenants in their homes.

You will be expected to provide housing management service that is efficient, effective and meets a high standard of support through the implementation of Quality Assurance, to consult regularly with tenants to ensure that the service is responsive and appropriate to their needs and requirements, to maintain tenant records and information securely and in strict confidence, to work flexibly with tenants and provide individualized Housing support and to conduct health and safety checks to allocated properties.

This post will be for an initial 3 months’ contract, with possibility of becoming permanent.

Please refer to the job description and person specification before applying.

Deadline of application 7th of November 2021.

Interviews will take place on 15th November 2021

If you are interested, please go on our webpage and fill up the application form.

Who we are and what we do

YMCA Essex has a 44 room, supported housing unit on Magdalen Street in Colchester. We house young people aged 16-25, supporting them towards independent living and enabling them to become responsible adults. We encourage and support them into work, education or training and to be able to maintain a tenancy and look after themselves when they leave YMCA. Residents can live at the YMCA for a two-year period after which time we assist them in moving onto independent living.

You

Have an active care and concern for the community, work in an inclusive way, welcoming the diverse needs of our young residents. You are tolerant, understanding and non-judgemental. You have an interest in the needs of young people and a thirst to support them towards being the best they can possibly be.

You have experience of working in supported or general needs housing, support planning, risk assessments, working with young people and a great knowledge of welfare benefits, grants and other sources of income available. You have housing management, rent accounting and tenancy sustainment expertise as well as experience of dealing with anti-social behaviour and resident engagement.

Your IT skills are current with a good understanding of Microsoft packages and Sharepoint and you have an excellent level of education. You are experienced in working in and handling stressful situations. You are flexible and adaptable in regard to working hours and are able to take part in an on-call rota evening and weekend rota. You have a driving licence or can get to Magdalen Street at any time of day or night (if on call) within 30 minutes.

As a great communicator you are able to demonstrate an empathetic and person-centred approach, problem solve on a daily basis, work with minimal supervision and with discretion and integrity whilst respecting confidentiality.

The vacancy

The Housing Officer role is 37.5 hours a week on an 8am – 8pm Monday to Friday rota basis and is based in Colchester. Your time will be spent supporting tenants towards independent living by assisting them to claim and maintain benefits, learn about successful budgeting, to eat healthily and keep themselves safe and healthy both physically and mentally. You will also interview prospective tenants, carry out room checks, fire checks, assist with our food distribution scheme, collect rent and arrears, attend appointments with the young people as and when necessary, take an active role in resident engagement and support the management team.

CLOSING DATE FOR APPLICATIONS IS FRIDAY 22 OCTOBER 2021 AT 5PM.

WE RESERVE THE RIGHT TO CLOSE THE JOB EARLY.

Housing Officer

Enfield 

£31,082.46 per annum 

Permanent

Full Time - 37.5 hours per week

Motivated by social concern, our client aims to create places where people want to live. They own or manage over 1690 properties in the London boroughs of Enfield, Barnet, Haringey, and Waltham Forest. They have an excellent reputation with these authorities for providing innovative housing and support services. 

They have a great opportunity for a generic Housing Officer to provide a comprehensive housing management service which offers their customers value for money and efficiency in the management of their tenancy. 

Within this role you will manage a geographical patch of approx. 250 properties, ensuring an efficient and effective service is provided in the following areas of operation:-

• Rent arrears and income collection

• Lettings / Transfers/Mutual Exchanges

• Voids management

• Resident Involvement

• Anti-Social Behaviour

• Estate and health and safety inspections

• Tenancy Audits and Tenancy Management

Occasional evening and weekend working may be required.

This role is internally called Customer Services Manager.

Their ideal candidate will have experience of:

• Working in a similar role and an understanding of social housing regulation.

• Rent arrears control including filing particulars of claim and representation at court

• Investigating and concluding all aspects of anti-social behaviour.

• Providing excellent customer care

• Voids monitoring and control, including inspection of void and specifying properties and new acquisitions and developments.

• Letting and allocation of property including different types of tenancy agreements and leasehold management.

• All aspects of tenancy management.

• Understanding of housing law

• Excellent Excel skills to intermediate level

• Educated to GCSE level or equivalent experience

A full driving licence and access to a car is also essential for this position.

Our client is a ‘Disability Confident Employer’, and they are committed to making their recruitment process open and fair, and they will work with individuals with a disability to make their roles accessible wherever possible. They welcome and embrace those from all faiths and none. They are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

If this sounds like you and you are passionate about providing excellent customer care, they would love to hear from you!

 

Interviews will be held at short notice, as and when 

Staying Put are part of Bradford Survive and Thrive, an exciting and innovative multi-agency partnership bringing together 3 organisations, Family Action, Staying Put and Women Centre, who are working together to develop a ‘one system approach’ to families affected by domestic abuse and sexual violence.

Staying Put’s vision is to lead the way in quality service provision to victims of abuse and violence, to remove the barriers that prevent people from speaking out and seeking help.

Housing Officer

Full time, 37.5 hrs Monday to Friday, Bradford based.

£28,000 - £29,000 based on experience.

We are looking for an experienced housing officer to be based within our refuges in Bradford and Keighley alongside our dispersed accommodation units across the district.

Women only - ** Due to the nature of our refuges being for women only, we can only accept applications from women under schedule 9 (part 1) of the Equality Act 2010**

You will have a strong working knowledge of the current housing benefit system, managing and preventing void losses, tenancy management such as property turnarounds and repairs management as well as knowledge around health and safety legislation and processes.

This is a great opportunity to join a team of skilled accommodation IDVA’s who you will support with the day to day management of tenancies with line management responsibilities of a handyperson and 2 housekeepers based at refuges.

Prime objectives of post

• To lead and support Staying Put’s Domestic Abuse and Sexual Violence services housing management in refuge/dispersed accommodation services. 
• To provide high quality and efficient customer focussed housing management services across Staying Put’s supported accommodation provision.

In return we offer a flexible and supportive environment with a generous holiday entitlement, competitive rates of pay, training and development as well as a discount scheme and Employee Assistance Programme.

About The Role

Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!

We are looking for a Housing Officer to join our busy team, working out in the field covering the Taunton area.

As a Housing Officer, you will be the primary relationship manager for our customers, providing and coordinating an effective front facing customer service. You will work collaboratively with colleagues across the organisation to ensure services are delivered in line within appropriate timeframes.

This role is being offered on a full time, permanent basis.
 
We are committed to safeguarding and promoting welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.

About The Candidate

To be considered for the role of Housing Officer, you will:

- Have experience in social housing, or related profession
- Have experience of tenancy, estate and housing management
- Either hold, or be willing to work towards CIH Level 4 
- Have excellent communication and leadership skills 
- Be able to apply sound judgement in order to find solutions to situations that arise
- Have an excellent customer focus, with an ability and drive to improve customer satisfaction
- Hold a full driving licence and access to a suitable vehicle

What we offer:
• Competitive salary • Defined Contribution pension scheme – employer contribution of 6% - 9% • Death in Service benefit ( 3 x salary) •  26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days • Annual Leave purchase • Family Friendly policies • Health Cash Plan including dental and optical cover • Employee Assistance Programme • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs  •  Cycle to Work scheme •  Car Benefit scheme • Learning and Development including coaching and professional qualification support • Volunteering days • Discretionary Bonus scheme
We also offer an onsite café, a car share scheme and free parking.

About The Company

LiveWest provides over 38,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. 
 
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. 

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

This is a fantastic opportunity for the right people to join our client’s new team delivering a new model of support.

Our client is responsible for providing a personalised, trauma informed support service to people with complex needs facing multiple exclusion in line with the company’s principles. They will be required to provide a person centred, strength-based support service to support clients to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community.

The aim of the service is to support people who have been homeless or are at risk of rough sleeping to improve their quality of life and their ability to successfully sustain a tenancy. The majority of people will be single, and they may be addressing a range of potential issues e.g. mental health and/or substance misuse issues, learning disabilities, inexperience of independent living as they may not have held a tenancy before. They may also have an offending history or have poor home or financial management skills. The new team will be supporting 15 clients in properties across all 3 boroughs. Our client is looking for people who, not only have relevant skills and experience, but also have the passion, commitment, enthusiasm and vision to enable the company to be known as the best supported housing association in this exciting new area of service delivery.

It is essential that you have a full valid driving licence and use of your own car for business purposes.

Enhanced DBS clearance will also be required.

Our client reviews CV’s when they are received, and interview as soon as they have applications that look like a good match, so apply as soon as you can to avoid missing out.

They have a number of opportunities across their footprint, please look at their webpage for other locations.

Location: Surrey Heath (Full Time), Runnymede (Full Time) or Elmbridge (part time)
Job type: Full Time x 2 part time x 1 , Permanent
Hours: 39 hours & 20 Hours per week
Salary: £21,500 - £24,250 per annum plus on call allowances plus benefits (£20,250 per annum for trainees).

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector, etc.

We’re looking for a new leader of our Housing and Property team to help bring a 400 year old charity to the forefront of 21st century best practice with an emphasis on the wellbeing of residents, including residents in our decision making and introducing new technologies to improve outcomes and run operations more effectively.

Responsibilities include overseeing the management of two sheltered housing schemes containing 91 flats, a small investment property portfolio, a small in-house team of Scheme Managers and gardeners and a varied team of external contractors.

About you

The ideal candidate will have a successful track record in a similar role and be proficient in all aspect of running a safe and efficient housing operation. You will have a good working knowledge of promoting independence, inclusion and wellbeing. You will have excellent leadership skills, good judgement and be a confident and robust decision maker. You will be up to date with relevant digital developments for housing and willing to embrace technological change. We are looking for an effective communicator, able to take the lead, build consensus and move everyone forward together at the right pace
 

All candidates will be required to undertake a DBS Check.

Respect, empowerment, responsibility and excellence. These are their values and they guide all they do. Our client helps people to reach their goals and live independent and fulfilling lives. They provide housing, support and care for more than 1,700 people each year, in Surrey, West Sussex, Berkshire and south west London. Our client is a place where people make a difference to their clients, feel valued and have fun.

Please see the job description for more details.

They review CV’s when we receive them and interview as soon as they have applications that look like a good match, so apply as soon as you can to avoid missing out.

They have a number of opportunities across their footprint, please look at their webpage for other locations.

If you are completing your application using a mobile phone or tablet they would recommend that you use one of the following browsers : Firefox, Microsoft Edge, Google Chrome.

Location: Woking
Contract type: Permanent
Hours: Part time, 4 nights on and 8 nights off. Shift 9pm to 8.30am weekdays and 9.30pm to 9am on Saturdays and Sundays.
Salary: £13,142 per annum

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector, etc.

Ref: 103 425

A truly exciting opportunity to help vulnerable people as a Housing & Support Officer in their Runnymede team.

Their Runnymede team delivers services to a diverse client group including young people, people with learning disabilities or mental health issues, and people with a history of homelessness.

You will be involved in everything from assisting clients to acquire daily living skills and play an active role in their own futures, liaising with professionals from a variety of agencies, day to day property management, making applications for welfare and housing benefits and maintaining accurate and up to date records, so you can expect plenty of variety..

Housing & Support Officer Requirements:

Ideally you will have six months’ experience of working with at least one of the client groups supported by the team, as well as knowledge of supported housing and the benefits system.

Above all, you must be keen to learn fast and make a real difference, be highly organised, methodical and team spirited.

No experience of working in Supported Housing? Don’t be put off – if you have the desire and aptitude for helping people change their lives, we will be able to consider taking you on initially as a Trainee. [Starting salary £21,250 pa+ benefits].

It is essential that you have a full valid driving licence that will allow for occasional use of manual pool vehicles and use of your own car for business purposes.

Enhanced DBS clearance will also be required.

Location: Egham (TW20)

Type: Full Time, Permanent

Hours: 39 hours per week

Salary: £21,250 - £24,250 per annum plus on call allowances and benefits

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector etc.

Ref: 103 304

About us: 

The Pankhurst Trust brings together Manchester Women’s Aid and the Pankhurst Centre. We work together to ensure the story of the women who won the vote continues to inspire us all to challenge gender inequality, and to ensure that those suffering from domestic violence and abuse get the confidential help they need. 

62 Nelson Street was the home of the Emmeline Pankhurst and her family and was the place where the first meeting of the Women’s Social and Political Union – the movement which became known as the Suffragettes – took place. Saved from demolition by a grass roots campaign in the 1970s and 1980s, the Pankhurst Centre is now the only heritage site in the U.K. dedicated to telling the story of the Pankhurst family and the story of women’s fight for the right to vote. 

Manchester Women’s Aid has over 40 years’ experience in providing vital services to survivors of domestic violence and abuse in Manchester, including refuge accommodation, outreach and education services, and specialist services for marginalised groups. 

The Pankhurst Trust (Incorporating Manchester Women’s Aid) is a diverse organisation with c31% of our staff coming from BAME and c12% from LGBT communities. We span the generations with c11% of staff being aged 18-24 and c25% aged 55-64. 11% of staff identify as having a disability. 

Our staff, volunteers and service users have taken time to reflect on who we are and what we do when we are at our best. This reflection showed that we can proudly claim to be:  

Courageous by challenging inequality, stepping forward and making change 

Affirming by supporting and inspiring, paying attention to discover what matters 

Generous by sharing our skills, creating energetic positive links, and thriving together 

Rooted by being secure in our communities, participating and nurturing a sense of belonging 

About You: 

You will be a pro-active, reliable individual who reflects the values of PTMWA in all that you do. Your experiences, whether in paid or voluntary work, will enable you to fulfil the role requirements but it is your attitude and character that will make you a successful team member.

You will enjoy a challenge and actively participate in delivering and developing services of the highest standard. 

About the role: 

All roles are subject to a DBS check and we seek 2 x references, 1 of whom must be your current employer if applicable

Housing Worker Dispersed Properties – 1 role available 

You will be part of the team of Housing Workers who are responsible for income collection across our refuges and dispersed properties and for ensuring financial resilience and promoting economic independence amongst service users. You will be one of the organisation’s champions on Welfare Benefits and personal debt advisers, providing support to both service users and staff. You will develop effective partnerships with relevant local authorities and other agencies to facilitate the best service for residents. You will advocate for residents and support them regarding their housing status and benefit applications whilst also managing their tenancy compliance. As the Housing Worker for Dispersed Properties you will have particular responsibility for our service users in the dispersed properties. 

This role has been assessed and confirmed as open to women only under the Equality Act 2010, schedule 9, part 1 

Hours of work: We will consider 17.5 and 35 per week

Salary: £18 434 per annum 

Duration: permanent (subject to funding) 

Annual Leave: 25 days plus Bank Holidays, pro rata for part-time workers 

To Apply: Application packs can be downloaded from our website or a copy obtained by emailing our info email. 

Application forms should be returned by 12 noon on 8th November 2021. Interviews will be on 11th/12th November 2021. 

You can also contact us by telephone.

Our Elmbridge team are looking for Housing & Support officers to complete our team. We work with people to achieve change by supporting a recovery journey that’s individual to each client throughout all of our services.

Housing & Support Officer Requirements:

Our high support service requires you to have strong assessment skills and the ability to write accurate and professional reports and referrals to submit to other services; this will mean you already have an understanding and knowledge of statutory pathways and benchmarks. You will ensure our clients receive and have access to the services they may need to achieve or maintain accommodation and live independently.

You may have experience with universal credit, PIP and housing benefit, this is important in maximising clients’ income, budgeting and providing opportunity for move on.

You will join a passionate and committed team who need you to be motivated, committed and professional. In return you will become a part of a fun and dynamic team who share and utilise each other’s skills to enhance service delivery and client outcomes.

The essentials: a full and valid manual driving licence, use of a car with comprehensive business insurance; pool car also available.

Location: Elmbridge, Walton-on-Thames
Contract type: Fixed Term - 6 months
Hours: Full Time, 39 hours per week
Salary: £21,500 - £24,250 per annum (depending on experience) plus £1,500 p/a extra responsibility allowance plus benefits

We review CV’s when we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

We have a number of opportunities across our footprint, please look at our webpage for other locations.

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector, etc.

Ref: 103 323

Morgan Hunt are currently working with a Housing provider to recruit a Housing Support Officer managing a caseload of dispersed properties across Warrington. This is a temporary, ongoing contract to start immediately for 4 weeks.

The post will be full time hours, Monday to Friday 9am to 5pm.

The role - Housing Support Officer

• Responsible for providing intensive tenancy sustainment support to an allocated caseload of vulnerable service users (substance misuse, mental health and / or ex offenders)
• Working with service users to identify and overcome any obstacles or barriers that may prevent tenancy sustainment, through strength based, personalised support plans
• Working closely with external agencies / professionals to ensure a holistic support package is in place for each individual
• Completing risk assessments and support plans based on the needs of each individual
• Keeping accurate, up to date records of the progress and interaction with each service user

The candidate

• Experience of working with individuals with complex support needs (i.e. mental health, homelessness, substance misuse, ex offenders)
• Experience of providing Floating Support / Outreach to individuals within their own home
• An understanding of the strength based approach and how this can be used to promote positive outcomes and tenancy sustainability
• Experience of signposting and working with various agencies / partners i.e. Local Authority Social Care, Probation Service

A current DBS, Driving License and access to a car is essential for the role of Housing Support Officer.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.