Information And Advice Volunteers Jobs
GENERALIST ADVICE WORKER/ADVICE SESSION SUPERVISOR OR TRAINEE POSITION
Funded By: Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an ASS within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 – £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
·Providing advice to the public and undertaking casework on social welfare law issues
·Supervising advice and gateway assessment sessions
·Supporting and supervising staff and volunteers
To be successful you will need:
·Recent experience of giving advice to the public. This should include having undertaken advice casework.
·Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
·To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing Date: 9.00 am Monday 15th April 2024
Interviews: Thursday 18th April 2024
We are seeking a new Chief Executive to steer CDI through the next stage of our journey.
We are a team of creative, committed colleagues dedicated to improving emotional health and challenging social injustice wherever & whenever we can and with whatever resources we have to hand.
“CDI is an amazing organisation to work for. The workforce is as diverse as it is talented, bonded by a commitment to listen to the children, young people and families in Croydon and provide meaningful support to inspire self-empowerment, solution-finding and fulfilment.”
CDI Staff member
In this role, you will lead CDI across all its functions to ensure the successful deployment, development and long-term sustainability of our early intervention and prevention support services.
The client requests no contact from agencies or media sales.
Hours: Full-time 37.5 hours per week with flexible/hybrid working (after initial probationary period)
Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. You will be leading services helping some of our most vulnerable clients with complex and life changing issues. In our 85 year history, we are the busiest we have ever been and people need our help.
Citizens Advice Hammersmith and Fulham is an award-winning charity that provides free, independent, confidential and impartial advice and information. We are a modern, innovative and progressive organisation working in a diverse and vibrant community. We employ over 50 people and have around 80 volunteers who help us to deliver generalist and specialist advice, undertake campaigning, and have a thriving portfolio of projects embedded within the local community. We are a flagship Local Citizens Advice within a nationally recognised network, delivering a multi-channel service including, face to face, telephone and digital channels.
About the role
You will oversee all phases of our funded services and programmes, working at senior management level. This role will be a driver of change, leading on all our funded services and the development of CAHF Innovation Hub which aims to test and pilot ideas on a small scale. We want to continue to evolve our services with the aim of increasing the reach and the impact of our work. The ideal candidate will have experience of delivering project(s) in the Advice Sector or demonstrable transferable skills, including:
- Collaborating positively with a diverse range of internal and external stakeholders to maintain cohesive project delivery.
- Working with the Chief Officer to assess and review opportunities for securing new programmes of activities to strengthen our response to the community advice needs.
- Working with CAHF’s Advice Service Managers to ensure robust line management for project staff.
- Monitoring and reporting on project performance to KPIs to required quality standards.
- Manage conflicting priorities to ensure that objectives are achieved and deadlines are met.
What we can offer you:
We value our people and can offer a supportive culture within a high performing and award winning organisation. 86% of our workforce recommend us as a place to work. We are committed to being an inclusive employer and workplace to represent the diverse communities we service. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including:
- Pension scheme
- Healthy work/life balance with flexible/hybrid working
- Generous holiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service
- Access to mental health support helpline
- Learning, development and personal growth opportunities
Closing Date: Thursday 25th April 2024 by 08.00am
Test: 1st May 2024
Interview: 2nd and 3rd May 2024
We reserve the right to close the applications earlier if suitable candidates are found, so encourage early applications
Funded By: City Bridge Foundation
Citizens Advice Southwark has been awarded funding by City Bridge Foundation to provide a welfare benefits advice service for Southwark residents and we are now seeking to recruit a full time welfare benefits caseworker.
The caseworker will be based between our two main offices in Peckham and Walworth and will assist with raising awareness and completing benefit claims, advocating on behalf of clients and submitting reviews and appeals. The caseworker will also train a team of volunteers to increase capacity and expertise and will act in a consultancy role for generalist advisers and frontline workers in other agencies in the borough.
To be successful you will need:
· At least one year’s full time (or part time equivalent) paid or unpaid recent experience of advice work.
·An in-depth knowledge of welfare benefits including those related to disability and sickness.
·To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Wednesday 17th April 2024
Interviews: Monday 22nd April 2024
Do you enjoy meeting and talking to people? Are you a warm, outgoing person and an excellent listener?
We are seeking an Advice Worker to deliver low vision equipment and accessibility advice and support, from our Cambridge Centre and across Cambridgeshire.
The role is also responsible for driving our company vehicle across the county, taking our equipment and accessibility services into communities (on devices such as smart speakers, smart phones and tablets) and delivering a range of services wherever required.
Knowledge and experience of low vision and blindness and low vision equipment and accessibility, is desirable but not essential as full training will be given.
Join CamSight's friendly, dedicated, passionate team and enjoy our key benefits:
· 25 days annual leave (pro rata for part time staff)
· Additional day Birthday leave
· Additional leave between Christmas and New Year
· Paid Bank Holidays (dependant on working pattern)
· Flexible and blended working
· Company Pension Scheme
· Employee Assistance Programme (EAP)
· Long service leave entitlement after 5 years of service
· Free sight test.
If you are keen on joining our forward looking, successful and thriving organisation and taking the next step in your career, then apply now.
The client requests no contact from agencies or media sales.
Purpose of role:
To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
About us
The first Citizens Advice opened in Liverpool on 4th September 1939, established in the aftermath of the first world war and provided, amongst other initiatives, a casework service for families in need.
Since then, we have continued to grow as a frontline service, finding innovative solutions to the advice needs of our community through free, confidential and independent advice and information services.
Citizens Advice Liverpool is a charity, dependent on a workforce of paid staff and over 120 trained volunteers. We operate over four permanent sites (Belle Vale, Garston, Walton & Wavertree) and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services. We have also developed a mobile phone app which acts as a single point of access for Citizens Advice in Liverpool, showing where to find advice in real time, access to self-help information, and telephone, WhatsApp, email & webchat advice.
We are a member of "National Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in our offices.
We receive funding from Liverpool City Council; which helps support our generalist advice service which gives advice on a wide range of subjects such as; benefits, work, debt & money, consumer, family, housing, law & courts, immigration and health. We also receive funding from other major contributors which helps run our specialist advice projects.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
Money Minded: Professional advice and support because your mental health matters
Money Minded is a new service designed to support adults, (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. The service provides support with welfare benefits, accessing debt support, housing and well-being/peer support groups/workshops.
The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough Residents living with Mental Health difficulties. Advice issues may include, housing, benefits, council tax, accessing debt support, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.
The successful candidate will be required to work alongside the Team Leader and volunteers supporting on the project, within the Advice Quality Standard framework (AQS) and adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.
You can download a PDF of the full job description for this role at the bottom of the page.
Key Responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
- Deliver monthly wellbeing peer support groups/workshops
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
- Provide housing advice
- Link in with specialist debt and money support agencies
- Provide information on employment opportunities and training support for clients
- Signpost to other relevant services in the boroughs, or further afield
Person Specification
Knowledge & Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
- Knowledge and understanding of Mental Health problems and how they are impacted by social issues
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills & Attributes
- Relevant and up to date knowledge of welfare benefits, housing and social care
- Facilitate and deliver peer support groups for longer term improved wellbeing
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
- Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
- Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
- Ability to remain calm in challenging situations and reinforce boundaries
- Ability to support people to manage difficult feelings, and communicate their needs effectively
- Strong organisation and administrative skills
- Flexibility in overall approach to work
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
About Us
Volunteer Centre Tower Hamlets (VCTH) is a small charity, established in 2008. Our mission is to increase the quality, quantity and impact of volunteering in Tower Hamlets. We work with one of the youngest, most diverse populations in the country. We broker residents into inspiring volunteer roles. We train and advise charitable organisations on running inclusive, high quality volunteering programmes, and we advertise their volunteer roles.
Do you share our passion for volunteering and believe that it can transform lives and build fairer, more compassionate communities? If so, you could be just who we are looking for to join our supportive and impactful team.
As our Volunteering Advisor, you will work across two programmes, both of which support people from Global Majority communities into volunteering. You will help volunteers gain the skills, experience and confidence that they need to increase their employability, and you will lead on delivering our Minoritised Ethnic Trustees (METs) programme, recruiting, training and supporting local residents to become charity trustees.
Key responsibilities of the role include:
- promoting volunteering widely; running stalls at community events, giving targeted presentations, organising borough-wide Volunteer Fairs, and working with referral agencies
- developing trustee training materials and facilitating engaging, interactive sessions, then matching trainees to trustee positions
- enrolling volunteers, motivating them to overcome barriers, helping them to secure and sustain volunteering placements, and tracking their progress
- working with hundreds of local Volunteer Involving Organisations to develop and advertise inspiring volunteer roles that meet a wide range of needs, abilities and interests
- using your analytical and proficient IT skills to produce reports and help review services.
We are currently office-free. This hybrid role is home-based, but with a requirement to undertake regular work at community venues around Tower Hamlets.
We are open to discussing how the 21 hours are worked across the working week.
The ability to speak a community language and local knowledge of Tower Hamlets would be an asset, but are not essential. We are very keen to hear from candidates with lived experience relevant to this role, from Volunteer Managers, and from people who are passionate about volunteering.
Benefits include:
- 5% employer pension contribution
- Full Time Equivalent 33 days annual leave, inclusive of bank holidays, rising with length of service
- Employee Assistance Programme
- Training for continued professional development
- Time Off In Lieu
Closing date for applications is 9.30am on Tuesday 9 April 2024.
Interviews will take place the week commencing 15 April 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At the core of RABI’s mission is the commitment to address the individual needs of farming people. We offer one-to-one, expert support, advice and guidance, tailored to the individual circumstances of the farming person.
You will be part of a wider Finance and Operations team responsible for the planning, implementation, and execution of Microsoft Dynamics and related projects within our charity, to support the long-term delivery of services across the farming community within England, Wales & Northern Ireland.
You will possess strong leadership skills, extensive knowledge of Microsoft Dynamics along with integration into 3rd party software solutions, our social and wider digital platforms for delivery of access to our farming community and partner organisations. You will understand integration of reporting tools, ideally based on social impact reporting, along with delivery via data warehouses and Microsoft reporting technology such as Power BI.
In addition, you will be responsible for the scoping and integration of our Microsoft Dynamics solution into digital platforms, such as the RABI website and associated portals for our service users, volunteers and partner organisations.
Key responsibilities:
- Project Leadership: Drive planning, execution, and delivery of Microsoft Dynamics CRM projects within set timelines and budgets, employing Agile methodologies and delivery sprints.
- Project Management: Develop comprehensive project plans, schedules, and budgets to track progress, ensuring adherence to milestones.
- Resource Allocation: Efficiently allocate resources, including personnel, equipment, and materials, to support project activities and meet requirements.
- Risk Management: Monitor project progress, identify risks and issues, and implement strategies to minimize disruptions and delays.
- Cross-functional Collaboration: Coordinate with cross-functional teams and third-party partners to ensure alignment and collaboration throughout the project lifecycle.
- Stakeholder Communication: Regularly communicate project status, updates, and issues to stakeholders and executive leadership through meetings, reports, and presentations.
- Post-project Evaluation: Conduct post-project reviews to evaluate outcomes, identify lessons learned, and implement process improvements.
- Project Management Framework: Provide guidance and leadership in developing and implementing a project management framework to support the charity’s strategic objectives.
- Social Impact Reporting Integration: Collaborate with the RABI Service Delivery team and third-party consultants to project manage the integration of social impact reporting into Microsoft Dynamics. Support will be given to Project Manager to develop knowledge in this area.
- Digital Platform Integration: Lead the relationship with stakeholders and digital delivery partners for scoping, planning, and delivering integrated portals and digital platforms into Microsoft Dynamics.
Person Specification:
Essential:
- Experience in Microsoft Dynamics CRM.
- Proven track record of at least three full lifecycles of CRM implementations.
- Integration experience with third-party applications and digital platforms.
- Proficiency in integrating reporting platforms, particularly with Microsoft Power BI.
- Successful track record in delivering large-scale projects on time and within budget.
- Strong leadership skills to motivate cross-functional teams.
- Excellent communication skills to convey technical concepts to non-technical stakeholders.
- Exceptional problem-solving abilities with a focus on driving results.
- Familiarity with Agile or other iterative project management methodologies.
- Experience in managing organizational change during large-scale IT projects.
Desirable:
- Experience in the UK charity sector.
- Familiarity with Microsoft Dynamics Fundraising & Engagement and Microsoft Cloud for Non-Profit.
- Industry-recognized project management qualifications (e.g., AgilePM or PRINCE2 Agile).
- Full UK driving license.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you driven by the desire to make a difference? Join our Advice & Support Team at Providence Row and support those at risk of homelessness.
About us: Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home. We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.
About the role
- Delivering support to people who are experiencing homelessness and are rough sleeping in the borough of Tower Hamlets.
- Conducting person-centred assessments with those who self-present at the service for support
- Agree plans, in conjunction with service users, to move into accommodation and access specialist services which will address the underlying causes of their homelessness.
- To make referrals into Tower Hamlets and Pan-London local authority housing options services, using Homeless Reduction Act
- To work with partner agencies to provide joint support to service users where appropriate
- To build relationships with housing providers and the private rented sector, to increase the portfolio of affordable referral routes into accommodation.
- You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
- You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach.
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply: Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
The client requests no contact from agencies or media sales.
Are you passionate about volunteering?
YMCA East Surrey is looking to recruit a volunteer coordinator to drive the strategic objective of maintaining and building a culture of voluntary action.
Job Purpose:
To be responsible for coordinating volunteer recruitments, providing learning activities and providing volunteer management advice and guidance to staff who work with volunteers.
To establish positives relationships with volunteers to ensure they have a fulfilling volunteer experience.
To be responsible for transactional processes on the volunteer database ensuring it is up to date and delivers to meets the needs of volunteers and the organisation.
Main Responsibilities:
- To drive the strategic objective of maintaining and building the culture of voluntary action, empowering at least 300 volunteers per year by 2027.
– Lead recruitment and induction of volunteers for relevant services across the organisation by developing timelines for volunteer recruitments throughout the year.
– Lead on recruitment administration for volunteers including assisting with pre-employment checks and delivering induction course and on-boarding.
– To provide advice and guidance to service managers regarding suitability of potential roles with the relevant service managements.
– To provide effective and efficient administration of the volunteer databased ensuring all volunteer records are up to date.
– To maintain regular communication with volunteers, problem-solving and escalating any IT issues with the Head of Central Services as appropriate.
– To support line managers to ensure volunteers are aware of and adhere to YMCA ES policies, procedures, mission, vision, and values.
– To provide analysis as appropriate to the Head of Central Services on volunteer numbers, hours donated, activities and other metrics and impact measures.
– Ensure that volunteers have sufficient training, resources, and support to carry out their roles effectively, including developing and delivering a variety of reward and recognition activities to maximise engagement and retention of volunteers such as facilitating learning sessions.
– To promote the importance of volunteering internally through engagement activities, recognition schemes, and externally through recruitment drives, marketing and press campaigns, and other profile-raising activities.
– To obtain and provide analytics on volunteer engagement and facilitate peer group sessions to monitor progress of volunteers.
– To identify and oversee the design, development and delivery of relevant training, reward, and recognition activities to both upskill and retain volunteers.
– To work with the Head of Central Services to support the successful implementation of volunteer best practice and policy, to support the organisations strategic plan.
– Collaborate with the Head of Central Services and volunteers themselves to develop the volunteering programme, identifying and reducing barriers to volunteering and ensuring that all volunteering activity reflects YMCA ES values.
– To assist the Head of Central Services in the preparation of reports to the Senior Leadership Team and various committees as required.
– To assist the Head of Central Services in ensuring volunteer policies and procedures are maintained, up-to-date and fit for purpose.
– To support the coordination and delivery of key HR projects within the Department that will lead to the development of HR practices.
– To be responsible for the maintenance and storage of all volunteer data and records in line with the Data Protection Act and confidentiality.
– To develop and maintain effective relationships with all key stakeholders.
– To identify improvements and recommend these to the Head of Central Services for consideration.
– Any other duties as required by the line manager or Head of Department, which are commensurate with the grade/post
– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure. We require you to understand and demonstrate this commitment and attend any required training
We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required training
Seee attached JD and Person Spec
Hours of work: Full-time, A full-time working week would be Monday to Friday 9am-5pm with an unpaid break of one hour.
Location: Princes Road, Redhill, Surrey, RH1 6JJ.
Salary / pay rate: £28,000 to £30,000 per annum
Annual leave: 4 weeks per annum plus bank holidays. (Pro-rata for part time). The holiday year runs from 1 April to 31 March each year.
Benefits: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents. There is free parking available at the Princes Road site and YMCA East Surrey also operates a Bike to Work Scheme. There is a YMCA East Surrey defined contribution pension scheme. More details on request.
Closing date & interviews:
Closing date Tuesday 30th April 2024
The interviews to be held Wednesday 8th May2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Profile
An exciting opportunity has arisen for someone with great energy and interpersonal skills and a thorough knowledge of social welfare advice to join our advice team. This could be the perfect opportunity for a trainee adviser to take the next step in their career, and to be part of a dynamic team who think on their feet and are passionate about making a difference in our community.
This role will allow you autonomy to make your mark and offer an opportunity to grow the team with volunteers. This busy and varied role will rely on your ability to bring your whole self to work and to ensure the highest quality of advice is delivered at the Foodbank.
We are offering flexibility in this role, which could include part-time job share for the right candidate(s).
About us
This is a fairly new partnership between Citizens Advice Barnet and Finchley Foodbank to provide support for Finchley Foodbank clients. The post holder will assess and advise clients on a range of issues and will work closely with the foodbank volunteers and management. The aim of the project is to reduce dependency on the foodbank by maximising income and helping clients to seek debt/budgeting advice.
Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt, work and immigration. Last year we helped 13,110 people with 41,802 problems, over 50% more people than the previous year.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about the rights of refugees and migrant's? We need an experienced advice worker to provide effective and efficient welfare benefit, education & employment and housing casework to refugees and migrants.
Key responsibilities include:
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Advocating on behalf of clients and making referrals to specialist agencies where necessary.
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Providing advice to clients on a range of issues including welfare benefits, housing and education.
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Maintaining good practice & adhering to Advice Quality Mark standards.
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Participating in supervision of volunteer advice workers.
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Monitoring all aspects of work and reporting to funders.
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Maintaining a clear filing system, detailed records of all activities and respecting confidentiality of clients (Data Protection Act, GDPR) .
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Keeping accurate records using case management software.
Successful candidates will have an up-to-date knowledge of welfare benefits rights and housing benefits legislation. You should have 2-3 years experience of providing welfare benefits and housing advice and be level 1 OISC trained.
Please apply sending your CV and cover letter. If you require any adjustments please do not hesitate to let us know.
The client requests no contact from agencies or media sales.
Head of IT
£68,397 pa + 10% allowance for 24 months and excellent benefits
Aldgate, London
Permanent, full-time (35 hours per week)
The Royal College of Pathologists is seeking a Head of IT to lead the IT strategy and operational management of the IT function. The post holder will have a proven understanding of technology transformation and the opportunities this can provide for the College. The role will be responsible for shaping and executing the IT strategy to support the overall business objectives and strategic plans, while at the same time taking an active lead on the operational aspects of IT and AV support services. Reporting to the Director of Corporate Services, the Head of IT is a highly visible and leading role and will work closely with all departments and the Senior Management Team.
Currently embarked on an organisation-wide technology transformation project, this will be a primary initial focus with the aim of being more connected, efficient, and providing more effective member services. The Head of IT will be pivotal in ensuring delivery of technology driven aspects of the College wide project and future projects by horizon scanning for new technologies and ways of working that can continue to improve the College’s operations.
The role requires excellent personal communication skills, commitment to customer service and management expertise to lead a small team. Apart from the internal College projects and services, the IT and AV department provides event support for commercial events on site.
All of the College IT and AV services are supported via a service desk. The Head of IT is responsible for ensuring that daily operations run smoothly, and any issues identified are resolved swiftly and effectively. Responsibility and experience at a technical level for networks, IT security, AV systems as well as MS365 solutions is a pre-requisite. Being part of a small team, it is expected that the Head of IT will take a hands-on approach where required.
Please note this role will require significant on site presence.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.
Please apply as soon as possible to ensure your application is considered.
Closing date: 9am, 8 April 2024
Interviews are currently scheduled for Friday 12 April 2024 and Monday 15 April 2024.
The client requests no contact from agencies or media sales.
Salary: £33,930 – £37,700 per annum pro rata + 8.5% pension contribution after successful completion of probation period.
Hours: Full-time or Part-time, minimum 3 days per week
Contract type: Permanent
Location: Battersea Library and home-working
Are you an experienced advice manager, or an advice supervisor looking to progress in your career? Are you passionate about helping others and looking for a challenging and rewarding role?
We are looking for a motivated individual to join our team as a Service Manager. This crucial role involves overseeing some of our health-related projects that work with health partners to get advice to people in the community who are most in need. These projects include the following; our Patient Welfare Advice Service – taking referrals from local GPs and social prescribers, our Community Mental Health Transformation Project – linking those experiencing poor mental health with welfare advice, plus others as required.
What will I be doing?
Make an impact every day by…
- Leading health projects, working with health partners to improve access to our advice services.
- Managing CAWs relationship with funders and commissioners; ensuring that reports and returns are completed to time and contracts are complied with - with a view to sustaining and potentially expanding funding for our projects and services.
- Ensuring the delivery of high-quality advice and information as part of these projects and services within the aims, policies, procedures and principles of the Citizens Advice service.
- Leading staff and volunteers to effectively perform their duties and responsibilities and ensure that advice staff and volunteers are supported, supervised, recruited and trained to perform their roles.
- Working collaboratively with the Management team, contributing to regular meetings developing services across the organisation.
What skills are we looking for?
We are looking for an empathetic and knowledgeable candidate with some experience in supervising advice staff and volunteers and an understanding of how funded projects work.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
What will I gain?
You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.
Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.
We also offer these benefits:
- Access to training courses and professional development opportunities.
- Maternity, parental and caring leave paid above the statutory minimum.
- 8.5% pension contribution (after successful completion of your probation period).
- Access to an Employee Assistance Programme and clinical supervision.
- Cycle to Work scheme.
- Childcare voucher scheme.
- Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
- Option of flexible working arrangements where possible
For further information about the role and an application form, please visit our website via the apply button
Closing date: Monday 22nd April 9am
Interviews will be held: Thursday 25th April