Information and advice volunteers jobs

Support charities. Strengthen communities. Tackle inequality across Oxfordshire.
Join OCVA as a Community Development Officer and be the first point of contact for organisations making real change.

This is a hands-on, people-focussed role at the heart of Oxfordshire’s voluntary and community sector. You will work directly with charities, community groups and social enterprises, offering practical advice and support on governance, funding, sustainability and organisational development. You will combine office and home working with regular travel across the county, building trusted relationships and helping organisations tell the story of their impact.

If you enjoy supporting others to succeed, working collaboratively, and making a tangible difference to communities, this role offers variety, autonomy and purpose in equal measure.

Job Title: Advice & Information Worker 
Working Hours: 37 Hours per week
Salary: £28,050.00 per annum 
Contract: Permanent
Location: Hatfield Office / hybrid options

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for two dedicated and passionate Advice and Information Worker to join our team based in Hatfield! You will be the first point of contact for anyone needing to access the ‘hyh hub’ and will ensure that all referrals are triaged to identify the most effective pathway for support. The worker will deliver accurate advice and information to young people, parents and professionals, and work undertaken in a coordinated timely manner. You will carry out appropriate assessments, with other agencies where needed, to assess the needs of the family to prevent family breakdown and homelessness.

Role Responsibilities:
- Manage a varied, short term case load with conflicting deadlines
- To offer realistic advice and options to young people, family members and professionals to prevent family breakdown and homelessness, identifying any other needs within the process.
- To carry out service user assessments under the JHP and liaise with statutory agencies, non-statutory agencies and family members to assist with a planned move on/secure accommodation for
16/17 year olds as required.
- Develop and maintain smooth, accurate pathways on the database for gathering and maintaining all relevant service user and statistical information
- To chair and coordinate family meetings, housing support meetings and liaison meetings with other agencies as required
- To liaise and refer into Crashpad as required and work within the set timescales
- Alongside team members and external partners, co-ordinate and implement focused action plans, working with families for a maximum of 6 weeks
- Working in strengths based way, support 16/17 year olds to advocate for themselves when appropriate and necessary
- Carry out the necessary follow-up work and write ups of service users files
- Encourage and promote a planned approach to solving conflict alongside the ‘hyh hub’ and explore the mediation / family link worker processes to young people and their families, in line with the ‘single pathway’ model.

As a successful candidate you will have...
- A full driving license and use of own car or motorbike for business purposes (Compulsory)
- Ability to demonstrate an understanding of the problems facing homeless young people
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Commitment to equal opportunities and anti-discriminatory practice
- Excellent planning, organisational & time management skills
- Have a flexible working approach to the needs of the service users
- Ability to communicate clearly both verbally and in writing
- IT literacy including excel, word, teams and outlook
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)

What can we offer you?
-25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
-People's Pension Plan contribution
-Group Life Insurance plan
-Opportunities for personal and career development
-Hybrid working - option to work from home up to 2 days per week
-An additional annual leave day on your Birthday
-Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
-Employee Assistance Programme - support with wellbeing & personal struggles
 

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 12th February 2026

Recruitment afternoon will be held on 24th February 2026 held in our Hatfield Office .  This will involve a variety of group based and individual tasks following by a competency interview.  and if successful there will be a personal interview stage held on a date to be confirmed. 

Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.  

Head of Health Information and Education

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer. 

Job summary for Head of Health Information and Education

The Head of Health Information and Education is a key role at Bowel Cancer UK, leading the delivery of our health information and health professional education. We currently provide high quality support, but we know we need to do even more, reach more people and have an even greater impact.

The Head of Health Information and Education will, alongside our Clinical Lead, lead the development and delivery of our services in this area. This is a pivotal role with key areas of focus:

• Drive innovation in health information.
• Drive innovation in the content and delivery of health professional education.
• Expand our reach and accessibility to ensure no one faces bowel cancer alone.
• Build strong partnerships with stakeholders.
• Champion technology and digital solutions to enhance service delivery.

You’ll work closely with the Director and the Services Leadership team to set strategic direction and ensure our services are impactful, inclusive, and evidence based.
 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. The role will provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration. This role may also include triaging Advice Service and Sexual Violence Liaison Officer enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors/Officers. 

Have you got excellent verbal and written communication skills? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.
 

Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner. The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students. 

Location: The post holder will work from Citizens Advice Brighton and Hove (CABH) offices in Hove Town Hall, with the option of some remote working

Qualifications:Experienced adviser trained to case supervisor level.

Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services.

This is a floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity.

The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting advisers to develop their confidence, competence and professional judgement.

You will have experience delivering advice in a Citizens Advice or comparable advice service, and confidence in supporting others to deliver safe, high-quality advice. You may already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role.

You will be comfortable giving constructive feedback, identifying risk, and adapting your approach to support advisers with different levels of experience. You will also share our commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service.

We’re here to give advice to everyone, and understand that diversity in  our workforce is the best way of understanding the varying needs of the  city around us, so we welcome applications from all communities. We ask  that all applicants complete an anonymous equalities survey online to help us  understand if we’re succeeding in our aims, and appreciate you taking the  time to complete this. 

We value diversity and welcome applications from all communities, especially those with lived experience of the issues we address. Adjustments for the recruitment process are available.

Closing date for applications: Monday 23rd February 9am

Expected interview dates: W/C Monday 2nd March – dates TBC.                                 

Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 11-19 across the UK, and you can help make a real difference. As our Project Coordinator, based in Wales, you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.

We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.

If you're self-motivated and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say:

"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role and hear from our Chief Executive about our charity's ambitions in our Applicant Information Pack.

Person specification 

WE ARE LOOKING FOR SOMEONE WHO:

• Has a passion for our cause.
• Is fully committed to equality, diversity, and inclusion.
• Is self-motivated.
• Has excellent attention to detail.
• Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
• Has a flair for developing great relationships, particularly with schools and colleges.
• Is proactive and tenacious, able to seek out new opportunities and remain resilient.
• Is creative and likes coming up with new ideas.
• Is ambitious for themselves and for the charity.
• Has high computer literacy.

DESIRABLE:

• Experience within educational settings or working with young people in Wales.
• The ability to communicate in the medium of Welsh.

We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. 

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt. 

Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term. 

There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries. 

It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation. 

This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway. 

About you:

• MaPS accredited supervisor OR adviser/caseworker
• Experience in working in the Money Advice/Debt sector
• Experience in managing money advice/debt caseloads
• Excellent interpersonal skills to engage with a diverse range of clients,
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for continual professional development, 
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs 
• Be resilient and adaptable.

Key Tasks within this role include; 

• Provide technical supervision to advisers through; File reviews and Responding to live queries
• Undertake one off advice and casework as required
• Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
• Ensure services are provided during advertised opening times and within agreed time commitments
• Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
• Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
• Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
• Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)

Harris Hill is delighted to be working with Citizens Advice Westminster to recruit its new Chief Executive Officer.

Citizens Advice Westminster provides free, independent, confidential and impartial advice and information to local residents, some of whom are the most vulnerable in society. We value diversity, promote equality and challenge discrimination.

We work with local community organisations to make a difference to the lives of people in Westminster through advice, research and campaigning. Citizens Advice Westminster delivers a high quality, agile advice service which reflects the issues and needs of our communities, and which puts clients first.

As Chief Executive, you will:

•Lead and manage the work of Citizens Advice Westminster in its mission to improve the lives of residents through delivery of a comprehensive information, advice, and casework service across the City of Westminster.

•Collaborate with the Board of Trustees to shape the organisation’s strategy, direction, and policies.

•Provide a strong and influential voice for Citizens Advice Westminster as the ‘public face’ of the organisation.

If you are inspired and excited by what Citizens Advice Westminster does, we’d love to hear from you.

Job title: Chief Executive Officer

Salary: £67,991 p.a. (The salary is on a progressive pathway)

Contract: Permanent / Full-time

Location: The Stowe Centre, 258 Harrow Road, London W2 5ES

How to apply:

Please review the Recruitment Pack for further information about Citizens Advice Westminster, the CEO position and for details on how to apply.

Closing date for applications: 9am Friday 20th February 2026

Both Citizens Advice Westminster and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Do you know someone passionate about volunteering and community development? We're looking for a Volunteering Brokerage Coordinator to join our small but mighty team.

This role is perfect for someone who wants to make a real difference - connecting volunteers with causes they care about, supporting community groups to build their volunteer programmes, and championing the value of volunteering across Waltham Forest.

We’re looking for an experienced and motivated Operations Manager to play a vital role at the heart of our organisation. This is a hands-on post that combines oversight with day-to-day delivery across all core operational functions - including HR, governance, IT and data, finance administration, and internal systems.. Reporting to the Chief Executive  and working closely with the senior leadership team, you’ll ensure the smooth delivery of the systems and processes that enable our frontline work and support our future growth. The role involves both direct delivery and coordination - particularly through co-ordinating relationships with key external service providers in IT and HR. You’ll help ensure these partnerships are effective, responsive, and aligned with the organisation’s needs. This is an exciting opportunity for someone who thrives on problem-solving, values good systems, and wants to help build a resilient and well-run organisation from the inside out.

We are taking rolling applications so please apply as soon as possible. To apply, please complete our application form.  The completed form is the only information we will use in consideration of your application, so please ensure that you complete it fully, with particular attention to your personal statement detailing how you meet the required specifications for the role.

Do you love to recruit, inspire, support and equip volunteers?

Do you have a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential?

If that's you, then Tearfund's Fundraising Marketing team could be the right place for you!

This role is part of the Church & Community Building Squad, working with colleagues and volunteers to find and share stories of need and hope, to encourage new support and continued giving through working with churches and community fundraisers across the UK.

The Volunteer Relationship Executive role is responsible for the recruitment of new volunteers, and providing ongoing support for existing volunteers, ensuring they are inspired and equipped to represent Tearfund well. Volunteers are involved in speaking at churches, supporting at festivals and events and in community fundraising activities and the postholder should be experienced in these areas in order to provide the best support possible to our volunteers.  Could that be you? 

Do you have the following experience?

• Experience of volunteer management, training and recruitment
• Experience of volunteering and volunteer management and conference, events and festivals
• Experience of delivering fundraising talks
• Community Fundraising experience
• Demonstrable track record in achieving challenging targets and objectives

 Do you have the following skills?

• Ability to see through activities from start to finish
• A flexible approach to your work, showing agility to adapt and make changes if required
• Ability to influence and work alongside senior stakeholders
• Ability to build strong rapport with supporters and volunteers
• Strategic thinking, and desire to drive forward new ways of doing things, with a test and learn mentality.

If that's you, then our Fundraising Marketing Team would love to meet you.

This role is full time (35 hours per week) on a 12 month fixed contract, flexible working patterns may be considered. 

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

****looking for Kent based****

As a Client Support Advisor at LASAG, you will be one of the frontline points of contact for
individuals affected by asbestos-related illness. You will provide compassionate,
knowledgeable, and practical support—via phone, email, and in-person—to patients,
families, and carers. Your work will help ease their journey, signpost them to appropriate
services, and ensure they feel supported and heard.

Handle incoming enquiries via LASAG helpline (phone, email) in a timely and
empathetic manner.
 Provide emotional support and active listening.
 Signpost clients to relevant services such as support groups, benefit advice, legal /
compensation services, and medical professionals.
 Maintain accurate records of client interactions, safeguarding confidentiality and
adhering to data protection policies.
 Help organise and deliver support group sessions (both virtual and in-person) and
other LASAG-led activities.
 Collaborate with nurses, trustees, volunteers, and partner organisations to ensure
continuity of care.
 Support with outreach efforts (e.g., community events, awareness campaigns) to raise
awareness of LASAG’s services.
 Contribute to continuous improvement by providing feedback on service delivery,
identifying gaps, and helping to develop best practices.

Job Title:          Volunteer Manager

Salary:              SCP 37 (35,815 pro rata per annum)

Responsible to:Head of Communities, Older Adults & Volunteering

Location:             Working hours divided between BVSC Offices (Latham House, 33 – 34 Paradise Street Birmingham, B1 2AJ) and                                     home address, as agreed by BVSC

Hours of work:   21 – 25 hours per week

Contract Duration:Temporary – until March 2027

Volunteer Manager

· Are you confident managing volunteers and building strong community relationships?

· Do you enjoy coordinating programmes and keeping things running smoothly?

· Are you motivated by helping people get involved and make a difference?

If you’ve answered yes, we’d love to hear from you.

We are recruiting a Volunteer Manager to join our Communities, Older Adults and Volunteering team. The postholder will lead the Bolder Healthier Community Champions Volunteer Programme, overseeing the full volunteer journey from recruitment through to ongoing engagement. This includes coordinating recruitment through the Volunteer Brum digital platform, ensuring volunteers are effectively onboarded and inducted, and maintaining accurate, up-to-date records. You will work closely with local delivery partners to support them in involving and supporting volunteers in their areas, while also developing engaging content for volunteer sessions.

You will also lead activity within the Blues Go Green funded programme, building strong relationships with partner organisations and attending regular partnership meetings. The role involves supporting the development and delivery of volunteering activity in public parks across the city, ensuring activities are well planned, inclusive and delivered safely. Gathering feedback from volunteers and using it to inform continuous improvement will be an important part of this work.

Alongside programme delivery, you will oversee marketing, communications and events linked to both programmes. This includes promoting opportunities to attract volunteers from across Birmingham, supporting partners with local promotion, and coordinating online and in-person inductions, engagement sessions and celebration events. You will also support financial monitoring and reporting, helping to track budgets, manage invoices and contribute to reporting against key performance indicators.

This role is well suited to someone who is organised, approachable and confident working with volunteers and partners, with experience of managing programmes and a strong interest in community and voluntary sector work.

Please see the job description for further details 

Working for BVSC

BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.

Our organisation’s culture is underpinned by our 4 core values – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.

Terms and conditions

· 35 hour working week (full time hours)

· 29 days annual leave + bank holidays a year (pro-rated for part time staff)

· 5% pension contribution 

· 3.5 times salary Death in service benefit

· BVSC is a Living Wage Employer

Work-life balance 

· Flexible working arrangements available for staff 

· A flextime system is in place for staff 

· We offer up to 7 days paid leave per year for undertaking voluntary work or public duties 

· We provide generous maternity and paternity pay 

Staff development 

· We support staff to undertake training and development, providing funding and time off for study 

Values based approach

· We take a values led approach to the full employee journey including values based interview, and values based supervision and              appraisals 

Wellbeing

· We offer free access to a range of wellbeing platforms 

· BVSC offers all employees a suite of wellbeing support 

We are looking for candidates that can demonstrate the following BVSC organisational values: 

Commitment: Making a positive difference through passion, innovation and social action 

Collaboration: Connecting people and organisations to work together to improve lives 

Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham 

Integrity: Building trust through delivering excellent outcomes 

At BVSC, we are dedicated to promoting equality, diversity, and inclusion in all areas of our work. We actively strive to create an environment where all individuals - regardless of ethnicity, sexual orientation, gender identity or expression, or any other aspect of their identity or lived experience - are welcomed, respected, and valued.

As part of our commitment to positive action, we take proactive steps, where needed, to address underrepresentation and create fair opportunities, particularly in recruitment. We aim to ensure that everyone has an equal chance to progress and succeed.

We stand in solidarity with all marginalised communities, ensuring that our policies, practices, and culture are inclusive, equitable, and empowering. We are dedicated to challenging discrimination and fostering a workplace where diversity is not only acknowledged but celebrated.

We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC. 

We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this.  From application to interview, we place inclusion at the heart of all we do. 

We are a Second Chance Charter employer, committed to ensuring that people with convictions can access employment. DBS checks, if applicable to the role, will be conducted once a job offer has been made and accepted.

Closing date for applications – 10 February 2026 at 10am

Interviews to take place – 25 February 2026 in person

Shortlisted applicants will be contacted by 18 February 2026. If you have not been contacted by 18 February 2026 you should assume you have not been shortlisted.

Applications that do not include a cover letter will not be considered by the panel.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Secondments will be considered.

Working within the Potteries Moneywise Team

Casework – The post holder will conduct a full exploration of the client’s financial and holistic circumstances to provide robust advice specific to the client’s needs.

The advisor will be required to act for the client where necessary and communicate with third parties such as water providers, energy providers or the Local Authority to progress the client’s case.

 Advice will be delivered through a variety of channels including face-to-face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements.

The prospective advisor will be able to balance good quality alongside being able to achieve SLAs and KPIs in accordance with our contractual agreements.