Job Title: National Domestic Abuse Helpline Adviser

Salary: £27,948

Location: Tower Hill, London

Contract Tye: Permanent 

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  For more information on our work, please visit our website.

Responsibilities

We are recruiting National Domestic Abuse Helpline Advisers to provide support and information to women experiencing domestic violence and other forms of violence against women and girls (VAWG), family and friends supporting them, and associated professionals, by providing, trauma-informed emotional support and practical help, led by the caller’s needs.

You will participate in answering helpline calls on a 24 hour rota system, assessing each call individually to ensure the highest standards of support. You will be involved in making referrals to women’s refuges and other agencies where appropriate, and complete reporting and evaluation data for the service.

Essential Skills or Experience

You will have an awareness of domestic violence issues, together with the ability to assess the needs of callers to the helpline. In addition you will possess excellent communication and interpersonal skills combined with a non-judgmental and confidential approach to supporting women. You will be well organised and have a demonstrable ability to use Microsoft Office. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme

Other information

Closing Date: 9:00am, 03 November 2021

Interview Date: w/c 08 November 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Special notes:

1. While our preference is for applicants to be able to work 37.5 hours a week, we are happy to also accept applications from candidates who are available to work 22.5 or 30 hours a week. Please note however, due to the rota pattern in place applicants must be prepared to work on a 24 hour rota across all days of the week, weekend, evenings and nights. Successful candidates will be expected to work atleast two night sifts per month. We are unable to agree to applicants only working certain hours and days of the week.

2. The helpline adviser role is currently home based. However with the easing of COVID-19 restrictions successful applicants will be expected to work from our head office at Tower Hill, London in the near future. 

Do you have a passion for working with people and helping to end homelessness? If so, Rentstart is the workplace for you! An exciting opportunity is available to join our fantastic team in Elmbridge to work towards ending the cycle of homelessness in our borough.

Why this role matters

Are you passionate about wanting to work with people who are homeless?  Are you motivated to reach out to people who are rough-sleeping and encourage them towards a life off the streets? If so, we would love to hear from you.

Rentstart is a homelessness charity based in Walton on Thames and has been running for 20 years. Our aim is to connect with, house and then support people who are homeless or vulnerably housed. The majority of our clients are supported into the private rented sector.

Each year we provide advice to around 400 people and go on to house and support circa 150 people (support is given for as long as each client requires it). Most of our clients cannot access private rented accommodation without our help.

This role is crucial to our work, connecting with vulnerable individuals, often with challenging behaviours, and support them to move forward with their lives.

Job Description - Overview

You will find and reach out to rough-sleeper clients who are either not aware of Rentstart or who are resistant to help. Some of these people may be chaotic, may have mental health and addiction issues but need your help and support. You will focus on developing a relationship with the individual, offering personalised, creative, innovative, and effective support. You will maintain the relationship with clients, build trust and work in an inclusive and empowering way as a single point of contact.

Throughout your work you will have some autonomy and periods of time lone working. Your intervention with these people will aim to result in engagement with the services of Rentstart. You will provide initial 1-1 assessments for clients who are referred to Rentstart, assessing their suitability for housing and support, and where appropriate create support frameworks and/or referrals to supporting agencies. You will provide support for living and lifestyle needs for clients, including engagement with mental health, drug/alcohol, GP, and debt support agencies. You will assist housed clients with life skills, including tenancy training and benefit support. You will monitor and track your outreach services and report on findings on a regular basis.

This role requires a committed, resilient, and flexible individual who can contribute to delivering the team’s range of functions including the ability to provide real opportunities to people in need of help to access the services they require. This role involves unsociable hours and weekend work in order to provide the most effective service to those on the streets and can be demanding but is equally rewarding. 

Please see the Job Description & Person Specification documents for a full description of the role including a breakdown of duties.

Key responsibilities
Service user support

• Manage a caseload of learning4living service users on their support journey with the Hope Centre.
• Carry out holistic needs assessment to capture individual learning/support needs for the service users’ employability pathway and action planning to ensure support needs are managed
• Ensure service user remain motivated to engage and their involvement is person-centred
• Listening to service users and encouraging positive steps towards personal development.
• Providing advice, information, practical and emotional support to service users regarding their employability pathway and general support needs
• Regularly reviewing and reporting findings of caseloads to Skills and Employability Lead.
• Advocate for service users with internal and external services to ensure service users are engaging with the right support services and referrals to such services are appropriate
• Complete full, detailed and accurate records on the database.
• Complete relevant employability service and funding paperwork to required standards.
• Carry out regular progress reviews with service users.
• Ensure internal and external colleagues are kept up-to-date with service users engagement and progress.

Training design/delivery and group facilitation

• Design relevant groups and training resources (including Employability)– to include (where necessary) lesson plans, PowerPoint presentations and training handouts.
• Ensure all training & group materials are consistent with recognised learning standards.
• Support in the training of  other staff/volunteers to deliver training courses and facilitate groups
• Work with volunteers to ensure that learning support is available for identified learners during training and workshops.
• Keep accurate registers of all lifeskills/training sessions delivered and report any concerns with learner attendance or progress on the database and to the Service Manager
• Deliver engaging and interactive training sessions and groups
• Ensure all preparation is completed prior to training/group sessions – including printing of all relevant paperwork and delivery area set up correctly in advance.

General

• All information must be maintained within GDPR regulations and maintains confidentiality.
• Always maintain professional boundaries with service users.
• To ensure that all mandatory training is complete within specified timelines
• To update knowledge and understanding of safeguarding procedures and report any concerns timely and as per policy
• To be an active and effective team member.
• To work some hours outside of normal office hours (including evenings and weekends).
• At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures.
• To offer support and guidance to volunteers within the service
• To maintain a professional level of communication at all times.
• To keep clear records and plans of all contacts with service users, professionals and meetings with external agencies.
• Undertake other duties as may be reasonably determined by the Service Managers, Head of Service Delivery, the CEO or Board of Trustees.
• To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.
• To adhere to the relevant health and safety requirements at all times and ensure registration of all visitors, volunteers and service users on site.

Administrative

• To raise and maintain service user records in terms of attendance to workshops and as required for case management.
• To complete and file required records in line with the requirements from external funding bodies.
• To record, monitor and report on service user progress and outcomes.
• To attend staff meetings as and when required.
• To attend relevant training sessions and courses.

To carry out other reasonable tasks as requested by the Skills and Employability Lead or Head of Service Delivery.

Service Objectives 

• To support service users in identifying realistic job/career choices and plan a pathway to getting back into work and (or) engaging in meaningful activity and life skills
• To provide service users with the tools and knowledge to independently seek employment/volunteering/learning opportunities.
• To support engagement in and delivery of Hope Centre’s ‘life skills’ programme of activities
• To deliver essential work skills training for sustainable employment.
• To support recent and relevant competency-based work experience.
• To provide opportunities to connect with local agencies, businesses, and charity partners to move service users closer to secure paid employment, learning or long-term volunteering.
• To work holistically with users of the service, focusing on an improvement in confidence and self-esteem and progress towards personal objectives
• To offer preventative support to stop a cycle of homelessness / poverty, supporting personal growth
• To work cohesively with other internal service delivery, including specialist Mental Health & Substance Misuse teams

Person Specification

Qualifications
Essential Criteria

• L2 English and Maths
• Evidence of continual professional development

Desirable Criteria

• L3 or above Education or Training qualification (or willingness to complete)
• Education assessor or verifier certification
• First aid Certificate

Knowledge
Essential Criteria

• Good understanding and awareness of housing and homelessness issues
• Understanding of how mental health and substance misuse may impact on ability to seek and sustain employment
• Understanding of the barriers to employment for those who have experienced homelessness or are living in food poverty
• Understanding of risk assessment and risk management in working with vulnerable adults
• Knoweldge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner.

Desirable Criteria

• Understanding of the principles of coaching and mentoring in supporting independent choice and overcoming barriers 

Experience
Essential Criteria

• Have experience of working in an advice and guidance setting, recruitment or support work setting
• Experience of preparing service users for work and training
• Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations
• Experience of training design and delivery
• Experience of designing workshops around homelessness, employability or independent living and facilitating groups

Desirable Criteria

• Have experience of delivering career advice or progression
• Have experience of training and risk assessment in working with service users with vulnerabilities/long term unemployed
• Experience within a challenging, target driven work environment specifically within a mental health, substance misuse or employability skills setting
• Awareness of local services

Skills & Abilities
Essential Criteria

• Ability to deal with stressful and difficult situations in a calm manner
• Excellent presentation skills
• Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users
• The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders
• Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required.
• Excellent organisational and record-keeping skills
• Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines
• Empathetic and able to relate to staff, volunteers, service users and external agencies
• To keep composure in the face of emergency and unexpected events
• Ability to prioritise and manage workload

Desirable Criteria

• Experience of using motivational Interviewing techniques

Practical
Essential Criteria

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Willingness to complete Enhanced DBS

Desirable Criteria

• Full clean driving licence

Closing date of application if 28/10/2021.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

Then Advance could be the career choice for you!

WE ARE LOOKING FOR TWO HOUSING IDVAS (INDEPENDENT DOMESTIC ABUSE ADVISORS) TO JOIN OUR TEAM WORKING IN CO-LOCATED SETTINGS ACROSS HAMMERSMITH AND WESTMINSTER

Salary: £28,000 - £30,500 for experienced co-located IDVAs looking for a new challenge

Location: Westminster/Hammersmith 

Hours: Full time; 35 hours per week     

Contract: Permanent

Posts: 2

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community. 

What we do:

Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea and Brent. We work within a coordinated partnership response to domestic violence to provide independent domestic violence advocacy and support for women, children and young people and women’s community services for women who are involved in the criminal justice system, in anti-social behaviour or are at risk of breaking the law.

The project:

The Housing IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process, specialising in working with clients for whom housing, and risk of tenancy breakdown is a factor. You will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. 

What you will bring:

The post holder will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse and Housing sectors. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with housing needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

In short, you will:

• Establish positive, proactive and innovative working relationships with housing services and partner agencies. 

• Provide high-quality crisis intervention, information, advocacy, and proactive support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.

• Assess the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs. 

• Advise women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced.

• Work as an advocate to raise awareness and upskill professionals within Housing plus work with colleagues to successfully develop and deliver training.

What we offer:

• 30 days holiday plus public holidays, and a day off for International Women’s Day

• Pension scheme 

• Access to our Employee Assistance Programme

• Various forms of wellbeing support ranging from meditation to self-journaling

• Organisation wide away days

• The opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

The closing date for applications is 29th October 2021

To apply: Please submit your CV with a supporting statement setting out how you meet the criteria for the role

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check

Opportunity to work for highly regarded local charity in their Advocacy team providing an IMHA Advocacy support and representationto Southleigh Community Hospital patients under the 1983 Mental Health Act (2007) and to exercise, as requested by clients the powers given to IMHA advocates under that legislation.

Key Responsibilities:

• To offer qualifying patients who are detained or otherwise covered by Section 130C of the Mental Health Act assistance in understanding and exercising their legal rights as outlined in Chapter 6 of the Mental Health Act Code of Practice.
• To discuss with patients their views, preferences and wishes and determine with them a course of action which promotes their rights.
• To assist users in obtaining help in the community from other agencies (e.g. social work, voluntary organizations, benefits advice, housing advice etc) and in a hospital setting (e.g. occupational therapy, psychology etc).
• To accompany clients to key meetings such as ward rounds, manager hearings, tribunals, case conferences, care planning meetings and meetings with individual professionals to provide support and representation as appropriate
• To write letters of complaint on behalf of clients or help them to write letters and, to accompany them to meetings to discuss complaints.
• To support users in the pursuit of their rights with respect to:
  • Care Act 2014
  • Local policies e.g. Care Programme Approach
  • Other relevant legislation e.g. Access to Health Care Records
  • NHS complaints procedures and other (e.g. local authority) complaints procedures, where appropriate.
  • To discuss possible further action; e.g. use of the legal system or the Ombudsman and to assist clients in pursuing these courses if they wish.
• To take up other issues of importance to users relating to their mental health needs and treatment and to promote self-advocacy
• To provide non-instructed advocacy where necessary to individuals who lack the mental capacity to directly instruct an advocate.
• To ensure that service users have access to the full range of information they need in order to be able to make informed choices about their care and treatment, to exercise their rights and to maximize their entitlements
• To develop links with community and service user groups in order to provide information on advocacy and general mental health issues
• To monitor client feedback and views and pass these to providers with the aim of promoting good practice and clients’ needs
• To ensure that information available within the advocacy service is appropriate and accessible to all mental health service users
• To maintain accurate records on the advocacy database, including records of all contacts with users of the Advocacy Service

We look forward to receiving applications from qualifed and experienced mental health Advocates. This is a 2 day per week role for 6 months , with potential to increase in hours and contract length.

FTE Salary £27,021 ( so £11,260 for 2 days per week), 28 days holiday and good benefits.

Mind in Croydon is an Equal Opportunities Employer.

Role Overview 

Job Title: Independent Domestic Violence Advocate (Fixed Term, Maternity Cover) x2

Location: Hertfordshire

Salary: £26,641 per annum

Contract type: Fixed Term until 19th June 2022 and 31st March 2022

Hours: Full Time, 37.5 hours per week

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Responsibilities

The independent domestic violence advocate will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children. This will involve establishing and prioritising the risks to and the needs of survivors of domestic abuse and developing and delivering individual support and risk management plans in partnership with other agencies who attend the MARAC.

The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment and enabling them to access their rights, make decisions and increase their life options. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

You will advocate both verbally and in writing in a range of settings including civil and criminal proceedings and with criminal justice professionals.

Essential Skills or Experience

The successful candidate will have significant proven experience of providing emotional and practical support to survivors of domestic violence. You will understand the legal system in how it relates to survivors of domestic violence and have strong communication skills to deliver presentations and reports to stakeholders effectively. An ability to work independently and prioritise a busy workload is essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervision for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: Tuesday 26th October 2021 at 9:00am 

Interview Date: Wednesday 3rd November 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We are looking for a proactive and well-organised Social Media Assistant to join our Digital Engagement team. You will be moderating our social channels, assisting with the creation scheduling of engaging content, and helping us report on our social media activity.

This role is regularly exposed to emotionally challenging material which can be upsetting. Samaritans provide a supportive and friendly environment where your wellbeing is a priority. We support our people through our Mental Health First Aid network, independent counselling support phoneline and support from a team of qualified psychotherapists, trained to support trauma.

• Full time / Perm
• £21,000 - £24,000 
• Based in Ewell (Surrey) with a mix of home working and office work
• We encourage flexible working, talk to us about your preferences

Key Responsibilities

• Closely monitor Samaritans’ social media channels and provide timely and appropriate responses where necessary, using Sprout Social
• Support the coordination of digital content distribution across all digital channels
• Work with the Social Media Manager to report on agreed performance metrics across our social media channels, using a mix of tools including Sprout Social, Google Analytics, dashthis, and Microsoft Excel

Skills & Experience

• Planning, creating, editing and proof-reading digital content
• Excellent digital copywriting skills
• Good understanding of digital marketing channels and techniques, and the ability to utilise these to best effect
• Experience handling incoming enquiries through social media
• Reporting on social media, digital marketing or communications activity
• Empathy with our audiences

At Samaritans, our vision is that fewer people die by suicide. We believe that suicide is preventable and that, together, we can make change that saves lives. 
Samaritans is needed now more than ever. We answer a call for help every seven seconds and need to be able to reach and connect with a diverse range of people. Whether it’s through our life-saving helpline service, innovative partnerships or impactful campaigns, we work towards our vision in many different ways and our communications need to reflect this. 

Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We warmly welcome applications from a diverse range of backgrounds and experiences. 

The closing date for this role is Sunday 31st October. Full job description can be found on our website.

Ready for a new challenge?

We are looking for an organised, self-motivated and confident individual to join our Social Prescribing team working with adults and children, specialising in mental health needs, and helping patients to access support that will help them lead more independent, resilient and healthier lives.

Working alongside GP practices, Social Prescribing Link Coordinators help patients and families connect with health and community services which will make a real difference to their emotional and physical wellbeing.

You will deliver personalised support to patients, independently managing new referrals from health professional and a caseload. It’s essential that you have an understanding of how to prioritise need, and are able to recognise when to refer on to specialist services, and must be confident to communicate at all levels across health and social care sectors.  

The position is available in Sheerness and applicants must have experience of working with adults or children, a background in medical or social care, and experience of delivering mental health support to clients or groups.

You will need to demonstrate a robust knowledge of confidentiality, data protection, safeguarding and boundaries in all aspects of your work. Car driver essential.

It’s time to make a difference.

We all need help sometimes. And sometimes we need a lot of help.

We are looking an experienced, motivated and compassionate person to join our established team as a Social Prescribing Care Coordinator specialising in working with patients with cancer. The opportunity is available in Medway and you will work alongside the Medway South Primary Care Network (PCN) team, providing patient coordination and care.

You will support the PCN and practice teams to deliver a high standard of support to patients with cancer. This will involve being in daily contact with patients experiencing a range of cancers and you will be responsible for consulting with them and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, empowering them to be independent whenever possible, and working with the care team to evaluate interventions. You will also support and signpost patients over the telephone, progressing their care pathway in liaison with other colleagues in the PCN and departments in the hospital.

A key aim of Care Coordination is to help patients engage more fully in their own health and wellbeing and you will work in closely with patients, primary care services and hospital team members, supporting cancer care pathways and helping patients feel more empowered and actively engaged in their treatment. Personalised care and the use of shared decision-making techniques support patients to have a voice regarding any treatment undertaken; your role in providing personalised care will involve coordinating interventions, and ensuring records and information are updated and shared effectively to provide the seamless integration of services around cancer patients.

Applicants must have experience of working with people experiencing cancer and cancer care, and be able to support people in a way that inspires trust and confidence. You should have excellent communication skills and be able to demonstrate a robust knowledge of confidentiality, data protection, safeguarding and boundaries in all aspects of your work. Car driver essential.

Is this the role for you?

We are looking for a new member of our domestic abuse outreach service. This role will be working with survivors of domestic abuse.

In this role you willcontact clients  and using sensitive listening and questioning skills,  allow clients to explain their situation and empower them to set their own priorities. You will also provide skilled practical help, advice and emotional support to enable clients to reach an informed decision regarding their future, including safety planning and risk assessment.

If you feel that you would be a good addition to the team and have previous experience of supporting or working with vulnerable adults and their families or have knowledge or experience of supporting survivors of domestic abuse please see how to apply.

Join a growing supported accommodation provider set up against the backdrop of the housing crisis and with an aim of providing a best in class service for its clients who are predominantly single homeless adults.

Candidates with managerial experience would be ideal but not essential. We are looking for an individual who is passionate about making a difference, has pride in their work and who would relish the chance to grow with our organisation.

Our organisation provides supported accommodation to homeless vulnerable adults with identified low to medium level support needs ranging from mental health needs, medical conditions, financial difficulties, general emotional support amongst others.

The main role of a support worker will be to support their clients according to their assessed needs and to help individuals develop their own skills to ultimately allow them to live independent lives. Each client’s general well-being will be the responsibility of their support worker who will be required to hold weekly key work sessions, workshops and general ad hoc support that may be needed. Referrals to external service providers of specialist support such as drug and alcohol services amongst others and checking in on client’s progress with said services will also be a key part of the support service.  

Additional tasks outside of the focused support may include house and room inspections and general welfare checks as well as other roles which complement the core support of the clients.

Skills and experience required:

• Has knowledge or experience in the social care sector
• Is passionate about helping others
• Has confident and effective communication skills
• Is comfortable lone working & holding one-to-one key work sessions
• Is capable of using basic IT systems and is willing to learn new support software
• Is willing to travel to different locations in London to provide support
• Is organised and able to maintain a detailed a coherent trail of reporting, keeping records and updating information on the relevant platforms
• Understands the importance of equality and diversity as well as confidentiality
• Own transport car/cycle
• Has a UK driving licence and is willing to drive to client meetings, (mileage will be paid).

Employment is subject to a satisfactory DBS check and successfully completing a 2-week induction.

Job Title: Refuge Worker

Salary: £25,955 per annum

Location: Waltham Forest, London

Contract Type: Permanent 

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Responsibilities

This role requires an exceptional individual who wants to make a difference. As a Refuge Worker, you will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

You will ensure the smooth running of the refuge, including the admission of survivors of domestic violence to the refuge. You will also assess and advise on their entitlement to welfare and housing benefits and housing management. You will develop support plans for each resident and aid them to obtain permanent accommodation.

Essential Skills or Experience

The successful candidate will have evidence of strong casework management skills, good written and verbal communication, and an understanding of the importance of maintaining professional boundaries. You will be required to bring safeguarding children or vulnerable adults to the immediate attention of the service manager, or if unavailable another manager. Direct experience of providing support to women is essential as is a current understanding of legislation relating to domestic violence including civil/criminal legislation and welfare rights. The ability to work as part of an on-call rota is essential and occasional evening work in emergency situations.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervison for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: Wednesday 20th October 2021 at 09:00am.

Interview Date: Tuesday 26th October 2021.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

WEEKEND SUPPORT WORKER, TRANSITIONS SOUTH, NOTTINGHAM, PERMANENT, 15 HPW, FRWK03 £6,968 - £7,565 (PRO-RATA)

Do you want to make a real difference in the lives of vulnerable young people in Nottinghamshire? Do you have a passion for engaging, inspiring and supporting young people to meet their potential and forge a secure future for themselves?

Framework provides supported accommodation across Nottinghamshire to this cohort which includes young people leaving care, and those who have been unaccompanied asylum seeking children.

Taking a lead from support planners and working in partnership with other agencies, support workers will help deliver personal support plans by supporting young people to complete daily tasks, build confidence and learn new life skills on their journey towards independence.
Experience of working in housing and homelessness or similar supportive environments is desirable for the support worker role but is not essential, as training will be provided.  Aptitude and approach is key!

We can offer meetings at the service core (the 24 hours staffed part) for those who are genuinely interested in finding out more.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

YMCA DownsLink Group are currently recruiting for a Project Worker to alongside our wider housing team to support with the day-to-day operation of our residential accommodation project for young people aged sixteen to twenty-five based in Brighton & Hove, East Sussex. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £23,530 per annum.

About the Project Worker role:

Working as part of a team, you will support residents to acquire the skills they need to lead independent and fulfilling lives. You will use Psychologically Informed practices, Trauma Informed Approach, and restorative practice to enable residents to articulate and achieve their ambitions and aspirations and work with them to identify, map and encourage the growth of their assets, strengths and talents.

Based in our 24-hour staffed supported housing project in Brighton you will work early and late shifts across 5 days, welcoming residents when they first move in, and supporting them throughout their journey to independence, by providing one to one support, group work and activities, and enabling access to specialist agencies where required.

Responsibilities of our Project Worker:

• Identifying and keeping track of the needs and the risks presented by the young person to ensure they can keep themselves safe and that where possible their personal development isn’t hindered
• Recording all incidents, accidents and safeguarding issues that require further investigation, and share appropriately e.g. with project staff, the on-call manager, visiting staff
• Facilitating a process of development and progression planning allowing the young person to take the lead in identifying actions and goals
• Ensuring young people’s views, aspirations, concerns and ideas are sought and acted upon
• Promoting a credit culture by encouraging young people to pay an element of personal charges upfront and keep up to date with all payments due
• Coaching young people to manage their occupancy agreement in preparation for independent living by keeping housing rules
• Maintaining a current knowledge of housing benefits and welfare benefits for young people and keep abreast of significant changes to housing law in a bid to help them keep on top of claims
• Working in a team on a rota pattern (which may include evenings and weekends) to ensure cover and taking responsibility for safe delivery during periods of lone working
• Participating in development, training and supervision and utilise Reflective Practice Supervision to encourage Trauma Informed care
• Carrying out any other appropriate duties as directed by the Projects Manager to support and promote the work of YMCA DLG in accordance with the post holders’ capabilities

What we are looking for in our ideal Project Worker:

• Experienced in and/or passionate about working directly with young people aged 16-25 and able to engage and relate well to this age group
• Understanding of the key risks, challenges and opportunities for young people
• Able to inspire and work proactively with young people to develop their talents
• A confident and capable communicator with the ability to engage, inspire, enhance learning and provoke thoughtful reflection
• A well-rounded coach who can both challenge and support when appropriate
• An excellent planner and organiser, who is able to manage lots of tasks at the same time and keep appropriate records
• Motivated and resilient, with a ‘can do’ attitude
• Able to build strong relationships with other professionals in other organisations
• A strong team player who can support and challenge colleagues appropriately
• Able to develop and implement new ideas to solve problems and improve services and resources
• Able to work with minimal supervision
• Able to use a range of methods for persuasion and achieving positive results with young people
• A commitment to the aims and values of the YMCA DownsLink Group

Benefits you will receive as our Project Worker:

• 27 days annual leave per annum (plus bank holidays)
• Company sick pay scheme
• Life assurance policy of 2x your annual salary
• Health and wellbeing cash plan
• Cycle to work scheme

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.
 

If you feel like you have what it takes to become our Project Worker click apply today, we would love to hear from you!

Closing date: 22nd October 2021

Interview date: 2nd November 2021

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).