Impact jobs

Are you looking for a new Challenge?

Do you have experience of working within drug services and with volunteers?

Do you have relevant experience? This might be alcohol or injecting drug use, viral hepatitis or other liver disease. Have you supported anyone who has?

We are looking for a passionate, skilled and self-motivated individual who likes to be part of a team but equally can work on their own. The post holder must have a desire to make a difference in promoting hepatitis C and liver health awareness & access to care among services and affected communities. 

This is an exciting opportunity to work within an existing team across the South East London area.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed. 

This is an exciting opportunity to join an influential small charity to design, implement and embed a new approach to project management over a year’s contract. 

You’ll be working with teams across the organisation to ensure we’re effective and robust in our approach to projects from the design to the monitoring and completion stages. 

You’ll have in depth knowledge and experience of project management and being able to adapt methodologies to fit the needs of the organisation, ideally in a small influencing environment. 

You will be able to bring others at all levels with you with a collaborative and approachable style with a strong focus on solutions and delivery.

Join Homeless Oxfordshire and make a real difference to people experiencing homelessness. As a Support Worker at O’Hanlon House, you will provide compassionate, person-centred support while helping residents build confidence, independence and essential life skills. You will work closely with colleagues and external agencies to provide safe, high-quality housing and support, manage risk, respond to challenging situations and promote wellbeing. No two shifts are the same, and your work will play a vital role in creating a safe, welcoming environment where residents can move forward and thrive. If you are compassionate, resilient and ready to make a meaningful difference in people’s lives, we’d love you to join our team!

Main Purpose Of Job:

This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House in Oxford. The role holder needs to work alongside the team and external agencies to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.

Main Areas Of Responsibility:

Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

To be a supportive and effective part of the team working as part of a rota including evenings and weekends.

Maintain a safe, clean and welcoming environment.

To support and encourage clients to care for themselves and develop independent living skills.

To assess and manage risk for individuals and in the service, making use of emergency services as required.

Report any safeguarding concerns without delay in line with procedures.

To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.

To work in partnership with other agencies to ensure the delivery of holistic wrap around support.

To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.

Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.

Ensure that IT systems are updated as required and concise record keeping is completed promptly.

Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.

Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.

To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

Comply with Homeless Oxfordshire’s policies and procedures Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

Contribute to the work of the broader team.

Safeguarding Statement:

Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities:

We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

You will be one of the key points of contact for World Physiotherapy membership. The position is instrumental in assisting the smooth running of World Physiotherapy membership services and supporting the work of the membership manager, the regional executive committees, member organisations, and other staff across the full range of functions.

You will use your experience, initiative, confidence, project and organisational skills to provide business support across the organisation and its activities. These include the membership function requirements of the organisation, project support, operational logistics, member services and education activities. This will require liaising with staff, member organisations, board/committee members, and external stakeholders.

You will love working for a growing, values-driven organisation where you can use your skills to support the organisation’s business as usual activities as well as strategic projects working at all levels in the organisation and with key stakeholders.

You thrive in a dynamic, international team where you can implement systems and processes for effective and efficient operations, as well as bring your ideas to specific projects.

Duties and key responsibilities

Operational support

1. Liaising with member organisations, regions, specialty groups and networks as required by the membership manager and other staff.
2. Technical and logistical support across all operations for any meetings and webinars.
3. Work with relevant staff to ensure that activities are set up on Teamwork® (project management software) and support their ongoing management.
4. Ensure the CRM (Salesforce) is updated with relevant organisational and individual contacts and interactions.
5. Management of membership queries

Administrative support to the membership manager, regional executive committees and specialty groups, and those representing World Physiotherapy on defined activities or events

1. Scheduling of all regional executive committee meetings and supporting other meetings and webinars both via teleconference and face-to-face.
2. Drafting forms and surveys using Microsoft Forms and SurveyMonkey
3. Other project areas: work with the membership manager to carry out activity analysis
4. Provide day-to-day administrative support for World Physiotherapy’s membership activities and services.
5. Assess ways to improve project management and outcomes.
6. Provide general project support and carry out any other tasks requested by the manager.

Person specification

The membership support officer must have experience in project support and organisational administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.

It is expected that the individual will ideally have a good first degree, or relevant experience gained across a range of comparable settings, preferably with additional experience or qualifications in project management and/or business administration. Experience of working with senior staff and committees is essential.

The individual must have a legal right to work in the UK.

Attributes

Essential:

• advanced computer literacy skills and competency with Word, Excel, Outlook, PowerPoint, SharePoint, Surveymonkey, Salesforce, Teams, and Zoom.
• strong communication skills (in a cross cultural/professional environment)
• the ability to multi-task, prioritise and manage own workloads
• cultural awareness and sensitivity
• tact and discretion for dealing with confidential information

It is expected that the person appointed will have:

• a minimum of two years in a relevant work environment
• demonstrable ability to organise and prioritise own workload effectively
• experience of meeting planning including webinars
• experience gained working with teams and individuals across time zones internationally
• delivered a variety of business support and office services
• an efficient and well organised working style

Desirable:

• understanding of the physiotherapy profession
• ability to speak an additional language such as French, Spanish, Portuguese or Arabic

Candidates with relevant experience who meet the above attributes will be invited for an initial interview, which may be followed by a technical interview and skills test.

 Trusts & Statutory Fundraising Officer

London, United Kingdom, E1 7PF

Contract: Full Time, Permanent.

Salary: £29,849.40 - £35,493.06

Closing Date: 24th Aug 2026

Interviews will be held: Thursday 27th/Friday 28th Aug 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Trusts & Statutory Fundraising Officer based in London to join our Fundraising Team.

About us

Centrepoint is the UK’s leading youth homelessness charity. We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. We provide homeless young people with accommodation, mental health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the role

The Trust & Statutory Fundraising Officer will build relationships with funders to raise income for a variety of impactful services that transform the lives of homeless young people including; homelessness prevention, independent living skills, mental health support services, jobs, education and training opportunities and capital projects.

You’ll be joining an ambitious and supportive team of 5 Trusts & Statutory fundraisers, working towards an income target of £1,650,000 for 26/27. If you want to play a role in raising vital funding for young people experiencing homelessness, apply today!

What you will be doing

• Manage a bespoke portfolio of trusts and statutory donors (worth up to £30,000) who give both unrestricted and restricted gifts to Centrepoint
• Research trust and statutory funders to identify new donors Centrepoint can work with
• Collaborate with service teams and finance colleagues to write restricted funding proposals and budgets
• Provide excellent stewardship to donors, producing high quality written communications and reports to sustain and uplift relationships
• Build strong relationships with donors through phone-calls, face to face meetings and emails
• Maintain an up-to-date donor database for your portfolio of donors (Raiser’s Edge)
• Work collaboratively with Officers across the wider Relationship Fundraising Team (which includes Philanthropy and Corporate fundraising)
• Live Centrepoint’s values, demonstrating Energy, Accountability, Focus, Integrity, Humility and Entrepreneurship
• Work alongside the other Trust & Statutory Fundraising Officer to manage our mid-value mailing programme (raising £75k in 25/26)
• Collaborate with and support the wider Trust & Statutory team, including administrative tasks such as income reconciliation, and larger funding propositions as needed.

This role is offered on a hybrid basis, combining home working with a requirement to be in our London office (Aldgate East) for 5 days per fortnight.

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Trusts & Statutory Fundraising Officer. Click ‘Apply’ now!

The Mental Health Foundation is recruiting for a CRM Officer to support the CRM team in our London office.

Deadline: 9pm on Wednesday 2nd September 2026
Location: London
Salary: Starting salary £32,604 rising to £36,796, plus London weighting of £4,000
Hours: Full time (32 hours per week)
Contract type: This is a fixed term role for 12 months

This exciting role will support the CRM team with data processes in our Beacon CRM fundraising database, as we look to integrate and automate more of our systems and processes. High-quality data will enable us to develop stronger relationships with our supporters, retention and maximise lifetime value working in an agile way.

What does the role involve?

• Manage data processes, imports and exports of all fundraising data including direct debits, new donors, email signups etc. in accordance with agreed protocols and in agreement with CRM Manager.
• Ensure that the use of the Fundraising database and the capture of all data from supporters or prospects conforms to data protection guidelines including GDPR relating to supporter preferences and consent.
• Support training for colleagues using the CRM (Beacon) and help ensure all members are trained and kept up to date on new features and enhancements as they require to do their job effectively.
• Support the reconciliation of the bank statement with Beacon and ensure the Finance team know where to find information to enable accurate coding for management accounts.

Why is this position on a fixed term contract?

Having this CRM Officer role in post for a year will support the ongoing business as usual data processes, whilst increasing capacity in the team to support efforts to increase the amount of automation of processes and integration between systems. This will ultimately reduce our reliance on manual data processes, reducing the volume of day to day data transfer, which should lead to a reduction of required capacity with the CRM team beyond the term of this contract.

What skills, knowledge and experience are we looking for?

• Demonstrable relevant experience working in Fundraising, or a Charity database team role using Beacon CRM or any database similar, with experience of CRMs in general.
• Evidenced experience of managing high volumes of personal data using a large and complex supporter/CRM database.
• Evidenced ability to think analytically and deliver the most effective and accurate solutions for data capture, manipulation and reporting.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application below. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at 9pm on Wednesday 2nd September and we are unable to accept late applications. Interviews are planned for w/c 14th September.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We operate a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.

We look forward to hearing from you!

About the role: AMRC is looking for a policy officer to join our small but highly influential policy and public affairs team, working at the heart of the medical research community. You will support our influencing and advocacy work, helping build a thriving research environment that facilitates innovation. We work with government and policy makers to ensure that our charities can invest in a healthy and sustainable research system across universities and the NHS. You will undertake analysis and horizon scanning to enable us to keep our members up-to-date, and you will support the development of AMRC’s policy activity. You will support activities in many areas of work including improving the sustainability of charity-university research; enhancing research careers, translation and infrastructure; maintaining a facilitative legislative and regulatory environment; and enhancing charity-industry partnerships, helping research findings to be translated into treatments, policy and practice more quickly. There will also be a public affairs dimension to the role that includes work with the APPG for Life Sciences, for which AMRC is part of the secretariat. 

Please see our website for the job description and application instructions. 

Thames Rivers Trust (TRT) is part of The Rivers Trust movement. We focus on the promotion and delivery of an ecosystem-based approach to improving the River Thames, working with partners including Thames Water, The Rivers Trust, the Zoological Society of London (ZSL) and a network of Catchment Partnerships across the Thames Basin, to deliver an integrated approach to managing the river basin for people, biodiversity and the environment.

We are recruiting a Programme Manager to lead day-to-day delivery of the Water Company Partnership: a developing arrangement between TRT, The Rivers Trust, Thames Water and ZSL that works alongside and helps coordinate support for the 27 Catchment Partnerships of the Thames Basin. You will oversee delivery across all five of the Partnership's workstreams and be accountable to the Partnership Board for progress, combining day-to-day programme management with support to the Board's strategic oversight.

In practical terms, this role exists to help integrate Catchment Partnership hosts and partnership members with Thames Water's delivery programme, and to upskill those partnerships so they are equipped to plan, fund and deliver more on the ground themselves, building the same kind of productive relationships with other funders and partners too, not just Thames Water. It is a genuine opportunity to shape how a major water company and its environmental partners work together, and to help turn that partnership into real, measurable improvements for rivers and the wider environment across the Thames Basin.

Your responsibilities will span five workstreams:

● Governance: catchment partnership maturity and tiering, network structure and governance models

● Monitoring and Evaluation: river health scorecards, monitoring standards and evidence for investment decisions and Thames Water's PR29 submission

● Capability and Capacity, including CaPS: TRT's own Catchment Partnerships Support Programme, learning and development, and running the Thames Catchment Forum

● Catchment and Nature-based Solutions: supporting delivery of wetland, river restoration and storm overflow projects

● Blended Finance: developing environmental market mechanisms and diversified funding for Catchment Partnerships

You will also service the Partnership Board, coordinate quarterly reviews with individual catchment hosts, and act as TRT's key liaison with Thames Water, The Rivers Trust, ZSL and Catchment Partnerships across the region.

We're looking for someone with experience delivering environmental, catchment or nature-recovery programmes, strong partnership working and facilitation skills, and the ability to coordinate complex, multi-organisation programmes through influence rather than line management. Knowledge of the water sector, WINEP or AMP planning, nature-based solutions or blended finance would be an advantage, as would a project or programme management qualification.

Please note that we are interested in receiving and considering applications from candidates who may not tick every box. You may be just who we are looking for.

The details

Salary: £40,000–£42,000 per annum, dependent on experience

Hours: Full-time, 37.5 hours per week

Contract: Initially funded for one year, with planned funding for a further two years

Location: Thames Basin, home-based, with regular travel across catchments and to partner offices in London

Reports to: Chief Executive, Thames Rivers Trust

How to apply

Please send your CV and a covering letter, explaining why you're interested in the role and how you meet the person specification. More details in the full job description is available.

Closing date: 10pm, Sunday 30th August 2026

Interviews: Tuesday 8th and Wednesday 9th September 2026

YEF Detached Youth Work Area Lead

Relationships change lives.

At M13 Youth Project, we believe every young person deserves trusted adults who believe in them, walk alongside them and help them discover who they are, what they have to offer and the difference they can make. For over 30 years, we've built those relationships through detached youth work - meeting young people where they choose to be, listening deeply and creating opportunities for belonging, belief and hope.

We're now looking for an experienced Detached Youth Work Area Lead to join our team and play a key role in one of the UK's most ambitious detached youth work research pilots.

M13 is leading the Greater Manchester consortium delivering the Youth Endowment Fund (YEF) Detached Youth Work Pilot. The Pilot aims to build a strong evidence base for detached youth work, combining outstanding frontline practice with rigorous evaluation to shape the future of youth work nationally.

Reporting to the YEF Detached Youth Work Project Lead, you'll lead detached youth work across two/three neighbourhoods within M13's delivery of the pilot. You'll be responsible for delivering high-quality detached youth work, modelling excellent relational practice, supporting less experienced colleagues through day-to-day practice, contributing to monitoring and evaluation, and building positive relationships with young people, local residents, community organisations and partner agencies.

This is first and foremost a frontline detached youth work role. You'll spend much of your week in parks, streets and neighbourhoods, building trusted relationships with young people through conversation, consistency and purposeful informal education. Alongside this, you'll help ensure high-quality implementation of the YEF Shared Practice Model within your neighbourhood patches, contribute to monitoring and reporting and work closely with the Project Lead and wider team to support the successful delivery of the pilot.

We're looking for someone who is an experienced detached youth worker, confident leading excellent practice and passionate about relational youth work. You'll be organised, reflective and proactive, with experience of taking responsibility for detached youth work within a neighbourhood, maintaining high-quality records, building effective local partnerships and supporting colleagues through encouragement, reflection and shared learning. Most importantly, you'll share our belief that relationships are the foundation for meaningful change.

This is a 22.5-hour per week, office- and community-based role (M13's full-time week is 37.5 hours). Your week will include six detached youth work sessions (three afternoons and three evenings), alongside planning, monitoring, partnership working and reflective practice. Some flexibility can be offered around when office-based work is undertaken, where operationally possible.

In return, we offer a supportive, reflective and values-led working environment, regular supervision, ongoing professional development, a generous employer pension contribution, TOIL for out-of-hours working, additional Christmas gift leave and the opportunity to contribute to nationally significant research that could shape the future of detached youth work.

If you're an experienced detached youth worker ready to combine outstanding frontline practice with leadership of detached youth work across neighbourhoods, learning and innovation, we'd love to hear from you.

We are looking for an experienced and enthusiastic Events & Customer Experience Duty Manager to join our Events team at Enable! 

The Events & Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable's venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience.

 The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service.

Working as part of the operational management team, the Events & Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Facilities & Operations Manager

Based: Wandsworth 

Salary: £32,000 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Office, Rota Based

DBS: Enhanced

Role Overview: 

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work. 

Main Duties/Responsibilities:  

Customer Experience

• Deliver a consistently high standard of customer service across all customer touchpoints
• Act as a visible and approachable presence for customers, clients and visitors
• Proactively identify opportunities to improve the customer experience
• Respond to customer queries, feedback and complaints in a professional and timely manner
• Resolve issues effectively, escalating matters where appropriate
• Ensure customer feedback is captured and used to support service improvements
• Promote a positive, welcoming and inclusive environment for all customers and visitors

Event and Operational Delivery

• Take operational responsibility for the smooth delivery of events and activities during duty manager shifts, including build, live and break
• Ensure all operational areas are prepared and ready for customers and event attendees.
• Monitor customer flow, queues, facilities and overall customer experience
• Respond quickly and effectively to operational issues and unexpected situations
• Ensure agreed event plans, procedures and customer service standards are delivered
• Work closely with event organisers, contractors, suppliers and internal teams to support successful event delivery.
• Produce high-quality End of Day Reports, identifying trends, lessons learned and opportunities to improve operational process and the customer experience, making recommendations to management to support continuous improvement
• Carry out pre-event venue readiness inspections to ensure all customer-facing areas, equipment and facilities are presented to the highest standard prior to opening
• Ensure venues are reinstated to operational standards following each event, identifying any maintenance, cleaning or operational issues requiring follow up

Team Support

• Lead, motivate and support customer service and front-of-house teams during events and daily operations.
• Provide clear briefings and ensure staff understand their roles and responsibilities
• Monitor team performance and provide coaching and feedback
• Support the induction and training of new team members
• Promote a positive team culture focused on excellent customer service
• Address poor performance or conduct issues in line with company procedures, escalating where necessary.
• Develop, implement and maintain consistent customer service standards across all venues, events and front-of-house operations
• Lead and follow through on receiving customer feedback 
• Support commercial objectives through strong customer engagement and insight
• Lead by example, demonstrating professional and exceptional customer service standards at all times
• Foster a collaborative working environment, encouraging effective communication and teamwork across operational departments

Health, Safety & Compliance

• Ensure the event operates in accordance with relevant health and safety procedures
• Respond appropriately to incidents, emergencies and safeguarding concerns
• Complete and maintain accurate operational and incident records
• Ensure staff follow relevant policies, procedures and risk assessments
• Support the safe evacuation, invacuation, lockdown and other emergency procedures where required
• Report any hazards, incidents or operational concerns to the appropriate manager

Communication and Administration

• Maintain effective communication with colleagues, managers, customers and stakeholders
• Complete shift handovers and operational reports
• Record customer feedback, incidents and service issues accurately
• Support the monitoring of customer service performance and operational standards
• Contribute to team meetings, service reviews and continuous improvement activity

Skills and Experience:  

Essential

• Experience working in a customer-facing operational environment
• Experience delivering a high standard of customer service
• Experience supervising, leading or supporting a team
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and decision-making skills
• Ability to work flexibly, including evenings, weekends and event days
• Good organisational and administrative skills
• Full UK driving License

Desirable

• Experience working in events, hospitality or similar operational environment
• Experience handling customer complaints and challenging situations
• Experience working in a busy venue or high-volume customer environment
• Experience supporting staff training and development
• Experience with customer feedback systems or performance monitoring

Key Competencies

• Customer-focused
• Operationally effective
• A confident communicator
• Calm under pressure
• Solution-focused
• A positive team leader
• Organised and proactive

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

This role leads the development of evidence-based, equity-driven research, policy and legal interventions that advance a rapid and fair transition away from oil and gas production in the UK.

About us

Uplift supports efforts to create a rapid and fair transition away from oil and gas production in the UK. We urgently need to phase out oil and gas drilling to stay within safe climate limits. Yet, despite having renewable resources in abundance, the UK remains Europe’s second largest oil and gas producer. We can and must be ambitious about moving past oil and gas production, while empowering and supporting workers and communities who rely on the industry for their livelihoods. Working with everyone from policy-makers and Parliamentarians, to academics and campaigners, Uplift undertakes research, analysis and campaigning to support a rapid and fair transition away from oil and gas production in the UK.

You will provide high quality, evidence-based speech and language therapy assessment and intervention to children and young people with neurodisabilities and neurodevelopmental concerns, within a multidisciplinary and multi-agency setting. 

Our service delivery aims to promote outcome focussed interventions, safe care, function and participation of children and young people accessing home, school, and community life. You will support children and young people with communication needs, speech, and language difficulties, eating and drinking and tracheostomy care at a highly specialist level, working within a multi-disciplinary and multi-agency setting

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Role Requirements

Clinical Skills and Responsibilities:

• Provide high quality, evidence based and equitable speech and language therapy interventions for children and young people attending The Children’s Trust.
• Lead the provision of high quality, evidence based speech and language therapy provision for children and young people attending The Children’s Trust School in partnership with other members of the Multidisciplinary Team and Education services.
• Support the Multidisciplinary Team regarding the impact of tracheostomies, on speaking and swallowing following assessment of laryngeal integrity, secretion management and swallow.
• Undertake specialist speech and language therapy assessments of children with highly complex needs e.g. multiple co-morbidities, neurodisabilities and chronic conditions, through standardised and non-standardised assessments and clinical observations.
• Devise suitable, individual, speech and language therapy plan that fit within the child’s daily routine, whether to be carried out by parents or members of the Multidisciplinary team; these
• Be an autonomous practitioner with responsibility for assessment, treatment, and planning for an allocated caseload of children/young people.
• Be a key point of support and advice for the speech and language therapy team and Multidisciplinary team.
• Work closely with all members of the Multidisciplinary team, as well as the child and family, to provide a fully integrated approach to the overall management of the child. This will include any home/school visits, professional child related meetings and / or appointments, as required.
• Liaise with all appropriate medical staff, whether employed by The Children’s Trust, visiting consultants or at off-site clinics, and attend clinics with the child as required.
• Contribute to the assessment and discussion of new referrals to The Children’s Trust, carrying out off site referral assessments around the United Kingdom, as required.
• Contribute to child related reports, including looked after children and annual review reports as required, and assist with the collation of these as and when required, in a timely manner and in line with organisational targets.
• Utilise patient reported and standardised outcome measures for each allocated child/young person and complete in a timely manner.
• Assess, evaluate, and recommend discharge/transition plans for children/young people within the multidisciplinary team framework.

Interview Date: TBC

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website). 

Employer Partnerships at Unifrog

We provide employers in the UK with a unique opportunity to connect with 1.9 million students and thousands of careers leaders and teachers at our partner schools and colleges. Whether employers are looking to improve the diversity of their workforce or want to support disadvantaged students through their corporate social responsibility (CSR) objectives, our tailored partnerships support employers to reach their early careers and DEI goals while also bringing engaging employer content to our audience of students in the UK.

What you’ll do

The Head of Employer Partnerships role is to make sure we achieve our partner growth, resubscription and revenue targets. You’ll be responsible for maintaining and improving sales excellence within the team, and ensuring a sky high resubscription rate. You’ll also establish and develop relationships with partner networks who can help us raise our profile in the early careers space, and secure opportunities to share our data insights with emerging talent and CSR audiences. 

Key responsibilities:

• Lead the Employers team to achieve their objectives, including increasing our partner base, the diversity of our employer partners, and hitting revenue and resubscription targets.

• Shadow the Employer Partnerships Managers on demos and check-in calls. Share best practice, give feedback and support the team to perform as best they can.

• Support the Employer Engagement Coordinator and Partnerships Managers with account management processes and look for ways to improve return on investment for partners.

• Work closely with the New Business Lead to build prospecting campaigns and achieve demo targets.

• Conduct performance reviews and support the team with their development goals.

• Be the point person for escalation of issues related to partners at a high risk of being lost/that have expressed a desire to end their partnership with us.

• Establish and develop lasting partnerships with leading networks in the early careers space.

• Be responsible for the sales and partner retention for a small number of employers, with the responsibilities of an Employer Partnerships Manager.

• Lead on in-person and online events, working closely with our Events and Marketing teams to deliver outstanding and impactful experiences for our employer partners, teacher, student and parent audiences.

Working together

You will line manage the Employer Partnerships Managers and Employer Engagement Coordinator. You’ll work closely with the New Business Lead, Data and UK school and colleges teams, and liaise with the Marketing and Events team on the promotion of events and collateral required. 

You will report to the Partnerships Director for UK and Employers.

What we’re looking for

• 2+ years sales experience.

• Strong leadership skills and line management experience, with the ability to motivate and inspire teams and individuals.

• Proven track record of excellent relationship management.

• A background or interest in Early Careers/Talent or Social Value.

• Strong communication skills - both written and verbal.

• Personable and resilient.

• Innovative and able to implement and execute strategies.

• Proficient in forecasting and data analysis.

• Excellent presentation skills to represent Unifrog at events. 

• Active listening and objection handling skills

• Keen attention to detail.

• Strong organisational skills.

• Interest in the education and early careers space. 

Benefits 

On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:

• Mission focussed
  
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Be part of a growing company
  
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Grow individually
  
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  
  Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £52,000 per annum (Grade D) pro rata, plus commission from employer partnerships in your portfolio and performance-related incentives. (OTE £57,000 per annum, pro rata).

• Full-time.

• Fixed-term contract for 15 months. 

• Work remotely or in our London or Edinburgh offices.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Start date: 2nd November 2026, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Monday 24th August 2026. 

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

• Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions below.

• Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time you had to lead a team to meet a goal - what was your approach? (250 words)
 

• Stage 2: Phone task (15 minutes)

• Stage 2: Video call interview (1 hour) 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Video call interviews will be held w/c 7th September 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• How we communicate

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• Embedded EDI

As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• Recruitment processes
  
  To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

ave you been affected by hepatitis B? Could you use your experience to help others?

We are looking for someone with excellent engagement skills, real drive and a passion for helping others to deliver a flagship new health service in North East London. You will use your own experience of hepatitis B to help others access the information, testing, treatment and care they need.

You will:

• Establish strong relationships with health and community service colleagues.
• Build strong working relationships with communities from areas where hepatitis B is common, such as South Asia, Africa, the Caribbean and Eastern Europe.
• Recruit and develop a network of enthusiastic and well-supported volunteers.

Your role will involve patient outreach and engagement, organising and delivering events in community settings and building partnerships with community organisations. This is a frontline role requiring excellent communication and organisational skills. Creativity and innovation welcome!

12-month contract (with possible extension).

Salary: £28,860