ISWAN is a leading international seafarers’ welfare NGO that promotes the welfare of seafarers worldwide. Our current CEO is retiring in 2021, and we are looking for a new leader to take the organisation to its next stage. With offices in the UK, India, and the Philippines, ISWAN runs a range of programmes and services that improve the physical and mental wellbeing of seafarers worldwide. The main programme is SeafarerHelp, the free and confidential twenty four hour helpline for seafarers and their families. Over recent years ISWAN has developed a widely respected programme that seeks to improve the mental wellbeing of seafarers. ISWAN is a membership organisation with members from shipping companies, unions, insurers, welfare agencies, and governments.
Responsible for twenty two staff the role requires the ability to develop constructive partnerships with a range of different organisations, including funders, in the maritime world. The role will also require working closely with the board of trustees.
We are looking for a creative, collaborative, and inspiring individual. We need the new CEO to lead and shape ISWAN’s strategic direction. The successful candidate will have experience in service delivery, fundraising and business development, marketing and communications; corporate governance; finance and, ideally, knowledge of seafarers and shipping.
We promote a working environment in which diversity is recognised, valued and encouraged. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. Our policies seek to ensure job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this throughout all areas of employment.
Application by letter (strictly no more than 800 words) and CV (strictly no more than 3 A4 pages)
First interviews: week commencing 7th December 2020
Second interviews: week commencing 11th January 2021
All applicants must be eligible to work in the UK.
The International Seafarers’ Welfare and Assistance Network (ISWAN) is a membership organisation which works to promote and support the w... Read more
The client requests no contact from agencies or media sales.
Head of Information and Advice
Independent Age (Older People's charity)
£54,450-£57,525
London (flexible working)
Full-time, permanent
Independent Age is a national charity founded over 150 years ago with a clear mission to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.
We are independent so others can be.
We achieve this by providing free impartial information and advice on the issues that matter most as we grow older, and work within communities to connect people, places and services to reduce isolation and loneliness. We also act as a catalyst for positive policy change by challenging the underlying causes of discrimination and inequality.
The charity has undergone a significant period of organisational change and our service-transformation will continue over the next few years so that we can deliver on our commitments to the people who depend on our services and the organisations who we partner with.
The Head of National Services is a new role and brings together our functions of information, advice and the digital delivery and is crucial in driving forward the change we need.
You will play a critical role in delivering a range of impactful national services for older people and transform our existing information and advice offer creating a brilliant service that reaches those who need us most.
Going forward, there will be a focus on the development of new, exciting and accessible digital and telephone services that reach a diverse range of people. Our aim is to create forums, groups and platforms that enable people to connect, offer advice and share their stories, fostering a sense of community and peer support.
You will lead and inspire your teams to provide person-centred services that deliver real impact through clear strategic direction, operational support and integrating services and projects across the organisation. In the coming years we will need to be an ever increasing focus on digital service offerings.
How to apply
Application is by way of a CV and a Supporting Statement.
Closing date: Monday 9th November
There is a two stage selection process.
First Interviews: W/B 16th November
Second interviews: Monday 23rd November
The format of the interviews will be determined by the COVID-19 guidelines and restrictions that apply at the time.
NFP offers a range of charity recruitment and HR services including executive search, assessment, leadership development, salary revi... Read more
Full-time, fixed-term contract until June 2021
£27,793 - £31,342 pa
Flexible location, some working in London office
What the job involves
The Health Information Officer plays a vital role producing clear, evidence-based health information for people with or worried about prostate cancer and other prostate diseases.
The role involves working on a wide range of support resources for men and their families, including printed publications, films, animations, infographics and online content.
You’ll work with men and their families to make sure all of our health information resources answer men’s questions and give them the information they need to deal with a diagnosis of prostate cancer.
As well as researching and writing health information, you’ll be checking and proofing copy from teams across the organisation to make sure all the charity’s health information is clear, accessible and evidence-based.
You’ll also work closely with our Communications team to promote our information resources, helping to ensure they reach as many people with prostate cancer, and their families, as possible.
What we want from you
We’re looking for a strong communicator who can turn complex medical information into easy-to-understand English and who understands the importance of accurate and timely health information for people with cancer.
You’ll have experience of researching and creating evidence-based health information for a public audience in a variety of formats and the ability to gain an in-depth understanding of medical and health-related information.
You’ll also be a skilled writer who can tailor copy to their reader and make sound judgements on the accuracy and relevance of content.
A proactive, self-motivated and highly organised individual, you’ll be able to manage a busy workload and keep on top of multiple projects. And with excellent interpersonal skills, you’ll be comfortable communicating with a wide range of people, from people with prostate cancer and their families to specialist clinicians.
If you would like to make a real difference to the lives of people with prostate cancer, we would like to hear from you.
Why work for us?
We’re here to stop prostate cancer killing men and damaging bodies and lives. We unite the brightest minds in science and healthcare and the most passionate and caring people to help men live long and live well. As the number of men diagnosed with prostate cancer continues to rise, we continue to make advances in research to focus on radical improvements in diagnosis, treatment and support so that we can build a future where lives are not limited by prostate cancer.
The support we’ll provide
Join our team and you’ll be working at an award-winning charity that will help you learn, develop your skills and expertise, and achieve your highest aspirations. We provide everything you’d expect from a professional organisation – competitive benefits package, contributory pension scheme, life insurance, and season ticket loan – but much more besides. Work with us and you’ll see your efforts pay off as we fight for a better future for men.
Closing date: 8 November 2020.
Interview dates: 17 November 2020.
We welcome applications from all sections of the community.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Richmond Advice and Information on Disability (Richmond AID) are looking for an enthusiastic, hardworking and highly motivated person to join our team.
Send your CV and a Cover Letter telling us how you meet the Experience needed on the Job Description.
Advice and Information Navigation Officer
Salary: Pro rata of £22,065 to £27,800 incl OLW depending on experience.
Closing Date: 10am on Tuesday 27th October 2020
Contract: Part time, 21 hours per week
Contract length: This contact will be for one year initially and is subject to finding further funding.
The role will involve working within our experienced advice and information team. The Advice Service provides people with long term health conditions, disabled people and carers with one-to-one confidential advice and support on a range of areas including health and social care, housing, benefits, debt, grants, transport and mobility, aids and adaptations, education and work related issues and more. You will also support people to access services, activities and opportunities in their community. This role involves working across Richmond and Hounslow boroughs.
You will need to have experience of advice work, be a team player and have the ability to work from your own initiative. Training can be provided and our priority will be to get the right skills and approach. You can receive some on the job training and one to one support from our team and we can provide comprehensive training courses for you to develop your skills.
Our clients are often in very difficult and challenging circumstances. This role requires someone who is resilient, empathetic, organised and has attention to detail. You will enjoy empowering people and making people aware of their rights and entitlements, particularly those for disabled people and carers. You will have a background in advice giving. The work can be stressful at times with pressure and deadlines, but it can also be very rewarding.
Richmond AID offer 25 days annual leave plus eight bank holidays (pro rata for part-time). Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.
Richmond AID is a charity run by and for disabled people in the London Borough of Richmond upon Thames and surrounding areas. We support people... Read more
The client requests no contact from agencies or media sales.
We are recruiting maternity cover for a role delivering information and advice to older people (60+), their families and carers on matters including benefit entitlements, housing and community care.
Age UK Lewisham and Southwark (AUKLS) aims to empower and enable older people to lead fulfilled lives. We therefore provide services and support to:
- Address poverty and isolation
- Protect local older people’s human rights
- Promote health and wellbeing
- Connect older people with their communities
- Work positively with partners across all sectors
Key tasks and responsibilities
- To deliver a high-quality Advice Case Work service for older people and carers, in particular on housing, welfare rights and community care matters.
- To interview clients in a way which enables them to express their problem and set their own priorities, whether in person or over the phone.
- To find information relevant to the client’s situation, presenting and discussing it with the client in an accessible form.
- To assist clients by calculating benefit entitlement; form filling; advising on options; and representing their interests with third parties by letter, online, telephone or in person as required.
- Inform clients about appropriate services and how to access them, including AUKLS services and, where appropriate to refer clients to other sources of help.
- To liaise with the Information and Advice Manager and work as a team alongside other paid advisers and volunteers.
- To support service reporting by keeping accurate and up-to-date files and records of interviews on the charity’s database system in line with the Information and Advice Quality Programme benchmarks and the Advice Quality Standard.
- To work as part of, and respond to referrals from, our Community Connections service and other colleagues.
- Develop and maintain relationships with external organisations and bodies, working in partnership with both the voluntary and statutory sector to deliver excellent advice services for older people in both boroughs.
Consortium of Older People’s Services in Southwark (COPSINS) was launched in 2012 to support Older People and Carers in Southwark to... Read more
We are seeking a motivated and energetic person to work as part of a team of talented paid staff and volunteers, whose role will be central to the development of a high-quality service to (unpaid) Carers and their families. Whilst helping people to develop their own support networks, independent of statutory or public services, you will be assisting Carers and their families to maximise their income by encouraging full benefit checks, supporting Carers to complete benefit forms, and where and when necessary, assisting them to access individual grants and other funding streams.
Closing Date for applications: We intend to keep applications open until Monday 30th November. However, we will close the applications early, if an appointable candidate applies before this date.
Date of Interviews: We will be interviewing suitable candidates as applications are received with plans to appoint as soon as a suitable candidate is identified.
Sutton Carers Centre’s mission is to support carers (and their families) to improve their health, wellbeing and quality of life by: reaching out t... Read more
The client requests no contact from agencies or media sales.
These posts have been created by new funding from the Energy Redress Scheme secured by Citizens Advice Essex, the consortium body for the local Citizens Advice network in the area, enabling us to deliver holistic, income maximisation and energy advice to families in vulnerable situations in Essex, Southend and Thurrock.
We require:
Family Energy Advice Workers
5 posts available
22 – 30 hours per week (dependent on location)
Salary circa £26500 (or pro rata equivalent)
Postholders will provide direct advice and casework to vulnerable clients households identified through existing LCA (Local Citizens Advice) activity but, importantly, through existing and new referral arrangements established locally with key partners.
Advice will be intensive, and postholders are therefore expected to have experience of delivering welfare benefits advice, a good understanding of the principles of independent debt advice (practitioner experience would be desirable) and to possess or be able quickly attain the City and Guilds Level 3 qualification in Energy Awareness (fully-funded training will be provided where necessary).
Although directly employed by individual local Citizens Advice, postholders will benefit from working collegiately within a supportive and expert “virtual” team comprised of other post holders and with colleagues of other energy-related projects.
The following positions are available:
Citizens Advice Office (employer)
Hours per week
Southend 30
South Essex 22
Chelmsford 26
Harlow 30
Colchester 30
Salary for a Full Time Equivalent of circa £26500
Posts will be hosted by Local Citizens Advice (LCA) in Essex, and subject to all contract terms and particulars specific to the LCA worked for. Applicants can apply for each or any LCA by selecting their choice on the application form. Should potential candidates wish to seek clarification on actual terms please contact Martin Lord (below) who will arrange a conversation with the appropriate Chief Officer.
Whilst home working is possible for all posts, there will be an expectation of a return to face to face services (including home visits) once safe to do so, and within the district and borough demarcations of each LCA and flexibly in neighbouring districts where appropriate.
Due to the nature of our work, notably planned work within Family Hubs, a Check through the Disclosure and Barring Service (DBS) will be completed by the employing LCA prior to an offer of employment.
All posts fixed term till October 31st 2022
Closing date for applications Wednesday 11th November 2022
For an information pack please send your CV.
Pension Wise Guidance Specialist
Locations: Wiltshire, Bath or Bristol / Taunton - Taunton, Weston-Super-Mare, Exeter
Job Reference: Wiltshire / Taunton
Salary range: £24,000 - £28000
FTE: 0.6/ 1.5
Part Time or Full Time: Will accept part time or full time
Fixed term until March 2022
Closing date: 15th November
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice offers both telephone and face-to-face Pension Wise appointments in over 300 locations.
You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.
You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.
Successful candidates must be able to attend an online induction programme, exact dates TBC.
If you meet the essential criteria in the job description then please initially apply by sending your CV stating the job reference.
Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.
Citizens Advice Westminster was one of the very first bureau services founded in 1939. From our origins as an emergency information service during the Second World War, we have evolved as a frontline agency providing essential advice and information services to Westminster residents and those living in surrounding areas. We are now supporting our community through the effects of Covid-19 and are seeing rising demand for our services.
Citizens Advice Westminster helps people resolve their legal, money, housing and other problems by providing free, independent, confidential and impartial information and advice. We value diversity, promote equality and challenge discrimination.
We are recruiting to the pivotal role of Chief Executive Officer. We are looking for someone who will drive Citizens Advice Westminster forward to become a flourishing and dynamic organisation that will be there for the community long into the future.
Organisation: Citizens Advice Westminster
Job Title: Chief Executive Officer
Salary: £53,000 - £57,000
Location: Westminster
Amongst other criteria, the successful candidate will have:
- Highly developed leadership skills with proven experience of developing and managing change and promoting organisation development.
- Proven ability to run and improve high quality, value and volume client-facing services at a senior level in a multi stakeholder environment.
- Demonstrable experience of leading change across an organisation with multiple, diverse stakeholders.
- Proven ability to manage and develop teams, positively influencing culture and performance to achieve good outcomes and embed equality and diversity.
- Demonstrable political acumen and diplomacy as well as proven influencing and negotiation skills, making clear judgements based on sound understanding and analysis. Able to influence external change and earn and maintain the trust of those people with whom the organisation deals, especially funding bodies and donors.
- Excellent interpersonal and communication skills with the ability to build effective relationships at all levels, and enthuse key stakeholders using appropriate styles and methods to maximise understanding and impact.
- Demonstrable ability to work under pressure, with strong time management, and to facilitate teams to work to tight deadlines and delegate effectively. Able to switch appropriately between strategic and operational responsibilities.
- A strong commitment to value for money and experience of financial management, budgetary control of complex budgets.
- Track record of income generation through successful grant and contract applications, and capability to diversify income streams
- Broad understanding of the operation of local and national government and the administration of public and legal services, including an understanding of commissioning.
- Alignment with our values.
We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate.
If you would like to receive an Information Pack for this role with details on how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at Harris Hill via the apply button.
For an informal and confidential conversation about this position, please contact Jenny at Harris Hill with your number and suitable times to speak.
Please note: responding to this advertisement will not in itself be considered an application. We will need a CV and a supporting statement addressing the full person specification in the information pack.
Closing date for applications: 9am, Friday 13th November 2020
Pension Wise Guidance Specialist
Locations: Oxfordshire / North Bucks – Milton Keynes / Bicester / Oxford and surrounding areas or South Bucks / North Berks - Aylesbury / High Wycombe / Slough and surrounding areas
Job Reference: Milton Keynes / High Wycombe
Salary range: £25,000 - £27,000
FTE: 1.3 / 1.2
Part Time or Full Time: Will accept part time or full time
Fixed term until March 2022
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice offers both telephone and face-to-face Pension Wise appointments in over 300 locations.
You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.
You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.
Successful candidates must be able to attend an online induction programme, exact dates TBC.
If you meet the essential criteria in the job description then please initially apply by sending your CV stating the job reference.
Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.
Pension Wise Guidance Specialist
Locations: Allerdale - Kendal, Barrow in Furness, Workington and Carlisle.
Job Reference: Allerdale
Salary range: £25,481.00 to £26,511.00
FTE: 1
Part Time or Full Time: Will accept part time or full time
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice offers both telephone and face-to-face Pension Wise appointments in over 300 locations.
You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.
You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.
Successful candidates must be able to attend an online induction programme, exact dates TBC.
If you meet the essential criteria in the job description then please initially apply by sending your CV stating the job reference.
Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.
Pension Wise Guidance Specialist
Location: Bognor, Portsmouth or Rushmoor
Job Reference: Bognor / Portsmouth / Rushmoor
Salary range: £25,030 pro rata
FTE: 0.6-0.8
Part Time or Full Time: Part Time
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice offers both telephone and face-to-face Pension Wise appointments in over 300 locations.
You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.
You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.
Successful candidates must be able to attend an online induction programme, exact dates TBC.
Job Description
If you meet the essential criteria in the job description then please initially apply by sending your CV and stating the job reference.
Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.
Chief Executive Officer
ASCEND
Based in South Oxhey, South West Hertfordshire
£35 to £38k pa full time
Are you passionate about improving people’s life chances? Could you inspire others? Do you want to make a real impact for good?
Come, join our award winning organisation based in South Oxhey, Hertfordshire and lead a vibrant, creative, passionate team who work on great new initiatives to enrich and empower lives. Don’t miss this amazing opportunity to shape and empower the next phase of ASCEND’s development.
Our CEO will be crucial to leading this much valued organisation into its next stage of development. We are looking for a dynamic, collaborative leader and manager with strong communication skills and creative ideas. You will share ASCEND’s values, our commitment to social justice and our empathetic and person-centred approach to our clients.
As CEO you will work closely with a supportive board of Trustees to develop and drive the strategic plan for ASCEND. This is an exciting moment to lead the charity. ASCEND has built a strong reputation for excellence in providing services with compassion for our clients in South West Hertfordshire. We have developed from our original focus on providing advice and training to disadvantaged people. We now also provide support for clients’ wellbeing and offer a local hub where clients can access a range of help from several charities. You will lead a dedicated team of staff and volunteers who support clients to develop their skills, build their self-confidence, and improve their well-being.
A full job description and application form can be obtained on our website.
To apply: Please send us your CV and use the application form to to explain how you would excel as our CEO.
Closing Date: 30 October 2020
ASCEND’S VISION AND WHAT WE DO
Our vision is to offer hope and life-changing opportunities to people living in... Read more
The client requests no contact from agencies or media sales.
Pension Wise Guidance Specialist
Locations: Herts and Beds, with cover to Essex when required or Essex and East Herts, with cover to Herts & Beds when required
Job Reference: Hertfordshire and Bedfordshire / Essex and East Hertfordshire
Salary range: £30,506 pro rata
FTE: 0.4/0.6
Part Time or Full Time: Part Time
Fixed term until March 2022
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice offers both telephone and face-to-face Pension Wise appointments in over 300 locations.
You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.
You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.
Successful candidates must be able to attend an online induction programme, exact dates TBC.
If you meet the essential criteria in the job description then please initially apply by sending your CV and stating the job reference.
Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.
Pension Wise Guidance Specialist
Locations: North Tyneside - Newcastle upon Tyne, Northumberland, North Tyneside & Gateshead.
Job Reference: North Tyneside
Salary range: £24,969.60
FTE: 1
Part Time or Full Time: Will accept part time or full time
Closing date: 15th November
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice offers both telephone and face-to-face Pension Wise appointments in over 300 locations.
You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.
You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.
Successful candidates must be able to attend an online induction programme, exact dates TBC.
If you meet the essential criteria in the job description then please initially apply by sending your CV stating the job reference.
Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.