A superb opportunity to help us increase the impact that volunteers make within the NHS at St Mary's and Western Eye Hospitals in Paddington by growing our volunteer community and improving the quality of experience for volunteers and staff alike to provide patients with the care and support they deserve.
About us
We're Imperial Health Charity, an organisation that helps our hospitals do more through grants, arts, volunteering and fundraising. We support the five hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, St Mary’s and the Western Eye.
During the height of the covid-19 pandemic surge during 2020 we channelled the huge outpouring of kindness from the public into vital wellbeing support for NHS staff and a better hospital experience for thousands of patients. Volunteers played a pivotal role in supporting our efforts during this time, for which we were awarded a Mayor of London Volunteering Award in the Crisis Response category.
About our volunteering programme
We’ve just completed our 2017-2020 volunteering strategy and we’re proud of what we’ve achieved over the last three years:
- engaged nearly 1000 volunteers
- appointed over 700 new volunteers
- achieved the Investing In Volunteers standard in volunteering management
- ran a successful youth volunteering programme for 16 to 25-year-olds, with 169 volunteers taking part
- during our most recent annual volunteering survey, 95% of volunteers agreed that their expectations of volunteering with us had been met.
Our approach is one of partnership, working with our hospitals, bringing our knowledge and expertise on engaging volunteers successfully, together with the hospital’s needs and expertise in managing health and care safely.
During 2020, in response to the COVID-19 pandemic we successfully managed an emergency response at our hospitals, engaging over 330 Crisis Response Volunteers (most of whom we recruited during the pandemic). Since the start of 2021 we have been working with our NHS partners to deploy our Reserve Crisis Response Volunteers as well as restart recruitment efforts so that we can support our hospitals as they roll out the vaccine, continue to treat increasing numbers of patients affected by the virus and help keep the health service running, in spite of the current pressures.
The Volunteering Manager role
As the Volunteering Manager, you will oversee the day-to-day running of the volunteering programme at St Mary’s and the Western Eye hospitals.
Building strong relationships across the Trust, you will empower volunteers to provide a high-quality experience for patients and staff and, in doing so, have an outstanding and highly-rewarding volunteering experience.
Day to day you will find yourself doing the following:
- Recruiting, training and supporting volunteers
- Identifying new areas for engaging volunteers
- Helping to project manage the design and introduction of new volunteer roles
- Supporting hospital staff who are working with, managing and/or supporting volunteers
- Developing training and guidance resources
- Providing support and line management to the Volunteering Support Officer
What we are looking for
You will be someone who thrives in a fast-paced and people-focused environment, with experience of working with and managing volunteers and volunteering programmes/roles. You will have strong experience of working methodically and within project management principles, with a keen eye for accuracy and attention to detail. You will enjoy juggling multiple projects, priorities and stakeholder expectations in order to deliver a high-quality service. You will have strong IT and systems skills with experience using digital CRM, project management and/or training systems. You will enjoy and be confident in creating and delivering training and presentations to different audiences. You are someone who plans and reflects, but who also is ready to get stuck in and help fix a problem if it arises, including resolving concerns or disputes between people.
If this sounds like you and you're looking for a new challenge then we'd love to hear from you.
The client requests no contact from agencies or media sales.
Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team.
We are looking for a Knowledge & Information Manager to support people with dyslexia by developing the British Dyslexia Association information programme and embedding best practice in information development.
This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team at a time when we are expanding our information and advice services, and play a pivotal role in supporting our greater focus on our charitable purpose, at the heart of which is evidence-based information on dyslexia and dyscalculia.
The Knowledge & Information Manager will be responsible for all information that we produce, across digital, print and person to person platforms. Alongside thousands of daily visitors to our website, our well established and much valued helpline sees many incoming calls and emails every day, and this role will work with colleagues to ensure all our information is current and accurate.
We are contacted every day by people in need of help or advice, including parents whose children may not be getting the support they need at school, or employees whose workplace has not made reasonable adjustments. We offer expert advice and we are seen as the organisation to go to for expertise on dyslexia.
About you
We are seeking a candidate with expertise in information development, ideally gained in an advice, education or health information role. You will be experienced in producing information for the public from the research stage, through to writing, external review and publication, and experienced in researching information using databases and the internet. You will be confident in liaising with academics and researchers, and you will understand how to explain complex issues for public understanding.
Substantial knowledge of dyslexia and/or neurodiversity gained in an academic or professional setting would be ideal but what matters is that you care about accurate information and its positive impact empowering people.
To apply
Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.
CLOSING DATE: 12 Noon, Monday 8th February 2021
Interviews will be conducted remotely, week commencing 15th February 2021
Please note: as we expect post Covid to have regular (fortnightly to monthly) visits to our Bracknell office in Berkshire, applicants should live a reasonable distance within 2-3 hours or so.
Now is an exciting time to join the British Dyslexia Association. We are the leading national charity in the field of dyslexia. Operating in a ... Read more
The client requests no contact from agencies or media sales.
Senior Information Governance Officer (x2)
1 x Permanent
1 x Fixed Term (6 Months)
£28,000 - £30,000
Looking for an opportunity to drive information governance improvements, and make a real difference? Your contribution will help Macmillan achieve its goal of reaching and improving the lives of everyone affected by cancer.
What’s the role?
You will support the Head of Information Governance in developing and coordinating effective information governance across Macmillan Cancer Support to ensure compliance with the General Data Protection Regulation , the Data Protection Act 2018, the Privacy and Electronic Communications Regulations across Macmillan Cancer Support.
You will provide a first point of contact for queries around how personal information should be handled, providing advice and guidance to stakeholders across the organisation. You’ll support the response to incidents, identify and assess information governance risks, and ensure that follow up actions are taken.
You will conduct data protection impact assessments for new projects and support the development of key resources and activities such as policies and procedures, training and guidance documents. The role will require you to manage registers, logs and actions, process data subject access requests and undertake legitimate interest assessments. You will also provide advice and guidance on records management and information asset management.
What are we looking for?
This role would suit someone with experience or knowledge of information governance or data protection legislation looking for an opportunity to have a real impact, improve governance and associated processes and drive creative and effective solutions.
You must have experience in an a relevant or similar role, knowledge of best practice in the handling of personal data, and experience in providing advice and guidance in this area. You must have knowledge of the General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulation. You will have sound organisational, analytical and communication skills and are able to work with a wide range of stakeholders.
We commit to actively developing you in your career. You will also be eligible for several benefits which include private medical insurance, life assurance, pension, generous leave, and interest free loans for season tickets and gym membership.
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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.
We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Macmillan HR Team if you require support.
At Macmillan you'll find talented people working together to help those living with cancer find their best way through. The work you do wil... Read more
The client requests no contact from agencies or media sales.
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The Age UK Quality and Transformation Team are currently recruiting for a casual (as and when) Quality Programme Assessor to conduct assessments of Information & Advice services as part of the Age UK I&A Quality Programme.
We are looking for a flexible, quality focused individual with sound knowledge of information and advice services for this opportunity. To be considered you must have extensive experience in at least 2 of the following areas of law: welfare benefits, community care or housing.
Salary is £22 per hour, aside from £10 per hour for travel over 2 hours.
About you
* Have knowledge and understanding of good practice in managing and delivering information and advice services.
* You must have extensive and relevant experience in an advice service in at least 2 of the following areas of law: welfare benefits, community care, housing
* Effective communication skills, both interpersonal skills and the ability to write effective reports
* Excellent organisational skills, including the ability to manage your workload and prioritise
* Experienced in maintaining case recording systems and procedures
Currently all work is done remotely using MS Teams. The successful candidate must have the ability to travel to a range of locations in future for assessments and for meetings at the London Office in Tavis House, this may involve overnight stays.
What we offer in return
* Up to 26 days annual leave plus Bank Holidays (pro-rata)
* A fantastic pension (with up to 6% employer contributions)
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme
* Many more excellent benefits
Additional Information
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Who we are
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more
We are Age UK Croydon and our vision is a Croydon where everyone can love later life. Our mission is to lead the way in empowering, enabling and supporting older people in the London Borough of Croydon to live well, healthily and independently. The ASC Service (Advice Services Croydon) is a partnership delivering information and advice to older people in various key sites across the borough.
The ASC service offers drop-ins, appointments, home appointments and advocacy (specialist team) and is part of a new and exciting development to take the service out into the community where we can reach and support more older people locally. We also operate a helpline 5 days per week.
The voluntary sector is experiencing significant changes in Croydon which will include modifying the service to a blended model of online, telephone and face to face delivery which is fully accessible and delivered locally. London Borough of Croydon are reducing their information and advice services from April and alongside this the new Locality Model of service delivery will provide opportunity to grow and expand our I & A service.
To successfully achieve the necessary transformation, we are looking for a manager with excellent people management skills, the ability to contribute to the strategy and vision which will transform the service to a model that can meet those objectives. We are looking for an experienced and enthusiastic Information and Advice Manager to lead and build the team of outreach advisers and helpline advisers. If you are passionate about making a difference to the lives of the older people who use our services and want to support older people then we would love to hear from you.
This role will require an Enhanced Disclosure and Barring Service Check.
Large print application form is also available.
CVs will not be accepted.
Closing date for applications: 09:00am - 25th January 2021
Interview Date: 29th January 2021
Only shortlisted candidates will be notified
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its sixth year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.
Hours: 20-25 hours p/w (flexible)
Salary: £11.00 per hour plus performance-related bonus and excellent benefits package
Contract Type: Permanent
Location: Negotiable depending on location - either office based or home based with periodic travel to Head Office in Oxfordshire
Background Information
NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.
Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.
The Project
For the past six years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:
- Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
- Literature in the form of comprehensive information guides provided via post and across digital access points
The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.
Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.
The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.
Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
deafPLUS is seeking an Information, Advice and Advocacy Caseworker to provide advice in British Sign Language (BSL) to d/Deaf and hard of hearing people living in the London boroughs of Hackney and Tower Hamlets., enabling them to understand their rights and responsibilities, access what they are entitled to, and help resolve their problems.
If you:
- have great organisational and interpersonal skills
- have experience of giving social welfare advice or similar (in either a paid or unpaid capacity)
- have great communication skills
- have an awareness and understanding of issues affecting d/Deaf and hard of hearing people
- have experience of networking and representing the d/Deaf community
Then you may be the person we are looking for!
- This is a part time position: 34 hours per week
- Salary - £23,088.00 - £26, 109 (pro rata), depending on experience
Closing date for applications: 27th January 2021 at 11.59pm
Interview – Monday 1st February 2021
How to apply: Please download the attached application pack and apply via this site.
We welcome applications from suitably experienced individuals irrespective of racial origin, age, sex, sexual orientation, marital status, pregnancy and maternity, gender, religion or disability.
deafPLUS is a medium sized national organisation with seven local centres (four of which are in London, with others in Bath, Aldershot and Birm... Read more
The client requests no contact from agencies or media sales.
Location : London
Status : Permanent contract
Salary : £33,819 - £37,766 per annum
The College is looking for a talented and energetic person to help transform its mental health information materials for patients, carers and the public. The existing mental health information materials are highly respected and well used in the UK and around the world. We are looking for someone who can support the College to build on this success, updating our systems for producing high quality materials and maximising the impact that they have in support of people with mental illness and promoting understanding.
Candidates should have strong experience of producing publications including managing editorial boards. A good attention to detail is essential and the skill to liaise with range of people involved in developing the resources and see links between different issues.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.
How to apply
For more information and instructions on how to apply, please visit the College's website.
We welcome applications from all sectors of the community.
Closing date: Monday 8 February 2021 at 10am
Interview dates: 22 February 2021 (via Microsoft Teams)
The College is an Equal Opportunities Employer. Charity registration no. 228636
No agencies or publications please.
Mummy’s Star was born in June 2013 and is the ONLY charity in the UK and Ireland ‘Supporting pregnancy through cancer and beyond’.
We are now at the exciting stage where we are looking to recruit an Information and Support Worker (ISW) to support our growing team. This is a home-based job so you will require lots of initiative to work on your own, be highly organised, committed and have good time management skills.
You are the first point of contact (along with the existing ISW’s) for women/families contacting us for support. You will need to demonstrate empathy, sensitivity, discretion and an understanding of how we can provide support. You will respond to enquiries via various contact channels; assessing the nature of each enquiry quickly, skilfully and if necessary, passing the enquiry to a Trustee most able to handle it.
You will be responsible for adding new women to our private forum for women who have been affected by cancer during or shortly after pregnancy. The topics discussed on here are highly sensitive and your will help ensure that the forum is a safe place for women to share their innermost feelings, reporting any concerns to the CEO.
As an Information & Support Worker, you will be directly supporting the families who seek help from the charity by email, phone and face to face, identifying what will provide relief and reassurance as well as practical assistance. In addition, you will help build links with hospitals and cancer treatment centers to ensure a speedy referral process is in place.
A Criminal Record Disclosure will be required.
Applicants must have use of own car (expenses paid).
Please note we cannot accept applications by way of CV.
To apply for this position, we ask for you to evidence, on no more than two sides of A4, how you meet the requirements detailed in the Person Specification. In addition, please supply details of employment history including 2 up to date references. CVs will be accepted but only as proof of employment history rather than evidencing meeting the person specification.
Please return completed information through charity jobs or:
Post: Mummy’s Star, PO Box 428, Hadfield, Glossop, SK14 9EA
Mummy's Star is the only charity in the UK and Ireland specifically supporting families when the mother is diagnosed with cancer during pre... Read more
The client requests no contact from agencies or media sales.
6 month contract - Home based intially - although the post-holder will be expected to move to an office location in due course.
1. CONTEXT AND PURPOSE OF JOB:
- Hourglass is the only charity in the UK dedicated to calling time on the harm, abuse and exploitation of older people. We support older people experiencing, or at risk of, harm, abuse or exploitation, and work towards a fairer society for all older people.
- We are seeking an Online Information Officer to provide information, advice and support via Hourglass’ new online information services specifically the Instant Messenger and Text Message services. Alongside a team of staff and volunteers working across the UK on our well-established Helpline, you will provide support to older people and others from across the UK. Providing information via Instant Messenger, Text Message and email you’ll play a vital frontline role in providing immediate advice and support, as well as referring on to other sources of support and expertise.
2. MAJOR DUTIES AND RESPONSIBILITIES:
2.1 INSTANT MESSENGER (IM), TEXT MESSAGE AND EMAIL
2.1.1 To provide information, advice and support to older people relating to support options for older people experiencing (or at risk of abuse), and safer ageing. To provide accurate and appropriate information and support via IM, text message and email and assist enquirers to explore their options.
2.1.2 To provide practical and initial emotional support to service users, assessing the nature of each enquiry and responding in an empathetic and supportive manner. To ensure service users receive advice and support which is appropriate to their needs in a non-judgmental manner and which clearly identifies realistic and achievable options.
2.1.3 To explain safeguarding approaches to service users and make safeguarding referrals and liaise on behalf of service users who request or require such support, pursuing conclusions that are satisfactory to the service user.
2.1.4 To notify the Information Manager or a member of management of any circumstances in which there may be an immediate risk to an enquirer and to act as authorised.
2.1.5 To identify service users who may be willing to speak to the media, bringing these to the attention of the Information Manager or other member of the management team.
2.1.6 To undertake follow up contact with service users on a pre-determined basis to provide further support and/or ascertain outcomes; seeking contact details when possible.
2.1.7 To identify own needs for support, including emotional support, and use support services as needed. To attend and participate in training events as required.
2.2 INFORMATION
2.2.1 To assist in maintaining information resources, including briefing packs to be issued to service users. To inform the Information Manager of new information requirements.
2.2.2 To undertake research through telephone and internet to identify statutory, voluntary or other agencies or individuals who could receive information to publicise the online information services / helpline and other charity services, notifying the Information Manager of such gaps or opportunities, and supplying information.
2.2.4 To distribute follow-up information materials to online information service users via post, email or other electronic methods.
2.3 RECORD KEEPING AND INFORMATION SHARING
2.3.1 To maintain enquiry records using our Customer Relationship Management (CRM) database and other internal records.
2.3.2 To share relevant information relating to enquiries with Helpline and Community Response colleagues in line with organisational practice relating to data protection and confidentiality
2.4 GENERAL
2.4.1 In the absence of the Information Manager, to ensure volunteers are supported in line with organisational policy, providing advice and support, and regular de-briefing.
2.4.2 To organise additional tasks for volunteers where appropriate.
2.4.3 To undertake administrative support as required.
2.4.4 To attend regular team meetings.
2.4.5 To travel as required.
PERSON SPECIFICATION:
ESSENTIAL CRITERIA:
1. At least one year’s experience, either formal or informal, in either Online Information Services / Helpline work or another environment providing advice and support to clients; with demonstrable skills in responding to enquiries using digital systems.
2. An ability to analyse objectively, and provide advice and guidance in a non-judgmental manner.
3. An ability to work as part of a team, be flexible and adaptable according to changing needs, and work to deadlines;
4. An ability to liaise and communicate effectively (both in writing and orally) and work collaboratively with colleagues and outside agencies;
5. An ability to constructively challenge and advocate on behalf of enquirers, identifying issues key to the individual circumstances, and pursuing matters to a satisfactory conclusion.
6. Able to manage own workload, cope with challenging or emotional enquirers, and be non-judgmental and empathetic
7. An ability to demonstrate a positive attitude to older people and a demonstrable interest in challenging the abuse of older people. An ability to deal appropriately with sensitive issues;
8. Numeracy and literacy skills of an excellent standard to respond to online enquiries, provide reports and observations, and maintain administrative records as required;
DESIRABLE CRITERIA:
- Understanding/experience of issues relating to older people, adult safeguarding, abuse, and/or health and social care.
- Direct experience of working with older people.
The Hourglass mission is simple: end the harm, abuse and exploitation of older people in the UK.
... Read more
The client requests no contact from agencies or media sales.
The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.
Technology Information and Products Manager
London, Birmingham, Glasgow or Belfast office or home-based (UK)
£33,134 - £39,218 (Birmingham, Glasgow or Belfast office or home-based)
£36,517 - £43,279 (London office)
35 hours per week
Fixed term contract – until end of June 2021
Are you passionate about assistive technology and the role it plays in supporting deaf children and young people?
We are looking for a Technology Information and Products Manager who can oversee the development of our technology services and play a lead role in raising awareness of products and technologies that can transform the lives of deaf children and young people.
The Enablement department have an exciting, fixed term opportunity for an enthusiastic and creative candidate who takes pride in sharing technology knowledge through high quality information products.
You’ll need a proven ability to maintain internal and external partnerships to stay fully informed of the needs and requirements of deaf children and young people – but also of new research and developments that could support those needs.
You’ll need to be highly organised and have the experience of co-ordinating a team to maintain consistently high levels of customer service.
This role is UK wide in its remit. Reasonable UK wide travel would be expected as part of this role as and when required.
To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.
Currently, the application process works best on desktop / laptop devices.
The closing date for applications is on Thursday 28 January 2021 at 23.59.
We expect interviews to be held via video call on Friday 12 February 2021.
A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.
We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.
Additional information about the support we offer is on our jobs page.
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.
We are also committed to promoting work-life balance amongst our staff.
On behalf of a fantastic, well-known charity you will use your extensive digital experience to define and deliver the Digital Information, Advice and Guidance, collaborating with and leading subject matter experts in both Services and Digital disciplines.
Via a programme of ongoing Customer and Market Intelligence (research, Customer feedback, web analytics, SEO analysis), you will identify the information, advice and guidance that people with disabilities, their friends and families need to live the lives they choose.
Key responsibilities in the role:
* Responsible for defining, planning and delivering the full Digital Information, Advice and Guidance plan:
* Use a combination of Digital service design & delivery, content marketing, and a sound working knowledge of SEO and Digital development, collaborate with in-house and 3 rd party Digital specialists to deliver best in class Digital information and services
* Use outstanding stakeholder management and a clear understanding of Digital service excellence, to ensure that the information, advice and guidance that we provide works for both the customer and the organisation
* Ensure that audiences and content are prioritised to deliver maximum benefit as early as possible, ensuring the achievement of annual Digital service targets.
* Collaborate with colleagues in Service Development and Digital Delivery to design and continuously optimise Customer journeys, to ensure a well-integrated, excellent overall customer experience
* Accountable for planning and ensuring the delivery and continual refresh of all Services content, working with stakeholders in Operations to prioritise work and Digital to deliver it
* Work closely with the Digital Analyst to ensure that robust and actionable metrics and sentiment analysis are continually monitored.
* Follow a person-centred approach, ensuring that the correct range of channels and optimal set of assets are used for each content area.
* Line manage 1.
The ideal candidate:
* Essential
You must have experience of delivering and leading excellent Digital services as key components of an integrated service offering, as well as experience of delivering large-scale Digital content projects, working with a Digital Delivery and Marketing teams, internal stakeholders and 3rd party Marketing agencies.
* Desirable
It would be advantageous to have experience of strategy implementation and leading organisational and cultural change initiatives, experience of delivering accessible Digital solutions, and experience of conversation design and artificial intelligence.
Benefits
Based in the Office in Reading, with some home working.
£54,414 to £57,133 per annum
Permanent
Full Time
This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, they're always keen to support flexible working as best they can.
They offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, they provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
Diversity
The charity welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice.
How to apply
Please call me 02078207305 or email me your CV [email protected]l.co.uk for more information, and we can discuss the opportunity and your fit for the role in more detail.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor (or Trainee position)
Salary scale SO1 - £31,455 to £33,290 per annum
Full-time
Permanent Position
Post funded by Southwark Council.
The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £29,194 whilst undertaking training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising volunteers
To be successful you will need:
- Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
- Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 1st February 2021
Interviews Wednesday 3rd & Thursday 4th February 2021
For further information and an application pack please visit our website.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Advice Officer (Housing)
Permanent
Part Time - 2.5 days a week
Up to £30,000pa pro rata (depending on experience)
Do you want to make a positive impact on people’s lives? Our Advice Service exists to improve opportunities and reduce poverty in London. Working primarily with people who identify as Irish, the service works to empower people using a strengths-based approach. We are looking for a compassionate and enthusiastic individual with experience delivering advice on housing and welfare to join our friendly and dedicated team.
Working as part of a multi-disciplinary team and with partner agencies to achieve the best outcomes for clients, the Advice Officer will provide advice on housing and welfare benefits as well as advocating with third parties. The role requires good knowledge of the housing and benefits system for people of working age and older people
Since March 2020, our advice service has been delivered remotely, with advisers working from home until further notice in response to government guidance.
ABOUT THE LIC
The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture. For over sixty years, we’ve been proud to provide vital frontline welfare services to multi-generational Irish diaspora in London, whilst instilling positive impact within local communities through education, entertainment and cultural awareness; courtesy of our vibrant venue and home: The London Irish Centre. As a charity, we represent all that is celebrated about Ireland: warm, welcoming, inclusive, diverse, unique, and open to every generation.
The deadline for applications is Monday 1st March 2021, 9am.
The London Irish Centre is a London Living Wage and Equal Opportunities employer.
We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.
Staff Benefits
- Free tickets to LIC core cultural programmed events (subject to availability and may not apply to fundraising events and partnership events at external venues)
- 50% discount on LIC education courses (subject to availability)
- 20% staff discount at the LIC shop and 10% staff discount a the LIC bar
- Mindfulness App membership
- Access to an Employee Assistance Programme with Health Assured
- Cycle to Work Scheme
- Tech Scheme
- Team socials and activities
Led by Patrons Ed Sheeran and Dermot O` Leary the charity is based in Camden with satellite offices throughout London and serves the Irish and ... Read more
The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.
Advice and Guidance Welfare Benefits Manager
London, Birmingham, Glasgow or Belfast office or home based
£33,134 - £39,218 per annum
(Glasgow, Birmingham or Belfast office or home based)
£36,517 - £43,279 per annum
(London office)
35 hours per week
Permanent
We are looking for an exceptional self-starter for this new Welfare Benefits Manager role.
The post-holder will join our thriving Advice and Guidance department which comprises of Helpline, Advice and Guidance Officers and an Education Appeals team. The teams’ provide information, advice and guidance for deaf children, young people, families, carers and professionals, taking a child centred approach, on a range of subjects including education, communication, social care, discrimination, independence and welfare benefits.
The successful candidate will be responsible for leading the implementation of the department’s ambitions in meeting National Deaf Children’s Society’s strategy, specifically in relation to Welfare benefits. They will lead the development and delivery of specialist Welfare benefits services and ensure that accessible, good quality welfare benefits related information, advice and guidance is available to our beneficiaries through a variety of channels, largely digital.
The role will include planning and delivering targeted welfare benefits advice and guidance sessions to different audiences using a variety of channels and line manage the Advice and Guidance Appeals Specialist (Benefits), fixed term contract, and oversee their case load.
You will have significant experience of delivering complex advice and guidance in Welfare benefits, to families and young people within the third or public sector, or equivalent (including digitally). You will have excellent in-depth knowledge and understanding of the policy and political context in which services, specifically welfare benefits, operate across the UK.
You will also have excellent communication and influencing skills, experience of managing partnerships and in designing and delivering accessible training to different audiences, using a range of formats.
The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.
To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.
Currently, the application process works best on desktop / laptop devices.
The closing date for applications is on Monday, 1 February 2021 at 23:59.
We expect interviews to be held remotely on Thursday 11 February 2021.
A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.
We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.
Additional information about the support we offer is on our jobs page.
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.
We are also committed to promoting work-life balance amongst our staff.