Information and advice volunteers jobs

Our vision

Better nature for all. A future where everyone can experience, enjoy, protect and restore the natural world.

How is Finance a part of this vision

- Every pound invested in TCV delivers at least ten pounds in social, environmental and health benefits.
- Green social prescribing returns two pounds and forty two pence for every pound invested.

The central finance team works in partnership with TCV departments providing impact driven and robust monitoring and reporting. As a charity we ensure we are sustainable and efficient with strong governance and financial resilience.

The role

This is an exciting new role to work closely with the Finance Director and finance team. We are looking for a finance manager who can provide robust financial controls and reporting to help ensure we maximise our impact and make every penny count.

You will
- Lead on the preparation of monthly management accounts.
- Ensure compliance with controls and charity finance regulations.
- Ensure accuracy and timely reconciliations, forecasts, restricted funds analysis and budgets.
- Assist with the annual audits and statutory accounts preparation.
- Prepare VAT and Gift aid claims.
- Support teams with grant reporting.

A key part of this role will be building strong relationships and engaging with budget holders to guide them through financial principles and controls and create impactful reporting solutions.

About you

We are looking for someone who will bring:
- A recognised finance qualification (ACA, ACCA, CIMA, or equivalent) or relevant experience.
- Experience managing charity or non-profit finances.
- Strong financial analysis and reporting skills.
- Excellent communication and influencing ability, you can explain numbers in plain English.
- A genuine passion for making a difference through your work.

Why Join Us?
- Work for a cause that matters, every pound helps change lives.
- Join a supportive, ambitious, and friendly team.
- Enjoy flexible hybrid working and a culture that values balance and wellbeing.
- Opportunities for professional growth and development.

Hybrid working with at least 2 days a week in Doncaster - Gresley House.
Hours negotiable: 28 - 35 hours per week.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

Advocacy Campaigns Engagement Manager
Fixed Term Contract (12 months)  
Full time (34.5 hours), we are open to a conversation about how you work these hours 
Location: Split between home and our London Office 
Salary Range: £42,000 - £46,000

About us:
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

Macmillan is looking for an Advocacy Campaigns Engagement Manager to help grow, support and inspire our community of volunteer campaigners. In this role, you’ll create meaningful opportunities for people affected by cancer, volunteers and the wider public to take action and influence change. Your work will ensure our campaigners feel informed, supported and empowered — and that their voices shape Macmillan’s priorities across the UK.

About the role:

• Grow and steward our network of volunteer campaigners, delivering high‑quality engagement that deepens their connection with Macmillan

• Lead innovative, mass‑reach campaigning activity across all four nations, aligned with our strategic priorities

• Ensure campaigners receive excellent guidance, support and information throughout their journey with us

• Work with colleagues across Mass Engagement, Community & Participation, External Affairs, Communications and National Partnerships to mobilise campaigners at key moments

• Develop approaches to ensure our campaigner community reflects the diversity of the people and communities we serve

• Support people living with cancer to become advocates for the change they want to see

• Deliver campaigner mobilisation for major moments such as Party Conferences and Coffee Morning

• Evaluate campaigner activity and drive continuous improvement across our engagement work

• Foster collaboration, shared learning and strong relationships across Macmillan and the wider Volunteering Department

About you:

• Has experience engaging and mobilising people to drive change

• Understands activism, volunteering, public participation and supporter engagement

• Has experience delivering online and offline mobilisation, ideally using platforms like Engaging Networks

• Builds strong relationships with a wide range of stakeholders, including volunteers and people with lived experience

• Brings strong project management skills and can deliver against clear objectives

• Is collaborative, self‑motivated and confident making timely decisions

• Can champion inclusive approaches that ensure our campaigners reflect diverse communities

Recruitment Process 
Application deadline: 17th Feb 2026
First interview dates:  End of Feb 2026 (TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

One in 20 adults in the UK has never learnt to read at all. This can have a serious impact on their confidence and wellbeing, limiting access to training, employment, and everyday opportunities that many take for granted. Being unable to read as an adult can be isolating and dangerous, reinforces social inequality, restricts economic growth, and worsens intergenerational disadvantage - but it is never too late to learn.

Read Easy helps adults transform their lives by learning to read. It does this by supporting its growing network of locally run, volunteer-led affiliated groups that offer free, confidential, one-to-one reading coaching—both in person and online to adults - aged from 18-88. 

With its free, flexible, confidential approach, Read Easy encourages people who are too embarrassed to join a class to come forward for one-to-one support. Each new reader is provided with their own personal Reading Coach, so that they can learn in private and at their own pace. Learning to read transforms their lives in many other ways as well, including enabling them to support their children’s and grandchildren’s reading, and so transfers the benefits to the next generation.

There are currently 80 affiliated Read Easy groups across England, together involving more than a thousand volunteers. Read Easy UK is the registered charity and umbrella organisation which supports this network of affiliated volunteer groups and provides the structure, training and support to enable volunteers to establish groups in new areas.

As our Central Regional Adviser, your role would be to provide strategic leadership, guidance, and oversight to ensure that all volunteer groups consistently deliver high-quality services aligned with Read Easy UK’s strategy.

You will support local volunteer leaders to strengthen group performance, and foster collaboration across affiliated groups, so that that they deliver coaching to Readers with consistent quality, and a positive and worthwhile experience is had by all.

You will also find volunteers to ‘pioneer’ three new groups in the counties where there is no Read Easy presence in the East and West Midlands and East of England and provide them and our 29 existing groups and pioneers in the region, with high-quality support. Your quality support will ensure that they provide the same for their volunteers and new Readers. From meeting (mostly online) with Team Leaders to provide one to one support, and hosting online and annual in-person volunteer forums, to delivering presentations and occasional training for small groups of volunteers, this is a dynamic and rewarding role.

This is a home-based post requiring flexibility, some early evening working and occasional travel to visit groups. The role is available on either a full or part time basis (min 32 hours p/w, 85% of 37.5 hours p/w FTE).

The successful candidate will be expected to:

• Live within one of the following areas: West Midlands (Defined as the 7 metropolitan boroughs of Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall, and Wolverhampton), Warwickshire, Oxfordshire, Berkshire, Buckinghamshire, Hertfordshire, Bedfordshire, Northamptonshire, Leicestershire or Rutland;
• have been employed to work with volunteers for at least two years;
• have strong people management and interpersonal skills; excellent communication skills; and the confidence to run meetings and deliver presentations.

Salary & Benefits 

• Annual Salary £25,973 (85% FTE) - £30,385 (100% FTE)
• 25 days holiday plus bank holidays and Christmas closing and 2 days volunteering leave – pro-rata for part time roles
• Company sick pay to financially support you when you are unwell (above statutory upon completion of probationary period) 
• Support when extending your family – company parental and adoption pay (above statutory after 12 months service) 
• Access to RewardHub – which gives retail discounts and has a ‘Wellbeing Centre’ with tools, tips, recipes, workout videos and guides which will help you to reach your own wellbeing goals 
• Training and Development opportunities and resources – we are developing personal plans in this area to enhance employee experience and opportunity 
• A collaborative, creative and inspiring working environment full of committed and passionate employees and inspirational volunteers 

We strive to ensure our recruitment practices are fair, open, easy to access and as inclusive as possible. We aim to recruit a team which broadly reflect the local communities which we serve; to work with and learn from each other to continually improve the service we deliver to our Readers. Our Equality, Diversity & Inclusion Group is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive. We welcome you to apply and be your authentic self.

When applying for a job with us, if an applicant has a disability covered by the definition outlined within the Equality Act 2010 and can show that they meet the ‘essential criteria’ described in the person specification for the role being applied for, they are guaranteed an interview for the job for which they are applying through our Disability Confident scheme.

If you need any support with your application, please contact us,

The closing date for this post is 10:00 Tuesday 3rd March 2026. Should you be shortlisted, the first round of interviews will take place online on Tuesday 10th March, with in-person interviews, being held in Birmingham, on Tuesday 17th March 2026. 

The successful candidate will be invited to meet the team on 15th April in Birmingham, should they be able to do so.

Job Title: Chief Executive Officer (CEO)

Contract/ Hours: 35hrs per week

Salary: £55,000

Leave entitlement: 25 days

About The People Hive

The People Hive is an ambitious local charity creating real opportunities for adults with a learning disability across Richmond and the surrounding areas. From our vibrant community hub in Twickenham, we deliver creative, social and developmental activities that help people connect, grow and thrive.

We also run a public gallery that showcases local artists, generates vital income and provides paid work experience for our clients. Our impact was recognised when we were shortlisted for the Richmond Community Heroes Awards 2025, and we are now exploring exciting opportunities for future growth and expansion.

The Role

This is a great opportunity to lead a respected, values-led charity at a pivotal moment in its journey. As Chief Executive Officer, you will set the strategic direction of The People Hive, lead a passionate team of staff and volunteers, and act as the public face of the organisation.

Working closely with the Board of Trustees and key partners, you will help shape the charity’s future, strengthen its sustainability and ensure it continues to make a meaningful difference in the lives of adults with learning disabilities.

How to Apply

We recognise that talented people may hesitate to apply if they don’t meet every listed requirement. If this role inspires you and you believe you could be a strong fit, we encourage you to apply. Your skills, experience and perspective may be exactly what we’re looking for.

Applications close on Friday February 27th 2026.

Age UK Westminster is delighted to offer a new role within our successful Information and Advice Team, with a focus on supporting Westminster residents from Global Majorities, gaining skills and knowledge to develop your career in I&A.

The successful applicant will benefit from working within an experienced and friendly team. Full training, including completion of Level 3 Information and Advice certification, will be provided. If you are fluent in one of the following languages, Arabic, Somali or Bengali, and would like to  work with us to enable our team to better support non-English speaking Westminster older residents to access our Information and advice service, this could be the role for you.

This is a real opportunity to build a career in Information and Advice. Join us to make a real difference to the older residents of Westminster.

Closing Date: 30th April

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

Rye Harbour Nature Reserve & Discovery Centre is a welcoming and inclusive workplace. Primarily an office-based role within the incredible Discovery Centre building at Rye Harbour Nature Reserve. The Volunteer Coordinator oversees recruitment and retention of volunteers at Rye Harbour Nature Reserve, ensuring safeguarding requirements are met including DBS checks and references where appropriate. Developing new and innovative approaches to volunteering to attract new volunteers, keeping existing volunteers engaged and promoting diversity in the organisation. Managing volunteer rotas, providing volunteer support and ensuring effective delivery of all volunteer activities. Planning and implementing a range of activities and events to acknowledge and thank volunteers for their contribution. Maintaining and updating existing volunteer data base. Ensuring data retained by Sussex Wildlife Trust is relevant and up to date. The Volunteer Coordinator supports the Discovery Centre team and helps with daily operations of the visitor centre whenever possible.

Job Title: Advice & Information Worker 
Working Hours: 37 Hours per week
Salary: £28,050.00 per annum 
Contract: Permanent
Location: Hatfield Office / hybrid options

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for two dedicated and passionate Advice and Information Worker to join our team based in Hatfield! You will be the first point of contact for anyone needing to access the ‘hyh hub’ and will ensure that all referrals are triaged to identify the most effective pathway for support. The worker will deliver accurate advice and information to young people, parents and professionals, and work undertaken in a coordinated timely manner. You will carry out appropriate assessments, with other agencies where needed, to assess the needs of the family to prevent family breakdown and homelessness.

Role Responsibilities:
- Manage a varied, short term case load with conflicting deadlines
- To offer realistic advice and options to young people, family members and professionals to prevent family breakdown and homelessness, identifying any other needs within the process.
- To carry out service user assessments under the JHP and liaise with statutory agencies, non-statutory agencies and family members to assist with a planned move on/secure accommodation for
16/17 year olds as required.
- Develop and maintain smooth, accurate pathways on the database for gathering and maintaining all relevant service user and statistical information
- To chair and coordinate family meetings, housing support meetings and liaison meetings with other agencies as required
- To liaise and refer into Crashpad as required and work within the set timescales
- Alongside team members and external partners, co-ordinate and implement focused action plans, working with families for a maximum of 6 weeks
- Working in strengths based way, support 16/17 year olds to advocate for themselves when appropriate and necessary
- Carry out the necessary follow-up work and write ups of service users files
- Encourage and promote a planned approach to solving conflict alongside the ‘hyh hub’ and explore the mediation / family link worker processes to young people and their families, in line with the ‘single pathway’ model.

As a successful candidate you will have...
- A full driving license and use of own car or motorbike for business purposes (Compulsory)
- Ability to demonstrate an understanding of the problems facing homeless young people
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Commitment to equal opportunities and anti-discriminatory practice
- Excellent planning, organisational & time management skills
- Have a flexible working approach to the needs of the service users
- Ability to communicate clearly both verbally and in writing
- IT literacy including excel, word, teams and outlook
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)

What can we offer you?
-25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
-People's Pension Plan contribution
-Group Life Insurance plan
-Opportunities for personal and career development
-Hybrid working - option to work from home up to 2 days per week
-An additional annual leave day on your Birthday
-Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
-Employee Assistance Programme - support with wellbeing & personal struggles
 

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 12th February 2026

Recruitment afternoon will be held on 24th February 2026 held in our Hatfield Office .  This will involve a variety of group based and individual tasks following by a competency interview.  and if successful there will be a personal interview stage held on a date to be confirmed. 

Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.  

Company Description

Healthwatch Essex is an independent organisation dedicated to amplifying the voices of Essex residents who use health and care services. With legal authority under the Health and Social Care Act 2012, Healthwatch Essex encourages individuals to share their experiences to help improve healthcare delivery across the county. Through research and engagement, the organization provides evidence-based recommendations to the NHS and social care authorities. Additionally, it operates a confidential information service to help residents navigate the healthcare system and access the support they need. 

Role Description

The Information and Guidance (IAG) Officer will sit within the IAG team and support work across the organisation, feeding into a range of exciting projects and opportunities. They will manage to deliver a variety of engagement activities, support individuals who contact the service via phone, email or at face-to-face events, and work closely with the staff, volunteer ambassadors and local stakeholders. 

The post holder will have some knowledge and experience of health and social care and outreach/engagement, as well as experience of planning and facilitating meetings, organising their own diary and directly supporting members of the public and writing short reports. The role requires flexibility and multi-tasking, as well as the confidence to work independently, and as part of a busy and productive team. Excellent communication skills are vital, along with a passion for engaging with people and hearing their experiences.

Day-to-day responsibilities of the post holder will be supported by the Information and Guidance Manager. All work will be fully explained and support will be offered by their line manager and wider senior management team. 

Other work will be varied, but the main purpose will be to ensure that our influence is maximised through the delivery of high-quality and well evidenced reports, taking part in events and activities that will capture and articulate the voice and lived experience of the people of Essex. 

Skills

You'll need to show:

·excellent communication skills

·strong interpersonal skills, to deal with a diverse range of people and their differing needs

·experience of managing or coordinating projects and volunteers (paid or unpaid)

·the capacity to inspire and motivate others

·the ability to deal with information in a confidential manner and respond with sensitivity

·good organisational skills and the ability to manage a variety of tasks

·administrative and IT skills, and an ability to maintain records and produce clear written and oral reports

·experience of working across different sectors and developing links with other agencies

·a flexible and non-judgmental approach to people and work.

·proactivity in travelling frequently across the county.

Closing date: 27th February 2026 1pm

Salary: £25,000

1 Year Fixed Term

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Engagement and Communications Coordinator.

Key focus of the role

PMR and GCA are often unknown by the public and among health professionals and this newly created role is designed to support the charity in raising awareness of the condition, in order to improve diagnosis, treatment and outcomes for those affected.

Key responsibilities

· Be an ambassador for the organisation and for PMR/GCA - making opportunities to raise the profile of both PMRGCAuk and PMR/GCA more broadly

· To work with medical trustees and patrons to develop a network of health professionals who will advocate for good treatment of PMR/GCA

· To work at a national level to promote good practice and lobby government, influencing government policy where possible

· Support the development of a network of volunteer ambassadors who can deliver information talks and awareness-raising activities

· To support the Deputy Director to develop a strong social media presence and support with specific campaigns

· To ensure the website is fit-for-purpose and updated regularly, working with trustees, staff members and volunteers to develop content that is up-to-date and useful to all that visit the website

· To manage the external voice of the charity, including ensuring our information and resources are current and relevant and producing external communications when appropriate.

· To attend professional events and develop strong networks with health professionals and the wider general public

· To support the membership strategy, taking every opportunity to encourage membership uptake, including professional membership

· To support trustees with research, campaigns and awareness raising, including participation on working groups, policy campaigns, lobbying, etc.

 Who We're Looking For:

• A proactive self-starter with experience of communicating with a range of different stakeholders and building networks
• Someone with experience of creating and communicating information in a range of different formats, including public speaking, development of written/video materials and managing the digital presence of an organisation.
• Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone who is confident with IT systems and has strong digital skills.

Full time – 37.5 hours per week

Salary range £34-36,000 FTE

Fixed term contract – 2 years

Location: Home based with occasional travel to meetings in London

This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.

Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Closing date: 5th March 2026

The Royal British Legion provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.

We are looking for an Independent Living Advisor, Northern Ireland to provide specialist, person centred and holistic advice, guidance, advocacy, and support to people living with a long-term illness or disability or caring for someone with these conditions in Northern Ireland.

As an Independent Living Advisor, you will empower individuals facing challenges with daily living, mobility, or self-care, as well as their carers, by providing tailored advice and support. You’ll conduct holistic assessments, working with health and social care professionals, to guide individuals on accessing support services, funding, and resources.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll manage a varied caseload, addressing care needs, grants, adaptations, and funding options, delivering advice through phone, email, meetings, and home visits. By coordinating with other RBL services, you’ll ensure a fully integrated, person-centred approach that helps individuals regain control over their lives.

This role is working 30 hours per week (35 hours FTE), days and hours of work to be agreed. For the successful candidate, an Access NI check will be required to be undertaken as part of pre employment checks.

You will be contracted to your home address. You will be expected to work both there and on a mobile basis at other locations in the Northern Ireland area, with occasional travel (incl. for monthly team meetings) beyond this area. Due to the nature of this role, you must be geographically located in Northern Ireland.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Head of Health Information and Education

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer. 

Job summary for Head of Health Information and Education

The Head of Health Information and Education is a key role at Bowel Cancer UK, leading the delivery of our health information and health professional education. We currently provide high quality support, but we know we need to do even more, reach more people and have an even greater impact.

The Head of Health Information and Education will, alongside our Clinical Lead, lead the development and delivery of our services in this area. This is a pivotal role with key areas of focus:

• Drive innovation in health information.
• Drive innovation in the content and delivery of health professional education.
• Expand our reach and accessibility to ensure no one faces bowel cancer alone.
• Build strong partnerships with stakeholders.
• Champion technology and digital solutions to enhance service delivery.

You’ll work closely with the Director and the Services Leadership team to set strategic direction and ensure our services are impactful, inclusive, and evidence based.
 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. The role will provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration. This role may also include triaging Advice Service and Sexual Violence Liaison Officer enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors/Officers. 

Have you got excellent verbal and written communication skills? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.
 

Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner. The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students. 

Location: The post holder will work from Citizens Advice Brighton and Hove (CABH) offices in Hove Town Hall, with the option of some remote working

Qualifications:Experienced adviser trained to case supervisor level.

Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services.

This is a floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity.

The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting advisers to develop their confidence, competence and professional judgement.

You will have experience delivering advice in a Citizens Advice or comparable advice service, and confidence in supporting others to deliver safe, high-quality advice. You may already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role.

You will be comfortable giving constructive feedback, identifying risk, and adapting your approach to support advisers with different levels of experience. You will also share our commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service.

We’re here to give advice to everyone, and understand that diversity in  our workforce is the best way of understanding the varying needs of the  city around us, so we welcome applications from all communities. We ask  that all applicants complete an anonymous equalities survey online to help us  understand if we’re succeeding in our aims, and appreciate you taking the  time to complete this. 

We value diversity and welcome applications from all communities, especially those with lived experience of the issues we address. Adjustments for the recruitment process are available.

Closing date for applications: Monday 23rd February 9am

Expected interview dates: W/C Monday 2nd March – dates TBC.