Information and advice officer jobs

Team Manager – Safer Renting

Salary: £38,000 per annum
Contract: Full-time, Permanent
Location:  London SE17 / Hybrid working

Are you passionate about housing justice and protecting renters’ rights? Join Cambridge House as a Team Manager in our Safer Renting Team and make a real difference in the lives of private renters.

As part of our dynamic team, you will:

• Lead and inspire a team of tenancy rights caseworkers, ensuring high-quality advice and casework services.
• Support and develop your team, managing performance and well-being to help them thrive.
• Deliver expert tenancy rights advice and advocacy.
• Shape the future of our service, contributing to research, campaigns, and service development initiatives.

We’re looking for someone with strong leadership skills, a commitment to social justice, and experience in housing advice or casework. If you’re ready to empower renters and drive positive change, we’d love to hear from you.

Why join us?

• Competitive salary of £38,000 per annum
• Permanent, full-time role with opportunities for growth
• Be part of a mission-driven organisation making a tangible impact
• Hybrid and Flexible working arrangements
• Join an organisation with a diverse and incredible group of people providing pioneering and high-quality services.

To apply please download the recruitment pack. .Completed applications  should be emailed to us and must include your CV ( which should include 2 reference contacts)  and a supporting statement outlining your interest and suitabilty for the role . You will also be asked to complete and return our Diversity monitoring form and Criminal Records Declaration form, both of which can be found on our recruitment page. The sucessful applicant will need to undergo a  DBS check (enhanced) .   Interviews will be held on Saturday 14th February 2026.

Are you passionate about building strong, consistent brands that make a real difference?
We are looking for a Brand Officer to help deliver Dogs Trust’s new brand strategy, ensuring our brand is applied consistently across all channels to enhance awareness, value, and impact. You’ll support asset application, brand development and brand roll-out projects while collaborating with the Brand Lead, Marcomms, Fundraising and stakeholders across the charity. This role is being offered as a six-month fixed term contract.

What does this role do?
As a Brand Officer, you will: 

• work closely with the Brand Lead and another Brand Officer to deliver, launch, and embed the new brand strategy across the organisation,
• manage specific stakeholder projects, creating engagement with the brand and timely delivery of their priorities,
• manage day-to-day relationships and ways of working with core agencies,
• produce regular reports providing data and insights to support strategic decision-making and evaluation.

Interviews for this role are provisionally scheduled for Thursday 22nd January 2026, and will take place on Teams.

Could this be you?
You will be proactive and collaborative, with experience in brand-related roles, ideally delivering successful brand rollouts or refreshes. With a solid understanding of brand principles, strong communication, and project management, you’ll work confidently with colleagues and external partners to deliver high-quality results. Detail-oriented, solutions-focused, and passionate about creating impactful and accessible work, you’ll have the enthusiasm and creativity to help strengthen and protect the Dogs Trust brand.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of advice, information and advice worker for the adults team contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

• Delivering high-quality support to carers, helping them navigate services and access the help they need.
• Build strong relationships with carers, professionals, and community organisations.
• Contribute to projects that raise awareness of carers’ needs and champion their rights.
• Work collaboratively with colleagues in a supportive, values-driven environment.

What We’re Looking For

• A passion for making a difference in people’s lives.
• Strong communication and interpersonal skills.
• Ability to work flexibly and adapt to changing needs.
• Previous experience giving benefits advice and information.
• Experience in health, social care, or community work (desirable but not essential).

What We Offer

•  Professional growth: Training, mentoring, and opportunities to develop your career.
•  Inclusive culture: A diverse team where everyone’s voice is valued.
•  Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please complete our application form, submit your c.v a long with a cover letter setting out how you meet the person specification.

Reception Administrator

St Pauls Advice Centre is recruiting a Reception Administrator to provide a professional, welcoming front-of-house service for clients, partners, and visitors.

This is a key operational role. You will be the first point of contact and play a central part in making sure people can access the right help, at the right time, in the right way.

About St Pauls Advice Centre

We work to reduce poverty and inequality by providing free, independent advice on social welfare law.
Our services include debt, benefits, housing, immigration, and related issues.
Demand is high and growing, particularly in communities facing multiple disadvantages.

The role

You will:

• Welcome clients and visitors in person and by phone.
• Triage enquiries and identify what support is needed.
• Provide clear information and manage expectations about waiting times and processes.
• Handle incoming calls, messages, and post.
• Carry out general administrative tasks to support the wider team.

This role requires calm judgement, good communication, and the ability to manage competing demands in a busy environment.

What we are looking for

You will have:

• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• The ability to work well both independently and as part of a team.
• A commitment to equality, diversity, and inclusion.
• Fluent spoken and written English.

Desirable:

• A community language such as Somali, Hindi, or Urdu.
• Experience in a reception, customer service, or advice setting.

Pay and conditions

• Salary: £9,344.23 to £11,680.29 actual salary
  (£27,254 full-time equivalent, NJC point 9)
• Hours: 12 to 15 hours per week
  Working days: Monday, Tuesday, and Thursday
• Annual leave: 30 days full-time equivalent, pro rata
  Plus 3 additional days between Christmas and New Year
• Pension: 5% employer contribution
• Employer: Living Wage Employer
• Flexible working supported where possible

How to apply

For the full job description, person specification, and application form, visit the St Pauls Advice Centre website.

Closing date: Monday 2 February 2026 at 10:00 am
Interviews: Tuesday 9 February 2026

Citizens Advice Canterbury District is looking for a Finance Manager to join the newly formed Citizens Advice North East Kent. As such you may be required to work from any of these Citizens Advice locations: Swale, Canterbury District and Thanet and remotely, as required.

We are looking for someone who will provide a full financial management service to ensure Citizens Advice North East Kent operates effectively and is compliant with all legal and sector requirements, ensuring that accurate and timely financial information is produced for the Chief Executive Officer, the Senior Leadership Team and Board of Trustees.

This is a newly created post within our organisations, established as we undergo significant structural changes and merge our three districts into a single entity. The transition requires dedicated financial expertise; therefore, we are looking to appoint a Finance Manager who will play a key role in supporting and influencing this organisational change. The post holder will be responsible for overseeing the financial monitoring and reporting of our newly formed organisation and ensuring robust financial management throughout the transition and beyond. You will need to ensure the sharing of financial knowledge and reports amongst senior colleagues so that they can understand financial implications of decisions. The post is open to some remote working as well as those able to work in our geographic locations.

Purpose of the role

The Chief Executive Officer (CEO) provides strategic and operational leadership to ensure BDC Mind delivers high-quality mental health services, achieves organisational sustainability, and fosters a culture aligned to the charity’s values.

The CEO works closely with the Board to set strategic direction, leads the Executive Leadership Team, ensures effective governance and financial stewardship, and represents BDC Mind across local, regional, and national forums.

​

Key Responsibilities

Strategic and Courageous Leadership

1. Lead the development and implementation of the organisational strategy.

2. Build trust and confidence with the Board, ELT, staff, and external partners.

3. Provide transparent and values-driven leadership aligned to BDC Mind’s mission.

4. Build strong, productive relationships with commissioners, funders, strategic and corporate partners.

5. Engage in media engagement, advocacy, and public speaking responsibilities.

​

Innovation, Growth & Sector Influence

6. Foster a culture of innovation, learning, and continuous improvement.

7. Develop new or enhanced service models, including pilots and strategic partnerships within Bradford and Craven and across West Yorkshire.

8. Position BDC Mind as a leading service provider for current and emerging mental health needs through identifying service gaps and opportunities.

​

Delivering High-Impact Services

9. Ensure services deliver measurable, high-quality outcomes for people and communities.

10. Embed Service Member voices at the heart of Service developments.

11. Oversee service performance, quality assurance, and impact reporting.

​

Building an Inclusive and Diverse Culture in line with our Antiracism Commitments

12. Drive the delivery of our commitments to Equality, Diversity & Inclusion (EDI), Anti-Racism and the Patient Care Race Equality Framework (PCREF)

13. Promote a culture of inclusion, psychological safety, and respect across the organisation.

14. Strengthen workforce diversity and embed anti-discriminatory practice.

15. Ensure services are accessible, inclusive and culturally competent.

​

Inspiring, Supportive and Accountable Leadership

16. Provide clear, motivating leadership to the ELT and wider workforce.

17. Promote staff wellbeing, professional development, and collaborative working.

18. Ensure effective line management, appraisals, and succession planning across ELT.

19. Communicate consistently, openly, and effectively with all members of the workforce, Maintaining visibility and accessibility across teams and services.

​

Governance, Finance, Safeguarding & Risk

20. Ensure compliance with legal, regulatory, and contractual obligations.

21. Maintain robust safeguarding practices for children and adults at risk.

22. Oversee robust health and safety procedures and risk assessments.

23. Ensure strong governance, effective decision-making, and accountability across the organisation.

24. Maintain robust organisational risk management processes.

25. Support the Board’s effectiveness through high-quality reporting and engagement.

26. Ensure strong financial controls, financial planning, management, and statutory compliance.

27. Drive income generation and diversification of funding streams for long-term financial sustainability.

​

General Duties

28. Foster and maintain strong relationships with internal stakeholders, facilitating effective communication channels.

29. Lead the team ensuring all key people processes are engaged with meaningfully to enable strong performance and transparent communication, addressing issues proactively and sensitively should they arise and in alignment with our aims, policies, core values and Employee Handbook.

30. Fully participating in all relevant training to develop and maintain your performance in the role.

31. Demonstrating an ongoing commitment to our values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving.

32. Performing other duties as reasonably required within the role.

It is BDC Mind’s policy to make reasonable adjustments to enable those with disabilities to undertake the above. We are committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion, and the importance of lived experience as a source of knowledge and expertise. Our values are:

 ​​

Person specification

Bradford District and Craven Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers. 

​

Qualifications & Knowledge

Essential

· Senior leadership experience within one or more of health, social care, charity, or related sectors.

· Strong understanding of mental health services and challenges faced by service users.

· Knowledge of charity governance, safeguarding, quality standards and regulation.

· Good financial literacy and experience overseeing budgets and financial strategy.

· Strong understanding of EDI principles and inclusive leadership.

· Engaging with a Board of Trustees.

​

Desirable

· Relevant degree or professional qualification (e.g., management, social care, health).

· Knowledge of commissioning, procurement, and tendering processes.

​

Leadership Skills & Behaviours

Essential

· Courageous, transparent, values-driven leadership approach.

· Ability to inspire, motivate and develop high-performing teams.

· Strategic thinker capable of turning vision into deliverable plans.

· Skilled communicator and relationship-builder internally and externally.

· Effective decision-maker, particularly in complex and challenging situations.

· Commitment to equity inclusion, diversity, and psychologically safe working environments.

· Collaborative and partnership-oriented working style.

· Person-centred leadership, able to exercise discretion.

​

Experience

Essential

· Senior paid role with a charity of turnover of more than £3.5 million.

· Demonstrable experience in strategic planning, organisational development, and change management.

· Delivering organisational strategies and measurable outcomes.

· Managing growth, innovation or service transformation.

· Strong financial acumen including overseeing financial sustainability, compliance, budget management and income generation.

· Excellent communication, advocacy, and stakeholder engagement skills including Representing organisations publicly and influencing stakeholders.

· Experience of working within a wider system of charities and infrastructure.

​

Desirable

· Experience of working within a federated or charity network.

· Leadership experience within mental health or wellbeing services.

· Demonstrable commitment to Anti-Racism.

· Evidence of public policy influence.

​

Personal Attributes

· A strong passion for the mission of BDC Mind and alignment with our values, including inclusion for all

· Resilience and the confidence to challenge constructively.

· Ability to foster trust, credibility and positive relationships.

· Passion for improving mental health outcomes across communities.

· Commitment to learning, improvement and reflective practice.

​

Additional Information

· The CEO may be required to work flexibly, including occasional evenings or weekends.

· Appointment is subject to an enhanced DBS check.

​

Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people’s experience of care? Join our team!

Care Rights UK is the charity focused on promoting the rights of older people needing care. For over 30 years our national advice service has been a lifeline for older people and their loved ones. We're looking for an adviser to join our growing team. 

You would be welcomed into our small, dedicated, friendly team. You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to understand the care system, their rights and entitlements, and guide them through problems they are experiencing with care services.

We use an empowering model of advice, helping clients to identify what they want to achieve and how to go about it. We aim to give people the knowledge and confidence to take control of their own situation. We also provide additional support to those who need it (such as letter writing).

You would be at the heart of Care Rights UK’s work, delivering our core advice service. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.

This is an exciting time to join the charity, as we invest in growing our advice service. You would help us to diversify and increase our reach across the UK. You would work closely with our small team to ensure our advice service aligns with our campaign, policy and communication work, as the charity pushes for a better care system.

The ideal candidate will be a positive, resilient, can-do person, with a passion for using their advice skills to champion the rights of people needing care. Even if you feel you don’t meet all the criteria outlined in the person specification, if you’re keen to learn and to apply your skills, we’d love to hear from you!

What you can expect from us

• Friendly, welcoming, supportive colleagues in the staff team and on the Board of Trustees
• One-to-one support from a friendly, empathetic and experienced line manager
• Peer support from colleagues in the advice team and wider staff team
• Regular contact with advice team colleagues to discuss cases, workload etc, and weekly team meetings to share updates, opportunities and impact
• A thorough induction to the charity, our work and mission
• Training to help you fulfil your role and to develop your knowledge of care laws across the UK
• Opportunities for sharing skills and knowledge with colleagues who are experts in their fields
• To be part of a dynamic team pushing for real change in the care sector
• Access to 24/7 Employee Assistance Programme – access to counselling, adviceline and other wellbeing support
• Hybrid working – the role can be carried out from anywhere in the UK, although attendance at face-to-face team meetings and training days will be required
• Flexible working – we welcome applications from candidates wishing to work up to 28 hours per week and will consider job shares or other options such as compressed hours

We are committed to providing inclusive services, accessible to everyone. We value equality and inclusion and are committed to encouraging diversity amongst our team. We respect and value people’s differences and aim to create a culture where every team member feels respected and able to give their best. We particularly encourage applications from minoritised groups including carers and people with lived experience of care. This helps us to ensure our staff team reflects the diversity of the communities we exist to serve. 

What our adviser says:

"One of the things that attracted me to the role was that, as an adviser in a small organisation, you get a real insight into how the work of your team influences and informs policy work. It's a part of the job I enjoy the most and I've learnt so much from this. In larger organisations I wouldn't have this level of exposure to my colleagues working in other departments – you really get to see the full circle of the work Care Rights UK does.” Jo Holoway, Care and Support Adviser at Care Rights UK

We are looking for someone with great communication and project development skills to join us as a LiveLife Project Coordinator. Joining a busy and highly effective team, this role will help deliver two major programmes of work for Lingen Davies. With a primary focus on cancer awareness raising to address health inequalities (early diagnosis, cancer screening and prevention), we use a range of activities and settings to effectively engage with the public and target communities. This work is focussed in the following areas:

• Cancer Champions Project (focus on Telford). Working in partnership colleagues, along with NHS Shropshire Telford &Wrekin, and Qube, to deliver and maintain the Telford component of the project.
• LiveLife community cancer awareness programme. Our Lingen Davies community health promotion initiative, bringing cancer awareness to communities across the region.

Opportunities and demand for our projects are growing, and we’re looking for a capable, enthusiastic and self-motivated person, who is passionate about improving health outcomes across our community. If this sounds like you, we would love to hear from you.

Please note, this role involves significant travel across our region. Therefore, a full UK driving licence and access to a vehicle is essential.

Hours: 30–37.5 hours per week (4 or 5 days), Monday–Friday

Wealden Citizens Advice (WCA) is looking for a passionate and proactive Advice Services Manager to lead our Crowborough office. This is an exciting opportunity to support and empower local people, particularly those facing disadvantage, by ensuring they have access to free, confidential, and impartial advice when they need it most.

Wealden Citizens Advice is an independent local charity and part of the national Citizens Advice network. Each year, we help over 4,000 residents across Wealden through our offices in Crowborough, Hailsham, and Uckfield, as well as through outreach services and digital channels. We’re here for everyone – whatever the problem. From benefits and debt to housing, employment, immigration, and energy advice, we help people find a way forward. Our insights and research also influence change at both local and national levels.

Our vision is to make advice and information more accessible to everyone in Wealden — especially those in hard-to-reach or disadvantaged communities. By helping people understand their rights and access the support they’re entitled to, we promote wellbeing, community cohesion, and a fairer society.

As part of the Citizens Advice network, we are:

• Free, independent, confidential, and impartial
• Committed to equality, diversity, and inclusion
• Guided by integrity, compassion, and respect
• Dedicated to continuous improvement and community impact

You’ll lead the day-to-day operations of our Crowborough Advice Service, managing a team of around 30 volunteer advisers who deliver a high-quality, client-focused, multi-channel advice service. This is a varied and rewarding role for someone who thrives in a fast-paced, people-focused environment and is passionate about helping others.

• You’ll ensure effective service delivery across face-to-face, phone, text, and email channels
• Coach, develop, and support volunteer advisers to maintain high advice standards
• Oversee service quality, compliance, and performance targets
• Work collaboratively with our management team across Wealden to develop and improve services
• Contribute to local research and campaigns to address the root causes of client issues

We’re looking for someone who is:

• A motivational leader, able to inspire and support volunteers
• Highly organised, adaptable, and solution-focused
• Comfortable working collaboratively across teams and services
• Empathetic, approachable, and committed to delivering the best outcomes for clients

• Experience as a Citizens Advice Generalist Adviser or in the Social Care sector (minimum 2 years preferred but not essential)
• Experience managing or coordinating teams in an advice or community service setting
• A good understanding of equality, diversity, and inclusion in service delivery
• Strong IT and data management skills

Key Responsibilities

• Lead and manage the Crowborough Generalist Advice Service and associated projects
• Recruit, train, and support volunteers in partnership with our District Administrator & Training Team
• Oversee casework quality, performance, and compliance with Citizens Advice standards
• Ensure accurate recording of client data, case notes, and outcomes
• Maintain Health & Safety and Data Protection standards within the office
• Contribute to service development, audits, and research & campaigns work
• Support and participate in management team meetings and cross-office initiatives

What We Offer

• A supportive, inclusive, and friendly team culture
• Opportunities for professional development and ongoing training
• Flexible working arrangements (4 or 5 days per week)
• The chance to make a tangible difference in people’s lives every day

Wealden Citizens Advice is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and communities, and particularly from groups currently underrepresented in our workforce.

What you will be achieving

The Grants Officer will be a member of the Biomedical Grants and Policy Department. You will work with a Grants Manager to administer a portion of the Academy’s portfolio of grants schemes and activities. You will act as a key point of contact for external liaison relating to the schemes. Working with the other Grants Officers and the rest of the Team, you will also help to develop and deliver events for Academy grant holders, as well as contribute to the Academy’s wider portfolio of work, and the delivery of our strategy.

The Grant Officer will be line managed by a Grants Manager.

What you will be doing

Administering a portion of the Academy’s portfolio of grant schemes:

• Processing applications, determining eligibility and coordinating peer review of eligible applications
• Convening and supporting the awarding panel, including preparation of committee papers, reports and financial information, as well as preparing feedback to applicants
• Managing the new grants once awarded, along with the Academy’s existing portfolio of grants
• Supporting the monitoring of awards and evaluation of grants schemes
• Analysing data and preparing papers, presentations and reports to demonstrate the impact of our schemes for internal and external use
• Maintaining accurate and up-to-date data on grants
• Researching and reporting on initiatives being undertaken by other UK funders

Liaising with stakeholders:

• Working with the Academy’s Fellowship, in their roles as peer reviewers, selection panel members and Chairs, honorary Officers and members of Council
• Acting as a key external point of contact for the Academy’s grants schemes, such as by providing advice to applicants, awardees, and host organisations
• Developing and maintaining working relationships with scheme funders
• Working with other Academy staff, particularly the rest of the Careers department and supporting the other Grants Officers in the delivery of their schemes, as required

Supporting the development and delivery of events for Academy grant holders, for example induction and scientific meetings for grant holders

Contributing to the Academy’s wider portfolio of work, including drafting and providing data for papers for the Academy’s governing committees

Acting as line-manager or project manager for one of the Academy’s interns, on a rotation basis and when the opportunity arises

Performing any other duties that might be reasonably expected, and which are commensurate with this level of post

What you’ll bring to the role

• Excellent interpersonal and communication skills (verbal and written)
• A confident and friendly team player/collaborator (within and across teams)
• Interest in biomedical and health research
• High levels of numeracy with strong analytical skills
• Good IT skills, e.g. Microsoft suite and online databases
• Excellent organisational skills
• Meticulous attention to detail and an ability to manage multiple tasks/deadline with precision
• Previous relevant experience (desirable, but not essential)
• The ability to travel from time to time either in the UK or abroad, with occasional overnight stays

Benefits

• Salary progression framework
• Hybrid and agile working
• 29 days annual leave including Christmas closure dates, plus bank holidays (pro rata)
• Regular organisation-wide Wellbeing Days
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%)
• Life assurance
• Vitality Private Medical Insurance, on completion of probation
• SimplyHealth Cash Plans, on completion of probation
• Season ticket travel loan (interest free), on completion of probation
• Cycle to work scheme, available on completion of probation
• Family friendly benefits – enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work
• Subscription to Headspace and Class Pass
• Staff training to support your development including EDI training

For more information and to apply online, please visit our careers page.

Closing date: 17:00 on Thursday, 15 January 2026.

Interview date: w/c 26 January 2026 (online).

Position: Senior Legacy Development Officer
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £33,044 per annum, plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You will start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Gifts in wills fund nearly half of the MS Society’s work - and we need a senior legacy officer to help deliver our ambitious plans to grow this vital income stream. In this key role, you’ll lead the delivery of legacy marketing campaigns across digital, direct mail and other channels, create compelling content to inspire gifts in wills, and take charge of in-person events to engage supporters and pledgers. You’ll also manage relationships with external partners and suppliers, ensuring every activity reflects professionalism and empathy.

We’re looking for someone with experience of gifts in wills fundraising who can confidently lead projects, communicate effectively, and bring creativity to campaign delivery. If you’re motivated by making a difference and want to play a leading part in funding life-changing research and support for people affected by MS, apply now and help us create a future free from MS.

Closing date for applications: 9:00 on Monday 26th January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of Operations Manager contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO’s strategic vision and the frontline delivery of services.

• You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard.
• You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents.
• You’ll manage the CRM and data reporting systems, translating daily activities into "impact stories" and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS).

• You’ll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator and the Volunteer Co-ordinator.
• You’ll manage staff resources to make sure that our service remains responsive and empathetic.

• You’ll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure.

What We’re Looking For

We are looking for a "hands-on" leader who combines operational grit with a deep-seated passion for social justice and carer rights.

Essential Experience

• You’ll have a track record of managing teams and operations within a charity, health, or social care setting.
• You’ll possess a working knowledge of the Care Act 2014 and of providing or managing advice and information services and the specific challenges faced by unpaid carers.
• You’ll be "tech-literate” and will be comfortable using databases (CRMs) and proficient in using a range of Microsoft software.

• You’ll be a strong communicator and will be able able to build rapport with a range of stakeholders
• You don’t just manage processes; you care about people. You align with our mission to ensure carers are "recognised, valued, and supported to live rather than just exist."

Desirable Extras

• Experience working in a multicultural borough like Brent, with an understanding of how to reach under-represented or "hidden" carer communities.

What We Offer

• �� Professional growth: Training, mentoring, and opportunities to develop your career.
• �� Inclusive culture: A diverse team where everyone’s voice is valued.
• �� Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please submit a CV and cover letting setting out how you meet each of the criteria in the person specification - we will not consider applications that don't have cover letter and CV.

Established in 1790, The RLF Grants Programme has helped over 6,000 writers facing financial difficulties by providing hardship grants to help cover day-to-day living costs living or unexpected bills. Working alongside the Head of Grants and fellow Grant Officer, you will be responsible for handling a caseload of applications from both new and returning writers; processing initial enquiries through to presentation to the RLF’s Grants Committee. The successful candidate will be a point of contact for beneficiaries (and their dependents), ensuring smooth delivery of the grants during the writer’s time with us.

Please note that the role involves regular contact with individuals who may be experiencing vulnerability, including those facing mental, physical, or age-related challenges.

Director of Finance and IT
London (Camden) | Hybrid working
Salary £90,000
Full time (37.5 hours) or 4 days per week considered

Thomson Foundation is an independent, globally respected organisation with over 60 years’ experience supporting free, ethical and trusted journalism around the world. At a time when reliable information has never mattered more, Thomson’s work is both impactful and deeply values-driven.

They are now seeking a Director of Finance and IT to join the senior leadership team at an exciting point in the organisation’s evolution.

This is a rare opportunity for a senior finance leader who enjoys combining strategic leadership while also being able to provide hands on support. You will work closely with the CEO, Board and senior colleagues to shape future strategy, while also getting into the detail to understand how things work today and where they can be improved tomorrow.

You will thrive in this role if you enjoy making your mark: strengthening systems, improving automation, streamlining processes and building robust, proportionate controls that suit a small, international organisation. This is not a role where you sit at arm’s length from the detail – you will be curious, practical and comfortable rolling up your sleeves, whether that’s reviewing processes, posting journals, improving reporting or driving smarter use of technology.

Alongside financial leadership, you will oversee IT, risk, compliance and governance across the Thomson Group, working with outsourced providers and internal colleagues to ensure systems are secure, efficient and fit for purpose. You will play a key role in delivering the Finance and Technology Transformation Plan, helping the organisation operate more effectively and sustainably as it continues to grow and adapt.

Thomson has a small, welcoming team and a collaborative, non-hierarchical culture. You will be joining an organisation where people are trusted, ideas are welcomed and impact really matters. The role is based in Camden, with hybrid working two days per week in the office.

This role will suit someone who is:
• equally comfortable thinking strategically and working hands on
• motivated by improving systems, automation and ways of working
• curious, detail-oriented and happy to implement change
• values-led and excited by working in a mission-driven, international charity

If you are looking for a senior leadership role where you can genuinely influence, improve and help shape the future of a highly respected organisation, this is an outstanding opportunity.

How to Apply

For more information, please contact Rosemary Pini at Allen Lane who is supporting on this role and happy to answer any questions.

Please apply by sending CV and supporting statement before 1st February