Human Resources Jobs

The Isle of Wight Donkey Sanctuary is a growing and cherished part of our community, dedicated to providing a safe haven for donkeys and educating the public on their care and welfare. Our vision extends beyond equine welfare to creating an environment where our team, volunteers, and visitors can feel welcomed and enriched.

Position Summary

We are in search of a Chief Operating Officer (COO) adept at turning strategic visions into operational realities. The COO will oversee daily operations throughout the sanctuary, ensuring excellence in health and safety practices, and fostering high team performance and growth. As a key partner to the CEO, this role demands a leader skilled in operational management and strategy implementation, preferably with experience in the third sector and a deep commitment to animal welfare.

Objectives of the role

1. Strategic implementation and operational leadership - working in close partnership with the CEO to integrate strategic objectives into the organisation's day-to-day operations. This will include focusing on enhancing process efficiency, ensuring operational excellence and maintaining budgetary control connected to operational issues.

2. Developing high performing teams – driving team excellence through targeted recruitment, comprehensive onboarding, ongoing professional development, and robust performance management strategies, ensuring team cohesion and high retention rates

3. Ensuring regulatory compliance and safety - maintaining rigorous adherence to all relevant charity and health & safety regulations, proactively ensuring a safe environment for staff, volunteers, visitors and our equines.

4. Fostering a supportive culture - creating a work environment where commitment to our sanctuary's values and alignment with our vision and mission inspire and unite our teams.

5. Acting as a deputy for the CEO - representing the charity and making decisions in the CEO’s absence, ensuring leadership continuity and organisational stability.

Responsibilities

Responsibilities include:

· Evaluating internal operations to identify and implement efficiency improvements

· Developing and implementing policies (in collaboration with the CEO and Trustees) that support the sanctuary's goals and ensure operational alignment.

· Overseeing daily operations across the estate, including visitor facilities, barn and paddock maintenance, and health and safety compliance, ensuring a safe environment for staff, volunteers, visitors and equines.

· Directly overseeing the performance of our teams in Visitor Experience, Volunteering, Estates and Facilities, ensuring these areas not only operate efficiently but also focus on creating exceptional experiences for visitors and volunteers. This includes working closely with HR to foster successful recruitment, professional development, and other HR initiatives to build and sustain high-performing teams.

· Ensuring the sanctuary is ready and welcoming for visitors each day, effectively monitored and managed throughout the day and securely closed at night

· Health and safety leadership - spearheading safety initiatives and training a skilled team in safety protocols, ensuring a secure and safe environment for staff, volunteers, visitors and over 130 donkeys and ponies. The COO will work closely with the Head of Facilities and Estates Supervisor to enforce health and safety policies, address safety issues, as well as ensuring readiness and responsiveness for critical incidents, including fire and medical emergencies.

· Serving as the deputy for the CEO, including leading the sanctuary in the CEO’s absence, making critical decisions, and managing external relationships.

The above role encompasses an understanding that the sanctuary operates seven days a week and requires a willingness to work weekends and evenings as needed to ensure continuous leadership and operational excellence.

Reporting structure

Reporting directly to the CEO, the COO will have the following direct reports: Head of Estates, Visitor Experience Manager, and Volunteer Manager.

Required skills and Experience

· A strong ethical commitment to animal welfare, demonstrated through previous work or personal advocacy, with the desire to make a positive impact in the community and beyond.

· A track record of managing operations effectively, demonstrating the ability to oversee day-to-day activities

· Proven experience in translating strategy into actionable plans

· Proven effectiveness in managing diverse teams and working with volunteers, highlighting the ability to engage and inspire a wide range of contributors towards common goals.

· Experience in budgeting, data analysis and using performance metrics to guide decisions.

· Flexibility to adapt to changing priorities and the agility to respond to unforeseen challenges, particularly in animal welfare contexts.

· A collaborative approach to working with key stakeholders, including the CEO, to ensure alignment with the organisation's goals.

Desirable:

· Experience within a non-profit organisation and familiarity with the regulatory environment specific to the charity sector, including health & safety standards and compliance. 

Why Join Us

By joining the Isle of Wight Donkey Sanctuary as COO, you’ll play a pivotal role in shaping the future of donkey welfare, leveraging your expertise to make a lasting difference. You’ll lead a dedicated team, drive operational excellence, and contribute to a cause that’s both meaningful and rewarding.

Reporting to: Head of Finance and Resources

Responsible for:  None

Hours: 36 hours per week (9am-5pm)

Location: The main place of work will be: Orchard House and other locations from time to time.

Mind in Croydon is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. It provides a range of

support services in Advocacy, Welfare Benefits, Social Networks, Therapeutic Services, Health and Wellbeing, Social Inclusion, Activities and Information.

Purpose of the role:

The Facilities Officer role is pivotal in overseeing and managing property operations within the UK market. This position is designed to ensure the efficient utilization of properties, adherence to Health and Safety (H&S) regulations, and optimization of net income generated by investment properties. The key objectives of the role align with UK-specific property management and compliance standards.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

To apply please send your CV and a Covering Letter explaining:

• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?

HYBRID/REMOTE/MANCHESTER CONTRACT: MATERNITY COVER UNTIL 31ST JULY 2025

NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.

This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.

THE CLOSING DATE FOR THIS ROLE IS 31/05/2024 AT 10AM

About Us

Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

About the job

Salary: £29,287 per annum

Hours: 37.5 hours per week

CONTRACT: Maternity cover until 31st July 2025

We are seeking a Payroll & Finance Administrator to assist the Executive Director: Finance and Resources with completing administration and payroll tasks to ensure a smooth running Finance Team.

You will administer aspects of donations and income, post donations received into our CRM system liaising with the Director of Fundraising, conduct Gift Aid claims, generate reports and utilise the CDS system to ensure all data is correctly entered and support given to all administrators.

You will administer the payroll and receipt system. Additionally, you will reconcile all costs, generate invoices and check that timesheets, holidays and absence are recorded correctly. This role requires you to work Monday to Friday but you must be willing to be flexible as and when required.

You must have a minimum of five A*-C GCSE passes, including Mathematics and English (or equivalent). Additionally, good IT skills, especially in Excel and administrative, recording and reporting skills are essential for this role.

This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.  

Closing Date: Friday, 31 May 2024 at 10 A.M.

Interview Date : Monday, 10 June 2024 or Tuesday, 11 June 2024

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This position is subject to a satisfactory Basic Disclosure & Barring Service check.

Join the team at Haven House Children’s Hospice

Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities. Since the hospice began it has gone from strength to strength both in terms of the care we provide to children and families as well as the close bonds we have developed and nurtured with individuals and organisations in our community who are inspired by our work.

This is a great time to join the team at Haven House, our Community & Events team are working on a new strategy to increase income and engagement with our local community. This new and exciting role will give the successful candidate the opportunity to work across our community and event income lines, taking responsibility for raising income from a wide variety of supporters. We’re looking for an individual who can hit the ground running, complimenting a team that proactively develops and drives our community and events portfolio.

At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.

The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.

If this role sounds right for you and you have the right skills and experience, please  download the job description and apply by returning the application form to the Resourcing Team.

Benefits
As an employee you will be entitled to the following range of benefits:

· Hybrid office/home arrangement

· 27 days' annual leave

· Pension scheme (company matches contribution up to 7%)

· Free onsite parking

· Employee Assistance Programme

· Eye care voucher scheme

· Cycle to work scheme

If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please email the HR department and someone will come back to you.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Closing date:  16 May 2024

Interview:  20 May 2024

Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.

Release Counselling and Therapy for Women was set up in Brighton and Hove in January 2013, and registered as a UK charity in 2020, to provide affordable counselling and other forms of support for women across Sussex experiencing mental health distress. We specialise in maternal mental health, supporIng mothers and their babies during the perinatal period, a key Ime of transiIon in a women’s life in which many experience vulnerable mental health. As part of this, we aim to increase inclusion, reaching women often excluded from counselling and other mental health support due to cost.

Whilst we have offered a range of therapeutIc groups, workshops and 1-2-1 counselling over the years, we are currently focussing on delivering our flagship ‘Mother Nurture’ 10-week therapeutIc group for new mums, and our ‘Second Nature’ 8-week therapeutIc group for second + tIme mums across Sussex.

Our services are operated by a team of sessional qualified counsellors, and counsellors in supervised training, and work within the BACP Ethical Framework.

As the founding CEO is now moving on, we are looking to appoint a new CEO to lead us in this next season. If you share our vision, have relevant leadership experience, and would relish the opportunity to play a key role in a dynamic small charity with an excellent reputaIon – then this could be the role for you.

Job Description

Job Title: Chief Executive Officer

Location: Brighton and Hove. The role is expected to involve homeworking plus external delivery, although may be subject to change.

Accountable to: Board of Trustees

Direct reports: Part-tIme Administrator/Bookkeeper, part-tIme Digital and Data MarketIng Exec plus sessional delivery staff

Hours: 2-3 days per week (TBC)

Contract: One Year Fixed term contract, extension dependant on funding

Summary of post

The Chief ExecuIve is responsible for the successful operaIon and development of Release Counselling and Therapy for Women CIO, in accordance with the Charity’s Strategic Plan and policies of the Board.

Remuneration

£46,464 - £50,512 pro rata, depending on experience

Main Purpose and scope of role

1.Leadership

Provide leadership for the charity and its staff by -

• Ensure the values of the charity are embedded through the organisation fostering a positive work culture that promotes collaboration, professional development and staff well-being.
• Build and maintain key partnerships to enhance the charity’s impact and reach within the community. Including, represenIng the charity to third parIes such as, funders, the public, other sector agencies, and statutory bodies.

2.Governance & Compliance

• Work closely with the board of trustees to ensure the charity adheres to the highest levels of governance including all legal and regulatory requirements.
• Ensure the board of trustees are well informed of the work of the charity, providing them with all the information they require in order to exercise their fiduciary duIes and in accordance with their legal requirements.
• Ensure the organisaIon’s policies and pracIces are kept up to date and adhered to, including and ensuring effective risk management.

3.Strategy

• Work with the board of trustees to develop the strategic direcIon for the charity in line with the charity’s mission and objectives.
• Implement the strategic plans and communicate this internally and externally as appropriate.
• Keep abreast of sector developments, closely monitoring opportuniIes and threats, and taking acIon accordingly.

4.Operations

• Ensure the charity is resourced to meet the objecIves of the strategic plans.
• Lead fundraising activities for the organisation, including income generaIon, monitoring and evaluation securing diverse income from government grants, foundations, corporate sponsors and individual donors.
• Manage the financial performance of the charity, including setting budgets and providing financial reporting to the board of trustees.
• Develop effective controls, incorporating finance, data management, safeguarding, equalities, and monitoring systems.
• HR oversight.

5.Service delivery

• Manage the successful delivery of the charity’s work in line with its contractual obligations.
• Manage and upskill a team of staff, ensuring they are fully skilled and able to deliver effectively for the organisation.
• Ensuring all service delivery is impact driven and of the highest quality.

6.Communications and PR

• Manage all internal and external communicaIons for the charity.
• Act as a spokesperson and first point of contact for all press and media enquiries.
• Represent the charity at public events and conferences as opportunities present themselves.

7.Safeguarding

• To work alongside the Designated Trustee Lead for Safeguarding in creating a culture of high safeguarding standards throughout the organisation.
• To ensure that the statutory obligaIons with regards to safeguarding are met and any safeguarding issues arising are dealt with in an appropriate manner.

Closing date for applications is 5pm Monday 13 May 2024

Position: Early Talent Programme Manager

Hours:  35 hours per week

Salary: c. £32-36k + 7% pension contribution

Location: Hybrid: c.2 days in office (Liverpool Street, London)

Reports to:  Senior Talent Manager

This is the job for you if you have…

● a passion for supporting young people to access professional careers

● experience with the recruitment process and placing candidates in roles

● adaptability and are capable of transitioning between direct engagement with young people, and focusing on the project management and administrative aspects of the role

About The Brokerage

The Brokerage is an award-winning, social mobility charity. For 27 years we have supported over 87k less-advantaged young people to fulfil their potential through improved awareness and access to professional career opportunities.  Together with our talented young people and top UK companies we are breaking down barriers to a more diverse and talented workforce.

Our mission is twofold - to empower working-class and ethnically diverse  young people (16-25) to recognise their strengths, gain skills, and access opportunities to reach their career potential. We are also building a dynamic alliance with forward-thinking employers to support them in accessing and retaining this talent. Together, we develop an inclusive and equitable workforce, one that authentically mirrors the rich diversity of our society.

The Team

The Brokerage is a growing organisation, embarking on a renewed journey that will see us work with our young people and partners in a deeper and more impactful way.

We are an interconnected, diverse, mission-led team that truly lives our values. As such, we are bold and dynamic in our approach to our work whilst fostering a trust-based environment that provides freedom, flexibility and autonomy. We take a people-centred approach when it comes to our team, young people and corporate partners and we make decisions and develop programmes that are insight-led.

Role purpose and main responsibilities

To lead on candidate support and communication for the ‘Placement’ strand of our delivery, working closely with the Senior Talent Manager to manage all entry-level recruitment with our corporate partners. The postholder will be responsible for ensuring Brokerage candidates are upskilled, encouraged to apply for roles, selected and prepared for partner opportunities. They will also develop and maintain efficient systems for programme administration to enhance our operational effectiveness in connecting talent with opportunities. 

Main Responsibilities

● Programme Development and Management: Design and improve placement programmes, focusing on candidate support and development. Manage the end-to-end recruitment cycle, from advertising, to shortlisting to onboarding candidates into placements (e.g. internships/entry level roles) including associated administration.

● Candidate Engagement and Development: Lead placement communications and recruitment, identifying, upskilling, and supporting candidates. Develop resources, manage and deliver workshops to enhance candidate skills and engagement.

● Partnership Management: Maintain strong relationships with corporate partners, contributing to the design and development of intern and partner experiences.

● Communication: Craft and distribute materials to promote placements and share success stories.

● Operational Excellence: Refine processes and systems for programme efficiency. Maintain accurate programme and candidate records on Salesforce.

● Data and Impact: Monitor programme effectiveness, focusing on impact-driven management.

● Team Management: Line management of team members (if required). Oversee team performance and dynamics aligned to our values.

● Equality Diversity Inclusion: Embed equity, diversity, and inclusion principles in programme design and delivery as well as team interactions.

● Safeguarding Management: Ensure compliance with safeguarding policies.

We are looking for someone with:

● Experience working with young people and building relationships with a range of stakeholders.

● A strong understanding of early careers recruitment/application processes. 

● A dynamic personality with strong written and verbal communication, combined with empathy and patience, to effectively engage with diverse individuals.

● Highly organised, with excellent attention to detail and the ability to manage competing priorities including administrative aspects.

● The ability to balance firmness with sensitivity when necessary, particularly in managing relationships and safeguarding the wellbeing of young people.

● Relevant lived and/or professional experience (i.e. experience of the challenges faced by those from less-advantaged backgrounds)

● A growth mindset, open to feedback, learning and development

● Excellent IT skills, including demonstrable usage of  CRM databases (e.g. Salesforce or equivalent) and other tech tools.

If you think that you are the right candidate for this role but don’t quite meet 100% of the criteria, be bold, apply anyway!

Other benefits:

● 25 days’ paid annual leave plus Bank Holidays

● 2 days’ paid volunteering leave; 2 days Wellness Days; and Birthday Leave

● Season ticket loan, EAP and a range of other staff benefits

● A collaborative, diverse, mission led team that works within a flexible,  trust-based environment

● Serviced offices with a view of London from the 18th Floor.

Interview process: We will conduct a two stage interview process that will include competency and scenario based questions, alongside practical skills based assessments.

If you would like to find out more about this role, please get in touch!

The Brokerage is committed to providing equal opportunities to prospective and current employees. It is the policy of The Brokerage to ensure that access to employment, training and career progression is determined solely by the application of objective and legitimate  criteria and individual merit. If you require specific adjustments during the recruitment process, please let us know, and we will do our best to support you.

Business Change Manager - 12 Month FTC - £47,000 - £53,000

Our not-for-profit client is currently undertaking several key transformation projects across HR, Payroll and Finance. The programme requires an experienced Business Change Manager to ensure these projects are successfully completed.

With two-three days in their London office, you will need the following experience:

• Developed comprehensive change management strategies.
• A successful track record of delivering HR, Payroll and Finance systems.
• Working in federated organisations with offices located across the UK.
• Liaising with 3rd party vendors and system integrators
• Adaptable to both agile and waterfall project delivery
• Build excellent stakeholder relationships, with the ability to solicit feedback and ensure user buy-in

The deadline for CVs is the 12th May, please apply ASAP.

The ESU believes every child should be able to make their voice heard. We believe that the ability to progress and to thrive in life relies on building speaking and listening skills. Our oracy, debate, public speaking and cultural exchange programmes help young people to engage with the world, to speak more confidently, and to listen to and understand different points of view.  

The ESU was founded as a membership organisation, bringing together those who share a belief that better communication makes for better global understanding. Today, we have members across England and Wales who meet to socialise, gain new perspectives on the world and to help organise and raise funds for our educational work. There is also a strong international membership and global educational network.

We are seeking an organised, proactive and diligent Membership and Engagement Coordinator to lead on the administrative support for our members and the wider Engagement team. The post holder will be responsible for providing a seamless experience for members wanting to join the ESU or for those renewing their membership. The Membership and Engagement Coordinator will be responsible for developing relationships with members and branch chairs, finding ways to involve members in the work of the ESU and maintaining oversight of the organisation’s CRM. The post holder will also help support the ESU’s events and international work.

Responsibilities:

· Support the Membership Manager to implement a new recruitment strategy to grow ESU membership in agreed target audiences

· Work with the Membership Manager to ensure a straightforward renewals process, this includes sending email and postal renewal communications, updating lapsed memberships and taking credit and debit card payments.

· Ensure membership records on the CRM are accurate and up-to-date.

· Assemble and dispatch Welcome Packs to new members.

· Act as the first point of contact for current and prospective members and assist with their queries.

· Assist with the production of monthly membership statistics and reports.

· Ensure the ESU has robust and clearly documented membership processes and make suggestions to enhance and resolve issues that arise.

· Maintain records of international ESUs and support the Director of Global Engagement with sending communications to this group.

· Liaise with branch chairs to support their requirements and provide details on membership statuses for their branch members.

Essential:

· An understanding of the nature and importance of the ESU’s charitable work within educational and wider contexts and a strong commitment to increasing the impact of the organisation’s work

· Highly organised, with an ability to ensure deadlines and targets are met

· Excellent written and verbal communication skills

· Ability to ensure a high level of accuracy when adding and amending database records

· A pro-active and positive attitude to problem resolution

· An ability to engage with multiple stakeholders at all levels

· IT literate with strong Microsoft Office skills, especially Excel

Desirable:

· Previous experiencing using CRM systems

· Experience of supporting events

.      Office administration experience in a busy office, requiring multi-tasking

 Benefits:

· Company Pension

· 28 days annual leave plus 8 days Bank Holiday (pro-rata)

· Hybrid/Flexible Working

· Employee Assistance Programme

· Access to Virtual GP Services 24/7

· Group Life Insurance

· Learning and development opportunities

.       Regular Staff Social Events

Interviews to take place 22 & 23 May 2024

Join an Organisation Making a Positive Impact!

Would you like to work for an organisation dedicated to enhancing the lives of its members?

We are delighted to partner with a distinguished trade union representing over 500,000 healthcare professionals. Currently, we are seeking a dynamic and experienced Business Change Manager to lead the development and implementation of a comprehensive change management strategy. The objective: To ensure a seamless transition to an innovative cloud-based HR/Payroll and Finance system.

About the Contract:
* Salary: £47,745 per annum pro rata* (plus £5,094 London Weighting per annum if applicable)
* Contract: 12-month Fixed term
* Hours: 35 hours per week (Flexibility required to meet job demands. Occasional UK travel, with overnight stays and extended days)

Benefits:
* Diverse Learning Opportunities: Enjoy access to a broad range of professional development programmes.
* Award-Winning Health and Wellbeing Programme: Prioritise health with exceptional wellness initiatives.
* Generous Leave Entitlement: Up to 32 days annual leave, plus bank holidays and three extra days for the Christmas break.
* Supportive Family Policies: Benefit from generous maternity, adoption, paternity, and shared parental leave packages.

About the Role:
In the role of Business Change Manager, you will be pivotal in ensuring the smooth integration of a new HR/Payroll and Finance system.
* Lead stakeholder engagement efforts to ensure alignment with business objectives.
* Develop comprehensive business change strategies and plans alongside HR/Payroll and Finance leads.
* Coordinate change activities across the organisation in accordance with the programme delivery plan.
* Collaborate with other business areas to align change initiatives.
* Engage with stakeholders at all levels to understand needs, address concerns, and garner support for change efforts.

About you:
For this role, substantial experience as a Business Change Manager is essential, particularly in the implementation of cloud-based HR/Payroll/Finance systems. You will have demonstrable expertise in project management, with a proven history of executing successful change initiatives. Additionally, you should possess adept stakeholder management and engagement abilities,

If you would like to find out more about this exciting opportunity please get in touch now! We are reviewing CV's as they come in. The deadline for CV's is the 9th May

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

Harris Hill is recruiting for a Head of Finance for this Arts Charity based in London (Hybrid)

• Salary: to £60,000pa
• Line management: Finance Manager, Finance Assistant
• Contract: Full time, permanent
• Location: London
• Hybrid: A minimum of 3 days a week is required at their offices in Central London

About this role

• The Head of Finance is a newly created post, following a period of review within Finance and operations.
• You will manage Finance whilst delivering effective IT systems and HR, with the support of external specialists.

Main responsibilities:

• To oversee all areas of financial planning, budgeting and forecasting to ensure optimal use of resources and achievement of key strategic and financial objectives.
• To provide financial analysis to support strategic decision-making and mitigate risks.
• To collaborate with other departments to guide financial operations, evaluate investments, manage HR, and comply with legal and statutory regulation and compliance.
• To deliver an effective IT infrastructure, working with consultants.

Financial management:

• Lead strategic and business planning initiatives, including the annual budget programme, and assist in funding applications with input across the management teams.
• Be responsible for all business, financial and governance aspects, including tax and audit, risk management and legal, with the aid of external professional support where required.
• Act as Company Secretary for the Charity and its commercial businesses.
• Manage the internal and external audit process.

Financial procedures, oversight, and reporting:

• ? Manage financial operations in line with charity accounting procedures and SORP regulations.
• ? Maintain a 3-5-year business plan.

Ideal experience:

• Professional accounting qualification (ACA/ACCA/CIMA or equivalent)
• Ability to contribute to strategic planning and align financial objectives with organisational goals.

Saint Paul’s Hammersmith – Director of Operations Job Description

 Job Title Director of Operations

Responsible to                       Senior Leaders of the Church (Pete & Sarah Wynter)

Saint Paul’s is a dynamic church at the centre of our capital city, London. We have a vision to Encounter God and Awaken the City. Our desire is to become a white-hot centre of faith, where people can meet with God and learn what it means to be empowered by His Spirit in their everyday lives. We inspire our congregation to see God’s Kingdom come here on earth as it is in heaven, wherever He has called them to live, work and play their part in awakening our city with the good news of Jesus. If we have any particular emphasis after being a community who honour and seek God’s presence, it’s to empower the emerging generation as we pass on the baton of faith and raise up disciples who will lead and influence in every sphere of society.

Overall Purpose of Role

This role will lead the operational team at Saint Paul’s with inspiring and effective line management to release ministry in the wider team and congregation. This is a hands on leadership role, supporting and working closely with the Senior Leaders to ensure effective operations and business continuity. You will lead on all operations functions including Finance, HR, Facilities, Procurement and all other operations that help our team thrive and carry out the vision of Saint Paul’s. Reporting in to boards and other management bodies, as well as experience running and leading teams, you will have an eye for detail with the ability and experience in carrying out change. You will carry the vision and mission of Saint Paul’s and lead the team in a way that supports the vision, balancing both strategic and operational goals. Saint Paul’s is a constantly changing environment and one where supporting and empowering team is at the forefront of this role.

Key Responsibilities

Finance

• Lead and manage Finance and Procurement, ensuring value for money, maximising financial efficiency through accurate and timely financial reporting and analysis to inform decision making and projections related to the operational and financial functioning of Saint Paul’s.
• P&L reporting and responsibility.
• Managing and supporting the Finance Manager.
• Managing Payroll alongside Finance Manager.
• Overseeing gift days.
• Managing and monitoring team budgets ensuring compliance with financial protocols.
• Timely preparation, monitoring and communication of monthly accounts, budgets and forecasts for Finance Committee and PCC.
• Assisting in the preparation and reporting of financial accounts for HMRC, Auditors, Diocese and Charity Commission.
• Preparation of financial information for grant funding and financial reporting for successful bids. 

HR & Team

· Line Managing the Operations team including the Finance Manager, Operations Manager, LCL Manager, Receptionist and Bookings Manager and Facilities Manager.

· Ensure the overall smooth running of HR, ensuring we are using best practice and are up to date with knowledge at all times.

· Monitoring of Citrus HR to ensure all team are using the programme to its full ability.

· Governance of payroll, overtime and leave.

· Running annual appraisal processes and updating where needed.

· Meeting with wider team members as and when needed to ensure health of team.

· Being a first point of call for any HR issues that arise and advising on these.

· Overseeing and leading of recruitment processes.

Facilities Management

· Ensure the historic fabric of the church and associated buildings is maintained and developed in line with prescribed regulations and standards and where appropriate that the historical and heritage aspects of the buildings are appropriately profiled and made available to the community and general public. 

· Manage all operations budgets and external contract relationships in line with forecast ensuring value for money and delivery is in line with agreed project scope/specifications and high-quality service. 

· Proactively agree (and monitor) standards for buildings maintenance and adherence.

· Leading on our Carbon Net Zero journey.

· Business Continuity and Disaster Management Plan reviewing to ensure risk management/mitigation.

Other

· Strategic management of the Saint Paul’s Centre and all business related to it, ensuring we meet our targets and ensuring good working relationships with clients to help secure repeat business from large clients.

· Oversight of the café, helping to improve our offerings and ensure management of the team and operational effectiveness.

Essential Skills, Knowledge and Experience

You will be flexible and able to work dynamically to respond to needs as they arise, whilst keeping a strategic eye on upcoming opportunities and challenges. You will bring strength to the day-to-day running of St Paul’s, as well as be planning for the short-term and long-term future health of the team and church.

· 5+ years experience in operations management, with a proven track record of line management. 

· Strong finance capabilities and experience.

· Strong HR experience and understanding of the function.

· Excellent communication skills both verbal and written.

· Leadership and management experience in a diverse team.

· Personal maturity, wisdom, and discretion.

· Flexible, adaptable, ‘can do’ attitude, offers solutions to problems.

· Ability to seek clarification, adapt approach to resolve (or avoid) conflict and manage complaints.

· Strong attention to detail.

· Advanced skills in IT and MS Office.

· Active engagement in Saint Paul’s Hammersmith church life/community.

Working Requirements

• Proof of right to work in the UK according to UK Legislation.
• Days of work: 40 hours per week, Monday – Friday with occasional evenings required
• Work hours: 9am – 6pm with a one-hour unpaid lunch break. 

Key church services and events

· Annual Parochial Church Meeting, Church Weekend, and some evening events

· Easter and Christmas services

· Staff events: Staff retreat (typically 1 week in January)

· Attendance at Tuesday morning staff meeting

· Attendance at PCC, Finance Committee and Standing Committee

Package

· Annual salary of £45k – £50k depending on experience

· 25 days of annual leave plus bank holidays

· Pension

· Annual staff retreat at an offsite location

Central and North West London NHS Foundation Trust are advertising for a number of roles across Brent and Uxbridge.

We are looking for motivated, passionate self-starters who want to kickstart a career in the mental health sector. These position, with on-the-job training, is a fantastic opportunity to make a real difference and support those with mental health needs.

As an IPS Employment Specialist you will play a vital role in helping people with mental health needs find meaningful and fulfilling employment. You’ll receive all the training and support you need to take on the role, develop your skills, and have access to a broad range of opportunities. Joining a passionate and driven team, you’ll be working towards creating a fairer and more inclusive society for people with mental health needs.

We welcome applications from all experience levels and backgrounds. What you will need is the ability to motivate and build relationships with service users, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a mental health condition can work.

What is an IPS Employment Specialist?

This is a rewarding and dynamic role where no day is the same and you’ll be making a genuine difference to people’s lives. Using the Individual Placement and Support (IPS) model you’ll be:

• Supporting and motivating individuals with mental health conditions to access and sustain paid employment.
• Regularly meeting with clients to listen, offer support and help them identify their best job match, reflecting their skills and aspirations.
• Supporting the clients through CV production, interview techniques and managing their health at work.
• Advocating for your clients by educating and engaging with employers regarding the IPS service.
• Sourcing job opportunities for your clients through regular contact with local employers within the community.
• Promoting employment and raising expectations around the ability of service users to access paid employment, breaking down the barriers for them.

Working for Central North West London NHS Trust

You will also be part of the Trustwide Employment Services Team which comprises of over 40 people.

You will receive a number of staff benefits working for CNWL, this includes an attractive pension scheme, a range of staff networks, travel discounts, employee assistance programme and discounts at hundreds of retailers nationwide. 

This role is an excellent opportunity to start a long-term career within the mental health sector, develop your skills and a gateway to the vast number of opportunities within CNWL.

Apply today to become an IPS Employment Specialist and make a real difference!

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Who are we looking for?

Firstly, you will need either a degree-level education or relevant work experience, such as in the health and social care or employment sectors. Alongside having strong and persuasive communication skills, excellent time management and exceptional organisational skills. Also, the ability to initiate and develop relationships with a variety of individuals and be able to engage employers using a variety of methods such as via the telephone or face-to-face in the community.

It would also be helpful, but NOT essential, if you have experience of working with people with mental health support needs (or similar groups) OR have experience working in employment support services (or equivalent), this can include working with people on a one-to-one basis, offering motivation and support, or engaging with a range of stakeholders. We are actively interested in individuals who have experience using a persuasive communication style or promoting a service to a variety of audiences, this can include marketing, recruitment, or sales roles.

The Furniture Makers’ Company is the City of London livery company and charity for the furnishing industry.

Our role is to sustain a thriving British furnishing industry with a talented workforce delivering high quality products, which supports those in need from within its ranks and those who have served it in the past. We achieve this through three pillars of activity – education, excellence and welfare.

We are seeking an organised and driven individual for a maternity cover to lead on our education and training programme, which is facilitating the growth of a talented workforce by inspiring, connecting and retaining the next generation. This is an exciting and rewarding opportunity to make a real impact, addressing the skills gap in the industry, working alongside young people.

This is a varied role with a significant focus on events and project management, including special events, as well as engagement activities to raise awareness of career opportunities in the industry. This includes driving forward our new 'My Furniture Career' website aimed at 15 – 24-year-olds and attending careers fairs. This role will also involve working with specialist education providers to support the provision of industry specific education and training.

A successful applicant will have demonstratable experience of organising and delivering large scale events, timely and cost-effective project management and financial reporting. You will be able to work independently and with a high level of attention to detail and used to prioritising a complex workload. Experience of working in the sector or in a previous educational role is not required.

Job Purpose

• To be the focal point for implementing all Education and Training activity within the Company, and to report back to the Education and Training Committee to maximise its reach and effectiveness.
• To implement several large-scale national events engaging young people, industry and specialist education providers.
• Oversee and steer the activity around a new website to engage young people with possible careers in the industry, ensuring growing engagement with young people and job posters.
• To administer and deliver several small grant programmes which support furniture and furniture students or those working with said students.
• To support and report quarterly to the Education and Training Committee.

Key Responsibilities

Events

• Young Furniture Makers Exhibition - To plan, organise and deliver the annual one-day exhibition showcasing the best new talent to industry. Securing event sponsorship and working with sponsors during the organisation process to ensure positive relationships. Working with over 70 exhibitors, multiple sponsors and external suppliers to ensure a successful event.
• Young Professional Industry Engagement event programme - To plan, organise and deliver the annual three-week programme of CPD visits for a selected group of participants to industry hosts across the UK. Working with participants and over 20 organisations to schedule and deliver the programme.
• Furniture Making T-Level conference – Working with the Chair of the Education and Training Committee and selected members to plan, organise and implement a one-day conference on the practicalities of overing the Furniture T-Level in an educational setting.
• Organise and attend several regional career fairs and trade shows to promote the education and training initiatives and encourage young people to consider a career in furniture and furnishings.
• Plan and organise the content of an Education and Training slot at the annual Furniture Makers’ HR Conference to highlight key events and programmes.
• Ensure that equality, diversity and inclusion is considered in all aspects of Education and Training events.

Grants

• Administer a small annual grants scheme supporting colleges and universities which provide specialist furniture and furnishing education courses.
• Manage a travel bursary scheme to support exhibitors attending the Young Furniture Makers Exhibition.

Website

• Administer the jobs board featured on the My Furniture Career website, screening and approving posted vacancies as well as liaising with those posting jobs to confirm the status of the vacancy, sharing data once the vacancy expires and collecting feedback data from the poster.
• To work with the Digital Officer to agree a schedule of content for the website and its associated social media.
• Work with the Communications Manager and Digital Officer to promote the use of the website by the targeted audience group as well as the HR community to post vacancies to the jobs board.
• Produce a quarterly report detailing the usage and any highlights regarding the website.
• Report any technical issues to the website provider and liaise with them to fix the issue.

Reporting

• Quarterly reporting on activity and budget to the Education and Training Committee.
• Supporting the Committee Chair by setting up Committee meetings and taking minutes.
• Supporting the Committee Chair with any other administration as necessary related to the Committee. 
• Assist with any ad hoc administration as necessary related to the FIESTA Committee.

Miscellaneous

• Assisting the Education and Training Committee Chair with any administration in regard to the Masters Certificate Scheme.
• Send quarterly feedback surveys mentoring participants and collect the data for reporting purposes.
• Work with the Communications and Marketing Manager to promote Education and Training events.
• Keep the Education and Training budget up to date and process all invoices in a timely manner.
• Report back to all event sponsors after any Education and Training sponsored event to keep sponsors updated and aware of the events successes.

Personal Attributes and Skills

• Success in delivering projects and large events against demanding targets and deadlines.
• Excellent administrative track record, with experience with an educational and/or charitable organisation.
• Highly motivated, dynamic, self-starter able to work largely on own initiative.
• Ability to plan, manage own time, work to deadlines and perform effectively under pressure.
• Excellent communications, influencing, negotiation and presentation skills.
• The credibility to deal with people at all levels.
• IT and finance literate.
• Empathy with The Furniture Makers’ Company charitable cause and programme.
• Enthusiasm and willingness to learn are essential: occasionally the post holder will need to perform tasks outside of the formal Job Description.

Benefits include 25 days of annual leave plus bank holidays, a 3% pension scheme as well as hybrid working opportunities.

Interested candidates should submit their CV and a cover letter outlining their qualifications and why they're a good fit for this role. We look forward to reviewing your application and discussing how you can contribute to our team's success.

Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be able to demonstrate that you have the right to work in the UK if you wish to apply for this role.

We are committed to ensuring transparent and non-discriminatory recruitment and employment. We champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.