Information and advice officer jobs

This is a unique chance to combine clinical expertise, leadership, and compassion in a role that can make a genuine impact on people’s lives.

Together, we improve the lives of local people affected by cancer.  We provide wraparound holistic support, information, education and wellbeing services to people affected by cancer across Norfolk and beyond.  As demand for our services continues to grow, we are seeking an exceptional Director of Charitable Operations to join our Executive Leadership Team. In this pivotal role, you’ll help shape the future of our work and ensure we continue improving the lives of local people affected by cancer.

About the Role

As a key member of Big C’s Executive leadership team, you will bring a specialist knowledge of cancer and act as an ambassador for the charity in this area of expertise.

You will serve as the clinical lead for the charity with leadership and management responsibilities of our Cancer Support Centres and Hubs, our Health Academy programmes, and of the teams that deliver them.  This includes collaborating with internal colleagues and external partners to ensure the delivery of high-quality, sustainable services for anyone affected by cancer.  An example we are proud of is the practical help with social and financial concerns through our Citizens Advice welfare advisors.

You will also support the Chief Executive with the strategic development and direction of Big C’s cancer support services and health academy programmes. This role requires clinical expertise and demonstrable experience to successfully lead the delivery of Big C’s charitable operations to meet rising demand.

On occasion, like other members of the Executive team, you will be required to deputise for the Chief Executive in their absence.

Location: You will be based in Big C’s office in Centrum, a bright and modern building on Norwich Research Park. Informally, some home working is possible, but you will need to work from the office and other Big C sites regularly.

Hours: 35 hours per week

Salary: £60,000 to £65,000 per annum (subject to skills and experience)

Contract: Permanent

About You

You will be an experienced clinical leader with a strong track record of operating at a senior level, ideally within healthcare or the charity sector. Above all, you will share Big C’s commitment to ensuring that people affected by cancer receive outstanding care, support and education when they need it most.

You will bring:

• Recognised clinical expertise and professional registration, with demonstrable experience in cancer care or related services.
• Strategic leadership experience, with the ability to translate vision into practical, high-quality service delivery.
• Strong people leadership skills, with a compassionate, inclusive and values-driven approach.
• Experience of governance, safeguarding and working effectively with Boards or Trustees.
• Financial and commercial awareness, including budget management and income generation.
• Credibility and confidence to represent Big C with partners, funders and stakeholders.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.

Why Big C?

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation for the third time running in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Some hybrid working with some flexibility in hours
• Opportunities for professional development

Apply Now

Closing date for applications: Monday 26 January 2026

Please take a look at the vacancy pack for further information and the job description. 

When applying, please complete the online application fully.  Information to support your application can be in your attached covering letter or as indicated in the application. 

If you prefer to apply in a different way or require information in an accessible format, please contact Caroline Roberts, People Manager.

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment. 

This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position. 

Join the RCR Learning Team as our Operations Officer and play a pivotal role in driving operational excellence and innovation. This is a central position supporting the team’s strategic objectives, governance, and day-to-day activities. You’ll lead operational improvement projects, manage key business processes, and deliver outstanding customer service to both internal and external stakeholders.

What You’ll Do
As Operations Officer, you’ll be at the heart of our operations, ensuring the team runs smoothly and efficiently. Key responsibilities include:

• Operational Leadership: Streamline daily activities, embed standard operating procedures, and drive efficiency improvements.
• Governance Support: Oversee governance structures, lead secretariat duties for committees, and ensure compliance with RCR policies.
• Project Management: Scope, initiate, and deliver projects aligned with strategic objectives, managing risks and timelines effectively.
• Data & Reporting: Manage CRM systems, produce evaluation reports, and ensure compliance with data protection legislation.
• Recruitment & Onboarding: Support recruitment of staff and voluntary contributors, ensuring a welcoming and consistent experience.
• Collaboration: Work closely with colleagues, subject matter experts, and external partners to deliver high-quality learning experiences.

About You
We’re looking for someone who:

• Has strong project management skills and thrives in a dynamic environment.
• Brings a proactive, solution-focused approach to operational challenges.
• Is passionate about continuous improvement and innovation.
• Communicates effectively with senior stakeholders and external partners.
• Has experience managing systems, processes, and governance activities.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

The postholder will play a key role in strengthening national, regional and local responses to violence against women and girls (VAWG) affecting Black, minoritised and migrant women. They will design, develop and deliver a high-quality, influential training programme for statutory agencies, voluntary sector organisations and other key stakeholders on VAWG, including domestic abuse, harmful practices such as ‘honour’-based abuse, force marriage, and related forms of gender-based violence.

The role will have a particular focus on the intersections between VAWG, immigration and asylum systems, and no recourse to public funds (NRPF), ensuring that professional responses are rights-based, trauma-informed and grounded in an understanding of structural racism and gender inequality.

Working collaboratively with SBS colleagues, project partners and, where appropriate victim-survivor, the postholder will ensure that training is informed by lived experience and SBS’s long-standing specialist practice, contributing to improved policy, practice and outcomes for Black, minoritised and migrant women.

The postholder will also contribute to the wider work of SBS, supporting the organisation’s strategic objectives, feminist values and commitment to challenging violence against women and girls in all its forms.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

​

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

The postholder will play a key role in advancing the communications, campaigns and public affairs work of Southall Black Sisters (SBS), strengthening the organisation’s public profile and amplifying its mission to end violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant women.

The role will support the development and delivery of strategic communications and campaigns that promote SBS’s services, policy priorities and advocacy work, with particular attention to immigration and no recourse to public funds (NRPF). Working collaboratively with SBS colleagues, project partners and, where appropriate, victim-survivors, the postholder will help ensure SBS’s communications are impactful, ethical and grounded in lived experience.

Through creative and strategic use of digital, media and public-facing platforms, the postholder will contribute to raising awareness, influencing public discourse and strengthening protections and rights for Black, minoritised and migrant victim-survivors.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.

You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. 

The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.

We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.

As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.

Key Duties and Responsibilities

Leadership and strategy

·Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid’s organisational strategy

·Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework

·Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid’s position as a leader in the refugee rights, statelessness and legal aid sectors;

·Work collaboratively with others in the sector to promote and strengthen Asylum Aid’s work, identify and establish potential partnerships, with the support of the Director of Legal Casework;

·Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework;

·Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact;

·Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group.

Governance  

·Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid

·Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid

·In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority;

·Lead on the preparation and presentation of quarterly reports on Asylum Aid’s activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee;

·Lead on the preparation of the Trustees’ annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid’s activities and impact.

Management and Supervision 

·Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required;

·Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures;

·Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation;

·Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability;

·Ensure the team’s well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working.

Policy & Strategic Legal Work

·Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid’s experience and expertise to influence system change;

·Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work;

·Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work.

Finance & Fundraising

·Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid

·Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases;

·Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors;

·Ensure that Legal Aid and other income is maximised, and targets are achieved.                                   

Other duties

·Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator;

·Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid;

·Work outside normal office hours as required and travel in order to carry out the responsibilities of the post.

·To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

Essential Experience, Skills and Knowledge

•Experience of running a small to medium sized charity/legal NGO and/or legal department within the NGO sector (or other equivalent senior management role);

•Demonstrable experience of managing and leading a successful team and the ability to manage a growing team with mixed roles from team supervisors to administrative support staff, working co-operatively with colleagues to maintain transparency and effective working relationships within the team;

•Strong communication skills, with the ability to communicate effectively with people from a wide range of backgrounds

•Strong understanding of good governance including legal, regulatory and financial responsibilities;

•Ability to work with a range of stakeholders from trustees to external partners;

•Experience of leading and/or participating in organisational strategic planning;

·Experience of legal policy work within the human rights field and /or of strategic litigation, whether as an NGO claimant or legal representative;

•Experience of managing diverse funding sources and setting and implementing budgets;

•Experience of working in a service delivery partnership with other organisations;

•Experience of fundraising, especially grants from trusts and foundations;

•Sound working knowledge of the law and policy as it relates to immigration,  asylum, human rights and modern slavery/trafficking;

•Demonstrable understanding of the asylum and human rights sector in the UK;

•An understanding of the barriers migrants, refugees, and asylum seekers face regarding access to legal advice, reasons why they may become destitute and why this makes it more difficult to access advice and support; and

•The passion for working empathetically and supportively with migrants, refugees, stateless people and asylum seekers.

Desirable Experience

·Experience of managing the delivery of frontline casework with people in the asylum or trafficking systems

·Experience of tendering for and delivering publicly funded contracts e.g. LAA or local authority funding;

·Working knowledge of Legal Aid Agency contracts, including the delivery of casework and billing under a legal aid contract in the immigration and asylum category and/or the public law category;

How to apply 

The first stage is to complete on our online application form on our website by 10am on Monday 26th January 2026.

The website form will ask you to:

1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2.Upload your current CV

3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.

Selection Process

We will invite candidates to an initial online interview on Tuesday 10th or Wednesday 11th February, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Tuesday 24th or Wednesday 25th February.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.

We regret that we can only respond to applicants who make it to the interview stage.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EQUITY, DIVERSITY AND INCLUSION

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.

Devon in Sight (The Devon County Association for the Blind) was established in 1925 and has a long and proud history of serving people who are blind and partially sighted and their families in Devon.

Our aim is to support people on their sight loss journey by focusing on our four key service areas of Information, Advice and Guidance (IAG), Independent Living, Health & Wellbeing, and Influencing Change (Making Devon a better place for people affected by sight loss to live and work).

The Role:

As our long-standing Chief Executive Officer prepares for retirement, we are seeking an experienced senior manager to take over the leadership of this dynamic and innovative charity.

The Chief Executive Officer will be based at the charity’s head office in Splatford, Exeter. You will be responsible to the Board of Trustees and will represent, promote and support the charity, whilst ensuring the smooth running of all aspects of operations and future growth.

You will need to work flexibly and strategically to assist the organisation to achieve its strategic priorities, develop and grow. We are looking for someone who is a confident and empathetic manager with previous experience gained within a charity setting.

You will be a natural and inspiring communicator, equally confident in networking with our stakeholders, talking to the people we support and writing compelling content. In addition, you will be computer literate and financially astute, able to work with a Board of Trustees, attend their meetings and provide them with timely and accurate information.

Job Type: Permanent, Full-time (37 hours per week).

Location: Unit 3, Splatford Barton, Kennford, Exeter EX6 7XY

Salary: £46,500.

Other Benefits:

• Annual Leave entitlement is 25 days per annum plus statutory bank holidays. Additional leave days are awarded after 2, 5 and 10 years’ service.
• Some flexible, remote working can be negotiated.
• A pension scheme that includes a 3% employer contribution with the option of joining our Salary Sacrifice Scheme to increase this.
• A comprehensive Employee Assistance Programme (EAP)
• A nominated free car parking space at our current premises.

Key Responsibilities:

• Strategy & Governance: Developing and implementing the charity’s vision, mission, values and strategic priorities in partnership with the Trustees.
• Operational Leadership: Overseeing service delivery, maintaining our Matrix Standard Accreditation, monitoring services we provide to ensure they are always to a high standard.
• Financial & Fundraising: Managing budgets, maintaining compliance, and leading fundraising strategies (Individual Trusts & Grants, Legacies, Community and Corporate Fundraising and  Legacy management).
• Compliance & Risk: Ensuring the charity strictly adheres to statutory, legal (GDPR, Charities Act, Companies Act), and safeguarding requirements.
• Partnerships & Advocacy: Acting as the "voice of blind and partially sighted people in Devon", building relationships with key stakeholders across the Health & Social Care and Third Sector.
• People Management: HR, recruitment, managing and supporting staff and volunteers.

How to Apply

If you are a supportive and proactive leader, passionate about making a real difference to the lives of people affected by sight loss across Devon, we want to hear from you!

For a full application pack, including job description, application letter and application forms, please visit our website. 

Interviews will be held on the 15th and 16th January 2026, in person, at our head office in Kennford, Exeter. 

Carer Wellbeing Workers provide invaluable services to help improve carers’ resilience and ensure they are supported to maintain their caring roles. They provide tailored information and advice, practical, emotional and planning support, peer opportunities, contingency planning, active listening and through partnership working are pro-active in the identification of carers.

Using experience of working with adults and families, a working knowledge and / or lived experience of social care and health, the postholder will use excellent communication and interpersonal skills to offer carers one-to-one and group support either face to face, via the telephone or using virtual video mediums such as Zoom or MS Teams. 

The role is a mix of remote / homeworking and community venues. You will be expected to be readily able to travel across Adur, Arun and Worthing to deliver carer support and on occasion to venues across the County to attend meetings and training as required. 

Interview Date: 19-21 January 2026.

Key Role Summary 

Information & Guidance: Offer tailored, personalised information, guidance, emotional, and practical support to carers, helping them navigate local services and make informed decisions. 

Empower: Enable carers to communicate issues important to them, set their own priorities, and articulate their needs and wishes. 

Community Presence: Work as part of the team to maintain a presence in the community, delivering support through various channels and formats.

Data Recording: Accurately record all interventions on the Client Record Management System to enable timely and informative reports, ensuring decisions are evidenced and all actions recorded. 

For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.

Employee Benefits

•  Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service   (inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading ...

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity 

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. 

The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. 

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.

 

In this role you will be responsible for invoices, petty cash claims and staff expenses, as well as other regular payments and the purchase ledger payment runs. This role will liaise with managers and suppliers, as well as relating to the wider finance team and other members of staff.

This role would suit someone with some previous experience and knowledge of working in finance and accounting, bringing existing purchase ledger knowledge. The successful candidate will need be able to work to deadlines and have strong skills in admin, organisation, and IT. The nature of the role requires someone who is able to manage confidential data and is a problem solver

Navigation and Support Officer

Full time – 37.5 hours per week
Annual Salary £28,089 plus benefits including 8% non-contributory pension
Location – Remote (UK) or Centre based/Hybrid

About us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.

We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.

We are looking for a Navigation and Support Officer to join our Intake and Navigation team.

About the role
As a key member of the Intake and Navigation team, you will provide initial intake navigation and support to service users. The team acts as the first point of contact for service users seeking access to health and wellbeing services.

As part of this team, you will manage enquiries and support requests for physical and mental health and welfare support. You will also provide signposting to other organisations where appropriate. 

You will be responsible for triaging incoming website enquiries, contacting service users, gathering pertinent information, and assessing their eligibility, presenting need, immediate risks and complexity.

You will prioritise cases based on established criteria to ensure those who have a priority or urgent need are supported effectively in collaboration with our Intake and Navigation Coordinators. You will also follow up on support enquiries for low risk / low complexity service users to ensure access to support is seamless and efficient.

Your role will involve maintaining meticulous documentation, ensuring excellent and clear communication throughout the triage process, and facilitating seamless referrals to appropriate service pathways within our framework.

You will provide advice, signposting, and make referrals where appropriate to support service users effectively.

This role is subject to a Disclosure and Barring Service check.

About You
Our ideal candidate will have experience of:

• working on a helpline or support line, providing assistance to individuals seeking health or social care support
• delivering compassionate and effective support services in healthcare, social care, or related settings
• triage processes or similar methodologies for assessing urgency and complexity of cases
• working directly with clients or service users, providing advice, information, or support
• maintaining accurate and confidential records, ensuring compliance with data protection regulations

How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via [email protected]

Closing date: 11 January 2026 (midnight)

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

We are seeking a dedicated Grants Officer to join our Online Grants Team ensuring that members of the Armed Forces Community receive crucial financial assistance when they cannot cover essential welfare needs themselves. This role is a vital link in providing immediate, life-changing support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Grants Department is dynamic, adapting its focus based on RBL strategy and emerging community needs. The team operates across two primary functions: the Online Grants Team and the Central Grants Team, and flexibility is essential to meet high service demands and ensure continuous support across the department.

Key responsibilities underpin our service delivery including:

- Case Advocacy: Assess case priority and know when to advocate for established policy exceptions to meet the applicant’s needs most appropriately.
- Customer Service Excellence: Deliver considered, tailored support and communicate all decisions and updates clearly, professionally, and within a 24-hour response time.
- Expert Knowledge: Maintain working knowledge of welfare benefits and relevant statutory provisions.
- Value & Compliance: Identify the most cost-effective products and ensure all data handling adheres to GDPR and charitable requirements.
- Professional Conduct: Manage challenging situations and complex client issues with the utmost compassion, dignity, and professionalism.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings).

Employee benefits include

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
 

Citizens Advice Canterbury District is looking for a Finance Manager to join the newly formed Citizens Advice North East Kent. As such you may be required to work from any of these Citizens Advice locations: Swale, Canterbury District and Thanet and remotely, as required.

We are looking for someone who will provide a full financial management service to ensure Citizens Advice North East Kent operates effectively and is compliant with all legal and sector requirements, ensuring that accurate and timely financial information is produced for the Chief Executive Officer, the Senior Leadership Team and Board of Trustees.

This is a newly created post within our organisations, established as we undergo significant structural changes and merge our three districts into a single entity. The transition requires dedicated financial expertise; therefore, we are looking to appoint a Finance Manager who will play a key role in supporting and influencing this organisational change. The post holder will be responsible for overseeing the financial monitoring and reporting of our newly formed organisation and ensuring robust financial management throughout the transition and beyond. You will need to ensure the sharing of financial knowledge and reports amongst senior colleagues so that they can understand financial implications of decisions. The post is open to some remote working as well as those able to work in our geographic locations.

We are seeking a Community Development Officer to lead a major in-progress project improving recognition, support, and care for people with smell and taste disorders at a local level across England. 

This three-year, volunteer-led programme, funded by The National Lottery Community Fund has achieved significant success in its first eighteen months. We are now recruiting a new postholder to take this strong foundation forward through the next phase of delivery. 

Over the past eighteen months, we have recruited and established a thriving network of volunteers and local groups across England. This momentum is expected to continue. The Community Development Officer will work closely with existing volunteers and groups, primarily remotely, while also attending in-person events and meetings in different parts of England as needed. 

The postholder will lead the ongoing recruitment, training, and support of volunteer groups, working with them to identify opportunities for local outreach and engagement. Together, you will ensure that more people affected by smell and taste disorders access the information, support, and recognition they need, while continuing to raise awareness of these often-unrecognised sensory impairments. 

Our volunteer groups bring together people with lived experience alongside experts from the food, beverage and fragrance sectors, and other relevant fields. 

We are looking for a motivated, forward-thinking individual with experience in leading and inspiring others. You will bring energy, creativity, and excellent communication skills to drive the project forward and help build an innovative, sustainable programme of volunteer-led activity, supporting our volunteers to influence change within their communities. 

You will empower volunteers to play an active role in transforming public understanding of how essential smell and taste are to our lives, whether they are running peer support groups, organising local events, delivering talks in community settings, or representing the charity at information days. 

You will join a small, friendly and ambitious team committed to your professional development as the charity continues to grow. 

If you are passionate about making a difference, enjoy working with people, and want to contribute to a pioneering and collaborative organisation that values and empowers its community, we would love to hear from you. We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds and experiences. 

About Ladywell and FMDM Foundation CIO

The Franciscan Missionaries of the Divine Motherhood (FMDM) is an international congregation of Catholic women inspired by the life of Francis and Clare of Assisi. At the heart of their mission is Ladywell, a serene and vibrant multi-purpose site in Godalming, established in 1956, which includes a Care Home, Congregational Leadership Team offices, and a Finance and Administration hub. Ladywell is known for fostering hospitality, personal growth, and a peaceful environment rooted in Gospel values. It also serves as the location for a Franciscan Centre offering programs for day and residential groups. The organization supports its community of sisters with a team of approximately 70 employees dedicated to its mission.

In Ladywell, we seek to create a hospitable Franciscan place, rooted in Gospel values, where a peaceful atmosphere nurtures life for everyone. As Mission Partners, we do more than work for the Sisters; we work alongside them, each bringing professional expertise to help shape and direct the mission of the Franciscan Missionaries of the Divine Motherhood (FMDM).

In Ladywell, we seek to create a hospitable Franciscan place, where a peaceful atmosphere nurtures life for everyone. As Mission Partners, we do more than work for the Sisters; we work alongside them, each bringing professional expertise to help shape and direct the mission of the Franciscan Missionaries of the Divine Motherhood (FMDM).

The Role

We are seeking an experienced and values-driven Director of Finance to provide strategic leadership of all financial functions of the FMDM Foundation CIO and the wider Congregation.

Reporting to the General Bursar and working closely with the Congregational Leadership Team (CLT) and Trustees, this is a senior and influential role with responsibility for ensuring long-term financial sustainability, robust governance, and compliance with Canon Law, Charity Law, and financial best practice.

The post-holder will play a vital role in enabling the Congregation’s mission and global activities to flourish through sound financial stewardship, effective risk management, and collaborative leadership.

Key Responsibilities

• Provide overall strategic and operational leadership of finance and business administration
• Oversee budgets, management accounts, audits, payroll, and statutory reporting
• Advise Trustees and CLT on financial viability, risk, and forward planning
• Ensure compliance with Charity Commission requirements, SORP, Canon Law, Charity Law and Civil Law
• Lead and inspire the Finance Team, supporting professional development and change
• Manage property, assets, investments, and external professional relationships
• Work collaboratively with international FMDM leaders and bursars
• Attend Trustee Board, Committee, and CLT meetings, providing high-quality financial reports

About You

You will be a senior finance professional who combines technical excellence with integrity, discretion, and a collaborative leadership style. You will be comfortable working in a faith-based, values-led environment and committed to supporting the mission and ethos of a religious charitable organisation.

Essential requirements include:

• ACA / ACCA / CIMA (or equivalent) qualification
• Senior-level experience in charity or not-for-profit finance and governance
• Proven experience of budgeting, management accounts, audit, and strategic planning
• Experience reporting to Boards of Trustees
• Strong people management and leadership skills
• High levels of confidentiality, professionalism, and attention to detail
• An understanding of the ethos of the Catholic Church in a professional context
• Excellent communication skills
• Willingness to travel overseas to countries in which the FMDMs are present, should the need arise

Desirable experience includes:

• Experience within international or religious organisations
• Knowledge of charity property matters and investment oversight
• Familiarity with charity-specific financial reporting (SORP)

This role is subject to an Enhanced DBS check and the post holder must have right to work in the UK.

Why Join Us?

• A unique opportunity to contribute your professional expertise to a meaningful global mission
• Work in a peaceful, values-led environment grounded in Franciscan hospitality
• Collaborative working alongside Sisters and Mission Partners
• The chance to make a lasting impact through responsible stewardship and service

How to apply

To apply please write a covering letter clearly stating your interest and reasons for applying to work for the FMDM Foundation CIO as Director of Finance and Business Administration and provide an up-to-date CV to us by 7th January 2025. CV only applications will not be accepted.

First round of interviews to take place week commencing 12th January with those shortlisted to a second round later in January

• Provide inspirational leadership and clear strategic direction for the Freshly Greated CPP programme.
• Lead the implementation of the programme with creativity and a strong commitment to its aims and objectives.
• Develop and nurture the key partnerships in Great Yarmouth and beyond that support the programme’s sustainability and growth.

The Executive Director leads the Freshly Greated programme, working closely with the Freshly Greated Consortium, Arts Council England (ACE), freelancers, volunteer Community Producers and the wider local community. The Director manages a small, multi-disciplinary team and is responsible for the programme’s creative direction, partnership development, financial sustainability, evaluation,  compliance and will also develop and lead an ambitious, co-created community-led arts and culture programme that has action research and evaluation at its core. 

Freshly Greated is a year round programme which includes award winning youth participation and intergenerational projects across three neighbourhoods. In partnership with Out There Arts, Freshly Greated create vibrant public celebrations across parks, beaches, and town spaces, inspired by local stories. Last year, 61,942 residents took part in workshops, events, and festivals that are free, inclusive, and locally led. All Community Producers agree Freshly Greated proves everyone is creative, builds skills, and strengthens community spirit - 94% say it increases local pride, and 91% believe it makes Great Yarmouth a better place to live.