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Top job
Citizens Advice Hertsmere, Elstree (On-site)
£28,000 per annum
You will play a vital role in extending the reach of Citizens Advice services to underserved communities
Posted 2 days ago Apply Now
Top job
Single Homeless Project, Westminster (On-site)
Starting at £28,953.79 and rising incrementally to £31,101.42 per annum
Be part of an inspiring team at the forefront of change - supporting people as they take their first steps away from rough sleeping.
Posted 1 day ago
Top job
Single Homeless Project, Islington (On-site)
Starting at £28,953.79 and rising incrementally to £31,101.42 per annum
Play a crucial role in transforming the lives of adults who have experienced homelessness or rough sleeping.
Posted 1 day ago
Top job
Railway Children (UK Programme), Birmingham (Hybrid)
£31,000 - £32,000 per year
Be part of a dynamic team delivering the Safeguarding on Transport project & developing our community engagement work in the West Midlands
Posted 2 days ago
Royal Osteoporosis Society, Remote
up to £36,483 per annum plus benefits
Posted 3 days ago
Single Homeless Project, London (On-site)
Starting at £28,953.79 and rising incrementally to £31,101.42 per annum
Work closely with people facing multiple challenges offering personalised, holistic support that helps them take control of their futures.
Posted today
Ruils-Independent Living, Richmond (On-site)
£25,000 - £27,000 per annum
Join our vibrant and friendly team to empower people and take control of their lives.
Posted 1 day ago
Closing tomorrow
Fauna & Flora International, CB2, Cambridge (On-site)
£25,495 - £26,835 per year
ICT Assistant
Posted 1 week ago
Single Homeless Project, London (On-site)
Starting at £28,953.79 and rising incrementally to £31,101.42 per annum
Play a pivotal role in transforming the lives of women who have experienced violence against women and girls (VAWG).
Posted 2 days ago
Salford CVS, Multiple Locations (On-site)
£34,434 FTE (actual salary £17,217)
Physical activity is vital to good health. So we need you to get Salford moving.
Posted 1 day ago
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£24,000 pa + benefits (including 25 days annual leave, company car and pension)
Posted 1 day ago
Page 1 of 16
Elstree, Hertfordshire (On-site)
£28,000 per annum
Full-time or part-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location:  Elstree & outreach venues

About Citizens Advice

Citizens Advice provides free, confidential, and impartial advice to help people resolve their problems. We campaign to improve policies and practices that affect people's lives. Our outreach services aim to reach individuals and communities who may face barriers to accessing advice.

Role Purpose

As an Outreach Worker, you will play a vital role in extending the reach of Citizens Advice services to underserved communities. You will work collaboratively with local partners, attend community events, and deliver advice sessions, including applications for disability benefits,  in accessible locations to ensure people receive the support they need.

Key Responsibilities

  • Community Engagement: Build relationships with local organisations, community groups, and stakeholders to identify outreach opportunities.
  • Advice Delivery: Provide high-quality, accurate, and timely advice on issues such as benefits, debt, housing, employment, and immigration.
  • Accessibility: Organise and deliver advice sessions in community venues, including libraries, food banks, and health centres.
  • Promotion: Raise awareness of Citizens Advice services through leaflets, social media, and community events.
  • Data & Reporting: Maintain accurate records of client interactions and contribute to service monitoring and evaluation.
  • Safeguarding: Identify and respond appropriately to safeguarding concerns in line with organisational policies.

Person Specification

Essential:

  • Experience in advice work or community outreach.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage a varied workload.
  • Commitment to equality, diversity, and inclusion.
  • IT literacy and ability to use case management systems.

Desirable:

  • Knowledge of welfare benefits, housing, or debt advice.
  • Experience working with marginalised or vulnerable groups.

What We Offer

  • Comprehensive training and ongoing support.
  • Flexible working arrangements.
  • Opportunities for career development.
  • A supportive and inclusive work environment.
  • Free Parking
Posted by
Citizens Advice Hertsmere View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 September 2025
Closing date: 11 October 2025 at 23:30
Tags: Advice / Information, Advocacy, Engagement / Outreach