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Gloucester, Gloucestershire (Hybrid)
£31,537 per year
Full-time
Permanent
Job description
GARAS is recruiting a Refugee Resettlement Officer to support the significant expansion of our Refugee Programme through the UKRS and ARAP Resettlement Schemes. This is a unique and exciting opportunity for someone interested in gaining first-hand experience working on the frontline of a fast-paced, client-facing charity.
The successful candidate will contribute to the effective and efficient operation of our Refugee Resettlement Team, which offers comprehensive advice and support to refugees from various backgrounds.
This is an immensely rewarding role, working in a dynamic charity building on an ethos of care and inclusivity. We are looking for an exceptional individual, committed to go the extra mile and convey our passion to support and transform the lives of refugees in our care.
Job Summary
The purpose of the job is to assist individuals and families in their resettlement into life in Gloucestershire. Interventions will be aimed to ensure families gain independence and feel integrated into their new communities. Clients come from a variety of traumatic backgrounds, and are often living with the effects of their experiences, which may include trauma, PTSD, and domestic abuse situations.
To support individuals and families through five stages of integration to include: Preparation, Housing, Finance, Education, Health and Employment.
To work with key partners across the geographical area to ensure refugees who arrive through the UKRS and ARAP Resettlement Schemes are referred and signposted into appropriate support services and networks.
An enhanced DBS check will be required for this post.
A full driving license is essential, as a lot of the work involves visiting clients in locations across the county. The work also may involve taking clients to appointments, and collecting/delivering large or bulky items.
Main Duties and Responsibilities
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To develop and deliver comprehensive support plans for families who are newly arrived and throughout their first years in the UK. This includes reviewing these at regular intervals to ensure they continue to fully meet the needs of all family members.
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To be responsible for managing the full support needs of caseload families including helping them to apply for benefits and learn to manage their finances; organising and ensuring attendance at ESOL classes; facilitating access to medical services including initial health assessments and follow ups; applying for schools and ensuring children are supported to settle in; encouraging attendance at community groups and with other practical arrangements as needed on a bespoke basis.
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To support individuals and families with complex physical and psychological vulnerabilities in order that they are able to link with the help that they need to overcome these as fully as possible.
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To record, monitor and evaluate casework practice and maintain confidential records for each family using in-house data recording systems.
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To manage the transition of allocated families from intensive support to independence by empowering families to understand the systems and develop the skills required to live well in the UK.
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To provide support and advice in a manner which understands the core elements of the refugee journey, the impact of trauma and principles for effective recovery.
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To support and assist families to seek and secure meaningful and gainful employment to mitigate benefit cap restrictions; to include the development of CV’s and skills audits.
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To build and maintain collaborative relationship with partner agencies and community services to provide effective support for families. This will include Benefits, Housing, English Learning, Healthcare and Social Care providers as well as others as needed.
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To help other agencies understand the needs of the families of this programme and to help to avoid misunderstandings between parties due to cultural and language differences.
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To connect families with meaningful engagement opportunities to enable them to build community connections and networks, develop confidence and learn new skills to improve their well-being.
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To manage workload effectively using flexibility and adaptability, to ensure a good balance between competing priorities such as urgent client issues, pro-active casework support, medium to long term plans and other project work. This will include providing regular updates on all areas of work to the UKRS/ARAP Resettlement Team Leaders.
Professional Development
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Keep up to date with legislation, policies and procedures and undertake appropriate training particularly with migration.
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Undertake cultural awareness training where appropriate and understanding of UK processes in order to assist the new families as they settle.
Administration
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Use IT, maintain accurate records and GARAS diary.
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Prepare for and attend supervision sessions, team meetings, staff meetings and meetings with external partners.
Other Duties & Responsibilities
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To demonstrate commitment to the aims, principles and policies of the UKRS/ARAP projects.
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Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
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To abide by GARAS’ confidentiality requirements.
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To maintain relevant professional boundaries.
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To undertake any other duties and tasks as may lie within the scope of this post.
Person Specification
Candidates will be shortlisted on the following specifications and need to address each of them in their application.
All relevant experience whether paid or voluntary, in the UK or overseas may be included. GARAS values different and creative ways of working.
Essential
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Experience of providing advice and support to vulnerable people.
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A strong understanding of services available and the needs of refugees moving to the UK.
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A willingness to learn quickly and develop new skills to support your client group.
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A good understanding/experience of the processes in relation to the following systems: Benefit, Education, Employment, Health and Social Care, Housing, and Financial Management.
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The ability to prioritise tasks, to identify and work to deadlines and to manage time effectively under your own initiative.
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The ability to communicate effectively and sensitively with clients, and to manage difficult situations.
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An understanding for the need of confidentiality and a non-judgmental approach to service delivery.
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Ability to work as part of a team and to work collaboratively and professionally with external agencies, community representatives, colleagues and volunteers.
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Ability to use IT.
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Ability to work flexible hours to meet the needs of the service. This includes occasional evening and weekend emergency calls.
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To have and hold a full clean driver’s license and have access to a vehicle.
Desirable
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Experience of working directly with refugees. Knowledge of the core components of the refugee journey; the impact of trauma and principles to support effective recovery.
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Experience of managing a caseload with particular regard to Benefits, Employment, Housing and Debts.
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Experience of working with interpreters.
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An ability to speak additional languages would be a significant advantage in this position.
Application deadline: 9am, Monday 17 August 2026
Interview Date: week commencing 24 August 2026
Organisation
GARAS
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
Providing support to asylum seekers, refugees and certain other migrants
Posted on: 27 July 2026
Closing date: 17 August 2026 at 23:30
Tags: Advocacy, Domestic Violence / Abuse, Engagement / Outreach, Ethnic Minority / BAME, Refugee / Immigration, Women's Rights, Youth / Children, Social / Support Work
The client requests no contact from agencies or media sales.
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Bedford, Bedford (On-site)
Hertford, Hertfordshire
£24,395 per year (FTE £40,658)
Part-time (21 hours per week (Monday, Wednesday, Thursday))
Permanent
Job description
As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.
This is a permanent, part-time role working Monday, Wednesday and Thursday.
What you’ll do
· Manage a patch of specialist housing schemes, delivering an excellent housing management service.
· Build positive relationships with customers, support providers and local partners.
· Support customers to sustain tenancies and live independently.
· Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.
· Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
· Monitor cleaning, gardening and estate services, challenging poor performance where needed.
· Support customers with repairs reporting and maintenance issues.
· Work closely with Care & Support teams to deliver joined-up services.
· Manage voids, allocations, viewings and tenancy sign-ups.
· Complete tenancy visits, identify support needs and signpost to appropriate services.
· Maintain accurate records and case management information.
· Contribute to service targets, compliance requirements and continuous improvement.
What you’ll need
· Experience in housing management, tenancy management or support services
· Experience working with vulnerable people, including those with disabilities or mental health needs.
· Knowledge of housing management and tenancy-related issues.
· Strong communication and relationship-building skills.
· Ability to manage a varied workload and resolve issues effectively.
· Good IT and record-keeping skills.
· Commitment to equality, diversity and inclusion.
· Full UK driving licence and access to your own vehicle.
· Experience supporting customers with mental health needs is desirable.
Organisation
Posted on: 27 July 2026
Closing date: 10 August 2026 at 13:01
Job ref: TP/39827/1258
Tags: Housing, Mental Health, Social / Support Work
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E2, London (On-site)
£34,933.9
Full-time
Permanent or contract
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
We are seeking a Housing Officer to join our professional yet friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behavior, tenancy engagement to all our residents
As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders.
Who we’re looking for
To be successful in this role you will have proven experience and skills in the following areas:
- Housing management experience
- Experience of following through legal proceedings / transferable skills
- Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience.
- Knowledge of relevant housing legislation
- Excellent customer service skills, communication and time management and planning skills.
- Problem-solving skills and negotiation/influencing skills are also key for this post.
Main areas of responsibility
Please refer to the attached Job Description.
What we offer
We offer our staff a generous benefits package, which includes:
- Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
- Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
- Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
- Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
- Season Ticket Loans – We offer interest-free season ticket loans after successful probation
- Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
Organisation
Posted on: 20 July 2026
Closing date: 19 August 2026 at 15:05
Job ref: HO
Tags: Housing
The client requests no contact from agencies or media sales.
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Leeds, West Yorkshire (On-site)
£29,000 per year
Full-time or part-time (35 per week with options for reduced hours )
Permanent
Job description
Join a Values-Led Charity Making a Difference
The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing – it provides a safe, supportive community where people can live independently with dignity and confidence.
We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development.
About the Role
Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment.
This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities.
Key Responsibilities
· Manage housing applications, allocations, viewings, sign-ups, and empty homes.
· Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability.
· Lead day-to-day estate management activities and property inspections.
· Monitor repairs, contractors, and compliance activities to ensure high standards are maintained.
· Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters.
· Maintain accurate records and support housing, health and safety, and compliance requirements.
· Organise resident events, engagement activities, and community initiatives.
· Build positive relationships with residents, families, contractors, local organisations, and partner agencies.
· Contribute to service improvements and support reporting for senior management and Trustees.
· Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided.
What We’re Looking For
We are seeking someone who:
· Has experience in housing, property, community, support, or customer-focused services.
· Enjoys working directly with older people and supporting independent living.
· Has excellent communication, organisational, and problem-solving skills.
· Can work independently while contributing positively to a small team.
· Demonstrates empathy, professionalism, and sound judgement.
· Is confident managing competing priorities and maintaining accurate records.
· Understands the importance of safeguarding, health and safety, and resident wellbeing.
Why Join Us?
At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.
Application Instructions
Apply with your CV and covering letter which demonstrates how your skills , abilities and experience match the vacancy
Organisation
Refreshed on: 18 July 2026
Closing date: 28 July 2026 at 08:28
Job ref: FPYTHO
Tags: Customer Service, Housing, Compliance / Quality, Customer support, Safeguarding, Wellbeing, Events / Activities
The client requests no contact from agencies or media sales.
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Public Sector
Job description
A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.
They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.
Responsibilities:
- Lead on rent accounts and be the point of contact for tenants for queries
- Maximise income recovery through intervention
- Follow landlord approved escalation processes and procedures
- Hit personal and team KPI’s and help with the take-up of Universal Credit
Requirements:
- Knowledge of income management and relevant housing legislation
- Understanding of welfare benefits and use of financial records and IT systems
- Strong customer service and working well in a team environment
- Ability to communicate effectively with both internal and external stakeholders
If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.
Posted on: 06 July 2026
Closing date: 05 August 2026 at 03:48
Job ref: 123 IO
Tags: Housing
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